ZBook 17 F0V51ET - Laptop HP - Free user manual and instructions

USER MANUAL ZBook 17 F0V51ET HP

HP ZBook 17 Mobile Workstation

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2013 Hewlett-Packard Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Centrino, and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2013

Document Part number: 723271-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. Your computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Table of contents

1 Product description .... 1

2 External component identification 8

Top 8

TouchPad 8

Lights 9

Buttons and speakers 10

Keys 12

Front 14

Right 15

Left 16

Rear 17

Display 18

Bottom 19

Service tag and PCID label 21

Service tag 21

PCID label 22

Windows 8 models 23

Non Windows 8 models ...... 23

3 Illustrated parts catalog 24

Computer major components 24

Display components 28

Plastics Kit 30

Cable Kit 31

Bracket Kit 32

Mass storage devices 33

Miscellaneous parts 35

Sequential part number listing 36

4 Removal and replacement procedures preliminary requirements 41

Tools required 41

Service considerations 41

Plastic parts 41

Cables and and pointing stick connectors 41

Drive handling 42

Grounding guidelines 42

Electrostatic discharge damage 42

Packaging and transporting guidelines 43

Workstation guidelines 44

Equipment guidelines 44

5 Removal and replacement procedures for Customer Self-Repair parts 46

Component replacement procedures 46

Battery 46

SIM 47

Service door 48

Hard drives, primary and secondary 49

Solid-state drive (SSD) - mSATA 51

WLAN module 52

WWAN module 54

RTC battery 55

Optical drive 57

Upgrade bay hard drive 59

Expansion memory module 62

Keyboard 63

Primary memory module 65

6 Removal and replacement procedures for Authorized Service Provider parts .... 67

Component replacement procedures 67

Display bezel 67

Webcam module 69

Display panel 70

Top cover 72

Speaker assembly 75

Multifunction board 77

Touchpad 79

Fingerprint reader 80

Power button board 82

Display assembly 84

ExpressCard assembly 91

Smart Card reader 92

Audio/USB board 93

Processor heat sink 95

Processor 98

Graphics board fan/heat sink assembly 100

Graphics board 103

Power connector cable 105

System board 106

7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ...... 110

Using Computer Setup 110

Starting Computer Setup 110

Navigating and selecting in Computer Setup 111

Restoring default settings in Computer Setup 111

Updating the BIOS 112

Determining the BIOS version 112

Downloading a BIOS update 113

Using MultiBoot 114

About the boot device order 114

Choosing MultiBoot preferences 114

Setting a new boot order in Computer Setup 114

Dynamically choosing a boot device using the f9 prompt 115

Setting a MultiBoot Express prompt 115

Entering MultiBoot Express preferences 116

Using System Diagnostics .... 116

8 Computer Setup (BIOS), MultiBoot, and UEFI in Windows 7 ...... 118

Using Computer Setup 118

Starting Computer Setup 118

Navigating and selecting in Computer Setup 119

Restoring default settings in Computer Setup 119

Updating the BIOS 120

Determining the BIOS version 120

Downloading a BIOS update 121

Using MultiBoot 122

About the boot device order 122

Choosing MultiBoot preferences 122

Setting a new boot order in Computer Setup 122

Dynamically choosing a boot device using the f9 prompt 123

Setting a MultiBoot Express prompt 123

Entering MultiBoot Express preferences 124

Using HP PC Hardware Diagnostics (UEFI) (select models only) 124

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 124

9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux 126

Starting Computer Setup 126

Using Computer Setup 127

Navigating and selecting in Computer Setup 127

Restoring default settings in Computer Setup 128

Updating the BIOS 128

Determining the BIOS version 128

Downloading a BIOS update 129

Using Advanced System Diagnostics 129

10 Specifications ....131

Computer specifications .... 131

43.9 cm (17.3 in) HD+ display specifications 132

43.9 cm (17.3 in) FHD display specifications 132

Hard drive specifications 133

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications 134

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications 135

DVD±RW SuperMulti Double-Layer Drive specifications 136

DVD-ROM Drive specifications 137

11 Backup and recovery in Windows 8 138

Backing up your information 138

Performing a system recovery 140

Using f11 recovery tools 140

Using Windows 8 operating system media (purchased separately) 140

Using Windows Refresh for quick and easy recovery 142

Remove everything and reinstall Windows 142

Using HP Software Setup 143

12 Backup and recovery in Windows 7 144

Creating recovery media and backups 144

Guidelines 145

Creating recovery media with HP Recovery Disc Creator 145

Creating recovery media 145

Backing up your information 145

Performing a system recovery 146

Using the Windows recovery tools 147

Using f11 recovery tools (select models only) 148

Using Windows 7 operating system media 148

13 Backup and Recovery in SUSE Linux 150

Creating backups 150

Creating restore media 150

Backing up your information 151

Performing a system recovery 151

Remove everything and reinstall SLED 152

14 Statement of Volatility 154

Non-volatile memory usage 156

Questions and answers 158

15 Power cord set requirements 159

Requirements for all countries 159

Requirements for specific countries and regions 160

16 Recycling 161

Index 162

1 Product description

Category Description
Product Name HP ZBook 17 Mobile Workstation

Processors Intel® CoreTM i7 processors, (support Intel Turbo Boost Technology):
	i7-4930MX, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 57W
	i7-4900MQ, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 47W
	i7-4800MQ, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W
	i7-4700MQ, 2.40 GHz (Turbo up to 3.40 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W
	i7-4600M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 37W

Intel Core i5 processors, (support Intel Turbo Boost Technology):

i5-4330M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 37W

i5-4300M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 37W

Chipset Mobile Intel QM87

Graphics	Support for the following graphics subsystem boards (all feature OpenGL driver support, hybrid (switchable) graphics, DisplayPort 1.2, up to 4 total displays (through APR), and NVIDIA Mosaic Technology):NVIDIA Quadro K610M, N15E-Q2, 1 GB dedicated GDDR5 video memoryNVIDIA Quadro K3100M, N15E-Q1, 4 GB dedicated GDDR5 video memoryNVIDIA Quadro K4100M, N15E-Q3, 4 GB dedicated GDDR5 video memoryNVIDIA Quadro K5100M, N15E-Q5, 8 GB dedicated GDDR5 video memory
Display	All displays are 16:9 aspect ratio, 7.2-mm, wedge design, LVDS panels; DreamColor requires eDP.Display assembly, 43.9 cm (17.3 in), High Definition Plus (HD+), 1600x900, Anti-Glare (AG), LED, SVA, with or without webcamDisplay assembly, 43.9 cm (17.3 in), Full High Definition (FHD), 1920x1080, Anti-Glare (AG), LED, WVA, with or without webcamDisplay assembly, 43.9 cm (17.3 in), Full High Definition (FHD), 1920x1080, Anti-Glare (AG), RGB, LED, UVWA Dream Color 2 with or without webcam (not available with HP Mobile Broadband)
Memory	4 customer-accessible/upgradable memory module slots

Category Description

	Supports	dual-channel	memory
Supports up to 32,768 MB of system RAM
DDR3L 1600-MHz PC3-12800 SODIMMs
Supports the following configurations:
	2048 MB total system memory (2048 × 1)
	4096 MB total system memory (2048 × 2)
	4096 MB total system memory (4096 × 1)
	8192 MB total system memory (8192 × 1)
	8192 MB total system memory (4096 × 2)
	12288 MB total system memory (8192 + 4096)
	16384 MB total system memory (8192 × 2)
	16384 MB total system memory (4096 × 4); only available on computer models equipped with a quad-core processor
	32768 MB total system memory (8192 × 4); only available on computer models equipped with a quad-core processor

Flash cache 32 GB MLC mSATA module

Support for “No flash cache” option
Dedicated	mini-card	slot
Intel SRT (Smart Response Technology)
Not available with SSD or SED drives
Not available with Linux
Fast Flash Standby not supported
Not available if primary and secondary and Upgrade bay hard drive is selected

Mini card SSD 128 GB

Primary storage	Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in), 6.35 cm (2.5 in) hard drives and 6.35 cm (2.5 in) solid-state drive for primary and secondary storage.
Supports 3D DriveGuard
Supports 'tool-less' remove mechanism
Category Description
Supports the following Serial ATA (SATA) drives:
	1 TB, 5400 rpm
	750 GB, 7200 rpm
	500 GB, 7200 rpm
	500 GB, 7200 rpm, self-encrypting drive (SED)
	500 GB, 5400 rpm, self encrypting drive (SED, FIPS-140-2)
	320 GB, 7200 rpm
	Supports the following 6.35cm (2.5 in), solid-state drives (SSD):
	512 GB SATA III SSD
	256 GB SATA III Self Encrypting Drive (SED) SSD
	180 GB SATA III SSD
	128 GB SATA III SSD
Secondary storage	Supports 7.0mm (0.28 in) or 9.5mm (0.37 in), 6.35cm (2.5 in) hard drives and 6.35cm (2.5 in) solid-state drive for primary and secondary storage.
Supports the following Serial ATA (SATA) drives:
	1 TB, 5400 rpm
	750 GB, 7200 rpm
	500 GB, 7200 rpm
	500 GB, 7200 rpm, self-encrypting drive (SED)
	500 GB, 5400 rpm,self encrypting drive (SED, FIPS-140-2)
	320 GB, 7200 rpm
	Supports the following 6.35cm (2.5 in), solid-state drives (SSD):
	512 GB SATA III SSD
	256 GB SATA III Self Encrypting Drive (SED) SSD
	180 GB SATAIII SSD
	128 GB SATA III SSD
Upgrade bay Support for RAID 0/1/5
	Supports 7.0mm (0.28 in) or 9.5mm (0.37 in) hard drives:
	750 GB, 5400 rpm
	512 GB SATA III SSD
	256 GB SATA III SSD, Self Encrypting Drive (SED)

Category Description

Supports the following 9.5 mm (0.37 in) SATA optical drives:

• Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive

• Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive

• DVD±RW SuperMulti Double-Layer Drive

• DVD-ROM Drive (defeatured combo)

Supports "No drive" option

Audio and video Integrated dual-array microphone

High-definition (HD) audio with DTS Studio Sound

2 stereo speakers

Integrated 720p HD webcam

Supports "No camera" option

Ethernet Intel® I217-LM Gigabit Network Connection

Power Optimizer Support

Intel Stable Image Platform Program (SIPP)

Ethernet cable not included

Wireless Integrated wireless local area network (WLAN) options by way of the following wireless modules:

• Intel CentrinoTM Advanced-N 6205, 802.11a/b/g/n WLAN module

• Intel Centrino 6235 2x2 a/b/g/n + BT 4.0

• Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0

WLAN antennas (2) built into display assembly

Support for "no WLAN" option

Integrated wireless wide area network (WWAN) options by way of the following wireless modules: (not available on computer models with Dream Color displays)

• HP hs3110 HSPA+ Mobile Broadband Module

• HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module

• HP lt4112 LTE/HSPA+ Mobile Broadband Module

Support for "no WWAN" option

Security provided by subscriber identify module (SIM)

External media card One ExpressCard slot, 54 mm

Integrated SD UHS-II flash media slot

Supports next generation SD (Secure Digital). Backward compatible with SDHC, SDXC.

Category Description

Ports Multi-pin AC port

Combo mic-in/Stereo headphone jack

DisplayPort 1.2

Mini DisplayPort with pass through DP 1.2 support

Docking connector

Secondary battery connector

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (3)

USB 2.0 (1)

USB 3.0 charging port (1)

VGA (Dsub 15-pin) supporting 1920 × 1200 external resolution at 75 GHz (hot plug/unplug with auto-detect)

Docking Supports the following docking stations:

	HP Docking StationHP Advanced Docking Station
Keyboard/ pointing devices	Full sized, backlit or non-backlit, chiclet (island-style) keyboard with separate numeric keypad:

Spill-resistant with drain

Dura	Keys
Touchpad includes DuraPad coating; glass with chemical etched surface; image sensor
Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)
Touchpad supports two-way scroll with legend
Taps enabled as default

Power Supports the following AC adapters with localized cable plug support:

requirements	200W Slim Smart AC adapter
	230W Slim Smart AC adapter
	3-wire plug (with ground pin)

Support for the following batteries:

• 8-cell, 2.8 Ah (83 WHr) Li-ion battery

8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only)

• Supports 9-cell, 6.6 Ah (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast Charge)

- Supports 9-cell 8.85 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life Battery (does not support HP Fast Charge)

Category Description

Security Integrated fingerprint reader

Integrated Smart Card reader

Preboot authentication (password, Smart Card)

Supports security lock

Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock

Operating system Preinstalled operating systems:

• Windows 8 Professional 64
- Windows 8 Professional 64 Product Key (DPK) with Windows 7 Professional 64 image (not supported in the People's Republic of China)
• Windows 8 Emerging Markets (EM) 64
• Windows 8 Multi-language (ML) 64
- Windows 8 China (CH) 64 (only supported in the People's Republic of China)
• Windows 7 Professional 64
FreeDOS 2.0
- Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available in models with WWAN or Blu ray drives)

Restore media:

DRDVD:

• DRDVD Windows 7
• DRDVD Windows 8
  SRDVD SuSE Linux Enterprise (SLED) SP2 64-bit

OSDVD:

• Windows 7 Professional 64-bit
• Windows 8 Professional 64-bit
Windows 8 64-bit
• Windows 8 Country Specific 64-bit
• Windows 8 Emerging Market 64-bit

Certified:

• Microsoft WHQL
• SuSE Linux Enterprise (SLED) SP2 64-bit

Category Description

Web-only support:

• Windows 8 Enterprise 64
• Windows 8.1 Professional 64
• Windows 8.1 Enterprise 64
• Windows 8.1 Emerging Markets 64
• Windows 8.1 Chinese Markets 64
• Win 8.1 Professional 32
• Win 8.1 Professional 64
• Windows 7 Professional 32
Windows 7 Ultimate 64
Windows 7 Ultimate 32
• Windows 7 Enterprise 64
• Windows 7 Enterprise 32
• SuSE Linux Enterprise (SLED) SP2 64-bit

Serviceability End-user replaceable parts:

• Memory module
  Optical drive
• Hard drive/SSD
  Battery
  AC adapter
• Keyboard
  WLAN module
  WWAN module
  mSATA

2 External component identification

Top

TouchPad

Diagram of a brick wall structure with numbered components, likely illustrating a structural or engineering layout.

Component Description

(1)	Pointing stick Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button Functions like the left button on an external mouse.
(3)	Touchpad on/off button	Turns the Touchpad on and off.
(4)	Touchpad zone	Moves the pointer and selects or activates items on the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button Functions like the right button on an external mouse.
(7)	Center pointing stick button	Functions like the center button on an external mouse.
(8)	Center TouchPad button	Functions like the center button on an external mouse
(9)	Right TouchPad button Functions like the right button on an external mouse.

Diagram of a keyboard layout with numbered labels pointing to key components such as power, sound, and audio icons.

Component Description
(1)	Power light	On: The computer is on.Blinking: The computer is in the Sleep state (Windows) or Suspend state (Linux).Off: The computer is off.
(2) Caps lock light On: Caps lock is on.
(3) TouchPad light		Amber: The TouchPad is off.Off: The TouchPad is on.
(4)	Microphone mute light	Amber: microphone sound is off.Off: microphone sound is on.
(5) Num lock light On: Num lock is on.
(6) (1)	Wireless light	White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.Amber: All wireless devices are off.
(7)	Mute light	Amber: Computer sound is off.Off: Computer sound is on.

Buttons and speakers

1 2 3 4 5

Component Description
(1)		Power button	When the computer is off, press the button to turn on the computer.When the computer is on, press the button briefly to initiate Sleep (Windows)/Suspend (Linux).When the computer is in the Sleep state, press the button briefly to exit Sleep (Windows)/Suspend (Linux).When the computer is in Hibernation, press the button briefly to exit Hibernation.CAUTION:Pressing and holding down the power button will result in the loss of unsaved information.If the computer has stopped responding and operating system shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.To learn more about your power settings:Windows 8:See your power options. From the Start screen, type power, select Settings, and then select Power OptionsWindows 7:See your power options. Select Start > Control Panel > System and Settings > Power Options.Linux:Select Computer > Control Center.In the left pane, click System, and then click Power Management in the right pane.
(2)	Speakers	(2)	Produce	sound.
(3)		Wireless button Turns the wireless feature on or off but does not establish a wireless connection.
(4)		Volume mute button Mutes and restores speaker sound.
(5)		Fingerprint reader	Allows a fingerprint logon to the operating system, instead of a password logon.

Keys

Diagram of a computer keyboard with labeled function keys and icons for function selection

Component Description
(1)	esc key		Displays system information when pressed in combination with the fn key.
		NOTE: Windows models only.
(2)		fn key	Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key.
(3)		Windows button	Windows 8:
		NOTE: Windows models only.	Returns you to the Start screen from an open app or the Windows desktop.
	Windows 8		NOTE: Pressing the Windows button again will return you to the previous screen.
			Windows 7:
	Windows 7		Displays the Windows Start menu.
(4)	Function keys Execute frequently used system functions when pressed in combination with the fn key.

Component Description
(5)	num lk key	Windows 8:Turns the embedded numeric keypad on and off when pressed in combination with the fn key. Alternates between the navigational and numeric functions on the integrated numeric keypad.Windows 7 and Linux:Alternates between the navigational and numeric functions on the integrated numeric keypad.
(6)	Integrated numeric keypad	When num lk has been enabled, it can be used like an external numeric keypad.

Front

1 2 3 4

Component Description

(1)		Wireless light	White: An integrated device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on.
			Amber: All wireless devices are off.
(2)		Power light	On: The computer is on.
			Blinking: The computer is in the Sleep state.
			Off: The computer is off.
(3)		AC adapter/Battery light	White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
			Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.
			Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
			Off: The battery is fully charged.
(4)		Hard drive light	Blinking white: The hard drive is being accessed.
			Amber: HP 3D DriveGuard has temporarily parked the hard drive.

Right

Diagram of a portable electronic device with labeled ports and icons for headphones and SSDs

Component Description

(1) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD).
(2)	Audio-out (headphone) jack/Audio-in (microphone) jack	Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. To access the user guides in Windows 7, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.NOTE: When a device is connected to the jack, the computer speakers are disabled.NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone).
(3)	USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance.
(4)	Optical drive (select models only)	Reads and/or writes, depending on your computer model, to an optical disc.
(5)	Optical drive eject button (select models only)	Releases the optical drive disc tray.

Diagram of an electronic device rear panel with labeled ports and icons for security, data, battery, and file access.

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3) USB 2.0 port Connects an optional USB device.

(4) DisplayPort Connects an optional digital display device, such as a high-performance monitor or projector.

(5) Thunderbolt port NOTE: Windows models only.

NOTE: Thunderbolt is new technology. Install all the latest drivers for your Thunderbolt device before connecting the device to the Thunderbolt port. Thunderbolt cable and Thunderbolt device (sold separately) must be compatible with Windows. To determine whether your device is Thunderbolt Certified for Windows, see https://thunderbolttechnology.net/products.

(6) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB power performance. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off.

(7) Smart card Support optional smart cards.

(8) ExpressCard slot or smart card reader (depending on the configuration) Supports optional ExpressCards or smart cards.

Diagram of a device rear panel with labeled ports and connectors, including power plug, socket, and connector pinout.

Component Description

(1) RJ-45 (network) jack Connects a network cable.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3) Power connector Connects an AC adapter.

(4) AC adapter

• White: The computer is connected to external power.
• Off: The computer is not connected to external power.

Display

1 2 3 4 5 3 2 1 6

Component Description

(1)	WLAN antennas (2)* (select models only)	Send and receive wireless signals to communicate with wireless local area networks (WLAN).
(2)	WWAN antennas (2)* (select Windows models only)	Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
(3)	Internal microphones (2) Record sound.
(4)	Webcam light (select models only)	On: The webcam is in use.
(5)	Webcam (select models only)	Records video and captures still photographs.For information on using the webcam in Windows 8, access HP Support Assistant. To access HP Support Assistant on the Start screen, select theHP Support Assistantapp.For information on using the webcam in Windows 7, selectStart>All Programs >Communication and Chat >HP WebCam.
(6)	Internal display switch	Turns off the display or initiates Sleep (Windows)/Suspend (Linux) if the display is closed while the power is on.NOTE:The display switch is not visible on the outside of the computer.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

Bottom

Diagram of a tablet device with numbered components and labeled icons for functions like battery, SIM, computer, lock, and speaker.

Component Description

(1)	[Battery release latch Releases the battery.
(2)	Battery bay Holds the battery.
(3)		SIM slot Supports a wireless subscriber identity module (SIM).The SIM slot is located inside the battery bay.
		NOTE: Select Windows models only.
(4)		Docking connector Connects an optional docking device.
(5)	Accessory battery connector Connects an optional accessory battery.
(6)		Service door release lock Locks service door.
(7)	[5RT2]	Service door release latch Releases the service door on the computer.

Component Description

(8) Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(9) Service door Provides access to the hard drive bay, the wireless LAN

(WLAN) module slot, the WWAN module slot, and the memory module slots.

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant in Windows 8, on the Start screen, select the HP Support Assistant app. To access Help and Support in Windows 7, select Start > Help and Support.

Service tag and PCID label

Service tag

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

1 hp XXXXXXXXX 2 Serial: XXXXXXXX 3 Product: XXXXXXXX 4 Warranty: 1y1y0y 5 Model: XXXXXXXX XXXXXXXXXX Serial: XXXXXXXX Product: XXXXXXXX Warranty: 1y1y0y Model: XXXXXXXX

Item Component Description

(1) Product name This is the product name affixed to the front of the computer.
(2)	Serial number (s/n)	This is an alphanumeric identifier that is unique to each product.

Item Component Description

(3) Product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician determine what components and parts are needed.
(4) Warranty period This number describes the duration of the warranty period for the computer.
(5)	Model number (select models only)	This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer.

1 2 Model: xxxxxxxxxxxxxxx Warranty: 1y1y0y 3 Serial: XXXXXXXXXXXX 4 Product: xxxxxxxxxxx#xxx

Item Component Description

(1) Warranty period This number describes the duration of the warranty
		period for the computer.
(2)	Model number (select models only)	This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer.
(3)	Serial number (s/n)	This is an alphanumeric identifier that is unique to each product.
(4)	Product number	This number provides specific information about the product's hardware components. The product number helps a service technician determine what components and parts are needed.

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.

NOTE: Computer details may vary from images.

Windows 8 models

PCID:XXXXXXXXXXXXXXXXXXXXXX XXXXXX

PCID:XXXXXXXXX

3 Illustrated parts catalog

Computer major components

Exploded view diagram of a laptop with numbered parts for identification

Item Description Spare part number
(1) Display
	Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models with a webcam	735369-001
	Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models without a webcam	735368-001
NOTE: See Display components on page 28 for more display component information and spare part numbers.
(2) Keyboard (backlit, includes keyboard cable, pointing stick and pointing stick cable):		733688-xx1
NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 36.
(3) Top cover 735587-001
(4) Power button board (includes cable) 733636-001
(5) Memory modules (PC3L-12800, 1600 MHz, DDR3)
8 GB 693374-001
4 GB 691740-001
(6) Fingerprint reader (includes cable) 737730-001
(7) Processor (includes replacement thermal material):
Intel Core processors (support Intel Turbo Boost Technology):
i7-4930MX, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 cache, 57W 735099-002
i7-4900MQ, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 cache, 47W 723523-002
i7-4800MQ, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 6 MB L3 cache, 47W 723524-002
i7-4700MQ, 2.40 GHz (Turbo up to 3.40 GHz), 1600 MHz, 6 MB L3 cache, 47W 723521-002
i7-4600M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 cache, 37W	737330-002
Intel Core i5 processors (support Intel Turbo Boost Technology):
i5-4330M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 cache, 37W	738201-002
i5-4300M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 cache, 37W	738309-002
(8) Graphics board (includes replacement thermal material):
NVIDIA Quadro K5100M, 8 GB dedicated GDDR5 video memory	728555-001
NVIDIA Quadro K4100M, 4 GB dedicated GDDR5 video memory	728556-001
NVIDIA Quadro K3100M, 4 GB dedicated GDDR5 video memory	728557-001
NVIDIA Quadro K610M, 1 GB dedicated GDDR5 video memory	728554-001
(9) Multifunction board (includes LED light pipe)	733639-001
(10) System board (includes replacement thermal material)
For use in non-Windows 8 models	735592-001

Item Description Spare part number
For use in models with Windows 8 Standard 735592-501
For use in models with Windows 8 Professional 735592-601
(11) Solid-state drive (includes bracket and screws)
SSD:
• 256 GB Self-Encrypting drive (SED) 737346-001
• 180 GB 737345-001
• 128 GB 737344-001
mSATA:
• 128 GB 737343-001
• 32 GB 737342-001
(12) WWAN module:
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001
HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001
HP hs3110 HSPA+ Mobile Broadband Module 723895-001
(13) WLAN module
Intel Centrino Advanced-N 6205, 802.11a/b/g/n WLAN module 695915-001
Intel Centrino Advanced-N 6235	670292-001
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0	710661-001
(14) Audio/USB board	737732-001
(15) ExpressCard assembly	737733-001
(16) Speaker assembly	733638-001
(17) Smart card reader (includes cable)	742159-001
(18) Optical drive (includes bezel and bracket) supported in upgrade bay
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive	735600-001
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive	735599-001
DVD±RW SuperMulti Double-Layer Drive	735602-001
DVD-ROM Drive	735601-001
Also supported in upgrade bay:
500 GB, 7200 rpm hard drive	703267-001
(19) Graphics card fan/heat sink assembly (includes replacement thermal material):
For use in models with the NVIDIA Quadro K5100M graphics card	735373-001
For use in models with the NVIDIA Quadro K4100M or K3100M graphics card	735374-001
For use in models with the NVIDIA Quadro K610M graphics card 735375-001
(20) Processor heat sink
For use only with computer models equipped with dual-core processors 735371-001
For use only with computer models equipped with quad-core processors 735372-001
(21) Battery
8-cell, Li-ion, 2.8 Ah (83 WHr) 708456-001
8-cell, Li-ion, 2.8 Ah (75 WHr) 708455-001
(22) Base enclosure (includes latches) 733641-001
(23) Hard drive
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
1 TB, 5400-rpm, 2.5-in 676521-001
750 GB, 7200-rpm, 2.5-in 633252-001
500 GB, 7200-rpm, 7 mm 703267-001
500 GB, 7200-rpm, SED (Self-Encrypting Drive), 7 mm	703268-001
500 GB, 5400-rpm, FIPS, 7 mm	730946-001
320 GB, 7200-rpm, 2.5-in 603783-001
(24) RTC battery	734300-001
(25) Service door	733635-001

Display components

Exploded view diagram of a device showing 8 labeled parts including chassis, cable, and display panels

Item Description Spare part number

(1) Display bezel

For use in models with a webcam 733633-001

For use in models without a webcam 735589-001

(2) Display panel cable (includes webcam module cable) 740714-001 (Cable

Kit)

Display Hinge Kit, includes: 733634-001

Item Description Spare part number
(3a) Left and right hinges
(3b) Clutch cover
Brackets (not illustrated)
(4) Webcam module 734295-001
Microphone module (not illustrated) 735370-001
(5) Raw display panel
43.9 cm (17.3 in), HD+, anti-glare, LED, WVA 735366-001
43.9 cm (17.3 in), FHD, anti-glare, LED, WVA 735367-001
Raw panel support kit, includes: 735590-001
(6) WLAN antennas
(7) WWAN antennas
Mylar screw covers (not illustrated)
(8) Display enclosure	740477-001
Also available in raw panel support kit, spare part number 735590-001.

Plastics Kit

Exploded view diagram of a mechanical component with numbered parts for identification

Item Description Spare part number

Plastics Kit 733637-001
(1) Rear cover, right
(2) Rear cover, left
(3) Fingerprint reader bracket
(4) SD card reader insert
(5) ExpressCard insert
Fingerprint	reader	insert (not illustrated)

Cable Kit

Diagram showing three labeled components of a mechanical or electronic component, including a cable, connector, and housing.

Item Description Spare part number

Cable Kit 740714-001

(1) Display/webcam cable
(2) LVDS board cable
(3) Power cable

Bracket Kit

Three views of a metal bracket component with labeled parts (no text or symbols present)

Item Description Spare part number

Bracket Kit 737734-001

(1) Security lock/power connector bracket
(2) RJ-45 bracket
(3) Fingerprint reader bracket

Mass storage devices

Exploded view diagram of a computer drive showing internal components with numbered labels

Item Description Spare part number

(1) Solid-state drive

SSD:

• 256 GB, Self-Encrypting drive (SED) 737346-001
180 GB 737345-001
128 GB 737344-001

mSATA

SSD:

128 GB 737343-001
32 GB 737342-001

(2a) Hard drive bracket

734280-001

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 734280-001.

(2b) Hard drive (7.0 mm [0.28 in], 9.5 mm [0.37 in], or 12.7 mm [0.5 in]):

1 TB, 5400-rpm, 2.5-in 676521-001

750 GB, 7200-rpm, 2.5-in 633252-001

500 GB, 7200-rpm, 7 mm

703267-001

Item Description Spare part number
500 GB, 7200-rpm, SED (Self-Encrypting Drive), 7 mm 703268-001
500 GB, 5400-rpm, FIPS, 7 mm 730946-001
320 GB, 7200-rpm, 2.5-in 603783-001
(3) Optical drive (includes bezel, bracket, and screws)
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001
DVD±RW SuperMulti Double-Layer Drive 735599-001
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735602-001
DVD-ROM	Drive	735601-001

Miscellaneous parts

Description Spare part number
HP USB laser mouse 674318-001
Cable lock for use on the docking station 575921-001
AC Adapter
200W PFC Slim AC Smart Adapter 693708-001
230W PFC Slim AC Smart Adapter 693706-001
Power cord (3 conductor, black, 1.83 m):
For use in Argentina 491683-D01
For use in APD 491683-D91
For use in Australia 491683-011
For use in Brazil 491683-202
For use in the People's Republic of China 491683-AA1
For use in Denmark 491683-081
For use in India 491683-D61
For use in Israel 491683-BB1
For use in Italy 491683-061
For use in Japan 491683-291
For use in the Netherlands	491683-B91
For use in North America	491683-001
For use in Saudi Arabia	491683-171
For use in Singapore	491683-AF1
For use in South Africa	491683-AR1
For use in South Korea	491683-291
For use in Switzerland	491683-111
For use in Taiwan	491683-AB1
For use in Thailand	491683-281
For use in the United Kingdom and Singapore	491683-031
Hard Drive Hardware Kit (includes hard drive bracket and screws)	734280-001
Screw Kit	741619-001

Sequential part number listing

CSR flag designations:

A = Mandatory

B = Optional

C = Service technician recommended

N = Non-user replaceable

Spare part number	CSR flag	Description
491683-001	A	Power cord for use in North America (3 conductor, black, 1.83 m)
491683-011	A	Power cord for use in Australia (3 conductor, black, 1.83 m)
491683-031	A	Power cord for use in Singapore and the United Kingdom (3 conductor, black, 1.83 m)
491683-061	A	Power cord for use in Italy (3 conductor, black, 1.83 m)
491683-081	A	Power cord for use in Denmark (3 conductor, black, 1.83 m)
491683-111	A	Power cord for use in Switzerland (3 conductor, black, 1.83 m)
491683-171	A	Power cord for use in Saudi Arabia (3 conductor, black, 1.83 m)
491683-201	A	Power cord for use in Thailand (3 conductor, black, 1.83 m)
491683-202	A	Power cord for use in Brazil (3 conductor, black, 1.83 m)
491683-291	A	Power cord for use in Japan (3 conductor, black, 1.83 m)
491683-AA1	A	Power cord for use in the People's Republic of China (3 conductor, black, 1.83 m)
491683-AB1	A	Power cord for use in the Taiwan a (3 conductor, black, 1.83 m)
491683-AD1	A	Power cord for use in South Korea (3 conductor, black, 1.83 m)
491683-AF1	A	Power cord for use in Singapore (3 conductor, black, 1.83 m)
491683-AR1	A	Power cord for use in South Africa (3 conductor, black, 1.83 m)
491683-B91	A	Power cord for use in the Netherlands (3 conductor, black, 1.83 m)
491683-BB1	A	Power cord for use in Israel (3 conductor, black, 1.83 m)
491683-D01	A	Power cord for use in Argentina (3 conductor, black, 1.83 m)
491683-D61	A	Power cord for use in India (3 conductor, black, 1.83 m)
491683-D91	A	Power cord for use in APD (3 conductor, black, 1.83 m)
575921-001 A Cable lock for use on the docking station
603783-001 A Hard drive, 320 GB, 7200-rpm, 2.5-in
633252-001 A Hard drive, 750 GB, 7200-rpm, 2.5-in
670292-001 A Intel Centrino Advanced-N 6235
674318-001	A HP USB laser mouse
676521-001	A Hard drive, 1-TB, 5400-rpm, 2.5-in
691740-001	A Memory module, 4GB (PC3L-12800, 1600 MHz)
693374-001	A Memory module, 8 GB (PC3L-12800, 1600 MHz)
693706-001	A AC adapter, 230 W PFC AC Smart adapter
693708-001	A AC adapter, 200 W PFC Slim AC Smart adapter
695915-001	A Intel Centrino Advanced-N 6205, 802.11a/b/g/n WLAN module
703267-001	A Hard drive, 500-GB, 7200-rpm, 7 mm
703268-001	A Hard drive, 500-GB, 7200-rpm, SED, 7 mm
704030-001	A HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
704031-001	A HP lt4112 LTE/HSPA+ Gobi 4G Module
708455-001	A Battery, 8-cell, Li-ion, 2.8 Ah (75 WHr)
708456-001	A Battery, 8-cell, Li-ion, 2.8 Ah (83 WHr)
710661-001	A Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0
723521-002	N	Intel Core i7-4700MQ processor, 2.40 GHz (Turbo up to 3.40 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W
723523-002	N	Intel Core i7-4900MQ processor, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 47W
723524-002	N	Intel Core i7-4800MQ processor, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W
723895-001	A HP hs3110 HSPA+ Mobile Broadband Module
728554-001	C Graphics board, NVIDIA Quadro K610M, 1 GB dedicated GDDR5 video memory
728555-001	C Graphics board, NVIDIA Quadro K5100M, 8 GB dedicated GDDR5 video memory
728556-001	C Graphics board, NVIDIA Quadro K4100M, 4 GB dedicated GDDR5 video memory
728557-001	C Graphics board, NVIDIA Quadro K3100M, 4 GB dedicated GDDR5 video memory
730946-001	A 500 GB, 5400-rpm hard drive, FIPS, 7 mm
733633-001	C Display bezel for use in models with a webcam
733634-001	C Display Hinge Kit (includes left and right hinges, hinge cover, and bracket)
733635-001	A Service door
733636-001	A Power button board (includes cable)
733637-001	A Plastics Kit
733638-001	C Speaker assembly
733639-001	C Multifunction board (includes LED light pipe)
733641-001	N Base enclosure (includes latches)
733688-001	A Keyboard for use in the United States (includes pointing stick and cables)
733688-031	A Keyboard for use in The United Kingdom and Singapore (includes pointing stick and cables)
733688-041	A Keyboard for use in Germany (includes pointing stick and cables)
733688-051	A Keyboard for use in France (includes pointing stick and cables)
733688-061	A Keyboard for use in Italy (includes pointing stick and cables)
733688-071	A Keyboard for use in Spain (includes pointing stick and cables)
733688-081	A Keyboard for use in Denmark (includes pointing stick and cables)
733688-091	A Keyboard for use in Norway (includes pointing stick and cables)
733688-131	A Keyboard for use in Portugal (includes pointing stick and cables)
733688-141	A Keyboard for use in Turkey (includes pointing stick and cables)
733688-151	A Keyboard for use in Greece (includes pointing stick and cables)
733688-161	A Keyboard for use in Latin America (includes pointing stick and cables)
733688-171	A Keyboard for use in Saudi Arabia (includes pointing stick and cables)
733688-201	A Keyboard for use in Brazil (includes pointing stick and cables)
733688-211	A Keyboard for use in Hungary (includes pointing stick and cables)
733688-251	A Keyboard for use in Russia (includes pointing stick and cables)
733688-261	A Keyboard for use in Bulgaria (includes pointing stick and cables)
733688-271	A Keyboard for use in Romania (includes pointing stick and cables)
733688-281	A Keyboard for use in Thailand (includes pointing stick and cables)
733688-291	A Keyboard for use in Japan (includes pointing stick and cables)
733688-A41	A Keyboard for use in Belgium (includes pointing stick and cables)
733688-AB1	A Keyboard for use in Taiwan (includes pointing stick and cables)
733688-AD1	A Keyboard for use in South Korea (includes pointing stick and cables)
733688-B31	A Keyboard for use internationally (includes pointing stick and cables)
733688-B71	A Keyboard for use in Finland and Sweden (includes pointing stick and cables)
733688-BA1	A Keyboard for use in Slovenia (includes pointing stick and cables)
733688-BB1	A Keyboard for use in Israel (includes pointing stick and cables)
733688-BG1	A Keyboard for use in Switzerland (includes pointing stick and cables)
733688-D61	A Keyboard for use in India (includes pointing stick and cables)
733688-DB1	A Keyboard for use in Canada (includes pointing stick and cables)
733688-DD1	A Keyboard for use in Iceland (includes pointing stick and cables)
733688-FL1	A Keyboard for use in Czechoslovakia (includes pointing stick and cables)
733688-FP1	A Keyboard for use in Northwest Africa (includes pointing stick and cables)
734280-001	A Hard Drive Hardware Kit (includes hard drive bracket and screws)
734295-001	N Webcam module with microphone
734300-001	N RTC battery
735099-002	N Intel Core i7-4930MX processor, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 57W
735366-001	C	Raw display panel, 43.9 cm (17.3 in), HD+, anti-glare, LED, WVA
735367-001	C	Raw display panel, 43.9 cm (17.3 in), FHD, anti-glare, LED, WVA
735368-001	N	Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models without a webcam
735369-001	N	Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models with a webcam
735370-001	B Microphone module
735371-001	C	Processor heat sink for use only with computer models equipped with dual-core processors (includes replacement thermal material)
735372-001	C Processor	heat sink for use only with computer models equipped with quad-core processors (includes replacement thermal material)
735373-001	C Graphics card fan/heat sink assembly for use in models with the NVIDIA Quadro K5100M graphics card
735374-001	C Graphics card fan/heat sink assembly for use in models with the NVIDIA Quadro K4100M or K3100M graphics card
735375-001	C Graphics card fan/heat sink assembly for use in models with the NVIDIA Quadro K610M graphics card
735587-001	B Top cover
735589-001	A Display bezel for use in models without a webcam
735590-001	C Raw Panel Support Kit (includes display enclosure, WLAN antennas, WWAN antennas, and Mylar screw covers)
735592-001	N System board for use in non-Windows 8 models (includes replacement thermal material)
735592-501	N System board for use in Windows 8 Standard models (includes replacement thermal material)
735592-601	N System board for use in Windows 8 Professional models (includes replacement thermal material)
735599-001	A	Optical drive, Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive (includes bezel, bracket, and screws)
735600-001	A	Optical drive, Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive (includes bezel, bracket, and screws)
735601-001	A DVD-ROM Drive (includes bezel, bracket, and screws)
735602-001	A	Optical drive, DVD±RW SuperMulti Double-Layer Drive (includes bezel, bracket, and screws)
737330-002	N Intel Core i7-4600M processor, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 37W
737342-001	A 32-GB Solid-state drive, mSATA
737343-001	A 128-GB Solid-state drive, mSATA
737344-001	A 128-GB Solid-state drive
737345-001	A 180-GB Solid-state drive
737346-001	A 256-GB Solid-state drive
737730-001	B Fingerprint reader (includes cable)
737732-001	C Audio/USB board
737733-001	C ExpressCard assembly
737734-001	N Bracket Kit
738201-002	N Intel Core i5-4330M processor, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 37W
738309-002	N Intel Core i5-4300M processor, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 37W
740477-001	N Display enclosure
740714-001	N Cable Kit
741282-001	N LVDS board
741619-001	A Screw Kit
742159-001	C Smart Card reader (includes cable)

4 Removal and replacement procedures preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

• Flat-bladed screwdriver
• Magnetic screwdriver
• Phillips P0 and P1 screwdrivers
- Torx T8 screwdriver
5.0 mm hex socket driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and and pointing stick connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In

all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE."

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated and pointing stick circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and pointing stick can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:

Keep components in their electrostatic-safe containers until you area ready to install them.

Use nonmagnetic tools.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and pointing stick circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam	14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB	26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box	21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

• To avoid hand and pointing stick contact, transport products in static-safe tubes, bags, or boxes.
- Protect ESD-sensitive parts and assemblies with conductive or approved and pointing stick containers or packaging.
- Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
- Place items on a grounded surface before removing items from their containers.
• Always be properly grounded when touching a component or assembly.

• Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
• Use transporters and pointing stick conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

• Cover the workstation with approved static-shielding material.
- Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
• Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
- When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
- Keep the work area free of non conductive materials, such as ordinary plastic assembly aids and Styrofoam.
- Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
- Avoid and pointing stick contact with pins, leads, or circuitry.
- Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

• When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground and pointing stick cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
• When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

• Antistatic tape
  • Antistatic smocks, aprons, and sleeve protectors
  • Conductive bins and other assembly or soldering aids

• Nonconductive foam
• Conductive tabletop workstations with ground and pointing stick cords of one megohm resistance
• Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
• Static awareness labels
• Material-handling packages
• Non conductive plastic bags, tubes, or boxes
• Metal tote boxes
• Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

5 Removal and replacement procedures for Customer Self-Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 120 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Battery

Description Spare part number

8-cell, Li-ion 2.8 Ah (83 WHr) 708456-001

8-cell, Li-ion 2.8 Ah (75 WHr) 708455-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

Remove the battery:

1. Position the computer upside down on a flat surface, with the front toward you.

2. Slide the battery release latch (1) to release the battery.

3. Rotate the battery at an angle (2), and then remove the battery from the computer (3).

Laptop interior diagram with numbered components and labeled parts, showing internal circuitry and ventilation system

Install the battery by inserting it into the battery bay until you hear a click.

SIM

A SIM slot is located in the battery bay.

Before removing the SIM, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).

Remove the SIM:

To remove a SIM, press in on the SIM, and then remove it from the slot.

Close-up of a mechanical component with internal cutouts and mounting holes (no text or symbols visible)

Install the SIM by inserting it into the SIM slot until you hear a click.

Service door

Description Spare part number

Service door 733635-001

Before removing the service door, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).

Remove the service door:

1. Position the computer upside down on a flat surface with the front toward you.

2. With the battery bay toward you, slide the service door release latch to the left (1), and then remove the optional screw (2).

3. Slide the service door release latch to the left again (3), slide the service door forward (4), and then lift to remove the service door (5).

NOTE: If you do not want to use the optional screw, you can store it inside the service door.

Diagram showing a laptop with labeled parts and three zoomed-in views of the component, illustrating assembly or disassembly steps.

Reverse this procedure to install the service door.

Hard drives, primary and secondary

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 734280-001.

Description Spare part number

1 TB, 5400-rpm hard drive, 2.5-in 676521-001

750 GB, 7200-rpm, 2.5-in 633252-001

500 GB, 7200-rpm hard drive, 7 mm 703267-001

500 GB, 7200-rpm, SED hard drive, 7 mm 703268-001

500 GB, 5400-rpm hard drive, FIPS, 7 mm 730946-001

320 GB, 7200-rpm, 2.5-in 603783-001

256 GB solid-state drive, Self-encrypting Drive (SED) 737346-001

180 GB solid-state drive 737345-001

128 GB solid-state drive 737344-001

Before removing the primary hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Position the computer upside down on a flat surface.

5. Remove the battery (see Battery on page 46).

6. Remove the service door (see Service door on page 48).

7. Loosen the 3 hard drive screws (1), and then unlock the latch (2).

8. Grasp the latch to pull the hard drive (3) out of the hard drive bay.

Diagram of an electronic device interior with numbered components and directional arrows indicating motion or operation.

1. If it is necessary to remove the hard drive bracket, follow these steps:

a. Remove the four Phillips M3.0x3.0 screws (1) that secure the hard drive bracket to the hard drive.

b. Separate the bracket from the hard drive (2).

Diagram of a device assembly with numbered components and directional arrows indicating motion or force directions.

Reverse this procedure to reassemble and install the hard drive.

Solid-state drive (SSD) - mSATA

Description Spare part number

128 GB 737343-001

32 GB 737342-001

Before removing the solid-state drive module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).

Remove the solid-state drive:

1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the drive to the computer.

2. Slide the drive away to remove it from the socket (2).

Diagram of a device component with labeled parts and directional arrows indicating assembly or movement.

Reverse this procedure to install the solid-state drive.

WLAN module

Description Spare part number

Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module 695915-001

Intel Centrino Advanced-N 6235 670292-001

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001

CAUTION: The WLAN module and the WWAN module are not interchangeable.

To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 46).

5. Remove the service door (see Service door on page 48).

Remove the WLAN module:

1. Position the computer with the front toward you.

2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module.

1. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the system board. (The WLAN module tilts up.)

2. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion of the WLAN module into the WLAN module slot.

MAIN AUX 1 2 3

Reverse this procedure to install the WLAN module.

Description Spare part number

HP It4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001

HP It4112 LTE/HSPA+ Gobi 4G Module 704031-001

HP hs3110 HSPA+ Mobile Broadband Module 723895-001

CAUTION: The WWAN module and the WLAN module are not interchangeable.

To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module "Main" terminal. The blue WWAN antenna cable is connected to the WWAN module "Aux" terminal.

1. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the system board. (The WWAN module tilts up.)

2. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

SERIAL:XXXXXXXXXXXXXX MODEL:XXXXXXXXXXXXXX SN:XXXXXXXXXXXXXX PIN:XXXXXX AUX MAIN ① ② ③

Reverse this procedure to install the WWAN module.

RTC battery

Description Spare part number

RTC battery 734300-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 46).

5. Remove the service door (see Service door on page 48).

Remove the RTC battery:

▲ Disconnect the RTC battery cable (1) from the system board and remove the RTC battery (2).

NOTE: You may need to remove some double-sided adhesive.

3D illustration of a computer hard drive with labeled components (no text or symbols)

Reverse this procedure to install the RTC battery.

Optical drive

NOTE: The upgrade bay supports both optical drives and hard drives. If you switch from a hard drive to an optical drive in the upgrade bay, you will need to remove four additional screws that secure the hard drive carrier.

NOTE: All optical drive spare part kits include bezel, bracket, and screws.

Description Spare part number

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001

DVD±RW SuperMulti Double-Layer Drive 735602-001

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001

DVD-ROM Drive 735601-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).

Remove the optical drive:

1. Position the computer with the front toward you.
2. Loosen the Phillips captive screw (1) that secures the optical drive to the computer.

3. Insert a flat-bladed screwdriver or similar tool into the optical drive tab access (2) and press the tab to the left to release the optical drive from the computer.

4. Remove the optical drive (3).

Diagram of a smartphone internal structure with numbered annotations indicating key components and a magnified view showing the switch mechanism.

1. If it is necessary to replace the optical drive bracket:

a. Position the optical drive with the rear toward you.

b. Remove the two Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.

c. Remove the optical drive bracket (2).

Diagram of a computer drive showing labeled components and directional arrows indicating assembly or movement.

Reverse this procedure to reassemble and install the optical drive.

Upgrade bay hard drive

Description Spare part number

Optical drives:

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001

DVD±RW SuperMulti Double-Layer Drive 735602-001

DVD-ROM Drive 735601-001

Hard drives/Solid-state drives:

750 GB, 7200-rpm, 2.5-in 633252-001

256-GB Solid-state drive (SSD), Self-encrypting drive (SED) 737346-001

Before removing the upgrade bay hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).

Remove the upgrade bay hard drive:

1. Position the computer with the front toward you.

2. Remove the four Phillips PM3.0×5.0 screws (1) that secure the upgrade bay hard drive carrier to the computer.

3. Loosen the captive Phillips screw (2) that secures the upgrade bay hard drive carrier to the computer, and then insert a flat-bladed screwdriver or similar tool into the upgrade bay hard drive tab access (3) and press the tab to the left to release the upgrade bay hard drive carrier from the computer (4).

Diagram of an open smartphone showing internal components with numbered labels and a yellow screwdriver icon indicating the switch.

1. Remove the 2 Phillips PM2.0×5.0 screws (1) that secure the top bracket to the hard drive carrier, and then remove the bracket from the carrier (2).

Technical diagram of a device with labeled components and directional arrows indicating assembly or connection steps

1. Remove the 4 Phillips PM2.5×3.0 screws (1) that secure the hard drive to the carrier, and then pull the hard drive away from the connector (2) to disengage it.

2. Remove the hard drive (3).

Technical diagram of a device's internal structure with numbered components and directional arrows indicating assembly or movement.

Reverse this procedure to reassemble and install the upgrade bay hard drive and upgrade bay hard drive carrier.

Expansion memory module

NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the bottom of the computer. Primary memory slots are located under the keyboard.

When you add or replace memory modules, slot 1 must be populated before slot 2 is populated.

Description Spare part number

8192 MB memory module (PC3L-12800, 1600 MHz, DDR3) 693374-001

4096 MB memory module (PC3L-12800, 1600 MHz, DDR3) 691740-001

Before removing an expansion memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).

Remove an expansion memory module:

1. Spread the retaining tabs (1) on each side of the expansion memory module slot to release the expansion memory module. (The edge of the module opposite the slot rises away from the computer.)
2. Remove the expansion memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect installation into the expansion memory module slots.

3D diagram of a rectangular electronic component with labeled parts (1, 2), showing internal structure and directional arrows (no text or symbols beyond labels)

Reverse this procedure to install an expansion memory module.

NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 36.

Description Spare part number

Keyboard 733688-xx1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).

NOTE: The optical drive or hard drive carrier in the upgrade bay must be removed to remove the keyboard.

Remove the keyboard:

1. Position the computer upside down.

2. Loosen the two Phillips captive screws that secure the keyboard to the computer.

3D architectural floor plan of a computer with labeled components (no text or symbols)

1. Position the computer on its side with the display open at a 90 degree angle.

2. A hole in the optical drive bay provides access to the back of the keyboard. Insert a tool or a finger through the hole in the optical drive bay and push to disengage the keyboard.

NOTE: You must remove the optical drive or upgrade hard drive before performing this procedure.

Technical diagram of an internal device with a yellow screwdriver inserted, showing no text or symbols

1. Position the computer right-side up and open it as far as possible.

2. Lift the top of the keyboard, and then place the keyboard upside down on the palm rest.

Laptop keyboard with a scroll wheel, showing the keyboard and mouse (no text or symbols visible)

1. Disconnect the keyboard cable (1) and the pointing stick/backlight cable (2) from the system board.

2. Remove the keyboard from the computer (3).

Laptop interior showing internal components with numbered arrows indicating assembly or repair (no text or symbols present)

Reverse this procedure to install the keyboard.

Primary memory module

NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the bottom of the computer. Primary memory slots are located under the keyboard.

When you add or replace the primary memory modules, populate the bottom slot before the top slot.

Description Spare part number

8192 MB memory module (PC3L-12800, 1600 MHz, DDR3) 693374-001

4096 MB memory module (PC3L-12800, 1600 MHz, DDR3) 691740-001

Before removing a primary memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48)
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).

Remove the primary memory module:

1. Spread the retaining tabs (1) on each side of the primary memory module slot to release the primary memory module. (The edge of the module opposite the slot rises away from the computer.)
2. Remove the primary memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect installation into the primary memory module slots.

3D diagram of a rectangular electronic component with labeled parts (1, 2), showing internal structure and directional arrows (no text or symbols beyond labels)

Reverse this procedure to install a primary memory module.

6 Removal and replacement procedures for Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 21 for details.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 92 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.

Display bezel

You can remove the display bezel, webcam, and display panel without removing the entire display from the computer on models with standard displays (not DreamColor or touchscreen displays).

Description Spare part number

Display bezel for use with computer models with a webcam 733633-001

Display bezel for use in models without a webcam 735589-001

Before removing the display bezel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 46).

Remove the display bezel:

1. Position the computer upright and open it as far as possible.

2. Remove the screw covers (1) and the two Phillips PM2.0x7.0 screws (2) that secure the display bezel to the display enclosure.

Screw covers are available in the Raw Panel Support Kit, spare part number 735590-001.

Diagram of a laptop with labeled parts, showing front and side views with numbered annotations

1. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure and then remove the bezel (4).

Diagram showing four labeled components of a laptop with arrows indicating motion or orientation, likely illustrating a device or system.

Reverse this procedure to install the display bezel.

Description Spare part number

Webcam module with microphone 734295-001

Microphone module 735370-001

Before removing the webcam module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the display bezel (see Display bezel on page 67).

Remove the webcam module:

1. Disconnect the cable from the webcam (1).
2. Pry to remove the webcam module from the display enclosure (2). The webcam module is secured with adhesive.

Technical diagram of a mechanical assembly with labeled parts, showing components like a tool and a bracket.

Reverse this procedure to install the webcam module.

Display panel

Description Spare part number

Raw display panel, 43.9 cm (17.3 in), HD+, anti-glare, LED, WVA	735366-001
Raw display panel, 43.9 cm (17.3 in), FHD, anti-glare, LED, WVA	735367-001

Before removing the display panel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the display bezel (see Display bezel on page 67).

Remove the display panel:

1. Remove the six Torx T8M2.5×7.0 screws (1) that secure the panel to the enclosure.

NOTE: If tape secures the panel to the enclosure, lift the tape to disengage the panel from the enclosure.

1. Separate the top of the display panel from the top of the enclosure (2).

Laptop screen diagram with numbered annotations indicating component placement and navigation

1. Lift the tape that covers the connector on the back of display panel (1), and then disconnect the display panel cable (2).

Diagram showing a mechanical assembly with labeled components and directional arrows, likely illustrating a motion or assembly process.

1. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the panel to the hinges.

2. Slide the display panel up and out of the hinges (2).

Diagram of a laptop with labeled parts and directional arrows indicating assembly or navigation

To replace the remaining display components, you must remove the display from the computer. Reverse this procedure to install the display panel. For more information, see Display assembly on page 84.

Description Spare part number

Top cover 735587-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).

Remove the top cover:

1. Position the computer upside down.
2. Remove the two Torx T8M2.5x11.0 screws (1) and the nine Torx T8M2.5x6.0 screws (2) that secure the base enclosure to the top cover.

Diagram of a device with labeled components and connections, showing internal layout and grounding points.

1. Remove the four Torx T8M2.5x5.0 screws inside the battery bay (1) and the three Torx T8M2.5x5.0 screws in the optical drive/upgrade drive bay (2).

Diagram of an electronic device rear panel with labeled components and dashed lines indicating connections or features.

1. Position the computer upright and open it as far as possible.

2. Disconnect the following cables:

• (1) Function board
• (2) Power button board cable
• (3) TouchPad cable
• (4) Fingerprint reader board

Labeled diagram of a device showing internal components and a zoomed-in view of a printer's internal structure.

1. Starting at the top right, pry the top cover up to disengage it from the base enclosure (1).

2. Remove the top cover from the base enclosure (2).

Laptop interior diagram with numbered annotations indicating components of the front panel

Reverse this procedure to install the top cover.

Description Spare part number

Speaker assembly 733638-001

Before removing the speaker assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).

Remove the speaker assembly:

1. Position the computer upright and open as far as possible.
2. Disconnect the speaker cable from the system board (1).

3. Remove the two Torx T8M2.5x4.0 screws (2) that secure the speaker assembly to the base enclosure.

4. Remove the speaker assembly (3).

Technical diagram of a mechanical assembly with numbered components and directional arrows indicating assembly steps

Reverse this procedure to install the speaker assembly.

Description Spare part number

Multifunction board (includes LED light pipe) 733639-001

Before removing the multifunction board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).
   Remove the multifunction board:

9. Position the top cover upright with the front toward you.

10. Lift the multifunction board cable to disengage the adhesive that secures it to the top of the top cover.

Diagram of a computer monitor with an upward arrow and control panel, showing no readable text or symbols.

1. Position the top cover upside down with the front toward you.

2. Remove the Phillips PM2.0x3.0 screw (1) that secures the multifunction board to the top cover.

3. Slide the cable through the slot in top cover (2).

4. Remove the board/cable assembly from the top cover (3).

Technical diagram of a computer motherboard with labeled components and directional arrows indicating assembly or movement.

Reverse this procedure to install the multifunction board.

Touchpad

Description Spare part number

Touchpad (includes cable) spared with top cover

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).

Remove the TouchPad:

1. Position the top cover upside down with the front toward you.
2. Disconnect the cable from TouchPad (1), and then lift the cable to disengage the adhesive that secures the cable to the TouchPad bracket (2).
3. Remove the three Phillips PM2.0×3.0 screws (3) that secure the TouchPad to the top cover.
4. Lift the TouchPad straight up and off the top cover (4).

Diagram of an electronic device with numbered components and a highlighted component, likely for assembly or maintenance reference.

Reverse this procedure to install the TouchPad onto the top cover.

Fingerprint reader

Description Spare part number

Fingerprint reader (includes cable) 737730-001

Before removing the fingerprint reader, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 46)

5. Remove the service door (see Service door on page 48).

6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).

Remove the fingerprint reader:

1. Position the top cover upside down with the front toward you.
2. Remove the Phillips PM2.0×3.0 screw (1) that secures the fingerprint reader bracket to the top cover.
3. Pull the bracket from atop the fingerprint reader board (2).
4. Disengage the cable from adhesive that secures it to top cover (3).

The fingerprint reader bracket is available in the Bracket Kit using spare part number 737734-001.

The fingerprint reader bezel and insert are available in the Plastics Kit using spare part number 733637-001.

1. Lift the fingerprint reader from the top cover (4).

Technical diagram of a mechanical assembly with numbered components and directional arrows indicating assembly steps.

Reverse this procedure to install the fingerprint reader.

Description Spare part number

Power button board (includes cable) 733636-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46)
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).

Remove the power button board:

1. Position the top cover upside down with the front toward you.
2. Pull the cable through the slot in top cover (1).
3. Disengage the cable from adhesive that secures it to top cover (2).

4. Remove the Phillips PM2.0×3.0 screw (3) that secures the power button board to the top cover.

5. Lift the bottom (cable side) of the board up, and then pull the board out from under the tabs that secure it in place (4).

Technical diagram of a device interior with numbered components and directional arrows indicating flow or movement.

Reverse this procedure to install the power button board.

Display assembly

You can remove the display bezel, webcam, and display panel without removing the entire display from the computer on models with standard displays (not DreamColor or touchscreen displays). See Display bezel on page 67, Webcam module on page 69, and Display panel on page 70 earlier in this chapter for more information.

Description Spare part number
43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models without a webcam	735368-001
43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models with a webcam	735369-001
Display Hinge Kit (includes left and right hinges, hinge cover, and bracket) 733634-001
Raw Panel Support Kit (includes display enclosure, WLAN antennas, WWAN antennas, and Mylar screw covers)	735590-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).
   Remove the display assembly:

9. Position the computer upside down.

10. Remove the WLAN and WWAN antenna cables from the routing channel built into the bottom of the base enclosure.

Cross-sectional diagram of an electronic device showing internal components and a highlighted path (no text or symbols)

1. Position the computer upright and open as far as possible.

2. Pull the WLAN and WWAN antenna cables through the hole in the upper right of the base enclosure.

Close-up of an electronic device's internal components with visible wiring and connectors (no text or symbols)

1. Position the computer upright, closed, with the rear toward you.

2. Remove the four Torx T8M2.5x3.0 screws (1) that secure the clutch cover to the computer, and then lift the cover from the computer (2).

NOTE: The clutch cover is available using spare part number 733634-001.

Technical diagram of a mechanical assembly with numbered components and directional arrows indicating assembly or movement.

1. Remove the two Torx T8M2.5x7.0 screws that secure the display panel to the computer.

Technical line drawing of a computer monitor rear panel with ports and connectors (no text or symbols)

1. Position the computer upright and open as far as possible.

CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components.

1. Remove the two Torx T8M2.0x5.0 screws (1) that secure the display panel cable bracket to the system board, and then lift the bracket off the system board (2).

2. Pull up on the display cable to disengage the adhesive that secures it to the base enclosure (3).

3. Disconnect the display cable from the system board (4).

Technical diagram showing labeled components of a mechanical or electrical assembly with numbered annotations

1. Remove the two Torx T8M2.5x7.0 screws (1) that secure the display panel to the computer, and then lift the display panel off the computer (2).

Diagram showing cable installation on a computer monitor with labeled components and connection arrows

1. Remove the six Torx T8M2.5×7.0 screws (1) that secure the panel to the enclosure.

NOTE: If tape secures the panel to the enclosure, lift the tape to disengage the panel from the enclosure.

1. Lift the top of the display panel, and then remove the panel from the enclosure (2).

Diagram showing a device with labeled components and directional arrows, likely illustrating a physical or engineering assembly.

1. If you need to remove the display hinge brackets from the display enclosure:

NOTE: Display hinge brackets are available in the Hinge Kit using spare part number 733634-001.

a. Remove the four Phillips PM2.0x3.0 screws (1) that secure the display panel to each hinge.
b. Remove the hinge brackets from the display panel (2).

Diagram of a solar panel with labeled components and directional arrows indicating flow or movement.

1. If you need to remove the LVDS board from the display enclosure:

NOTE: The LVDS board is available using spare part number 741282-001.

a. Disconnect the display cable (1) and the LVDS board cable (2) from the board.

b. Remove the two Phillips PM1.5x3.0 screws (3) that secure the board to the display panel.

c. Lift the LVDS board from the display enclosure (4).

Diagram of a laptop cable connector with numbered parts and directional arrows indicating cable routing or connection points.

1. If you need to remove the display cable from the display enclosure:

NOTE: The display cable is available in the Cable Kit using spare part number 740714-001.

a. Release the adhesive (1) that secures the display panel cable to the display panel.

b. Remove the cable (2).

Technical diagram showing a mechanical assembly with labeled components and directional arrows indicating assembly steps.

1. If you need to remove the antenna cables from the display enclosure:

a. Lift the antennas from the routing paths on the display enclosure (1).

b. Remove the WLAN antennas (2) and WWAN antennas from the enclosure (3).

Antenna cables are available in the Raw Panel Support Kit, spare part number 735590-001. The display enclosure is available using spare part number 740477-001.

Diagram illustrating a multi-layered device stack with numbered components and directional arrows indicating assembly or data flow.

Reverse this procedure to install the display assembly.

Description Spare part number

ExpressCard assembly 737733-001

Before removing the ExpressCard assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 46).

5. Remove the service door (see Service door on page 48).

6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).

7. Remove the keyboard (see Keyboard on page 63).

8. Remove the top cover (see Top cover on page 72).

Remove the ExpressCard assembly:

1. Position the computer upright and open as far as possible.
2. Remove the Torx T8M2.5x4.0 screw (1) that secures the light pipe to the computer, and then lift the light pipe from the computer (2).
3. Remove the four Torx T8M2.5x4.0 screws (3) that secure the ExpressCard assembly to the computer.
4. Lift up on the right side of the board to disengage it from the system board connector (4), and then pull the assembly upward and to the right to remove it from the computer (5).

Technical diagram of a computer motherboard with numbered components and directional arrows indicating assembly or movement.

Smart Card reader

Description Spare part number

Smart Card reader (includes cable) 742159-001

The Smart Card reader is located under the ExpressCard assembly.

Before removing the Smart Card reader, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).
9. Remove the ExpressCard assembly (see ExpressCard assembly on page 91).

Remove the Smart Card:

1. Position the computer upright and open as far as possible.
2. Remove the three Phillips PM2.5x4.0 screws (1) that secure the Smart Card reader to the computer.

3. Lift the Smart Card reader slightly upward and toward the left (2), and then disconnect the cable from the ZIF connector on the system board (3).

4. Remove the Smart Card reader from the computer (4).

Diagram of an electronic device with numbered components and directional arrows indicating assembly or movement.

Reverse this procedure to install the Smart Card reader.

Audio/USB board

Description Spare part number

Audio/USB board 737732-001

Before removing the audio/USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46),
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).

Remove the audio/USB board:

1. Position the computer upright and open as far as possible.
2. Remove the four Phillips M2.5x4.0 screws (1) that secure the audio/USB board to the base enclosure.
3. Lift up on the left side of the board to disengage it from the system board connector (2).
4. Pull the board up and toward the left to disengage the ports on the right side of the board from the base enclosure, and then remove it from the base enclosure (3).

Technical diagram of an electronic device with numbered components and directional arrows indicating assembly or component alignment.

Reverse this procedure to install the audio/USB board.

Processor heat sink

Description Spare part number

For use only with computer models equipped with quad-core processors 735372-001

For use only with computer models equipped with dual-core processors 735371-001

Before removing the processor heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46)
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).

8. Remove the top cover (see Top cover on page 72).
   Remove the processor heat sink:

9. Following the sequence stamped into the processor heat sink, loosen the four Phillips captive screws (1) that secure the processor heat sink to the system board.

NOTE: If there is Mylar tape that secures the heat sink to the fan, lift up on the tape to disengage the heat sink.

1. Remove the heat sink from the base enclosure (2).

NOTE: Use the image below that best matches your model.

Technical diagram of an electronic device showing labeled components and assembly steps

Technical diagram of a computer motherboard with labeled components and directional arrows indicating assembly or repair.

1. Thermal paste located on the surfaces of the processor (1) and the processor heat sink (2). Replacement thermal paste and pads are included in the processor heat sink and processor spare part kits.

Technical diagram showing two views of a computer motherboard with labeled components and numbered parts

Reverse this procedure to install the processor heat sink.

NOTE: The processor spare part kit includes replacement thermal material.

Description Spare part number

Intel Core i7 processors (include replacement thermal material):

i7-4930MX, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 57W 735099-002

i7-4900MQ, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 47W 723523-002

i7-4800MQ, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W 723524-002

i7-4700MQ, 2.40 GHz (Turbo up to 3.40 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W 723521-002

i7-4600M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 37W 737330-002

Intel Core i5 processors (include replacement thermal material):

i5-4330M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 37W 738201-002

i5-4300M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 37W 738309-002

Before removing the processor, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46)
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).
9. Remove the processor heat sink (see Processor heat sink on page 95).

Remove the processor:

1. Use a Torx T8 screwdriver to turn the processor locking screw (1) one-half turn counterclockwise, until you hear a click.

2. Lift the processor (2) straight up and remove it.

NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor socket.

Technical diagram of a mechanical assembly with numbered components, likely illustrating a turning or disassembly process.

Reverse this procedure to install the processor.

Graphics board fan/heat sink assembly

NOTE: The graphics board fan/heat sink assemblies include replacement thermal material.

Description Spare part number

Fan/heat sink assembly for use in models with the NVIDIA Quadro K5100M graphics card 735373-001
Fan/heat sink assembly for use in models with the NVIDIA Quadro K4100M or K3100M graphics card	735374-001
Fan/heat sink assembly for use in models with the NVIDIA Quadro K610M graphics card 735375-001

NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the graphics board heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see service door).
6. Remove the optical drive (see Bay hard drive on page 59). Optical drive on page 57) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72)

Remove the graphics board fan/heat sink assembly:

1. Disconnect the fan cable from the system board (1).
2. If the processor heat sink is still installed and has Mylar tap connecting it to the fan, lift up on the tape to disengage it from the fan.

3. Following the sequence stamped into the graphics board heat sink, loosen the four Phillips captive Torx (2) that secure the graphics board heat sink/fan assembly to the system board.

4. Lift the heat sink/fan assembly (3) straight up to remove it.

Technical diagram of an electronic device with numbered components, likely illustrating a power or circuit setup.

1. Use the image below that matches your computer's thermal pad configuration.

The thermal material must be thoroughly cleaned from the surfaces of the graphics board heat sink and the graphics board each time the graphics board heat sink is removed: Thermal material is used on the system board component closer to the fan (1) and the heat sink that services it (2), as well as on the graphics board (3) and various locations on the graphics board heat sink section (4) that services it.

Diagram of an electronic circuit board with numbered components and labeled parts, including a fan and component layout.

1. 

Diagram of a computer motherboard with numbered components, highlighting CPU and drive slots

Reverse this procedure to install the graphics board fan/heat sink assembly.

Graphics board

NOTE: The graphics board spare part kit includes replacement thermal material.

Description Spare part number

NVIDIA Quadro K5100M, 8 GB dedicated GDDR5 video memory 728555-001

NVIDIA Quadro K4100M, 4 GB dedicated GDDR5 video memory 728556-001

NVIDIA Quadro K3100M, 4 GB dedicated GDDR5 video memory 728557-001

NVIDIA Quadro K610M, 1 GB dedicated GDDR5 video memory 728554-001

Before removing the graphics board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 46).

5. Remove the service door (see Service door on page 48).

6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).

7. Remove the keyboard (see Keyboard on page 63).

8. Remove the top cover (see Top cover on page 72).

9. Remove the graphics board fan/heat sink assembly (see Graphics board fan/heat sink assembly on page 100).

Remove the graphics board:

1. Remove the 2 Torx T8M2.5×4.0 screws (1) that secure the graphics board to the system board.

2. Lift the right edge of the graphics board until it rests at an angle (2), and then remove it from the connector (3).

Technical diagram of a computer motherboard with numbered components and directional arrows indicating assembly or movement.

Reverse this procedure to install the graphics board.

Power connector cable

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service door (see Service door on page 48).
6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).
9. Remove the display assembly (see Display assembly on page 84).
10. Remove the graphics board fan/heat sink (see Graphics board fan/heat sink assembly on page 100).

Remove the power connector cable:

1. Remove the Torx T8M2.5×7.0 screw (1) that secures to the left, rear plastic cover to the base enclosure, and the lift the plastic piece off the base enclosure (2).
   The left, rear plastic cover is available in the Plastics Kit using spare part number 733637-001.
2. Remove the Torx T8M2.5×4.0 screw (3) that secures to the bracket to the base enclosure, and the lift the bracket out of the base enclosure (4).
   The bracket is available in the Bracket Kit using spare part number 737734-001.

3. Disconnect the cable from the system board (5).

4. Remove the power connector cable from the base enclosure (6).

Labeled diagram of an electronic device showing numbered components for assembly or maintenance reference.

Reverse this procedure to install the power connector cable.

System board

NOTE: All system board spare part kits include replacement thermal material.

NOTE: Models that support quad-core processors have four memory slots. Models that support dual-core processors have two memory slots.

Description Spare part number

System board for use in non-Windows 8 models 735592-001

System board for use in models with Windows 8 Standard 735592-501

System board for use in models with Windows 8 Professional 735592-601

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 46).

5. Remove the service door (see Service door on page 48).

6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59).
7. Remove the keyboard (see Keyboard on page 63).
8. Remove the top cover (see Top cover on page 72).
9. Remove the display assembly (see Display assembly on page 84).
10. Remove the graphics board fan/heat sink (see Graphics board fan/heat sink assembly on page 100).
11. Remove the processor heat sink (see Processor heat sink on page 95).
12. Remove the audio/USB board (see Audio/USB board on page 93).
13. Remove the Smart Card reader (see Smart Card reader on page 92).
14. Remove the Expresscard assembly (see ExpressCard assembly on page 91).

When replacing the system board, be sure that the following additional components are removed from the defective system board and installed on the replacement system board:

• SIM (see SIM on page 47)
• WLAN module (see WLAN module on page 52)
• WWAN module (see WWAN module on page 54)
- Solid-state drive (see Solid-state drive (SSD) – mSATA on page 51)
• Hard drives (see Hard drives, primary and secondary on page 49)
• Primary memory modules (see Primary memory module on page 65)
- Expansion memory modules (see Expansion memory module on page 62)
• Graphics board (see Graphics board on page 103)
• Processor (see Processor on page 98)

Remove the system board:

1. Pry off the plastic piece in the right rear corner above the RJ-45 connector (1).

2. Remove the Torx T8M2.5x4.0 screw that secures the bracket over the RJ-45 connector (2), and then lift the bracket off the connector (3). The RJ-45 connector bracket is available in the Bracket Kit using spare part number 737734-001. The right rear plastic cover is available in the Plastics Kit using spare part number 733637-001.

Diagram of a device's internal components with numbered labels indicating parts of the lid, casing, and base.

1. Disconnect the power connector cable (1) and the speaker cable (2) from the system board.

2. Remove the six Torx T8M2.5x4.0 screws (marked with a triangle icon) (3) that secure the system board to the base enclosure.

3. Lift up on the left side of the system board (4), and then pull the system board up and to the left to remove it.

CAUTION: The system board consists of very narrow areas. When lifting to remove it, be careful not to stress or bind and damage those narrow areas.

Labeled diagram of an electronic device showing internal components and parts with numbered annotations

When replacing the system board, note the location of the thermal material on the system board (1) and the base enclosure (2).

Top-down and side-view views of a computer chassis showing internal components and labeled parts (no text or symbols present)

Reverse this procedure to install the system board.

7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

1. Press f10 to enter Computer Setup.

2. To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

3. To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
4. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

To exit Computer Setup menus, choose one of the following methods:

• To exit Computer Setup menus without saving your changes:

Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

• To save your changes and exit Computer Setup menus:

Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring default settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

- or -

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the default settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type e, and then click File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
   The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Using MultiBoot

About the boot device order

As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.

NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.

You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.

Choosing MultiBoot preferences

You can use MultiBoot in the following ways:

• To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
• To dynamically choose the boot device, by pressing esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu.
• To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.

Setting a new boot order in Computer Setup

To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.

- or -

To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key.

1. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Dynamically choosing a boot device using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.

Setting a MultiBoot Express prompt

To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering MultiBoot Express preferences

When the Express Boot menu is displayed during startup, you have the following choices:

• To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter.
• To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
• To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests may be available in System Diagnostics:

• System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.
• Start-up test—This test analyzes the main computer components that are required to start the computer.
• Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
• Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.
• Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.
• Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery.
• BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut down or remove external power during the process. You will be given a confirmation screen before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.

You can view system information and error logs or select languages in the System Diagnostics window.

To start System Diagnostics:

1. Turn on or restart the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

8 Computer Setup (BIOS), MultiBoot, and UEFI in Windows 7

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

1. Press f10 to enter Computer Setup.

2. To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

3. To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
4. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

To exit Computer Setup menus, choose one of the following methods:

• To exit Computer Setup menus without saving your changes:

Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

• To save your changes and exit Computer Setup menus:

Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring default settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

- or -

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the default settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Access Help and Support by selecting Start > Help and Support.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
   The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Using MultiBoot

About the boot device order

As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.

NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.

You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.

Choosing MultiBoot preferences

You can use MultiBoot in the following ways:

• To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
• To dynamically choose the boot device, by pressing esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu.
• To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.

Setting a new boot order in Computer Setup

To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.

- or -

To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key.

1. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Dynamically choosing a boot device using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.

Setting a MultiBoot Express prompt

To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering MultiBoot Express preferences

When the Express Boot menu is displayed during startup, you have the following choices:

• To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter.
• To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
• To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.

Using HP PC Hardware Diagnostics (UEFI) (select models only)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 124.

b. Hard drive

c. BIOS

1. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.

1. Go to http://www.hp.com.
2. Click Support & Drivers, and then click the Drivers & Software tab.

3. Enter the product name in the text box, and then click Search.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

- or -

Click Download, and then select Run.

9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.

Using Computer Setup

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

2. To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

3. To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key.
4. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

1. Press f10 to enter Computer Setup.

To exit Computer Setup menus, choose one of the following methods:

- To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

- or -

- To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring default settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the default settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:

1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Suspend or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
3. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
4. Click your specific product from the models listed.
5. Click the appropriate operating system.
6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Using Advanced System Diagnostics

Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics:

• Start-up test—This test analyzes the main computer components that are required to start the computer.
• Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.

• Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

• Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.

• Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery.
• System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.

You can view system information and error logs in the Advanced System Diagnostics window.

To start Advanced System Diagnostics:

1. Turn on or restart the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

10 Specifications

Computer specifications

	Metric		U.S
Dimensions
Width 41.60 cm 16.37 in
Depth 27.20 cm 10.70 in
Height (front to back)	3.40 cm to 4.00 cm	1.33 in to 1.57 in
Weight 3.48 kg 7.67 lbs
Input power
Operating voltage 19.5 V dc @ 4.74 A - 120 W
Operating current 4.74 A
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%	10% to 90%
Nonoperating 5% to 95%	5% to 95%
Maximum altitude (unpressurized)
Operating	-15 m to 3,048 m	-50 ft to 10,000 ft
Nonoperating	-15 m to 12,192 m	-50 ft to 40,000 ft
Shock
Operating 125 g, 2 ms, half-sine
Nonoperating 200 g, 2 ms, half-sine
Random vibration
Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate

Metric	U.S.
Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

43.9 cm (17.3 in) HD+ display specifications

	Metric	U.S.
Dimensions
Width 23.3 cm 9.19 in
Depth 39.9 cm 15.69 in
Diagonal 43.9 cm 17.3 in
Weight 570 g max (1.26 lbs)
Contrast ratio 300:1 (min)
Brightness 200 nits (typical)
Backlight LED
Active area 382.08×214.92
Total power consumption 5.3 W max
Viewing angle SVA

43.9 cm (17.3 in) FHD display specifications

	Metric	U.S.
Dimensions
Width 23.3 cm 9.19 in
Depth 39.9 cm 15.69 in
Diagonal 43.9 cm 17.3 in
Weight 590 g max (1.30 lbs)
Contrast ratio 500:1 (min)
Brightness 300 nits (typical)
Backlight LED
Active area 382.08×214.92
Total power consumption 7.0 W max
Viewing angle WVA

Hard drive specifications

1 TB* 500 GB*
Dimensions
Height 9.5 mm 9.5 mm or 7 mm
Width 7.0 mm 7.0 mm
Weight 101 g 101 g
Interface type SATA SATA
Transfer rate 100 MB/sec 100 MB/sec
Security ATA security ATA security
Seek times (typical read, including setting)
Single track	3 ms	3 ms
Average	13 ms	13 ms
Maximum	24 ms	24 ms
Logical blocks	1,250,242,867	976,752,240
Disk rotational speed	5400 rpm	5400rpm or 7200 rpm
Operating temperature	5°C to 55°C (41°F to 131°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications

Applicable disc Read: Write:
BD-ROM, BD-ROM-DL, BD-R, BD-R-DL,	BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT	DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, CD-RW, DVD-R, DVD+RW, DVD+R DL, DVD-RW, DVD-R DL, BD-R, BD-R DL, BD-RE, BD-RE DL
Access time BD DVD
Random < 250 ms < 185 ms
Cache buffer 1 MB
Data transfer rate
4X BD-RAM 18,000 KB/sec
8X DVD 10,800 KB/sec
16X CD-R 2,400 KB/sec
10X CD-RW 1,500 KB/sec

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications

Applicable disc Read: Write:
CD-DA, CD+(E)G, CD-MIDI, CDTEXT,	CD-ROM, CD-ROM XA,MIXED MODE CD, CD-I, CD-I Bridge(Photo-CD, Video CD), Multisession CD(Photo-CD, CD-EXTRA, Portfolio, CD-R,CD-RW), CD-R, CD-RW,DVDROM (DVD-5, DVD-9, DVD-10,DVD-18), DVD-R, DVD-RW, DVD+R,DVD+RW, DVD-RAM, BD-ROM SL/DL	CD-R and CD-RW DVD+R, DVD+R(9),DVD+RW, DVD-R, DVD-R(9),DVD-RW,DVD-RAM
Access time CD DVD BD
Random 165 ms 185 ms 250 ms
Cache buffer 1 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
8X DVD 10,800 KB/sec
16X CD-R 2,400 KB/sec
10X CD-RW 1,500 KB/sec
8X DVD+R 10,800 KB/sec
8X DVD+RW 10,800 KB/sec
8X DVD-R 10,800 KB/sec
6X DVD-RW 8,100 KB/sec
4X DVD+R(9) 5,400 KB/sec
5X DVD-RAM 6,750 KB/sec
4X BD-ROM	18,000 KB/sec
4X BD-R read 18,000 KB/sec
4X BD-RE read	18,000 KB/sec
Transfer mode	Multiword DMA Mode

DVD±RW SuperMulti Double-Layer Drive specifications

Applicable disc Read: Write:
CD-DA, CD+(E)G, CD mIDI, CD-TEXT,	CD-ROM, CD-ROM XA, MIXED MODECD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM	CD-R and CD-RWDVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM, DVD+R DL, DVD-R DL
Access time CD DVD
Random < 140 ms < 160 ms
Cache buffer 0.5 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
8X DVD 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec
8X DVD+R 10,800 KB/sec
8X DVD+RW 10,800 KB/sec
8X DVD-R 10,800 KB/sec
6X DVD-RW 8,100 KB/sec
6X DVD+R(9) 5,400 KB/sec
5X DVD-RAM 6,750 KB/sec
Transfer mode Multiword DMA Mode

DVD-ROM Drive specifications

Applicable disc Read: Write:
CD-DA, CD+(E)G, CD mIDI, CD-TEXT,	CD-ROM, CD-ROM XA, MIXED MODECD, CD-I, CD-I Bridge (Photo cD,Video CD), Multisession CD (Photo cD,CDEXTRA, Portfolio, CD-R, CD-RW),CDR, CD-RW, DVD-ROM (DVD-5,DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM	CD-R and CD-RW
Access time CD DVD
Random < 140 ms < 160 ms
Cache buffer 0.5 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
8X DVD 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec

11 Backup and recovery in Windows 8

To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.

In Windows 8, from the Start screen, type restore, click Settings, and then select from the list of displayed options.

- or -

In Windows 8.1, from the Start screen, type restore, and then select from the list of displayed options.

NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

Backing up your information

Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair media (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

On Start screen, type backup, click Settings, and then select Save backup copies of your files with File History.

You can back up your information to an optional external hard drive or a network drive.

Note the following when backing up:

• Store personal files in the Documents library, and back it up regularly.
- Back up templates that are stored in their associated programs.
- Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.

To create a backup using Backup and Restore in Windows 8.0:

NOTE: Be sure that the computer is connected to AC power before you start the backup process.

NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

1. From the Start screen, type backup, and then click Settings.
2. Click Save backup copy of your files with file history.

File History windows are launched.

1. Follow the on-screen instructions to use file history to backup files.

- or -

Click recovery to create a recovery drive using a USB flash drive.

- or -

Click Windows 7 file recovery, and then click create a system image to create a system image.

To create a backup using Backup and Restore in Windows 8.1:

NOTE: Be sure that the computer is connected to AC power before you start the backup process.

NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

1. From the Start screen, type backup.

2. Click Save backup copy of your files with file history.
   File History windows are launched.

3. Follow the on-screen instructions to use file history to backup files.

- or -

Click recovery to create a recovery drive using a USB flash drive.

- or -

Click System Image Backup to create a system image.

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

• Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.
• f1.1 recovery tools: You can use the f1.1 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 8 operating system media to reboot the computer and repair the operating system.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.
2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type C, and then select Computer.

NOTE: If the Recovery Image partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately).

1. If the Recovery Image partition is listed, restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f11 while the "Press for recovery" message is displayed on the screen.
3. Choose your language.
4. Choose your keyboard layout.
5. Select Troubleshoot from the boot options menu.
6. Select Reset your PC, and follow the on-screen instructions.

Using Windows 8 operating system media (purchased separately)

To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 8 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads.
3. Power off the computer.
4. Power on the computer, and then press F9 to show the BIOS boot menu.
5. When the DVD is booting, select the DVD from the UEFI Boot Sources.
6. When prompted, press any keyboard key.
7. Follow the on-screen instructions.

After the installation is completed:

1. Eject the Windows 8 operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

NOTE: You may be prompted for your permission or password when using Refresh. See HP Support Assistant for more information. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

To start Refresh:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen.
4. In Windows 8.0, select General from the PC settings screen.

- or -

In Windows 8.1, select Update and Recovery, and then select Recovery.

1. Scroll the right-side choices down to display Refresh your PC without affecting your files.
2. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1. Press f11 while the computer boots.

- or -

Press and hold f11 as you press the power button.

1. Choose your language.
2. Choose your keyboard layout.
3. Select Troubleshoot from the boot options menu.
4. Select Reset your PC, and follow the on-screen instructions.

To use the Start screen:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen.
4. In Windows 8.0, select General from the PC settings screen.

- or -

In Windows 8.1, select Update and Recovery, and then select Recovery.

1. Scroll the right-side choices down to display Remove everything and reinstall Windows.
2. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions.

Using HP Software Setup

HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system.

1. From the Start screen, type HP Software Setup, and select Apps.
2. Open HP Software Setup.
3. Follow the on-screen directions to reinstall drivers or select software.

12 Backup and recovery in Windows 7

Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes:

• Creating recovery media and backups
  • Restoring and recovering your system

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7 operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery DVD installs specific drivers and applications. See Creating recovery media with HP Recovery Disc Creator on page 145.
2. Use Windows Backup and Recovery tools to perform the following:

• Back up individual files and folders
• Back up your entire hard drive (select models only)
- Create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive
• Create system restore points

NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability.

In case of system failure, you can use the backup files to restore the contents of your computer. See Backing up your information on page 145.

Guidelines

• When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using.
• Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process.

Creating recovery media with HP Recovery Disc Creator

HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs:

• Windows 7 operating system DVD—Installs the operating system without additional drivers or applications.
• Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

Creating recovery media

NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD.

To create the Windows DVD:

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.

After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator

2. Select Driver disk.

3. From the drop-down menu, select the drive for burning the recovery media.

4. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.

Backing up your information

You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular

basis to maintain a reasonably current backup. You should also create Windows system repair media (select models only) which can be used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

You can back up your information to an optional external hard drive, a network drive, or discs.

Note the following when backing up:

• Store personal files in the Documents library, and back it up regularly.
- Back up templates that are stored in their associated directories.
- Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.
- When backing up to discs, number each disc after removing it from the drive.

NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support.

To create a backup using Windows Backup and Restore:

NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

• Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
• f1.1 recovery tools (select models only): You can use the f1.1 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 7 operating system media to reboot the computer and repair the operating system.

Using the Windows recovery tools

Using the Windows recovery tools, you can:

• Recover individual files
- Restore the computer to a previous system restore point
• Recover information using recovery tools

NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support.

To recover information you previously backed up:

1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files.

To recover your information using Startup Repair, follow these steps:

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.

1. If possible, back up all personal files.
2. If possible, check for the presence of the Recovery Image partition and the Windows partition. To check for the Windows partition, select Start > Computer.

NOTE: If the Windows partition and the Recovery Image partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media.

1. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads.

2. Select Startup Repair.

3. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, select Start > Help and Support.

Using f11 recovery tools (select models only)

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.
2. If possible, check for the presence of the Recovery Image partition: click Start, right-click Computer, click Manage, and then click Disk Management.

NOTE: If the Recovery Image partition is not listed, you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media.

1. If the Recovery Image partition is listed, restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f11 while the "Press for recovery" message is displayed on the screen.
3. Follow the on-screen instructions.

Using Windows 7 operating system media

If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system.

To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 7 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.
3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

5. Click Next.

6. Select Install now.
7. Follow the on-screen instructions.

After the installation is completed:

1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

13 Backup and Recovery in SUSE Linux

Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.

Creating backups

1. Create restore media immediately after you set up the computer.
2. As you add files, routinely create a backup of your system and personal information.

Creating restore media

You can create an HP Factory Image, using an installed or an external DVD±RW optical drive or a USB drive. The HP Factory Image can be used to perform system recovery in the event of a system failure. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory.

To create the restore media:

1. Select Computer > More Applications.
2. In the left pane, click Tools, and then click Create HP Factory Image in the right pane.
3. Follow the on-screen instructions to create an image file to burn a recovery disc.

NOTE: The image produced by HP Create Factory Image can be written to a USB disk on key or a DVD. If you are writing to a DVD, follow the on-screen instructions. To write the image to a USB disk on key:

To write the image to a USB disk on key:

a. Insert the USB disk on key in a USB port.
b. To transfer the image to a USB disk on key, use the dd command.

Backing up your information

You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times:

• At regularly scheduled times
• Before the computer is repaired or restored
• Before you add or modify hardware or software

To back up your home directory files using Backup Manager Settings:

1. Select Computer > More Applications > Tools > Backup Manager Settings, and click Backup my home directory.
2. Click Storage Destination Location, and then select a location to back up your information.
3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time.
   To immediately back up your information, click the Backup Now check box.

NOTE: Before you back up your information, be sure you have designated a location to save the backup files.

1. Click Save and Backup to start the backup and to save the backup settings.

To restore backup files:

1. Select Computer > More Applications > Tools > Backup Manager Restore.
2. Click Backup Source, and then select the location of the backup files.
3. Click Restore Destination, and then select the destination to restore the files.
4. To restore all files from the selected location, click Restore all files. To restore select files only, click Restore selected files, click Select Files and then select the files to be restored.
5. Under Restore Point, click the time and date of the backup.

NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version.

1. Click Restore to start restoring the files, or click Cancel to cancel the operation.

Performing a system recovery

Recovery allows you to repair or restore the computer to its original factory state.

CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup.

To restore the computer using the HP Factory Image, you must first create the recovery media. If you have not already created it, see Creating restore media on page 150.

To restore the computer from the recovery disc, follow these steps:

1. If possible, back up all personal files.
2. Insert the HP Factory Image into the optical drive or insert the USB disk on key into the USB port, and restart the computer.
3. As the computer is restarting, press f9 to open the Computer Setup boot option menu and select the option for the optical drive, if you are using a DVD to restore. If you are using a USB disk to key, select USB disk on key.
4. Press the down arrow to select Restore SLED HP-BNB preload image from the Linux boot menu, and then press enter.
5. Using the arrow keys, select Yes when prompted: Do you want to start the System-Restore?
6. Follow the on-screen instructions.

NOTE: The image produced by the Create Factory Image utility may be written to either a USB disk on a key or a DVD. To write the image to a disk, use the dd command to transfer the image to a USB disk on a key. The USB disk on a key may be inserted in a USB port.

Remove everything and reinstall SLED

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system.

IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.

You can initiate this option by using the f11 key.

To use the f11 key:

Press f11 while the computer boots.

- or -

Press and hold f11 as you press the power button.

The following options are available:

• Cancel/Reboot—Reboots the system. No recovery or restore activity is performed.
• Recover/Repair System—This option repairs a system that is not working properly and preserves user data.
• Restore Factory System—This option restores the system back to the original factory state. User data is not preserved.

Select an option and follow the on-screen instructions.

14 Statement of Volatility

The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.

HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.

Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.

1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data. Restoring or re-programming nonvolatile memory that does not store personal data is neither necessary nor recommended.

a. Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press the ESC key to display the start up menu, then press F10. If the system has a BIOS administrator password, enter the password at the prompt.
b. Select the File menu, then Restore Defaults.
c. Select the System Configuration menu, then Restore Security Defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select the tag that has been set. Press the spacebar once to clear the tag, then press Enter to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, scroll down to DriveLock, then select DriveLock password. Select the desired hard drive. Click Disable protection, enter the existing master DriveLock password, then press Enter to confirm and return to the prior menu. Repeat this procedure if more than one hard drive has a DriveLock password.

f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Automatic DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more than one hard drive has an Automatic DriveLock password.

g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning message.

h. Select the File menu, then Save Changes and Exit.

i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor, one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor; press F1 to accept or F2 to reject.

If the HP notebook model number ends in a 'p' or 'w' and includes Intel® Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot. Select Save then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT.

i. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it.

k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it.

I. Remove all power and system batteries for at least 24 hours.

1. Remove and retain the storage drive or clear the contents of the drive.

a. Hard Disk Drive (HDD)

Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press ESC to display the start up menu, then press F10. Select the Security menu and scroll down to the Utilities menu. Select Disk Sanitizer and select the desired drive. For a higher level of protection, select Optimum.

NOTE: This process will take a long time, and the amount of time varies based on the hard drive capacity.

b. Solid State Drive (SSD)

Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third party utility designed to erase data from an SSD. To run Secure Erase, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display. Select the Security menu and scroll down to the Utilities menu. Select Secure Erase and select the desired hard drive.

Non-volatile memory usage

Non Volatile Memory Type	Amount (Size)	Does this memory store customer data?	Does this memory retain data when power is removed?	What is the purpose of this memory?	How is data input into this memory?	How is this memory write protected?
Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS)	256 Bytes No Yes Stores system			date and time and limited keyboard controller data.	Using the F10 Setup utility or changing the Microsoft® Windows® date & time.	This memory is not write-protected. HP recommends password protecting the F10 Setup utility.
Controller (NIC) EEPROM	64 Kbytes (not customer accessible)	No Yes Store NIC		configuration and NIC firmware.	Using a utility from the NIC vendor that can be run from DOS.	A utility is required to write data to this memory and is available from NIC vendor. Writing data to this ROM in an inappropriate manner will render the NIC non-functional.
Keyboard ROM 64	Kbytes (not customer accessible)	No Yes Stores		firmware code (keyboard, mouse, & battery management).	Programmed at the factory. Code is updated when the system BIOS is updated.	A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC non-functional.
DIMM Serial Presence Detect (SPD) configuration data	256 Bytes per memory module, 128 Bytes programmable (not customer accessible)	No Yes Stores memory		module information.	Programmed by the memory vendor.	Data cannot be written to this memory when the module is installed in a PC. The specific write protection method varies by memory vendor.
System BIOS 4 to 5	MBytes	Yes Yes Store system		BIOS code and PC configuration data.	System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated. Configuration data and settings are input using the F10 setup utility or a custom utility.	A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC non-functional.
Intel Management Engine Firmware (present only in models ending in a 'p' or 'w' or with Intel Centrino Pro technology)	1.5 or 5MByte	Yes Yes Stores		Management Engine Code, Settings, Provisioning Data and iAMT third party data store.	Management Engine Code is programmed at the factory. Code is updated via Intel secure firmware update utility. Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine (MEBx) setup utility. The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space.	The Intel chipset is configured to enforce HW protection to block all direct read/write access to this area. An Intel utility is required for updating the firmware. Only firmware updates digitally signed by Intel can be applied using this utility.
Bluetooth flash 2Mbit No Yes Stores				Bluetooth configuration and firmware.	Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.	A utility is required for writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade.
802.11 WLAN EEPROM	4kb to 8kb No Yes Stores			configuration and calibration data.	Programmed at the factory. Tools for writing data to this memory are not made public.	A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
Web Camera 64K bit No Yes Store Web				Cam configuration and firmware.	Using a utility from the device manufacturer that can be run from Windows.	A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
Fingerprint Reader	512kByte Flash	Yes Yes Stores		fingerprint templates.	By enrolling in HP ProtectTools Security Manager.	Only a digitally signed application can make the call to write to the flash.

Questions and answers

1. How can the BIOS settings be restored (returned to default settings)?

a. Turn on or restart the computer and press F10 when prompted near the bottom of the display.
b. Select File, then select Restore defaults.
c. Follow the on-screen instructions.
d. Select File, save changes and exit, then press Enter.

1. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written?

The DIMM SPD memory contains information about the memory module such as size, serial number, data width, speed/timing, voltage and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC. There are various third party tools available to read SPD memory.

1. Does the "Firmware Hub for System BIOS" contain the BIOS program? Is this chip writable, and if so how?

The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the write function.

1. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer. Is this true for these BIOS chips?

Yes, they are flash memory chips.

1. What is meant by "Restore the nonvolatile memory found in Intel-based system boards"?

This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.

1. Does resetting the CMOS configuration memory return the PC back to factory defaults?

The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings. To return these system data and configuration defaults to default settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults.

15 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

The length of the power cord set must be at least 1.0m (3.3t) and no more than 2.0 m (6.5 ft).
- All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
- The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.
- The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE	1
Germany	VDE	1
Italy	IMQ 1
Japan METI	3
The Netherlands	KEMA	1
Norway NEMKO 1
The People's Republic of China	COC	5
South Korea	EK	4
Sweden SEMKO	1
Switzerland	SEV	1
Taiwan BSMI	4
The United Kingdom	BSI	1
The United States	UL	2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm^2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm^2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm^2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

16 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

Index

A

AC adapter 17

AC adapter, spare part numbers 35, 37

AC adapter/battery light 14

accessory battery connector, identifying 19

audio, product description 4

audio-in (microphone) jack, identifying 15

audio-out (headphone) jack, identifying 15

audio/USB board

removal 93

spare part number 26, 40, 93

B

backup 150

Backup and Restore 139, 146

backup tools 144

backups

creating 145

recovering 147

base enclosure

spare part number 27, 38

battery

removal 46

spare part numbers 27, 37, 46

battery release latch 19

battery, identifying 19

BIOS

determining version 112, 120, 128

downloading an update 113, 121, 129

updating 112, 120, 128

Blu-ray Disc ROM with SuperMulti

DVD±R/RW DL Drive

specifications 135

Blu-ray R/RE DVD±RW SuperMulti

Double-Layer Drive

precautions 42

spare part number 26, 34, 39, 57, 59

specifications 134

Blu-ray ROM DVD±RW SuperMulti

Double-Layer Drive

spare part number 26, 34, 39, 57, 59

Bracket Kit, spare part number 32, 40

buttons

left pointing stick 8

left TouchPad 8

optical drive eject 15

power 11

right pointing stick 8

right TouchPad 8

Windows button 12

C

Cable Kit, spare part number 31, 40

cables, service considerations 41

caps lock light, identifying 9

chipset, product description 1

components

bottom 19

display 18

front 14

left side 16

rear 17

right side 15

top 8

computer part number 22

computer reset 142, 152

Computer Setup

navigating and selecting 111, 119, 127

restoring default settings 111, 119, 128

computer specifications 131

connector, power 17

connector, service considerations 41

D

diskette drive

precautions 42

display assembly

removal 84

spare part numbers 25, 84

display bezel

removal 67

spare part numbers 28, 37, 39, 67

display enclosure, spare part

number 29, 40, 90

Display Hinge Kit, spare part number 28, 37

display panel

product description 1

removal 70

spare part numbers 39, 70

display panel cable

spare part number 28

display specifications 132

display/webcam cable,

illustrated 31

DisplayPort, identifying 16

docking connector, identifying 19

docking support, product

description 5

Driver Recovery DVD, creating 145

using for restore 148

drives, preventing damage 42

DVD-ROM Drive

precautions 42

spare part number 26, 34, 39, 57, 59

specifications 137

DVD±RW and CD-RW SuperMulti

Double-Layer combo Drive

precautions 42

specifications 136

DVD±RW SuperMulti Double-Layer Drive

spare part number 26, 34, 40, 57, 59

specifications 136

E

electrostatic discharge 42

esc key, identifying 12

Ethernet, product description 4

ExpressCard assembly removal 91

spare part number 40, 91

ExpressCard insert, illustrated 30

ExpressCard slot 16

external media cards, product description 4

F

f11 recovery 140, 148

fingerprint reader removal 80

spare part numbers 25, 40, 80

fingerprint reader bracket, illustrated 30, 32

fingerprint reader insert, illustrated 30

fingerprint reader, identifying 11

fn key, identifying 12

function keys, identifying 12

G

graphics board

removal 103

spare part numbers 25, 37, 103

graphics board fan/heat sink assembly

removal 100

spare part numbers 100

graphics, product description 1

grounding equipment and methods 44

H

hard drive

precautions 42

product description 2

removal 49

spare part numbers 33, 36, 37, 49

specifications 133

Hard Drive Hardware Kit

spare part number 35, 39

hard drive light 14

hard drive recovery 140, 148

hard drive, identifying 20

headphone (audio-out) jack 15

hinge

spare part number 28, 37

HP Recovery Disc Creator, using 145

HP Recovery partition

checking for presence 148

using for recovery 148

I

integrated numeric keypad, identifying 13

integrated webcam light, identifying 18

internal display switch 18

internal microphones, identifying 18

J

jacks

audio-in (microphone) 15

audio-out (headphone) 15

network 17

RJ-45 (network) 17

K

keyboard

product description 5

removal 63

spare part numbers 25, 38, 39, 63

keypad

integrated numeric 13

keys

esc 12

fn 12

function 12

L

latch, battery release 19

latches, service door release 19

legacy support, USB 110, 118, 126

lights

AC adapter 17

AC adapter/battery 14

caps lock 9

hard drive 14

num lock 9

power 9, 14

TouchPad 9

webcam 18

wireless 9

LVDS board cable, illustrated 31

M

mass storage device

spare part numbers 33

mass storage device, spare part numbers 27

memory card reader, identifying 15

memory module

identifying 20

product description 1

removal 62, 65

spare part numbers 25, 37, 62, 65

microphone

product description 4

microphone (audio-in) jack, identifying 15

microphone module

spare part number 29, 39, 69

miscellaneous parts

spare part numbers 35

model name 1

mouse

spare part number 35, 37

multifunction board

removal 77

spare part number 25, 37, 77

mylar screw covers, spare part number 29

N

network jack, identifying 17

num lock light 9

O

operating system, product description 6

optical drive

precautions 42

product description 3

removal 57

spare part numbers 26, 34, 39, 57

specifications 134, 135, 136, 137

optical drive eject button, identifying 15

optical drive, identifying 15

P

packing guidelines 43

plastic parts 41

Plastics Kit, spare part number 30, 37

pointing device

product description 5

pointing stick 8

ports

DisplayPort 16

product description 5

USB 16

power button board removal 82

spare part number 25, 37, 82

power button, identifying 11

power cable, illustrated 31

power connector cable removal 105

power connector, identifying 17

power cord

set requirements 159

spare part numbers 35, 36

power lights 9, 14

power requirements, product description 5

processor

product description 1

removal 98

spare pare numbers 37, 39

spare part numbers 25, 37, 40, 98

processor heat sink removal 95

spare part numbers 26, 27, 39, 95

processor,

spare pare numbers 40

product description audio 4

chipset 1

display panel 1

docking support 5

Ethernet 4

external media cards 4

graphics 1

hard drives 2

keyboard 5

memory module 1

microphone 4

operating system 6

optical drives 3

pointing devices 5

ports 5

power requirements 5

processors 1

product name 1

security 6

serviceability 7

solid state drive 2

video 4

wireless 4

product name 1, 21, 22

product number 22

R

rear cover, left, illustrated 30

rear cover, right, illustrated 30

recovery 142, 150

recovery media, creating 145

recovery media, using for restore 148

recovery partition 140, 148

recovery tools 144

recovery tools, Windows 147

recovery, system 146

recycle computer 142

refresh 142

removal/replacement

preliminaries 41

procedures 46, 67

remove everything and reinstall Windows 142

reset computer 142, 152 steps 142, 152

restoring the hard drive 140, 148

RJ-45 (network) jack, identifying 17

RJ-45 bracket, illustrated 32

RTC battery

removal 55

spare part number 27, 39, 55

S

Screw Kit

spare part number 35, 40

SD card reader insert, illustrated 30

security cable slot, identifying 16

security lock bracket, illustrated 32

security, product description 6

sequential part numbers 36

serial number 21, 22

service considerations 41

service door

removal 48

spare part number 27, 37, 48

service door release latch 19

service tag 21

serviceability, product description 7

setup utility

navigating and selecting 111, 119

restoring default settings 111, 119

SIM slot, identifying 19

SIM, removal 47

SLED

remove everything and reinstall option 152

slots

ExpressCard 16

security cable 16

SIM 19

smart card 16

Smart Card reader removal 92

spare part number 26, 40, 92

smart card slot 16

solid-state drive

precautions 42

product description 2

spare part numbers 26, 33, 51

solid-state drive (SSD)

removal 51

speaker assembly removal 75

spare part number 37, 75

specifications

Blu-ray Disc ROM with

SuperMulti DVD±R/RW DL

Drive 135

Blu-ray R/RE DVD±RW

SuperMulti Double-Layer

Drive 134

computer 131

display 132

DVD-ROM Drive 137

DVD±RW SuperMulti Double-Layer Drive 136

hard drive 133

optical drive 134, 135, 136, 137

Startup Repair, using 147

static-shielding materials 45

system board

removal 106

spare part numbers 25, 106

System Diagnostics 116

T

tools required 41

top cover

removal 72

spare part number 25, 39, 72

TouchPad

buttons 8

removal 79

spare part number 79

TouchPad light, identifying 9

TouchPad zone identifying 8

transporting guidelines 43

U

upgrade bay hard drive removal 59

spare part number 59

USB 3.0 port 15, 16

USB legacy support 110, 118, 126

USB ports, identifying 15, 16

V

vents, identifying 16, 17, 20

video, product description 4

W

warranty period 22

webcam 18

identifying 18

removal 69

spare part number 29, 39, 69

webcam light, identifying 18

Windows

Refresh 142

reinstall 142

remove everything and reinstall option 142

reset 142

Windows 7 operating system DVD

creating 145

using for restore 148

Windows 7 operating system media

creating 145

using for restore 148

Windows 8 operating system DVD 140

Windows button, identifying 12

Windows Startup Repair, using 147

wireless

product description 4

wireless antennas, identifying 18

wireless light 9

WLAN antenna and cables, spare part number 29

WLAN antennas, identifying 18

WLAN module

removal 52

spare part numbers 26, 37, 52

workstation guidelines 44

WWAN antenna and cables, spare part number 29

WWAN antennas, identifying 18

WWAN module

removal 54

spare part numbers 26, 37, 54