PIV375N17E - Cooker BOSCH - Free user manual and instructions
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USER MANUAL PIV375N17E BOSCH
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Close-up of a black electrical stove burner with three circular ovals and a digital display showing brand name 'BOSCH' (no text or symbols on the main body)PIV3..N...
Hob

BOSCH
[en] Instruction manual
PIV3..N...

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40x20Safety precautions ....3
Elements that may damage the appliance ....4
Protecting the environment....5
Environmentally-friendly disposal....5
Energy-saving advice ....5
Induction cooking ....5
Advantages of induction cooking ....5
Cookware 5
Getting to know your appliance ....6
The control panel 6
The hotplates ....6
Residual heat indicator 6
Programming the hob 7
Turning the hob on and off 7
Setting the hotplate ....7
Cooking guidelines table....7
Flexible zone....9
Advice on using cookware....9
Warnings....9
Consisting of two independent zones....9
As one hotplate 9
Powerboost function....10
Restrictions when using 10
How to activate.... 10
How to deactivate 10
Time program function 10
Turning off a hotplate automatically 10
Automatic time limitation....10
Basic settings ....11
Accessing the basic settings.... 11
Care and cleaning 12
Hob 12
Hob frame 12
Fixing malfunctions ....12
Normal noise while the appliance is working.... 13
After-sales service ....13
Tested dishes....14
Additional information on products, accessories, replacement parts and services can be found at www.bosch-home.com and in the online shop www.bosch-eshop.com

Safety precautions
Please read this manual carefully. Please keep the instruction and installation manual as well as the appliance certificate in a safe place for later use or for subsequent owners.
Check the appliance after removing it from the packaging. If it has suffered any damage in transport, do not connect the appliance, contact the Technical Assistance Service and provide written notification of the damage caused, otherwise you will lose your right to any type of compensation.
This appliance must be installed according to the installation instructions included.
This appliance is intended for domestic use only. The appliance must only be used for the preparation of food and drink. The appliance must be supervised during operation. Only use this appliance indoors.
Do not use covers. These can cause accidents, due to overheating, catching fire or materials shattering, for example.
Do not use inappropriate child safety shields or hob guards. These can cause accidents.
This appliance is not intended for operation with an external clock timer or a remote control.
This appliance may be used by children over the age of 8 years old and by persons with reduced physical, sensory or mental capabilities or by persons with a lack of experience or knowledge if they are supervised or are instructed by a person responsible for their safety how to use the appliance safely and have understood the associated hazards.
Children must not play with, on, or around the appliance. Children must not clean the appliance or carry out general maintenance unless they are at least 8 years old and are being supervised.
Keep children below the age of 8 years old at a safe distance from the appliance and power cable.
We advise that you exercise caution using or standing near an induction hob while it is in operation, if you wear a pacemaker or a similar medical device. Consult your doctor or the device manufacturer concerning its conformity or any possible incompatibilities,
Risk of fire!
- Hot oil and fat can ignite very quickly. Never leave hot fat or oil unattended. Never use water to put out burning oil or fat. Switch off the hotplate. Extinguish flames carefully using a lid, fire blanket or something similar.
■ The hotplates become very hot. Never place combustible items on the hob. Never place objects on the hob.
■ The appliance gets hot. Do not keep combustible objects or aerosol cans in drawers directly underneath the hob. - The hob switches off automatically and can no longer be operated. It may switch on unintentionally at a later point. Switch off the circuit breaker in the fuse box. Contact the after-sales service.
Risk of burns!
■ The hotplates and surrounding area (particularly the hob surround, if fitted) become very hot. Never touch the hot surfaces. Keep children at a safe distance.
- The hotplate heats up but the display does not work. Switch off the circuit breaker in the fuse box. Contact the after-sales service.
■ Metal objects on the hob quickly become very hot. Never place metal objects (such as knives, forks, spoons and lids) on the hob.
■ After each use, always turn off the hob at the main switch. Do not wait until the hob turns off automatically after the pan is removed.
Risk of electric shock!
- Incorrect repairs are dangerous. Repairs may only be carried out and damaged power cables replaced by one of our trained after-sales technicians. If the appliance is defective, unplug the appliance from the mains or switch off the circuit breaker in the fuse box. Contact the after-sales service.
- Do not use any high-pressure cleaners or steam cleaners, which can result in an electric shock.
- A defective appliance may cause electric shock. Never switch on a defective appliance. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box. Contact the after-sales service.
- Cracks or fractures in the glass ceramic may cause electric shocks. Switch off the circuit breaker in the fuse box. Contact the after-sales service.
Malfunction risk!
The hob is equipped with a fan in the lower section. If there is a drawer under the hob it should not be used to store small objects or paper, since they could damage the fan or interfere with the cooling if they are sucked into it.
There should be a minimum of 2 cm between the contents of the drawer and fan intake.
Risk of injury!
- When cooking in a bain marie, the hob and cooking container could shatter due to overheating. The cooking container in the bain marie must not directly touch the bottom of the water-filled pot. Only use heat-resistant cookware.
■Saucepans may suddenly jump due to liquid between the pan base and the hotplate. Always keep the hotplate and saucepan bases dry.
Elements that may damage the appliance
Caution!
■ Rough pan bases may scratch the hob.
- Avoid leaving empty pots and pans on the hotplate. Doing so may cause damage.
- Do not place hot pans on the control panel, the indicator area, or the hob frame. Doing so may cause damage.
- Hard or pointed objects dropped on the hob may damage it.
- Aluminium foil and plastic containers will melt if placed on the hotplate while it is hot. The use of laminated sheeting is not recommended on the hob.
Overview
The following table presents the most common damage caused:
Damage Cause Measure
| Stains Food spillage Immediately remove spilt food using a glass scraper. | |
| Unsuitable cleaning products Only use cleaning products specifically designed for glass-ceramic hobs. | |
| Scratches Salt, sugar and sand Do not use the hob as a tray or working surface. | |
| Pans with rough bottoms may scratch Check pans.the glass ceramic | |
| Fading Unsuitable cleaning products Only use cleaning products specifically produced for glass-ceramic hobs. | |
| Contact with pans Lift pots and pans before moving them around. | |
| Chips Sugar, substances with a high sugar content | Immediately remove spilt food using a glass scraper. |
Protecting the environment
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.

This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment - WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.
Energy-saving advice
■ Always use the correct lid for each pan. Cooking without a lid uses a lot more energy. Use a glass lid to provide visibility and avoid having to lift the lid.
■ Use pans with flat bases. Bases that are not flat use a lot more energy.
The diameter of the pan base must match the size of the hotplate. Please note: pan manufacturers usually provide the diameter for the top of the pan, which is usually larger than the diameter of the pan base.
■ Use a small pan for small amounts of food. A large pan which is not full uses a lot of energy.
■ Use little water when cooking. This saves energy and preserves all the vitamins and minerals in vegetables.
- Select the lowest power level to maintain cooking. If the power level is too high, energy is wasted.
Induction cooking
Advantages of induction cooking
Induction cooking represents a radical change from the traditional method of heating; the heat is generated directly in the pan. It therefore offers a number of advantages:
■ Time savings for cooking and frying; since the pan is heated directly.
■ Energy is saved.
■ Care and cleaning are simpler. Foods that have spilt do not burn as quickly.
■ Heat and safety control; the hob supplies or cuts off power as soon as the control knob is turned on. The induction hotplate stops supplying heat if the pan is removed without having previously switched it off.
Cookware
Only ferromagnetic pans are suitable for induction cooking; these may be made from:
■ enamelled steel
■ cast iron
■ special stainless steel induction pans.
To determine whether a pan is suitable, check to see if a magnet will stick to its base.
There are other types of cookware for induction whose base is not entirely ferromagnetic.

When using large cookware on a smaller ferromagnetic area, only the ferromagnetic zone heats up, so heat might not be uniformly distributed.

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Illustration of two open wokshells with handles and a perforated lid (no text or symbols)Pans with aluminium areas inserted in the base reduce the ferromagnetic area, so less heat may be supplied and the pan may be difficult to detect or not be detected at all.

For good cooking results, the diameter of the cookware's ferromagnetic area should match the size of the hotplate. If cookware is not detected on a hotplate, try it on the next smaller hotplate down.
Unsuitable pans
Never use diffuser hobs or pans made from:
■ common thin steel
■ glass
earthenware
copper
aluminium
Characteristics of the pan base
The characteristics of the pan base may affect the uniformity of the cooking results. Pans made from materials which help diffuse heat, such as stainless steel sandwich pans, distribute heat uniformly, saving time and energy.
Absence of pan or unsuitable size
If no pan is placed on the selected hotplate, or if it is made of unsuitable material or is not the correct size, the power level displayed on the hotplate indicator will flash. Place a suitable pan on the hotplate to stop the flashing. If this takes more than 90 seconds, the hotplate will switch off automatically.
Empty pans or those with a thin base
Do not heat empty pans, nor use pans with a thin base. The hob is equipped with an internal safety system. However, an empty pan may heat up so quickly that the "automatic switch off" function may not have time to react and the pan may reach very high temperatures. The base of the pan could melt and damage the glass on the hob. In this case, do not touch the pan and switch the hotplate off. If it fails to work after it has cooled down, please contact the Technical Assistance Service.
Pan detection
Each hotplate has a minimum limit for detecting pans, which varies depending on the material of the pan being used. You should therefore use the hotplate that is most suitable for the diameter of your pan.
Getting to know your appliance
On page 2, you will find information on the dimensions and power of the hotplates.
The control panel

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8. = 8.8. min : = = 8. 0 1 2 3 4 5 6 7 8 9 flex -boost -Control panels
| 1 | Main switch |
| Selecting the hotplate | |
| 1 2 3...9 Programming zone | |
| boost^ | Powerboost Function |
| flex | Flexible zone |
| Timer programming | |
Indicators
| 0 | Functionality |
| 00 | Time program function |
| H/h | Residual heat |
| 5 | Automatic shut-off |
Control panels
Pressing a symbol activates its corresponding function.
Note: Always keep the control surfaces dry. Moisture can affect proper working.
The hotplates
Hotplate Activating and deactivating
| ☐ Single hotplate Use a suitably sized pan |
| ☐ Flexible zone See "flexible zone" section |
| Only use pans suitable for induction cooking; see the "Appropriate cookware" section. |
Residual heat indicator
The hob has a residual heat indicator for each hotplate to show those which are still hot. Avoid touching them when this indicator is lit.
Although the hob is switched off, the indicator H or H will remain on for as long as the hotplate is hot.
If the pan is removed before the hotplate is turned off, the indicator h or H and the selected power level will appear alternately.
Programming the hob
This section will show you how to program the hotplates. The table contains power levels and cooking times for several dishes.
Turning the hob on and off
The hob is turned on and off using the main switch.
To switch on: press the ⑪ symbol. The main switch indicator and the hotplate indicators light up. The hob is ready for use.
To switch off: press the Ⓐ symbol. The main switch indicator and the hotplate indicators turn off. The hob is switched off. The residual heat indicator will remain lit until the hotplates have cooled down sufficiently.
Note: The hob turns off automatically when all of the hotplates are off for more than 15 seconds.
Setting the hotplate
Select the power level required with the 1 to 9 symbols.
Power level 1 = minimum power
Power level 9 = maximum power
Selecting the power level
The hob must be switched on.
- Press the ≡ symbol for the corresponding hotplate.
The indicator 0 will come on.
- Then press the required power level symbol.

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1. 2. 0 - - - - 0 1 2 3
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2 0 1 2 3The power level has been set.
Changing the power level
Select the hotplate and set the desired power level in the programming zone.
Switch off the hotplate
Select the hotplate and then press the power level symbol 0.
Note: If no pan has been placed on the induction hotplate, the selected power level flashes. After a certain time, the hotplate switches off.
Cooking guidelines table
The table below contains some examples.
Cooking times depend on the power level, type, weight and quality of the food. As such they are approximate.
When heating purées, creams and thick sauces, stir occasionally.
Use power level 9 to begin cooking.
| Power level Cooking time | |
| Melting | |
| Chocolate, chocolate coating 1-2 - Butter, honey, gelatin 1-2 - | |
| Heating and keeping warm | |
| Stew (e.g., lentils) 1-2 - Milk** 1-2 - Sausages heated in water** 3-4 - | |
| Defrosting and heating | |
| Frozen spinach 3-4 15-25 min. Frozen goulash 3-4 30-40 min. | |
| Slow cooking, simmering | |
| Potato dumplings* 4-5 20-30 min. Fish* 4-5 10-15 min. | |
| White sauces (e.g., bechamel) | 1-2 3-6 min. |
| Whipped sauces (e.g., Bearnaise, Hollandaise) | 3-4 8-12 min. |
| * Uncovered cooking ** Uncovered *** Turn frequently | |
| Power level | Cooking time | |
| Boiling, steaming, sautéing | ||
| Rice (with a double amount of water) 2-3 15-30 min. | ||
| Rice pudding 2-3 30-40 min. | ||
| Unpeeled potatoes 4-5 25-30 min. | ||
| Peeled potatoes with salt 4-5 15-25 min. | ||
| Pasta 6-7* 6-10 min. | ||
| Soups 3-4 15-60 min. | ||
| Vegetables 3-4 10-20 min. | ||
| Greens, frozen foods 3-4 7-20 min. | ||
| Cooked in a pressure cooker 4-5 - | ||
| Stewing | ||
| Meat roll 4-5 50-60 min. | ||
| Stew 4-5 60-100 min. | ||
| Goulash 3-4 50-60 min. | ||
| Bake / Fry with a little oil** | ||
| Steaks, plain or breaded 6-7 6-10 min. | ||
| Frozen steaks | 6-7 8-12 min. | |
| Chops, plain or breaded*** | 6-7 8-12 min. | |
| Beefsteak (3 cm thick) | 7-8 8-12 min. | |
| Chicken breast (2 cm thick)*** | 5-6 10-20 min. | |
| Frozen chicken breast*** | 5-6 10-30 min. | |
| Hamburgers, meatballs (3 cm thick)*** | 4-5 30-40 min. | |
| Plain fish and fish fillet | 5-6 8-20 min. | |
| Breaded fish and fish fillet | 6-7 8-20 min. | |
| Frozen breaded fish (e.g., fish fingers) | 6-7 8-12 min. | |
| Prawns and shrimps | 7-8 4-10 min. | |
| Frozen meals (e.g., stir-fries) | 6-7 6-10 min. | |
| Pancakes | 6-7 fry individually | |
| Omelette | 4-5 fry individually | |
| Fried eggs | 5-6 3-6 min. | |
| Frying** (150-200 g per serving with 1-2 l. of oil) | ||
| Frozen foods (e.g., French fries, chicken nuggets) | 8-9 | fry one portion at a time |
| Frozen croquettes | 7-8 | |
| Meat (e.g., chicken pieces) | 6-7 | |
| Fish, in breadcrumbs or batter | 6-7 | |
| Greens, mushrooms, in breadcrumbs or batter (e.g., baby mushrooms) | 6-7 | |
| Confectionery products (e.g., fritters, fruit in batter) | 4-5 | |
* Uncovered cooking
** Uncovered
*** Turn frequently
Flexible zone
This may be used as a single zone or two individual zones depending on the cooking needs in each situation.
It consists of 4 independently-controlled inductors. When the flexible zone is working, only the zone covered by the cookware is activated.
Advice on using cookware
To ensure that the cookware is detected and heat is distributed evenly, correctly centre the cookware:
As one hotplate

Diameter less than or equal to 13 cm
Place the cookware on one of the four positions shown in the image.

Diameter greater than 13 cm
Place the cookware on one of the three positions shown in the image.

If the cookware takes up more than one hot-plate, place it at the top or bottom edge of the flexible zone.
As two independent hotplates

The front and back hotplates, each with two inductors, can be used independently by selecting the necessary power for each one. In this case, it is recommended to only use one pan on each hotplate.
Warnings
When using cookware of a different size or made of a different material, noise and vibrations that do not affect the correct working of the zone may occur.

To obtain maximum power with the Powerboost Function, place the cookware in the centre of the flexible zone when used as a single hot-plate.

On hobs with more than one flexible zone, it is not recommended to use several zones at the same time for a single pan.
Consisting of two independent zones
The flexible zone can be used normally as two independent hotplates.
How to activate
See "adjusting the hotplate" section.
As one hotplate
To use the entire hotplate with all individual zones.
How to activate
The hob must be switched on.
- Press the ^flex symbol. The hotplate indicators and the indicator next to the ^flex symbol light up. The flexible zone has been activated
- Set the power level. The power level lights up on the indicators for the two hotplates. The flexible zone is switched on.
Changing the power level
Change the desired power level in the programming zone.
Adding more cookware
Press the symbol _flex so that the cookware is detected. The previously selected power level is maintained.
Note: If the pan on the hotplate that is switched on is moved or removed, the hob will perform an automatic search and the previously selected power level will be maintained.
To deactivate
Set it to ☐ in the programming zone.
Return to using as two hotplates
Select one of the two hotplates. The power level is set to 0.
Note: When a hob is switched off and later switched on again, the flexible zone will again be used as two hotplates.
Powerboost function
The Powerboost function can be used to heat large amounts of water more quickly than the power level 9.
Restrictions when using
As two independent hotplates: (model 1) if you want to activate this function for hotplate 1, hotplate 2 must be turned off, and vice versa. If not turned off, the letter 6 and power level 9 will flash alternately on the hotplate display and the power level 9 will be reset without activating the function.
As one single hotplate: (model 2) the Powerboost function can be activated on the entire hotplate. In this case, place the pan at the centre of the flexible zone as shown in the Flexible zone section.

Model 1

Model 2
Time program function
This function allows you to turn off a hotplate automatically.
Turning off a hotplate automatically
Enter the cooking time for the hotplate. The hotplate turns off automatically once the time has elapsed.
How to program
- Select the desired hotplate and power level.
- Press the ⏻ symbol. The indicators min and ⏻ light up and 00 lights up on the time program function indicators.
- In the next 10 seconds, program the required time using symbols 1 to 9.

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2. 3. 0.0 min 100 3 4 5 6 8 9 -boost☆-
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2.5 min · 1 3 4 5 6 7 8 9 boost A~The indicator 🕒 turns off. The cooking time starts to count down.
Automatic time limitation
If the hotplate remains in use for a long time and no changes are made in the settings, the automatic time limitation function is triggered.
The hotplate stops heating. The F, B symbol and the residual heat indicator h/H flash alternately in the display.
How to activate
- Select power level 9.
- Press the boost symbol.
The b indicator lights up.
The function will have been activated.
How to deactivate
Select a power level other than 9. The indicator ⚙ will no longer be displayed.
The Powerboost function will have been deactivated.
Note: In certain circumstances, the Powerboost function may turn off automatically in order to protect the electronic components inside the hob.
Note: The same cooking time can be automatically programmed for the all the hotplates. The programmed time passes independently for each of the hotplates.
The Basic settings chapter provides information on automatically programming the cooking time.
Changing or cancelling the time
Press the 🔒 symbol. The 🔒 indicator lights up.
Change the cooking time using symbols 1 to 9 or press 0 to cancel the time.
Once the time has elapsed
The hotplate switches off once this time has elapsed. A beep is heard and 0 appears on the hotplate and the time programming function display shows 00 for 10 seconds.
When the ⏻ symbol is pressed, the displays turn off and the beep goes off.
Notes
If a cooking time has been programmed, the display always shows the time for this function. To view the remaining cooking time for a hotplate, select the corresponding hotplate.
If a time has been programmed for several hotplates, the time of the selected hotplate is always shown.
■ Cooking times can be programmed for up to 99 minutes.
The indicator goes out when any symbol is pressed. The hotplate can now be reset.
When the automatic time function is used, it is governed by the selected power level (from 1 to 10 hours).
Basic settings
The device has several basic settings. These settings may be adapted to the user's individual needs.
| Indicator Function | |
| c2 | Audible signals0 Confirmation and error signals deactivated.1 Only confirmation signal deactivated.2 All signals activated.* |
| c5 | Automatic programming of cooking time0 Turned off.*1-99 Automatic shut-off time. |
| c6 | Duration of the time program function warning signal1 10 seconds*.2 30 seconds.3 1 minute. |
| c7 | Power-Management function0 = Deactivated.*1 = 1,000 W. minimum power.1. = 1,500 W.2 = 2,000 W.etc.9 or 9. = maximum power of the hob. |
| c9 | Hotplate time selection0 Unlimited: the last hotplate programmed remains selected.*1 Limited: The hotplate will only remain selected for 10 seconds. |
| c0 | Return to default settings0 Personal settings.*1 Return to factory settings. |
*Factory settings
Accessing the basic settings
The hob should be turned off.
- Switch on the hob using the main switch.
- Within the next 10 seconds, press the ⏻ symbol for 4 seconds.

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2 5 c/3 0 1 2 3 4 5 6 7 8 9c and 2 are displayed alternately on the right of the screen and 2 is shown on the left as the default setting.
-
Press the ⏻ symbol until the indicator for the required function is displayed.
-
Then select the required setting using the 0 to 9 symbols.

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0 1 2 3 4 5 6 7 8 9- Press the ⏻ symbol for more than 4 seconds. The settings will have been correctly saved.
Leaving the basic settings
Turn off the hob with the main switch.
Care and cleaning
The advice and warnings contained in this section aim to guide you in cleaning and maintaining the hob, so that it is kept in the best possible condition
Hob
Cleaning
Clean the hob after each use. This prevents food remains left on the surface from burning. Wait until the hob is cool enough before attempting to clean it.
Only use cleaning products specifically designed for hobs. Follow the instructions provided on the packaging.
Do not use:
■ Undiluted washing-up liquid
■ Dishwasher detergent
■ Abrasive products
■ Corrosive products such as oven sprays or stain removers
■ Sponges that may scratch
■ High-pressure or steam cleaners
The best way to remove stubborn stains is to use a glass scraper. Follow the manufacturer's instructions.
Suitable glass scrapers can be obtained through the Technical Assistance Service or from our online shop.
Hob frame
In order to avoid damage to the hob frame, follow the indications below:
■ Use only slightly soapy hot water
■ Do not use sharp or abrasive products
■ Do not use a glass scraper
Fixing malfunctions
Malfunctions are usually due to small details. Before calling the Technical Assistance Service, you should consider the following advice and warnings.
Indicator Malfunction Solution
| none The electric power supply has been cut off. Use other electrical appliances to check whether there has been a power cut.The appliance has not been correctly connected following the connection diagram. Electronic system malfunction. If in the above checks, the malfunction is not resolved, contact the Technical Assistance Service. | ||
| E flashes | The control panel is damp or an object is resting on it. | Dry the control panel area or remove the object. |
| Er + number /d + number /E + number | Electronic system malfunction. Unplug the hob from the mains. Wait about 30 seconds before plugging it in again. * | |
| FO / F9 | There is an internal error in the working. Unplug the hob from the mains. Wait about 30 seconds before plugging it in again. * | |
| F2 / F5 | The electronic system has overheated and the corresponding hotplate has been switched off. | Wait until the electronic system has cooled down completely. Then push any symbol on the hob.* |
| F4 | The electronic system has overheated and all hotplates have been switched off. | |
| U1 | Supply voltage outside normal operating limits. | Please contact your electricity board. |
| U2 / U3 | The hotplate has overheated and has switched off in order to protect its cooking surface. | Wait until the electronic system has cooled down sufficiently before switching it back on. |
* If the warning persists call the Technical Assistance Service.
Do not rest hot pans on the control panel.
Normal noise while the appliance is working
Induction heating technology is based on the creation of electromagnetic fields that generate heat directly at the base of the pan. Depending on how the pan has been manufactured, certain noises or vibrations may be produced such as those described below:
A deep humming sound as in a transformer
This noise is produced when cooking with a high power level. It is caused by the amount of energy transferred from the hob to the pan. The noise disappears or becomes faint when the power level is lowered.
A low whistling sound
This noise is produced when the pan is empty. The noise disappears when water or food is added to the pan.
A crackling sound
This noise occurs in pans which are made from different materials superimposed on one another. It is caused by the vibrations that occur in the adjoining surfaces of the different superimposed materials. The noise comes from the pan. The amount of food and cooking method can vary noise intensity.
A high-pitched whistling sound
This noise is produced mainly in pans made from different materials superimposed on one another, and it occurs when such pans are heated at maximum power on two hotplates at the same time. The whistling disappears or becomes fainter as soon as the power level is lowered.
Noise from the fan
For proper use of the electronic system, the temperature of the hob must be controlled. To do this, the hob has a fan which turns on when a high temperature is detected. The fan may also work by inertia after the hob has been switched off, if the temperature detected is still too high.
The noises described are normal, they are part of induction heating technology and not a sign of malfunction.
After-sales service
Our after-sales service is there for you if your appliance should need to be repaired. We are committed to find the best solution also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD number (production number) of your appliance when contacting the after-sales service. The rating plate bearing these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed customer service list.
To book an engineer visit and product advice
GB 0844 8928979
Calls from a BT landline will be charged at up to 3 pence per minute. A call set-up fee of up to 6 pence may apply.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per minute.
Rely on the professionalism of the manufacturer. You can therefore be sure that the repair is carried out by trained service technicians who carry original spare parts for your appliances.
Tested dishes
This table has been prepared for assessment institutions to provide controls for our appliances.
The data in the table refers to our Schulte-Ufer cookware accessories (4 piece cookware set for the HEZ 390042 induction hob) with the following measurements:
■ Saucepan ∅ 16 cm, 1.2 l for hotplates of ∅ 14.5 cm
■ Pot ∅ 16 cm, 1.7 l for hotplates of ∅ 14.5 cm
■ Pot ∅ 22 cm, 4.2 l for hotplates of ∅ 18 cm
■ Frying pan ∅ 24 cm, for hotplates of ∅ 18 cm
Preheating Cooking
Tested dishes Hotplate Power level Time (Min:S) Cover Power level Cover
Melting chocolate
| Cookware: saucepan | |
| Chocolate coating (e.g. Dr. Oetker brand, dark 55%, 150 g.) | 14.5 cm --- 1 - 1. No |
Heating lentil stew and keeping it heated
| Cookware: Pot |
| Initial temperature 20 °C |
Lentil stew*
| Amount 450 g. | 14.5 cm 9 | 1:30 without stir-ring | Yes | 1. | Yes | |
| Amount: 800 g. | 18 cm | 9 | 2:30 without stir-ring | Yes | 1. | Yes |
| Canned lentil stew, e.g. Erasco lentils with chorizo | ||||||
| Amount 500 g. | 14.5 cm 9 | 1:30 stir after approx. 1:00 | Yes | 1. | Yes | |
| Amount 1 kg. | 18 cm | 9 | 2:30 stir after approx. 1:00 | Yes | 1. | Yes |
Making bechamel sauce
| Cookware: SaucepanMilk temperature: 7 °CIngredients: 40 g of butter, 40 g of flour, 0.5 l of milk (3.5% fat) and a pinch of salt | ∅ 14.5 cm | ||||
| 1. Melt butter, mix in flour and salt and heat everything together | 1 | approx. 3:00 | No | ||
| 2. Add milk and bring the sauce to a boil, stirring continuously | 7 | approx. 5:20 | No | ||
| 3. Keep the bechamel sauce at a boil for two more minutes, stirring continuously | 1 No |
Cooking rice pudding
| Cookware: PotMilk temperature: 7 °CHeat milk until it begins to bubble. Change the recommended heating level and add rice, sugar and salt to the milk | ||||||
| Ingredients: 190 g. of short-grain rice, 23 g. of sugar, 750 ml. of milk (3.5% fat) and a pinch of salt | ∅ 14.5 cm | 8. | approx. 6:30 | No | 2 stir after approx. 10:00 | Yes |
| Ingredients: 250 g. of short-grain rice, 30 g. of sugar, 1 l. of milk (3.5% fat) and a pinch of salt | ∅ 18 cm | |||||
Cooking rice*
| Cookware: PotWater temperature 20 °C | ||||||
| Ingredients: 125 g of short-grain rice, 300 g of water and a pinch of salt | ∅ 14.5 cm | 9 | approx. 2:30 | Yes | 2 | Yes |
| Ingredients: 250 g of short-grain rice, 600 g of water and a pinch of salt | ∅ 18 cm | 9 | approx. 2:30 | Yes | 2. | Yes |
*Recipe according to DIN 44550
***Recipe according to DIN EN 60350-2
| Tested dishes Hotplate Power level Time (Min:S) Cover Power level Cover | Preheating Cooking | ||
| Pan-frying pork sirloin | |||
| Cookware: Frying panSirloin initial temperature: 7 °C2 pieces of sirloin (total weight approx. 200 g,1 cm thick) | ∅ 18 cm 9 1:30 No 7 No | ||
| Frying crêpes** | |||
| Cookware: Frying pan55 ml of crêpe batter | ∅ 18 cm 9 1:30 No 7 No | ||
| Frying frozen potato chips | |||
| Cookware: PotIngredients: 1.8 kg of sunflower oil, for cooking:200 g of frozen potato chips (e.g. McCain123 Frites Original) | ∅ 18 cm 9 | Until the tempera-ture of the oilreaches 180 °C | No 9 No |
*Recipe according to DIN 44550
***Recipe according to DIN EN 60350-2