KI5862SE0G - Refrigerator NEFF - Free user manual and instructions

Product type	Built-in refrigerator with freezer compartment
Brand	Neff
Model	KI5862SE0G
Energy efficiency class	E (on a scale of A to G)
Annual energy consumption	246 kWh/year
Noise level	39 dB (A)
Climate class	SN-ST (subnormal to subtropical)
Dimensions (H x W x D)	177.2 x 55.8 x 54.8 cm
Weight	70 kg
Net capacity refrigerator	256 L
Net capacity freezer	70 L
Freezing capacity	10 kg in 24 hours
Star rating	4-star (food freezing)
Storage time during power failure	18 hours
FreshSense	Maintains constant temperature for longer freshness
SuperCool	Quickly cools down newly stored food
SuperFreeze	Rapid freezing preserves nutrients
Door alarm	Acoustic signal if door left open
Child lock	Prevents accidental temperature changes
Lighting	LED interior lighting
No Frost	Freezer features No Frost to prevent ice build-up
Cleaning and maintenance	Clean with warm water and mild detergent; avoid abrasive cleaners
Repairability index (France)	7.5 / 10
Spare parts availability	Available for at least 10 years after purchase

Frequently Asked Questions - KI5862SE0G NEFF

What is the recommended temperature for the refrigerator compartment?

The ideal temperature for the refrigerator compartment is 4 °C (39 °F). Use the electronic controls to set it between 2 °C and 8 °C.

How do I activate SuperCool and SuperFreeze modes?

Press the SuperCool button to rapidly cool the fridge; the indicator lights up. For SuperFreeze, press the SuperFreeze button to quickly freeze new items. Both functions deactivate automatically after a set time.

Why is my refrigerator making unusual noises?

Noises like gurgling, clicking, or humming are normal due to the compressor and refrigerant flow. If you hear loud knocking or buzzing, check that the appliance is level and tubes are not vibrating against each other.

How often should I clean the refrigerator?

Clean the interior every 1-2 months. Use a soft cloth with warm water and mild detergent. Avoid harsh chemicals. Clean the door seals regularly to maintain efficiency.

What does the door alarm mean?

The door alarm sounds if the fridge or freezer door is left open for more than 60 seconds. Close the door to stop the alarm. This helps save energy and maintain temperature.

How do I replace the interior light bulb?

The LED lighting is not user-serviceable. If the light fails, contact an authorized technician. Do not attempt to replace it yourself.

What should I do if the appliance does not cool properly?

Check if the doors close properly, if the vents are blocked, and if the temperature settings are correct. Also ensure the condenser coils (behind or below) are clean. If the problem persists, call service.

Can I install this refrigerator in a garage or unheated room?

The climate class SN-ST allows ambient temperatures from +10 °C to +38 °C. Do not use in rooms below 10 °C, as the compressor may not start.

How do I defrost the freezer compartment?

The freezer has No Frost technology, so manual defrosting is not required. If ice builds up, check that the door seals are intact and the door is closed properly.

Where can I find spare parts and service?

Spare parts are available from Neff authorized dealers or online. Use the model number KI5862SE0G to find correct parts. For repairs, contact an authorized Neff service centre.

USER MANUAL KI5862SE0G NEFF

EFF

Fridge-freezer

User manual

KI5862..., KI5872...,

en

Table of contents

1 Safety 4

1.1 General information...... 4 1.2 Intended use.... 4 1.3 Restriction on user group...... 4 1.4 Safe transport.... 4 1.5 Safe installation 5 1.6 Safe use 6 1.7 Damaged appliance...... 8

2 Preventing material damage ..... 9

3 Environmental protection and saving energy.... 9

3.1 Disposing of packaging 9 3.2 Saving energy...... 9

4 Installation and connection...... 9

4.1 Scope of delivery.... 9 4.2 Criteria for the installation location 10 4.3 Installing the appliance ..... 10 4.4 Preparing the appliance for the first time.... 11 4.5 Connecting the appliance to the electricity supply...... 11

5 Familiarising yourself with your appliance.... 12

5.1 Appliance 12 5.2 Control panel.... 13

6 Features.... 14

6.1 Shelf.... 14 6.2 Fruit and vegetable container with humidity control ..... 14 6.3 Butter and cheese compartment.... 14 6.4 Door rack.... 14 6.5 Accessories.... 14

7 Basic operation ...... 15

7.1 Switching on the appliance ..... 15 7.2 Operating tips.... 15

7.3 Switching off the appliance ..... 15 7.4 Setting the temperature...... 16

8 Additional functions ...... 16

8.1 Super function 16

9 Alarm.... 16

9.1 Door alarm 16

10 Refrigerator compartment ..... 16

10.1 Tips for storing food in the refrigerator compartment ..... 17 10.2 Chill zones in the refrigerator compartment...... 17 10.3 "OK" sticker 17

11 Freezer compartment...... 17

11.1 Freezing capacity 17 11.2 Fully utilising the freezer compartment volume ...... 18 11.3 Tips for storing food in the freezer compartment ...... 18 11.4 Tips for freezing fresh food .... 18 11.5 Shelf life of frozen food at -18 °C.... 18 11.6 Defrosting methods for frozen food 18

12 Defrosting.... 19

12.1 Defrosting in the refrigerator compartment...... 19 12.2 Defrosting in the freezer compartment 19

13 Cleaning and servicing...... 20

13.1 Preparing the appliance for cleaning 20 13.2 Cleaning the appliance ..... 20 13.3 Cleaning the condensation channel and drainage hole .... 21 13.4 Removing the fittings..... 21

14 Troubleshooting...... 23 15 Storage and disposal...... 25

15.1 Taking the appliance out of operation 25

15.2 Disposing of old appliance .... 25

16 Customer Service.... 26 16.1 Product number (E-Nr.) and production number (FD)...... 26 17 Technical data 26

1 Safety

Observe the following safety instructions.

1.1 General information

• Read this instruction manual carefully.
• Keep the instruction manual and the product information safe for future reference or for the next owner. ■ Do not connect the appliance if it has been damaged in transit.

1.2 Intended use

This appliance is only intended to be fully fitted in a kitchen.

Only use this appliance:

■ for chilling and freezing food, and for dispensing ice. ■ In private households and in enclosed spaces in a domestic environment. ■ Up to an altitude of max. 2000 m above sea level.

1.3 Restriction on user group

This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers.

Children must not play with the appliance.

Cleaning and user maintenance must not be performed by children unless they are being supervised.

Children above the age of three years old and younger than eight years old may load and unload the fridge-freezer.

1.4 Safe transport

⚠ WARNING – Risk of injury!

The high weight of the appliance may result in injury when lifted.

▶ Do not lift the appliance on your own.

1.5 Safe installation

⚠ WARNING – Risk of electric shock!

Improper installation is dangerous.

• Connect and operate the appliance only in accordance with the specifications on the rating plate.
• Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing.
• The protective conductor system of the domestic electrical installation must be properly installed. ▶ Never equip the appliance with an external switching device, e.g. a timer or remote control.
• When the appliance is installed, the mains plug of the power cord must be freely accessible. If free access is not possible, an all-pole isolating switch must be installed in the permanent electrical installation according to the installation regulations.
• When installing the appliance, check that the power cable is not trapped or damaged. If the insulation of the power cord is damaged, this is dangerous. ▶ Never let the power cord come into contact with heat sources.

⚠ WARNING – Risk of explosion!

If the appliance's ventilation openings are sealed, a leak in the refrigeration circuit may result in a flammable mixture of gas and air.

- Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.

⚠ WARNING – Risk of fire!

It is dangerous to use an extended power cord and non-approved adapters.

▶ Do not use extension cables or multiple socket strips. ▶ If the power cord is too short, contact Customer Service. ▶ Only use adapters approved by the manufacturer.

Portable multiple socket strips or portable power supply units may overheat and cause a fire.

- Do not place portable multiple socket strips or power supply units on the back of the appliance.

1.6 Safe use

⚠ WARNING – Risk of electric shock!

An ingress of moisture can cause an electric shock.

▶ Only use the appliance in enclosed spaces. ▶ Never expose the appliance to intense heat or humidity. - Do not use steam- or high-pressure cleaners to clean the appliance.

⚠ WARNING – Risk of suffocation!

Children may put packaging material over their heads or wrap themselves up in it and suffocate.

• Keep packaging material away from children. ▶ Do not let children play with packaging material. Children may breathe in or swallow small parts, causing them to suffocate.
• Keep small parts away from children. ▶ Do not let children play with small parts.

⚠ WARNING – Risk of explosion!

Mechanical devices or other devices may damage the refrigeration circuit; flammable refrigerant may escape and explode.

▶ To accelerate the defrosting process, do not use any other mechanical devices or devices other than those recommended by the manufacturer.

Products which contain flammable propellants and explosive substances may explode, e.g. spray cans.

- Do not store products which contain flammable propellants (e.g. spray cans) or explosive substances in the appliance.

⚠ WARNING – Risk of fire!

Electrical devices within the appliance may cause a fire, e.g. heaters or electric ice makers.

▶ Do not operate electrical devices within the appliance.

⚠ WARNING – Risk of injury!

Containers that contain carbonated drinks may burst.

• Do not store containers that contain carbonated drinks in the freezer compartment. Injury to the eyes caused by escaping flammable refrigerant and hazardous gases.
• Do not damage the tubes of the refrigerant circuit or the insulation.

⚠ WARNING – Risk of cold burns!

Contact with frozen food and cold surfaces may cause burns by refrigeration.

▶ Never put frozen food straight from the freezer compartment into your mouth. Avoid prolonged contact of the skin with frozen food, ice, and surfaces in the freezer compartment.

⚠️ CAUTION – Risk of harm to health!

To prevent food from being contaminated, you must observe the following instructions.

▶ If the door is open for an extended period of time, this may lead to a considerable temperature increase in the compartments of the appliance. ▶ Regularly clean the surfaces that may come into contact with food and accessible drain systems. ▶ Store raw meat and fish in suitable containers in the refrigerator so that they do not touch or drip on other food. ▶ If the fridge/freezer is empty for an extended period of time, switch off the appliance, defrost it, clean it, and leave the door open to prevent the formation of mould.

Metal or metal-style parts in the appliance may contain aluminium. If acidic food comes into contact with aluminium in the appliance, aluminium ions may pass into the food.

▶ Do not consume soiled food.

1.7 Damaged appliance

⚠ WARNING – Risk of electric shock!

If the appliance or the power cord is damaged, this is dangerous.

▶ Never operate a damaged appliance. ▶ Call customer services. → Page 26

Incorrect repairs are dangerous.

▶ Repairs to the appliance should only be carried out by trained specialist staff. ▶ Only use genuine spare parts when repairing the appliance. ▶ If the power cord of this appliance is damaged, it must be replaced with a special connection cable, which is available from the manufacturer or his Customer Service.

WARNING – Risk of fire!

If the tubes are damaged, flammable refrigerant and harmful gases may escape and ignite.

• Keep naked flames and ignition sources away from the appliance. ▶ Ventilate the room. ▶ Switch off the appliance. → Page 15 ▶ Unplug the appliance from the mains or switch off the circuit breaker in the fuse box. ▶ Call after-sales service. → Page 26

2 Preventing material damage

ATTENTION!

Using the base, runners or appliance doors as a seat surface or climbing surface may damage the appliance.

• Do not stand or support yourself on the base, runners or doors. Contamination with oil or fat may cause plastic parts and door seals to become porous.

- Keep plastic parts and door seals free of oil and grease.

Metal or metal-style parts in the appliance may contain aluminium. Aluminium reacts when it comes into contact with acidic foods.

- Do not store unpackaged food in the appliance.

3 Environmental protection and saving energy

3.1 Disposing of packaging

The packaging materials are environmentally compatible and can be recycled.

- Sort the individual components by type and dispose of them separately.

3.2 Saving energy

If you follow these instructions, your appliance will use less power.

Selecting the installation location

• Keep the appliance out of direct sunlight. Install the appliance as far away as possible from heating elements, cookers and other heat sources.
• Maintain a 30 mm clearance to electric or gas cookers.
• Maintain a 300 mm clearance to oil or solid-fuel cookers.

Never cover or block the exterior ventilation grilles.

Saving energy during use

Note: The arrangement of the fittings does not affect the energy consumption of the appliance.

Open the appliance only briefly. Never cover or block the interior ventilation openings or the exterior ventilation grilles. Transport purchased food in a cool bag and place in the appliance quickly. Allow warm food and drinks to cool down before storing them. Thaw frozen food in the refrigerator compartment to utilise the low temperature of the food. Always leave some space between the food and to the back panel. Pack the food airtight. Defrost the freezer compartment regularly. Open the freezer compartment door only briefly and then close it properly.

4 Installation and connection

4.1 Scope of delivery

After unpacking all parts, check for any transport damage and for completeness of delivery.

If you have any complaints, contact your dealer or our after-sales service → Page 26.

The delivery consists of the following:

■ Built-in appliance

■ Equipment and accessories ¹ ■ Installation material ■ Installation instructions ■ User manual ■ Customer service directory ■ Warranty enclosure ² ■ Energy label ■ Information on energy consumption and noises

4.2 Criteria for the installation location

WARNING

Risk of explosion!

If the appliance is in a space that is too small, a leak in the refrigeration circuit may result in a flammable mixture of gas and air.

▶ Only install the appliance in a space with a volume of at least 1 m³ per 8 g refrigerant. The volume of refrigerant is indicated on the rating plate. → "Appliance",

Fig. 1/3, Page 12

The weight of the appliance ex works may be up to 65 kg depending on the model.

The subfloor must be sufficiently stable to bear the weight of the appliance.

Permitted room temperature

The permitted room temperature depends on the appliance's climate class.

The climate class can be found on the rating plate. → "Appliance", Fig.

1/3, Page 12

Climate class	Permitted room temperature
SN 10 °C to 32 °C
N 16 °C to 32 °C
ST 16 °C to 38 °C
T 16 °C to 43 °C

The appliance is fully functional within the permitted room temperature. If an appliance with climate class SN is operated at colder room temperatures, the appliance will not be damaged up to a room temperature of 5° C.

Niche dimensions

Observe the niche dimensions if you install your appliance in the niche. If this is not the case, problems may occur when installing the appliance.

Niche depth

Install the appliance in the recommended niche depth of 560 mm. If the niche depth is smaller, the energy consumption increases slightly. The niche depth must be a minimum 550 mm.

Niche width

An inside niche width of at least 560 mm is required for the appliance.

Side-by-side installation

If you want to install two appliances side by side, you must maintain a distance of at least 150 mm between the appliances.

4.3 Installing the appliance

- Install the appliance in accordance with the enclosed installation instructions.

4.4 Preparing the appliance for the first time

1. Remove the informative material.
2. Remove the protective foil and transit bolts, e.g. remove the adhesive strips and carton.
3. Clean the appliance for the first time. → Page 20

4.5 Connecting the appliance to the electricity supply

1. Insert the non-heating appliance plug of the power cable into the appliance.
2. Insert the mains plug of the appliance's power cable into a nearby socket.

The connection data of the appliance can be found on the rating plate. → "Appliance", Fig. 1/3, Page 12

1. Check that the mains plug is inserted properly.

√ The appliance is now ready for use.

5 Familiarising yourself with your appliance

5.1 Appliance

You can find an overview of the parts of your appliance here.

1

A	Refrigerator compartment
B	Freezer compartment
1	Control panel

2	Fruit and vegetable container with humidity control → Page 14
3	Rating plate
4	Frozen food container
5	Door storage compartment for large bottles

Note: Deviations between your appliance and the diagrams may differ with regard to their features and size.

5.2 Control panel

You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.

2
1	The set temperature button sets the temperature of the refrigerator compartment.
2	Super lights up when the Super function is switched on.
3	Displays the set temperature for the refrigerator compartment in °C.

6 Features

The features of your appliance depend on the model.

6.1 Shelf

To vary the shelf as required, you can remove the shelf and re-insert it elsewhere.

→ "Removing the shelf", Page 21

6.2 Fruit and vegetable container with humidity control

Store fresh fruit and vegetables in the fruit and vegetable container. You can adjust the humidity in the fruit and vegetable container using the humidity controller. This allows fresh fruit and vegetables to be stored for longer than with conventional storage.

The air humidity in the fruit and vegetable container can be set according to the type and amount of food to be stored by moving the humidity control:

■ Low humidity: required when primarily storing fruit or mixed items, or if the appliance is very full.

■ High humidity: required when primarily storing vegetables or when the appliance is not very full.

Condensation may form in the fruit and vegetable container depending on the food and quantity stored.

Remove the condensation with a dry cloth and adjust the air humidity in the vegetable container using the humidity controller.

To ensure that the quality and aroma are retained, store fruit and vegetables that are sensitive to cold outside of the appliance at temperatures of approx. 8 °C to 12 °C, e.g. pineapple, bananas, citrus fruits, cucumbers, courgettes, peppers, tomatoes and potatoes.

6.3 Butter and cheese compartment

Store butter and hard cheese in the butter and cheese compartment.

6.4 Door rack

To adjust the door racks as required, you can remove the door rack and re-insert elsewhere.

→ "Removing door rack", Page 21

6.5 Accessories

Use original accessories. These have been made especially for your appliance.

The accessories for your appliance depend on the model.

Egg tray

Store eggs safely on the egg tray. To store a different number of eggs, you can change the egg tray.

Freezer tray

You can freeze smaller quantities of food quickly in the freezer drawer, e.g. berries, pieces of fruit, herbs and vegetables.

Distribute the frozen food evenly in the frozen food tray and allow to freeze for approx. 10 to 12 hours. Then place in a freezer bag or a freezer box.

Ice cube tray

Use the ice cube tray to make ice cubes.

Making ice cubes

1. Fill the ice cube tray with water up to 3/4 and place in the freezer compartment.

If the ice cube tray is stuck to the freezer compartment, loosen it with a blunt implement only (e.g. spoon handle).

1. To loosen the ice cubes, twist the ice cube tray slightly or hold it briefly under flowing water.

7 Basic operation

7.1 Switching on the appliance

1. Press 3 sec. ①

Note: If the appliance has been previously switched off using the control panel, press and hold 3 sec. ① for three seconds.

√ The appliance begins to cool.

1. Set the required temperature. → Page 16

7.2 Operating tips

■ Once you have switched on the appliance, the set temperature is only reached after several hours. Do not put any food in the appliance until the temperature has been reached. ■ The housing around the freezer compartment is temporarily heated slightly. This prevents condensation in the area of the door seal. ■ When you close the door, a vacuum may be created. The door is then difficult to open again. Wait a moment until the vacuum is offset.

7.3 Switching off the appliance

▶ Press 3 sec. ①

7.4 Setting the temperature

Setting the refrigerator compartment temperature

- Press the set temperature button repeatedly until the temperature display shows the required temperature.

The recommended temperature in the refrigerator compartment is 4 °C.

→ ""OK" sticker", Page 17

Setting the freezer compartment temperature

- In order to set the freezer compartment temperature, change the refrigerator compartment temperature → Page 16.

The refrigerator compartment temperature influences freezer compartment temperature. Refrigerator compartment temperatures that are set to warm generate warmer freezer compartment temperatures.

8 Additional functions

8.1 Super function

With the Super function, the refrigerator compartment and the freezer compartment cool more intensively. Switch on the Super function 4 to 6 hours before placing food weighing 2 kg or more.

In order to utilise the freezing capacity, use the Super function.

→ "Freezing capacity", Page 17

Note: When the Super function is switched on, increased noise may occur.

Switching on Super function

- Press the set temperature button until lights up.

Note: After approx. 48 hours, the appliance switches to normal operation.

Switching off Super function

- Press the set temperature button.

9 Alarm

9.1 Door alarm

If the appliance door is open for a longer period, the door alarm switches on.

After 10 minutes, the interior lighting flashes.

Switching off the door alarm

• Close the appliance door or press the temperature setting button. The warning tone is switched off.

10 Refrigerator compartment

You can keep meat, sausage, fish, dairy products, eggs, prepared meals and pastries in the refrigerator compartment.

The temperature can be set from 2 °C to 8 °C.

The recommended temperature in the refrigerator compartment is 4 °C. → "OK" sticker, Page 17

The refrigerator compartment can also be used to store highly perishable foods in the short to medium term. The lower the selected temperature, the longer the food remains fresh.

10.1 Tips for storing food in the refrigerator compartment

■ Only store food when fresh and undamaged. - Observe the best-before date or use-by date specified by the manufacturer. ■ Store food well wrapped or covered. - Allow hot food and drinks to cool down first before placing in the appliance.

10.2 Chill zones in the refrigerator compartment

The air circulation in the refrigerator compartment creates different chill zones.

Coldest zone

The coldest zone is between the arrow stamped on the side and the shelf underneath.

Tip: Store highly perishable food such as fish, sausages and meat in the coldest zone.

Warmest zone

The warmest zone is at the very top of the door.

Tip: Store food that does not spoil easily in the warmest zone, e.g. hard cheese and butter. Cheese can then continue to release its aroma and the butter will still be easy to spread.

10.3 "OK" sticker

The "OK" sticker lets you check whether the refrigerator compartment reaches the safe temperature ranges of +4 °C or colder recommended for food.

The "OK" sticker is not included with all models.

If the sticker does not indicate "OK", gradually reduce the temperature.

→ "Setting the refrigerator compartment temperature", Page 16

Once the appliance is switched on, it may take up to 12 hours until the set temperature is reached.

Correct setting

11 Freezer compartment

You can store frozen food, freeze food and make ice cubes in the freezer compartment.

The temperature in the freezer compartment depends on the temperature in the refrigerator compartment. Long-term storage of food should be at -18\ °C or lower.

The freezer compartment can be used to store perishable food long-term. The low temperatures slow down or stop the spoilage.

11.1 Freezing capacity

The freezing capacity indicates the quantity of food that can be frozen right through to the centre within a specific period of time.

Information on freezing capacity can be found on the rating plate. → "Appliance", Fig. 1/3, Page 12

Prerequisites for freezing capacity

1. Approx. 24 hours before placing fresh food in the appliance, switch on Super function.

→ "Switching on Super function", Page 16

1. Add the food in the top frozen food container first. This is where the food freezes most quickly.

11.2 Fully utilising the freezer compartment volume

Learn how to store the maximum amount of frozen food in the freezer compartment.

1. Remove all fittings. → Page 21
2. Store food directly on the shelves and on the floor of the freezer compartment.

11.3 Tips for storing food in the freezer compartment

■ To quickly and gently freeze larger quantities of fresh food, place this in the lower frozen food container. ■ Place the food over the whole area of the compartments or the frozen food containers. ■ Do not bring food which is to be frozen into contact with frozen food. ■ To ensure that the air can circulate freely in the appliance, push the frozen food containers in as far as they will go.

11.4 Tips for freezing fresh food

■ Freeze fresh and undamaged food only. ■ Freeze food in portions. ■ Cooked food is more suitable than food that can be eaten raw. ■ Vegetables: Wash, chop up and blanch before freezing. ■ Fruit: Wash, pit and perhaps peel, possibly add sugar or ascorbic acid solution. ■ Food that is suitable for freezing includes baked items, fish and seafood, meat, game, poultry, eggs without shells, cheese, butter and quark, ready meals and leftovers.

Food that is unsuitable for freezing includes lettuce, radishes, eggs in shells, grapes, raw apples and pears, yoghurt, sour cream, crème fraîche and mayonnaise.

Packing frozen food

If you select suitable packaging material and the correct type of packaging, you can determine the product quality and prevent freezer burn.

1. Place the food in the packaging.
2. Squeeze out the air.
3. Pack food airtight to prevent it from losing flavour and drying out.
4. Label the packaging with the contents and the date of freezing.

11.5 Shelf life of frozen food at -18 °C

Food Storage time
Fish, sausages, pre-pared meals and baked goods	up to 6 months
Poultry, meat up to	8 months
Vegetables, fruit up to	12 months

The imprinted freezer calendar indicates the maximum storage duration in months at a constant temperature of -18 °C.

11.6 Defrosting methods for frozen food

CAUTION

Risk of harm to health!

During the thawing process, bacteria may multiply and spoil the frozen food.

• Do not refreeze food after it has been defrosted or started to defrost. ▶ Refreeze food only after cooking.
• These items should no longer be stored for the maximum storage period. ■ Defrost animal-based food, such as fish, meat, cheese, quark, in the refrigerator compartment. ■ Defrost bread at room temperature. ■ Prepare food for immediate consumption in the microwave, in the oven or on the hob.

12 Defrosting

12.1 Defrosting in the refrigerator compartment

When the appliance is operating, condensation droplets or frost form on the rear panel of the refrigerator compartment due to functional reasons. The back panel in the refrigerator compartment defrosts automatically.

Condensation runs through the condensation channel into the drainage hole to the evaporation pan and does not have to be wiped away.

To ensure that the condensation can drain and odours do not form, observe the following information:

→ "Cleaning the condensation channel and drainage hole", Page 21.

12.2 Defrosting in the freezer compartment

The freezer compartment does not defrost automatically. A layer of hoar-frost in the freezer compartment impairs refrigeration of the frozen food and increases power consumption.

Defrosting the freezer compartment

Regularly defrost the freezer compartment.

1. Switch on the Super function approx. four hours before defrosting. → "Switching on Super function", Page 16 This means that the food reaches very low temperatures and it can be stored for longer at room temperature.
2. Remove the frozen food container with the frozen food and temporarily place it in a cool location. Place ice packs (if available) on the frozen food.
3. Switch off the appliance. → Page 15
4. Disconnect the appliance from the power supply. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box.
5. To accelerate the defrosting process, place a pan of hot water on a trivet in the freezer compartment.
6. Wipe up the condensation water with a soft cloth or sponge.
7. Rub the freezer compartment dry with a soft, dry cloth.
8. Electrically connect the appliance.
9. Switch on the appliance. → Page 15
10. Reinsert the frozen food containers with the frozen food.

13 Cleaning and servicing

To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully. Customer Service must clean inaccessible points. Cleaning by customer service can give rise to costs.

13.1 Preparing the appliance for cleaning

1. Switch off the appliance. → Page 15
2. Disconnect the appliance from the power supply. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box.
3. Take out all of the food and store it in a cool place. Place ice packs (if available) onto the food.
4. If there is a layer of hoarfrost, allow this to defrost.
5. Remove all fittings from the appliance. → Page 21

13.2 Cleaning the appliance

WARNING

Risk of electric shock!

An ingress of moisture can cause an electric shock.

- Do not use steam- or high-pressure cleaners to clean the appliance.

Liquid in the lighting or in the controls can be dangerous.

- The rinsing water must not drip into the lighting or controls.

ATTENTION!

Unsuitable cleaning products may damage the surfaces of the appliance.

• Do not use hard scouring pads or cleaning sponges.
• Do not use harsh or abrasive detergents.
• Do not use cleaning products with a high alcohol content.

If liquid gets into the drainage hole, the evaporation pan may overflow.

- The rinsing water must not get into the drainage hole.

If you clean fittings and accessories in the dishwasher, this may cause them to become deformed or discoloured.

Never clean fittings and accessory in the dishwasher.

1. Prepare the appliance for cleaning. → Page 20
2. Clean the appliance, the fittings and the door seals with a dish cloth, lukewarm water and a little pH-neutral washing-up liquid.
3. Dry thoroughly with a soft, dry cloth.
4. Insert the fittings.
5. Electrically connect the appliance.
6. Switch on the appliance. → Page 15
7. Putting the food into the appliance.

13.3 Cleaning the condensation channel and drainage hole

Regularly clean the condensation channel and drainage hole to ensure that the condensation can drain.

- Carefully clean the condensation channel and the drainage hole, e.g. using a moistened cotton bud.

13.4 Removing the fittings

If you want to clean the fittings thoroughly, remove these from your appliance.

Removing the shelf

▶ Lift the shelf ① and remove it .②

Removing door rack

▶ Lift the door rack and remove it.

Removing the fruit and vegetable container

1. Pull out the fruit and vegetable container as far as it will go.
2. Lift the fruit and vegetable container at the front ① and remove it ②.

Removing the frozen food container

1. Take out the frozen food container as far as it will go.

en Cleaning and servicing

1. Lift the frozen food container at the front ① and remove it ②.

14 Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

• Repairs to the appliance should only be carried out by trained specialist staff. ▶ Only use genuine spare parts when repairing the appliance.
• If the power cord of this appliance is damaged, it must be replaced with a special connection cable, which is available from the manufacturer or his Customer Service.

Fault Cause and troubleshooting

The appliance is not cooling, the displays and lighting light up.	Showroom mode is switched on.▸ Carry out the appliance self-test. → Page 25√ Once the appliance self-test has ended, the appliance switches to normal operation.
The LED lighting does not work.	Different causes are possible.▸ Call customer service.The customer service number can be found in the enclosed customer service directory.
The temperature differs greatly from the setting.	Different causes are possible.1. Switch off the appliance. → Page 152. Switch the appliance back on after five minutes.→ Page 15– If the temperature is too warm, check the temperature again after a couple of hours.– If the temperature is too cold, check the temperature again on the following day.
The base of the refrigerator compartment is wet.	The condensation channel or drainage hole are blocked.▸ Clean the condensation channel and the drainage hole. → Page 21
The appliance hums, bubbles, buzzes, gargles or clicks.	Not a fault. A motor is running, e.g. refrigerating unit, fan. Refrigerant flows through the pipes. The motor, switches or solenoid valves are switching on or off. No action required.
The appliance makes noises.	Fittings wobble or stick.▸ Check the removable fittings and, if required, replace these.
Fault Cause and troubleshooting
The appliance makes noises.	Bottles or containers are touching. ► Move the bottles or containers away from each other.
	Super function is switched on. No action required.

14.1 Power failure

During a power failure, the temperature in the appliance rises; this reduces the storage time and the quality of the frozen food.

Notes

■ Open the appliance as little as possible during a power failure and do not place any other food in the appliance. - Check the quality of the food immediately after a power failure. - Dispose of any frozen food that has defrosted and is hotter than 5 °C. - Cook or fry slightly thawed frozen food, and then either consume it or freeze it again.

14.2 Conducting an appliance self-test

1. Switch off the appliance. → Page 15
2. Switch the appliance back on after approx. five minutes. → Page 15
3. Within the first 10 seconds after switching on, press and hold the set temperature button for three to five seconds until a second audible signal sounds. The appliance self-test starts. While the appliance self-test is running, a long audible signal sounds. If two audible signals sound and Super flashes twice at the end of the appliance self-test, then your appliance is in working order. The appliance switches to normal operation. If, at the end of the appliance self-test, five audible signals sound and flashes for 10 seconds, inform the after-sales service.

15 Storage and disposal

You can find out here how to prepare your appliance for storage. You will also find out how to dispose of old appliances.

15.1 Taking the appliance out of operation

1. Switch off the appliance. → Page 15
2. Disconnect the appliance from the power supply. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box.
3. Remove all of the food.
4. Defrost the appliance. → Page 19
5. Clean the appliance. → Page 20
6. To guarantee the ventilation inside the appliance, leave the appliance open.

15.2 Disposing of old appliance

Valuable raw materials can be re-used by recycling.

WARNING Risk of harm to

Children can lock themselves in the appliance, thereby putting their lives at risk.

Leave shelves and containers inside the appliance to prevent children from climbing in. - Keep children away from the redundant appliance.

WARNING

Risk of fire!

If the tubes are damaged, flammable refrigerant and harmful gases may escape and ignite.

• Do not damage the tubes of the refrigerant circuit or the insulation.
• Dispose of the appliance in an environmentally friendly manner.

Information about current disposal methods are available from your specialist dealer or local authority.

This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment - WEEE).

The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.

16 Customer Service

If you have any queries, are unable to rectify faults on the appliance yourself or if your appliance needs to be repaired, contact Customer Service. Function-relevant genuine spare parts according to the corresponding Eco-design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Economic Area.

Note: Under the terms of the manufacturer's warranty applicable to the location, the use of Customer Service is free of charge. The minimum dura-

tion of the warranty (manufacturer's warranty for private consumers) in the European Economic Area is 2 years according to the terms of warranty applicable to the location. The terms of warranty do not affect other rights or claims held by yourself under local legislation.

Detailed information on the warranty period and terms of warranty in your country is available from our after-sales service, your retailer or on our website.

If you contact Customer Service, you will require the product number (E-Nr.) and the production number (FD) of your appliance.

The contact details for Customer Service can be found in the enclosed Customer Service directory or on our website.

16.1 Product number (E-Nr.) and production number (FD)

You can find the product number (E-Nr.) and the production number (FD) on the appliance's rating plate.

→ "Appliance", Fig. 1/3, Page 12. Make a note of your appliance's details and the Customer Service telephone number to find them again quickly.

17 Technical data

Refrigerant, cubic capacity and further technical specifications can be found on the rating plate.

→ "Appliance", Fig. 1/3, Page 12

More information about your model can be found online at https://energylabel.bsh-group.com ¹ . This web address is linked to the official EU EPREL product database. At the time of printing its web address had not yet been published. Please then follow the instructions on searching for models. The model identifier is made up of the characters before the slash in the product number (E-Nr.) on the rating plate. Alternatively you can also find the model identifier in the first line of the EU energy label.

REGISTER YOUR PRODUCT ONLINE NEFF-HOME.COM