Glo-Ray GRPWS-3624Q - Warming tray Hatco - Free user manual and instructions

USER MANUAL Glo-Ray GRPWS-3624Q Hatco

Register Online! (see page 2)

Hatco CORPORATION®

GLO-RAY®

Pizza Warmer

GRPWS Series

Installation and Operating Manual

P/N 07.04.315.00

Technical line drawing of a multi-tiered storage cabinet with metal frame and mounting feet (no text or symbols)

Line drawing of a rectangular frame with four legs and side supports (no text or symbols)

Technical line drawing of a multi-tiered storage cabinet or rack unit (no text or symbols)

Technical line drawing of a multi-tiered storage cabinet with visible shelves and legs (no text or symbols)

WARNING

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

ADVERTENCIA

Important Owner Information ....2

Introduction......2

Important Safety Information....3

Model Description....4

Model Designation....4

Specifications....5

Plug Configurations....5

Electrical Rating Chart — GRPWS-XXXX Models .....5

Electrical Rating Chart — GRPWS-XXXXD Models......5

Electrical Rating Chart — GRPWS-XXXXT Models ......6

Electrical Rating Chart — GRPWS-XXXXQ Models .....6

Dimensions — Box Stop with Sign Holder......6

Dimensions — GRPWS-XXXX and

GRWPS-XXXXD Models 7

Dimensions — GRPWS-XXXXT Models ....8

Dimensions — GRPWS-XXXXQ Models....9

Installation ....10

General 10

Operation 11

General....11

Maintenance 12

General 12

Daily Cleaning 12

Replacing Display Light Bulbs 12

Troubleshooting Guide ....13

Options and Accessories....14

Limited Warranty....15

Authorized Parts Distributors......Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number (specification label located on the back of the unit), voltage, and purchase date of the unit in the spaces below. Please have this information available when calling Hatco for service assistance.

Model No. ____

Serial No. ____

Voltage

Date of Purchase ____

Register your unit!

Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Parts & Service pull-down menu, and click on "Warranty Registration".

Business

Hours: 8:00 AM to 5:00 PM CST

(Summer Hours: June to September —

8:00 AM to 5:00 PM CDT Monday through Thursday

8:00 AM to 2:30 PM CDT Friday)

Telephone: [phone]

E-mail: [e-mail]

Fax: [phone] (Parts and Service)

[phone] (International)

24 Hour 7 Day Parts and Service

Assistance available in the United States

and Canada by calling [phone].

Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

Hatco Glo-Ray® Pizza Warmers are perfect for holding boxed or bagged pizza and other wrapped food product on a buffet line or at temporary serving areas. These warmers hold hot wrapped food product and keep it at optimum serving temperatures without affecting quality. The thermostatically-controlled heated base in each heat zone extends the holding times of most wrapped food product. These units also feature incandescent lights along with a cord and plug set.

Hatco Glo-Ray Pizza Warmers are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides the installation, safety, and operating instructions for Glo-Ray Pizza Warmers. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of the warmer.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ (21°C).
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. The cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
• Do not clean unit when it is energized or hot.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD: Locate unit a minimum of 1" (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.

Use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food holding areas. Breakage of light bulbs not specially-coated could result in personal injury and/or food contamination.

WARNING

Make sure food product has been heated to the proper food-safe temperature before placing in unit. Failure to heat food product properly may result in serious health risks. This unit is for holding pre-heated food product only.

Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.

Do not place food product directly onto hardcoat surface. Food product must be wrapped, boxed, or on a food pan.

Make sure all operators have been instructed on the safe and proper use of the unit.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax [phone]; or International fax [phone].

CAUTION

BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.

Locate unit at proper counter height in an area that is convenient for use. The location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

The National Sanitation Foundation (NSF) requires that units over 36" (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above the installation surface. If unit cannot be sealed at the point of use, 4" (102 mm) legs are included to allow for proper cleaning access below unit.

NOTICE

Do not lay unit on the side with the control panel. Damage to unit could occur.

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

All Models

All Hatco Glo-Ray® Pizza Warmers are constructed of aluminum and stainless steel. Features include tempered glass side panels (no glass side panels on single shelf units), a separate POWER On/Off switch for each heat zone, a separate TEMPERATURE CONTROL for each heat zone, incandescent lights, feet/legs, and a cord and plug set. The operating temperature range of each heat zone is from room temperature to approximately 185°F (85°C).

GRPWS-XXXX Models

Glo-Ray Pizza Warmers are available in widths of 24", 36", and 48" (610, 914, 1219 mm); and in depths of 18" or 24" (457 or 610 mm). The units are available in single, dual, triple, or quadruple shelf models.

NOTE: Single shelf models are available in the 24" (610 mm) depth only.

NOTE: Refer to the OPTIONS AND ACCESSORIES section for other display light and control options.

Technical line drawing of a rectangular frame with four legs and a central recessed plate (no text or symbols)

Model GRPWS-XXXX

Technical line drawing of a multi-tiered storage cabinet or rack unit (no text or symbols)

Model GRPWS-XXXXD
Models GRPWS-XXXX and GRPWS-XXXXD

Technical line drawing of a multi-tiered storage cabinet or rack unit (no text or symbols)

Model GRPWS-XXXXT

Technical line drawing of a multi-tiered storage cabinet or rack unit (no text or symbols)

Model GRPWS-XXXXQ
Models GRPWS-XXXXT and GRPWS-XXXXQ

MODEL DESIGNATION

G R P W S - X X X D Glo-Ray Pizza Warmer Slanted Shelf D = Dual Shelf T = Triple Shelf Q = Quadruple Shelf Depth of Unit (inches) Width of Unit (inches)

Plug Configurations

Units are supplied from the factory with an electrical cord and plug installed (plugs supplied according to the application).

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.

NOTE: Receptacle not supplied by Hatco.

NEMA 5-15P

NEMA 5-20P

NEMA L14-20P

NEMA L14-30P

BS-1363

CEE 7/7 Schuko

AS 3112

Plug Configurations
Electrical Rating Chart — GRPWS-XXXX Models

Model	Voltage	Watts	Amps	Plug Configuration	Shipping Weight
GRPWS-2424	120	345	2.9	NEMA 5-15P	40 lbs. (18 kg)
GRPWS-3624	120	505	4.2	NEMA 5-15P	44 lbs. (20 kg)
GRPWS-4824	120	660	5.5	NEMA 5-15P	55 lbs. (25 kg)

Electrical Rating Chart — GRPWS-XXXXD Models

Model Voltage Watts Amps Plug Configuration Shipping Weight
GRPWS-2418D 120 960 8.0 NEMA 5-15P 76 lbs. (34 kg)
GRPWS-3618D 120 1440 12.0 NEMA 5-15P 106 lbs. (48 kg)
GRPWS-4818D 120 1920 16.0 NEMA 5-20P 136 lbs. (62 kg)
	120/208-240	1920	8.0	NEMA L14-20P	136 lbs. (62 kg)
GRPWS-2424D 120 1200 10.0 NEMA 5-15P 96 lbs. (44 kg)
GRPWS-3624D 120 1800 15.0 NEMA 5-15P*			136 lbs. (62 kg)
GRPWS-4824D	120/208-240	2390	10.0	NEMA L14-20P	177 lbs. (80 kg)

* NEMA 5-20P for Canada

Electrical Rating Chart — GRPWS-XXXXT Models

Model Voltage Watts Amps Plug Configuration Shipping Weight
GRPWS-2418T	120	1440	12.0	NEMA 5-15P	98 lbs. (44 kg)
GRPWS-3618T	120/208–240 2160	12.0 NEMA L14-20P	136 lbs. (62 kg)
GRPWS-4818T	120/208–240 2880	16.0 NEMA L14-20P	175 lbs. (79 kg)
GRPWS-2424T	120	1800	15.0	NEMA 5-15P*	123 lbs. (56 kg)
	220–230 (CE)	1276–1395	5.8–6.1	CEE 7/7 Schuko	123 lbs. (56 kg)
	230–240 (CE)	1395–1518	6.1–6.3	BS-1363 or AS 3112	123 lbs. (56 kg)
GRPWS-3624T	120/208–240 2700	15.0 NEMA L14-20P	175 lbs. (79 kg)
	200	1776 8.9	AS 3112	175 lbs. (79 kg)
	220–230 (CE)	1800–1967	8.2–8.6	CEE 7/7 Schuko	175 lbs. (79 kg)
	230–240 (CE)	1967–2143	8.6–8.9	BS-1363 or AS 3112	175 lbs. (79 kg)
GRPWS-4824T	120/208–240 3585	20.0 NEMA L14-30P		227 lbs. (103 kg)
	220–230 (CE)	2301–2514	10.5–10.9	CEE 7/7 Schuko	227 lbs. (103 kg)
	230–240 (CE)	2514–2738	10.9–11.4	BS-1363 or AS 3112	227 lbs. (103 kg)

Electrical Rating Chart — GRPWS-XXXXQ Models

Model Voltage Watts Amps Plug Configuration Shipping Weight
GRPWS-2418Q 120/208–240 1920 8.0 NEMA L14-20P 119 lbs. (54 kg)
GRPWS-3618Q 120/208–240 2880 12.0 NEMA L14-20P 167 lbs. (76 kg)
GRPWS-4818Q 120/208–240 3840 16.0 NEMA L14-20P 214 lbs. (97 kg)
GRPWS-2424Q 120/208–240 2400 10.0 NEMA L14-20P 151 lbs. (68 kg)
GRPWS-3624Q 120/208–240 3600 15.0 NEMA L14-20P 214 lbs. (97 kg)
GRPWS-4824Q 120/208–240 4780 20.0 NEMA L14-30P	277 lbs. (126 kg)

The shaded areas contain electrical information for International models only.
* NEMA 5-20P for Canada.

Dimensions — Box Stop with Sign Holder

Model	Box Stop/Sign Width (A)
GRPWS-24XXD	22-1/4" (565 mm)
GRPWS-24XXT
GRPWS-24XXQ
GRPWS-36XXD	34-1/4" (870 mm)
GRPWS-36XXT
GRPWS-36XXQ
GRPWS-48XXD	46-1/4" (1175 mm)
GRPWS-48XXT
GRPWS-48XXQ

NOTE: Signage is not supplied by Hatco.
NOTE: The Box Stop with Sign Holder is not available for single shelf units (GRPWS-XXXX).

Box Stop w/Sign Holder 2-1/2" Sign FRESH HOT PIZZA 2-3/8" Recommended Sign Thickness = 1/8"

Box Stop with Sign Holder Dimensions

Dimensions — GRPWS-XXXX and GRPWS-XXXXD

Model Width	(A)	Depth (B)	Height (C)†	Footprint Width (D)	Footprint Depth (E)	Shelf Height (F)
GRPWS-2424	22-7/8" (581 mm)	24-1/4" (616 mm)	10-3/8" (264 mm)	20-1/8" (511 mm)	21-3/8" (543 mm)	---
GRPWS-3624	34-7/8" (886 mm)	24-1/4" (616 mm)	10-3/8" (264 mm)	32-1/8" (816 mm)	21-3/8" (543 mm)	---
GRPWS-4824	46-7/8" (1191 mm)	24-1/4" (616 mm)	10-3/8" (264 mm)	44-1/8" (1121 mm)	21-3/8" (543 mm)	---
GRPWS-2418D	23-7/8" (606 mm)	20-1/16" (509 mm)	22-9/16" (573 mm)	20-1/8" (511 mm)	15-3/8" (391 mm)	4-1/8" (104 mm)
GRPWS-3618D	35-7/8" (911 mm)	20-1/16" (509 mm)	22-9/16" (573 mm)	32-1/8" (816 mm)	15-3/8" (391 mm)	4-1/8" (104 mm)
GRPWS-4818D	47-7/8" (1216 mm)	20-1/16" (509 mm)	22-9/16" (573 mm)	44-1/8" (1121 mm)	15-3/8" (391 mm)	4-1/8" (104 mm)
GRPWS-2424D	23-7/8" (606 mm)	26-1/16" (662 mm)	23-5/8" (600 mm)	20-1/8" (511 mm)	21-3/8" (543 mm)	4-1/8" (104 mm)
GRPWS-3624D	35-7/8" (911 mm)	26-1/16" (662 mm)	23-5/8" (600 mm)	32-1/8" (816 mm)	21-3/8" (543 mm)	4-1/8" (104 mm)
GRPWS-4824D	47-7/8" (1216 mm)	26-1/16" (662 mm)	23-5/8" (600 mm)	44-1/8" (1121 mm)	21-3/8" (543 mm)	4-1/8" (104 mm)

A D

Front View

B C E

Side View
GRPWS-XXXX Dimensions
† Height (C) includes 4" (102 mm) legs. Subtract 4" (102 mm) from Height (C) if unit is sealed to countertop. Subtract 3" from Height (C) if unit is equipped with 1" (25 mm) feet.

A D

Rear View

F C E B

Side View
GRPWS-XXXXD Dimensions

Dimensions — GRPWS-XXXXT Models

Model	Width (A)	Depth (B)	Height (C)†	Footprint Width (D)	Footprint Depth (E)	Shelf Height (F)
GRPWS-2418T	23-7/8" (606 mm)	20-1/16" (509 mm)	29-11/16" (754 mm)	20-1/8" (511 mm)	15-3/8" (391 mm)	4-1/8" (104 mm)
GRPWS-3618T	35-7/8" (911 mm)	20-1/16" (509 mm)	29-11/16" (754 mm)	32-1/8" (816 mm)	15-3/8" (391 mm)	4-1/8" (104 mm)
GRPWS-4818T	47-7/8" (1216 mm)	20-1/16" (509 mm)	29-11/16" (754 mm)	44-1/8" (1121 mm)	15-3/8" (391 mm)	4-1/8" (104 mm)
GRPWS-2424T	23-7/8" (606 mm)	26-1/16" (662 mm)	30-3/4" (781 mm)	20-1/8" (511 mm)	21-3/8" (543 mm)	4-1/8" (104 mm)
GRPWS-3624T	35-7/8" (911 mm)	26-1/16" (662 mm)	30-3/4" (781 mm)	32-1/8" (816 mm)	21-3/8" (543 mm)	4-1/8" (104 mm)
GRPWS-4824T	47-7/8" (1216 mm)	26-1/16" (662 mm)	30-3/4" (781 mm)	44-1/8" (1121 mm)	21-3/8" (543 mm)	4-1/8" (104 mm)

A D

F C E B

Side ViewRear View
GRPWS-XXXXT Dimensions
† Height (C) includes 4" (102 mm) legs. Subtract 4" (102 mm) from Height (C) if unit is sealed to countertop.

Dimensions — GRPWS-XXXXQ Models

Model	Width (A)	Depth (B)	Height (C)†	Footprint Width (D)	Footprint Depth (E)	Shelf Height (F)
GRPWS-2418Q	23-7/8" (606 mm)	20-1/16" (509 mm)	36-13/16" (935 mm)	20-1/8" (511 mm)	15-3/8" (391 mm)	4-1/8" (104 mm)
GRPWS-3618Q	35-7/8" (911 mm)	20-1/16" (509 mm)	36-13/16" (935 mm)	32-1/8" (816 mm)	15-3/8" (391 mm)	4-1/8" (104 mm)
GRPWS-4818Q	47-7/8" (1216 mm)	20-1/16" (509 mm)	36-13/16" (935 mm)	44-1/8" (1121 mm)	15-3/8" (391 mm)	4-1/8" (104 mm)
GRPWS-2424Q	23-7/8" (606 mm)	26-1/16" (662 mm)	37-7/8" (962 mm)	20-1/8" (511 mm)	21-3/8" (543 mm)	4-1/8" (104 mm)
GRPWS-3624Q	35-7/8" (911 mm)	26-1/16" (662 mm)	37-7/8" (962 mm)	32-1/8" (816 mm)	21-3/8" (543 mm)	4-1/8" (104 mm)
GRPWS-4824Q	47-7/8" (1216 mm)	26-1/16" (662 mm)	37-7/8" (962 mm)	44-1/8" (1121 mm)	21-3/8" (543 mm)	4-1/8" (104 mm)

A D

F C E B

Side ViewRear View
GRPWS-XXXXQ Dimensions
† Height (C) includes 4" (102 mm) legs. Subtract 4" (102 mm) from Height (C) if unit is sealed to countertop.

General

Hatco Glo-Ray ^® Pizza Warmers are shipped with most components pre-assembled. Care should be taken when unpacking shipping carton to avoid damage to the unit and components enclosed.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ F ( 21^ C).

FIRE HAZARD: Locate unit a minimum of 1" (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.

CAUTION

The National Sanitation Foundation (NSF) requires that units over 36" (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above the installation surface. If unit cannot be sealed at the point of use, 4" (102 mm) legs are included to allow for proper cleaning access below unit.

1. Remove the unit from the carton. Two people are required for this step.

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

1. Remove tape and protective packaging from all surfaces of unit.

NOTICE

Do not lay unit on the side with the control panel. Damage to unit could occur.

1. Install the 1" (25 mm) rubber feet or 4" (102 mm) adjustable legs. Two people are required for this step.

a. Carefully lay the unit on its side.
b. Install the feet or legs.

To install the 1" (25 mm) rubber feet:

• Thread a foot stud into the hole at each corner on the bottom of the unit. Tighten securely.
• Slip a rubber foot over each foot stud.

To install the 4" (102 mm) adjustable legs:

• Thread a leg into the hole at each corner on the bottom of the unit. Hand-tighten the legs until snug. Do not over-tighten.
  c. Return the unit to the upright position.

Foot Stud Rubber Foot

4" Leg Adjustable Tip

NOTE: 4" (102 mm) legs are -Adjustable Hip adjustable for leveling the unit. Use a 5/8" (16 mm) open-end wrench to make leveling adjustments once the unit is placed in final position.

1. Slide each side glass panel into the upper channel, then gently lower the panel into the lower channel.

Upper Channel Side Glass Panel Lower Channel

Side Glass Panel Installation (GRPWS-XXXXD shown)

1. Install the box stop w/sign holder on each shelf. To install:

a. Position the box stop on the shelf
b. Secure the box stop at each end using the supplied thumbscrews.

Thumbscrew Box Stop w/Sign Holder

Box Stop w/Sign Holder Installation (GRPWS-XXXXT shown)

NOTE: Unit must be transported in the upright position.

1. Place the unit in the desired location.

2. Locate the unit in an area where the ambient air temperature is constant and a minimum of 70^ (21°C). Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods and air conditioning ducts).

3. Make sure the unit is at the proper counter height in an area convenient for use.
4. Make sure the countertop is level and strong enough to support the weight of the unit and food product.
5. Make sure all the feet/legs on the bottom of the unit are positioned securely on the countertop.

General

Use the following procedures to operate a Glo-Ray Pizza Warmer.

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

Do not place food product directly onto hardcoat surface. Food product must be wrapped, boxed, or on a food pan.

Startup

1. Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
2. Turn on the desired number of shelves, depending on the unit. For each shelf:

a. Move the POWER On/Off switch to the On position. The overhead lights will turn on and the heated shelf will energize.

NOTE: The POWER On/Off switch must be in the On position for the corresponding heated shelf to function.

BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.

b. Turn the TEMPERATURE CONTROL knob to the desired temperature setting for the heated shelf. Turning the TEMPERATURE CONTROL knob clockwise will increase the temperature setting. Turning the TEMPERATURE CONTROL knob counterclockwise will decrease the temperature setting.

1. Allow the unit 30 minutes to reach operating temperature before placing preheated food product.

Shutdown

1. Move the POWER On/Off switch(es) to the Off position. The overhead lights and heated shelf/shelves will shut off.

POWER TOP TEMPERATURE CONTROLS LOW HIGH BOTTOM LOW HIGH HATCO CORP. MILWAUKEE, WI U.S.A. GLO-RAY FOODWARMER HATCO

GRPWS Controls (GRPWS-XXXXD control panel shown)

General

Hatco Glo-Ray ^® Pizza Warmers are designed for maximum durability and performance with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax [phone]; or International fax [phone].

Daily Cleaning

To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.

NOTICE

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

1. Turn off the unit, unplug the power cord, and allow the unit to cool.
2. Remove the box stop w/sign holder on each shelf by unscrewing the thumbscrews at each end of the box stop.
3. Wipe down all exterior and interior surfaces using a damp, non-abrasive cloth. A non-abrasive cleaner may be used for difficult stains. Hard to reach areas should be cleaned using a small brush and mild soap.
4. Clean the side glass panels using a standard glass cleaner. The glass panels can be removed for cleaning by reversing the installation procedure shown in the INSTALLATION section of this manual.
5. Wipe down each box stop w/sign holder using a damp, non-abrasive cloth, then reinstall.

Replacing Display Light Bulbs

WARNING

Use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food holding areas. Breakage of light bulbs not specially coated could result in personal injury and/or food contamination.

The display lights are incandescent light bulbs that illuminate the warming area. Each bulb has a special coating to guard against injury and food contamination in the event of breakage.

1. Turn off the unit, unplug the power cord, and allow the unit to cool.
2. Unscrew the light bulb from the unit and replace it with a new, specially-coated incandescent light bulb.

NOTE: Hatco shatter-resistant light bulbs meet NSF standards for food holding and display areas. For 120, 120/208, 120/240, and 120/208–240 volt applications, use Hatco P/N 02.30.043.00. For 200, 220–230, and 230–240 volt applications, use Hatco P/N 02.30.058.00.

WARNING

This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom Probable	Cause Corrective Action
Light bulb not working. Light bulb defective. Replace light bulb.
		Power turned OFF. Move Power On/Off switch(es) to the On position.
Food cavity not hot enough. T	Temperature Control(s) set too low. Adjust Temperature Control(s) to a higher setting.
	Heating element(s) not working. Contact an Authorized Hatco Service Agent or Hatco for assistance.
	Temperature Control(s) not working properly.	Contact an Authorized Hatco Service Agent or Hatco for assistance.
	Excessive air movement around unit. Restrict or redirect air movement (i.e., air conditioning duct or exhaust fan) away from unit.
	Unit connected to incorrect power supply	Contact an Authorized Hatco Service Agent or Hatco for assistance.
Food cavity too hot.	Temperature Control(s) set too high.	Adjust Temperature Control(s) to a lower setting.
	Temperature Control(s) not working properly.	Contact an Authorized Hatco Service Agent or Hatco for assistance.
	Unit connected to incorrect power supply	Contact an Authorized Hatco Service Agent or Hatco for assistance.
No heat, but light works.	Temperature Control(s) set too low.	Adjust Temperature Control(s) to a higher setting.
	Heating element(s) not working. Contact an Authorized Hatco Service Agent or Hatco for assistance.
	Temperature Control(s) not working properly.	Contact an Authorized Hatco Service Agent or Hatco for assistance.
No heat and no lights.	Power turned OFF. Move Power On/Off switch(es) to the On position.
	Circuit breaker tripped.	Reset circuit breaker. If circuit breaker continues to trip, contact Authorized Service Agent or Hatco for assistance.

Halogen Display Light Bulbs

Shatter-resistant halogen display light bulbs can be ordered in place of the standard incandescent display light bulbs. The bulbs have a special coating to guard against injury and food contamination in the event of breakage. For 120, 120/208, 120/240, and 120/208–240 volt applications, use Hatco P/N 02.30.081.00. For 200, 220–230, and 230–240 volt applications, use Hatco P/N 02.30.082.00.

Temperature Indicating Display (TID)

The Temperature Indicating Display shows the current base temperature for its corresponding shelf. This is a factory-installed option, not available for retrofit.

POWER TOP TEMPERATURE CONTROLS LOW HIGH BOTTOM TOP *F *F BOTTOM HATCO CORP. MILWAUKEE, WI U.S.A. GLO-RAY FOODWARMER

Temperature Indicating Display (GRPWS-XXXXD control panel shown)

1. PRODUCT WARRANTY

Hatco warrants the products that it manufactures (the "Products") to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco's written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product's purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.

Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:

a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

Conveyor Toaster Elements (metal sheathed)

Drawer Warmer Elements (metal sheathed)

Drawer Warmer Drawer Rollers and Slides

Strip Heater Elements (metal sheathed)

Display Warmer Elements (metal sheathed air heating)

Holding Cabinet Elements (metal sheathed air heating)

Heated Well Elements — HWB Series (metal sheathed)

b) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:

3CS and FR Tanks

c) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:

Electric Booster Heater Tanks

Gas Booster Heater Tanks

d) Ninety (90) Day Parts-Only Warranty:

Replacement Parts

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

2. LIMITATION OF REMEDIES AND DAMAGES

Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely, at Hatco's option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, "refurbished" means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer's sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.

HATCO AUTHORIZED PARTS DISTRIBUTORS

ALABAMA

Jones McLeod Appl. Svc. Birmingham 205-251-0159

ARIZONA

Service Solutions Group

Phoenix 602-234-2443

Byassee Equipment Co.

Phoenix 602-252-0402

CALIFORNIA

Industrial Electric

Commercial Parts & Service, Inc.

Huntington Beach 714-379-7100

Chapman Appl. Service

San Diego 619-298-7106

P & D Appliance

Commercial Parts & Service, Inc.

S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance

Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair

Jacksonville 904-725-7800

3Wire Nass Service Co., Inc.

Orlando 407-425-2681

B.G.S.I.

Pompano Beach 954-971-0456

Comm. Appliance Service

Tampa 813-663-0313

GEORGIA

TWC Services

Mableton 770-438-9797

Heritage Service Group

Norcross 866-388-9837

Southeastern Rest. Svc.

Norcross 770-446-6177

HAWAII

Burney's Comm. Service, Inc.

Honolulu 808-848-1466

Food Equip Parts & Service

Honolulu 808-847-4871

ILLINOIS

Parts Town

Lombard 708-865-7278

Eichenauer Elec. Service

Decatur 217-429-4229

Midwest Elec. Appl. Service

Elmhurst 630-279-8000

Cone's Repair Service

Moline 309-797-5323

INDIANA

GCS Service

Indianapolis 317-545-9655

IOWA

Electric Motor Service Co.

Davenport 319-323-1823

Goodwin Tucker Group

Des Moines 515-262-9308

KENTUCKY

Service Solutions Group

Lexington 859-254-8854

Service Solutions Group

Louisville 502-451-5411

LOUISIANA

Chandlers Parts & Service

Baton Rouge 225-272-6620

MARYLAND

Electric Motor Service

Baltimore 410-467-8080

GCS Service

Silver Spring 301-585-7550

MASSACHUSETTS

Ace Service Co., Inc.

Needham 781-449-4220

MICHIGAN

Bildons Appliance Service

Detroit 248-478-3320

Commercial Kitchen Service

Bay City 517-893-4561

Midwest Food Equip. Service

Grandville 616-261-2000

MINNESOTA

GCS Service

Plymouth 800-345-4221

MISSOURI

General Parts

Kansas City 816-421-5400

Commercial Kitchen Services

St. Louis 314-890-0700

Kaemmerlen Parts & Service

St. Louis 314-535-2222

NEBRASKA

Anderson Electric

Omaha 402-341-1414

NEVADA

Burney's Commercial

Las Vegas 702-736-0006

Hi. Tech Commercial Service

N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair

Fairfield 973-575-9145

Service Plus

Service Plus Flanders

Flanders

NEW YORK

Acme American Repairs, Inc.

Brooklyn 718-456-6544

Alpro Service Co.

Brooklyn 718-386-2515

Appliance Installation

Buffalo 716-884-7425

Duffy's Equipment Services, Inc.

Buffalo 800-836-1014

3Wire Northern

Plattsburgh 800-634-5005

Duffy's Equipment Services, Inc.

Sauquoit 800-836-1014

J.B. Brady, Inc.

Syracuse 315-422-9271

NORTH CAROLINA

Authorized Appliance

Charlotte 704-377-4501

OHIO

Akron/Canton Comm. Svc. Inc

Akron 330-753-6635

Service Solutions Group

Cincinnati 513-772-6600

Commercial Parts and Service

Columbus 614-221-0057

Electrical Appl. Repair Service

Brooklyn Heights 216-459-8700

E. A. Wichman Co.

Toledo 419-385-9121

OKLAHOMA

Hagar Rest. Service, Inc

Oklahoma City 405-235-2184

Krueger, Inc.

Oklahoma City 405-528-8883

OREGON

Ron's Service, Inc.

Portland 503-624-0890

PENNSYLVANIA

Elmer Schultz Services

Philadelphia 215-627-5401

FAST Comm. Appl. Service

Philadelphia 215-288-4800

Appliance Installation & Service

Pittsburgh 412-809-0244

K & D Service Co.

Harrisburg 717-236-9039

Electric Repair Co.

Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co.

Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair

W. Columbia 803-791-4420

TENNESSEE

Camp Electric

Memphis

901-527-7543

TEXAS

GCS Service

Fort Worth 800-433-1804

Armstrong Repair Service

Houston 713-666-7100

Cooking Equipment Specialist

Mesquite 888-866-9276

Refrigerated Specialist, Inc.

Mesquite 888-866-9276

Commercial Kitchen Repair Co.

San Antonio 210-735-2811

UTAH

La Monica's Rest. Equip. Service

Murray 801-263-3221

VIRGINIA

Daubers

Norfolk 757-855-4097

Daubers

Springfield 703-866-3600

WASHINGTON

3Wire Restaurant Appliance

Seattle 800-207-3146

WISCONSIN

A.S.C., Inc.

Madison 608-246-3160

A.S.C., Inc.

Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service

Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service

Vancouver 604-433-4484

Key Food Equipment Service

Victoria 250-920-4888

MANITOBA

Air Rite, Inc.

Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd.

Moncton 506-855-4228

ONTARIO

R.G. Henderson Ltd.

Toronto 416-422-5580

Choquette - CKS, Inc.

Ottawa 613-739-8458

QUÉBEC

Choquette - CKS, Inc.

Montreal 514-722-2000

Choquette - CKS, Inc.

Québec City 418-681-3944

UNITED KINGDOM

Marren Group

Northants [phone]

HATCO CORPORATION

P.O. Box 340500

Milwaukee, WI 53234-0500 U.S.A.

[phone] [phone]

Parts and Service Fax [phone]

International Fax [phone]

[e-mail]

www.hatcocorp.com

Register your unit online!

See IMPORTANT OWNER INFORMATION

section for details.