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USER MANUAL BB-SR30400015 Advantech

LTE Industrial Router

SmartFlex SR304

USER MANUAL

Advantech BB-SR30400015 - USER MANUAL - 1

text_image SmartFlex RS232 RS485 DIV GPS ANT SIM WAN DAT WIFI IN0 IN1 OUT ETHO ETH1 USB PWR IN0 IN1 OUT OUT PWR USR POE

Advantech BB-SR30400015 - USER MANUAL - 2

text_image SmartFlex RS232 RS485 DIV GPS ANT SIM WAN DAT WIFI IN0 IN1 OUT ETH0 ETH1 USB PWR PWR USR POE IN1 OUT

ADVANTECH

© 2023 Advantech Czech s.r.o. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photography, recording, or any information storage and retrieval system without written consent. Information in this manual is subject to change without notice, and does not represent a commitment on the part of Advantech.

Advantech Czech s.r.o. shall not be liable for incidental or consequential damages resulting from the furnishing, performance, or use of this manual.

All brand names used in this manual are the registered trademarks of their respective owners. The use of trademarks or other designations in this publication is for reference purposes only and does not constitute an endorsement by the trademark holder.

Used symbols

Advantech BB-SR30400015 - Used symbols - 1

Danger – Information regarding user safety or potential damage to the router.

Advantech BB-SR30400015 - Used symbols - 2

Attention - Problems that can arise in specific situations.

Advantech BB-SR30400015 - Used symbols - 3

Information, notice – Useful tips or information of special interest.

Advantech BB-SR30400015 - Used symbols - 4

text_image CE UK CA

Advantech BB-SR30400015 - Used symbols - 5

TÜVRheinland ^®

COTI

ISO 9001

Contents

1 Safety Instructions 2

2 WEEE directive 3

3 Router Description 4

3.1 Usage of the Router 5

4 Contents of Package 8

5 Router Design 9

5.1 Router versions 9
5.2 Product Revisions 11
5.3 Delivery identification 12
5.4 Order codes 13
5.5 Basic dimensions of the router box 15
5.6 Mounting Recommendations 15
5.7 Removal from the DIN rail 16
5.8 Description of the rear panel 17
5.9 Description of the front panel 17

5.9.1 Status indication 18
5.9.2 Power connector PWR 19
5.9.3 Antenna connector ANT, DIV, GPS and WiFi 21
5.9.4 SIM card reader 22
5.9.5 MicroSD card reader 23
5.9.6 Ethernet Ports (ETH0 and ETH1) 25
5.9.7 Power over Ethernet (PoE) 26
5.9.8 USB Port 28
5.9.9 I/O Port 29
5.9.10 Reset 31

5.10 Interfaces Description 32

5.10.1 SWITCH interface 32
5.10.2 RS232-RS485/422 interface 34
5.10.3 RS485-RS485 interface 37
5.10.4 RS232-RS485-ETH interface 38

6 First Use 41

6.1 Connecting the router before first use 41
6.2 Start 42
6.3 Configuration 42

6.3.1 Configuration by web browser 42

7 Technical Parameters 44

7.1 Basic parameters 44
7.2 Standards and Regulations 45
7.3 Type tests and environmental conditions 46
7.4 Technical parameters of Cellular Module 47
7.5 Parameters of GNSS 48
7.6 Technical parameters of WiFi 48
7.7 Technical parameters of I/O port 49
7.8 Technical Parameters of Power over Ethernet (PoE) 49
7.9 Other Technical Parameters 50

9 Troubleshooting 52

9.1 FAQ 52

10 Customer Support 55

List of Figures

1 Access to the Internet from LAN 5
2 Backed up access to the Internet 6
3 Using VPN tunnel 6
4 Serial Gateway 7
5 Contents of package 8
6 Basic version (plastic) 9
7 Basic version with WiFi (plastic) 9
8 Basic version (metal) 9
9 Basic version with WiFi (metal) 9
10 Version SWITCH (plastic) 10
11 Version SWITCH and WiFi (plastic) 10
12 Version RS232-RS485 (plastic) 10
13 Ver. RS232-RS485 & WiFi (plastic) 10
14 Version RS232-RS485-ETH (plastic) 10
15 Version SWITCH (metal) 10
16 Version SWITCH and WiFi (metal) 10
17 Version RS232-RS485 (metal) 10
18 Version RS232-RS485 & WiFi (metal) 10
19 Version RS232-RS485-ETH (metal) 10
20 RS232-RS485-ETH & WiFi (plastic) 11
21 RS232-RS485-ETH & WiFi (metal) 11
22 RS485-RS485 (metal) 11
23 Label examples 12
24 Basic dimensions of the router box 15
25 Default position of plastic and metal DIN rail clip 16
26 Removal from the DIN rail 16
27 SmartFlex front panel 17
28 Power connector 19
29 Connection of power supply 19
30 Connecting the antenna 21
31 SIM cards 22
32 MicroSD card 23
33 Ethernet connector 25
34 Connection of Ethernet cable 25
35 PoE PD usage 26
36 PoE PSE usage 27
37 USB connector 28
38 I/O connector 29
39 Binary connection 30
40 Router reset 31

41 Version with SWITCH board 32
42 Version with RS232-RS485/422 interface 34
43 RS232 connector 35
44 RS485/422 connector 35
45 Connection of jumpers 36
46 Version with RS485-RS485 interface 37
47 RS485 connector 37
48 Version with RS232-RS485-ETH interface 38
49 Ethernet connector 38
50 RS485 connector 39
51 RS232 connector 39
52 Router connection 41
53 Entering the IP address of the router 42
54 Entering login information 43
55 Router web interface 43

List of Tables

1 Router versions 9
2 HW Revisions History 11
3 Delivery identification 12
4 Order codes overview 13
5 Power over Ethernet 13
6 Type of router box 14
7 Type of power supply 14
8 Examples of order code 14
9 Front panel description 17
10 LED status indication 18
11 Connection of power connector 19
12 Technical specifications of microSD card 23
13 Ethernet connector pinout 25
14 Insulation strength of Ethernet ports 25
15 Connection of USB connector 28
16 Connection of I/O port 29
17 Characteristics of inputs 29
18 Description of router reset and restart 31
19 State indication of the SWITCH interface 33
20 SWITCH interface parameters 33
21 Connection of RS232 connector 34
22 Connection of RS485 connector 35
23 Connection of RS422 connector 35
24 Technical specification of RS232 and RS485 36
25 Connection of RS485 connector 37
26 Connections of the Ethernet Connector 38
27 Connections of Terminal Block Connector RS485 39
28 Connections of Terminal Block Connector RS232 39
29 State indication of the RS232-RS485-ETH interface 40
30 Technical specification of RS232, RS485 and Ethernet 40
31 Basic parameters 44
32 Standards and Regulations 45
33 Type tests and environmental conditions 46
34 Technical parameters of cellular module 47
35 Technical parameters of GNSS 48
36 Technical parameters of WiFi 48
37 Characteristics of inputs 49
38 PoE PD: parameters for opposite PSE 49
39 PoE PSE parameters 49
40 Other technical parameters 50

1. Safety Instructions

!

Please, observethefollowinginstructions:

- The router must be used in compliance with all applicable international and national laws and in compliance with any special restrictions regulating the utilization of the router in prescribed applications and environments.

- To prevent possible injury and damage to appliances and to ensure compliance with all relevant provisions, use only the original accessories. Unauthorized modifications or the use of unapproved accessories may result in damage to the router and/or a breach of applicable regulations. Unauthorized modifications or use of unapproved accessories may void the warranty.

• The router can not be opened.

- Turn off the router and disconnect it from power supply before handling the SIM card.

- Caution! This equipment is not suitable for use in locations where children are likely to be present. The SIM card could be swallowed by small children.

• Power supply must not exceed 60 V DC max.

- Do not expose the router to extreme ambient conditions. Protect the router against dust, moisture and high temperature.

- Only routers with appropriate certification and labelling should be used in locations where flammable and explosive materials are present, including gas stations, chemical plants, or locations in which explosives are used. We remind users of the duty to observe the restrictions concerning the utilization of radio devices at such places.

- Switch off the router when travelling by plane. Utilization of the router on a plane may endanger the operation of the plane or interfere with the mobile telephone network, and may be unlawful. Failure to observe these instructions may result in the suspension or cancellation of telephone services for the respective client and / or may result in legal sanctions.

- When using the router in close proximity to personal medical devices, such as cardiac pacemakers or hearing aids, you must proceed with heightened caution.

- The router may cause interference when used in close proximity to TV sets, radio receivers or personal computers.

- It is recommended that you create an appropriate copy or backup of all important settings that are stored in the memory of the device.

!

2. Product Disposal Instructions

The WEEE (Waste Electrical and Electronic Equipment: 2012/19/EU) directive was introduced to ensure that electrical/electronic products are recycled using the best available recovery techniques to minimize the environmental impact. This product contains high quality materials and components which can be recycled. At the end of it's life this product MUST NOT be mixed with other commercial waste for disposal. The device contains a battery. Remove the battery from the device before disposal. The battery in the device needs to be disposed of apart accordingly. Check the terms and conditions of your supplier for disposal information.

3. Router Description

SmartFlex SR304 is an industrial cellular router intended for the market in Europe, Middle East and Africa (EMEA) areas. This device may also be operated in south-eastern Asia. This router is an ideal device for wireless communication in mobile networks that make use of LTE, HSPA+, UMTS, EDGE or GPRS technology. Due to the high speed of data transfer up to 150 Mbps (download) and up to 50 Mbps (upload) is this router an ideal solution for specialized M2M devices and IoT as well as for wireless connection of traffic and security camera systems, individual computers, LAN networks, automatic teller machines (ATM) and other self-service terminals.

The standard configuration includes two Ethernet 10/100 ports, one USB 2.0 Host port, two binary inputs and one output (I/O connector). The device also has two readers for 3 V and 1.8 V SIM cards, which are located on the rear panel of the router. The router also includes a microSD card port that supports up to 64 GB card storage (32 GB in the case of SDHC cards). The router can be equipped with a WiFi module, but this must be part of the initial configuration – it cannot be assembled to the router at some point in the future.

The router can be equipped with PoE PD (Power over Ethernet – Powered Device), which allows the router to be powered via Ethernet. It can also be equipped with PoE PSE (Power over Ethernet – Power Source Equipment), which lets the router to power other devices via Ethernet. The SmartFlex router can also be configured with a wide variety of port options. These can be SWITCH – three switched Ethernet ports; RS232-RS485/422 – combination of serial interfaces; RS232-RS485-ETH – combination of serial interfaces and Ethernet port with higher insulation. The router can be provided in either a plastic or metal casing, depending upon the customer's requirements.

Configuration of the router may be done via a password-protected Web interface. Web interface provides detailed statistics about the router's activities, signal strength, detailed system log etc. The router supports the creation of VPN tunnels using IPSec, OpenVPN and L2TP to ensure safe communication. DHCP, NAT, NAT-T, DynDNS, NTP, VRRP, control by SMS, backup primary connection and many other functions are supported.

The router provides diagnostic functions which include automatically monitoring the PPP connection, automatic restart in case of connection losses, and a hardware watchdog that monitors the router status. The user may insert Linux scripts which are started on various actions. It is possible to create up to four different configurations for the same router. These configurations can be switched whenever necessary via Web interface, SMS or binary input status. The router can automatically upgrade its configuration and firmware from your central server. This allows for mass reconfiguration of numerous routers at the same time.

The router also supports additional software like R-SeeNet for permanent traffic monitoring of routers.

Advantech BB-SR30400015 - Router Description - 1

Examples of possible applications

  • mobile office
  • fleet management
  • security system
  • telematic

  • telemetric

  • remote monitoring
    • vending and dispatcher machines

3.1 Usage of the Router

The router is primarily intended for these four basic situations:

I. Access to the Internet from LAN
Advantech BB-SR30400015 - Usage of the Router - 1

flowchart
graph TD
    A["LAN"] -->|ETH| B["Configured router"]
    B --> C["Mobile network"]
    C --> D["Router"]
    D --> E["Internet"]
    style A fill:#f9f,stroke:#333
    style E fill:#bbf,stroke:#333
    linkStyle 0 stroke:#000,stroke-width:2px
    linkStyle 1 stroke:#000,stroke-width:2px
    linkStyle 2 stroke:#000,stroke-width:2px
    linkStyle 3 stroke:#000,stroke-width:2px
    linkStyle 4 stroke:#000,stroke-width:2px
    linkStyle 5 stroke:#000,stroke-width:2px
    linkStyle 6 stroke:#000,stroke-width:2px
    linkStyle 7 stroke:#000,stroke-width:2px
    linkStyle 8 stroke:#000,stroke-width:2px
    linkStyle 9 stroke:#000,stroke-width:2px
    linkStyle 10 stroke:#000,stroke-width:2px
    linkStyle 11 stroke:#000,stroke-width:2px
    linkStyle 12 stroke:#000,stroke-width:2px
    linkStyle 13 stroke:#000,stroke-width:2px
    linkStyle 14 stroke:#000,stroke-width:2px
    linkStyle 15 stroke:#000,stroke-width:2px
    linkStyle 16 stroke:#000,stroke-width:2px
    linkStyle 17 stroke:#000,stroke-width:2px
    linkStyle 18 stroke:#000,stroke-width:2px
    linkStyle 19 stroke:#000,stroke-width:2px
    linkStyle 20 stroke:#000,stroke-width:2px

Figure 1: Access to the Internet from LAN

II. Backed up access to the Internet (from LAN)
Advantech BB-SR30400015 - Usage of the Router - 2

flowchart
graph TD
    A["LAN"] -->|ETH| B["Configured router"]
    B --> C["Mobile network"]
    C --> D["Routers"]
    D --> E["Internet"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#fcc,stroke:#333
    style E fill:#cff,stroke:#333
    linkStyle 0 stroke:#000,stroke-width:2px
    linkStyle 1 stroke:#000,stroke-width:2px
    linkStyle 2 stroke:#000,stroke-width:2px
    linkStyle 3 stroke:#000,stroke-width:2px
    linkStyle 4 stroke:#000,stroke-width:2px
    linkStyle 5 stroke:#000,stroke-width:2px
    linkStyle 6 stroke:#000,stroke-width:2px
    linkStyle 7 stroke:#000,stroke-width:2px
    linkStyle 8 stroke:#000,stroke-width:2px
    linkStyle 9 stroke:#000,stroke-width:2px
    linkStyle 10 stroke:#000,stroke-width:2px
    linkStyle 11 stroke:#000,stroke-width:2px
    linkStyle 12 stroke:#000,stroke-width:2px
    linkStyle 13 stroke:#000,stroke-width:2px
    linkStyle 14 stroke:#000,stroke-width:2px
    linkStyle 15 stroke:#000,stroke-width:2px
    linkStyle 16 stroke:#000,stroke-width:2px
    linkStyle 17 stroke:#000,stroke-width:2px
    linkStyle 18 stroke:#000,stroke-width:2px
    linkStyle 19 stroke:#000,stroke-width:2px
    linkStyle 20 stroke:#000,stroke-width:2px
    linkStyle 21 stroke:#000,stroke-width:2px
    linkStyle 22 stroke:#000,stroke-width:2px
    linkStyle 23 stroke:#000,stroke-width:2px
    linkStyle 24 stroke:#000,stroke-width:2px
    linkStyle 25 stroke:#000,stroke-width:2px
    linkStyle 26 stroke:#000,stroke-width:2px
    linkStyle 27 stroke:#000,stroke-width:2px
    linkStyle 28 stroke:#000,stroke-width:2px
    linkStyle 29 stroke:#000,stroke-width:2px
    linkStyle 30 stroke:#000,stroke-width:2px
    linkStyle 31 stroke:#000,stroke-width:2px
    linkStyle 32 stroke:#000,stroke-width:2px
    linkStyle 33 stroke:#000,stroke-width:2px
    linkStyle 34 stroke:#000,stroke-width:2px
    linkStyle 35 stroke:#000,stroke-width:2px
    linkStyle 36 stroke:#000,stroke-width:2px
    linkStyle 37 stroke:#000,stroke-width:2px
    linkStyle 38 stroke:#000,stroke-width:2px
    linkStyle 39 stroke:#000,stroke-width:2px
    linkStyle 40 stroke:#000,stroke-width:2px
    linkStyle 41 stroke:#000,stroke-width:2px
    linkStyle 42 stroke:#000,stroke-width:2px
    linkStyle 43 stroke:#000,stroke-width:2px
    linkStyle 44 stroke:#000,stroke-width:2px
    linkStyle 45 stroke:#000,stroke-width:2px
    linkStyle 46 stroke:#000,stroke-width:2px
    linkStyle 47 stroke:#000,stroke-width:2px
    linkStyle 48 stroke:#000,stroke-width:2px
    linkStyle 49 stroke:#000,stroke-width:2px
    linkStyle 50 stroke:#000,stroke-width:2px

Figure 2: Backed up access to the Internet

III. Secure networks interconnection or using VPN
Advantech BB-SR30400015 - Usage of the Router - 3

flowchart
graph LR
    A["ETH"] --> B["LAN"]
    B --> C["Mobile network"]
    C --> D["Router"]
    D --> E["Tunnel"]
    E --> F["Internet"]
    F --> G["Router"]
    G --> H["ETH"]
    H --> I["LAN"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#fcc,stroke:#333
    style E fill:#cff,stroke:#333
    style F fill:#ffc,stroke:#333
    style G fill:#cfc,stroke:#333
    style H fill:#fcc,stroke:#333
    style I fill:#cfc,stroke:#333

Figure 3: Using VPN tunnel

IV. Serial Gateway
Advantech BB-SR30400015 - Usage of the Router - 4

flowchart
graph TD
    A["Configured router"] -->|RS232 / RS485| B["Mobile network"]
    B --> C["Router"]
    C --> D["Internet"]
    D --> E["Router"]
    E --> F["SCADA"]
    F --> G["LAN"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#fcf,stroke:#333
    style E fill:#cff,stroke:#333
    style F fill:#ffc,stroke:#333
    style G fill:#cfc,stroke:#333
    linkStyle 0 stroke:#000,stroke-width:2px
    linkStyle 1 stroke:#000,stroke-width:2px
    linkStyle 2 stroke:#000,stroke-width:2px
    linkStyle 3 stroke:#000,stroke-width:2px
    linkStyle 4 stroke:#000,stroke-width:2px
    linkStyle 5 stroke:#000,stroke-width:2px
    linkStyle 6 stroke:#000,stroke-width:2px
    linkStyle 7 stroke:#000,stroke-width:2px
    linkStyle 8 stroke:#000,stroke-width:2px
    linkStyle 9 stroke:#000,stroke-width:2px
    linkStyle 10 stroke:#000,stroke-width:2px

Figure 4: Serial Gateway

4. Contents of Package

Advantech BB-SR30400015 - Contents of Package - 1

Basic delivered set of router includes:

  • router,
  • power supply,
    • crossover UTP cable,
  • up to three external antennas,
  • loose power and I/O connector (+8 pins ^1 ),
  • 4-pins and 5-pins terminal block for RS485 and RS232 (only for version with interface RS232-RS485/422),
  • 3-pins and 4-pins terminal block for RS485 and RS232 (only for version with interface RS232-RS485-ETH),
  • clip for the DIN rail,
    • printed Quick Start Guide Leaflet.

Advantech BB-SR30400015 - Contents of Package - 2

natural_image Product photo of SmartFlex network equipment including ports, connectors, and charging cables (no visible text or symbols)

Figure 5: Contents of package

Advantech BB-SR30400015 - Contents of Package - 3

Temperature range for power supply is reduced to 0 °C to +40 °C!

5. Router Design

5.1 Router versions

Advantech BB-SR30400015 - Router versions - 1

Check with your local Advantech sales representative for available options and HW configurations.

SmartFlex SR304 router is supplied in the following versions (see table below). All versions are available in plastic or metal box according to customer requirements. All versions are available with PoE PD (Power over Ethernet – powered device) so you can power the router from both ETH0 and ETH1 interfaces, or with PoE PSE (power source equipment) so you can power other devices by the router.

Router versionsSIMBINBOUTUSBSDETHWiFi232485
Basic version 2 x 2 x 1 x 1 x 1 x 2 x
Basic version with WiFi 2 x 2 x 1 x 1 x 1 x 2 x 1 x
Version with SWITCH board 2 x 2 x 1 x 1 x 1 x 5 x
Version with SWITCH board & WiFi2x2x1x1x1x5x1x
Version with RS232-RS485/422 board2x2x1x1x1x2x1x1x
Version with RS232-RS485/422 & WiFi2x2x1x1x1x2x1x1x1x
Version with RS232-RS485-ETH board2x2x1x1x1x3x1x1x
Version with RS232-RS485-ETH & WiFi2x2x1x1x1x3x1x1x1x
Version with RS485-RS4852x2x1x1x1x2x2x

Table 1: Router versions

Advantech BB-SR30400015 - Router versions - 2

text_image SmartFlex INV_INI_OUT INO INT OUT DIV GPS ANT ETH0 ETH1 USB PWR SM WAN DAT PWR USR POE

Figure 6: Basic version (plastic)

Advantech BB-SR30400015 - Router versions - 3

text_image SmartFlex SIM WAN DAT DIN GPS ANT IN0 IN1 OUT ETH0 ETH1 USB PWR IN1 OUT PWR USR POE

Figure 8: Basic version (metal)

Advantech BB-SR30400015 - Router versions - 4

text_image SmartFlex DIV GPS ANT SM WAN DAT INIO INI OUT IND INT OUT ETHO ETH1 USB PWR PWR USR POE

Figure 7: Basic version with WiFi (plastic)

Advantech BB-SR30400015 - Router versions - 5

text_image SmartFlex SIM WAN DAT DIV GPS ANT WIFI IND INT OUT IND IN1 OUT ETH0 ETH1 USB PWR PWR USR POE

Figure 9: Basic version with WiFi (metal)

Advantech BB-SR30400015 - Router versions - 6

text_image ETH2 SmartFlex DIV GPS ANT SIM WAN DAT IN0 IN1 OUT ETH0 ETH1 USB PWR IN1 OUT PWR USR POE

Figure 10: Version SWITCH (plastic)

Advantech BB-SR30400015 - Router versions - 7

text_image SmartFlex ETH0 DIV GPS ANT SIM WAN DAT NO IN1 OUT INT ETH0 ETH1 USB PWR PWR USR PDF

Figure 15: Version SWITCH (metal)

Advantech BB-SR30400015 - Router versions - 8

text_image SmartFlex ETHQ DIV GPS ANT SIM WAN DAT IN0 IN1 OUT ETHO ETH1 USB PWR PWR USR PDE WFT IN0 IN1 OUT

Figure 11: Version SWITCH and WiFi (plastic)

Advantech BB-SR30400015 - Router versions - 9

text_image SmartFlex ETHQ DIV GPS ANT SIM WAN DAT MOD INT OUT ETHS ETH1 USB PWR NO INT OUT PWR USR ROE

Figure 16: Version SWITCH and WiFi (metal)

Advantech BB-SR30400015 - Router versions - 10

text_image SmartFlex RS232 RS485 INV IN1 OUT ETHO ETH1 USB PWR SM WAN DAT IN1 OUT IN0 OUT PWR USR POE

Figure 12: Version RS232-RS485 (plastic)

Advantech BB-SR30400015 - Router versions - 11

text_image SmartFlex RS232 RS485 DIV GPS ANT SIM WAN DAT NO IN1 OUT ETH0 ETH1 USB PWR IN1 OUT PWR USR POE

Figure 17: Version RS232-RS485 (metal)

Advantech BB-SR30400015 - Router versions - 12

text_image SmartFlex RS232 RS485 DV GPS ANT SIM WAN DAT WIFI INO INI OUT ETHO ETH1 USB PWR PWR USR PDE INI OUT

Figure 13: Ver. RS232-RS485 & WiFi (plastic)

Advantech BB-SR30400015 - Router versions - 13

text_image SmartFlex RS232 RS485 DIV GPS ANT SIM WAN DAT WIFI IN0 IN1 OUT ETH0 ETH1 USB PWR IN1 OUT OUT

Figure 18: Version RS232-RS485 & WiFi (metal)

Advantech BB-SR30400015 - Router versions - 14

text_image ETH2 RS485 RS233 SmartFlex DIV GPS ANT SIM WAN DAT ING IN1 OUT ETH0 ETH1 USB PWR IN1 OUT PWR USR POE

Figure 14: Version RS232-RS485-ETH (plastic)

Advantech BB-SR30400015 - Router versions - 15

text_image ETH2 RS485 RS232 SmartFlex SIM WAN DAT DIV GPS ANT IN0 IN1 OUT ETH0 ETH1 USB PWR IN1 OUT PWR USR POE

Figure 19: Version RS232-RS485-ETH (metal)

Advantech BB-SR30400015 - Router versions - 16

text_image SmartFlex ETH2 RS485 RS232 DIV GPS ANT SM WAN DAT WIFI IN0 IN1 OUT ETHO ETH1 USB PWR IN1 OUT PWR USR POE

Figure 20: RS232-RS485-ETH & WiFi (plastic)

Advantech BB-SR30400015 - Router versions - 17

text_image ETH2 RS485 RS232 SmartFlex SIM WAN DAT DIV GPS ANT ING IN1 OUT ETH0 ETH1 USB PWR PWR USR POE

Figure 21: RS232-RS485-ETH & WiFi (metal)

Advantech BB-SR30400015 - Router versions - 18

text_image SmartFlex RS485 RS485 INV IN1 OUT ETH0 ETH1 USB PWR INS IN1 OUT SIM WAN DAT PWM USK POE

Figure 22: RS485-RS485 (metal)

5.2 Product Revisions

For the product revision history, see the table below. The revision number is printed on the packaging and product labels.

The router GUI can also display the product revision under Status -> General -> System Information -> Product Revision. Please note that the default revision (Rev.1.0) is unavailable here.

Rev.#Description
1.0Initial version (revision not printed on the labels).
2.0New SIM slot type; see PCN-2022-03 for details.

Table 2: HW Revisions History

5.3 Delivery identification

Trade name Product name Description
SmartFlex SR304SmartFlexRouter in a plastic or metal box

Table 3: Delivery identification

Advantech BB-SR30400015 - Delivery identification - 1

text_image SmartFlex Industrial Cellular Router 10-60V---1.1A MAX P/N: BB-SR30400010 Rev.2.0 S/N: ACZ1100123456785 MAC: 01:23:45:67:89:AB IMEI: 123456789012345 Advantech Czech s.r.o., Sokolska 71 56204 Usti nad Orlici, Czech Republic Def. password: P23456785h

Advantech BB-SR30400015 - Delivery identification - 2

text_image UL CERTIFIED E487720 Info. Tech. Equip.

Figure 23: Label examples

5.4 Order codes

Order codes overview is shown in the table below.

Product NameOrder codeFeatures – interfaces
SR304 BB-SR3040x0yz*LTE module for EMEA, 2x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader
SR304 BB-SR3041x0yz*LTE module for EMEA, 2x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, WiFi
SR304 BB-SR3040x1yz*LTE module for EMEA, 5x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader
SR304 BB-SR3041x1yz*LTE module for EMEA, 5x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, WiFi
SR304 BB-SR3040x3yz*LTE module for EMEA, 2x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, RS232, RS485
SR304 BB-SR3041x3yz*LTE module for EMEA, 2x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, WiFi, RS232, RS485
SR304 BB-SR3040x4yz*LTE module for EMEA, 3x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, RS232, RS485
SR304 BB-SR3041x4yz*LTE module for EMEA, 3x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, WiFi, RS232, RS485
SR304 BB-SR3040x6yz*LTE module for EMEA, 2x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, 2x RS485

Table 4: Order codes overview

Advantech BB-SR30400015 - Order codes - 1

* Replace the letters "x", "y" and "z" with the values from the following tables:

Letter "x" – Power over Ethernet (PoE)

Power over Ethernet (PoE)Number "x" in code
Version without PoE 0
PoE PSE – Power Source Equipment – powers other devices8
PoE PD – Powered Device – can be powered via Ethernet9

Table 5: Power over Ethernet

Letter "y" – type of the router box

Type of boxNumber "y" in code
Plastic 1
Metal 2

Table 6: Type of router box

Letter "z" – type of the power supply connector

Type of power supplyNumber "z" in code
Without accessories 0
European 1
Interchangeable plug adapters (EU, US, UK, AUS)5

Table 7: Type of power supply

Examples of complete order code:

Order code Features – interfaces Box Powersupply
BB-SR30408011LTE module for EMEA, 2x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, PoE PSEplasticEurope
BB-SR30409121LTE module for EMEA, 5x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, PoE PDmetalEurope
BB-SR30400410LTE module for EMEA, 3x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, RS232, RS485plasticNone
BB-SR30410320LTE module for EMEA, 2x ETH, 1x USB, 2x BI, 1x BO, 1x microSD reader, 2x SIM reader, WiFi, RS232, RS485metalNone

Table 8: Examples of order code

5.5 Basic dimensions of the router box

Advantech BB-SR30400015 - Basic dimensions of the router box - 1

text_image SmartFlex RS222 RS488 55 mm INIO INI OUT ETH0 ETH1 USB PWR OUT DRM WAN DAT PWM USR PDE 125 mm

Advantech BB-SR30400015 - Basic dimensions of the router box - 2

natural_image Blue rectangular object with a 97 mm dimension label, no other text or symbols visible

Figure 24: Basic dimensions of the router box

5.6 Mounting Recommendations

  • It is possible to place the router on a flat surface,
    • DIN rail EN 60715 with the included plastic or metal clip.

For most applications with a built-in router within a switchboard, it is possible to recognize two kinds of environments:

  • A non-public, industry environment of low voltage with high interference,
  • a public environment of low voltage and without high interference.

For both of these environments, it is possible to mount the router to a switchboard, after which there is no need to have examination immunity or issues in connection with EMC according to EN 61439-1:2011.

Advantech BB-SR30400015 - Mounting Recommendations - 1

In compliance with the EN 61439-1:2011 specification, it is necessary to observe the following assembly instructions for a router attached to a switchboard:

  • For whip antennas it is recommended to observe a minimum distance of 6 cm from cables and metal surfaces on every side in order to avoid interference. When using an external antenna separate from the switchboard it is necessary to fit a lightning conductor.
  • When mounting a router on sheet-steel we recommend using a cable antenna.
  • For all cables, we recommend to bind the bunch, and for this we recommend:

- The length of the bunch (the combination of power supply and data cables) should be a maximum 1.5 m. If the length of data cables exceeds 1.5 m or if the cable is leading towards the switchboard, we recommend installing surge protectors.

- Data cables must not have a reticular tension of 230 V/50 Hz or 120 V/60 Hz.

- Sufficient space must be left between each connector for the handling of cables,

• To ensure the correct functioning of the router we recommend the use of an earth-bonding distribution frame for the grounding of the power supply of the router, data cables and antenna within the switchboard.

5.7 Removal from the DIN rail

Advantech BB-SR30400015 - Removal from the DIN rail - 1

The DIN rail clip is suitable for a DIN rail according to EN 60715 standard only. The default position of plastic or metal rail clip, which is used for mounting the router on a DIN rail, is shown in the following figure. Its position can be changed on some models (back or bottom). When changing the position of the DIN rail clip, tighten the screws with max. 0.4 Nm torque.

Advantech BB-SR30400015 - Removal from the DIN rail - 2

natural_image Metallic electronic component with four mounting holes and a rectangular slot (no text or symbols)

Advantech BB-SR30400015 - Removal from the DIN rail - 3

natural_image White plastic mechanical component with mounting holes and a roller (no text or symbols visible)

Figure 25: Default position of plastic and metal DIN rail clip

To remove the router from the DIN rail, push the router down lightly, so the bottom part of the DIN rail clip (hitched to the DIN rail) gets out of the rail and then pull out the bottom part of the router away from the DIN rail.

Advantech BB-SR30400015 - Removal from the DIN rail - 4

text_image DIN rail Router 1. 2. 3.

Figure 26: Removal from the DIN rail

5.8 Description of the rear panel

The rear panel contains two holders for SIM cards (SIM1 and SIM2), a holder for microSD card (SD) and an RST button used to restore the default configuration and reboot the router.

5.9 Description of the front panel

On the front panel is the following:

Caption Connector Description
PWR2-pinConnector for the power supply
ETH0 RJ45Connector for connection into the computer network, PoE (only for PoE PSE or PoE PD versions)
ETH1 RJ45Connector for connection into the computer network, PoE (only for PoE PSE or PoE PD versions)
ANT SMAConnector for main antenna
DIV SMAConnector for diversity antenna
GPS SMAConnector for GPS antenna
WiFiR-SMAConnector for WiFi antenna (only for versions with WiFi module!)
USBUSB-A 2.0 HostConnector for connection of USB devices to the router. Supports devices with PL-2303 and FTDI USB/RS232 converters.
I/O6-pinConnector for connection of the binary inputs and output

Table 9: Front panel description

Advantech BB-SR30400015 - Description of the front panel - 1

text_image SmartFlex DIV GPS ANT SIM WAN DAT IN0 IN1 OUT ETH0 ETH1 USB PWR PWR USR POE WIFI IN0 IN1 OUT

Figure 27: SmartFlex front panel

5.9.1 Status indication

There are status LEDs on the front panel to provide router status information. Each ETH port has two additional LEDs that provide information about the port status.

Caption Color StateDescription
PWR Green BlinkingOnFast blinkingThe router is booting up.The router booted up and is ready.The router firmware is being updated.
USRYellowThe function of this LED is user-defined.
POE YellowGreenOnBlinkingOnBlinkingOffPSE: The insufficient voltage on the PWR connector.PSE: The powered device takes too much power. ^1 PD: The power supply is present on an ETH port.PSE: A correct power supply on the PWR connector.PSE: A device is powered via one of the ETH ports.PD: The power supply is not present on an ETH port.PSE: The PoE disabled in the Ethernet configuration.
SIM GreenYellowOn (Green color)On (Yellow color)The first SIM card is active.The second SIM card is active.
WANYellowFades out 1x/5 sFades out 1x/2 sFades out 1x/1 sSignal strength is good.Signal strength is fair ^2 .Signal strength is poor ^3 .For value ranges of signal strength seeConfiguration manual, chapterMobile WAN Status.
DATRedBlinkingCellular communication is in progress.
IN0GreenOnThe first binary input is active.
IN1GreenOnThe second binary input is active.
OUTYellowOnThe binary output is active.
ETH0ETH1Green OnOffSelected 100 Mbps.Selected 10 Mbps.
ETH0ETH1Yellow OnBlinkingOffThe network cable is connected.Data transmission.The network cable is not connected.

Table 10: LED status indication

Advantech BB-SR30400015 - Status indication - 1

The status indication of the WAN LED is updated every 10 seconds.

5.9.2 Power connector PWR

Panel socket 2-pin.

Pin number Sgnal mark Description
1GND(-)Negative pole of DC supply voltage
2VCC(+)Positive pole of DC supply voltage (+10 to +60 V DC)

Table 11: Connection of power connector

Advantech BB-SR30400015 - Power connector PWR - 1
Figure 28: Power connector

Advantech BB-SR30400015 - Power connector PWR - 2

Unit has to be supplied by a power supply specified as a Limited Power Source (LPS) according to Annex Q of IEC 62368-1. If the power supply/cable provided with device is not used, always use the cables with minimum wire size (nominal cross section) 0.5 square mm for power supply.

The power supply for the router must be between +10 V to +60 V DC supply. Protection against reversed polarity without signaling is built into the router. Note: The protection against reversed polarity is lost if the negative pole is grounded!

Advantech BB-SR30400015 - Power connector PWR - 3

Circuit example:

Advantech BB-SR30400015 - Power connector PWR - 4

text_image DC - + PWR

Figure 29: Connection of power supply

Advantech BB-SR30400015 - Power connector PWR - 5

Note for PoE: See Chapter 5.9.7 for information on how PoE versions of the router impact the power supply usage. The power supply for a PoE router has to meet other specific requirements.

Advantech BB-SR30400015 - Power connector PWR - 6

All metal parts are connected together with the negative pole of power supply (common pole).

Low Power Mode

Advantech BB-SR30400015 - Low Power Mode - 1

In applications requiring low power consumption (such as solar power - not 7/24 mode) is strictly recommended to use LPM mode prior to powering down the entire router.

LPM (Low Power Mode) is a router mode where the router is in sleep mode with minimal power consumption. The router can be woken up from this mode by a signal applied to the BIN1 input or after a predetermined period of time. Putting the router into LPM mode can be done using the 1pm command, see Commands and Scripts application note for more details. Consumption in LPM mode may vary depending on the configuration of the router.

5.9.3 Antenna connector ANT, DIV, GPS and WiFi

The main, diversity and GPS antennas are connected to the router using the SMA connector on the front panel. There is also an R-SMA antenna connector available, through which an additional antenna can be connected, if the router is equipped with a WiFi module.

The ANT connector is used to First, connect the main antenna to the router. To connect the diversity antenna, the second antenna connector DIV is used. The third connector (GPS) is intended for a GPS antenna (the router supports active GPS antennas). An R-SMA connector named WiFi is designed for the connection of a WiFi antenna (available only for versions with a WiFi module).

!

The router can not operate without a main antenna connected through the port marked as ANT!

i

The DIV celular antenna is required for the MIMO DL functionality.

i

An SMA connector is used for the connection of the antenna. The antenna is connected by screwing this antenna to the SMA connector on the router's front panel (see the figure below).

Advantech BB-SR30400015 - Antenna connector ANT, DIV, GPS and WiFi - 1

natural_image Line drawing of a cable being inserted into a wall-mounted device (no text or symbols)

Figure 30: Connecting the antenna

i

A diversity antenna improves the radio capability of the router at low signal strength.

5.9.4 SIM card reader

Two SIM card readers for 3 V and 1.8 V SIM cards are located on the rear panel of the router. In order for the router to function, it is necessary to insert an activated SIM card with an unblocked PIN code. The SIM cards may have different APNs (Access Point Names) adjusted.

Advantech BB-SR30400015 - SIM card reader - 1

Supported type of SIM cards: Mini SIM (2FF), dimensions 25.0 x 15.0 x 0.76 mm.

Changing the SIM card:

• Always disconnect the router from the power supply before handling the SIM card.
- To remove the SIM card, use the flat end of a spudger, or your fingernail, press the SIM card slightly into its slot until you hear a click.
• After hearing this click, release the card, and it will pop out of its slot.
- Remove the SIM card and push any other SIM card into the slot until it clicks into place.

Advantech BB-SR30400015 - Changing the SIM card: - 1

text_image SIM1 ↑ SIM2 ↑

Advantech BB-SR30400015 - Changing the SIM card: - 2

natural_image Blue electronic device rear panel with indicator lights (SIM1, SIM2, SD) and a white internal component, no visible text or symbols beyond labels.

Figure 31: SIM cards

5.9.5 MicroSD card reader

The microSD card reader is located on the router's rear panel (the third slot). This card reader allows the router to operate with microSD memory cards. The technical specifications are stated in the table below. The microSD card changing procedure is described below.

Technical specifications of microSD card
Supported technologies SDHC, SDXC
Supported capacity SDHCSDXCup to 32 GBfrom 32 GB to 64 GB
Supported microSD card filesystemsvfat, ext2, ext3, ext4

Table 12: Technical specifications of microSD card

Changing the microSD card:

  • To remove the microSD card, use the flat end of a spudger, or your fingernail, press the microSD card slightly into its slot until you hear a click.
    • After hearing this click, release the card, and it will pop out of its slot.
  • Remove the microSD card and push any other microSD card into the slot until it clicks into place.

Advantech BB-SR30400015 - Changing the microSD card: - 1

Advantech BB-SR30400015 - Changing the microSD card: - 2

natural_image Blue electronic device back panel with white components and red indicator lights (no visible text or symbols)

Figure 32: MicroSD card

Mounting microSD Card to the System

It is necessary to mount the microSD card to be able to access it in the system of the router. Follow these steps to mount the card:

  • Use the dmesg command to see the list of recently connected devices.
  • In the output of the command find out the entry for the microSD card, for example: mmcblk0: p1

- To mount the card to to mnt directory, use the mount command: mount /dev/mmcblk0p1 /mnt

Advantech BB-SR30400015 - Mounting microSD Card to the System - 1

For more information about the commands for creating, mounting, checking and unmounting a file system on a microSD card, see the application note for Ext4_tools router app.

5.9.6 Ethernet Ports (ETH0 and ETH1)

The panel socket RJ45 is used for this interface. The isolation barrier of the Ethernet signal ports against the ground is 1500 V.

Pin10base-T & 100base-TPoE (Mode B)
1 Tx+ (Transmit Data+) —
2 Tx- (Transmit Data-) —
3 Rx+ (Receive Data+) —
4 — PoE + (positive pole)
5 — PoE + (positive pole)
6 Rx- (Receive Data-) —
7 — PoE - (negative pole)
8 — PoE - (negative pole)

Table 13: Ethernet connector pinout

Advantech BB-SR30400015 - Ethernet Ports (ETH0 and ETH1) - 1
Figure 33: Ethernet connector

The crossover UTP cable (Ethernet cable) plugs into the RJ45 connector labeled as ETH0 or ETH1 (see the figure below).

Advantech BB-SR30400015 - Ethernet Ports (ETH0 and ETH1) - 2

natural_image Diagram of a cable connector inserted into a wall-mounted socket (no text or symbols)

Figure 34: Connection of Ethernet cable

Advantech BB-SR30400015 - Ethernet Ports (ETH0 and ETH1) - 3

The insulation strength of Ethernet ports from each other and from the rest of the router (grounding) is dependent on the router version:

Router VersionInsul. Strength from RouterInsul. Strength between Ports
Without PoE1.5 kV1.5 kV
PoE PD1.5 kVnone
PoE PSEnonenone

Table 14: Insulation strength of Ethernet ports

5.9.7 Power over Ethernet (PoE)

Available only for models with PoE feature; see Chapter 5.4 for the order codes.
You can not power the router via the ETH2 ports on the SWITCH router version. The PoE PD is available on the ETH0 and ETH1 ports only.
The IEEE 802.3af/PoE (Type 1) and IEEE 802.3at/PoE+ (Type 2) standards are supported. The device is Mode B compliant.
You can use thepse command to control the PoE functionality; see the Commands and Scripts application note.

Based on the model configuration, the PoE PSE or PoE PD feature can be supported for both Ethernet ports (ETH0 and ETH1).

The PoE PSE version allows the router to power other devices over the Ethernet. The PoE PD version enables the router to be powered by another PoE PSE device over the Ethernet.

PoE PD
Advantech BB-SR30400015 - Power over Ethernet (PoE) - 1

flowchart
graph LR
    A["Power supply"] --> B["Power source equipment"]
    B --> C["Powered device"]
    C --> D["Internet"]
    D --> E["SCADA/FTP"]
    B --> F["Advantech router"]

Figure 35: PoE PD usage

The PoE PD parameters can be found in Chapter 7.8. The POE LED on the front panel of the router lights up green when voltage is present on an Ethernet port, so the user knows the router can be PoE powered. You can still power the router with this connector even if the router is powered with PoE (in PoE PD version), but the input voltage must be higher than 15 V DC. If the input voltage is lower than 15 V DC and the PoE voltage is present (POE LED green on), the router will still be powered from the Ethernet connector via PoE.

PoE PSE

Advantech BB-SR30400015 - PoE PSE - 1

flowchart
graph TD
    A["Powered devices"] --> B["Power source equipment"]
    C["Powered devices"] --> B
    D["Power supply"] --> E["Advantech router"]
    B --> F["Internet"]
    E --> F
    G["SCADA/FTP"] --> F

Figure 36: PoE PSE usage

Advantech BB-SR30400015 - PoE PSE - 2

The power supply used with the PoE PSE router has to provide voltage from 44 to 57 V DC and the output power has to be at least 65 W for full PoE+ use (Class 4) in both Ethernet ports (ETH0 and ETH1).

The PoE PSE parameters can be found in Chapter 7.8. The PoE state is indicated by the POE LED on the front panel of the router, see Chap. 5.9.1. When sufficient voltage (44 to 57 V) and power is available is indicated by the green light. A yellow POE LED indicates insufficient power or voltage through the PWR connector. When a device is being powered from the router, the POE LED will be blinking green. Yellow blinking is shown for an overload (the powered device is using too much power) or a short circuit (incorrect wiring of the cable or of the device without PoE support).

You can enable or disable the PoE PSE feature separately on the ETH0 and ETH1 ports via the Web interface of the router. This can be found in the LAN configuration pages (Primary for ETH0, Secondary for ETH1). When PoE PSE is enabled, you can find the current, voltage, power and power class information on the General page of the router's Web interface; see the Configuration manual [1].

5.9.8 USB Port

Panel socket USB-A.

PinSignal markDescription Data flow direction
1+5 VPositive pole of 5 V DC supply voltage, 0.5 A
2USB data -USB data signal – negative poleInput/Output
3USB data +USB data signal – positive poleInput/Output
4GNDNegative pole of DC supply voltage

Table 15: Connection of USB connector

Advantech BB-SR30400015 - USB Port - 1
Figure 37: USB connector

Advantech BB-SR30400015 - USB Port - 2

The USB port is disabled on overload to prevent its damage (connected device is trying to get too high current). The port is enabled again after the reboot of the router.

Mounting USB Flash Drive to the System

It is necessary to mount the USB flash drive to be able to access it in the system of the router. Follow these steps to mount the drive:

  • Use the dmesg command to see the list of recently connected devices.
  • In the output of the command find out the entry for the microSD card, for example: sda: sda1
  • To mount the card to to mnt directory, use the mount command: mount /dev/sda1 /mnt

Advantech BB-SR30400015 - Mounting USB Flash Drive to the System - 1

For more information about the commands for creating, mounting, checking and unmounting a file system on a USB Flash Drive, see the application note for Ext4_tools router app.

5.9.9 I/O Port

Panel socket 6-pin.

Pin Signal mark Description
1 IN0Binary input 0
2 IN0Binary input 0
3 IN1Binary input 1
4 IN1Binary input 1
5 OUTBinary output
6 OUTBinary output

Table 16: Connection of I/O port

Advantech BB-SR30400015 - I/O Port - 1

text_image 1 3 5 2 4 6

Figure 38: I/O connector
The I/O user Interface is designed for the processing of binary input and control (setting) of binary output. Binary output is open in the default configuration. The isolation strength is 1.5 kV. The pins are isolated from each other with the same strength.
The input circuits are bipolar and allow connection as needed with common plus or minus (according to the connection of an external voltage).

Binary inputs

  • Characteristics of inputs:
Logical 0 / 1*Voltage Current Web interface status
log. 1 max3 V0.4 mAOff
log. 0 min5 V0.7 mAOn
log. 0 type12 V2 mAOn
log. 0 max60 V7 mAOn

Table 17: Characteristics of inputs

* The binary input status in the Shell is returned via io get bin0 or io get bin1.

Binary output

• Binary output parameters:

-60 V AC / 300 mA

-60 V DC / 300 mA

- The current of the binary output is limited by a resettable fuse (300 mA).

Binary inputs and output connections

Binary inputs and output connections example:

Advantech BB-SR30400015 - Binary inputs and output connections - 1

flowchart
graph TD
    subgraph Top_Day
        A["AC or DC"] --> B["PIN 1 - IN 0"]
        B --> C["ESD"]
        C --> D["Pin 2 - IN 0"]
    end
    subgraph Bottom_Day
        E["AC or DC"] --> F["PIN 3 - IN 1"]
        F --> G["ESD"]
        G --> H["Pin 4 - IN 1"]
    end
    subgraph Router
        I["PIN 5 - OUT"] --> J["ESD"]
        J --> K["Pin 6 - OUT"]
    end
    style Top_Day fill:#f9f,stroke:#333
    style Bottom_Day fill:#bbf,stroke:#333

Figure 39: Binary connection

5.9.10 Reset

When the PWR LED starts flashing on the front panel, it is possible to restore the default configuration of the router by pressing the RST button on the rear panel. After pressing this button the default configuration will be restored and the router will reboot (after which the green LED will be on).

Advantech BB-SR30400015 - Reset - 1

It is necessary to use a narrow screwdriver or any other small tool to press the RST button.

Advantech BB-SR30400015 - Reset - 2

natural_image Blue industrial device with internal components and a screwdriver, no visible text or symbols

Figure 40: Router reset

Advantech BB-SR30400015 - Reset - 3
Before resetting the router, it is recommended to back up the router configuration settings (see Configuration manual) because resetting the router will return all configuration settings to their default states.

It is important to distinguish between the router reset and reboot.

Action RRouter behavior Invoking events
RebootTurns off and then turns on the routerDisconnect and reconnect the power, press the Reboot button in the web configuration
ResetRestores the default configuration and reboots the routerPress the RST button

Table 18: Description of router reset and restart

5.10 Interfaces Description

Besides the basic version of SmartFlex router there are available versions with one of the following interfaces:

  • SWITCH interface
    • RS232-RS485/422 interface
    • RS232-RS485-ETH interface
    • RS485-RS485 interface

Advantech BB-SR30400015 - Interfaces Description - 1

Note that only the Advantech service center can do the jumpering inside the router.

5.10.1 SWITCH interface

The three LAN ports of the SWITCH interface for SmartFlex routers (RJ45 connectors for connecting Ethernet devices) act as a typical switch device. This means that the router reads Ethernet frames (data packets on an Ethernet link) from any port on the SWITCH interface and transmits them on other ports of the SWITCH interface. Each port can transmit frames independently on the other ports. State indication is displayed separately on each connector. These router versions comply with the standards and temperature ranges stated in Chap. 7.1 except for having a lower maximum operating temperature, which is +70 °C.

Advantech BB-SR30400015 - SWITCH interface - 1

text_image SmartFlex ETH2 DIV GPS ANT SIM WAN DAT IN0 IN1 OUT ETH0 ETH1 USB PWR IN0 IN1 IN1 OUT PWR USR POE

Figure 41: Version with SWITCH board

State indication of the interface:

Description of indication
Green LED OnOffSelected 100 MbpsSelected 10 Mbps
Yellow LED OnBlinkingOffThe network cable is connectedData transmissionThe network cable is not connected

Table 19: State indication of the SWITCH interface

Technical specification of Ethernet IEEE 802.3:

Ethernet interface, IEEE 802.3 standard
Maximum data rate 100 Mbps
Max. total cable length (300 Bd, 200 nF/km)100 m

Table 20: SWITCH interface parameters

5.10.2 RS232-RS485/422 interface

These interfaces are physically connected through the 5-pin and 4-pin terminal block connectors. The insulation strength is up to 2.5kV . Attention, connectors are not isolated from each other! No state indication is displayed for this interface. These router versions comply with the standards and temperature ranges stated in Chap. 7.1.

Advantech BB-SR30400015 - RS232-RS485/422 interface - 1

text_image SmartFlex RS232 RS485 DIV GPS ANT SIM WAN DAT IN0 IN1 OUT ETH0 ETH1 USB PWR IN0 IN1 OUT IN1 OUT PWR USR POE

Figure 42: Version with RS232-RS485/422 interface

Advantech BB-SR30400015 - RS232-RS485/422 interface - 2
When connecting counterpart terminal block connectors (included in package with the router), use cables with nominal cross section 0.2 to 1.0 square mm (30 to 16 AWG). Recommended stripping length is 5 mm. For M2 captive screws the screw driver 0.5 x 3 mm is recommended. Tighten the screws with 0.3 Nm torque.

Connection of RS232 connector:

Pin Signal Description Direction
1 CTS Clear To Send Output
2RTSRequest To SendInput
3 GNDSignal ground *
4 RXDReceive DataInput
5 TXD Transmit DataOutput

Table 21: Connection of RS232 connector

* Both connectors (RS232 and RS485/422) have a common ground connection.

Advantech BB-SR30400015 - RS232-RS485/422 interface - 3
Figure 43: RS232 connector

Connection of RS485 connector:

Pin Signal Description Direction
1 TxRx+ RS485 B (+) Input/Output
2 TxRx- RS485 A (-) Input/Output
3 TxRx+ RS485 B (+) Input/Output
4 TxRx- RS485 A (-) Input/Output

Table 22: Connection of RS485 connector

Advantech BB-SR30400015 - RS232-RS485/422 interface - 4
The termination resistor can be activated directly on the port board using a jumper (termination resistor is part of the port board).

Connection of RS422 connector:

Pin Signal Description Direction
1 RxD+ RS422 (+) Output
2 RxD-RS422 (-)Output
3 TxD+RS422 (+) Input
4 TxD-RS422 (-)Input

Table 23: Connection of RS422 connector

Advantech BB-SR30400015 - RS232-RS485/422 interface - 5
Figure 44: RS485/422 connector

The selection of either RS485 or RS422 can be performed by using jumpers on the board. Three jumpers are required for the RS485 interface or one jumper for the RS422 interface. The default configuration is RS485 with termination off.

Technical specification of RS232 and RS485 bus:

RS232 and RS485 interface
Max. operating RS232 bus current15 mA
Max. number of devices on RS485 bus32
Max. output current on RS485 bus60 mA
Max. data rate230400 bps on RS232230400 bps on RS485
Max. total cable length (300 Bd, 200 nF/km)RS232 20 m, RS485 1200 m

Table 24: Technical specification of RS232 and RS485

5.10.3 RS485-RS485 interface

These interfaces are physically connected through the 5-pin and 5-pin terminal block connectors. The insulation strength is up to 2.5kV . Attention, connectors are not isolated from each other! No state indication is displayed for this interface. These router versions comply with the standards and temperature ranges stated in Chap. 7.1.

Advantech BB-SR30400015 - RS485-RS485 interface - 1

text_image SmartFlex RS485 RS485 DIV GPS ANT SIM WAN DAT IN0 IN1 OUT ETH0 ETH1 USB PWR IN0 IN1 OUT PWR USR POE

Figure 45: Version with RS485-RS485 interface

Advantech BB-SR30400015 - RS485-RS485 interface - 2

When connecting counterpart terminal block connectors (included in package with the router), use cables with nominal cross section 0.2 to 1.0 square mm (30 to 16 AWG). Recommended stripping length is 5 mm. For M2 captive screws the screw driver 0.5 x 3 mm is recommended. Tighten the screws with 0.3 Nm torque.

Advantech BB-SR30400015 - RS485-RS485 interface - 3
Figure 46: RS485 connector

Connection of RS485 connector:

Pin Description Direction
1 RS485 A (-) Input/Output
2 RS485 B (+) Input/Output
3 RS485 A (-) Input/Output
4 RS485 B (+) Input/Output
5 RS485 GND (-) Isolated ground

Table 25: Connection of RS485 connector

Advantech BB-SR30400015 - RS485-RS485 interface - 4

The termination resistor can be activated directly on the port board using a jumper (termination resistor is part of the port board). Both ports can work as RS422 as well. The requirement is jumpering on the board port.

5.10.4 RS232-RS485-ETH interface

This interface board includes a panel RJ45 connector for Ethernet connection (ETH2 in the figure), and four-pin and three-pin terminal block connectors for RS232 and RS485 connection. The insulation strength is up to 2.5 kV between the ETH2 and RS485 interfaces and from the rest of the router, too. The RS232 interface is not insulated from the rest of the router. State indication is displayed by LEDs above each connector, as shown in the table below. These router versions comply with the standards and temperature ranges stated in Chap. 7.1.

Advantech BB-SR30400015 - RS232-RS485-ETH interface - 1

text_image ETH2 RS485 RS232 SmartFlex SIM WAN DAT DIV GPS ANT IN0 IN1 OUT ETH0 ETH1 USB PWR PWR USR POE IN0 INT OUT

Figure 47: Version with RS232-RS485-ETH interface

Connection of ETH connector:

Pin Signal Description Direction
1TXD+Transmit Data – positive poleInput/Output
2TXD-Transmit Data – negative poleInput/Output
3RXD+Receive Data – positive poleInput/Output
4 —
5 —
6RXD-Receive Data – negative poleInput/Output
7 —
8 —

Table 26: Connections of the Ethernet Connector

Advantech BB-SR30400015 - RS232-RS485-ETH interface - 2
Figure 48: Ethernet connector

Advantech BB-SR30400015 - RS232-RS485-ETH interface - 3

When connecting counterpart terminal block connectors (included in package with the router), use cables with nominal cross section 0.2 to 1.0 square mm (30 to 16 AWG). Recommended stripping length is 5 mm. For M2 captive screws the screw driver 0.5 x 3 mm is recommended. Tighten the screws with 0.3 Nm torque.

Connection of RS485 connector:

Pin Signal Description Direction
1 GND Signal ground*
2 TxRx+ RS485 B(+) Input/Output
3 TxRx- RS485 A(-) Input/Output

Table 27: Connections of Terminal Block Connector RS485

* Signal ground is isolated from the router's ground.

Advantech BB-SR30400015 - RS232-RS485-ETH interface - 4
Figure 49: RS485 connector

Advantech BB-SR30400015 - RS232-RS485-ETH interface - 5
The termination resistor can be activated directly on the port board using a jumper (termination resistor is part of the port board).

Connection of RS232 connector:

Pin Signal Description Direction
1 AUX +5 V/500 mA
2 GND Signal ground*
3 RXDReceive DataInput
4 TXD Transmit DataOutput

Table 28: Connections of Terminal Block Connector RS232

* Common with router's signal ground.

Advantech BB-SR30400015 - RS232-RS485-ETH interface - 6
Figure 50: RS232 connector

State indication of the interface:

Description of indication
ETH2 – green LED OnOffSelected 100 MbpsSelected 10 Mbps
ETH2 – Yellow LED OnBlinkingOffThe network cable is connectedData transmissionThe network cable is not connected
RS485, RS232 – green LEDIndicates Receive data
RS485, RS232 – yellow LEDIndicates Transmit data

Table 29: State indication of the RS232-RS485-ETH interface

Technical specification of RS232, RS485 bus and Ethernet IEEE 802.3:

ETH2, RS485 and RS232 interface
Max. operating RS232 bus current15 mA
Max. number of devices on RS485 bus32
Max. output current on RS485 bus60 mA
Max. data rate230400 bps on RS232230400 bps on RS485100 Mbps on ETH2
Max. total cable length (300 Bd, 200 nF/km)RS232 20 mRS485 1200 mETH2 100 m

Table 30: Technical specification of RS232, RS485 and Ethernet

6. First Use

6.1 Connecting the router before first use

Before putting the router into operation it is necessary to connect all of the components that are required to run your applications. Don't forget to insert a SIM card.

!

The router can not operate without a connected antenna, SIM card and power supply. If the antenna is not connected, the router may be damaged.

Advantech BB-SR30400015 - Connecting the router before first use - 1

text_image SmartFlex RS232 RS485 IN0 IN1 OUT IN0 IN1 OUT RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW RPM PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR PWR

Figure 51: Router connection

6.2 Start

The router will start when a power supply is connected to the router. By default, the router will automatically start to log on to the default APN. The DHCP server will start to assign addresses for devices connected through the Ethernet port ETH0. Router's behavior can be changed via the web interface. This is described in detail in the Configuration manual for SmartFlex routers.

6.3 Configuration

Advantech BB-SR30400015 - Configuration - 1

If no SIM card is inserted in the router, it is not possible for the router to operate. Any inserted SIM card must have active data transmission.

6.3.1 Configuration by web browser

For status monitoring, configuration and administration of the router a web interface is available which can be accessed by entering the IP address of the router into the web browser. The default IP address of the router is 192.168.1.1. Attention, it is necessary to use HTTPS protocol for secure communication over a network!

Advantech BB-SR30400015 - Configuration by web browser - 1

text_image https://192.168.1.1/ SmartFlex SmartFlex LTE Router Status Network DHCP Network S Interface

Figure 52: Entering the IP address of the router

By default, configuration may be performed only by the user "root". The default password is printed on the router's label. ^1 Change the default password as soon as possible!

Advantech BB-SR30400015 - Configuration by web browser - 2

All routers have the WebAccess/DMP client pre-installed by default. The activated client periodically uploads router identifiers and configuration to the WebAccess/DMP server. See the configuration manual [1], chapter Basic Information -> WebAccess/DMP Configuration, for more information.

After successfully entering login information, the user will have access to the router web interface via their browser.

Advantech BB-SR30400015 - Configuration by web browser - 3

text_image Login Username Password Login

Figure 53: Entering login information

StatusGeneral Status
Mobile Connection
General
Mobile WAN
W/R
WiFi Scan
Network
DHCP
IPsec
DynDNS
System Log
Configuration
LAN
VERP
Mobile WAN
PPPE
WiFi
L2TP
FPTP
DynDNS
NTP
SNMP
SMTP
SMS
Expansion Port 1
Expansion Port 2
USB Port
Startup Script
Up/Down Script
Automatic Update
Customization
User Modules
Administration
Remote Access
Change Profile
Change Password
Add User
Delete User
Set Real Time Clock
Set SMS Service Center
Unlock SIM Card
Send SMS
Backup Configuration
Restore Configuration
Update Firmware
Reboot

Figure 54: Router web interface

Advantech BB-SR30400015 - Configuration by web browser - 4

A detailed description of the router settings in the Web interface can be found in the Configuration manual for SmartFlex routers.

7. Technical Parameters

7.1 Basic parameters

SmartFlex Router
Temperature range OperatingStorage-40 °C to +75 °C (-40 °F to +167 °F) -40 °C to +85 °C (-40 °F to +185 °F)
Cold start -35°CData transfers via mobile network are available immediately
-40 °CData transfers via mobile network are avail-able approximately five minutes after the start of the router. Everything else is functional im-mediately.
Humidity OperatingStorage0 to 95 % relative humidity non condensing0 to 95 % relative humidity non condensing
Altitude Operating 2000 m / 70 kPa
Degree of protection IP30
Supply voltage10 to 60 V DC
Battery for RTCCR1225
ConsumptionIdle2.5 W
Average4 W
Peak11 W
Sleep mode10 mW
Dimensions55 x 97 x 125 mm (2.17" x 3.82" x 4.92") (DIN 35 mm, EN 60715)
WeightPlastic boxapproximately 170 g (0.37 lbs)(depends on interface)
Metal boxapproximately 380 g (0.83 lbs)(depends on interface)
Antenna connectors3x SMA – 50 Ω1x R-SMA – 50 Ω (only for versions with WiFi)
User interface2x ETHEthernet (10/100 Mbps)
USBUSB 2.0
I/O6-pin panel socket
Micro SDSDHC, SDXC

Table 31: Basic parameters

7.2 Standards and Regulations

The router complies with the following standards and regulations.

Parameter Description
RadioETSI EN 301 511, ETSI EN 301 908-1, ETSI EN 301 908-2, ETSI EN 303 413, ETSI EN 301 908-13, ETSI EN 300 328, ETSI EN 301 893
EMCETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-19, ETSI EN 301 489-52, EN 55032/24, EN 61000-6-1, EN 61000-6-3
Safety IEC 62368-1
E-Mark – EMC for devices in transportationE-Mark homologation number: 10R – 04 9019
National CE, UKCA compliant

Table 32: Standards and Regulations

7.3 Type tests and environmental conditions

Phenomena Test Description Test levels
ESD EN 61000-4-2 Enclosure contactEnclosure air±6 kV (crit. A) ±8 kV (crit. A)
RF field AM modulatedEN 61000-4-3 Enclosure 20 V/m (crit. A)(80 - 2700 MHz) 3 V/m (crit. A) (2700 - 6000 MHz)
Fast transient EN 61000-4-4 Signal portsPower ports Ethernet ports±2 kV (crit. A) ±2 kV (crit. A) ±2 kV (crit. A)
Surge EN 61000-4-5 Ethernet portsPower ports I/O ports±2 kV (crit. B), shielded cab. ±0,5 kV (crit. B) ±1 kV, L to L (crit. A) ±2 kV, L to GND (crit. A)
RF conductedEN 61000-4-6All ports10 V/m (crit. A) (0,15 - 80 MHz)
Radiated emissionEN 55022EnclosureClass B
Conducted emissionEN 55022DC power ports Ethernet portsClass B Class B
Power frequency magnetic fieldEN 61000-4-8 Enclosure 160 A/m (crit. A)
Dry heatEN 60068-2-2 +75°C*, 40 % rel. humidity
Cold EN 60068-2-1 -40°C*
Damp heatEN 60068-2-7895 % rel. humidity (+40°C)
VibrationEN 60068-2-64 ed. 2Vibration spectrum A.3 (rolling stock)Category 1 (3 axis, 8 hours per axis)
ShockEN 60068-2-27 ed. 2half-sine, 50 g peak, 11 ms

Table 33: Type tests and environmental conditions
* The temperatures given are for the basic version of the router. These can vary for other versions.

7.4 Technical parameters of Cellular Module

Technical parameters of cellular module
LTE parametersLTE: Cat.4, 3GPP E-UTRA Release 11FDD frequencies: B20 (800 MHz), B5 (850 MHz), B8 (900 MHz), B3 (1800 MHz), B1 (2100 MHz), B7 (2600 MHz)TDD frequencies: B40 (2300 MHz), B41 (2500 MHz), B38 (2600 MHz)LTE FDD bit rates: 150 Mbps (DL) / 50 Mbps (UL)LTE TDD bit rates: 130 Mbps (DL) / 35 Mbps (UL)Supported bandwidths: 1.4 MHz, 3 MHz, 5 MHz, 10 MHz, 15 MHz, 20 MHzMax power: typical 23 dBm
HSPA+ parametersHSPA: 3GPP R8 DC-HSPA+Supported frequencies: B5 (850 MHz), B8 (900 MHz), B1 (2100 MHz)Bit rates: 42 Mbps (DL) / 5.76 Mbps (UL)Max power: typical 24 dBm
UMTS parametersSupported frequencies: B5 (850 MHz), B8 (900 MHz), B1 (2100 MHz)Bit rates: 384 kbps (DL) / 384 kbps (UL)Max power: typical 24 dBm
TD-SCDMA parametersSupported frequencies: B5 (850 MHz), B8 (900 MHz), B1 (2100 MHz)Bit rates: 4.2 Mbps (DL) / 2.2 Mbps (UL)Max power: typical 24 dBm
EDGE parametersSupported frequencies: 900 MHz, 1800 MHzData throughput: max. 236.8 kbpsMax power: typical 33 dBm
GPRS parametersSupported frequencies: 900 MHz, 1800 MHzData throughput: max. 85.6 kbpsMax power: typical 33 dBm

Table 34: Technical parameters of cellular module

Antenna Requirements

  • VSWR – <2:1 (Antenna input impedance response as function of frequency. This shows the antenna resonances and its bandwidth).
  • SMA - 50 Ω
  • For good diversity performance, the primary and secondary antennas should have different polarizations.

7.5 Parameters of GNSS

GNSS specifications
Antenna 50 Ω– active
Protocols NMEA 0183
GNSS SystemsGPS, GLONASS, BeiDou, Galileo, QZSS
Frequency GPS/Galileo/QZSS:1575.42 ±1.023 MHz
GLONASS: 1597.5 – 1605.8 MHz
BeiDou: 1561.1 ±2.046 MHz
Sensitivity (autonomous) Tracking:-157 dBm
Reacquisition: -157 dBm
Cold start: -146 dBm
Acquisition time (autonomous)Hot start: 2.5 s
Warm start: 26 s
Cold start: 35 s
Accuracy < 1.5 m

Table 35: Technical parameters of GNSS

7.6 Technical parameters of WiFi

WiFi
Antenna connectorR-SMA – 50 Ω
Supported WiFi band2.4 GHz, 5 Ghz
Standards 802.11a, 802.11b, 802.11g, 802.11n
2.4 GHz supported channels1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13
5 GHz supported channels^1 36, 38, 40, 42, 44, 46, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149, 153, 157, 161, 165
Type of deviceAccess point, station
Max. clients in AP mode10
WiFi TX Output Power17,3 dBm
WiFi RX Sensitivity-96,3 dBm
AP maximum users10 users (WiFi module supports multi-role operation in STA and AP. Multi-role does not affect the maximum number of users).

Table 36: Technical parameters of WiFi

7.7 Technical parameters of I/O port

• Characteristics of inputs:

Logical 0 / 1*Voltage Current Web interface status
log. 1 max 3 V 0.4 mA Off
log. 0 min 5 V 0.7 mA On
log. 0 type 12 V 2 mA On
log. 0 max 60 V 7 mA On

Table 37: Characteristics of inputs

* The binary input status in the Shell is returned via io get bin0 or io get bin1.

• Binary output parameters:

- 60 V AC / 300 mA

- 60 V DC / 300 mA

7.8 Technical Parameters of Power over Ethernet (PoE)

Standards IEEE 802.3at-2009 (PoE+) and IEEE 802.3af-2003 (PoE) are supported. Cabling needed is Category 5, up to 12.5 Ω. It is possible to use a passive PoE injector.

PoE PD: parameters for opposite PSE
Input voltage range42.5 – 57 V
Power available25.50 W
Maximum current600 mA

Table 38: PoE PD: parameters for opposite PSE

PoE PSE parameters
Power supply needed44 – 57 V, 65 W
Power available2x 25.50 W (ETH0, ETH1)

Table 39: PoE PSE parameters

7.9 Other Technical Parameters

Parameter Description
CPU power 2 DMIPS per MHz
Flash memory 256 MB
RAM 512 MB
M-RAM 128 kB

Table 40: Other technical parameters

[1] Advantech Czech: Configuration Manual for SmartFlex Routers

Advantech BB-SR30400015 - Related Documents - 1

Product-related documents can be obtained on Engineering Portal at http://icr.advantech.cz/address.

9. Troubleshooting

If you cannot connect to the router from your PC, your network card may be configured in such a way that it is not possible to connect to the router. Take one or more of the following steps in order to solve the problem:

  • Make sure your PC's network card is configured to obtain the IP address form the DHCP server (by default the DHCP server is running in the router).
  • Connect the router to the PC via Switch.
  • Connect the router to the PC, start the router first and then start the PC after the router's initialization.

9.1 FAQ

Advantech BB-SR30400015 - FAQ - 1

Ethernet connection fails or is not establishing.

- It is possible to turn auto negotiation off and set a rate and duplex manually on the Ethernet interface of the router. Available on "LAN Configuration" page in the router.

Advantech BB-SR30400015 - Ethernet connection fails or is not establishing. - 1

Mobile WAN connection fails.

  • Check the signal power ("Mobile WAN status" page). If the signal power is weak, you will have to use a better antenna. If the neighbouring cells have a similar signal strength, you will need to use a directional antenna. For proper operation, the signal levels have to be good.
  • Try to enable automatic ping from the router, which will check the connection when there are no data running and in the case of a failed ping, restart the connection. This can be done on the "Mobile WAN Configuration" page in the router in the "Check connection" section. "Enable + bind" option is to ensure the ping goes always through Mobile WAN network interface.

Advantech BB-SR30400015 - Mobile WAN connection fails. - 1

Mobile WAN connection cannot be established.

  • Check the "Mobile WAN Configuration" – APN, name, password and IP address (all can be blank).
  • Try to enter the SIM card PIN – verify that the SIM card has the PIN code entered. Available on "Unlock SIM Card" page in the "Administration" section.
  • In a private APN it is not recommended to get the DNS settings from operator (on "Mobile WAN" page)
  • Go to "System Log" page in "Status" section and observe where the error occurs.

☐I cannot connect from the Internet to the device behind the router. I have NAT enabled.

- The device's gateway has to be configured so it points to the router.

I can't access my Web server placed behind the router over NAT.

- The remote HTTP access to the router has to be disabled on "NAT Configuration" page in the router. Also enable "Send all remaining incoming packets to default server" feature and fill in the IP address of your Web server. On the Web server, the default gateway has to be the IP address of the router.

DynDNS doesn't work.

  • With private APN this will not work.
  • If the same IP address is recorded in your canonic name as a dynamically assigned address, it means that the operator is using NAT or a firewall.
  • You can verify NAT using ping to your server with static address and then compare with router's IP address.
  • You can verify a Firewall by accessing remotely to the router's Web interface.
  • The operator may not provide the address of DNS server and without DNS server's address it is impossible to connect to the dyndns.org server. The following messages will be shown in the System Log:

  • DynDNS daemon started

  • Error resolving hostname: no such file or directory
  • Connect to DynDNS server failed

L2TP or IPSec isn't establishing.

- Check the "System Log" page for error messages.

IPSec tunnel establishes but the communication does not run.

- Probably there are bad routing rules defined in the connected devices, or the default gateway.

I switched the router to offline mode by SMS message, but the router is in online mode after reboot.

- SMS messages do not change the router configuration. They remain in effect only until the router is rebooted.

Serial communication is not working.

- Verify that the router model supports serial communications. Also verify the serial communication settings. To do so, open the router's configuration menu via the web browser, select the appropriate "Expansion Port" from "Configuration" part of the menu and verify the settings.

Is the router Cisco compatible? Can I use the Cisco configuration?

- No, the Firmware in the router (Conel OS) is based on Linux with BusyBox. Thus the Cisco configuration cannot be used. But network connections are defined by standards so connecting the router to the Cisco or other networking devices is possible and will be compatible.

FTP or SFTP does not work

- FTP will work on v2 routers only. You can use SFTP on all routers to transfer files to/from the router. If having troubles with FTP on v2 routers, make sure you have FTP enabled: "Configuration" section, "Services", "FTP". Then you can connect with any client on port 21 with name and password same as for the Web interface. If having troubles with SFTP, make sure you have SSH enabled: "Configuration" section, "Services", "SSH". Then you can connect with any client on port 22 with name and password same as for the Web interface.

How can I connect to the router's command line? (SSH, Telnet)

- You can use SSH on all routers or Telnet on v2 routers only. SSH is enabled by default, but you can verify in Web interface in "Configuration" section, "Services", "SSH". Then connect with any SSH client on port 22 of the router. User and password is the same as for the Web interface. Telnet on v2 routers can be enabled here: "Configuration" section, "Services", "Telnet".

10. Customer Support

Customer Support for Europe

Advantech Czech s.r.o.

Sokolska 71

562 04, Usti nad Orlici,

Czech Republic

Phone: +353 91 792444

Fax: +353 91 792445

E-mail: iiotcustomerservice@advantech.eu

Web: www.advantech.com

Customer Support for NAM

Advantech B+B SmartWorx

707 Dayton Road

Ottawa, IL 61350 USA

Phone: +1-800-346-3119 (Monday – Friday, 7 a.m. to 5:30 p.m. CST)

Fax: +1-815-433-5109

E-mail: support@advantech-bb.com

Web: www.advantech-bb.com

Customer Support for Asia

Phone: +886-2-2792-7818 #1299 (Monday – Friday, 9 a.m. to 5:30 p.m. UTC+8)

Web: www.advantech.com

Advantech BB-SR30400015 - Customer Support for Asia - 1

We, Advantech Czech s.r.o., declare that the radio equipment narrated in this user's manual complies with Radio Equipment Regulations 2017 (S.I. 2017 No. 1206).

Advantech BB-SR30400015 - Customer Support for Asia - 2

We, Advantech Czech s.r.o., declare that the radio equipment narrated in this user's manual complies with Directive 2014/53/EU.

The full text of the EU Declaration of Conformity is available at the following internet address: icr.advantech.cz/eudoc

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Product information

Brand : Advantech

Model : BB-SR30400015

Category : Router