P3301 - Surveillance Camera AXIS - Free user manual and instructions

USER MANUAL P3301 AXIS

ThismanualisintendedforadministratorsandusersofAXISP3301 FixedDomeNetworkCamera, andisapplicabletofirmware5.40and later.Itincludesinstructionsforusingandmanagingtheproducton yournetwork.Previousexperienceofnetworkingwillbeofusewhen usingthisproduct.SomeknowledgeofUNIXorLinux-basedsystems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website, asrequired.Seealsotheproduct'sonlinehelp, available via the web-based interface.

Liability

Everycarehasbeentakeninthepreparationofthismanual.Please inform your local Axis office of any inaccuracies or omissions. Axis CommunicationsABcannotbeheldresponsibleforanytechnicalor typographicalerrorsandreservestherighttomakechangestothe productandmanualswithoutpriornotice.AxisCommunicationsAB makesnowarrantyofanykindwithregardtothematerialcontained within this document, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Axis CommunicationsABshallnotbeliablenorresponsibleforincidentalor consequentialdamagesinconnectionwiththefurnishing,performance oruseofthismaterial.

IntellectualPropertyRights

Axis AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the patents listed at http://www-axis.com/patent.htmandone or more additional patents or pending patent applications in the US and other countries.

This product contains licensed third-party software. See the menu item "About" in the product's user interface form more information.

ThisproductcontainssourcecodecopyrightAppleComputer, Inc., undertheterms of Apple Public Source License 2.0 (see http://www.opensource.apple.com/apsl).Thesourcecodeisavailable from http://developer.apple.com/darwin/projects/bonjour/

EquipmentModifications

Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe instructionsgivenintheuserdocumentation. Thisequipmentcontains nouser-serviceablecomponents.Unauthorizedequipmentchangesor modifications will invalidate all applicable regulatory certifications and approvals.

TrademarkAcknowledgments

Apple,Boa,Bonjour,Ethernet,InternetExplorer,Linux,Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,WindowsVistaandWWWareregisteredtrademarksoftherespectiveholders.JavaandallJava-basedtrademarksandlogosaretrademarksorregisteredtrademarksofOracleand/oritsaffiliates.UPnP ^TM isacertificationmarkoftheUPnP ^TM ImplementersCorporation.

Support

Shouldyourequireanytechnicalassistance ,pleasecontactyourAxisreseller.Ifyourquestionscannotbeansweredimmediately,yourresellerwillforwardyourqueriesthroughtheappropriatechannelstoensurearapidresponse.IfyouareconnetedtotheInternet,youcan:

• downloaduserdocumentationandsoftwareupdates
  • find answers to resolved problems in the FAQ database. Search byproduct.category.orphrase
• report problems to Axis support staff by logging in to your private supportarea
• chatwithAxissupportstaff(selectedcountriesonly)
• visitAxisSupportatwww.axis.com/techsup/

TableofContents

Hardware overview 4
Connectors 4
LED indicators 6
Accessing the product 7
Accessfromabrowser....7 AccessfromtheInternet....8 Settherootpassword....8 TheLiveViewpage....9
Media streams 11
HowtostreamH.264 11
MJPEG 11
AXISMediaControl(AMC) 11
Alternative method so accessing the videostream 12
Accessing audio streams 13
Setting up the product 14
Basic Setup 14
Video and Audio 15
VideoStream 15
Stream Profiles 16
CameraSettings 16
Overlay 17
PrivacyMask 18
Audio Settings 18
Audio Clips 19
Live View Config 20
Detectors 22
CameraTampering 22
Motion Detection 22
Audio detection 24
Applications 25
Events 26
ConvertEventTypeActionRules 26
SettingUpanActionRule 26
Recipients 27
Schedules 27
Recurrences 27
Recordings 29
Recording List 29
Continuous recording 29
System Options 31
Security 31
Date&Time 32
Network 33
Storage 37
Ports&Devices 38
Maintenance 38
Support 38
Advanced 40
Reset to factory default settings 40
Troubleshooting 41
Checking the firmware 41
Upgrading the firmware 41
Emergency recovery procedure 41
Symptoms, possible causes and remedial actions 42
Technical Specifications 46
Performanceconsiderations 48

Hardwareoverview

1 Networkconnector
2 I/Oterminalconnector
3 Controlbutton
4 NetworkindicatorLED
5 PowerindicatorLED
6 Powerconnector
7 Audiout
8 Audioin
9 StatusindicatorLED
10 Microphone

Connectors

Networkconnector-RJ-45Ethernetconnector.SupportsPoweroverEthernet(PoE).

Caution

To protect the product against power surges, a shielded network cable (STP) must be used between the product and the networkswitch.Ensurethatthenetworkswitchisproperlygrounded.

Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).

Audio out (green) - 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker with a built-in amplifier. A stereo connector must be used for the audio out.

Controlbutton-Thecontrolbuttonisusedfor:

• Connecting to an AXIS Video Hosting System service. See page 34. To connect, press and hold the button for about 1seconduntiltheStatusLEDflashesgreen.
• Connecting to AXIS Internet Dynamic DNS Service. See page 34. To connect, press and hold the button for about3seconds.
• Resetting the product to factory default settings. See page 40.

Powerconnector-MiniDCconnector

I/Oconnector

Note

For technical specifications, see page 46.

I/O terminal connector - Use in applications for e.g. motion detection, event triggering, time lapse recording and alarm notifications. In addition to an auxiliary power and a GND pin, the I/O terminal connectorprovidestheinterfaceto:

• Digital output – For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, output buttons on the Live View page or by an Action Rule. The output will show as active (shown under System Options > Ports & Devices) if the alarm device is activated.
• Digital input – An alarm input for connecting devices that can toggle between an open and closed circuit, for example: PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input becomes active (shown under System Options > Ports & Devices).

Function	Pin	Notes	Specifications
GND	1	Ground
3.3VDCPower	2	Canbeusedtopowerauxiliaryequipment.Note:Thispincanonlybeusedaspowerout.	Maxload=50mA
DigitalInput	3	ConnecttoGNDtoactivate,orleavefloating(unconnected)todeactivate.	0 to +40 V DC
DigitalOutput	4	Internalconnectiontogroundwhenactivated,floating(unconnected)whendeactivated. Ifusedwithaninductive load,e.g.arelay,adiodemustbeconnectedinparallelwith theload,forprotectionagainstvoltagetransients.	Maxload=100mAMaxvoltage=+40VDC

3.3 V max 50 mA 1 2 3 4

LEDindicators

LED	Color	Indication
Network	Green	Steadyforconnectiontoa100MBit/snetwork.Flashesfornetworkactivity.
	Amber	Steadyforconnectiontoa10MBit/snetwork.Flashesfornetworkactivity.
	UnlitNonetwork	connection.
Status	GreenSteadygreen	enformormaloperation.
	Amber	Steadyduringstartupandwhenrestoringsettings.
	Red	Slowflashforfailedupgrade.
Power	Green	Normaloperation.
	Amber	Flashesgreen/amberduringfirmwareupgrade.

Note

• The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports & Devices > LED. See the online help for more information.
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash for identifying the unit. This can be done under Setup > System Options > Maintenance.

Accessing the product

ToinstalltheAxisproduct, refertothel InstallationGuidesupplied with the product.

The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 46.

Note

• To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
• QuickTime TM is also supported for viewing H.264 streams and for audio.
• If your computer restricts the use of additional software components, the product can be configured to use a Java appletforviewingMotionJPEG.
• The Axis product includes (1) H.264 decoder license for viewing video streams and (1) AAC audio license. These licenses are automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensedcopies.

Accessfromabrowser

1. Startabrowser(InternetExplorer, Firefox, Safari).
2. Enter the IP address or host name of the Axis product in the browser's Location/Address field. To access the product from a Macintoshcomputer(MacOSX), click on the Bonjourtab and select the product from the drop-downlist.

If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For more information on how to discover and assign anIPaddress, refertotheInstallationGuide.

1. Enter your user name and password. If this is the first time the product is accessed, the root password must first be configured; for instructions see Set the root password, on page 8.
2. The product'sLiveViewpageappearsinyourbrowser.

Note

The layout of the Live View page may have been customized to meet specific requirements. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page.

Accessing the product

AXIS P3301 Network Camera Live View | Setup | Help Stream profile Motion JPEG Audio clip Playing Motion JPEG

Accessfromthelnternet

Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network>TCP/IPAdvanced.

For more information, please see NAT traversal (port mapping) for IPv4, on page 35. See also AXIS Internet Dynamic DNS Service at www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com\techsup

Settherootpassword

To gain access to the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which appears when the product is accessedforthefirsttime.

Topreventnetworkeavesdropping,therootpasswo rdcanbesetviaanencryptedHTTPSconnection,whichrequiresanHTTPS certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The HTTPScertificateensuresencryptedexchangeofinformation.

To set the password via a standard HTTP connection, enter it directly in the first dialog.

TosetthepasswordviaanencryptedHTTPSconnection,followthesesteps:

1. Click Create self-signed certificate.
2. Provide the requested information and click OK. The certificate is created and the password can now be set securely. All traffic to and from the product is encrypted from this point on.

3.Enterapas sword and then re-enter to confirm the spelling. Click OK. The password has now been configured.

Note

• The default administrator user name root is permanent and cannot be deleted.
• If the password for root is lost, the product must be reset to the factory default settings. See Reset to factory default settings, onpage40.

Accessing the product

AXIS Create Certificate Secure configuration of the root password via HTTPS requires a self- certificate. Create self-signed certificate... Configure Root Password using HTTP User name: root Password (max 64 characters): Confirm password: OK The password for the pre-configured administrator root must be changed before the product can be used. If the password for root is lost, the product must be reset to the factory default settings, by pressing the button located in the product's casing. Please see the user documentation for more information. ONVIF will be disabled.. To enable ONVIF go to Setup > System Options > Security > ONVIF Create Self-Signed Certificate Common name: 10.92.25.211 validity: 365 days [1..9644] *The name of the entity to be certified, i.e. the IP address or host name of this product. Once the certificate is created, this page will close and you will be able to configure the root password via HTTPS. AXIS Configure Root Password using HTTPS User name: root Password (max 64 characters): Confirm password: OK The password for the pre-configured administrator root must be changed before the product can be used. If the password for root is lost, the product must be reset to the factory default settings, by pressing the button located in the product's casing. Please see the user documentation for more information. ONVIF will be disabled.. To enable ONVIF go to Setup > System Options > security > ONVIF

TheLiveViewpage

If the Axis product has been customized to meet specific requirements, not all the items described below will appear in the Live View page. The following provides an overview of each available button.

ControlsontheLiveViewpage

The Stream Profile drop-down list allows you to select a customized or pre-programmed stream profile. Stream profiles are configured under Video & Audio > Stream Profiles. See Stream Profiles, on page 16.

Click Pulse to activate the output for a defined period of time, such as switching on an external lightfor20seconds.

Click the Active/Inactive buttons to manually start and stop a connected device — e.g. switch an external light onandoff.

The Manual Trigger button can trigger an event directly from the Live View page. The button is configured underLiveViewConfig>ActionButtons.

Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your computer.ThisbuttonisprimarilyintendedforusewhentheAXISMediaControlviewertoolbarisnotavailable. Enable this button from Live View Config > Action Buttons.

The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio clipandclickthePlaybutton.

AXISMediaControlviewertoolbar

The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC), on page 11 for more information. Thetoolbard display the following buttons:

Accessing the product

The Play button connects to the Axis product and starts playing a media stream.

TheStopbuttonstopsthemediastream.

The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified intheAMCControlPanel.

Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboardtocancelfullscreenview.

The Record button is used to record the current video stream. The location where the recording is saved can be specified intheAMCControlPanel.

AMCAudiocontrols

AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when audioisenabled.

Speakerbutton—Clicktoturnthespeakersonoroff.

Microphone button - Click to mute or unmute the microphone. In Simplex - Network Camera speaker only mode, clickthisbuttontostopsendingaudiototheproduct.

Usetheslidertocontrolthevolumeofthespeakersandthemicrophone.

Half-duplexmode

The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured from the AudiotabintheAMCControlpanel:

- Push-To-Talkmode: Clickandholdthebuttontotalk/send. Releasethebuttontolisten.

- Toggle mode: Click once to switch between talking and listening.

Simplex-NetworkCameraspeakeronlymode

To send audio, the Talk and Microphone buttons must both be enabled. Click either button to stop audio transmission.

Mediastreams

The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determinethetypeyouuse.

The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.

HowtostreamH.264

The video compression standard H.264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.

Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of your network. The available options in AXISMediaControlare:

UnicastRTP	Thisunicastmethod(RTPoverUDP)isused forliveunicastvideo,especiallywhenitis importanttoalwayshaveanup-to-datevideo stream,evenifsomeimagesaredropped.	Unicastingisusedforvideo-on-demand transmissionsothatthereisnovideotraffic onthenetworkuntilaclientconnectsand requeststhestream.Notethatthereareamaximumof20 simultaneousunicastconnections.
RTPoverRTSP	Thisunicastmethod(RTPtunneledoverRTSP) is useful as it is relatively simple to configure firewallstoallowRTSPtraffic.
RTPoverRTSPoverHTTP	Thisunicastmethodcanbeusedtotraverse firewalls.Firewallsarecommonlyconfiguredto allowtheHTTPprotocol,thusallowingRTPto betunneled.
MulticastRTP	Thismethod(RTPoverUDP)shouldbeusedforlivemulticastvideo.Thevideostreamisal ways up-to-date,evenifsomeimagesaredropped.Multicasting provides the most efficient usage of bandwidth when there are large numbers of clientsviewingsimultaneously.Amulticastcannothowever,passanetworkro uterunlessthe router is configured to allow this. It is not possible to multicast over the Internet, for example. Notealsothatallmulticastviewerscountasoneunicastviewerinthemaximumtotalof20 simultaneousconnections.

AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMCControlPanel, can be changed and the options disabled, to suit specific requirements.

Note

H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed copies of the client is prohibited. Top purchase additional licenses, contact your Axis reseller.

MJPEG

This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient to create stream that shows constantly updated motion.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS MediaControlinInternetExplorerinWindows.

AXISMediaControl(AMC)

AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.

Mediastreams

The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User's Manualformoreinformation.

The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:

• WindowsControlPanel(fromtheStartmenu)
  • Alternatively, right-click the video image in Internet Explorer and click Settings.

AXIS Media Control Video Audio PTZ Recording General Network Streaming Snapshot MPEG-4 AXIS Media Control Copyright @ 2004-2011 Axis Communications AB Version 6.01 Versions Item Version Media Control 6.1.1.0 Audio Component 3.1.0.0 RTP Source Filter 3.1.1.0 MPEG-2 HTTP Source Filter 1, 3, 3, 1 MPEG-4 Video Decoder 2, 0, 4, 0 Motion JPEG Video Decoder 3, 0, 0, 0 File Writer 2, 0, 23, 0 Overlay Mixer Filter 2, 0, 0, 0 View License View User's Manual OK Cancel Apply

Alternativemethodsofaccessingthevideostream

YoucanalsoaccessvideoandimagesfromtheAxisproductinthefollowingways:

• Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when required, for as long as required.
• Still JPEG images in a browser. Enter the path http:///axis-cgi/jpg/image.cgi

• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths can be used:

• Unicast via RTP: axrtpu:///axis-media/media.amp

• UnicastviaRTSP:axrtsp:///axis-media/media.amp
• Unicast via RTSP, tunneled via HTTP: axrtsphttp:///axis-media/media.amp
• Multicast: axrtpm:///axis-media/media.amp

- QuickTime TM.Thefollowingpathscanbeused:

• rtsp:///axis-media/media.amp
• rtsp:///axis-media/media.3gp

Note

• =IPaddress
  •TheAxisproductsupportsQuickTime6.5.1andlater.
• QuickTimeaddslatencytothevideostream.
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

Accessingaudiostreams

The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following ways:

• VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/developer
  • Windows Media Player supports simplex audio. The following paths can be used:
• U n i c a s t v i a R T P : axrtpu:///axis-media/media.amp
  -UnicastviaRTSP:axrtsp:///axis-media/media.amp
• Unicast via RTSP, tunneled via HTTP: axrtsphttp:///axis-media/media.amp
• M u l t i c a s t : axrtpm:///axis-media/media.amp

- QuickTime TM supportsG.711andAACaudioencoding.Thefollowingpathscanbeused:

-rtsp://<ip>/axis-media/media.amp
-rtsp://<ip>/axis-media/media.3gp

• The Java applet supports simplex audio with G.711 encoding.

Settinguptheproduct

The Axis product can be configured by users with administrator or operator rights. Click Setup in the top right-hand corner of theLiveView page.

• Administratorshaveunrestrictedaccesstoallsettings.
  -OperatorshaveaccesstoallsettingsexceptSystemOptions

Seealsotheonlinehelp

BasicSetup

BasicSetupprovidesshortcutstothesettingsthat should be made before using the Axis product:

1.Users.Seepage31.
2.TCP/IP.Seepage33.
3. Date&Time.See page32.
4.VideoStream.Seepage15.
5.Focus.See page 14
6.AudioSettings.See page 18.

The Basic Setup menu can be disabled from System Options > Security > Users.

FocusAdjustment

The focus can be adjusted under Basic Setup > Focus. Follow the on-screen instruction to adjust the focus. For further information about focus, referto the product's Installation Guide.

VideoandAudio

The video and audio settings can be used to optimize video and audio quality. You can configure the following:

•Videostreamsettings.Seepage15.
• Stream profiles. See page 16.
- Camerasettings.See page 16.
•Overlayimage.See page 17.
- Privacy mask. See page18.
• Audiosettings.See page 18.
• Audioclips.See page 19.

VideoStream

You can define the following video stream settings from Video & Audio > Video Stream:

• Image. See page15.
  •H.264.See page 16.
  • M J P E G . S e e page16.

Basic Setup Video & Audio Video Stream Stream Profiles Camera Settings Overlay Image Privacy Mask Audio Settings Audio Clips Live View Config Detectors Applications Events Recordings System Options About Video Stream Settings Image Audio RJ64 MJPEG Image Appearance Resolution: 640x480 (4.3) pixels Compression: 30 [0..100] Mirror image Rotate image: 0 degrees Color setting: Color Video Stream Maximum frame rate: Unlimited Limited to [1..30] fps per viewer Overlay Settings Include overlay image at the coordinates: X 0 [0..] Y 0 [0..] Include date Include time Include text: Text color: white Text background color: black Place text/date/time at top of image Preview View image stream while configuring. Video format: MJPEG Open... Save Reset

Image

You can modify the image resolution and compression, and rotate the image from the Image tab (Video & Audio > Video Stream).

The image can also be mirrored from the Image tab.

Setting the compression level affects the image quality and bandwidth; the lower the compression, the higher the image quality with higher bandwidth requirements.

VideoandAudio

To avoid bandwidth problems on the network, you can limit the frame rate allowed to each viewer. The maximum frame rate can be settoUnlimited, or you can limit the framerateto a value.

An image or text can be superimposed over the image as overlay. See Overlay, on page 17.

Saveyoursettingsbeforetheycantakeeffect.

H.264

H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames, P-frames and B-frames. An I-frame is a complete image whereas P-frames and B-frames only contain the differences from previous/future frames.

The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse effect on image quality.

The bit rate can be set as Variable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to increase for increased image activity, but in this case cannot, frame rate and image quality are affected negatively. To partly compensate for this, it is possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image quality are equally affected. You must save your settings before they cantake effect.

The current bit rate can be set to appear as text overlay. To do this, select the Include text check box option under Overlay Settings and enter the code #b in the field.

MJPEG

Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the framesize to the Defaults etting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage, themaximumframesizeshouldbesettoanoptimalvalue.

StreamProfiles

There are four pre-programmed stream profiles available for quick set up. The settings for these can be adjusted. New customized profiles can also be created. Each profile has a descriptive name, indicating its purpose.

• The stream profiles can be accessed from the Stream profile drop-down list in the Live View page.
• To add, copy, modify, and remove stream profiles go to Video & Audio > Stream Profiles.
• To select the default stream profile go to Live View Config > Stream Profile and choose the profile from the drop-down list.

Formoreinformation se e t he o n l i ne h e l on this page.

CameraSettings

The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.

ImageAppearance

Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a blackandwhiteimage.

The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.

Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light conditions. Alowersetting reduces imagenoise, but the whole image will appear less sharp.

The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.

Whitebalance

White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light sourcefromthedrop-downlist.Foradescriptionofeachavailablesetting,seetheonlinehelp

WideDynamicRange(DynamicContrast)

Wide dynamic range (Dynamic Contrast) can improve the exposure when there is a considerable contrast between light and dark areas in the image. In intense backlight conditions, enable WDR. Disable WDR In low light conditions for optimal exposure.

Note

Thissetting is only possible when using automatic exposure control.

ExposureSettings

Configure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth considerations.

Exposure value - Click in the bar to fine-tune the exposure.

Exposure control - These settings is used to adapt to the amount of light used. Automatic is the default settings can be used in most situations. The shutter speed is automatically set to produce optimum image quality. Flicker-free 50 or 60 Hz is used to remove flicker which can be caused by fluorescent and other light sources. The Hold current option locks the current exposure settings.

Enable Backlight compensation - Enable this option if a bright spot of light, for example a light bulb, causes other areas in theimagetoappeartoodark.

Exposure zones - This settings determines which part of the image is used to calculate the exposure. For most situations, the Auto setting can be used. For particular requirement, select a predefined area.

Exposure priority - When Motion is prioritized and maximum Shutter time is set to a small value, motionblurintheimageis minimized. This can be useful for recognition of moving objects such as people and vehicles. However, prioritizing motion may cause an increase in image noise, especially in low light situations. When Low noise is prioritized and Gain is set to a small value, image noise is minimized. The filesize is reduced, which can be useful if storagespace or bandwidth is limited. However, prioritizing low noise may result in a very dark image, especially in low light situations.

Irisadjustment

SelectEnable automatic iris adjustment toau tomaticallycompensateforchanginglightconditions.Thisoptionisnotavailable ifafixedirisisused.

Overlay

Overlays can be used to provide extra information and are superimposed over the video image. With overlay text it is possible to include dateandtimeorvi ewthecurrentbitrateasoverlaytext.

Toinclude the current bit rate as overlay text go to Video & Audio > Video Stream > Overlay Settings, select the Include text check box option, and enter the overlay code in the field. See the online help for supported formats.

Overlayimage

Anoverlayimagecanbeusedtoprovideextrainformation,ortomaskapartofthevideoimage.

To use your own image, such as a logo, first upload the image to the Axis product. Go to Video & Audio > Overlay Image, click Browse to locate the file and then click Upload. The file can then be selected from the Use overlay image drop-down list.

VideoandAudio

To place an overlay image at specific coordinates, go to Video & Audio > Video Stream and select the Include overlay image at coordinatescheckboxoptionandentertheXandYcoordinates.

Formoreinformationseetheonlinehelp

PrivacyMask

A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be bypassed via the VAPIX® ApplicationProgrammingInterface(API).

The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.

Formoreinformation,seetheonlinehelp

AudioSettings

The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio.

AudioChannels

Select the type of audio transmission from the Audio mode: drop-down list (Video & Audio> Audio Settings). The different types are:

Full duplex - Simultaneous two-way audio allowing you to transmit and receive audio (talk and listen) at the same time. There is no echocancellation; if feedback loops appear, try moving themicrophone or the speaker.

Half-duplex-AudiocanbetransmittedinbothdirectionsbetweentheAxisprod uctandtheclientcomputer,butonlyinone direction at a time. You must actively receive sound using the Talk/Listen button visible in the Live View page (see AXIS Media Control viewer toolbar). In Push-To-Talk mode, click and hold the button to speak and release it when done. In Toggle mode, click once to switch between speaking and listening. The Talk/Listen mode is configured from the Audio tab in the AMC control panel (see AXIS Media Control on page 11).

Simplex - speaker only - Audio is transmitted from the client to the Axis product and played by the speaker connected to the product. To send audio, the Talk and Microphone buttons in the AMC toolbar must both be enabled. Click either button to stop audiotransmission.

Simplex - microphone only - Audio captured by the microphone connected to the Axis product is transmitted from the product to oneormoreclients.

Formoreinformationaboutthesesettings,pleaseetheonlinehelp

AudiolInput

Anexternalmi crophone or a line source can be connected to the product's Audio-in connector. Configure the audio input settings under Video & Audio > Audio Settings.

Source – Select Microphone for an external microphone or Line for a Line in device, e.g. an audio mixer for multiple microphones or amicrophonewithabuilt-inamplifier.

Microphone power - The Enable microphone power option provides DC power for an external microphone. Microphone power should only be used with microphones that have no battery and when using the internal microphone. This setting should not be enabled when using a dynamic or battery powered microphone. Microphone power will not harm the microphone; if you are uncertain, try switching it off and on. To use a professional microphone requiring 48V phantom power, you need an external power supply and a balanced-unbalancedconverter(audiotransformer)inbetween.

VideoandAudio

Input gain - Control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify the sound. If the sound is too high, choose a lower dB. The Level bar gives a visual representation of the audio signal level in dB relativetothefull-scaleinputlevel.

•Green—thesignalisatagoodlevel.
- Yellow—thesignalisbecomingdistorted.
• Red—thesignalisdistorted.

Encoding-Selectdigitalaudioencodingformat.

- AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If achieving the best possible audio quality is a priority, AAC is there recommended codectouse. An AAC license is included in the Axis product.

•G711
•G726

Sample rate - The number of times per second the sound is sampled. A higher sample rate will provide better audio quality, but also requires a greater bandwidth.

Bit rate - Set the required bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit ratemayhavelatencyordelay, butwillrequirelessbandwidth.

Formoreinformationaboutthesesettings,pleaseetheonlinehelp

AudioOutput

An external speaker can be connected to the product's Audio-out connector. The output can be used with high impedance headphonesorconnectedtoanotheramplifierwithspeakers.

Configure the audio output settings under Video & Audio > Audio Settings.

Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the soundistoohigh,choosealowerdB.

AudioClips

Anaudioclipisasoundfilethatcanbe played either when an event occurs or manually from the Live View page. Audio clips can be uploadedtotheproductorrecordedbyamicrophoneconnectedtotheproduct.

You can add, play, download, modify and remove audio clips from Video & Audio > Audio Clips. For more information see the onlinehelp ?

Note

Audio clips cannot be used if the product's audio functionality is enabled. The audio functionality is enabled on the Audio tabunderVideo&Audio>VideoStream.

LiveViewConfig

You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of theLiveView page.

• Stream Profile. See page 16.
- DefaultViewerforBrowser.Seepage20.
-ViewerSettings.Seepage21.
• Action Buttons. These are the buttons described in Controls on the Live View page, on page 9.
• User Defined Links. See page 21.
- OutputButtons.Seepage21.

Live View Layout Stream Profile Stream profile: Motion JPEG Show stream profile selection Default Viewer Windows Internet Explorer: AMC (ActiveX) Other Browsers: Server push Note: QuickTime is only used with H.264. Motion JPEG will be shown with AMC in Windows Internet Explorer and with server push in other browsers. Viewer Settings Show viewer toolbar Enable H.264 decoder installation Enable recording button Action Buttons Show manual trigger button Show snapshot button Show audio clip section User Defined Links Show custom link 1 Use as: cgi link web link Name: Custom link 1 URL: http:// Show custom link 2 Use as: cgi link web link Name: Custom link 2 URL: http:// Show custom link 3 Use as: cgi link web link Name: Custom link 3 URL: http:// Show custom link 4 Use as: cgi link web link Name: Custom link 4 URL: http:// Output Buttons Output 1 **** Save Reset

Defaultviewerforbrowsers

From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and selects the best available combination.

BrowserViewerDescription
WindowsInternetExplorer	AMC	RecommendedviewerinInternetExplorer(H.264/MotionJPEG)
	QuickTime	H.264
	Javaapplet	AslowerimagingalternativetoAMC(MotionJPEG).Requiresoneofthe followinginstalledontheclient:•JVM(J2SE)1.4.2orhigher•JRE(J2SE)5.0orhigher
	Still image	Displays still images only. Click the Refresh button in your browser to view a newimage
Otherbrowsers	ServerPush	Recommendedviewerforotherbrowsers(MotionJPEG).
	QuickTime	H.264
	Javaapplet	AslowerimagingalternativetoServerPush(MotionJPEGonly).
	Still image	Displays still images only. Click the Refresh button in your browser to view a newimage

For more information, please see the online help

Viewer Settings

Options for the viewer are configured under Live View Config > Viewer Settings.

• The Show viewer toolbar option will display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the videoimageinyourbrowser.
• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your Axisreseller.
• You can enable recording from the Live View page. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control (AMC), on page 11.

User Defined Links

To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://" from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.

Output Buttons

An output on the Axis product can be controlled directly from the Live View page, by enabling the display of output buttons. To display the output buttons in the Live View page, select the type of control to use for the port from the drop-down list under Live View Config > Output Buttons:

• Pulse activates the output for a defined period of time. The pulse time can be set as short as 1/100 second, and as longas60seconds
• Active/Inactive displays two buttons (on/off). The output ports must first be configured under System Options> Ports & Devices > I/O Ports. See I/O Ports, on page 38.

Detectors

CameraTampering

Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. Tosendanalarm, forexampleanemail, anactionrulemustbesetup.

Toconfiguretampering:

1. GotoDetectors>CameraTampering.
2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This can help prevent false alarmsforknownconditionsthataffecttheimage.
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed, covered, or rendered severely out of focus.
   4.ClickSave.

Toconfiguretheproducttosendanalarmwhentamperingoccurs:

1. GotoEvents>ActionRules.
   2.ClickAddtosetupanewactionrule.
2. EnteraNamefortheactionrule.
3. Under Condition, select Detectors from the Trigger list.
4. SelectTamperingfromthelistofdetectors.

5. Optionally, select as schedule and set additional conditions.

6. Select the action. To send an email, select Send Notification and select a Recipient from the list of defined recipients.

Note

The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state.

For more information on actions rules, see Events, on page 26.

MotionDetection

Motiondetectionisusedtogenerateanalarmwhenevermovementoccurs(orstops)intheview. Up windowscanbeconfigured:

• Include windows — target specific areas within the whole video image
• Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored)

Once configured, motion detection windows appear in the list of Detectors in Action rule setup. See Setting Up an Action Rule, on page26.

Note

Using the motion detection feature may decrease the product's overall performance.

Detectors

Motion Detection Basic Setup Video & Audio Live View Config Detectors Camera Tampering Motion Detection Audio Detection Applications Events Recordings System Options About Configura Included Windows Configure Included Windows Windows Name: Name: Del [10] DefaultWindow Object Size History Eccentricity Event Activity View All Windows View Selected Window

Setupmotiondetection

TosetupamotiondetectionIncludeWindow, followtheseinstructions:

1. Goto Detectors > Motion Detection.
2. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter a descriptivename.
3. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired position) of the active window (window with red frame).
4. Adjust the Object Size, History and Sensitivity profile sliders (see Motion detection parameters for details). Any detected motion within an active window is indicated by red peaks in the Activity window.
   5.ClickSave.

To exclude parts of the include window, select the Configure Excluded Windows and position the exclude window within the includewindow.

Todeleteanincludeorexcludewindow,selectthewindowinthelistofwi ndowsandclickDel.

Motiondetectionparameters

The parameters controlling motion detection are described in the table below:

Parameter	ObjectSize	History	Sensitivity
Description	Objectsizerelativetowindow size.	Objectmemorylength.	Differenceinluminance betweenbackground and object.
Highlevel(100%)	Onlyverylargeobjectstrigger motiondetection.	Anobjectthatappearsin thewindowtriggersmotion detectionforalo ngtime beforeitisconsideredas non-moving.	Ordinarycoloredobjectson ordinarybackgroundstrigger motiondetection.
Mediumlevel (50%)			Alargedifferenceinluminance isrequiredtotriggermotion detection.
Lowlevel(0%)	Evenverysmallobjectstrigger motiondetection.	An objectthatappearsin thewindowtriggersmotion detectiononlyforaveryshort timebeforeitisconsideredas non-moving.	Onlyverybrightobjectson adarkbackgroundtrigger motiondetection.

Detectors

Recommendedvalues	5–15%60–90%75–95%
Defaultvalues	15%90%90%

Tips:

• To trigger on small objects or movements, use several small motion detection windows rather than one large window and selectalowobjectsize.
• To avoid triggering on small objects, select a high object size.
• If no objects should appear in the Include Window, select a high history level. This will cause motion detection to trigger as longastheobjectispresentinthewindow.
  • To only detect flashing light, select a low sensitivity. In other cases high sensitivity is recommended.

Audiodetection

The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

1. GotoDetectors>AudioDetection.
2. SettheaudioalarmlevelandclickSave.
3. Go to Events > Action Rules and set up an action rule, see Setting Up an Action Rule, on page 26.

Detected audio is indicated by colored peaks in the Activity indicator. An event is triggered when detected audio rises above or falls below the threshold value, which is represented by the bar.

Applications

Applications

Third party applications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, got www.axis.com/applications

To upload an application, go to Applications > Overview, click Browse to locate the file and then click Upload Package. Click on the uploaded application's name to open the menu options Settings, License and About. For configuration instructions, please refer to the documentation provided with the application.

Most applications need a license to run. To install the license, select the License menu option. If the product is connected to the Internet, Automatic Installation appears in the web page. If the product is not connected to the Internet, go to www.axis.com/applications to acquire a License key. You will need a license code and the product's serial number (found on the label and under System Options > Support > System Overview) to receive a license key.

Installed Applications lists installed applications with information about the version and the vendor, the status of the application (runningornotrunning), and informationaboutthelicense.

Use the Start and Stop buttons to start and stop the application.

To generate a log file for the application, select the application and click Log.

Note

It is recommended to run one application at time. Avoid running applications when motion detection is active.

Events

The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. The action rule will apply at specific periods called Schedules. It is possible to specify how often the action rule will recur. This is called Recurrences.

AvailableActionRuletriggersinclude:

• Detectors,forexampleaudiodetectionandmotiondetection,seeDetectors,onpage22
• Input Signal – when the product's I/O port receives a signal from an external device, such as a smoke detector or switch
• Storage—whenastoragedeviceisavailable,lockedorfull
• System—when the product is started
  • Time, see Recurrences, on page 27

Possibleactionsinclude:

• OutputPort—activateanoutputto,forexample,soundanalarmorlockadoor
• PlayAudioClip
• RecordVideo—recordvideoandsavetoaselectedstorage
• Send Images and Notifications – once recipients have been set up, a notification can be sent that an event has occurred
• Status LED

ConvertEvent Types toAction Rules

The internal Event Management system has been redesigned from firmware version 5.40. The legacy user Event Types in the camerawillcontinuetoworkbutwillnotbevisibleintheuser interfaceofthecamera.TheEventTypesneedtobeconvertedto Actionrulestobecomevisibleintheuserinterface.

To convert Event Types to Action Rules go to Events > Action Rules and click Convert.

Caution

Thisisnotrecommendedwhenus ingaVMSbasedontheoldEventManagementSystem.

Setting Upan ActionRule

An action rule defines the conditions that must be met for the product to perform an action, for example record video or send email notifications. If multiple conditions are defined, all must be met to trigger the action.

The following example describes how to set up an action rule to send an email if there is movement in the product's field of view:

1. Go to Events > Action Rules and click Add.
2. Select the Enable rule option and enter a descriptive name for the rule.
3. Select Detectors from the Trigger drop-down list.
4. Select Motion Detection from the drop-down list. This option is only available if a motion detection window has been configured, see page 23.
5. Set one of the available pre-programmed time intervals from the Schedule drop-down list.
6. Select Send Notification from the Type drop-down list.

Events

1. Select where to send the notification from the Recipient drop-down list.

To add additional criteria, select the Additional conditions option. Add and select the desired options as described above. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the triggers should be ignored before the action rule can be activated again.

To copy, modify or remove an action rule, select the action rule in the Action Rule List and click Copy, Modify or Remove.

The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered again during the post-trigger time, the recording time will be extended with another post-trigger time period.

Formoreinformation,seetheonlinehelp

Recipients

Recipients receive image files and notification messages. A recipient can be an FTP, HTTP or TCP server, a network share or an email address. TCP servers are used for notification messages only.

Toaddarecipient:

1. Go to Events > Recipients and click Add.
   2.Enteradescriptivename
   3.SelectarecipientType.
   4.Entertheinformationneededfortherecipienttype.
   5.ClickTesttotesttheconnectiontotherecipient.
   6.ClickOK.

Schedules

An action can be set up to occur on a schedule. Included in the list are predefined schedules for after and during office hours, weekdaysorweekends.

Tocreateanewschedule:

1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.
   3.ClickOK.

To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.

Recurrences

An action can be set up to recur a specific number of times in a period, for example every 2 minutes or every hour.

Tosetuparecurrence:

1. Go to Events > Recurrences and click Add.
   2.Enteradescriptivenameandrecurrencepattern.
   3.ClickOK.

Events

To use the recurrence in an Action Rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select therecurrencefromtheseconddrop-downlist.

To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.

Recordings

The Axis product can be configured to record video continuously or according to an action rule:

• Tostartacontinuousrecording,seepage29.
• Tosetupactionrules,seepage26.
  • To access recordings, see Recording List, on page 29.
  • To configure camera controlled storage, see Storage, on page 37.

RecordingList

Recorded videos are listed on the Recordings > List page. The list shows each recording's start date and time, duration and the event that triggered the recording.

Toplayordownloadarecording, followthesesteps:

1. GotoRecordings>List.
2. Selecttherecording.

3. Click Play to play the recording, or click Download to download the recording.

4. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take alongtimetocomplete.

Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped withthedateandtimetheyweredownloaded(thatis,notthedatethe recordingsweremade).

Note

To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter can bedownloaded from www.axis.com/techsup/software

For detailed recording and video information, select a recording and click Properties.

Toremovearecording,selecttherecordingandclickRemove.

Continuousrecording

The Axis product can be configured to continuously save video to a storage device. See Storage, on page 37 for more information about storage devices. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove oldrecordingssee.

Tostartacontinuousrecording,followthesesteps:

1. GotoRecordings>Continuous.
2. SelectEnabled.
3. SelecttypeofstoragedevicefromtheDisklist.
4. Select a Stream profile to use for continuous recordings.
   5.ClickSavetosaveandstarttherecording.

Recordings

Note

If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of recordings.

SystemOptions

Security

Users

User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access theLiveViewpage.

Theuserlistdisplaysauthorizedusersandusergroups(accesslevels):

Viewer-AccesstotheLiveViewpage

Operator-AccesstotheLiveViewpageandtoallsettingsexceptSystemOptions

Administrator – Unrestricted access to all settings; can add, modify and remove other users.

Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need to login again and be configured to use this functionality.

Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.

Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be made before using the Axis product.

ONVIF

ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proofs systems.

BycreatingauseryouautomaticallyenableONVIFcommu withtheproduct.Formoreinformationseewww.onvif.org

nication.UsetheusernameandpasswordwithaIONVIFcommunication

IPAddressFilter

IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowedordeniedaccesstoth e Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.

The administratorcana ddupto256IPaddressentriestothelist(asingleentrycancontainmultipleIPaddresses).

HTTPS

The Axis product supports encrypted browsing using HTTPS. This is configured on the System Options > Security > HTTPS page.

A self-signed certificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create self-signed certificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is only implemented after the installation of a signed certificate issued by a Certificate Authority.

To obtain a signed certificate from an issuing Certificate Authority, click Create Certificate Request. When the signed certificate is returned, click Install signed certificate to import the certificate. The properties of any certificate request currently resident in the productor installed can be viewed by clicking Properties.

To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.

Formoreinformation,seetheonlinehelp

IEEE802.1X

IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices.IEEE802.1XisbasedonEAP(ExtensibleAuthenticationProtocol).

To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft InternetAuthenticationService.

In Axis' implementation, the network device and the authentication server authenticate themselves with the help of digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by an Certification Authority (CA). You need:

• a CA certificate to validate the identity of the authentication server
• a CA-signed client certificate and a private key to authenticate the network device.

ToallowthenetworkdevicetoaccessanetworkprotectedbyIEEE802.1X:

1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the clientprivatekey.
3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.
4. ChecktheboxtoenableIEEE802.1XandclickSave.

Certificates

CA Certificate	The CA certificate is used to validate the identity of the authentication server. Enter the path to the certificate directly, or locate the file using the Browse button. Then click Upload. To remove a certificate, click Remove.
Clientcertificate	The client certificate and private key are used to authenticate the network device. They can be uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use the Client private key field if uploading one combined file. For each file, enter the path to the file, or locate the file using the Browse button. Then click Upload. To remove a file, click Remove.
Clientprivatekey

Settings

EAPOLversion	Select the EAPOL version (1 or 2) as used in your network switch.
EAPidentity	Enter the user identity (maximum 16 characters) associated with your certificate.
Privatekeypassword	Enterthepassword(maximum 16characters)fortheprivatekey.
EnableIEEE802.1X	ChecktheboxtoenabletheIEEE802.1Xprotocol.

AudioSupport

Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure audio settings, see Audio Settings, on page 18.

Note

Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.

Date&Time

The Axis product's date and time settings are configured under System Options > Date & Time.

Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see below).

SystemOptions

To change the date and time settings, select the preferred Time mode under New Server Time:

• Synchronize with computer time sets date and time according to the computer's clock. With this option, date and timearesetonceandwillnotbeupdatedautomatically.
• Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are updated continuously. For information on NTP settings, see NTP Configuration, on page 34.
  If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration, on page 34.
• Set manually allows you to manually set date and time.

If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving timechanges.

The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predefined formats or see File Naming & Date/Time Formats in the online help for information on how to create custom date and time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.

Network

BasicTCP/IPSettings

The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version mustalwaysbeenabled.

IPv4AddressConfiguration

By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.

DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server, which when allows youtoaccesstheAxisproductbyname(hostname).

If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset the product to the factory default settings (see page 40) and then perform the installation again.

To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.

IPv6AddressConfiguration

If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.

To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.

ARP/Ping

The IP address can be set using ARP and Ping. For instructions, see the product's Installation Guide.

ARP/Ping is enabled by default. To disable, uncheck the box under System Options > Network > TCP/IP > Basic.

The ARP/Ping service is automatically disabled two minutes after the product is started, or as soon as an IP address is set. To reset the IP address, the product must be restarted to activate ARP/Ping for an additional two minutes.

Pinging the product is still possible when this service is disabled.

SystemOptions

AXISVideoHostingSystem(AVHS)

AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting

AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.

One-click enabled - Press the product's control button (see Hardware overview, on page 4) to connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.

Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.

AXISInternetDynamicDNSService

AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net

To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.

AdvancedTCP/IPSettings

DNSConfiguration

DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System Options>Network>TCP/IP>Advanced.

Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.

To make manual settings, select Use the following DNS server address and specify the following:

Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.

Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optionalandwillbeusediftheprimaryisunavailable.

NTPConfiguration

NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under SystemOptions>Network>TCP/IP>Advanced.

Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.

To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.

HostNameConfiguration

The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.

Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.

SelectUsethehostnametosetthehostnamemanually.

Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product's IP address changes.

Formoreinformation,seetheonlinehelp ?

SystemOptions

Link-LocalIPv4Address

Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-suppliedIPaddressatthesametime.

This function can be disabled under System Options > Network > TCP/IP > Advanced.

HTTP

The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the defaultsetting, which is 80, any portion in the range 1024–65535 can be used.

HTTPS

The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 443, any portion in the range 1024–65535 can be used.

To enable HTTPS, go to System Options > Security > HTTPS. For more information, see page 31.

NATtraversal(portmapping)forIPv4

A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the "outside", that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).

Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product.

NAT traversal is configured under System Options > Network > TCP/IP > Advanced.

Note

• For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM.
• The router has many different names: "NAT router", "Network router", "Internet Gateway", "Broadband router", "Broadband sharing device" or "Home firewall" but the essential purpose of the device is the same.

Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM. NotethatUPnP ^TM must be enabled in the product (see System Options > Network > UPnP).

Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is found, the defaultrouter is selected.

Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is entered here, a port number is automatically selected when NAT traversal is enabled.

Note

• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to an ually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.

FTP

The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled under System Options > Network > TCP/IP > Advanced.

SystemOptions

Note

This FTP server has nothing to do with the product's ability to transfer images via FTP to other locations and servers.

RTSP

The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.

Note

H.264videostreamswillnotbeavailableiftheRTSPserverisdisabled.

SOCKS

SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be send to a destination outside the local network (for example the Internet).

SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help ?

QoS(QualityofService)

QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.

The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the Axis product can mark the following types of traffic: live video, live audio, event/alarm traffic and management traffic.

Note

LiveaudioDSCPwillbeequaltolivevideoDSCPifH.264overRTSPisused.

SMTP(email)

To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This is done under SystemOptions>Network>SMTP(email).

Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided. A From email address is also required. If the mail server requires authentication, check Use authentication to log in to this server and enter the necessary information.

SNMP

The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the groupofdevicesandmanagementstati onrunningSNMP.Communitynamesareusedtoidentifygroups.

TheAxisproductcanbeconfigured to support SNMP on the System Options > Network > SNMP page.

Dependingonthelevelofsec urityrequired,selecttheversiononSNMPtouse.

SNMPv1/v2provide the lowest level of security. The community name can be specified as a password for read or read/write access to all supported SNMP devices. The default password for the Read community is public and the default password for the Writecommunityiswrite.

Note

If HTTPSisenabled, SNMPv1 and SNMPv2 should be disabled.

Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive them message.

SystemOptions

The followingtrapsareavailable:

• C o l d s t a r t
- Warm start
- Link up
- Authenticationfailed

SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

To use SNMP v3, HTTPS must be enabled, see HTTPS, on page 31. To enable SNMP v3, check the box and provide the initial user password.

Note

The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Resettofactorydefaultsettings,onpage40.

UPnP ^TM

TheAxisproductincludessupportforUPnP ^TM . UP n ^TM isenabledbydefaultandtheproductisautomaticallydetectedbyoperating systemsandclientsthatsupportthisprotocol.

UPnP ^TM can be disabled under System Options > Network > UPnP ^TM .

RTP/H.264

The RTP port range and multicast settings are configured under System Options > Network > RTP.

The RTP port range defines the range of ports from which the video/audio ports are automaticallyselected.Formulticaststreams, onlycertainIPaddressesandportnumbersshouldbeused.

Select Always Multicast Video and/or Always Multicast Audio to start multicast streaming without opening an RTSP session.

Bonjour

The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systemsandclientsthatsupportthisprotocol.

BonjourcanbedisabledunderSystemOp tions>Network>Bonjour.

Storage

NetworkShare

Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common InternetFileSystem) and usethemforstorageofrecordings.

Toaddanetworkshare:

1. GotoSystemOptions>Storage.
2. ClickNetworkShare.
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
4. Enter the name of the share in the Share field.
5. If required, select The share requires login and enter the user name and password.
6. ClickConnect.

SystemOptions

To clear all recordings and data from the Axis product's folder on the designated share, click Clear under Storage Tools.

To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select then number of days or weeks.

To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.

Ports&Devices

I/OPorts

The Axis product provides one input port and one output port for connection of external devices. For information on how to connect external devices, see Connectors, on page 4.

The I/O ports are configured under System Options > Ports & Devices > I/O Ports. The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit.

PortStatus

The list on the System Options > Ports & Devices > Port Status page shows the status of the product's input and output ports.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•thebootprotocol(DHCPorstatic)
- thestaticIPaddress
- thedefaultrouter
- thesubnetmask
- the systematic time
•theIEEE802.1Xsettings
•thefocusposition

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 40.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrading the firmware, on page 41.

Support

SupportOverview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

SeealsoTroubleshooting,onpage41.

SystemOptions

SystemOverview

To get an overview of the Axis product's status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. ManyofthecaptionsarelinkstotheproperSetuppage.

Logs&Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

SystemLog-Providesinformationaboutsystemevents.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product(seebelow).

Server Report – Provides information about the product status in a pop-up window. The Access Log is automatically included intheServerReport.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF-8 format. Select the Include snapshot with default image settings option to include a snapshot of the product's Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contactingsupport.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or whencontactingAxisSupport.

ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when sending emails.

Basic Setup Video & Audio Live View Config PTZ Detectors Applications Events Recordings System Options Security Date & Time Network Storage Ports & Devices Maintenance Support Support Overview System Overview Logs & Reports Information Configuration Advanced About Logs & Reports The log files and reports may prove useful when troubleshooting a problem or when contacting the Axis support web. Note: Depending on your connection, these pages may take a while to load. Logs System Log System log information. Access Log Access log information. Reports View Server Report Important information about the server's status. Download Server Report Include snapshot from Live View Parameter List The unit's parameters and their current settings. Connection List Connection list information. Crash Report Detailed information about the server's internal status. This report may contain sensitive information. It may take several minutes to download this report, please wait for the download to finish. For more information, please read Axis Privacy statement.

Advanced

Scripting

Scriptingallowsexperienceduserstocustomizeandusetheirownscripts.

Caution

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before customizing the scripts. If a script causes problems, reset the product to its factory default settings, see page 40.

Formoreinformation,seewww.axis.com/developer

FileUpload

Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go toSystemOptions>Advanced>FileUpload.

Uploaded files are accessed through http:///local// where is the selected user group (viewer, operator or administrator) for the uploaded file.

PlainConfig

Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from this page.Helpisavailablefromthestandardhelppages.

To open Plain Config, go to System Options > Advanced > Plain Config.

Resettofactorydefaultsettings

Thiswillresetallparameters,includingtheIPaddress,tothefactory defaultsettings:

1. Disconnectpowerfromtheproduct.
2. PressandholdtheControlbuttonandrecon nect power (see Hardware overview, on page 4).
   3.KeeptheControlbuttonpressedfora bout 15 seconds until the Status indicator flashes amber.
3. ReleasetheControlbutton. Th eprocessiscompleteafterabout1minute(whentheStatusindicatorturnsgreen). The product has been reset to the factory default settings. The default IP address is 192.168.0.90
4. Re-assignthelPaddress.

It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.

Troubleshooting

Checkingthefirmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the firmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

Toupgrade, followtheseinstructions:

1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website atwww.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Server Maintenance Maintain Server Restart Restart the Network Camera. Restore Resets all parameters, except the IP parameters, to the original factory settings. Default Resets all parameters to the original factory settings. Upgrade Server Upgrade the with the latest firmware. Specify the firmware to upgrade to: Browse... and click Upgrade Note: Do not disconnect power to the unit during the upgrade. The unit restarts automatically after the upgrade has completed. (1-10 minutes.) Identify Flash LED for 10 seconds [1..60] Basic Setup Video & Audio Live View Config Detectors Applications Events Recordings System Options Security Date & Time Network Storage Ports & Devices Maintenance Support Advanced About

Emergencyrecoveryprocedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product's label.

1. In UNIX/Linux, typethefollowing from the commandline:

Troubleshooting

arp-stemp ping-s408

InWindows, typethefollowing from acommand/DOSprompt:

arp-s
ping-l408-t

1. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
2. Open a browser and type in the product's IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.
3. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.
4. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

ProblemssettingthelPaddress

WhenusingARP/Ping	Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen appliedtotheproduct.EnsurethePinglengthissetto408.SeethelInstallationGuidefor detailedinstructions.
Theproductislocatedona differentsubnet	IfthelPaddressintendedfortheproductandthelPaddresssofthecomputerusedtoaccessthe productarelocatedondifferentsubnets,youwillnotbeabletosethelPaddress.Contactyour networkadministratortoobtainanIPaddress.
ThelPaddressisbeingused byanotherdevice	DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS window,typepingandthelPaddresssoftheproduct:If you receive: Reply from: bytes=32; time=10... thismeansthatthelPaddressmayalreadybeinusebyanotherdeviceonthenetwork. ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.If you receive: Request timed out, this means that the IP address is available for usewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconflict withanotherdeviceonthe samesubnet.	The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may beproblemsaccessingtheproduct.

Theproductcannotbeaccessedfromabrowser

Cannotlogin	WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting to log in. You may need to manually type http or https in the browser's address field.
TheIPaddresshasbeen changedbyDHCP	Ifthepro ductandtheclientareonthesamenetwork,runAXISIPUtilitytolocatetheproduct.Identifytheproductusingitsmodelorserialnumber.MovetheAxisproducttoanisolatednetwork,ortoonewithnoDHCPorBOOTPserver.SettheIP addressagain,usingAXISIPUtilityorARP/Ping(seethelInstallationGuide).OpentheSetuppages anddisabledDHCPintheTCP/IPsettings.Returntheproducttothemainnetwork.Theproduct nowhasafixedIPaddresssthatwillnotchange.
Certificateerrorwhenusing IEEE802.1X	Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe synchronized with an NTP server. See Date & Time, on page 32.

Troubleshooting

Theproductisaccessiblelocallybutnotexternally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal feature which will attempt to automatically configure the router to allow access to the Axis product, see NAT traversal (port mapping) for IPv4, on page 35. The router must support UPnPTM.
Firewallprotection	Check the Internet firewall with your network administrator.
Defaultroutersrequired	Checkifyouneedtoconfiguretheroutersettings.
ProblemswiththeH.264format
NoH.264displayedinthe client	CheckthattherelevantH.264connectionmethodsandcorrectinterfaceareenabledintheAMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
NomulticastH.264 displayedintheclient	CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct are v al id f o r y o ur n e t w or k.Check with your network administrator to see if there is a firewall preventing viewing.
MulticastH.264only accessiblebylocalclients	Checkifyourroutersupportsmulticasting,orifteroutersettingsbetweentheclientandthe product need to be configured. The TTL (Time To Live) value may need to be increased.
PoorrenderingofH.264 images	Colordepthsetincorrectlyonclients.Setto16-bitor32-bitcolor.Iftextoverlaysareblurred,orifthereareotherrenderingproblems,youmayneedtoenable AdvancedVideoRenderingfromvtheVideotabintheAMCControlPanel.Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe downloadedfromthemanufacturer'swebsite.
Colorsaturationisdifferent inH.264andMotionJPEG	Modify the settings for your graphics adapter. Refer to the adapter's documentation for more information.
Lowerframeratethan expected	Reducethenumberofapplicationsrunningontheclientcomputer.Limitthenumberofsimultaneousviewers.Check with the network administrator that there is enough bandwidth available.Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only keyframes.Lowertheimageresolution.
Whydolnotgetmaximum framespersecond?	SeePerformanceconsiderations,onpage48.
Imagedegeneration	Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab tomodifytheGOVlength.

StatusandNetworkindicatorLEDsareflashingredrapidly

Hardwarefailure	ContactyourAxisreseller.
Status indicator LED is flashing red and the product is inaccessible
Afirmwareupgradehas beeninterruptedorthe firmwarehasotherwisebeen damaged	See Emergency recovery procedure, on page 41.

Troubleshooting

Noimagesdisplayedonwebpage

ProblemswithAXISMedia Control(InternetExplorer only)	ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.
Installationofadditional ActiveXcomponent restrictedorprohibited	Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go to Setup > Live View Config and select Java applet under Default viewer.
Videoandimageproblems,general
Imagetoodarkortoolight	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and Setup>Video&Audio>CameraSettings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering theframerateortheuploadperiod.
Slow image update	Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect theperformanceoftheAxisproduct.
Poor performance	Poor performance may be caused by heavy network traffic, multiple users accessing the product, lowperformanceclients,useoffeatusssuchasmotiondetection,eventhandlingoruploaded applications.
Poorqualitysnapshotimages
Screenincorrectly configuredonyourcomputer	Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 colorswillproduceditheringartifactsintheimage.
Overlayimageisnotdisplayed
Incorrectsizeorlocationof overlayimage	The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.
Privacymaskisnotdisplayed
Incorrectsizeorlocationof privacymask	Theprivacymaskmayhavebeenpositionedincorrectlyormaybetoolarge.
Browserfreezes
Firefoxcansometimes freezeonaslowcomputer	Lowertheimageresolution
Problemsuploadingfiles
Limitedspace	Thereisonylimitedspaceavailablefor the upload of your own files. Delete existing files to free upspace.
MotionDetectiontriggersunexpectedly
Changesinluminance	Motiondetectionisbasedonch angesinluminanceintheimage.Thismeansthatifthereare suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity settingtoavoidproblemswithluminance.

Troubleshooting

Noaudio

Incorrectsetup	Checkthesoundcardinthecomputer.Ensurethatmuteisnotselectedandthatthevolume settingsarecorrect.
Noaudioorverypooraudio quality	Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.
Pooraudioquality
CPUoverloaded	Reducethenumberoflistenersandviewers.Decreaseimageresolutionandcompression.
Unsynchronizedaudioand video	Synchronize the product's date and time settings with an NTP server. Go to Setup > System Options>Date&Time.
Distortedaudio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or usehalf-duplexmodeinstead.

TechnicalSpecifications

Function/group	Item	Specifications
Camera	Models	AXISP3301
	Imagesensor	ProgressivescanRGBCMOS1/4"
	Lens	Varifocal2.8-10mm,F1.3,DC-irisHorizontalangleofview:72°-23°Verticalangleofview:41°-14°
	Minimumillumination	1lux,F1.3
	Shuttertime	1/20000sto1/4s
	Cameraangleadjustment	Pan360°,tilt170°,rotation340°
Video	Videocompression	H.264 Baseline Profile (MPEG-4 Part 10/AVC)MotionJPEG
	Resolutions	640x480to160x120
	FramerateH.26430f	psinallresolutions
	FramerateMotionJPEG	30fpsinallresolutions
	Videostreaming	Multi-streamH.264andMotionJPEG:3simultaneous,individuallyconfiguredstreamsin max. resolution at 30 fps; more streams in either compression if identical or limitedinframerate/resolution
	Imagesettings	Compression, color, brightness, sharpness, contrast, white balance, exposure control,exposure zones, backlight compensation, fine tuning of behavior at low light, widedynamicrange-dynamiccontrastRotation:0°,90°,180°,270°,includingCorridorFormatTMMirroringofimages,textandimageoverlay,privacymask
Audio	AudiostreamingTwo-way
	Audiocompression	A A C L C 8 k Hz 3 2 k bit / s,1 6 kHz 6 4 k bit / sG.711PCM8kHz64kbit/sG.726ADPCM8kHz32kbit/sor24kbit/sConfigurablebitrate
	Audioinput/output	Built-inmicrophone,externalmicrophoneinputorlineinput,lineleveloutput
Network	Security	Password protection, IP address filtering, HTTPS encryption*, IEEE 802.1X network accesscontrol*,digestauthentication,useraccesslog*This product includes software developed by the Open SSL Project for use in the OpenSSLToolkit(www.openssl.org)
	Supportedprotocols	IPv4/v6,HTTP,HTTPS*,SSL/TLS*,QoSLayer3DiffServ,FTP,SMTP,Bonjour,UPnP,SNMPv1/v2c/v3(MIB-II),DNS,DynDNS,NTP,RTSP,RTP,TCP,UDP,IGMP,RTCP,ICMP,DHCP,ARP,SOCKS*This product includes software developed by the Open SSL Project for use in the OpenSSLToolkit(www.openssl.org)

TechnicalSpecifications

Function/group	Item	Specifications
System Integration	Application Programming Interface	Open API for software integration, including ONVIF, specification available at www.onvif.org,aswellasVAPIX®andAXISCameraApplicationPlatformfromAxis Communications,specificationsavailableatwww.axis.comSupport for AXIS Video Hosting System (AVHS) with One-Click Camera Connection EventtriggerdatainvideostreamEmbeddedLinuxoperatingsystem
	Intelligent video	Video motion detection, active tampering alarm, audio detectionSupportforAXISCameraApplicationPlatformenablinginstallationofadditional applications
	TriggersIntelligentvideo	deo,externalinput,onboot
	ActionsFileuploadvia	FTP,HTTPandemailNotificationviaemail,HTTPandTCPVideoandaudiorecordingtoedgestorageExternaloutputactivationPlayaudioclipPre-andpostalarmvideobuffering
	Videoaccessfrom webbrowser	CameraliveviewVideorecordingtofile(ASF)CustomizableHTMLpagesWindows7,WindowsVista,WindowsXP,WindowsServer2008,WindowsServer2003 DirectX9corhigherForotheroperatingsystemsandbrowsers,seewww.axis.com/techsup
	InstallationaidsPixelcounter
	Managementand maintenance	AXIS Camera Management tool on CD and web-based configurationConfigurationofbackupandrestoreFirmware upgrades over HTTP or FTP, firmware available on www.axis.com
General	Casing	PolycarbonatetransparentcoverMetalinnercameramodulewithencapsulatedelectronicsTamper-resistantplasticcasing
	Processor, memory	ARTPEC-3,128MBRAM,128MBFlash
	Power	4.9-5.1vDCmax.4.7WPoweroverEthernetIEEE802.3.afClass2(max.4.7W)
	Connectors	RJ-4510BASE-T/100BASE-TXPoE,DCjack3.5mmjackformicin(max80mVpp)orlinemonoinput(max6.4Vpp)3.5mmjackforlinemonooout(max2.0Vpp)toactivespeakerTerminalblockfor1alarminputand1output
	Edgestorage	Support for recording to network share (Network Attached Storage or file server)
	Operating conditions	Temperature:0°Cto50°C(32°Fto122°F)Humidity20-80%RH(non-condensing)
	Approvals	EN55022ClassB,EN61000-3-2,EN61000-3-3,EN55024FCCPart15SubpartBClassBICES-003ClassBVCCIClassBC-tickAS/NZSCISPR22EN60950-1(IEC60950-1)Powersupply:EN60950-1,UL,CSA

TechnicalSpecifications

Function/group	Item	Specifications
	Dimensions (HxWxD)	94mmx144mmx132mm(3.7"x5.7"x5.2")
	Weight	0.4kg(0.9lb.)
	Included accessories	Mountingandconnectorkits,clearandsmokeddomecover,InstallationGuide,CDwith User Manual, recording software, installation and management tools, Windows decoder 1-userlicense,smokedtransparentcover
	Video management software(not included)	AXISCamera Station - Videomanagementsoftwareforviewin camerasSeewww.axis.com/products/video/software/formoresoftwareapplicationsviapartners
	Optional accessories	AXIST8412InstallationDisplayAXISPoEMidspansAXISP8221NetworkI/OAudioModuleAXISCameraManagementAXISPendantkit,mountingbracket

g and recc

Performanceconsiderations

When settings up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the CPUreachesitsmaximum,thiswillalsoaffecttheframerate.

The following factors are among them most important to consider:

• High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.
• AccessbylargenumbersofMotionJPEGand/orunicastH.264clients.Bandwidthaffected.
• Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.
• AccessingMotionJPEGandH.264videostreamssimultaneously.Framerateandbandwidthaffected.
• Heavyusageofeventsettingsaffecttheproduct'sCPUload.Framerateaffected.
• Heavynetworkutilizationduetopoorinfrastructure.Bandwidthaffected.
  • Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.