Phaser 840 - Printer XEROX - Free user manual and instructions

USER MANUAL Phaser 840 XEROX

White printer with paper lid and control panel (no visible text or symbols)

www.tek.com/Color_Printers/

Tektronix®

Contents

Tektronix Supplies and Accessories 1

Getting the Most From Your Printer 2

The Front Panel 3

Print Quality Modes 4

TekColor™ Color Corrections 4

Media Trays 5

Supported Page Sizes and Print Area 7

Using the Manual Feed Slot for Single-Sided Printing 8

Printing on Envelopes 10

Loading Media Trays 11

Printing on Labels 12

Automatic Duplex Printing 14

Adding Ink 16

Emptying the Waste Tray 17

Replacing the Maintenance Kit 18

Media Jams 19

Troubleshooting Print Quality 24

Hints for Moving the Printer 27

Getting More Information 28

Getting Help 29

Symbols

Note

General information

Caution

Use caution or damage to the printer may result.

Hot

Hot surface on or in the printer. Use caution to avoid personal injury.

Copyright © 1999 by Tektronix, Inc. All rights reserved.

Tektronix ^® , Phaser ^® , PhaserShare ^® and ColorStix ^® are registered trademarks of Tektronix, Inc.

Tektronix Supplies and Accessories

Supplies Order number Description

ColorStix ^ Ink	016-1604-00 3 Black sticks
	016-1605-00 5 Cyan sticks plus 2 Black sticks
	016-1606-00 5 Magenta sticks plus 2 Black sticks
	016-1607-00 5 Yellow sticks plus 2 Black sticks
	016-1582-00 2 Cyan sticks plus 1 Black stick
	016-1583-00 2 Magenta sticks plus 1 Black stick
	016-1584-00 2 Yellow sticks plus 1 Black stick

Premium Paper

A/Letter (U.S.) 016-1368-00 500 sheets	24 lb. bond, 90 g/m2
A4 (Metric Letter) 016-1369-00 500 sheets

Premium Transparencies

A/Letter (U.S.) 016-1724-00 50 sheets

A4 (Metric Letter) 016-1725-00 50 sheets

Standard Transparencies

A/Letter (U.S.) 016-1720-00 50 sheets
A4 (Metric Letter) 016-1721-00 50 sheets
Maintenance Kit	016-1727-00 Replacement maintenance roller and counter (life: 30,000 images)

Accessories Order number Description

Standard Paper / Transparency Trays	436-0330-00 A/Letter (U.S.)
	436-0332-00 A4 (Metric Letter)
High-Capacity Transparency/Label Trays	436-0336-00 A/Letter (U.S.)
	436-0338-00 A4 (Metric Letter)
Cleaning Kit	016-1595-00 Alcohol wipes and foam swabs
Printer CD-ROM	063-3166-00 -00 English		-70 Chinese, Simplified
Printer diskettes	063-2627-00	-10 French	-80 Chinese, Traditional
		-20 Italian
		-30 German
		-40 Spanish	-90 Korean

To order supplies and accessories, contact your local dealer or visit the Tektronix web site:

www.tektronix.com/Color_Printers/supplies

Ordering Information

Getting the Most From Your Printer

Supplies Startup KitZ840SSOption 01 for Metric	ColorSlix® ink: 5 each CMY, plus 6 BlackTektronix Transparencies (50 sheets)
High-Capacity Paper Tray AssemblyZ840LTAOption 01 for Metric	Increased paper-printing capacityIncreased printing versatility and convenienceUp to two stacking trays can be used
Plus Feature SetZ840FP	High Resolution / Photo print-quality mode, 1200 x 600 dpiAdds automatic duplex (two-sided) print capabilityAdds SCSI card for connecting an external hard drive or a scannerAdds 32 Mbytes of memory (64 Mbytes total)Check Print functionalityQuick Collate functionality (requires a hard drive)
Printer StationZCARTA	Ergonomic surface heightProvides storage for supplies
Scanner supportRequires Plus Features	Use your printer as a color copierFor a list of supported scanners, contact your local Tektronix reseller, or visit the Tektronix web site

Hard Disk Drives	Required for collationExtends font capacity
ZDISK	External SCSI Hard Drive (Requires Plus Feature)
ZDISK3	Internal IDE Hard Drive
PhaserShare®Network Card	Easy to installIncreases speed and/or shareabilityHigh-performance network connectivity
ZNBFE	100Base-T Ethernet
ZNBTR	Token Ring
ZNBLT	LocalTalk
PhaserLinkTM SoftwareRequires network connection via TCP/IP	View printer status using any web browserControl printer settingsLink to online documentation via the World Wide WebReceive electronic mail when consumables are low or other printer maintenance is required
Additional memory	Improved performanceUp to 128 Mbytes maximum
ZMB32	32 Mbytes
ZMB64	64 Mbytes

The Front Panel

■ Provides access to printer settings (tray, print-quality mode, network settings, etc.).
■ Displays the printer's operating status (Ready to Print, Printing, etc.).
- Alerts you to replace consumables, load media, and clear jams.

Key

1 Error indicator
2 Power indicator
3 Printer model
4 Display
5 Navigation arrows. Use the arrows to scroll the front panel menus.
6 Select button. Selects highlighted settings.
7 Help button. Press at any time for additional information on displayed menu options or status messages.
8 Printer Identification. Accesses printer setup menus and printer descriptions
9 Help Topics. Describes common printer tasks.

1 2 3 4 5 Phaser 840 Plus READY TO PRINT Menu Printer Identification Help Topics ? Help Select 6 7 8 9

Printing

Print Quality Modes

Print-quality modes Maximum speed*

Fast Color■ Fastest full-color output	10 ppm Paper5 ppm Transparency
Standard■ General-purpose mode for full-color printing■ Best quality mode for printing transparencies	6 ppm Paper3 ppm Transparency
Enhanced†■ Superior text resolution and very smooth light colors	3 ppm Paper
High Resolution/Photo†■ Highest-quality color prints■ Near-photographic detail■ 1200 x 600 dpi■ Requires Plus Features Set	2 ppm Paper

* Approximate number of pages per minute.

† Transparencies will be printed in Standard mode.

TekColor™ Color Corrections

Automatic	■ Automatically applies the best color correction mode to each element on the page
None	■ No color correction made to colors■ Used with the PANTONE® Color Chart for PANTONE® Color matching
Vivid Color	■ Produces the brightest possible colors and makes blues appear less purple
sRGB Display	■ Closely approximates the colors on a standard display screen
SWOP Press	■ Specification for Web Offset Publications. Used to match U.S. press standards
Euroscale Press	■ Used to match equivalent Imation Matchprint® proofs
Commercial Press	■ Used to match commercial Imation Matchprint ® proofs
SNAP Press	■ Specifications for Non-Heat Advertising Printing■ Used to match standards for printing on uncoated and newsprint papers
DIC	■ Used to match Dai Nippon printing inks on coated paper
Toyo	■ Used to match commercial Toyo printing inks on coated paper
FujiProof	■ Used to match the Fuji Color Art System for commercial North American proofs
Monochrome	■ Grayscale printing■ Used to print page masters for photocopying in black-and-white

All About Media

Standard Paper/Transparency Tray

Tray sizes: A/Letter A4

Isometric technical drawing of a mechanical housing or enclosure with internal compartments and mounting points (no text or symbols)

Paper

■ 200-sheet capacity
■ Bond or equivalent, 60 - 120 g/m ^2 , 16 - 32 lb.
■ Cover stock up to 176 g/m ^2 , 65 lb., single-sided only

Transparencies

■ 50-sheet capacity
■ Use only Phaser 840 printer transparencies

Labels

■ 50-sheet capacity
■ Recommended Avery ^TM White Laser Labels, for example: U.S. 5160, 5960 Metric L7162

High-Capacity Transparency/Label Tray

Tray sizes: A/Letter A4

Isometric line drawing of a mechanical housing or enclosure with internal compartments and mounting points (no text or symbols)

Transparencies

■ 175-sheet capacity
■ Use only Phaser 840 printer transparencies

Labels

■ 100-sheet capacity
■ Recommended Avery ^TM White Laser Labels, for example: U.S. 5160, 5960 Metric L7162

Media and Trays

High-Capacity Paper Tray

Tray sizes:

A/Letter A4

Isometric line drawing of a mechanical housing or enclosure with internal compartments and mounting points (no text or symbols)

Paper only

■ 500-sheet capacity
■ Bond or equivalent, 60 - 120 g/m ^2 , 16 - 32 lb.

You can use up to two High-Capacity Paper Tray Assemblies with your printer.

Manual Feed Slot

Paper

A/Letter A4
■ Bond or equivalent, 60 - 120 g/m², 16 - 32 lb.
■ Cover stock up to 216 g/m ^2 , 80 lb. Do not use for automatic duplex printing
■ Card stock/Index up to 216 g/m ^2 , 110 lb. Do not use for automatic duplex printing

Transparencies

A/Letter A4
■ Use only Phaser 840 printer transparencies

Labels

A/Letter A4
■ Recommended Avery ™ White Laser Labels, for example: U.S. 5160, 5960 Metric L7162
■ Recommended Avery ™ White Laser Labels, for example: U.S. 5160, 5960 Metric L7162

Illustration of a printer being inserted into a slot, with a red arrow indicating the insertion direction (no text or symbols present)

Envelopes

■ #10 (U.S.)
■ #6 34 (U.S.)
C5
DL
Choukei 3 Gou
Choukei 4 Gou

Supported page sizes and print area

In a supported driver, select Print. Select Page Size. Choose one of the following media sizes.

Margins

Media Page size Print area Top/Bottom Sides

1 Letter 8.5 x 11 in. 8.112 x 10.612 in. .2 in. .2 in.

2 A4 210 x 297 mm 200 x 283 mm 5 mm 5 mm

3 Envelopes

#10 (U.S.)	4.13 x 9.5 in.	3.2 x 9.24 in.	.2 in.	.8 in.
#6 ^3/_4 (U.S.)	3.65 x 6.5 in.	3.2 x 6.2 in.	.2 in.	.28 in.
C5	162 x 229 mm	80 x 219 mm	5 mm	77 mm
DL	110 x 220 mm	80 x 210 mm	5 mm	25 mm
Choukei 3 Gou	120 x 235 mm	80 x 225 mm	5 mm	35 mm
Choukei 4 Gou	90 x 205 mm	80 x 195 mm	5 mm	5 mm

Never use envelopes with an end flap, or with windows or metal clasps; they will damage the printer. Only use the recommended envelope sizes. Envelopes must always be placed with the flap face-up.

1

Plain light blue square with a thin gray border (no text or symbols)

2

Blank light blue rectangle with a thin gray border (no text or symbols)

3

9102-04

Using the Manual Feed Slot for Single-Sided Printing

1 In a supported printer driver, select Manual Feed Paper or Manual Feed Transparency.

Make sure that duplex printing is disabled in the printer driver.

2 To send the job to the printer, click Print.
3 Open the manual feed slot.
4 Adjust the guides for your media size (Letter or A4).
5 When the front panel reads Waiting for Manual Feed, insert one sheet of media until it stops:

■ Top of the page enters first.
■ Side to be printed is face-down.

6 Wait for the front panel's prompt before inserting additional sheets.

3

Line drawing of a printer with a hand operating the paper (no text or symbols present)

4

4 LETTER A4

Illustration of hands operating a printer with a red arrow indicating the press or download (no text or symbols present)

6

6 9102-07

Refer to page 15 for instructions on loading letterhead for duplex printing.

Envelopes Letterhead Tektronix Transparencies Labels

Diagram illustrating four stages of a textile or fabric processing process with red arrows indicating movement and no text labels.

Never use envelopes with an end flap, or with windows or metal clasps; they will damage the printer. Only use the recommended envelope sizes. Envelopes must always be placed with the flap face-up.

Heavy media is not recommended for duplex printing. Make sure that the duplex printing option is turned off before printing on heavy media.

Printing on Envelopes

This printer should be used for occasional envelope printing only. Do not print envelopes in high volumes.

1 In your application, create a document matching the measurements of the envelope (see page 7 for dimensions).
2 From your application, make these selections and send the job to the printer:

■ Set the orientation to Landscape.
■ Select your envelope size.
■ Select Manual Feed Paper as the Paper Source.
■ If your application has a tool for creating envelopes, select the feed method that matches the illustration in Step 3.

3 Insert one envelope into the manual feed slot:

■ Short end enters first
■ Side with the flap is face-up.
■ Flap end is on the left.

Guidelines for envelope printing

■ Use the recommended envelope sizes (see page 7)
■ No end flaps
■ No windows or metal clasps
■ No exposed gummed surfaces
■ Single-sided printing only
- Keep unused envelopes in their original packaging to avoid dust

Many applications include a tool for creating an envelope. Refer to your application's documentation.

For Macintosh users: If the envelope address prints upside-down, to correct select Page Setup; select Landscape and Envelope size. In PostScript Options select Flip Horizontal and Flip Vertical.

In Microsoft WORD, from the Tools menu, select Envelope and Label. After clicking the Feed button, select Face Down, Clockwise Rotation, Left Flap, and Use Envelope Feeder. In the Envelope Page Setup dialog, select Landscape, Flip Horizontal and Flip Vertical.

Loading Media Trays

1 Fan the media to help separate the sheets.
2 Use the tray's maximum-capacity label to determine how much media to load.
3 Load media with the side to be printed face-up.

a Load transparencies with the notch at the back of the tray.
b For single-sided printing, load letterhead paper with the top of the page at the front of the tray.

For double-sided printing on letterhead, refer to page 15.

4 Place the media snugly against the inside front wall of the tray.

5 Set the media switch on the side of the printer for the appropriate media.

If you are loading labels in the Paper/Transparency tray, set the media switch to Paper.

6 Insert the tray into the printer.

1 2 Paper Transparency 3a 3b 4 5 Transparency Paper 6 9102-06

Printing on Labels

1 Insert the label sheets into the appropriate tray:

Tray Capacity Paper Orientation Indicator Setting

Paper/Transparency tray 50 sheets			Transparency ○ Paper ●
High-Capacity Transparency/ Label tray	100 sheets		Transparency ○ Label ●
Manual Feed slot 1 sheet		Face-down	—

Recommended Avery™ White Laser Labels, for example:

A/Letter: 5160 5960

A4: L7162

Make sure that duplex printing is disabled in the printer driver.

Keep labels in a cool, dry place. Never store labels in a high-humidity environment. Labels stored under such conditions will jam in the printer.

Store unused labels flat in their containers.

Rotate stock frequently. Long periods of storage can cause the labels to curl and will jam the printer.

2 If your application has a setting for Avery labels, use it as a template.

Otherwise, refer to the instructions included with the labels for margin settings.

3 In the Print dialog box, make these selections:

■ Select the appropriate tray.
■ Disable the duplex printing option.

4 Send the job to the printer.

Guidelines for printing on labels

■ Use recommended labels.
■ Each label is at least 25.4 x 66.7 mm (1 x 2.625 in.) in size. Smaller labels may peel off and damage printer components.
■ If any of the labels on a sheet are missing, do not use that sheet; it may damage printer components.

Automatic Duplex Printing

Automatically make double-sided prints using the media trays or the manual feed slot. In the Print dialog box, select the Duplex option and a binding preference (how the page turns):

Macintosh Drivers
LaserWriter 8.5.1	■ From the pull-down menu, choose Layout.■ Select Print on Both Sides.■ Select a binding preference.
LaserWriter 8.3.4	■ Click the Options button.■ Select 2-Sided Printing.■ Select Short-Edge Binding or Long-Edge Binding.
PC Drivers
Windows 95 / Windows 98	■ Click the Properties button.■ Click the Paper tab.■ Click More Options button and select your binding preference.
Windows NT4	■ Click the Properties button.■ Click the Advanced tab.■ Under Paper/Output, select your option for Print on Both Sides.

	Landscape Portrait
Long edge
Short edge

Loading pre-printed paper for double-sided printing

To load pre-printed paper such as letterhead, follow these additional steps.

1 Load the paper in the media tray or the manual feed slot:

Paper tray Manual feed slot

■ Letterhead side is face-down.

■ Letterhead side is face-up.

■ Place the top of the page at the back of the tray.

■ Top of the page enters the printer last.

EST

1234567

When the printer operates in automatic duplex mode, the paper partially exits before printing the second side. To avoid paper jams, do not touch the paper before it completely exits the printer.

2 In the Print dialog box, select the tray by location:

■ Upper
Middle
■ Lower
■ Manual Feed Paper

Automatic Duplex Printing

Consumables

Adding Ink

Use only Phaser 840 printer ColorStix® ink; other Phaser ColorStix ink will not fit this printer and will damage it if used. Keep ink in its packaging until you are ready to use it.

1 Open the top cover. A color-coded label inside the top cover corresponds to the color of each ink-loading bin.
2 Remove the ink stick from its packaging.
3 Place the appropriate color ink stick into the ink-loading bin that appears low. Do not force the ink sticks into the ink-loading bins.

Each ink stick is uniquely shaped to fit into the correct ink-loading bin. Insert the ink stick's narrow end first.

4 Close the top cover.

The front panel may read Melting Ink until the printer is ready for printing.

9102-53

To avoid ink jams, never insert broken ink sticks into the ink-loading bins.

Emptying the Waste Tray

1 Open the front cover.
2 Grasp the maintenance drawer, labeled as A, and pull it out of the printer.

The maintenance drawer may be locked while the ink cools after the front panel troubleshooting routine, Eliminate Light Stripes.
3 Lift the waste tray, labeled as B, from the maintenance drawer.

The waste tray may be hot; handle it carefully.

4 Empty the waste tray. Ink is non-toxic and can be discarded as normal office waste.
5 Replace the waste tray in the maintenance drawer.
6 Reinsert the maintenance drawer into the printer and close the front cover.

The printer may be hot. Do not reach into the printer while the maintenance drawer is removed.

1

Diagram of a printer's internal structure with a red arrow indicating compression or disassembly (no text or symbols present)

2

Diagram of a printer with a red arrow indicating compression or disassembly process (no text or symbols present)

3

4

Illustration of a trash bin with a red arrow pointing to a black object, no text or symbols present

5

Illustration of a hand using a tool to press down a tray (no text or symbols visible)

6

Two identical 3D printing machines with red arrows indicating motion, no text or symbols present

9102-28

Replacing the Maintenance Kit

The maintenance kit is a consumable that consists of the maintenance roller and counter. The kit is located in the maintenance drawer, labeled as A, behind the printer's front cover.

The front panel displays these messages:

Front panel message Action

Maintenance Kit is low Order a replacement maintenance kit; replace the maintenance kit soon.

Replace Maintenance Kit Replace the maintenance kit to continue printing.

The maintenance kit that ships with a new printer has a life of 10,000 prints. Replacement maintenance kits have a life of 30,000 prints.

Detailed, illustrated instructions are included with each new maintenance kit.

Order number 016-1727-00

Illustration of a printer's internal structure with a red arrow indicating the process (no text or symbols present)

The printer may be hot. Do not reach into the printer while the maintenance drawer is removed.

Removing and Preventing Media Jams

The front panel message indicates the jam location and information on how to clear the jam. To prevent jams, use the recommended media (see page 5) and occasionally clean the printer's rollers.

Media Jam - Open exit cover to clear

Illustration of two hands holding a rectangular object with a red upward arrow, no text or symbols present

Solution

If the media has partially exited the printer at the exit slot, follow these steps. Otherwise, refer to the solution on page 20.

1 Using both hands, remove the jammed media.
2 Remove the entire sheet of paper; any pieces of paper left in the printer may cause more jams.

Prevention: Clean the exit rollers

■ Use a pre-soaked alcohol cloth to clean the exit rollers. Use the blue thumbwheel to turn the rollers.
■ Use a dry swab to wipe oil and ink from the blue exit fingers.

Diagram illustrating a mechanical or electrical switch mechanism with labeled components and a prohibition symbol

Use isopropyl alcohol that is at least 90% pure; alcohol that has additives can damage the printer.

For complete cleaning instructions, refer to the online topic "Cleaning the printer" on the printer's CD-ROM or web site.

Media Jams

Media Jam - Open exit cover to clear

Illustration of hands holding a drawer with a control panel (no text or symbols visible)

Solution

1 Open the exit cover.
2 Using both hands, remove the jammed media.
3 Remove the entire sheet of paper; any pieces of paper left in the printer may cause more jams.

Media Jam - Open front cover to clear

Diagram showing hands operating a printer with red arrows indicating process, and a magnified inset highlighting the device's internal structure.

Solution

1 Open the front cover.
2 Using both hands, remove the jammed media.
3 If there is any resistance to removing the jammed media, turn the blue thumbwheel to help feed the paper.
4 Remove the entire sheet of paper; any pieces of paper left in the printer may cause more jams.

Prevention: Clean the feed rollers

■ Use a pre-soaked alcohol cloth to clean rollers in rows 1, 2, and 3.
■ Use the blue thumbwheel to turn the rollers in rows 1 and 3.

1 2 3 9102-39

Use isopropyl alcohol that is at least 90% pure; alcohol that has additives can damage the printer.

For complete cleaning instructions, refer to the online topic "Cleaning the printer" on the printer's CD-ROM or web site.

Media Jam - Retry manual feed

Illustration of hands using a printer to press or export a document (no text or symbols visible)

Solution

1 Using both hands, remove the jammed media.
2 When prompted by the display message, reinsert the sheet of paper using both hands.

Make sure that you insert the media properly, so that it enters the printer straight and evenly.

Prevention: Clean the feed rollers

■ Use a pre-soaked alcohol cloth to clean the rollers in row 2.

2 9102-40

Use isopropyl alcohol that is at least 90% pure; alcohol that has additives can damage the printer.

For complete cleaning instructions, refer to the online topic "Cleaning the printer" on the printer's CD-ROM or web site.

Media Jam - Remove media (or upper) tray to clear

Illustration of hands inserting a printer into a plastic case (no text or symbols)

Solution

1 Remove the media tray (if your printer has more than one tray, pull out the upper tray).

2 Using both hands, remove the jammed media.

Prevention: Clean the upper pick roller

1 Remove the media tray for easy access to the roller.
2 Open the front cover and remove the maintenance drawer (A).
3 Use a pre-soaked alcohol cloth to clean the pick roller.

Diagram showing hand inserting a device into an air conditioner unit, with magnified insets highlighting the component.

Use isopropyl alcohol that is at least 90% pure; alcohol that has additives can damage the printer.

For complete cleaning instructions, refer to the online topic "Cleaning the printer" on the printer's CD-ROM or web site.

Media Jam - Remove middle tray to clear Media Jam - Remove lower tray to clear

Illustration of two hands inserting a device into a storage unit, showing internal components and red arrows indicating movement (no text or symbols)

Solution

1 Remove the media tray named in the front panel display.
2 Using both hands, carefully remove the jammed media.

Prevention: Clean the feed rollers

■ Remove all media trays for easy access to the feed rollers.
■ Use a pre-soaked alcohol cloth to clean the lower trays' feed rollers.

Illustration of hands operating a computer with two red arrows indicating action buttons (no text or symbols present)

Use isopropyl alcohol that is at least 90% pure; alcohol that has additives can damage the printer.

For complete cleaning instructions, refer to the online topic "Cleaning the printer" on the printer's CD-ROM or web site.

Troubleshooting Print Quality

Print Quality Problems Solution Instructions

Light stripes or missing colors. Clean the printhead with

the printer's front panel troubleshooting routine.

Diagram showing a document with a red arrow pointing to a large letter 'A', likely indicating a transformation or annotation.

1 On the front panel, scroll to Menu. Press Select.
2 Scroll to Troubleshooting; press Select.
3 Scroll to Print Test Page; press Select. If print looks like example B in the illustration, go on to Step 4.
4 Scroll to Eliminate Light Stripes; press Select.
5 Confirm that the problem is corrected: from the Troubleshooting menu, select Print Test Page.
6 Repeat Step 4 as necessary. If light stripes persist after three consecutive clean cycles, turn off the printer for four hours to allow the ink to cool and solidify. Then turn on the printer and repeat the clean cycles, if necessary. For more details, refer to the online topic, "Light Stripes on Prints," on the printer's CD-ROM or web site.

These illustrations show a correct Test Page and an example of a Test Page with a missing color bar.

A. Correct test page B. Missing color bar

Color swatch pattern with alternating black, cyan, magenta, and yellow squares (no text or symbols)

SPECIFIED

9102-51

Print Quality Problems Solution Instructions

Oil (drum fluid)on a print.orInk smears onthe front, back oredges of a page.

Clean the printer's internalpaper path; see the frontpanel troubleshootingroutine.

1 Load the upper tray with sheets of clean, high-grade paper, preferably heavypaper ( 120 g/m^2 , 32 lb.). This cleaning routine uses several sheets of paper.2 On the front panel, scroll toMenu. Press Select.3 Scroll toTroubleshooting; press Select.4 Scroll toRemove Ink Smears; press Select.5 If the problem persists, additional cleaning may be necessary. Referto the topics on the printer's CD-ROM or visit the Tektronix web siteatwww.tektronix.com.

Ink streaks or marks on the top edge, front or back of a page.

Clean the printer's paper- exit path.

■ Use a pre-soaked alcohol cloth to clean the exit rollers. Use the blue thumbwheel to turn the rollers.
■ Use a dry swab to wipe oil and ink from the blue exit fingers.

Diagram illustrating a diagnostic or safety operation with labeled components and a red prohibition symbol

Troubleshooting

Troubleshooting

Print Quality Problems Solution Instructions

Ink smears on the bottom edge of a page.

Clean the paper-feed rollers.

1 Open the front cover and remove the maintenance drawer.
2 Use a pre-soaked alcohol cloth to clean rollers in rows 1, 2, and 3. Use the blue thumbwheel to turn the rollers in rows 1 and 3.

1 2 3 9102-39

Hints for Moving the Printer

All moves

Follow these guidelines when moving the printer within the office and preparing it for shipment:

1 The printer must be cool before moving it; otherwise, ink spills may damage the printer. Use this method:
■ Turn off the printer. Before the front panel goes blank (you have only 4 seconds), select Shut Down For Moving Printer.
The printer takes about 15 minutes to cool; during that time, the front panel reports its progress. When the cool-down is complete, the front panel goes blank. It is now safe to move the printer.
2 Removing the upper media tray provides a place for your hands when lifting the printer.
3 Always move the printer separately from its High-Capacity Paper Tray Assembly.

36 kg 79 lb. 9102-46

Preparing the printer for shipment

■ Always repack the printer properly to ensure its safe shipment; refer to the online instructions, "Repacking the Printer," on the printer's CD-ROM or web site.
■ Always remove the maintenance drawer (A) before shipment to avoid damage to the printer. Place the drawer in a plastic bag for storage.

Close-up of a printer's internal structure with a red arrow indicating a component, no visible text or symbols

Parts of the printer may be hot; to avoid personal injury, allow the printer to cool and use caution when handling it.

Getting More Information

Your printer CD-ROM contains an entire web site that you can easily view and search with a standard web browser — even if you don't have Internet access. If you do have access to the World Wide Web, the CD-ROM home page also provides direct links to the other web-based resources listed here.

Printer CD-ROM

■ Advanced Features and Troubleshooting
■ Consumables instructions
■ Setup Guide
■ Video help
■ Networking manuals
■ Cleaning instructions
■ Repacking instructions
■ Printer drivers
■ Material Safety Data Sheets (MSDS)

Tektronix Color Printer CD-ROM Phases® 840 Color Printer CD-ROM Home Page Welcome to the Phases® 840 Color Printer CD-ROM. We're upgraded the maximum of that CD according to the same title to the left. Click on a address below to help you choose! Make a new, double, or triple button. In Do You Build Our Web Help

Tektronix Web Site

■ Product and supplies information
■ Downloading printer drivers
■ Finding your local dealer
■ Online documentation

www.tektronix.com/Color_Printers/

TekSMART™ Knowledge Base

■ Application issues
■ Networking issues
■ Printer errors
■ Print quality issues
- Troubleshooting
■ Latest tips from technical support

www2.tek.com/merlin/tko

Color Printers TekSMART® Knowledge Base Please select one server of the following details for technical information and 解决方案: Selected your Color Printer Selected your computer Environment Selected your software Application Enter a search keyword Do you have already make the TekSMART knowledge base better? But, we will change it.

Online Color Resources

■ Step-by-step lessons
■ Using clip art
■ Articles and product reviews
■ Tips and techniques
■ Templates and tools
■ Questions and answers

www.colorize.com

learn see do. ask download link colorize.com Indonesia contact us A.T.see learn's page 03 welcome! what's topic?

Getting Help

Online Services

World Wide Web: www.tektronix.com/Color_Printers/

TekSMART™

Knowledge Base: www2.tek.com/merlin/tko

Technical support: www.tektronix.com/Color_Printers/support/colcare.html

Current software.

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Supplies

Information on local Tektronix dealers:

www.tektronix.com/Color_Printers/contacts

U. S.

1-800-835-6100

Canada

1-800-661-5625

Outside U.S. and

Canada

Contact your local Tektronix office for a list of local resellers

Customer Support Centers

Australia

1-800-811-177

France

01 69 86 8137

New Zealand

[phone]

Austria

0660 5804

Germany

0180 525 3535

Norway

(22) 723 801

Belgium

02 720 9602

Hong Kong

2585-6655

Singapore (ASEAN)

1-800-356-5565

Brazil

0800 16 0220

India (South Asia)

(91) 80-227-5577

Spain

902 239 272

Canada

1-800-835-6100

Italy

02 45 287 000

Sweden

[phone]

China

10-6235-1230

Japan

81 3 3448 4872

Switzerland

155 9493

Denmark

(44) 533 444

Korea

2-528-5299

Taiwan

[phone]

Eastern Europe and

the Middle East

Luxembourg

400 847

Thailand

2-645-4407

+44 190

Finland

Netherlands

[phone]

U.K.

[phone] 707

U.S.

1-800-835-6100

070-9102-00

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