USB31GEHD - Computer accessory StarTech.com - Free user manual and instructions
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| Product Type | USB-C to HDMI & Gigabit Ethernet Adapter |
| Brand | StarTech.com |
| Model | USB31GEHD |
| Native Connector | USB-C (Male) / HDMI (Female) / RJ-45 (Female) |
| Video Resolution | Up to 4K (3840x2160) at 30 Hz |
| Ethernet Speed | 10/100/1000 Mbps (Gigabit) |
| Data Transfer Rate | USB 3.1 Gen 1 (5 Gbps) |
| Interface Standard | USB 3.1, DisplayPort Alt Mode over USB-C |
| Compatible Operating Systems | Windows, macOS, Linux, Android (with USB-C DP Alt Mode) |
| Dimensions | 75 mm x 32 mm x 16 mm (approx.) |
| Weight | 50 g (approx.) |
| Power Source | Bus-powered (no external power adapter required) |
| Housing Material | Aluminum and ABS plastic |
| LED Indicator | Yes (Ethernet link/speed) |
| Installation Type | Plug and Play (no software/driver required) |
| Operating Temperature | 0°C to 45°C (32°F to 113°F) |
| Storage Temperature | -20°C to 60°C (-4°F to 140°F) |
| Maintenance | Wipe with soft dry cloth; do not use liquid cleaners |
| Warranty | 2-year StarTech.com warranty |
| Spare Parts | Not user-replaceable; unit must be returned for service |
Frequently Asked Questions - USB31GEHD StarTech.com
Is the USB31GEHD compatible with my MacBook?
Yes, it is plug-and-play with macOS systems supporting USB-C video output via DisplayPort Alt Mode.
Does it support 4K video?
Yes, it supports up to 3840x2160@30Hz, which is common for USB-C adapters with HDMI output.
Do I need to install drivers?
For Windows and macOS, no driver is required. For Linux, it may require additional setup depending on your distribution.
How fast is the Ethernet port?
It supports 10/100/1000 Mbps Gigabit Ethernet for reliable wired network connections.
Can I use it with my tablet?
It works with tablets that have USB-C and support DisplayPort Alt Mode, such as some Android tablets. Check your device specifications.
Does it draw power from the host?
Yes, it is bus-powered and does not require an external power source, making it highly portable.
Why is there no video output?
Ensure your device supports DisplayPort Alt Mode and that the HDMI cable is properly connected. Also verify the HDMI input is set to the correct source.
Can I use multiple adapters at once?
You can use other USB devices simultaneously, but video through multiple adapters depends on your system's graphics capabilities.
Is it compatible with Thunderbolt 3/4?
Yes, Thunderbolt 3/4 ports support USB-C DisplayPort alt mode, so this adapter should work without issues.
How do I maintain the adapter?
Keep it dry, clean with a dry cloth only, and avoid bending or forcing the connectors to ensure long-lasting performance.
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USER MANUAL USB31GEHD StarTech.com
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Product information
Brand : StarTech.com
Model : USB31GEHD
Category : Computer accessory