8770w - Laptop HP - Free user manual and instructions

USER MANUAL 8770w HP

HP EliteBook 8770w Mobile Workstation

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2012 Hewlett-Packard Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Centrino, and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2012

Document Part number: 677250-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Table of contents

1 Product description .... 1

2 External component identification 7

Top 7

Display — Windows models 8

Display — SUSE Linux models 9

TouchPad 10

Lights 11

Buttons and fingerprint reader (select models only) 12

Keys — Windows systems 14

Keys — SUSE Linux models .... 15

Front 15

Right 17

Left 18

Rear 19

Bottom 20

3 Illustrated parts catalog 22

Computer major components 22

Display components 29

Mass storage devices 31

Miscellaneous parts 33

Sequential part number listing 34

4 Removal and replacement procedures 44

Preliminary replacement requirements 44

Tools required 44

Service considerations 44

Plastic parts 44

Cables and and pointing stick connectors 45

Drive handling 45

Grounding guidelines 46

Electrostatic discharge damage 46

Packaging and transporting guidelines 47

Workstation guidelines 47

Equipment guidelines 48

Component replacement procedures 49

Service tag and PCID label 49

Service tag 49

PCID label 49

Windows 8 models .... 50

Service access cover 52

Primary hard drive 54

Secondary hard drive 56

Smart Card reader 58

Bluetooth module 59

WLAN module 60

WWAN module 62

RTC battery 63

Optical drive 63

Upgrade bay hard drive 66

Primary memory module 67

Expansion memory module 69

Keyboard 71

Fan/graphics board heat sink assembly 75

Display bezel 78

Display panel 79

Display panel cable 81

Hinge brackets 81

Webcam module 82

Top cover 83

Display assembly 88

Power button board 91

Application button board 92

Fingerprint reader 93

Audio/USB 2.0 board 94

Speaker assembly 96

Modem module 97

Display (VGA) port 98

Modem module cable 100

Card reader/USB 3.0 board 102

Bluetooth module cable 103

System board 103

Network cable and jack 107

Power connector cable 107

Security lock 108

Processor heat sink 110

Processor 112

Fan/Heat sink 114

Graphics board 115

Fan 116

5 Computer Setup (BIOS) and Advanced System Diagnostics 118

Windows 8 — Computer Setup (BIOS) and Advanced System Diagnostics .... 118

Starting Computer Setup 118

Navigating and selecting in Computer Setup 118

Restoring factory settings in Computer Setup 119

Updating the BIOS 120

Determining the BIOS version 120

Downloading a BIOS update 120

Windows 7 — Computer Setup (BIOS) and Advanced System Diagnostics .... 121

Starting Computer Setup 121

Navigating and selecting in Computer Setup 121

Restoring factory settings in Computer Setup 123

Updating the BIOS 123

Determining the BIOS version 123

Downloading a BIOS update 124

Using Advanced System Diagnostics 125

SUSE Linux — Computer Setup (BIOS) 125

Starting Computer Setup 125

Using Computer Setup 126

Navigating and selecting in Computer Setup 126

Restoring factory settings in Computer Setup 126

Updating the BIOS 127

Determining the BIOS version 127

Downloading a BIOS update 128

Using Advanced Diagnostics 128

6 Specifications 130

Computer specifications 130

43.9 cm (17.3 in) WVA display specifications 131

Hard drive specifications 131

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications 132

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications 132

DVD±RW SuperMulti Double-Layer Drive specifications 133

DVD-ROM Drive specifications 134

7 Backup and recovery 135

Windows 7 — Backup and recovery .... 135

Creating recovery media with HP Recovery Disc Creator 135

Creating recovery media 136

Backing up your information 136

Performing a system recovery 137

Using the Windows recovery tools 137

Using f11 recovery tools 137

Using a Windows 7 operating system DVD (purchased separately) 139

Windows 8 — Backup and recovery .... 139

Using the Windows recovery tools 139

Using f11 recovery tools 140

Using Windows 8 operating system media (purchased separately) 141

Using Windows Refresh for quick and easy recovery 142

Remove everything and reinstall Windows 142

Using HP Software Setup 143

SUSE Linux — Backup and recovery 143

Performing a system recovery 143

Backing up your information 144

8 Power cord set requirements 145

Requirements for all countries 145

Requirements for specific countries and regions 145

9 Recycling 147

Index 148

1 Product description

Category Description
Product Name HP EliteBook 8770w Mobile Workstation
Processors	Next Generation Intel® CoreTM i7 processors, (support Intel Turbo Boost Technology):i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35Wi7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45Wi7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45Wi7-2820QM, 2.3 GHz (turbo up to 3.4 GHz) quad-core processor, 8 MB L3 cache, 8 threads, 45Wi7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W
	Next Generation Intel® CoreTM i5 processors, (support Intel Turbo Boost Technology Technology):i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35Wi5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
Chipset Mobile Intel QM77
Graphics	Support for the following graphics subsystem graphics boards (all feature OpenGL driver support):AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support)NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memoryNVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memoryNVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory
Display	Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without webcamDisplay panel, 43.9 cm (17.3 in), FHD AG LED WVADisplay assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)
Memory	4 customer-accessible/upgradable memory module slots
Supports dual-channel memory
Supports up to 32,768 GB of system RAM
DDR3 1600MHz PC3-12800 SODIMMS

Category Description

Supports the following configurations:
	2048 MB total system memory (2048 × 1)
	4096 MB total system memory (4096 × 1)
	4096 MB total system memory (2048 × 2)
	8192 MB total system memory (8192 × 1)
	8192 MB total system memory (4096 × 2)
	8192 MB total system memory (2048 × 4); only available on computer models equipped with a quad-core processor
	12288MB Total System Memory (4096MB x 3)
	16384 MB total system memory (8192 x 2)
	16384 MB total system memory (4096 x 4); only available on computer models equipped with a quad-core processor
	32768 MB total system memory (8192 x 4); only available on computer models equipped with a quad-core processor
Primary and secondary storage	Supports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in) solid-state drive for primary and secondary storage.
Support for RAID 0/1/5
Supports the following Serial ATA (SATA), 7200-rpm drives:
	750 GB
	500 GB
	320 GB
	500 GB self encrypting drive (SED)
	Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
	256 GB Self Encrypting Drive (SED)
	128 GB
	160 GB
	180 GB
	24 GB
Upgrade bay
	Supports the following 12.7 mm 6.35 cm (0.5 in) tray load SATA optical drives:
	Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive
	±RW SuperMulti Double-Layer Drive
	DVD±RW SuperMulti Double-Layer Drive
	DVD-ROM Drive (defeattured combo)
	Supports a 7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm
Supports "No Drive" option
Audio and video Integrated dual-array microphone
High-definition (HD) audio with SRS premium sound
Category Description
	2	stereo	speakers
Integrated 720p HD webcam
Modem 56K V.92 data/fax modem
Supports “no modem” option
	Modem	cable	not included
Ethernet Intel® 82579LM Gigabit Network Connection
S3/S4/S5 wake on LAN
	NIC	power-down	technology
	Ethernet	cable	not included
Wireless Integrated wireless local area network (WLAN) options by way of the following wireless modules:
	Intel® CentrinoTM Advanced-N 6205, 802.11a/b/g/n WLAN module
	Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module
	Broadcom 802.11a/b/g/n 2x2WiFi Adapter
Three WLAN antennas (3) built into display assembly
Support for “no WLAN” option
Integrated wireless wide area network (WWAN) options by way of the following wireless modules: (not available on computer models with Dream Color displays)
HP hs2340 HSPA+ Mobile Broadband Module
	HP un2430 EV-DO/HSPA Mobile Broadband Module
	HP hs2350 HSPA+ Mobile Broadband Module (not available with Win8 or Win7 downgrade )
	HP hs2350 HSPA+ Mobile Broadband Module (not available with Win8 or Win7 downgrade )
WWAN antennas (2) built into display assembly (worldwide, 5-band)
Support for “no WWAN” option
Security provided by subscriber identify module (SIM) located inside battery bay
HP Integrated Module with Bluetooth 4.0
Support for “no WPAN” option
External media card	One ExpressCard slot, supporting 16-bit and 32-bit (Cardbus) ExpressCard modules
Digital Media Card reader, supporting the following formats:
	MultiMediaCard (MMC)
	MultiMediaCard Plus (MMC+)
	Secure Digital (SD) Memory Card
	Secure Digital High-Capacity (SDHC) Memory Card
	Secure Digital Extended Capacity (SDXC) Memory Card
Ports	1394a (1)Multi-pin AC portAudio in (mono microphone)Microphone input (stereo)Audio-out (stereo headphone)Display port (1.1a for NVIDIA, 1.2 for AMD)Docking connectoreSATA/USB 2.0 comboRJ-11 (modem)RJ-45 (Ethernet, includes link and activity lights)USB 3.0 (2)USB 2.0 (2) 1 port with USB charging supportVGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug with auto-detect)
Docking Supports the following docking stations:HP 230W Docking StationHP 230W Advanced Docking StationHP USB 2.0 Docking StationHP Essential USB 2.0 Port ReplicatorHP LAN and USB Travel Hub
Keyboard/pointing devices	36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick buttons and 3 TouchPad buttons) without backlight
	36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick buttons and 3 TouchPad buttons) with backlight (not supported in Japan or Brazil)
Spill-resistant DuraKeys coating
Spill-resistant DuraPad coating on TouchPad
Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)
TouchPad supports vertical scroll zone
Taps enabled as default
Power requirements	Supports the following AC adapters with localized cable plug support:200W Slim Smart AC adapter230W Slim Smart AC adapter230W Smart AC adapter3-wire plug (with ground pin)

Category Description

Support for the following batteries:

• 8-cell, 2.8 Ah (83 WHr) Li-ion battery
8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only)
- Supports 9-cell (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast Charge)
- Supports 9-cell 3.0 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life Battery (does not support HP Fast Charge)

HP Fast Charge Technology

Security Integrated fingerprint reader

Integrated Smart Card reader
Preboot authentication (password, Smart Card)
Supports security lock
Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock
Full volume encryption

Operating system Preinstalled operating systems:

• Windows® 7 Home Premium 64 (select models only)
  • Windows 7 Professional 64 (select models only)
  • Windows 7 Professional 32 (select models only)
  FreeDOS

Operating system and Microsoft® Office preinstalled (not supported in Japan):

• Windows 7 Professional 64 with Office 2010 Starter (select models only)
• Windows 7 Professional 32 with Office 2010 Starter (select models only)

Restore media:

• Windows 7 Professional 64 (select models only)
• Windows 7 Professional 32 (select models only)
• Windows 7 Home Premium 64 (select models only)
• Windows 7 DRDVD (select models only)
• Windows XP Professional 64 (service only)

Certified:

• Microsoft WHQL
Novell
SuSE Linux

Category Description

Web-only support:

• Windows XP Professional 64 (select models only)
• Windows XP Professional 32 (select models only)
• Windows 7 Ultimate 64 (select models only)
• Windows 7 Ultimate 32 (select models only)
• Windows 7 Enterprise 64 (select models only)
• Windows 7 Enterprise 32 (select models only)

Serviceability End-user replaceable parts:

• Memory module
  Optical drive
  SIM
• WLAN module
  WWAN module

2 External component identification

Top

Display — Windows models

Laptop screen diagram with numbered labels pointing to key components

Component Description

(1)	Internal display switch	Turns off the display or initiates Sleep if the display is closed while the power is on.
		NOTE: The display switch is not visible from the outside of the computer.
(2)	WLAN antennas (3)*	Send and receive wireless signals to communicate with wireless local area networks (WLAN).
(3)	WWAN antennas (2)* (select models only)	Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
(4)	Internal microphones (2) Record sound.
(5)	Webcam light On: The webcam is in use.
(6)	Webcam Records video and captures still photographs.	To use the webcam on Windows 7 models, , select Start > All Programs > Communication and Chat > HP Webcam.For information about using the webcam in Windows 8, access Help and Support. From the Start screen, type help, and then select Help and Support.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access this guide in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

Display — SUSE Linux models

Laptop screen with numbered annotations pointing to key components

Component Description

(1)	Internal display switch	Turns off the display or initiates Suspend if the display is closed while the power is on.
		NOTE: The display switch is not visible from the outside of the computer.
(2)	WLAN antennas (3)*	Send and receive wireless signals to communicate with wireless local area networks (WLAN).
(3)	Internal microphones (2) Record sound.
(4)	Webcam light On: The webcam is in use.
(5)	Webcam Records video and captures still photographs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help.

TouchPad

1 2 3 4 A S D F G H J K L : Z X C V B N M < > ? 9 8 7 6 5

Component Description

(1)	Left pointing stick button	Can be used with the pointing stick and functions like the left button on an external mouse.
(2)	Center pointing stick button	Can be used with the pointing stick and functions like the center button on an external mouse.
(3)	Pointing stick Moves the pointer and selects or activates items on the screen.
(4)	Right pointing stick button	Can be used with the pointing stick and functions like the right button on an external mouse.
(5)	Right TouchPad button Functions like the right button on an external mouse.
(6)	Center TouchPad button	Functions like the center button on an external mouse.
(7)	Left TouchPad button Functions like the left button on an external mouse.
(8)	TouchPad Moves the pointer and selects or activates items on the screen.
(9)	TouchPad on/off button Turns the TouchPad on and off.

Lights

Laptop keyboard diagram with numbered labels pointing to key functions like power, sound, globe, and control buttons.

Component Description
(1)	TouchPad on/off light		Off: The TouchPad is on.
			Amber: The TouchPad is off.
(2)	Caps lock light On: Caps lock is on.
(3)		Power light	On: The computer is on.
			Blinking: The computer is in the Sleep state.
			Off: The computer is off or in Hibernation.
(4)	Num lock light On: Num lock is on.
(5)	((1))	Wireless light	White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
			Amber: All wireless devices are off.
(6)		Mute light • Amber: Computer sound is off.
			White: Computer sound is on.
(7)		Web browser light	On: The computer is on.
			In Windows: Off: The computer is off or in Hibernation.
			In SUSE Linux: Off: The computer is off, in the Suspend state, or in Hibernation.
(8)	[6T02]	Calculator light	On: The Windows® calculator function is on.
			Blinking: The calculator has been activated.

Buttons and fingerprint reader (select models only)

Laptop keyboard diagram with numbered labels pointing to key functions like power, speaker, globe, and control panel

Component Description

(1) TouchPad on/off button Turns the TouchPad on and off.

(2) Power button

• When the computer is off, press the button to turn on the computer.
• When the computer is on, press the button briefly to initiate Sleep/Suspend.
• When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend.
• When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

• Windows 7—Select Start > Control Panel > System and Security > Power Options.
  • Or refer to the HP Notebook Reference Guide.

• Windows 8—From the Start screen, type power options. Click Settings, and then select Power Options from the options displayed.
  SUSE Linux —

• Select Computer > Control Center.

• In the left pane, click System, and then click Power Management in the right pane.

(3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection.

(4) Volume mute button Mutes and restores speaker sound.

Component Description

(5)

Web browser button When Windows is running, press the button to open the default Web browser.

(6)

Calculator button Opens the Windows calculator function.

(7) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon.

Keys — Windows systems

Laptop keyboard diagram with numbered labels pointing to key functions like sound, audio, and display icons

Component Description
(1)	esc key	Displays system information when pressed in coMBination with the fn key.
(2)	Function keys	Execute frequently used system functions when pressed in combination with the fn key.
(3)	fn key	Executes frequently used system functions when pressed in combination with a function key or the esc key.
(4)		Windows 7 button Displays the Windows Start menu.
		Windows 8 button
(5)		Windows 7 applications key Windows 7: Displays a shortcut menu for items beneath the cursor.
		Windows 8 applications key Windows 8: Displays the App bar and a shortcut menu for items beneath the cursor.
(6)	Integrated numeric keypad When the keypad has been enabled, the keys can be used like an external numeric keypad.
(7)	num lk key	Enables/disables the integrated numeric keypad when pressed.

Keys — SUSE Linux models

Laptop keyboard diagram with labeled function buttons and navigation icons for function selection

Component Description
(1)	Function keys	Execute frequently used system functions when pressed in combination with the fn key.
(2)	fn key	Executes frequently used system functions when pressed in combination with a function key.
(3)	Integrated numeric keypad	When num lk has been enabled, it can be used like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lk key.
(4)	num lk key	Alternates between the navigational and numeric functions on the integrated numeric keypad.

Front

Diagram of a device rear panel with labeled components including wireless, power, lightning, and sensor icons

Component Description

(1) Media Card reader Supports the following digital card formats:
	Secure Digital (SD) CardSecure Digital HC (SDHC) CardSecure Digital XC (SDXC) CardMultiMediaCard (MMC)MultiMediaCardplus (MMC+)
(2) Display release latch Opens the computer.
(3) Wireless light	White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.Amber: All wireless devices are off.
(4) Power light	On: The computer is on.Blinking: The computer is in the Sleep state.Off: The computer is off or in Hibernation.
(5) AC adapter/Battery light	Amber: The computer is connected to external power and the battery is charged from 0 – 90%.White: The computer is connected to external power and the battery is charged from 90 – 99%.Blinking Amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.Off: The battery is fully charged.
(6) Hard drive light	Blinking white: The hard drive is being accessed.Amber: HP 3D DriveGuard has temporarily parked the hard drive.NOTE: For information on HP 3D DriveGuard, see the HP Notebook Reference Guide.
(7) Speakers (2) Produce sound.
	NOTE: To use the SRS Premium Sound software in Windows 7, select Start > All Programs > SRS Premium Sound.To use the SRS Premium Sound software n Windows 8, from the Start screen, type SRS, and then select SRS Premium Sound.

Right

Labeled diagram of a device rear panel showing numbered components including headphones, audio, USB, and I/O ports.

Component Description

(1)

Audio-out (headphone) jack Produces sound when connected to optional powered

stereo speakers, headphones, ear buds, a headset, or television audio.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices. To access this guide in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

NOTE: When a device is connected to the headphone jack, the computer speakers are disabled.

(2)

Audio in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

(3)

USB charging port Connects an optional USB device. The USB 2.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off. For more information about USB devices, see the HP Notebook Reference Guide.

(4)

USB 2.0 port Connects optional USB devices.

Image not Available ssusb_icon.jpg

(5)

External monitor port Connects an external VGA monitor or projector.

(6)

Smart Card reader Supports optional Smart Cards.

(7)

Upgrade bay (optical drive shown)

The upgrade bay can hold a weight-saver option, a hard drive, or an optical drive that reads an optical disc.

NOTE: On select models, the optical drive also writes to an optical disc.

(8)

Optical drive eject button Releases the disc tray.

Left

1 2 3 4 5 6 7 8 ss←e +D eSATA

Component Description

(1)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

(2)

USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance.

(3)

1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder.

(4) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(5)

RJ-45 (network) jack Connects a network cable.

(6)

DisplayPort Connects an optional digital display device, such as a high-performance monitor or projector.

(7)

eSATA/USB 2.0 combo port Connects a high-performance eSATA component, such as an eSATA external hard drive, or connects an optional USB device.

(8)

ExpressCard slot Supports optional ExpressCards.

Rear

Diagram of a device rear panel with labeled components including phone, connector, and power plug

Component Description

(1)

RJ-11 (modem) jack Connects a modem cable.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3)

Power connector Connects an AC adapter.

Bottom

Laptop screen rear panel diagram with numbered components and icons for function keys

Component Description

(1) Battery bay Holds the battery.

SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.

Battery release latch Releases the battery.

(4) Accessory battery connector Connects an optional accessory battery.

(5) Docking connector Connects an optional docking device.

(6) Service door release latch Releases the service door from the computer.

(7) Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(8) Bluetooth compartment Contains a Bluetooth device (select models only).

Component Description
(9)	Speakers	(2)	Produce	sound.
			NOTE: To use the SRS Premium Sound software, select Start > All Programs > SRS Premium Sound.
(10)	Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.

3 Illustrated parts catalog

Computer major components

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 22 Chapter 3 Illustrated parts catalog

Item Description Spare part number
(1) Display
Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) WVA	691223-001
Display panel, 43.9 cm (17.3 in), FHD AG LED WVA	691224-001
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)	688736-001
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)	688735-001
NOTE: See Display components on page 29 for more display component information and spare part numbers.
(2) Keyboard (includes keyboard cable, pointing stick and pointing stick cable):
Without backlight, for use in Belgium 688737-A41
With backlight, for use in Belgium 688738-A41
Without backlight, for use in Brazil 688737-201
Without backlight, for use in Canada 688737-DB1
With backlight for use in Canada 688738-DB1
Without backlight, for use in Bulgaria 688737-261
Without backlight, for use in Taiwan 688737-AB1
With backlight, for use in Taiwan 688738-AB1
Without backlight, for use in Denmark	688737-081
With backlight, for use in Denmark	688738-081
Without backlight, for use in Finland and Sweden	688737-B71
With backlight, for use in Finland and Sweden	688738-B71
Without backlight, for use in France	688737-051
With backlight, for use in France	688738-051
Without backlight, for use in Romania	688737-271
Without backlight, for use in Germany	688737-041
With backlight, for use in Germany	688738-041
Without backlight, for use in Czechoslovakia	688737-FL1
With backlight, for use in Czechoslovakia	688738-FL1
Without backlight, for use in Hungary	688737-211
Without backlight, for use in Iceland 688737-DD1
Without backlight, for use in Israel	688737-BB1
Without backlight, for use in Italy 688737-061
With backlight, for use in Italy	688738-061
Without backlight, for use in Japan	688737-291
Without backlight, for use in Latin America 688737-161
With backlight, for use in Latin America 688738-161
Without backlight, for international use 688737-B31
With backlight, for international use 688738-B31
Without backlight, for use in Northwest Africa 688737-FP1
Without backlight, for use in Norway 688737-091
With backlight, for use in Norway 688738-091
Without backlight, for use in Portugal 688737-131
Without backlight, for use in Russia 688737-251
With backlight, for use in Russia 688738-251
Without backlight, for use in Saudi Arabia 688737-171
Without backlight, for use in Slovenia 688737-BA1
Without backlight, for use in South Korea	688737-AD1
With backlight, for use in South Korea	688738-AD1
Without backlight, for use in Spain	688737-071
Without backlight, for use in Switzerland	688737-BG1
With backlight, for use in Switzerland	688738-BG1
Without backlight, for use in Greece	688737-151
Without backlight, for use in Thailand 688737-281
With backlight, for use in Thailand	688738-281
Without backlight, for use in Turkey 688737-141
Without backlight, for use in the United Kingdom and Singapore	688737-031
With backlight, for use in the United Kingdom and Singapore	688738-031
Without backlight, for use in the United States	688737-001
With backlight, for use in the United States	688738-001
Without backlight (Windows 8) for use in the United States	701977-001
With backlight (Windows 8) for use in the United States	701978-001
With backlight (Windows 8) for use in The United Kingdom and Singapore	701978-031
With backlight (Windows 8) for use in Germany	701978-041
With backlight (Windows 8) for use in France	701978-051
With backlight (Windows 8) for use in Italy	701978-061
With backlight (Windows 8) for use in Denmark	701978-081
With backlight (Windows 8) for use in Norway	701978-091
With backlight (Windows 8) for use in Latin America	701978-161
With backlight (Windows 8) for use in Russia 701978-251
With backlight (Windows 8) for use in Thailand 701978-281
With backlight (Windows 8) for use in Belgium 701978-A41
With backlight (Windows 8) for use in Taiwan 701978-AB1
With backlight (Windows 8) for use in South Korea 701978-AD1
With backlight (Windows 8) for use internationally 701978-B31
With backlight (Windows 8) for use in Sweden and Finland 701978-B71
With backlight (Windows 8) for use in Switzerland 701978-BG1
With backlight (Windows 8) for use in India 701978-D61
With backlight (Windows 8) for use in Canada 701978-DB1
With backlight (Windows 8) for use in Czechoslovakia 701978-FL1
Without backlight for use in India 688737-D61
With backlight for use in India	688738-D61
Without backlight, with pointing stick (Windows 8) for use in The United Kingdom and Singapore	701977-031
Without backlight, with pointing stick (Windows 8) for use in Germany	701977-041
Without backlight, with pointing stick (Windows 8) for use in France	701977-051
Without backlight, with pointing stick (Windows 8) for use in Italy	701977-061
Without backlight, with pointing stick (Windows 8) for use in Spain	701977-071
Without backlight, with pointing stick (Windows 8) for use in Denmark	701977-081
Without backlight, with pointing stick (Windows 8) for use in Norway	701977-091
Without backlight, with pointing stick (Windows 8) for use in Portugal	701977-131
Without backlight, with pointing stick (Windows 8) for use in Turkey	701977-141
Without backlight, with pointing stick (Windows 8) for use in Greece	701977-151
Without backlight, with pointing stick (Windows 8) for use in Latin America	701977-161
Without backlight, with pointing stick (Windows 8) for use in Saudi Arabia	701977-171
Without backlight, with pointing stick (Windows 8) for use in Brazil	701977-201
Without backlight, with pointing stick (Windows 8) for use in Hungary	701977-211
Without backlight, with pointing stick (Windows 8) for use in Russia	701977-251
Without backlight, with pointing stick (Windows 8) for use in Bulgaria	701977-261
Without backlight, with pointing stick (Windows 8) for use in Romania	701977-271
Without backlight, with pointing stick (Windows 8) for use in Thailand	701977-281
Without backlight, with pointing stick (Windows 8) for use in Japan	701977-291
Without backlight, with pointing stick (Windows 8) for use in Belgium	701977-A41
Without backlight, with pointing stick (Windows 8) for use in Taiwan	701977-AB1
Without backlight, with pointing stick (Windows 8) for use in South Korea 701977-AD1
Without backlight, with pointing stick (Windows 8) for use in Internationally 701977-B31
Without backlight, with pointing stick (Windows 8) for use in Sweden and Finland	701977-B71
Without backlight, with pointing stick (Windows 8) for use in Slovenia 701977-BA1
Without backlight, with pointing stick (Windows 8) for use in Israel 701977-BB1
Without backlight, with pointing stick (Windows 8) for use in Switzerland 701977-BG1
Without backlight, with pointing stick (Windows 8) for use in India 701977-D61
Without backlight, with pointing stick (Windows 8) for use in Canada 701977-DB1
Without backlight, with pointing stick (Windows 8) for use in Iceland 701977-DD1
Without backlight, with pointing stick (Windows 8) for use in Czechoslovakia 701977-FL1
Without backlight, with pointing stick (Windows 8) for use in Northwest Africa 701977-FP1
Without backlight, with pointing stick (Windows 8) for use in Romania 701977-261
(3) Top cover (includes TouchPad)	688747-001
(4) TouchPad (included with top cover)
(5) RTC battery	651948-001
(6) Fan/graphics board heat sink assembly (includes replacement thermal material):
For use with AMD graphics subsystem	688733-001
For use with NVIDIA graphics subsystem	696435-001
(7) Primary memory modules (PC3-10600, 1333 MHz, shared):
2 GB — 2048 MB memory module (PC3-12800, 1600 MHz, DDR3)	652792-001
4 GB — 4096 MB memory module (PC3-12800, 1600 MHz, DDR3)	641369-001
8 GB — 8192 MB memory module (PC3-12800, 1600 MHz, DDR3)	670034-001
(8) Fan/heat sink assembly (includes replacement thermal material):	653629-001
	688762-001
(9) Processor (includes replacement thermal material):
Next Generation Intel® CoreTM processors (support Intel Turbo Boost Technology):
i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W	681954-001
i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W	680646-001
i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W	681283-001
i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W	681284-001
i7-3920XM, 2.90 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 55W55W	691351-001
Next Generation Intel® CoreTM i5 processors (support Intel Turbo Boost Technology):
i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W	681952-001
i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W	681953-001
(10) Graphics board (includes replacement thermal material):
AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support) 689279-001
NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory 689280-001
NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory 689281-001
NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory 689282-001
(11) Processor heat sink
For use only with computer models equipped with dual-core processors 652542-001
For use only with computer models equipped with quad-core processors 653629-001
(12) Modem module 56K V.92 data/fax modem	628824-001
NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 652545-001.
(13) System board (includes replacement thermal material)
For use in all countries and regions except the People's Republic of China:
For use with computer models equipped with Intel quad-core processors	688746-001
For use with computer models equipped with Intel dual-core processors 688745-001
For use only in the People's Republic of China:
For use with computer models equipped with Intel quad-core processors	690035-001
For use with computer models equipped with Intel dual-core processors 690034-001
(14) Expansion memory modules (PC3-10600, 1333 MHz, shared):
2 GB — 2048 MB memory module (PC3-12800, 1600 MHz, DDR3)	652972-001
4 GB — 4096 MB memory module (PC3-12800, 1600 MHz, DDR3)	641369-001
8 GB— 8192 MB memory module (PC3-12800, 1600 MHz, DDR3)	670034-001
(15) Solid-state drive (includes bracket and screws)
256 GB solid-state drive Self-Encrypting drive (SED)	688767-001
128 GB solid-state drive	688766-001
160 GB solid-state drive	688768-001
180 GB solid-state drive	700373-001
(16) WLAN module:
Intel® CentrinoTM Advanced-N 6205, 802.11a/b/g/n WLAN module	695915-001
Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module	698588-001
Broadcom 802.11a/b/g/n 2x2WiFi Adapter	669832-001
(17) WWAN module:
HP un2430 EV-DO/HSPA Mobile Broadband Module	634400-001
HP hs2340 HSPA+ Mobile Broadband Module	668969-001
(18) Speaker assembly	652540-001
(19) Audio/USB 2.0 board 689284-001
(20) Display (VGA) port 696435-001
(21) Power connector cableNOTE: The power connector cable is included in the Cable Kit, spare part number 652545-001.
(22) Modem cable 628824-001
(23) Network cable (includes RJ-45 jack)	652545-001
NOTE: The network cable is included in the Cable Kit, spare part number 652545-001.
(24) USB 3.0 board 689283-001
(25) Battery:
9-cell, Li-ion, 2.2 Ah (73 WHr) 634089-001
9-cell, Li-ion, 3.0 Ah (100 WHr) 634087-001
8-cell, Li-ion, 2.8 Ah (75 WHr) 632425-001
8-cell, Li-ion, 2.8 Ah (83 WHr) 632427-001
(26) Base enclosure (includes computer feet) 688765-001
(27) ExpressCard (plastic insert) 655546-001
(28) Mass storage device
Supports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in) solid-state drive for primary and secondary storage:NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 642774-001.
750 GB, SATA, 7200-rpm	633252-001
500 GB, SATA, 7200-rpm	634925-001
320 GB, SATA, 7200-rpm	634862-001
500 GB SATA SED (Self-Encrypting Drive), 7200-rpm	683801-001
(29) Optical drive (includes bezel and bracket) supported in upgrade bay
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive	688772-001
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive	688771-001
DVD±RW SuperMulti Double-Layer Drive	688770-001
DVD-ROM Drive	688769-001
Also supported in upgrade bay:
500 GB, 7200 rpm hard drive	634925-001
(30) Service access cover	698410-001
	699467-001 (RCTO)
(31) Smart Card reader (includes cable)	688742-001

Display components

Exploded view diagram of a device with numbered parts for identification

Item Description Spare part number

(1) Display bezel
Display	bezel	688763-001
(2) Webcam module	688752-001
(3) Display
Display	panel,	43.9 cm (17.3 in), FHD AG WVA 691224-001
Display panel,	43.9 cm (17.3 in), HD+ AG WVA	691223-001

Item Description Spare part number
	Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)		688736-001
	Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)		688735-001
(4) Display hinge cover		652529-001
(5) Display Hinge Brackets (included in Display Hinge Kit, left and right hinges and brackets)			652528-001
(6) WWAN antenna and cables (included in the Antenna Kit, spare part number 652530-001)
(7) WLAN antenna and cables (included in the Antenna Kit, spare part number 652530-001)
(8) Display panel cable (includes webcam module cable) 688761-001
(9) Webcam cable 652527-001
(10) Display enclosure 652524-001
(11) Hinge Pipe (included in Display Hinge Kit) 652528-001
	Antenna Kit (includes WLAN and WWAN antennas) (not illustrated)		652530-001
	Microphone (not illustrated)	655312-001
CRT board (not illustrated)		688741-001

Mass storage devices

Exploded view diagram of a computer drive showing internal components with numbered labels

Item Description Spare part number

(1)	7.0 mm (0.28 in), 9.5 mm (0.37 in), or 12.7 mm (0.5 in) hard drive:
	NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.

750 GB, 7200-rpm 633252-001
500 GB, 7200-rpm 634925-001
320 GB, 7200-rpm 634862-001
320 GB, 7200-rpm SATA SED (Self-Encrypting Drive) 683801-001

(2) Hard drive bracket (Included only with solid-state drives. See spare part numbers below in this table.)

(3)

Optical drive bracket (Included with optical drive. See spare part numbers below in this table.)

688769-001

(4) Optical drive (includes bezel and bracket)

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 688772-001

DVD±RW SuperMulti Double-Layer Drive 688771-001
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 688770-001

Item Description Spare part number

	DVD-ROM	Drive	688769-001
(5) 6.35 cm (2.50 in) Solid-state drive (includes bracket):
	256 GB solid-state drive Self-Encrypting drive (SED)			688767-001
	128 GB solid-state drive
	688766-001
160 GB solid-state drive 688768-001
	180 GB solid-state drive 700373-001
2	701479-001
4
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Miscellaneous parts

Description Spare part number
AC Adapter
200W PFC Slim AC Smart Adapter 693708-001
230W PFC AC Smart Adapter 693714-001
Power cord (3 conductor, black,1.83 m):
For use in Argentina 491683-D01
For use in Australia 491683-011
For use in Brazil 491683-202
For use in Denmark 491683-081
For use in Europe, the Middle East, and Africa 491683-021
For use in India 491683-D61
For use in Israel 491683-BB1
For use in Saudi Arabia 491683-171
For use in Japan 491683-291
For use in North America 491683-001
For use in the People's Republic of China 491683-AA1
For use in South Africa 491683-AR1
For use in South Korea	491683-AD1
For use in Switzerland	491683-111
For use in Taiwan	491683-AB1
For use in Thailand	491683-201
For use in the United Kingdom and Singapore	491683-031
Hard Drive Hardware Kit (includes hard drive bracket and screws)	642774-001
Hard drive upgrade bay	655547-001
Screw Kit	688744-001
ExpressCard socket	652547-001

Sequential part number listing

CSR flag designations:

A = Mandatory

B = Optional

C = Service technician recommended

N = Non-user replaceable

Spare part number	CSR flag Description
434594-001 A Optical USB travel mouse
491683-001	A	Power cord for use in North America (3 conductor, black, 1.83 m)
491683-011	A	Power cord for use in Australia (3 conductor, black, 1.83 m)
491683-021	A	Power cord for use in Europe, the Middle East, and Africa (3 conductor, black, 1.83 m)
491683-031	A	Power cord for use in Singapore and the United Kingdom (3 conductor, black, 1.83 m)
491683-081	A	Power cord for use in Denmark (3 conductor, black, 1.83 m)
491683-111	A	Power cord for use in Switzerland (3 conductor, black, 1.83 m)
491683-171	A	Power cord for use in Saudi Arabia (3 conductor, black, 1.83 m)
491683-201	A	Power cord for use in Thailand (3 conductor, black, 1.83 m)
491683-202	A	Power cord for use in Brazil (3 conductor, black, 1.83 m)
491683-291	A	Power cord for use in Japan (3 conductor, black, 1.83 m)
491683-AA1	A	Power cord for use in the People's Republic of China (3 conductor, black, 1.83 m)
491683-AB1	A	Power cord for use in Taiwan (3 conductor, black, 1.83 m)
491683-AD1	A	Power cord for use in South Korea (3 conductor, black, 1.83 m)
491683-AR1	A	Power cord for use in South Africa (3 conductor, black, 1.83 m)
491683-BB1	A	Power cord for use in Israel (3 conductor, black, 1.83 m)
491683-D01	A	Power cord for use in Argentina (3 conductor, black, 1.83 m)
491683-D61	A	Power cord for use in India (3 conductor, black, 1.83 m)
591699-001 A Notebook combination lock
592923-001 A Professional Slim Top Load notebook case
626729-002 A Keyed cable lock
628824-001 A Modem, 56K V.92 data/fax modem
632425-001 A Battery, 8-cell, Li-ion, 2.8 Ah (75 WHr)
632427-001 A Battery, 8-cell, Li-ion, 2.8 Ah (83 WHr)
633252-001 A Hard drive, 750GB 7200-RPM SATA
Hard drive, 750 GB, 7200-rpm SATA
634087-001 A Battery, 9-cell, Li-ion, 3.0 Ah (100 WHr)
634089-001 A Battery, 9-cell, Li-ion, 2.2 Ah (73 WHr)
634400-001 A WWAN, HP un2430 EV-DO/HSPA Mobile Broadband Module
634862-001 A Hard drive, 320 GB, 7200-rpm SATA
634925-001 A Hard drive, 500GB, 7200-rpm SATA
641369-001 A Memory module, 4GB (PC3-12800, 1600 MHz)
642774-001 A Hard Drive Hardware Kit (includes hard drive bracket and screws)
651948-001 N RTC battery
652524-001 N Display enclosure
652527-001 N Webcam cable
652528-001 N Display Hinge Kit (includes left and right hinges, hinge pipe, and brackets)
652529-001 N Display hinge covers
652530-001 N Antenna Kit (includes WLAN antenna and cables and WWAN antenna and cables)
652532-001 N Display Rubber Kit (includes 2 bezel rubber bumpers and 8 rubber screw covers)
652533-001 N Display Miscellaneous Kit
652540-001 N Speaker assembly
652542-001 N Processor heat sink for use only with computer models equipped with dual-core processors (includes replacement thermal material)
652545-001 N Cable Kit (includes DC-jack cable, RJ-45 cable, modem module cable, Bluetooth cable)
652546-001 N Smart Card cover
652547-001 N ExpressCard socket
652972-001 A Memory module, 2 GB (PC3-12800, 1600 MHz)
653629-001 N Processor heat sink for use only with computer models equipped with quad-core processors (includes replacement thermal material)
655312-001 N Microphone
655546-001 N Plastics Kit (includes optical drive compartment cover, RJ-11 (modem) jack cover, SD Card cover, and Express Card slot cover)
655547-001 N Upgrade bay hard drive
655792-001 A Bluetooth module, HP Integrated Module with Bluetooth 4.0+ ENH Data Rate Wireless TechnologyNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001.
656840-001 A Wireless mouse 2.4-GHZ
658265-001 N Display Panel Support Kit (includes display enclosure, WLAN antenna cables, WWAN antenna cables, and webcam cable)
660578-001 A Upgrade bay bezel 15/17W
668969-001 A WWAN, HP hs2340 HSPA+ Mobile Broadband Module
669832-001 A Broadcom 802.11a/b/g/n 2x2WiFi Adapter
670034-001 A Memory module, 8 GB (PC3-12800, 1600 MHz)
674318-001 Laser USB travel mouse
680646-001 N Next Generation Intel® CoreTM i7 Processor i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
681283-001 N Next Generation Intel® CoreTM i7 Processor, i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
681284-001 N Next Generation Intel® CoreTM i7 Processor, i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W
681952-001 N Next Generation Intel® CoreTM i5 Processor, i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
681953-001 N Next Generation Intel® CoreTM i5 Processor, 5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
681954-001 N Next Generation Intel® CoreTM i7 Processor, i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W
683801-001 A Hard drive, 500 GB, 7200-rpm SATA SED (Self-Encrypting Drive)
688169-001 A Docking station/Expansion base
688733-001 N Fan/graphics board heat sink assembly for use only with computer models equipped with AMD graphics subsystems (includes replacement thermal material)
688735-001	N	Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)
688736-001	N	Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)
688737-001	A	Keyboard without backlight for use in the United States (includes keyboard cable, pointing stick and pointing stick cable)
688737-031 A Keyboard without backlight for use in Singapore and the United Kingdom (includes keyboard cable, pointing stick and pointing stick cable)
688737-041	A	Keyboard without backlight for use in Germany (includes keyboard cable, pointing stick and pointing stick cable)
688737-051	A	Keyboard without backlight for use in France (includes keyboard cable, pointing stick and pointing stick cable)
688737-061	A	Keyboard without backlight for use in Italy (includes keyboard cable, pointing stick and pointing stick cable)
688737-071	A	Keyboard without backlight for use in Spain (includes keyboard cable, pointing stick and pointing stick cable)
688737-081	A	Keyboard without backlight for use in Denmark (includes keyboard cable, pointing stick and pointing stick cable)
688737-091	A	Keyboard without backlight for use in Norway (includes keyboard cable, pointing stick and pointing stick cable)
688737-131	A	Keyboard without backlight for use in Portugal (includes keyboard cable, pointing stick and pointing stick cable)
688737-141	A	Keyboard without backlight for use in Turkey (includes keyboard cable, pointing stick and pointing stick cable)
688737-151	A	Keyboard without backlight for use in Greece (includes keyboard cable, pointing stick and pointing stick cable)
688737-161	A	Keyboard without backlight for use in Latin America (includes keyboard cable, pointing stick and pointing stick cable)
688737-171	A	Keyboard without backlight for use in Saudi Arabia (includes keyboard cable, pointing stick and pointing stick cable)
688737-201	A	Keyboard without backlight for use in Brazil (includes keyboard cable, pointing stick and pointing stick cable)
688737-211	A	Keyboard without backlight for use in Hungary (includes keyboard cable, pointing stick and pointing stick cable)
688737-251	X2	Keyboard without backlight for use in Russia (includes keyboard cable, pointing stick and pointing stick cable)
688737-261	A	Keyboard without backlight for use in Bulgaria (includes keyboard cable, pointing stick and pointing stick cable)
688737-271	A	Keyboard without backlight for use in Romania (includes keyboard cable, pointing stick and pointing stick cable)
688737-281	A	Keyboard without backlight for use in Thailand (includes keyboard cable, pointing stick and pointing stick cable)
688737-291	A	Keyboard without backlight for use in Japan (includes keyboard cable, pointing stick and pointing stick cable)
688737-A41	A	Keyboard without backlight for use in Belgium (includes keyboard cable, pointing stick and pointing stick cable)
688737-AB1	A	Keyboard without backlight for use in the Czech Republic and Slovakia (includes keyboard cable, pointing stick and pointing stick cable)
688737-AD1	A	Keyboard without backlight for use in South Korea (includes keyboard cable, pointing stick and pointing stick cable)
688737-B31	A	Keyboard without backlight for international use (includes keyboard cable, pointing stick and pointing stick cable)
688737-B71 A Keyboard without backlight for use in Finland and Sweden (includes keyboard cable, pointing stick and pointing stick cable)
688737-BA1	A	Keyboard without backlight for use in Slovenia (includes keyboard cable, pointing stick and pointing stick cable)
688737-BB1	A	Keyboard without backlight for use in Israel (includes keyboard cable, pointing stick and pointing stick cable)
688737-BG1	A	Keyboard without backlight for use in Switzerland (includes keyboard cable, pointing stick and pointing stick cable)
688737-D61	A	Keyboard without backlight for use in India (includes keyboard cable, pointing stick and pointing stick cable)
688737-DB1	A	Keyboard without backlight for use in Canada (includes keyboard cable, pointing stick and pointing stick cable)
688737-DD1	A	Keyboard without backlight for use in Iceland (includes keyboard cable, pointing stick and pointing stick cable)
688737-FL1	A	Keyboard without backlight for use in Czechoslovakia (includes keyboard cable, pointing stick and pointing stick cable)
688737-FP1	A	Keyboard without backlight for use in Northwest Africa (includes keyboard cable, pointing stick and pointing stick cable)
688738-001	A	Keyboard with backlight for use in the United States (includes keyboard cable, pointing stick and pointing stick cable)
688738-031 A Keyboard with backlight for use in the United Kingdom (includes keyboard cable, pointing stick and pointing stick cable)
688738-041	A	Keyboard with backlight for use in Germany (includes keyboard cable, pointing stick and pointing stick cable)
688738-051	A	Keyboard with backlight for use in France (includes keyboard cable, pointing stick and pointing stick cable)
688738-061 A Keyboard with backlight for use in Italy (includes keyboard cable, pointing stick and pointing stick cable)
688738-081	A	Keyboard with backlight for use in Denmark (includes keyboard cable, pointing stick and pointing stick cable)
688738-091	A	Keyboard with backlight for use in Norway (includes keyboard cable, pointing stick and pointing stick cable)
688738-161	A	Keyboard with backlight for use in Latin America (includes keyboard cable, pointing stick and pointing stick cable)
688738-251	A	Keyboard with backlight for use in Russia (includes keyboard cable, pointing stick and pointing stick cable)
688738-281	A	Keyboard with backlight for use in Thailand (includes keyboard cable, pointing stick and pointing stick cable)
688738-A41	A	Keyboard with backlight for use in Belgium (includes keyboard cable, pointing stick and pointing stick cable)
688738-AB1	A	Keyboard with backlight for use in Taiwan (includes keyboard cable, pointing stick and pointing stick cable)
688738-AD1	A	Keyboard with backlight for use in South Korea (includes keyboard cable, pointing stick and pointing stick cable)
688738-B31	A	Keyboard with backlight for use in Europe (includes keyboard cable, pointing stick and pointing stick cable)
688738-B71	A	Keyboard with backlight for use in Finland and Sweden (includes keyboard cable, pointing stick and pointing stick cable)
688738-BG1	X2	Keyboard with backlight for use in Switzerland (includes keyboard cable, pointing stick and pointing stick cable)
688738-D61	A	Keyboard with backlight for use in India (includes keyboard cable, pointing stick and pointing stick cable)
688738-DB1	A	Keyboard with backlight for use in Canada (includes keyboard cable, pointing stick and pointing stick cable)
688738-FL1	A	Keyboard with backlight for use in Czechoslovakia (includes keyboard cable, pointing stick and pointing stick cable)
688741-001 N CRT board
688742-001 A Smart Card (includes cable)
688743-001 N Fingerprint reader (includes cable)
688744-001 A Screw Kit
688745-001 N System board for use with computer models equipped with Intel quad-core processors in all countries and regions except the People's Republic of China (includes replacement thermal material)
688745–501 N System board for use with computer models equipped with Intel quad-core processors in all countries and regions for Windows 8 standard except the People's Republic of China (includes replacement thermal material)
688745–601 N System board for use with computer models equipped with Intel quad-core processors in all countries and regions for Windows 8 professional except the People's Republic of China (includes replacement thermal material)
688746-001 N System board for use with computer models equipped with Intel quad-core processors in all countries and regions except the People's Republic of China (includes replacement thermal material)
688746–501 N	System board for use with computer models equipped with Intel quad-core processors for Windows 8 standard in all countries and regions except the People's Republic of China (includes replacement thermal material)
688746–601 N	System board for use with computer models equipped with Intel quad-core processors for Windows 8 professional in all countries and regions except the People's Republic of China (includes replacement thermal material)
688747-001 C Top cover (includes TouchPad)
688749-001 N Power button board
688752-001 N Webcam module with microphone
688760-001 N Latch kit (includes door and battery latches)
688761-001 N Display panel cable (includes webcam module cable)
688762-001 B Fan
688763–001 N Display bezel
688765-001 N Base enclosure (includes computer feet)
688766-001 N 128 GB solid-state drive (includes bracket)
688767-001 N 256 GB solid-state drive (includes bracket)
688768-001 N 160 GB solid-state drive (includes bracket)
688769-001 A DVD-ROM Drive
688770-001 A Optical drive, DVD±RW SuperMulti Double-Layer Drive
688771-001 A Optical drive, Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
688772-001 A Optical drive, Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
689279-001 N Graphics board, AMD Firepro M2 XT GL
689280-001 N Graphics board, NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory
689281-001 N Graphics board, NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory
689282-001 N Graphics board, NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory
689283-001 N USB 3.0 board (includes cable)
689284-001 N Audio/USB 2.0 board
690034-001 N System board for use with computer models equipped with Intel quad-core processors in the People's Republic of China (includes replacement thermal material)
690035-001 N System board for use with computer models equipped with Intel quad-core processors in the People's Republic of China (includes replacement thermal material)
691223-001 N Display panel, 43.9 cm (17.3 in), HD+ AG WVA
691224-001 N Display panel, 43.9 cm (17.3 in), FHD AG WVA
691351-001 N Next Generation Intel® Core i7-3920XM, 2.90 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 55W
693708-001 A AC adapter, 200 W PFC Slim AC Smart adapter
693714-001 A AC adapter, 230 W PFC AC Smart adapter
695915-001 A Intel® CentrinoTM Advanced-N 6205, 802.11a/b/g/n WLAN module
696435-001 N Fan/graphics board heat sink assembly, for use only with computer models equipped with NVIDIA Quadro graphics subsystems (includes replacement thermal material)
696901-001 N Application board
698410-001 N Service access door
698588-001 A Intel Centrino Ultimate-N 6300 802.11a/b/g/n 3x3WiFi NMA Adapter
699467-001 A Service access door (RCTO)
700373-001 N 180 GB solid-state drive (includes bracket)
701479-001 N 24 GB solid-state drive (includes bracket)
701977-001 A	Keyboard (Windows 8) without backlight for use in the United States (includes keyboard cable, pointing stick and pointing stick cable)
701977-031 A Keyboard (Windows 8) without backlight for use in The United Kingdom and Singapore (includes keyboard cable, pointing stick and pointing stick cable)
701977-041 A	Keyboard (Windows 8) without backlight for use in Germany (includes keyboard cable, pointing stick and pointing stick cable)
701977-051 A	Keyboard (Windows 8) without backlight for use in France (includes keyboard cable, pointing stick and pointing stick cable)
701977-061 A	Keyboard (Windows 8) without backlight for use in Italy (includes keyboard cable, pointing stick and pointing stick cable)
701977-071 A	Keyboard (Windows 8) without backlight for use in Spain (includes keyboard cable, pointing stick and pointing stick cable)
701977-081 A Keyboard (Windows 8) without backlight for use in Denmark (includes keyboard cable, pointing stick and pointing stick cable)
701977-091	A	Keyboard (Windows 8) without backlight for use in Norway (includes keyboard cable, pointing stick and pointing stick cable)
701977-131	A	Keyboard (Windows 8) without backlight for use in Portugal (includes keyboard cable, pointing stick and pointing stick cable)
701977-141	A	Keyboard (Windows 8) without backlight for use in Turkey (includes keyboard cable, pointing stick and pointing stick cable)
701977-151	A	Keyboard (Windows 8) without backlight for use in Greece (includes keyboard cable, pointing stick and pointing stick cable)
701977-161 A Keyboard (Windows 8) without backlight for use in Latin America (includes keyboard cable, pointing stick and pointing stick cable)
701977-171	A	Keyboard (Windows 8) without backlight for use in Saudi Arabia (includes keyboard cable, pointing stick and pointing stick cable)
701977-201	A	Keyboard (Windows 8) without backlight for use in Brazil (includes keyboard cable, pointing stick and pointing stick cable)
701977-211	A	Keyboard (Windows 8) without backlight for use in Hungary (includes keyboard cable, pointing stick and pointing stick cable)
701977-251	A	Keyboard (Windows 8) without backlight for use in Russia (includes keyboard cable, pointing stick and pointing stick cable)
701977-261	A	Keyboard (Windows 8) without backlight for use in Bulgaria (includes keyboard cable, pointing stick and pointing stick cable)
701977-271	A	Keyboard (Windows 8) without backlight for use in Romania (includes keyboard cable, pointing stick and pointing stick cable)
701977-281	A	Keyboard (Windows 8) without backlight for use in Thailand (includes keyboard cable, pointing stick and pointing stick cable)
701977-291	A	Keyboard (Windows 8) without backlight for use in Japan (includes keyboard cable, pointing stick and pointing stick cable)
701977-A41	A	Keyboard (Windows 8) without backlight for use in Belgium (includes keyboard cable, pointing stick and pointing stick cable)
701977-AB1	A	Keyboard (Windows 8) without backlight for use in Taiwan (includes keyboard cable, pointing stick and pointing stick cable)
701977-AD1	A	Keyboard (Windows 8) without backlight for use in South Korea (includes keyboard cable, pointing stick and pointing stick cable)
701977-B31	A	Keyboard (Windows 8) without backlight for use internationally (includes keyboard cable, pointing stick and pointing stick cable)
701977-B71 A Keyboard (Windows 8) without backlight for use in Finland and Sweden (includes keyboard cable, pointing stick and pointing stick cable)
701977-BA1	A	Keyboard (Windows 8) without backlight for use in Slovenia (includes keyboard cable, pointing stick and pointing stick cable)
701977-BB1	A	Keyboard (Windows 8) without backlight for use in Israel (includes keyboard cable, pointing stick and pointing stick cable)
701977-BG1	A	Keyboard (Windows 8) without backlight for use in Switzerland (includes keyboard cable, pointing stick and pointing stick cable)
701977-D61	A	Keyboard (Windows 8) without backlight for use in India (includes keyboard cable, pointing stick and pointing stick cable)
701977-DB1	A	Keyboard (Windows 8) without backlight for use in Canada (includes keyboard cable, pointing stick and pointing stick cable)
701977-DD1	A	Keyboard (Windows 8) without backlight for use in Iceland (includes keyboard cable, pointing stick and pointing stick cable)
701977-FL1	A	Keyboard (Windows 8) without backlight for use in Czechoslovakia (includes keyboard cable, pointing stick and pointing stick cable)
701977-FP1	A	Keyboard (Windows 8) without backlight for use in Northwest Africa (includes keyboard cable, pointing stick and pointing stick cable)
701978-001	A	Keyboard (Windows 8) with backlight for use in The United States (includes keyboard cable, pointing stick and pointing stick cable)
701978-031	A	Keyboard (Windows 8) with backlight for use in The United Kingdom and Singapore (includes keyboard cable, pointing stick and pointing stick cable)
701978-041	A	Keyboard (Windows 8) with backlight for use in Germany (includes keyboard cable, pointing stick and pointing stick cable)
701978-051	A	Keyboard (Windows 8) with backlight for use in France (includes keyboard cable, pointing stick and pointing stick cable)
701978-061	A	Keyboard (Windows 8) with backlight for use in Italy (includes keyboard cable, pointing stick and pointing stick cable)
701978-081	A	Keyboard (Windows 8) with backlight for use in Denmark (includes keyboard cable, pointing stick and pointing stick cable)
701978-091	A	Keyboard (Windows 8) with backlight for use in Denmark (includes keyboard cable, pointing stick and pointing stick cable)
701978-161	A	Keyboard (Windows 8) with backlight for use in Latin America (includes keyboard cable, pointing stick and pointing stick cable)
701978-251	A	Keyboard (Windows 8) with backlight for use in Russia (includes keyboard cable, pointing stick and pointing stick cable)
701978-281	A	Keyboard (Windows 8) with backlight for use in Thailand (includes keyboard cable, pointing stick and pointing stick cable)
701978-A41	A	Keyboard (Windows 8) with backlight for use in Belgium (includes keyboard cable, pointing stick and pointing stick cable)
701978-AB1	A	Keyboard (Windows 8) with backlight for use in Czech Republic and Slovakia (includes keyboard cable, pointing stick and pointing stick cable)
701978-AD1	A	Keyboard (Windows 8) with backlight for use in South Korea (includes keyboard cable, pointing stick and pointing stick cable)
701978-B31	A	Keyboard (Windows 8) with backlight for use in Internationally (includes keyboard cable, pointing stick and pointing stick cable)
701978-B71	A	Keyboard (Windows 8) with backlight for use in Finland and Sweden (includes keyboard cable, pointing stick and pointing stick cable)
701978-BG1	A	Keyboard (Windows 8) with backlight for use in Switzerland (includes keyboard cable, pointing stick and pointing stick cable)
701978-D61	A	Keyboard (Windows 8) with backlight for use in India (includes keyboard cable, pointing stick and pointing stick cable)
701978-DB1	A	Keyboard (Windows 8) with backlight for use in Canada (includes keyboard cable, pointing stick and pointing stick cable)

Spare part number	CSR flag Description
701978-FL1 A Keyboard (Windows 8) with backlight for use in Czechoslovakia (includes keyboard cable, pointing stick and pointing stick cable)
702080–001 A Intel® CentrinoTM 2430, EV-DO/HSPA minicard WLAN module
705053–001 N 128 GB solid-state drive (includes bracket)
710788–001 A F5321GWX HSPA + with GPS mini

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

• Flat-bladed screwdriver
  • Magnetic screwdriver
  • Phillips P0 and P1 screwdrivers
• Torx T8 screwdriver
  • 5.0 mm hex socket driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and and pointing stick connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE."

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated and pointing stick circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and pointing stick can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:

Keep components in their electrostatic-safe containers until you area ready to install them.

Use nonmagnetic tools.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and pointing stick circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam	14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB	26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box	21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

• To avoid hand and pointing stick contact, transport products in static-safe tubes, bags, or boxes.
- Protect ESD-sensitive parts and assemblies with conductive or approved and pointing stick containers or packaging.
- Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
- Place items on a grounded surface before removing items from their containers.
• Always be properly grounded when touching a component or assembly.
- Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
- Use transporters and pointing stick conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

• Cover the workstation with approved static-shielding material.
- Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
• Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
- When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
- Keep the work area free of non conductive materials, such as ordinary plastic assembly aids and Styrofoam.
- Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
- Avoid and pointing stick contact with pins, leads, or circuitry.
• Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

• When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ± 10% resistance in the ground and pointing stick cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
• When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

• Antistatic tape
  • Antistatic smocks, aprons, and sleeve protectors
• Conductive bins and other assembly or soldering aids
  • Nonconductive foam
• Conductive tabletop workstations with ground and pointing stick cords of one megohm resistance
  • Static-dissipative tables or floor mats with hard ties to the ground
  Field service kits
  • Static awareness labels
  • Material-handling packages
  • Non conductive plastic bags, tubes, or boxes
  • Metal tote boxes
  • Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 98 screws and screw locks that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

1 hp XXXXXXXXX Serial: XXXXXXXX Product: XXXXXXXX Warranty: 1y1y0y Model: XXXXXXX

Item Component Description

(1) Product name This is the product name affixed to the front of the computer.
(2)	Serial number (s/n)	This is an alphanumeric identifier that is unique to each product.
(3)	Part number/Product number (p/n)	This number provides specific information about the product's hardware components. The part number helps a service technician determine what components and parts are needed.
(4)	Warranty period	This number describes the duration of the warranty period for the computer.

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.

NOTE: Computer details may vary from images.

Windows 8 models

PCID:XXXXXXXXXXXXXXXXXXXXXX

PCID:XXXXXXXXX

Computer feet

The computer feet (not illustrated) are adhesive-backed rubber pads. The feet are included in the base enclosure spare part kit, spare part number 688765-001. The rubber feet that attach to the base enclosure in the locations illustrated below.

Battery

Description Spare part number

8-cell, Li-ion 2.8 Ah (75 WHr) 632425-001

8-cell, Li-ion 2.8 Ah (83 WHr) 632427-001

9-cell, Li-ion 3.0 Ah (100 WHr) 634087-001

9-cell, Li-ion 2.2 Ah (73 WHr) 634089-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

Remove the battery:

1. Position the computer upside down on a flat surface, with the front toward you.
2. Slide the battery release latch to the left (1) to release the battery.
3. Pivot the battery (2) upward and lift it out of the computer (3).

Laptop rear panel showing three labeled components: battery pack, switch, and ventilation slots.

Install the battery by inserting it into the battery bay until you hear a click.

SIM

Before removing the SIM, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).

Remove the SIM:

1. Press in on the SIM (1) to release it from the SIM slot.
2. Remove the SIM (2) from the SIM slot.

Diagram showing a device component with numbered annotations indicating directional movement or assembly steps.

Install the SIM by inserting it into the SIM slot until you hear a click.

Service access cover

Description Spare part number

Service access cover 698410-001

Service access cover (RCTO) 699467-001

Before removing the service access cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 51).

Remove the service access cover:

1. Position the computer upside down on a flat surface, with the front toward you.

2. Slide the service cover release latch to the right (1), and remove the single security screw (2), if it has been installed.

3. Slide the service access cover release latch to the right (3) to release the service access cover.

4. Slide the service access cover toward the front of the computer (4) and then remove the cover (5).

Diagram of a laptop rear panel with labeled parts and directional arrows indicating assembly or repair steps.

Reverse this procedure to reassemble and install the service cover. When reinstalling the service cover, install the security screw in the area that is adjacent to the service cover release latch. The security screw is located on the service cover.

Grayscale abstract layout with rectangular blocks and a small circular icon (no text or symbols)

Primary hard drive

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.

Description Spare part number

750 GB, 7200-rpm SATA hard drive 633252-001

500 GB, 7200-rpm SATA hard drive 634925-001

500 GB, 7200-rpm SATA SED hard drive 634862

24 GB solid-state drive (includes bracket and scr

Before removing the primary hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Position the computer with the front toward you.

7. Loosen the captive screw on the Smart Card reader (1).

8. Lift the Smart Card reader to the upright position (2).

Laptop screen with labeled components and directional arrows indicating assembly or repair steps

1. Loosen the Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the computer.

2. Grasp the tab on the hard drive and slide the hard drive (2) to disconnect it from the system board.

3. Lift the left side of the hard drive and remove the hard drive at an angle from the hard drive bay (3).

Laptop screen with numbered annotations indicating battery status changes and rotation icons

1. If it is necessary to remove the hard drive bracket, follow these steps:

a. Remove the four Phillips M3.0x3.0 screws (1) that secure the hard drive bracket to the hard drive.

b. Lift the bracket (2) straight up to remove it from the hard drive.

Diagram of a mechanical assembly with numbered components and directional arrows indicating motion or force vectors.

Reverse this procedure to reassemble and install the hard drive.

Secondary hard drive

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.

Description Spare part number

750 GB, 7200-rpm SATA hard drive 633252-001

500 GB, 7200-rpm SATA hard drive 634925-001

320 GB, 7200-rpm SATA hard drive 634862-001

24 GB solid-state drive (includes bracket and screws) 701479–001

Before removing the secondary hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).

Remove the secondary hard drive:

1. Position the computer with the front toward you.

2. Loosen the Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the computer.

3. Grasp the tab and slide the hard drive (2) to the right. Lift the hard drive up to remove it from the hard drive bay (3).

Diagram of a laptop's internal components with numbered annotations indicating rotation and fast-forward states

1. If it is necessary to remove the hard drive bracket, follow these steps:

a. Remove the four Phillips M3.0x3.0 screws (1) that secure the hard drive bracket to the hard drive.

b. Lift the bracket (2) straight up to remove it.

Diagram of a device's internal structure with numbered components and directional arrows indicating assembly or movement.

Reverse this procedure to reassemble and install the secondary hard drive.

Description Spare part number

Smart Card reader (with cable) 688742-001

Smart Card reader cover 652546-001

Before removing the Smart Card reader, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Position the computer with the front toward you.
7. Disconnect the zero insertion force (ZIF) connector (1), lift up the smart card reader until it is almost vertical (2), and then remove the smart card reader (3).

Diagram of a device's internal structure with numbered annotations indicating component placement

1. Remove the Phillips M3.0x2.5 screw (1) that secures the Smart Card reader board to the Smart Card reader cover.

2. Slide the Smart Card reader back toward the hinges on the Smart Card reader cover, and remove the Smart Card reader board (2).

Technical diagram showing a mechanical assembly with labeled parts and directional arrows indicating movement or assembly.

Reverse this procedure to reassemble and install the Smart Card reader.

Bluetooth module

NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001. See Bluetooth module cable on page 103 for information on replacing the Bluetooth module cable.

Description Spare part number

Bluetooth module 655792-001

Before removing the Bluetooth module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).

Remove the Bluetooth module:

1. Remove the Bluetooth module cover.

Diagram showing a device's internal structure connected to a black plastic component, with an arrow indicating direction (no text or symbols present)

1. Gently pry the Bluetooth module away from the adhesive in the base enclosure and lift the Bluetooth module (1).
2. Disconnect the Bluetooth module from the Bluetooth cable (2), and remove the module.

Diagram of a device rear panel with labeled components and directional arrows indicating assembly or connection.

Reverse this procedure to install the Bluetooth module.

WLAN module

Description Spare part number

Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module 695915-001

Description Spare part number

Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module 698588-001

Broadcom 802.11a/b/g/n 2x2WiFi Adapter 669832-001

CAUTION: The WLAN module and the WWAN module are not interchangeable.

To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 51).

5. Remove the service access cover (see Service access cover on page 52).

Remove the WLAN module:

1. Position the computer with the front toward you.
2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cables are numbered and connect from left to right on the WLAN module.

1. Remove the two Phillips M2.0×2.0 screws (2) that secure the WLAN module to the system board. (The WLAN module tilts up.)
2. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion of the WLAN module into the WLAN module slot.

Diagram showing labeled mechanical or electrical components with numbered annotations and directional arrows indicating connections or flow.

Reverse this procedure to install the WLAN module.

Description Spare part number

HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001

HP hs2340 HSPA+ Mobile Broadband Module 668969-001

HP un2430 EV-DO/HPSA minicard9999 702080-001

HSPA+ with GPS minicard 710788-001

CAUTION: The WWAN module and the WLAN module are not interchangeable.

To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module "Main" terminal. The blue WWAN antenna cable is connected to the WWAN module "Aux" terminal.

1. Remove the two Phillips M2.0×2.0 screws (2) that secure the WWAN module to the system board. (The WWAN module tilts up.)
2. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

Diagram of a device with labeled components and directional arrows indicating motion or movement, including plus, minus, and ground symbols.

Reverse this procedure to install the WWAN module.

RTC battery

Description Spare part number

RTC battery 651948-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 51).

5. Remove the service access cover (see Service access cover on page 52).

Remove the RTC battery:

▲ Disconnect the RTC battery cable (1) from the system board and remove the RTC battery (2).

NOTE: You may need to remove some double-sided adhesive.

Diagram showing a mechanical or electrical component with labeled parts and directional arrows indicating flow or movement.

Reverse this procedure to install the RTC battery.

Optical drive

NOTE: The upgrade bay supports both optical drives and hard drives. If you switch from a hard drive to an optical drive in the upgrade bay, you will need to remove four additional screws that secure the hard drive carrier.

Description Spare part number

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 688772-001

DVD±RW SuperMulti Double-Layer Drive 688770-001

Description Spare part number

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 688771-001

DVD-ROM Drive 688769-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).

Remove the optical drive:

1. Position the computer with the front toward you.
2. Loosen the Phillips captive screw (1) that secures the optical drive to the computer.
3. Insert a flat-bladed screwdriver or similar tool into the optical drive tab access (2) and press the tab to the left to release the optical drive from the computer.
4. Remove the optical drive (3).

Diagram showing a device's internal components with numbered annotations indicating steps of assembly or repair.

1. If it is necessary to replace the optical drive bracket:

a. Position the optical drive with the rear toward you.

b. Remove the three Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.

c. Remove the optical drive bracket (2).

Diagram of an electronic device showing a component with labeled parts and an arrow indicating assembly (no text or symbols present)

1. If it is necessary to remove the optical drive bezel:

a. Insert the end of a paper clip into the release access hole (1) in the optical drive bezel. Press in gently until the tray is released.

b. Firmly pull outward on the open tray (2) until the optical drive slides out.

Diagram of an open disk drive with labeled parts (1, 2), showing internal components and a cable attachment (no text or symbols beyond labels)

c. Firmly pull outward on the bezel to remove the bezel from the optical drive tray.

3D rendering of a computer RAM module with an external drive and a dashed arrow indicating motion (no text or symbols)

Reverse this procedure to reassemble and install the optical drive.

Upgrade bay hard drive

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.

Description Spare part number

7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm

634925-001

Before removing the upgrade bay hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).

Remove the upgrade bay hard drive:

1. Position the computer with the front toward you.

2. Remove the four Phillips PM3.0×3.0 screws that secure the upgrade bay hard drive carrier to the computer.

3D diagram of a device rear panel with screw holes and a plus symbol (no text or labels)

1. Loosen the 2 Phillips captive screws (1) that secure the hard drive to the carrier.
2. Insert a flat-bladed screwdriver or similar tool into the upgrade bay hard drive tab access (2) and press the tab to the left to release the upgrade bay hard drive from the computer.
3. Lift and remove the upgrade bay hard drive (3), and then remove the hard disk drive interface connector (4).

Diagram of an electronic device showing labeled components including a battery pack, switch, and power connector with directional arrows.

Reverse this procedure to reassemble and install the upgrade bay hard drive and upgrade bay hard drive carrier.

Primary memory module

NOTE: Primary memory is installed under the keyboard.

A computer having a system board with spare part number 690034-001 or 688745-001 has two memory slots (primary memory slots). When adding or replacing memory modules, slot 1 must be populated before slot 2 is populated.

A computer having a system board with spare part number 688746-001 or 690035-001 has four memory slots (expansion memory slots) (on the bottom of the computer) and the primary memory slots (under the keyboard). Slot 2 cannot be populated if slot 1 is not populated.

Description Spare part number

8192 MB memory module (PC3-12800, 1600 MHz, DDR3) 670034-001

4096 MB memory module (PC3-12800, 1600 MHz, DDR3) 641369-001

2048 MB memory module (PC3-12800, 1600 MHz, DDR3) 652972-001

NOTE: A memory module must be installed in the bottom primary memory module slot before a memory module is installed in the top primary memory module slot.

Before removing a primary memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 51).

5. Remove the service access cover (see Service access cover on page 52)

6. Remove the hard drive (see Primary hard drive on page 54).

7. Remove the keyboard (see Keyboard on page 71).

Remove the primary memory module:

1. Spread the retaining tabs (1) on each side of the primary memory module slot to release the primary memory module. (The edge of the module opposite the slot rises away from the computer.)

2. Remove the primary memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the primary memory module slots.

Diagram of a computer motherboard with numbered components, likely illustrating an electronics or hardware assembly.

Reverse this procedure to install a primary memory module.

Expansion memory module

NOTE: Expansion memory slots are located in a compartment on the bottom of the computer.

A computer having a system board with spare part number 690034-001 or 688745-001 has two memory slots, which are called primary memory slots in this MSG. When you add or replace memory modules, slot 1 must be populated before slot 2 is populated.

A computer having a system board with spare part number 688746-001 or 690035-001 has four memory slots. On these computers, in both the expansion memory slots (on the bottom of the computer) and the primary memory slots (under the keyboard), slot 1 must be populated before slot 2 is populated.

Description Spare part number

8192 MB memory module (PC3-12800, 1600 MHz, DDR3) 670034-001

4096 MB memory module (PC3-12800, 1600 MHz, DDR3) 641369-001

2048 MB memory module (PC3-12800, 1600 MHz, DDR3) 652972-001

NOTE: A memory module must be installed in the right expansion memory module slot before a memory module is installed in the left expansion memory module slot.

Before removing an expansion memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).

Remove an expansion memory module:

1. Spread the retaining tabs (1) on each side of the expansion memory module slot to release the expansion memory module. (The edge of the module opposite the slot rises away from the computer.)

2. Remove the expansion memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the expansion memory module slots.

Diagram of a computer motherboard with numbered components and directional arrows indicating assembly or navigation

Reverse this procedure to install an expansion memory module.

For use in: Spare part number For use in: Spare part number
Keyboard with backlight (includes keyboard cable, pointing stick and pointing stick cable):
Belgium 688738-A41 Norway 688738-091
Denmark 688738-081 Russia 688738-251
Finland and Sweden 688738-B71 France 688738-051
Germany 688738-041 South Korea 688738-AD1
Thailand 688738-281 Switzerland 688738-BG1
International 688738-B31 Taiwan	688738-AB1
The United States	688738-001	The United Kingdom and Singapore	688738-031
Italy	688738-061 Latin America	688738-161
India	688738-D61	Canada	688738-DB1
Czech Republic and Slovakia	688738-FL1
Keyboard without backlight (includes keyboard cable, pointing stick and pointing stick cable):
Belgium 688737-A41 Greece	688737-151
Brazil	688737-201 Norway 688737-091
Bulgaria	688737-261 Portugal 688737-131
Taiwan	688737-AB1	Russia 688737-251
Denmark 688737-081 Saudi Arabia	688737-171
Finland and Sweden 688737-B71 Slovenia	688737-BA1
France	688737-051 South Korea 688737-AD1
Latin America	688737-161	Spain	688737-071
Germany 688737-041 Switzerland 688737-BG1
Romania	688737-271	Northwest Africa	688737-FP1
Hungary	688737-211 Thailand	688737-281
Iceland	688737-DD1	Turkey 688737-141
International 688737-B31 The United Kingdom and Singapore	688737-031
Israel	688737-BB1	The United States	688737-001
Italy	688737-061 India	688737-D61
Japan	688737-291 Canada	688737-DB1
Czech Republic and Slovakia	688737-FL1
Windows 8 Keyboard without backlight (includes keyboard cable, pointing stick and pointing stick cable):
United States	701977-001	Northwest Africa	701977-FP1
The United Kingdom and Singapore	701977-031 Germany	701977-041
France	701977-051 Italy	701977-061
Spain 701977-071 Denmark 701977-081
Norway 701977-091 Portugal 701977-131
Turkey 701977-141 Greece 701977-151
Latin America 701977-161 Saudi Arabia 701977-171
Brazil 701977-201 Hungary 701977-211
Russia 701977-251 Bulgaria 701977-261
Romania 701977-271 Thailand	701977-281
Japan	701977-291 Belgium	701977-A41
Taiwan 701977-AB1	South Korea	701977-AD1
Internationally	701977-B31	Finland and Sweden	701977-B71
Slovenia	701977-BA1	Israel	701977-BB1
Switzerland	701977-BG1	India	701977-D61
Canada	701977-DB1	Iceland	701977-DD1
Czech Republic and Slovakia	701977-FL1
Windows 8 Keyboard with backlight (includes keyboard cable, pointing stick and pointing stick cable):
The United States	701978-001	The United Kingdom and Singapore	701978-031
Germany	701978-041 France	701978-051
Italy	701978-061 Denmark 701978-081
Norway 701978-091 Latin America	701978-161
Russia 701978-251 Thailand	701978-281
Belgium 701978-A41	Taiwan	701978-AB1
South Korea	701978-AD1	Internationally 701978-B31
Sweden and Finland	701978-B71	Switzerland	701978-BG1
India	701978-D61	Canada 701978-DB1
Czech Republic and Slovakia	701978-FL1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 51).

5. Remove the service access cover (see Service access cover on page 52).

6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade

NOTE: The optical drive or hard drive carrier in the upgrade bay must be removed in order to remove the keyboard.

Remove the keyboard:

1. Position the computer with the front toward you.

2. Loosen the three Phillips captive screws that secure the keyboard to the computer.

Laptop screen with labeled components and a plus symbol pointing to the screen area

1. Position the computer on its side with the display open at a 90 degree angle.

2. Insert a small tool at an angle through the hole in the optical drive bay at an angle to push out the top edge of the keyboard. This gives you access to the back of the keyboard and releases the top edge of the keyboard.

NOTE: Make sure that the optical drive or upgrade hard drive have been removed before performing this procedure.

Close-up of a screwdriver inserted into a laptop chassis with visible internal components (no text or symbols)

1. Turn the computer right-side up, with the front toward you.
2. Open the display as far as it will open.
3. Lift the top edge (1) of the keyboard until it rests at an angle.
4. Slide the keyboard back toward the display (2).

Laptop keyboard with two arrows pointing to the keyboard (no text or symbols visible)

1. Release the keyboard ZIF connector (1) and lift the keyboard cable (2) to release it.

2. Release the pointing stick ZIF connector (3) and lift the cable (4) to release it.

Laptop keyboard diagram with numbered instructions for inserting a component into the next panel, showing step 0 to step 4.

Reverse this procedure to install the keyboard.

Fan/graphics board heat sink assembly

NOTE: The fan/graphics board heat sink assemblies include replacement thermal material.

Description Spare part number

For use only with computer models equipped with AMD graphics subsystems 688733-001

For use only with computer models equipped with NVIDIA graphics subsystems 696435-001

NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the graphics board heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 51).

5. Remove the service access cover (see Service access cover).

6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgrade bay hard drive on page 66).
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83)
9. Remove the display assembly (see Display assembly on page 88).
   Remove the fan/graphics board heat sink assembly:

NOTE: Before proceeding, make sure you disconnect the power button board cable and the RJ-45 cable.

1. Following the sequence stamped into the graphics board heat sink, loosen the 4 Phillips captive screws (1) that secure the graphics board heat sink/fan assembly to the system board.

2. Lift the heat sink/fan assembly (2) straight up to remove it.

NOTE: Due to the adhesive quality of the thermal material located between the fan/graphics board heat sink assembly and graphics board components, it may be necessary to move the graphics board heat sink from side to side to detach it from the system board.

Technical diagram of a mechanical device with labeled components and directional arrows indicating assembly or assembly steps.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the graphics board heat sink and the graphics board each time the graphics board heat sink is removed: Thermal paste is used on the largest component (1) and (2) on the graphics board and the graphics board heat sink section (3) and (4) that service it.

Diagram of a computer motherboard with numbered components, likely illustrating an electronics or hardware layout.

Reverse this procedure to install the fan/graphics board heat sink assembly.

Description Spare part number

Display bezel for use with computer models without a webcam 688763-001

Before removing the display bezel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the display assembly (see Display assembly on page 88).

Remove the display bezel:

1. Remove the screw covers (1), the captive screw (2), and the two screws (3) that secure the display bezel to the display enclosure.

Diagram of a device panel with labeled components and dashed lines indicating alignment or connection points.

1. Remove the screw covers securing the bezel to the display panel (1), and then remove the screws (2).

2. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure and then remove the bezel (6).

Diagram illustrating a multi-layered device structure with numbered components and directional arrows indicating flow or movement.

Reverse this procedure to install the display bezel.

Display panel

Description Spare part number

43.9 cm (17.3 in), HD+ AG LED WVA 691223-001

43.9 cm (17.3 in), FHD AG WVA 691224-001

Before removing the display panel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the display assembly (see Display assembly on page 88).
5. Remove the display bezel (see Display bezel on page 78).

Remove the display panel:

1. Remove the 2 Torx screws on each hinge (1).

2. Remove the two Phillips rawhead screws (2) on the upper left and right corners of the display panel.

3. Remove the 1 Phillips screws (3) that secure the display panel brackets to the hinge pipe.

Diagram of a device with labeled components: 1, 2, and 3, showing structural connections.

1. Slide the hinge pipe to the right (1) and remove the hinge pipe (2).

NOTE: Make sure you pull back the antenna cables when removing the hinge pipe.

Mechanical assembly diagram showing two components with directional arrows indicating motion (no text or symbols)

1. Remove the display panel.

Diagram of a device with two stacked compartments, one upper and one lower, showing internal structure and an upward arrow (no text or symbols)

Reverse this procedure to reassemble and to install the display panel.

Description Spare part number

Display panel cable (select models only) 688761-001

To remove the display panel cable:

▲ Release the adhesive tape that secures the display panel cable to the display panel (1). Disconnect the cable (2), and then remove the cable (3).

Diagram showing a mechanical or electrical component with numbered parts and directional arrows indicating motion or movement.

Hinge brackets

Description Spare part number

Display hinge brackets (consists of the hinge piece and the vertical support brackets for the left and right sides) 652528-001

To remove the display panel hinge brackets:

Remove the 4 screws that secure each hinge assembly to the panel (1), and then remove the hinge brackets (2).

Diagram illustrating a device with labeled components and directional arrows, showing components like '1', '2', and internal connections.

Webcam module

Description Spare part number

Webcam module with microphone 688752-001

Before removing the webcam module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the display assembly (see Display assembly on page 88).
5. Remove the display panel (see Display panel on page 79).

Remove the webcam module:

1. Lift the WLAN antenna cables (1), and then remove the WWAN antenna cables (2).

Diagram showing two labeled structures (1 and 2) with upward arrows indicating motion or force directions on a platform-like structure.

1. Remove the webcam cable (1) from the hinges and then disconnect the webcam cable from the display enclosure (2).
2. Remove the webcam module from the display enclosure (3).

Technical diagram showing three labeled components (1, 2, 3) of a mechanical assembly with arrows indicating assembly steps.

Reverse this procedure to install the webcam module.

Top cover

Description Spare part number

Top cover (includes TouchPad) 688747-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).

Remove the top cover:

1. Position the computer right-side up, with the front toward you.
2. Remove the 8 Torx M2.5x6.0 screws that secure the base enclosure to the top cover.

3D diagram of a device casing with multiple vertical dashed lines and labeled 'T' markers, no readable text or symbols present.

1. Remove the two Phillips M2.5x3 screws in the optical drive/upgrade drive bay (1) and the four Phillips M2.5x3.0 screws inside the battery bay (2).

Diagram of a laptop chassis with labeled components, showing two numbered parts and dashed lines indicating connection points.

1. Disconnect the power button board cable (1). Disconnect the TouchPad cable on the left (2) and the right sides (3).

2. Disconnect the fingerprint reader cable (4) and then disconnect the application board cable (5).

Labeled diagram of a computer motherboard showing numbered components for assembly or maintenance reference.

1. Position the computer right-side up.

2. Grasp the top cover by the hole in the optical disk drive/upgrade drive bay and lift up the front edge of the top cover (1).

3. Remove the top cover from the base enclosure (2).

Laptop interior diagram with numbered annotations indicating component layers or parts

1. If it is necessary to replace the TouchPad:

a. Lift the adhesive tape (1), lift and release the TouchPad cable from the opening in top cover (2), and then release the TouchPad cable (3).

Technical diagram of a mechanical assembly with numbered components, likely part of an automotive or electronic component.

b. Remove the three screws (1) securing the TouchPad to the top cover.

c. Release the TouchPad from the front clip (2) securing the TouchPad to the top cover.

d. Release the TouchPad from the front right side clip (3) and then remove the TouchPad from the top cover.

Technical diagram of a computer motherboard with labeled components and an inset showing a close-up of mechanical parts.

Reverse this procedure to install the top cover and TouchPad.

NOTE: In reversing this procedure, make sure that the display latch assembly actuator lines up correctly with the top cover to avoid damaging any components.

Display assembly

Description Spare part number
Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without webcam	691223-001
Display panel, 43.9 cm (17.3 in), FHD AG LED WVA	691224-001
43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP Mobile Broadband)	688736-001
43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP Mobile Broadband)	688735-001
Display Hinge Kit 652528-001
Display hinge covers 652529-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgrade bay hard drive on page 66).
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
   Remove the display assembly:

9. Position the computer upside down.

10. Remove the tape (1) that secures the WLAN and WWAN cables to the system board. (2).

Diagram showing cable routing on a computer motherboard with numbered components and directional arrows

1. Turn the computer right side up, facing you. Feed the WLAN and WWAN cables through the hole next to the keyboard screw (1), and then lift the cable free of the routing areas (2). Disconnect the webcam cable (3).

Diagram of an electronic circuit board with labeled components and wiring paths

1. Position the computer with the rear towards you.

CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components.

1. Disconnect the display panel cable (1), and then remove the cable (2).

NOTE: Make sure all cables are freed from the clips in the routing channel.

Diagram showing a road intersection with numbered annotations and directional arrows, likely illustrating a road or pipeline system.

1. Turn the unit around, and then remove the Torx M2.5x7.0 screws (1) that secure the display hinges to the base enclosure. Next, remove the Torx M2.5x3.0 screws (2) that secure the hinge cover to the base enclosure. Remove the four 8 millimeter Torx screws (3) that secure the hinge cover to the base enclosure.

1 2 3

1. Position the computer with the rear toward you. Lift the rear hinges and remove.

Electrical Workstation

1. Remove the two 6 millimeter Torx screws securing the display panel to the base enclosure (1) ^7 , and then remove the display panel (2).

Diagram showing a laptop with labeled parts and an arrow indicating assembly or connection, marked as 1 and 2.

Reverse this procedure to reassemble and to install the display assembly.

Power button board

Description Spare part number

Power button board 688749-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51)
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).

Remove the power button board:

1. Position the top cover upside down with the front toward you.
2. Slide the power button board cable out from the clips in the top cover (1).
3. Remove the conductive tape (2) that secures the power button board cable to the top cover.
4. Remove the two Phillips M2.5x3.0 screws (3) that secure the power button board to the top cover, and then remove the power button board (4).

Technical diagram of a mechanical assembly with numbered components and directional arrows indicating assembly steps.

Reverse this procedure to install the power button board.

Application button board

Description Spare part number

Application button board 696901-001

Before removing the application button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).

Remove the application button board:

1. Position the top cover upside down with the front toward you.
2. Slide the application button board cable (1) out from the clip in the top cover.
3. Remove the two Phillips M2.5x3.0 screws (2) that secure the application button board to the top cover.
4. Remove the application button board (3).

Technical diagram showing a mechanical assembly with numbered components and directional arrows indicating assembly steps.

Reverse this procedure to install the application button board.

Fingerprint reader

Description Spare part number

Fingerprint reader 688743-001

Before removing the fingerprint reader, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51)
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).

Remove the fingerprint reader:

1. Position the top cover upside down with the front toward you.
2. Slide the fingerprint reader cable (1) out from the 3 clips in the top cover and remove it.
3. Peel off the tape (2) that secures the fingerprint reader to the top cover.
4. Lift the fingerprint reader (3) from the top cover.

Technical diagram of a mechanical assembly with numbered components and directional arrows indicating assembly or movement.

Reverse this procedure to install the fingerprint reader.

Audio/USB 2.0 board

Description Spare part number

Audio/USB 2.0 board 689284-001

Before removing the Audio/USB 2.0 board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 51),

5. Remove the service access cover (see Service access cover on page 52).

6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade

7. Remove the keyboard (see Keyboard on page 71).

8. Remove the top cover (see Top cover on page 83).

Remove the audio/USB 2.0 board:

1. Position the computer right-side up with the front toward you.
2. Remove the three Phillips M2.5x3.0 screws (1) that secure the audio/USB 2.0 board to the base enclosure.
3. Disconnect the speaker cable (2) from the Audio/USB 2.0 board.
4. Lift the left edge of the audio/USB 2.0 board to disconnect it from the system board and remove the audio/USB 2.0 board (3) at an angle to the left from the base enclosure

Diagram of a laptop chassis showing labeled components and connection points, with numbered annotations.

Reverse this procedure to install the audio/USB 2.0 board.

Description Spare part number

Speaker assembly 652540-001

Before removing the speaker assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
9. Remove the Smart Card reader (see Smart Card reader on page 58).
10. Remove the Audio/USB 2.0 board (see Audio/USB 2.0 board on page 94).

Remove the speaker assembly:

1. Remove the two Phillips M2.5x6.0 screws (1) that secure the speaker assembly to the base enclosure.

2. Gently flex the band on the base enclosure next to the speaker assembly, and remove the speaker assembly (2).

Technical diagram of a computer motherboard with numbered annotations indicating component locations

Reverse this procedure to install the speaker assembly.

Modem module

NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 652545-001. See Modem module cable on page 100 for information on replacing the modem module cable.

Description Spare part number

56K V.92 1data/fax modem 628824-001

Before removing the modem module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).

5. Remove the service access cover (see Service access cover on page 52).

6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgrade bay hard drive on page 66).

7. Remove the keyboard (see Keyboard on page 71).

8. Remove the top cover (see Top cover on page 83).

9. Remove the Smart Card reader (see Smart Card reader on page 58).

10. Remove the Audio/USB 2.0 board (see Audio/USB 2.0 board on page 94).

Remove the modem module:

1. Position the computer right-side up with the front toward you.

2. Remove the two Phillips M2.0x3.0 screws (1) that secure the modem to the system board.

3. Lift the modem upwards (2).

4. Disconnect the modem cable (3) from the modem.

Diagram showing a device component with numbered annotations and directional arrows indicating assembly or movement.

Reverse this procedure to install the modem module.

Display (VGA) port

Before removing the modem module cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 51).

5. Remove the service access cover (see Service access cover on page 52).

6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade

7. Remove the keyboard (see Keyboard on page 71).

8. Remove the top cover (see Top cover on page 83).
9. Remove the Smart Card reader (see Smart Card reader on page 58).
10. Remove the Audio/USB 2.0 board (see Audio/USB 2.0 board on page 94).

Remove the VGA port:

Remove the Phillips screw (1) that secures the display (VGA) port to the base enclosure. Lift the port (2) up at an angle to remove it.

Diagram of a device rear panel with labeled components and connection arrows

Modem module cable

NOTE: The modem module cable is included in the Cable Kit, spare part number 652545-001.

Before removing the modem module cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 51).

5. Remove the service access cover (see Service access cover on page 52).

6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade

7. Remove the keyboard (see Keyboard on page 71).

8. Remove the top cover (see Top cover on page 83).

9. Remove the Smart Card reader (see Smart Card reader on page 58).

10.

1. Remove the Audio/USB 2.0 board (see Audio/USB 2.0 board on page 94).

2. Remove the modem module (see Modem module on page 97).

Remove the modem module cable:

1. Position the computer right side-up with the front toward you.

2. Remove the modem cable from the routing clips in the base enclosure.

3. Loosen the Torx M2.0x3.0 screw from the side black trim piece (1).

4. Gently pry the modem module cable out from the base enclosure (2), and then remove cable (3).

Diagram of a laptop's internal structure with numbered annotations indicating components and directional arrows

Reverse this procedure to install the modem module cable.

Description Spare part number

Card reader/USB 3.0 board 689283-001

Before removing the card reader/USB 3.0 board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).

Remove the card reader/USB 3.0 board:

1. Position the computer right-side up with the front toward you.
2. Remove any plastic blanks in the card reader slots.
3. Remove the 3 Phillips M2.5x3.0 screws (1) that secure the card reader/USB 3.0 board to the base enclosure.
4. Lift the left side (2) of the card reader/USB 3.0 board to disconnect it from the system board.

Diagram of a computer motherboard with labeled components and directional arrows indicating assembly or movement.

Reverse this procedure to install the card reader/USB 3.0 board.

Bluetooth module cable

NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001.

Before removing the Bluetooth module cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
9. Remove the bluetooth module (see Bluetooth module on page 59).
10. Remove the card reader/USB 3.0 board (see Card reader/USB 3.0 board on page 102).

Remove the Bluetooth module cable:

1. Position the computer right-side up with the front toward you.
2. Disconnect the Bluetooth cable (1) from the system board.
3. Remove the Bluetooth cable (2).

Diagram of a device with labeled components, showing connections between two numbered parts.

Reverse this procedure to install the Bluetooth module cable.

System board

NOTE: All system board spare part kits include replacement thermal material.

NOTE: Models that support quad-core processors have four memory slots. Models that support dual-core processors have two memory slots.

Description Spare part number

For use in all countries and regions except the People's Republic of China:

• For use with computer models equipped with Intel quad-core processors 688746-001
• For use with computer models equipped with Intel dual-core processors 688745-001

For use only in the People's Republic of China:

- For use with computer models equipped with Intel quad-core processors 690035-001

- For use with computer models equipped with Intel dual-core processors 690034-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgrade bay hard drive on page 66).
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
9. Remove the display assembly (see Display assembly on page 88).
10. Remove the fan/graphics board heat sink (see Fan/graphics board heat sink assembly on page 75).
11. Remove the processor heat sink (see Processor heat sink on page 110).
12. Remove the audio/USB 2.0 board (see Audio/USB 2.0 board on page 94).
13. Remove the speaker assembly (see Speaker assembly on page 96).
14. Remove the Card reader/USB 3.0 board (see Card reader/USB 3.0 board on page 102).

When replacing the system board, be sure that the following additional components are removed from the defective system board and installed on the replacement system board:

• SIM (see SIM on page 52)
- Bluetooth module and cable (see Bluetooth module on page 59 and Bluetooth module cable on page 103)
• WLAN module (see WLAN module on page 60)
- WWAN module (see WWAN module on page 62)
• RTC battery (see RTC battery on page 63)

• Primary memory modules (see Primary memory module on page 67)
• Expansion memory modules (see Expansion memory module on page 69)
• Graphics board (see Graphics board on page 115)
• Processor heat sink (see Processor heat sink on page 110)
• Processor (see Processor on page 112)
• Modem module (see Modem module on page 97)

Remove the system board:

1. Disconnect the power connector cable (1) from the system board.
2. Disconnect the network cable (2) from the system board.

Diagram showing mechanical components with numbered annotations and directional arrows, likely illustrating a process or assembly.

1. Remove the 2 captive screws securing the fan (1).

2. Remove the 4 Phillips M2.5x3.0 screws (marked with a triangle icon) that secure the system board to the base enclosure (2), and then remove the short stand off screw (3) and the tall stand off screw (4).

Labeled diagram of an electronic device showing internal components with numbered annotations

1. Lift up on the right side of the system board (1), and then remove the system board (2) by sliding it out.

Laptop interior diagram with numbered annotations indicating mechanical components and structural features

Reverse this procedure to install the system board.

Network cable and jack

NOTE: The network cable is included in the Cable Kit, spare part number 652545-001.

Before removing the network cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
9. Remove the display assembly (see Display assembly on page 88).
10. Remove the fan/graphics board heat sink (see Fan/graphics board heat sink assembly on page 75).
11. Remove the processor heat sink (see Processor heat sink on page 110).

Remove the network cable:

▲ Remove the network cable from the sideband on the base enclosure.

Diagram of an electrical connector with wiring and grounding, showing a mounted terminal block connected to a cable (no text or symbols present)

Reverse this procedure to install the network cable.

Power connector cable

The power connector cable is included in the Cable Kit, spare part number 652545-001.

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgrade bay hard drive on page 66).
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
9. Remove the display assembly (see Display assembly on page 88).
10. Remove the fan/graphics board heat sink (see Fan/graphics board heat sink assembly on page 75).
11. Remove the processor heat sink (see Processor heat sink on page 110).

Remove the power connector cable:

▲ Remove the power connector cable jack from the base enclosure.

Close-up of a cable inserted into a device housing, showing internal components and wiring (no text or symbols)

Reverse this procedure to install the Power connector cable.

Security lock

The security lock is included with the base enclosure assembly, spare part number 652535-001.

Before removing the security lock, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgrade bay hard drive on page 66).
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
9. Remove the display assembly (see Display assembly on page 88).
10. Remove the fan/graphics board heat sink (see Fan/graphics board heat sink assembly on page 75).
11. Remove the processor heat sink (see Processor heat sink on page 110).
12. Remove the audio/USB 2.0 board (see Audio/USB 2.0 board on page 94).
13. Remove the speaker assembly (see Speaker assembly on page 96).
14. Remove the Card reader/USB 3.0 board (see Card reader/USB 3.0 board on page 102).
15. Remove the system board (see System board on page 103).

Remove the security lock:

1. Position the computer right-side up with the front toward you.

2. Remove the Torx T9M2.5×6.0 screw (1) that secures the security lock to the base enclosure.

3. Rotate the security lock away from the base enclosure and remove the security lock from the base enclosure (2).

Diagram showing a mechanical assembly with labeled parts and directional arrows, likely illustrating a device or component assembly.

Reverse this procedure to install the security lock.

Processor heat sink

Description Spare part number

For use only with computer models equipped with quad-core processors 653629-001

For use only with computer models equipped with dual-core processors 652542-001

Before removing the processor heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51)
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
9. Remove the fan/graphics board heat sink assembly (see on page 75). Fan/graphics board heat sink assembly

Remove the processor heat sink:

1. Following the sequence stamped into the processor heat sink, loosen the four Phillips captive screws (1) that secure the processor heat sink to the system board.

NOTE: Due to the adhesive quality of the thermal material located between the processor heat sink and the processor, it may be necessary to move the processor heat sink from side to side to detach it from the system board.

1. Lift the processor heat sink up and to the right at an angle and remove it from the base enclosure (2).

Diagram showing a mechanical assembly with numbered components and directional arrows indicating assembly steps.

NOTE: Thermal paste located on the surfaces of the processor (1) and the processor heat sink (2) must be thoroughly removed and replaced each time the processor heat sink is removed. Replacement thermal paste is included in the processor heat sink and processor spare part kits.

Technical diagram of a device interior with labeled components, showing fan and circuitry parts

Reverse this procedure to install the processor heat sink.

NOTE: The processor spare part kit includes replacement thermal material.

Description Spare part number

Next Generation Intel® CoreTM processors, (support Intel Turbo Boost Technology) (includes replacement thermal material):

i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 680646-001

i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 681283-001

i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W 681284-001

i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W 681954-001

i7-3920XM, 2.90 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 55W 691351-001

Next Generation Intel® CoreTM i5 processors, (support Intel Turbo Boost Technology) (includes replacement thermal material):

i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W 681953-001

i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W 681952-001

Before removing the processor, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51)
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgrade bay hard drive on page 66).
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
9. Remove the fan/graphics board heat sink assembly (see Fan/graphics board heat sink assembly on page 75).
10. Remove the processor heat sink (see Processor heat sink on page 110).

Remove the processor:

1. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise, until you hear a click.

2. Lift the processor (2) straight up and remove it.

NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor socket.

Diagram showing a mechanical assembly with numbered components and directional arrows indicating motion or assembly steps.

Reverse this procedure to install the processor.

Fan/Heat sink

Remove the 4 screws securing the fan/heat sink (1), and then remove the fan/heat sink (2).

NOTE: Make sure the fan cable is disconnected from the system board.

3D mechanical assembly diagram showing a fan blade mounted on a circuit board with labeled components (no text or symbols present)

NOTE: This diagram shows a view of the processor (1) the paste (2), the board components (3), and the pads (4). Thermal paste must be thoroughly removed and replaced each time the processor heat sink is removed. Replacement thermal paste is included in the processor heat sink and processor spare part kits.

Diagram of a device interior with numbered components, likely illustrating a mechanical or electronic layout.

NOTE: The graphics board spare part kit includes replacement thermal material.

Description Spare part number

AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support) 689279-001

NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory 689282-001

NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory 689281-001

NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory 689280-001

Before removing the graphics board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
9. Remove the fan/graphics board heat sink assembly (see on page 75). Fan/graphics board heat sink assembly

Remove the graphics board:

1. Remove the 2 Phillips M2.5×3.0 screws (1) that secure the graphics board to the system board.

2. Lift the right edge of the graphics board until it rests at an angle and remove (2).

Technical diagram of a computer motherboard with labeled components and directional arrows indicating assembly or movement.

Reverse this procedure to install the graphics board.

Fan

Description Spare part number

Fan 688762-001

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 51).
5. Remove the service access cover (see Service access cover on page 52).
6. Remove the optical drive (see Bay hard drive on page 66). Optical drive on page 63) or upgrade bay hard drive (see Upgrade
7. Remove the keyboard (see Keyboard on page 71).
8. Remove the top cover (see Top cover on page 83).
9. Remove the fan/graphics board heat sink assembly (see on page 75). Fan/graphics board heat sink assembly

Remove the fan from the fan/graphics board heat sink assembly:

1. Remove the 3 Phillips PM2.0×3.0 screws (1) that secure the fan to the fan/graphics board heat sink assembly.

2. Remove the fan (2).

Technical diagram showing a mechanical assembly with labeled components, including a fan and housing parts.

Reverse this procedure to install the fan into the fan/graphics board heat sink assembly.

5 Computer Setup (BIOS) and Advanced System Diagnostics

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.

Windows 8 — Computer Setup (BIOS) and Advanced System Diagnostics

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

2. To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

3. To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key.
4. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

1. Press f10 to enter Computer Setup.

To exit Computer Setup menus, choose one of the following methods:

• To exit Computer Setup menus without saving your changes:

Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or - 

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

• To save your changes and exit Computer Setup menus:

Click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or - 

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or - 

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

-or-

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type e, and then click File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
   The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Windows 7 — Computer Setup (BIOS) and Advanced System Diagnostics

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

2. To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

3. To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key.
4. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

1. Press f10 to enter Computer Setup.

To exit Computer Setup menus, choose one of the following methods:

- To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or - 

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

- or - 

- To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or - 

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:

1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.

Downloading a BIOS update

CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Suspend or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Open your Web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
3. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
4. Click your specific product from the models listed.
5. Click the appropriate operating system.
6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Using Advanced System Diagnostics

Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics:

• Start-up test—This test analyzes the main computer components that are required to start the computer.
• Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
• Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.
• Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.
• Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery.
• System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.

You can view system information and error logs in the Advanced System Diagnostics window.

To start Advanced System Diagnostics:

1. Turn on or restart the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

SUSE Linux — Computer Setup (BIOS)

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.

Using Computer Setup

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

2. To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

3. To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key.
4. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

1. Press f10 to enter Computer Setup.

To exit Computer Setup menus, choose one of the following methods:

- To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

- or -

- To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:

1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

- or -

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Suspend or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Open your Web browser and go to the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
3. Click your specific product from the models listed.
4. Click the appropriate operating system.
5. Go to the BIOS section and download the BIOS software package.
6. Follow the installation instructions as provided with the downloaded BIOS software package.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Using Advanced Diagnostics

Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics:

• Start-up test—This test analyzes the main computer components that are required to start the computer.
• Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
• Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.
• Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.
• Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery.
• System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.

You can view system information and error logs in the Advanced System Diagnostics window.

To start Advanced System Diagnostics:

1. Turn on or restart the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

6 Specifications

Computer specifications

	Metric		U.S
Dimensions
Width 41.70 cm 16.40 in
Depth 27.20 cm 10.70 in
Height (front to back)	3.70 cm to 4.30 cm	1.47 in to 1.68 in
Weight 3.60 kg 7.96 lbs
Input power
Operating voltage 19.5 V dc @ 4.74 A – 120 W
Operating current 4.74 A
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating	-15 m to 3,048 m	-50 ft to 10,000 ft
Nonoperating	-15 m to 12,192 m	-50 ft to 40,000 ft
Shock
Operating 125 g, 2 ms, half-sine
Nonoperating 200 g, 2 ms, half-sine
Random vibration
Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

43.9 cm (17.3 in) WVA display specifications

	Metric	U.S
Dimensions
Width 24.4 cm 9.65 in
Depth 38.1 cm 15.0 in
Diagonal 43.9 cm 17.3 in
Number of colors Up to 16.8 million
Contrast ratio 200:1 (typical)
Brightness 180 nits (typical)
Backlight LED
Character display 80 × 25
Total power consumption 6.0 W
Viewing angle +/-65 horizontal, +/-50° vertical (typical)

Hard drive specifications

750 GB* 500 GB* 320 GB*
Dimensions
Height 9.5 mm	9.5 mm	9.5 mm
Width			7.0 mm	7.0 mm	7.0 mm
Weight			101 g	101 g	101 g
Interface type			SATA	SATA	SATA
Transfer rate			100 MB/sec	100 MB/sec	100 MB/sec
Security			ATA security	ATA security	ATA security
Seek times (typical read, including setting)
Single track			3 ms	3 ms	3 ms
Average			13 ms	13 ms	13 ms
Maximum			24 ms	24 ms	24 ms
Logical blocks			1,250,242,867	976,752,240	625,121.433
Disk rotational speed			7200 rpm	7200 rpm	7200 rpm
Operating temperature			5°C to 55°C (41°F to 131°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications

Applicable disc Read: Write:
BD-ROM, BD-ROM-DL, BD-R, BD-R-	DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT	DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM
Access time BD DVD
Random < 230 ms < 180 ms
Cache buffer 4.5 MB
Data transfer rate
2X BD-RAM 9 MB/sec
8X DVD 2,400 KB/sec
16X CD-R 2,400 KB/sec
16X CD-RW 2,400 KB/sec

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications

Applicable disc Read: Write:
CD-DA, CD+(E)G, CD-MIDI, CDTEXT,	CD-ROM, CD-ROM XA,MIXED MODE CD, CD-I, CD-I Bridge(Photo-CD, Video CD), MultisessionCD (Photo-CD, CD-EXTRA, Portfolio,CD-R, CD-RW), CD-R, CD-RW,DVDROM (DVD-5, DVD-9, DVD-10,DVD-18), DVD-R, DVD-RW, DVD+R,DVD+RW, DVD-RAM, HD-ROM (Single Layer), HD-ROM (DualLayer), HD DVD-R, HD DVD-R forDual Layer, HD DVD-RW	CD-R and CD-RW DVD+R, DVD+R(9),DVD+RW, DVD-R, DVD-R(9),DVD-RW,DVD-RAM
Access time	CD	DVD	HD
Random	170 ms	170 ms	230 ms
Cache buffer	8 MB
Data transfer rate
24X CD-ROM	3,600 KB/sec
8X DVD	10,800 KB/sec

Applicable disc Read: Write:

24X CD-R 3,600 KB/sec

16X CD-RW 2,400 KB/sec

8X DVD+R 10,800 KB/sec

4X DVD+RW 5,400 KB/sec

8X DVD-R 10,800 KB/sec

4X DVD-RW 5,400 KB/sec

2.4X DVD+R(9) 2,700 KB/sec

5X DVD-RAM 6,750 KB/sec

1X BD-ROM 4,500 KB/sec

1X BD-R read 4,500 KB/sec

1X BD-RE read 4,500 KB/sec

Transfer mode Multiword DMA Mode

DVD±RW SuperMulti Double-Layer Drive specifications

Applicable disc Read: Write:
	CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM	CD-R and CD-RWDVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM
Access time	CD	DVD
Random	< 175 ms	< 230 ms
Cache buffer	2.5 MB
Data transfer rate
24X CD-ROM	3,600 KB/sec
8X DVD	10,800 KB/sec
24X CD-R	3,600 KB/sec
16X CD-RW	2,400 KB/sec
8X DVD+R	10,800 KB/sec
4X DVD+RW	5,400 KB/sec
8X DVD-R	10,800 KB/sec
4X DVD-RW 5,400 KB/sec
2.4X DVD+R(9) 2,700 KB/sec

Applicable disc Read: Write:

5X DVD-RAM 6,750 KB/sec

Transfer mode Multiword DMA Mode

DVD-ROM Drive specifications

Applicable disc Read: Write:
CD-DA, CD+(E)G, CD mIDI, CD-TEXT,	CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD (Photo cD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM	CD-R and CD-RW
Access time CD DVD
Random < 110 ms < 130 ms
Cache buffer 2 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
8X DVD 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 3,600 KB/sec

7 Backup and recovery

To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.

Windows Backup and Restore provides the following options:

• Creating a system repair disc (select models only) by using the installed optical drive (select models only) or an optional external optical drive
• Backing up your information
• Creating a system image (select models only)
  • Scheduling automatic backups (select models only)
• Creating system restore points
  • Recovering individual files
  • Restoring the computer to a previous state
  • Recovering information using recovery tools

NOTE: For detailed instructions, perform a search for these topics in Help and Support.

In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. See Help and Support for more information.

Windows 7 — Backup and recovery

Creating recovery media with HP Recovery Disc Creator

HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.

HP Recovery Disc Creator can create two kinds of recovery DVDs as follows:

• Windows DVD—Installs the operating system without additional drivers or applications.
• Driver DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

Creating recovery media

NOTE: The Windows DVD can be created only once. Thereafter, the option to create that media will not be available.

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver DVD or Windows DVD.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Burn button to start the burning process.

Backing up your information

Recovery after a system failure is as good as your most recent backup. Immediately after setting up the computer, you should create system repair discs (select models only) using the installed optical drive (select models only) or an optional external optical drive and back up your system. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair discs (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

You can back up your information to an optional external hard drive, a network drive, or discs.

Note the following when backing up:

• Store personal files in the Documents library, and back it up regularly.
• Back up templates that are stored in their associated programs.
• Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.
• When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using.

NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required.

- When backing up to discs, number each disc before inserting it into the external drive.

To create a backup using Backup and Restore:

NOTE: Be sure that the computer is connected to AC power before you start the backup process.

NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only).

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

• Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
• f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair discs you previously created (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. For additional information, see the Using a Windows 7 operating system DVD (purchased separately) section.

Using the Windows recovery tools

To recover information you previously backed up:

1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files.

To recover your information using Startup Repair, follow these steps:

CAUTION: Some Startup Repair options completely erase hard drive contents and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.

1. If possible, back up all personal files.
2. If possible, check for the presence of the Windows partition.
   To check for the Windows partition, select Start > Computer.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support.

Using f11 recovery tools

CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management.

NOTE: If the HP Recovery partition has been deleted, the f11 restore option will not function. You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the HP Recovery partition are not listed. For additional information, see the Using a Windows 7 operating system DVD (purchased separately) section.

1. If the HP Recovery partition is listed, restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f11 while the "Press " for recovery" message is displayed on the screen.
3. Follow the on-screen instructions.

Using a Windows 7 operating system DVD (purchased separately)

To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 7 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.

After the repair is completed:

1. Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

Windows 8 — Backup and recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

• Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
• f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 8 operating system media to reboot the computer and repair the operating system. For additional information, see

Using the Windows recovery tools

To recover information you previously backed up:

▲ From the Start screen, type h, and then select Help and Support.

To recover your information using Startup Repair, follow these steps:

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.

1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
   From the Start screen, type e, and then click File Explorer.
3. or -
   From the Start screen, type c, and then select Computer.

NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media (both purchased separately). For additional information, see Using Windows 8 operating system media (purchased separately) on page 141.

1. If the Windows partition and the HP Recovery partition are listed, restart the computer. After Windows has loaded, press and hold the shift key while clicking Restart.
2. Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.
3. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer.
   NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately). For additional information, see Using Windows 8 operating system media (purchased separately) on page 141.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
4. Press f11 while the "Press for recovery" message is displayed on the screen.
5. Follow the on-screen instructions.

Using Windows 8 operating system media (purchased separately)

To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 8 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.

After the repair is completed:

1. Eject the Windows 8 operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.

NOTE: You may be prompted for your permission or password when using Refresh. See Windows Help and Support for more information. From the Start screen, type h, and then select Help and Support.

To start Refresh:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1. Press f11 while the computer boots.

- or -

Press and hold f11 as you press the power button.

1. Select Troubleshoot from the boot options menu.
2. Select Reset your PC, and follow the on-screen instructions.

To use the Start screen:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.

4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions.

Using HP Software Setup

HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system.

1. From the Start screen, type HP Software Setup, and select Apps.
2. Open HP Software Setup.
3. Follow the on-screen directions to reinstall drivers or select software.

SUSE Linux — Backup and recovery

Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

Performing a system recovery

Recovery allows you to repair or restore the computer to its original factory state. You can create an HP factory image restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive.

CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup.

To restore the computer using the HP factory image restore DVD, you must first create the recovery disc. To create the recovery disc:

NOTE: HP recommends that you create the HP factory image restore DVD in the event of a system failure.

1. Select Computer > More Applications.
2. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right pane.
3. Follow the on-screen instructions to create an image file to burn a recovery disc.

To restore the computer from the partition, follow these steps:

1. If possible, back up all personal files.
2. Insert the HP Factory Image Restore DVD into the external optical drive and restart the computer.
3. As the computer is restarting, press f9 to open the Computer Setup boot option menu.

4. Select the Notebook Upgrade Bay option.

5. Using the arrow keys, select Yes when prompted: Do you want to start the System-Restore?

6. Follow the on-screen instructions.

NOTE: You can also restore the computer from the partition by restarting the computer, and then pressing the f11 key.

NOTE: If you are unable to boot (start up) your computer from the hard drive partition with the primary operating system or from the recovery partition, and you did not create a system recovery disc, you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system. For additional information, see the Worldwide Telephone Numbers booklet.

Backing up your information

You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times:

• At regularly scheduled times
• Before the computer is repaired or restored
Before you add or modify hardware or software

To back up your home directory files using Backup Manager Settings:

1. Select Computer > More Applications > Tools > Backup Manager Settings, and then click the Backup my home directory button.
2. Click Storage Destination Location, and then select a location to back up your information.
3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time.
   To immediately back up your information, click the Backup Now check box.

NOTE: Before you back up your information, be sure you have designated a location to save the backup files.

1. Click the Save and Backup button to start the backup and to save the backup settings.

To restore backup files:

1. Select Computer > More Applications > Tools > Backup Manager Restore.
2. Click Backup Source, and then select the location of the backup files.
3. Click Restore Destination, and then select the destination to restore the files.
4. To restore all files from the selected location, click the Restore all files button. To restore selective files only, click the Restore selected files button, and then click the Select Files button and select the files to be restored.
5. Under Restore Point, click the time and date of the backup.

NOTE: If multiple backups have been performed, click the Use the latest version button to restore the latest version.

1. Click the Restore button to start restoring the files, or click the Cancel button to cancel the operation.

8 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

• The length of the power cord set must be at least 1.0m (3.3t) and no more than 2.0 m (6.5 ft).
• All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
• The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.
• The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO	1
France UTE	1
Germany	VDE 1
Italy	IMQ	1
Japan	METI	3
The Netherlands	KEMA	1
Norway	NEMKO 1
The People's Republic of China	COC	5
South Korea	EK	4

Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm ^2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm^2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm^2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm ^2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

9 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

Index

Symbols/Numerics

1394 port, identifying 18

A

AC adapter, spare part numbers 33, 40

accessory battery connector, identifying 20

Antenna Kit spare part number 30, 35

application button board removal 92 spare part number 92

audio in (microphone) jack 17

audio, product description 2

audio-out (headphone) jack 17

audio/USB 2.0 board removal 94 spare part number 28, 40, 94

B

base enclosure spare part number 28, 39

battery removal 51 spare part numbers 28, 34, 35, 51

battery bay, identifying 20

battery light 16

battery release latch 20

bezel, upgrade bay 35

BIOS determining version 120, 127 downloading an update 120, 128 updating 120

Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive specifications 132

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive precautions 45

spare part number 28, 31, 39, 63 specifications 132

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive spare part number 28, 31, 39, 64

Bluetooth module removal 59 spare part number 35, 59

Bluetooth module cable removal 103

Bluetooth module compartment cover removal 60

board, application spare part numbers 40

buttons calculator 13 center TouchPad 10 left TouchPad 10

optical drive eject 17

pointing stick 10 power 12

right TouchPad 10

TouchPad 10, 12

volume mute 12 wireless 12

C

Cable Kit spare part number 35

cables, service considerations 45

calculator button, identifying 13 calculator light 11

caps lock light, identifying 11

card reader/USB 3.0 board removal 102 spare part number 102

case, notebook slim top load spare part number 34

chipset, product description 1

components bottom 20 display 8

front 15

left side 18

rear 19

right side 17

top 7

computer feet, locations 51

computer part number 49

computer reset 142

Computer Setup navigating and selecting 118 restoring factory settings 119, 126

computer setup restoring factory settings 126

computer specifications 130

connector, power 19

connector, service considerations 45

CRT board spare part number 30, 38

D

diskette drive precautions 45

display assembly removal 88 spare part numbers 23, 36, 88

display bezel removal 78 spare part number 39 spare part numbers 29, 78

display enclosure spare part number 30, 35

display hinge covers spare part number 35

Display Hinge Kit, spare part number 30, 35

Display Miscellaneous Kit, spare part number 35

display panel product description 1 removal 79 spare part number 35, 40, 79

display panel cable spare part number 30, 39

display release latch 16

Display Rubber Kit spare part number 35

display specifications 131

DisplayPort, identifying 18

docking connector, identifying 20

docking station spare part numbers 36

docking support, product description 4

drives, preventing damage 45

DVD-ROM Drive precautions 45

spare part number 28, 32, 39, 64

specifications 134

DVD±RW and CD-RW SuperMulti

Double-Layer combo Drive precautions 45

specifications 133

DVD±RW SuperMulti Double-Layer Drive

spare part number 28, 31, 39, 63

specifications 133

E

electrostatic discharge 46

eSATA port, identifying 18

esc key, identifying 14

Ethernet, product description 3

ExpressCard slot identifying 18

spare part number 33

ExpressCard socket

spare part number 35

external media cards, product description 3

external monitor port 17

F

f11 recovery 140

fan

removal 116

spare part number 39, 116

fan/graphics board heat sink assembly

removal 75

spare part number 26

spare part numbers 36, 40, 75

feet, locations 51

Fingerprint reader spare part numbers 39

fingerprint reader

identifying 13

removal 93

spare part number 93

fn key, identifying 14, 15

function keys identifying 14

function keys, identifying 15

G

graphics board

removal 115

spare part numbers 27, 39, 40, 115

graphics, product description 1

grounding equipment and methods 48

H

hard drive

precautions 45

product description 2

removal 54, 56

spare part numbers 28, 31, 34, 35, 36, 54, 56

specifications 131

hard drive cover removal 55

Hard Drive Hardware Kit spare part number 33, 35

hard drive recovery 140

hard drive upgrade bay spare part number 33

heat sink

spare part numbers 35

hinge

spare part number 30, 35

hinge cover

illustrated 30

1

integrated numeric keypad, identifying 14, 15

integrated webcam light, identifying 8, 9

internal display switch 8, 9

internal microphones, identifying 8, 9

J

jacks

audio in (microphone) 17

audio-out (headphone) 17

network 18

RJ-11 (modem) 19

RJ-45 (network) 18

K

keyboard

product description 4

removal 71

spare part numbers 23, 36, 37, 38, 40, 41, 42, 43, 71

keypad

integrated numeric 15

keypad, integrated numeric 14

keys

esc 14

fn 14, 15

function 14, 15

num Ik 14

Windows applications 14

Windows button 14

L

latch kit

spare part number 39

latches, battery release 20

latches, service door release 20

legacy support, USB 118, 125

lights

battery 16

calculator 11

caps lock 11

mute 11

num lock 11

power 11, 16

TouchPad 11

Web browser light 11

webcam 8, 9

wireless 11, 16

lock, keyed cable

spare part number 34

lock, notebook combination

spare part number 34

M

mass storage device

spare part numbers 31

mass storage device, spare part numbers 28

Media Card reader, identifying 16

memory module

product description 1

removal 67, 69

spare part number 36

spare part numbers 26, 27, 35, 67, 69

microphone

product description 2

spare part number 30, 35

miscellaneous parts

spare part numbers 33

model name 1

modem module

product description 3

removal 97

spare part number 27, 34, 97

modem module cable

removal 100

mouse, laser

spare part number 36

mouse, travel

spare part number 34

mouse, wireless

spare part number 35

mute light, identifying 11

N

network cable

removal 107

spare part number 28

network jack, identifying 18

num lk key, identifying 14

num lock light 11

O

operating system, product description 5

optical drive

identifying 17

precautions 45

product description 2

removal 63

spare part number 39

spare part numbers 28, 31, 63

specifications 132, 133, 134

optical drive bracket

spare part number 31

optical drive eject button, identifying 17

P

packing guidelines 47

plastic parts 44

Plastics Kit

spare part number 35

pointing device

product description 4

pointing stick 10

pointing stick buttons 10

ports

1394 18

DisplayPort 18

eSATA 18

eSATA/USB 2.0 combo 18

external monitor 17

product description 4

USB 2.0 17, 18

USB charging 17

power button board removal 91

spare part number 39, 91

power button, identifying 12

power connector cable removal 107

spare part number 28

power connector, identifying 19

power cord

set requirements 145

spare part numbers 33, 34

power light 11, 16

power requirements, product description 4

processor

product description 1

removal 112

spare part number 36

spare part numbers 26, 36, 40, 112

processor heat sink removal 110

spare part number 35

spare part numbers 110

processor heat sink, spare part numbers 27

processor,

spare pare numbers 36

product description

audio 2

chipset 1

display panel 1

docking support 4

Ethernet 3

external media cards 3

graphics 1

hard drives 2

keyboard 4

memory module 1

microphone 2

modem module 3

operating system 5

optical drives 2

pointing devices 4

ports 4

power requirements 4

processors 1

product name 1

security 5

serviceability 6

solid state drive 2

video 2

wireless 3

product name 1, 49

product number 49

R

recovery 142

recovery partition 140

recycle

computer 142

refresh 142

removal/replacement

preliminaries 44

procedures 49

remove everything and reinstall Windows 142

reset

computer 142

steps 142

restoring the hard drive 140

RJ-11 (modem) jack, identifying 19

rj-11 modem cable

spare part numbers 28

RJ-45 (network) jack, identifying 18

RTC battery

removal 63

spare part number 26, 35, 63

S

Screw Kit

spare part number 33, 39

security cable slot, identifying 18

security lock

removal 108

security, product description 5

sequential part numbers 34

serial number 49

service access cover

removal 52

spare part number 28, 52

service access door

spare part numbers 40

service considerations 44

service door release latch 20

service tag 49

serviceability, product

description 6

setup utility

navigating and selecting 118

restoring factory settings 119

SIM slot, identifying 20

SIM, removal 52

slots

ExpressCard 18

security cable 18

SIM 20

Smart Card

spare part number 39

Smart Card cover

spare part number 35

Smart Card reader

removal 58

spare part number 28, 58

solid-state drive

precautions 45

product description 2

spare part numbers 27, 32, 39, 40, 43

speaker assembly

removal 96

spare part number 35, 96

speakers, identifying 16

specifications

Blu-ray Disc ROM with

SuperMulti DVD±R/RW DL

Drive 132

Blu-ray R/RE DVD±RW

SuperMulti Double-Layer

Drive 132

computer 130

display 131

DVD-ROM Drive 134

DVD±RW SuperMulti Double-Layer Drive 133

hard drive 131

optical drive 132, 133, 134

static-shielding materials 48

system board

removal 103

spare part number 39

spare part numbers 27, 40, 103

T

tools required 44

top cover

removal 83

spare part number 26, 39, 83

TouchPad

buttons 10

identifying 10

spare part number 26

TouchPad on/off button,

identifying 10, 12

TouchPad on/off light, identifying 11

transporting guidelines 47

U

upgrade bay

identifying 17

upgrade bay hard drive

removal 66

spare part number 66

spare part numbers 35

USB 3.0 board

spare part number 28

USB board

spare part number 40

USB legacy support 118, 125

USB port, identifying 17, 18

V

vents, identifying 18

video, product description 2

volume mute button, identifying 2

W

warranty period 49

Web browser light light 11

webcam 8, 9

removal 82

spare part number 29, 39, 82

webcam cable

spare part number 30, 35

webcam light, identifying 8, 9

webcam, identifying 8, 9

Windows

Refresh 142

reinstall 142

remove everything and reinstall option 142

reset 142

Windows 8 operating system DVD 141

Windows applications key, identifying 14

Windows button, identifying 14

wireless

product description 3

wireless antenna spare part number 35

wireless antennas, identifying 8

wireless button

identifying 12

wireless lights 11, 16

WLAN antenna and cables spare part number 30

WLAN antennas, identifying 8, 9

WLAN module

removal 60

spare part numbers 27, 36, 60

workstation guidelines 47

WWAN antenna and cables spare part number 30

WWAN antennas, identifying 8

WWAN module

removal 62

spare part numbers 27, 35, 62