LaserJet Enterprise P3015DN - Printer HP - Free user manual and instructions

USER MANUAL LaserJet Enterprise P3015DN HP

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hpLaserJet 3015

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hp LaserJet 3015 all-in-one

User Guide

Copyright Information

© Copyright 2004 Hewlett-Packard Development Company, L.P.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

A user of the Hewlett-Packard product associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard product associated with this user guide.

Part number: Q2669-90951

Edition 2, 4/2009

Trademark Credits

Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.

Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

All other products mentioned herein may be trademarks of their respective companies.

Table of contents

1 Getting to know your device

Identifying the hp LaserJet 3015 all-in-one ....2

Package contents 2

Device features ....3

Identifying the hardware components ....4

HP LaserJet 3015 all-in-one hardware components ....4

Identifying the device control panel components ....5

Identifying the software components ....6

Print-media specifications ....7

Supported paper weights and sizes ....7

2 Changing the settings by using the hp toolbox or the device control panel

Using the hp toolbox 10

Supported operating systems ....10

Supported browsers 10

To view the hp toolbox 10

The hp toolbox sections ....11

Using the device control panel ....13

Printing a configuration page 13

Printing a device control panel menu map 13

Restoring the factory-set defaults ....13

Changing the device control panel display language ....14

Changing the default media size ....14

Using the device volume controls 14

3 Printing

Printing by using manual feed 18

To print by using manual feed 18

Stopping or canceling a print job 19

Printer drivers ....20

Changing print settings ....20

Understanding print-quality settings 21

To temporarily change print-quality settings 21

To change print-quality settings for all future jobs 21

To use EconoMode (to save toner) 21

Optimizing print quality for media types 23

To gain access to the optimizing feature 23

Device media specifications 24

Guidelines for using media 25

Paper 25

Common media problems table 25

Labels 25

Transparencies 26

Envelopes 26

Card stock and heavy media 27

Selecting media for the automatic document feeder (ADF) 29

Automatic document feeder (ADF) specifications 29

Printing on envelopes 30

To print on one envelope 30

To print on multiple envelopes 31

Printing on transparencies and labels ....33

To print on transparencies or labels ....33

Printing on letterhead and preprinted forms 35

To print on letterhead and preprinted forms 35

Printing on custom-sized media or card stock 36

To print on custom-sized media or card stock 36

Printing on both sides of the media (manual duplexing) ....37

To manually duplex ....37

Printing multiple pages on a single sheet of media 39

To print multiple pages on a single sheet 39

Printing booklets 40

To print booklets ....40

Printing watermarks 42

To use the watermark feature ....42

4 Copying

Loading originals to copy 44

To load originals into the automatic document feeder (ADF) input tray ....44

Starting a copy job ....46

Canceling a copy job ....46

Adjusting the copy quality 47

To adjust the copy quality for the current job 47

To adjust the default copy quality ....47

Adjusting the lighter/darker (contrast) setting 48

To adjust the lighter/darker setting for the current job 48

To adjust the default lighter/darker setting 48

Reducing or enlarging copies 49

To reduce or enlarge copies for the current job ....50

To change the default copy size ....50

Changing the default copy-collation setting 52

To change the default copy-collation setting 52

Changing the default number of copies ....53

To change the default number of copies 53

Copying two-sided originals ....54

To copy a multiple-page stack of two-sided originals ....54

5 Scanning

Loading originals to scan 56

Loading originals into the automatic document feeder (ADF) input tray ....56

Understanding scanning methods ....58

Canceling a scan job ....59

Scanning from the device control panel 60

Programming the Scan to button 60

Scanning to e-mail 60

Scanning to a folder 60

Scanning by using hp LaserJet Scan software 61

Scanning to e-mail 61

To scan to a file 61

Scanning to another software program 62

Scanning to the Readiris OCR software 63

Scanning by using TWAIN-compliant and WIA-compliant software 64

Using TWAIN-compliant and WIA-compliant software 64

Scanning by using OCR 65

Readiris 65

Scanner resolution and color 66

Resolution and color guidelines ....66

Color 67

6 Faxing

70

70

7 Cleaning and maintenance

Cleaning the outside of the device 72

To clean the exterior 72

To clean the glass 72

Cleaning the media path 73

To clean the media path ....73

8 Troubleshooting

Device does not turn on 76

Is power reaching the device? 76

The device control panel display has black lines or dots, or fades 77

Black lines or dots 77

Faded device control panel display ....77

Pages print but are totally blank 78

Is the sealing tape still in the print cartridge? 78

Does the configuration page print? 78

Does the document contain blank pages? 78

Is the original loaded correctly? 78

Pages did not print 79

Does a message appear on your computer screen? 79

Is media being pulled into the device correctly? 79

Are media jams present? 79

Is the parallel or USB Device Cable (A/B) working, and is it connected correctly? .....79

Are other devices running on your computer? 79

Pages printed, but a problem exists ....80

Is the print quality poor? 80

Is the printed page different from what appears onscreen? 80

Are the device settings appropriate for the print media? 80

Onscreen error messages appear 81

Printer not responding/error writing to LPT1 81

Cannot access port (in use by another application) 81

Paper-handling problems exist 82

Print is skewed (crooked) 82

More than one sheet feeds at one time 82

Device does not pull media from the media input tray 82

Media curls when fed through device 82

Printed page is different from what appears onscreen 83

Is the text garbled, incorrect, or incomplete? 83

Are graphics or text missing? Are there blank pages? 83

Is the page format different from the format on another printer? 84

Is the quality of the graphics poor? 84

Media jams occur in the printer 85

To clear a media jam 85

To clear other media jams 87

Tips to avoid media jams 88

Print quality is unacceptable 89

Light print or fade 89

Toner specks 89

Dropouts 90

Vertical lines 90

Gray background 91

Toner smear 91

Loose toner 92

Vertical repetitive defects 92

Misformed characters 93

Page skew 93

Curl or wave 94

Wrinkles or creases 94

Toner scatter outline 95

Device control panel error messages appear 96

Resolving common error messages 96

Critical error messages 96

Alert messages 97

Warning messages 97

No copy came out 99

Is media loaded in the input tray? 99

Is the original loaded correctly? 99

Is the ADF media lever set correctly? 99

Copies are blank, or images are missing or faded 100

Has the sealing tape been removed from the print cartridge? 100

Is the print cartridge low on toner? 100

Is the original of poor quality? 100

Does the original have a colored background? 100

Copy quality is unacceptable 101

Preventing problems 101

Media jams occur in the automatic document feeder (ADF) 102

Typical automatic document feeder (ADF) jam locations 102

Automatic document feeder (ADF) media lever 102

To clear a media jam from the automatic document feeder (ADF) 103

Copy defects are apparent 104

Vertical white or faded stripes 104

Blank pages 104

Wrong original was copied 105

Too light or dark 105

Unwanted lines 105

Black dots or streaks 105

Unclear text 105

Reduced size 105

Scanned image is of poor quality 106

Is the original a second-generation photo or picture? 106

Is the image quality better when the document is printed? 106

Is the image skewed (crooked)? 106

Does the scanned image show blotting, lines, vertical white stripes, or any other

defect? 106

Do graphics look different from the original? 106

Part of the image did not scan 107

Was the original loaded correctly? 107

Does the original have a colored background? 107

Are text or images on the back of a two-sided original appearing in the scan? .....107

Is the original longer than 381 mm (15 inches)? ......107

Is the original too small? 107

Is the media size correct? 107

The scan takes too long ....108

Is your resolution or color level set too high? 108

Is your software set to scan in color? 108

Did you send a print job or copy job before you tried to scan? 108

Is your computer set for bidirectional communication? 108

Error messages appear .... 109

Common scanning error messages ....109

Scan quality is unacceptable 110

Preventing problems ....110

Blank pages 110

Too light or dark 110

Unwanted lines 110

Black dots or streaks 110

Unclear text 110

Appendix A Specifications

HP LaserJet 3015 all-in-one 113

HP LaserJet 3015 all-in-one specifications ....113

HP LaserJet 3015 all-in-one battery ....115

Appendix B Regulatory Information

117

FCC regulations 118

Telephone consumer protection act (United States) 119

IC CS-03 requirements 120

Regulatory information for the European Union countries/regions 120

Safety statements 121

Laser safety statement 121

Canada DOC regulations 121

Laser statement for Finland 122

Korean EMI statement 122

Australia 123

Declaration of Conformity 124

Environmental product stewardship program 125

Protecting the environment 125

Ozone production 125

Energy consumption 125

Toner consumption 125

Paper use 125

Plastics 125

HP LaserJet printing supplies 126

HP printing supplies returns and recycling program information ....126

U.S. returns 126

Non-U.S. returns 126

Paper 126

Material restrictions 126

Nederlands 127

For more information 127

Material safety data sheets 128

Appendix C HP limited warranty statement

HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY ....129

Appendix D HP parts and accessories

Ordering HP parts and accessories ....132

HP parts and accessories chart 132

HP LaserJet print cartridges 134

HP policy on non-HP print cartridges ....134

To install a print cartridge ....134

Storing print cartridges ....134

Print cartridge life expectancy 134

Recycling print cartridges 134

Saving toner 135

Appendix E Service and support

Obtaining hardware service 138

To obtain hardware service 138

To remove the media input tray 139

Extended warranty 140

Service information form 141

Glossary

Index

1

Getting to know your device

Use these topics to acquaint yourself with your new HP LaserJet 3015 all-in-one:

• Identifying the hp LaserJet 3015 all-in-one
• Device features
• Identifying the hardware components
• Identifying the device control panel components
• Identifying the software components
• Print-media specifications

Identifying the hp LaserJet 3015 all-in-one

Use the following illustration to make sure that the package contents are complete.

Package contents

1 Print cartridge
2 Power cord
3 Getting started guide and support flyer
4 Media input tray
5 CD-ROMs containing device software and electronic user guide
6 Automatic document feeder (ADF) input tray
7 Fax guide
8 Phone cord
9 ADF output support
10 Output bin support
11 Control panel cover
12 HP LaserJet 3015 all-in-one

Note

Use the phone cord and the power cord that came with the device. Using other phone cords or power cords can adversely affect the performance of the device.

Learn more about the device by using these sources of information:

• The HP toolbox. Use this software component to perform many of the tasks described in this user guide and to set print, fax, copy, and scan settings.
• The start guide. Use this guide to set up the device, connect it to your computer, and install the software.
  The fax guide. Use this guide to set up and use the fax functions of the device.

Device features

Speed •	Prints and copies up to 15 pages per minute (ppm)
Paper handling •	A 30-page automatic document feeder (ADF), a 150-sheet media input tray, and a 10-sheet priority input slot
Memory •	32 megabytes (MB) of random-access memory (RAM) (9 MB for the system and 23 MB of RAM available to the user)
Connectivity •	A universal serial bus (USB) port (compatible with 2.0 specifications) and an IEEE 1284-B parallel port (Note: cables are not included)
Fax •	Full-functionality fax capabilities with a V.34 fax, including a phone book, fax polling, and delayed-fax features

Identifying the hardware components

Use the following illustrations to identify the device hardware components.

HP LaserJet 3015 all-in-one hardware components

9 10 11 12 13

Diagram of a printer with numbered parts labeled 1 through 8 for identification.

1 Automatic document feeder (ADF) input tray
2 ADF media lever
3 Device control panel
4 ADF output bin
5 Print-cartridge-door release
6 Device output bin
7 Priority input slot
8 Media input tray
9 Parallel port
10 USB port
11 Fax interface ports
12 Power switch
13 Power receptacle

Identifying the device control panel components

Use the following illustration to learn about the device control panel components.

① ② ③ ④ ⑤

1 Fax controls. Use the fax controls to send and receive faxes and to change commonly used fax settings. See the fax guide for information about using the fax controls.
2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel display and dial phone numbers for faxing. For information about using alphanumeric key characters, see the fax guide.
3 Menu and cancel controls. Use these controls to select menu options, determine the device status, and cancel the current job.
4 Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions about copying, see Copying.
5 Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning, see Scanning.

Identifying the software components

Note

The software components that are installed depend on the operating system (OS) and the installation type. See the start guide for more information.

The following software items are included with the device:

HP toolbox
HP LaserJet Scan
• TWAIN or WIA scan driver
HP LaserJet Fax
- Readiris OCR (not installed with other software; separate installation is required)
• Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation)
• Installer/uninstaller

Note

The PCL 6 printer driver is intalled automatically when you use the Typical option during the installation of the software. To install the PostScript Level 2 emulation printer driver, select the Custom option during the installation of the software. To install the PCL 5e printer driver, use the printer wizard after the software has been installed.

Print-media specifications

For optimum results, use conventional 75 g/m^2 to 90 g/m^2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges.

Note

The printer supports a wide range of standard and custom sizes of print media. The capacity of trays and bins can vary depending on media weight and thickness and environmental conditions. Smoothness—100 to 250 (Sheffield).

Use only transparencies designed for use with HP LaserJet printers.

Supported paper weights and sizes

Media input tray paper sizes

Media input tray Dimen sions Weight or thickness Capacity
Minimum-size paper 76 by 127 mm(3 by 5 in)		60 to 163 g/m2(16 to 43 lb bond)	150 sheets(60 g/m2; 16 lb bond)
Maximum-size paper 216 by 356 mm(8.5 by 14 in)		60 to 163 g/m2(16 to 43 lb bond)	150 sheets(60 g/m2; 16 lb bond)
Minimum-size glossy paper	76 by 127 mm(3 by 5 in)	75 to 120 g/m2(20 to 32 lb bond)	Maximum stack height:18 mm (0.7 in)
Maximum-size glossy paper	216 by 356 mm(8.5 by 14 in)	75 to 120 g/m2(20 to 32 lb bond)	Maximum stack height:18 mm (0.7 in)
Minimum-size transparencies	76 by 127 mm(3 by 5 in)	0.10 to 0.13 mm thick(4 to 5 mils thick)	75 sheets
Maximum-size transparencies	216 by 356 mm(8.5 by 14 in)	0.10 to 0.13 mm thick(4 to 5 mils thick)	75 sheets
Minimum-size envelopes	90 by 160 mm(3.5 by 6.3 in)	75 to 105 g/m2(20 to 28 lb bond)	15 envelopes
Maximum-size envelopes	178 by 254 mm(7 by 10 in)	75 to 105 g/m2(20 to 28 lb bond)	15 envelopes
Minimum-size label 76 by 127 mm(3 by 5 in)		60 to 216 g/m2(22 to 80 lb cover)	60 sheets
Maximum-size label 216 by 356 mm(8.5 by 14 in)		60 to 216 g/m2(22 to 80 lb cover)	60 sheets
Minimum-size card stock	76 by 127 mm(3 by 5 in)	135 to 157 g/m2(36 to 42 lb bond)	60 sheets
Maximum-size card stock	216 by 356 mm(8.5 by 14 in)	135 to 157 g/m2(36 to 42 lb bond)	60 sheets

Priority input slot paper sizes

Priority input slot Dimensions	Weight or thickness	Capacity
Minimum-size paper 76 by 127 mm(3 by 5 in)	60 to 163 g/m^2 (16 to 43 lb bond)	10 sheets( 75 g/m^2 ; 20 lb bond)
Maximum-size paper 216 by 356 mm(8.5 by 14 in)	60 to 163 g/m^2 (16 to 43 lb bond)	10 sheets( 75 g/m^2 ; 20 lb bond)
Minimum-size glossy paper	76 by 127 mm(3 by 5 in)	75 to 120 g/m^2 (20 to 32 lb bond)	Maximum stack height:1.5 mm (0.06 in)
Maximum-size glossy paper	216 by 356 mm(8.5 by 14 in)	75 to 120 g/m^2 (20 to 32 lb bond)	Maximum stack height:1.5 mm (0.06 in)
Minimum-size transparencies	76 by 127 mm(3 by 5 in)	0.10 to 0.13 mm thick(4 to 5 mils thick)	5 sheets
Maximum-size transparencies	216 by 356 mm(8.5 by 14 in)	0.10 to 0.13 mm thick(4 to 5 mils thick)	5 sheets
Minimum-size envelopes	76 by 127 mm(3 by 5 in)	60 to 90 g/m^2 (16 to 24 lb bond)	Individual envelopes
Maximum-size envelopes	216 by 356 mm(8.5 by 14 in)	60 to 90 g/m^2 (16 to 24 lb bond)	Individual envelopes
Minimum-size label 76 by 127 mm(3 by 5 in)	60 to 216 g/m^2 (22 to 80 lb cover)	4 sheets
Maximum-size label 216 by 356 mm(8.5 by 14 in)	60 to 216 g/m^2 (22 to 80 lb cover)	4 sheets
Minimum-size card stock	76 by 127 mm(3 by 5 in)	135 to 163 g/m^2 (36 to 43 lb bond)	4 sheets
Maximum-size card stock	216 by 356 mm(8.5 by 14 in)	135 to 163 g/m^2 (36 to 43 lb bond)	4 sheets

Automatic document feeder (ADF) paper sizes

ADF Dimensions Weight or thickness Capacity
Minimum-size paper 74	by 105 mm(2.9 by 4.1 in)	60 to 90 g/m ^2 (16 to 24 lb bond)	30 sheets(75 g/m ^2 ; 20 lb bond)
Maximum-size paper 215	by 356 mm(8.5 by 14 in)	60 to 90 g/m ^2 (16 to 24 lb bond)	30 sheets(75 g/m ^2 ; 20 lb bond)

Note

The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)). Subsequent sheets of legal-size media slide off of the ADF output bin.

2

Changing the settings by using the hp toolbox or the device control panel

You can change the settings for the device by using the HP toolbox or the device control panel. Often, the easier method for changing the device settings is to use the HP toolbox.

The following table lists some of the settings that you can change by using the HP toolbox and the device control panel. For information about how to use the HP toolbox to change settings, see the HP toolbox Help. You can open the HP toolbox Help by clicking How Do I on the left side of the HP toolbox window. (See Using the hp toolbox for information about how to gain access to the HP toolbox.) For information about how to use the device control panel to change the device settings, review the information in this chapter.

Note

Settings that are established in the software program take precedence over printer-driver settings. Printer-driver settings override the HP toolbox and device control panel settings.

Setting or feature HP toolbox Control panel
Restore the factory-set defaults. X X
Print information pages, such as the configuration page, device control panel menu map, and usage page.	X	X
Change the device control panel display language. X	X
Change the HP toolbox language. X
Set up status alerts. X
Configure the fax-send and fax-receive settings. X X
View or forward faxes that have been received to the computer.	X
Configure the scan to e-mail or a folder settings. X
Change the copy settings. X X
Add, delete, or modify the destinations in the Fax Phone Book.	X	X
Gain access to the online user guide. X
Check the device status remotely. X

Using the hp toolbox

The HP toolbox is a Web application that you can use for the following tasks.

• Monitor the device status.
• View and configure the device settings for print, fax, copy, and scan.
• View troubleshooting and "How do I" information.
- Provide access to fax and scan software capabilities.

You can view the HP toolbox when the device is directly connected to a computer, or when the device is connected to a network. You must have performed a complete software installation to use the HP toolbox.

Note

You do not need Internet access to open and use the HP toolbox. However, if you click a link in the Other Links area, you must have Internet access to go to the site associated with the link. For more information, see Other links.

Supported operating systems

The HP toolbox is supported for the following operating systems:

- Windows 98, Windows 2000, Windows Millennium Edition (Me), and Windows XP

Note

The transmission control protocol/Internet protocol (TCP/IP) must be installed in the operating system for the HP toolbox to function.

Supported browsers

To use the HP toolbox, you must have one of the following browsers:

• Microsoft Internet Explorer 5.5 or later
• Netscape Navigator 6.2 or later
- Opera 7.0 or later

All pages can be printed from the browser.

To view the hp toolbox

Open the HP toolbox in one of the following ways:

• On the desktop, double-click the HP toolbox icon
• Double-click the Status Client icon that is located in the system tray, which is at the far right of the taskbar.
• On the Start menu, point to HP LaserJet, and then select hp Toolbox.

The HP toolbox opens in a Web browser.

Note

After you open the URL, you can bookmark it so that you can return to it quickly in the future.

The hp toolbox sections

The HP toolbox contains the following sections:

• Status tab
  Fax tab
• Scan to... tab
• Troubleshooting tab
  • Documentation tab

Other links

Each page in the HP toolbox contains links to the HP website for device registration and device support, and links for ordering supplies. You must have Internet access to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP toolbox, you must connect before you can view these websites.

Status tab

The Status tab has links to the following main pages:

• Device Status. View device status information. This page indicates device conditions such as a media jam or an empty input tray. After you correct a problem with the device, click Refresh to update the device status.
• Set up Status Alerts. Use alerts to configure the device to notify you automatically of device alerts. From this page you can turn alerts on or off, specify when the device sends an alert, and select the type of alert (either a pop-up message or a taskbar icon) that you want to receive. To activate status alert settings, click Apply.
• View Configuration. View settings available for the device. This page also displays any accessories that have been installed, such as DIMMs. The View Configuration page displays the same information that is shown on the configuration page.
• Print Info pages. Print the configuration page and other information pages that are available for the device.

Fax tab

The Fax tab has links to the following main pages:

Fax Tasks
Fax Phone Book
- Fax Send Log
• Fax Data Properties
Fax Reports
• Detailed Fax Settings

Note

For more information about fax functions and features, see the fax guide.

Scan to... tab

The Scan to... tab has links to the following main pages:

• Scan to E-mail or a Folder
• Scan Preferences

Note

The scan preferences apply to only Scan to E-mail or a Folder.

Troubleshooting tab

The Troubleshooting tab has links to various device troubleshooting information, such as how to clear a media jam; how to resolve print-quality problems; and how to resolve fax, copy, or scan problems.

Documentation tab

The Documentation tab contains links to the following information sources:

• User Guide. The user guide contains information about using the device, warranty, specifications, and support. The user guide is available in both HTML and PDF format.
• Late Breaking News. This document contains late-breaking information about the device. It is available in English only.

Using the device control panel

You can also configure settings at the device control panel. This section describes how to perform the following tasks:

• Printing a configuration page
• Printing a device control panel menu map
• Restoring the factory-set defaults
- Changing the device control panel display language
• Changing the default media size
• Using the device volume controls
• Changing print settings

Printing a configuration page

You can see which device settings are currently selected by printing a configuration page.

To print a configuration page

1. Press MENU/ENTER.
2. Use the < or the > button to select Reports, and then press MENU/ENTER.
3. Use the < or the > button to select Config report, and then press MENU/ENTER.

The device exits the menu settings and prints the report.

Printing a device control panel menu map

You can see all of your device control panel menu options by printing a device control panel menu map.

To print a device control panel menu map

1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Reports, and then press MENU/ENTER.
3. Use the < or the > button to select Menu structure, and then press MENU/ENTER.
   A menu map prints, showing all of the device control panel menu options.

Restoring the factory-set defaults

Restoring the factory-set defaults returns all of the settings to the factory defaults and clears the fax header name and phone number. (See the fax guide for information about how to add your information to the fax header.) This procedure clears fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the device.

To restore the factory-set defaults

1. Press MENU/ENTER.
2. Use the < or the > button to select Service, and then press MENU/ENTER.
3. Use the < or the > button to select Restore defaults, press MENU/ENTER, and then press MENU/ENTER again to confirm your selection.

The device automatically restarts.

Changing the device control panel display language

Use this procedure to have reports print in, and messages on the device control panel display appear in, a language other than the default for your country/region.

The Demo page prints in English only.

To change the device control panel display language

1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Language, and then press MENU/ENTER.
4. Use the < or the > button to select the language that you want.
5. Press MENU/ENTER to save your selection.

The device automatically restarts.

Changing the default media size

The media size should be set to the size of media that you normally load in the media input tray. The device uses this setting for copying, printing reports, printing faxes, and determining autoreduction for incoming faxes.

To change the default paper size

1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Def. paper size, and then press MENU/ENTER.
4. Use the < or the > button until the size of paper that you have loaded appears. You can select Letter, Legal, or A4.
5. Press MENU/ENTER to save your selection.

Using the device volume controls

You can control the volume of the following sounds:

• The alarm sound that the device emits when it requires attention, such as when the device door is open.
• The beeps that are emitted when you press the device control panel buttons.

• The phone line sounds for outgoing faxes.
• The ring volume for incoming faxes.

To change the alarm volume

The alarm sounds when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, depending on the type of error.

1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Volume settings, and then press MENU/ENTER.
4. Press MENU/ENTER to select Alarm volume.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press MENU/ENTER to save your selection.

Note

The factory-set default for the alarm volume is Soft.

To change the volume for the fax

This setting determines the volume of various fax sounds that occur when the device is sending or receiving fax jobs.

1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Volume settings, and then press MENU/ENTER.
4. Use the < or the > button to select PhoneLine Volume, and then press MENU/ENTER.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press MENU/ENTER to save your selection.

Note

The factory-set default is Soft.

To change the ring volume of the fax

The fax ring sounds when the device is initially sending or receiving a call. The ring duration length depends on the local telecom ring-pattern length.

1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Volume settings, and then press MENU/ENTER.
4. Press the < or the > button once to select Ring volume, and then press MENU/ENTER.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press MENU/ENTER to save your selection.

Note

The factory-set default is Soft.

To change the device control panel key-press volume

The key-press volume controls the sound that is made when a device control panel button is pressed.

1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Volume settings, and then press MENU/ENTER.
4. Use the < or the > button to select Key Press volume, and then press MENU/ENTER.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press MENU/ENTER to save your selection.

Note

The factory-set default for the device control panel key-press volume is Soft.

3

Printing

Use the following information to perform printing tasks with the device:

• Printing by using manual feed
• Stopping or canceling a print job
- Printer drivers
• Understanding print-quality settings
• Optimizing print quality for media types
• Device media specifications
• Guidelines for using media
- Selecting media for the automatic document feeder (ADF)
• Printing on envelopes
• Printing on transparencies and labels
• Printing on letterhead and preprinted forms
• Printing on custom-sized media or card stock
- Printing on both sides of the media (manual duplexing)
• Printing multiple pages on a single sheet of media
- Printing booklets
- Printing watermarks

Printing by using manual feed

Use manual feed when printing on mixed media (for example, printing on an envelope, then a letter, then an envelope, and so on). Load an envelope in the priority input tray and load letterhead in the media input tray.

To print by using manual feed

1. Open the device properties or printer setup (printer driver) in the software program.
2. On the Paper tab or the Paper/Quality tab, select Manual Feed (Tray 1) from the Source is: or Paper Source drop-down list. (For instructions about opening the printer driver from your computer, see Understanding print-quality settings.)
3. Send the print job.
4. After you have changed the setting, wait until Manual feed appears on the device control panel, and then press MENU/ENTER to print each job.

Stopping or canceling a print job

If your print job is currently printing, you can cancel it by pressing CANCEL on the device control panel.

CAUTION

Pressing CANCEL clears the job that the device is currently processing. If more than one process is running (for example, the device is printing a document while receiving a fax), pressing CANCEL clears the process that currently appears on the device control panel.

You can also cancel a print job from a software program or a print queue.

To stop the print job immediately, remove the remaining print media from the device. After printing stops, use one of the following options:

• Device control panel: To cancel the print job, press and release CANCEL on the device control panel.
• Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job.
• Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there. Go to the Printer screen in Windows 98, Windows Me, Windows 2000, and Windows XP. Click Start, Settings, and Printers. Double-click the device icon to open the window, select your print job, and then click Delete.

Printer drivers

When you installed the device software, you selected one of the following printer drivers:

PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the device features. Unless complete backward compatibility with previous printer control language (PCL) drivers or older printers is necessary, the PCL 6 driver is recommended.

PCL 5e driver: Use the PCL 5e driver if you need print results to look consistent with those from older HP LaserJet printers. Certain features (FastRes 1200 and 300 dpi) are not available in this driver. (Do not use the PCL 5e driver that is provided with this device with older printers.)

PS driver: Use the PostScript® (PS) driver for compatibility with PS needs. Certain features (manual duplexing, printing booklets, watermarks, and printing more than four pages per sheet) are not available with this driver.

Note

The device automatically switches between PS emulation and PCL printer languages depending on the driver that you have selected. The PS emulation emulates Adobe® PostScript Level 2. For information about gaining access to your printer driver see Changing print settings.

Changing print settings

After installation, you can gain access to print settings from the device printer driver or from another software program. These settings do not affect other users on a network.

You can also change some of the printer settings through the HP toolbox. For more information about the HP toolbox, see Using the hp toolbox.

To change default settings across all programs

Windows 98, Windows Me, and Windows XP Home: From the Start menu, point to Settings, and then click Printers. Right-click the device icon, and then click Properties. Make the necessary changes to the settings, and then click OK.

Windows NT 4.0, Windows 2000, and Windows XP Professional: From the Start menu, point to Settings, and then click Printers. For Windows 2000, right-click the device icon, and then click Printing Preferences. For Windows NT 4.0, right-click the device icon, and then click Document Defaults. Make the necessary changes to the settings, and then click OK.

Note

The actual steps can vary; these are the most common methods.

To change settings for a print job

On the File menu, click Print. In the Print dialog box, click Properties. Change the settings that you want to apply for the current print job, and then click OK.

Understanding print-quality settings

Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print-quality settings to optimize the print quality for a specific media type. See Optimizing print quality for media types for more information.

You can change the settings in the device properties to accommodate the types of jobs that you are printing. The following settings are available, depending on the printer driver that you are using:

• Best Quality (FastRes 1200): The resolution is rendered differently so that the job can print faster. This is the default setting.
  600 dpi
  300 dpi
• Custom: This setting produces the same resolution as the Faster Printing setting, but you can change the scale patterns.
• EconoMode (Save Toner): Text is printed with less toner. This setting is useful when you are printing drafts. You can use this setting independently of other print-quality settings.

Note

Changing the resolution can change the formatting of your text.

To temporarily change print-quality settings

To change the print-quality settings only for the current software program, open the properties through the Print Setup menu in the program that you are using to print. See Changing print settings for more information.

To change print-quality settings for all future jobs

For Windows 98, Windows 2000, and Windows Me:

1. In the Windows system tray, click Start, select Settings, and then click Printers.
2. Right-click the device icon.
3. Click Properties (in Windows 2000, you can also click Printing Preferences).
4. Change the settings, and click OK.

For Windows XP:

1. In the Windows system tray, click Start, select Settings, and then click Printers and Faxes.
2. Right-click the device icon.
3. Click Properties, or click Printing Preferences.
4. Change the settings, and click OK.

To use EconoMode (to save toner)

EconoMode is a feature that allows the device to use less toner per page. Selecting this option extends the life of the toner supply and reduces the cost per page. However, it also reduces print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.

Hewlett-Packard does not recommend full-time use of EconoMode. If EconoMode is used full-time when the average toner coverage is significantly less than five percent, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you will need to install a new print cartridge, even if toner remains in the cartridge.

Note

Not all device features are available from all printer drivers or operating systems. See the device properties (driver) online Help for information about available features for the driver.

1. To enable EconoMode, open the device properties (or printing preferences in Windows 2000 and Windows XP). See Changing print settings for more information.
2. On the Paper/Quality tab or the Finishing tab, select the EconoMode check box.

Note

See To change print-quality settings for all future jobs for instructions about using the EconoMode setting for all future print jobs.

Optimizing print quality for media types

Media type settings control the temperature of the device fuser. You can change the settings for the print media that you are using to optimize the print quality. The following are the media types that you can optimize for:

• plain paper
• preprinted paper
• prepunched paper
• letterhead
• transparency
• labels
• bond paper
  • recycled paper
  • color paper
  • light paper (less than 75 g/m ^2 or 20 lb)
  • heavy paper (90 to 105 g/m ^2 or 24 to 28 lb)
  • card stock (105 to 176 g/m ^2 or 28 to 47 lb)
• envelope
• rough paper

To gain access to the optimizing feature

You can gain access to the optimizing feature on the Paper tab or the Paper/Quality tab in the device properties (printer driver). For more information, see Changing print settings.

Note

Printing speeds might vary depending on the type and size of media used.

You might need to change the setting again to optimize for the type of media on which you normally print.

Device media specifications

HP LaserJet devices produce excellent print quality. The device prints on a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-sized media. Properties such as weight, grain, and moisture content are important factors affecting device performance and output quality.

The device can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:

• poor print quality
• increased media jams
• premature wear on the device, requiring repair

For best results, use only HP-brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.

It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.

Before you purchase a large quantity of media, make sure that it meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide. (See Ordering HP parts and accessories for more information about ordering the guidelines.) Always test media before you purchase a large quantity.

CAUTION

Using media that does not meet Hewlett-Packard specifications might cause problems for the device, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

Note

For information about supported media sizes, weights, and other specifications, see Print-media specifications.

Guidelines for using media

Use the guidelines in this section when selecting and using print media.

Paper

For best results, use conventional paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.

If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package.

Some paper causes print quality problems, jamming, or damage to the device.

Note

Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography.

Do not use raised letterhead.

The device uses heat and pressure to fuse toner to the media. Make sure that any colored media or preprinted forms use inks that are compatible with the device temperature (200°C or 392°F for 0.1 second).

Common media problems table

Symptom Problem with media	Solution
Poor print quality or toner adhesion, or problems with feeding.	Too moist, too rough, too smooth, or embossed.Faulty media lot.	Try another kind of media between 100 and 250 Sheffield and 4 to 6 percent moisture content.
Dropouts, jamming, or curl. Media	has been stored improperly.	Store media flat in its moisture-proof wrapping.
Increased gray background shading.	The media weight is too heavy. Use lighter media.
Excessive curl, or problems with feeding.	Too moist, wrong grain direction, or short-grain construction.	Use long-grain media.
Jamming, or damage to device.	Cutouts or perforations.	Do not use media with cutouts or perforations.
Problems with feeding. Ragged edges.	Use good-quality media.

Labels

Note

For best results, use only HP-brand labels. To order HP supplies, visit http://www.hp.com.

When selecting labels, consider the quality of the following factors:

• Adhesives: The adhesive material should be stable at 200^ (392°F), the device maximum temperature.
• Arrangement: Use only labels that have no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams.
• Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any direction.
• Condition: Do not use labels that have wrinkles, bubbles, or other indications of separation. Never use a sheet of labels that has already been run through the device.

Transparencies

Transparencies must be able to withstand 200^ C ( 392^ F), the device maximum temperature.

Envelopes

When selecting envelopes, consider the quality of the following factors.

Envelope construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends on the quality of the envelopes, which includes the following factors:

• Weight: The weight of the envelope paper should not exceed 105 ~g / m^2 (28 lb), or jamming might result.
• Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch) curl and should not contain air. Envelopes that trap air might cause problems.
• Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.
• Sizes: Supported envelope sizes range from 90 by 160 mm (3.5 by 6.3 inches) to 178 by 254 mm (7 by 10 inches).

Envelopes with double-side seams

An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style is more likely to wrinkle during printing. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration:

Diagram illustrating geometric construction with 3D and 2D shapes, showing projection and dislocation rules

Envelopes with adhesive strips or flaps

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives that are compatible with the heat and pressure in the device (200°C or 392°F). The extra flaps and strips might cause wrinkling, creasing, or jams.

Envelope storage

Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.

Card stock and heavy media

You can print on many types of card stock from the input trays, including index cards and postcards. Some card stock performs better than others because the construction is better suited for feeding through a laser device.

For optimum device performance, do not use media heavier than 157g / m^2 (42 lb). Media that is too heavy might cause misfeeds, stacking problems, media jams, poor toner fusing, poor print quality, or excessive mechanical wear.

Note

You might be able to print on heavier media if you do not fill the input trays to capacity and if you use media with a smoothness rating of 100 to 180 Sheffield.

Card stock construction

• Smoothness: 135 to 157g / m^2 (36 to 42 lb) card stock should have a smoothness rating of 100 to 180 Sheffield. 60 to 135g / m^2 (16 to 36 lb) card stock should have a smoothness rating of 100 to 250 Sheffield.
  • Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.

• Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
- Sizes: Use card stock that is within the following size ranges only:
• Minimum: 76 by 127 mm ( (3 by 5 inches))
• Maximum: 216 by 356 mm ((8.5 by 14 inches))

Note

The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)). Subsequent sheets of legal-size media slide off of the ADF output bin.

Card stock guidelines

Set margins at least 2 mm ( (0.08) inch) away from the edges.

Selecting media for the automatic document feeder (ADF)

Use the following guidelines when selecting media for the ADF.

Automatic document feeder (ADF) specifications

• Input capacity: The ADF holds up to 30 sheets of flat, 60 to 90g / m^2 (16 to 24 lb), copier-grade paper.
  • Media size: Use copier-grade paper that is within the following size ranges only:

• Minimum: 74 by 105 mm (2.9 by 4.1 inches)

• Maximum: 215.9 by 356 mm (8.5 by 14 inches)

Note

The ADF is recommended only for paper faxing, copying, and scanning.

The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)).

Subsequent sheets of legal-size media slide off of the ADF output bin.

Printing on envelopes

Use one of the following methods to print on envelopes.

• To print on one envelope
• To print on multiple envelopes

To print on one envelope

Use only envelopes that are recommended for laser printers. See Device media specifications for more information.

Note

Use the priority input slot for printing on one envelope. Use the media input tray for printing on multiple envelopes.

1. Before loading the envelope, slide the media guides outward so that they are slightly wider than the envelope.

Line drawing of a drawer with two arrows indicating direction (no text or symbols)

1. If the envelope has a flap that folds along the long edge, place the flap-fold edge to the left, with the side to be printed on facing up. If the envelope has a flap that folds along the short edge, feed that edge into the device first, with the side to be printed on facing up.

Diagram of a device drawer with a pink arrow pointing to a component (no text or symbols)

1. Adjust the media guides to the width of the envelope.

Diagram of a device with two pink arrows indicating directional flow or movement, no text or symbols present

1. On the Paper tab or the Paper/Quality tab in the printer driver, select Envelope from the Type is: drop-down list.

Note

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver.

1. Print on the envelope.

To print on multiple envelopes

Use only envelopes that are recommended for laser printers. See Device media specifications for more information.

Use the priority input slot for printing on one envelope. Use the media input tray for printing on multiple envelopes.

1. Open the media input tray and remove any media.

Illustration of a printer with a pink paper being inserted, showing the open lid and stack of paper (no text or symbols)

1. Before loading the envelopes, slide the media guides outward so that they are slightly wider than the envelopes.

Diagram of a mechanical device with internal components and directional arrows indicating movement (no text or symbols)

1. If the envelopes have a flap that folds along the long edge, place the flap-fold edge to the left, with the side to be printed on facing up. If the envelopes have a flap that folds along the short edge, feed that edge into the device first, with the side to be printed on facing up. Stack up to 15 envelopes.

Diagram of a printer or printer with a stack of papers inside, showing a pink arrow pointing to the paper (no text or symbols present)

1. Adjust the media guides to the length and width of the envelopes.

Diagram of a printer or printer with an open lid and internal components, showing pink arrows indicating flow direction (no text or symbols present)

Note

1. On the Paper tab or the Paper/Quality tab in the printer driver, select Envelope from the Type is: drop-down list.

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver.

1. Print on the envelopes.

Printing on transparencies and labels

Use only transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP laser-quality labels. See Device media specifications for more information.

CAUTION

Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels. Do not send the labels through the device more than once. The adhesive can damage the device.

CAUTION

To print on transparencies or labels

Be sure to set the correct media type in the device settings (printer driver) as instructed in the following procedure. The device adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the device.

1. Load a single page in the priority input slot or load multiple pages in the media input tray. Make sure that the top of the media is forward and the side to be printed on (the rough side of transparencies) is facing up.

Two-step diagram showing a device with an open lid and a closed lid, both with pink arrows indicating direction of movement (no text or symbols present)

1. Adjust the media guides.

Two technical diagrams showing a mechanical assembly with arrows indicating direction (no text or symbols present)

Note

1. On the Paper tab or the Paper/Quality tab in the printer driver, select the correct media type from the Type is: drop-down list.

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver.

1. Print the document. Remove the media from the output bin as it exits to prevent it from sticking together, and place the printed pages on a flat surface.

Diagram showing printer printing process with pink arrow indicating process flow

Printing on letterhead and preprinted forms

Only use letterhead or preprinted forms that are recommended for use in laser printers, such as HP laser-quality letterhead and preprinted forms. See Device media specifications for more information.

Use these instructions to print documents on letterhead or preprinted forms.

To print on letterhead and preprinted forms

1. Load the print media with the top forward and the side to be printed on facing up.
2. Adjust the media guides to fit the width of the print media.
3. Print the document.

Note

To print a single-page cover letter on letterhead, followed by a multiple-page document, load the standard paper in the media input tray first, and then load the letterhead into the priority input slot. The device automatically prints from the priority input slot first.

Two diagrams showing a device with an open lid and a closed lid, each with a pink arrow indicating direction (no text or symbols present)

Printing on custom-sized media or card stock

The device can print on custom-sized media and card stock that is between 76 by 127 mm (3 by 5 inches) and 216 by 356 mm (8.5 by 14 inches) in size. Depending on the media, you can print up to 10 sheets from the priority input slot. Use the media input tray for more than 10 sheets.

Note

Make sure that the sheets are not stuck together before you load them.

To print on custom-sized media or card stock

1. Load the media with the narrow side forward and the side to be printed on facing up. Adjust the side and rear media guides to fit the media.

ABC ABC

1. On the Paper tab or the Paper/Quality tab in the printer driver, click Custom. Specify the dimensions of the custom-sized media.

Note

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver.

1. If printing on card stock, on the Paper tab or the Paper/Quality tab, select Cardstock from the Type is: drop-down list.
2. Print the document.

Printing on both sides of the media (manual duplexing)

To print on both sides of the media (manual duplexing), you must send the media through the device twice.

Manual duplexing can cause the device to become dirty, which reduces print quality. If the device becomes dirty, see Cleaning and maintenance for instructions.

To manually duplex

Note

The printer driver also contains instructions and graphics for manually duplexing.

1. In the software program, open the device properties (printer driver). For instructions, see To change settings for a print job.
2. On the Finishing tab, select Print on Both Sides.

Note

If the Print on Both Sides option is dimmed or unavailable, open the device properties (printer driver). For instructions, see To change default settings across all programs. On the Device Settings tab or the Configure tab, select Allow Manual Duplexing, and then click OK. Repeat steps 1 and 2.

1. Print the document.
2. After side one has been printed, remove the remaining media from the input tray, and set it aside until after you finish your manual duplexing job.

Illustration of a printer with paper sheets being inserted, showing no text or symbols on the diagram itself.

1. Gather the printed pages, keep the printed side facing down, and straighten the stack.

Illustration showing a printer printing a document with a pink arrow indicating the process.

1. Place the stack of media in the input tray again. Side one should be facing down with the top edge feeding into the device first.

Diagram illustrating a printer's printing process with pink paper being transferred to a stack of documents, showing directional arrows.

1. Click OK (on the computer screen), and then wait for side two to print.

Printing multiple pages on a single sheet of media

You can select the number of pages that you want to print on a single sheet of media. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed. You can specify up to 16 pages per sheet of media.

Five geometric diagrams showing rectangles and grids of squares, no text or symbols present

To print multiple pages on a single sheet

1. In the software program, open the device properties (printer driver). See Changing print settings for instructions.
2. On the Finishing tab under Pages Per Sheet, select the number of pages per sheet that you want to print.
3. Select the check box for page borders if you want the printed pages to have borders. Use the drop-down list to select the order in which pages are printed on the sheet.

Printing booklets

You can print booklets on letter, legal, or A4 print media.

To print booklets

1. Load the print media in the media input tray.

Illustration of a printer with a paper stack being inserted, showing paper being placed into the cover (no text or symbols present)

1. In the software program, open the device properties (printer driver). For instructions, see To change settings for a print job.

2. On the Finishing tab, select Print on Both Sides.

If the Print on Both Sides option is dimmed or unavailable, open the device properties (printer driver). For instructions, see To change default settings across all programs. On the Device Settings tab or the Configure tab, select the option to allow manual duplexing, and then click OK. Repeat steps 2 and 3.

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver.

1. Set the number of pages per sheet to two. Select the appropriate binding option, and click OK.

2. Print the booklet.

3. After side one has been printed, remove the remaining paper from the media input tray, and set it aside until your booklet job is complete.

Illustration of a printer printing or printing process with a pink arrow pointing to the paper sheet (no text or symbols present)

1. Gather the printed pages, turn the printed side down, and straighten the stack of paper.

Illustration showing a printer printing a document with a pink arrow indicating the process.

Note

1. Place the pages from side one in the input tray again. Side one should be facing down with the bottom edge feeding into the device first.

Diagram illustrating a printer's printing process with pink paper being transferred to a stack of documents, showing directional arrows.

1. Click OK (on the computer screen), and wait for side two to print.

2. Fold and staple the pages.

Illustration of a door frame with labeled parts 8 and 9, alongside a stapler (no text or symbols present)

Printing watermarks

You can use the watermark option to print text “underneath” (in the background) of an existing document. For example, you might want to have large gray letters that spell Draft or Confidential printed diagonally across the first page or all of the pages of a document.

To use the watermark feature

1. In the software program, open the device properties (printer driver). See Changing print settings for instructions.
2. On the Effects tab, use the drop-down list to select the watermark that you want to print on your document. To print the watermark on only the first page of the document, select the First Page Only check box.

4

Copying

Use these instructions to perform copying tasks with your device:

• Loading originals to copy
• Starting a copy job
• Canceling a copy job
  • Adjusting the copy quality
• Adjusting the lighter/darker (contrast) setting
  • Reducing or enlarging copies
  • Changing the default copy-collation setting
  • Changing the default number of copies
  • Copying two-sided originals

Note

Many of the functions that are described in this chapter also can be performed by using the HP toolbox. For instructions about using the HP toolbox, see Using the hp toolbox.

Loading originals to copy

Use these instructions to load originals into your device for copying. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for copying.

To load originals into the automatic document feeder (ADF) input tray

Note

ADF capacity is up to 30 sheets of 75 g/m^2 (20 lb) media (depending on the thickness of the media), or until the ADF input tray is full.

The minimum size for media in the ADF is 74 by 105 mm (2.9 by 4.1 inches). The maximum size for media in the ADF is 215 by 356 mm (8.5 by 14 inches). The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)). Subsequent sheets of legal-size media slide off of the ADF output bin.

1. Adjust the ADF media lever, if necessary.

Note

Move the ADF media lever to the right (single-sheet setting) if you are printing on a single sheet of thick media.

Line drawing of a printer with an inset close-up showing a paper airplane (no text or symbols)

1. Load the stack of originals to be copied into the automatic document feeder (ADF) with media stack face-down and the first page to be copied at the bottom of the stack.

Illustration of a printer with a pink downward arrow indicating compression or download (no text or symbols present)

1. Slide the media stack into the ADF until the media does not move any farther. You might have to tap the stack into the ADF.

2. Adjust the media guides until they are snug against the media.

Illustration of a printer with paper being inserted, showing paper flow arrows (no text or symbols)

1. The document is now ready to be copied.

CAUTION

To prevent damaging the device, do not use an original that contains correction tape, correction fluid, or staples.

If you moved the ADF media lever to the right in step 1, move it back to the left when you have finished printing. Printing on regular media with the ADF media lever moved to the right can cause jams.

Starting a copy job

To make copies with your device, use the following instructions.

1. Load your original document face-down into the automatic document feeder (ADF) input tray.
2. Press START/COPY on the device control panel to start copying.
3. Repeat the process for each copy.

For more detailed instructions about loading originals into the ADF input tray, see Loading originals to copy.

Canceling a copy job

To cancel a copy job, press CANCEL on the device control panel. If more than one process is running, pressing CANCEL clears the process that currently appears on the device control panel display.

Note

If you cancel a copy job, clear the original document from the automatic document feeder (ADF).

Adjusting the copy quality

The factory-set default for copy quality is Text. This setting is the best for items that contain mostly text.

When making a copy of a photo or graphic, you can select the Photo setting to increase the quality of your copy, or select the Best Photo setting for the highest photo quality.

If you want to conserve toner, and the copy quality is not as important, select Draft.

To adjust the copy quality for the current job

1. On the device control panel, press QUALITY to see the current quality setting for the copy.
2. Use the < or the > button to scroll through the quality setting options.
3. Select a resolution setting, and then press START/COPY to save the selection and immediately start the copy job, or press MENU/ENTER to save the selection without starting the job.

Note

The change in the copy quality setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.

To adjust the default copy quality

1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Copy setup, and then press MENU/ENTER.
3. Press MENU/ENTER to select Default Quality.
4. Use the < or the > button to scroll through the choices.
5. Press MENU/ENTER to save the selection.

Adjusting the lighter/darker (contrast) setting

The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only.

To adjust the lighter/darker setting for the current job

1. On the device control panel, press LIGHTER/DARKER to see the current contrast setting.
2. Use the < or the > button to adjust the setting. Move the slider to the left to make the copy lighter than the original, or move the slider to the right to make the copy darker than the original.
3. Press START/COPY to save the selection and immediately start the copy job, or press MENU/ENTER to save the selection without starting the job.

Note

The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.

To adjust the default lighter/darker setting

1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Copy setup, and then press MENU/ENTER.
3. Use the < or the > button to select Def. Light/Dark, and then press MENU/ENTER.
4. Use the < or the > button to adjust the setting. Move the slider to the left to make all of the copies lighter than the original, or move the slider to the right to make all of the copies darker than the original.
5. Press MENU/ENTER to save the selection.

Reducing or enlarging copies

The device can reduce copies to as little as 25 percent of the original or enlarge copies to as much as 400 percent of the original. It can also make the following reductions or enlargements automatically:

Note

You must change the default paper size in the media input tray to match the output size, or part of your copy might be cut off. For instructions, see Changing the default media size.

• Original=100%
- Lgl > Ltr=78%
- Lgl > A4=83%
A4 > Ltr=94%
- Ltr > A4=97%
Full Page=91%
• 2 pages/sheet
• 4 pages/sheet
- Custom: 25-400%

Note

After selecting the 2 pages/sheet or 4 pages/sheet option, you must select the page orientation (portrait or landscape).

To reduce or enlarge copies for the current job

To reduce or enlarge copies for the current job only, use the following instructions.

1. On the device control panel, press REDUCE/ENLARGE.
2. Select the size to which you would like to reduce or enlarge the copies in this job. You can select:
   Original=100%
3. Lgl > Ltr=78%
4. Lgl > A4=83%
   A4 > Ltr=94%
5. Ltr > A4=97%
   Full Page=91%
   • 2 pages/sheet
   • 4 pages/sheet
6. Custom: 25-400%

If you select Custom: 25-400%, type a percentage by using the alphanumeric buttons.

If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape).

1. Press START/COPY to save the selection and immediately start the copy job, or press MENU/ENTER to save the selection without starting the job.

The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.

To change the default copy size

The default copy size is the size to which copies are normally reduced or enlarged. If you keep the factory-default size setting of Original=100%, all copies will be the same size as the original document.

1. Press MENU/ENTER.
2. Use the < or the > button to select Copy setup, and then press MENU/ENTER.

3. Use the < or the > button to select Def. Redu/Enlrg, and then press MENU/ENTER.

4. Use the < or the > button to select the option for how you normally want to reduce or enlarge copies. You can select:

Original=100%
- Lgl > Ltr=78%
Lgl > A4=83%
A4 > Ltr=94%
- Ltr > A4=97%
Full Page=91%
2 pages/sheet
4 pages/sheet
- Custom: 25-400%

If you select Custom: 25-400%, type in the percentage of the original size that you normally want for copies.

If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape).

1. Press MENU/ENTER to save your selection.

Changing the default copy-collation setting

You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.

To use the automatic collation, the original document must fit into the memory. If it does not, the device makes only one copy and a message appears notifying you of the change. If that happens, use one of the following methods to finish the job:

• Split the job into smaller jobs that contain fewer pages.
  • Make only one copy of the document at a time.
  • Turn off the automatic collation.

- If using the Best Photo quality setting, try using the Photo setting instead.

The collation setting you select is in effect for all copies until you change the setting.

The collation setting can also be changed from the device software. For instructions about changing settings from the device software, see Changing print settings.

To change the default copy-collation setting

1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Copy setup, and then press MENU/ENTER.
3. Press MENU/ENTER to select Def. Collation.
4. Use the < or the > button to select On or Off.
5. Press MENU/ENTER to save your selection.

Note

The factory-set default for automatic copy collation is On.

Changing the default number of copies

You can choose to have the default number of copies be any number from 1 to 99.

To change the default number of copies

1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Copy setup, and then press MENU/ENTER.
3. Use the < or the > button to select Def. # of copies, and then press MENU/ENTER.
4. Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you want as the default.
5. Press MENU/ENTER to save your selection.

Note

The factory-set default for the number of copies is 1.

Copying two-sided originals

To copy a multiple-page stack of two-sided originals

1. Load the stack of originals to be copied into the automatic document feeder (ADF) input tray with the first page facing down, and with the top of the page leading into the ADF.

Illustration of a printer with a pink paper being inserted, showing no text or symbols on the printer itself.

1. Press START/COPY. The odd-numbered pages are copied and printed.

2. Remove the stack from the ADF output tray and reload the stack with the last page facing down, and with the top of the page leading into the ADF.

Illustration of a printer with a pink downward arrow indicating compression or disassembly (no text or symbols present)

1. Press START/COPY. The even-numbered pages are copied and printed.

2. Collate the odd- and even-numbered printed copies.

5

Scanning

Use the following instructions to perform scanning tasks:

• Loading originals to scan
  • Understanding scanning methods
• Canceling a scan job
  • Scanning from the device control panel
  • Scanning by using hp LaserJet Scan software
  • Scanning by using TWAIN-compliant and WIA-compliant software
  • Scanning by using OCR
• Scanner resolution and color

Loading originals to scan

Use these instructions to load originals into the device for scanning. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for scanning.

Loading originals into the automatic document feeder (ADF) input tray

Note

Automatic document feeder (ADF) capacity is up to 30 sheets of 75g / m^2 (20 lb) media (depending on the thickness of the media), or until the ADF input tray is full.

The minimum size for media in the ADF input tray is 74 by 105 mm (2.9 by 4.1 inches). The maximum size for media in the ADF input tray is 215 by 356 mm (8.5 by 14 inches).

1. Adjust the ADF media lever, if necessary.

Note

Move the ADF media lever to the right (single-sheet setting) if you are printing on a single sheet of thick media.

Diagram of a printer with an inset showing a zoomed-in section of the cover (no text or symbols present)

1. Put the top end of the original media stack into the ADF input tray, with the media stack face down and the first page to be scanned at the bottom of the stack.

Illustration of a printer with a pink downward arrow indicating compression or download (no text or symbols present)

1. Slide the media stack into the ADF until the media does not move any farther. You might have to tap the stack into the ADF.

2. Adjust the media guides until they are snug.

Illustration of a printer with arrows indicating process flow (no text or symbols present)

1. The document is now ready to be scanned.

CAUTION

To prevent damaging the device, do not use an original that has correction fluid, correction tape, or staples.

If you moved the ADF media lever to the right in step 1, move it back to the left when you have finished printing. Printing on regular media with the ADF media lever moved to the right can cause jams.

Understanding scanning methods

You can scan an item in the following ways.

• Scan from the device: Start scanning directly from the device by using the device control panel scan buttons. The SCAN TO button can be programmed to scan to e-mail or to scan to a folder. For more information, see Scanning from the device control panel.
• Scan from hp LaserJet Scan software: Press START SCAN on the device control panel to start the HP LaserJet Scan program. Pressing START SCAN to start the HP LaserJet Scan software is not supported when the device is connected to a network. (Direct-connect only.) You can also start HP LaserJet Scan software directly from the computer. For more information, see Scanning by using hp LaserJet Scan software.

Note

HP LaserJet Scan software is not supported for networked connections.

- Scan from TWAIN-compliant or WIA-compliant software: The device is TWAIN-compliant and WIA-compliant and works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices. The device scanning software is also TWAIN-compliant and WIA-compliant. For more information, see Scanning by using TWAIN-compliant and WIA-compliant software.

Note

To learn about and use optical character recognition (OCR) software, install the Readiris program from the software CD-ROM.

Canceling a scan job

To cancel a scan job, use one of the following procedures.

• Press CANCEL on the device control panel.
• Click the Cancel button in the onscreen dialog box.

If you cancel a scan job, remove the original document from the automatic document feeder (ADF) input tray.

Scanning from the device control panel

Use the following instructions to scan directly from the device control panel.

Note

The computer that is connected to the device must be turned on.

Programming the Scan to button

To program the device SCAN TO button, you must gain access to the device settings. Go to the Scan section of the HP toolbox and click the Scan to... tab. For more information, see the HP toolbox Help.

Scanning to e-mail

To scan to e-mail by using the SCAN TO button on the device control panel, use the following procedure:

Note

To use this feature, an e-mail recipient must be programmed in the Scan to... tab. See Programming the Scan to button.

1. Load the originals that are to be scanned face-down in the automatic document feeder (ADF) input tray, with the top of the document leading into the device. Adjust the media guides to hold the originals in place.
2. Press SCAN TO on the device control panel.
3. Use the < or the > button to select an e-mail recipient.
4. Press START SCAN or MENU/ENTER. The scanned item is attached to an e-mail message, which is then sent automatically to the e-mail recipient that you selected in step 3.

Scanning to a folder

To scan to a folder by using the SCAN TO button on the device control panel, use the following instructions.

Note

To use this feature, a folder must be set up in the Scan to... tab prior to use. See Programming the Scan to button.

1. Load the originals that are to be scanned face-down in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.
2. Press SCAN TO on the device control panel.
3. Use the < or the > button to select a folder.
4. Press START SCAN or MENU/ENTER. The document is scanned to a file, which is then saved in the folder that you selected in step 3.

Scanning by using hp LaserJet Scan software

Use the HP LaserJet Scan software program to scan an item to any of the following:

e-mail
- a folder
• another software program that you specify
• the Readiris OCR program, if it is installed on the computer

For more detailed instructions about loading original documents into the automatic document feeder (ADF), see Loading originals to scan.

Scanning to e-mail

1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single sheet or a stack of media. (For more information, see Loading originals to scan.
2. Load the originals that are to be scanned face-down in the ADF, with the top of the document leading into the device. Adjust the media guides to hold the originals in place.
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then select Scan.

OR

Press START SCAN on the device. HP LaserJet Scan software opens on the computer. Pressing START SCAN to start the HP LaserJet Scan software is not supported when the device is connected to a network. (Direct-connect only.)

1. In the HP LaserJet Scan dialog box, select Send it through e-mail.

2. Click Settings.

3. Set the scanning options that you want, and then click OK to return to the HP LaserJet Scan dialog box.

Note

You can save the settings using the Quick Sets option on the General tab. If you then select the check box after saving a Quick Set, the saved settings will be the default settings the next time you scan to e-mail.

1. Click Scan. The original is scanned, attached to a new e-mail message, and sent automatically.

Note

If no e-mail recipient is entered on the E-mail tab, the original is scanned and attached to a new e-mail message, but is not sent. You can then enter an e-mail recipient, add text or other attachments, and then send the message.

The options that you set in step 6 are for the current job only, unless you save them as a Quick Set.

To scan to a file

1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single sheet or a stack of media. (For more information, see Loading originals to scan.

2. Load the originals that are to be scanned face-down in the ADF, with the top of the document leading into the device. Adjust the media guides to hold the originals in place.

3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then select Scan.

OR

Press START SCAN on the device. HP LaserJet Scan software opens on the computer. Pressing START SCAN to start the HP LaserJet Scan software is not supported when the device is connected to a network. (Direct-connect only.)

1. In the HP LaserJet Scan dialog box, select Send it to a file.
2. Click Settings.
3. Set the scanning options that you want, and then click OK to return to the HP LaserJet Scan dialog box.

Note

You can save the settings using the Quick Sets option on the General tab. If you then select the check box after saving a Quick Set, the saved settings will be the default settings the next time you scan to a file.
7. Click Scan. If prompted, enter a file name.

Note

The options that you set in step 6 are for the current job only, unless you save them as a Quick Set.

Scanning to another software program

Scanning to another software program allows you to scan to a program that is not TWAIN-compliant or WIA-compliant.

1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single sheet or a stack of media. (For more information, see Loading originals to scan.
2. Load the originals that are to be scanned face-down in the ADF, with the top of the document leading into the device. Adjust the media guides to hold the originals in place.
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then select Scan.

OR

Press START SCAN on the device. HP LaserJet Scan software opens on the computer. Pressing START SCAN to start the HP LaserJet Scan software is not supported when the device is connected to a network. (Direct-connect only.)

1. In the HP LaserJet Scan dialog box, select Send it to another software application.
2. Click Settings.
3. Set the options that you want. On the Other Applications tab, click Browse to locate the program's executable file, which has the file extension ".exe." You can also type the location of the executable file.

Note

You can save the settings using the Quick Sets option on the General tab. If you then select the check box after saving a Quick Set, the saved settings will be the default settings the next time you scan to another software program.

1. Select the file type supported by this program.
2. Click OK to return to the HP LaserJet Scan dialog box.
3. Click Scan.

Note

The options that you set in step 6 are for the current job only, unless you save them as a Quick Set.

Scanning to the Readiris OCR software

1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single sheet or a stack of media. (For more information, see Loading originals to scan.
2. Load the originals that are to be scanned face-down in the automatic document feeder (ADF) input tray, with the top of the document leading into the device. Adjust the media guides to hold the originals in place.
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then select Scan.

OR

Press START SCAN on the device. HP LaserJet Scan software opens on the computer. Pressing START SCAN to start the HP LaserJet Scan software is not supported when the device is connected to a network. (Direct-connect only.)

1. In the HP LaserJet Scan dialog box, select Send it to the Readiris OCR software.

2. Click Scan.

Note

Readiris must be installed on the computer before the device can scan to the Readiris OCR program. The software CD-ROM that came with the device includes the Readiris OCR program.

Scanning by using TWAIN-compliant and WIA-compliant software

The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices.

Note

If the software program you are using is not TWAIN-compliant or WIA-compliant, see Scanning to another software program.

Using TWAIN-compliant and WIA-compliant software

While you are in a TWAIN-enabled or WIA-enabled program, you can gain access to the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant software program.

Scanning from a TWAIN-enabled program

Generally, a software program is TWAIN-enabled if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant or you do not know what the command is called, see the software program Help or documentation.

When scanning from a TWAIN-enabled program, the HP LaserJet Scan software might start automatically. If the HP LaserJet Scan software starts, you can make changes while you are previewing the image. If the program does not start automatically, the image goes to the TWAIN-enabled program immediately.

To scan from a TWAIN-enabled program

Start the scan from within the TWAIN-enabled program. See the software program Help or documentation for information about the commands and steps to use.

Scanning from a WIA-enabled program (Windows XP only)

WIA is another way to scan an image directly into a software program, such as Microsoft® Word. WIA uses Microsoft software to scan, instead of HP LaserJet Scan software.

Generally, a software program is WIA-enabled if it has a command such as Picture/From Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-enabled, see the software program Help or documentation.

To scan from a WIA-enabled program

Start the scan from within the WIA-enabled program. See the software program Help or documentation for information about the commands and steps to use.

OR

In the Cameras and Scanner folder, double-click the device icon. This opens the standard WIA-enabled software program, which enables you to scan to a file.

Scanning by using OCR

You can use OCR software to import scanned text into your preferred word-processing program for editing.

Readiris

The software CD-ROM includes the Readiris OCR program. If you want to use the Readiris program, install it from the software CD-ROM, and then follow the instructions in the online Help.

Scanner resolution and color

If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images:

• Image clarity
  • Texture of gradations (smooth or rough)
• Scan time
• File size

Resolution is measured in dots per inch (dpi). Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware resolution to up to 600 dpi. The software can perform an enhanced resolution up to 9,600 dpi. You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray) to 24 bit (true color).

The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.

Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process. Before setting the resolution and color, determine how you are going to use the scanned image.

Resolution and color guidelines

The following table describes the recommended resolution and color settings for different types of scan jobs.

Intended use Recommended resolution	solution Recommended color settings
Fax 150 dpi • Black and White
E-mail	150 dpi	Black and White, if the image does not require smooth gradationGrayscale, if the image requires smooth gradationColor, if the image is in color
Edit text	300 dpi	Black and White
Print (graphics or text) 600 dpi for complex graphics, or if you want to significantly enlarge the document300 dpi for normal graphics and text150 dpi for photos	complex graphics, or if you want to significantly enlarge the document300 dpi for normal graphics and text150 dpi for photos	Black and White for text and line artGrayscale for shaded or colored graphics and photosColor, if the image is in color
Display on screen	75 dpi	Black and White for textGrayscale for graphics and photosColor, if the image is in color

Color

You can set the color values to the following settings when scanning.

Setting Recommended use
Color Use this setting for high-quality color photos or documents in which the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when file size is an issue or when you want a document or photograph to be scanned quickly.

6

Faxing

For instructions about using the device fax functionality, see the fax guide that came with the device.

7

Cleaning and maintenance

Use the topics below to learn about basic cleaning and maintenance tasks:

• Cleaning the outside of the device
• Cleaning the media path

Cleaning the outside of the device

To clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the exterior of the device.

To clean the glass

Over time, specks of debris might collect on the scanner glass and affect performance. Use the following procedure to clean the scanner glass.

1. Turn off the device, and unplug the power cord from the electrical socket.

2. Tilt the device control panel forward.

3. Clean the glass strip with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

Diagram of a printer with an inset close-up showing internal components (no text or symbols)

CAUTION

Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the glass. They might seep under it and damage the device.

1. Dry the glass with a chamois or cellulose sponge to prevent spotting.

Note

In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.

Cleaning the media path

If you are experiencing toner specks or dots on the printouts, clean the media path.

To clean the media path

1. Press MENU/ENTER.
2. Use the < or the > button to find the Service menu.
3. Press MENU/ENTER.
4. Use the < or the > button to find Cleaning Mode.
5. Press MENU/ENTER.

8

Troubleshooting

Use this section to find tips for solving problems with the device:

• Device does not turn on
- The device control panel display has black lines or dots, or fades
• Pages print but are totally blank
• Pages did not print
• Pages printed, but a problem exists
- Onscreen error messages appear
• Paper-handling problems exist
• Printed page is different from what appears onscreen
• Media jams occur in the printer
• Print quality is unacceptable
• Device control panel error messages appear
- No copy came out
• Copies are blank, or images are missing or faded
• Copy quality is unacceptable
• Media jams occur in the automatic document feeder (ADF)
• Copy defects are apparent
• Scanned image is of poor quality
• Part of the image did not scan
• The scan takes too long
- Error messages appear
• Scan quality is unacceptable

Note

Many of the functions that are described in this chapter also can be performed by using the HP toolbox. For instructions about using the HP toolbox, see Changing the settings by using the hp toolbox or the device control panel.

Device does not turn on

Try the tips in this section if the device does not turn on.

Is power reaching the device?

• If you are using a power strip, make sure that the power strip is turned on. Or, try plugging the device directly into the power outlet.
  • Test the power outlet to make sure that it is working.
  • If you have plugged the device into a switched outlet, make sure that the switch is on.
  • Make sure that the power switch on the back of the device is turned on.

WARNING!

If the problem persists after you try the preceding remedies, the device might be experiencing a mechanical failure. Unplug the device from the power outlet and contact HP. See the support flyer that came with the device for information about contacting HP.

The device control panel display has black lines or dots, or fades

Try the tips in this section if the device control panel display has black lines or dots, or fades.

Black lines or dots

CAUTION

Static electricity can cause unexpected black lines or dots to appear on the device control panel display. Do not touch the device control panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-humidity environment).

Unexpected lines or dots might appear on the device control panel display if the device control panel display is exposed to a static electric charge. Wait until the black lines or dots fade away (usually within a few minutes).

Note

Do not print while the black lines or dots are visible.

Do not turn the device off and on. This does not solve the problem.

Faded device control panel display

CAUTION

Magnets or strong electric fields can cause the device control panel display to fade. Do not place the device near magnets or strong electric fields.

The device control panel display might fade if the device is exposed to magnets or strong electric fields. Move the device away from the magnets or strong electric fields, and wait until the device control panel display returns to normal (usually within a few minutes).

Note

Do not print while the device control panel display is faded.

Do not turn the device off and on unless you are moving it to a different location. This does not solve the problem.

Pages print but are totally blank

Try the tips in this section if pages exit the device, but have nothing printed on them.

Is the sealing tape still in the print cartridge?

The sealing tape might still be in the print cartridge. Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge. Try printing the document again.

Does the configuration page print?

To check the device, print a configuration page. See Printing a configuration page for instructions.

Does the document contain blank pages?

The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages.

Is the original loaded correctly?

If you are making a copy, the original might be loaded incorrectly. The original must be loaded into the automatic document feeder (ADF) with the print-side facing down. If the original is loaded print-side up, the copy prints out blank.

Pages did not print

Try these tips when the device does not print any pages.

Does a message appear on your computer screen?

See Onscreen error messages appear for more information.

Is media being pulled into the device correctly?

See Paper-handling problems exist for more information.

Are media jams present?

See Media jams occur in the automatic document feeder (ADF) or Media jams occur in the printer for more information.

Is the parallel or USB Device Cable (A/B) working, and is it connected correctly?

The parallel or USB Device Cable (A/B) might be defective. Try the following remedies:

• Disconnect the parallel or USB Device Cable (A/B) at both ends and reconnect it.
  • Try printing a job that has printed in the past.
• Try using a different IEEE 1284-B-compliant parallel cable or USB Device Cable (A/B). See Ordering HP parts and accessories.
• Contact the manufacturer of your computer about changing parallel port settings to an extended capabilities port (ECP) mode.

Are other devices running on your computer?

• The device might not share a parallel port. If you have an external hard drive or network switchbox that is connected to the same port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two parallel ports on the computer.
• You might need to add another interface card. Hewlett-Packard strongly recommends an ECP parallel interface card.

Pages printed, but a problem exists

Try these tips when pages are printed on, but a problem exists.

Is the print quality poor?

See Print quality is unacceptable for more information.

Is the printed page different from what appears onscreen?

See Printed page is different from what appears onscreen for more information.

Are the device settings appropriate for the print media?

See Paper-handling problems exist for more information.

Onscreen error messages appear

If the following messages appear onscreen, use the appropriate procedures to remedy the problem.

Printer not responding/error writing to LPT1

Check the following conditions:

• Is the device in the Ready state?
- Are the power cord and the IEEE 1284-B-compliant parallel or USB Device Cable (A/B) correctly connected?
- Are other printer drivers installed on the computer?

Try the following remedies:

• Disconnect the power cord and IEEE 1284-B-compliant parallel or USB Device Cable (A/B) at both ends and reconnect them.
  • Use another IEEE 1284-B-compliant parallel or USB Device Cable (A/B).
  • Make sure that another device or printer is not selected as the default printer.

Cannot access port (in use by another application)

A device conflict exists. This might occur if another device is installed on your computer and is running status software. The status software dominates the parallel port on the computer and denies the device access to the port.

Try the following remedies:

• Disable all of the status windows for other devices.
  • Make sure that the device port setting is correct. Change the port settings on the Details tab or the Ports tab in the device properties.
• Make sure that bidirectional support is disabled for the device. On the Details tab or the Ports tab in the device properties, make sure that the bidirectional support option is not selected.

Note

In some operating systems, you must click Spool Settings on the Details tab in order to see the bidirectional support option.

Paper-handling problems exist

Use the tips in this section when the device experiences paper-handling problems.

Print is skewed (crooked)

Are the media guides adjusted properly?

Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. See Device media specifications or the start guide for more information.

More than one sheet feeds at one time

Is the media input tray too full?

See the start guide for more information about loading media input trays.

Is the media wrinkled, folded, or damaged?

Make sure the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.

Is the automatic document feeder (ADF) media lever set incorrectly?

Make sure the ADF media lever is set to the multiple-sheet setting (to the left).

Device does not pull media from the media input tray

Is the device in manual feed mode?

Try one of the following remedies:

• If Manual feed appears on the device control panel display, press MENU/ENTER to print the job.
  • Make sure that the device is not in manual feed mode and print your job again.

Is the pickup roller dirty or damaged?

Contact a local HP authorized service provider. See Service and support for instructions.

Media curls when fed through device

See Curl or wave for more information.

Printed page is different from what appears onscreen

Try the tips in this section when what is printed on the page differs from what appears onscreen.

Is the text garbled, incorrect, or incomplete?

To verify that the device is functioning, print a configuration page. See Printing a configuration page for instructions. If the configuration page prints successfully, try the following remedies:

• Disconnect the cable and reconnect it at both ends.
  • Try printing a job that has printed correctly in the past.
• If possible, attach the cable and device to another computer, and then try printing a job that you know has printed correctly.
• Try using a new IEEE 1284-B-compliant parallel or USB Device Cable (A/B). See Ordering HP parts and accessories for information.
• The wrong printer driver might have been selected when the device software was installed. Make sure that the device is selected in the device properties.
• The software program might be experiencing a problem. Try printing from another software program.

Are graphics or text missing? Are there blank pages?

• If the software program you are using has a Print Preview option, can you see the missing graphics or text in the Print Preview screen?
  • Make sure that the document does not contain blank pages.
• The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull out the sealing tape.
• Reinstall the print cartridge. See the start guide for more information about print cartridges.
• To check the device, print a configuration page. See Printing a configuration page for instructions.
• The graphic settings in the device properties might not be correct for the type of job that you are printing. Try a different graphic setting in the device properties. See Changing print settings for more information.
• The printer driver might not work for the type of job that you are printing. Try using a different printer driver.

Note

If you use a different printer driver, some device features might not be available.

Is the page format different from the format on another printer?

If you used an older or different printer driver (printer software) to create the document or the device properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following remedies:

• Create documents and print them using the same printer driver (printer software) and device properties settings regardless of which device you use to print the documents.
- Change the resolution, media size, font settings, and other settings. See Changing print settings for more information.

Is the quality of the graphics poor?

The graphics settings might be unsuitable for your print job. Try the following remedies:

• Check the graphic settings, such as resolution, in the device properties and adjust them as necessary. See Changing print settings for more information.
  • Try using a different printer driver (printer software).

If you use a different printer driver, some device features might not be available.

Media jams occur in the printer

Occasionally, media becomes jammed during a print job. Try the following remedies before you attempt to clear the jam:

• Make sure that you are printing on media that meets HP specifications. See Device media specifications for more information.
  • Make sure that you are printing on media that is not wrinkled, folded, or damaged.
  • Make sure that the device is clean. See Cleaning the media path for more information.
• Make sure that the input trays are loaded properly and are not too full. See the start guide for more information about loading input trays.

Note

When you add new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the device at one time, which reduces media jams.

You are notified of a media jam by an error in the software program and a jam message on the device control panel display. See Device control panel error messages appear for more information.

CAUTION

It is not necessary to remove the media input tray to clear a media jam. Remove the media input tray only to return the device for hardware service. For information about removing the media input tray, see To remove the media input tray.

To clear a media jam

CAUTION

Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric. If you get any toner on your hands, wash them in cold water.

Do not use a sharp object, such as a pencil or scissors, to remove jammed media.

Note

When clearing jams, including jams in the output bin, always push the print-cartridge-door release to open the top cover, and remove the print cartridge. Keep the top cover open and the cartridge out until the jam has been cleared. Opening the top cover and removing the print cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.

1. Push the print-cartridge-door release and open the top cover.

Illustration of a printer with pink arrows indicating process flow (no text or symbols)

1. Grasp the handle of the print cartridge and remove it. Set it aside.

Illustration of a printer with a pink arrow indicating the process, showing internal components (no text or symbols)

CAUTION

To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other opaque container until you can place it back in the device.

1. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.

Diagram of a printer with a pink arrow indicating compression or movement (no text or symbols present)

1. When you have removed the jammed media, replace the print cartridge.

Illustration of a printer printer with a paper airplane being inserted, showing internal structure and pink arrows indicating process flow (no text or symbols)

1. Press the supporting springs, and close the top cover.

2. Open the media input tray and remove any media.

Diagram of a printer with an open lid and pink paper being inserted (no text or symbols visible)

1. Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the device.

Diagram showing two steps of a device opening and closing, with arrows indicating action or movement.

1. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.

2. Replace the input tray into the device.

Illustration of a pink plastic container being inserted into a rack, with an arrow indicating the process (no text or symbols present)

1. After clearing the media jam, you might need to turn the device off, and then turn it on again.

Note

When you add new media, remove all of the media from the input tray, straighten the stack of media after adding the new media, and then place the stack in the tray.

To clear other media jams

CAUTION

Do not use a sharp object, such as a pencil or scissors, to remove jammed media.

If the media has jammed where it exits the device, grasp the leading edge of the media and pull the media out through the output bin.

Diagram of a printer with a pink arrow indicating compression or movement (no text or symbols present)

If you turned the device off before clearing the media jam, turn it on again, and then restart your printing or copying job.

If the media has jammed in the automatic document feeder (ADF), see Media jams occur in the automatic document feeder (ADF).

Tips to avoid media jams

• Make sure the automatic document feeder (ADF) media lever is in the correct position for the media you are using. Slide it to the single-sheet setting (to the right) when you are printing on thick media. Slide it to the multiple-sheet setting (to the left) when you are printing on regular media. For more information, see Loading originals to copy or Loading originals to scan.
• Make sure that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using.
• Check that the input tray is securely in place.
• Do not add print media into the input tray while the device is printing.
• Use only HP-recommended media types. See Device media specifications for more information about print media types.
• Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.
• Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet.

Print quality is unacceptable

This section provides information about identifying and correcting print defects.

Note

Hewlett-Packard does not recommend the use of uninterrupted power supply (UPS) battery-backup devices or surge suppressors with this device. Many surge suppressors and battery-backups can cause print defects.

Light print or fade

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• The toner supply is low. See HP LaserJet print cartridges for more information.
• The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device media specifications for more information. If the whole page is light, the print density adjustment is too light or EconoMode might be turned on. Adjust the print density and turn off EconoMode in the device properties. See Saving toner for more information.

Toner specks

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• The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device media specifications for more information.
• The device might need to be cleaned. See Cleaning the media path for instructions.

Dropouts

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• A single sheet of media might be defective. Try reprinting the job.
- The moisture content of the media is uneven or the media has moist spots on the surface. Try printing on different media. See Device media specifications for more information.
- The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type of media.
- The print cartridge might be defective. See HP LaserJet print cartridges for more information.
- Check Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and make sure that it is set to the appropriate media. See Optimizing print quality for media types for more information.

Note

If these steps do not correct the problem, contact an HP-authorized dealer or service representative. See the support flyer that came with your device for information about contacting HP.

Vertical lines

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• Make sure that the priority input slot is in place.
- The photosensitive drum inside the print cartridge might be scratched. Try installing a new HP print cartridge. See the start guide for instructions.

Gray background

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• Make sure that the priority input slot is in place.
- Decrease the print density setting by using the HP toolbox. This decreases the amount of background shading. See the device software Help for more information.
- Change the media to a lighter basis weight. See Device media specifications for more information.
- Check the device environment. Very dry (low humidity) conditions can increase the amount of background shading.
• Install a new HP print cartridge. See the start guide for instructions.

Toner smear

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• The fuser temperature might be too low. Check Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and make sure that it is set to the appropriate media. See Optimizing print quality for media types for more information.
• If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. See Cleaning the media path for more information.
• Check the media type and quality.
• Try installing a new HP print cartridge. See the start guide for instructions.

Loose toner

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• Select Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and select the media that you are using. See Optimizing print quality for media types for instructions. This feature is also available in the HP toolbox.
• Clean the inside of the device. See Cleaning and maintenance for instructions.
• Check the media type and quality. See Device media specifications for more information.
  • Try installing a new HP print cartridge. See the start guide for instructions.
  • Plug the device directly into an alternating current (AC) outlet instead of into a power strip.

Vertical repetitive defects

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• The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. See the start guide for instructions.
• The internal parts might have toner on them. See Cleaning and maintenance for more information. If the defects occur on the back of the page, the problem will probably correct itself after a few more pages are printed.
• Select Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and select the media that you are using. See Optimizing print quality for media types for more information. This feature is also available in the HP toolbox.

Misformed characters

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• If characters are improperly formed, producing hollow images, the print media that you are using might be too slick. Try a different media. See Device media specifications for more information.
• If characters are improperly formed, producing a wavy effect, the device might need service. Print a configuration page. See Printing a configuration page for more information.
• If the characters are improperly formed, contact an HP-authorized dealer or service representative. See the support flyer that came with your device for more information about contacting HP.

Page skew

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• Make sure that the media is loaded correctly and that the media guides are not too tight or too loose against the media stack. See the start guide for information about loading input trays.
- The automatic document feeder (ADF) input tray might be too full. See the start guide for information about loading input trays.
- Check the media type and quality. See Device media specifications for more information

Curl or wave

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• Check the media type and quality. Both high temperature and humidity can cause media to curl. See Device media specifications for more information.
• The media might have been in the input tray for a long time. Turn over the stack of media in the input tray. Also, try rotating the media 180^ in the input tray.
• The fuser temperature might be too high. See Optimizing print quality for media types for instructions. This feature is also available in the HP toolbox.

You can also adjust the fuser temperature using the device control panel. The Less paper curl setting in the Service menu sets the fuser temperature to the lowest setting. The factory-set default is Off. Use the following instructions to turn this setting on.

1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Service, and then press MENU/ENTER.
3. Use the < or the > button to select Less paper curl, and then press MENU/ENTER.

Wrinkles or creases

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• Make sure that the media is loaded properly. See the start guide for information about loading input trays.
- Check the media type and quality. See Device media specifications for more information.
- Turn over the stack of media in the tray. Also, try rotating the media 180^ in the input tray.

Toner scatter outline

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• If large amounts of toner have scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Device media specifications for more information.
  • Turn over the stack of media in the tray.
• Use media that is designed for laser printers. See Device media specifications for more information.

Device control panel error messages appear

This section contains information about error messages that can appear on the device control panel display, and how to clear them.

Resolving common error messages

The following messages are the most common error messages that can appear on the device control panel display.

Door open or no print cartridge

The print cartridge door is open or no print cartridge has been installed. Make sure that you have correctly installed the print cartridge in the device. For information about installing the print cartridge, see the start guide.

After you have checked the print cartridge, close the print cartridge door securely.

When the problem is solved, the device either completes the current job or returns to the Ready state.

Add paper. [enter] to continue

The device is out of print media. Load media into the media input tray or the priority input slot. For information about loading media into the input trays, see the start guide.

If media is already loaded, remove the stack of media, check for and clear any media jams, and reload the input tray.

When the problem is solved, press MENU/ENTER. The device either completes the current job or returns to the Ready state.

Critical error messages

When a critical error occurs, the current copying or scanning job stops and one of the following messages appears on the device control panel:

50 Fuser Error
51 Laser Error
52 Scanner Error
57 Fan Error
79 Error
CIS Scanner
Error
- Scanner Bulb
failure

If one of these messages appears on the device control panel display, the device is experiencing a critical device error. Unplug the device for five minutes, and then plug it back in. If the error persists, contact HP customer service at the number provided on the support flyer included with the device, or visit http://www.hp.com.

Alert messages

Alert messages indicate that some action must be performed, such as adding print media or clearing a jam. When an alert message appears, the device automatically stops the current task and the job does not proceed until someone attends to the situation. After you correct the error, the device either completes the task or returns to the Ready state. The exception to this is when you want to use the main menus system. Then the device changes the display so that you can use the menus system.

The following messages are generic alert messages that might appear on the device control panel display:

• Doc feeder jam Clear, Reload
• Document feeder mispick. Reload
• Door open or no print cartridge
• Manual feed Press [enter]
• Memory is low Press [enter]
- Add paper. [enter] to continue
• No print cartridge
• Printer jam Clear paper path

Note

See Media jams occur in the automatic document feeder (ADF) or Media jams occur in the printer for more information about media jams.

Warning messages

Warning messages are important enough to warrant notification. They are of short duration, but the condition that they describe might affect the completion of the task or the quality of the output. When a warning message appears, the active job might be canceled. The message appears on the device control panel display for five seconds.

The following messages are generic warning messages that might appear on the device control panel display:

• Device error
[enter] to cont.

• Device is busy

Try again later

• Engine comm. error
• Memory is low Try again later
• Page too complex [enter] to cont.
- Settings cleared

If a warning message is related to a printing task and the auto continue setting is on, then the message appears for 10 seconds. If you do not press MENU/ENTER or CANCEL, the device continues processing the print job. If the auto continue setting is off, then the print-related warning message appears until you either press MENU/ENTER to proceed, or press CANCEL to cancel the job.

Note

The auto continue setting is available in the printer driver and the HP toolbox. To find out whether the auto continue setting is turned on, print a configuration page. See Printing a configuration page for more information.

No copy came out

Is media loaded in the input tray?

Load media in the device. See Loading originals to copy for more information.

Is the original loaded correctly?

Make sure that the original is loaded correctly in the automatic document feeder (ADF) input tray. The original should be loaded top down in the ADF input tray, with the side to be copied facing down. Insert the original into the ADF until it stops. See Loading originals to copy for more information.

Is the ADF media lever set correctly?

Make sure the automatic document feeder (ADF) media lever is in the correct position for the media you are using. Slide it to the single-sheet setting (to the right) when you are printing on thick media. Slide it to the multiple-sheet setting (to the left) when you are printing on regular media. For more information, see Loading originals to copy.

Copies are blank, or images are missing or faded

Has the sealing tape been removed from the print cartridge?

The sealing tape might not have been removed from the print cartridge. Remove the print cartridge from the device, pull out the sealing tape, and reinstall the print cartridge. See the start guide for information about installing a print cartridge.

Is the print cartridge low on toner?

The print cartridge is used for making copies. If the print cartridge is low on toner, the copies will be faded.

Is the original of poor quality?

The accuracy of the copy depends on the quality and size of the original. If your original is too light, the copy might not be able to compensate, even if you adjust the contrast.

Does the original have a colored background?

Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade.

Copy quality is unacceptable

This section provides information about the following topics:

• Preventing problems
• Identifying and correcting copy defects

Preventing problems

The following are a few simple steps you can take to improve copy quality:

• Use quality originals.
- Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Loading originals to copy for instructions.
- If your device frequently feeds more than one page at a time, the separation pad might need to be replaced. Contact HP. See the support flyer that came with your device for information about contacting HP.
- Use or make a carrier sheet to protect your originals.

Note

Recurring feed problems indicate the copier/separation pad is worn. See Ordering HP parts and accessories to order a new separation pad.

Media jams occur in the automatic document feeder (ADF)

Occasionally, media becomes jammed during a copy, scan, or fax job.

You are notified of a media jam by a software error message and the Doc feeder jam Clear, Reload message that appears on the device control panel display.

• The ADF input tray is loaded incorrectly or is too full. See Loading originals to copy for more information.
• The media does not meet HP specifications. See Selecting media for the automatic document feeder (ADF) for more information.

Typical automatic document feeder (ADF) jam locations

- Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the input tray without tearing the page. If you feel resistance, see To clear a media jam from the automatic document feeder (ADF) for instructions.

Illustration of a printer with a pink arrow pointing to the cover (no text or symbols present)

- Output paths: If the page is sticking out of the output bin, try to remove it gently without tearing the page. If you feel resistance, see To clear a media jam from the automatic document feeder (ADF) for instructions.

Illustration of a printer with a pink arrow indicating compression or disassembly (no text or symbols present)

- Intermediate location: If the page is sticking out of both the input tray and into the output area, see To clear a media jam from the automatic document feeder (ADF) for instructions.

Automatic document feeder (ADF) media lever

If you are using thick media, slide the media lever to the single-sheet setting (to the right). Load a single sheet of media into the ADF.

When you have finished, copying, scanning, or faxing, slide the ADF media lever back to the multiple-sheet setting (to the left).

To clear a media jam from the automatic document feeder (ADF)

1. Using both hands, pull the device control panel door toward you.

Illustration of a pink printer with a paper airplane being inserted, showing the printer's internal structure and airflow direction (no text or symbols)

1. Remove any jammed media.

Diagram showing a printer with a pink arrow indicating the paper's direction, likely illustrating a printing or printing process.

Note

Use only your hands to remove jammed media. Using other objects can damage internal parts.

1. Make sure that all of the pieces of media are removed, and then close the device control panel door.

Illustration of a printer with a pink paper feed cover and a pink arrow indicating rotation or compression process.

Copy defects are apparent

Vertical white or faded stripes

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• The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device media specifications for more information.
• The toner might be low. See HP LaserJet print cartridges for instructions.

Blank pages

• The original might have been loaded upside down. In the automatic document feeder (ADF), load the original with the narrow side forward and the side to be scanned facing down. See Loading originals to scan for instructions.
• The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device media specifications for more information.
• The toner might be out. See the start guide for information about installing a print cartridge.
• The tape might not have been removed from the print cartridge. See the start guide for instructions.

Wrong original was copied

• Make sure that the automatic document feeder (ADF) is empty.

Too light or dark

• Try adjusting the settings.

- Make sure that the copy-quality settings are correct. See Adjusting the copy quality for more information.

Unwanted lines

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• Make sure that the priority input slot is in place.
- Try cleaning the scanner glass. See Cleaning the outside of the device for instructions.
- The photosensitive drum inside the print cartridge might be scratched. Install a new HP print cartridge. See the start guide for instructions.

Black dots or streaks

- Ink, glue, correction fluid, or another unwanted substance might be on the automatic document feeder (ADF). Try cleaning the device. See Cleaning the outside of the device for instructions.

Unclear text

• Try adjusting the settings.
- Make sure that the copy-quality settings are correct. See Adjusting the copy quality for more information.
• See the device software Help for more information about changing the settings.

Reduced size

• The software settings might be set to reduce the scanned image.
  • See the device software Help for more information about changing the settings.

Scanned image is of poor quality

Is the original a second-generation photo or picture?

Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny dots of ink that make an interpretation of the original photograph, which dramatically decreases the quality. Often, the ink dots form unwanted patterns that can be detected when the image is scanned, printed, or appears onscreen. If the following suggestions do not solve your problem, you might need to use a better-quality version of the original.

• To eliminate the patterns, try reducing the size of the image after scanning.
- Print the scanned image to see if the quality is better.
- Make sure that your resolution and color settings are correct for the type of scan job that you are performing. See Scanner resolution and color for more information.

Is the image quality better when the document is printed?

The image that appears on the screen is not always an accurate representation of the quality of the scan.

• Try adjusting your computer monitor settings to use more colors (or levels of gray). Typically, you make this adjustment by opening Display in Windows Control Panel.
• Try adjusting the resolution and color settings in the scanner software. See Scanner resolution and color for more information.

Is the image skewed (crooked)?

The original might have been loaded incorrectly. Be sure to use the media guides when you load the originals into the automatic document feeder (ADF). See Loading originals to scan for more information.

Does the scanned image show blotting, lines, vertical white stripes, or any other defect?

If the scanner is dirty, the image that it produces does not have optimum clarity. See Cleaning the outside of the device for instructions.

Do graphics look different from the original?

The graphics settings might not be suitable for the type of scan job that you are performing. Try changing the graphics settings. See Scanner resolution and color for more information.

Part of the image did not scan

Was the original loaded correctly?

Make sure that you loaded the original correctly. See Loading originals to scan for instructions.

Does the original have a colored background?

Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original or enhancing the image after you scan the original. See Scanner resolution and color for more information.

Are text or images on the back of a two-sided original appearing in the scan?

Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent.

Is the original longer than 381 mm (15 inches)?

The maximum scannable length is 381 mm (15 inches) when you use the automatic document feeder (ADF). If the page exceeds the maximum length, the scanner stops. (Copies can be longer.)

CAUTION

Do not try to pull the original from the ADF; you might damage the scanner or your original. See Media jams occur in the automatic document feeder (ADF) for instructions.

Is the original too small?

The minimum size that the automatic document feeder (ADF) supports is 51 by 89 mm (2 by 3.5 inches). The original might be jammed. See Media jams occur in the automatic document feeder (ADF) for instructions.

Is the media size correct?

In Scan settings, make sure that the input media size is large enough for the document that you are scanning. See Scanner resolution and color for more information.

The scan takes too long

Is your resolution or color level set too high?

If you set the resolution and color level too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, it is important that you use the correct resolution and color level settings for your job. See Scanner resolution and color for more information.

Is your software set to scan in color?

The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the device software Help for details.

Did you send a print job or copy job before you tried to scan?

If you sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, the printer and scanner share memory, which means that the scan might be slower.

Is your computer set for bidirectional communication?

See the documentation that came with your computer to change the basic input/output settings (BIOS). The recommended bidirectional setting for the parallel port is ECP. The USB connection is always bidirectional.

Error messages appear

If one of the following messages appears on the screen, use this information to remedy the problem.

Common scanning error messages

This section describes common scanning error messages, and how to remedy them. The most common scanning error messages include the following:

• Unable to activate TWAIN source
  • An error occurred while acquiring the image
• Scanner initiation failed
  • Error communicating with scanner

Make sure that you have connected the USB Device Cable (A/B) or IEEE 1284-B-compliant parallel cable to the correct port on the back of your computer. If you have another port, try attaching the cable to the other port. Make sure that you have an EPP-(bidirectional) or ECP-compliant parallel port on your computer. An EPP parallel port is the minimum requirement; use of an ECP parallel port is strongly recommended. See the documentation that came with your computer for more information about your port.

Some devices might not share the parallel port with the device. If you have an external hard drive, or you have a network switchbox connected to the same USB or parallel port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two ports on the computer. You might need to add another parallel interface card. Hewlett-Packard strongly recommends that you use an ECP parallel interface card. See the documentation that came with your computer for more information about installing an additional parallel interface card or resolving device conflicts.

Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by selecting Select Scanner from the File menu.

Scan quality is unacceptable

This section provides information about improving scan quality by preventing or correcting problems.

Preventing problems

The following are a few simple steps you can take to improve copy and scan quality:

• Use high-quality originals.
- Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Loading originals to scan for instructions.
- Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color for more information.
- Recurring feed problems indicate that the separation pad is worn. See Ordering HP parts and accessories to order a new separation pad.
- Use or make a carrier sheet to protect your originals.

Blank pages

- The original might have been loaded upside down. In the automatic document feeder (ADF), put the top end of the stack of originals into the ADF, with the media stack face-down and the first page to be scanned on the bottom of the stack. See Loading originals to scan for instructions.

Too light or dark

• Try adjusting the settings.

Make sure you have the correct resolution and color settings. See Scanner resolution and color for more information.

Unwanted lines

- Ink, glue, correction fluid, or an unwanted substance might be on the scanner. Try cleaning the scanner surface. See Cleaning the outside of the device for instructions.

Black dots or streaks

- Ink, glue, correction fluid, or an unwanted substance might be on the scanner surface. Try cleaning the scanner surface. See Cleaning the outside of the device for instructions.

Unclear text

• Try adjusting the settings.

Make sure you have the correct resolution and color settings. See Scanner resolution and color for more information.

See these sections for specifications information about the following:

• HP LaserJet 3015 all-in-one
• HP LaserJet 3015 all-in-one battery

Physical specifications

Product Height Depth	Depth Width Weight
HP LaserJet 3015 all-in-one	445 mm(17.7 in)	470 mm(18.5 in)	426 mm(16.8 in)	9.1 kg(20 lbs)

Environmental specifications

Category Specification
Operating environment (unit plugged into an AC outlet)	Temperature: 15^ to 32.5^ C ( 59^ to 90.5^ F)Humidity: 10 percent to 80 percent relative humidity (no condensation)
Storage environment (unit not plugged into an AC outlet)	Temperature: -20^ to 40^ C ( -4^ to 104^ F)Humidity: Less than 95 percent relative humidity (with no condensation)

Electrical specifications ^1

Item 110-volt models 220-volt models
Power supply	110^2 to 127 V (+/- 10 %)50 to 60 Hz (+/- 2 Hz) 50 to 60 Hz	220 to 240 V (+/- 10 %)(+/- 2 Hz)
Power consumption (typical)During printing 300 W (average) 300 W (average)During standby 14 W (average) 14 W (average)Power Save mode 14 W (average) 14 W (average)Off mode 0 W (average)	0 W (average)
Heat outputDuring printing BTU/hr	BTU/hr
Minimum recommended circuit capacity	4.5 A 2.3 A

^1 The values are subject to change. See http://www.hp.com/support/lj3015 for the most current information.
^2 Note: The power sources are not interchangeable.

Acoustic emissions ^1

Activity level	Operator (<1m)	Bystander (1m)	Sound power
Active	LpAm56 dB (A) L	pAm48 dB (A) L	WAd6.1 Bels (A)
Idle	LpAmN/A dB (A)(inaudible)	LpAmN/A dB (A)(inaudible)	LWAdN/A Bels (A)(inaudible)

^1 The values are subject to change. See http://www.hp.com/support/lj3015 for the most current information. During other operations, acoustic emissions can vary.

HP LaserJet 3015 all-in-one

• HP LaserJet 3015 all-in-one specifications
• Regulatory Information

HP LaserJet 3015 all-in-one specifications

Printer capacities and ratings
Print speed	15 pages per minute (ppm) for letter size paper and 14 ppm for A4-size paperFirst page out in less than 10 seconds
Media input tray capacity	150 sheets of regular-weight 60 g/m^2 (16 lb) paper or up to 30 envelopes
Priority input slot capacity	10 sheets of regular-weight 75 g/m^2 (20 lb) paper or 1 envelope
Output bin capacity	Up to 125 sheets of regular-weight 16 lb ( 60 g/m^2 ) paper
Minimum paper size	76 by 127 mm (3 by 5 inches)
Maximum paper size	216 by 356 mm (8.5 by 14 inches). The output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)). Subsequent sheets of legal-size media slide off of the output bin.
Media weight	Output bin: 60 to 105 g/m^2 (16 to 28 lb)
Base memory	8 MB of ROM/Flash and 32 MB of RAM (9 MB for the device and 23 MB available to the user)
Print resolution	1200 dpi effective output quality (600x600x2 dpi, using HP Resolution Enhancement Technology [REt]).
Duty cycle	7,000 single-sided pages per month (maximum)800 single-sided pages per month (average)
PCL (Printer Control Language) Level 5e and 6
PostScript (PS) Emulates Adobe PostScript® Level 2
Copier capacities and ratings
Copy speed	Up to 15 ppm
Multiple copies Up to 99 per job
Copy reduction or enlargement	25 percent to 400 percent
Acoustic emissions (per ISO 9296) while copying	6.3 Bel sound power level
Scanner capacities and ratings
Margins for scanned items	3.05 mm (0.12 inch) right and left4.06 mm (0.16 inch) top and bottom
Scanner Duty Cycle	2,000 single-sided items per month
Scan resolution	600 dpi color
Automatic document feeder (ADF) input tray specifications
Input capacity	Up to 30 sheets of flat 60 to 75 g/m^2 (16 to 20 lb) media
Media weight	60 to 105 g/m^2 (16 to 28 lb)
Media size 74 by 105 mm (2.9 by 4.1 inches) to 216 mm by356 mm (8.5 by 14 inches). The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)). Subsequent sheets of legal-size media slide off of the ADF output bin.
Speed Up to 12 ppm for letter-size or A4-size media
Duty cycle	1,000 pages per month
Port availability
USB	Compatible with USB 2.0 specification
Parallel	IEEE 1284-B level 2 device with an IEEE 1284-B receptacleSet the host computer to ECP (enhanced capabilities mode)
Fax capabilities and ratings
Fax transmission speed	3 seconds per page (ITU-T Test Image #1)
Right/left margins for printed pages	6.3 mm (0.25 inch)
Top/bottom margins for printed pages	5.08 mm (0.2 inch)
Fax compatibility ITU Group 3; ECM
Fax coding schemes MH, MR, and MMR
Modem speed	Up to 33,600 bits per second (bps)
Speed dialing Yes
Distinctive ring detect Yes
Fax resolution (standard)	203 by 98 dpi
Fax resolution (fine) 203 by 196 dpi
Fax resolution (superfine) 300 by 300 dpi (no halftone)
Fax resolution (photo) 300 by 300 dpi (halftone enabled)
Fax page storage Up to 110 Slerexe pages

HP LaserJet 3015 all-in-one battery

Battery material Polycarbon Monoflouride Lithium
Battery type Button or coin cell battery
Quantity per device 1
Weight Approximately 1 gram
Lithium type Solid
Battery manufacturers Rayovac of Madison, Wisconsin, USA; and Panasonic of Secaucus, New Jersey, USA.

B

Regulatory Information

See these sections for regulatory information:

• FCC regulations
  • Telephone consumer protection act (United States)
  • IC CS-03 requirements
  • Regulatory information for the European Union countries/regions
• Safety statements
  • Declaration of Conformity
  • Environmental product stewardship program
  • Material safety data sheets

FCC regulations

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
- Increase separation between equipment and receiver.
- Connect equipment to an outlet on a circuit different from that to which the receiver is located.
- Consult your dealer or an experienced radio/TV technician.

Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

FCC Part 68 Requirements (United States)

This equipment complies with FCC rules, Part 68. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area.

This equipment uses the following USOC jacks: RJ11C.

An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to state tariffs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in the front of this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. The following repairs can be done by the customer: Replace any original equipment that came with the product. This includes the print cartridge, the supports for trays and bins, the power cord, and the telephone cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.

Telephone consumer protection act (United States)

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your facsimile, please see the fax guide.

IC CS-03 requirements

NOTICE: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas.

CAUTION

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number (REN) of this device is 0.7.

Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five (5.0). The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A.

Regulatory information for the European Union countries/regions

This equipment has been designed to work in all of the countries/regions of the European Economic Area (Public Switched Telephone Networks) only. Network compatibility is dependent on internal software settings. Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard at the phone numbers provided in the support flyer that came with the product.

Safety statements

Laser safety statement

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside this printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING!

Using controls, making adjustments, or performing procedures other than those specified in this manual can result in exposure to hazardous radiation.

Canada DOC regulations

This equipment complies with Canadian EMC Class B requirements.

Laser statement for Finland

LASERTURVALLISUUS

LUOKAN 1 LASERLAITE

KLASS 1 LASER APPARAT

Korean EMI statement

사용자 안내문 (B급 기기)

This equipment complies with Australian EMC requirements.

Declaration of Conformity

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name: Hewlett-Packard Company

Manufacturer's Address:

11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA

declares that the product

Product Name: HP LaserJet 3015 all-in-one

Product Number:

Q2669A (Regulatory Model ^3 : BOISB-0307-00

Product Options: All

conforms to the following Product Specifications:

Safety: IEC 60950:1999 / EN60950:2000

IEC 60825-1:1993 + A1:1996 + A2:2001 / EN 60825-1:1994 + A11:1996 + A2:2001 (Class 1 Laser/LED Product)

GB4943-1995

EMC: CISPR 22:1998 / EN 55022:1998 - Class B ^1

EN 61000-3-2:1995 / A14:2000

EN 61000-3-3:1995

EN 55024:1998

FCC Title 47 CFR, Part 15 Class B²/ ICES-003, Issue 3

GB9254-1998

Telecom: TBR-21:1998; EG 201 121:1998

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC, the Low Voltage Directive 73/23/EEC, the R&TTE Directive 1999/5/EC (Annex II), and carries the CE-Marking accordingly

^1 The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems

^2 This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation

^3 For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name (HP LaserJet 3015) or the product number (Q2669A).

Boise, Idaho 83713, USA

November 1, 2003

For Regulatory Topics Only:

Australia Contact	Product Regulations Manager, Hewlett-Packard Australia, Ltd. 31-41 Joseph Street Blackburn, Victoria 3130, Australia
European Contact	Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards Europe Herrenberger Strasse 140 Böblingen, D-71034, ([phone])
USA Contact	Product Relations Manager, Hewlett-Packard Company PO Box 15, Mail Stop 160 Boise, ID 83707-0015, USA (208-396-6000)

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production

This product generates no appreciable ozone gas (O3).

Energy consumption

Energy usage drops significantly while in Power Save mode, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR® (version 1.0), which is a voluntary program to encourage the development of energy-efficient office products.

energy

ENERGY STAR® is a U.S. registered service mark of the U.S. Environmental Protection Agency. As an ENERGY STAR® Partner, Hewlett-Packard Company has determined this product meets ENERGY STAR® Guidelines (version 1.0) for energy efficiency. For more information, see http://www.energystar.gov.

Toner consumption

EconoMode/Toner Miser uses significantly less toner, which might extend the life of the print cartridge.

Paper use

This product's manual duplex feature (two-sided printing, see Printing on both sides of the media (manual duplexing)), and printing multiple pages on one page can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.

HP LaserJet printing supplies

In many countries/regions, this product's printing supplies (for example, print cartridge, drum, fuser) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy to use and free takeback program is available in over 48 countries/regions. Multi-lingual program information and instructions are included in every new HP LaserJet print cartridge and consumables package.

HP printing supplies returns and recycling program information

Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise may have been discarded in the world's landfills. The HP LaserJet print cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge. After a thorough quality inspection, selected parts are reclaimed for use in new cartridges. Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products.

U.S. returns

For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call (1) (800) (340-2445) or visit the HP LaserJet Supplies website at http://www.hp.com/recycle.

Non-U.S. returns

Non-U.S. customers should call the local HP Sales and Service Office or visit the http://www.hp.com/recycle web site for further information regarding availability of the HP Supplies Returns and Recycling Program.

Paper

This product is capable of using recycled papers when the paper meets the guidelines outlined in the Print Media Guide. See Device media specifications for more information. This product is suitable for the use of recycled paper according to DIN 19309.

Material restrictions

This HP product contains mercury in the fluorescent lamp or scanner that may require special handling at end-of-life.

This HP product contains lead in solder.

This HP product contains a battery that might require special handling at end of life.

Type: Lithium Carbon Monofluoride (solid button cell)

Weight: approx. 1 gram
Location: on formatter PC board (one battery per product)
User Removable: No

For recycling information, you can contact http://www.hp.com/go/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org.

Nederlands

For more information

On HP's environmental programs, including:

• Product environmental profile sheet for this and many related HP products
HP's commitment to the environment
- HP's environmental management system
HP's end-of-life product return and recycling program
• Material Safety Data Sheets

See: http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment/.

Material safety data sheets

Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies web site at http://www.hp.com/hpinfo/community/environment/productinfo/safety.htm.

HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY

HP PRODUCT

HP LaserJet 3015 all-in-one

DURATION OF LIMITED WARRANTY

One year

HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

D

HP parts and accessories

Use the following topics to find out about ordering parts and accessories for your device:

• Ordering HP parts and accessories
• HP LaserJet print cartridges

Ordering HP parts and accessories

HP parts and accessories chart

You can increase the device's capabilities with optional accessories and supplies. Use accessories and supplies designed specifically for your HP LaserJet 3015 all-in-one to ensure optimum performance.

Accessories

Product name Description Part	number
Cables and interface accessories	2-meter IEEE-1284 parallel cable	C2950A
Cables and interface accessories	3-meter IEEE-1284 parallel cable	C2951A
Cables and interface accessories	2-meter USB Device Cable (A/B)	8121-0539
Print cartridge accessories	Toner collection cloth	5090-3379

Printing supplies

Product name Description Part	number
HP Multipurpose paper	HP brand paper for a variety of uses (1 box of 10 reams, 500 sheets each).	HPM1120
HP LaserJet paper	Premium HP brand paper for use with HP LaserJet printers (1 box of 10 reams, 500 sheets each).	HPJ1124
HP LaserJet transparency film	HP brand transparency film for use with HP LaserJet monochrome printers.	92296U (A4)
HP LaserJet transparency film	HP brand transparency film for use with HP LaserJet monochrome printers.	92296T (letter)
Print cartridges	Replacement print cartridges for the HP LaserJet 3015 all-in-one. 2,000 page cartridge	Q2612A

Supplementary documentation

Product name Description Part	number
Guidelines for Paper and Other Print Media	A guide to using paper and other print media with HP LaserJet printers.	5963-7863

Replacement parts

Product name Description Part	number
Paper pickup roller	Used to pick the media from the input tray and advance it through the device.	RF0-1008-000CN
Media input tray	Used to hold media for the device.	RG0-1121-000CN
Priority input slot Used to feed special media or for printing a first page.		RG0-1122-000CN
Automatic document feeder (ADF) input tray	Used to feed documents into the scanner.	C9143-60102
Separation pad for the device	Used to keep multiple sheets from feeding through the device path.	RF0-1014-000CN
ADF pickup roller assembly	Used to pick the media from the ADF input tray and advance it through the ADF.	C7309-60016
ADF If your ADF breaks, use this part number to order one.		C9143-60101

HP LaserJet print cartridges

This section contains information about using HP LaserJet print cartridges.

HP policy on non-HP print cartridges

Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered under the printer warranty.

Note

The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by HP.

To install a print cartridge

To install a print cartridge, see the start guide.

Storing print cartridges

Do not remove the print cartridge from its package until you are ready to use it. Some HP LaserJet print cartridge packages are stamped with an alphanumeric date code. This code represents a 30-month period beyond the date of production in order to facilitate efficient inventory management processes between HP and its resellers. It does not serve as an indication of toner life (shelf-life) or relate in any way to warranty terms and conditions.

CAUTION

To prevent damage to the print cartridge, do not expose it to light.

Print cartridge life expectancy

The life of the print cartridge depends on the amount of toner that your print jobs require. When printing text on letter/A4-size paper at 5 percent coverage, the print cartridge lasts an average of 2,000 pages. This assumes that you set the print density to 3 and turn EconoMode off (these are the default settings).

Recycling print cartridges

Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise may have been discarded in the world's landfills. The HP LaserJet print cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge. After a thorough quality inspection, selected parts are reclaimed for use in new cartridges. Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products.

U.S. returns

For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call [phone], or visit the HP LaserJet Supplies website at http://www.hp.com/recycle.

Saving toner

To save toner, select the EconoMode option in your device properties settings. (For more information, see To use EconoMode (to save toner).) While in EconoMode (Save Toner), the device uses less toner on each page. Selecting this option extends the life of the print cartridge and reduces your cost per page, but it also reduces print quality. HP does not recommend the full-time use of EconoMode. See Print cartridge life expectancy for more information.

E

Service and support

Use these topics to learn about obtaining device service and support.

• Obtaining hardware service
• Extended warranty
• Service information form

Obtaining hardware service

Note

Warranty service and support options might vary depending on your country/region. For additional support information, visit http://www.hp.com.

To obtain hardware service

If your hardware should fail during the warranty period, HP offers the following support options:

• HP repair services. You can return the device to an HP repair center, depending on your location. You can also obtain telephone support by calling the appropriate telephone number listed on the support flyer that came with the device.
• HP authorized service provider. You can return the unit to a local authorized service dealer.

Returning the unit

When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the Service information form to ensure the most accurate repairs.

CAUTION

Shipping damage resulting from inadequate packaging is the customer's responsibility. See the following repackaging guidelines.

Repackaging guidelines

• If possible, print a self-test page (see Printing a configuration page) before you turn off the unit, and send the self-test report with the unit.
• Remove and retain the print cartridge.

CAUTION

Toner left in the device during shipping can damage the device.

• Remove the media input tray and repackage it using the original packaging materials, if possible. See To remove the media input tray for instructions.
• Include the completed copy of the service information form below. Note on the form which items were returned.
• Use the original shipping container and packaging materials, if possible.
• Include samples that illustrate the problems you are having, if applicable.
• Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying. Seal the paper or media in an airtight bag.

To remove the media input tray

Note

You might need to remove the media input tray to return the device. Use the following instructions to remove the media input tray without damaging the device.

1. Open the media input tray and remove any media.

Illustration of a printer's open lid with pink paper being inserted (no text or symbols visible)

1. Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the device.

Illustration of two mechanical components: a open box with internal compartments and a pink case with arrows indicating movement or force (no text or symbols)

Extended warranty

In most countries/regions, HP CarePack provides additional—beyond standard warranty—coverage for the HP product and all HP-supplied internal components. This hardware maintenance can uplift the standard warranty (i.e. from next-day to same-day service) and/or extend it up to five years. The HP CarePack can provide Express Exchange or onsite service. For more support information, contact the Customer Care Service and Support group; see the support flyer that came with your device for the appropriate phone numbers and information.

Service information form

Who is returning the equipment? Date:
Person to contact: Phone:
Alternate contact: Phone:
Return shipping address: Special shipping instructions:
What is being sent? Model number	Serial number:
Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (for example, media trays, manuals, and cleaning supplies).
What needs to be done?1. Describe the conditions of the failure (What was the failure? What were you doing when the failure occurred? What software were you running? Can you make the failure reoccur?).
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.)
Personal Computer: Modem: Network:
4. Additional comments:

Glossary

1284-B

The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that attaches to the peripheral (for example, a printer). A 1284-B connector is larger than a 1284-C connector, for example.

ADF

Automatic document feeder. The ADF is used to automatically feed originals into the device for copying, scanning, or faxing.

all-in-one

A designation given to HP devices that can perform several functions, such as printing, faxing, copying, and scanning.

browser

Short for Web browser, a software program that is used to locate and open Web pages.

collate

The process of printing a multiple-copy job in sets. When collate is selected, the device prints an entire set before printing additional copies. Otherwise, the device prints the specified number of copies of one page before printing the subsequent pages.

contrast

The difference between the dark and light areas of an image. The lower the number value, the more closely the shades resemble each other. The higher the number, the more the shades appear separate from each other.

DIMMs

Dual inline memory module, a small circuit board that holds memory. A single in-line memory module (SIMM) has a 32-bit path to the memory, whereas a DIMM has a 64-bit path.

dots per inch (dpi)

A measurement of resolution that is used for scanning and printing. Generally, more dots per inch result in a higher resolution, more visible detail in the image, and a larger file size.

dpi

See dots per inch (dpi).

e-mail (electronic mail)

An abbreviation for electronic mail. Software that can be used to electronically transmit items over a communications network.

EconoMode

EconoMode is a toner-saving feature on the device. EconoMode reduces the amount of toner on a printed page, so that the print cartridge lasts longer. The printed result is similar to printing a document in draft mode.

ECP

Extended capabilities port, a parallel-port standard for computers that supports bidirectional communication between the computer and attached devices (such as a printer).

file format

The way the contents of a file are structured by a program or group of programs.

grayscale

Shades of gray that represent light and dark portions of an image when color images are converted to grayscale; colors are represented by various shades of gray.

halftone

An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of a large number of dots, while lighter areas consist of a smaller number of dots.

HP Director toolbar

Available for Macintosh only. A software screen that is used when working with documents. When the document is loaded into the automatic document feeder (ADF) and the computer is connected directly to the device, the HP Director appears on the computer screen to initiate faxing, copying, or scanning.

HP toolbox

The HP toolbox is a Web page that opens in a Web browser and provides access to the device management and troubleshooting tools, embedded Web server, and device documentation.

link

A connection to a program or device that can be used to send information from the device software to other programs, such as e-mail, electronic fax, and OCR links.

Optical Character Recognition (OCR) software

OCR software converts an electronic image of text, such as a scanned document, into a form that word processor, spreadsheet, and database programs can use.

parallel cable

See 1284-B.

printer driver

A printer driver is a program that software programs use to gain access to a device's features. A printer driver translates a software program's formatting commands (such as page breaks and font selection) into a printer language (such as PostScript or PCL), and then sends the print file to the device.

Readiris

An optical character recognition (OCR) program that was developed by I.R.I.S. and that is included with the device software.

resolution

The sharpness of an image, measured in dots per inch (dpi). The higher the dpi, the greater the resolution.

surge protector

A device that protects a power supply and communications lines from electrical surges.

TWAIN

An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan can be initiated from within the program.

URL

Uniform resource locator, the global address of documents and resources on the Internet. The first part of the address indicates what protocol to use, the second part specifies the IP address or the domain name where the resource is located.

USB (compatible with 2.0 specifications)

Universal serial bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect a single computer USB port to multiple peripherals.

watermarks

A watermark adds background text to a document that is being printed. For example, "Confidential" can be printed in the background text of a document to indicate that the document is confidential. A selection can be made from a set of predefined watermarks, and the font, size, angle, and style can be changed. The printer can place the watermark on the first page only or all pages.

WIA

Windows Imaging Architecture (WIA) is an imaging architecture that is available in Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIA-compliant scanner.

Index

Symbols/Numerics

2-sided originals

copying 54

2-sided printing 37

300 dpi print-quality setting 21

600 dpi print-quality setting 21

A

accessories and parts 132

acoustic emissions 112

acoustic emissions while copying 113

ADF

clearing jams 102

duty cycle 114

input tray 4

loading input tray 56

media specifications 8

ordering parts 133

output bin 4

selecting media 29

specifications 29, 114

adjusting

contrast default for copying 48

contrast for current copy job 48

copy quality 47

default copy size 49

device control panel key-press volume 16

languages, device control panel display 14

settings 9

settings from the computer 20

volume 14

alarm volume

adjusting 15

alcohol, cleaning with 72

alert messages 97

Australia

EMC statements 123

B

battery specifications 115

Best Quality (ProRes 1200) print-quality setting 21

black dots 105

blank pages 78, 104

booklets, printing 40

buttons on device control panel 5

C

cables

interface, ordering 132

Canada DOC regulations 121

canceling

copy jobs 46

print jobs 19

scan jobs 59

card stock

media sizes and weights 7

printing 36

specifications 27

changing

device control panel display language 14

number of copies 53

print quality settings 21

settings from the computer 20

settings, default 9, 20

volume 14

characters

dropouts 90

misformed 93

unclear 105

cleaning

exterior 72

glass 72

printer media path 73

clearing jams

ADF 102

media 85

collating copies

changing defaults 52

description 52

color scanning 66

components 4

contrast

setting default for copying 48

setting for current copy job 48

copier capacities and ratings 113

copy contrast setting

adjusting default 48

adjusting for current copy job 48

copy quality

adjusting 47

defaults, adjusting 48

improving and preventing problems 101

See also image quality, troubleshooting, copy quality

copying

acoustic emissions 113

adjusting default copy size 49

canceling 46

changing number of copies 53

enlarging 49

multipage stack of 2-sided originals 54

reducing 49

reduction and enlargement capability 113

speed 113

starting a job 46

troubleshooting 99, 100, 101, 104

creases, troubleshooting 94

critical error messages 96

crooked printing 82

curled media 82

curling, troubleshooting 94

custom media

printing 36

Custom print-quality setting 21

customer support

form, service 141

hardware service 138

D

dark copying 105

darkness

setting default for copying 48

setting for current copy job 48

Declaration of Conformity 121, 124

default settings

adjusting 20

restoring 13

device control panel

components 5

key-press volume, adjusting 16

languages, changing 14

location 4

messages 96

printing configuration page 13

printing menu map 13

scanning from 60

device features 3

dimensions, device 111

documentation

ordering 133

draft-quality printing 21

drivers, printer, requirements for 20

dropouts, character 90

duplexing, manual 37

duty cycle

ADF 114

device 113

scanner 114

E

e-mail, scanning to 60

EconoMode 21

EconoMode (Save Toner) print-quality setting 21

electrical specifications

device 111

EMC statement for Australia 123

EMI statement for Korea 122

energy consumption 125

ENERGY STAR 125

enlarging

copies 49

envelopes

printing 30

specifications for 26

Environmental Product Stewardship Program 125

environmental specifications 111

equipment components 4

error messages

computer screen 81, 109

device control panel 96

European Union regulatory information 120

Express Exchange repair service 138

extended warranty 140

F

factory settings

restoring 13

Faster Printing (FastRes 1200) print-quality setting 21

FastRes 1200 print-quality setting 21

fax sounds

adjusting volume 15

faxing

margins 114

resolution 114

speed 114

FCC regulations 118

features 2, 3

feeding manually 18

feeding problems 82

Finland laser statement 122

folder, scanning to a 60

forms

printing 35

service information 141

G

glossary of terms 143

graphics

look different from original when scanned 106

poor quality 84

graphics, missing 83

gray backgrounds, troubleshooting 91

H

hardware components 4

hardware service 138

heat output 111

height, device 111

HP LaserJet 3015 all-in-one package contents 2

HP LaserJet Fax 6

HP LaserJet Printer Family Print Media Guide 24

HP LaserJet Scan software, scanning with 61

HP limited warranty statement 129

HP repair services 138

HP SupportPack 140

HP toolbox 6

humidity

specifications 111

|

IC CS-03 requirements 120

image quality, troubleshooting

black dots 105, 110

blank copies 100

blank pages 78, 104, 110

characters, misformed 93

curl or wave 94

dropouts 90

faded images 100

faded print 89

graphics 106

gray backgrounds 91

improving and preventing problems 101

light or dark print 105

light print 89

lines 90, 110

loose toner 92

missing images 100

reduced size 105

repeating defects 92

skewed pages 93, 106

smears 91

specks 89

streaks 105, 110

unclear text 105

unwanted lines 105

vertical repetitive defects 92

vertical white or faded stripes 104

input tray, media

illustration 4

ordering 133

input tray, paper

capacity, main 113

capacity, priority 113

media specifications 7

installing

print cartridge 134

interface accessories, ordering 132

J

jams

ADF, typical locations 102

clearing 85

preventing 88

K

key-press volume

adjusting 16

Korean EMI statement 122

L

labels

media sizes and weights 7

printing 33

specifications for 25

language for device control panel display changing 14

laser safety statement 121

length, device 111

letterhead, printing 35

life expectancy for print cartridges 134

light copying 105

light print 89

lightness

setting default for copying 48

setting for current copy job 48

limited one-year warranty 129

lines on copy

unwanted 105

loading

originals 44, 45, 56

loose toner, troubleshooting 92

LPT1, error printing to 81

M

manual duplexing 37

manual feed 18

margins

faxing 114

margins for scanned items 114

material restrictions 126

Material Safety Data Sheets (MSDS) 128

media

common problems 25

guidelines 25

optimizing print quality 23

size, maximum 113

size, minimum 113

sizes, default adjustments 14

specifications 7, 24

weight 113

media path, cleaning 73

memory

base 113

messages

alert 97

critical error 96

warning 97

misformed characters 93

modem speed 114

MSDS (Material Safety Data Sheets) 128

multiple pages, printing on single sheet 39

N

n-up printing 39

O

OCR (optical character recognition)

software 6

using 65

operating environment, specifications 111

ordering accessories and parts 132

output bin

capacity 113

illustration 4

ozone production 125

P

package contents 2

pages

blank 78

crooked 82

different from what appears on screen 83

different than on another printer 84

feeding problems 82

not printing 79

paper

common problems 25

guidelines 25

optimizing print quality 23

size, maximum 113

size, minimum 113

sizes, default adjustments 14

specifications 7, 24

weight 113

See also special media

paper path, cleaning 73

parallel cable, ordering 132

parallel port 4, 114

part numbers 132

parts and accessories 132

path of media, cleaning 73

PCL 5e printer driver 20

PCL 6 printer driver 20

photo scanning

troubleshooting 106

physical specifications

device 111

picture scanning

troubleshooting 106

port availability 114

ports

cannot access 81

on device 4

on printer 114

PostScript printer driver 20

power cord

ordering 132

power problems 76

power receptacle 4

power specifications

device 111

power switch 4

PowerSave mode 111

preprinted forms, printing 35

print cartridge

HP policy on non-HP print cartridges 134

installing 134

life expectancy 134

ordering 132

recycling 134

saving toner 135

storing 134

print jobs, canceling 19

print quality

changing 21

improving 89

optimizing for media types 23

understanding settings 21

printer

capacities and ratings 113

drivers, requirements for 20

media path cleaning 73

printing

booklets 40

both sides of media 37

canceling 19

card stock 36

custom media 36

device control panel menu map 13

envelopes 30

letterhead 35

multiple pages on a single sheet 39

preprinted forms 35

speed 113

transparencies and labels 33

troubleshooting 76, 98

using manual feed 18

watermarks 42

printing supplies

ordering 132

product numbers 132

programming

Scan to button 60

ProRes 1200 print-quality setting 21

PS printer driver 20

R

Readiris OCR 6

recycling

print cartridges 134

program 126

reduced size 105

reducing

copies 49

repackaging guidelines 138

repeating defects, troubleshooting 92

replacement parts, ordering 133

resolution

faxing 114

printing 113

scanning 66, 114

restoring factory settings 13

returning the unit 138

returns for supplies 126

ring volume

adjusting 15

S

safety

statements 121

saving print cartridge toner 135

scan quality

improving and preventing problems 110

troubleshooting 106

scanner capacities and ratings 113

scanning

canceling 59

color 66

error messages 109

LaserJet Scan software 61

margins 114

methods 58

OCR, using 65

quality, improving 110

resolution 66, 114

takes too long 108

to a file 61

to a folder 60

to e-mail 60

troubleshooting 106

TWAIN, using 64

WIA, using 64

separation pad, ordering 133

service

hardware 138

information form 141

settings

changing defaults 9

changing from the computer 20

restoring factory default 13

shipping damage 138

size

device 111

media 7

size reduced 105

skewed pages 93

skewed printing 82

smeared toner 91

software components 6

special media

specifications 28

specifications

ADF 29, 114

battery 115

card stock and heavy media 27

copier capacities and ratings 113

envelopes 26

labels 25

media 7, 24

printer capacities and ratings 113

scanner capacities and ratings 113

transparencies 26

specs on media 89

speed

copy 113

fax 114

modem 114

print 113

standby power specifications 111

statements

Australian EMC 123

Declaration of Conformity 121, 124

extended warranty 140

FCC Part 68 requirements 118

FCC regulations 118

Finland laser 122

IC CS-03 requirements 120

Korean EMI 122

laser safety 121

telephone consumer protection act 119

warranty 129

storage environment, specifications 111

storing print cartridges 134

streaks 105

supplies

ordering 132

support, customer. See customer support

SupportPack 140

T

telephone consumer protection act 119

telephone lines

fax tone volume, adjusting 15

telephone port 4

temperature

specifications 111

terminology 143

text

garbled, incorrect, or incomplete 83

missing 83, 107

toner

consumption 125

loose 92

saving 21, 135

scattered outline 95

smear 91

specks 89

transparencies

media sizes and weights 7

printing 33

specifications for 26

troubleshooting

black dots 110

blank pages 78, 100, 110

characters, misformed 93

copy output 99

copying 99

creases 94

curled media 82

curling paper 94

dropouts 90

error messages 81

faded print 89

feeding problems 79, 82

graphics 83, 84, 106

gray backgrounds 91

light print 89

lines 90, 110

list of problems 75

loose toner 92

media guides 82

media jams 85

media problems 25

not responding 76, 79, 81

pages not printing 79

paper 107

parallel ports 81

pickup roller 82

power on 76

printer 76, 98

quality, image 106

repeating defects 92

scanning 106

sizes, wrong 107

skewed pages 93, 106

skewed print 82

smears 91

specks 89, 95

streaks 110

text problems 83, 107, 110

too dark 110

too light 110

vertical repetitive defects 92

wrinkles 94

See also image quality, troubleshooting

turn on, device does not 76

TWAIN

error message 109

scanning with 64

two-sided originals

copying 54

two-sided printing 37

U

unclear text 105

uninstaller 6

USB

cable, ordering 132

port 4, 114

V

vertical lines 90

vertical repetitive defects 92

vertical white or faded stripes 104

volume

adjusting 14

device control panel key-press, adjusting 16

volume, adjusting 14

W

warning messages 97

warranty

extended 140

limited one-year 129

watermarks, printing 42

weight

ADF media 114

device 111

media 7, 113

white or faded stripes 104

WIA

scanning with 64

width, device 111

wrinkling, troubleshooting 94

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