SWJ802E-M - Saw Sun Joe - Free user manual and instructions

USER MANUAL SWJ802E-M Sun Joe

A Division of Snow Joe ^2 , LLC Model SWJ802E-RM Form No. SJ-SWJ802E-RM-880E-V1

THANKS FOR YOUR PURCHASE OF A REMANUFACTURED PRODUCT.

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to enjoy full product support.

OPERATOR'S MANUAL

Let Gravity Do The Work ^®

ELECTRIC POLE CHAIN SAW

8-INCH | 6.5-AMP | MULTI-ANGLE HEAD

A Division of Snow Joe ^2 , LLC Model SWJ802E-RM Form No. SJ-SWJ802E-RM-880E-V1

IMPORTANT!

Safety Instructions

All Operators Must Read These Instructions Before Use

Always follow these safety guidelines. Failure to do so may result in serious bodily injury or death.

⚠️DANGER! This indicates a hazardous situation, which, if not followed, will result in serious injury or death.

⚠ WARNING! This indicates a hazardous situation, which, if not avoided, could result in serious injury or death.

⚠️CAUTION! This indicates a hazardous situation, which, if not avoided, could result in minor or moderate injury.

General Safety

WARNING! When using electric yard tools, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and personal injury, including the following:

1. Keep guards in place – Protective guards should be checked periodically to ensure they are properly fitted and in correct working order.
2. Remove adjusting keys and wrenches - Check that adjusting wrenches are removed from the saw before

substantial non-skid footware, and close-fitting clothing is recommended when working outdoors with power tools.

1. Wear protective hair coverings to contain long hair.
2. Always wear safety glasses and ear defenders to provide eye and ear protection – Everyday eyeglasses only have impact resistant lenses and do not provide the same protection as safety glasses.
3. Wear face or dust masks - If the cutting operation is dusty, the use of a face or dust mask specially designed to filter out miscoscopic particles is recommended.
4. Do not overreach – Keep proper footing and balance at all times.
5. Maintain tools with care – Keep tools sharp and clean for best and safest performance. Follow instructions for lubricating and changing accessories.
6. Disconnect tool – Disconnect the pole chain saw from the power supply when not in use, before servicing, when transporting, or when changing the chain or other accessories.
7. Reduce the risk of unintentional starting - Make sure the switch is in the OFF position before plugging the tool into a power source.
8. Use recommended accessories – Consult the owner's manual for recommended accessories. The use of improper accessories may cause risk of injury.
9. Check for damaged parts - Before each use, repair or replace any guard or part that is damaged. In addition, check for alignment of moving parts, binding of moving

Electrical Safety

1. Ground fault circuit interrupter (GFCI) protection should be provided on the circuit(s) or outlet(s) to be used for the pole chain saw. Receptacles are available having built-in GFCI protection and may be used for this measure of safety.
2. To prevent electric shock, use only with an extension cord suitable for outdoor use, such as SW-A, SOW-A, STW-A, STOW-A, SJW-A, SJOW-A, SJTW-A, or SJTOW-A.
   Before use, check that the extension cord is in good condition. When using an extension cord, make sure to use one heavy enough to carry the current your product will draw. An undersized cord will cause a drop in line voltage resulting in loss of power and overheating.
3. To reduce the risk of electric shock, this appliance has a polarized plug (i.e. one blade is wider than the other). Use this appliance only with a polarized UL-, CSA- or ETL-rated extension cord for outdoor, all-weather use. The appliance plug will fit into a polarized extension cord only one way.
   If the appliance plug does not fit fully into the extension cord, reverse the plug. If the plug still does not fit, obtain a correct polarized extension cord. A polarized extension cord will require the use of a polarized wall outlet. The extension cord plug will fit into the polarized wall outlet only one way. If the plug does not fit fully into the wall outlet, reverse the plug. If the plug still does not fit, contact a qualified electrician to install the proper wall outlet. Do not modify the appliance plug, extension cord receptacle or extension cord plug in any way.

WARNING!

Electric shock may cause SEVERE INJURY or DEATH. Heed these warnings:

cords as shown in Table 1.

Table 1. Method of Securing Extension Cord

Cord set Appliance Cord (A) Tie cord as shown (B) Connect plug and receptacle

1. Do not abuse the cord. Never pull the pole chain saw by the cord or yank the cord to disconnect it from the receptacle. Keep the cord away from heat, oil, and sharp edges.

Specific Safety Rules For Pole Chain Saws

⚠ WARNING! SHOCK HAZARD! – To protect yourself from electrocution, do not operate the pole chain saw within 50 ft (15 m) of overhead wires. Failure to follow this instruction could result in severe personal injury.

Operating Tips For Pole Chain Saws

• Stay alert. Use common sense while operating the unit.

• Keep work area clean and well-lit. Cluttered areas invite

• Keep all parts of the body away from the saw chain while operating the pole chain saw.

• Do not force the pole chain saw while cutting. Apply light pressure. It will perform more effectively and safely if it is used at the rate for which it was designed.
• Use extreme caution when cutting a limb that is under tension. When wood tension is released, the limb could spring back and strike the operator, causing severe injury or death.
• Do not carry a plugged-in unit. Carry the pole chain saw from one place to another with the unit unplugged. During transport, hold the pole at its balance point (close to the saw end), with the guide bar and chain facing to the rear.
• Do not cut small brush and saplings with the pole chain saw. Small branches may catch in the chain and be whipped towards the operator, which could pull the operator off balance.

Kickback

⚠ WARNING! Kickback may occur when the nose or tip of the guide bar touches an object, or when the wood closes in and pinches the saw chain in the cut.

AVOID CONTACTING THE GUIDE BAR TIP WITH ANY

OBJECT. In some cases, when the tip makes contact with an object, it may cause a fast reverse reaction, kicking the guide bar up and back towards the operator. Pinching the saw chain along the top of the guide bar may also push the guide bar rapidly back towards the operator. Either of these reactions may cause you to lose control of the pole chain saw, which could result in serious personal injury.

• Kickback safety devices on this pole chain saw include a skip chain and a low kickback guide bar. These will reduce, but not entirely prevent, kickbacks. Follow the necessary precautions indicated in this operator's manual to avoid kickbacks.

Sun Joe ^® replacement parts designed specifically for use with this pole chain saw.

- Never use a dull or loose chain. Keep the chain sharp with proper tension.

Pole Chain Saw Trimming Precautions

• Never stand directly under the limb you are trimming. Always position yourself outside the path of falling debris.
• Never stand on a ladder or other type of unstable support while using the pole chain saw.
• Keep all handles and grip surfaces clean, dry, and free from oil and grease.
  • Always use both hands to operate the pole chain saw. Keep a firm, steady pressure on the pole chain saw while cutting, but do not try to cut limbs larger in diameter than the length of the guide bar.
• Keep other people and pets away from the cutting end of the pole chain saw and at a safe distance away from the work area.
• Do not use the pole chain saw near cable, electric power, or telephone lines. Maintain a minimum clearance of 50 ft (15 m) from all power lines.

Safety Symbols

The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all instructions on the machine before attempting to assemble and operate.

Symbols SymbolsDescriptions Descriptions
	READ THE OPERATOR'S MANUAL(S) - Read, understand and follow all instructions in the user manual(s) before attempting to assemble and operate.		Keep bystanders and children a safe distance away.
	SAFETY ALERT - Indicates a precaution, a warning or a danger.		WARNING! Do not expose the unit to rain or wet conditions.
	Wear personal protective equipment, including close-fitting clothing.		WEAR EYE AND HEARING PROTECTION - For protection against injury, wear ear defenders and safety goggles.
	CAUTION! Avoid contacting the guide bar tip with any object. Tip contact may cause the guide bar to move suddenly upward and backwards, which may cause serious injury to the user.		WARNING! SHOCK HAZARD - Keep at least 50 ft (15 m) away from power lines. Do not overreach. Keep proper footing and balance at all times.

Know Your Electric Pole Chain Saw

Read the owner's manual and safety instructions carefully before operating the pole chain saw. Compare the illustration below to the pole chain saw in order to familiarize yourself with the location of the various controls and adjustments. Save this manual for future reference.

This picture is from the opposite side of this illustration 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 SUNJOE

1. 8 in. guide bar

2. Front handle foam grip

3. 8 in. cutting chain

4. Telescopic pole

Unpacking

Carton Contents

• Electric pole chain saw
- 8 in. (20.3 cm) chain
• 8 in. (20.3 cm) guide bar
- Dual-tipped hex key wrench/blade screwdriver
- Cutting bar sheath
- Manual with registration card

1. Carefully remove the pole chain saw and check to see that all of the above items are supplied.

2. Inspect the product carefully to make sure no breakage or damage occurred during shipping. If you find damaged or missing parts, DO NOT return the unit to the store. Please call the Snow Joe* + Sun Joe* customer service center at 1-866-SNOWJOE (1-866-766-9563).

NOTE: Do not discard the shipping carton and packaging material until you are ready to use your new electric pole chain saw. The packaging is made of recyclable materials. Properly dispose of these materials in accordance with local regulations.

IMPORTANT! The equipment and packaging material are not toys. Do not let children play with plastic bags, foils, or small parts. These items can be swallowed and pose a suffocation risk!

Assembly

WARNING! Always wear heavy-duty gloves when handling the bar and chain. Mount the bar and chain very carefully so as not to impair the safety and efficiency of the machine. If in doubt, contact an authorized Snow Joe ^™ +

Installing/Replacing the Guide Bar and Chain

Tools and supplies required:

• Dual-tipped hex key wrench/blade screwdriver (supplied)
• Heavy-duty work gloves

NOTE: When replacing the guide bar and chain, use only identical replacement parts. Make sure the pole chain saw is disconnected from the power supply before proceeding with installation.

1. Using the supplied flat-tip blade screwdriver, remove the end cover nut cap from the chain/sprocket end cover to expose the end cover nut (Figs. 1 & 2).

TIP: When replacing the chain, slide on the cutting bar sheath temporarily for added protection.

Fig. 1 End cover nut cap SUNJOE Blade screwdriver

Fig. 2 End cover nut

Fig. 4 SUNJOE Chain/sprocket end cover

1. Remove the cutting bar and chain from the mounting surface (Fig. 5).

2. Starting at the tip, mount the chain drive links into the bar groove, leaving a loop at the back of the bar. The chain will loosely fit until it is placed on the sprocket. (Figs. 7 & 8)

NOTE: Make certain of the direction of the chain → If the chain is mounted backwards, the saw will vibrate abnormally and will not cut.

Fig. 5 SUNJOE Chain Cutting bar

1. Remove the old chain from the bar.

Fig. 7 SUNJOE

1. Lay out the new saw chain in a loop and straighten any kinks. THE SHARP SIDE OF THE TEETH MUST
   

Fig. 8 UNJOE Loop

1. Adjust the chain tension as needed by adjusting the chain tensioner screw with the supplied flat-lip blade screwdriver. Make sure to align the chain tensioner screw with the pin hole (Fig. 10).

Fig. 10 Chain tensioner Blade screwdriver

1. Replace the chain/sprocket end cover by inserting the rear tab first into the rear tab slot and position the cover onto the saw head. Tighten the end cover nut, but leave the bar free to move for tension adjustment (Fig. 11).

Fig. 11 Rear tab SUNJOE End cover nut

Fig. 12 Chain tensioner screw

1. Tighten the end cover nut using the hex key wrench (Fig. 11), then replace the end cover nut cap to secure the chain/sprocket end cover (Fig. 13).

Fig. 13 End cover nut cap SUNJOE Chain/sprocket end cover

NOTE: If the chain is too tight, it will not rotate. Loosen the end cover nut slightly and turn the chain tensioner 1/4 turn counterclockwise. Lift the tip of the guide bar up

Fig. 14 Oil tank cap Oil level window MIN Minimum level mark

• Starting, stopping, and restarting an electric motor repeatedly within a few seconds can generate a great deal of heat and damage the motor. To protect the life of your electric pole chain saw, always wait at least five seconds after stopping before restarting the saw.

⚠ WARNING! Be certain that the chain is not in contact with any object when you start the motor.

⚠ WARNING! Keep hands away from chain. Keep hands on handles. Do not overreach.

A good, firm grip on the tool using both hands will help you maintain control. When using the pole chain saw, place one hand on the front handle foam grip and the other hand on the rear handle with your thumbs and fingers encircling the pole and handle. A firm grip combined with proper positioning of the handle against your body will help you maintain control of the saw. Do not let go of the pole chain saw while it is in operation.

⚠ WARNING! Do not operate the pole chain saw in a

⚠ WARNING! Do not cut trees near electrical wires.

⚠ WARNING! Failure to lubricate the chain will cause damage to the bar and chain. Use only a good quality bar and chain oil designed specifically for use with chain saws. One minute of use will consume approximately 0.15 fl oz. (4 ml) of oil.

NOTE: It is normal for oil to seep from the saw when not in use. To prevent seepage, empty the oil tank after each use. When storing the unit for a long period of time (3 months or longer), be sure the chain is lightly lubricated; this will prevent rust on the chain and bar sprocket.

⚠ WARNING! Be aware of the cord while operating the saw. Keep the cord away from the chain. Be careful not to trip over the extension cord.

Fig. 15 KICKBACK DANGER ZONE SUNJOE

WARNING! Kickback may occur when the moving chain contacts an object at the upper portion of the tip of the guide bar or when the wood closes in and pinches the chain saw in the cut (Fig. 15). Contact at the upper portion of the tip of the guide bar can cause the chain to dig into the object and stop the chain for an instant. The result is a lightning-fast reverse reaction, which kicks the guide bar up and back toward the operator. If the chain saw is pinched

1. To turn the tool ON, push and hold the safety lock button (located on the rear handle) with your thumb and then squeeze the trigger with your fingers. Once the tool is running, you can release the safety lock button (Fig. 16).

Fig. 16 Safety lock button Trigger switch Cord restraint

1. To turn the tool OFF, release the trigger switch (Fig. 16). NOTE: Do not press the trigger switch until you are ready to make a cut.

Adjusting the Telescoping Pole

1. Disconnect the saw from the power supply.

2. Unclip the cam-lock to release the pole (Fig. 17).

Fig. 17 Cam-lock

1. Lock the pole in position by closing the cam-lock (Fig. 19), and ensure that the pole is secure. If the pole telescopes when the cam-lock is closed, the nut may need tightening.

Fig. 19 Cam-lock

⚠ WARNING! Failure to lock the telescopic pole cam-lock as directed could result in personal injury.

Tightening the Bolt

The retaining bolt may need tightening to secure the telescopic pole in place.

1. Unclip the cam-lock. Using the hex key wrench, tighten the cam-lock nut, then close the cam-lock. Ensure that the pole is secure. The wrench may be required to loosen the cam-lock nut if you need to adjust the pole to a different height (Fig. 20).

Technical line drawing of a mechanical component with no visible text or symbols

Fig. 21 Multi-angle head adjustment dial

3. Adjust the head to the desired position (Fig. 22). Fig. 22

1. Turn the dial clockwise to tighten and secure the head in place (Fig. 23).
   

- The most typical cutting application is to position the unit at an angle of 60^ or less depending on the specific situation (Fig. 24). As the angle of the pole chain saw shaft to the ground increases, the difficulty of making the first cut (from the underside of limb) increases.

Fig. 24 60° MAXIMUM

Basic Cutting Procedure

This unit is designed for trimming small branches and limbs up to 7.5 in. (19 cm) in diameter depending on the wood type. Practice cutting a few small limbs using the following technique to get the "feel" of using the saw before you begin a major sawing operation.

• Take the proper stance in front of the tree with the saw OFF (Fig. 24).
- Squeeze the trigger and let the chain accelerate to full speed before entering the cut.
- Keep the saw running the entire time you are cutting; maintain a steady speed.
- Allow the chain to cut for you; exert only light downward pressure. If you force the cut, damage to the bar, chain, or unit can result.
- PUSH and PULL - This reaction force is always opposite

Load Second Cut First Cut 1/3 Diameter Finishing Cut Fig. 25

• Now make your finishing cut from the topside of the branch smoothly and neatly against the main member so the bark will grow back to seal the wound.
• Release the trigger ON/OFF switch as soon as the cut is completed. Failure to follow proper cutting procedures will result in the bar and chain binding and becoming pinched or trapped in the limb.

Limbing

Limbing is the process of removing branches from a fallen tree.

• You should cut limbs one at a time. Remove the cut limbs from the work area often to help keep the work area clean and safe.
• Cut branches under tension from the bottom up to avoid binding the pole chain saw.
• Keep the tree between you and the pole chain saw while limbing. Cut from the side of the tree opposite the branch you are cutting.

If the Saw Becomes Pinched or Trapped

1. Wait for the blade to stop, wait five minutes for the saw to reel, unplug the power reel, and wear gloves to protect

Either of these reactions can cause loss of saw control, which can result in serious injury. Do not rely exclusively upon the safety devices built into the saw. As a pole chain saw user, you should take several steps to keep your cutting jobs free from accident or injury.

Take the following precautions to minimize kickback:

• Before you start the unit, make sure the pole chain saw is not contacting any object.
  • Always grip the pole and handle firmly with both hands when the unit is running. Place one hand on the pole and your other hand on the molded handle with your thumbs and fingers encircling the pole and handle. A firm grip combined with proper positioning of the handle against your body will help you maintain control of the saw if kickback occurs.
• Make sure that the area in which you are cutting is free from obstructions.
• Do not let the kickback danger zone area of the guide bar contact a log, branch, fence, or any other obstruction that could be hit while you are operating the pole chain saw (Fig. 15).
• Always cut with the unit running at full speed. Fully squeeze the ON/OFF trigger and maintain a steady cutting speed.
• Wear non-slip gloves for maximum grip and protection.
• Extend the pole only to the length required to reach the limb cut. Do not extend the rear handle above waist height.

Maintenance

Please contact an authorized Snow Joe ^x + Sun Joe ^x dealer or call the Snow Joe ^x + Sun Joe ^x customer service center at 1-866-SNOWJOE (1-866-766-9563) for all maintenance operations not foreseen in this manual. Any operation

⚠ WARNING! Always unplug the power cord before performing any adjustments, maintenance, or repairs to your pole chain saw.

• Use protective gloves when handling the bar and chain.
• Keep the bar encased in its sheath, except when working directly on the bar or the chain.
• Never dispose of oils or other polluting materials in unauthorized places.

Motor Cooling

To avoid overheating and damage to the motor, always keep the cooling air vents clean and free of sawdust and debris.

Chain Tension

Check the chain tension before using the saw when the chain is cold. The correct tension of a cold chain is when there is no slack on the underside of the guide bar; the chain is snug, but you can rotate it by hand without binding.

During normal saw operation, the temperature of the chain will increase. The drive links of a correctly tensioned warm chain will hang approximately 0.050 in. (1.25 mm) out of the bar groove (Fig. 26). Be aware that a chain tensioned while warm, may be too tight upon cooling. Check the "cold tension" before next use. The chain must be re-tensioned whenever the flats on the drive links hang out of the bar groove (Fig. 26).

Fig. 26

Flats are not visible here Approximately 050 in (4.05 mm)

Chain Sharpening

WARNING! To ensure that the chain saw works safely and efficiently, it is essential that the cutting components are well-sharpened. It is highly recommended to replace the chain once it loses its ability to cut cleanly and safely. It is possible, however, to sharpen the existing chain if the sharpening is carefully performed. Any work on the chain and bar requires specific experience and special tools. For safety purposes, we recommend you contact an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Sharpening is necessary when:

• The sawdust looks like dust;
• Cutting becomes more difficult;
- The cut is not straight;
- Vibrations increase.

An authorized service center will sharpen the chain using the right tools to ensure minimum removal of material and even sharpness on all the cutting edges.

If you sharpen the chain yourself, use special round-section files with the right diameter depending on the type of chain (see "Chain Maintenance Table" pg. 17). You need a certain amount of skill and experience to avoid damaging the cutting edges.

Sharpen the chain as follows (Fig. 27):

• Secure the bar firmly, with the chain mounted, in a suitable vice.
• Tighten the chain if it is loose.
• Mount the file in the guide and then insert it in the tooth at a constant angle from the cutting edge.

Fig. 27 Cutting edge Inspection tool Depth limiter tooth > 5 mm Depth limiter tooth

Guide Bar Maintenance

When the guide bar shows signs of wear, turn it over on the saw to distribute the wear for maximum bar life. Feathering or burring of the bar rails is a normal process of bar wear. You should smooth such faults with a file as soon as they occur.

Replace a bar with any of the following faults:

• Wear inside the bar rails permitting the chain to lay over sideways

- Bent guide bar

Chain Sprocket

Regularly check the condition of the sprocket and replace it when wear exceeds 0.5 mm (Fig. 28).

Do not mount a new chain with a worn sprocket or vice-versa.

Fig. 28 ≤ 0.5 mm

Troubleshooting

Troubleshooting Tips

Most difficulties are easy to fix. Consult the troubleshooting table for common problems and their solutions. If you continue to experience problems or need repairs beyond these minor adjustments, please call 1-866-SNOWJOE (1-866-766-9563) for assistance.

⚠ WARNING! Always unplug the power cord before performing any adjustments, maintenance, or repairs to your pole chain saw.

Troubleshooting Table

Problems	Corrective Action
The saw motor fails to start	Check that you installed the extension cord properly into the pole saw power cord receptacle and that you plugged the extension cord into a live 120 V outlet.Make sure that you fully depress and hold the safety lock button before squeezing the ON/OFF trigger switch.
The saw runs, but the chain speed is low	The chain is too tight; re-tension.
Bar and chain running hot and smoking	The chain tension is too tight; re-tension.The chain oil tank is empty; refill.The lubrication holes are plugged; clean them out.
The saw motor runs, but the chain is not turning	The chain tension is too tight; re-tension.The guide bar or chain is damaged: inspect and replace the damaged part.

what to do, then have the saw inspected by an authorized Snow Joe ^x + Sun Joe ^y dealer or call the Snow Joe ^z + Sun Joe ^z customer service center at 1-866-SNOWJOE (1-866-766-9563) before using it.

CAUTION!

- Remove the power cord and wait at least five minutes for the saw to cool before servicing or storing your unit.

- If you drop the saw, carefully inspect it for damage. If the guide bar is bent, the housing is cracked, the handle is broken, or if you see any other condition that may affect the saw's operation, DO NOT USE the tool. Instead, have it serviced at an authorized Snow Joe ^6 + Sun Joe ^6 dealer or call the Snow Joe ^5 + Sun Joe ^8 customer service center at 1-866-SNOWJOE (1-866-766-9563).

Daily Checklist, Cleaning and Storage

Daily Checklist

Cleaning

Use only mild soap and a damp cloth to clean the pole chain saw. Never let any liquid get inside the motor housing and NEVER immerse any part of the saw housing in liquid.

Storage

• Ensure that the guide bar cover is in place when storing.
• Do not store the pole chain saw near chemicals, such as fertilizers or other harsh solvents. Do not expose the plastic parts of the unit to brake fluids, gasoline, petroleum-based products, penetrating oils, or the like. These products are often highly corrosive and may cause permanent damage, weaken, or destroy the plastic parts of your pole chain saw.
• When not in use, your electric pole chain saw should be stored indoors in a dry and high or locked-up place, out of the reach of children.

Support

If your Sun Joe® SWJ802E-RM electric pole chain saw requires service or maintenance, please call 1-866-SNOWJOE (1-866-766-9563) for assistance.

Model and Serial Numbers

When contacting the company, reordering parts, or arranging service from an authorized dealer, you will need to provide the model and serial numbers, which can be found on the decal located on the housing of the unit. Copy these numbers into the space provided below.

Accessories

⚠ WARNING! ALWAYS use only authorized Snow Joe ^® + Sun Joe ^® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this saw. Contact Snow Joe ^® + Sun Joe ^® if you are unsure whether it is safe to use a particular replacement part or accessory with your saw. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

			ModelAccessori
1		Hex key wrench/blade screwdriver	SWJ802E-TOOL
2		8-inch (20.3 cm) guide bar	SWJ800E-62
3		8-inch (20.3 cm) chain	SWJ800E-63
4		Bar and chain oil	SWJ-OIL sold at snowjoe.com or you can purchase equivalent bar and chain oil sold at your local hardware store

NOTE: Accessories are subject to change without any obligation on the part of Snow Joe ^® + Sun Joe ^® to provide notice of such changes. Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe ^® + Sun Joe ^® customer service contact 1,800, SNOWJOE (1,800,768,057).

SNOW JOE ^® + SUN JOE ^® REFURBISHED GOODS WARRANTY

GENERAL CONDITIONS:

Snow Joe ^a + Sun Joe ^c operating under Snow Joe ^d , LLC warrants this refurbished product to the original purchaser for 90 days against defects in material or workmanship when used for normal residential purposes. If a replacement part or product is needed, it will be sent free of charge to the original purchaser except as noted below.

The duration of this warranty applies only if the product is put to personal use around the household. It is the owner's responsibility to correctly perform all maintenance and minor adjustments explained in the owner's manual.

HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:

To obtain a replacement part or product, please visit snowjoe.com/help or email us at [e-mail] for instructions. Please be sure to register your unit beforehand to speed up this process. Certain products may require a serial number, typically found on the decal affixed to the housing or guard of your product. All products require a valid proof of purchase.

EXCLUSIONS:

- Wearing parts like belts, augers, chains and tines are not covered under this warranty. Wearing parts can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).

- Batteries are covered in full for 90 days from the date of

Snow Joe ^6 + Sun Joe ^6 may from time to time change the design of its products. Nothing contained in this warranty shall be construed as obligating Snow Joe ^5 + Sun Joe ^3 to incorporate such design changes into previously manufactured products, nor shall such changes be construed as an admission that previous designs were defective.

This warranty is intended to cover product defects only. Snow Joe ^® , LLC is not liable for indirect, incidental or consequential damages in connection with the use or misuse of the Snow Joe ^® + Sun Joe ^® products covered by this warranty. This warranty does not cover any cost or expense incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this product while waiting for a replacement part or unit under this warranty. Some states do not allow exclusions of incidental or consequential damages so the above exclusions may not apply in all states. This warranty may give you specific legal rights in your state.

HOW TO REACH US:

We're here to help Monday through Friday from 9AM to 6PM EST. You can reach us at 1-866-SNOWJOE (1-866-766-9563), online at snowjoe.com, via email at [e-mail] or tweet us @snowjoe.

EXPORTS:

Customers who have purchased Snow Joe ^ + Sun Joe ^