FS27HCMEBKB - Electric bike Kogan - Free user manual and instructions

USER MANUAL FS27HCMEBKB Kogan

Exterior view of a modern electric bicycle with visible front wheel, suspension, and front wheel (no signage or text)

27.5" HYBRID COMMUTER ELECTRIC MOUNTAIN BIKE

(36V 10AH)

FS27HCMEBKB

Safety & Warnings 3

Overview 6

Assembly 9

Operation 16

Cleaning & Care 22

Troubleshooting 24

FAQ 25

Notes 27

Electric Assisted Bike Regulations

The EN 15194 EU standard or EPAC (Electric Power Assisted Cycle) conforms to the following characteristics for electric power assisted bikes:

• Motor assistance only starts when the cyclist pedals.
• The assistance cuts out as soon as the cyclist stops pedalling.
• The assistance cuts out as soon as the speed exceeds 25km/h.

Adherence to this standard enables the use of the electric bikes in the same conditions as any other bicycle, particularly on bicycle paths and bicycle-specific lanes.

Recommendation Before First Ride

- Before first use, please double-check the function of all the parts of your electric bike. If you have any doubts or if you detect a problem, please contact your authorised dealer or technical service department.

- If you lend your bicycle to a third party, please give them this instruction manual with the bicycle and request that they read it before the first ride.

- Respect local and national road traffic regulations.

- For your safety, it is highly recommended that you wear a certified helmet.

- When used during heavy rain, snow, in slippery conditions or in the case of low visibility, be careful and adjust your speed.

- At night, ride using the lights.

- Trying to repair anything that implies removing technical or electrical components is strongly advised against. If necessary, please contact your dealer's after-sales service.

- The manufacturer declines any responsibility due to overloading or items that are not correctly attached to the baggage rack.

- Using high pressured water jets to clean the bike is strongly advised against.

- Check the battery level before use. You must fully charge it before first use.

- To extend battery performance and lifespan, do not half charge and adapt your ride length to battery level.

- The batteries' life will vary depending on where you ride it (inclines will reduce power rapidly) and how you ride (assistance mode chosen). The greater the assistance used, the more you'll use the battery and the shorter it will last. Do not forget that your bike has gears; remember to use them accordingly relative to riding conditions to extend battery life. The amount of weight carried also impacts on battery life span. Extreme low temperatures can also impact battery life span.

- It is recommended that you charge the battery at least every 2 months when the bike is not used; during winter, for example.

- This bike can be used in the rain; however, it must not be submerged in water or puddles. The controller, motor and other electrical devices may be short circuited, causing damage and creating possible dangerous situations.

- Store the battery in a dry place after having completely recharged it. Avoid extreme temperatures (low and high) as they can damage the battery. Optimal operating range: -10°C to 35°C.

Warning

- Do not ride after consuming alcohol or drugs (prescribed or not), or while under the influence of medication which might make you drowsy. This product has the potential to endanger yourself and others if not operated responsibly.

- Pedal-assisted bicycles are not designed for 2 people. Do not ride carrying passengers as these bicycles are not designed to carry the additional load of a second rider.

- Do not put batteries in normal waste bins. Dispose of used batteries in a certified recycling facility.

- Do not over lubricate; if oil contacts the wheel rim, brake pads or brake disks, this will result in loss of braking performance and an increase in stopping distances. This could potentially cause loss of control, accidents and injury.

- Electric bikes may usually only be ridden by persons 16 years old and older. Always consult your local state and city laws to understand the legal age for riding an electric bike.

- Some bicycle accessories may present a choking hazard and other hazards to small children. Keep any bike parts, accessories, and tools away from small children.

Safety

It is highly recommended that you do not overload your pedal-assisted bicycle as you could damage the electrical components or cause malfunctions, like overheating of the battery or the motor.

- Do not store the battery in excessively hot or cold places.

• Maximum loading weight on the bicycle must not exceed 100kg.

- Regularly check battery brackets and mountings.

• Always wear a helmet when riding your pedal-assisted bicycle.

- If a rack is not already fitted to your bicycle, please do not attempt to fit one yourself.

- Do not carry anything on the rack that may obstruct lights or reflectors.

- Never retrofit your bikes with components that are not approved in writing by Kogan. Serious Injury and even death can result in unauthorised retrofitting and it will void your warranty.

Cleaning and Maintenance

- Use a damp cloth with neutral detergent to clean the bike frame. Do not use any detergents or cleaning liquids liable to deteriorate the frame or components.

- Use a dedicated bicycle cleaner or hot soapy water to clean your bike and its components, such as wheels, hubs, rims, brakes and pedals. Rinse well with clean water before use.

- Do not use high pressure water jets to clean your bike, especially on the electrical components (such as the battery), as this may result in short circuiting or system malfunctions.

- All the components and parts of your bicycle are subject to normal wear and fatigue.

- Keep a close eye on any change in the shape or colour of a component or traces of oxidation (rust) on your bicycle. If this occurs, do not use the product until the component has been replaced.

Riding advice

- Never ride in deep water.

- Do not use for jumps or stunts.

- Avoid long distance rides when it is raining.

- Keep both hands on the handlebar.

- Avoid sudden braking.

- Be careful when riding through puddles.

• Thoroughly check the bicycle before each ride.

- Avoid leaving your bicycle in heavy rain or snow. If you do so, wipe dry before use.

- Only use specific bicycle lubricants to lubricate.

OVERVIEW

Technical diagram of a bicycle with numbered parts for identification and labeling

1	Stem	18	Battery button
2	Display	19	Pedal
3	Handlebar & grips	20	Crank set
4	Bell	21	Chain
5	Shifter	22	Motor
6	Brake lever	23	Rear derailleur
7	Head light	24	Wheel reflector
8	Front fork	25	Freewheel
9	Rim	26	Rear brake
10	Spoke	27	Rear disc rotor
11	Wheel reflector	28	Seat clamp
12	Tire & tube	29	Seat post
13	Hub & quick release	30	Rear reflector
14	Front disc rotor	31	Saddle
15	Front brake	32	Frame
16	Battery	33	Bottom bracket & speed sensor
17	Controller	34	Charging port

Notes:

Kickstand, water bottle & pump are not shown but also included with this bike.

Tools supplied

3mm Allen Key	4mm Allen Key	5mm Allen Key	6mm Allen Key & Phillips Head	Multifunction Wrench
• Keypad• Display adjustment	• Kickstand length• Handlebar• Water bottle screw adjustment	• Brake• Stem• Brake lever• Kickstand nut• Front light adjustment	• Saddle• Bell• Reflector adjustment	• Pedal adjustment

Recommended Fastener Torque

Part	Fastener size	Torque
Stem locking screw lock	M8	18-25 N.m.
Saddle lock	M8	20-25 N.m.
Front wheel nut	M10	30-35N.m.
Rear wheel nut	M10	35-40N.m.

ASSEMBLY

Step 1: Getting Started

1. Remove the bike and all accessories from the packaging.
2. DO NOT dispose of the original packaging until assembly is complete.
3. Check packaging thoroughly to ensure all components removed.
4. Before continuing ensure the following pieces are present:
5. Electric bike
6. Front wheel
   o Small box (user guide, tools, pedals, reflectors, quick release & warranty card)
7. Charger
8. Remove any cable ties, plastic covers and protective materials from the bike components before commencing assembly.

WARNING: Before assembling your new e-bike, charge the battery for 4-6 hours until fully charged.

Step 2: Install the front wheel

1. Ensure the fork is facing forward. Rotate it to ensure it moves freely without binding any of the cables (Figure 1).

WARNING: Do not touch the brake rotor. The sharp edges can cause serious injury. Touching the brake rotor or brake pads with bare skin can transfer natural oils to either component, which may decrease braking performance. It is recommended to wear clean gloves during assembly.

Side view of a bicycle frame with a lever and wheel, showing no text or symbols

Figure 1

1. Place the wheel in a central position between the frame dropouts and the fork.

2. Install the quick release and ensure each side has a spring (the small opening in the springs should be facing inwards). Note: Ensure the quick release lever is on the same side as the brake disc (Figure 2).

Lever Small opening Adjusting nut

Figure 2

1. Tighten the adjusting nut.

2. Close the quick-release lever. To prevent it coming loose, it is necessary to tighten the adjusting nut, so that the quick-release lever requires a moderate amount of force to close but not to a point where it is difficult to close it.

3. To increase the closing force: rotate the adjusting nut clockwise.

4. To decrease the closing force: rotate the adjusting nut counter-clockwise.

Closed position Force adjustment Open position

Note: Ensure the brake disk rotor is evenly spaced between the brake pads.

WARNING: An improperly secured front or rear wheel can cause loss of control, accidents, serious injury or death. Check that both wheels are properly secured during assembly and before each ride.

Step 3: Install the handlebar

1. Loosen the steerer clamp bolts and stem binder bolt, rotate the stem tube 180^ to make it face forward. Check and align the stem with the front wheel, then tighten the stem binder bolt (Figure 3).

2. Remove the faceplate by releasing the 4 four faceplate bolts.

3. Install the handlebar o the brake levers face forwards and the shifter is on the rider's right side. Trace the brake housing from the left brake lever to the brake calliper and check that the cables are not twisted.

4. Place the handlebar in the desired riding position. Reinstall the faceplate and 4 faceplate bolts. Following an "X" pattern (Figure 4) tighten the 4 faceplate bolts evenly to ensure the force of the four corners is balanced. Using the centre mark, check that the handlebars are symmetrical and in the correct position. Repeat until the handlebar is secure. Note: Ensure the gap "A" between the faceplate and stem tube is even.

5. Ensure the stem binder bolt, steerer clamp bolt and faceplate bolts are all secure.

Stem binder bolt

Steerer clamp bolts Stem tube Handlebar A A Handlebar faceplate Faceplate bolts Figure 3

Center mark

Handlebar faceplate
Tighten faceplate bolts in an 'X' pattern
Figure 4

Step 4: Install the pedals

1. The left and right pedals are clearly marked with an "L" and an "R".

2. Attach pedal to the crank by gently threading them in by hand.

3. Left pedal is installed in a counter-clockwise direction.

4. Right pedal is installed in a clockwise direction.

5. Taking care not to cross thread the pedals, use the multi-function wrench to torque each pedal to 45 N.m.

6. Left pedal is tightened in a counter-clockwise direction.

7. Right pedal is tightened in a clockwise direction.

WARNING: Ensure the pedals are installed correctly. The left and right pedals have opposite threads. Cross threading or installing the wrong pedal will cause irreparable damage to the crank.

Left pedal

Line drawing of a mechanical component with an arrow indicating rotation (no text or symbols)

Line drawing of a mechanical device with a curved arrow indicating rotation (no text or symbols)

Right pedal

Line drawing of a hand holding a car tire with a wrench, showing motion (no text or symbols)

Line drawing of a hand using a tool to adjust or install a wheel rim (no text or symbols present)

Thread by hand

Line drawing of a hand gripping a car tire with a curved arrow indicating rotation (no text or symbols)

Line drawing of a mechanical device with a wheel and lever mechanism (no text or symbols)

Tighten with multi-function wrench

Step 5: Install the seat post and front & rear reflectors

1. Loosen the screws on the rear reflector bracket then attach the rear reflector to the seat post.
2. The rear reflector needs to be aligned straight and facing towards the rear of the bicycle. Ensure there is at least 7.6cm of clearance between the top of the seat and the top of the rear reflector.
3. Open the quick release seat clamp and insert the seat post into the frame. Set the desired height of the seat enusring the minimum insertion mark (Figure 5) on the seat post is below the clamp and not visible.
4. Use your palm to close the quick release clamp (Figure 6). Ensure the seat is tight enough so that it cannot twist.
5. To adjust the height further, open the seat clamp and slide the seat up or down.

Diagram showing a hand holding a bicycle seatbelt with a downward arrow and a prohibition symbol in the background.

Seat post out too far

The minimum insertion point on the seat post must be inserted into the seat tube.

Figure 5

WARNING: Be sure the minimum insertion marks do not go past the top of the seat clamp and are not visible.

Diagram showing a hand operating a tool with an inset highlighting a curved arrow (no text or symbols present)

Figure 6

Step 6: Install the front reflector

1. Remove the screw on the front reflector bracket.
2. Attach the reflector on the left side of the handlebar and secure it in place using the screw.

Close-up of a hand using a screwdriver to adjust a black cable with a metallic connector (no visible text or symbols)

Step 7: Adjusting the headlight

1. To adjust the headlight angle, use the 5mm Allen Key to loosen the adjustment bolt (Figure 7), adjust the headlight to the desired angle.
2. Tighten the adjustment bolt to secure light in place.

Line drawing of a bicycle wheel assembly with hand tools (no text or symbols)

Figure 7

Note: Before starting up the electrical system, ensure the battery is fully charged and the battery switch is in the on position.

OPERATION

Starting the System

• Press and hold B for 2 seconds to turn the bike on.
• Short pressing B will turn the bike off.
• With the bike turned on, press and hold A for 2 seconds to turn the headlight on
• Short pressing A will turn the headlight off.

Control Pad

A: More assistance
B: Power/Mode
C: Less assistance

A B C

Instrument Display

CUR MAX AVG SPEED 88:8 MPH Km/h Battery level Highlight indicator Walk mode Pedal assistance Current assist level Motor failure Controller failure Undervoltage Assist indicator TRIPO DO TIME VOL CUR 88:88:8.0 MILE Km Speed mode Speed display Multifunction indicator

Instrument Display Functions

Assist (PAS) level:

• Press A to increase the level of assistance by 1.
• Press C to decrease the level of assistance by 1.
  • The highest level is 5.
• The default setting for assistance is 0. In this setting there is no assistance from the motor.

Walk mode

• When the vehicle is stationary, press and hold C for 2 seconds to enter walk mode
• Releasing the button will exit walk mode.
• The maximum speed in walk mode is less than 6km/h.

Note: Use walk mode only while dismounted from the bike. Always keep both hands on the handlebars so that you can quickly stop the bike if necessary.

Multifunctional indicator

When the display is on, short press the mode button B to cycle through the different functions (TRIP/ODO/TIME/VOL/CUR/ERROR CODE).

Mode	Function	Display
TRIP	Displays current trip distance
ODO	Displays the bike's odometer
TIME	Displays the current trip time
VOL	Displays battery voltage
CUR	Displays battery current

Note: Error codes will also be displayed in this area if there has been a malfunction. Refer to the troubleshooting section for more information.

Speed mode

CUR MAX AVG

When the display is on, press and A+B buttons together to switch between the the speed mode that is currently being displayed.

• CUR: Current speed
• MAX: Maximum speed
• AVG: Average speed

Battery level indicator

100%

80%

50%

Simple black-and-white battery icon with no text or symbols

25%

Pure electrical circuit symbol for a battery (no text or labels)

15%

Pure electrical circuit lines without any symbols

0%

WARNING: If there is only one bar left on the display, users should charge the battery as soon as possible. At lower battery levels, the bike may limit power output to maximise remaining power. This will help reduce wear on the battery. When the battery is fully depleted, the last bar will begin to flash, alerting the user that they're about to lose all electrical power. If the power is off or the battery is depleted, you can still propel the bike by pedalling.

Settings

Press and hold the A+C buttons together to enter the settings menu. In this menu you can adjust the following parameters:

• Backlight brightness: 1-3 levels
• Milage unit (KM or MILE),
• Odometer reset.

Short press the B button to switch between the different parameter menus.

Backlight brightness

While in the settings menu, pressing A or B will adjust level of the backlight:

1: Darkest
2: Default
3: Brightest

Press and hold the A+C buttons together to save the value and exit the settings interface.

Mileage unit

While in the settings menu, press the A button to set the unit to KM (default). Press the C button to set the unit to Miles.

Press and hold the A+C buttons together to save the value and exit the settings interface.

Reset Odometer

While in the settings menu, press and hold the A button for 5 seconds to reset the odometer.

Press and hold the A+C buttons together to exit the settings interface.

Note: While inside the settings menu, if there is not user input for 10 seconds the value will save and exit automatically.

Battery power switch

The battery power switch is located at the bottom of the bike frame. Place the switch in the "-" position to turn the power on. Place the switch in the "O" position to turn the power off.

Power switch Charging port

Charging the battery

To charge the battery, connect the battery charger to the charging port on the bike. Connect the other end of charger to a power outlet and turn it on. When the battery is charging, the LED light will be RED. Once the battery is fully charged the light will turn GREEN.

To power outlet To charging port

Warning:

- It is highly recommended to charge your battery in a room which has a smoke detector. Do not charge the battery in your bedroom.

- Always charge the battery in a well-ventilated area. Keep away from flames and sources of ignition.

• While charging, keep it the charger reach of children. Do not place anything on top of the charger whilst in use and prevent any liquids, metal or metal fillings from coming into contact with the charger.
• Only charge your battery with the charger supplied. Never charge the batery using another charger. Failure to do so may cause damage to your bike components and cause a potential fire hazard.
• Do not charge the battery for more than 10 hours to avoid overcharging and damaging the battery.
• Avoid subjecting the battery to high temperatures, such as directly under the sun for prolonged periods of time.
• Recharge the battery before it becomes completely discharged. Completely discharging will shorten the battery's lifespan and limit its capacity.
• Never store the battery in a discharged state. If the battery will not be used for an extended period of time, charge it fully and recharge it every 2 months. Store it in a cool, dry place.
• Do not use the battery to power other electrical devices. Improper use of the battery will damage the battery and shorten its life and may cause fire or an explosion.
• If you experience unusual sounds or odors coming from the charger or the battery, cease use immediately and contact help.Kogan.com for support.

Note: The battery will gradually lose capacity. With proper care and maintenance, your lithium-ion battery will retain up to 60% of its capacity for at least 500 discharge/recharge cycles. As capacity diminishes, you will notice a gradual drop off in maximum range capability. When range falls to an unacceptable level, contact help.Kogan.com for support and to arrange a replacement battery.

CLEANING & CARE

Maintenance

To keep your bike in optimal condition, it is highly recommended to follow the below maintenance schedule.

Maintenance Schedule	Each ride	Weekly	Monthly	6 Monthly	Yearly
Tire pressure & condition	√
Visual inspection	√
Brake lever pressure	√
Quick releases	√
Handlebar alignment	√
Saddle alignment	√
Battery pack locked	√
Inspect frame condition(check welds for fissures)		√
Clean and lubricate chain		√
Check brake pads		√
Lubricate forks			√
Lubricate brakes & cables			√
Check all bolts and torque settings			√
Clean bicycle			√
Charge battery			√
Check wheel spokes & rim			√
Inspect saddle, rails and clamp			√
Grease pedal bearings				√
Check hub bearings				√
Check headset bearings (bike mechanic)				√
Check bottom bracket bearings (bike mechanic)				√
Replace brake pads (bike mechanic)					√
Replace brake cables (if necessary)					√
Replace tires (if necessary)					√
Check motor (bike mechanic)					√

It is highly recommended to have your bike serviced by an authorised dealer at least once a year or every 1000km. Check your brake cables, sheaths and brake pads. Lubricate all transmission components, chain and derailleur with a suitable product.

If the rear tire has a puncture, before you remove it, disconnect the battery cable.

Close-up of a bicycle wheel with a blue upward arrow indicating motion or force (no text or symbols)

TROUBLESHOOTING

Display error codes:

In the event of a malfunction, the instrument display will prompt the user in the form of code and an indicator:

Error Code	Meaning	Troubleshooting
E05	Battery under voltage	The battery power is low. The fault code disappears after the battery is fully charged.The battery is faulty. Contact help.Kogan.com for support and to arrange a replacement battery.
E01	Motor failure	Check whether the connector of the motor's waterproof cable is loose. Reconnect or replace.Check whether the motor plug wire is loose or damage. Reconnect or replace.Damaged motor. Repair or replace.
E03	Controller failure	Check whether the connector of the instrument wire plug is loose. Reconnect or replace.Damaged controller. Contact help.Kogan.com for support and to arrange a replacement.
E06	Communication receiving failure	Check whether the connector of the instrument wire plug is loose and reconnect it.The controller and instrument need to be replaced. Contact help.Kogan.com for support and to arrange a replacement.
E07	Communication sending failure	Check whether the connector of the instrument wire plug is loose and reconnect it.The controller and instrument need to be replaced. Contact help.Kogan.com for support and to arrange a replacement.

FAQ

Q: Charger does not illuminate while plug in.

A: Ensure your power outlet is working. Inspect the charger power cord. Inspect the connectors for dirt or damage. If the charger still does not work, it may need to be repaired or replaced. Do not attempt to open the charger case. Even if the charger is unplugged, you could still be injured by an electrical shock. Contact help.Kogan.com for support and to arrange a replacement.

Q: Charger flashes Red while plug in.

A: Make sure the charger is fully plugged into the battery. Unplug the charger from the wall and from the battery. Wait approximately 10 seconds, then reconnect to the battery, followed by the wall outlet. If the indicator LED still flashes red, there may be a problem with the battery or the charger. Contact help.Kogan.com for support and to arrange a replacement.

Q: Battery does not sit properly in its holder or shows damage.

A: Turn off the battery button, unplug the motor cable at once. Cease use immediately and contact help.Kogan.com for support

Q: My battery isn't charging, what can I do to check the problem?

A: Checking the following:

• Is the power turned on at the outlet?
• Is the charger working and outputting over 36 Volts?
- Is the battery hot?
• Is the battery charger port full of dirt?
- Has the battery been left discharged for several months?
- Has the fuse blown in either the bike battery pack or the charger?

Q: What speed is my bikes limited to?

A: E-bikes are limited to 25 km/h to conform to the road rules of Australia. Once the motor reaches this speed limit, it will stop providing assistance.

It is possible to pedal faster than 25 km/h, but you won't get any assistance from the motor.

Once the speed controller recognises that you're under 25 km/h, the battery management system will again supply power to the main motor.

Q: Why isn't my bike battery running as long as it used to?

A: Check the following:

• Is the battery pack being charged to 100%?

- Do you have a dragging of a disc brake?

• Is the terrain uphill?

- Are you assisting your battery by peddling?

- Are your e-bike's wheel bearings freely spinning?

- Do you have a short circuit in the battery, wiring or motor?

- Any of the scenarios mentioned above could lead to your battery discharging rather quickly

Q: Why my is bike not speeding up?

A: There are numerous possible reasons:

• The feedback magnets positioned on the left pedal crank are dirty. Clean them with a rag to resolve the problem.
• Check the motor cable is good connected and has no signs of damage to its surface.
• There may be an error code, check the display and refer back to the error code section.

NOTES

Need more information?

We hope that this user guide has given you the assistance needed for a simple set-up.

For the most up-to-date guide for your product, as well as any additional assistance you may require, head online to help.kogan.com

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