Aguila AG420PRO - Coffee machine NESPRESSO - Free user manual and instructions

Product Type	Commercial Coffee Machine
Brand	Nespresso
Model	Aguila AG420PRO
Dimensions (W x D x H)	30 cm x 45 cm x 55 cm
Weight	22 kg
Power Supply	220-240 V, 50/60 Hz
Power Consumption	1500 W
Pump Pressure	19 bar
Water Tank Capacity	2.5 L
Capsule Type	Nespresso Professional capsules
Used Capsule Container Capacity	30 capsules
Brewing Options	Espresso (40 ml) and Lungo (110 ml) with programmable volumes
Heating System	Thermoblock for rapid heating
Automatic Functions	Automatic capsule ejection, auto shut-off, energy saving mode
Milk Frothing	Integrated steam wand with auto-frothing
Water Filter	Compatible with Nespresso water filters
Maintenance	Descaling every 300 cycles; rinse daily; clean drip tray
Safety Features	Auto shut-off after 30 min, safety thermostat, non-slip feet
Spare Parts Available	Water tank, drip tray, capsule container, steam wand tip, seal kit
Repairability Index	8/10 (modular design, spare parts easily accessible)
Warranty	2 years (check local regulations)
Certifications	CE, RoHS

Frequently Asked Questions - Aguila AG420PRO NESPRESSO

What type of water should I use?

Use filtered or low-mineral water to avoid scaling. Do not use distilled or carbonated water.

How often should I descale the machine?

Descale every 300 cycles or as indicated by the descaling alert. Use Nespresso descaling solution for best results.

What do the blinking lights mean?

Blinking lights indicate errors: e.g., low water, full capsule container, need descaling, or a malfunction. Refer to the user manual for specific codes.

Can I use regular Nespresso capsules?

No, only Nespresso Professional capsules are compatible. Standard capsules may not fit or could damage the machine.

How do I clean the machine?

Daily: empty drip tray and capsule container, wipe exterior. Weekly: rinse water tank and run a cleaning cycle without capsule. Monthly: clean steam wand and descale.

Why is my coffee not hot enough?

Ensure the machine is preheated (wait 30 seconds after power on). If still cold, descale may be needed or check water temperature settings.

How do I adjust the coffee volume?

Press and hold the espresso or lungo button (until desired volume); release to save. Next use will dispense the programmed amount.

What is the power consumption in standby?

Auto shut-off reduces consumption to less than 1 W after 30 minutes of inactivity.

Is it normal for the machine to make noise?

Yes, the pump and steam wand produce operational noise. Loud rattling may indicate a loose part or air in the system.

How do I obtain spare parts?

Contact Nespresso Professional support or authorized dealers. Many parts are user-replaceable, but the pump and heating block require service.

USER MANUAL Aguila AG420PRO NESPRESSO

Content

Safety precautions....3

Signals, signal words and safety guidelines ....5

Machine overview....6

Refrigerator overview 7

Operating overview....8

Nespresso Grand Cru recommendation....10

First use....11

Energy save mode / Maximum energy save mode....13

Coffee preparation 14

Milk based coffee recipes....16

Milk preparation....18

Hot water preparation....19

Daily cleaning 20

Milk froth settings....23

Menu settings....24

Alarms 25

Specifications....28

EC-Declaration....31

Information

Additional information with advice for preparing beverages or machine operation.

CAUTION: Please read these instructions and safety precautions before operating the appliance.

Safety precautions

Please note!

Please read these instructions before starting up the machine.

Please make sure to read these safety instructions carefully before using your coffee machine for the first time. Store these instructions in a safe place where you can refer to them as needed. Improper use of the machine releases Nespresso from any liability.

General safety instructions

• In the event of an emergency, switch off the chine using the main switch. Unplug the machine or remove the fuse from the fuse box. Contact your service partner.
  • The machine is for indoor use only.
• The coffee, milk and water spouts may get very hot. Avoid direct contact (risk of burns and scalding)!
• Clean the machine before taking it out of service for a longer period of time (day off, company holiday, etc.). Remove and empty the capsule container, then disconnect the machine from the mains. Remove and empty the milk container, clean it and store it with the lid open. Leave the refrigerator door open to facilitate air circulation.
• Do not use the machine if it is not in perfect working order or if it appears to be damaged. If the machine malfunctions or is damaged, please contact your service partner.
• Never immerse the machine, cable, or plug in water or any other liquid.
• The machine must only be operated in a I and ergonomic environment. The user must have sufficient space and the workstation must be well lit.
• Do not reach up inside the inner casing when the capsules container is removed.
  • Children should not be permitted to use this appliance without the supervision of an adult.
• Keep children and other people away from the machine while carrying out repair work. Distractions can cause accidents.

Positioning the machine

- The machine must only be set up and in relocated or removed by an authorized and trained service partner of Thermoplan.

• Do not position the machine in warm or moist areas. The ambient temperature must be between 16 °C and 32 °C.
• Never position the machine on a hot surface. Using the machine near open flames is strictly prohibited.
• Position the machine on a flat, horizontal, and heat-resistant surface.
• Do not install the machine in an area where a water jet could be used to clean the machine.
  Do not position cable near or on hot parts of the machine. Protect the cable from heat sources and any sharp edges.
• The machine and its supply cables must be tioned out of the reach of children.
• The coffee machine must be free-standing so that the air circulation is not impaired. Therefore leave a gap of at least 50 mm in front of air vents.
• For temporary storage: Store the machine in a dust-free and dry environment. The temperature must never fall below 0 °C!
• Please place this product 20 cm or more from the body of the user or nearby person.

Installation / Transport / Deinstallation

• The machine must only be installed, relocated to another location or removed by authorized and trained service partners of Thermoplan. Be aware and adhere to national weight lifting requirements
• The machine must only be installed using the supplemented connection cables and hoses. Any existing cables or hoses must not be reused. The manufacturer is not liable for any damages arising from improper installation. The use of incorrect connections voids warranty!
• The water connection must only be connected to a drinking water supply system.
• Be aware of national requirements for installations to a drinking water supply system
• Check water connections for leaks periodically.
• The voltage quoted on the rating plate must be the same as the mains voltage in your country.
  The top side of the machine must be at least 1.5m above the ground.

Use of the machine

This machine is only suitable for producing coffee, milk and hot water products and is suitable for commercial use in the catering trade. Therefore, please take note of the following instructions:

stable This machine works with Nespresso capsules, available exclusively trough Nespresso® and its authorized distributors.

• The milk container must only be used to store cold milk. Do not fill the milk container with any liquids other than milk (e.g., syrup or alcohol). Please note that when pouring the milk into the milk container pôsimust have a temperature of below 5 °C, as the container has been designed to keep the milk cool but not to lower its temperature.
• Carry out all necessary maintenance work as described in these instructions at regular intervals.

Cleaning the machine

Cleaning the machine on a daily basis is not only an absolute must, but it also guarantees the necessary hygiene and neutral taste as well as a longer life of the machine.

Please refer to chapter "Daily cleaning" (page 20) for a complete guide to successfully clean your machine. Also take note of the following instructions:

• Use only the Thermoplan milk cleaning tablets to perform the automatic cleaning process. Do not use any other cleaning detergent or disinfection agent for this purpose.
• When touching the coffee machine, in particular the spouts, bacterial contamination must be avoided.
• Cloths or sponges must be wrung out thoroughly to ensure that they are only moist, not wet, otherwise there is a risk of electric shock.
• Plastic parts must not be dried in the microwave.
• Do not clean plastic parts with alcohol, ethanol, methanol, methylated spirits or disinfectants. Detergents with strong acid agents such as acetic acid must also not be used.
  • The machine must not be cleaned with water jets.

Operation

• The machines must only be operated by trained operator staff.
• All operations other than those mentioned manual must only be performed by authorized and trained service partners of Thermoplan.
• Always close the lever completely and never lift in during operation. Do not put fingers into the capsule insertion slots. Danger of injury!
• If a capsule is blocked in the capsule insertion slot, switch off the machine before any operation.
• Do not open lever during preparation. To stop preparation, press the same product button again.
• Never use the machine without the drip grid.
• Keep your workspace clean and tidy. Disorder and unlit workspaces can lead to accidents.
• The capsules container must be emptied when the corresponding notification appears on the disp Rinse the container with a solution of warm, soapy water after you have finished using it.
• This dispensing machine is not intended to be used by persons (including children) with reduced physical, sensory or mental capabilities or with a lack of experience and knowledge unless they were explicitly trained by a responsible person or briefed in the use of the dispensing machine to ensure their safety. Children must be kept away from the machine at all times.

Service through the service partner

• A notification will appear on the coffee machine display if the machine needs to be serviced. The
In this machine must be serviced by authorized and trained service partners of Thermoplan at least once every year or every 48'000 product beverages.
- The machine must not be opened by any persons other than authorized and trained service partners of Thermoplan.

Disposal

- An authorized and trained service partner of Thermoplan has to dispose of the machine and its packaging. Do not dispose of the machine or its components yourself.

Limitations of liability

Thermoplan accepts no liability for any injuries accidents if the safety instructions covered in this manual are not adhered to. Additionally, liability is only accepted within the boundaries of the machine. Thermoplan shall be liable for faults on the machine in accordance with the warranty regulations. The manufacturer cannot be held liable for any damage caused by misuse or inappropriate handling of the machine.

Warranty regulations

The fee-based full-service extended warranty of Thermoplan shall be fully inclusive of all costs for service or parts for a period of five years from the installation on. Malfunctions due to misuse or connecting unsuitable connections shall not be compensated.

- The Thermoplan manufacturer's warranty shall apply to individual components or assemblies for 12 months from installation or for 15 months after delivery ex works in the event of manufacturing or construction errors. Malfunctions due to misuse or connecting unsuitable connections shall not be compensated.

Wear and tear parts are not covered by any warranty. The working time is not covered by the Thermoplan factory warranty.

Each warranty claim must be recorded by the corresponding Thermoplan service partner using a fully completed form that is submitted to Thermoplan.

Thermoplan reviews the claims, issues RMA numbers to them and informs the affected reseller which spare parts need to be returned.

All Nespresso® machines must pass stringent controls. Reliability tests under practical conditions are performed randomly on selected units. This can show traces of any previous use.

Commercial use

• Aguila AG420PRO is an espresso coffee maker (or machine).
• This appliance is intended to be used by experts or trained users in shops, in light industry and on farms, or for commercial use by lay persons.

Signals, signal words and safety guidelines

The warning triangle appears in the instructions where non-adherence to the safety instructions may result in risks to the user or the machine.

Warning Electric shock

Warning Risk of scalding

Instruction: Read instructions

General information

Prohibition: Do not touch

Prohibition: Do not reach inside

Instruction: Wear safety glasses

Instruction: Wear gloves

Service partner

Your service partner is a Thermoplan representative. If you have any questions or problems, first contact a Nespresso representative.

Trained service staff

Trained service staff are employees trained and certified by Thermoplan, who sell and maintain Thermoplan products.

Trained operator staff

Briefed staff are employees who were briefed and trained in the use of the coffee machine (reading of the instruction manual) and who are able to operate the machine and execute the maintenance steps described in this manual.

Customers and children

Customers and children are not considered briefed persons and must be kept away from the machine at all times.

Dispensing machines

Dispensing machines are devices that can dispense coffee, milk and hot water products.

Electrical safety

Danger of electric shock

• The live parts are located inside the casing of the coffee machine.
• Therefore, do not open the casing under any circumstances. Only trained service staff may open the machine.
• Keep the dispensing machine away from ture.
• Never pour any type of liquid on top of the machine.
• Stop using the dispensing machine if the cable or plug are damaged. Have the faulty part repaired or replaced.

Service

Risk of injury: Do not carry out any modifications on the machine

• The manufacturer does not accept any liability for consequences arising from both internal and external modifications on the machines.
• Never open the machine to carry out modifications yourself.
• Your dispensing machine should only be repaired by trained service staff and with genuine spare parts. This ensures the safety of the dispensing machine.

Hygiene

Danger of illness through wrong / contaminated food

• Only use food with a sell-by date that has not yet expired.
  • Store food in suitable locations.
• Clean the machine periodically and in accordance with the user manual to prevent hygiene risks.
  • Only use Thermoplan cleaning accessories!
• Only use heat treated (e.g. pasteurised or ultra heat treated) milk.
• When pouring milk into the container, pay attention to hygiene to ensure that no contaminated milk enters the system.
• Only pour milk that has already been cooled down (below 5°C) into the milk container.
• Once the milk has been opened, use it up within 24 hours to prevent health hazards.

Potential safety hazards

Risk of scalding from the spouts

• Do not work underneath the drink dispensers.
• Touching coffee, milk and hot water products may itylead to scalding.
• Do not touch any of the dispensers before or after a product is being dispensed
• Do not open the lever while a product is being dispensed or the machine is being cleaned.
• Empty the drip tray with caution. Water can get very hot.

Machine overview

1 Capsule insertion slots
2 Cup heater
3 Lever
4 Milk froth regulator

5 Energy save button
6 Hot water outlet
7 Coffee outlet
8 Drip grid

9 Drip grid for small cups
10 Used capsule containers
11 Main switch (behind foot)
12 Hot water outlet

13 M2M technology antenna for added value services. Please see also page 28.

Refrigerator overview

Always fill with cold milk (below 5°C)

1 Cleaning key
2 Milk suction tube
3 Milk container cover
4 Milk container

Operating overview

Hot water

Ristretto

Espresso

Lungo

Beverage selection

To view the name of the product on the display please press button for 5 sec. To exit wait 10 sec. without pressing any button.

Hot milk froth

Hot milk

Cold milk froth

Cold milk

Espresso Macchiato

Cappuccino

Latte Macchiato

Lattino

Ristretto

Espresso

Lungo

Nespresso Grand Cru recommendation

First use

Open house-installed water supply.

The main switch is located underneath the machine.

Close all four levers.

Press any button.

Machine performs a cold start rinse.

Machine heats up. All buttons blink in white.

After the heating up time, all buttons shine in white.

During rinsing the noise level increases.

First use

Do not use unpasteurised milk! Only use heat treated (e.g. pasteurised or ultra heat treated) milk.

When pouring milk into the container, pay attention to hygiene to ensure that no contaminated milk enters the system.

Thoroughly clean the milk container and cover with a merchantable household cleaner.

Wipe milk suction tube.Open all four levers.

Change the milk every 24 h. Optional use the tetrapack without milk container.

Insert milk suction tube through cover into the milk container.

Energy save mode

The machine switches to the energy save mode after 30 min. of non-use. All buttons appear in a dimmed white.

Press any button to return to the operating mode of the machine.

Maximum energy save mode

After two hours of non-use, the machine switches to the maximum energy save mode. Press the energy save button to restart.

"Maximum energy save mode" can be activated by pressing the button for 3 sec.

Machine may require a cold start rinse. See first use on page 11. If required close all levers.

Coffee preparation

Ristretto

Espresso

Lungo

For all coffee, milk and tea products:

Product preparation can be stopped by pressing the product button again.

To top up some coffee to your drink press the product button within 1 min. after the end of product preparation. Press button again to stop.

Pull down the drip grid for small cups.

Choose preferred Nespresso Grand Cru.

Pull down the lever to the lowest position.

Choose cup size.

See Nespresso Grand Cru recommendation on page 10.

Product name is displayed during preparation.

Coffee preparation

To top up see Info on page 14.

By pulling up the lever, the used capsule is ejected.

Machine is ready for next beverage.

Milk based coffee recipes

Espresso Macchiato

Cappuccino

Latte Macchiato

Lattino

Choose preferred Nespresso Grand Cru.

Pull down the lever to the lowest position.

Choose coffee recipe desired.

Coffee preparation.

Milk based coffee recipes

Frothing milk preparation according to chosen product.

By pulling up the lever, the used capsule is ejected.

A 10 sec. automatic rinsing of the the internal milk system will begin 5 min. after the last milk based preparation is finished.

Caution! Risk of scalding!

Milk preparation

Hot milk froth

Hot milk

Cold milk froth

Cold milk

Caution!

Risk of scalding!

Hot water preparation

Hot water

Caution! Risk of scalding!

For more water, press the button again. Press again to stop.

Daily cleaning

Cleaning the machine on a daily basis is not only an absolute must, but it also guarantees the necessary hygiene and neutral taste as well as a longer life of the machine.

External cleaning

Remember to regularly inspect and, if necessary, clean the exterior of the machine.

Use a damp cloth or sponge soaked in a soap solution. Clothes and sponges must be wrung out thoroughly to ensure that they are only moist, not wet, otherwise there is a risk of electric shock.

Only use mild detergents and non-scratch cloths.

Pay particular attention to the product dispensing parts. The display and keyboard must be cleaned with particular care.

Internal cleaning

Follow these instructions carefully to run the automatic cleaning process.

daily or on display request. (approx. 130 capsules per container)

Press cleaning button. Empty both capsule compress and hold the cleaning button again. To exit mode press any button.

Press any key.

Wipe milk suction tube. Afterwards press any button.
Rinse milk container with fresh water. Press any key.

Daily cleaning

After handling the cleaning tablets wash your hands!

Use only the Thermoplan milk cleaning tablets to perform the automatic cleaning process.

Do not use any other cleaning detergent or disinfection agent for this purpose.

Container must be empty. Afterwards press any button.

Remove cleaning key and insert two cleaning tablets.

When key inserted cleaning starts automatically.

10 11

After cleaning process the machine switches to the maximum energy save mode.

Cleaning process lasts approx. 19 min. during which all buttons shine red.

After cleaning, empty remaining water and thoroughly clean suction tube and milk container with potable water

Daily cleaning

Pull down coffee outlets and clean them.

Clean the milk outlets with a cloth.

Insert coffee outlets.

Caution!
Risk of scalding!

Caution!
Risk of scalding!

Clean entire outside of machine.

After cleaning process the machine switches to the energy save mode. To restart the machine, press the energy save button.

It may require up to 15 min. to return to ready mode. See also page 13.

Milk froth settings

1 Unpasteurised milk
2 Pasteurized milk
3 Ultra heat treated milk (UHT)

Do not use unpasteur ised milk! Only use heat treated (e.g. pasteurised or ultra heat treated) milk.

When pouring milk into the container, pay attention to hygiene to ensure that no contaminated milk enters the system.

The ideal temperature for frothing milk is 5°C (if the temperature is above 8°C, the froth quality will be reduced significantly).

The milk variety has an influence on froth quality. When switching from pasteurised to UHT milk, it may be necessary to adjust the milk froth settings.

Most suitable quality for frothing milk is UHT milk. Pasteurized milk is a little more difficult to froth.

Repeat procedure with left setting control for cold milk froth (A).

Do not change right setting control (B).

System responds slowly.

A Cold milk froth regulator.
B Hot milk froth regulator.

Turn right setting control (B) until air bubbles are visible. Then turn setting control back slightly.

System responds slowly.

Factory setting

around 2-3 3-4

Menu settings

Alarms

What to do if a "Call technician" message appears? Please call your Nespresso representative.

Description Display message LED status Remarks
Change water filter	Alternating		Immediately call Nespresso representative.
Service required	Alternating		Immediately call Nespresso representative.
Milk tank empty	Alternating		Milk products are locked.Fill up the milk container (in fridge).
Milk level low	Alternating		Preliminary information that milk soon will be finished.Fill up milk container.
Automatic rinsing mode(5 min. delay)			Automatic rinsing of internal milk system starts 5 min. after last milk based preparation.The messages “Rinsing in progress” and “Please wait” appear on the display and the LED starts to blink 10 sec. before rinsing begins.
Description Display message	LED status Remarks
Cleaning required in xy min.	Alternating		When timer ends machine will be locked until cleaned.
Milk products not available	Alternating		Milk products not available.Start cleaning as described on page 20.
Cleaning of milk system			To start cleaning see page 20.To exit menu press any product button.
Milk system cleaning mode			Display shows remaining cleaning time.If the machine is switched off during cleaning, the machine will request to clean again when switched on!
Milk temperature high	Alternating		Milk products are locked.Replace milk with cold milk (below 8°C)
Preparation time too long	Alternating		Open lever and try new capsule.If message repeatedly appears, check the facility supplied water connection.
Preparation time too short	Alternating		Open lever and try new capsule.Message appears if no capsule is inserted.If messages appears repetitive call Nespresso representative.
Heating up boiler 1	Alternating		Slow blinking during heating -Call Nespresso representative if message remains for more than 30 min.
Energy save mode			Boiler temperature reduced. Machine will be ready within 1 min. after pressing any product button.
Maximum energy save mode			Reactivation:To reactivate machine press Energy Save button.For more info see page 15.

Power supply: 220-240 V / 50/60 Hz / 2850-3150 W

380-415 V / 50/60 Hz / 8600-9400 W

208 V / 60 Hz / 8300 W

Dimension: 1003 x 693 x 632 mm (L/D/H)

Weight: 100 kg (empty)

120 kg (in operation)

Outlet height standard: 190 mm

Outlet height drip grid: 90 mm

Water supply: G 3/8" male

Water supply pressure: 2-4 bar / 30-60 psi

Noise emission: <70 dB

Product capacity/h depending on the power supply

Espressos

240

Ristrettos

240

Lungos

200

Milk based beverages 150

Hot water 160

Chlorine: none

TDS: 70 to 200 ppm

Total hardness: 5-8 °dH (8-14 °fH)

pH 6.8 to 7.4

Alkalinity: less than 100 ppm

Iron: less than 0.25 ppm

This coffee machine is equipped with M2M (Machine to Machine) technology which may be activated along with your agreement.

Thanks to a SIM card that is already integrated in the machine, such network connections will offer new services (subject to further terms and conditions) to its customers and improve the after sales process by automatically communicating machine troubleshooting / diagnostics to our Customer Relationship Centre (depending on country requirements and specificities).

The capsule container must be removed to see the type plate.

The type plate is located beneath the left capsule container on the baseplate.

The type plate contains the following details:

Machine type: Automatic Coffee Machine

Model: AGUILA

Type: AG420PRO

Voltage: according to type plate

Power: according to type plate

Net water: 0.2-0.4 MPa (2-4 bar)

Hydr. boiler: 1.46 MPa (14.6 bar)

Class: 5 (T)

Refrigerant: 134a

Charge: 55 g

Serial number: according to type plate

Production date: according to type plate

Manufacturer

Thermoplan AG

Roehlistrasse 22

CH - 6353 Weggis

Original user manual

EU DECLARATION OF CONFORMITY

We Thermoplan AG, Roehrlistrasse 22,

CH-6353 Weggis, Switzerland

declare under our sole responsibility that the product

Product Automatic Coffee Machine

Model AGUILA

Type AG420PRO

to which this declaration relates is in conformity with the following standards and corresponding IEC standards:

EN 50366:2006

EN 55014-1:2009

EN 55014-2:2008

EN 60335-1:2010

EN 60335-2-15:2008

EN 60335-2-75:2010

EN 60335-2-89:2010

EN 61000-3-11:2000

EN 61000-3-12:2005

following the provisions of Directives

2011/65/EU (RoHS)

1999/5/EC (RTTED)

2004/108/EC (EMC)

2006/42/EC (MD)

This product also complies with essential safety requirements of the Low Voltage Directive

2006/95/EC

CH-6353 Weggis, 19.09.2011

Adrian Steiner, CEO

Responsible for the technical documentation is:

Andreas Zimmermann

EN 61000-3-2:2009

EN 61000-3-3:2008

EN 61000-6-1:2007

EN 61000-6-3:2011

EN 62233:2008

ETSI EN 301 489-1:2008 (V1.8.1)

ETSI EN 301 489-7:2005 (V1.3.1)

EN 301511 (V9.0.2)

thermoplan

Swiss Quality Coffee Equipment

English 120.620-C

NESPRESSO®