M1034-W - Surveillance Camera AXIS - Free user manual and instructions

USER MANUAL M1034-W AXIS

ThismanualisintendedforadministratorsandusersofAXISM1034-W NetworkCamera, andisapplicabletofirmware5.40andlater.It includesinstructionsforusingandmanagingtheproductonyour network.Previousexperienceofnetworkingwillbeofusewhen usingthisproduct.SomeknowledgeofUNIXorLinux-basedsystems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website asrequired.Seealsotheproduct'sonlinehelp, available via the web-based interface.

Liability

Everycarehasbeentakeninthepreparationofthismanual.Please inform your local Axis office of any inaccuracies or omissions. Axis CommunicationsABcannotbeheldresponsibleforanytechnicalor typographicalerrorsandreservestherighttomakechangestothe product and manuals without prior notice. Axis Communications AB makesnowarrantyofanykindwithregardtothematerialcontained withinthisdocument,including,butnotlimitedto,theimplied warranties of merchantability and fitness for a particular purpose. Axis Communications AB shall not be liable nor responsible for incidental or consequentialdamagesinconnectionwiththefurnishing,performance or use of this material. This product is only to be used for its intended purpose.

IntellectualPropertyRights

AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied intheproductdescribedinthisdocument.Inparticular,andwithout limitation, these intellectual property rights may include one or more ofthepatentslistedathttp://www.axis.com/patent.htmandoneor moreadditionalpatentsorpendingpatentapplicationsintheUSand othercountries.

Thisproductcontainslicensedthird-partysoftware.Seethemenuitem "About"intheproduct'suserinterfaceformoreinformation.

ThisproductcontainssourcecodecopyrightAppleComputer, Inc., under the terms of Apple Public Source http://www.opensource.apple.com/apsl).The source code is available from http://developer.apple.com/darwin/projects/bonjour/

EquipmentModifications

This equipment must be installed and used in strict accordance with the instructions given in the user documentation. This equipment contains no user-serviceable components. Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals.

TrademarkAcknowledgments

Apple,Boa,Bonjour,Ethernet,InternetExplorer,Linux,Microso ft, Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,WindowsVistaand WWWareregisteredtrademarksoftherespectiveholders.Javaand allJava-basedtrademarksandlogosaretrademarksorregiste red trademarks of Oracle and/or its affiliates. UPnP ^TM isacertification markoftheUPnP ^TM ImplementersCorporation.

WPA,WPA2andWi-FiProtectedSetuparemarksoftheWi-FiAlliance.

Electromagnetic Compatibility(EMC)

This equipment has been designed and tested to fulfill applicable standards for:

- Radiofrequencyemissionwheninstalledaccordingtothe instructionsandusedinitsintendedenvironment.

- Immunitytoelectricalandelectromag neticphenomenawhen installedaccordingtotheinstructionsandusedinitsintended environment.

USA

This equipment has been tested using a shielded network cable (STP) and foundtocomplywiththelimitsforaClassBdigitaldevice, pursuanttopart15oftheFCCRules. Theselimitsaredesigned toprovidereasonableprotectionagainstharmfulinterferenceina residentialinstallation. Thisequipmentgenerates,usesandcanradiate radiofrequencyenergyand,ifnotinstalledandusedinaccordance withtheinstructions,maycauseharmfulinterferencetoradio communications. However,thereisnoguaranteethatinterference willnotoccurinaparticularinstallation.Ifthisequipmentdoes causeharmfulinterferencetoradioortelevisionreception,which canbedeterminedbyturningtheequipmentoffandon,theuseris encouragedtotrytocorrecttheinterferencebyoneormoreofthe followingmeasures:

• Reorientorrelocatethereceivingantenna.
- Increase these separation between the equipment and receiver.
- Connecttheequipmentintoanoutletonacircuitdifferentfrom thattowhichthereceiverisconnected.
- Consult the dealer or an experienced radio/TV technician for help.

Canada

This Class B digital apparatus complies with Canadian ICES-003.

Europe

CE This digital equipment fulfills the requirements for RF emission according to the Class Blimit of EN55022.

This product fulfill therequirements for immunity according to EN61000-6-1 residential, commercial and light-industrial environments.

Thisproductfulfillstherequirementsforimmunityaccordingto EN61000-6-2industrialenvironments.

This product fulfill therequirements for immunity according to EN 55024 office and commercial environments.

Australia/NewZealand

This digitalequipmentfulfillstherequirementsforRFemission according to the ClassBlimitofAS/NZSCISPR22.

Korea

RadioTransmissionRegulatory Information

This equipment may generate or user radio frequency energy. The user could lose the authority to operate at this equipment if an unauthorized change or modification is made.

USA

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interferencereceived, including interferencethat may cause undesirable operation.

ThisproductcomplieswithFCCradiationexposurelimitsforan uncontrolledenvironment.Avoidoperatingthisproductatadistance lessthan 20cm(7.9in.)fromtheuser.

Canada

This device complies with Industry Canadicalence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

ThisproductcomplieswithICradiationexposurelimitsforan uncontrolledenvironment.Avoidoperatingthisproductatadistance lessthan20cm(7.9in.)fromtheuser.

Brazil

CE Hereby, Axis Communications AB declare that this product is incompliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom AxisCommunicationsAB,Emdalavägen14,SE-22369Lund.

Australia/NewZealand

This digitalequipmentfulfillstherequirementsoftheRadio CommunicationsStandardAS/NZS4771.

Korea

제품 사양

주파수:802.11b/g/n(HT20),2412\~2472MHz

온도:0\~+40°C

전원:DC5V,1.5A

적합성평가표시

(AXISM1043-W,M1044-W)

제조연월:별도 표시

AxisCommunicationsAB한국지사

ThisproductcomplieswithTechnicalRegulationsConformity Certification of Specified Radio Equipment.

Safety

ThisproductcomplieswithEN/IEC60950-1,Safetyof Information TechnologyEquipment.

The power supply used with this product shall fulfill the requirements for SafetyExtraLowVoltage(SELV)andLimitedPowerSource(LPS) according to EN/IEC/UL60950-1.

Support

Shouldyourequireanytechnicalassistance,pleasecontactyourAxisreseller.Ifyourquestionscannotbeansweredimmediately,yourresellerwillforwardyourqueriesthroughtheappropriatechannelstoensurearapidresponse.IfyouareconnectedtotheInternet,youcan:

• downloaduserdocumentationandsoftwareupdates

- find answers to resolved problems in the FAQ database. Search byproduct, category, orphrase

- report problems to Axis support staff by logging in to your private supportarea

- chatwithAxi ssupportstaff(selectedcountriesonly)

- visit Axis Support at www.axis.com/techsup/

LearnMore!

VisitA xislearningcenterwww.axis.com/academyforusefultrainings, webinars,tutorialsandguides.

TableofContents

Hardware Overview 6
Connectors 6
LED Indicators 7
Accessing the Product 9
AccessfromaBrowser 9
AccessfromtheInternet 10
SettheRootPassword 10
TheLiveViewPage 11
Media Streams 14
HowtoStreamH.264 14
MJPEG 14
AXIS Media Control(AMC) 14
AlternativeMethodsofAccessingtheVideoStream 15
AccessingAudioStreams 16
Setting Up the Product 17
Basic Setup 17
Video and Audio 18
VideoStream 18
Stream Profiles 19
Camera Settings 20
View Area 20
Overlay 21
PrivacyMask 22
Audio Settings 22
Audio Clips 23
Live View Config 24
PTZ (Pan Tilt Zoom) 27
PresetPositions 27
Guard Tour 27
Advanced 28
ControlQueue 28
Detectors 29
CameraTampering 29
MotionDetection 29
Audio Detection 31
PIRSensor 31
Events 32
SettingUpanActionRule 33
Recipients 34
Schedules 34
Recurrences 34
Recordings 36
RecordingList 36
Continuous Recording 36
System Options 38
Security 38
Date & Time 40
Network 41
Storage 49
Ports&Devices 49
Maintenance 49
Support 50
Advanced 51
ResettoFactoryDefaultSettings 51
Troubleshooting 52
CheckingtheFirmware 52
UpgradingtheFirmware 52
Emergency Recovery Procedure 52
Symptoms, Possible Causes and Remedial Actions 53
Technical Specifications 57
Connectors 59

TableofContents

Performance Considerations 60

HardwareOverview

Diagram of a device front panel with numbered components for labeling parts

ETHERNET POWER 8 9 10 11 12 13 14 15 16 17

1 StatusLEDindicator
2 Focusring
3 Lens
4 Microphone
5 Speaker
6 PIRsensor
7 Light(whiteilluminationLED)
8 Networkconnector(RJ-45)
9 Powerconnector
10 Lockring
11 I/Oterminalconnector
12 Controlbutton
13 WLANpairingbutton
14 PowerLEDindicator
15 NetworkLEDindicator
16 WirelessLEDindicator
17 Partnumber(P/N)&Se rialnumber(S/N)

TheAxisproducti s equipped with a lens with manual focus. It is delivered with the lens prefocused and manual focusing is usuallynotrequired.

Note

Onlychangethefocusifrequired,forexampleiftheimageisblurry.

Connectors

Fortechnicalspecifications,see page57.

Networkconnector-RJ-45Ethernetconnector.

NOTICE

Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. Any network cables that are routed in outdoor environments or similar shall be shielded (STP) and intended for their specific use. Make sure that the network switch is properly grounded. See ElectromagneticCompatibility(EMC) forregulatoryrequirements.

Controlbutton-Thecontrolbuttonisusedfor:

• Connecting to an AXIS Video Hosting System page 4. To connect, press and hold the button for about 1 second until the Status LED flashes green.
• Connecting to AXIS Internet Dynamic Page 3.1.10:connect, press and hold the button for about 3 seconds.
• Resetting the product to factory default settings. See page51.

WLAN pairing button - For connecting to an access point through push button configuration (PBC).

Powerconnector-MiniDCconnector

I/O terminal connector - Use in applications for e.g. motion detection, event triggering, time lapse recording and alarm notifications. In addition to an auxiliary power and a GND pin, the I/O terminal connector provides the interface to:

• Digital output – For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, output buttons on the Live View page or by an Action Rule. The output will show as active (shown under System Options > Ports & Devices) if the alarm device is activated.
• Digital input – An alarm input for connecting devices that can toggle between an open and closed circuit, for example: PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input becomes active (shown under System Options > Ports & Devices).

LED Indicators

LED	Color	Indication
Network	Green	Steadyforconnectiontoa100MBit/snetwork.Flashesfornetworkactivity.
	Amber	Steadyforconnectiontoa10MBit/snetwork.Flashesfornetworkactivity.
	Unlit	Nonetworkconnection.
Status	Green	Steadygreenfornormaloperation.
	Amber	Steady during startup and when restoring settings. Flashes while waiting to record an audio clip.
	Red	Flasheswhilerecordingaudio.Slowflashforfailedupgrade.
Power	Green	Normaloper ation.
	Amber	Flashesgreen/amberduringfirmwareupgrade.
Wireless	Unlit	Wiredmode.
	Green	Steady for connection to a wireless network. Flashes for network activity.
	Red	Steadyfornowirelessnetworkconnection.Flasheswhilescanningforwirelessnetworks.
	Amber	Steadyduringwirelessnetworkpairing.Flashesforwirelessnetworkactivity.

Note

• The Network LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports & Devices > LED. See the online help for more information.
• The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports & Devices > LED. See the online help for more information.
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance .

AccessingtheProduct

To install the Axis product, referto the Installation Guides supplied with the product.

The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, SafariwithMacintoshandFirefoxwithotheroperatingsystems.See TechnicalSpecifications,onpage57 . T o v i e w s t r e a m i n g v i d e o i InternetExplorer,allowinstallationofAXISMediaControl(AMC)whenprompted.

Note

• QuickTime ^TM is also supported for viewing H.264 streams and for audio.
• If your computer restricts the use of additional software components, the product can be configured to use a Java appletforviewingMotionJPEG.

AccessfromaBrowser

1.Startabrowser(InternetExplorer, Firefox, Safari).
2. Enter the IP address or host name of the Axis product in the browser's Location/Address field. To access the product from a Macintoshcomputer(MacOSX),clickontheBonjourtabandselecttheproductfromthedrop-downlist.

If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For more information on how to discover and assign anIPaddress, refertotheInstallationGuide.

1. Enter your user name and password. If this is the first time the product is accessed, the root password must first be configured;forinstructionssee SettheRootPassword,onpage10
2. The product'sLiveViewpageappearsinyourbrowser.

Note

The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in yourownLiveViewpage.

AXIS M1034-W Network Camera Live View | Setup | Help Stream profile Light Audio clip Motion JPEG Mejeri Playing Motion JP63

Accessfromthelnternet

Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network>TCP/IPAdvanced.

Formoreinformation,pleasesee NATtraversal(portmapping)forIPv4,onpage43 .SeealsoAXISInternetDynamicDNSServiceat www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup

SettheRootPassword

To gain access to the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which appears when the product is accessed for the first time.

To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The HTTPS certificate ensures encrypted exchange of information.

To set the password via a standard HTTP connection, enter it directly in the first dialog.

TosetthepasswordviaanencryptedHTTPSconnection,followthesesteps:

1. Click Create self-signed certificate.
2. Provide the requested information and click OK. The certificate is created and the password can now be set securely. All traffictoandfromtheproductisencryptedfromthispointon.
3. Enter a password and then re-enter to confirm the spelling. Click OK. The password has now been configured.

Note

• The default administrator user name root is permanent and cannot be deleted.
• If the password for root is lost, the product must be reset to the factory default settings. See ResettoFactoryDefault Settings, onpage51 .

Create Certificate Secure configuration of the root password via HTTPS requires a self- certificate. Create self-signed certificate... Configure Root Password using HTTP User name: root Password (max 64 characters): Confirm passwords: OK The password for the pre-configured administrator root must be changed before the product can be used. If the password for root is lost, the product must be reset to the factory default settings, by pressing the button located in the product's casing. Please see the user documentation for more information. ONVIF will be disabled. To enable ONVIF go to Setup > System Options > Security > ONVIF Create Self-Signed Certificate Common name: 10.92.25.211 Validity: 365 days [1..9644] *The name of the entity to be certified, i.e. the IP address or host name of this product. Once the certificate is created, this page will close and you will be able to configure the root password via HTTPS. AXIS Configure Root Password using HTTPS User name: root Password (max 64 characters): Confirm password: OK The password for the pre-configured administrator root must be changed before the product can be used. If the password for root is lost, the product must be reset to the factory default settings, by pressing the button located in the product's casing. Please see the user documentation for more information. ONVIF will be disabled. To enable ONVIF go to Setup > System Options > Security > ONVIF

SetPowerLineFrequency

Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page51) or by resetting the product to factory default.

AccessingtheProduct

Select the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments.

When using 50Hz, the maximum framerate is limited to 25fps.

Note

Power line frequency is different in different geographic regions. In the Americas, 60 Hz is usually used; most other parts of the world use 50 Hz. Local variations may apply, always check with the local authorities.

TheLiveViewPage

The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page. The following provides an overview of each available control.

ControlsontheLiveViewPage

Click View size to scale the image down to 800 pixels wide or to full scale. Only available in MJPEG.

The Stream Profile drop-down list allows you to select a customized or pre-programmed stream profile. Stream profiles are configured under Video & Audio > Stream Profiles. See StreamProfiles, onpage 19 .

Click Pulse to activate the built-in light for a defined period of time, for example 20 seconds.

Click the Active/Inactive buttons to manually turn the built-in light on and off.

Use the Slider to control the brightness of the built-in light, slide left to dim and slide right do to brighten.

Click Pulse to activate the output for a defined period of time, such as switching on an external light for 20 seconds.

Click the Active/Inactive buttons to manually start and stop a connected device — e.g. switch an external light onandoff.

The Manual Trigger button is used to trigger an action rule from the Live View page; see page12. Enable this button fromLiveViewConf i g>ActionButtons.

ClickSnapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your computer. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons.

The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio clip and click the Play button.

ManualTrigger

The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to validate actions during product installation and configuration.

Toconfigurethemanualtrigger:

1.GotoSetup>Events.
2.ClickAddtoaddanewactionrule.
3. From the Trigger drop-down list, select Input Signal.
4. From these second drop-downlist, select Manual Trigger.
5. Select the desired action and configure the other settings as required.

Formoreinformationaboutactionrules,see Events,onpage32.

ToshowthemanualtriggerbuttonsintheLiveViewpage:

1. GotoSetup>LiveViewLayout.
2. Under Action Buttons, select Show manual trigger button.

AXISMediaControlviewertoolbar

TheAXISMediaControlviewertoolbarisavailableinInternetExploreronly.See information.Thetoolbardisplaysthefollowingbuttons:

AXISMediaControl(AMC), onpage14 formore

The Play button connects to the Axis product and starts playing a media stream.

TheStopbuttonstopsthemediastream.

The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified intheAMCControlPanel.

Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboardtocancelfullscreenview.

The Record button is used to record the current video stream. The location where the recording is saved can be specified intheAMCControlPanel.

AMCAudioControls

AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when audioisenabled.

Speakerbutton—Clicktoturnthespeakersonoroff.

Microphonebutton-Clicktomuteorunmutethemicrophone.In Simplex-speakeronlymode , the MicrophoneandTalk buttonsmus tbothbeactivetosendaudiototheAxisproduct.Clickeitherbuttontostopaudiotransmission.

AccessingtheProduct

Usetheslidertocontrolthevolumeofthespeakersandthemicrophone.

Half-duplexmode

The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured from the AudiotabintheAMCControlpanel:

- Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen.

- Togglemode: Clickoncetoswitchbetweentalkingandlistening.

Simplex-speakeronlymode

To send audio, the Talk and Microphone buttons must both be active. Click either button to stop audio transmission.

PTZControls

The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under SystemOptions>Security>Users.

Note

ThesecontrolsareavailableifdigitalPTZisenabledintheselectedviewarea,see

ViewArea, onpage20 .

Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mousepointer.

Click the Center mode button and click in the image to center the camera view on that position. The center mode button could also be used to zoom in on a specific area. Click in the image and drag to draw a rectangle surrounding the areato bemagnified.Tozoomout,rotatethemousewheel.

Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-definedbuttonscanalsoappearintheControlpanel.See Controls,onpage28 .

Select a PTZ preset position to steer the camera view to the saved position. See PresetPositions, onpage27.

Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the cameraviewtothatposition.

Zoombar-Usethearrowstozoominandout,orclickonapositi

ononthebartozoomtothatposition.

ThePTZcontrolscanbedisable dunderPTZ>Advanced>Controls, see Controls,onpage28.

MediaStreams

The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determinethetypeyouuse.

The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.

HowtoStreamH.264

The video compression standard H.264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.

Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of your network. The available options in AXISMediaControlare:

UnicastRTP	Thisunicastmethod(RTPoverUDP)isused forliveunicastvideo,especiallywhenitis importanttoalwayshaveanup-to-datevideo stream,evenifsomeimagesaredropped.	Unicastingisusedforvideo-on-demand transmissionsothatthereisnovideotraffic onthenetworkuntilaclientconnectsand requeststhestream.Notethatthereareamaximumof20 simultaneousunicastconnections.
RTPoverRTSP	Thisunicastmethod(RTPtunneledoverRTSP) is useful as it is relatively simple to configure firewallstoallowRTSPtraffic.
RTPoverRTSPoverHTTP	Thisunicastmethodcanbeusedtotraverse firewalls.Firewallsarecommonlyconfiguredto allowtheHTTPprotocol,thusallowingRTPto betunneled.
MulticastRTP	Thismethod(RTPoverUDP)shouldbeusedforlivemulticastvideo.Thevideostreamisalways up-to-date,evenifsomeimagesaredropped.Multicasting provides the most efficient usage of bandwidth when there are large numbers of clientsviewingsimultaneously.Amulticastcannothewever,passanetworkrouterunlessthe router is configured to allow this. It is not possible to multicast over the Internet, for example. Notealsothatallmulticastviewerscountasoneunicastviewerinthemaximumtotalof20 simultaneousconnections.

AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

Note

H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

MJPEG

This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS MediaControlinInternetExplorerinWindows.

AXISMediaControl(AMC)

AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.

MediaStreams

The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User's Manualformoreinformation.

The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:

• WindowsControlPanel(fromtheStartmenu)
  • Alternatively, right-click the video image in Internet Explorer and click Settings.

AXIS Media Control Video Audio PTZ Recording General Network Streaming Snapshot MPEG-4 AXIS Media Control Copyright @ 2004-2011 Axis Communications AB Version 6.01 Versions Item Version Media Control 6.1.1.0 Audio Component 3.1.0.0 RTP Source Filter 3.1.1.0 MPEG-2 HTTP Source Filter 1, 3, 3, 1 MPEG-4 Video Decoder 2, 0, 4, 0 Motion JPEG Video Decoder 3, 0, 0, 0 File Writer 2, 0, 23, 0 Overlay Mixer Filter 2, 0, 0, 0 View License View User's Manual OK Cancel Apply

AlternativeMethodsofAccessingtheVideoStream

YoucanalsoaccessvideoandimagesfromtheAxisproductinthefollowingways:

• Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when required, for as long as required.
• Still JPEG images in a browser. Enter the path http:///axis-cgi/jpg/image.cgi
• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths can be used:

-UnicastviaRTP:axrtpu:///axis-media/media.amp

-UnicastviaRTSP:axrtsp:///axis-media/media.amp

• Unicast via RTSP, tunneled via HTTP: axrtsphttp:///axis-media/media.amp
• Multicast: axrtpm:///axis-media/media.amp

- QuickTime TM.Thefollowingpathscanbeused:

-rtsp:///axis-media/media.amp

-rtsp:///axis-media/media.3gp

Note

•=IPaddress
•TheAxisproductsupportsQuickTime6.5.1andlater.
- QuickTimeaddslatencytothevideostream.

- It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

AccessingAudioStreams

The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following ways:

- VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/developer
- Windows Media Player supports simplex audio. The following paths can be used:
- UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp
- UnicastviaRTSP:axrtsp://<ip>/axis-media/media.amp
- UnicastviaRTSP,tunneledviaHTTP:axrtsphttp://<ip>/axis-media/media.amp
- M u l t i c a s t : axrtpm://<ip>/axis-media/media.amp 

- QuickTime TM supportsG.711andAACaudioencoding.Thefollowingpathscanbeused:

-rtsp://<ip>/axis-media/media.amp
-rtsp://<ip>/axis-media/media.3gp

• T h e JavaappletsupportssimplexaudiowithG.711encoding.

SettingUptheProduct

The Axis product can be configured by users with administrator or operator rights. To open the product's Setup pages, click Setup in thetopright-handcorneroftheLiveViewpage.

• Administratorshaveunrestrictedaccesstoallsettings.
  -OperatorshaveaccesstoallsettingsexceptSystemOptions

Seealsotheonlinehelp

BasicSetup

BasicSetupprovidesshortcutstothesettingsthat should be made before using the Axis product:

1.Users.See page38.
2.Wireless.See page44.
3.TCP/IP.See page41.
4. Date&Time.See page40.
5.VideoStream.See page18.
6.AudioSettings.See page22.

The Basic Setup menu can be disabled from System Options > Security > Users.

VideoandAudio

The video and audio settings can be used to optimize video and audio quality. You can configure the following:

•Videostreamsettings.See page 18.
- S t r e a mpage19. o files.See
- Camerasettings.See page20.
• View page20e a . See
•Overlayimage.See page21.
- Priva page22m ask. See
• Audiosettings.See page22.
• Audioclips.See page23.

VideoStream

You can define the following video stream settings from Video & Audio > Video Stream:

- I m a page19. S e e

•H.264.See page19.

Basic Setup Video & Audio Stream Profiles Camera Settings View Area Overlay Image Privacy Mask Audio Settings Audio Clips Live View Config PTZ Detectors Events Recordings System Options About Video Stream Settings Image Audio HJ64 Image Appearance Resolution: 800x600 (4:3) pixels View area size: 800x600 Compression: 30 [0..100] Mirror image Rotate image: 0 degrees Video Stream Maximum frame rate: Unlimited Limited to [1..30] fps per viewer Overlay Settings Include overlay image at the coordinates: X 0 [0..] Y 0 [0..] Include data Include time Include text: Text color: white Text background color: black Place text/date/time at top of image Preview View image stream while configuring. Video format: MJPEG Open... Save Reset

PixelCounter

The pixel counter shows the number of pixels in an area of the image. The pixel counter is useful in situations where there is a requirement that the image is a certain size, for example in face recognition.

Thepixelcountercanbeaccessedfrom:

- Video & Audio > Video Stream. Under Preview, click Open and select the Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply.

- The Live View page in Internet Explorer in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.

Image

The default image settings can be configured under Video & Audio > Video Stream. Select the Image tab.

The followingsettingsareavailable:

• Resolution.Selectthedefaultresolution.
• Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes.
• Rotateimage.Ifrequired, theimagecanberotated.
  • Mirror. If required, the image can be mirrored.
  • Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be limited.
  •Overlaysettings. See Overlay, onpage21 .

ClickSavetoapplythenewsettings.

H.264

H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas P-framesonlycontainthedifferencesfrompreviousframes.

The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidthrequirementsinsomecases, but may also have an adverse effect on inequality.

The bit rate can be set as Variable Bit Rate (VBR) or Constant Bit Rate (CBR). VBRadjuststhebitrateaccordingtotheimage complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to increase for increased imageactivity, but in this case cannot, framerateandimagequa lityareaffectednegatively. Topartlycompensateforthis, it is possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image quality are equally affected. You must save your settings before they cantakeeffect.

The current bit rate can be set to appear as text overlay. To do this, select the Include text check box option under Overlay Settings and enter the modifier #b in thefield.

MJPEG

Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage, themaximumframesizeshouldbesettoanoptimalvalue.

Stream Profiles

A stream profile is a set of pre-configured stream settings including resolution, compression, frame rate and overlay settings. Streamprofilescanbeused:

- Whensettinguprecordingusingactionrules,see

Events, onpage32 .

- Whensettingupacontinuousrecording,see

ContinuousRecording, onpage36 .

- In the Live View page – select the stream profile from the Stream profile drop-down list.

VideoandAudio

Four pre-programmed stream profiles are available for quick set up. Each pre-programmed profile has a descriptive name, indicating its purpose. If required, the pre-programmed stream profiles can be modified and new customized stream profiles can be created.

To create a new profile or modify an existing profile, go to Setup > Video & Audio > Stream Profiles.

To select a default stream profile for the Live View page, go to Setup > Live View Config.

CameraSettings

The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.

ImageAppearance

Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a blackandwhiteimage.

The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.

Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light conditions. A lower setting reduces image noise, but the whole image will appear less sharp.

The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.

WhiteBalance

White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light

sourcefromthedrop-downlist.Foradescriptionofeachavailablesetting,seetheonlinehelp

ExposureSettings

Configure the exposure settings to suit the image quality requirements in relation to lighting, framerate and bandwidth considerations.

Exposure value - Click in the bar to fine-tune the exposure.

Enable Backlight compensation - Enable this option if a bright spot of light, for example a light bulb, causes other areas in theimagetoappeartoodark.

Exposure priority – When Motion is prioritized, motion blur in the image is minimized. This can be useful for recognition of moving objectssuchaspeopleandvehicles.H however,prioritizingmotionmaycauseanincreaseinimagenoise,especiallyinlowlight situations. When Low noise is prioritized, image noise is minimized. The file size is reduced, which can be useful if storage space or bandwidth is limited. However, prioritizing low noise may result in a very dark image, especially in low light situations.

ViewArea

A view area is a cropped part of the full view. The view area is treated as a video source in Live View and has its own video streamandPTZ settings.

Whensett ing up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area size. Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor capture, requiring more bandwidth without adding image information.

To enable a view area, go to Video & Audio > Camera Settings and select Enable View Area.

Toconfiguretheviewarea:

1. GotoVideo&Audio>ViewArea.

2. Select an Aspect ratio and a Video stream resolution.

3. Usethemousetomoveandresizetheviewarea.

4. SelectEnablePTZtoenabledigitalPTZfortheviewarea.
   5.ClickSavetosavethesettings.

Note

The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the fullview.

Overlay

Overlays are used to provide extra information, for example for forensic video analysis or during product installation and configuration. Overlays are superimposed over the video stream.

An overlay text can display the current date and time, or a text string. When using a text string, modifiers can be used to display information such as the current bit rate or the current frame rate. For information about available modifiers, see FileNaming&Date/TimeFormats intheonlinehelp.

Toenableoverlays:

1. Go to Video & Audio > Video Stream and select the Image tab.
2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to theAxisproduct, see OverlayImage.
3. To include date and time, select Include date and Include time.
4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see FileNaming&Date/TimeFormats intheonlinehelp.
5. Select the text color, the text background color and the position of the overlay.
   6.ClickSave.

To modify the date and time format, go to System Options > Date & Time. See Date&Time, onpage40

OverlayImage

An overlay image is a static image superimposed over the video stream. The image, for example company logo, is used to provide extrainformationortomaskapartoftheimage.

Since it is static, the position and size of an overlay image will remain the same regardless of resolution and digital Pan/Tilt movements. To set up a dynamic mask, which will always mask a specified part of the monitored area, see PrivacyMask.

To use an overlay image, the image must first be uploaded to the Axis product:

1. Go to Video & Audio > Overlay Image.
2. Click Browse and browse to the file.
   3.ClickUpload.
3. Select the imagetouse from the Use overlay imagelist.
   5.ClickSave.

Todisplaytheoverlayimage:

1. Go to Video & Audio > Video Stream and select the Image tab.
2. Under Overlay Settings, select Include overlay image at the coordinates and enter the X and Y coordinates.

3.ClickSave.

Forinformationaboutsupportedimageformats,seetheonlinehelp

PrivacyMask

A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be bypassed via the VAPIX® ApplicationProgrammingInterface(API).

The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.

Formoreinformation,seetheonlinehelp

Important

Adding many privacy masks may affect the product's performance.

AudioSettings

The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio.

AudioModes

TheAxisproductsupportsthefollowingaudiomodes:

Fullduplex-Simultaneoustwo-wayaudioallowingtheAxisproducttotransmitandrechocancellation;iffeedbackloopsappear,trymovingthemicrophoneorthespeaker.

eceiveaudioatthesametime.Thereisno

Half-duplex - Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the Live View page, use the Talk and Listen buttons, see AMCAudioControls, onpage12 .

Simplex — speaker only – Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product. TotransmitaudiousingtheLiveViewpage,th e Talk and Microphone buttons must both be active, see AMC AudioControls,onpage12 .

Simplex – microphone only – Audio captured by the product microphone is transmitted from the Axis product to one or more clients.

To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list.

Audiolnput

Input sensitivity - Select the microphone sensitivity level (High/Low) depending on the sound level in the monitored area. For example, if the Axis product is installed in a noisy environment, try setting the input sensitivity to Low.

Input gain - Control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify the sound. If the sound is too high, choose a lower dB. The Level bar gives a visual representation of the audio signal level in dB relativetothefull-scaleinputlevel.

•Green—thesignalisatagoodlevel.
- Yellow—thesignalisbecomingdistorted.
- Red—thesignalisdistorted.

Encoding-Selectdigitalaudioencodingformat.

VideoandAudio

• AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included in the Axis product.
  •G711
  •G726

Sample rate - The number of times per second the sound is sampled. A higher sample rate will provide better audio quality, but also requires a greater bandwidth.

Bit rate - Set the required bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit ratemayhavelatencyordelay, butwillrequirelessbandwidth.

Formoreinformationaboutthesesettings,pleaseetheonlinehelp

AudioOutput

Configure the audio output settings under Video & Audio > Audio Settings.

Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the soundistoohigh,choosealowerdB.

AudioClips

An audio clip is a sound file that can be played when events occur or directly from the Live View page. The audio clip must first be uploadedtotheAxisproductrecordedbyamicrophoneconnectedtotheproduct.

To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For moreinformationseetheonlinehelp

To configure the Axis product to play audio clips when an event occurs, an actionrulemustbesetup.Formoreinformation,see Events,onpage32.

Note

Audio clips cannot be used if the product's audio functionality is enabled. The audio functionality is enabled on the Audio tabunderVideo&tAudio>VideoStream.

LiveViewConfig

You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of theLiveView page.

• S t r e a mpag€19r. o file.See
• DefaultViewerforBrowser.See page24.
  -ViewerSettings.See page25.
  • User De fingleinks.See
  •LightButtons.See page25.
• OutputButtons.See page26.

- Action Buttons. These are the buttons described in ControlsontheLiveViewPage,onpage11

Live View Layout Stream Profile Stream profile: Motion JPEG Show stream profile selection Default Viewer Windows Internet Explorer: AMC (ActiveX) Other Browsers: Server push Note: QuickTime is only used with H.264. Motion JPEG will be shown with AMC in Windows Internet Explorer and with server push in other browsers. Viewer Settings Show viewer toolbar Enable H.264 decoder installation Show crosshair in PTZ joystick mode* Use PTZ joystick mode as default* Enable recording button *Not applicable to AMC (ActiveX). Action Buttons Show manual trigger button Show snapshot button Show audio clip section User Defined Links Show custom link 1 Use as: cgi link web link Name: Custom link 1 URL: http:// Show custom link 2 Use as: cgi link web link Name: Custom link 2 URL: http:// Show custom link 3 Use as: cgi link web link Name: Custom link 3 URL: http:// Show custom link 4 Use as: cgi link web link Name: Custom link 4 URL: http:// Light Buttons Light ****** Output Buttons Output 1 ****** Save Reset

DefaultViewerforBrowsers

From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and selects the best available combination.

BrowserViewerDescription
WindowsInternetExplorer	AMC	RecommendedviewerinInternetExplorer(H.264/MotionJPEG).
	QuickTime	H.264.
	Javaapplet	AslowerimagingalternativetoAMC(MotionJPEG).Requiresoneofthe followinginstalledontheclient:•JVM(J2SE)1.4.2orhigher.•JRE(J2SE)5.0orhigher.
	Still image	Displays still images only. Click the Refresh button in your browser to view a newimage.
Otherbrowsers	ServerPush	Recommendedviewerforotherbrowsers(MotionJPEG).
	QuickTime	H.264.
	Javaapplet	AslowerimagingalternativetoServerPush(MotionJPEGonly).
	Still image	Displays still images only. Click the Refresh button in your browser to view a newimage.

For more information, please see the online help

ViewerSettings

To configure options for the viewer, go to Live View Config > Viewer Settings.

• Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video imageinyourbrowser.
• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your Axisreseller.
• Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode.
• Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ controlpanel.
• Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXISMediaControl (AMC), on page14 .

User Defined Links

To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://" from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.

LightButtons

The built-in light on the AXIS product can be controlled directly from the Live View page by enabling the display of light buttons. To display the light buttons in the Live view Page, select the type of control from the drop-down list under Live View Config > Light Buttons:

• Pulse activates the light for a defined period of time. The pulse time can be set as short as 1/100 second, and as long as 60 seconds
  • Active/Inactive displays two buttons (on/off).
• Slider controls the brightness of the built-in light, slide left to dim and slide right do to brighten.

OutputButtons

External I/O devices connected to the Axis product's output ports can be controlled directly from the Live View page.

TodisplayoutputbuttonsintheLiveViewpage:

1. Go to Setup > Live View Config.
2. UnderOutputButtons, select the type of controltouse:

- Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60 seconds.

-Active/Inactive displaywobuttons, oneoreachaction.

To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port's Normal state.

FormoreinformationaboutI/Oports,see I/OPorts,onpage49 .

PTZ(PanTiltZoom)

The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see ViewArea, onpage20 .

PresetPositions

A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways:

- By selecting the preset from the Preset positions drop-down list in the Live View Page.

• Whensettingupactionrules.See page32.
• WhensettingupGuardTour.See page27.

Toaddapresetposition:

1. GotoPTZ>PresetPositions.
2. Usethepan, tilt and zoom control of steeer the camera view to the desired position.
3. Enter a descriptive name in the Current position field.

The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time. Enter the length of time in the field and click Save. Set the time to zero to prevent the product from automatically returning to the Home position.

To include the preset position name in the overlay text, go to Video &t Audio, select Include overlay text and enter the modifier #P in the field. For more information about modifiers, see FileNaming&tDate/T imeFormats intheonlinehelp

Preset Positions Preset Position Setup Current position: Add Available positions: Home (H) ▼ Go to Remove Return to home after: 30 [0...300] seconds, 0 = disabled Save Up TILT Down Ready, I cannot not available PAS Left Right Home ZOOM wide Right Cable Ctrl panel

GuardTour

A guard tour displays the video stream from different preset positions, one-by-one, in a predetermined order or at random and for configurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser.

To add a guard tour:

1. Go to PTZ > Guard Tour and click Add.

PTZ(PanTiltZoom)

2.Enteradescriptivename.
3. Specify the pause length between runs.
4. Select an available preset position and click Apply.
5. Specify theViewTimeinsecondsorminutes.
6. Specify the View Order or select the Random view order option.
7.ClickSave.

To modify or remove guard tours, go to PTZ > Guard Tour, select the guard tour in the Guard Tour List and click Modify/Remove.

Formoreinformationseetheonlinehelp

Advanced

Controls

Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX® Application Programming Interface. The buttons will be displayed in the PTZ control panel, which is available in the Live View page through theCtrlpanelbutton,see page13.

ControlQueue

The administrator can set up a queue for PTZ controllers from PTZ > Control Queue. Once set up, the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time. Other users will be placed in queue.

Auserwhobelongstoagroup(see Users, onpage38) with a higher PTZ priority cangobefore other users in the queue and take control of the product. The order of priority is as follows:

1. Administrator – An administrator takes over PTZ control regardless of who is first in queue. The administrator will be removed from the queue 60 seconds after the last PTZ control command.
2. Event – The Axis product can be configured to go to a presetpositionwhentriggeredbyanalarm(see Events, onpage32). The event will immediately be placed first in the queue except when an administrator is in control.
3. Operator—Sameas administrator but with lower priority
   4.GuardTour—Aguardtour(see page27) has PTZ control for an indefinite period of time. It may be overridden by an operator, event or administrator. The guard tour will resume when higher priority groups leave the queue.
4. Viewer - Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed ontothenex tviewerinqueue.

Note

• The administrator can enable and disable PTZ controls for selected users.
• To identify different users in the viewer group, cookies must be enabled on the client.

Detectors

CameraTampering

Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. Tosendanalarm, forexampleanemail, anactionrulemustbesetup.

Toconfiguretampering:

1. GotoDetectors > CameraTampering.
2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This can help prevent false alarmsforknownconditionsthataffecttheimage.
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed, covered, or rendered severely out of focus.
   4.ClickSave.

Toconfiguretheproducttosendanalarmwhentamperingoccurs:

1. GotoEvents>ActionRules.
   2.ClickAddtosetupanewactionrule.
2. EnteraNamefortheactionrule.
3. Under Condition, select Detectors from the Trigger list.
4. SelectTamperingfromthelistofdetectors.

5. Optionally, select as schedule and set additional conditions.

6. Select the action. To send an email, select Send Notification and select a Recipient from the list of defined recipients.

Note

The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state.

Formoreinformationonactionsrules,see Events,onpage32.

MotionDetection

Motion detection is used to generate an alarm whenever movement starts or stops in the camera view.

Motion detection is configured by defining up to 10 Include and Exclude windows:

• Include windows – define areas where motion should be detected
• Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored).

Forinstructions,see SetupMotionDetectionWindows,onpage30

To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See Motion DetectionParameters, onpage30 .

Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. Form more information, see SettingUpanActionRule, on page 33.

Detectors

Note

Usingthemotiondetectionfeaturemaydecreasetheproduct'soverallperformance.

Motion Detection Basic Setup Video & Audio Live View Config PTZ Detectors Camera Tanpering Motion Detection Audio Detection Events Recordings System Options About mejeri Configure Included Windows Configure Included Window Windows Name New Del DefaultWindow Object Size History Sensitivity Save Activity View All Windows View Selected Window

SetUpMotionDetectionWindows

TosetupamotiondetectionIncludeWindow, followtheseinstructions:

1. GotoDetectors > MotionDetection.
2. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter a descriptivename.
3. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired position) of the window.
4. Adjust the Object Size, History and Sensitivity profile sliders (see MotionDetectionParameters for details). Any detected motion within an active window is indicated by red peaks in the Activity window.
   5.ClickSave.

Toexcludepartsoftheincludewindow,selecttheCon includewindow.

figure Excluded Windows and position the exclude window within the

To delete an include or exclude window, select the window in the list of windows and click Del.

MotionDetectionParameters

The parameters controlling motion detection are described in the table below:

Parameter	ObjectSize	History	Sensitivity
Description	Objectsizerelativetowindow size.	Objectmemorylength.	Differenceinluminance betweenbackground and object.
Highlevel(100%)	Onlyverylargeobjectstrigger motiondetection.	Anobjectthatappears in thewindow triggersmotion detectionforalongtime beforeitisconsideredas non-moving.	Ordinarycoloredobjectson ordinarybackgroundstrigger motiondetection.
Mediumlevel(50%)			Alargedifferenceinluminance isrequiredtotriggermotion detection.

Detectors

Lowlevel(0%)	Evenverysmallobjectstrigger motiondetection.	Anobjectthatappearsin thewindowtriggersmotion detectiononlyforaveryshort timebeforeitisconsideredas non-moving.	Onlyverybrightobjectson adarkbackgroundtrigger motiondetection.
Recommendedvalues	5–15%60–90%75–95%
Defaultvalues	15%90%90%

Note

• To trigger on small objects or movements, use several small motion detection windows rather than one large window and selectalowobjectsize.
• To avoid triggering on small objects, select a high object size.
• If no objects should appear in the Include Window, select a high history level. This will cause motion detection to triggeraslongastheobjectispresentinthewindow.
• To only detect flashing light, select a low sensitivity. In other cases high sensitivity is recommended.

AudioDetection

The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

1. GotoDetectors>AudioDetection.
   2.SettheaudioalarmlevelandclickSave.
2. Go to Events > Action Rules and set up an action rule, see SettingUpanActionRule,onpa ge33.

Detected audio is indicated by colored peaks in the Activity indicator. An eventistriggeredwhendetectedaudiorisesaboveorfalls belowthethresholdvalue,whichisrepresentedbythebar.

PIRSensor

The PIR (Passive Infrared) sensor detects motion by measuring changes in infrared light. The sensor can for example be used in low-light environments where videomotion detection(see page29) is not reliable.

To adjust the sensitivity of the PIR sensor, an action rule that activates the built-in light when the PIR sensor detects motion is useful:

1. Go to Events > Action Rules and click Add.
2. Select Detectors from the Trigger list and then select PIR.
3. SelectActivateLightastheaction.
   4.ClickOKtosavetherule.
   5.GotoDetectors>PIRSensor.
4. Make sure there is movement in front of the camera and adjust the Sensitivity until the light is activated.
5. When satisfied, click Save.

By setting up action rules, the Axis product can be configured to, for example, record video when the PIR sensor detects motion. If the camera is used in a low-light environment, an action rule that turns on the built-in light can improve image quality of therecordedvideo.

Formoreinformationonactionrules,see Events,onpage32 .

Events

The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule.

Available Action Rule triggers and conditions include:

- Detectors

-AudioDetection—triggertherulewhenaudioisdetected,see AudioDetection,onpage31.

- Motion Detection – trigger the rule when motion is detected, see MotionDetection,onpage29

-PIR—triggertherulewhenthePIRsensordetectsmotion,see PIRSensor,onpage31 .

- Tampering – trigger the rule when tampering is detected, see CameraTampering, onpage29.

- Hardware

- Network – trigger the rule if network connection is lost or restored.

-InputSignal

- Digital Input Port — trigger the rule when an I/O port receives a signal from a connected device, see //0 Ports,onpage49 .

- Manual Trigger – trigger the rule using the Manual Trigger button in the Live View page, see ControlsontheLiveViewPage,onpage11 .Thiscanforexamplebeusedtovalidateactionsduringproductinstallation andconfiguration.

•PTZ

- Moving — trigger the rule when the camera view moves due to a PTZ operation. This can forexample be used as an additional condition to prevent an action rule triggered by motion detection to record video while the cameraview moves duetoa PTZ operation.

- Preset Reached – trigger the rule when the camera stops at a preset position. This can be for example be used with the SendImagesactionuploadimagesfrom thepresetposition.

•Storage

-Available—triggerther ulewhenthestoragedeviceisunmountedorremoved.Thiscanforexamplebe usedtosendmaintenancenotifications.

- Full — trigger the rule when the storage device is full. Under normal operation, the oldest recordings will be overwritten to prevent the storage device from becoming full.

- Locked — trigger the rule if the storage device is locked (write protected).

•System

- System Initializing – trigger the rule when the product is being started. This can for example be used to send a notificationwhentheproductrestarts.

•Time

-Recurrence—triggertheruleperiodically,see uploadanimageevery5minutes. Recurrences,onpage34 . Thiscanforexamplebeusedto

- Use Schedule – trigger the rule according to the selected schedule, see Schedules, on page 34.

Availableactionsinclude:

- ActivateLight—turnthebuilt-inlightonoroff.

Events

• Output Port – activate an I/O port to control an external device.
  -PlayAudioClip—see AudioClips,onpage23
• PTZControl

-PresetPosition—gotoapresetposition.

-GuardTour-startaguardtour,see GuardTour,onpage27 .

• RecordVideo—recordvideotoaselectedstorage.
• SendImages— sendimagestoarecipient.
• Send Notifications – send a notification message to a recipient.
• Status LED — flash the LED indicator. This can for example be used to validate triggers such as motion detection during productinstallationandconfiguration.

SettingUpanActionRule

An action rule defines the conditions that must be met for the product to perform an action, for example record video or send email notifications. If multiple conditions are defined, all must be met to trigger the action.

The following example describes how to set up an action rule to record video to a network share if there is movement in the camera's fieldofview.

Setupmotiondetectionandaddanetworkshare:

1. Go to Detectors > Motion Detection and configure a motion detection window, see page30
2. Go to System Options > Storage and set up the network share, see page49.

Setuptheactionrule:

1. Go to Events > Action Rules and click Add.
2. SelectEnableruleandenteradescriptivenamefortherule.
3. Select Detectors from the Trigger drop-down list.
4. Select Motion Detection from the drop-down list. Select the motion detection window to use.
5. Optionally, select a Schedule and Additional conditions, see below.
6. Under Actions, select Record Video from the Type drop-down list.
7. Select a Stream profile and configure the Duration settings as described below.
8. SelectNetworkSharefromtheStoragedrop-downlist.

To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again.

The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered again during the post-trigger time, the recording time will be extended with another post-trigger time period.

Formoreinformation,seetheonlinehelp

Recipients

Recipients receive media files and notification messages. The following recipients are available:

RecipientUsewithaction
Email	SendImagesSendNotification
FTP	SendImages
HTTP	SendImagesSendNotification
NetworkShareSendImages
TCPSendNotification

Note

A network share can also be used as a storage device for recorded video. Go to System Options > Storage to configure anetworksharebeforesettingupacontinuousrec or ding o r a n a ct i o n r u l e t o r e c o r d v S t o r g e, or page 49 formoreinformationaboutstoragedevices.

Toaddarecipient:

1. Go to Events > Recipients and click Add.
2. Enteradescriptivename.
3. SelectarecipientType.
4. Entertheinformationneededfortherecipienttype.
5. Click Test to test the connection to the recipient.
6. ClickOK.

Schedules

Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below.

Tocreateanewschedule:

1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.
3. ClickOK.

To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.

Recurrences

Recurrences are used to trigger Action Rules repeatedly, for example every 5 minutes or every hour.

Tosetuparecurrence:

1. Go to Events > Recurrences and click Add.
2. Enteradescriptivenameandrecurrencepattern.

Events

3.ClickOK.

To use the recurrence in an Action Rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and thenselecttherecurrencefromtheseconddrop-downlist.

To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.

Recordings

The Axis product can be configured to record video continuously or according to an action rule:

•Tostartacontinuousrecording,see page36.
- Tosetupactionrules,see page33.
•Toaccessrecordings,see RecordingList,onpage36 .
- To co n figurecameracontrolledstoragepage49.

RecordingList

Recorded videos are listed on the Recordings > List page. The list shows each recording's start date and time, duration and the event that triggered the recording.

Toplayordownloadarecording, followthesesteps:

1. GotoRecordings>List.
2. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take alongtimetocomplete.
3. Selecttherecording.
4. Click Play to play the recording, or click Download to download the recording.

Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped withthedateandtimetheyweredownloaded(thatis,notthedatethe recordingsweremade).

Note

To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter can bedownloaded from www.axis.com/techsup/software

For detailed recording and video information, select a recording and click Properties.

Toremovearecording,selecttherecordingandclickRemove.

ContinuousRecording

The Axis product can be configured to continuously save video to a storage device. See Storage, onpage49 formoreinformation about storage devices. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove oldrecordings.

Tostartacontinuousrecording,followthesesteps:

1. GotoRecordings>Continuous.
2. SelectEnabled.
3. SelecttypeofstoragedevicefromtheDisklist.
4. Select a Stream profile to use for continuous recordings.
   5.ClickSavetosaveandstarttherecording.

Recordings

Note

If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of recordings.

SystemOptions

Security

Users

User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access theLiveViewpage.

Theuserlistdisplaysauthorizedusersandusergroups(accesslevels):

Viewer-AccesstotheLiveViewpage

Operator-Access to theLiveViewpage and to all settingsexceptSystemOptions

Administrator – Unrestricted access to all settings; can add, modify and remove other users.

Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need to login again and be configured to use this functionality.

Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.

Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.

Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be made before using the Axis product.

ONVIF

ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems.

Bycreatingauseryouautomatically enable ONVIF communication. Use the user name and password with all ONVIF communication with the product. Formoreinformationseewww.onvif.org

IPAddressFilter

IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowedordeniedacces s to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.

The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).

HTTPS

The Axis product supports encrypted browsing using HTTPS. This is configured on the System Options > Security > HTTPS page.

A self-signed certificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create self-signed certificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is only implemented after the installation of a signed certificate issued by a Certificate Authority.

To obtain a signed certificate from an issuing Certificate Authority, click Create Certificate Request. When the signed certificate is returned, click Install signed certificate to import the certificate. The properties of any certificate request currently resident in the productor installed can be viewed by clicking Properties.

To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.

Formoreinformation,seetheonlinehelp

IEEE802.1X

IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices.IEEE802.1XisbasedonEAP(ExtensibleAuthenticationProtocol).

To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft InternetAuthenticationService.

In Axis' implementation, the network device and the authentication server authenticate themselves with the help of digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by an Certification Authority (CA). You need:

• a CA certificate to validate the identity of the authentication server
• a CA-signed client certificate and a private key to authenticate the network device.

ToallowthenetworkdevicetoaccessanetworkprotectedbyIEEE802.1X:

1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the clientprivatekey.
3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.
4. ChecktheboxtoenableIEEE802.1XandclickSave.

Certificates

CA Certificate	The CA certificate is used to validate the identity of the authentication server. Enter the path to the certificate directly, or locate the file using theBrowsebutton. Then clickUpload. To re move a certificate, clickRemove.
Clientcertificate	The client certificate and private key are used to authenticate the network device. They can be uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use the Client private key field if uploading one combined file. For each file, enter the path to the file, or locate the file using theBrowsebutton. Then clickUpload. To remove a file, clickRemove.
Clientprivatekey

Settings

EAPOLversion	Select the EAPOL version (1 or 2) as used in your network switch.
EAPidentity	Enter the user identity (maximum 16 characters) associated with your certificate.
Privatekeypassword	Enterthepassword(maximum 16characters)fortheprivatekey.
EnableIEEE802.1X	ChecktheboxtoenabletheIEEE802.1Xprotocol.

Certificates

Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates can be used with the Axis product:

Server/Client certificates - to authenticate the Axis product

CA certificates – to authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connectedtoanIEEE802.1Xprotectednetwork.

Note

Installed certificates, except preinstalled CA certificates, will be deleted if the product is reset to factory default. Preinstalled CA certificates that have been deleted will be reinstalled.

SystemOptions

A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.

Toinstallaself-signedcertificate:

1. Go to System Options > Security > Certificates.
2. Click Create self-signed certificate and provide the requested information.

TocreateandinstallaCA-signedcertificate:

1. Createaself-signedcertificateasdescribedabove.
2. Go to System Options > Security > Certificates.
3. Click Create certificate signing request and provide the requested information.
4. CopythePEM-formattedrequestandsendtotheCAofyourchoice.
5. When the signed certificate is returned, click Install certificate and upload the certificate.

Server/Client certificates can be installed as Certificate from signing request or as Certificate and private key. Select Certificate and private key if the private key is to be upload as a separate file or if the certificate is in PKCS#12 format.

The Axis product is shipped with several preinstalled CA certificates. If required, additional CA certificates can be installed:

1. GotoSystemOptions>Security>Certificates
2. Click Install certificate and upload the certificate.

AudioSupport

Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure audiosettings, see AudioSettings, onpage22 .

Note

Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.

Date&Time

The Axis product's date and time settings are configured under System Options > Date & Time.

Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see below).

To change the date and time settings, select the preferred Time mode under New Server Time:

• Synchronize with computer time sets date and time according to the computer's clock. With this option, date and timearesetonceandwillnotbeupdatedautomatically.
• Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are updated continuously. For information on NTP settings, see NTP Configuration, on page 42.

If using a host name for the NTP server, a DNS server must be configured. See DNSConfiguration,onpage42 .

- Setmanuallyallowsyoutomanuallysetdateandtime.

If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving timechanges.

The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predefined formatssee FileNaming&Date/TimeFormats in the online help for information on how to create custom date and time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.

Network

BasicTCP/IPSettings

The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always been enabled.

NetworkInterfaceMode

The network interface to the AXIS product can be wired or wireless. Different settings can be used for each network interface, but only one can be used at a time. In Auto mode the product will use a wireless network unless a network cable is connected, in which case it will use the wired network. In Wired mode the product will require a network cable to connect to the network.

IPv4AddressConfiguration

By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.

DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is then possible to access the Axis product by name (hostname).

If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset theproducttothefactorydefaultsettings(see page51)andthenperformtheinstallationagain.

To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.

IPv6AddressConfiguration

If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.

To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.

ARP/Ping

TheIPaddresscanbesetusingARPandPing.Forinstructions,seetheproduct's InstallationGuide.

ARP/Pingisenabledbydefault.Todisable,unchecked heboxunderSystemOptions>Network>TCP/IP>Basic.

TheARP/Pingserviceisautomaticallydisable dtwominutesaftertheproductisstarted,orassoonasanIPaddressisset.Toresetthe IPaddress,theproductmustberestartedtoactivateARP/Pingforanadditionaltwominutes.

Pinging the product is still possible when this service is disabled.

AXISVideoHostingSystem(AVHS)

AVHSusedinconjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting

AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.

One-click enabled - Press the product's control button (see HardwareOverview,onpage6) toconnecttoanAVHSserviceoverthe Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not registeredwithin24hoursfromwhenthebuttonispressed,theproductwilldisconnectfromtheAVHSservice.

Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.

SystemOptions

AXISInternetDynamicDNSService

AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net

To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet Dynamic DNS service for the product can be at any time be removed.

AdvancedTCP/IPSettings

DNSConfiguration

DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System Options>Network>TCP/IP>Advanced.

Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.

To make manual settings, select Use the following DNS server address and specify the following:

Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.

Primary/Secondary DNS server – Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optionalandwillbeusediftheprimaryisunavailable.

NTPConfiguration

NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under SystemOptions>Network>TCP/IP>Advanced.

Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.

To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.

HostNameConfiguration

The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.

Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.

SelectUsethehostnametosetthehostnamemanually.

Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product's IP address changes.

Formoreinformation,seetheonlinehelp

Link-LocalIPv4Address

Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access theproductfrom other hosts on the same segment on the local network. The product can have a Link-Local IP and a static orDHCP-suppliedIPaddressatthesametime.

This function can be disabled under System Options > Network > TCP/IP > Advanced.

HTTP

The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the defaultsetting, which is 80, any port in the range 1024–65535 can be used.

SystemOptions

HTTPS

The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to thedefaultsetting, which is 443, anyportintherange 1024-65535 can be used.

To enable HTTPS, go to System Options > Security > HTTPS. For more information, see page38.

NATtraversal(portmapping)forIPv4

A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the "outside", that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).

Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product.

NAT traversal is configured under System Options > Network > TCP/IP > Advanced.

Note

• For NAT traversal to work, this must be supported by the router. The router must also support UPnP ^TM .
• The router has many different names: "NAT router", "Network router", "Internet Gateway", "Broadband router", "Broadband sharing device" or "Home firewall" but the essential purpose of the device is the same.

Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnP ^TM . NotethatUPnP ^TM must be enabled in the product (see System Options > Network > UPnP).

Use manually selected NAT router – Select this option to manually select a NAT router and enter the IP address for the router in the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is found, the defaultrouter is selected.

Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is entered here, a port number is automatically selected when NAT traversal is enabled.

Note

• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.

FTP

The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled underSystemOptions>Network>TCP/IP>Advanced.

Note

This FTP server has nothing to do with the product's ability to transfer images via FTP to other locations and servers.

RTSP

The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.

Note

H.264 video streams will not be available if the RTSP server is disabled.

Wireless

WirelessNetworkStatus

To view a list of available wireless networks, go to System Options > Network > Wireless. The status of wireless networks list is the resultofanetworkscanandprovidesthefollowinginformation:

• SSIDisthenameofawirelessnetwork(orad-hocnetwork).
• Mode shows the type of network, which can be Master (an access point) or Ad-Hoc.
  •Securityshowsthetypeofsecuritythenetworkuses.
• Channelshowstthewirelesschannelcurrentlyinuse.
  • Signal strength shows the quality, the strength, of the signal.
• Bit rate shows the current bit rate in Mbit/s. This can only be shown for the access point currently in use.

ClickRefreshtoperformanewscan.

Access points with a disabled SSID Broadcast will not appear unless the Axis product is associated with it. Once the wireless connection is established, the network the Axis product is currently linked to is shown in blue. A network using unsupported securityisshowningrey.

WirelessSettings

Important

• To establish and maintain communication, all wireless settings must be exactly the same in the Axis product as in the accesspointorad-hocnetwork.
• Always configure or change the wireless settings in the Axis product first, before changing the settings in the wireless accesspoint.
• Keys, passphrases and certificates that are used for security must be entered manually. Contact your Network Administratorfortherequirementsfortheselectedaccesspointorad-hocnetwork.

The wireless settings control how the Axis product interacts with the wireless network. Apart from identifying the wireless network, it is also possible to enable wireless encryption.

Select Enable congestion control to secure the wireless connection between the Axis product and access point in congested environments,forexamplewheretherearem anyavailablenetworksandwheremanydevicesareusingthesameaccesspoint.

Congestion control uses a RequestToS end/ ClearToSend(RTS/CTS) handshaketo reserve access to the wireless media before transmitting a packet. Using the handshake decreases throughput since it adds an overhead. In some situations, however, the overhead of the RTS/CTS handshake is lower than the overhead caused by collisions on the wireless media. Congestion control is disabled by default.

SelectEnableWLANp airing button to allow the wireless Axis product to connect to an access point by pushing a button on both of the devices within a 120 second time window. During this time the devices will automatically discover each other and agree on a configuration.

Make sure the access point also has push button configuration (PBC) enabled and that the Axis product is not connected to the wired network. After a successful pairing any WLAN settings set by the user in the Axis product are overwritten. The WLAN pairing button is enabled by default; deselect this option to prevent unauthorized WLAN pairing.

SSID is the name of the selected wireless network, which must be exactly the same as the name in the wireless access point. If the field is left blank the Axis product will not connect to any wireless network.

Note

SSIDissometimeswrittenasESSID.

SystemOptions

Select the network Security method. All settings must match the settings in the access point. The following security methods are supported, where WPA ^TM -/WPA2 ^TM -EnterpriseismoresecurethanWPA-/WPA2-PSK, whichinturnismoresecurethanWEP:

•WPA-/WPA2-PSK.See page45.
- W P A - / W P page45. Enterprise. See
- WEP(notrecommended).See page46.
•Nosecurity(notrecommended).See page46.

If applicable, select the Network type. Select Master to access the network via an access point or Ad-hoc to access any other wirelessdeviceandcreatealocalnetwork.

Ad-hoc mode allows users to form a wireless LAN without connection through an access point. The Axis product can, for example, connect point-to-point to an existing ad-hoc network, or if there is none, create one itself. Ad-hoc connection may be useful in certain installations and for troubleshooting but is not the recommended method. The ad-hoc option is only available when supported by these selected security method.

WPA™-/WPA2™-PSK

The security method WPA-/WPA2-PSK is designed for small networks and does not require an authentication server. The Axis product uses a PSK (Pre-Shared Key) to authenticate with the access point. The key can be entered either as manual hex — a 64 hexadecimal number (0–9, A-F) — or a passphrase using 8–63 ASCII characters. The longer the passphrase, the more secure is the key.

To configure the wireless settings using the WPA-/WPA2-PSK security method:

1. Enter the required Passphrase for the access point.
2. ClickSave.

WPA™-/WPA-Enterprise

The security method WPA-/WPA-Enterprise is designed for large networks and requires an authentication server. The network is protected by EAPOL(ExtensibleAuthenticationProtocolOverLan).

SelecttheWPA-Enterprisetypebeingusedbytheaccesspoint:

•EAP-TLS.See page45.
•EAP-PEAP/MSCHAPv2.See page46.

EAP-TLS

The authentication protocol EAP-TLS (Extensible Authentication Protocol - Transport Layer Security) allows the client and server to authenticate each other using digital certificates provided by a Certification Authority. To gain access to the protected network, the Axisproductpresents its certificate to the network access point. Access is granted if the certificate is approved.

Important

To ensure successful certificate validation, time synchronization should be performed on all clients and servers prior to configuration.

ToconfigurethewirelesssettingsusingtheWPA TM-/WPA-EnterprisesecuritymethodandEAP-TLS:

1. Enter the user Identity associated with your certificate.
2. Enter the Private key password for your user identity.
3. Select the EAPOL version (1 or 2) as used in the access point.
4. ClickSave.

SystemOptions

Formoreinformationoncertificatesforwirelessnetworks,see Certificates,onpage47.

EAP-PEAP/MSCHAPv2

The authentication protocol EAP-PEAP/MSCHAPv2 (Extensible Authentication Protocol - Protected Extensible Authentication Protocol/Microsoft Challenge Handshake Authentication Protocol) allows the client to authenticate the network using a digital certificate provided by a Certification Authority. The network authenticates the client using an identity and a password. To gain access to the protected network, the Axis product presents its identity and password to the network access point. If these credentials are approved, the access point allows access on a preconfigured port.

Important

To ensure successful certificate validation, time synchronization should be performed on all clients and servers prior to configuration.

ToconfigurethewirelesssettingsusingtheWPA TM-/WPA-EnterprisesecuritymethodandEAP-PEAP/MSCHAPv2:

1. Enter the user Identity associated with your certificate.
   2.EnterthePassword for your user identity.
2. Select the PEAP Version (0 or 1) as used in the access point.
3. Select the PEAP Label that the access point uses when using PEAP version 1. Select 1 to use client EAP encryption; select 2touseclientPEAPencryption.
4. SelecttheEAPOLversion(1or2)asusedintheaccesspoint.
   6.ClickSave.

Formoreinformationoncertificatesforwirelessnetworks,see Certificates,onpage47.

WEP

The security method WEP (Wired Equivalent Privacy) can be used to help secure a wireless network. However, WEP has some flaws, which makes it more vulnerable to attacks and WPA ^TM -WPA-Enterpriseor WPA-/WPA2 ^TM -PSKabetterchoice.

To configure the wireless settings using the WEP security method:

1. Select the network type being used by the access point, Master or Ad-Hoc.
2. Select the Authentication type, Open or Shared Key depending on the method used by the access point. Not all access points have this option, in which case they probably use open system, also sometimes called SSID Authentication.
3. Select the Key length, 64 bit or 128 bit used for the wireless encryption.
4. Select the Key type, depending on the key type used by the access point and enter the key in the corresponding key fields.
   Manual allows you to manually enter the hex key. ASCII requires the string to be exactly five characters for 64-bit WEP and 13 characters for 128-bit WEP. The Passphrase can contain up to 31 characters. In 64-bit WEP the passphrase generates four different keys. For 128-bit WEP, only one key is generated, which then is replicated for all four keys.
   The Active transmit key selects which of the four keys the Axis product uses when transmitting information.

5.ClickSave.

NoSecurity

The No security option provides no protection against attacks. It is not a recommended method and should only be used during shortperiodsandexceptionalcases.

Toconfigurethewirelesssettingswithnosecurity:

SystemOptions

1. Select the network type being used by the access point, Master or Ad-Hoc.
   2.ClickSave.

Certificates

Wireless network certificates are used to authenticate devices on a wireless network. Wireless networks using the WPA™-/WPA-Enterprise security method are protected by EAPOL (Extensible Authentication Protocol Over Lan), which is part of the IEEE 802.1X standard. The client and server authenticate each other using digital certificates provided by a Certificate Authority. To gain access to the protected wireless network, the Axis product presents its certificate to the network switch. If the certificate is approved, the switch allows access.

You may need to contact your network administrator for information on certificates, user IDs and passwords

CA certificate – Created by the Certification Authority for the purpose of validating itself and is used by the Axis product for checking the server's identity.

Client certificate/Client private key - Used for the Axis product to authenticate itself using a client certificate and a private key.

TouloadaCAcertificate:

1. Enter the path to the certificate directly or click Browse to locate the file.
   2.ClickUpload.

Touloadaclientcertificate/clientprivatekey:

1. Use the Client private key field if uploading one combined file. For each file, enter the path to the file or click Browse to locatethefile.
   2.ClickUpload.

To remove a CA certificate/Client certificate/Client private key, click Remove.

Note

Installed certificates will be deleted if the product is reset to factory default.

FormoreinformationaboutIEEE802.1X,see IEEE802.1X,onpage39 .

SOCKS

SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).

SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help ②.

QoS(QualityofService)

QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.

TheQoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the Axis product can mark the following types of traffic: live video, live audio, event/alarm traffic and management traffic.

Note

LiveaudioDSCPwillbeequaltolivevideoDSCPifH.264overRTSPisused.

SystemOptions

SMTP(email)

To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This is done under SystemOptions>Network>SMTP(email).

Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided. A From email address is also required. If the mail server requires authentication, check Use authentication to log in to this server and enter the necessary information.

SNMP

The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP. Community names are used to identify groups.

The Axis product can be configured to support SNMP on the System Options > Network > SNMP page.

Depending on the level of security required, select the version on SNMP to use.

SNMP v1/v2 provides the lowest level of security. The community name can be specified as a password for read or read/write access to all supported SNMP devices. The default password for the Read community is public and the default password for the Writecommunityiswrite.

Note

If HTTPSisenabled, SNMPv1 and SNMPv2 should be disabled.

Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive them message.

The following traps are available:

• C o l d s t a r t
- W a r m s t a r t
- Link up
- Authenticationfailed

SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

TouseSNMPv3, HTTPSmustbeenabled,see HTTPS,onpage38 .ToenableSNMPv3,checktheboxandprovidetheinitialuser password.

Note

The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see ResettoFactoryDefaultSettings, onpage51

UPnP ^TM

TheAxisproductincludessupportforUPnP ^TM . UPn ^TM isenabledbydefaultandtheproductisautomaticallydetectedbyoperating systemsandclientsthatsupportthisprotocol.

UPnP ^TM canbedisabledunderSystemOptions>Network>UPnP TM.

RTP/H.264

The RTP port range and multicast settings are configured under System Options > Network > RTP.

The RTP port range defines the range of ports from which the video/audio ports are automatically selected. For multicast streams, only certainIPaddressesandportnumbersshouldbeused.

SystemOptions

Select Always Multicast Video and/or Always Multicast Audio to start multicast streaming without opening an RTSP session.

Bonjour

The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systemsandclientsthatsupportthisprotocol.

Bonjour can be disabled under System Options > Network > Bonjour.

Storage

NetworkShare

Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common InternetFileSystem) and usethemforstorageofrecordings.

Toaddanetworkshare:

1. GotoSystemOptions>Storage.
   2.ClickNetworkShare.
2. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
3. Enter the name of the share in the Share field.
4. If required, select The share requires login and enter the user name and password.
   6.ClickConnect.

To clear all recordings and data from the Axis product's folder on the designated share, click Clear under Storage Tools.

To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings olderthanandselectthenumberofdaysorweeks.

To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.

Ports&Devices

I/OPorts

The Axis product provides one input port and one output port for connection of external devices. For information on how to connect external devices, see Connectors, on page 6.

The I/O ports are configured under System Options > Ports & Devices > I/O Ports. The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit.

PortStatus

The list on the System Options > Ports & Devices > Port Status page shows the status of the product's input and output ports.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

SystemOptions

•thebootprotocol(DHCPorstatic)
- thestaticIPaddress
- thedefaultrouter
- thesubnetmask
- the system time
• theIEEE802.1Xsettings
- thewirelesssettings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see ResettoFactoryDefaultSettings, onpage51.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see UpgradingtheFirmware,onpage52

Support

SupportOverview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

Seealso Troubleshooting, onpage52 .

SystemOverview

To get an overview of the Axis product's status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, ne twork and security settings, event settings, image settings and recent log items. Many of the captions are link to the proper setup page.

Logs&Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contactingAxisSupport, pleas eprovideavalidServerReportwithyourquery.

SystemLog-Providesinfo rmationaboutsystemevents.

AccessLog-Listsal I failed attempts to access the product. The Access Log can also be configured to list all connections to the product(seebelow).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included intheServerReport.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or whencontactingAxisSupport.

ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.

Crash Report – Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when sending emails.

Advanced

Scripting

Scriptingallowsexperienceduserstocustomizeandusetheirownscripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before customizing the scripts. If a script causes problems, reset the product to its factory default settings, see page51.

Formoreinformation,seewww.axis.com/developer

FileUpload

Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go toSystemOptions>Advanced>FileUpload.

Uploaded files are accessed through http:///local// where is the selected user group (viewer, operator or administrator) for the uploaded file.

PlainConfig

Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from this page.Helpisavailablefromthestandardhelppages.

To open Plain Config, go to System Options > Advanced > Plain Config.

ResettoFactoryDefaultSettings

Thiswillresetallparameters,includingtheIPaddress,tothefactorydefaultsettings:

1. Disconnectpowerfromtheproduct.
2. PressandholdtheControlbuttonandreconnectpower(see HardwareOverview, onpage6 ).
3. Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber.
4. Release the Control button. The process is complete after about 1 minute (when the Status indicator turns green). The product has been reset to the factory default settings. The default IP address is 192.168.0.90
5. Re-assignthelPaddress.

It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.

Troubleshooting

CheckingtheFirmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

UpgradingtheFirmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

Toupgrade, followtheseinstructions:

1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website atwww.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providingthefeaturesareavailablein the new firmware) although this is not guaranteed by Axis Communications AB.

Server Maintenance Maintain Server Restart Restart the Network Camera. Restore Resets all parameters, except the IP parameters, to the original factory settings. Default Resets all parameters to the original factory settings. Upgrade Server Upgrade with the latest firmware. Specify the firmware to upgrade to: Browse... and click Upgrade Note: Do not disconnect power to the unit during the upgrade. The unit restarts automatically after the upgrade has completed. (1-10 minutes.) Identify Flash LED for 10 seconds [1..60] Basic Setup Video & Audio Live View Config Detectors Events Recordings System Options Security Date & Time Network Storage Ports & Devices Maintenance Support Advanced About

EmergencyRecoveryProcedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product's label.

1. In UNIX/Linux, type the following from the command line:

arp-s<IPaddress><serialnumber>temp
ping-s408<IPaddress> 

Troubleshooting

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp-s<IPaddress><serialnumber>
ping-1408-t<IPaddress> 

1. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL + Ctstop Ping.

2. Open a browser and type in the product's IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

3. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.
4. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Note

The emergency recovery procedure only works on the wired interface.

Symptoms, Possible Causes and Remedial Actions

ProblemssettingthelPaddress

WhenusingARP/Ping	Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen appliedtotheproduct.EnsurethePinglengthissetto408.SeethelInstallationGuidefor detailedinstructions.
Theproductislocatedona differentsubnet	IftheIPaddressintendedfortheproductandtheIPaddresssofthecomputerusedtoaccessthe productarelocatedondifferentsubnets,youwillnotbeabletosethelPaddress.Contactyour networkadministratortoobtainanIPaddress.
ThelPaddressisbeingused byanotherdevice	DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS window,typepingandthelPaddresssoftheproduct:If you receive: Reply from: bytes=32; time=10... thismeansthattheIPaddressmayalreadybeinusebyanot herdeviceonthenetwork. Obtain a new IP address from the network administrator and reinstall the product.If you receive: Request timed out, this means that the IP address is available for usewiththeAxisproduct.Checkallc ablingandreinstalltheproduct.
PossibleIPaddressconflict withanotherdeviceonthe samesubnet.	The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may beproblemsaccessingthe e product.

Theproductcannotbeaccessedfromabrowser

Cannotlogin	WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting to log in. You may need to manually type http or https in the browser's address field.
	If the password for root is lost, the product must be reset to the factory default settings. See ResettoFactoryDefaultSettings,onpage51 .

Troubleshooting

TheIPaddresshasbeen changedbyDHCP

Iftheproductandtheclientareonthesamenetwork,runAXISIPUtilitytolocatetheproduct.Identifytheproductusingitsmodelorserialnumber.MovetheAxisproducttoanisolatednetwork,ortoonewithnoDHCPorBOOTPserver.SettheIP address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages anddisabledDHCPintheTCP/IPsettings.Returntheproducttothemainnetwork.Theproduct nowhasafixedIPaddresssthatwillnotchange.

Certificateerrorwhenusing IEEE802.1X

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe synchronizedwithanNTPserver.See Date&Time,onpage40 .

Theproductisaccessiblelocallybutnotexternally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal feature which will attempt to automatically configure the router to allow access to the Axis product,see NATtraversall(portmapping)forIPv4,onpage43 .TheroutermustsupportUPnP TM.
Firewallprotection	Check the Internet firewall with your network administrator.
Defaultroutersrequired	Checkifyouneedtoconfiguretheroutersettings.

ProblemswiththeH.264format

NoH.264displayedinthe client	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC ControlPanel(streamingtab).SeeAXISMediaControl(AMC),onpage14.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
NomulticastH.264 displayedintheclient	CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct arevalidforyournetwork.
	Check with your network administrator to see if there is a firewall preventing viewing.
MulticastH.264only accessiblebylocalclients	Checkifyourroutersupportsmulticasting,orifteroutersettingsbetweentheclientandthe product need to be configured. The TTL (Time To Live) value may need to be increased.
PoorrenderingofH.264 images	Colordepthsetincorrectlyonclients.Setto16-bitor32-bitcolor.
	Iftextoverlaysareblurred,orifthereareotherrenderingproblems,youmayneedtoenable AdvancedVideoRenderingfromtheVideotabintheAMCControlPanel.
	Ensurethatyourgraphic scardisusingthelatestdriver.Thelatestdriverscanusuallybe downloadedfromthemanufacturer'swebsite.
Colorsaturationisdifferent inH.264andMo tionJPEG	Modifythesettingsforyourgraphicsadapter.Refertoheadapter'sdocumentationformore information.
Lowerframeratethan expected	Reducethenumberofapplicationsrunningontheclientcomputer.
	Limitthenumberofsimultaneousviewers.
	Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
	CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly keyframes.
	Lowertheimageresolution.
Whydolnotgetmaximum framespersecond?	SeePerformanceConsiderations,onpage60.
Imagedegeneration	Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab tomodifytheGOVlength.

Troubleshooting

StatusandNetworkindicatorLEDsareflashingredrapidly

Hardwarefailure	ContactyourAxisreseller.
Status indicator LED is flashing red and the product is inaccessible
Afirmwareupgradehas beeninterruptedorthe firmwarehasotherwisebeen damaged	See EmergencyRecoveryProcedure,onpage52 .
Noimagesdisplayedonwebpage
ProblemswithAXISMedia Control(InternetExplorer only)	ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
Installationofadditional ActiveXcomponent restrictedorprohibited	Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go to Setup > Live View Config and select Java applet under Default viewer.
Videoandimageproblems,general
Imagetoodarkortoolight	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and Setup>Video&tAudio>CameraSettings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering theframerateortheuploadperiod.
Slow image update	Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect theperformanceoftheAxisproduct.
Poor performance	Poor performance may be caused by heavy network traffic, multiple users accessing the product, low performance clients, use of features such as motion detection, event handling or uploaded applications.
Poorqualitysnapshotimages
Screenincorrectly configuredonyourcomputer	Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 colorswillproduceditheringartifactsintheimage.
Overlayimageisnotdisplayed
Incorrectsizeorlocationof overlayimage	Theoverlayimagemayhavebeenpositionedincorrectlyormaybetoolarge.See Settings intheonlinehelpformoreinformation. OverlayImage
Privacymaskisnotdisplayed
Incorrectsizeorlocationof privacymask	Theprivacymaskmayhavebeenpositionedincorrectlyormaybetoolarge.
Browserfreezes
Firefoxcansometimes freezeonaslowcomputer	Lowertheimageresolution
Problemsuploadingfiles
Limited space	There is only limited space available for the upload of your own files. Delete existing files to free upspace.

Troubleshooting

MotionDetectiontriggersunexpectedly

Changesinluminance	Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity settingtoavoidproblemswithluminance.
Noaudio
Incorrectsetup	Checkthesoundcardinthecomputer.Ensurethatmuteisnotselectedandthatthevolume settingsarecorrect.
Noaudioorverypooraudio quality	Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.
Pooraudioquality
CPUoverloaded	Reducethenumberoflistenersandviewers.Decreaseimageresolutionandcompression.
Unsynchronizedaudioand video	Synchronize the product's date and time settings with an NTP server. Go to Setup > System Options>Date&Time.
Distortedaudio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or usehalf-duplexmodeinstead.
PIRSensorsensitivity
ThePIRsensorrarelytriggers ornotatall	SinceIRlightisblockedbyglass,thePIRsensorwillnotworkiftheproductisplacedbehind awindoworsimilar.

TechnicalSpecifications

Function/group	Item	Specifications
Camera	Model	AXISM1034-W
	Imagesensor	1/4"ProgressivescanRGBCMOS
	Lens2.8mm,F2.0fixed	irisHorizontalangleofview:80°Verticalangleofview:51°
	Minimumillumination	1.2-10000lux,F2.0OluxwithilluminationLEDon
	Shuttertime	1/8000sto1/6s
	Pan/Tilt/Zoom	DigitalPTZ,presetpositions,guardtour
Video	Videocompression	H.264(MPEG-4Part10/AVC,Mainprofile)MotionJPEG
	Resolutions	1280x800to352x240
	FramerateH.26430fpsinallresolutions
	FramerateMotionJPEG	30fpsinallresolutions(performancemaybereducedinwirelessmode)
	Videostreaming	Multiple, individually configurable streams in H.264 and Motion JPEGControllableframerateandbandwidthVBR/CBRH.264
	Imagesettings	Compression,color,brightness,sharpness,contrast,whitebalance,backlight compensationRotation:0°,90°180°270°MirroringofimagesTextandimageoverlayPrivacymaskAxis'CorridorFormat
Audio	AudiostreamingTwo-way
	Audiocompression	A A C L C 8 k Hz 3 2 k bit/s,1 6 kHz 6 4 k bit/sG.711PCM8kHz64kbit/sG.726ADPCM8kHz32kbit/sor24kbit/sConfigurablebitrate
	Audioinput	Built-inmicrophone
	Audiooutput	Built-inspeaker
	Built-inmicrophonespecification	Sensitivity:-36dB±2dB(0dB=1V/Pa,1kHz)Maxinput(SPL):100dB

TechnicalSpecifications

Function/group	Item	Specifications
Network	Wirelessinterface	IEEE802.11g/b/n(802.11nsinglestream,20MHzchannelwidth)Internalantenna
	Security	Password protection, IP address filtering, HTTPS encryption*, IEEE 802.1X network access control*,digestauthentication,useraccesslogWEP64/128bit,WPA TM-/WPA2TM-PSK,WPA-/WPA2-EnterpriseWLANpairingbutton(Wi-FiProtectedSetup TM PBCcompatible)*ThisproductincludessoftwaredevelopedbytheOpenSSLProjectforuseintheOpenSSL Toolkit(www.openssl.org)
	Supported protocols	IPv4/v6,HTTP,HTTPS*,SSL/TLS*,QoSLayer3DiffServ,FTP,CIFS/SMB,SMTP,Bonjour,UPnPTM, SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP,DHCP,ARP,SOCKS*ThisproductincludessoftwaredevelopedbytheOpenSSLProjectforuseintheOpenSSL Toolkit(www.openssl.org)
System Integration	Application Programming Interface	Open API for software integration, including VAPIX®; specifications available at www.axis.comONVIF,specificationsavailableatwww.onvif.orgAXISVideoHostingSystem(AVHS)withOne-ClickCameraConnection
	Intelligent video	Video motion detection, active tampering alarm, audio detection
	Event triggers	Intelligent video, built-in PIR sensor, digital input, manual trigger, PTZ preset, PTZ moving, networklost,storagestatus,systeminitializing
	EventactionsFileupload	adviaFTP,HTTPandemailNotificationviaemail,HTTPandTCPVideoandaudiorecordingtoedgestorageExternaloutputactivationPTZpresetGuardtourPlayaudioclipStatusLEDActivatelightPre-andpostalarmvideobuffering
	Videoaccessfrom webbrowser	CameraliveviewVideorecordingtofile(ASF)CustomizableHTMLpagesWindows7,WindowsVista,WindowsXP,WindowsServer2008,WindowsServer2003DirectX9corhigherForotheroperatingsystemsandbrowsers,seewww axis.com/techsup
	Management and maintenance	AXISCameraManagementtoolonCDandweb-basedconfigurationFirmware upgrades over HTTP or FTP, firmware available on www.axis.com
	InstallationaidsPixel	counter
General	Casing	Polycarbonate
	Memory256MBRAM	128MBFlash
	Power	4.9-5.1VDC,max.5W
	Connectors	DCjackRJ-4510BASE-T/100BASE-TXTerminalblockswithpoweroutput,1alarminputand1output
	Edgestorage	Support for recording to network share (Network Attached Storage or file server)
	PIRSensor	Passive infrared (PIR) motion sensor with configurable sensitivity, max. range: 6 m
	IlluminationLED	WhiteilluminationLED:1W(Class1M)

TechnicalSpecifications

Function/group	Item	Specifications
	Operating conditions	0°Cto40°C(32°Fto104°F)Humidity20-80%RH(non-condensing)
	ApprovalsEN301489	-1,EN301489-17EN55022ClassB,EN61000-3-2,EN61000-3-3,EN61000-6-1,EN61000-6-2,EN55024EN62311:2008,EN300328FCCPart15SubpartBandCClassB,VCCIClassB,C-tickAS/NZSCISPR22,ICES-003ClassB,KCCClassBEN60950-1SRRC,ANATEL,TELEC,RSS-210,AS/NZS4771EN/IEC62741(riskgroup1)Powersupply:EN60950-1,cCSAus
	Dimensions (HxWxD)	34mmx59mmx95mm(1.3"x2.3"x3.7")
	Weight	Camera:0.118kg(0.26lb.)
	Included accessories	Powersupply,standandclamp,extensionforstand100mm(4.0"),QuickGuide,Installation and Management Software CD, Windows decoder 1-user license
	Video management software	AXIS Camera Companion (software included on CD) — Basic surveillance for small businesses,wherevideoisrecordedtoedge storageAXIS Camera Station (sold separately) — Fully featured surveillance for medium-sized installations,wherevideoisrecordedonasystemserverFormoreinformationand software applications from partners, see www.axis.com/products/video/software/
	Optional accessories	PoEActiveSplitterInstallationDisplayNetworkl/OAudioModule

Connectors

I/Oterminalconnector

4-pinterminalblockfor:

•Auxiliarypowerandground(GND)

• DigitalInput
• DigitalOutput

1 2 3 4

FunctionPinNotes			Specifications
GND	1	Ground
3.3VDCPower	2	Canbeusedtopowerauxiliaryequipment.Note:Thispincanonlybeusedaspowerout.	Maxload=50mA
DigitalInput	3	ConnecttoGNDtoactivate,orleavefloating(unconnected)todeactivate.	0 to + 40 V DC
Digital Out put	4	Internalconnectiontogroundwhenactivated,floating(unconnected)whendeactivated.Ifusedwithaninductive load,e.g.arelay,adiodemustbeconnectedinparallelwith theload,forprotectionagainstvoltagetransients.	Maxload=100mAMaxvoltage=+40VDC

TechnicalSpecifications

3.3 V max 50 mA 1 2 3 4

PerformanceConsiderations

When settings up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the CPUreachesitsmaximum,thiswillalsoaffecttheframerate.

The following factors are among them most important to consider:

• High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.
- AccessbylargenumbersofMotionJPEGand/orunicastH.264clients.Bandwidthaffected.
- Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.
- Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.
- Heavyusageofeventsettingsaffecttheproduct'sCPUload.Framerateaffected.
• Heavy network utilization due to poor infrastructure. Bandwidth affected.
- Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.