24V-SS10-CT-RM - Lawn mower Snow Joe - Free user manual and instructions
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USER MANUAL 24V-SS10-CT-RM Snow Joe
THANKS FOR YOUR PURCHASE OF A REMANUFACTURED PRODUCT.
To make sure you get the most out of your product, be sure to register online at
snowjoe.com
to enjoy full product support.
A Division of Snow Joe ^9 , LLC Model 24V-SS10-CT-RM Form No. SJ-24V-SS10-CT-RM-880E-V1
IMPORTANT!
Safety Instructions
All Operators Must Read These Instructions Before Use
Read all instructions before using this cordless snow shovel. Basic safety precautions should always be followed to reduce the risk of fire, electric shock and personal injury.
General Safety WARNINGS!
You and any other operator of this snow shovel must read, understand and follow these instructions in their entirety, and should reread them at the start of each snow season. Failure to follow these instructions may result in ELECTRIC SHOCK, FIRE and/or serious PERSONAL INJURY.
Notice the personal safety alert symbol △ used in this manual to draw your attention to a WARNING given along with the particular operating instruction. This means that the operation requires special ATTENTION, CAUTION and AWARENESS.
- Keep work area clean and well lit – Cluttered, dark areas invite accidents.
- Use the right product – Do not use this machine for any job except that for which it is intended.
-
Replacement parts – When servicing this unit, use only
-
Avoid accidental starting - Make sure the safety switch and the trigger switch are in the off position before inserting the battery in the unit. Do not carry the cordless snow shovel with the safety switch and the trigger switch engaged.
- Moving parts – Keep hands and feet away from moving parts. Keep guards in place and in proper working order.
- ⚠CAUTION! Exercise caution to avoid slipping or falling. Wear protective footwear that will protect your feet and improve your footing on slippery surfaces.
- Use safety glasses – Also use safety footwear, snug-fitting clothing, protective gloves, hearing and head protection.
- Stay alert – Watch what you are doing. Use common sense. Do not operate the cordless snow shovel when you are tired or under the influence of alcohol or drugs.
- Do not force the tool – It will perform better with less likelihood of personal or mechanical injury if it is used at the rate for which it was designed.
- Do not overreach – Keep proper footing and balance at all times.
- If the cordless snow shovel strikes a foreign object, follow these steps:
- Stop the cordless snow shovel. Remove the battery.
- Inspect for damage.
- Repair any damage before restarting and operating the snow shovel.
This cordless snow shovel can amputate hands and feet if used incorrectly. It can also pick up foreign objects, which can become dangerous projectiles when thrown into the air. Failure to observe the following safety instructions could result in serious personal injury.
Training
- Read, understand and follow all instructions on the machine and in the manual before operating this unit. Thoroughly familiarize yourself with the controls and the proper use of the equipment. Know how to stop the unit and disengage the controls quickly.
- Children should never be allowed access to the equipment. Adults should never operate the equipment without carefully reading and understanding these instructions.
- Keep the area of operation clear of all persons, particularly small children and pets.
Exercise caution to avoid slipping or falling.
Preparation
- Thoroughly inspect the area where the equipment is to be used and remove all doormats, sleds, boards, wires and other foreign objects.
- Do not operate the equipment without wearing adequate winter garments. Avoid loose fitting articles of clothing that can become caught in moving parts. Wear footwear that will improve footing on slippery surfaces.
- Do not attempt to clear snow from a gravel or crushed rock surface. This product is intended for use only on paved surfaces.
-
Never attempt to make any adjustments while the motor is running (except when specifically recommended by the manufacturer).
• Always wear safety glasses or eye shields during operation or while performing an adjustment or repair to protect your -
Stop the motor and remove the battery whenever you leave the operating position, when transporting the unit, before unclogging the rotor blade housing and when making any repairs, adjustments or inspections to the unit.
- When cleaning, repairing or inspecting the cordless snow shovel, make sure that all moving parts have come to a complete stop before beginning work.
• Exercise extreme caution when operating on slopes. - Never operate the cordless snow shovel without proper guards and other safety devices in place and in proper working order.
- Never direct the discharge toward people or areas where property damage can occur. Keep children, pets and other bystanders away from the work area.
- Do not overload the machine capacity by attempting to clear snow at too fast a rate.
- Look behind and use care when backing up with the cordless snow shovel.
- Never operate the cordless snow shovel without good visibility or light. Always be sure of your footing, and keep a firm hold on the handles. Walk, never run, with the unit.
Clearing a Clogged Rotor Housing
Hand contact with the rotating rotor blades inside the rotor housing is the most common cause of injury associated with cordless snow shovels. Never use your hands to clear a clogged rotor housing.
To clear the rotor housing:
- Shut the motor off and remove the battery.
- Wait 10 seconds to be sure the rotor blades have come to a complete stop.
• Always use a clean-out tool, not your hands, to free the rotating blades.
Maintenance and Storage
Battery + Charger Safety Instructions
NOTE: This unit is a core tool. The battery and the charger are not included. They must be purchased separately.
Model 24V-SS10-CT-RM is compatible with the iON+ 24V System batteries and chargers. See page 14 for more information.
We pay a great deal of attention to the design of every battery pack to ensure that we supply you with batteries that are safe, durable and have a high energy density. The battery cells have a wide range of safety devices. Each individual cell is initially formatted and its electrical characteristic curves are recorded. This data is then used exclusively to be able to assemble the best possible battery packs.
Despite all the safety precautions, caution must always be exercised when handling batteries. The following points must be obeyed at all times to ensure safe use. Safe use can only be guaranteed if undamaged cells are used. Incorrect handling of the battery pack can cause cell damage.
IMPORTANT! Analyses confirm that incorrect use and poor care of high-performance batteries are the main factors responsible for personal and/or product damage.
WARNING! Use only approved replacement batteries; other batteries may damage the cordless snow shovel and cause it to malfunction, which can lead to serious personal injury.
WARNING! Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
or removing the battery pack, which could lead to a fire.
- Charge in a well-ventilated area – Do not block the charger vents. Keep them clear to allow for proper ventilation. Do not allow smoking or open flames near a charging battery pack. Vented gases may explode.
NOTE: The safe temperature range for the battery is 41^ F – 105^ F ( 5^ C – 40.5^ C). Do not charge the battery outside in freezing weather; charge it at room temperature. - Maintain charger cord – When unplugging the charger, pull the plug, not the cord, from the receptacle to reduce the risk of damage to the electrical plug and cord.
- Never carry the charger by its cord or yank it by the cord to disconnect it from the receptacle. Keep the cord away from heat, oil and sharp edges. Make sure the cord will not be stepped on, tripped over or subjected to damage or stress when the charger is in use. Do not use the charger with a damaged cord or plug. Replace a damaged charger immediately.
- Do not use an extension cord unless it is absolutely necessary - Using the wrong, damaged or improperly wired extension cord poses a risk of fire and electric shock. If an extension cord must be used, plug the charger into a properly wired 16 gauge or larger extension cord with the female plug matching the male plug on the charger. Make sure that the extension cord is in good electrical condition.
- Charger 24VCHRG-QC is rated for 120 volt AC only – The charger must be plugged into an appropriate receptacle.
- Use only recommended attachments – Use of an attachment not recommended or sold by the battery charger or battery pack manufacturer may result in risk of fire, electric shock or personal injury.
- Unplug charger when not in use – Make sure to remove battery packs from unplugged chargers.
⚠ WARNING! To reduce the risk of electric shock,
call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
- Battery chemicals cause serious burns – Never let a damaged battery pack contact the skin, eyes or mouth. If a damaged battery pack leaks battery chemicals, use rubber or neoprene gloves to safely dispose of it. If skin is exposed to battery fluids, wash the affected area with soap and water and rinse with vinegar. If eyes are exposed to battery chemicals, immediately flush with water for 20 minutes and seek medical attention. Remove and dispose of contaminated clothing.
- Do not short circuit – A battery pack will short circuit if a metal object makes a connection between the positive and negative contacts on the battery pack. Do not place a battery pack near anything that may cause a short circuit, such as paper clips, coins, keys, screws, nails and other metallic objects. A short-circuited battery pack poses a risk of fire and severe personal injury.
- Store your battery pack and charger in a cool, dry place – Do not store the battery pack or charger where temperatures may exceed 105°F (40.5°C), such as in direct sunlight or inside a vehicle or metal building during the summer.
Information about the battery
- The battery pack supplied with your cordless snow shovel is only partially charged. The battery pack has to be charged completely before you use the tool for the first time.
- For optimum battery performance, avoid low discharge cycles by charging the battery pack frequently.
- Store the battery pack in a cool place, ideally at 77°F (25°C) and charged to at least 40%.
- Lithium-ion batteries are subject to a natural aging process. The battery pack must be replaced at the latest when its capacity falls to just 80% of its capacity when
meter or those that have been exposed to violent shocks, even if the housing of the battery pack appears to be undamaged. The battery cells inside the battery may have suffered serious damage. In such instances, please read the waste disposal information for proper battery disposal.
- If the battery pack suffers overloading and overheating, the integrated protective cutoff will switch off the equipment for safety reasons.
IMPORTANT! Do not press the ON/OFF switch any more if the protective cut-off has been activated. This may damage the battery pack.
- Use only original battery packs. The use of other batteries poses a fire risk and may result in injuries or an explosion.
Information about the charger and the charging process
- Please check the data marked on the rating plate of the battery charger. Be sure to connect the battery charger to a power supply with the voltage marked on the rating plate. Never connect it to a different mains voltage.
- Protect the battery charger and its cord from damage. Keep the charger and its cord away from heat, oil and sharp edges. Have damaged cords repaired without delay by a qualified technician at an authorized Snow Joe ^® + Sun Joe ^® dealer or call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).
- Electrical plugs must match the outlet. Never modify the plug in any way. Do not use any adapter plugs with grounded appliances. Unmodified plugs and matching outlets will reduce the risk of electric shock.
- Keep the battery charger, battery pack(s) and the cordless tool out of the reach of children.
-
Do not use the supplied battery charger to charge other cordless tools.
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Do not use batteries that have suffered curvature or deformation during the charging process or those that exhibit other atypical symptoms (gassing, hissing, cracking, etc.).
- Never fully discharge the battery pack (maximum recommended depth of discharge is 80%). A complete discharge of the battery pack will lead to premature aging of the battery cells.
Protection from environmental influences
- Wear suitable work clothes. Wear safety goggles.
- Protect your cordless tool and the battery charger from moisture and rain. Moisture and rain can cause dangerous cell damage.
- Do not use the cordless tool or the battery charger near vapors and flammable liquids.
- Use the battery charger and cordless tools only in dry conditions and at an ambient temperature of 41^ F – 105^ F ( 5^ C – 40.5^ C).
- Do not keep the battery charger in places where the temperature is liable to reach over 105^ F ( 40.5^ C). In particular, do not leave the battery charger in a car that is parked in the sunshine.
- Protect batteries from overheating. Overloads, overcharging and exposure to direct sunlight will result in overheating and cell damage. Never charge or work with batteries that have been overheated – replace them immediately, if possible.
- Store the charger and your cordless tool only in dry locations with an ambient temperature of 41^ F – 105^ F ( 5^ C – 40.5^ C). Store your lithium-ion battery pack in a cool, dry place at a temperature of 77^ F ( 25^ C). Protect the battery pack, charger and cordless tool from humidity and direct sunlight. Only place fully charged batteries in
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all instructions on the machine before attempting to assemble and operate.
| Symbols SymbolsDescriptions Descriptions | |||
![]() | READ THE OPERATOR'S MANUAL(S) – Read, understand and follow all instructions in the user manual(s) before attempting to assemble and operate. | ![]() | WARNING! Do not expose the unit to rain or wet conditions. Keep dry. |
![]() | SAFETY ALERT - Indicates a precaution, a warning or a danger. | ![]() | DANGER! Cutting/dismemberment hazard - Keep feet away from the rotating auger. |
![]() | Wear hearing protection.Wear eye protection.Wear breathing protection. | ![]() | CAUTION! Beware of stones and other foreign objects that could be thrown from the appliance. |
![]() | Wear safety gloves during use to protect hands. | ![]() | Wear safety footwear at all times to provide protection against objects that may accidentally fall on feet. |
![]() | DANGER! Cutting/dismemberment | ||
Know Your Cordless Snow Shovel
Read the owner's manual and safety rules carefully before operating your cordless snow shovel. Compare the illustration below to the actual unit in order to familiarize yourself with the location of the various controls and adjustments. Save this manual for future reference.
- Upper handle
- ON/OFF trigger switch
- Battery compartment
- Handle knob
- Joint-fixing knob, washer and bolt (2)
- Middle pole
- Lower pole
- Motor housing
- Scraper blade
- Auger blade
- Upper pole
- Auxiliary handle
- Safety switch

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bolt (2) 1 2 3 4 5 6 7 11 12 13 THE OTHER SIDE THE OTHER SIDETechnical Data
Battery Voltage ^* 24 V D.C.
Battery Capacity ....See page 14 for battery options and specifications
Battery Charge Time Max ...... See page 14 for battery options and specifications
Battery Run Time Max ......See page 14 for battery options and specifications
No Load Speed 2500 rpm
Rotor....2-blade plastic
paddle auger
Motor 210 W brush
Clearing Width 10 in. (25.4 cm)
Depth of Snow Cut ....6 in. (15 cm)
Throw Distance Max 20 ft (6 m)
Plowing Capacity Max ......See page 14 for battery options and specifications
Weight (without battery) 8.2 lbs (3.7 kg)
'Initial no-load voltage, when fully charged, peaks at 24 volts; nominal voltage under typical load is 21.6 volts.
Unpacking
Carton Contents
• Cordless snow shovel upper pole assembly
- Cordless snow shovel lower pole assembly
- Middle pole
• Joint-fixing knob, washer and bolt (2 sets)
- Manual with registration card
IMPORTANT! The equipment and packaging material are not toys. Do not let children play with plastic bags, foils or small parts. These items can be swallowed and pose a suffocation risk!
Battery Pack Operation
The equipment is powered by a lithium-ion battery. The battery pack is completely sealed and maintenance free.
CORE TOOL
BATTERY + CHARGER SOLD SEPARATELY
In order to operate this cordless snow shovel you will need a ION+ 24V System battery and charger. See page 14 for battery and charger options and specifications, or for more information visit snowjoe.com.
Battery Charge Level Indicator
The battery pack is equipped with a push button for checking the charge level. Simply press the push button to read off the battery charge level from the LEDs of the battery indicator:
- All 3 level monitoring LEDs are lit: Battery charge level is high.
- 2 level monitoring LEDs are lit: Battery charge level is decreasing. Stop work as soon as possible.
- 1 level monitoring LED is lit: Battery is flat. Stop work IMMEDIATELY and charge the battery. Otherwise the battery's service life will be greatly shortened.




Light IndicatorsLights
Charger Operation
CORE TOOL
BATTERY + CHARGER SOLD SEPARATELY
In order to operate this cordless snow shovel you will need a iON+ 24V System battery and charger. See page 14 for battery and charger options and specifications, or for more information visit snowjoe.com.

WARNING! Charge only iON+ 24V lithium-ion battery packs with its compatible iON+ 24V lithium-ion quick charger. Other types of batteries may cause personal injury and damage.
To reduce the risk of electric shock, do not allow water to flow into the charger's AC/DC plug.
When to Charge the iON+ 24V Lithium-Ion Battery
NOTE: The iON+ 24V lithium-ion battery packs do not develop a "memory" when charged after only a partial discharge.
Therefore, it is not necessary to run down the battery pack before placing it into the charger.
- Use the battery charge indicator lights to determine when to charge your ION+ 24V lithium-ion battery pack.
- You can "top-off" your battery pack's charge before starting a big job or after a long day of use.
Charging the Battery
- Press the push lock buttons on the battery to pull the battery pack out of the equipment (Fig. 1).

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Fig. 2 Charging red Battery pack 24VCHRG-QC quick charger (Sold separately) Fully Charged green
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Fig. 3 Battery pack Charging red Fully Charged green 24VCHRG-DBCIMPORTANT! Never allow the battery pack to become fully discharged as this will cause irreversible damage to the battery.
- When charging is complete, remove the battery from the charger by pulling the push lock button and sliding the battery backward to unlock it from the charger.
Assembly
Connecting the Poles
- Slide the middle pole into the lower pole assembly and the upper pole assembly. Align the screw holes (Fig. 4).

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Fig. 4 Upper pole assembly Middle pole Lower pole assembly- Insert the joint-fixing bolts through the aligned holes in the poles and secure the other end with the washers and the joint-fixing knobs (Fig. 5). Twist until tight.
NOTE: You may have to carefully move the wiring inside the tube to one side if it blocks the path of the bolt.
VIII
Operation
WARNING! Keep the area to be cleared free of stones, toys or other foreign objects that the rotor blades might pick up and throw. Such items could be covered by snow and are easy to overlook, so be sure to conduct a thorough inspection of the area before beginning work.
Starting the Machine
- Slide the battery down in the battery compartment until it clicks to lock it into position (Fig. 6).

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Fig. 6 Battery Battery compartment- To start the cordless snow shovel, push and hold the safety lock switch on the side of the handle grip with your thumb and then squeeze the trigger switch with your fingers. Once the machine powers on, you can release the safety lock switch and proceed with operation (Fig. 7).

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Fig. 7 Safety lock switch Trigger switch- Loosen the auxiliary handle by turning the handle knob counterclockwise. Rotate the auxiliary handle to a comfortable position (Fig. 8).

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Fig. 8 Auxiliary handle Handle knob- Fix the handle by tightening the handle knob. Insert the battery and resume working.
To adjust the position of the auxiliary handle, follow the instructions below:
- Stop the machine and remove the battery. Wait until the blade comes to a complete stop.
- Loosen handle knob slightly and adjust auxiliary handle as needed to desired position. Retighten handle knob securely (Fig. 9).

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Fig. 9 AuxiliaryOperating Tips
- Start the cordless snow shovel. Push the shovel forward at a comfortable rate, yet slow enough to clear the path completely. The clearing width of the snow shovel and the depth of snowfall should dictate your forward speed.
- Direct the snow discharge to the right or to the left by holding the cordless snow shovel at a slight angle.
• To remove snow most efficiently, throw the snow downwind and slightly overlap each swath. - If you need to clear snow from a crushed rock or gravel surface, push down on the handle to keep the scraper blade clear of any loose material that the rotor blades could throw.
- This cordless snow shovel cuts a path 10 in. (25.4 cm) wide and up to 6 in. (15 cm) deep in one pass.
- When clearing deeper drifts, hold the cordless snow shovel by the upper and lower handles and use a swinging or sweeping motion. Remove up to 6 in. (15 cm) of snow with each pass and repeat as many times as needed.
- Remove the battery after using the cordless snow shovel. Hang the shovel so it will not be misplaced or damaged.
Maintenance
To order genuine replacement parts or accessories for the Snow Joe ^® 24V-SS10-CT-RM cordless snow shovel, please visit snowjoe.com or contact the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).
Proper Care for Battery + Charger
⚠ WARNING! To reduce the risk of injury, always unplug the charger and remove the battery pack from the charger before performing any maintenance task. Never disassemble
Lubricating the Cordless Snow Shovel
This cordless snow shovel does not need lubrication. All bearings are lubricated at the factory for the life of the product.
Storage
- Examine the cordless snow shovel thoroughly for worn, loose or damaged parts. Should you need to repair or replace a part, contact an authorized Snow Joe ^® + Sun Joe ^® dealer or call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
- Remove the battery from the cordless snow shovel before storing.
- Store the cordless snow shovel indoors in a locked, dry place out of the reach of children to prevent unauthorized use or damage.
Battery + Charger Off-Season Storage
- Do not expose your battery pack or charger to water, rain or allow them to get wet. This could permanently damage the charger and the battery pack. Do not use oil or solvents to clean or lubricate your battery pack as the plastic casing can become brittle and crack, causing a serious risk of injury.
- Store the battery pack and charger at room temperature away from moisture. Do not store in damp locations where corrosion of terminals may occur. As with other battery pack types, permanent capacity loss can result if the pack is stored for long periods of time at high temperatures (over 120°F/49°C).
- iON+ 24V lithium-ion battery packs maintain their charge during storage longer than other battery pack types. As a general practice, it is best to unplug the battery
⚠ WARNING! To reduce the risk of injury or explosion, never burn or incinerate a battery pack even if it is damaged, dead or completely discharged. When burned, toxic fumes and materials are emitted into the surrounding atmosphere.
- Batteries vary according to device. Consult your manual for specific information.
- Install only new batteries of the same type in your product (where applicable).
- Failure to insert batteries in the correct polarity, as indicated in the battery compartment or manual, may shorten the life of the batteries or cause batteries to leak.
- Do not mix old and new batteries.
- Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium, Nickel Metal Hydride, or Lithium-Ion) batteries.
- Do not dispose of batteries in fire.
- Batteries should be recycled or disposed of as per state and local guidelines.
Service and Support
If your Snow Joe ^8 24V-SS10-CT-RM cordless snow shovel requires service or maintenance, please call the Snow Joe ^5 + Sun Joe ^5 customer service center at 1-866-SNOWJOE (1-866-766-9563).
Model and Serial Numbers
When contacting the company, reordering parts or arranging service from an authorized dealer, you will need to provide the model and serial numbers, which can be found on the decal located on the housing of the unit. Copy these numbers into the space provided below.
Optional Accessories
⚠ WARNING! ALWAYS use only authorized Snow Joe ^® + Sun Joe ^® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this cordless snow shovel. Contact Snow Joe ^® + Sun Joe ^® if you are unsure whether it is safe to use a particular replacement part or accessory with your cordless snow shovel. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.
| ModelAcce | |||
| 1 | ![]() | 24V ION+ 2.0 Ah Lithium-Ion BatteryBattery Charge Time Max:24VCHRG-AC: 1 hr 20 min | 24VCHRG-OC: 55 min | 24VCHRG-DPC: 55 minBattery Runtime Max: 12 minPlowing Capacity Max: 815 lbs/charge (370 kg/charge) | 24VBAT-LTE |
| 2 | ![]() | 24V ION+ 2.5 Ah Lithium-Ion BatteryBattery Charge Time Max:24VCHRG-AC: 1 hr 40 min | 24VCHRG-OC: 1 hr 19 min | 24VCHRG-DPC: 1 hr 16 minBattery Runtime Max: 15 minPlowing Capacity Max: 1,020 lbs/charge (483 kg/charge) | 24VBAT-LT |
| 3 | ![]() | 24V ION+ 4.0 Ah Lithium-Ion BatteryBattery Charge Time Max:24VCHRG-AC: 2 hrs 40 min | 24VCHRG-QC: 1 hr 50 min | 24VCHRG-DPC: 1 hr 50 minBattery Runtime Max: 24 minPlowing Capacity Max: 1,632 lbs/charge (740 kg/charge) | 24VBAT |
| 4 | ![]() | 24V ION+ 5.0 Ah Lithium-Ion BatteryBattery Charge Time Max:24VCHRG-AC: 3 hrs 20 min | 24VCHRG-QC: 2 hr 20 min | 24VCHRG-DPC: 2 hr 20 minBattery Runtime Max: 30 minPlowing Capacity Max: 2,040 lbs/charge (925 kg/charge) | 24VBAT-XR |
| 5 | ![]() | ||

SNOW JOE® + SUN JOE® REFURBISHED GOODS WARRANTY
GENERAL CONDITIONS:
Snow Joe ^x + Sun Joe ^x operating under Snow Joe ^a , LLC warrants this refurbished product to the original purchaser for 90 days against defects in material or workmanship when used for normal residential purposes. If a replacement part or product is needed, it will be sent free of charge to the original purchaser except as noted below.
The duration of this warranty applies only if the product is put to personal use around the household. It is the owner's responsibility to correctly perform all maintenance and minor adjustments explained in the owner's manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To 9obtain 9a 9replacement 9part 9or 9product, 9please 9visit snowjoe.com/help or email us at help@snowjoe.com for instructions. Please be sure to register your unit beforehand to speed up this process. Certain products may require a serial number, 9typically 9found 9on 9the 9decal 9affixed 9to 9the 9hou or guard of your product. All products require a valid proof of purchase.
EXCLUSIONS:
- 9Wearing 9parts 9like belts, 9augers, 9chains 9and tines 9are not covered under this warranty. Wearing parts can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).
• 6 Batteries Bare Recovered Qin Afull Afor 900 days Afrom 9th Ada
Snow Joe ^6 + Sun Joe ^6 may from time to time change the design of its products. Nothing contained in this warranty shall be construed as obligating Snow Joe ^6 + Sun Joe ^6 to incorporate such design changes into previously manufactured products, nor shall such changes be construed as an admission that previous designs were defective.
This warranty is intended to cover product defects only. Snow Joe®, 9LLC 9is 9not 9liable 9for 9indirect, incidental 9or consequential damages in connection with the use or misuse of the Snow Joe® + Sun Joe® products covered by this warranty. This 9warranty 9does 9not 9cover 9any 9cost 9or 9expense 9incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this product while waiting for a replacement part or unit under this warranty. Some states do not allow exclusions of incidental or consequential damages so the above exclusions may not apply in all 9states. 9This 9warranty 9may 9give 9you 9specific 9legal 9rights 9your state.
HOW TO REACH US:
We're here to help Monday through Friday from 9AM to 7PM EST and Sunday 9AM to 4PM. You can reach us at 1-866-SNOWJOE (1-866-766-9563), online at snowjoe.com, via email at help@snowjoe.com or tweet us @snowjoe.
EXPORTS:
Customers who have purchased Snow Joe ^s + Sun Joe ^s













