Pro Slate 12 Kit - Tablet HP - Free user manual and instructions

USER MANUAL Pro Slate 12 Kit HP

HP Pro Slate 12 Tablet

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2015 Hewlett-Packard Development Company, L.P.

Android is a trademark of Google, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: January 2015

Document Part Number: 782895-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your tablet.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the tablet, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

Table of contents

1 Product description .... 1
2 External component identification .... 2
3 Illustrated parts catalog .... 3

Locating the serial number and model number 3

Tablet major components 4

Miscellaneous parts 5

Sequential part number listing 6

4 HP Touchpoint Manager software 9
5 Removal and replacement preliminary requirements 10

Tools required 10

Service considerations 10

Plastic parts 10

Cables and connectors 10

Grounding guidelines 10

Electrostatic discharge damage 10

Packaging and transporting guidelines 12

Workstation guidelines 12

6 Removal and replacement procedures 14

Tablet component replacement procedures 14

Back cover 14

Battery 15

Rear-facing webcam 16

Front-facing webcam 17

Volume and power button board 19

Speakers 19

Antenna board 22

Connector board 24

System board 25

Docking charger 26

Outer ring 27

7 Specifications 29
8 Backing up and recovering your data 30

Updating apps, widgets, and the operating system 30

Back up and reset 30

Factory data reset 30

Resetting with the tablet turned on 30

Resetting with the tablet turned off 31

9 Power adapter requirements 32

Requirements for all countries 32

Requirements for specific countries and regions 32

10 Recycling 34

Index 35

1 Product description

Category Description
Product Name HP Pro Slate 12 Tablet
Processor	Qualcomm APQ8074AB Quad Core, 2.3GHz with GPS for models without WWAN capability
	Qualcomm APQ8074AB Quad Core, 2.3GHz without GPS for models with WWAN capability
Panel 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display assembly
Memory 2GB RAM memory, integrated onto system board
Storage 32 GB eMMC, integrated onto system board
	Supports external Micro SD up to 32 GB
Audio and video Seven microphones
	Two speakers
	8.0 MP full-frame high-definition rear-facing webcamera
	2.0 MP full-frame high-definition front-facing webcamera
	Supports MP3, Ogg, FLAC, AAC, and AMR audio formats
	Supports 3.5 mm headset only
Sensor Accelerometer/G-sensor
Wireless networking Integrated wireless option: WLAN 802.11 ac/a/b/g/n with one antenna
	Bluetooth®: 4.0+LE with Apt-X and security support required
External expansion	Integrated micro SD Card Reader expandable to 32 GB
Ports	Audio: headphone/microphone combo jack, 3.5 mmMicro SD Card ReaderMicro USB 2.0
Power requirements 9.75 Ah, USB-charging (includes cable) battery
	10W, 2.0 type-b USB Type B Micro USB cable and localized cable plug support
Operating system Preinstalled: AndroidTM4.4
Serviceability End user replaceable parts:
	AC adapterUSB cable

2 External component identification

Diagram of a tablet with numbered parts for identification and assembly reference

Item Component Item Component
(1) Rear-facing webcam (8) Audio-out (headphone)
(2)	Power button	(9)	Micro SIM slot (select models only)
(3)	Volume control button	(10)	Micro SD Card Reader slot
(4)	Integrated microphone	(11)	Speaker
(5)	Ambient light sensor	(12)	18 Watt POGO connector
(6)	Front-facing webcam	(13)	Speaker
(7) Micro USB 2.0 port

3 Illustrated parts catalog

Locating the serial number and model number

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

The model number (1) and serial number (2) of your tablet are located on the back cover of the tablet. You may need the information when you travel internationally or when you contact support.

hp 1 2

Tablet major components

Exploded view diagram of a tablet with numbered parts for identification

Item Component Spare part number

(1) Back cover 795926-001
(2) Battery, 9.75 Ah, USB-charging (includes cable), USB-charging (includes cable)		799168-001
(3) Front-facing webcam (includes cable) 795936-001
(4) Top speaker Kit (includes speaker and cables) 795933-001
(5) Rear-facing webcam (includes cable) 795937-001
(6) Volume and power button board 795935-001
(7) Docking charger 808817-001
(8) Connector board 795928-001
(9) Display cable
(10) Bottom speaker Kit (includes speaker and cables) 795927-001
(11) Main cable
(12) Antenna board cable
(13) System board
Item Component Spare part number
	System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models without WWAN capability	795930-001
	System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability	800053-001
(14) Touch sensor cable
(15) Outer ring brackets
(16) Antenna board (includes antenna cable and transceiver) 795924-001
For models with WWAN capability 795923-001
For models without WWAN capability 808434-001
(17) Outer ring
For models with WWAN capability 795934-001
For models without WWAN capability 807960-001
(18) 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display panel assembly		795929-001

Miscellaneous parts

Component Spare part number
10W, 2.0 type-b USB adapter with Micro USB cable 743820-001
10W, 2.0 type-b USB adapter with Micro USB cable and localized cable plug support
For use only in Latin America 798685-001
For use only in Australia 798685-002
For use only in the United Kingdom	798685-003
For use only in India	798685-005
For use only in the People's Republic of China	798685-006
For use only in North America	798685-008
For use only in Europe	798685-009
For use only in Brazil	795552-012
For use only in S. Korea	798685-014
18W POGO adapter
For use only in Latin America 795552-001
For use only in Australia 795552-002
For use only in the United Kingdom	795552-003
For use only in India	795552-005
For use only in the People's Republic of China	795552-006
For use only in North America 795552-008
For use only in Europe 795552-009
For use only in Brazil 795552-012
For use only in S. Korea 795552-014
HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability	795930-001
Not for use in the People's Republic of China 805899-001
For use only in the People's Republic of China 805900-001
For use only in North America 809056-001
HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability	800053-001
Not for use in the People's Republic of China 805901-001
Plastics Kit 795931-001
Q-Pen 793490-001
Screw Kit 795932-001
WWAN module, ME906E LT4112 LTE/HPSA+ 791396-001

Sequential part number listing

Spare part number Description
743820-001 10W, 2.0 type-b USB adapter with Micro USB cable
791396-001 WWAN module, ME906E LT4112 LTE/HPSA+
793490-001 Q-Pen
795552-001 18W POGO adapter for use only in Latin America
795552-002 18W POGO adapter for use only in Australia
795552-003 18W POGO adapter for use only in the United Kingdom
795552-005 18W POGO adapter for use only in India
795552-006 18W POGO adapter for use only in the People's Republic of China
795552-008 18W POGO adapter for use only in North America
795552-009 18W POGO adapter for use only in Europe
795552-012 18W POGO adapter for use only in Brazil
795552-014 18W POGO adapter for use only in S. Korea
795923-001 Antenna for models with WWAN capability
795924-001 Antenna board (includes WLAN antenna cable and transceiver)
795925-001 Audio jack
795926-001 Back cover
795927-001 Speaker Kit, Bottom speaker (includes speaker and cables)
795928-001 Connector board
795929-001 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display panel assembly
795930-001	System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive for models without WWAN capability
795931-001 Plastics Kit
795932-001 Screw Kit
795933-001 Speaker Kit, Top speaker (includes speaker and cables)
795934-001 Outer ring for models with WWAN capability
795935-001 Volume and power button board
795936-001 Front-facing webcam (includes cable)
795937-001 Rear-facing webcam (includes cable)
798685-001	10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Latin America
798685-002 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Australia
798685-003	10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the United Kingdom
798685-005	10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in India
798685-006	10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the People's Republic of China
798685-008	10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in North America
798685-009	10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Europe
798685-012	10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Brazil
798685-014 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in S. Korea
799168-001 Battery, 2 Cell 37 WHr 9.75 Ah, USB-charging (includes cable), USB-charging (includes cable)
800053-001	System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability
805899-001	HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability, not for use in the People's Republic of China
805900-001	HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability for use only in the People's Republic of China
805901-001	HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability not for use in the People's Republic of China
807960-001 Outer ring for models without WWAN capability
808086-001 Antenna (includes WLAN antenna cable and transceiver)
808087-001 USB sub board
808434-001 Antenna for models without WWAN capability
808817-001 Docking charger
809056-001	HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability for use only in North America

4 HP Touchpoint Manager software

HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. Select HP Android Slate tablets include persistent anti-theft technology that allows HP Touchpoint Manager to alert an IT administrator that the device might be stolen.

If a supported device is reset to its factory state while the device is enrolled with an HP Touchpoint Manager account, then an IT administrator is alerted that the device may have been stolen.

The IT administrator can then use the Lost Device Protection feature to locate, lock, sound an alarm, or erase data from the device (see http://www.hptouchpointmanager.com). If the device is recovered, then the device owner can launch HP Touchpoint Manager and sign in with their user-name and password to authenticate the device and release it from anti-theft mode.

5 Removal and replacement preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

• Magnetic screw driver
- Torx 4 screw driver
• Plastic case utility tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the tablet.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700V .

Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube	2,000 V 700 V 400 V
Removing DIPS from vinyl tray	11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam	14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB	26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box	21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

• To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
- Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
- Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
- Place items on a grounded surface before removing items from their containers.
• Always be properly grounded when touching a component or assembly.
- Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
- Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

• Cover the workstation with approved static-shielding material.
- Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
• Use conductive field service tools, such as cutters, screw drivers, and vacuums.
- When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
- Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
- Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
- Avoid contact with pins, leads, or circuitry.
• Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

• When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
• When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

• Antistatic tape
  • Antistatic smocks, aprons, and sleeve protectors
  • Conductive bins and other assembly or soldering aids
  • Nonconductive foam
  • Conductive tabletop workstations with ground cords of one megohm resistance
  • Static-dissipative tables or floor mats with hard ties to the ground
  Field service kits
  • Static awareness labels
  • Material-handling packages
  • Nonconductive plastic bags, tubes, or boxes
  • Metal tote boxes
  • Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

6 Removal and replacement procedures

Tablet component replacement procedures

CAUTION: Tablet components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the tablet and void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

This chapter provides removal and replacement procedures for authorized service provider only parts.

There are as many as 15 screws that must be removed, replaced, and/or loosened when servicing the tablet. Make special note of each screw size and location during removal and replacement.

Back cover

Description Spare part number

Back cover 795926-001

Before disassembling the tablet, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.

Remove the back cover:

CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly.

1. Place the tablet on a flat surface, display panel side down, with the docking charger toward you.
2. Remove eight Torx 4 screws (1).
3. Use a wedge or a suction tool (2) to release the edge of the back cover from the display panel assembly.

4. Remove the tape that secures the battery to the back cover.

5. Lift the cover (3), and then remove the back cover (4).

Diagram illustrating a 3D device stack with numbered components and directional arrows indicating assembly or movement.

Reverse this procedure to install the back cover.

Battery

Description Spare part number

Battery, 2 Cell 37 WHr. 9.75 Ah, USB-charging (includes cable) 799168-001

Before removing the battery, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).

⚠ WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through the operating system before disconnecting and removing the battery.

Remove the battery:

NOTE: Disconnect the battery cable carefully; pulling too hard can break the system board connector.

1. Disconnect the battery cable (1) from the system board.
2. Release the battery tabs and tape holding the battery.
   NOTE: Be careful not to bend the battery as you lift it.

1. Remove the battery (2).

Diagram showing two views of a device with labeled components, including a numbered arrow and numbered callouts.

Reverse this procedure to install the battery.

Rear-facing webcam

Description Spare part number

Rear-facing webcam (includes cable) 795937-001

Before removing the rear-facing webcam, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).

Remove the rear-facing webcam:

1. Disconnect the rear-facing webcam cable (1) from the system board.

2. Remove the rear-facing webcam (2) from the display panel assembly.

Top-down view of a laptop chassis showing internal compartments and ventilation ducts (no text or symbols)

Reverse this procedure to install the rear-facing webcam.

Front-facing webcam

Description Spare part number

Front-facing webcam (includes cable) 795936-001

Before removing the front-facing webcam, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off,, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcam (see Rear-facing webcam on page 16).

Remove the front-facing webcam:

1. Release the ZIF connector (1) to which the front-facing webcam cable is attached.

2. Remove the front-facing webcam (2) from the display panel assembly.

Top-down view of a tablet device showing internal circuitry and labeled components (no text or symbols on the diagram itself)

Reverse this procedure to install the front-facing webcam.

Volume and power button board

Description Spare part number

Volume and power button board 795935-001

Before removing the volume and power button board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcam (see Rear-facing webcam on page 16).
7. Remove the front-facing webcam (see Front-facing webcam on page 17).

▲ Remove the volume and power button board:

3D rendering of a tablet device showing internal circuitry and storage areas (no text or symbols)

Reverse this procedure to install the volume and power button board.

Speakers

Description Spare part number

Top Speaker Kit (includes speaker and cables) 795933-001

Bottom Speaker Kit (includes speaker and cables) 795927-001

Before removing the speakers, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcam (see Rear-facing webcam on page 16).
7. Remove the front-facing webcam (see Front-facing webcam on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).

Remove the top speaker:

1. Disconnect the top speaker cable from the system board (1), and then carefully release the cable from the routing channels (2).
2. Remove one Torx 4 screw from the rubber speaker protector (3).
3. Remove the speaker (4).

Diagram showing a device with four numbered components and an exploded view of the internal layout.

▲ Remove the bottom speaker:

3D schematic of a device layout with internal compartments and an upward arrow indicator (no text or symbols)

Reverse this procedure to install the speakers.

Antenna board

Description Spare part number

Antenna (includes antenna cable and transceiver) 808086-001

For models with WWAN capability 795923-001

For models without WWAN capability 808434-001

Before removing the antenna board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcam (see Rear-facing webcam on page 16).
7. Remove the front-facing webcam (see Front-facing webcam on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).

9. Remove the top and bottom speakers (see Speakers on page 19).
   Remove the antenna board:

10. Disconnect the antenna board cable (1) from the system board, and then remove it (2).

Diagram showing a device with two labeled components (1 and 2) above it, indicating directional flow or assembly.

1. Detach the antenna board (1) from the display panel assembly, and then remove it (2).

Diagram showing a device with labeled components and an upward arrow, likely illustrating a process or installation.

Reverse this procedure to install the antenna board.

Description Spare part number

Connector board 795928-001

Before removing the connector board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcam (see Rear-facing webcam on page 16).
7. Remove the front-facing webcam (see Front-facing webcam on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).
9. Remove the top and bottom speakers (see Speakers on page 19).
10. Remove the antenna board (see Antenna board on page 22).

Remove the connector board:

Remove three Torx 4 screws (1) from the display panel assembly, and then remove the connector board (2).

Diagram showing a device with two labeled components (1 and 2) connected by dashed lines, indicating assembly or installation steps.

Reverse this procedure to install the connector board.

Description Spare part number

System board equipped with Qualcomm APQ8074AB, Quad Core, 2.3GHz with GPS and 32 GB eMMC hard drive for models without WWAN capability

System board equipped with Qualcomm APQ8074AB, Quad Core, 2.3GHz without GPS and 32 GB eMMC 800053-001 hard drive for models with WWAN capability

Before removing the system board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcam (see Rear-facing webcam on page 16).
7. Remove the front-facing webcam (see Front-facing webcam on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).
9. Remove the top and bottom speakers (see Speakers on page 19).
10. Remove the antenna board (see Antenna board on page 22).
11. Remove the connector board (see Connector board on page 24).

Remove the system board:

1. Release the system board ZIF connectors to which the following cables are connected, and then disconnect the following cables from the system board:

(1) Button board
(2) Touch controller
(3) Display panel graphics

1. Remove the four Torx 4 screws (1) that secure the system board to the display panel assembly, and then remove the system board (2).

Diagram showing a device with labeled components and an upward arrow indicating motion or assembly.

Reverse this procedure to install the system board.

Docking charger

Description Spare part number

DDocking charger 808817-001

Before removing the docking charger, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcam (see Rear-facing webcam on page 16).
7. Remove the front-facing webcam (see Front-facing webcam on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).
9. Remove the top and bottom speakers (see Speakers on page 19).
10. Remove the antenna board (see Antenna board on page 22).
11. Remove the connector board (see Connector board on page 24).
12. Remove the system board (see System board on page 25).
    Remove the docking charger:

▲ Release the docking charger (1) from the metal frame, and then remove it (2).

Diagram showing a device with labeled components and directional arrows, likely illustrating a mechanical or electronic assembly.

Reverse this procedure to install the docking charger.

Outer ring

Description Spare part number

Outer ring for models with WWAN capability 807960-001

Outer ring for models without WWAN capability 807960-001

1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcam (see Rear-facing webcam on page 16).
7. Remove the front-facing webcam (see Front-facing webcam on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).
9. Remove the top and bottom speakers (see Speakers on page 19).
10. Remove the antenna board (see Antenna board on page 22).
11. Remove the connector board (see Connector board on page 24).
12. Remove the system board (see System board on page 25).
13. Remove the docking charger (see Docking charger on page 26).

Remove the outer ring:

1. Remove four Torx 4 screws (1), and then remove both metal brackets from the outer ring (2).

Diagram showing two labeled components (① and ②) with arrows pointing to a device casing, likely illustrating a physical or engineering concept.

1. Remove eight Torx 4 screws (1) from the outer ring, and then lift the outer ring (2) from the display assembly.

Diagram showing a 3D rectangular device with labeled points and an upward arrow, likely illustrating a physical or engineering concept.

Reverse this procedure to install the outer ring.

7 Specifications

	Metric	U.S.
Dimensions (portrait orientation)
Height 11.07 cm 4.36 in
Width 19.27 cm 7.59 in
Depth 0.99 cm 0.37 in
Weight (lowest weight configuration) 0.36 kg 0.79 lb
Input power
The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50/60 Hz, 0.3-1.0 A.
NOTE: The tablet can operate on DC power using an industry-standard micro-B USB cable. The HP 5V 2A adapter included with your tablet is recommended for charging the tablet.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating	-15 m to 3,048 m	-50 ft to 10,000 ft
Nonoperating	-15 m to 12,192 m	-50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

8 Backing up and recovering your data

Updating apps, widgets, and the operating system

HP recommends that you update your apps, widgets, and the operating system on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your tablet. Technology is always changing, and updating apps, widgets, and the operating system allows your tablet to run the latest technology available. For example, older apps and widgets might not work well with the most recent operating system.

If you download the latest versions of HP and third-party apps and widgets, the operating system will download system updates automatically and notify you when it is ready to install these updates. If you want to update the operating system manually, go to http://www.hp.com/support.

Back up and reset

HP strongly encourages that you periodically back up your personal data on your tablet to another computer, a dedicated storage device, or to the cloud using one of several commercially available solutions.

You can select preferences for backing up and restoring your data in case of loss.

1. Touch
2. Under PERSONAL, touch Back up & reset.

3. Under BACKUP & RESTORE, select one or more of the following:

4. Back up my data—Select the check box to enable backing up app data, wireless passwords, and other settings to Internet servers, or clear the check box to disable this feature.

5. Backup account—Select an email account for backing up data.
6. Automatic restore—Select the check box to enable backed up settings and data to be restored when an app is reinstalled, or clear the check box to disable this feature.

Factory data reset

Resetting with the tablet turned on

If the tablet starts normally, and if you are able to sign in to the owner account (the first account added to the device), follow the steps in this section.

To reset all settings and delete all data on the device:

1. Touch
2. Under PERSONAL, touch Back up & reset.
3. Under PERSONAL DATA, select Factory data reset.

CAUTION: All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. It may be possible to restore data in your email account. Back up all important files with an external storage device or to the cloud using one of several commercially available solutions, before resetting the tablet.

1. Touch Reset tablet.
2. If you set a lock screen password for your tablet, enter your password when prompted.
3. Touch Erase everything to begin the reset.

The tablet turns off. When the reset is complete, the tablet starts.

Resetting with the tablet turned off

If the tablet does not start normally, or if you do not remember the lock screen password, you can reset the tablet without turning it on.

CAUTION: All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled, but it may be possible to restore data in your email account. Back up all important files with an external storage device or to the cloud using one of several commercially available solutions, before resetting the tablet.
NOTE: The touch screen is disabled when the device is in recovery mode. Use the volume up (+) and volume down (-) buttons to navigate up or down in the recovery menu.

1. Charge the tablet for at least half an hour, and then disconnect the AC adapter from the tablet.
2. If a micro SD card is installed in the tablet, remove the memory card before resetting the tablet.
3. With the tablet turned off, press and hold the power button, and then press the volume up (+) button at the same time.
4. Press and hold the power button and the volume up (+) button for several seconds.
5. When the Select Boot Mode appears, press the volume up (+) button to highlight Recovery, and then press the power button to select Recovery.
6. Press and hold the power button, and then press the volume up (+) button once to enter Recovery mode.
7. Press the volume down (-) button to highlight wipe data/factory reset, and then press the power button to begin the reset.
8. Press the volume down (-) button to select Yes –delete all user data", and then press the power button.

A recovery system screen shows the reset process.

1. When the screen displays the message Data wipe complete, press the volume down (-) button to highlight Reboot system now, and then press the power button to select.

The tablet will restart.

9 Power adapter requirements

The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 2-conductor power adapter included with the tablet meets the requirements for use in the country or region where the equipment is purchased.

Power adapters for use in other countries and regions must meet the requirements of the country or region where the tablet is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

The length of the adapter cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
- All power adapters must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the adapter will be used.

Requirements for specific countries and regions

Country/region Accredited agency
Argentina IRAM
Australia SAA
Austria OVE
Belgium CEBEC
Brazil ABNT
Canada CSA
Chile IMQ
Denmark DEMKO
Finland FIMKO
France UTE
Germany VDE
India ISI
Israel SII
Italy IMQ
Japan JIS
The Netherlands	KEMA
New Zealand	SANZ

Country/region Accredited agency

Norway NEMKO

The People's Republic of China CCC

Saudi Arabia SASO

Singapore PSB

South Africa SABS

South Korea KTL

Sweden SEMKO

Switzerland SEV

Taiwan BSMI

Thailand TISI

The United Kingdom ASTA

The United States UL

10 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

Index

A

AC adapter, spare part numbers 6, 7

ambient light sensor, location 2

Antenna

spare part number 7

antenna

spare part number 6, 8

antenna board

removal 22

spare part number 5, 6, 22

audio jack

spare part number 6

audio, product description 1

audio-out jack 2

B

back cover

removal 14

spare part number 4, 7, 14

backup and recovery 30

battery

removal 15

spare part number 4, 7, 15

buttons

power 2

volume control 2

C

cables, service considerations 10

Card Reader slot, location 2

connector board

removal 24

spare part number 4, 7, 24

connectors, service considerations 10

D

display panel assembly, spare part number 5, 7

display panel, product description 1

docking charger

removal 26

spare 26

spare part number 4, 8

E

electrostatic discharge 10

equipment guidelines 13

external expansion, product description 1

F

factory data reset 30

front-facing webcam

location 2

removal 17

spare part number 4, 7, 17

G

grounding guidelines 10

guidelines

equipment 13

grounding 10

packaging 12

transporting 12

workstation 12

H

headphone jack 2

HP Touchpoint Manager 9

J

jacks

audio-out 2

headphone 2

M

mass storage device, product description 1

memory module, product description 1

microphone, location 2

microphone, product description 1

model name 1

0

operating system, product description 1

outer ring

removal 27

spare part number 5, 7, 27

P

packaging guidelines 12

plastic parts, service

considerations 10

plastics kit

spare part number 6, 7

ports

product description 1

USB 2.0 2

power adapter

set requirements 32

power adapter, spare part numbers 5

power button 2

power button board removal 19

spare part number 4, 7, 19

power requirements, product description 1

processor, product description 1

product description audio 1

display panel 1

external expansion 1

mass storage 1

memory module 1

microphone 1

operating system 1

ports 1

power requirements 1

processors 1

product name 1

sensor 1

serviceability 1

storage 1

video 1

wireless networking 1

product name 1

pWWAN module

spare part number 6

Q

Q-Pen

spare part number 6

R

rear-facing webcam

location 2

removal 16

spare part number 4, 7, 16

reset 30, 31

W

webcamera

location 2

removal 16, 17

spare part numbers 4, 7, 16, 17

wireless networking, product

description 1

workstation guidelines 12

WWAN module

spare part number 6

S

Screw Kit, spare part number 6, 7

sensor, product description 1

service considerations

cables 10

connectors 10

plastic parts 10

serviceability, product description 1

SIM slot, location 2

speaker

location 2

removal 19

spare part number 4, 7, 19

Speaker Kit, spare part number 4, 7, 19

storage, product description 1

system board

removal 25

spare part number 4, 5, 25

T

tablet

major components 4

spare part number 6, 7, 8

specifications 29

tools required 10

transporting guidelines 12

U

USB 2.0 port, location 2

USB sub board

spare part number 8

v

video, product description 1

volume button board

removal 19

spare part number 19

volume control buttons

location 2