PageWide Enterprise 785f - Printer HP - Free user manual and instructions

USER MANUAL PageWide Enterprise 785f HP

HP PageWide Enterprise Color MFP 780, 785

User Guide

Copyright and License

© Copyright 2017 HP Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1.9/2017

Trademark Credits

Adobe ^® , Adobe Photoshop ^® , Acrobat ^® , and PostScript ^® are trademarks of Adobe Systems Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

OS X is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

Google ^™ is a trademark of Google Inc.

Microsoft ^® , Windows ^® , Windows ^® XP, and Windows Vista ^® are U.S. registered trademarks of Microsoft Corporation.

UNIX ^® is a registered trademark of The Open Group.

Table of contents

1 Printer overview 1

Caution icons 2

Printer views 3

Printer front view 3

Printer back view and interface ports 4

Control-panel view 5

How to use the touchscreen control panel 7

Printer specifications 8

Technical specifications 8

Supported operating systems 10

Mobile printing solutions 12

Printer dimensions 12

Power consumption, electrical specifications, and acoustic emissions 14

Operating environment range 14

Printer hardware setup and software installation 15

2 Paper trays 17

Load paper to Tray 1 (multipurpose tray) 18

Load and print envelopes 37

Introduction 37

Print envelopes 37

Envelope orientation 37

Load and print labels 39

Introduction 39

Manually feed labels 39

Label orientation 40

Configure stapling (785zs model only) 41

Configure the default staple location 41

Configure the operation mode 42

3 Supplies, accessories, and parts 45

Order supplies, accessories, and parts 46

Ordering 46

Supplies and accessories 46

Maintenance/long-life consumables (LLC) 47

Customer self-repair parts 47

Replace the cartridges 50

Introduction 50

Cartridge information 50

Remove and replace the cartridges 51

Replace the service fluid container 54

Introduction 54

Remove and replace the service fluid container 54

Replace the staple cartridge (785zs model only) 58

Additional print tasks 67

Store print jobs on the printer to print later or print privately 68

Introduction 68

Create a stored job (Windows) 68

Create a stored job (OS X) 69

Print a stored job 70

Delete a stored job 70

Delete a job that is stored on the printer 70

Change the job storage limit 70

Information sent to printer for Job Accounting purposes 71

Mobile printing 72

Introduction 72

Wi-Fi Direct and NFC Connect and Print 72

HP ePrint via email 73

HP ePrint software 74

AirPrint 74

Android embedded printing 74

Print from the USB port 76

Introduction 76

Enable the USB port for printing 76

Print USB documents 77

5 Copy 79

Make a copy 80

Copy on both sides (duplex) 82

Additional copy tasks 84

Set up Scan to Network Folder 99

Introduction 99

Before you begin 99

Step one: Access the HP Embedded Web Server 99

Step two: Set up Scan to Network Folder 100

Method one: Use the Scan to Network Folder Wizard 100

Method two: Use Scan to Network Folder Setup 101

Step one: Begin the configuration 101

Step two: Configure the Scan to Network Folder settings 101

Step three: Complete the configuration 109

Set up Scan to USB Drive 110

Introduction 110

Step one: Access the HP Embedded Web Server 110

Step two: Enable Scan to USB Drive 111

Step three: Configure the Quick Sets (optional) 111

Default scan settings for Scan to USB Drive setup 112

Default file settings for Scan to USB Drive setup 112

Set up Scan to SharePoint® (Flow models only) 114

Introduction 114

Before you begin 114

Step one: Access the HP Embedded Web Server (EWS) 114

Step two: Enable Scan to SharePoint ^® and create a Scan to SharePoint Quick Set 115

Quick set scan settings and options for Scan to SharePoint ^® 116

Scan to email 119

Introduction 119

Scan to email 119

Scan to network folder 122

Introduction 172

7 Fax 133

Set up fax 134

Introduction 134

Set up fax by using the printer control panel 134

Change fax configurations 135

Fax dialing settings 135

General fax send settings 136

Fax receive settings 136

Send a fax 138

Additional fax tasks 140

8 Manage the printer 141

Advanced configuration with the HP Embedded Web Server (EWS) 142

Introduction 142

How to access the HP Embedded Web Server (EWS) 142

HP Embedded Web Server features 143

Information tab 143

General tab 144

Copy/Print tab 145

Scan/Digital Send tab 146

Fax tab 147

Troubleshooting tab 147

Security tab 148

HP Web Services tab 148

Networking tab 148

Other Links list 150

Create a Quick Set 151

Manually configure IPv6 TCP/IP parameters from the control panel 162

Link speed and duplex settings 163

Printer security features 164

Introduction 164

Security statements 164

Assign an administrator password 164

IP Security 165

Lock the formatter 165

Encryption support: HP High Performance Secure Hard Disks 165

Energy-conservation settings 166

Introduction 166

Set the sleep timer and configure the printer to use 1 watt or less of power .... 166

Set the sleep schedule 166

HP Web Jetadmin 168

Software and firmware updates 169

9 Solve problems 171

Customer support 172

Control panel help system 173

Restore factory settings 174

Introduction 174

Method one: Restore factory settings from the printer control panel 174

Method two: Restore factory settings from the HP Embedded Web Server (network-connected

printers only) 174

A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 175

Change the "Very Low" settings 175

For printers with fax capability 175

Adeau enelise 475

Clear paper jams in Tray 3....194

Clear paper jams in the output bin 198

Clear paper jams in the duplexer 200

Clear paper jams in the 3x550-sheet trays 201

Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray 204

Clear paper jams in the inner finisher (785zs model only) 208

Clear staple jams (785zs model only) 210

Improve print quality 212

Introduction 212

Check the cartridge status 212

Update the printer firmware 213

Change the print quality setting 213

Print from a different software program 213

Check paper and quality settings 213

Check grayscale and black settings 214

Adjust color settings (Windows) 214

Check paper and the printing environment 215

Step one: Use paper that meets HP specifications 215

Step two: Check the environment 215

Visually inspect the cartridge 216

Clean the printer 217

Print and interpret the Print Quality Report 217

Clean the printhead 217

Clean the rollers 218

Try a different print driver 218

Improve copy image quality 220

Check the scanner glass for dirt and smudges 220

Callmate the engineer 721

Check the scanner glass for dirt and smudges 230

Check the send-fax resolution settings 231

Check the image-adjustment settings 232

Optimize fax quality for text or pictures 232

Check the error-correction settings 232

Check the fit-to-page setting 233

Clean the pickup rollers and separation pad in the document feeder 233

Send to a different fax machine 235

Check the sender's fax machine 235

Solve wired network problems 236

Introduction 236

Poor physical connection 236

The computer is unable to communicate with the printer 236

The printer is using incorrect link and duplex settings for the network 237

New software programs might be causing compatibility problems 237

The computer or workstation might be set up incorrectly 237

The printer is disabled, or other network settings are incorrect 237

Solve wireless network problems 238

Introduction 238

Wireless connectivity checklist 238

The printer does not print after the wireless configuration completes 239

The printer does not print, and the computer has a third-party firewall installed 239

The wireless connection does not work after moving the wireless router or printer 239

Cannot connect more computers to the wireless printer 240

The wireless printer loses communication when connected to a VPN 240

The network does not appear in the wireless networks list 240

The wireless network is not functioning 240

Deductions interferances on a wireless network 741

Not able to locate the Fax settings in HP Web Jetadmin 244

The header is appended to the top of the page when the overlay option is enabled ..... 244

A mix of names and numbers is in the recipients box 244

A one-page fax prints as two pages 244

A document stops in the document feeder in the middle of faxing 245

The volume for sounds coming from the fax accessory is too high or too low 245

Index 247

1 Printer overview

Caution icons
Printer views
Printer specifications
• Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

HP's all-inclusive help for the printer includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software and firmware updates
- Join support forums
• Find warranty and regulatory information

Caution icons

CAUTION: Sharp edge in close proximity.

CAUTION: Keep body parts away from moving parts.

CAUTION: Hot surface.

CAUTION: Electrical shock.

Printer views

Printer front view
Printer back view and interface ports
Control-panel view

Printer front view

Diagram of printer internal components with numbered parts and a magnified view of the printer's internal structure.

1 Left door
2 Easy-access USB printing port
3 Scanner assembly
4 Hardware integration pocket (for connecting accessories and third-party devices)
5. Control panel with color touchscreen display (tilts up for easier viewing)

1. Vomma and (705) and 705 are more able to do the use of a tool with its tools, and there will be using and not using it.

17 Front door (access to the cartridges)

18 Service fluid container

Printer back view and interface ports

1 34

1 Stapler cover

2 Power connection

3 Formatter plate (contains the interface ports)

4 Access door to interface ports and cable lock slot

5 Tray 1 (multipurpose tray)

6 Tray 1 extension

The printer includes the following interface ports.

2 Local area network (LAN) Ethernet (BJ-45) network port

3 Hi Speed USB 2.0 printing port.

4 Fax port (fax models only)

5 Cable lock slot

Control-panel view

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by selecting the Home button.

NOTE: The features that appear on the Home screen can vary, depending on the printer configuration.

Labeled diagram of a laptop with numbered parts for identification

1	Home button	Select the Home button to return to the Home screen.
2	Applications area	Select any of the icons to open the application. Swipe the screen sideways to access more applications.
		NOTE: The available applications vary by printer. The administrator can configure which applications appear and the order in which they appear.
3	Reset button	Select the reset button to clear changes, release the printer from a paused state, reset the copy count field, display hidden errors, and restore the default settings (including the language and keyboard
5	Information Button	Select the information button to access a screen that provides access to several types of printer information. Select the buttons at the bottom of the screen for the following information:Display Language Change the language setting for the current user session.Sleep Mode Place the printer into sleep mode.WI F Direct View Information for how to connect directly to the printer using a phone, tablet, or other device with Wi-Fi.Wireless: View or change wireless connection settings (for the 2 model and for the dn and f models only when an optional wireless accessory is installed.Ethermet: View or change Ethernet connection settings.HP web Services: View information to connect and print to the printer using HP Web Services (ePrint).Fax Number: View the printer fax number (fax models only).
6	Help Button	Select the Help button to open the embedded help system.
7	Current time Displays the current time.
8	Copy button	Select the Copy button to start a copy job.
9	Copy count The copy count indicates the number of copies that the printer is set to make.
10	Home-screen page indicator	Indicates the number of pages on the Home screen or in an application. The current page is highlighted.Swipe the screen sideways to scroll between pages.
11	Keyboard(Flow models only)	How models include a physical keyboard. The keys are mapped to a language in the same way the virtual keyboard on the printer loudscreen is mapped. Whenever the keyboard layout for the virtual keyboard changes, the keys on the physical keyboard are remapped to match the new settings.NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the keys for different languages.
12	Easy-access USB port	Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware.NOTE: An administrator must enable this port before using for print or scan features. A firmware upgrade does not require that the port be enabled.

13 Hardware integration pocket (HIP)
For connecting accessory and third-party devices.

How to use the touchscreen control panel

Use the following actions to use the printer touchscreen control panel.

Action Description Example

Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling.		Touch the Settings icon to open the Settings app.
Swipe	Touch the screen and then move your finger horizontally to scroll the screen sideways.	Swipe until the Settings app displays.
Scroll	Touch the screen and then move your finger vertically to scroll the screen up and down. When scrolling through menus, briefly touch the screen to stop the scrolling.	Scroll through the Settings app..

Printer specifications

IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

• Technical specifications
• Supported operating systems
• Mobile printing solutions
Printer dimensions
• Power consumption, electrical specifications, and acoustic emissions
• Operating environment range

Technical specifications

Model name		780dn	785l	785zs
Product number		J7Z09A	J7Z11A	J7Z12A
Paper handling Tray 1 (100 sheet capacity)		√	√	√
Tray 2 (550 sheet capacity)		√	√	√
550-sheet paper tray	Optional Optional Optional
NOTE: The printer supports one optional input accessory.
550-sheet paper tray and stand Optional Optional Optional.
3x550-sheet paper tray Optional Optional			√
4,000-sheet high-capacity input (HCD) feeder Optional Optional Optional
300 sheet inner finisher with stapler Not supported Not supported			√
Automatic duplex printing		√	√	√
Model name		780dn	785f	785zs
Product number		J7Z09A	J7Z11A	J7Z12A
HP Foreign Interface Harness (F-H) Optional Optional Optional
Memory 320 GB HP High-Performance Secure Hard Disk		√	√	√
Base memory: 3 GB, expandable to 4 GB by adding DIMM memory module		√	Not supported Not supported
Base memory: 4.5 GB, future firmware updates may support 5.5 GB by adding DIMM memory module		Not supported	√	√
HP Secure High Performance Hard Disk Drive (MIPS)		Optional Optional Optional
Control-panel display and input	Color touchscreen control panel	√	√	√
Retractable keyboard Not supported			√	√
Print Prints 45 pages per minute from A4 and letter-size paper in Professional mode.		√

Copy and scan Copies at speeds of up to 45 ppm on A4 and letter-size paper

Model name		780dn	785f	785zs
Product number		J7Z09A	J7Z11A	J7Z12A
Automatic tone adjustment sets contrast, brightness, and background removal for each page.		Not supported	√	√
Digital Send	Scan to E-mail, Scan to USB Drive, and Scan to Network Folder	√	√	√
Scan to SharePoint® Not supported			√	√

Supported operating systems

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

The following information applies to the printer-specific Windows PCL 6, HP print drivers for OS X, and to the software installer.

Windows: Download HP Easy Start from 123.hp.com/PageWise to install the HP print driver. Or go to the printer-support website for this printer: www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP to download the print driver or the software installer to install the HP print driver.

OS X: Mac computers are supported with this printer. Download HP Easy Start from 123.hp.com/PageWide to install the HP print driver.

1. Go to 123.hp.com/PageWide.

2. Follow the steps provided to download the printer software.

Table 1-1 Supported operating systems and print drivers

Operating system Print driver installed (from the software on the web)

Notes

Windows® XP SP3.32-bit

The "HP PCL 5" printer specific print driver is Microsoft retired mainstream support for installed for this operating system as part of Windows XP in April 2009. HP will continue

Table 1-1 Supported operating systems and print drivers (continued)

Operating system Print driver installed (from the software on the web)	Notes
Windows 8.1, 32-bit and 64-bit The "HP PCL-5" V4 printer-specific print driver is installed for this operating system as part of the software installation.	Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
Windows 10, 32-bit and 64-bit The "HP PCL-6" V4 printer-specific print driver is installed for this operating system as part of the software installation.
Windows Server 2008 SP2, 32-bit The "HP PCL-6" printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.	Microsoft retired mainstream support for Windows Server 2008 in January 2015, HP will continue to provide best effort support for the discontinued Server 2008 operating system. Some features and page sizes in the print driver are not supported.
Windows Server 2008 SP2, 64-bit The "HP PCL-6" printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.	Microsoft retired mainstream support for Windows Server 2008 in January 2015, HP will continue to provide best effort support for the discontinued Server 2008 operating system.
Windows Server 2008 R2, SP-1, 64-bit The "HP PCL-6" printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.
Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2016, 64-bit The PCL 6 printer-specific print driver is

Table 1-2 Minimum system requirements

Windows OS X
Internet connection	Internet connection
Dedicated USB 1.1 or 2.0 connection or a network connection	Dedicated USB 1.1 or 2.0 connection or a network connection
400 MB of available hard-disk space	1 GB of available hard-disk space
1 GB RAM (32-bit) or 2 GB RAM (64-bit)

Mobile printing solutions

HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

• Wi-Fi Direct (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory installed)
- Wireless Station (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory or HP 2900nw wireless print server installed)
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)
• HP ePrint app (Available for Android and IOS)
HP ePrint software
Google Cloud Print
AirPrint
Android Printing
Windows 10 Printing

Table 1-4 Dimensions for 785zs

Printer fully closed Printer fully opened

Height 1222 mm (48.1 in) 1535 mm (60.4 in)

Depth 585 mm (27 in) 1027 mm (40.4 in)

Width 604 mm (23.8 in) 1330 mm (60.2 in)

Weight (with cartridges) 122 kg (269 lb)

Table 1-5 Dimensions for the 1x550-sheet paper feeder

Printer fully closed Printer fully opened

Height 117 mm (4.5 in) 117 mm (4.5 in)

Depth 520 mm (20.5 in) 685 mm (27 in)

Width 600 mm (23.6 in) 600 mm (23.6 in)

Weight (with cartridges) 9.5 kg (21 lb)

Table 1-6 Dimensions for the 1x550-sheet paper feeder with stand

Accessory fully closed Accessory fully opened

Height 436 mm (17.2 in) 436 mm (17.2 in)

Depth 520 mm (20.5 in) 685 mm (27 in)

Width 600 mm (23.6 in) 600 mm (23.6 in)

Weight 28.6 kg (63.1%)

Table 1-7 Dimensions for the 3x550-sheet paper feeder with stand

Printer fully closed Printer fully opened

Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP for current information.

Operating environment range

Table 1-9 Operating environment range

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

Altitude Not applicable 0 to 3048 m 10 to 10,000 ft

Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web.

Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP for HP's all-inclusive help for the printer. Find the following support:

• Install and configure
Learn and use
- Solve problems
• Download software and firmware updates
- Join support forums
• Find warranty and regulatory information

2 Paper trays

• Load paper to Tray 1 (multipurpose tray)
• Load paper to Tray 2
• Load the 4.000-sheet high-capacity input (HCI) tray
  • Load and print envelopes
• Load and print labels
  • Configure stapling (785zs model only)

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

HP's all-inclusive help for the printer includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software and firmware updates
- In a past forum

Load paper to Tray 1 (multipurpose tray)

Introduction

CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer.

The following information describes how to load paper in Tray 1. The tray holds up to 100 sheets of 75g / m^2 (20 lb) paper or 14 envelopes.

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

NOTE: To print on longer paper, such as legal-size, pull out the Tray 1 extension.

1. Adjust the paper-width guides to the size of the paper being used.

Line drawing of a door handle with a black arrow indicating direction (no text or symbols)

Simple line drawing of a structural frame with supports (no text or symbols)

1. Load paper in the tray. For information about how to orient the paper, see Table 2-1 Tray 1 paper orientation on page 19.

Line drawing of a door handle with an arrow indicating direction (no text or symbols)

1. Adjust the width guides so that they touch the paper stack, but do not bend it.

Line drawing of a door handle with arrows indicating direction (no text or symbols)

Tray 1 paper orientation

Table 2-1 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode Paper size How to load paper
A4, Letter, 15K		(197x273 mm) 15K(195x270 mm), Executive.A5, 16K (184x260 mm), B5(UIS), Arch A, Statement, 5x8,Double Japan Postcard(148x200 mm), 16K(195x270 mm), 16K(197x273 mm), B6 (UIS), 5x7,A6, Japanese Postcard(100x148 mm)	Face-downLeft side of pre-printed image loading into the printer
Automatic 2-sided	printing or withAlternative LetterheadMode enabled	12x18, 11x17, RA3, A3, BK(273x394 mm), BK(270x350 mm), BK(200x368 mm), BI (UIS),Legal, Oficio (8.5x13), Oficio(216x340 mm), C4, SRA4,RA4, Arch A, A4, Letter, 15K(197x273 mm) 16K(195x270 mm), Executive.A5, 16K (184x260 mm), B5(UIS), Arch A, Statement, 5x8,Double Japan Postcard(148x200 mm), B6 (UIS), 5x7,4x6, 10x15 cm, A6, Japanese Postcard (100x148 mm)	Face-upTop edge leading into the printer
A4, Letter, 15K		(197x273 mm), 16K(195x270 mm), Executive.A5, 16K (184x260 mm), B5(UIS), Arch A, Statement, 5x8,Double Japan Postcard(148x200 mm), 16K	Face-UPRight side of pre-printed image loading into the printer
Landscape 1-sided printing 12x18, 11x17, RA3, A3, BK		(273x394 mm), BK (270x390mm), BK (260x368 mm), E4(UIS), Legal, Oficio (8.5x13),Oficio (216x340 mm), C4,5RA4, RA4, Arch A, A4, Letter,16K (197x273 mm), 16K(195x270 mm), Executive,A5, 16K (184x260 mm), B5(UIS), Statement, 3x8, DoubleJapan Postcard(148x260 mm), B6 (UIS), 5x74x6, 10x15 cm, A6, JapanesePostcard (these are morenarrow than 5 in andtherefore must be fed short-edge-feed)	Face-downLeft side of pre-printed image loading intothe printer
Automatic 2-sided	printing or withAlternative LetterheadMode enabled	12x18, 11x17, RA3, A3, BK(273x394 mm), BK (270x390mm), BK (260x368 mm), E4(UIS), Legal, Oficio (8.5x13),Oficio (216x340 mm), C4,5RA4, RA4, Arch A, A4, Letter,16K (197x273 mm), 16K(193x270 mm), Executive,A5, 16K (184x260 mm), B5(UIS), Statement, 3x8, DoubleJapan Postcard(148x260 mm), B6 (UIS), 5x74x6, 10x15 cm, A6, JapanesePostcard (these are morenarrow than 5 in andtherefore must be fed shortedge-feed)	Face-upRight side of the pre-printed image loadinginto the printer

1-sided printing 44. Letter, 16K [197x273
mmol 16K/105v270 mmol
-face-down

Table 2-1 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode Paper size How to load paper
Automatic 2-sided	printing or withAlternative LetterheadMode enabled	A4, Letter, 16K (19x7x73mm), 16K (155x270 mm),Executive, A5, 16K (184x260mm), B5 (JIS), Arch A,Statement, 5x8, DoubleJapan Postcard, 5x7, B6 (JIS),A6	Face-UpTop color loading into the printer
Propunched Portrait 1 sided printing 12x16, 11x17, RA3, A3, BK		(273x394 mm), BK (270x390mm), BK (260x358 mm), B4(JIS), Legal, Oficio (8.5x13),Oficio (216x340 mm), C4,SRA4, RA4, Arch A, A4, Letter,16K (19x7x73 mm) 16K(195x270 mm), Executive,A5, 16K (184x260 mm), B5(JIS), Arch A, Statement, Ab,5x8, Double Japan Postcard(178x200 mm), B6 (JIS), 5x7,4x6, 10x15 cm, JapanesePostcard	Face-downHoles toward the back of the printer
Automatic 2-sided	printing or withAlternative LetterheadMode enabled	12x18, 11x17, RA3, A3, BK(273x394 mm), BK (270x390mm), BK (260x358 mm), B4(JIS), Legal, Oficio (8.5x13),Oficio (216x340 mm), C4,SRA4, RA4, Arch A, A4, Letter,16K (197x273 mm) 16K(195x270 mm), Executive.	Face-UpHoles toward the back of the printer
Landscape 1-sided printing A4, Letter, 16K (197x273)		mml 16K (195x270 mm),Executive, A5, 16K (184x260mml, B5 (JIS), Arch A,Statement, 5x8, DoubleJapan Postcard, 5x7, B6 (JIS),A6	Face-downHoles away from the printer
Automatic 2 sided	printing or withAlternative LetterheadMode enabled	A4, Letter, 16K (197x273mml 16K (195x270 mm),Executive, A5, 16K (184x260mml, B5 (JIS), Arch A,Statement, 5x8, DoubleJapan Postcard, 5x7, B6 (JIS),A6	Face-upHoles towards the printer

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing.

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

• Copy/Print or Print
- Manage Trays
• Alternative Letterhead Mode

1. Select On.

Load paper to Tray 2

Introduction

CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer.

The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays hold up to 550 sheets of 75g / m^2 (20 lb) paper.

NOTE: The procedure to load paper for all 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

Diagram of a device interior with a blue component and an arrow indicating direction (no text or symbols)

1. Adjust the paper-length and paper-width guides by squeezing the blue adjustment latches and sliding the guides to the size of the paper being used.

Diagram of a drawer with arrows indicating movement or force (no text or symbols)

1. Load paper into the tray. Check the paper to verify that the guides touch the slack, but do not bend it. For information about how to orient the paper, see Table 2-2 Tray 2 and the 550-sheet trays paper orientation on page 27.

NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam.

1. Close the tray.

Diagram showing a device with a downward arrow and a magnified view of a screen with triangular symbols, likely illustrating a process or installation.

Diagram of a drawer with an arrow pointing to one side, showing internal compartments and a small blue object (no text or symbols)

1. The tray configuration message displays on the printer control panel.
2. Select the OK button to accept the detected type

Tray 2 and the 550-sheet trays paper orientation

Table 2-2 Tray 2 and the 550-sheet trays paper orientation

Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing 11x17, A3, BK (273x397 mm), 8K (270x390 mm), 8K (260x368 mm), B4 (IPS), Legal, Oficio (8.5x13), Clicle (216x340 mm), C6, SRA4, RA4, Arch A, A4, Letter		Face-downTop edge at the left side of the tray
A4, Letter, 15K (197x273 mm), 16K (195x270 mm), Executive, A3, 16K (184x260 mm), IIS (IPS)		Face-downTop edge at the back of the tray
Automatic 2-sided printing or with Alternative Letterhead Mode enabled		11x17, A3, BK (273x397 mm), 8K (270x390 mm), 8K (260x368 mm), B4 (IPS), Legal, Oficio (8.5x13), Clicle (216x340 mm), C6, SRA4, RA4, Arch	Face-upTop edge at the right side of the tray
A4, Letter, 16K (197x273)		mm; 16K (195x270 mm),Executive; A5, 16K(184x260 mm), B5 (UIS)	Face-upTop edge at the back of the tray
Landscape 1-sided printing 11x17, A3, 8K (273x397)		mm; 8K (270x390 mm),8K (250x368 mm), B4(UIS), Legal, Oficio(8.5x13), Officio (215x340mm), C4, SRA4, RA4, ArchA, A4, Letter	Face-downTop edge at the back of the tray
A4, Letter, 16K (197x273)		mm; 16K (195x270 mm),Executive; A5, 16K(184x260 mm), B5 (UIS)	Face-downTop edge at the left side of the tray

Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)

Paper type Image orientation Duplex mode Paper size How to load paper
Automatic 2-sided	printing or withAlternative LetterheadMode enabled	11x17, A3, 8K (273x397mm), BK (270x390 mm),BK (250x368 mm), B4UIS), Legal, Oficio(8.5x13), Oficio (215x340mm), C4, SRA4, RA4, ArchA, A', Letter	Face-upTop edge at the back of the tray
A', Letter, 16K (197x273		mm) 16K (195x270 mm),Executive, A5, 16K(184x260 mm), B5 UIS)	Face-upTop edge at the right side of the tray
Prepunched Portrait 1-sided printing 11x17, A3, 8K (273x397		mm), BK (270x390 mm),BK (250x368 mm), B4UIS), Legal, Oficio(8.5x13), Oficio (215x340mm), C4, SRA4, RA4, ArchA, A', Letter	Face-downHoles at the back of the tray
A4, Letter, 16K (197x273)		mm) 16K (195x270 mm),Executive, A5, 16K(184x260 mm), B5 (UIS)	Face-downHoles at the right side of the tray
Automatic 2-sided	printing or withAutomotive LetterheadMode enabled	11x17, A3, 8K (273x397mm), 8K (270x390 mm),8K (250x368 mm), D4(UIS), Legal, Oficio(8.5x13), Oficio (215x340mm), C4, 5RA4, RA4, ArchA, A4, Letter	Face-upHoles at the back of the tray
A4, Letter, 16K (197x273		mm) 16K (195x270 mm),Executive, A5, 16K(184x260 mm), B5 (UIS)	Face-upHoles at the left side of the tray, withthe top of the form at the rear of the printer

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing.

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:

• Copy/Print or Print
- Manage Trays
• Alternative Letterhead Mode

1. Select On.

Load the 4,000-sheet high-capacity input (HCI) tray

Introduction

CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer.

The following information describes how to load paper in the high-capacity input tray, which is available as an accessory for all models. The two trays hold up to 4,000 sheets of 75g / m^2 (20 lb) paper.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

1. Adjust the paper-size guide to the correct position for the paper.

Diagram of a printer or printer with a paper clip inserted into the cover (no text or symbols visible)

Diagram showing a device with labeled components and an inset magnified view highlighting a component with directional arrow.

1. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it.

NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam.

1. Close the tray.

Line drawing of a refrigerator with a downward arrow indicating a drop or change in the interior (no text or symbols present)

Line drawing of a printer or printer with an open lid and arrow indicating insertion (no text or symbols)

1. The tray configuration message displays on the printer control panel.

2. Select the OK button to accept the detected type and size, or select the Modify button to choose a different paper size or type.

HCI paper orientation

Table 2-3 HCI paper orientation

Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing A4, Letter Face-down
		Top edge at the back of the tray
Automatic 2-sided	printing or with Alternative Letterhead Mode enabled	A4, Letter Face-up
		Top edge at the back of the tray

Landscape 1-sided printing 04, Letter Face-down

Table 2-3 HCI paper orientation (continued)

Paper type Image orientation Duplex mode Paper size How to load paper
Automatic 2-sided	printing or withAlternative LetterheadMode enabled	A4, Letter Face-upTop edge at the right side of the tray
Prepunched Landscape 1-sided printing A4, Letter Face-down		Holes at the left side of the tray
Automatic 2-sided	printing or withAlternative LetterheadMode enabled	A4, Letter Face-upToles at the right side of the tray, withthe top of the form to the right side

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

• Copy/Print or Print
- Manage Trays
• Alternative Letterhead Mode

1. Select On.

Load and print envelopes

Introduction

The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 14 envelopes, depending on envelope design and environmental conditions.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access print features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. For Windows 10, select Print, which can vary depending on the application. For Windows 8, 8.1, and 10, these applications will have a different layout with different features than what is described below for desktop applications. For the HP PCL-6 V4 driver, the HP AIO Printer Remote application will download additional driver features when More settings is selected.

1. Click or tap the Paper/Quality tab.

2. In the Paper size drop-down list, select the correct size for the envelopes.

3. In the Paper type drop-down list, select Envelope.

4. In the Paper source drop-down list, select Manual feed.

5. Click the OK button to close the Document Properties dialog box.

6. In the Print dialog box, click the OK button to print the job.

Envelope orientation

Tray Envelope size How to load

Tray 1 Envelope #9, Envelope #10, Envelope Monarch, Envelope DL, Envelope BS, Envelope CS (wallst), Envelope CS	Face-downTop edge toward the back of the printer
Envelope BS, Japanese Envelope Chou #3, Envelopo CS (boxes)	Face-downBottom edge leading into the printer; top flap open

Load and print labels

Introduction

The following information describes how to print and load labels,

To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened.

Manually feed labels

1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
   NOTE: The name of the button varies for different software programs.
   NOTE: To access print features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. For Windows 10, select Print, which can vary depending on the application. For Windows 8, 8.1, and 10, these applications will have a different layout with different features than what is described below for desktop applications. For the HP PCL-6 V4 driver, the HP AIO Printer Remote application will download additional driver features when More settings is selected.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.

Label orientation

Tray How to load labels

Tray 1 Face down

Bottom edge leading into the printer

550-sheet trays Face-down

Top edge at the left side of the tray

Configure stapling (785zs model only)

The following information describes how to load staples and configure the options for the stapling accessory.

The stapling accessory can staple documents in the upper left or upper right corners, and it can stack up to 250 sheets of paper in the finisher.

• Configure the default staple location
- Configure the operation mode

Configure the default staple location

1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Select the Settings icon to open the menu.
2. Open the following menus:

Copy/Print
- Default Print Options
- Staple

1. Select a staple location from the list of options. The following options are available:

• None: No staples
- Top left or right: If the document has portrait orientation, the staple is in the top left corner of the short edge of the paper. If the document has landscape orientation, the staple is in the top right corner of the long edge of the paper.
- Top left: The staple is in the top left corner of the short edge of the paper.
• Top right: The staple is in the top right corner of the long edge of the paper.

Configure the operation mode

Use this procedure to configure how the printer sorts jobs into the output bins.

1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Select the Settings icon to open the menu.

2. Open the following menus:

3. Manage Stapler/Stacker
   Operation Mode

4. Select a mode from the list of options. The following options are available:

5. Mailbox: The printer places jobs in different bins according to the person who sent them.
   • Stacker: The printer stacks jobs in the bins from bottom to top.

6. Function Separator: The printer places jobs in different bins according to printer function such as print jobs, copy jobs, or fax jobs.

To configure the HP print driver for the selected operation mode, complete the following steps:

NOTE: Changing the operation mode causes the printer to restart.

Windows XP and Vista (Server 2008) HP PCL.6 drivers do not support output devices.

Windows ^® 7

1. Make sure the printer is turned on and connected to the computer or a network.
2. Open the Windows ^® Start menu, and then click Devices and Printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.

5. Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now.

6. From the Apple menu, click System Preferences.

7. Select Print & Scan (or Printers & Scanners).
8. Select the printer, and then select Options & Supplies. Select Options.
9. Manually configure the Accessory Output Mode.

3 Supplies, accessories, and parts

• Order supplies, accessories, and parts
- Replace the cartridges
- Replace the service fluid container
- Replace the staple cartridge (785zs model only)

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

HP's all-inclusive help for the printer includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software and firmware updates
- Join support forums
• Find warranty and regulatory information

Order supplies, accessories, and parts

Ordering

Order supplies and paper www.hp.com/go/n/suresupply.	____
Order genuine HP parts or accessories www.hp.com/buy/parts	____
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SyncSupply website, which provides options for purchasing Original HP supplies.

Supplies and accessories

Item Description		Cartridgesnumber Part number
Supplies
HP 982X High Yield Black Original Pagewide Cartridge	High-capacity replacement black cartridge 982X T0B30A
HP 982X High Yield Cyan Original Pagewide Cartridge	High-capacity replacement cyan cartridge 982X T0B27A
HP 982X High Yield Magenta Original Pagewide Cartridge	High-capacity replacement magenta cartridge 982X T0B28A
HP 982X High Yield Yellow Original Pagewide Cartridge	High-capacity replacement yellow cartridge 982X T0B29A
HP 982A Black Original Pagewide Cartridge Standard-capacity replacement black cartridge 982A T0B26A
HP 982A Cyan Original Pagewide Cartridge	Standard-capacity replacement cyan cartridge	982A	T0B23A
HP 982A Magenta Original Pagewide Cartridge	Standard-capacity replacement magenta cartridge	982A T0B24A
Item Description		Cartridge number Part number
Two-Internal USB Ports for Solutions, AA Board	Optional USB ports for connecting third-party devices	Not applicable	3SL28-67902
HP Secure High Performance Hard Disk Drive RIPS Drive	Secure hard drive Not	applicable	3SL29-67903
HP Jetdirect Wireless Print Server with NFC Wireless accessory for "touch" printing from mobile devices		Not applicable	JB031-61001
HP Jetdirect USB Wireless Print Server USB wireless print server accessory Not		applicable	JB030-61001

Maintenance/long-life consumables (LLC)

Maintenance/LLC Kit	Part number Estimated life
HP PageWide ADF Maintenance Kit JB195A 150,000 pages
HP PageWide Service Fluid Container W1B44A 150,000 pages
HP PageWide Printhroud Wiser Kit W1B43A 150,000 pages
HP PageWide Roller Kit W1B45A 150,000 pages
HP Staple Cartridge Kit W1B48A 5,000 staples

HP Maintenance/Long Life Consumables (LLC) life specifications are estimations based on the LLC life test conditions listed below. Actual individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied guarantee or warrantable.

The LLC life test conditions

• Print coverage: 5% evenly distributed across the page
• Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
• Media size: Letter/A4

• Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.
• Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period.

Item Description		Self-replacement options Part number
Service Fluid Container Kit Replacement service fluid unit Mandatory A7W93-67081
Printhead Wiper Kit Replacement printhead wiper Mandatory A7W93-67080
Tray 2-5 Roller Kit Replacement rollers for trays 2-5 Mandatory A7W93-67082
Tray 1 Roller Kit Replacement rollers for tray 1 Optional A7W93-67039
ADI Roller Replacement Kit Replacement feed rollers for the document feeder		Mandatory 5B51-72C2
Staple Cartridge Kit Replacement staple cartridge Mandatory J7Z09-67933
Tray 2-5 Assembly Kit Replacement Tray 2-5	Mandatory A7X02-67006
HCI Left Tray	Replacement left tray for HCI	Mandatory A7W97-67008
HCI Right Tray	Replacement right tray for HCI	Mandatory	A7W97-67012
Optional 550-sheet Table Top Feeder	Replacement Tray 3 feeder	Mandatory	A7W99-67001
1x550-sheet Paper Feeder and Stand	Replacement Tray 3 feeder and stand	Mandatory	W1B50-67001
1x550 Feeder Storage Bin	Replacement for 1x550 feeder storage bin	Mandatory	A7W95-67024
3x500 sheet Paper Feeder and Stand	Replacement 3x500 sheet paper feeder and stand	Mandatory W1B51-67001
HP Page Wide 4000-sheet HCI Paper Tray and Stand	Optional high-capacity input feeder and stand	Mandatory W1B52-67001
HP Secure High Performance Hard Disk Drive RIPS Drive	Replacement secure hard drive	Mandatory B5L29-67903
320 GB HDD kit	Replacement hard drive	Mandatory S8S1-6712
Item Description		Self-replacement options Part number
Keyboard Overlay KitCanadian French, Latin American Spanish, U.S. Spanish	Replacement keyboard overlay (Flow models)	Mandatory 5851-5020
Keyboard Overlay KitSwiss French, Swiss German, Danish	Replacement keyboard overlay (Flow models)	Mandatory 5831-6021
Keyboard Overlay KitSimplified Chinese, Traditional Chinese	Replacement keyboard overlay (Flow models)	Mandatory 5851-5022
Keyboard Overlay KitSpanish, Portuguese	Replacement keyboard overlay (Flow models)	Mandatory 5851-6023
Keyboard Overlay KitJapanese (KC and KT)	Replacement keyboard overlay (Flow models)	Mandatory 5851-6024
Overlay-Keyboard Chinese Replacement keyboard overlay (Flow models)		Mandatory A7W12-67901
Overlay-Keyboard Sweden Replacement keyboard overlay (Flow models)		Mandatory A7W14-67901
HP Jetdirect 2'900nw Print Server Replacement USB wireless print server accessory		Mandatory J8031-61001
HP Jetdirect 3000nw NFC/Wireless Accessory Replacement Wireless Direct Print accessory for "touch" printing from mobile devices		Mandatory J8030-61001
HP 1 GB DDR3x12 144- Pin B00 MHz SODIMM Replacement memory I2 MM Mandatory F5K48-5/7902
HP LaserJet MFP Analog Fax Accessory 500 Replacement fax board Mandatory B5L53-67901
HP Foreign Interface Harness Replacement HP Foreign Interface Harness Mandatory B5L31-67902
Two-Internal USB Ports for Solutions, AA Board	Optional USB ports for connecting third-party devices	Mandatory B5L28-67902

Formatter access cover

Replacement for formatter cover

Mandatory

J7Z09-67935

Replace the cartridges

Introduction

The following information provides details about the cartridges for the printer, and it includes instructions to replace them.

Cartridge information

This printer indicates when the cartridge level is low, very low, or depleted.

The printer uses four colors and has a different cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K).

Do not remove the cartridge from its package until you are ready to use it.

CAUTION: To prevent damage to the cartridge do not touch the gold-colored metal contacts of the cartridge.

The following illustration shows the cartridge components.

3D illustration of a yellow and black rectangular electronic component with a labeled pin (1), no text or symbols present.

1 Metal contact. Do not touch the gold-colored metal contacts of the cartridge. Fingerprints on the contacts can damage the cartridge.

Table 3-1 Cartridge information (continued)

Item Description Cartridge number Part number
HP 982A Black Original Pagewide Cartridge Standard-capacity replacement black cartridge	982A TOB26A
HP 982A Cyam Original Pagewide Cartridge Standard-capacity replacement cyan cartridge	982A TOB23A
HP 982A Magenta Original Pagewide Cartridge Standard-capacity replacement magenta cartridge	982A TOB24A
HP 982A Yellow Original Pagewide Cartridge Standard-capacity replacement yellow cartridge	982A TOB25A

NOTE: High-yield cartridges contain more pigment than standard cartridges for increased page yield. For more information, go to www.hp.com/go/learnabout.supplics.
NOTE: Information about recycling used cartridges is in the cartridge box.

Remove and replace the cartridges

1. Open the cartridge door.

Line drawing of a printer with a paper airplane and scroll, showing no text or symbols

1. Grasp the edge of the old cartridge and then pull the cartridge straight out to remove it.

2. Remove the new cartridge from the packaging.

3. Do not touch the gold-colored metal contacts of the cartridge. Fingerprints on the contacts can damage the cartridge.

Diagram of a printer's internal structure showing a yellow cable inserted into a black plastic component, with no visible text or symbols.

Illustration of a beige box with a yellow internal component and a black arrow pointing to it (no text or symbols)

Safety warning sign showing no smoking allowed by a hand holding a device, with a magnified view of the device's prohibition symbol.

1. Close the cartridge door.

Line drawing of a printer with an open lid and internal components, showing no text or symbols.

1. Pack the used cartridge in the box that the new cartridge came in. See the enclosed recycling guide for information about recycling.

HP helps you recycle your Original HP cartridges—it's easy and free with the HP Planet Partners program, available in more than 50 countries/regions around the world ^1 .

To find information about how to recycle used HP cartridges, please go to www.hp.com/recycle.

^11 Program availability varies. For more information, visit www.hp.com/recycle.

Replace the service fluid container

Introduction
- Remove and replace the service fluid container

Introduction

The following information provides details about the service fluid container for the printer, and it includes instructions to replace it.

The printer indicates when the service fluid container is nearly full and when it is completely full. When it is completely full, printing stops until the service fluid container is replaced.

To purchase a service fluid container (part number W1B44A), go to the HP Parts Store at www.hp.com/buy/parts.

NOTE: The service fluid container is designed for a single use. Do not attempt to empty the service fluid container and reuse it. Doing so could lead to pigment being spilled inside the printer, which could result in reduced print quality. After use, return the service fluid container to HP's Planet Partners program for recycling.

Remove and replace the service fluid container

1. Open the left door.

Diagram showing a mechanical component with directional arrows and a labeled section view, likely illustrating a motion or movement process.

1. Pull the service fluid container away from the printer.

2. On the left side of the service fluid container, release the latch that holds the unit in the alignment track, and then remove the left side of the unit.

3. Remove the right side from the alignment track, and then remove the unit from the printer. Set the unit aside, upright, on a piece of paper to prevent spills.

4. Remove the new service fluid container from its packaging.

Diagram showing airflow or movement in a refrigerator interior with labeled zones and directional arrows indicating movement direction.

1. Insert the right end of the service fluid container into the alignment track first.

2. Insert the left end of the service fluid container into the alignment track, and then lock the latch that holds the unit in the track.

Diagram showing two views of a refrigerator interior with labeled parts and directional arrows indicating movement or operation.

1. Push the service fluid container into the printer.

1. Close the left door.

Replace the staple cartridge (785zs model only)

1. Open the stapler door.

Line drawing of a printer or printer with a scroll wheel and paper slot, no text or symbols present

1. Pull the colored handle on the staple cartridge, and then pull the staple cartridge straight out.

Line drawing of a printer with an open door and a magnified inset showing the printer's interior (no text or symbols)

1. Insert the new staple cartridge into the stapler and push on the colored handle until it snaps into place.

Diagram showing two views of a printer's front panel with an inset close-up highlighting the printer's interior space.

1. Close the stapler door.

4 Print

• Print tasks (Windows)
Print tests (OS X)
• Store print jobs on the printer to print later or print privately
Mobile printing
• Print from the USB port

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/support/pwcolor780MEP or www.hp.com/support/pwcolor785MEP.

HP's all-inclusive help for the printer includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software and firmware updates
- Join support forums
Find warranty and regulatory information

Print tasks (Windows)

How to print (Windows)

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

• Windows 10: Select Print, and then select the printer.
- Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AIO Printer Remote application downloads additional driver features when More settings is selected.

NOTE: For more information, click the Help (?) button in the print driver.

1. Click the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.
2. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
3. Click the Print button to print the job.

Automatically print on both sides (Windows)

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides

1. Click the Finishing tab.
2. Select Print on both sides. Click OK to close the Document Properties dialog.
3. In the Print dialog, click Print to print the job.

Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

• Windows 10: Select Print, and then select the printer.
• Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

1. Click the Finishing tab.

2. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

3. In the Print dialog, click Print to print the first side of the job.
4. Retrieve the printed stack from the output bin, and place it in Tray 1.
5. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

1. Click the Finishing tab.
2. Select the number of pages per sheet from the Pages per sheet drop-down.
3. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog.
4. In the Print dialog, click Print to print the job.

Select the paper type (Windows)

1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

• Windows 10: Select Print, and then select the printer.
- Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AIO Printer Remote application downloads additional driver features when More settings is selected.

1. Click the Paper/Quality tab.
2. Select the paper type from the Paper type drop-down list.
3. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.

If the tray needs to be configured, a tray configuration message displays on the printer control panel.

1. Load the tray with the specified type and size of paper, and then close the tray.
2. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different

Additional print tasks

Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

Instructions are available for performing specific print tasks, such as the following:

• Create and use printing shortcuts or presets
- Select the paper size, or use a custom paper size
- Select the page orientation
- Create a booklet
• Scale a document to fit a specific paper size
• Print the first or last pages of the document on different paper
• Print watermarks on a document

Print tasks (OS X)

How to print (OS X)

The following procedure describes the basic printing process for OS X.

1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for different software programs.

1. Click the Print button.

Automatically print on both sides (OS X)

NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

1. Select a binding option from the Two-Sided drop-down list.
2. Click the Print button.

Manually print on both sides (OS X)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

Print multiple pages per sheet (OS X)

1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

1. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
2. In the Layout Direction area, select the order and placement of the pages on the sheet.
3. From the Borders menu, select the type of border to print around each page on the sheet.
4. Click the Print button.

Select the paper type (OS X)

1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
   NOTE: The name of the item varies for different software programs.
4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all printers.

• Media Type: Select the option for the type of paper for the print job.
• Print Quality: Select the resolution level for the print job.
- Edge-To-Edge Printing: Select this option to print close to the paper edges.

1. Click the Print button.

Store print jobs on the printer to print later or print privately

Introduction

The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately.

• Create a stored job (Windows)
• Create a stored job (OS X)
- Print a stored job
- Delete a stored job
• Information sent to printer for Job Accounting purposes

Create a stored job (Windows)

Store jobs on the printer for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for different software programs).

NOTE: The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

- Windows 10: Select Print, and then select the printer.

- Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-5 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.

1. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.

Select which option to use if another stored job already has that name:

• Use Job Name + (1-99): Append a unique number to the end of the job name.
- Replace Existing File: Overwrite the existing stored job with the new one.

1. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print button to print the job.

Create a stored job (OS X)

Store jobs on the printer for private or delayed printing.

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.

• Proof and Hold: Print and proof one copy of a job, and then print more copies.
- Personal Job: The job does not print until someone requests it at the printer control panel. If the job has a personal identification number (PIN), provide the required PIN at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.
- Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory to print it again later.
- Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a personal identification number (PIN), the person who prints the job must provide the required PIN at the control panel.

Print a stored job

Use this procedure to print a document that is in a job storage folder on the printer.

1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.
2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.
3. Select the document, and then touch Select.

If the document is private, enter the four-digit PIN in the Password field, and then select OK.

1. To adjust the number of copies, select the box to the left of the Print button, and then select the number of copies from the keypad that opens. Select the Close button to close the keypad.
2. Select Print to print the document.

Delete a stored job

You can delete documents that have been saved to when printer when they are no longer needed. You can also adjust the maximum number of jobs for the printer to store.

• Delete a job that is stored on the printer
• Change the job storage limit

Delete a job that is stored on the printer

Follow these steps to delete a job that is stored in the printer memory.

1. From the Home screen on the printer control panel, select Print.
2. Select Print from Job Storage.
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job.

5. Select the Trash button to delete the job.

6. Use the keypad to enter the number of jobs that the printer stores.

7. Select Done to save the setting.

Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job originated that may be used for job accounting purposes, as determined by the Administrator of the printing device. This same information may also be stored with the job on the mass storage device (e.g., disk drive) of the printing device when using the job storage feature.

Mobile printing

Introduction

HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ MobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

• Wi-Fi Direct and NFC Connect and Print
HP ePrint via email
HP ePrint software
AirPrint
• Android embedded printing

Wi-Fi Direct and NFC Connect and Print

HP provides Wi-Fi Direct Print and NFC (Near Field Communication) printing for printers with a supported HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP printers that include a hardware-integration pocket (HIP).

Wi-Fi Direct Print and NFC connect and print enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the printer without using a wireless router.

The printer does not need to be connected to the network for this mobile walk-up printing to work.

Use Wi-Fi Direct Print to print wirelessly from the following devices:

• iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
  • Android mobile devices using the HP ePrint App or the Android embedded print solution
  • PC and Mac devices using the HP ePrint Software

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct Name for easier printer identification for HP Wi-Fi Direct printing. The Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting the Information icon, and then selecting the Network icon or the Wireless icon.

Complete the following procedure to change the printer Wi-Fi Direct name:

1. From the Home screen on the printer control panel, select Settings.

2. Open the following menus:

3. Networking
   Wi-Fi Direct
   Wi-Fi Direct Name

4. Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK.

HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email enabled device.

To use HP ePrint, the printer must meet these requirements:

The printer must be connected to a wired or wireless network and have Internet access.
HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, select the Information icon, and then select the Network icon to display the IP address or host name.
b. From a computer on the same network as the printer, open a web browser. In the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the same network. The EUF series

HP ePrint software

The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe.

• Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.
  OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.

For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript ^® .

Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.

Windows and OS X also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud.

Go to www.hp.com/go/eprintsoftware for drivers and information.

NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.

NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver.

NOTE: HP ePrint Software does not support USB printing.

AirPrint

Direct printing using Apple's AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

Mail
- Photos
Safari

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin.

For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting.

Print from the USB port

Introduction

This printer features easy-access USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files:

.pdf
• .prn
.pcl
.p5
.cht
- Enable the USB port for printing
• Print USB documents

Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following methods to enable the port:

Method one: Enable the USB port from the printer control panel

1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus

• Copy/Print or Print
- Enable Device USB

1. Select Enabled to enable the USB port.

2. Select Enable Print from USB Drive.

3. Click Apply.

Print USB documents

1. Insert the USB flash drive into the easy-access USB port.
   NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it.
2. From the Home screen on the printer control panel, select Print.
3. Select Print from USB Drive.
4. Select Choose, select the name of the document to print, and then touch Select.
   NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of copies from the keypad that opens. Select the Close button to close the keypad.
6. Select Print to print the document.

5 Copy

Make a copy
• Copy on both sides (duplex)
• Additional copy tasks

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

HP's all-inclusive help for the printer includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software and firmware updates
- Join support forums
• Find warranty and regulatory information

Make a copy

Follow these steps to make a copy from the scanner glass or the document feeder.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, select Copy.
3. Select settings from the Sides menu and the Color/Black menu (color printers), and then select Done.
4. If you are using a Quick Set, select Load under Quick Sets and Defaults. Select the Quick Set from the list, and then select Load in the lower right corner.

NOTE: Quick Sets are predefined copy settings for various types of output, such as Text, Photograph, and High Quality.

1. To adjust settings, such as Reduce/Enlarge and Content Orientation, select Options in the lower left corner, and then select the settings from the Options menus. Select Done if prompted.
2. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

Expand button Collapse button

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.

88

Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two page view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or

right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Clear the changes made in the preview and start over.

1. To adjust the number of copies, touch the box to the left of the Copy button, and then select the number of copies from the keypad that opens. Select the Close button to close the keypad.
2. When the document is ready, select Copy to begin copying.

Copy on both sides (duplex)

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, select Copy.
3. Select the arrow under Sides to view available options.
4. In the Original Sides section, select the option that describes the original document:
   • Use 1-sided for originals that are printed on one side of the page.
5. Use 2-sided for originals that are printed on both sides of the page.

6. Enable or disable Pages Flip Up to determine on which edge of the page a 2-sided original flips.

7. In the Output Sides section, select one of these options:

- Match original: The output will match the format of the original. For example, if the original is 1-sided, the output will be 1-sided. However, if the administrator has restricted 1-sided printing and the original is 1-sided, the output will be 2-sided book-style.

NOTE: This feature is not available for all firmware versions. You might need to update the printer firmware to use this feature.

• 1-sided: The output will be 1-sided. However, if the administrator has restricted 1-sided printing, the output will be 2-sided book-style.
  • 2-sided: The output will be 2-sided.

• Enable or disable Pages Flip Up to determine on which edge of the page the 2-sided output flips.

• Select Done.

• Adjust any other settings as needed. Select Done for each setting if prompted.

• Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view.

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Additional copy tasks

Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

Instructions are available for performing specific copy tasks, such as the following:

• Copy or scan pages from books or other bound documents
• Copy mixed-size documents
• Copy or scan both sides of an identification card
• Copy or scan a document into a booklet format

6 Scan

• Set up Scan to Email
  • Set up Scan to Network Folder
  • Set up Scan to USB Drive
• Set up Scan to SharePoint® (Flow models only)
  Scan to email
• Scan to network folder
  Scan to USB drive
• Scan to SharePoint
• Scan to job storage
  • HP JetAdvantage business solutions
  • Additional scan tasks

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

HD's all-inclusive help for the printer includes the following information:

Set up Scan to Email

Introduction
Before you begin
• Step one: Access the HP Embedded Web Server (EWS)
- Step two: Configure the Network Identification settings
- Step three: Configure the Scan to Email feature
- Step four: Configure the Quick Sets (optional)
- Step five: Set up Scan to Email to use Office 365 Outlook (optional)

Introduction

The printer has a feature that enables it to scan a document and send it to one or more email addresses. To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured. There are two methods for configuring Scan to Email: the Scan to Email Setup Wizard for basic and Email Setup for advanced. Use the following information to set up the Scan to Email feature.

Before you begin

To set up the Scan to Email feature, the printer must have an active network connection.

Administrators need the following information before beginning the configuration process.

• Administrative access to the printer
DNS suffix (e.g., companyname.com)
SMTP server (e.q., smtp.mycompany.com)

1. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XXXXX/

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

Information General Copy/Print Scan/Digital Send Fax Troubleshooting Security BP Web Services Networking Device Status Backlog Configuration Page Supplies Status Page Debug Log Page Manage Page Device Information Control Panel Display Print Available Requests and Pages Board Secretion Sleep mode on Supports Block Cartridge Draw 200K BC2524 30% Eneri Cambridge Draw 200K BC2524 30% Revers Cartridge Draw 200K BC2524 30% Follow Cartridge Draw 200K BC2524 30% Load Edit Draw 10K BC1524, 200K BC1524, 100% Revers Cartridge Draw 80K BC1524 100% Total Collection: RS-57A-88 * Protected Weeks, Racial Network, any, etc. Usage Settings Import/Replace Status Capacity Size Type Play 1 Entry 100 sheets Any Data Any Type Play 2 OK 500 sheets Letter (0.0x11) Flect Standard Line UK 250 sheets Link MAC

Step two: Configure the Network Identification settings

NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance of a system administrator.

1. Using the EWS top navigation tabs, click Networking.

NOTE: For configuring the network ratings for up with Office 255, can "Stop five Sat up Sign to Email to

1. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.

HP Customer Service (HSP-IP) SERVICE A Sign to Information General Copy/Print Scan/Digital Send Fax Troubleshooting Security HP Web Services Networking Configuration Release Direct FTP IP Settings Network Settings Other Settings Author Send Requester Eagle Cloud/Print Setto Win Proxy Security Settings Back Location Session Communication Hyper Processors MSCI Web Information Host/Previse Information Agent Disagreements Network Security Fixed Site Configuration Page TCP/IP Settings Summary Network Identification TCP/IP(s) TCP/IP(s) Config Precedence Advanced Enable OOS FTP/IP Remote Server OOS Settings Add WTP/IP System1 Primary Secondary Bargass Bargass Service Manager Study Cancel

NOTE: If the Domain Name suffix is not set up, use the IP address.

1. Click Apply.

2. Click OK.

Step three: Configure the Scan to Email feature

The two options for configuring Scan to Email are the Email Setup Wizard for basic configuration and Email Setup for advanced configuration. Use the following options to configure the Scan to Email feature:

• Method one: Basic configuration using the Email Setup Wizard

1. In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link.

NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue to proceed with the configuration and enable the Scan to Email feature upon completion.

HP Wireless Search by Export Search to Internet Information General Copy/Print Scan/Digital Send Fax Troubleshooting Security HP Web Services Networks Email and Scan to Network Folder Quick Setup Wizards File this series of services to qualify set up or modify the default settings for the Scan to break History, which allows users to send several images as email attachments. For complete email to the Scan to Network Folder Email Event Guide File this series of services to qualify set up on a network Save to Network Folder Quick Sorts, which allows users to open scanned documents to a shared folder on the network. For complete email to the Scan to Network Folder Quick Sort Wizard Scan to Network Folder Send to Network Folder Quick Sort Wizard

1. On the Configure Email Servers (SMTP) dialog, select one of the following options and complete the steps:

Option one: Use a server already in use by another function

▲ Select Use a server already in use by another function, and then click Next.

Option two: Search network for outgoing email server

NOTE: This option finds outgoing SMTP servers inside your firewall only.

a. Select Search the network for outgoing email servers, and then click Next.

Option three: Add SMTP server

a. Select Add SMTP server

b. Enter the Server Name and Port Number, and then click Next.

NOTE: In most cases, the default port number does not need to be changed.

NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.

Please refer to online sources to confirm these server settings are current and valid at the time of configuration.

c. Select the appropriate server authentication option:

- Server does not require authentication: Select Server does not require authentication, and then click Next.

-DR-

- Server requires authentication: Select an option from the Server requires authentication drop-down list:

Use credentials of user to connect after Sign In at the control panel: Select Use credentials of user to connect after Sign In at the control panel, and then click Next.

-DR-

Always use these credentials: Select Always use these credentials, enter the User name and Password, and then click Next.

1. On the Configure Email Settings dialog, enter the following information about for the sender's email address, and then click Next.

NOTE: When setting up the From, Subject, and Message fields, if the User editable check box is unchecked, users will not be able to edit those fields at the printer control panel when sending an email.

Option Description

Subject	Provide a default subject line for the email messages.
(Optional)
Message	Create a custom message.
(Optional)	To use this message for all emails sent from the printer, clear the User editable check box for Message.

1. In the Configure File Scan Settings area, set the default scanning preferences, and then click Next.

Option Description

File Type	Select the default file type that the for the scanned document:
	PDF
	JPEG
	TIFF
	MTIFF
	XPS
	PDF/A

Color/Black Select the default color setting for the scanned documents

Color
- Black
- Black/Gray
• Automatically detect

Quality and File Size Select the default output quality for the scanned document:

• Low (small file)
  Medium

Method two: Advanced configuration using the Email Setup

1. Using the EWS top navigation tabs, click Scan/Digital Send, and then click Email Setup in the left navigation pane.

NOTE: By default, the Email Setup page displays the basic settings for Scan to Email setup. To access additional settings, click the Advanced Settings button at the bottom of the page.

1. On the Email Setup dialog, select the Enable Scan to Email check box. If this check box is not selected, the feature is unavailable at the printer control panel.

HP Search by Keyword Browse Import Search by Keyword General Copy/Print Scan/Digital Send Fax Travel&Screening Security HP Web Services Networking Email Setup > Default Job Options This format allows users to use documents based on the email format (email name or name of email addresses) Enable Search to Email Designing Email Service (SMTP) Find Address to Initialize access Notes: Address and Message Field Control Select the data routing for each field and whether the field can be ordered by the user at the current page. If any solution is required to sign us, then the base application to require signing by any starting in the Security Info. Forms: Default Forms ✓ turn reliable Defaults Forms Default Display Names: Note: This is not executed using it to display any relevant content at the current page and/or if the Default Forms address. Subjects: ✓ turn reliable Messages: ✓ turn reliable

1. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the following options:

• Select one of the displayed servers
- Click Add to start the SMTP wizard.

NOTE: If an SMTP server was already created for another printer function, the Use a server already in use by another function option displays. Select this option, and then configure it to be used for the email function.

1. On the Set the basic information necessary to connect to the server dialog, set the options to use, and then click Next.

NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB).

NOTE: In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used.

NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.

Please refer to online sources to confirm these server settings are current and valid at the time of configuration.

1. On the Server Authentication Requirements dialog, select the option that describes the server's authentication requirements:

- Server does not require authentication, and then click Next.

- Server requires authentication

From the drop-down box, select Use credentials of user to connect after Sign In at the control panel, and then click Next.
From the drop-down box, select Always use these credentials, enter the Username and Password, and then click Next.

NOTE: If using a signed-in user's credentials, set email to require sign in by the user on the printer control panel. Deny device guest access to email by clearing the check box for email in the Device Guest column in the Sign in and Permission Policies area on the Access Control dialog of the Security tab. The icon in the check box changes from a check mark to a lock.

Feature Description
Address Field Restrictions1	Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually.
	CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those editable fields also change the corresponding values in the address book.
	To prevent users from changing contacts in the Address Book at the printer control panel, go to the Access Control page on the Security tab, and deny Device Guest access to address book modifications.
Allow invalid email address formats	Select to allow an invalid email address format.
User editable	To use the Default From address and Default Display Name for all emails sent from this printer (unless a user is signed in), do not select the User editable check box.When setting up the address fields, if the User editable check box is unchecked, users will not be able to edit those fields at the printer control panel when sending an email. For send-to-me functionality, clear the User editable check boxes for all of the address fields, including the From: To: CC, and BCC; lists, and then set that user's send email From: their own email address and To: their own email address.
Default From and Default Display Name:	Provide an email address and name to use for the From: address for the email message.
	NOTE: Create an email account for the printer, and use this address for the default email address.
	NOTE: Configure the email feature so that users must sign in before using it. This prevents users from sending an email from an address that is not their own.
To:	Provide a To (recipient) small address for emails.
CC:	Provide a CC email access for emails.
BCC:	Provide a BCC email address for emails.
Subject: Provide a default subject line for the email messages.
Message:	Create a custom message. To use this message for all emails sent from the printer, clear or do not select the User editable check box for Messages.

This setting is available only on the Advanced Settings page.

Feature Description

Attribute for Recipient Public Key	Enter which distribute to use to retrieve the recipient's public key certificate from LDAP.
Use the recipient public key certificate to verify the recipient	Select this setting to use the recipient's public key certificate to verify the recipient.

1. In the Notification area, select when users will receive notifications about sent emails. The default setting is using the signed in user's email address. If the recipient email address is blank, no notification is sent.

2. In the Scan Settings area, set the default scanning preferences.

NOTE: These settings are available only on the Advanced Settings page.

Scan settings:

Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation	Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup	Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the file.
Contrast Select a value to adjust the contrast of the file.
Sharpness Select a value to adjust the sharpness of the file.
Image Preview	Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options	Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges	Select this setting to specify the width of edge margins to be erased, in either inches or mill meters, for the front side and back side of a job.
Add numbering when job has just one file (ex._1-1)	Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
File Type	Select the file format for the saved file.
	Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller file)1	Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file.
PDF encryption	If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be promoted to enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution	Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Quality and File Size	Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages	If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files	Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file.

This setting is available only on the Advanced Settings page.

1. Review the selected options to verify that they are accurate, and then click Apply to complete the setup.

Step four: Configure the Quick Sets (optional)

Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets application at the printer.

1. In the Email Setup area of the left navigation pane, click Quick Sets.
2. Select one of the following options:

Step five: Set up Scan to Email to use Office 365 Outlook (optional)

Introduction

Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the printer to send an email with an Office 365 Outlook account from the control panel.

NOTE: You must have an email address account with Office 365 Outlook to configure the settings in the EWS.

Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account

1. Using the EWS top navigation tabs, click Networking.
2. In the left navigation pane, click TCP/IP Settings.
3. In the TCP/IP Settings area, click the Network Identification Lab.
4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, Gmail.com, etc.

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1. On the Email Setup page, select the Enable Scan to Email check box. If this check box is not available, the feature is unavailable at the printer control panel.

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1. In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard.
2. In the I know my SMTP server address or host name field, type smtp.onoffice.com, and then click Next.
3. On the Set the basic information necessary to connect to the server dialog, in the Port Number field, type S87.

NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB).

1. Select the Enable SMTP SSL Protocol check box, and then click Next.
2. On the Server Authentication Requirements dialog, complete the following information:

Set up Scan to Network Folder

Introduction
Before you begin
• Step one: Access the HP Embedded Web Server
• Step two: Set up Scan to Network Folder

Introduction

This document explains how to enable and configure the Scan to Network Folder function. The printer has a feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured. There are two methods for configuring Scan to Network Folder, the Save to Network Folder Setup Wizard for basic setup and Save to Network Folder Setup for advanced setup.

Before you begin

NOTE: To set up the Scan to Network Folder feature, the printer must have an active network connection.
Administrators need the following items before beginning the configuration process.
• Administrative access to the printer
The fully-qualified domain name (FQDN) (e.g., \servername.us.companyname.net\scans) of the destination folder OR the IP address of the server (e.g., \16.88.20.20\scans).
NOTE: The use of the term "server" in this context refers to the computer where the shared folder resides.

Step one: Access the HP Embedded Web Server

1. From the Home screen on the printer control panel, touch the Information icon, and then touch the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

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Step two: Set up Scan to Network Folder

Method one: Use the Scan to Network Folder Wizard

This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup wizard includes the options for basic configuration.

1. Using the EWS top navigation tabs, click Scan/Digital Send tab.
2. In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
3. Click the Save to Network Folder Quick Set Wizard link.
4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.

NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick

a. In the UNC Folder Path field, type a folder path where the scan will go.

The folder path can either be the fully-qualified domain name (FQDN) (e.g., servername.us.companyname.net scans) or the IP address of the server (e.g., 16.88.20.20 scans ). Be sure that the folder path (e.g., scans ) follows the FQDN or IP address.

NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP, the IP address can change. However, the connection with an IP address might be faster because the printer does not need to use DNS to find the destination server.

b. From the Authentication Settings drop-down, select one of the following options:

• Use credentials of user to connect after Sign In at the control panel

• Always use these credentials

NOTE: If Always use these credentials is selected, a user name and password must be entered in the corresponding fields, and the printer's access to the folder must be verified by clicking Verify Access.

c. In the Windows Domain field, type the Windows domain.

TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, and then click System.

To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click System.

The domain is listed under Computer name, domain, and workgroup settings.

d. Click Next.

1. On the Configure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.

2. Review the Summary dialog, and then click Finish.

Method two: Use Scan to Network Folder Setup

NOTE: The Scan to Network Folder feature can be minimally configured without creating a quick set. However, without the quick set, users must enter the destination folder information at the control panel for each scan job. A quick set is required to include Scan to Network Folder metadata.

Complete all of the settings in the Quick Set Setup to fully configure the Scan to Network Folder feature.

Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel

Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to configure where the Quick Set button will display on the printer control panel and to configure the level of user interaction at the printer control panel.

1. In the Quick Set Name field, type a title.
   NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a folder").
2. In the Quick Set Description field, type a description explaining what the Quick Set will save.
3. From the Quick Set Start Option list, select one of the following options:

• Option one: Enter application, then user presses Start
• Option two: Start instantly upon selection

Select one of the following prompt options :

• Prompt for original sides
• Prompt for additional pages
• Require Preview

NOTE: If Start instantly upon selection is selected, the destination folder must be entered in the next step.

1. Click Next.

Dialog two: Folder Settings

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Configure the destination folder for scanned documents

Option 1: Shared folders or FTP folders

To save scanned documents to a standard shared folder or an FTP folder, complete the following steps:

1. If it is not already selected, select Save to shared folders or FTP folders.
2. Click Add.... The Add Network Folder Path dialog opens.
3. On the Add Network Folder Path dialog, select one of the following options:

• Option one: Save to a standard shared network folder

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NOTE: For more information about creating shared network folders see Set up a shared folder (c04431534).

1. If it is not already selected, select Save to a standard shared network folder.
2. In the UNC Folder Path field, type a folder path.
   The folder path can either be the fully-qualified domain name (FQDN) (e.g., \ servername.us.companyname.net 'scans) or the IP address of the server (e.g., \ 16.88.20.20 'scans). Be sure that the folder path (e.g., 'scans) follows the FQDN or IP address.

NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP, the IP address can change. However, the connection with an IP address might be faster because the printer does not need to use DNS to find the destination server.

1. To automatically create a subfolder for scanned documents in the destination folder, select a

NOTE: To find the Windows domain in Windows 7, click Start, click Control Panel, and then click System.

To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click System.

The domain is listed under Computer name, domain, and workgroup settings.

NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name (default is "Workgroup"), a user name and password must be entered in the corresponding fields. However, if the folder is within a particular user's folders and not Public, the user name and password of that user must be used.

NOTE: An IP address might be necessary instead of a computer name. Many home routers do not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but outside the DHCP address range.

1. Click OK.

• Option two: Save to an FTP Server

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1. To automatically create a subfolder for scanned documents in the destination folder, select a format for the subfolder name from the Custom Subfolder list.
2. To view the complete folder path for scanned documents, click Update Preview.
3. From the FTP Transfer Mode list, select one of the following options:

Passive

Active

1. In the Username field, type the user name.
2. In the Password field, type the password.
3. Click Verify Access to confirm the destination can be accessed.
4. Click OK.

Option 2: Personal shared folders

To save scanned documents to a personal shared folder, complete the following steps:

NOTE: This option is used in domain environments where the administrator configures a shared folder for each user. If the Save to a personal shared folder feature is configured, users will be required to sign in at the printer control panel using Windows credentials or LDAP authentication.

1. Select Save to a personal shared folder.
2. In the Retrieve the device user's home folder using this attribute field, type the user's home folder in the Microsoft Active Directory.

NOTE: Verify that the user knows where this home folder is located on the network.

1. To add a user name subfolder at the end of the folder path, select Create subfolder based on user name. To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to user.

Select the destination folder permissions

To send scanned documents to a folder configured for write access only, complete the following steps:

NOTE: Allow sending to folders with write access only does not support folder verification or job notification.

NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename for all scans.

Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique file, and does not overwrite a previous file. This filename is determined by the information in the File Settings dialog in the Quick Set Wizard.

1. Select Allow sending to folders with write access only.

2. Click Next.

Dialog three: Notification settings

On the Notification dialog, complete one of the following tasks:

NOTE: In order to send notification emails, the printer must be set up to use an SMTP server for sending email jobs. For more information about setting up the SMTP server for sending emails see Set up Scan to Email (c04017973).

• Option one: Do not notify
1. Select Do not notify.
2. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next.
• Option two: Notify when job completes
1. Select Notify when job completes.
2. Select the method for delivering the notification from the Method Used to Deliver Notification list.
If the method of notification selected is Email, type the email address in the Notification Email Address field.

Dialog four: Scan Settings

On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.

Scan settings:

Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation	Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup	Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the file.
Contrast Select a value to adjust the contrast of the file.
Sharpness Select a value to adjust the sharpness of the file.
Image Preview	Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options	Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges	Select this setting to specify the width of edge margins to be closed, in other inches or millimeters, for the front side and back side of a job.

Dialog five: File Settings

On the File Settings dialog, set the default file settings for the Quick Set, and then click Next.

File settings:

Feature Description
File Name Prefix	Set the default file name prefix used for files saved to a network folder.
File Name	Default file name for the file to be saved.
Resolution	Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Quality and File Size	Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages	If the Suppress blank pages option is enabled, blank pages will be ignored.
Meta Data File Format	Use the drop-down list to select the file format for metal data information.
Create Multiple Files	Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file.

Dialog six: Summary

On the Summary dialog, review the Summary dialog, and then click Finish.

Step three: Complete the configuration

1. In the left-navigation pane, click Scan to Network Folder.
2. On the Scan to Network Folder page, review the selected settings, and then click Apply to complete the setup.

Set up Scan to USB Drive

Introduction
• Step one: Access the HP Embedded Web Server
• Step two: Enable Scan to USB Drive
• Step three: Configure the Quick Sets (optional)
• Default scan settings for Scan to USB Drive setup
• Default file settings for Scan to USB Drive setup

Introduction

The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not available until it has been configured through the HP Embedded Web Server (EWS).

Step one: Access the HP Embedded Web Server

1. From the Home screen on the printer control panel, touch the Information icon, and then touch the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XXXXX/

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

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Step two: Enable Scan to USB Drive

1. Select the Security tab.
2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled.
3. Select the Scan/Digital Send tab.
4. Select the Enable Scan to USB Drive check box.
5. Click Apply at the bottom of the page.

NOTE: Most devices ship with Hard disk drives (HDDs) already installed. In some cases, additional storage devices can be added via USB. Verify whether the Scan to USB Drive feature needs to be expanded to USB and Hard drive

Step three: Configure the Quick Sets (optional)

NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets application.

1. In the Scan to USB Drive area of the left navigation pane, click Quick Sets.
2. Select one of the following options:

- Select an existing Quick Set under Quick Sets Application in the table.

-DR-

- Click Add to start the Quick Set Wizard.

1. If you selected Add, the Quick Sets Setup page opens. Complete the following information, and then click Next.

• Quick Set Name: Enter a title for the new Quick Set.
• Quick Set Description: Enter a description of the Quick Set.
- Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user access Start or Start to other user options.

Do not notify
- Notify when job completes
- Notify only if job fails

1. Choose the Scan Settings for the Quick Set, and then click Next.

NOTE: For more information on the available scan settings, see "Default scan settings for Scan to USB Drive setup."
7. Choose the File Settings for the Quick Set, and then click Next.
NOTE: For more information on the available file settings, see "Default file settings for Scan to USB Drive setup"
8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the settings.

Default scan settings for Scan to USB Drive setup

Table 6-1 Scan settings for Scan to USB Drive Setup:

Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation	Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup	Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the file.
Contrast Select a value to adjust the contrast of the file.
Option name Description
File Name	Set the default file name for the file to be saved.Select the user editable check box to make this setting editable at the printer control panel.
File Name Suffix	Set the default file name suffix for the file to be saved.Duplicate filename suffix default [ilienames]_YYYYMMDDT
File Name Preview	Enter a file name, and then click the Update Preview button.
File Numbering Format	Select a file name format for when the job is divided into multiple files.
Add numbering when job has just one file (ex._1-1)	Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
File Type	Select the file format for the saved file.Select the user editable check box to make this setting editable at the printer control panel.
High Compression (smaller file)	Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file.
PDF encryption	If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution	Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Quality and File Size	Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send.
Color/Black	Specify whether the file to be saved is color, black and gray; or black only.
Suppress blank pages	If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files	Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file.

Set up Scan to SharePoint ^® (Flow models only)

Introduction
Before you begin
- Step one: Access the HP Embedded Web Server (EWS)
- Step Two: Enable Scan to SharePoint ^® and create a Scan to SharePoint. Quick Set
- Quick set scan settings and options for Scan to SharePoint®

Introduction

Use Scan to SharePoint ^7 to scan documents directly to a Microsoft® SharePoint site. This feature eliminates the need to scan the documents to a network folder, USBflash drive, or email message, and then manually upload the files to the SharePoint site.

Scan to SharePoint ^® supports all scanning options, including the ability to scan documents as images or use the OCR features to create text files or searchable PDFs.

The feature is disabled by default. Enable Scan to SharePoint in the HP Embedded Web Server (EWS).

NOTE: The Scan to SharePoint *feature is only available on workflow-equipped printers.

Before you begin

Before this procedure can be completed, the destination folder that the scanned files will be saved to must exist on the SharePoint site, and write access must be enabled to the destination folder. Scan to SharePoint is disabled by default.

Step one: Access the HP Embedded Web Server (EWS)

1. From the Home screen on the printer control panel, touch the Information icon, and then touch the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

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Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set

Follow these steps to enable the feature Scan to SharePoint feature and create a Scan to SharePoint Quick Set:

1. Using the top navigation tabs, click Scan/Digital Send.
2. In the left navigation pane, click Scan to SharePoint®.

NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets application.

1. Select the Enable Scan to SharePoint® check box, and then click Add...
2. Enter a Quick Set Name (for example, "Scan to SharePoint") and a Quick Set Description.
3. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control panel, and then click the Next button.

NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the Authentication Settings drop-down menu, the logged-in user must have permissions to write to the specified SharePoint site.
NOTE: For security purposes, the printer does not display credentials entered in the Quick Set Wizard.

f. Click OK to complete the SharePoint path setup and navigate back to the SharePoint Destination Settings page.

1. Select Verify folder access prior to job start to ensure that the SharePoint folder specified as the destination folder is accessible each time the Quick Set is used. If this option is not selected, jobs can be saved to the SharePoint folder more quickly. However, if this option is not selected and the SharePoint folder is inaccessible the job will fail.
2. Click Next.

3. Set a Condition on Which to Notify: on the Notification page. This setting configures the Quick Set to either not notify, or to send email messages or print a summary page if a job either completes successfully or fails. Select one of the following options from the Condition on Which to Notify: drop-down menu:

4. Select Do not notify for the Quick Set to not perform any notification action when a job completes successfully or fails.

5. Select Notify when job completes to for the Quick Set to send a notification when a job completes successfully.
6. Select Notify only if job fails to for the Quick Set to send a notification only when a job fails.

Selecting either Notify when job completes or Notify only if job fails requires the Method Used to Deliver Notification: to be set. Select from the following options:

• Email: Use this option to send an email when the selected notification condition occurs. This option requires a valid email address in the Notification Email Address: field.
  NOTE: To use the email notification feature, first configure the email feature on the printer.
• Print: Use this option to print the notification when the selected notification condition occurs.

Table 6-3 Scan settings for Scan to SharePoint®

Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation	Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup	Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the file.
Contrast Select a value to adjust the contrast of the file.
Sharpness Select a value to adjust the sharpness of the file.
Image Preview	Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options	Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges	Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job.

Table 6-4 File settings for Scan to SharePoint

Feature Description
File Name Prefix	Set the default file name prefix used for the file to be saved.
File Name	Default file name for the file to be saved.Select the User editable check box to make this setting editable at the printer control panel.
File Name Suffix	Set the default file name suffix used for the file to be saved.Duplicate filename suffix default [filename]. YYYYMMDDT
File Name Preview	Enter a file name, and then click the Update Preview button.
File Numbering Format	Select a file name format for when the job is divided into multiple files.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only
Suppress blank pages	If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files	Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file.

Scan to email

Introduction

The printer has a feature that enables it to scan a document and send it to one or more email addresses.

NOTE: Before you can scan to email, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and set it up.

Scan to email

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, select Scan, and then select Scan to Email.

NOTE: If prompted, type your user name and password.

1. Touch the To field to open a keyboard.

NOTE: If you are signed in to the printer, your user name or other default information might appear in the From field. If so, you might not be able to change it.

1. Specify the recipients by using one of these methods:

Enter addresses manually

Enter the address in the To field. To send to multiple addresses, separate the addresses with a semicolon, or select the Enter button on the touchscreen keyboard after typing each address.

Enter addresses from the Contacts list

a. Select the Contacts button that is next to the To field to open the Contacts screen.
b. Select the appropriate contact list.
c. Select a name or names from the list of contacts to add the name to the recipients list, and then

Expand button Collapse button

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.

Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view.

Zoom-in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 190 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

NOTE: The printer might prompt you to add the email address to the contact list.

Scan to network folder

Introduction

The printer can scan a file and save it in a shared folder on the network.

NOTE: Before you can scan to a network folder, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and configure the shared folders.

Scan to network folder

NOTE: You might be required to sign in to the printer to use this feature.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, select Scan, and then select Scan to Network Folder.

3. Specify a folder destination. Folder options must first be configured by the printer administrator.

4. To select a folder location that the administrator already set up, select Load under Quick Sets and Defaults, select the folder, and then select Load.

5. To specify a new folder location, touch the Folder Paths field to open a touchscreen keyboard, type the path to the folder, and then select the Enter button. Enter user credentials if prompted and then select Save to save the path.

NOTE: Use this format for the path: \server\folder, where "server" is the name of the server that hosts the shared folder, and "folder" is the name of the shared folder. If the folder is nested inside other folders, complete all necessary segments of the path to reach the folder. For example: \server\folder\folder
NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In this situation, the administrator has configured this folder for common access.

1. Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then select the Enter button.

Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view.

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Scan to USB drive

Introduction

The printer can scan a file and save it to a USB flash drive.

NOTE: Before you can scan to a USB drive, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and set it up.

Scan to USB drive

NOTE: You might be required to sign in to the printer to use this feature.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. Insert the USB drive into the USB port near the printer control panel.
3. From the Home screen on the printer control panel, select Scan, and then select Scan to USB Drive.
4. Select the USB drive under Destination, and then select the save location (either the root of the USB drive or an existing folder).
5. Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then select the Enter Button.
6. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation select Options in the lower left corner, and then select the settings from the Options menus. Select Done if prompted.
7. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Clear the changes made in the preview and start over.

1. When the document is ready, select Save to save the file to the USB drive.

Scan to SharePoint

Introduction

If you have a workflow-equipped printer, you can scan a document and send it to a Microsoft SharePoint site. This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint site.

Scan to SharePoint ^® supports all scanning options, including the ability to scan documents as images or use the OCR features to create text files or searchable PDFs.

NOTE: Before you can scan to SharePoint, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and set it up.

Scan to SharePoint

1. Place the document face down on the scanner glass, or place it face up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, select Scan, and then select Scan to SharePoint®.
   NOTE: It might be necessary to sign in to the printer to use this feature.
3. To select a Quick Set, touch Select under Quick Sets, select a Quick Set, and then select Load.
4. Select the File Name: text field to open a keyboard, type the name for the file, and then select the Enter button.
5. To configure settings, such as File Type and Resolution, Sides, and Content Orientation, select Options in the lower left corner, and then select the settings from the Options menus. Select Done if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

Expand button Collapse button

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Clear the changes made in the preview and start over.

1. When the document is ready, select Send to save it to the SharePoint location.

Scan to job storage

Introduction
- Scan to job storage on the printer
• Print from job storage on the printer

Introduction

The printer has a feature that enables it to scan a document and save it to a job storage folder on the printer. You can retrieve the document from the printer and print it when needed.

NOTE: Before you can scan to a storage folder on the printer, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and configure the settings.

Scan to job storage on the printer

Use this procedure to scan a document and save it to a job storage folder on the printer so that you can print copies at any time.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, select Scan, and then select Scan to Job Storage.

NOTE: If prompted, enter your user name and password.

1. Select the default storage folder name shown under Folder.

NOTE: If the printer administrator has configured the option, you can create a new folder. Follow these steps to create a new folder:

a. Select the New Folder Icon.

Expand button Collapse button

◀

▶

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.

Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view.

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Print from job storage on the printer

Use this procedure to print a scanned document that is in a job storage folder on the printer.

1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.
2. Under Stored Jobs to Print, select Choose, select the folder in which the document is saved, select the document, and then select Select.
3. If the document is private, enter the four-digit PIN in the Password field, and then select OK.
4. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of copies from the keypad that opens. Select the Close Button to close the keypad.
5. Select Print to print the document.

HP JetAdvantage business solutions

HP JetAdvantage solutions are workflow and printing solutions that are easy-to-use, and both network and cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners.

HP JetAdvantage Solutions include:

• HP JetAdvantage Security solutions
HP JetAdvantage Management solutions
HP JetAdvantage Workflow solutions
HP JetAdvantage Mobile Printing solutions

For more information about HP JetAdvantage business workflow and printing solutions, go to www.hp.com/go/PrintSolutions.

Additional scan tasks

Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

Instructions are available for performing specific scan tasks, such as the following:

• Copy or scan pages from books or other bound documents
• Copy or scan both sides of an identification card
• Copy or scan a document into a booklet format

7 Fax

• Set up fax
  • Change fax configurations
  Send a fax
  • Additional fax tasks

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

HP's all-inclusive help for the printer includes the following information:

• Install and configure
Learn and use
- Solve problems
• Download software and firmware updates
- Join support forums
• Find warranty and regulatory information

Set up fax

Introduction

This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an internet or network fax service.

Set up fax by using the printer control panel

1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:

Fax
• Internal Fax Modem Setup

NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and the Internal Fax Modem Setup menu does not display. Only one fax feature, either LAN fax, analog fax, or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax.

1. Select the location from the list on the right side of the screen, and then select Next.
2. Touch the Company Name text field, and use the keypad to type the company name.
3. Touch the Fax Number text field, and use the keypad to type the sending fax number. Select Next.
4. Verify that the date and time settings are correct. Make changes as necessary, and then select Next.
5. If a dialing prefix is required for sending faxes, touch the Dialing Prefix text field, and use the keypad to enter the number.
6. Review all the information on the left pane, and then select Finish to complete the fax setup.

Change fax configurations

NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web Server.

Fax dialing settings
• General tax send settings
Fax receive settings

Fax dialing settings

1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:

Fax

Fax Send Settings

- Fax Dialing Settings

Configure any of the following settings, and then select Done:

Menu item Description
Redial on Error	The Redial on Error feature sets the number of times a fax number will be redialed when an error occurs during a fax transmission.
Redial on No Answer	The Redial on No Answer setting selects the number of times the fax accessory redials if the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the location setting. The interval between retries is set by the redial interval setting.
Redial on Isbury	The Redial on Isbury setting selects the number of times (0 through 9) the fax accessory redials a number when the number is busy. The interval between retries is set by the Redial Interval setting.

Bedial Interval

The Redial Interval setting selects the number of minutes between retries if the number dialed is busy or not answering, or if an error occurs.

Menu item Description
Dating Prefix	The Dating Prefix setting allows you to enter a prefix number (such as a '9' to access an outside line) when dating. This prefix number is automatically added to all phone numbers when dated.
Detect dial tone	The Detect dial tone setting determines whether the fax checks for a dial tone before sending a fax.

General fax send settings

1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:

Fax
Fax Send Settings
• General Fax Send Settings

Configure any of the following settings, and then select Done:

Menu Item Description
Fax Number Confirmation	When the Fax Number Confirmation feature is enabled, the fax number must be entered twice to ensure that it was entered correctly. The feature is disabled by default.
PC Fax Send	Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.
Error Correction Mode	Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax. If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on, the fax accessory can request that the error portion of the fax be sent again.The Error Correction Mode feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.
Receive Mode	The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of the following options:AutomaticIAMFax/TelManual
Rings to Answer	The Rings to Answer setting determines the number of times the phone rings before the call is answered by the fax accessory.NOTE: The default range for the available options for the Rings to Answer setting is location-specific. The range of possible Rings to Answer options is limited by location.If the fax accessory is not answering, and the Rings to Answer setting is 1, try increasing it to 2.
Ring Volume	The Ring Volume setting allows you to adjust the ringer volume.
Fax Receive Speed	Touch the Fax Receive Speed drop down menu and select one of the following options:First (x.34 - 33.6k)Medium (x.17 - 10.4k)Slow (x.29 - 9.6k)
Extension Phone	This setting allows you use a separate telephone in conjunction with the fax functions
Allow Reprinting This setting allows you to reprint received faxes.
Receive to PC This setting allows you to receive faxes directly to your computer.
Fax Polling This setting allows you to enable or disable the fax polling function.
Fax/Tel Ring Time	This setting determines the number of times the phone rings before the fax/tel mode initiates.

Send a fax

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, select Fax. You might be prompted to type a user name and password.
3. Specify the recipients by using one of these methods:

Enter recipients manually

▲ Touch the Fax Recipients text field, and then use the keypad to enter the fax number. To send to multiple fax numbers, separate the numbers with a semicolon, or select the Enter button on the touchscreen keyboard after typing each number.

Enter recipients from the Contacts list

a. Select the Contacts ☐ button that is next to the Fax Recipients field to open the Contacts screen.
b. Select the appropriate contact list.
c. Select a name or names from the list of contacts to add to the recipients list, and then select Add.

1. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.

NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph, and High Quality. You can select a Quick Set to view the description.

1. To configure settings, such as Resolution, Sides, and Content Orientation, select Options in the lower left corner, and then select the settings from the Options menus. Select Done if prompted.

2. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

Expand button Collapse button

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Clear the changes made in the preview and start over.

Additional fax tasks

Go to www.hp.com/support/pwcolor780MEP or www.hp.com/support/pwcolor785MEP.

Instructions are available for performing specific fax tasks, such as the following:

• Create and manage fax speed dial lists
- Configure fax billing codes
• Use a fax printing schedule
- Block incoming faxes
Fax archiving and forwarding

8 Manage the printer

• Advanced configuration with the UP Embedded Web Server (EWS)
• Create a Quick Set
• Configure IP network settings
• Printer security features
• Energy-conservation settings
HP Web Jetadmin
• Software and firmware updates

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

HP's all-inclusive help for the printer includes the following information:

• Install and configure
Learn and use
- Solve problems
Download software and firmmate updates

Advanced configuration with the HP Embedded Web Server (EWS)

Introduction
How to access the HP Embedded Web Server (EWS)
• HP Embedded Web Server features

Introduction

Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.

• View printer status information
• Determine the remaining life for all supplies and order new ones
• View and change tray configurations
• View and change the printer control-panel menu configuration
• View and print internal pages
• Receive notification of printer and supplies events
• View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

How to access the HP Embedded Web Server (EWS)

1. From the Home screen on the printer control panel, select the Information icon, and then select the Network icon to display the IP address or host name.

Windows® 8 or greater

• Internet Explorer (version 9.x or greater)
• Google Chrome (version 34.x or greater)
- Firefox (version 20.x or greater)

OS X

• Safari (version 5.x or greater)
• Google Chrome (version 34.x or greater)

Linux

• Google Chrome (version 34.x or greater)
- Firefox (version 20.x or greater)

HP Embedded Web Server features

Information tab
General tab
Copy/Print lab
Scan/Digital Send Lab
Fax tab
Troubleshooting tab
Security.tab
HP Web Services tab
Networking tab
Other Links list

Table 8-1 HP Embedded Web Server Information tab (continued)

Menu Description
Usage Page	Shows a summary of the number of pages the printer has printed, grouped by size, type, and paper print path.
Device Information	Shows the printer network name, address, and model information. To customize these entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Print	Upload a print-ready file from the computer to print. The printer uses the default print settings to print the file.
Printable Reports and Pages	Lists the internal reports and pages for the printer. Select one or more items to print or view.
Open Source Licenses	Shows a summary of the licenses for open source software programs that can be used with the printer.

General tab

Table 8-2 HP Embedded Web Server General tab

Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display.
	Change the default display language and keyboard layouts.
Quick Sets	Configure jobs that are available in the Quick Sets area of the Home screen on the printer control panel.
Alerts Setup email alerts for various printer and supplies events.
Control Panel Settings App	Shows the Settings app options that are available on the printer control panel.
General Settings	Configure how the printer recovers from jams and whether copy jobs initiated at the printer control panel take priority over print jobs.
AutoSend	Configure the printer to send automated emails regarding printer configuration and supplies to specific email addresses.
Solution Installer	Install third-party software packages that extend or modify the functionality of the printer.
Firmware Upgrade	Download and install printer firmware upgrade files.
Quota and Statistics Services	Provides connection information about third-party job-statistics services.

Copy/Print tab

Table B-3 HP Embedded Web Server Copy/Print tab

Menu Description
Print from USB Drive Settings	Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
	Configure job-storage options.
Default Print Options Configure the default options for print jobs.
Restrict Color(Color printers only)	Permit or restrict color printing and copying.
	Specify permissions for individual users or for jobs that are sent from specific software programs.
PCL and PostScript Settings	Adjust the PCL and PostScript settings for all print jobs, including copy jobs and received fluxes.
Print Quality	Configure the print quality settings, including color adjustment, image registration, and allowed paper types.
Manage Supplies	Configure how the printer reacts when supplies reach a Very Low state.
Copy Settings	Configure the default options and Quick Sets for copy jobs.
	NOTE: If job-specific copy setting options are not set from the control panel at the start of a job, the default settings will be used for the job.
Manage Trays Configure settings for paper trays.

Scan/Digital Send tab

Table 8-4 HP Embedded Web Server Scan/Digital Send tab

Menu Description
Email Setup	Configure the default email settings for digital sending, including the following:Settings for the outgoing mail (SMTP) serverSettings for Email Quick Sets jobsDefault message settings, such as the "from" address and the subject lineSettings for digital signatures and encryptionSettings for email notificationsDefault scan settings for email jobsDefault file settings for email jobs
Scan to Network Folder	Configure the network folder settings for digital sending, including the following:Settings for Quick Sets jobs saved in a network folderSettings for notificationsDefault scan settings for jobs saved in a network folderDefault file settings for jobs saved in a network folder
Scan to SharePoint®(Flow models only)	Configure the Microsoft SharePoint® settings for digital sending, including the following:Settings for Quick Sets jobs saved in a document library on the SharePoint® siteDefault settings for jobs saved in a document library on the SharePoint® site
Scan to USB Drive	Configure the USB settings for digital sending, including the following:Settings for Quick Sets jobs saved on a USB flash driveSettings for notificationsDefault scan settings for jobs saved on a USB flash drive

Fax tab
Table 8-5 HP Embedded Web Server Fax tab

Menu Description
Fax Send Setup	Configure settings for sending faxes, including the following:Default settings for outgoing faxesSettings for fax Quick Sets jobsSettings for notificationsDefault setting for sending faxes using the internal fax modemSettings for using a LAN fax serviceSettings for using an Internet fax service
Fax Speed Dials Manage speed dials, including the following:Import .CSV files containing email addresses, fax numbers, or user records, so that they can be accessed on this printer;Export email, fax, or user records from the printer into a file on the computer to use as a data backup, or import the records onto another HP printer.
Fax Receive Setup	Configure default print options for incoming faxes, and set up a fax printing schedule.
Fax Archive and Forwarding	Enable or disable fax archiving and fax forwarding, and configure basic settings for each:Fax archiving is a method to send a copy of all incoming and outgoing faxes to an email address, a network folder, or an FTP server.Fax forwarding is a method to forward incoming faxes to a different fax device.
Fax Activity Log	Contains a disc of the faxes that have been sent from or received by this printer.

Troubleshooting tab

Table 8-6 HP Embedded Web Server Troubleshooting tab

Security tab

Table 8-7 HP Embedded Web Server Security tab

Menu Description
General Security Settings for general security, including the following:Configure an administrator password to restrict access to certain features on the printer.Set PLL password for processing Pull commands.Set file system access and firmware upgrade security.Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control	Configure access to printer functions for specific individuals or groups, and select the method individuals use to sign in to the printer.
Protect Stored Data	Configure and manage the internal hard drive for the printer. This printer includes an encrypted hard drive for maximum security.Configure settings for jobs that are stored on the printer hard drive.
Certificate Management	Install and manage security certificates for access to the printer and the network.
Web Service Security	Allow resources on this printer to be accessed by web pages from different domains. If no sites are added to the list, then all sites are trusted.
Self Test	Verify that the security functions are running according to expected system parameters.

HP Web Services tab

Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to enable HP Web Services to use the HP ePrint feature.

Table 8-B HP Embedded Web Server HP Web Services tab

Table 8-9 HP Embedded Web Server Networking tab

Menu Description
Configuration
Wi-Fi Direct	Configure Wi-Fi Direct settings for printers that include embedded Wi-FiDirect, Print and NFC printing or that have a wireless accessory installed.
	NOTE: The configuration options available depend on the print server model.
TCP/IP Setting	Configure TCP/IP settings for IPv4 and IPv6 networks.
	NOTE: The configuration options available depend on the print server model.
Network Settings	Configure IFX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model.
Other Settings	Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported printers.
Select Language	Change the language displayed by the HP Embedded Web Server. This page displays if the web pages support multiple languages. Optionally, select supported languages through language-preference settings in the browser.
Select Location Select a country/region for the printer

Google Cloud Print

Setup Set up Google Cloud Print options.

Web Proxy Configure proxy settings.

Security

Settings View and restore current security settings to factory-default values.

Continuous continuous variables the Canadian Confriction Units are

Mgmt. Protocols	Configure and manage security protocols for this printer, including the following:Set the security management level for the HP Embedded Web Server, and control traffic over HTTP and HTTPS.Configure the SNMP (Simple Network Management Protocol) operation. Enable or disable the SNMP v1/v2c or SNMP v3 agents on the print server.Control access through protocols that may not be secure, such as printing protocols, print services, discovery protocols, name resolution services, and configuration-management protocols.
802.1X Authentication	Configure 902.1X authentication settings on the Jetdirect prim server as required for client authentication on the network, and reset the 802.1X authentication settings to factory-default values.CAUTION: When changing the 902.1X authentication settings, the printer might lose its connection. To reconnect, it might be necessary to reset the print server to a factory-default state and reinstall the printer.
IPsec/Firewall	View or configure a Firewall policy or an IPsec/Firewall policy (for selected HP Jetdirect models only).
Announcement Agent	Enable or disable the HP Device Announcement Agent, set the configuration server, and configure mutual authentication using certificates.
Diagnostics
Network Statistics	Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info	View a list of network-configuration settings on the HP Jetdirect print server for each protocol.
Configuration Page	View the HP Jetdirect configuration page, which contains status and configuration information.

Other Links list

NOTE: Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu on the General Hub. The following are the default links

Create a Quick Set

Introduction
Step one: Access the HP Embedded Web Server (EWS)
• Step two: Add and manage Quick Sets

Introduction

Quick Sets are short-cut jobs that are available from the Home screen or within the Quick Sets feature on the printer control panel and do not impact the defaults set for the base application. To use a Quick Set on the printer control panel, enable the base application.

Create Quick Sets for the following base applications to improve job accuracy and decrease the time to complete a job:

• Scan to Email — Use Scan to Email Quick Sets to configure and save commonly used settings for sending jobs from the printer via email as email attachments.
  Fax — Use Fax Quick Sets to configure and save commonly used settings for fax jobs.
• Scan to Network Folder — Use Scan to Network Folder Quick Sets to configure and save commonly used settings for saving jobs to a network folder.
• Scan to USB Drive — Use Scan to USB Quick Sets to configure and save commonly used settings for saving jobs to a USB device.
• Copy — Use Copy Quick Sets to configure and save commonly used settings for copy jobs.
• Scan to SharePoint® (Flow models only) — Use Scan to SharePoint Quick Sets to configure and save commonly used settings for saving jobs to a SharePoint site.

Select from various job options, such as starting a job immediately upon selection of a quick set or requiring an image preview before starting a job.

Step one: Access the HP Embedded Web Server (EWS)

HP Web Services Search Engine Map Inc General Copy/Print Scene/Digital Seed Fax Troubleshooting Security MP Web Servers Networking Device Status Winning Win/Win Support Black Cartridges Color: 500x 500x 500x 100% 200% 300% 400% 500% 600% 700% 800% 900% 1000% Yellow Cartridges Color: 500x 500x 500x 500x 100% 200% 300% 400% 500% 600% 700% 800% 900% 1000% 1100% 1200% 1300% 1400% 1500% 1600% 1700% 1800% 1900% 2000% 2100% 2200% 2300% 2400% 2500% 2600% 2700% 2800% 2900% 3000% 3100% 3200% 3300% 3400% 3500% 3600% 3700% 3800% 3900% 4000% 4100% 4200% 4300% 4400% 4500% 4600% 4700% 4800% 4900% 5000% 5100% 5200% 5300% 5400% 5500% 5600% 5700% 5800% 5900% 6000% 6100% 6200% 6300% 6400% 6500% 6600% 6700% 6800% 6900% 7000% 7100% 7200% 7300% 7400% 7500% 7600% 7700% 7800% 7900% 8000% 8100% 8200% 8300% 8400% 8500% 8600% 8700% 8800% 8900% 900 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 3 4 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9

Step two: Add and manage Quick Sets

Add a Quick Set

Use the following steps to add a new Quick Set.

1. Using the top navigation tabs, click General.
2. In the left navigation pane, click Quick Sets.
3. Click Add. The Quick Sets Setup page opens.

NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup, and return to the Quick Sets page.

1. Select a Quick Set Type, and then click Next. The following Quick Set types are available for selection,

2. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control panel, and then click Next.

3. Select settings and complete tasks in Quick Sets Setup wizard. Click Next to proceed to the next page of available options until reaching the Summary page.
   NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being added. To see the available settings and options for each type of Quick Set, refer to the tables in the "Quick Set settings and options" section.
4. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the settings.

Edit a Quick Set

Use the following steps to edit the settings of an existing Quick Set.

1. Using the top navigation tabs, click General.
2. In the left navigation pane, click Quick Sets.
3. In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Edit. The Quick Sets Setup page opens.

NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup, and return to the Quick Sets page.

1. If necessary, modify the following settings, and then click Next:

2. Quick Set Name

3. Quick Set Description

4. Quick Set Start Option

5. Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available options until reaching the Summary page.

NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being edited. To see the

• Quick Set Name
• Quick Set Description

• Quick Set Start Option

• Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available options until reaching the Summary page.

NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being copied. To see the available settings and options for each type of Quick Set, refer to the tables in the "Quick Set settings and options" section.

1. Review the Summary page, and then click Finish to save the changes made to the Quick Set.

Remove a Quick Set

Use the following steps to remove a Quick Set.

1. Using the top navigation tabs, click General.
2. In the left navigation pane, click Quick Sets.
3. In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Remove...
4. When the Confirmation Page opens, click Remove to finish removing the Quick Set.

Quick Set settings and options

The following tables list the settings and options available in the Quick Set Wizard when adding, editing, or copying a Quick Set.

Table 8-11 Address and Message Field Control — Scan to Email Quick Sets

Option Description
Address Field Restrictions	Use the Address Field Restrictions drop-down list to specify whether users can type an email address or select an email address from an address book
From:	Use the From: drop-down list to set the email address that displays in the From: field of the email.
To:	Use these crop-down lists to set the email recipient, CC (carbon copy) and BCC (blind carbon copy) values.
CC:	The options for each of these fields are:User's address (sign-in required)BlankSpecify addressThese fields can be set to be user-editable
BCC:
Subject:	Use this field to set the value that appears in the subject line of the email.This field can be set to be user-editable.
Message: Use this field to set the value for the body of the email.This field can be set to be user-editable.

Table 8-12 Signing and Encryption — Scan to Email Quick Sets

Option Description
Signing	Use the Signing drop-down list to specify whether the email sent using the Quick Set is digitally signed.This field can be set to be user editable.
Hashing Algorithm	Use the Hashing Algorithm drop-down list to set the type hashing algorithm used with signed emails.The following hashing algorithms are available:SHA-1SHA-256 (recommended)SHA-384SHA-512
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture	Optimize the job for the type of image being scanned text, graphics, or photos.Select from the following options:Text: Use for documents that contain mostly textMixed: Use for documents with a mix of text and picturesPrinted picture: Use for line drawings and preprinted images, such as magazine clippings or pages from banksNOTE: If bands of irregular intensity print on the copies, try selecting Printed picture to improve the quality.Photograph: Use for photographic prints
Content Orientation Select the way the content of the original document is placed on the page:Portrait: The short edge of the page is along the top.Landscape: The long edge of the page is along the top.
Background Cleanup	Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the file.
Contrast Select a value to adjust the contrast of the file.
Sharpness Select a value to adjust the sharpness of the file.
Image Preview	Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping options(inot available for Fax)	Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges (not available for Fax)	select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job.
Feature Description
File Name Preview	Enter a file name, and then click the Update Preview button.
File Numbering Format	Select a file name format for when the job is divided into multiple files.
Add numbering when job has just one file (ex._1-1)	Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
File Type	Select the file format for the saved file.Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller file)	Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file.
PDF encryption	If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution	Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Quality and File Size	Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send.
Color/Black Specify whether copies are to be scanned in color, black and gray, or black only.
Suppress blank pages	If the Suppress blank pages option is enabled, blank pages will be ignored.
Meta Data File Format (Scan to Network Folder Quick sets only)	Use the drop-down list to select the file format for meta-data information.The options for this field are:NoneXMLHPS
Create Multiple Files	Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file.
Option Description
Color/Black Specify whether copies are printed in color or in black and white:
	Automatically detect: Prints color documents in color (for printers that support color copying), and black and white documents in black and white. For mixed documents, the printer will determine whether to print in color or black and white.
	Color: Prints documents in color (for printers that support color copying).
	Black: Prints documents in black and white.
Scan Mode Select: the type of document to scan:
	Standard Document: Scan a page or stack of pages through the document feeder, or individually on the flatbed glass.
	2-sided ID: Scan each side of an identical card on the flatbed glass and output them onto one page. After scanning the first side, the printer prompts to place the second side in the correct position on the glass.
	Book Mode: Scan an open book and output each page of the book onto different pages.
Reduce/Enlarge	Use the Reduce/Enlarge feature to scale the size of the document up or down.
	Select a Reduce/Enlarge option:
	Automatic: The printer automatically stares the image to fill the paper size in the tray.
	Manual: To reduce the image, type a scaling percentage that is less than 100. To enlarge the image, type a scaling percentage that is greater than 100.
Original Size Specify the size for the original document.
Paper Selection Select the paper size and type and which tray to use for the copies.
Booklet	Enable or disable Booklet Format, and select whether to Borders on each page.
Content Orientation Select the way the content of the original document is placed on the page:
	Portrait: The short edge of the page is along the top.
	Landscape: The long edge of the page is along the top.
Image Adjustment	Use the settings to improve the overall quality of the copy. For example, adjust the Darkness and Sharpness, and use the Background Cleanup setting to remove faint images from the background or to remove a light background color. Darkness: Adjust to increase or decrease the amount of white and black in the colors Contrast: Adjust to increase or decrease the difference between the lightest and darkest color on the page Background Cleanup: Adjust if you are having trouble copying a faint image Sharpness: Adjust to sharpen or softer the image. For example, increasing the sharpness could make text look dearer, but decreasing it could make photographs look smoother.
Optimize Text/Picture	Optimize the job for the type of image being scanned text, graphics, or photos.Select from the following options:Text: Use for documents that contain mostly textMixed: Use for documents with a mix of text and picturesPrinted picture: Use for line drawings and preprinted images, such as magazine clippings or pages from booksNOTE: If bands of irregular intensity print on the copies, try selecting Printed picture to improve the quality.Photograph: Use for photographic prints
Edge-to-Edge	Use to avoid shadows that can display along the edges of copies when the original document is primed close to the edges.Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the copies.When the Edge-to-Edge feature is turned on, the printer minimizes margins and prints as close to the edge of the paper as possible.
Erase Edges	Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job.

Quick Sets

Quick Sets List

Quick Sets are pre-configured sets of options that allow users to easily start a job without having to manually configure frequently used job settings. A Quick Set can be accessed from the home screen on from the app associated with the Quick Set. Quick Sets are saved as unique jobs that do not impact the default options of the jobs.

Quick Set Name Home Screen Quick Sets Photo Quick Set Copy Save to USB Scan to USB Drive Test Network Folder Scan to Network Folder

Stock Sets that are displayed on the control panel can only be moved using this Control Panel Customization pages.

Configure IP network settings

• Printer sharing disclaimer
• View or change network settings
- Rename the printer on a network
• Manually configure IPv4 TCP/IP parameters from the control panel
• Manually configure IPv6 TCP/IP parameters from the control panel
• Link speed and duplex settings

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

https://10.10.XXXXX/

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

1. Click the Networking tab to obtain network information. Change settings as needed.

2. On the Device Information page, the default printer name is in the Device Name field. You can change this name to uniquely identify this printer.

NOTE: Completing the other fields on this page is optional.

1. Click the Apply button to save the changes.

Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.

1. From the Home screen on the printer control panel, select Settings.

2. Open the following menus:

Networking
- Ethernet
TCP/IP
• IPV 4 Settings
- Config Method

1. Select the Manual option, and then select OK.

2. Open the Manual Settings menu.

3. Select the IP Address, Subnet Mask, or Default Gateway option.
4. Touch the first field to open a keypad. Enter the correct digits for the field, and then select OK.

Repeat the process for each field to be configured.

Manually configure IPv6 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv6 address.

1. From the Home screen on the printer control panel, select Settings.

Link speed and duplex settings

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel.

NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer).

NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle.

1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu.

2. Open the following menus:

3. Networking

4. Ethernet

5. Link Speed

6. Select one of the following options:

7. Auto: The print server automatically configures itself for the highest link speed and communication mode allowed on the network.
   • 10T Half: 10 megabytes per second (Mbps), half-duplex operation
   • 10T Full: 10 Mbps, full-duplex operation
   • 10T Auto: 10 Mbps, automatic-duplex operation
   • 100TX Half: 100 Mbps, half-duplex operation
   • 100TX Full: 100 Mbps, full-duplex operation

Printer security features

Introduction

The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.

• Security statements
- Assign an administrator password
IP Security
- Lock the formatter
• Encryption support: HP High Performance Secure Hard Disks

Security statements

The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify the way you monitor and maintain the printer.

Assign an administrator password

Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel.

Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator for this printer if you have questions about which credentials to use.

1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.

NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.

IP Security

IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec provides host-to-host authentication, data integrity, and encryption of network communications.

For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server.

Lock the formatter

The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.

Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-saving features and robust functionality.

Follow these steps to configure the disk in the HP Embedded Web Server:

1. From the Home screen on the printer control panel, select the Information icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

Energy-conservation settings

Introduction

• Set the sleep timer and configure the printer to use 1 watt or less of power
• Set the sleep schedule

Configure sleep settings to reduce power usage when the printer is idle.

Set the sleep timer and configure the printer to use 1 watt or less of power

The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from sleep mode.

To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after Inactivity and Auto Off after sleep settings.

1. From the Home screen on the printer control panel, select Settings.

2. Open the following menus:

3. General
   Energy Settings

4. Sleep Settings

5. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep mode. Enter the appropriate time period.

6. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter the appropriate time period.

NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi. For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake on power button only).

1. Select Done to save the ceilings

2. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.

3. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to save the setting.

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HIP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webietadmin for more information.

Software and firmware updates

HP regularly updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the web:

Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP. Click Software and Drivers.

9 Solve problems

• Customer support
  • Control panel help system
• Restore factory settings
  A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel
  • Printer does not pick up paper or misfeeds
• Clear paper jams
• Improve print quality
  • Improve copy image quality
• Improve scan image quality
  • Improve fax image quality
• Solve wired network problems
  • Solve wireless network problems
• Solve tax problems

For more information:

Customer support

Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready.	Country/region phone numbers are on the flyer that was in the box with the printer or atsupport.hp.com.
Get 24-hour Internet support, and downloaded software utilities and drivers	www.hp.com/support/pwcolor730MFP or www.hp.com/support/pwcolor781MFP
Order additions HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.registerhp.com

Control panel help system

The printer has a built-in Help system that explains how to use each screen. To open the Help system, select the Help Button in the upper-right corner of the screen.

Screenshot of a digital document editing interface with icons for file operations and a call-to-action button

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that show specific procedures, such as clearing paper jams.

If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

Restore factory settings

Introduction

Use one of the following methods to restore the printer to the original settings from the factory.

NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some settings are not changed, such as language, date, time, and some network configuration settings.

Method one: Restore factory settings from the printer control panel

1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu.

2. Open the following menus:

3. General

4. Reset Factory Settings

5. Touch Reset.

A verification message advises that completing the reset function might result in loss of data.

1. Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers only)

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel

Cartridge is low. The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now.

Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now unless the print quality is no longer acceptable.

HP's Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page or the HP Embedded Web Server (EWS) for the status.

NOTE: This printer is not designed to use continuous ink systems. To resume printing, remove continuous ink system and install genuine HP (or compatible) cartridges.

NOTE: This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to depletion may cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible) to continue printing.

Change the "Very Low" settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-establish these settings when you install a new cartridge.

1. From the Home screen on the printer control panel, select Settings.

2. Open the following menus:

3. Manage Supplies
   • Very Low Behavior

4. Black Cartridge or Color Cartridges

5. Select one of the following options:

Order supplies

Order supplies and paper www.hp.com/go/suresupply

Order through service or support providers Contact an HF-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply web site, which provides options for purchasing Original HP Supplies.

Printer does not pick up paper or misfeeds

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.

• The printer does not pick up paper
The printer picks up multiple sheets of paper
• The document feeder jams, skews, or picks up multiple sheets of paper

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain inside the printer.
2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

Figure 9-1 Size markings for Tray 1 or the multipurpose tray

A3/A4 LTR/11X17 B4/B5 EXEC

A3 11 B4 8.5

Figure 9-2 Size markings for cassette trays

A5 JIS B5 EXEC A4 LTR/LGL

A4 11 10.5 B5

1. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 9-3 Technique for flexing the paper stack

Illustration showing two hands performing a fold-up of a folded fabric or material (no text or symbols present)

1. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper and continue.
2. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers.

The following image shows examples of the roller location for various printers.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 9-5 Technique for flexing the paper stack

Illustration showing two hands performing a curved, layered object manipulation (no text or symbols)

1. Use only paper that meets HP specifications for this printer.

2. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack as described above.

1. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

2. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.

Figure 9-6 Stack-height markings

Technical diagram showing a device with labeled components and directional arrows, likely illustrating a system or control mechanism.

Figure 9-7 Tab for the paper stack

Pure geometric diagram showing a curved line and a shaded triangular region with internal lines (no text or symbols)

1. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

Figure 9-8 Size markings for Tray 1 or the multipurpose tray

A3/A4 LTR/11X17 B4/B5 EXEC

A3 11 B4 8.5

Figure 9-9 Size markings for cassette trays

A5 JIS B5 EXEC A4 LTR/LGL

A4 11 10.5 B5

The document feeder jams, skews, or picks up multiple sheets of paper

NOTE: This information applies to MFP printers only.

The original might have something on it, such as staples or self-adhesive notes, that must be removed.
- Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
• Make sure that the top document-feeder cover is closed.
- The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.
The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack.
- The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.
- Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers.
- From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the status of the document-feeder kit, and replace it if necessary.

Clear paper jams

Introduction

The following information includes instructions for clearing paper jams from the printer.

Paper jam locations
• Auto-navigation for clearing paper jams
• Experiencing frequent or recurring paper jams?
• Clear paper jams in the document feeder
• Clear paper jams in Tray 1
• Clear paper jams in Tray 2
• Clear paper jams in Tray 3
• Clear paper jams in the output bin

• Clear paper jams in the duplexer

• Clear paper jams in the 3x550-sheet trays

• Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray

• Clear paper jams in the inner finisher (785zs model only)

• Clear staple jams (785zs model only)

Paper jam locations

Technical diagram of two computer machines with numbered labels pointing to different components.

1 Tray 1 and left door
2 Document feeder
3 Output bin or inner finisher (7857s model only)
4 Right door (duplexer)
5 Lower right door
64,000-sheet HCI feeder
7 550-sheet trays

Auto-navigation for clearing paper jams

The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure.

Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.

NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams, click here.

1. Use only paper that meets HP specifications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specifications.

Clear paper jams in the document feeder

The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.

1. Lift the latch to release the document-feeder cover.

Line drawing of a mechanical component with an arrow indicating direction (no text or symbols)

1. Open the document-feeder cover.

Diagram of a device's internal structure with a black arrow indicating rotation (no text or symbols)

1. Lift the scanner lid and remove any jammed paper from the bottom of the scanner lid.

Line drawing of an open scanner with a laptop and two arrows indicating data flow (no text or symbols)

1. Close the scanner lid and the document feeder cover.

Line drawing of a laptop with an open lid and a curved arrow indicating rotation (no text or symbols)

1. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

Clear paper jams in Tray 1

The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.

1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.

Line drawing of a door handle with a flat panel and lid, no text or symbols present

1. Close Tray 1.

Line drawing of a refrigerator interior with an arrow pointing to the door (no text or symbols)

1. Pull any jammed paper straight out.

2. If no jammed paper is visible, pull the service fluid container out.

3. Pull any jammed paper straight out.

1. Push the service fluid container into the printer.

1. Close the left door.

2. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

Clear paper jams in Tray 2

The following information describes how to clear a paper jam in Tray 2. When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.

1. Open the tray.

Diagram of a printer drawer with a mesh cover and a blue label, showing no text or symbols.

1. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it.

Diagram showing two labeled arrows pointing to a container with internal structure, likely illustrating a process or movement.

1. Remove any jammed paper.

2. If no jammed paper is visible, remove the duplexer.

3. Pull any jammed paper straight out.

1. Close the right door.

Line drawing of a cabinet with a door and a scroll wheel, no text or symbols present

1. Close the tray.

Diagram of a drawer with an arrow pointing to the interior (no text or symbols present)

1. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

Clear paper jams in Tray 3

Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When

1. Open the tray.

2. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it.

3. Open the right door and the lower-right door.

1. Gently pull out any jammed paper.

2. If no jammed paper is visible, remove the duplexer.

3. Pull any jammed paper straight out.

1. Close the lower-right door and the right door, and then close the tray.

Line drawing of a mechanical device with a handle and internal compartments, showing motion arrows (no text or symbols)

1. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

Clear paper jams in the output bin

The following information describes how to clear a paper jam in the output bin. When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.

1. If paper is visible in the output bin, grasp the leading edge and remove it.

Technical diagram showing three steps of a printer or printer operation: print, folding, and adding to a door panel.

1. Open the left door.

2. Remove any jammed paper.

3. Close the left door.

Technical diagram of a refrigerator with labeled door and seat positions, showing internal compartments and a rotation arrow.

1. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

Clear paper jams in the duplexer

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.

1. Open the right door.

Diagram of a container with an arrow indicating direction, no text or symbols present

1. Remove any jammed paper.

Diagram of a door opening with arrows indicating direction (no text or symbols)

1. If no jammed paper is visible, remove the duplexer.

Simple line drawing of a printer with a paper lid and cable, no text or symbols present

1. Pull any jammed paper straight out.

2. Reinstall the duplexer.

3. Close the right door.

1. Open one of the trays.

2. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it.

3. Open the right door and the lower-right door.

Diagram of a refrigerator drawer with an arrow indicating left-side motion (no text or symbols)

Diagram of a refrigerator drawer with arrows indicating internal components (no text or symbols)

1. Gently pull out any jammed paper.

2. If no jammed paper is visible, remove the duplexer.

3. Pull any jammed paper straight out.

1. Close the right door and the lower-right door, and then close the tray.

Line drawing of a computer drawer with arrows indicating flow or movement, no text or symbols present

1. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray

The following information describes how to clear a paper jam in the 4,000-sheet high-capacity tray. When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.

1. Open the left high-capacity input tray.

Line drawing of a refrigerator with an open door and lid (no text or symbols)

1. Close the left tray and open the right high-capacity input tray.

2. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it.

3. Open the right door and the lower right door.

1. Remove any damaged sheets.

Line drawing of a printer's front panel with arrows indicating insertion or disassembly (no text or symbols present)

1. If no jammed paper is visible, remove the duplexer.

Diagram of a printer or printer with an arrow pointing to the cover (no text or symbols present)

1. Pull any jammed paper straight out.

Diagram showing a door handle with arrows indicating direction (no text or symbols)

1. In the lower right door area, use the green handle to pull out the HCI jam cassette.

Line drawing of a file folder with an arrow pointing to a stack of documents or files (no text or symbols present)

1. Remove any jammed paper from the jam cassette area.

Line drawing of a printer with paper being inserted, showing paper folding and arrows indicating orientation (no text or symbols)

1. Use the green handle to open the top of the HCI jam cassette, and remove any jammed paper,

1. Close the jam cassette, and then reinstall it into the printer.

Technical line drawing of a printer or printer with an open lid and two arrows indicating orientation (no text or symbols present)

1. Close the right door and the lower right door, and then close the right tray.

Line drawing of a file organizer with arrows indicating movement or flow (no text or symbols)

1. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

2. Remove any jammed paper from the inner finisher bins.

3. Open the left door. If jammed paper is visible inside the jam-access door, pull it straight out to remove it.

4. Close the left door.

Clear staple jams (785zs model only)

The following information describes how to clear a staple jam. When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.

1. Open the stapler door.

Line drawing of a printer or printer with a scroll wheel and paper slot, no text or symbols present

1. Pull the colored handle on the staple cartridge, and then pull the staple cartridge straight out.

Diagram showing a printer or printer with an open door and a magnified inset highlighting the printer's interior area.

1. Close the lever at the back of the staple cartridge. Be sure that it snaps into place.

Diagram showing a device being inserted into a seatbelt, with an arrow indicating the insertion direction.

1. Insert the staple cartridge into the stapler and push on the colored handle until it snaps into place.

Technical line drawing of a mechanical device with a magnified inset showing a component (no text or symbols)

1. Close the stapler door.

Improve print quality

Introduction

Occasionally, the printer might have print-quality issues such as streaks or fading, missing black or other colors, blurred or fuzzy text, and ink streaks or smears. Try the following solutions in the order presented. When one of the solutions resolves the issue, there is no need to continue with the other procedures.

NOTE: If the issue only occurs on copies, see "Improve copy image quality."

• Check the cartridge status
  • Update the printer firmware
  • Change the print quality setting
  • Print from a different software program
  • Check paper and quality settings
  • Check grayscale and black settings
• Adjust color settings (Windows)
  • Check paper and the printing environment
  • Visually inspect the cartridge
  Clean the printer
  • Try a different print driver

Check the cartridge status

Print quality problems can occur when using a cartridge that is at its estimated end of life. Follow these steps to check the estimated life remaining in the cartridges and if applicable, the status of other replaceable maintenance parts.

• The Supplies Status Page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on that supply has ended.
• The cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable.
• If you determine that you need to replace a cartridge or other replaceable maintenance parts, the Supplies Status Page lists the genuine HP part numbers.

Update the printer firmware

Try updating the printer firmware. For more information, go to www.hp.com/support and select the option to Get software and drivers. Then follow the prompts to navigate to the firmware download for the printer.

Change the print quality setting

Complete the following steps to change the print quality setting on the printer control panel.

NOTE: The steps vary according to the type of control panel.

1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:

• Copy/Print or Print
- Default print options
• Quality Level

1. Select the desired quality level: General Office, Professional, or Presentation.

Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.

Check paper and quality settings

OS X

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. In the drop-down list just below Orientation, select Paper/Quality.
4. From the Media Type options, select the paper type that best describes your paper.
5. From the Print Quality options, select the quality or resolution setting that is appropriate for your print job.
6. Click the Print button.

Check grayscale and black settings

Check the print driver settings for grayscale and black when printing to a color printer and the printed pages are grayscale or black when color was expected.

Windows

1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Make sure that the Print in Grayscale option is turned off. Depending on your printer, the grayscale option could appear on the Printing Shortcuts tab and the Color tab.
4. Make sure that the Print all text in black option is turned off on the Advanced Tab.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to print the job.

OS X

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.

3. In the drop-down list just below Orientation, select Color.

4. Default (sRGB): This theme sets the printer to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.

5. Vivid (sRGB): The printer increases the color saturation in the midtones. Use this theme when printing business graphics.
6. Photo (sRGB): The printer interprets RGB color as if it were printed as a photograph using a digital mini lab. The printer renders deeper, more saturated colors differently than with the Default (sRBG) theme. Use this theme when printing photos.
7. Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme.
   None: No color theme is used.

8. Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific printer). Download custom profiles from www.hp.com.

9. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to print the job.

Check paper and the printing environment

Complete the following steps to check the paper that you are using and the printer's physical environment.

Step one: Use paper that meets HP specifications

Some print-quality problems arise from using paper that does not meet HP specifications. Problems could include curled paper, light or faded printing, ink specks or smears, and misshapen characters. Follow these guidelines when selecting paper:

• Always use a paper type and weight that this printer supports.
- Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
• Use paper that has not been previously printed on.
• Use paper that does not contain metallic material, such as glitter.

• Place the printer on a sturdy, level surface.
• Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top.
• Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer.

Visually inspect the cartridge

Follow these steps to inspect each cartridge.

CAUTION: Do not touch the gold-colored metal contacts on the edge of the cartridge. Fingerprints on the metal contacts can cause print-quality problems.

Diagram showing a device emitting a light with a prohibition symbol, indicating no protection or anti-protection.

1. Remove the cartridge from the printer, and verify that there is no debris in the cartridge path.

2. Check to see whether you are using a genuine HP cartridge. A genuine HP cartridge has the word "HP" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

3. Look at the gold-colored metal contacts on the cartridge.

• If you see any scratches, or other damage on the metal contacts, replace the cartridge.

Clean the printer

During the printing process, paper and dust particles can accumulate inside the printer and can cause print-quality issues such as smears, streaks, lines, or repeating marks. Begin by printing the Print Quality Report, and then continue to the appropriate cleaning procedure.

Print and interpret the Print Quality Report

The Print Quality Report is a page that is printed with bars of color from each cartridge. The report can help you identify print-quality issues.

Five horizontal color bands in yellow, blue, pink, magenta, and black (no text or symbols)

1. Load plain letter-size or A4 paper.
2. From the Home screen on the printer control panel, select Support Tools.

3. Open the following menus:

4. Troubleshooting
   • Print Quality Pages
   • Print Quality Report

5. Select Print to print the page.

6. Examine the bands of color on the report. Each bar has three distinct shades, but the color should vary minimally across the bars.

NOTE: There are sequential levels of cleaning. At the end of each level, the printer produces a Print Quality Report. If streaks appear in any of the color bars on the report, continue with the next level of cleaning. If the problem is solved, select Cancel.

TIP: Number each of the Print Quality Report pages in order to track print-quality improvement.

Clean the rollers

If the Print Quality Report shows smearing, follow these steps to clean the rollers.

Step one: Multifunction printers only—Clean the document feeder rollers

1. From the Home screen on the printer control panel, select Support Tools.
2. Open the following menus:

Maintenance
- Calibration/Cleaning
• Clean Document Feeder Rollers

1. Select Clean Now to begin the cleaning process, and then follow the on-screen prompts.

Step two: Resolve Smear

1. From the Home screen on the printer control panel, select Support Tools.

2. Open the following menus:

3. Maintenance
   Calibration/Cleaning

4. Resolve smear

5. Select Start to begin the cleaning process.

This process will take up to three minutes as a page feeds slowly through the printer. Retain this page for further print-quality evaluation.

HP UPD PS driver	Recommended for printing with Adobe® software programs or with other highly graphics- intensive software programsProvides support for printing from postscript emulation needs, or for postscript flash font support
HP UPD PCL 6	Recommended for printing in all Windows environmentsProvides the overall best speed, print quality, and printer feature support for most usersDeveloped to align with Windows Graphic Device Interface IGBT for best speed in Windows environmentsHight not be fully compatible with third-party and custom software programs that are based on PCL 5

Improve copy image quality

If the printer is having copy quality problems, try the following solutions in the order presented to resolve the issue.

• Check the scanner glass for dirt and smudges
  • Calibrate the scanner
• Check the paper settings
  • Check the image-adjustment settings
• Optimize copy quality for text or pictures
• Edge-to-edge copying

Try these few simple steps first:

• Use the flatbed scanner rather than the document feeder.
• Use high-quality originals.
- When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.

1. Open the scanner lid,

2. Clean the scanner glass and the document feeder strips with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.

NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner.

1. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

2. Connect the power cable to an outlet, and then

Illustration of a printer with an open lid and a blue arrow indicating the process (no text or symbols present)

3D rendering of a printer or scanner device with open lid and internal compartments (no text or symbols visible)

Maintenance
• Calibration/Cleaning
- Calibrate Scanner

1. Touch the Start button to start the calibration process. Follow the on-screen prompts.

2. Wait while the printer calibrates, and then try copying again.

Check the paper settings

Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, or areas where pigment has dropped out.

Check the paper selection options

1. From the Home screen on the printer control panel, select Copy.
2. Select Options, and then scroll to and select Paper Selection.
3. Select Paper size, and then select one of the predefined options.
4. Select Paper type, and then select one of the predefined options.
5. Select Paper tray, and then select one of the predefined options.
6. Select Done to save the paper selection options.

Check the image-adjustment settings

Adjust these additional settings to improve copy quality:

• Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother.
• Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
• Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.

Optimize copy quality for text or pictures

Optimize the copy job for the type of image being copied: text, graphics, or photos.

1. From the Home screen on the printer control panel, select Copy.
2. Select Options, and then select Optimize Text/Picture.
3. Select one of the predefined options.
4. Select Copy to start the copy job.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.

Edge-to-edge copying

Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges.

1. From the Home screen on the printer control panel, select Copy.
2. Select Options, and then select Edge-To-Edge.
3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.
4. Select Copy to start the copy job.

Improve scan image quality

• Check the scanner glass for dirt and smudges
• Check the resolution settings
• Check the image-adjustment settings
• Optimize scan quality for text or pictures
• Check the output-quality settings
- Clean the pickup rollers and separation pad in the document feeder

Try these few simple steps first:

• Use the flatbed scanner rather than the document feeder.
• Use high-quality originals.
- When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.

1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet.

1. Open the scanner lid,

2. Clean the scanner glass and the document feeder strips with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.

NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner.

1. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

2. Connect the power cable to an outlet, and then

Illustration of a laptop with an open screen and a blue arrow pointing to the screen (no text or symbols)

3D rendering of a printer or scanner device with open lid and internal compartments (no text or symbols visible)

• Scan to USB Drive

• Scan to SharePoint®

• Select Options, and then select File Type and Resolution.

• Select one of the predefined Resolution options, and then select Done.
• Select Send or Save to start the scan.

Check the image-adjustment settings

Adjust these additional settings to improve scan quality:

• Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother.
• Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
• Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.
• Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image.

• Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast, and Background Cleanup settings to the most appropriate for the scanned document.

• From the Home screen on the printer control panel, select Scan.

• Select one of the following Scan features:

• Scan to E-mail

• Scan to Network Folder
• Scan to USB Drive
• Scan to Job Storage

• Scan to SharePoint?

• Scan to E-mail

• Scan to Network Folder
• Scan to USB Drive
• Scan to Job Storage

• Scan to SharePoint ^16

• Select Options, and then select Optimize Text/Picture.

• Select one of the predefined options.
• Select Send or Save to start the scan.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.

Check the output-quality settings

This setting adjusts the level of compression when saving the file. For the highest quality, select the highest setting.

1. From the Home screen on the printer control panel, select Scan.

2. Select one of the following Scan features:

3. Scan to Email

4. Scan to Network Folder
5. Scan to USB Drive

6. Scan to SharePoint ^16

7. Select Options, and then select File Type and Resolution.

8. Select one of the predefined Quality and File Size options, and then select Done.

9. Select Send or Save to start the scan.

10. Lift the latch to release the document-feeder cover.

Two technical line drawings of a mechanical component with arrows indicating direction (no text or symbols)

1. Open the document-feeder cover.

2. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water.

Line drawing of a car interior showing ventilation grilles and fan compartments (no text or symbols)

1. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed.

Line drawing of a car interior showing a tray with seats and a black arrow indicating direction (no text or symbols)

If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary.

Improve fax image quality

If the printer is having fax quality problems, try the following solutions in the order presented to resolve the issue.

• Check the scanner glass for dirt and smudges
• Check the send -fax resolution settings
- Check the image-adjustment settings
• Optimize tax quality for text or pictures
• Check the error-correction settings
• Check the fit-to-page setting
- Clean the pickup rollers and separation pad in the document feeder
- Send to a different fax machine
• Check the sender's fax machine

Try these few simple steps first:

• Use the flatbed scanner rather than the document feeder.
• Use high-quality originals.
- When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.

1. Open the scanner lid,

2. Clean the scanner glass and the document feeder strips with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.

NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner.

1. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

2. Connect the power cable to an outlet, and then

Illustration of a printer with an open lid and a blue arrow indicating the process (no text or symbols present)

3D rendering of a printer or scanner device with open lid and internal compartments (no text or symbols visible)

Check the image-adjustment settings

Adjust these additional settings to improve send-fax quality:

Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother.
- Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
- Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image.
- Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast, and Background Cleanup settings to the most appropriate for the scanned document.

1. From the Home screen on the printer control panel, select Fax.

2. Select Options.

3. In the Options pane, scroll to and select Image Adjustment.

4. Adjust the sliders to set the levels, and then select Done.

5. Select Send to send the fax.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.

Optimize fax quality for text or pictures

Optimize the fax job for the type of image being scanned: text, graphics, or photos.

1. From the Home screen on the printer control panel, select Fax.
2. Select Options.
3. In the Options pane, scroll to and select Optimize Text/Picture.

Fax
- Fax Send Settings
• General Fax Send Settings

1. Select the Error Correction Mode option. Touch the Done button.

Check the fit-to-page setting

If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple pages.

1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:

Fax

- Fax Receive Settings

- Default Job Options

• Fit to Page

1. Select the On option to enable the setting, or select the Off option to disable it.

Clean the pickup rollers and separation pad in the document feeder

Follow these steps if the document feeder does not pick up pages correctly or produces skewed output.

1. Lift the latch to release the document-feeder cover.

Diagram of a mechanical component with an arrow indicating direction (no text or symbols)

1. Open the document-feeder cover.

2. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water.

3. Close the document-feeder cover.

NOTE: Verify that the latch on the top of the document-feeder cover is completely closed.

Diagram of a mechanical component with an arrow indicating rotational motion (no text or symbols)

Line drawing of a car interior showing ventilation grilles and fan slots (no text or symbols)

NOTE: New rollers have a rough surface. As rollers wear, they become smooth.

Send to a different fax machine

Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status.

Check the sender's fax machine

Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes:

• Make sure the original document is on white (not colored) paper.
- Increase the fax resolution, quality level, or contrast settings.
• If possible, send the fax from a computer software program.

Solve wired network problems

Introduction

Certain types of problems can indicate there is a network communication problem. These problems include the following issues:

• The periodic loss of ability to communicate with the printer
• The printer cannot be found during driver installation
• A periodic failure to print

NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your printer, and then search on "update the firmware."

Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.

Poor physical connection
• The computer is unable to communicate with the printer
The printer is using incorrect link and duplex settings for the network
• New software programs might be causing compatibility problems
• The computer or workstation might be set up incorrectly
• The printer is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

Poor physical connection

• For Windows, click Start, click Run, type cmd, and then press Enter.
• For OS X, go to Applications, then Utilities, and open Terminal.

b. Type ping followed by the IP address for your printer.

c. If the window displays round-trip times, the network is working.

1. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network (also known as subnet).
2. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page.
3. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.
4. If you installed the printer using a Microsoft standard TCP/IP port, use the printer's hostname instead of the IP address.
5. If the IP address is correct, delete the printer and then add it again.

The printer is using incorrect link and duplex settings for the network

HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.

The printer is disabled, or other network settings are incorrect

Solve wireless network problems

Introduction
- Wireless connectivity checklist
• The printer does not print after the wireless configuration completes
The printer does not print, and the computer has a third-party firewall installed
The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
• The wireless printer loses communication when connected to a VPN
• The network does not appear in the wireless networks list
• The wireless network is not functioning
• Reduce interference on a wireless network

Introduction

Use the troubleshooting information to help resolve issues.

NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a configuration page from the printer control panel.

NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your printer, and then search on "update the firmware."

Wireless connectivity checklist

• For printers that do not support simultaneous wired and wireless connections, verify that the network cable is not connected.

• Verify that the printer and the wireless router are turned on and have power. Also make sure that the

• Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).

• Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point.
• Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.
  • Verify that the print driver is installed on the computer.
• Verify that you have selected the correct printer port.
• Verify that the computer and printer connect to the same wireless network.
• If your environment has multiple wireless signals and you need the printer to support dual band networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory.
  For OS X, verify that the wireless router supports Bonjour.

The printer does not print after the wireless configuration completes

1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.

The printer does not print, and the computer has a third-party firewall installed

1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure that you allow the

Cannot connect more computers to the wireless printer

1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wireless Print Direct users.
4. Turn off any third-party firewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.

The wireless printer loses communication when connected to a VPN

• Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

• Make sure the wireless router is turned on and has power.
- The network might be hidden. However, you can still connect to a hidden network. Make sure the router/access point is advertising the SSID by checking for its SSID in the available networks seen by your mobile device.

The wireless network is not functioning

1. For printers that do not support simultaneous wired and wireless connections, make sure that the network cable is disconnected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
   a. Open a command-line prompt on your computer.
   For Windows, click Start, click Run, type cmd, and then press Enter.

Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:

• Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
• Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
• Position the wireless router in a central location in line of sight with the wireless printers on the network.

Solve fax problems

• Checklist for solving tax problems
• General fax problems

Checklist for solving fax problems

Use the following checklist to help identify the cause of any fax-related problems you encounter:

Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
- Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks."

NOTE: Verify that the phone jack is connected to the tax port rather than to the network port. The ports are similar.

- Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack. Can you hear a dial tone, and can you make or receive a phone call?

What type of phone line are you using?

• Dedicated line: A standard analog fax/phone line assigned to receive or send taxes.
NOTE: The phone line should be for printer fax use only and not shared with other types of telephone devices. Examples include alarm systems that use the phone line for notifications to a monitoring company.
PBX system: A business-environment phone system. Standard home phones and the fax accessory use an analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory. You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX systems.
Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the first incoming line is busy. Try attaching the printer to the first incoming phone line. The fax accessory answers

Does your phone line have a call-waiting feature?

If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax telephone line.

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status.

1. From the Home screen, scroll to and select Reports.

2. Open the following menus:

3. Configuration/Status Pages

4. Configuration Page

5. Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages.

NOTE: The printer IP address or host name is listed on the Jetdirect Page.

On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the Modem Status. The following table identifies the status conditions and possible solutions.

NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature.

Operational / Enabled	The analog-fax accessory is installed and ready.
Operational / Disabled	The fax accessory is installed, but you have not configured the required fax settings yet.The fax accessory is installed and operational; however, the HP Digital Sencing utility has either disabled the printer fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only one fax feature, either LAN fax or analog fax can be enabled at a time.

General fax problems

The following are some common fax problems.

The fax failed to send

JBIG is enabled, and the receiving fax machine does not have JBIG capability.

Turn off the JBIG setting.

An Out of Memory status message displays on the printer control panel

The printer storage disk is full.

Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch the Delete button.

Print quality of a photo is poor or prints as a gray box

You are using the wrong page-content setting or the wrong resolution setting.

Try setting the Optimize Text/Picture option to Photograph setting.

You touched the Stop button to cancel a fax, but the fax was still sent

If the job is too far along in the sending process, you cannot cancel the job.

This is normal operation.

No fax address book button displays

None of the contacts in the selected contacts list have fax information associated with them.

Not able to locate the Fax settings in HP Web Jetadmin

Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.

Select Digital Feedies and Feed from the dose, down one

To print a one page fax on one page, set the overlay header to overlay mode, or adjust the lit-to-page setting.

A document stops in the document feeder in the middle of faxing

A jam is in the document feeder.

Clear the jam, and send the fax again.

The volume for sounds coming from the fax accessory is too high or too low

The volume setting needs to be adjusted.

Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.

Index

Symbols/Numerics

1x550-sheet trays

loading labels 39

550-sheet trays

jams 194, 201

A

accessories

ordering 46

acoustic specifications 14

AirPrint 74

alternative letterhead mode 24, 31, 35

Android devices

printing from 74

B

bin, output

locating 3

Bonjour

identifying 142

browser requirements

HP embedded Web Server 142

cleaning 217

glass 220, 224, 230

color options

changing, Windows 214

color theme

changing, Windows 214

control panel

help 173

locating 3

locating features 5

copy

optimize for text or pictures 223

copy settings

HP Embedded Web Server 145

copying

both sides 82

multiple copies 80

resolution 8

single copies 80

customer support

online 172

D

locating 3

paper-feeding problems 183

document feeder rollers

cleaning 227, 233

double-sided printing

Mac 66

Windows 63

drivers, supported 10

duplex printing

Mac 66

duplex printing (double-sided)

settings (Windows) 62

Windows 63

duplexer

clearing jams 200

duplexing

manually (Mac) 66

manually (Windows) 63

E

easy-access USB printing 76

edge-to-edge copying 223

electrical specifications 14

F

fax

feeding problems 244

optimize for text or pictures 232

required settings 134

settings 135

setup 134

fax port

locating 4

fax settings

HP Embedded Web Server 147

required 134

feeding problems 244

folders

sending to 122

formatter

locating 4

G

gateway, setting default 162

general configuration

HP Embedded Web Server 144

glass, cleaning 220, 224, 230

H

hard disks

encrypted 165

hardware integration pocket (HIP)

locating 3

HCI. See high-capacity input tray

Help button

locating 5

help, control panel 173

Hi-Speed USB 2.0 printing port

information pages 143

network settings 148

opening 161

other links list 150

print settings 145

scan settings 146

security settings 148

troubleshooting tools 147

HP Embedded Web Server (EWS)

features 142

network connection 142

HP ePrint 73

HP ePrint software 74

HP JetAdvantage business solutions

131

HP Web Jetadmin 168

HP Web Services

enabling 148

1

image quality

check cartridge status 212

information pages

HP Embedded Web Server 143

inner finisher

clear jams 208

clear staple jams 210

inner finisher accessory

configure the operation mode 42

interface ports

locating 4

Internet Explorer, versions supported

HP Embedded Web Server 142

IP Security 165

Tray 1 189

Tray 2 192

jams, paper

locations 185

Jetadmin, HP Web 158

JetAdvantage 131

jobs, stored

creating (Windows) 68

deleting 70

Mac settings 69

printing 70

K

keyboard

locating 3

L

label

orientation 39

labels

printing (Windows) 64

printing on 39

labels, loading 39

LAN port

locating 4

left door

locating 3

loading

paper in the 4,000-sheet high-

capacity input tray 32

paper in Tray 1 18

paper in Tray 2 25

local area network (LAN)

locating 4

mobile printing

Android devices 74

mobile printing solutions 8

mobile printing, software supported 12

multiple pages per sheet

printing (Mac) 67

printing (Windows) 63

N

Near Field Communication printing 72

Netscape Navigator, versions supported

HP embedded Web Server 142

network

printer name, changing 161

settings, changing 161

settings, viewing 161

network duplex settings, changing 163

Network Folder, scan to 122

network link speed settings, changing 163

network settings

HP Embedded Web Server 148

networks

default gateway 162

HP Web Jetadmin 168

IPv4 address 162

IPv6 address 162

subnet mask 162

supported 8

NFC connect and print 72

OS (operating system)

supported 8

other links list

HP Embedded Web Server 150

output bin

clear jams 198

locating 3

p

pages per minute 8

pages per sheet

selecting (Mac) 67

selecting (Windows) 63

paper

jams 186

loading the 4,000-sheet high-

capacity input tray 32

loading Tray 1 18

loading Tray 2 25

selecting 215

Tray 1 orientation 19

paper jams

550-sheet trays 194, 201

document feeder 187

high-capacity input tray 204

inner finisher 208

locations 185

output bin 198

Tray 1 189

paper pickup problems

solving 177, 179

paper type

selecting (Windows) 64

paper types

print media

loading in Tray 1 18

print on both sides

Mac 66

manually, Windows 63

Windows 63

print settings

HP Embedded Web Server 145

printer memory

sending to 128

printer memory, scan to 128

printing

from USB storage accessories 76

stored jobs 70

printing on both sides

settings (Windows) 62

priority input tray

loading envelopes 37

private printing 68

R

replacement parts

part numbers 47

replacing

cartridges 50

staple cartridges 58

required settings

fax 134

resolution

copy and scan 8

restore factory settings 174

right door

locating 3

rollers

scanning

optimize for text or pictures 226

resolution 8

scanning to email

sending documents 119

scanning to folder 122

scanning to printer folder 128

scanning to printer memory 128

scanning to USB 124

security settings

HP Embedded Web Server 148

security

encrypted hard disk 165

security lock slot

locating 4

sending to email

sending documents 119

service fluid container

replace 54

settings

fax 135

restore factory 174

Sign In button

locating 5

Sign Out button

locating 5

sleep made 166

small margins 223

special paper

printing (Windows) 64

specifications

electrical and acoustic 14

speed, optimizing 166

staple cartridges

stored jobs

creating (Mac) 69

creating (Windows) 68

deleting 70

printing 70

storing jobs

with Windows 68

subnet mask 162

supplies

low threshold settings 175

ordering 46

part numbers 47

replacing cartridges 50

replacing staple cartridges 58

using when low 175

support

online 172

system requirements

HP Embedded Web Server 142

minimum 12

T

TCP/IP

manually configuring IPv4

parameters 162

manually configuring IPv6

parameters 162

technical support

online 172

touchscreen

locating features 5

transparencies

printing (Windows) 64

Tray 1

jams 186

network problems 236

paper feed problems 177

wired network 236

wireless network 238

troubleshooting tools

HP Embedded Web Server 147

two-sided printing

settings (Windows) 62

U

[Non-Text]

B

sending to 124

USB port

enabling 76

locating 4

USB storage accessories

printing from 76

W

b browser requirements

HP Embedded Web Server 142

Web sites

customer support 172

HP Web Jetadmin, downloading

168

weight, printer 12

Wi-Fi Direct Print 12, 72

wireless network

troubleshooting 238

wireless network interference 241