BENQ

SH960 - Projector BENQ - Free user manual and instructions

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Download the instructions for your Projector in PDF format for free! Find your manual SH960 - BENQ and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. SH960 by BENQ.

USER MANUAL SH960 BENQ

Important safety instructions ..... 3

Overview 6

Shipping contents ......6

Remote control batteries ....7

Remote control operation......7

Projector features......8

Projector exterior view ......9

Controls and functions......10

Control panel 10

Remote control ....11

Positioning your projector...... 12

Choosing a location....12

Obtaining a preferred projected image size ....13

Projection dimensions....14

Shifting the projection lens ....16

Connecting with video equipment.... 17

Preparations ......17

Connecting HDMI devices....17

Connecting component-video devices ....18

Connecting S-Video or video devices.....18

Connecting a computer....19

Connecting a monitor ....19

Using the projector.... 20

Turning the projector on ....20

Selecting an input source ......21

Using the menus ....22

Securing the projector ......22

Using a security cable lock....22

Utilizing the password function......23

Adjusting the projected image .....25

Adjusting the projection angle ....25

Auto-adjusting the image 25

Fine-tuning the image size and clarity.....25

Correcting picture distortion .....26

Using the preset and user modes .....27

Fine-tuning the picture quality......29

Advanced picture quality controls.....30

Selecting the aspect ratio......33

Hiding the image ....35

Freezing the image....35

Utilizing FAQ function ....35

Adjusting the sound ....36

Controlling the projector through a Lan environment ....37

Operating in a high altitude environment ....40

Displaying more than one image source simultaneously ....41

Turning the projector off ....42

On-Screen Display (OSD) menus .....43

Additional information ....51

Care of the projector ....51

Lamp information ....52

Getting to know the lamp hour .... 52

Extending lamp life 52

Timing of replacing the lamp 53

Replacing the lamp.... 53

Indicators 56

Troubleshooting ....57

Specifications ....58

Thank you for your purchase of this quality BenQ projector! It has been designed to provide you with an enjoyable home theater viewing experience. For the best results, please read this manual through carefully as it is your guide through the control menus and operation.

Important safety instructions

Your projector is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that you follow the instructions mentioned in this manual and marked on the product.

  1. Please read this user manual before you operate your projector. Keep this manual in a safe place for future reference.

BENQ SH960 - Important safety instructions - 1

natural_image Illustration of a projector with paper being handled, no text or symbols present
  1. Always place the projector on a level, horizontal surface during operation.

  2. Do not place the projector on an unstable cart, stand, or table as it may fall and be damaged;

  3. Do not place inflammables near the projector;
  4. Do not use if tilted at an angle of more than 10 degrees left to right, nor at angle of more than 15 degrees front to back.

BENQ SH960 - Important safety instructions - 2

natural_image Illustration of a projector with lens and two books on top (no text or symbols)
  1. Do not store the projector on end vertically. Doing so may cause the projector to fall over, causing injury or resulting in damage.

BENQ SH960 - Important safety instructions - 3

natural_image Illustration of a projector mounted on a stand with multiple books beside it (no text or symbols visible)
  1. Do not place the projector in any of the following environments:

  2. space that is poorly ventilated or confined. Allow at least 50 cm clearance from walls and free flow of air around the projector;

  3. locations where temperatures may become excessively high, such as the inside of a car with all windows closed;
  4. locations where excessive humidity, dust, or cigarette smoke may contaminate optical components, shorten the projector's lifespan and darken the screen;

BENQ SH960 - Important safety instructions - 4

natural_image Illustration of a projector with a broom and cloud-like smoke effects (no text or symbols)
  • locations near fire alarms;
  • locations with an ambient temperature above 35^ C/ 95^ F;
  • locations where altitude is higher than 1500 meters/4920 feet above sea level.

BENQ SH960 - Important safety instructions - 5

text_image 30°C 23°C 4920- 9840 feet
  1. Do not block the vents holes while the projector is on (even in standby mode):

- Do not cover the projector with any item; - Do not place the projector on a blanket, bedding or any other soft surface.

BENQ SH960 - Important safety instructions - 6

natural_image Illustration of a steaming paper roll with steam and motion lines indicating airflow (no text or symbols)
  1. In areas where the mains power supply voltage may fluctuate by ±10 volts, it is recommended that you connect your projector through a power stabilizer, surge protector or uninterruptible power supply (UPS) as appropriate to your situation.

BENQ SH960 - Important safety instructions - 7

natural_image Illustration of a projector with a connected cable and a small sensor (no text or symbols visible)
  1. Do not step on the projector or place any objects upon it.

BENQ SH960 - Important safety instructions - 8

natural_image Illustration of a projector with documents flying out, emitting steam (no text or symbols)
  1. Do not place liquids near or on the projector. Liquids spilled into the projector will void your warranty. If the projector does become wet, disconnect it from the power point and call BenQ to have the projector repaired.

BENQ SH960 - Important safety instructions - 9

natural_image Cartoon illustration of a projector with a small screen and smoke, emitting exhaust smoke (no text or symbols)
  1. Do not look straight into the projector lens during operation. It may harm your sight.

BENQ SH960 - Important safety instructions - 10

natural_image Illustration of a person sneezing while looking through a projector screen (no text or symbols present)
  1. Do not operate the projector lamp beyond the rated lamp life. Excessive operation of lamps beyond the rated life could cause a lamp to break on rare occasions.

BENQ SH960 - Important safety instructions - 11

natural_image Illustration of a projector with cartoon eyes and a clock showing 12 o'clock (no text or symbols)
  1. The lamp becomes extremely hot during operation. Allow the projector to cool for approximately 45 minutes prior to removing the lamp assembly for replacement.

BENQ SH960 - Important safety instructions - 12

natural_image Illustration of a projector with a hand gesturing and emitting sound waves (no text or symbols)
  1. This projector is capable of displaying inverted images for ceiling mount installation. Use only BenQ's Ceiling Mount Kit for mounting.

BENQ SH960 - Important safety instructions - 13

natural_image Cartoon illustration of a projector with smiling faces and flying debris (no text or symbols)
  1. Never attempt to replace the lamp assembly until the projector has cooled down and is unplugged from the power supply.

BENQ SH960 - Important safety instructions - 14

natural_image Cartoon illustration of a projector with a cable and fan, emitting exhaust smoke (no text or symbols)
  1. When you think service or repair is required, take the projector only to a suitably qualified technician.

BENQ SH960 - Important safety instructions - 15

natural_image Illustration of a projector with cartoon clouds and a 'beeho' tag (no text or symbols on the device itself)
  1. Do not attempt to disassemble this projector. There are dangerous high voltages inside which may cause death if you should come into contact with live parts. The only user serviceable part is the lamp which has its own removable cover. See page 53.

Under no circumstances should you ever undo or remove any other covers. Refer servicing only to suitably qualified professional service personnel.

BENQ SH960 - Important safety instructions - 16

natural_image Cartoon illustration of a projector with arms and legs, showing motion and spray (no text or symbols)

BENQ SH960 - Important safety instructions - 17

Notice

Please keep the original packing for possible future shipment. If you need to pack your projector after use, adjust the projection lens to an appropriate position, put the lens cushion around the lens, and fit the lens cushion and projector cushion together to prevent damage during transportation.

Moisture condensation

Never operate the projector immediately after moving it from a cold location to a hot location. When the projector is exposed to such a change in temperature, moisture may condense on the crucial internal parts. To prevent the projector from possible damage, do not use the projector for at least 2 hours when there is a sudden change in temperature.

Avoid volatile liquids

Do not use volatile liquids, such as insecticide or certain types of cleaner, near the projector. Do not have rubber or plastic products touching the projector for a long time. They will leave marks on the finish. If cleaning with a chemically treated cloth, be sure to follow the cleaning product's safety instructions.

Disposal

This product contains the following materials which are harmful to human bodies and environment.

  • Lead, which is contained in solder.
    • Mercury, which is used in the lamp.

To dispose of the product or used lamps, consult your local environment authorities for regulations.

Overview

Shipping contents

Carefully unpack and verify that you have the items below. Some of the items may not be available depending on your region of purchase. Please check with your place of purchase.

BENQ SH960 - Shipping contents - 1

Some of the accessories may vary from region to region.

The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.

BENQ SH960 - Shipping contents - 2

natural_image Exterior view of a projector with no visible text or symbols on the device itself

BENQ SH960 - Shipping contents - 3

text_image Remote control

BENQ SH960 - Shipping contents - 4

text_image Batteries

BENQ SH960 - Shipping contents - 5

text_image Warranty card

BENQ SH960 - Shipping contents - 6

text_image RMSL User manual CD

BENQ SH960 - Shipping contents - 7

text_image BIG Quick start guide

BENQ SH960 - Shipping contents - 8

natural_image Illustration of a power cord with two terminal plugs, labeled 'Power cable' below (no other text or symbols)

BENQ SH960 - Shipping contents - 9

natural_image Illustration of a VGA cable with three connectors and a purple label below (no text on the cable itself)

Remote control batteries

  1. To open the battery cover, turn the remote control over to view its back, push on the finger grip on the cover and slide it up in the direction of the arrow as illustrated. The cover will slide off.

BENQ SH960 - Remote control batteries - 1

natural_image Diagram showing a hand holding a device with an arrow indicating transformation, alongside a close-up of the internal battery (no text or symbols present)
  1. Remove any existing batteries (if necessary) and install two new AAA batteries observing the battery polarities as indicated in the base of the battery compartment. Positive (+) goes to positive and negative (-) goes to negative.

  2. Refit the cover by aligning it with the case and sliding it back up into position. Stop when it clicks into place.

Notes on handling batteries

  • Do not mix old batteries with new ones, or mix different types of batteries.
  • Avoid leaving the remote control and batteries in an excessive hot or humid environment like the kitchen, bathroom, sauna, sunroom, or in a closed car.
  • Dispose of used batteries according to the battery manufacturer's instructions and local environment regulations for your region.
  • If the remote control will not be used for an extended period of time, remove the batteries to avoid damage to the control from possible battery leakage.

Remote control operation

- Make sure that there is nothing positioned between the remote control and the infrared (IR) sensors on the projector that might obstruct the IR beam from the remote control reaching the projector.

up to 8 m

BENQ SH960 - Remote control operation - 1

text_image 15° 15°

- The effective range of the remote control is up to 8 meters, and at an angle within 30 degrees of the IR

beam. Always aim straight at the projector, however most screens will also reflect the IR beam to the projector.

⚠️ Ceiling mounting the projector

We want you to have a pleasant experience using your BenQ projector, so we need to bring this safety matter to your attention to prevent damage to person and property.

If you intend to mount your projector on the ceiling, we strongly recommend that you use a proper fitting BenQ projector ceiling mount kit and that you ensure it is securely and safely installed.

If you use a non-BenQ brand projector ceiling mount kit, there is a safety risk that the projector may fall from the ceiling due to an improper attachment through the use of the wrong gauge or length screws.

You can purchase a BenQ projector ceiling mount kit from the place you purchased your BenQ projector. BenQ recommends that you also purchase a separate Kensington lock compatible security cable and attach it securely to both the Kensington lock slot on the projector and the base of the ceiling mount bracket. This will perform the secondary role of restraining the projector should its attachment to the mounting bracket become loose.

Projector features

• Full HD compatible

The projector is compatible with Standard Definition TV (SDTV) 480i, 480p, 576i, 576p, and High Definition TV (HDTV) 720p, 1080i and 1080p formats, with the 1080p format providing a true 1:1 image reproduction.

• High picture quality

The projector provides excellent picture quality due to its high resolution, excellent home theater brightness, super high contrast ratio, vivid color and rich gray-scale reproduction.

- High brightness

The projector features super high brightness to achieve excellent picture quality in ambient light conditions, outperforming ordinary projectors.

• Vivid color reproduction

The projector features a 6-segment color wheel to produce realistic color depth and range unattainable with lesser segment color wheels.

- Rich gray-scale

When viewed in a darkened environment, the automatic gamma control provides excellent gray-scale display which reveals details in shadows and in night or darkened scenes.

- Intuitive lens shift

The intuitive control over lens shift lever provides flexibility in setting-up your projector.

- Wide variety of inputs and video formats

The projector supports a wide variety of inputs for connection to your video and PC equipment, including component video, S-Video, and composite video, as well as HDMI, PC, and an output trigger for connection to automated screen and environment lighting systems.

• Professional calibration control

To reach a higher standard of performance, the projector incorporates Expert Mode settings in its OSD menus, which requires professional calibration service from authorized installers.

• Panamorph lenses compatible

The projector is compatible with Panamorph lenses that allow you to convert 16:9 projectors to 2.35:1 aspect ratio.

Projector exterior view

Front and upper side view
BENQ SH960 - Projector exterior view - 1

text_image Labeled diagram of a projector with numbered parts for identification

Rear view

See "Connecting with video equipment" on page 17 for connection details.

BENQ SH960 - Rear view - 1

text_image 9 10 11 12 14 516 17 18 19 h

Under view
BENQ SH960 - Rear view - 2

text_image Technical diagram of an electronic device with numbered components, likely a display or control panel.
  1. Control panel (See "Control panel" on page 10 for details.)
  2. Lamp cover
  3. Vent (heated air exhaust)
  4. Projection lens
  5. Kensington lock slot
  6. Vent (cold air intake)
  7. Front IR sensor
  8. Lens shift lever

  9. AC Power cable inlet

  10. Rear IR sensor

  11. Audio input jack Audio output jack
  12. RJ45 LAN input jack
  13. HDMI port
  14. USB port
  15. RS-232 control port Used to interface with a PC or home theater control/automation system.
  16. RGB signal output jack
  17. 12VDC output terminal Used to trigger external devices such as an electric screen or light control, etc. Consult your dealer for how to connect these devices.
  18. RGB (PC)/Component video (YPbPr/YCbCr) signal input jack
  19. Component Video inputs (RCA) support Y/PB/PR or Y/CB/CR video signal
  20. Composite Video input (RCA)
  21. S-Video input (mini 4-pin DIN)

  22. Adjustable feet

  23. Ceiling mount holes

Controls and functions

Control panel

BENQ SH960 - Control panel - 1

text_image Labeled diagram of a mechanical or electronic device with numbered components and control buttons
  1. Focus ring

Adjusts the focus of the projected image.

  1. Zoom ring

Adjusts the size of the projected image.

  1. TEMPerature warning light

Lights up or flashes if the projector's temperature becomes too high.

  1. POWER indicator light

Lights up or flashes when the projector is operating.

  1. MODE

Sequentially selects a predefined picture setting available for each input.

  1. POWER

Performs the same action as POWER on the remote control.

Toggles the projector between standby and on.

  1. Arrow/Keystone keys (Left / , Up / ,

BENQ SH960 - Control panel - 2

Right ▶/ □, Down □ / )

Moves the current On-Screen Display (OSD) menu selection in the direction of the arrow being pressed when the OSD menu is activated. Manually corrects distorted pictures resulting from an angled projection.

  1. MENU/EXIT

Toggles the On-Screen Display (OSD) menu on and off.

Goes back to previous OSD menus, exits and saves any changes made using the On-Screen Display (OSD) menu.

  1. ENTER

Enacts the selected On-Screen Display (OSD) menu item.

  1. BLANK

Used to hide the screen image.

  1. LAMP indicator light 1, 2

Lights up or flashes when the projector lamp has developed a problem.

  1. ASPECT

Selects the display aspect ratio.

  1. AUTO

Automatically determines the best picture timings for the displayed image.

  1. SOURCE

Performs the same action as the source selection keys (HDMI, VIDEO, S-VIDEO, Component 1, Component 2, PC) on the remote control.

Switches sequentially through input sources.

Remote control

BENQ SH960 - Remote control - 1

text_image 1 2 3 4 5 6 7 8 9 10 11 MODE ENTER BASE TRIF-RETURN RESET VOLUME- CONTRACT VOLUME- PRESS AIRECT AUTO 12 13 14 15 16 Benq
  1. ON/OFF

Toggles the projector between standby mode and on.

  1. Source selection keys (COMPONENT, VIDEO, S-VIDEO, HDMI, PC, SOURCE)

Selects an input source for display.

BENQ SH960 - Remote control - 2

The COMPONENT key toggles between Component 1 and Component 2.

  1. MENU/EXIT

Turns on the On-Screen Display (OSD) menu. Goes back to previous OSD menu, exits and saves menu settings.

  1. BLANK

Used to hide the screen image.

  1. Arrow/Keystone keys (Left / , Up / ,

Right ▶/□, Down□/ )

Moves the current On-Screen Display (OSD) menu selection in the direction of the arrow being pressed when the OSD menu is activated.

Manually corrects distorted pictures resulting from an angled projection.

  1. MODE/ENTER

Sequentially selects a predefined picture setting available for each input.

Enacts the selected On-Screen Display (OSD) menu item.

  1. LASER

Emits visible laser pointer light for presentation purposes.

  1. TEST PATTERN

Displays the test pattern.

Starts the FAQ function.

  1. FREEZE

Freezes the projected image.

  1. ASPECT

Selects the display aspect ratio.

  1. AUTO

Automatically determines the best picture timings for the displayed image.

  1. BRIGHTNESS

Adjusts brightness.

  1. VOLUME+/VOLUME-

Adjusts the sound level.

  1. MUTE

Toggles projector audio between on and off.

  1. CONTRAST

Adjusts contrast.

Operating the LASER pointer

The Laser Pointer is a presentation aid for professionals. It emits red colored light when you press it.

The laser pointer is not a toy. Parents should be mindful of the dangers of laser energy and keep this remote control out of the reach of children.

BENQ SH960 - Operating the LASER pointer - 1

BENQ SH960 - Operating the LASER pointer - 2

Do not look into the laser light window or shine the laser light beam on yourself or others. See the warning messages on the back of the remote control prior to using it.

Positioning your projector

Choosing a location

Your projector is designed to be installed in one of four possible installation locations.

Your room layout or personal preference will dictate which installation location you select. Take into consideration the size and position of your screen, the location of a suitable power outlet, as well as the location and distance between the projector and the rest of your equipment.

1. Floor Front:

Select this location with the projector placed near the floor in front of the screen. This is the most common way to position the projector for quick setup and portability.

BENQ SH960 - Floor Front: - 1

natural_image Simple line drawing of a person observing a server rack on a table (no text or symbols)

2. Ceiling Front:

Select this location with the projector suspended from the ceiling in front of the screen.

Purchase the BenQ Projector Ceiling Mount Kit from your dealer to mount your projector on the ceiling.

*Set Ceiling Front after you turn the projector on.

BENQ SH960 - Ceiling Front: - 1

natural_image Simple line drawing of a person observing a camera mounted on a pole, with no text or symbols present.

3. Floor Rear:

Select this location with the projector placed near the floor behind the screen.

Note that a special rear projection screen is required.

*Set Floor Rear after you turn the projector on.

BENQ SH960 - Floor Rear: - 1

natural_image Simple line drawing of a person observing a projector mounted on a table, with a human silhouette nearby (no text or symbols)

4. Ceiling Rear:

Select this location with the projector suspended from the ceiling behind the screen.

Note that a special rear projection screen and the BenQ Projector Ceiling Mount Kit are required for this installation location.

*Set Ceiling Rear after you turn the projector on.

BENQ SH960 - Ceiling Rear: - 1

natural_image Diagram showing a projector projecting a screen to a human silhouette (no text or symbols)

\*To set the projector position:

  1. Press MENU/EXIT and then press / 📋 the System Setup menu is highlighted.
  2. Press / Highlight Projector Position and press / until the correct position is selected.

BENQ SH960 - \*To set the projector position: - 1

text_image System Setup Language English Splash Screen BenQ Projector Position Floor Front Auto Power Off Disable Sleep Timer Disable Background Color Blue Menu Settings Input Source Quick Auto Search Off Closed Caption Standby Monitor Out Off S-Video EXIT Back

Obtaining a preferred projected image size

The distance from the projector lens to the screen, the zoom setting, and the video format each factors in the projected image size.

This projector is equipped with a movable lens. See "Shifting the projection lens" on page 16 for details. You can see the diagrams on pages 14 and 15 for the vertical offset values in the dimension tables that are measured when the lens is shifted fully up or down.

If you are using a 120-inch, 4:3-aspect-ratio screen, please refer to "The screen aspect ratio is 4:3 and the projected picture is 4:3". The average projection distance is 494 cm.

If you have a 16:9-aspect-ratio screen and your measured projection distance was 4.5 m (450 cm), please refer to "The screen aspect ratio is 16:9 and the projected picture is 16:9". The closest match in the "Average" column is 449 cm. Looking across this row shows that a 100-inch screen is required.

Checking the min and max projection distance values in the columns of "Projection distance [cm]" on page 14 indicates that the 4.5 m measured projection distance will also fit the 90 and 110-inch size screens. The projector can be adjusted (using the zoom control) to display on these different screen sizes at the projection distance. Be aware that these different screens have different vertical offset values.

If you place the projector in a different position (to that recommended), you will have to tilt it down or up to center the image on the screen. In these situations, some image distortion will occur. Use the Keystone function to correct the distortion. See "Correcting picture distortion" on page 26 for details.

Projection dimensions

Installation for a 16:9 ratio screen

Floor Installation
BENQ SH960 - Projection dimensions - 1

text_image

: Screen
: Center of lens

Ceiling Installation
BENQ SH960 - Projection dimensions - 2

text_image

: Screen
: Center of lens

■ The screen aspect ratio is 16:9 and the projected picture is 16:9

Screen dimensions Projection distance [cm]Lowest/ Highest lens position [cm]
Diagonal[inch (mm)]Height[cm]Width[cm]Min distance(with max zoom)AverageMax distance(with min zoom)
30 (762) 37 66108 135 1662 4.7
40 (1016) 5089 144 180215 6
50 (1270) 62111 180 224269 8
60 (1524) 75133 215 269323 9
70 (1778) 87155 251 314377 11
80 (2032)100177 287 35943112
90 (2286)112199 323 40448514
100 (2540)12522135944953916
110 (2794)13724349549459217
120 (3048)14926643153964619
130 (3302)16228846758370020
140 (3556)17431050362875422
150 (3810)18733253967380823
160 (4064)19935457571886225
170 (4318)21237661076391626
180 (4572)22439864680896928
190 (4826)237421682853102330
200 (5080)249443718898107731
250 (6350)3115538981122134639
300 (7620)37466410771346161647

BENQ SH960 - Projection dimensions - 3
The above numbers are approximate and may be slightly different from the actual measurements. Only the recommended screen sizes are listed. If your screen size is not in the table above, please contact your dealer for assistance.

Installation for a 4:3 ratio screen

The illustrations and table below are provided for those users who already have 4:3 aspect ratio screens or intend to purchase 4:3 aspect ratio screens to view 4:3 ratio projected images.

BENQ SH960 - Installation for a 4:3 ratio screen - 1

text_image Floor Installation : Screen : Center of lens

BENQ SH960 - Installation for a 4:3 ratio screen - 2

text_image Ceiling Installation : Center of lens

■ The screen aspect ratio is 4:3 and the projected picture is 4:3

Screen dimensions Projection distance [cm]Lowest/ Highest lens position [cm]Image height [cm]
Diagonal[inch (mm)]Height[cm]Width[cm]Min distance(with max zoom)AverageMax distance(with min zoom)
30 (762) 46 6199 124 1484.3 34.3
40 (1016) 6181 132 165 1985.7 45.7
50 (1270) 76102 165 206247 7.1 57.2
60 (1524) 91122 198 247297 8.6 68.6
70 (1778) 107142 231 288346 10.080.0
80 (2032) 122163 264 33039511.491.4
90 (2286) 137183 297 371445 12.9102.9
100 (2540)152 203 330412 494 14.3114.3
110 (2794)16822436345354415.7125.7
120 (3048)183 244 395494 593 17.1137.2
130 (3302)198 264 428536 643 18.6148.6
140 (3556)213 284 461577 692 20.0160.0
150 (3810)229 305 494618 742 21.4171.5
160 (4064)244 325 527659 791 22.9182.9
170 (4318)259 345 560700 840 24.3194.3
180 (4572)274 366 593742 890 25.7205.7
190 (4826)290 386 626783 939 27.1217.2
200 (5080)305 406 659824 989 28.6228.6
250 (6350)3815088241030123635.7285.8
300 (7620)4576109891236148342.9342.9

BENQ SH960 - Installation for a 4:3 ratio screen - 3

The above numbers are approximate and may be slightly different from the actual measurements. Only the recommended screen sizes are listed. If your screen size is not in the table above, please contact your dealer for assistance.

Shifting the projection lens

The lens shift control provides flexibility for installing your projector. It allows the projector to be positioned off the center of the screen.

The lens shift is expressed as a percentage of the projected image height or width. It is measured as an offset from the projected image's vertical or horizontal center. You can use the lever to shift the projection lens in any direction within the allowable range depending on your desired image position.

To use the lens shift lever:

  1. Release the lever by turning it counterclockwise.
  2. Move the lever to adjust the projected image position.
  3. Lock the lever by turning it clockwise.

- When the screen position is fixed

BENQ SH960 - Shifting the projection lens - 1

text_image Projector H V Screen Range of placement Center of lens

- When the projector position is fixed

BENQ SH960 - Shifting the projection lens - 2

text_image 100% 25% -25% -100% 41.3%41.3% 图示

BENQ SH960 - Shifting the projection lens - 3

- Please do not over-tighten the lever.

- Lens shift adjustment will not result in a degraded picture quality. In the unlikely event that the image distortion is produced, see "Adjusting the projected image" on page 25 for details.

Connecting with video equipment

You can connect the projector to any type of video equipment, such as a VCR, DVD player, digital tuner, cable or satellite decoder, video game console or digital camera. You can also connect it to a desktop or laptop PC or Apple Macintosh system. You need only connect the projector to a source device using just one of the connecting methods, however each provides a different level of video quality. The method you choose will most likely depend upon the availability of matching terminals on both the projector and the Video source device as described below:

Terminal nameTerminal appearanceReference Picture quality
HDMIBENQ SH960 - Connecting with video equipment - 1"Connecting HDMI devices" on page 17Best
Component VideoBENQ SH960 - Connecting with video equipment - 2"Connecting component-video devices" on page 18Better
S-VideoBENQ SH960 - Connecting with video equipment - 3"Connecting S-Video or video devices" on page 18Good
Video[3K08]"Connecting S-Video or video devices" on page 18Normal
PC (D-SUB)BENQ SH960 - Connecting with video equipment - 4"Connecting a computer" on page 19Better

Preparations

When connecting a signal source to the projector, be sure to:

  1. Turn off all equipment before making any connections.
  2. Use only the correct type cables for each source with proper type plugs.
  3. Ensure that all cable plugs are firmly fitted to the equipment jacks.

BENQ SH960 - Preparations - 1

Note that all cables shown in the following connection diagrams may not be supplied with the projector (See "Shipping contents" on page 6 for details). Most cables are commercially available from electronics stores.

Connecting HDMI devices

HDMI (High-Definition Multimedia Interface) supports uncompressed video data transmission between compatible devices like DTV tuners, DVD players and displays over a single cable. It provides pure digital viewing and listening experience. You should use an HDMI cable when making connection between the projector and HDMI devices.

HDMI device: DVD player, digital tuner, etc.

BENQ SH960 - Connecting HDMI devices - 1

text_image To make sure you select a correct input source type for the HDMI signal, see "HDMI Settings" on page 49 for details. HDMI cable

Connecting component-video devices

Be sure to match the corresponding colors between the cables and the terminals. The RCA type component video jacks are provided for connection to video output devices. The audio connections are provided for informational purposes only. You can also connect the separate audio cable to a suitable audio amplifier.

BENQ SH960 - Connecting component-video devices - 1

flowchart
graph TD
    A["Speaker"] --> B["Component video cable"]
    B --> C["Video Cable"]
    C --> D["Audio cable"]
    D --> E["Audio Cable"]
    E --> F["Speaker"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#fcc,stroke:#333
    style E fill:#cff,stroke:#333
    style F fill:#ffc,stroke:#333

Connecting S-Video or video devices

You need only connect S-Video or composite Video cable from the same device, never both at the same time. The audio connections are provided for informational purposes only. You can also connect the separate audio cable to a suitable audio amplifier.

BENQ SH960 - Connecting S-Video or video devices - 1

flowchart
graph TD
    A["AV equipment"] --> B["S-Video cable"]
    A --> C["or"]
    A --> D["Video cable"]
    A --> E["Audio cable"]
    F["Speakers"] --> G["Audio cable"]
    H["Speaker"] --> I["Audio cable"]
    J["Speaker"] --> K["Audio cable"]

BENQ SH960 - Connecting S-Video or video devices - 2

- If you have already made a Component Video connection between the projector and the video source device, you need not connect to this device again using an S-Video or composite Video connection as this makes an unnecessary second connection of poorer picture quality. You need only connect using a composite Video connection if both Component Video and S-Video are not supplied on the video source device (for example, with some analog video cameras).

- If the selected video image is not displayed after the projector is turned on and the correct video source has been selected, please check that the video source device is turned on and operating correctly. Also check that the signal cables have been connected correctly.

Connecting a computer

Connect the projector to a computer with a VGA cable.

BENQ SH960 - Connecting a computer - 1

text_image Laptop or desktop computer VGA cable Audio cable Speakers Audio cable

Many laptops do not turn on their external video ports when connected to a projector. Usually a key combination like Fn + F3 or CRT/LCD key turns the external display on/off. Locate a function key labeled CRT/LCD or a function key with a monitor symbol on the laptop. Press Fn and the labeled function key simultaneously. Refer to your laptop's documentation to discover your laptop's key combination.

Connecting a monitor

If you want to view your presentation close-up on a monitor as well as on the screen and the MONITOR OUT jack is available on your projector, you can connect the MONITOR OUT signal output jack on the projector.

BENQ SH960 - Connecting a monitor - 1

text_image or VGA cable VGA to DVI cable

- The MONITOR OUT only works when an appropriate D-Sub input is made to the PC jack.

- If you wish to use this connection method when the projector is in standby mode, make sure the Standby Monitor Out function is turned on in the Advanced Setup menu. See "Standby Monitor Out" on page 48 for details.

Using the projector

Preparations

  1. Plug in and turn all of the connected equipment on.
  2. If not already in, plug the supplied power cable into the AC inlet on the rear of the projector.
  3. Plug the power cable into a wall power outlet and turn the wall switch on.

⚠️ Please use the original accessories (e.g. power cable) only with the device to avoid possible dangers such as electric shock and fire.

BENQ SH960 - Preparations - 1

natural_image Hand inserting a plug into a device with a close-up of the plug (no text or symbols visible)

Turning the projector on

Follow the steps below.

  1. Make sure the Power light is orange after power has been applied.
  2. Press POWER (⏻) on the projector or ON ⏻ on the remote control to start the projector. As soon as the lamp lights up, a "Power On Tone" will be heard.
    To turn of the ring tone, see "Turning off the Power On/Off Ring Tone" on page 36 for details.

  3. The fans will start operating, and a start-up image will be displayed on the screen for a few seconds while it warms up.

BENQ SH960 - Turning the projector on - 1

natural_image Close-up of a hand pressing a button on a device, with an inset showing a remote control (no text or symbols visible)

The projector will not respond to further commands while it is warming up.

  1. If the projector is activated for the first time, select your OSD language following the on-screen instructions.
  2. If you are prompted for a password, press the arrow keys to enter a six-digit password. See "Utilizing the password function" on page 23 for details.
  3. Press one of the Source keys on the remote control, or press SOURCE on the projector repeatedly until your desired signal is selected. See "Selecting an input source" on page 21 for details.
  4. If the horizontal frequency of the input source exceeds the range of the projector, the message "No Signal" will be displayed on the screen. This message will remain on-screen until you change the input source to an appropriate one.

If you attempt to re-start the projector shortly after shutdown, the fans may run for a few minutes to cool down. Press Power again to start the projector after the fans stop and the Power indicator light turns orange.

Selecting an input source

The projector can be connected to multiple equipment at the same time. When the projector is first turned on, it will attempt to reconnect with the input source which was in use when the projector was last shut down.

To select the video source:

• Using the remote control or projector

Press one of the Source keys on the remote control, or press SOURCE repeatedly until your desired signal is selected.

• Using the OSD menu

  1. Press MENU/EXIT and then press ◀/▶ until the System Setup menu is highlighted.

  2. Press ▼ to highlight Input Source and press ENTER. The source selection bar is displayed.

  3. Press /▲repeatedly until your desired signal is selected and press ENTER.

Once detected, the selected source information will be displayed on the screen for seconds. If there are multiple pieces of equipment connected to the projector, you can go back to the source selection bar again to search for other signals.

- If you want the projector to automatically search for the signals, select On in the System Setup > Quick Auto Search menu.

- If you want to use the PIP function, see "Displaying more than one image source simultaneously" on page 41 for details.

BENQ SH960 - To select the video source: - 1

text_image Diagram showing a remote control interface with labeled buttons and a separate view of the remote device.

BENQ SH960 - To select the video source: - 2

text_image System Setup Language English Splash Screen BenQ Projector Position Floor Front Auto Power Off Disable Sleep Timer Disable Background Color Blue Menu Settings Input Source ENTER Quick Auto Search On Closed Caption Standby Monitor Out Off S-Video EXIT Back

BENQ SH960 - To select the video source: - 3

text_image HDMI Video S-Video Component 1 Component 2 PC

NOTE: When automatically searching for a valid input source, the projector cycles through the available signals following the sequence from top to bottom as the source selection bar shows.

Changing Color Space

In the unlikely event that you connect the projector to a DVD player via the projector's HDMI input and the projected picture displays wrong colors, please change the color space to YUV.

  1. Press MENU/EXIT and then press ◀/▶ until the Display menu is highlighted.
  2. Press ▼ to highlight Color Space Conversion and press ◀/▶ to select a suitable color space.

BENQ SH960 - Changing Color Space - 1

This function is only available when the HDMI input port is in use.

Using the menus

The projector is equipped with multilingual On-Screen Display (OSD) menus for making various adjustments and settings.

Below is the overview of the OSD menu.

BENQ SH960 - Using the menus - 1

text_image Main menu icon Main menu Picture -- Basic Highlight Sub-menu Current input source S-Video Cinema Status Press EXIT to go back to the previous page or to exit. EXIT Back

To use the OSD menus, please set the OSD menu to your familiar language.

  1. Press MENU/EXIT to turn the OSD menu on.

BENQ SH960 - Using the menus - 2

text_image Picture -- Basic Picture Mode Cinema Load Settings From Brightness + 50 Contrast + 50 Color + 50 Tint 0 Sharpness + 3 Reset Picture Settings Rename User Mode S-Video EXIT Back
  1. Use /◀ highlight the System Setup menu.

BENQ SH960 - Using the menus - 3

text_image System Setup Language English Splash Screen BenQ Projector Position Floor Front Auto Power Off Disable Sleep Timer Disable Background Color Blue Menu Settings Input Source Quick Auto Search Off Closed Caption Standby Monitor Out Off S-Video EXIT Back
  1. Press▼ to highlight Language and press ◀/▶to select a preferred language.

BENQ SH960 - Using the menus - 4

text_image System Setup Language English Splash Screen BenQ Projector Position Floor Front Auto Power Off Disable Sleep Timer Disable Background Color Blue Menu Settings Input Source Quick Auto Search Off Closed Caption Standby Monitor Out Off S-Video EXIT Back
  1. Press MENU/EXIT twice* to leave and save the settings.

*The first press leads you back to the main menu and the second press closes the OSD menu.

Securing the projector

Using a security cable lock

The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a lock, such as the Kensington lock, to secure the projector. You can locate a Kensington lock slot on the projector. See item 5 on page 9 for details.

A Kensington security cable lock is usually a combination of key(s) and the lock. Refer to the lock's documentation for finding out how to use it.

Utilizing the password function

For security purposes and to help prevent unauthorized use, the projector includes an option for setting up password security. The password can be set through the On-Screen Display (OSD) menu. Once the password is set and this function is selected, the projector is password-protected. Users who do not know the correct password can not use the projector.

You will be inconvenienced if you activate the password functionality and subsequently forget the password. Print out this manual (if necessary) and write the password you used in this manual, and keep the manual in a safe place for later recall.

Setting a password

Once a password has been set and activated, the projector cannot be used unless the correct password is entered every time the projector is started.

  1. Press MENU/EXIT and then press ◀/▶ until the Advanced Setup menu is highlighted.
  2. Press ▼ to highlight Password and press ENTER. The Password page is displayed.
  3. Highlight Password and press ◀/▶ to select On. The Input Password page is displayed.
  4. As the picture indicates, the four arrow keys (▲, ▶, ▼, ◀) respectively represent 4 digits (1, 2, 3, 4). According to the password you desire to set, press the arrow keys on the remote control or projector to enter six digits for the password.
    If the function is used for the first time, enter the default password (1, 1, 1, 1, 1, 1) of the projector by pressing the arrow key ▲six times.
    Once the password is set, the OSD menu returns to the Password page. IMPORTANT: The digits being input will be displayed as asterisks on-screen. Write your selected password down here in this manual in advance or right after the password is entered so that it is available to you should you ever forget it.
    Password: ____ ____ ____

BENQ SH960 - Setting a password - 1

text_image Advanced Setup Lamp Settings HDMI Settings Baud Rate 115200 High Altitude Mode Off Audio Settings Password ENTER Lan Control Settings Reset All Settings Direct Power On Off Signal Power On Off Expert Mode S-Video EXIT Back

BENQ SH960 - Setting a password - 2

text_image Password Password On Change Password EXIT Back

BENQ SH960 - Setting a password - 3

text_image Input Password * * 1 4 2 3 EXIT Clear
  1. To leave the OSD menu, press MENU/EXIT.

If you forget the password

If the password function is activated, you will be asked to enter the six-digit password every time you turn on the projector. If you enter the wrong password, the password error message is displayed lasting for three seconds, and the Input Password page follows. You can retry by entering another six-digit password, or if you did not record the password in this manual, and you absolutely do not remember it, you can use the password recall procedure. See "Entering the password recall procedure" on page 24 for details.

If you enter an incorrect password 5 times in succession, the projector will automatically shut down in a short time.

Entering the password recall procedure

  1. Make sure the Input Password page is displayed on screen. Press MODE. The projector will display a coded number on the screen.
  2. Write down the number and turn off your projector.
  3. Seek help from the local BenQ service center to decode the number. You may be required to provide proof of purchase documentation to verify that you are an authorized user of the projector.

BENQ SH960 - Entering the password recall procedure - 1

text_image Recall Password Please write down the recall code, and contact your nearest BenQ Customer Center. Recall code: 0212 EXIT Back

Changing the password

  1. Press MENU/EXIT and then press ◀/▶ until the Advanced Setup menu is highlighted.
  2. Press ▲/▼ to highlight Password and press ENTER. The Password page is displayed.
  3. Highlight Change Password and press ENTER. The Input Current Password page is displayed.
  4. Enter the old password.

• If the password is correct, the message "Input New Password" is displayed.
- If the password is incorrect, the password error message is displayed lasting for three seconds, and the message "Input Current Password" is displayed for your retry. You can press MENU/EXIT to cancel the change or try another password.

  1. Enter a new password.

IMPORTANT: The digits being input will be displayed as asterisks on-screen. Write your selected password down here in this manual in advance or right after the password is entered so that it is available to you should you ever forget it.

Password: ____

Keep this manual in a safe place.

  1. Confirm the new password by re-entering the new password.
  2. You have successfully assigned a new password to the projector. Remember to enter the new password next time the projector is started.
  3. To leave the OSD menu, press MENU/EXIT.

Disabling the password function

To disable password protection, go back to the Advanced Setup > Password > Password menu. Highlight Password and select Off by pressing ◀/►. The message "Input Password" is displayed. Enter the current password.

  • If the password is correct, the OSD menu returns to the Password page with "Off" shown in the row of Password. You will not have to enter the password next time when turning on the projector.
  • If the password is incorrect, the password error message is displayed lasting for three seconds, and the message "Input Password" is displayed for your retry. You can press MENU/EXIT to cancel the change or try another password.

Note that though the password function is disabled, you need to keep the old password in hand should you ever need to re-activate the password function by entering the old password.

BENQ SH960 - Disabling the password function - 1

text_image Password Password Off Change Password EXIT Back

Adjusting the projected image

Adjusting the projection angle

There are four adjuster feet on the bottom of the projector. These can be used if necessary to change the projection angle. Screw the feet in or out as appropriate to aim and level the projection angle.

BENQ SH960 - Adjusting the projection angle - 1

natural_image Illustration of a projector with ventilation grilles and control buttons (no text or symbols)

BENQ SH960 - Adjusting the projection angle - 2

If the screen and the projector are not perpendicular to each other, the projected image becomes vertical trapezoidal. To correct this problem, see "Correcting picture distortion" on page 26 for details.

Auto-adjusting the image

In some cases, you may need to optimize the picture quality. To do this, press AUTO. Within 3 seconds, the built-in Intelligent Auto Adjustment function will re-adjust the values of Frequency and Clock to provide the best picture quality.

The current source information will be displayed in the corner of the screen for 3 seconds.

BENQ SH960 - Auto-adjusting the image - 1

text_image Diagram showing remote control interface with labeled buttons and a separate remote device with status indicators

BENQ SH960 - Auto-adjusting the image - 2

This function is only available when a PC signal (analog RGB) is selected.

Fine-tuning the image size and clarity

  1. Adjust the projected picture to the size that you need using the zoom ring.

BENQ SH960 - Fine-tuning the image size and clarity - 1

natural_image Diagram showing two group photos of people interacting with a mechanical component, with no visible text or symbols.
  1. Sharpen the picture by rotating the focus ring.

BENQ SH960 - Fine-tuning the image size and clarity - 2

natural_image Diagram showing a group photo transformation from a black-and-white photo to a group photo, with an oval representation of a mechanical component (no text or symbols)

Correcting picture distortion

Keystoning occurs when the projector is not perpendicular to the screen and is where the projected picture displays visible as a trapezoid shape like either of the following:

  • Two parallel sides (left and right, or top and bottom) but is noticeably wider on either side.
  • No parallel sides.

To correct the picture's shape, you can perform the following steps.

  1. Adjust the projection angle. Move the projector to be in front of the center of the screen with the center of the lens level with the screen.

  2. If the picture is stilled distorted, or the projector is unable to be positioned as described above, you will need to manually correct the picture.

• Using the remote control or projector

i. Press one of the Arrow/Keystone keys (Left /, Up /, ▲ □ Right ▼ ▼ Down /) to dis

ii. See step iv below for further operation.

• Using the OSD menu

i. Press MENU/EXIT and then press ◀/▶ until the Display menu is highlighted.
ii. Press ▼ to highlight Keystone and press ENTER. The Keystone page is displayed.
iii. Highlight 2D Keystone and press ENTER. The keystone correction page is displayed.
iv. Press the key whose keystone icon is opposite to the shape of the projected picture. Continue pressing the same key or press the other keys until you are satisfied with the shape.

The values on the lower portion of the page change while pressing. When the values reach their maximum or minimum with repeated key presses, the picture's shape will stop changing. You will not be able to change the picture further in that direction.

BENQ SH960 - Correcting picture distortion - 1

text_image play the keys

BENQ SH960 - Correcting picture distortion - 2

text_image Display Aspect Ratio Anamorphic Keystone ENTER Overscan Adjustment 0 Color Space Conversion RGB PIP PC & Component YPbPr Tuning Blank Timer Disable Test Pattern S-Video EXIT Back

BENQ SH960 - Correcting picture distortion - 3

text_image Keystone 2D Keystone ENTER EXIT Back

BENQ SH960 - Correcting picture distortion - 4

flowchart
graph LR
    A["Two parallel sides"] --> B["Press"]
    B --> C["Press"]
    C --> D["Press"]
    E["No parallel sides"] --> F["Press"]
    F --> G["Press"]
    G --> H["Press"]

BENQ SH960 - Correcting picture distortion - 5

Using the preset and user modes

Selecting a preset mode

The projector is preset with several pre-defined picture modes so that you can choose one to suit your operating environment and input source picture type.

To select a picture mode that suits your need:

  • Press MODE repeatedly until your desired mode is selected.
    • Using the OSD menu
  • Press MENU/EXIT and then press ◀/▶ until the Picture -- Basic menu is highlighted.
  • Press▼ to highlight Picture Mode.
  • Press /until your desired mode is selected.

BENQ SH960 - Selecting a preset mode - 1

These modes consist of preset values suitable for various projection situations as described below:

  • Cinema: Is appropriate for playing colorful movies, video clips from digital cameras or DVs through the PC input for best viewing in a blackened (little light) environment.

- Dynamic: Maximizes the brightness of the projected image. This mode is suitable for environments where extra-high brightness is required, such as using the projector in well lit rooms.

- Presentation: Is designed for presentations. The brightness is emphasized in this mode to match PC and notebook coloring.

- sRGB: Maximizes the purity of RGB colors to provide true-to-life images regardless of brightness setting. It is most suitable for viewing photos taken with an sRGB compatible and properly calibrated camera, and for viewing PC graphic and drawing applications such as AutoCAD.

- User 1/User 2: Recalls the customized settings. See "Setting the User 1/User 2 mode" on page 28 for details.

Fine-tuning the selected picture mode

The pre-defined picture mode settings can be altered via the available items shown in the Picture -- Basic and Picture -- Advanced menus.

To fine-tune the picture mode:

  1. Press MENU/EXIT and then press ◀/▶ until the Picture -- Basic or Picture -- Advanced menu is highlighted.

  2. Press ▼ to highlight the item you want to adjust and press ◀/▶ to set your desired value. Your selection is automatically stored in the projector and associated with that input source.

See "Fine-tuning the picture quality" on page 29 and "Advanced picture quality controls" on page 30 for details.

Each time you change the picture mode, the projector also changes the setting to the one which was last set for that particular picture mode on that particular input. If you change the input source, the most recently used picture mode and settings for that input and resolution will be restored.

Setting the User 1/User 2 mode

There are two user-definable modes if the current available picture modes are not suitable for your need. You can use one of the picture modes (except the selected User mode) as a starting point and customize the settings.

  1. In the Picture -- Basic menu, highlight Picture Mode and press ◀/▶ to select User 1 or User 2 mode.

  2. Press ▼ to highlight Load Settings From.

This function is only available when User 1 or User 2 mode is selected up in the Picture Mode sub-menu item.

  1. Press ENTER to display the Load Settings From page.

  2. Press ▼ to highlight a picture mode that is closest to your need and press ENTER.

  3. Press to select a sub-menu item to be changed and adjust the value with ◀/▶. See "Fine-tuning the picture quality" on page 29 and "Advanced picture quality controls" on page 30 for details.

  4. When all settings have been done, press MENU/EXIT to save and leave the settings.

BENQ SH960 - Setting the User 1/User 2 mode - 1

text_image Picture -- Basic Picture Mode User 1 Load Settings From ENTER Brightness +50 Contrast +50 Color +50 Tint 0 Sharpness +3 Reset Picture Settings Rename User Mode S-Video EXIT Back Load Settings From Export Mode 1 Expert Mode 2 Cinema ENTER Dynamic Presentation sRGB User 1 User 2 EXIT Back

Renaming user modes

You can change User 1 and User 2 to the names easy to be identified or understood by the users of this projector. The new name can be up to 12 characters including English letters (A-Z, a-z), digits (0-9), and space (_).

To rename user modes:

  1. In the Picture -- Basic menu, highlight Rename User Mode and press ENTER to display the Rename User Mode page.
  2. Press ▲/▼ to highlight the item you want to rename and press ENTER. The first letter will be highlighted by a white box.
  3. Press /▲to▼select the first character.
  4. Press ▶ to move along until the new name is set and press ENTER to confirm.
  5. Repeat steps 2-4 if you want to change the other names.

Resetting the picture mode

All of the adjustments you've done in the Picture -- Basic and Picture -- Advanced menus can be returned to the factory preset values with a key press on the highlight of Reset.

To reset the picture mode to the preset factory values:

  1. In the Picture -- Basic menu, highlight Picture Mode and press ◀/▶ to select the picture mode (including User 1 or User 2) you want to reset.
  2. Press ▼ to highlight Reset Picture Settings and press ENTER. The confirmation message is displayed.
  3. Press ◀/▶ to highlight Reset and press ENTER. The picture mode will return to the factory preset settings.
  4. Repeat steps 1-3 if you want to reset other picture modes.

BENQ SH960 - Resetting the picture mode - 1

- The following settings will still remain: Color Temperature, Color Temperature User_Fine Tuning, Gamma Selection, Film Mode, 3D Comb Filter.

- Do not to be confused with the Reset Picture Settings function here with the Reset All Settings in the Advanced Setup menu. The Reset All Settings function returns most of the settings to the factory preset values system wide. See "Reset All Settings" on page 49 for details.

Fine-tuning the picture quality

No matter what picture mode you have selected, you are able to fine-tune those settings to fit every presentation purpose. Those adjustments will be saved to the preset mode you are at when you exit the OSD menu.

Adjusting Brightness

Highlight Brightness in the Picture -- Basic menu and adjust the values by pressing ▶ on the projector or remote control.

BENQ SH960 - Adjusting Brightness - 1

natural_image Three black-and-white group photos of people, each with a scale bar at the bottom (no text or symbols on the figures themselves)

The higher the value, the brighter the picture. And the lower the setting, the darker the picture. Adjust this control so the

black areas of the picture appear just as black and that detail in the dark areas is visible.

Adjusting Contrast

Highlight Contrast in the Picture -- Basic menu and adjust the values by pressing 🔍 on the projector or remote control.

BENQ SH960 - Adjusting Contrast - 1

natural_image Three black-and-white family photos with frame numbers 3050 and 70, no visible text or symbols in the frames themselves.

The higher the value, the greater the contrast. Use this to set the peak white level after you have previously adjusted the

Brightness setting to suit your selected input and viewing environment.

Adjusting Color

Highlight Color in the Picture -- Basic menu and adjust the values by pressing ◀/ ▶ on the projector or remote control.

Lower setting produces less saturated colors; setting to the minimum value makes the image black and white. If the setting is too high, colors on the image will be overpowering, which makes the image unrealistic.

Adjusting Tint

Highlight Tint and adjust the values by pressing ◀/▶ on the projector or remote control.

The higher the value, the more reddish the picture becomes. The lower the value, the more greenish the picture becomes.

Adjusting Sharpness

Highlight Sharpness and adjust the values by pressing ◀/▶ on the projector or remote control.

The higher the value, the sharper the picture becomes. The lower the value, the softer the picture becomes.

BENQ SH960 - Adjusting Sharpness - 1

natural_image Three black-and-white family group photos with a scale bar (3, 5, 7) showing different scales for comparison.

The Brightness, Contrast functions can also be accessible by pressing BRIGHTNESS, CONTRAST on the remote control to display the adjustment bar and then you can press ⬆t▶adjust the values.

BENQ SH960 - Adjusting Sharpness - 2

text_image LASER TEST PATTERN BRIGHTNESS VOLUME+ ⑦ CONTRAST VOLUME FUSEE ASPECT

Advanced picture quality controls

There are more advanced functions in the Picture -- Advanced menu to be adjusted to your preference. To save the settings, just press MENU/EXIT to leave the OSD menu.

Setting Black Level

Highlight Black Level and press ◀/▶ on the projector or remote control to select 0 IRE or 7.5 IRE.

The grayscale video signal is measured in IRE units. In some areas which use NTSC TV standard, the grayscale is measured from 7.5 IRE (black) to 100 IRE (white); however, in other areas where PAL equipment or Japanese NTSC standards are used, the grayscale is measured from 0 IRE (black) to 100 IRE (white). We suggest that you check the input source to see if it is with 0 IRE or 7.5 IRE, then select accordingly.

BENQ SH960 - Setting Black Level - 1

text_image Picture -- Advanced Black Level 0 IRE Clarity Control Color Temperature T1 Color Temperature User Fine Tuning Gamma Selection 2 Brilliant Color 3D Color Management Film Mode On 3D Comb Filter On S-Video EXIT Back

Controlling image clarity

You may have static or noisy projected pictures.

To achieve better picture clarity:

  1. Highlight Clarity Control and press ENTER on the projector or remote control to display the Clarity Control page.
  2. Press /▲to▼select the item you want to adjust and press / to set ▶ the desired value.

  3. Noise Reduction: Reduces electrical image noise caused by different media players. The higher the setting, the less the noise.
    • Detail Enhancement: Sharpens the image. The higher the setting, the more details the image reveals.

  4. Luma Transmission (Luminance Transmission Improvement): Enhances picture brightness. The higher the setting, the more distinct the effect.
  5. Chroma Transmission (Chroma Transmission Improvement): Reduces color smear. The higher the setting, the more distinct the effect.

BENQ SH960 - To achieve better picture clarity: - 1

text_image Picture -- Advanced Black Level 0 IRE Clarity Control ENTER Color Temperature T1 Color Temperature User_Fine Tuning Gamma Selection 2 Brilliant Color On 3D Color Management Film Mode On 3D Comb Filter On S-Video EXIT Back Clarity Control Noise Reduction 0 Detall Enhancement +3 Luma Transmission 0 Chroma Transmission 0 EXIT Back

Selecting a color temperature\*

Highlight Color Temperature and select a preferred setting by pressing ◀ / ▶ on the projector or remote control.

There are several color temperature settings available.

  1. T1: Maintains normal colorings for white.
  2. T2: Makes pictures appear bluish white.
  3. T3: With the lamp's original color temperature and higher brightness. This setting is suitable for environments where high brightness is required, such as projecting pictures in well lit rooms.

  4. T4: Makes pictures appear reddish white.

  5. User 1/User 2/User 3: Recalls the settings customized in the Color Temperature User_Fine Tuning menu. See "Setting a preferred color temperature" on page 31 for details.

\*About color temperatures:

BENQ SH960 - \*About color temperatures: - 1

text_image Picture -- Advanced Black Level 0 IRE Clarity Control Color Temperature T1 Color Temperature User_Fine Tuning Gamma Selection 2 Brilliant Color On 3D Color Management Film Mode On 3D Comb Filter On 5-Video EXIT Back

There are many different shades that are considered to be "white" for various purposes. One of the common methods of representing white color is known as the "color temperature". A white color with a low color temperature appears to be reddish white. A white color with a high color temperature appears to have more blue in it.

Setting a preferred color temperature

To set a preferred color temperature:

  1. Highlight Color Temperature and select User 1, User 2, or User 3 by pressing 🔊 on the projector or remote control.
  2. Press ▼ to highlight Color Temperature User_Fine Tuning and press ENTER. The Color Temperature User_Fine Tuning page is displayed.

BENQ SH960 - To set a preferred color temperature: - 1

text_image Color Temp User 1 Fine Tuning Red Gain +50 Green Gain +50 Blue Gain +50 Red Offset +50 Green Offset +50 Blue Offset +50 EXIT Back

The menu name "User_" corresponds with the setting selected in Color Temperature.

  1. Press /▲to▼ highlight the item you want to change and adjust the values by pressing /. ◀ ►
    • Red Gain/Green Gain/Blue Gain: Adjusts the contrast levels of Red, Green, and Blue.
  2. Red Offset/Green Offset/Blue Offset: Adjusts the brightness levels of Red, Green, and Blue.

  3. To save and leave the settings, press MENU/EXIT.

Selecting a Gamma setting

Highlight Gamma Selection and select a preferred setting by pressing ◀ / ▶ on the projector or remote control.

Gamma refers to the relationship between input source and picture brightness.

  • Gamma 1/2/3
    Select these values according to your preference.
  • Gamma 4
    Increases the average brightness of the picture. Best for a lit environment, meeting room or family room.
  • Gamma 5/6
    Best for viewing movies in a darkened environment.
  • Gamma 7/8
    Best for viewing movies which are mostly composed of dark scenes.

BENQ SH960 - Selecting a Gamma setting - 1

text_image High Brightness Low Contrast 1 2 3 4 5 6 7 8 Low Brightness High Contrast

BENQ SH960 - Selecting a Gamma setting - 2

text_image Picture -- Advanced Black Level 0 IRE Clarity Control Color Temperature T1 Color Temperature User Fine Tuning Gamma Selection 2 Brilliant Color On 3D Color Management Film Mode On 3D Comb Filter On S-Video EXIT Back

Adjusting Brilliant Color

This feature utilizes a new color-processing algorithm and system level enhancements to enable higher brightness while providing truer, more vibrant colors in picture. When set to "Off", Brilliant Color is disabled.

BENQ SH960 - Adjusting Brilliant Color - 1

text_image Picture -- Advanced Black Level 0 IRE Clarity Control Color Temperature T1 Color Temperature User_Fine Tuning Gamma Selection 2 Brilliant Color On 3D Color Management Film Mode On 3D Comb Filter On S-Video EXIT Back

Color Management

In most installation situations, color management will not be necessary, such as in classroom, meeting room, or lounge room situations where lights remain on, or where building external windows allow daylight into the room.

Only in permanent installations with controlled lighting levels such as boardrooms, lecture theaters, or home theaters, should color management be considered. Color management provides fine color control adjustment to allow for more accurate color reproduction, should you require it.

Proper color management can only be achieved under controlled and reproducible viewing conditions. You will need to use a colorimeter (color light meter), and provide a set of suitable source images to measure color reproduction. These tools are not provided with the projector, however, your projector supplier should be able to provide you with suitable guidance, or even an experienced professional installer.

The 3D Color Management provides six sets (RGBCMY) of colors to be adjusted to favorite colors. When you select each color, you can independently adjust its color range and saturation according to your preference.

To adjust and store the settings:

  1. In the Picture -- Advanced menu, highlight 3D Color Management and press ENTER. The 3D Color Management page is displayed.
  2. Highlight Primary Color and press ◀/▶ to select a color from among Red, Yellow, Green, Cyan, Blue, and Magenta.
  3. Press ▼ to highlight Range and press ◀/▶ to select the color range you wish to make adjustment. The bigger the range, the more proportions of its two adjacent colors the color contains.

Please refer to the illustration to the right for how the colors relate to each other. For example, if you select Red and set its range at 0, only pure red is selected. Increasing its range will include both the red color close to yellow and red color close to magenta.

Press ▼ to highlight Saturation and adjust the color saturation level by pressing ◀/▶.

If you select Red and set its range at 0, only the saturation of the pure red will be affected.

Saturation is the amount of that color in a video picture. Lower settings produce less saturated colors; a setting of "0" removes that color from the image entirely. If the saturation is too high, that color will be overpowering and unrealistic.

  1. To leave and save the settings, press MENU/EXIT.

Setting Film Mode

This feature helps improve picture quality when projecting video image from a film-sourced DVD.

BENQ SH960 - Setting Film Mode - 1

text_image Picture -- Advanced Black Level Clarity Control Color Temperature Color Temperature User_Fina Tuning Gamma Selection Brilliant Color On 3D Color Management Film Mode 3D Comb Filter 0 IRE T1 2 ENTER On On S-Video EXIT Back

BENQ SH960 - Setting Film Mode - 2

text_image 3D Color Management Primary Color Range +15 Saturation +15 Magenta EXIT Back

BENQ SH960 - Setting Film Mode - 3

other | Region | Count | |---|---| | Red | 10 | | Green | 10 | | Blue | 10 | | Magenta | 5 | | Yellow | 5 | | Cyan | 5 |

BENQ SH960 - Setting Film Mode - 4

text_image Picture -- Advanced Black Level 0 IRE Clarity Control Color Temperature T1 Color Temperature User_Filing Tuning Gamma Selection 2 Brilliant Color On 3D Color Management Film Mode On 3D Comb Filter On S-Video EXIT Back

Setting 3D Comb Filter

This feature separates composite signal to Y (brightness) signal and C (color) signal, and can help produce clearer and sharper images with correct colors in place.

BENQ SH960 - Setting 3D Comb Filter - 1

This function is only available when a Video signal is selected

BENQ SH960 - Setting 3D Comb Filter - 2

text_image Picture -- Advanced Black Level 0 IRE Clarity Control Color Temperature T1 Color Temperature User_Fine Tuning Gamma Selection 2 Brilliant Color On 3D Color Management Film Mode On 3D Comb Filter On Video EXIT Back

Selecting the aspect ratio

The "aspect ratio" is the ratio of the image width to the image height. Digital TV is usually in 16:9 ratio, which is the default for this projector, and most analog TV signals and DVDs are in 4:3 ratio.

With the advent of digital signal processing, digital display devices like this projector can dynamically stretch and scale the image output to a different aspect than that of the image input source. Images can be stretched in a linear manner so the whole of the image is stretched equally, or non-linearly, which distorts the image.

To change the projected picture ratio (no matter what aspect the source is):

• Using the control button
1. Press ASPECT to show the current setting.
2. Press ASPECT repeatedly to select an aspect ratio to suit the format of the video signal and your display requirements.

• Using the OSD menu

  1. Press MENU/EXIT and then press ◀/▶ until the Display menu is highlighted.

  2. Press▼ to highlight Aspect Ratio.

  3. Press /to select an aspect ratio to suit the format of the video signal and your display requirements.

BENQ SH960 - Selecting the aspect ratio - 1

text_image Diagram showing a remote control interface with labeled buttons and a separate remote device.

BENQ SH960 - Selecting the aspect ratio - 2

text_image Display Aspect Ratio Anamorphic Keystone Position Overscan Adjustment 0 Color Space Conversion RGB PIP PC & Component TPsPr Tuning Blank Timer Disable Text Pattern S-Video EXIT Back

About the aspect ratio

  1. Anamorphic (ANA): Scales an image so that it is displayed in the center of the screen with a 16:9 aspect ratio. This setting stretches and resizes linearly, except that it treats the vertical and horizontal dimensions independently. It stretches the height of the source image until it reaches the full projected height, and stretches the width of the source image until it reaches the full projected width. This may alter the projected aspect, depending upon the original aspect of the source image. Anamorphic is most suitable for images which are already in a 16:9 aspect, like high definition TV, as it displays them without aspect alteration.

BENQ SH960 - About the aspect ratio - 1

text_image 16:9 picture
  1. 4:3: Scales a picture so that it is displayed in the center of the screen with a 4:3 aspect ratio. This is most suitable for 4:3 pictures like computer monitors, standard definition TV and 4:3 aspect DVD movies, as it displays them without aspect alteration.

BENQ SH960 - About the aspect ratio - 2

text_image 4:3 picture
  1. Letter Box (LB): Scales a picture to fit the projector's native resolution in its horizontal width and resize the picture's height to the 3/4 of the projection width. This may produce a picture greater in height than can be displayed, so part of the picture is lost (not displayed) along the top and bottom edges of the projection. This is suitable for the display of movies which are presented in letter box format (with black bars on the top and bottom).

BENQ SH960 - About the aspect ratio - 3

text_image 16:9 picture Letter Box format picture
  1. Wide: Stretches the picture horizontally in a non-linear manner, that is, the edges of the picture are stretched more than the center of the picture to prevent distortion of the central part of the picture. This is suitable for occasions where you want to stretch the width of a 4:3 aspect picture to the width of a 16:9 aspect screen. It does not alter the height. Some widescreen movies have been produced with their width squashed down to the width of a 4:3 aspect, and are best viewed when restretched back to their original width using this setting.

BENQ SH960 - About the aspect ratio - 4

text_image 4:3 picture
  1. Real: This setting displays the image in a one-to-one pixel mapping without alteration or resize in the center of the projection. This is most suitable for use with PC source inputs.

BENQ SH960 - About the aspect ratio - 5

text_image 4:3 picture

- The black portions are inactive areas and the white portions are active areas.

- OSD menus can be displayed on those unused black areas.

Using Panamorph lenses (optional)

Panamorph lenses allow you to convert 16:9 projectors to the full 2.35:1 aspect ratio of most motion pictures, showing the best movies without letterbox bars at top and bottom of images while increasing resolution by 33% and brightness by 20%.

BENQ SH960 - Using Panamorph lenses (optional) - 1

flowchart
graph LR
    A["2.35:1 aspect ratio image"] -->|Pressing LB on the remote control| B["2.35:1 aspect ratio image using the entire resolution of the 16:9 display"]
    B -->|Using Panamorph lens| C["2.35:1 aspect ratio image in a 2.35:1 display area"]

You may need a 2.35:1 screen to display the 2.35:1 images. For more information, please go to www.panamorph.com or contact the place you purchased the projector.

Hiding the image

In order to draw the audience's full attention to the presenter, you can use BLANK to hide the screen image. When this function is activated with an audio input connected, the audio can still be heard.

You can set the blank time in the Display > Blank Timer menu to let the projector return the image automatically after a period of time when there is no action taken on the blank screen. The length of time can be set from 5 to 30 minutes in 5-minute increments.

BENQ SH960 - Hiding the image - 1

natural_image Illustration of a remote control device with labeled buttons and a separate remote device (no text or symbols visible)

If the preset time spans are not suitable for your personation, select Disable.

No matter Blank Timer is activated or not, you can press any key on the projector or remote control to restore the picture.

Once BLANK is pressed, the projector lamp enters Dual-Reliable mode automatically.

Freezing the image

Press FREEZE on the remote control to freeze the image. The word "FREEZE" will be displayed in the upper left corner of the screen. To release the function, press any key on the projector or remote control.

If your remote control has the following keys, please note that they cannot be pressed to release the function: LASER, #1, #4, PAGE UP/PAGE DOWN.

Even if an image is frozen on the screen, the pictures are running on the video or other device. If the connected devices have active audio output, you will still hear the audio even though the image is frozen onscreen.

BENQ SH960 - Freezing the image - 1

Utilizing FAQ function

The Information menu contains possible solutions to problems regarding image quality, installation, special feature operation and service information.

To get the FAQ information:

  1. Press Ⓕ or press MENU/EXIT to open the OSD menu and press ◀ /▶ to highlight the Information menu.
  2. Press ▼ to select FAQ-Image and Installation or FAQ-Features and Service.
  3. Press ENTER.
  4. Press ▲ /▼ to select a problem and press ENTER for possible solutions.
  5. To leave and save the settings, press MENU/EXIT.

BENQ SH960 - Utilizing FAQ function - 1

text_image TEST SWITCH CONTENTS

Adjusting the sound

The sound adjustments made as below will have an effect on the projector speaker(s). Be sure you have made a correct connection to the projector audio input. See "Connecting with video equipment" on page 17 for how the audio input is connected.

Muting the sound

To temporarily turn off the sound:

  1. Press MENU/EXIT to open the OSD menu and press ◀/▶ to highlight the Advanced Setup menu.
  2. Press ▼ to highlight Audio Settings and press ENTER. The Audio Settings page is displayed.
  3. Highlight Mute and press ◀/▶ to select On.

BENQ SH960 - Muting the sound - 1

If available, you can also press MUTE on the remote control to toggle projector audio between on and off.

Adjusting the sound level

To adjust the sound level, press VOLUME+/VOLUME- on the remote control, or:

  1. Repeat steps 1-2 above.
  2. Press ▼ to highlight Volume and press ◀/▶ to select a desired sound level.

Turning off the Power On/Off Ring Tone

To turn off the ring tone:

  1. Repeat steps 1-2 above.
  2. Press ▼ to highlight Power On/Off Ring Tone and press ◀/▶ to select Off.

BENQ SH960 - Turning off the Power On/Off Ring Tone - 1

The only way to change Power On/Off Ring Tone is setting On or Off here. Setting the sound mute or changing the sound level will not affect the Power On/Off Ring Tone.

Setting the lamp mode

This projector is capable of dual-lamp projection and provides several lamp modes for different purposes:

Lamp mode User Benefit Suitable environment
Dual-Brightest(Two lamps are used in normal mode)Delivering super-bright and clear imagesSuitable for high-ambient-light environmentsAllowing continuous and non-stop operation under critical situationsLarge, well lit meeting rooms or auditoriums
Dual-Reliable(Two lamps are used in economic mode)Extending the lamp lifeAllowing continuous and non-stop operation under critical situationsMid-large boardrooms
Single-Alternative(The lamp with shorter operating hours is selected automatically and used in normal mode)Extending the total operation timeReducing lamp replacement frequencyNormal sized rooms
Single-Eco(The lamp with shorter operating hours is selected automatically and used in economic mode)Extending the lamp lifeExtending the total operation timeReducing lamp replacement frequencySmall to normal sized rooms

You can perform the following steps to choose a lamp mode according to your preference.

  1. Press MENU/EXIT and then press ◀ /▶ until the Advanced Setup menu is highlighted.
  2. Press ▼ to highlight Lamp Settings and press ENTER.
  3. Press ▼ to highlight Lamp Mode and press ENTER.
  4. Press ▼ to highlight your preferred lamp mode and press ENTER.
  5. A confirmation message displays. Highlight Yes and press ENTER.

BENQ SH960 - Setting the lamp mode - 1

- If one lamp fails, the projector enters Single-Alternative mode automatically. Dual-Brightest, Dual-Reliable and Single-Eco settings are not available.

• After switching from Dual-Brightest/Dual-Reliable mode to Single-Alternative/Single-Eco mode or vice versa, wait for 90 seconds before you can adjust the lamp mode again.
- A slight variation in the picture brightness and colors may be observed during the very short time of switching lamp modes.

Controlling the projector through a Lan environment

Lan Control Settings allow you to manage the projector from a computer using a web browser when the computer and the projector are properly connected to the same local area network.

BENQ SH960 - Controlling the projector through a Lan environment - 1

natural_image Diagram showing connections between a laptop, audio output device, and two USB cables (no text or symbols present)

Configuring the Lan Control Settings

If you are in a DHCP environment:

  1. Take a RJ45 cable and connect one end to the RJ45 LAN input jack of the projector and the other end to the RJ45 port.
  2. Press MENU/EXIT and then press ◀/▶ until the Advanced Setup menu is highlighted.
  3. Press ▼ to highlight Lan Control Settings and press ENTER. The Lan Control Settings page is displayed.
  4. Press ▼ to highlight Control By and press ◀/▶ to select RJ45.
  5. Press ▼ to highlight DHCP and press ◀/▶ to select On.
  6. Press ▼ to highlight AMX Device Discovery and press ◀/▶ to select On or Off. When AMX Device Discovery is On, the projector can be detected by AMX controller.
  7. Press ▼ to highlight Apply and press ENTER.
  8. Please wait for around 15 - 20 seconds, and then re-enter the Lan Control Settings page.
  9. The Projector IP Address, Subnet Mask, Default Gateway, and DNS Server settings will be displayed. Note down the IP address displayed in the Projector IP Address row.

BENQ SH960 - Configuring the Lan Control Settings - 1

If the Projector IP Address still does not display, contact your ITS administrator.

If you are in a non-DHCP environment:

  1. Repeat steps 1-4 above.
  2. Press ▼ to highlight DHCP and press ◀/▶ to select Off.
  3. Contact your ITS administrator for information on the Projector IP Address, Subnet Mask, Default Gateway, and DNS Server settings.
  4. Press ▼ to select the item you want to modify and press ENTER.
  5. Press /◀to move the cursor and then press / to ▲nter the value.
  6. To save the setting, press ENTER. If you do not want to save the setting, press MENU/EXIT.
  7. Press ▼ to highlight AMX Device Discovery and press ◀/▶ to select On or Off.
  8. Press ▼ to highlight Apply and press ENTER.

Controlling the projector remotely through a web browser

Once you have the correct IP address for the projector and the projector is on or in standby mode, you can use any computer that is on the same local area network to control the projector.

  1. Enter the address of the projector in the address bar of your browser and click Go.

BENQ SH960 - Controlling the projector remotely through a web browser - 1

text_image Crestron_11 - Microsoft Internet Explorer File Edit View Favorites Tools Help Address http://0.82.30.15x/ Go Links >
  1. The remote network operation page opens. This page allows you to operate the projector as if you were using the remote control or control panel on the projector.

BENQ SH960 - Controlling the projector remotely through a web browser - 2

text_image BenQ Power Vol - Multi Vol + Sources List Computer1/FPsPr1 Computer2/FPsPr2 HCM 1 Video 1 S-Video 1 Menu Auto Enter Book Source CreditRON Expenses Options
i·Menu (Exit) ·Blank·Auto ·Source·▲(□) · ▼ □)·◀(□) · (▶)□See "Remote control" on page 11 for details.
·EnterActivates the selected On-Screen Display (OSD) menu item.
iiTo switch input source, click on your desired signal.The source list varies according to the connectors available on the projector. "Video 1" stands for the Video signal; "S-Video 1" stands for the S-Video signal.

The tools page allows you to manage the projector, configure the Lan control settings and secure access of remote network operation on this projector.

BENQ SH960 - Controlling the projector remotely through a web browser - 3

text_image BenQ Tools Info Contact IT Help Crestron Control Projector i Projector Name Location Assigned To Send User Password Enabled New Password Confirm Send DHCP Enabled IP Address: 10.82.36.142 SubsetWest: 255.255.251.0 Default Outperform: 10.82.39.254 DNS Server: 16.82.15.15 Send Admin Password Enabled New Password: Confirm Send Exit CRESTRON

i. You can name the projector, keep track of its location and the person in charge of it.
ii. You can adjust the Lan Control Settings.
iii. Once set, access to the remote network operation on this projector has been password-protected.
iv. Once set, access to the tools page has been password-protected.

After making the adjustments, press the Send button and the data will be saved in the projector.

v. Press Exit to go back to the remote network operation page.

Please pay attention to the limitation of input length (including space and other punctuation keys) in the list blow:

Category Item Input LengthMaximum Number of Characters
Crestron ControlIP Address 15
IP ID 2
Port 5
ProjectorProjector Name 10
Location 9
Assigned To 9
Network ConfigurationDHCP (Enabled) (N/A)
IP Address 15
Subnet Mask15
Default Gateway15
DNS Server15
User PasswordEnabled (N/A)
New Password20
Confirm20
Admin PasswordEnabled (N/A)
New Password20
Confirm20

The info page displays the information and status of this projector.

BENQ SH960 - Controlling the projector remotely through a web browser - 4

text_image BenQ Projector Information Projector Status Projector Name Location Power Status Off Source No Source Preval Mode No Data Projector Position No Date Firmware Version 036 Not address 0.012.21.34.45 Resolution No Data Lamp Mode No DAN Assigned To Lamp Mode No DAN Error Status Exit Press Exit to go back to the remote network operation page. CREDITRON Expansion options

For more information, visit http://www.crestron.com & www.crestron.com/getroomview.

Operating in a high altitude environment

We recommend that you activate High Altitude Mode when your environment is higher than 1500 meters (around 4920 feet) above sea level, or whenever the projector will be used for extended periods of time (>10 hours) without shutdown.

To activate High Altitude Mode:

  1. Press MENU/EXIT and then press ◀/▶ until the Advanced Setup menu is highlighted.
  2. Press▼ to highlight High Altitude Mode.
  3. Press ◀/▶ to select On. A confirmation message is displayed.
  4. Highlight Yes and press ENTER.

Operation under High Altitude Mode may cause a higher decibel operating noise level because of increased fan speed necessary to improve overall system cooling and performance.

If you use this projector under other extreme conditions excluding the above, it may display auto shut-down symptoms, which is designed to protect your projector from over-heating. In cases like this, you should switch to High Altitude Mode to solve these symptoms. However, this is not to state that this projector can operate under any and all harsh or extreme conditions.

BENQ SH960 - To activate High Altitude Mode: - 1

text_image Advanced Setup Lamp Settings HDMI Settings Baud Rate 115200 Test Pattern High Altitude Mode On Audio Settings Password Lan Control Settings Reset All Settings Expert Mode Signal Power On Off S-Video EXIT Back WARNING High Altitude Mode is used when the environment is higher than 1500m. Do you want to turn the High Altitude Mode on? Yes No

Displaying more than one image source simultaneously

Your projector is capable of displaying pictures simultaneously from two input sources, which can be used to enhance your presentation in an interesting way. Ensure the signals you want to display are correctly connected to the projector.

To display the PIP window:

  1. Press MENU/EXIT and then press ◀/▶ until the Display menu is highlighted.
  2. Press ▼ to highlight PIP and press ENTER. The PIP page is displayed.
  3. Highlight PIP and press ◀/▶ to select On.

The projector will select two currently active signals to display and the last viewed picture will be displayed on the big screen as a main source.

The PIP function is effective at below source combinations.

Source 2
Source 1 CVBSS-Video
HDMI VV
Component 1/2VV
PCVV
  1. To change the Main Source or Second Source, press ▼o highlight Main Source or Second Source and press ENTER. The source selection bar is displayed.

  2. Use /▲to highlight the source you want to display for the main (bigger) or second (smaller) window, and press ENTER to save the setting and go back to the PIP page.

  3. To make OSD settings to one of the two sources (main or second), highlight Active Window and press ◀/▶ to select the source you want to make adjustments.

The settings made on the OSD menus will only take effect on the active window. The following OSD menu function cannot work on the active windows for the PIP: Quick Auto Search.

BENQ SH960 - Displaying more than one image source simultaneously - 1

text_image Display Aspect Ratio Anamorphic Keystone Positive Overscan Adjustment 0 Color Space Conversion RGB PIP ENTER PCI & Component VdBFr Tuning Blank Timer Disable Test Pattern S-Video EXIT Back PIP PIP On Main Source Second Source Active Window Main Position Top-Right Size Large EXIT Back
  1. To change the position of the smaller picture, highlight Position and press ◀/▶ repeatedly until a suitable position is selected.
  2. To resize the small picture, highlight Size and press ◀/▶ to set the PIP size among Small or Large.
  3. To save the settings and leave the OSD menu, press MENU/EXIT.

Turning the projector off

To turn the projector off, press POWER (⏻) on the projector or ON ⏻ on the remote control and a warning message appears. Press POWER/ON (⏻ again.

  • The Power indicator light flashes orange and the fans run for about two minutes to cool the lamp. The projector will not respond to any commands until the cooling process is complete.
  • Then, the Power indicator light is a steady orange once the cooling process has finished and fans stop.
  • If the projector will not be used for an extended period, unplug the power cable from the power outlet.
  • To protect the lamp, the projector will not respond to any commands during the cooling process.

BENQ SH960 - Turning the projector off - 1

- Actual lamp life may vary due to different environmental conditions and usage.

- If you attempt to re-start the projector shortly after shutdown, the fans may run for a few minutes to cool down. Press Power/ON again to start the projector after the fans stop and the Power indicator light turns orange.

BENQ SH960 - Turning the projector off - 2

text_image Diagram illustrating a device control interface with labeled buttons and a close-up of the plug being inserted.

On-Screen Display (OSD) menus

On-Screen Display (OSD) structure

Please note that the on-screen display (OSD) menus vary according to the signal type selected.

Main menu Sub-menu Options

Picture -- BasicPicture Mode Cinema/Dynamic/Presentation/sRGB/User 1/User 2
Load Settings From
Brightness 0–100
Contrast 0–100
Color 0–100
Tint -20–+20
Sharpness 0–8
Reset Picture Settings
Rename User Mode
Picture -- AdvancedBlack Level 0 IRE/7.5 IRE
Clarity ControlNoise Reduction 0/1/2/3
Detail Enhancement 0-5
Luma Transmission 0/1/2
Chroma Transmission 0/1/2
Color TemperatureT1/T2/T3/T4/User 1/User 2/User 3
Color Temperature User_Fine TuningRed Gain0–100
Green Gain0–100
Blue Gain0–100
Red Offset0–100
Green Offset0–100
Blue Offset0–100
Gamma Selection1-8
Brilliant ColorOn/Off
3D Color ManagementPrimary ColorRed/Yellow/Green/Cyan/Blue/Magenta
Range0–100
Saturation0–100
Film ModeOn/Off
3D Comb FilterOn/Off

Main menu Sub-menu Options

DisplayAspect Ratio Anamorphic/4:3/Letter Box/Wide/Real
Keystone 2D Keystone
Position
Overscan Adjustment 0/1/2/3
Color Space Conversion Auto/RGB/YUV
PIPPIP On/Off
Main SourceHDMI/Video/S-Video/Component 1/ Component 2/PC
Second Source
Active Window Main/PIP
PositionTop-Right/Bottom-Left/Bottom-Right/Top- Left
Size Large/Small
PC & Component YPbPr TuningH. Size
Phase
Auto
Blank TimerDisable/5 min/10 min/15 min/20 min/25 min/ 30 min
Test Pattern
System SetupLanguageEnglish/Français/Deutsch/Italiano/ Español/Pysский/繁體中文/简体中文/ 日本語/한국어/Svenska/Nederlands/ Türkçe/Čeština/Português/1nto/Polski
Splash Screen BenQ/Blue/Black
Projector PositionFloor Front/Ceiling Front/Floor Rear/Ceiling Rear
Auto Power OffDisable/5 min/10 min/15 min/20 min/25 min/ 30 min
Sleep TimerDisable/30 min/60 min/90 min/120 min/150 min/180 min
Background Color Black/Purple/Blue
Menu SettingsMenu Display Time 5 sec/10 sec/15 sec/20 sec/25 sec/30 sec
Menu PositionCenter/Top-Left/Top-Right/Bottom-Right/ Bottom-Left
Reminder Message On/Off
Input SourceHDMI/Video/S-Video/Component 1/ Component 2/PC
Quick Auto SearchOn/Off
Closed CaptionClosed Caption EnableOn/Off
Caption VersionCC1/CC2/CC3/CC4
Standby Monitor OutOn/Off

Main menu Sub-menu Options

Advanced SetupLamp SettingsLamp ModeDual-Brightest/Dual-Reliable/Single-Alternative
Reset Lamp Timer 1
Reset Lamp Timer 2
Equivalent Lamp Hour #1
Equivalent Lamp Hour #2
HDMI Settings HDMI FormatAuto
PC Signal
Video Signal
Baud Rate2400/4800/9600/14400/19200/38400/57600/115200
High Altitude Mode On/Off
Audio SettingsMute On/Off
Volume
Power On/Off Ring Tone On/Off
PasswordPassword On/Off
Change Password (inputs current password)
Lan Control SettingsControl By RS232/RJ45
DHCP On/Off
Projector IP Address
Subnet Mask
Default Gateway
DNS Server
AMX Device Discovery On/Off
Apply Enter
Reset All Settings
Direct Power On On/Off
Signal Power OnOn/Off
Expert Mode(Inputs current password)
InformationFAQ-Image and Installation
FAQ-Features and Service
Source
Picture Mode
Resolution
Lamp Mode
Equivalent Lamp Hour #1
Equivalent Lamp Hour #2

Note that the menu items are available when the projector detects at least one valid signal. If there is no equipment connected to the projector or no signal detected, limited menu items are accessible.

Picture -- Basic menu

Function Description
Picture ModePre-defined picture modes are provided so you can optimize your projector picture set-up to suit your program type. See "Selecting a preset mode" on page 27 for details.
Load Settings FromSelects a preset mode that most suits your need for the picture quality and further fine-tune the picture based on the selections listed below. See "Setting the User 1/User 2 mode" on page 28 for details.
BrightnessAdjusts the brightness of the picture. See "Adjusting Brightness" on page 29 for details.
ContrastAdjusts the degree of difference between dark and light in the picture. See "Adjusting Contrast" on page 29 for details.
ColorAdjusts the color saturation level -- the amount of each color in a video picture. See "Adjusting Color" on page 29 for details.
TintAdjusts the red and green color tones of the picture. See "Adjusting Tint" on page 29 for details.
SharpnessAdjusts the picture to make it look sharper or softer. See "Adjusting Sharpness" on page 29 for details.
Reset Picture SettingsReturns all settings in the Picture -- Basic and Picture -- Advanced menus to the factory preset values. See "Resetting the picture mode" on page 28 for details.
Rename User ModeRenames User 1, User 2, or sRGB. See "Renaming user modes" on page 28 for details.

Picture -- Advanced menu

Function Description
Black LevelSets the picture grayscale as 0 IRE or 7.5 IRE. See "Setting Black Level" on page 30 for details.
Clarity ControlAdjusts the picture clarity. See "Controlling image clarity" on page 30 for details.
Color TemperatureThere are several color temperature settings available. See "Selecting a color temperature*" on page 30 for details.
Color Temperature User_Fine TuningSee "Setting a preferred color temperature" on page 31 for details.
Gamma SelectionSee "Selecting a Gamma setting" on page 31 for details.
Brilliant ColorSee "Adjusting Brilliant Color" on page 31 for details.
3D Color ManagementSee "Color Management" on page 32 for details.
Film ModeSee "Setting Film Mode" on page 32 for details.
3D Comb FilterSee "Setting 3D Comb Filter" on page 33 for details.

Display menu

Function Description
Aspect RatioThere are several options to set the picture's aspect ratio depending on your input source. See "Selecting the aspect ratio" on page 33 for details.
KeystoneCorrects any keystoning of the picture. See "Correcting picture distortion" on page 26 for details.
PositionDisplays the position adjustment page. To move the projected picture, use the directional arrow keys. The values shown on the lower position of the page change with every key press you made until they reach their maximum or minimum. They will return to their factory preset values whenever the projector is re-started.This function is only available when the Component 1, Component 2, or PC signal is selected.
Overscan AdjustmentConceals the poor picture quality in the four edges. You can also manually press ◀/▶to decide how much to be concealed. Setting 0 means the picture is 100% displayed. The greater the value, the more portion of the picture is concealed while the screen remains filled and geometrically accurate.
Color Space ConversionSee "Changing Color Space" on page 21 for details.
PIPTurns the PIP window on or off and makes related adjustments. See "Displaying more than one image source simultaneously" on page 41 for details.
PC & Component YPbPr TuningH. SizeAdjusts the horizontal width of the picture.PhaseAdjusts the clock phase to reduce picture distortion.Auto BENQ SH960 - On-Screen Display (OSD) menus - 1Adjusts the phase, and frequency automaticallyThese functions are only available when the Component 1, Component 2, or PC signal is selected.
Blank TimerSets the image blank time when the Blank feature is activated, once elapsed the image will return to the screen. See "Hiding the image" on page 35 for details.
Test PatternPress ENTER to display the grid test pattern. It helps you adjust the image size and focus and check that the projected image is free of distortion.The function is only available when the projector detects no input signal.

System Setup menu

Function Description
LanguageSets the language for the On-Screen Display (OSD) menus. See "Using the menus" on page 22 for details.
Splash ScreenAllows you to select which logo screen will be displayed during projector start-up. You can choose BenQ logo screen, Blue screen or Black screen.
Projector PositionThe projector can be installed on a ceiling or behind a screen, or with one or more mirrors. See "Choosing a location" on page 12 for details.
Auto Power OffPrevents unnecessary projection when no signal is detected for a long time. See "Setting Auto Power Off" on page 52 for details.
Sleep TimerSets the auto-shutdown timer. The timer can be set to a value between 30 minutes and 3 hours.
Background ColorAllows you to choose the color of the background screen that will be displayed when there is no input source detected.
Menu SettingsMenu Display TimeSets the length of time the OSD will remain active after your last key press. The range is from 5 to 30 seconds in 5-second increments.Menu PositionSets the On-Screen Display (OSD) menu position.Reminder MessageSets whether to display the OSD messages about the status of detecting signals.
Input SourceSelects an input source to be projected. See "Selecting an input source" on page 21 for details.
Quick Auto SearchSets whether the projector searches automatically for input sources. If the source scan is On, the projector will scan for input sources until it acquires a signal. If the function is not activated, the projector selects the last used input source.
Closed CaptionClosed Caption EnableActivates the function by selecting On when the selected input signal carries closed captions.• Captions: An on-screen display of the dialogue, narration, and sound effects of TV programs and videos that are closed captioned (usually marked as "CC" in TV listings).Caption VersionSelects a preferred closed captioning mode. To view captions, select CC1, CC2, CC3, or CC4 (CC1 displays captions in the primary language in your area).These functions are only available when the Video or S-Video signal is selected.
Standby Monitor OutSelecting On enables the function. The projector can output a VGA signal when it is in standby mode and the PC jack is correctly connected to devices. See "Connecting a monitor" on page 19 for how to make the connection.Enabling this function slightly increases the standby power consumption.

Advanced Setup menu

Function Description
Lamp SettingsLamp ModeSelects the projector lamp power among Dual-Brightest, Dual-Reliable and Single-Alternative modes.Reset Lamp Timer 1/Reset Lamp Timer 2Once the lamp is renewed, select Reset to return the lamp timer to "0". See "Resetting the lamp timer" on page 55 for details.Equivalent Lamp Hour #1/Equivalent Lamp Hour #2Shows the lamp hour information. See "Getting to know the lamp hour" on page 52 for details.
HDMI SettingsSelects an input source type for the HDMI signal. Auto is the default and recommended setting. You can also manually select the source type. The different source types carry different standards for the brightness level.This function is only available when the HDMI signal is selected.
Baud RateSelects a baud rate that is identical with your computer's so that you can connect the projector using a suitable RS-232 cable and update or download the projector's firmware. This function is intended for qualified service personnel.
High Altitude ModeA mode for operation in areas like high altitude or high temperature. See "Operating in a high altitude environment" on page 40 for details.
Audio SettingsSee "Adjusting the sound" on page 36 for details.
PasswordPasswordLimits use of the projector to only those who know the correct password. See "Utilizing the password function" on page 23 for details.Change PasswordYou will be asked to enter the current password before changing to a new one.See "Utilizing the password function" on page 23 for details.
Lan Control SettingsSee "Controlling the projector through a Lan environment" on page 37 for details.
Reset All SettingsReturns all settings to the factory preset values.The following settings will still remain: names of user modes, Keystone, Language, Projector Position, High Altitude Mode, Password, and Expert Mode.
Direct Power OnSets whether to turn the projector directly on without pressing the POWER key on the projector or ON on the remote control when the projector is plugged in.
Signal Power OnSets whether to turn the projector directly on without pressing the POWER key on the projector or ON on the remote control when the projector is in standby mode and the signal is feed through the VGA cable.
Expert ModeThe Expert Mode menu is password protected and only accessible by authorized calibrators. The ISF (Imaging Science Foundation) has developed carefully crafted, industry-recognized standards for optimal video performance and has implemented a training program for technicians and installers to use these standards to obtain optimal picture quality from BenQ video display devices. Accordingly, we recommend that setup and calibration be performed by an ISF certified installation technician.For more information, please go to www.imagingscience.com or contact the place you purchased the projector.

Information menu

This menu shows you the current operating status of the projector.

BENQ SH960 - Information menu - 1

Some picture adjustments are available only when certain input sources are in use. Unavailable adjustments are not shown on the screen.

Function Description
FAQ-Image and InstallationDisplays possible solutions to problems you may encounter.
FAQ-Features and Service
SourceShows the current signal source.
Picture ModeShows the selected mode in the Picture -- Basic > Picture Mode menu.
ResolutionShows the native resolution of the input signal.
Lamp ModeShows the selected lamp mode in the Advanced Setup > Lamp Mode menu.
Equivalent Lamp Hour #1Shows the total lamp time used.
Equivalent Lamp Hour #2

Additional information

Care of the projector

Your projector needs little maintenance. The only thing you have to do on a regular basis is keep the lens clean. Never remove any parts of the projector except the lamp. Contact your dealer or local customer service center if the projector fails to operate as expected.

Cleaning the lens

Clean the lens whenever you notice dirt or dust on the surface. Before you attempt to clean the lens, turn the projector off, unplug the power cable, and leave it several minutes to cool completely.

  1. Use a canister of compressed air to remove dust. (Available from building hardware or photographic suppliers.)
  2. If there is stubborn dirt or smudge marks, use a proper photographic lens brush or moisten a clean soft lens cloth with lens cleaner to gently wipe the lens surface.
  3. Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as alcohol, benzene, thinner or insecticide. Using such materials or maintaining prolonged contact with rubber or vinyl materials may result in damage to the projector surface and cabinet material.

BENQ SH960 - Cleaning the lens - 1

Never touch the lens with your finger or rub the lens with abrasive materials. Even paper towels can damage the lens coating. Only ever use a proper photographic lens brush, cloth, and cleaning solution. Do not attempt to clean the lens while the projector is switched on or is still hot from previous use.

Cleaning the projector case

Before you attempt to clean the case, turn the projector off, unplug the power cable, and leave it several minutes to cool completely.

  1. To remove dirt or dust, wipe the case with a soft, dry, lint-free cloth.
  2. To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral detergent. Then wipe the case.

BENQ SH960 - Cleaning the projector case - 1

Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.

Storing the projector

If you need to store the projector for an extended time, please:

  1. Make sure the temperature and humidity of the storage area are within the recommended range for the projector. Please refer to the Spec. page in this manual or consult your dealer about the range.
  2. Retract the adjuster feet.
  3. Remove the batteries from the remote control.
  4. Pack the projector in its original packing or equivalent.

Transporting the projector

It is recommended that you ship the projector with its original packing or equivalent.

Lamp information

Getting to know the lamp hour

When the projector is in operation, the duration (in hours) of lamp usage is automatically calculated by the built-in timer.

To obtain the lamp hour information:

  1. Press MENU/EXIT and then press ◀/▶ until the Advanced Setup menu is highlighted.
  2. Press ▼ to highlight Lamp Settings and press ENTER. The Lamp Settings page is displayed.
  3. The lamp hour information is shown in the row of Equivalent Lamp Hour #1/Equivalent Lamp Hour #2.
  4. To leave the menu, press MENU/EXIT.

Extending lamp life

The projection lamp is a consumable item. To keep the lamp life as long as possible, you can do the following settings via the OSD menu.

BENQ SH960 - Extending lamp life - 1

text_image Advanced Setup Lamp Settings ENTER HDMI Settings Baud Rate 115200 High Altitude Mode Off Audio Settings Password Lan Control Settings Reset All Settings Direct Power On Off Signal Power On Off Expert Mode EXIT BackS-Vide Lamp Settings Lamp Mode Dual-Reliable Reset Lamp Timer 1 Reset Lamp Timer 2 Equivalent Lamp Hour #1 Equivalent Lamp Hour #2 50 hours 50 hours EXIT Back

- Setting Lamp Mode as Dual-Reliable

Using Dual-Reliable mode reduces system noise and power consumption. If the Dual-Reliable mode is selected, the light output will be reduced and result in darker projected pictures.

Setting the projector in Dual-Reliable mode also extends the lamp life. To set Dual-Reliable mode, go to the Advanced Setup > Lamp Settings > Lamp Mode menu and press ◀/▶.

- Setting Auto Power Off

This function allows the projector to turn off automatically if no input source is detected after a set period of time.

To set Auto Power Off, go to the System Setup > Auto Power Off menu and press ▶ t▶ select a time period. The time period can be set from 5 to 30 minutes in 5-minute increments. If the preset time lengths are not suitable for your presentation, select Disable. The projector will not automatically shut down in a certain time period.

BENQ SH960 - Extending lamp life - 2

text_image System Setup Language English Splash Screen BenQ Projector Position Floor Front Auto Power Off Disable Sleep Timer Disable Background Color Blue Menu Settings Input Source Quick Auto Search On Closed Caption Standby Monitor Out Off S-Video EXIT Back

Timing of replacing the lamp

When the Lamp indicator lights up red or a message appears suggesting it is time to replace the lamp, please install a new lamp or consult your dealer. An old lamp may cause a malfunction in the projector and in some instances the lamp may explode. Go to http://lamp.BenQ.com for a replacement lamp.

The Lamp indicator light and Temperature warning light will light up if the lamp becomes too hot. Turn the power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after turning the power back on, please contact your dealer. See "Indicators" on page 57 for details.

The following Lamp warning displays will remind you to change the lamp.

Status Message
Install a new lamp for optimal performance. If the projector is normally run with Dual-Reliable selected (See "Getting to know the lamp hour" on page 52), you may continue to operate the projector until the next hour lamp warning appears.Press ENTER to dismiss the message.BENQ SH960 - Timing of replacing the lamp - 1
It is strongly recommended that you replace the lamp at this age. The lamp is a consumable item. The lamp brightness diminishes with use. This is normal lamp behavior. You can replace the lamp whenever you notice that the brightness level has significantly diminished.Press ENTER to dismiss the message.BENQ SH960 - Timing of replacing the lamp - 2
The lamp MUST be replaced before the projector will operate normally.Press ENTER to dismiss the message.BENQ SH960 - Timing of replacing the lamp - 3

BENQ SH960 - Timing of replacing the lamp - 4

"XXXX" shown in the above messages are numbers that vary depending on different models.

Replacing the lamp

BENQ SH960 - Replacing the lamp - 1

  • To reduce the risk of electrical shock, always turn the projector off and disconnect the power cable before changing the lamp.
  • To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before replacing the lamp.
  • To reduce the risk of injuries to fingers and damage to internal components, use caution when removing lamp glass that has shattered into sharp pieces.
  • To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do not touch the empty lamp compartment when the lamp is removed.
  • This lamp contains mercury. Consult your local hazardous waste regulations to dispose of this lamp in a proper manner.

  • Turn the power off and disconnect the projector from the power outlet. Turn off all connected equipment and disconnect all other cables. See "Turning the projector off" on page 42 for details.

  • Loosen the screw on the lamp cover.

BENQ SH960 - Replacing the lamp - 2

natural_image Illustration of a screwdriver pressing down on a mechanical component with a curved arrow indicating rotation (no text or symbols)
  1. Remove the lamp cover.

BENQ SH960 - Replacing the lamp - 3

natural_image Interior view of an open computer case showing internal components and a lid (no text or symbols visible)
  1. Identify the lamp you want to replace by looking at the top of the lamp.

BENQ SH960 - Replacing the lamp - 4

natural_image Interior view of an open computer case with labeled parts (1 and 2), showing internal components without any readable text or symbols.
  1. Loosen the screw that hold the lamp to the projector. Disconnect the lamp connector from the projector.

BENQ SH960 - Replacing the lamp - 5

natural_image Interior view of a computer mouse with a screwdriver inserted, showing internal components (no text or symbols visible)
  1. Lift the handle so that it is perpendicular to the lamp. Use the handle to slowly pull the lamp out of the projector.

BENQ SH960 - Replacing the lamp - 6

natural_image Interior view of a computer case with internal components and connectors (no visible text or symbols)

BENQ SH960 - Replacing the lamp - 7

Notes

  • Pulling it too quickly may cause the lamp to break and scatter broken glass in the projector. To reduce the risk of injuries to fingers and damage to internal components, use caution when removing lamp glass that has shattered.
  • Do not place the lamp in locations where water might splash on it, children can reach it, near or above heat sources, or near flammable materials.
  • Do not insert your hand into the projector when the lamp is removed. If you touch the optical components inside, it could cause blurred images.

  • Insert the replacement lamp. Make sure it is pushed fully and firmly in place.

BENQ SH960 - Notes - 1

natural_image Interior view of a computer case with visible wiring and components (no text or symbols)
  1. Tighten the screw securing the lamp box. Reconnect the lamp connector.

  2. Ensure the handle is fully locked in place.

BENQ SH960 - Notes - 2

natural_image Interior view of a device showing a screwdriver inserted into a device casing with internal components (no text or symbols visible)
  1. Replace the lamp cover.

BENQ SH960 - Notes - 3

natural_image Interior view of an open computer case showing internal components and a black arrow indicating the open lid (no text or symbols present)
  1. Tighten the screws on the lamp cover.

  2. Reapply power and turn the projector back on.

BENQ SH960 - Notes - 4

Notes

  • Please be careful to not over-tighten the screws.
  • Loose screws may cause a bad connection, which could result in malfunction.

Resetting the lamp timer

BENQ SH960 - Resetting the lamp timer - 1

Do not reset the lamp timer if the lamp has not been replaced as this could cause damage.

  1. After the start-up logo, press MENU/EXIT and then press ◀/▶ until the Advanced Setup menu is highlighted.
  2. Press ▼ to highlight Lamp Settings and press ENTER. The Lamp Settings page is displayed.
  3. Highlight Reset Lamp Timer 1/Reset Lamp Timer 2 and press ENTER. A warning message is displayed asking if you want to reset the lamp timer. Highlight Reset and press ENTER. The lamp time will be reset to "0".

BENQ SH960 - Resetting the lamp timer - 2

text_image Advanced Setup Lamp Settings ENTER HDMI Settings Baud Rate 115200 High Altitude Mode Off Audio Settings Password Lan Control Settings Reset All Settings Direct Power On Off Signal Power On Off Expert Mode EXIT Backs-Vide

BENQ SH960 - Resetting the lamp timer - 3

text_image Lamp Settings Lamp Mode Reset Lamp Timer 1 ENTER Reset Lamp Timer 2 Equivalent Lamp Hour #1 50 hours Equivalent Lamp Hour #2 50 hours EXIT Back

BENQ SH960 - Resetting the lamp timer - 4

text_image WARNING Reset Lamp Timer? Reset Cancel

Indicators

Light Status & Description
POWERTEMP LAMP1 LAMP2
Power events
Orange Off Off OffStand-by mode.
Green FlashingOff OffOffPowering up.
Green Off Off OffNormal operation.
Orange FlashingOff OffOff1. The projector needs 90 seconds to cool down as it was abnormally shut down without the normal cooling down process. Or2. The projector needs to cool for 90 seconds after the power is turned off.
Orange FlashingOff OffOffThe projector has shutdown automatically. If you try to re-start the projector, it will shutdown again. Please contact your dealer for assistance.
Orange FlashingOff RedOff
Red OffRed Off
Lamp events
Off OffRed OffLamp 1 failed. The projector has entered Single-Alternative mode automatically. Replace lamp 1 as soon as possible.
Off OffOff RedLamp 2 failed. The projector has entered Single-Alternative mode automatically. Replace lamp 2 as soon as possible.
Off OffRed RedThe projector has shutdown automatically. If you try to re-start the projector, it will shutdown again. Please contact your dealer for assistance.
Orange Off Red Off
Thermal events
Off RedOff OffThe projector has shutdown automatically. If you try to re-start the projector, it will shutdown again. Please contact your dealer for assistance.
Off RedRed Off
Off RedGreenOff
Off RedOrangeOff
Off RedOff Red
Off RedOff Green
Off RedOff Orange
OrangeRed Red Off
OrangeRed Green Off
OrangeRedOrangeOff
Off OrangeRed Off

Troubleshooting

Problem Cause Remedy
The projector does not turn on.There is no power from the power cable.Plug the power cable into the AC inlet on the rear of the projector, and plug the power cable into to the power outlet. If the power outlet has a switch, make sure that it is switched on.(See page 20.)
Attempting to turn the projector on again during the cooling process.Wait until the cooling down process has completed.
The lamp cover is not securely attached.Correctly attach the lamp cover. (See page 53.)
No picture.The video source is not turned on or connected correctly.Turn the video source on and check that the signal cable is connected correctly. (See page 17.)
The projector is not correctly connected to the input source device.Check the connection. (See page 17.)
The input source has not been correctly selected.Select the correct input source with the Source keys on the remote control or SOURCE on the projector. (See page 21.)
Image is unstable.The connection cables are not securely connected to the projector or the signal source.Correctly connect the cables to the appropriate terminals. (See page 17.)
Picture is blurred.The projection lens is not correctly focused.Adjust the focus of the lens using the focus ring. (See page 25.)
The projector and the screen are not aligned properly.Adjust the projection angle and direction as well as the height of this projector if necessary.(See page 25.)
Remote control does not work correctly.The batteries are out of power.Replace both of the batteries with new ones.(See page 7.)
There is an obstacle between the remote control and the projector.Remove the obstacle. (See page 7.)
You are too far away from the projector.Stand within 8 meters (26.2 feet) of the projector. (See page 7.)

Specifications

BENQ SH960 - Specifications - 1

All specifications are subject to change without notice.

■ Optical

Projection system Single-chip DLP ^TM system.

DMD chip 0.65" DLP (1920 x 1080)

Lens F = 2.48 to 2.81, f = 24.1 to 36.15 mm

Projection screen size 28" to 300"

Lamp 330W

■ Electrical

Compatibility PC: 640 x 480 to 1920 x 1200

Video: NTSC, PAL, SECAM, YPbPr (480i/480p/576i/576p/720p/1080i/1080p), HDTV (720p/1080i/1080p)

Color Space Typ. = 60% NTSC (Target Color Gamut = HDTV Rec. 709)

■ Terminals

Input Analog RGB: D-Sub 15-pin (female) x 1

HDMI (V. 1.3) x 1

Component Video (Y/CB/CR, Y/PB/PR) × 1

Component Video (Y/CB/CR, Y/PB/PR) × 1 (shared with RGB input)

Composite Video x 1

S-Video x 1

Audio in x 1

Output 12VDC (Max. 0.5 A)

Analog RGB: D-Sub 15-pin (female) x 1

Audio out x 1

Speaker: 5W x 2

Control Serial Connector: RS232 9 pin (male)

Mini B type USB x 1

IR receiver x 2

LAN×1

■ General characteristics

Projector weight < 11 kg (24.3 lbs)

Power VAC 100-240V, 10 A, 50-60Hz

Power consumption Max. 940 W; Standby < 1 W

Operating temperature 0^ C to 40^ C (without condensation)

Operating humidity 10% - 90% (without condensation)

Operating altitude 0-1499 m at 0°C-35°C

1500-3000 m at 0°C-30°C (with High Altitude Mode on)

Storage temperature -20^-60^/-4^ to 140^

Storage humidity 10% - 90%

■ Dimensions

443 mm × 354.7 mm × 167 mm (W × D × H)

BENQ SH960 - ■ Dimensions - 1

text_image 354.7 benQ

BENQ SH960 - ■ Dimensions - 2

text_image 443 167

■ Ceiling mount installation

BENQ SH960 - ■ Ceiling mount installation - 1
Ceiling mount screws: M6 x 8 (Max. L = 8 mm)

BENQ SH960 - ■ Ceiling mount installation - 2

text_image 72.52 298 266 24 222 288 46 70

Unit: mm
BENQ SH960 - ■ Ceiling mount installation - 3

text_image 106 397.9 364.4124.5 211.7 424.4

BENQ SH960 - ■ Ceiling mount installation - 4

text_image 88 128 151.2173 324.1

■ Timing chart

Supported timing for PC input

Format ResolutionRefresh rate (Hz)H. Frequency (KHz)Pixel Frequency (MHz)
640 x 480 640 x48059.94 31.46925.175
72.809 37.86131.5
75 37.5 31.5
85.008 43.26936
720 x 400 720 x400 70.087 31.469 28.3221
800 x 600 800 x60056.250 35.15636.000
60.317 37.87940
72.188 48.07750
75 46.875 49.5
85.061 53.67456.25
1024 x 768 1024x 76860.004 48.36365
70.069 56.47675
75.029 60.02378.75
84.997 68.66794.5
1152 x 864 1152x 864 75.00 67.500 108.000
*1024 x 576Notebook Timing6035.8246.996
*1024 x 600Notebook Timing64.995 41.46751.419
1152 x 864 1152x 86475 67.5108
1280 x 768 1280x 76859.87 47.77679.5
74.893 60.289102.25
84.837 68.633117.5
1280 x 800 1280x 80059.81 49.70283.5
74.934 62.795106.5
84.88 71.554122.5
1280 x 10241280 x 102460.02 63.981108
75.025 79.976135
85.024 91.146157.5
1280 x 960 1280x 9606060108
85.002 85.938148.5
1360 x 768 1360x 768015 47.712 85.5
1440 x 900 1440x 90059.887 55.935106.5
74.984 70.635136.75
84.842 80.43157
1400 x 10501400 x 105059.978 65.317121.75
1600 x 12001600 x 12006075162
1680 x 10501680 x 105059.954 65.29146.25
1920 x 1080 (CEA-861)1920 x 108059.939/6067.432/67.5 148.35/148.5
640 x 480@67Hz (MAC13)640 x 480@67Hz66.667 3530.24
832 x 624@75Hz (MAC16)832 x 624@75Hz74.546 49.72257.28
1024 x 768@75Hz (MAC19)1024 x 768@75Hz75.02 60.24180
1152 x 870@75Hz (MAC21)1152 x 870@75Hz75.06 68.68 100

BENQ SH960 - ■ Timing chart - 1
Only for the PC (analog RGB) inputs

Supported timing for HDMI (HDCP) input

FormatResolutionRefresh rate (Hz)H. Freq. (KHz)Pixel Freq. (MHz)
480i 720 x 480 59.94/60 15.734/15.75 27/27.027
480p 720 x 480 59.94/60 31.469/31.5 27/27.027
576i 720 x 576 50 15.625 27
576p 720 x 576 50 31.2527
720/50p 1280 x 720 5037.574.25
720/60p 1280 x 72059.939/6044.955/45 74.175/74.25
1080/50i1920 x 108050 28.12574.25
1080/60i1920 x 108059.939/6033.716/33.7574.175/74.25
1080/24P1920 x 108023.976/2426.973/2774.175/74.25
1080/25P1920 x 108025 28.12574.25
1080/30P1920 x 108029.97/3033.716/33.7574.175/74.25
1080/50P1920 x 108050 56.25148.5
1080/60P1920 x 108059.939/6067.432/67.5148.35/148.5

Supported timing for EDTV and HDTV (via Component inputs)

FormatResolutionRefresh rate (Hz)H. Freq. (KHz)Pixel Freq. (MHz)
480i720 x 48059.94/6015.734/15.7513.5
480p720 x 48059.94/6031.469/31.513.5
576i720 x 576 5015.62527
576p720 x 576 5031.2527
720/50p1280 x 720 5037.574.25
720/60p1280 x 72059.939/6044.955/4574.175/74.25
1080/50i1920 x 1080 5028.12574.25
1080/60i1920 x 108059.939/6033.716/33.7574.175/74.25
1080/24P1920 x 108023.976/2426.973/2774.175/74.25
1080/25P1920 x 1080 2528.12574.25
1080/30P1920 x 108029.97/3033.716/33.7574.175/74.25
1080/50P1920 x 1080 5056.25148.5
1080/60P1920 x 108059.939/6067.432/67.5148.35/148.5

Supported timing for Video and S-Video inputs

FormatResolutionRefresh rate (Hz)H. Freq. (KHz)Pixel Freq. (MHz)
NTSC M/J-59.94/6015.734/15.753.58
NTSC 4.43-59.94/6015.734/15.754.43
PAL-B/D/G/H/I/N-5015.6254.43
PAL M-59.94/6015.734/15.753.58
PAL Nc-5015.6253.58
PAL 60-59.94/6015.734/15.754.43
SECAM-5015.6254.25/4.41

Warranty

BenQ warrants this product against any defects in material and workmanship, under normal usage and storage.

Proof of purchase date will be required with any warranty claim. In the event this product is found to be defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be replacement of any defective parts (labor included). To obtain warranty service, immediately notify the dealer from which you purchased the product of any defects.

Important: The above warranty shall be void if the customer fails to operate the product in accordance with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 3000 meters, and avoiding to operate the projector in a dusty environment. This warranty gives you specific legal rights, and you may have other rights which vary from country to country.

For other information, please visit www.BenQ.com.

Copyright © 2011 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

All trademarks and registered trademarks are the property of their respective owners.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

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Product information

Brand : BENQ

Model : SH960

Category : Projector