C34H890WJI - Monitor SAMSUNG - Free user manual and instructions

USER MANUAL C34H890WJI SAMSUNG

The color and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.

© Samsung Electronics

Samsung Electronics owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.

Trademarks other than that of Samsung Electronics are owned by their respective owners.

• An administration fee may be charged if either

- (a) an engineer is called out at your request and there is no defect in the product (i.e. where you have failed to read this user manual).

- (b) you bring the unit to a repair center and there is no defect in the product (i.e. where you have failed to read this user manual).

• The amount of such administration charge will be advised to you before any work or home visit is carried out.

Table of contents

Before Using the Product

Securing the Installation Space 4
Precautions for storage 4
Safety Precautions 4
Symbols	4
Cleaning	5
Electricity and Safety 5
Installation	6
Operation	7

Preparations

Parts	9
Control Panel 9
Direct Key guide 10
Function Key Guide 11
Changing Brightness, Contrast and Eye Saver Mode settings	13
Changing the Volume setting 13
Reverse Side 14
Adjusting the Product Tilt and Height 15
Anti-theft Lock 16
Precautions for moving the monitor 16
Installing a Wall-mount Kit or Desktop Stand 17
Installation	18
Attaching the Stand 18
Removing the Stand	19

Connecting and Using a Source Device

Read below before installing the monitor.	20
Connecting and Using a PC	20
Connection Using the HDMI Cable	20
Connection Using the USB Type-C Cable	21
Connection Using the DP Cable	21
Connecting to Headphones	21
Connecting the Product to a PC as a USB HUB	22
Connecting a PC to the Product	22
Utilizing the Product as a USB HUB	22
Connecting the Power	23
Tidying Up the Connected Cables	24
Correct posture to use the product	25
Driver Installation	25
Setting Optimum Resolution	25

Screen Setup

SAMSUNG MAGIC Bright	26
Brightness	27
Contrast	27
Sharpness	27
Color	27
SAMSUNG MAGIC Upscale	28

HDMI Black Level	28
Eye Saver Mode	28
Game Mode	28
Response Time	28
Picture Size	29
Screen Adjustment	29

Configuring the PIP/PBP Settings

PIP/PBP Mode	30
Size	31
Position	31
Sound Source	31
Source	32
Picture Size	32
Contrast	33

Table of contents

Adjusting OSD (On Screen Display) settings

Transparency	34
Position	34
Language	34
Display Time	34

Setup and Reset

DisplayPort Ver.	35
HDMI Mode	35
FreeSync	36
Eco Saving Plus	38
Off Timer	38
PC/AV Mode	38
Source Detection	39
Key Repeat Time	39
Power LED On	39
Reset All	39
Information	39

Installing the Software

Easy Setting Box 40

Restrictions and Problems with the Installation 40 System Requirements 40

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center 41

Testing the Product 41

Checking the Resolution and Frequency 41 Check the following. 41

Q&A 43

Specifications

General

44

Standard Signal Mode Table 45

Appendix

Responsibility for the Pay Service (Cost to Customers)	47
Not a product defect 47
A Product damage caused by customer's fault	47
Others	47

Extended warranty 48

Chapter 01

Before Using the Product

Securing the Installation Space

Ensure some space around the product for ventilation. An internal temperature rise may cause fire and damage the product. Be sure to allow the amount of space as shown below or greater when installing the product.

The exterior may differ depending on the product.

10 cm (3.93 inches) 10 cm (3.93 inches) 10 cm (3.93 inches) 10 cm (3.93 inches)

Precautions for storage

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.

Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service fee will be charged.)

Do not press the monitor screen with hands or other objects. There is a risk of damaging the screen.

Safety Precautions

Caution

RISK OF ELECTRIC SHOCK DO NOT OPEN

Caution : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER. (OR BACK)

THERE ARE NO USER SERVICEABLE PARTS INSIDE.

REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is present inside.

It is dangerous to make any kind of contact with any internal part of this product.

This symbol alerts you that important literature concerning operation and maintenance has been included with this product.

Symbols

Warning

A serious or fatal injury may result if instructions are not followed.

Caution

Personal injury or damage to properties may result if instructions are not followed.

Cleaning

Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

Take the following steps when cleaning.

1 Power off the product and computer.
2 Disconnect the power cord from the product.

Fold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.

3 Wipe the monitor with a clean, soft and dry cloth.

- Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor.

Do not spray water or detergent directly on the product.

4 Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product.
5 Connect the power cord to the product when cleaning is finished.
6 Power on the product and computer.

Electricity and Safety

Warning

• Do not use a damaged power cord or plug, or a loose power socket.
• Do not use multiple products with a single power socket.
• Do not touch the power plug with wet hands.
• Insert the power plug all the way in so it is not loose.
• Connect the power plug to a grounded power socket (type 1 insulated devices only).
• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.
• Do not place the power cord or product near heat sources.
• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

• Do not disconnect the power cord while the product is being used.
• Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.
• Keep the power socket where the power cord is connected unobstructed.

- The power cord must be disconnected to cut off power to the product when an issue occurs.

- Hold the plug when disconnecting the power cord from the power socket.

Installation

Warning

• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
• Do not install the product in poorly ventilated spaces such as a bookcase or closet.
  • Install the product at least 10 cm away from the wall to allow ventilation.
• Keep the plastic packaging out of the reach of children.
  Children may suffocate.
• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
  – The product may fall and become damaged and/or cause an injury.
• Using the product in an area with excess vibration may damage the product or cause a fire.
• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.
• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
  – The product lifespan may be reduced or a fire may result.
• Do not install the product within the reach of young children.
  – The product may fall and injure children.
• Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution. And do not install or use the product in the kitchen or near the kitchen stove.

Caution

• Do not drop the product while moving.
• Do not set down the product on its front.
• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding.
  – The product may fall and become damaged and/or cause an injury.
• Install the product only on cabinets or shelves of the right size.
• Set down the product gently.
  – Product failure or personal injury may result.
• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance.
• Be sure to consult Samsung Customer Service Center if you want to install the product at such a place.

Operation

Warning

• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
  Contact Samsung Customer Service Center for repairs.
  • To move the product, first disconnect all the cables from it, including the power cable.
• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord Immediately and contact Samsung Customer Service Center.
• Do not let children hang from the product or climb on top of it.
  – Children may become injured or seriously harmed.
• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then contact Samsung Customer Service Center.
• Continued use can result in a fire or electric shock.
• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
• The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury.
• During a lightning or thunderstorm, power off the product and remove the power cable.
• Do not drop objects on the product or apply impact.
• Do not move the product by pulling the power cord or any cable.
• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.
• Do not lift or move the product by pulling the power cord or any cable.
• Do not use or keep combustible spray or an inflammable substance near the product.
• Ensure the vents are not blocked by tablecloths or curtains.
  – An increased internal temperature may cause a fire.

- Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).

- Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Center.

- Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

- Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Center.

Caution

• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.
• Activate power-saving mode or a moving-picture screen saver if you will not be using the product for an extended period of time.
• Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc).
• Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
  • Use the product at the recommended resolution and frequency.
• Your eyesight may deteriorate.
• Do not hold the product upside-down or move it by holding the stand.
  – The product may fall and become damaged or cause an injury.
• Looking at the screen too close for an extended period of time can deteriorate your eyesight.
• Do not use humidifiers or stoves around the product.
• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
• Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.
  • Store small accessories out of the reach of children.
  • Exercise caution when adjusting the product angle or stand height.
• Your hand or finger may get stuck and injured.
• Tilting the product at an excessive angle may cause the product to fall and an injury may result.
• Do not place heavy objects on the product.
  – Product failure or personal injury may result.
• When using headphones or earphones, do not turn the volume too high.
  – Having the sound too loud may damage your hearing.

Chapter 02 Preparations

Parts

Control Panel

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Power LED JOG Button UP LEFT RIGHT PRESS(ENTER) DOWN

Return

Function Key Guide

Icons Description

JOG Button	Multi directional button that helps navigate.The JOG button is located on the rear left side of the product. The button can be used to move up, down, left or right, or as Enter.
Power LED	This LED is power status indicator and works asPower On (Power button): OffPower saving mode: BlinkingPower Off (Power button): OnThe power indicator operation can be swapped by changing in the menu. (System → Power LED On) Actual models because of functional variation maybe haven't this function.
Function Key Guide	Press the JOG button when the screen is turned on. The Function Key Guide will appear. To access the onscreen menu when the guide is displayed, press the corresponding direction button again.Function Key Guide may vary depending on the function or product model. Please refer to the actual product.

Direct Key guide

The shortcut button screen (OSD menu) shown below is displayed only when the monitor screen is turned on, the computer resolution changes, or the input source changes.

The function buttons page shows if Eye Saver Mode is enabled.

: Off

Eye Saver Mode

Volume

Features

Eye Saver Mode Off

• / : Adjust Brightness, Contrast, Eye Saver Mode.
- :Adjust Volume.
• Display Function Key Guide.

Function Key Guide

To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You can exit by pressing the JOG button again.

Return

UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes. PRESS(ENTER): The selected item will be applied.

Icons Description

twed	Selects to change the input signal by moving the JOG button in the Function Key Guide screen. A message will appear on the top left corner of the screen if the input signal has been changed.
(SWZ0)	Selects moving the JOG button in the function key guide screen.The OSD (On Screen Display) of your Monitor's feature appears.OSD control lock: Maintain the current settings, or lock the OSD control to prevent unintended changes to settings.Enable/Disable: To lock/unlock the OSD control, press the LEFT button for 10 seconds when the main menu displayed.If the OSD control is locked, Brightness and Contrast can be adjusted. PIP/PBP is available.Eye Saver Mode is available. Information can be viewed.
(CY42)	Selects moving the JOG button in the function key guide screen.Press the button when configuring settings for the PIP/PBP function is required.
(sec)	Selects turn the Monitor off by moving the JOG button in the function key guide screen.

Actual models because of functional variation, Function key guide options will be different.

When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control source and power could be used as below.

JOG Button Power saving/Non-signal mode

UP	Source Change
Down
PRESS(ENTER) for 2 seconds	Power Off

When the monitor displays the Main menu the JOG Button could be used as below.

JOG Button Action

UP/DOWN	Move the option
LEFT	Exit the Main menu. Close Sublist without saving value. Value decreases in the slider.
RIGHT	Move to next depth. Value increases in the slider.
PRESS(ENTER)	Move to next depth. Save the value and close Sublist.

Changing Brightness, Contrast and Eye Saver Mode settings

You can adjust Brightness, Contrast or Eye Saver Mode by moving the JOG button up or down, if no OSD menu is displayed.

Contrast Eye Saver Mode Off Brightness

The displayed image may differ depending on the model.

Eye Saver Mode

Not available when PIP/PBP Mode is set to On.

Brightness

This menu is not available when SANSUNG MAGIC Bright is set to Dynamic Contrast mode.

This menu is not available when Eco Saving Plus is enabled.

This menu is not available when Eye Saver Mode is enabled.

Contrast

This menu is not available when MAGIC Bright is in Cinema or Dynamic Contrast mode.

This menu is not available when Game Mode is enabled.

This menu is not available when PIP/PBP Mode is set to On and the Size is set to ☐ (PBP Mode).

Changing the Volume setting

You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.

The displayed image may differ depending on the model.

If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers. Set the Input volume for the input device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the product.

What is Auto Mute?

The function mutes the audio to improve sound effect when there is sound noise or when the input signal is weak, usually due to a problem with the volume of an input device.

To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus down. To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

Reverse Side

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Diagram showing device layout with labeled ports and connection points, including POWER IN, HDMI IN, DP IN, and directional indicators.

Port Description

POWER IN	Connect the power cord for your monitor to the POWER IN port on the back of the product.
HDMI IN	Connects to a source device using an HDMI cable or HDMI-DVI cable.
DP IN	Connects to a PC using a DP cable.
	Connects to a source device using a USB Type-C cable. Compatible with a USB cable version 3.0 or lower.

Port Description

	Connect to a USB device. These ports are enabled when a PC is connected to the using a USB Type-C to A cable or a USB Type-C cable.
	Connect to a USB device. This port is enabled when a PC is connected to the using a USB Type-C to A cable or a USB Type-C cable. And USB 3.0 is supported only when a PC is connected to the using a USB Type-C to A cable.
	Connect to an audio output device such as headphones.

Adjusting the Product Tilt and Height

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

-30.0° (+2.0°) - 30.0° (+2.0°) -5.0° (+2.0°) - 24.0° (+2.0°) 0 ~ 135.0 mm (±5.0 mm)

• The monitor tilt and height can be adjusted.
- Hold the top center of the product and adjust the height carefully.
- When adjusting the stand height, you may hear a noise. This noise is generated because the ball inside the stand slides when the stand height is adjusted. It is a normal noise and not a product malfunction.

Caution

Line drawing of hands holding a blank document with a blue arrow pointing to the page (no text or symbols)

Illustration of hands holding a flatboard with blue curved arrows indicating rotation (no text or symbols)

• Grasp the left and right sides of the monitor and adjust the tilt.

After adjusting the product tilt and height, if the screen is not level, take the following actions.

-2' +2'

• Hold the bezel at both side edges and adjust the monitor angle until the screen becomes level. (Be careful not to directly hold the LCD display.)
  • The monitor angle can be adjusted from -2^ to +2^ .

Anti-theft Lock

An anti-theft lock allows you to use the product securely even in public places.

The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details.

To lock an anti-theft locking device:

Diagram showing a device with a circular component and a digital display labeled '0.8' connected to a screen.

1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2 Put one end of the cable through the loop on the other end.
3 Insert the locking device into the anti-theft lock slot at the back of the product.
4 Lock the locking device.

• An anti-theft locking device can be purchased separately.
• Refer to the user guide provided with your anti-theft locking device for details.
• Anti-theft locking devices can be purchased at electronics retailers or online.

Precautions for moving the monitor

Prohibition sign showing a red prohibition symbol over a computer monitor, indicating no restrictions on screen.

• Do not directly apply pressure on the screen.
- Do not hold the screen when moving the monitor.

Simple line drawing of a monitor with a blue circular ring on top, no text or symbols present.

- Hold the lower corners or edges of the monitor when moving it.

Safety warning symbol with red prohibition circle over circuit diagram

- Do not hold the product upside down only by the stand.

Installing a Wall-mount Kit or Desktop Stand

Power the product off and remove the power cable from the power socket.

Diagram of a device with labeled components, showing a circular component and an arrow pointing to component A.

Diagram of a curved device with a circular component and directional arrows, no text or symbols present

Diagram showing a device with labeled components and directional arrows, including a dashed circle and letter B.

Simple line drawing of a curved rectangular object with a small inset showing internal components (no text or symbols)

A Attach the wall-mount kit or desktop stand here

B Wall-mount bracket (optional)

Align the grooves and tightly fasten the screws on the bracket on the product with the corresponding parts on the wall-mount kit or desktop stand you want to attach.

- Notes

• Using a screw longer than the standard length can damage the internal components of the product.
• The length of screws required for a wall mount that does not comply with the VESA standards may vary depending on the specifications.
• Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit or desktop stand using excessive force. The product may get damaged or fall and cause personal injury. Samsung shall not be held liable for any damage or injury caused by using improper screws or attaching the wall-mount kit or desktop stand using excessive force.
• Samsung shall not be held liable for any product damage or personal injury caused by using a wall-mount kit other than the one specified or from an attempt to install the wall-mount kit on your own.
• To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10 cm or farther away from the wall.
• Be sure to use a wall-mount kit that complies with the national standards.
• To install the monitor using a wall mount, disconnect the stand base from the monitor.

Unit: mm (inches)

Model name VESA screw hole specs (A \* Standard Screw Quantity B) in millimeters

C34H890WJ* 100.0 x 100.0 (3.9 x 3.9) 4.0 mm Φ, 0.7 pitch * 10.0 mm long 4 EA

Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.

Installation

Attaching the Stand

Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.

The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.

Simple line drawing of a tool with a circular component and a Y-shaped object, no text or symbols present.

Insert the stand neck into the stand base in the direction shown in the figure.

Diagram of a laboratory setup with a clamp and two labeled parts, no text or symbols present

Check that the stand neck is firmly connected. Tightly fasten the connecting screw at the bottom of the stand base.

Diagram of a mechanical setup with two views of a device, one showing internal components and the other displaying a cylindrical component (no text or labels present)

Place the stand neck of the display on the device as Stand assembly is complete, per the positions of the fasteners.

Simple line drawing of a box with internal components and a blue circular icon (no text or symbols)

Diagram showing a hand holding a device with a red prohibition symbol crossed out, indicating no prohibition or disapproval.

• Caution
  Do not press down on the monitor. There is a risk of damaging the monitor.

Removing the Stand

Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down.

The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.

Technical line drawing of a mechanical component with a handle and base (no text or symbols)

Place the protective Styrofoam (cushion) included in the package on the floor and place the product facing down on the Styrofoam, as shown in the image.

If Styrofoam is unavailable, use a thick sitting mat.

Illustration of a mechanical device with a magnified inset showing a hand operating a workpiece (no text or symbols visible)

Push the key upward and hold. Turn the stand neck of the display counterclockwise for 10".

Isometric technical drawing of a mechanical assembly with no visible text or symbols

After turning the stand neck of the display counterclockwise for 10°, lift the stand neck to detach it from the device.

Diagram showing a dental tool with a magnified view of its tip and base, likely illustrating a dental procedure or measurement setup.

Turn the connecting screw at the bottom of the stand base to separate it.

Simple line drawing of a medical or laboratory procedure with a tool and clamp (no text or symbols)

Remove the stand neck from the stand base by pulling it in the direction of the arrow as shown in the figure.

Diagram showing a hand holding a smartphone with a red prohibition symbol crossed out, indicating no prohibition or disapproval.

- Caution

Do not press down on the monitor. There is a risk of damaging the monitor.

Chapter 03

Connecting and Using a Source Device

Read below before installing the monitor.

1 Check the shapes of both ends of the cables that came with the monitor, and check the shapes and positions of the matching ports on the monitor and external devices.
2 Before connecting signal cables, disconnect the power cables for the monitor and external devices from the power outlet to prevent device damage from a short circuit or overcurrent.
3 After connecting all signal cables, connect the power cables for the monitor and external devices to the power outlet.
4 Read the user manual to familiarize yourself with the monitor functions, precautions, and proper use, before using the installed monitor.

Connecting and Using a PC

Select a connection method suitable for your PC.

Connecting parts may differ in different products.

Provided ports may vary depending on the product.

Connection Using the HDMI Cable

Check to make sure that the power cables for the monitor and external devices, such as computers and set-top boxes, are not connected to the power outlet.

HDMI IN

When connecting an HDMI cable, use the cable that came with the components of the monitor. If you use an HDMI cable other than provided by Samsung, the image quality may be degraded.

Connection Using the USB Type-C Cable

Check to make sure that the power cables for the monitor and external devices, such as computers and set-top boxes, are not connected to the power outlet.

Diagram showing connected devices including a USB port, USB cable, and laptop (no text or labels)

According to the USB Power Delivery 2.0 specification, our product can charge your notebook when you connect it to our product with a USB Type-C cable.

A maximum charging power of 65 W is supported. Charging speed may vary depending on the notebook connected to our product.

Because notebooks with a USB Type-C port released on the market are very various, we cannot guarantee that our product can charge all types of notebooks with a USB Type-C port.

Make sure that the USB Type-C cable complies with the USB PD specification. Otherwise, your devices may be damaged. A Samsung branded cable is recommended.

Connection Using the DP Cable

Check to make sure that the power cables for the monitor and external devices, such as computers and set-top boxes, are not connected to the power outlet.

DP IN

A DP cable shorter under 1.5 m in length is recommended. Using a cable longer than 1.5 m can affect the picture quality.

Connecting to Headphones

Illustration of a portable electronic device connected to two headphones (no text or symbols)

Connecting the Product to a PC as a USB HUB

Connecting a PC to the Product

The product can function as a HUB by connecting to a PC via a USB Type-C cable. You can connect a source device directly to the product and control the device from the product, without having to connect the device to the PC.

To use the product as a USB hub, connect the product to a PC using a USB Type-C cable.

Diagram showing a device connected via cable, with a laptop and other components (no text or symbols)

Utilizing the Product as a USB HUB

Using the product as a hub, connect and use various source devices with the product at the same time. A PC cannot connect to multiple source devices at the same time as it has a limited number of input/output ports available. The HUB feature on the product will improve your work efficiency by allowing you to connect multiple source devices to the USB ports on the product at the same time without connecting them to a PC.

graph TD
    A["Computer"] -->|USB Port| B["USB Interface"]
    B --> C["Microcontroller"]
    C --> D["Desktop"]
    D --> E["Smartphone"]
    D --> F["Desktop Computer"]
    D --> G["Desktop Mouse"]

If multiple source devices are connected to the PC, the many cables around the PC may look messy. Connecting the devices directly to the product will resolve such inconvenience.

Connect a mobile device such as an MP3 player or smartphone to the product when connected to a PC. This allows you to control the device from the PC or charge the device battery.

The read/write rate will be affected by the USB device and your PC.

The product does not support media play. If you need to play a file in your USB device, please connect the product as a Hub to your PC and play the file on your PC.

For USB-related problems caused by OS, drive programs or software, please contact relevant suppliers.

With the launch of various USB devices on the market, we cannot guarantee that our products are matched with all USB devices.

For an external mass-storage HDD requiring external power supply, be sure to connect it to a power source. The battery can be charged in the power-saving mode, but it cannot be charged when the product is powered off.

Charging your USB device is not possible if the power cable is disconnected from the power socket.

The USB device needs to be purchased separately.

Connecting the Power

POWER IN

To use the product, connect the power cable to a power outlet and the POWER IN port on the product.

The input voltage is switched automatically.

Tidying Up the Connected Cables

Diagram showing a folding or retraction of a flat blade on a stand, with no text or symbols present.

Tilt the display, as shown in the figure.

Line drawing of a computer monitor with cables and a cable (no text or symbols)

Connect cables to the appropriate ports.

Simple line drawing of a person holding a computer monitor (no text or symbols)

Cover the COVER-REAR SUB.

Illustration of a hand holding a pen, with an inset showing the pen being inserted (no text or symbols present)

Open the COVER-STAND NECK LEFT, and rotate the open part at the bottom.

Line drawing of a mechanical assembly with a bracket and frame, no text or symbols present

Cover the COVER-STAND NECK LEFT.

Line drawing of a computer monitor with a stand and a blue circular icon (no text or symbols)

Arrange the external cables. - Caution

Prohibition sign with red prohibition symbol and silhouette of a person inside a circle

Correct posture to use the product

Line drawing of a person sitting at a desk using a computer (no text or symbols)

Use the product in the correct posture as follows:

• Straighten your back.
• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen.
• Keep your eyes directly in front of the screen.
• Adjust the angle so light does not reflect on the screen.
• Keep your forearms perpendicular to your upper arms and level with the back of your hands.
• Keep your elbows at about a right angle.
• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels attached to the floor, and your arms lower than your heart.
• Do the Eye exercises or blink frequently, then eye fatigue will be relieved.

Driver Installation

You can set the optimum resolution and frequency for this product by installing the corresponding drivers. To install the latest version of the product driver, download it from the Samsung Electronics website at http://www.samsung.com.

Setting Optimum Resolution

An information message about setting optimum resolution will appear if you power on the product for the first time after purchase.

Select a language on the product and change the resolution on your PC to the optimum setting.

If the optimum resolution is not selected, the message will appear up to three times for a specified time even when the product is turned off and on again.

The optimum resolution can also be selected in Control Panel on your PC.

Chapter 04 Screen Setup

Configure the screen settings such as brightness.

A detailed description of each function is provided. Refer to your product for details.

The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

SAMSUNG MAGIC Bright

This menu provides an optimum picture quality suitable for the environment where the product will be used.

This menu is not available when Smart ECO Saving is enabled.

This menu is not available when Game Mode is enabled.

This menu is not available when Eye Saver Mode is enabled.

Not available when PIP/PBP Mode is set to On.

You can customize the brightness to suit your preferences.

In PC mode

• Custom: Customize the contrast and brightness as required.
• Standard: Obtain a picture quality suitable for editing documents or using Internet.
  • Cinema: Obtain the brightness and sharpness of TVs suitable for enjoying video and DVD content.
  • Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment.
  • High-Brightness: Maximize the screen brightness.

In AV mode

When the external input is connected through HDMI/DP/USB Type-C and PC/AV Mode is set to AV, CANDRIGMAGRIC Bright has four automatic picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory. You can activate either Dynamic, Standard, Movie or Custom. You can select Custom which automatically recalls your personalized picture settings.

• Dynamic: Select this mode to view a sharper image than in Standard mode.
- Standard: Select this mode when the surroundings are bright. This also provides a sharp image.
- Movie: Select this mode when the surroundings are dark. This will save power and reduce eye fatigue.
- Custom: Select this mode when you want to adjust the image according to your preferences.

Brightness

You can adjust the general brightness of the picture. (Range: 0\~100)

A higher value will make the picture appear brighter.

This menu is not available when SANSUNG MAGIC Bright is set to Dynamic Contrast mode.

This menu is not available when Smart ECO Saving is enabled.

This menu is not available when Eye Saver Mode is enabled.

Contrast

Adjust the contrast between the objects and background. (Range: 0\~100)

A higher value will increase the contrast to make the object appear clearer.

This option is not available when SAMSUNG MAGIC Bright is in Cinema or Dynamic Contrast mode.

This menu is not available when Game Mode is enabled.

This menu is not available when PIP/PBP Mode is set to On and the Size is set to ☐ (PBP Mode).

Sharpness

Make the outline of objects more clear or blurry. (Range: 0\~100)

A higher value will make the outline of objects clearer.

This option is not available when SAMSUNG MAGIC Bright is in Cinema or Dynamic Contrast mode.

This menu is not available when SANSUNG MAGIC Upscale is in Mode1 or Mode2 mode.

This menu is not available when Game Mode is enabled.

Not available when PIP/PBP Mode is set to On.

Color

Adjust the tint of the screen.

This menu is not available when MAGICBright is set to Cinema or Dynamic Contrast mode.

This menu is not available when Game Mode is enabled.

This menu is not available when Eye Saver Mode is enabled.

Not available when PIP/PBP Mode is set to On.

• Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the color.
- Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the color.
- Blue: Adjust the blue saturation level. Values closer to 100 mean greater intensity for the color.

• Color Tone: Select a color tone that best suits your viewing needs.

• Cool 2: Set the color temperature to be cooler than Cool 1.
  – Cool 1: Set the color temperature to be cooler than Normal mode.
• Normal: Display the standard color tone.
• Warm 1: Set the color temperature to be warmer than Normal mode.
• Warm 2: Set the color temperature to be warmer than Warm 1.

Custom: Customize the color tone.

When the external input is connected through HDMI/DP/USB Type-C and PC/AV Mode is set to AV, Color Tone has four color temperature settings (Cool, Normal, Warm and Custom).

• Gamma: Adjust the middle level of luminance.

- Mode1 / Mode2 / Mode3

SAMSUNG MAGIC Upscale

MAGC Upscale function can enhance the layers of the picture details and the vividness of the picture.

The function has more obvious effects on low-resolution pictures.

This menu is not available when SANSUNG MAGIC Bright is set to Cinema or Dynamic Contrast mode.

This menu is not available when Game Mode is enabled.

Not available when PIP/PBP Mode is set to On.

- Off / Mode1 / Mode2

Comparing with Mode1, Mode2 has a stronger effect.

HDMI Black Level

If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/color degradation, black level, etc.) may occur, depending on the connected source device. In such case, HDMI Black Level can be used to adjust the image quality.

If this is the case, correct the degraded picture quality using HDMI Black Level.

This function is only available in HDMI mode.

Not available when PIP/PBP Mode is set to On.

• Normal: Select this mode when there is no contrast ratio degradation.

- Low: Select this mode to reduce the black level and increase the white level when there is a contrast ratio degradation.

HDMI Black Level may not be compatible with some source devices.

The HDMI Black Level feature is only activated at a certain AV resolution, such as 720P and 1080P.

Eye Saver Mode

Set to an optimum picture quality suitable for eye relaxation.

TÜV Rheinland "Low Blue Light Content" is a certification for products which meet requirements for lower blue light levels. When Eye Saver Mode is 'On', the blue light that wavelength is around 400nm will decrease, and it will provide an optimum picture quality suitable for eye relaxation. At the same time, the blue light level is lower than in the default settings, and it was tested by TÜV Rheinland and certified as it met the requirements of TÜV Rheinland "Low Blue Light Content" standards.

Not available when PIP/PBP Mode is set to On.

Game Mode

Configure the product screen settings for game mode.

Use this feature when playing games on a PC or when a game console such as PlayStation™ or Xbox™ is connected.

This menu is not available when Eye Saver Mode is enabled.

This menu is not available when Smart ECO Saving is enabled.

When the monitor turns off, enters power-saving mode or changes input sources, Game Mode turns Off even if it is set to On.

If you want to keep Game Mode enabled all the time, select Always On.

Not available when PIP/PBP Mode is set to On.

Response Time

Accelerate the panel response rate to make video appear more vivid and natural.

Use Standard mode when not playing a video or game.

This menu is not available when PIP/PBP Mode is set to On and the Size is set to 📄/ 📋/ 📋 (PIP/ Mode).

Picture Size

Change the picture size.

This menu is not available when PIP/PBP Mode is set to On and the Size is set to ☐ (PBP Mode). This option is not available when FreeSync is enabled.

In PC mode

• Auto: Display the picture according to the aspect ratio of the input source.
- Wide: Display the picture in full screen regardless of the aspect ratio of the input source.

In AV mode

• 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
• 16:9: Display the picture with an aspect ratio of 16:9.
• 21:9: Display the picture with an aspect ratio of 21:9.
- Screen Fit: Display the picture with the original aspect ratio without cutting off.

The function may not be supported depending on the ports provided with the product.

Changing the screen size is available when the following conditions are satisfied.

A digital output device is connected using the HDMI/DP/USB Type-C cable.

The input signal is 480p, 576p, 720p, or 1080p and monitor can display normally (Not every model can support all of these signals).

This can only be set when the external input is connected through HDMI/DP/USB Type-C and PC/AV Mode is set to AV.

Screen Adjustment

This menu is only available when Picture Size is set to Screen Fit in AV Mode.

When a 480P or 576P or 720P or 1080P signal is input in AV mode and the monitor can display normally, select Screen Fit to adjust horizontal position in 0-6 levels.

Configuring H-Position & V-Position

H-Position: Move the screen to the left or right.

V-Position: Move the screen up or down.

Chapter 05 Configuring the PIP/PBP Settings

A detailed description of each function is provided. Refer to your product for details.

The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

PIP/PBP Mode

Enable or disable the PIP/PBP Mode function.

The PIP (Picture in Picture) function separates the screen into two parts. One source device is displayed on the main screen at the same time the another source device is displayed in inset windows.

The PBP (Picture by Picture) function separates the screen in half displaying output from two different source devices simultaneously on the left and right sides of the screen.

PIP/PBP mode is compatible with Windows 7, Windows 8, and Windows 10.

The PIP/PBP function may not be available depending on the specifications of the graphics card used. If the screen is blank in PIP/PBP mode when the optimum resolution is selected, go to Control Panel → Display → Screen Resolution and click Detect on the PC. (Instructions are based on Windows 7.) If the screen is blank when the resolution is set to the optimum resolution, change the resolution to 1280 x 1024.

The screen may flicker briefly or appear after a delay when you enable or disable the PIP/PBP function or when you change the screen size with the PIP/PBP function activated.

This can typically arise when a PC and a monitor are connected to two or more input sources. It has nothing to do with the performance of a monitor.

The Issue is mainly caused when the video signals are delayed in transmission to the monitor depending on the graphics card performance.

Change the appellation of your display 1 2 Options Revision: None or less (Recommended) Description: Magnetic touch: The tool with your display Limit to access your display - you want to Show how to have your display What is something possible? OK Cancel Save

To maximize the picture quality, it is recommended to use a graphics card that supports WQHD+ (3440 x 1440) resolution.

When using PIP/PBP, automatic switching to the optimum resolution and frequency is not available, due to conformance with the graphics card and Windows. Set PIP/PBP Mode to Off. Alternatively, restart the monitor, then set the resolution to the optimum setting using the Windows interface.

Size

Select the size and aspect ratio of the sub-screen.

• Select the icon image if you want to use PBP mode where the optimum resolution for the left and right sides of the screen is 1720 x 1440 (width x height).
• Select the icon image if you want to use PIP mode where the optimum resolution for the sub-screen is 720 x 480 (width x height).
• Select the icon image if you want to use PIP mode where the optimum resolution of the sub-screen is 1280 x 720 (width x height).
• Select the icon image if you want to use PIP mode where the optimum resolution of the sub-screen is 1720 x 720 (width x height).

Position

Select the position of the sub-screen from the available options.

Not available when PBP is selected.

The screen may flicker if the input signal is unstable.

Sound Source

Set which screen you want to hear the sound for.

PIP mode

PBP mode

Source

Select the source for each screen.

PIP Mode (available in PIP mode(Size /

The input source for the main screen changes.

with the exception of the current input source, the other two input sources can be selected.

The screen may flicker if the input signal is unstable.

When the Function Key Guide appears, move the JOG button LEFT to select the icon and then press the JOG button. The main screen will switch in the order HDMI → DisplayPort → USB Type-C.

PBP Mode (available in PBP mode(Size

The input source for the main screen changes.

The screen may flicker if the input signal is unstable.

When the input signal of the left and right screens are the same, the operation cannot be performed.

When the Function Key Guide appears, move the JOG button LEFT to select the icon and then press the JOG button. The same PBP source setting menu appears.

Picture Size

PIP Mode (available in PIP mode (Size /

Select the image size for sub-screen.

In PC mode

• Auto: Display the picture according to the aspect ratio of the each screen input source.
- Wide: Display the picture in full screen regardless of the aspect ratio of the each screen input source.

In AV mode

• 4:3: Display the picture of the sub-screen with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
• 16:9: Display the picture of the sub-screen with an aspect ratio of 16:9.
  • 21:9: Display the picture of the sub-screen with an aspect ratio of 21:9.
• Screen Fit: Display the picture of the sub-screen with the original aspect ratio without cutting anything off.

The function may not be supported depending on the ports provided with the product.

Changing the screen size is available when the following conditions are satisfied.

A digital output device is connected using the HDMI/DP/USB Type-C cable.

The input signal is 480p, 576p, 720p, or 1080p and monitor can display normally (Not every model can support all of these signals).

This can only be set when the external input is connected through HDMI/DP/USB Type-C and PC/AV Mode is set to AV.

PBP Mode (available in PBP mode(Size

Set the Picture Size for each of the divided screens.

In PC mode

• Auto: Display the picture according to the aspect ratio of the each screen input source.
- Wide: Display the picture in full screen regardless of the aspect ratio of the each screen input source.

In AV mode

• 4:3: Display the picture of the sub-screen with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
  • 16:9: Display the picture of the sub-screen with an aspect ratio of 16:9.
  • 21:9: Display the picture of the sub-screen with an aspect ratio of 21:9.
• Screen Fit: Display the picture of the sub-screen with the original aspect ratio without cutting anything off.

The function may not be supported depending on the ports provided with the product.

Changing the screen size is available when the following conditions are satisfied.

A digital output device is connected using the HDMI/DP/USB Type-C cable.

The input signal is 480p, 576p, 720p, or 1080p and monitor can display normally (Not every model can support all of these signals.).

This can only be set when the external input is connected through HDMI/DP/USB Type-C and PC/AV

Mode is set to AV.

Contrast

PIP Mode (available in PIP mode(Size /

Adjust the contrast level for sub-screen.

PBP Mode (available in PBP mode(Size

Adjust the contrast level for each screen.

Chapter 06

Adjusting OSD (On Screen Display) settings

A detailed description of each function is provided. Refer to your product for details.

The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Transparency

Set the transparency for the menu windows.

Position

Adjust the menu position.

Language

Set the menu language.

A change to the language setting will only be applied to the onscreen menu display.

It will not be applied to other functions on your PC.

Display Time

Set the on-screen display (OSD) menu to automatically disappear if the menu is not used for a specified period of time.

Display Time can be used to specify the time after which you want the OSD menu to disappear.

Chapter 07 Setup and Reset

A detailed description of each function is provided. Refer to your product for details.

The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

DisplayPort Ver.

Select your DisplayPort version.

Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications.

If the monitor is in HDMI/DisplayPort/USB Type-C mode and the screen says Check Signal Cable or power saving mode activates, press the JOG button to display the function-button screen and then select the icon. You can select 1.1 or 1.2↑.

HDMI Mode

Select the HDMI mode to use.

The supportable device and resolution may differ depending on its version.

When the version is changed, the screen may blink.

If you set the HDMI Mode to 1.4, some high resolutions may not be supported because of bandwidth limitation of the HDMI 1.4 protocol.

When the setting is not appropriate, a blank screen may appear. In this case, check the specifications of the device.

Set the HDMI Mode to 1.4 when there is no sound output from the DVD connected to our product.

FreeSync

FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency. This feature will eliminate screen tearing and lag during game play. Improve your gaming experience

• Off: Disable FreeSync.
• Standard Engine: Enable the basic FreeSync functions of the AMD graphics card.
• Ultimate Engine: Enable the FreeSync feature with a higher screen frame rate. Screen tearing (abnormal sync between the screen and content) is reduced in this mode. Note that screen flickering may occur during game play.

When enable FreeSync function, please use maximum screen refresh rate for optimal freesync effect.

The refresh rate setting method please refer to Q & A→ How can I change the frequency?

When using the FreeSync function, use the HDMI/DP cable provided by the monitor manufacturer.

This function is not available for USB Type-C port.

If you use the FreeSync function while playing a game, the following symptoms may occur:

• The screen may flicker depending on the type of graphics card, the game option settings, or the video being played. Try the following actions: decrease the game setting values, change the current FreeSync mode to Standard Engine, or visit the AMD website to check your graphics driver's version and update it with the latest one.
• While you are using the FreeSync function, the screen may flicker due to variation of the output frequency from the graphics card.
• The response rate during the game may fluctuate depending on the resolution. A higher resolution generally decreases the response rate.
  • The sound quality of the monitor may be degraded.

If you encounter any issues when using the function, contact the Samsung Service Center.

The models in the Graphic Cards list supports FreeSync

FreeSync can only be used with specific AMD graphics card models. Refer to the following list for supported graphics cards:

Make sure to install the latest official graphics drivers from AMD that support FreeSync.

For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.

Select FreeSync Off if you are using a graphics card from a different manufacturer.

• AMD Radeon R9 300 Series (Not include 370 / 370X)
AMD Radeon R9 290
• AMD Radeon R9 Fury X
- AMD Radeon R9 285
- AMD Radeon R7 360
- AMD Radeon R7 260X
AMD Radeon R9 295X2
AMD Radeon R7 260
- AMD Radeon R9 290X
• AMD Radeon RX 400 Series

How do you enable FreeSync?

1 Set FreeSync to Standard Engine or Ultimate Engine in the OSD menu.
2 Enable FreeSync in AMD Radeon Settings:

Right-click the mouse → AMD Radeon Settings—Display

The "AMD FreeSync" feature should be set to "On". Select to "On" if not already enabled.

AMD Radeon Settings View Sort by Refresh Paste Paste shortcut New Screen resolution Gadgets Personalize

AMD RADEON SETTINGS RECEIVED REFINED SUPERVANCED

ANSYS KONOM SETTINGS Software Name: konom settings - 3D video response KONOM 1 KONOM: 2.0 (Video) (VR family) Preview Settings Visual Light Settings AVI IPV Timing OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode OK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK OK/OK Mode AK ON/OFFO ON/OFFO ON/OFFO ON/OFFO

Eco Saving Plus

The Eco Saving Plus function reduces power consumption by controlling the electric current used by the monitor panel.

This option is not available when SAMSUNG MAGIC Bright is in Dynamic Contrast mode.

This menu is not available when Game Mode is enabled.

This menu is not available when Eye Saver Mode is enabled.

Not available when PIP/PBP Mode is set to On.

• Off: Deactivate the Eco Saving Plus function.
- Auto: The power consumption will automatically be reduced by about 10% over the current setting. (The reduction of power consumption depends on the customer screen brightness condition.)
- Low: The power consumption will be reduced by 25% over the default setting.
• High: The power consumption will be reduced by 50% over the default setting.

Off Timer

Off Timer: Turn on Off Timer mode.

Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of hours.

This option is only available when Off Timer is set to On.

For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the product powers on. This is done in accordance with power supply regulations. If you do not want the timer to activate, go to 📄→ System and set Off Timer to Off.

PC/AV Mode

Set PC/AV Mode to AV. The picture size will be enlarged.

This option is useful when you view a movie.

- Set to PC when connected to a PC.

- Set to AV when connected to an AV device.

This feature is only available on the widescreen models that include 16:9, 16:10 and 21:9.

If the monitor is in HDMI/DisplayPort/USB Type-C mode and the screen says Check Signal Cable or power saving mode activates, press the JOG button to display the function-button screen and then select the icon. You can select PC or AV.

Source Detection

Select either Auto or Manual as the method to recognize input signal.

Key Repeat Time

Control the response rate of a button when the button is pressed.

Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once when a button is pressed.

Power LED On

Configure the settings to enable or disable the power LED located at the lower part of the product.

• Working: The power LED is on when the product is turned on.
- Stand-by: The power LED is on when the product is turned off.

Reset All

Return all the settings for the product to the default factory settings.

Information

View the current input source, frequency and resolution.

Chapter 08 Installing the Software

Easy Setting Box

Easy Setting Box

Easy Setting Box enables users to use the monitor by partitioning multiple sections.

To install the latest version of Easy Setting Box, download it from the Samsung Electronics website at http://www.samsung.com.

The software may not work properly if you do not restart the computer after the installation.

The Easy Setting Box icon may not appear depending on the computer system and the product specifications.

If the shortcut icon does not appear, press the F5 key.

Restrictions and Problems with the Installation

The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking Environment.

System Requirements

OS Hardware

Windows XP 32Bit/64Bit	At least 32MB of memory
Windows Vista 32Bit/64Bit	At least 60MB of free space on the hard disk drive
Windows 7 32Bit/64Bit
Windows B 32Bit/64Bit
Windows B.1 32Bit/64Bit
Windows 10 32Bit/64Bit

Chapter 09 Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1 Power off both the PC and product.
2 Disconnect the cables from the product.
3 Power on the product.
4 If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

Not Optimum Mode is displayed.

This message appears when the signal from the graphics card exceeds the maximum resolution or frequency for the product.

Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table (P45).

The images on the screen look distorted.

Check the cable connection to the product.

The screen is not clear. The screen is blurry.

Remove any accessories (video extension cable, etc.) and try again.

Set the resolution and frequency to the recommended level.

The screen appears unstable and shaky. There are shadows or ghost images left on the screen.

Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table (P.45) in this manual and the Information menu on the product.

The screen is too bright. The screen is too dark.

Adjust Brightness and Contrast.

Screen color is inconsistent.

Change the Color settings.

The colors on the screen have a shadow and are distorted.

Change the Color settings.

White does not really look white.

Change the Color settings.

There is no image on the screen and the power LED blinks every 0.5 to 1 second.

The product is operating in power-saving mode.

Press any key on the keyboard or move the mouse to return to normal operating mode.

Text is blurry.

If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel

→ Fonts → Adjust ClearType text and change Turn on ClearType.

Video playback is choppy.

Playback of high-definition large video files can be choppy. This may be because the video player is not optimized for the computer resource.

Try playing the file on another video player.

Sound issue

There is no sound.

Check the connection of the audio cable or adjust the volume.

Check the volume.

The volume is too low.

Adjust the volume.

If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program.

Video is available but there is no sound.

Sound cannot be heard if a HDMI-DVI cable is used to connect the input device.

Connect the device using an HDMI cable, DP cable or USB Type-C cable.

Source device issue

A beeping sound is heard when my PC is booting.

If a beeping sound is heard when your PC is booting, have your PC serviced.

The LED lights on the frame of the product may be seen depending on the user's viewing angle. The light is harmless to people and has no bearing on product features and performance. The product is safe to use.

Q & A

Refer to the user manual for your PC or graphics card for further instructions on adjustment.

How can I change the frequency?

Set the frequency on your graphics card.

• Windows XP: Go to Control Panel → Appearance and Themes → Display → Settings → Advanced → Monitor, and adjust Refresh rate under Monitor settings.
• Windows ME/2000: Go to Control Panel → Display → Settings → Advanced → Monitor, and adjust Refresh rate under Monitor settings.
• Windows Vista: Go to Control Panel → Appearance and Personalization → Personalization → Display Settings → Advanced Settings → Monitor, and adjust Refresh rate under Monitor settings.
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
• Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.

How can I change the resolution?

• Windows XP: Go to Control Panel → Appearance and Themes → Display → Settings, and adjust the resolution.
• Windows ME/2000: Go to Control Panel → Display → Settings, and adjust the resolution.
• Windows Vista: Go to Control Panel → Appearance and Personalization → Personalize → Display Settings, and adjust the resolution.
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
• Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.

How do I set power-saving mode?

• Windows XP: Set power-saving mode in Control Panel → Appearance and Themes → Display → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows ME/2000: Set power-saving mode in Control Panel → Display → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows Vista: Set power-saving mode in Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 7: Set power-saving mode in Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 8(Windows 8.1): Set power-saving mode in Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 10: Set power-saving mode in Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.

Chapter 10 Specifications

General

Model Name C34H890WJ*

Size	34 Class (34.0 Inches / 86.4 cm)
Display area	797.22 mm (H) x 333.72 mm (V)
	31.4 Inches (H) x 13.1 Inches (V)
Pixel Pitch	0.23175 mm (H) x 0.23175 mm (V)
	0.009124 Inches (H) x 0.009124 Inches (V)
Maximum Pixel Clock	550 MHz
Power Supply	AC 100 - 240 V- (+/- 10 %), 50/60 Hz ± 3 HzRefer to the label at the back of the product as the standard voltage can vary in different countries.
Signal connectors	HDMI, DP, USB Type-C
Environmental conditions Operating
	Temperature: 50 °F - 104 °F (10 °C - 40 °C)
	Humidity: 10 % - 80 %, non-condensing
	Storage
	Temperature: -4 °F - 113 °F (-20 °C - 45 °C)
	Humidity: 5 % - 95 %, non-condensing

Plug-and-Play

This monitor can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the monitor and PC system optimizes the monitor settings. Monitor installation takes place automatically. However, you can customize the installation settings if desired.

Panel Dots (Pixels)

Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance.

The above specifications are subject to change without notice to improve quality.

This device is a Class B digital apparatus.

For detailed device specifications, visit the Samsung Electronics website.

(USA only)

Dispose unwanted electronics through an approved recycler.

To find the nearest recycling location, go to our website:

www.samsung.com/recyclingdirect or call, (877) 278 - 0799

Standard Signal Mode Table

Synchronization Horizontal Frequency	30 – 152 kHz
Vertical Frequency	50 – 100 Hz
Resolution Optimum Resolution	3440 x 1440 @ 50 Hz (HDMI)
	3440 x 1440 @ 60 Hz (DisplayPort, USB Type-C)
Maximum Resolution	3440 x 1440 @ 100 Hz

If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.

Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)

IBM, 720 x 400	31.469 70.087 28.322 -/+
VESA, 640 x 480	31.469 59.940 25.175 -/-
MAC, 640 x 480	35.000 66.667 30.240 -/-
VESA, 640 x 480	37.861 72.809	31.500 -/-
VESA, 640 x 480	37.500	75.000	31.500	-/-
VESA, 800 x 600	35.156 56.250	36.000	+/+
VESA, 800 x 600	37.879 60.317	40.000	+/+
VESA, 800 x 600	48.077	72.188	50.000	+/+
VESA, 800 x 600	46.875	75.000	49.500	+/+
MAC, 832 x 624	49.726 74.551 57.284	-/-
VESA, 1024 x 768	48.363	60.004	65.000	-/-
VESA, 1024 x 768	56.476	70.069	75.000	-/-
VESA, 1024 x 768	60.023	75.029	78.750	+/+
VESA, 1152 x 864	67.500	75.000	108.000 +/+
MAC, 1152 x 870	68.681	75.062	100.000	-/-
VESA, 1280 x 720	45.000	60.000	74.250	+/+
VESA, 1280 x 800	49.702	59.810	83.500	-/+
VESA, 1280 x 1024	63.981	60.020	108.000 +/+
VESA, 1280 x 1024	79.976 75.025	135.000 +/+
VESA, 1440 x 900	55.935	59.887	106.500	-/+

Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)

VESA, 1600 x 900	60.000 60.000 108.000 +/-
VESA, 1680 x 1050	65.290 59.954 146.250 -/+
VESA, 1920 x 1080	67.500 60.000 148.500	+/-
CEA, 2560 x 1080	66.000 60.000 198.000	+/-
VESA, 2560 x 1440	88.787 59.951	241.500 +/-
VESA, 3440 x 1440	73.681 49.987 265.250	+/-
VESA, 3440 x 1440	88.819 59.973	319.750	+/-
VESA, 3440 x 1440	150.972	99.982	543.500	+/-

— Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz.
— Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called 'vertical frequency' or 'refresh rate' and is indicated in Hz.
This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product.
Some resolutions listed in the table above may not be available depending on graphics card specifications.

Chapter 11 Appendix

Responsibility for the Pay Service (Cost to Customers)

When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.

• If a service technician gives instructions on how to use product or simply adjusts options without disassembling product.
  • If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
• If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.
  • If a product is reinstalled to move to a different spot or to move to a different house.
• If customer requests instructions on how to use because of another company's product.
• If customer requests instructions on how to use the network or another company's Program.
• If customer requests software installation and setup for the product.
  • If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-shopping or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repair

If a product damage is caused by;

• External impact or drop.
• Use of supplies or separately sold product unspecified by Samsung.
- Repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.
- Remodeling or repairing the product by customer.
• Using it with incorrect voltage or non-authorised electrical connections.
- Not following the "cautions" in User Manual.

Others

• If product falls by natural disaster. (lightning, fire, earthquake, flood damage, etc)
- If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.)

If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first.

Extended warranty

You can buy an extended warranty within 90 days of purchasing the product.

The extended warranty will cover an additional period of 3 years, beyond the standard 3 year warranty.

Samsung guarantee that replacement parts will be available for 5 years after the end of production.

After 5 years, in the event that the Samsung's service center has run out of replacement parts and cannot repair the product, Samsung will replace your product at no additional charge. If the model you purchased is no longer available, Samsung replace it with the current equivalent model.