24V-SS11-CT-RM - Lawn mower Snow Joe - Free user manual and instructions

USER MANUAL 24V-SS11-CT-RM Snow Joe

A Division of Snow Joe ^9 , LLC Model 24V-SS11-CT-RM

Form No. SJ-24V-SS11-CT-RM-880E-V1

THANKS FOR YOUR PURCHASE OF A REMANUFACTURED PRODUCT.

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OPERATOR'S MANUAL

A Division of Snow Joe ^® , LLC Model 24V-SS11-CT-RM

Form No. SJ-24V-SS11-CT-RM-880E-V1

IMPORTANT! Safety Instructions

All Operators Must Read These Instructions Before Use

Read all instructions before using this cordless snow shovel. Basic safety precautions should always be followed to reduce the risk of fire, electric shock and personal injury.

General Safety WARNINGS!

You and any other operator of this snow shovel must read, understand and follow these instructions in their entirety, and should reread them at the start of each snow season. Failure to follow these instructions may result in ELECTRIC SHOCK, FIRE and/or serious PERSONAL INJURY.

Notice the personal safety alert symbol △ used in this manual to draw your attention to a WARNING given along with the particular operating instruction. This means that the operation requires special ATTENTION, CAUTION and AWARENESS.

1. Keep work area clean and well lit – Cluttered, dark areas invite accidents.
2. Use the right product – Do not use this machine for any job except that for which it is intended.

3. Replacement parts. When servicing this unit, use only

4. ⚠CAUTION! Exercise caution to avoid slipping or falling. Wear protective footwear that will protect your feet and improve your footing on slippery surfaces.

5. Use safety glasses – Also use safety footwear, snug-fitting clothing, protective gloves, hearing and head protection.
6. Stay alert – Watch what you are doing. Use common sense. Do not operate the cordless snow shovel when you are tired or under the influence of alcohol or drugs.
7. Do not force the tool – It will perform better with less likelihood of personal or mechanical injury if it is used at the rate for which it was designed.
8. Do not overreach – Keep proper footing and balance at all times.
9. If the cordless snow shovel strikes a foreign object, follow these steps:
10. Stop the cordless snow shovel. Remove the battery.
11. Inspect for damage.
12. Repair any damage before restarting and operating the snow shovel.
13. Disconnect the tool – Turn off the power switch and remove the battery when it is not in use, before servicing it, when changing accessories and when performing any other maintenance task.
14. Store idle tool indoors – When not in use, the cordless snow shovel should be stored indoors in a dry, locked place out of the reach of children.

Training

Read, understand and follow all instructions on the machine and in the manual before operating this unit. Thoroughly familiarize yourself with the controls and the proper use of the equipment. Know how to stop the unit and disengage the controls quickly.
- Children should never be allowed access to the equipment. Adults should never operate the equipment without carefully reading and understanding these instructions.
- Keep the area of operation clear of all persons, particularly small children and pets.
• Exercise caution to avoid slipping or falling.

Preparation

• Thoroughly inspect the area where the equipment is to be used and remove all doormats, sleds, boards, wires and other foreign objects.
• Do not operate the equipment without wearing adequate winter garments. Avoid loose fitting articles of clothing that can become caught in moving parts. Wear footwear that will improve footing on slippery surfaces.
• Do not attempt to clear snow from a gravel or crushed rock surface. This product is intended for use only on paved surfaces.
• Never attempt to make any adjustments while the motor is running (except when specifically recommended by the manufacturer).
  • Always wear safety glasses or eye shields during operation or while performing an adjustment or repair to protect your eyes from foreign objects that may be thrown from the machine.

Operation

Do not put hands or feet near or under rotating parts. Keep clear of the discharge opening at all times.

• Never direct the discharge toward people or areas where properly damage can occur. Keep children, pets and other bystanders away from the work area.
• Do not overload the machine capacity by attempting to clear snow at too fast a rate.
• Look behind and use care when backing up with the cordless snow shovel.
• Never operate the cordless snow shovel without good visibility or light. Always be sure of your footing, and keep a firm hold on the handles. Walk, never run, with the unit.

Clearing a Clogged Rotor Housing

Hand contact with the rotating rotor blades inside the rotor housing is the most common cause of injury associated with cordless snow shovels. Never use your hands to clear a clogged rotor housing.

To clear the rotor housing:

• Shut the motor off and remove the battery.
• Wait 10 seconds to be sure the rotor blades have come to a complete stop.
  • Always use a clean-out tool, not your hands, to free the rotating blades.

Maintenance and Storage

• Check all fasteners at frequent intervals for proper tightness to ensure that the equipment is in safe working condition.
• Always refer to the operator's manual for important details, such as how to properly store your cordless snow shovel for an extended period of time.
• Maintain or replace safety and instruction labels as needed.
• Run the machine a few minutes after throwing snow to prevent the rotor blades from freezing.

Battery + Charger

IMPORTANT! Analyses confirm that incorrect use and poor care of high-performance batteries are the main factors responsible for personal and/or product damage.

WARNING! Use only approved replacement batteries; other batteries may damage the cordless snow shovel and cause it to malfunction, which can lead to serious personal injury.

⚠ WARNING! Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.

Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.

Have your battery pack serviced by a qualified repair person using only identical replacement parts. This will ensure that the safety of the battery pack is maintained.

CAUTION! To reduce the risk of injury, charge the iON-24V lithium-ion battery pack only in its designated iON-24V lithium-ion lithium-ion charger. Other types of chargers present risk of fire, personal injury and damage. Do not wire a battery pack to a power supply plug or car cigarette lighter. Such misuse will permanently disable or damage the battery pack.

- Avoid dangerous environments – Do not charge the battery pack in rain, snow or in damp or wet locations. Do not use the battery pack or charger in the presence of explosive atmospheres (gaseous fumes, dust or flammable materials) because sparks may be generated when inserting or removing the battery pack, which could lead to a fire.

- Charge in a well-ventilated area – Do not block the charger vents. Keep them clear to allow for proper ventilation. Do not allow smoking or open flames near a charging battery pack. Vented gases may explode

• Check the rated input for the charger before using – The charger must be plugged into an appropriate receptacle.
• Use only recommended attachments – Use of an attachment not recommended or sold by the battery charger or battery pack manufacturer may result in risk of fire, electric shock or personal injury.
• Unplug charger when not in use – Make sure to remove battery packs from unplugged chargers.

WARNING! To reduce the risk of electric shock, always unplug the charger before performing any cleaning or maintenance. Do not allow water to flow into the charger. Use a Ground Fault Circuit Interrupter (GFCI) to reduce shock hazards.

• Do not burn or incinerate battery packs – Battery packs may explode, causing personal injury or damage. Toxic fumes and materials are created when battery packs are burned.
• Do not crush, drop or damage battery packs – Do not use the battery pack or charger if they have sustained a sharp blow, been dropped, run over or have been damaged in any way (i.e. pierced with a nail, hit with a hammer, stepped on, etc.).
• Do not disassemble – Incorrect reassembly may pose a serious risk of electric shock, fire or exposure to toxic battery chemicals. If the battery or charger are damaged, contact an authorized Snow Joe ^ + Sun Joe ^ dealer or call the Snow Joe ^ + Sun Joe ^ customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.

• Battery chemicals cause serious burns - Never let a damaged battery pack contact the skin, eyes or mouth. If a damaged battery pack leaks battery chemicals, use rubber or neoprene gloves to safely dispose of it. If skin is exposed to battery fluids, wash the affected area with soap and water and rinse with vinegar. If eyes are exposed to battery chemicals, it is still being

• For optimum battery performance, avoid low discharge cycles by charging the battery pack frequently.

• Store the battery pack in a cool place, ideally at 77^ F ( 25^ C) and charged fully.
• Lithium-ion batteries are subject to a natural aging process. The battery pack must be replaced at the latest when its capacity falls to just 80% of its capacity when new. Weakened cells in an aged battery pack are no longer capable of meeting the high power requirements needed for the proper operation of your snow shovel, and therefore pose a safety risk.
• Do not throw battery packs into an open fire as this poses a risk of explosion.
• Do not ignite the battery pack or expose it to fire.
• Do not exhaustively discharge batteries. Exhaustive discharge will damage the battery cells. The most common cause of exhaustive discharge is lengthy storage or non-use of partially discharged batteries. Stop working as soon as the performance of the battery falls noticeably or the electronic protection system triggers. Place the battery pack in storage only after it has been fully charged.
• Protect batteries and the tool from overloads. Overloads will quickly result in overheating and cell damage inside the battery housing even if this overheating is not apparent externally.
• Avoid damage and shocks. Immediately replace batteries that have been dropped from a height of more than one meter or those that have been exposed to violent shocks, even if the housing of the battery pack appears to be undamaged. The battery cells inside the battery may have suffered serious damage. In such instances, please read the waste disposal information for proper battery disposal.

• If the battery pack suffers overloading and overheating, the integrated protective cutoff will switch off the equipment for safety reasons.

• Electrical plugs must match the outlet. Never modify the plug in any way. Do not use any adapter plugs with grounded appliances. Unmodified plugs and matching outlets will reduce the risk of electric shock.

• Keep the battery charger, battery pack(s) and the cordless tool out of the reach of children.
• Do not use the supplied battery charger to charge other cordless tools.
• During periods of heavy use, the battery pack will become warm. Allow the battery pack to cool to room temperature before inserting it into the charger to recharge.
• Do not overcharge batteries. Do not exceed the maximum charging times. These charging times only apply to discharged batteries. Frequent insertion of a charged or partially charged battery pack will result in overcharging and cell damage. Do not leave batteries in the charger for days on end.
• Never use or charge batteries if you suspect that it has been more than 12 months since the last time they were charged. There is a high probability that the battery pack has already suffered dangerous damage (exhaustive discharge).
• Charging batteries at a temperature below 41°F (5°C) will cause chemical damage to the cells and may cause a fire.
• Do not use batteries that have been exposed to heat during the charging process, as the battery cells may have suffered dangerous damage.
• Do not use batteries that have suffered curvature or deformation during the charging process or those that exhibit other atypical symptoms (gassing, hissing, cracking, etc.).
• Never fully discharge the battery pack (maximum recommended depth of discharge is 80%). A complete discharge of the battery pack will lead to premature aging of the battery cells.

IMPORTANT! Do not press the ON/OFF switch any more

1. Store the charger and your cordless tool only in dry locations with an ambient temperature of 41^ F – 105^ F ( 5^ C – 40.5^ C). Store your lithium-ion battery pack in a cool, dry place at a temperature of 77^ F ( 25^ C). Protect the battery pack, charger and cordless tool from humidity and direct sunlight. Only place fully charged batteries in storage.
2. Prevent the lithium-ion battery pack from freezing. Battery packs that were stored below 32^ F ( 0^ C) for more than 60 minutes must be discarded.
3. When handling batteries, be wary of electrostatic charge. Electrostatic discharges can damage the electronic protection system and the battery cells. Avoid electrostatic charging and never touch the battery poles.

Safety Symbols

The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all instructions on the machine before attempting to assemble and operate.

Symbols SymbolsDescriptions Descriptions
	READ THE OPERATOR'S MANUAL(S) – Read, understand and follow all instructions in the user manual(s) before attempting to assemble and operate.		WARNING! Do not expose the unit to rain or wet conditions.Keep dry.
	SAFETY ALERT – Indicates a precaution, a warning or a danger.		DANGER! Cutting/dismemberment hazard - Keep feet away from the rotating auger.
	Wear hearing protection.Wear eye protection.Wear breathing protection.		CAUTION! Beware of stones and other foreign objects that could be thrown from the appliance.
	Wear safety gloves during use to protect hands.		Wear safety footwear at all times to provide protection against objects that may accidentally fall on feet.

Know Your Cordless Snow Shovel

Read the owner's manual and safety rules carefully before operating your cordless snow shovel. Compare the illustration below to the actual unit in order to familiarize yourself with the location of the various controls and adjustments. Save this manual for future reference.

1 2 3 4 5 6 7 8 11 12 13 THE OTHER SIDE

SOLD SEPARATELY Battery + Charger options available at snowjoe.com 24VBAT-LTE 24VBAT-LT 24VBAT 24VBAT-XR 24VCHRG-QC

Technical Data

Motor 400 W brush

Battery Voltage ^* 24 V D.C.

Battery Capacity ......See page 14 for battery options and specifications

Battery Charge Time Max ...... See page 14 for battery options and specifications

Battery Run Time Max ....See page 14 for battery options and specifications

No Load Speed 2500 rpm

Rotor 2-blade paddle auger

Motor 400 W

Clearing Width 11 in. (28 cm)

Depth of Snow Cut 7 in. (17.8 cm)

Throw Distance Max ....20 ft (6 m)

Plowing Capacity Max ....See page 14 for battery options and specifications

Weight (without battery) 9.9 lbs (4.5 kg)

* Initial no-iosk voltage, when fully charged, peeks at 24 volts; nominal voltage under typical load is 21.6 volts.

Unpacking

Carton Contents

• Cordless snow shovel upper pole assembly
  • Cordless snow shovel lower pole assembly
  • Middle pole with auxiliary handle
  • Joint-fixing knob and bolt (2 sets)
• Manuals with registration card

Battery Pack Operation

The equipment is powered by a lithium-ion battery. The battery pack is completely sealed and maintenance free.

CORE TOOL

BATTERY + CHARGER SOLD SEPARATELY

In order to operate this cordless snow shovel you will need a ION+ 24V System battery and charger. See page 14 for battery and charger options and specifications, or for more information visit snowjoe.com.

Battery Charge Level Indicator

The battery pack is equipped with a push button for checking the charge level. Simply press the push button to read off the battery charge level from the LEDs of the battery indicator:

• All 3 level monitoring LEDs are lit; Battery charge level is high.
• 2 level monitoring LEDs are lit: Battery charge level is decreasing. Stop work as soon as possible.
• 1 level monitoring LED is lit: Battery is flat. Stop work IMMEDIATELY and charge the battery. Otherwise the battery's service life will be greatly shortened.

Light IndicatorsLights

Charge level button

The battery is at 30% capacity and requires charging

Charger Operation

CORE TOOL

BATTERY + CHARGER SOLD SEPARATELY

In order to operate this cordless snow shovel you will need a iON+ 24V System battery and charger. See page 14 for battery and charger options and specifications, or for more information visit snowjoe.com.

WARNING! Charge only iON+ 24V lithium-ion battery packs with its compatible iON+ 24V lithium-ion charger. Other types of batteries may cause personal injury and damage.

To reduce the risk of electric shock, do not allow water to flow into the charger's AC/DC plug.

When to Charge the iON+ 24V Lithium-Ion Battery

NOTE: The iON+ 24V lithium-ion battery packs do not develop a "memory" when charged after only a partial discharge. Therefore, it is not necessary to run down the battery pack before placing it into the charger.

• Use the battery charge indicator lights to determine when to charge your ION+ 24V lithium-ion battery pack.
• You can "top-off" your battery pack's charge before starting a big job or after a long day of use.

Charging the Battery

1. Press the push lock buttons on the battery to pull the battery pack out of the equipment (Fig. 1).

Fig. 2 Charging red Battery pack 24VCHRG-QC quick charger (Sold separately) Fully Charged green

Fig. 3 Battery pack Charging ● red ○ Fully Charged ○ green ● 24VCHRG-DPC dual port charger

1. Timely recharging of the battery will help prolong the battery's life. You must recharge the battery pack when you notice a drop in the equipment's power.

IMPORTANT! Never allow the battery pack to become fully discharged as this will cause irreversible damage to the battery.

1. When charging is complete, remove the battery from the charger by pulling the push lock button and sliding the battery backward to unlock it from the charger.

Assembly

Connecting the Poles

1. Slide the middle pole into the lower pole assembly. Align the screw holes (Fig. 4).

Fig. 4 Middle pole Lower pole assembly

1. Insert the bolt through the square hole in the pole and secure the other end with the joint-fixing knob (Fig. 5). Twist until tight.

Fig. 6 Upper pole assembly Middle pole

1. Insert the bolt through the square hole in the pole and secure the other end with the joint-fixing knob (Fig. 7). Twist until tight.

Fig. 7 Joint-fixing knob Square hole Bolt

Operation

Fig. 8 BATTERY Battery compartment

1. To start the cordless snow shovel, push and hold the safety lock switch on the side of the handle grip with your thumb and then squeeze the trigger switch with your fingers. Once the machine powers on, you can release the safety lock switch and proceed with operation (Fig. 9).

Fig. 10 Auxiliary handle Handle knob

1. Fix the handle by tightening the handle knob. Insert the battery and resume working.
   To adjust the position of the auxiliary handle, follow the instructions below:
2. Stop the machine and remove the battery. Wait until the blade comes to a complete stop.
3. Loosen handle knob slightly and adjust auxiliary handle as needed to desired position. Retighten handle knob securely (Fig. 11).

Fig. 9 Safety lock switch Trigger switch

Fig. 11 Auxiliary handle

• If you need to clear snow from a crushed rock or gravel surface, push down on the handle to keep the scraper blade clear of any loose material that the rotor blades could throw.
• This cordless snow shovel cuts a path 11 in. (28 cm) wide and up to 7 in. (17.8 cm) deep in one pass.
• When clearing deeper drifts, hold the cordless snow shovel by the upper and auxiliary handles and use a swinging or sweeping motion. Remove up to 7 in. (17.8 cm) of snow with each pass and repeat as many times as needed.
• Remove the battery after using the cordless snow shovel. Hang the shovel so it will not be misplaced or damaged.

Maintenance

To order genuine replacement parts or accessories for the Snow Joe ^® 24V-SS11-CT cordless snow shovel, please visit snowjoe.com or contact the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Proper Care for Battery + Charger

⚠ WARNING! To reduce the risk of injury, always unplug the charger and remove the battery pack from the charger before performing any maintenance task. Never disassemble the battery pack or charger. Contact your Snow Joe ^® + Sun Joe ^® dealer or the Snow Joe ^® + Sun Joe ^® customer service center for ALL repairs.

1. To reduce the risk of injury and damage, never immerse your battery pack or charger in liquid or allow any liquid to flow inside these components.

2. Clean out dust and debris from charger vents and electrical contacts by blowing with compressed air.

3. Use only mild soap on a damp cloth to clean the battery

Storage

1. Examine the cordless snow shovel thoroughly for wom, loose or damaged parts. Should you need to repair or replace a part, contact an authorized Snow Joe ^c + Sun Joe ^d dealer or call the Snow Joe ^e + Sun Joe ^f customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
2. Remove the battery from the cordless snow shovel before storing.
3. Store the cordless snow shovel indoors in a locked, dry place out of the reach of children to prevent unauthorized use or damage.

Battery + Charger Off-Season Storage

1. Do not expose your battery pack or charger to water, rain or allow them to get wet. This could permanently damage the charger and the battery pack. Do not use oil or solvents to clean or lubricate your battery pack as the plastic casing can become brittle and crack, causing a serious risk of injury.
2. Store the battery pack and charger at room temperature away from moisture. Do not store in damp locations where corrosion of terminals may occur. As with other battery pack types, permanent capacity loss can result if the pack is stored for long periods of time at high temperatures (over 120°F/49°C).
3. iON+ 24V lithium-ion battery packs maintain their charge during storage longer than other battery pack types. As a general practice, it is best to unplug the battery charger and remove the battery pack when they are not in use. Recharge the battery pack every 6 months to 50% capacity (2 lights on) during off-season storage to maintain optimal battery performance.

Battery Caution + Disposal

1. Batteries vary according to device. Consult your manual for specific information.
2. Install only new batteries of the same type in your product (where applicable).
3. Failure to insert batteries in the correct polarity, as indicated in the battery compartment or manual, may shorten the life of the batteries or cause batteries to leak.
4. Do not mix old and new batteries.
5. Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium, Nickel Metal Hydride, or Lithium-Ion) batteries.
6. Do not dispose of batteries in fire.
7. Batteries should be recycled or disposed of as per state and local guidelines.

Service and Support

If your Snow Joe ^® 24V-SS11-CT-RM cordless snow shovel requires service or maintenance, please call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Model and Serial Numbers

When contacting the company, reordering parts or arranging service from an authorized dealer, you will need to provide the model and serial numbers, which can be found on the decal located on the housing of the unit. Copy these numbers into the space provided below.

Record the following numbers from the housing or handle of your new product:

Optional Accessories

⚠ WARNING! ALWAYS use only authorized Snow Joe ^® + Sun Joe ^® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this cordless snow shovel. Contact Snow Joe ^® + Sun Joe ^® if you are unsure whether it is safe to use a particular replacement part or accessory with your cordless snow shovel. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

			ModelAcce
1		24V ION+ 2.0 Ah Lithium-Ion BatteryBattery Charge Time Max:24VCHRG-AC: 1 hr 20 min | 24VCHRG-OC: 55 min | 24VCHRG-DPC: 55 minBattery Runtime Max: 11 minPlowing Capacity Max: 825 lbs/charge (374 kg/charge)	24VBAT-LTE
2		24V ION+ 2.5 Ah Lithium-Ion BatteryBattery Charge Time Max:24VCHRG-AC: 1 hr 40 min | 24VCHRG-OC: 1 hr 10 min | 24VCHRG-DPC: 1 hr 10 minBattery Runtime Max: 14 minPlowing Capacity Max: 1,050 lbs/charge (476 kg/charge)	24VBAT-LT
3		24V ION+ 4.0 Ah Lithium-Ion BatteryBattery Charge Time Max:24VCHRG-AC: 2 hrs 40 min | 24VCHRG-OC: 1 hr 50 min | 24VCHRG-DPC: 1 hr 50 minBattery Runtime Max: 22 minPlowing Capacity Max: 1,620 lbs/charge (735 kg/charge)	24VBAT
4		24V ION+ 5.0 Ah Lithium-Ion BatteryBattery Charge Time Max:24VCHRG-AC: 3 hrs 20 min | 24VCHRG-OC: 2 hr 20 min | 24VCHRG-DPC: 2 hr 20 minBattery Runtime Max: 27 minPlowing Capacity Max: 2,025 lbs/charge (919 kg/charge)	24VBAT-XR
5

NOTES

NOTES

NOTES

SNOW JOE® + SUN JOE® REFURBISHED GOODS WARRANTY

GENERAL CONDITIONS:

Snow Joe ^® + Sun Joe ^™ operating under Snow Joe ^® , LLC warrants this refurbished product to the original purchaser for 90 days against defects in material or workmanship when used for normal residential purposes. If a replacement part or product is needed, it will be sent free of charge to the original purchaser except as noted below.

The duration of this warranty applies only if the product is put to personal use around the household. It is the owner's responsibility to correctly perform all maintenance and minor adjustments explained in the owner's manual.

HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:

To 9obtain 9a 9replacement 9part 9or 9product, 9please 9visit snowjoe.com/help or email us at [e-mail] for instructions. Please be sure to register your unit beforehand to speed up this process. Certain products may require a serial number, typically 9found 9on 9the 9decal 9affixed 9to 9the 9hous or guard of your product. All products require a valid proof of purchase.

EXCLUSIONS:

- 9Wearing 9parts 9like belts, 9augers, 9chains 9and tines 9are not covered under this warranty. Wearing parts can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).

• 6 Batteries Bare Recovered Qin Afull Afor 900 days Afrom 9th Ada

Snow Joe ^6 + Sun Joe ^6 may from time to time change the design of its products. Nothing contained in this warranty shall be construed as obligating Snow Joe ^6 + Sun Joe ^6 to incorporate such design changes into previously manufactured products, nor shall such changes be construed as an admission that previous designs were defective.

This warranty is intended to cover product defects only. Snow Joe®, 9LLC 9is 9not 9liable 9for 9indirect, incidental 9or consequential damages in connection with the use or misuse of the Snow Joe® + Sun Joe® products covered by this warranty. This 9warranty 9does 9not 9cover 9any 9cost 9or 9expense 9incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this product while waiting for a replacement part or unit under this warranty. Some states do not allow exclusions of incidental or consequential damages so the above exclusions may not apply in all 9states. 9This 9warranty 9may 9give 9you 9specific 9legal 9rights 9your state.

HOW TO REACH US:

We're here to help Monday through Friday from 9AM to 7PM EST and Sunday 9AM to 4PM. You can reach us at 1-866-SNOWJOE (1-866-766-9563), online at snowjoe.com, via email at [e-mail] or tweet us @snowjoe.

EXPORTS:

Customers who have purchased Snow Joe ^s + Sun Joe ^s