HISENSE 65GM60AE - Screen

65GM60AE - Screen HISENSE - Free user manual and instructions

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Product Type Digital Signage Display
Model 65GM60AE
Display Diagonal 164 cm (65 inches)
Resolution 3840 x 2160 (4K UHD)
Dimensions (W x H x D) without stand 1456 x 834 x 71 mm
Weight (without stand) 21.5 kg
Power Supply 100-240 V~, 50/60 Hz, 2.4 A
Audio Power 8 W + 8 W
VESA Mount Pattern 400 x 400 mm, M6 screws
Connectivity HDMI (2), DP, VGA, USB, LAN, RS232, Audio In, Headphone
Wireless LAN 2.4 GHz, up to 17.5 dBm
Supported Video Formats AV1, H.264, H.265, MPEG2, MPEG4; up to 4096x2160 @ 60 fps
Operating Temperature 0°C to 40°C
Operating Humidity 10% to 80% RH
Remote Control Range Up to 8 m, ±30° horizontal, ±15° vertical
Serial Control RS232 via RJ45 to RS232 converter (included), baud rate 9600
Cleaning Instructions Unplug, use lightly dampened cloth; no liquid, abrasive, or aerosol cleaners
Safety Class I product, requires protective earthing; do not open back cover
Regulatory Compliance FCC Class A, IC, CE

Frequently Asked Questions - 65GM60AE HISENSE

How do I mount the 65GM60AE on a wall?
Use a VESA 400x400 mm wall mount bracket with M6 screws. The screw depth in the rear shell must be 6-10 mm. Ensure the wall (concrete or brick) can bear at least 1/3 of the total weight. For professional installation, contact a qualified technician.
What should I do if the remote control stops working?
Replace the batteries with two AAA 1.5V alkaline cells. If the remote is locked, press LEFT > OK > OK > LEFT to unlock. Ensure there are no obstructions between the remote and the display, and the distance is within 8 m.
How do I clean the screen safely?
Unplug the display from the power outlet. Use a soft, lightly dampened cloth (water only). Do not use liquid, abrasive, or aerosol cleaners, as they can permanently damage the screen and cabinet.
Can I control this display via RS232?
Yes, the 65GM60AE has an RS232 port (via included RJ45 to RS232 converter). Use a serial protocol with baud rate 9600. Commands for power, source selection, volume, and mute are supported. See the serial protocol table in the manual.
What video sources are supported?
The display supports HDMI, DP, and VGA inputs. HDMI and DP support up to 3840x2160 @ 60 Hz. VGA supports up to 1920x1080 @ 60 Hz. Also supports various video file formats via USB.
How do I adjust picture and sound settings?
Press the SETTING key on the remote control to access the system menu. From there, you can adjust image, sound, network, and other settings. Use arrow keys to navigate and OK to confirm.
Does the display have built-in speakers?
Yes, it has two 8 W speakers for a total of 16 W sound output. For external audio, use the headphone or audio line out (via HDMI ARC or other).
What is the power consumption?
The power supply rating is 100-240 V~, 50/60 Hz, 2.4 A. Exact wattage is not specified, but typical consumption is around 150-200 W for a 65-inch display.
Can I use the display in portrait orientation?
Yes, the display supports both horizontal and vertical (portrait) installation. Refer to the wall mount section for vertical mounting instructions.
What should I do if there is no picture or sound?
Check that the power cord is plugged into a working outlet and the power switch is on. Ensure the correct input source is selected. Adjust volume and check mute status. If using an external device, verify connections and that the device is powered on.

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USER MANUAL 65GM60AE HISENSE

Read the manual carefully and ensure you have fully understood its contents before operating this device for the first time.

HISENSE 65GM60AE - 1

Declaration

Any content and service accessed through this device, while only intended for individual non-commercial use, shall be the property of the applicable third party and subject to protection by regulations and laws on copyright, patent, trademark and other intellectual property rights. No part of such content and service may be modified, duplicated, published, uploaded, distributed, translated, marketed, or used to make and distribute products derived from it without the prior permission of the content owner or service provider.

You acknowledge and agree explicitly that you will solely bear the risk associated with the use of this device, and further you will solely bear any risk related to satisfactory quality, performance and accuracy for any content and service accessed through this device. To the maximum extent permitted by applicable law, this device and any third party's content and service is provided as it is without any guarantee, express or implied.

Manufacturer hereby declare explicitly that Manufacturer shall not be held liable for any guarantee and conditions, express or implied, related to this device and any content and service, including but not limited to warranty on marketability, satisfactory quality, fitness for a particular purpose, accuracy, quiet use and non-violation of any third party's rights; to the maximum extent permitted by applicable law, Manufacturer gives no guarantee on the accuracy, validity, timeliness, legitimacy and completeness of any content or service provided through this device, or the fitness of such device, content or service for your particular requirement, or the protection from interruption and error during operation of such device, content or service; to the maximum extent permitted by applicable law, in any case, including fault or neglect, Manufacturer shall not be held liable for legal actions or indemnity obligation arising from any consequence as a result of or related to any information loaded in this device or use of such device, content or service by you or any third party.

Any content and service provided as it is together with this device shall be the property of the applicable third party, therefore Manufacturer gives no declaration or warranty on modification, suspension, cancellation, termination or abortion thereof, and shall not be held liable for legal actions or indemnity obligation arising thereof.

Manufacturer reserves the rights to restrict the use or access of certain content or service. As the content and service are transmitted through third party's network and transmission facilities, Manufacturer undertakes no customer service thereof or the obligation for such customer service.

【Statement】

- The pictures and instructions in this user manual are for reference only, and may be different from the actual product. Please subject to the actual product. (This statement is throughout this User Manual)

• Quality upgrades, product design and specifications are subject to change without notice.

- The software content service applicable to this product depends on the third party provider, and some software may not be used due to network, region, service cycle and other problems, which has nothing to do with the product quality. Please contact the third party provider for relevant details.

HISENSE 65GM60AE - 【Statement】 - 1

Important Safety Precautions

HISENSE 65GM60AE - Important Safety Precautions - 1

This symbol alerts user about the presence of a dangerous voltage not isolated inside the product which can be sufficiently powerful to constitute a risk of electrocution.

HISENSE 65GM60AE - Important Safety Precautions - 2

This symbol alerts user about the presence of important operating instructions and maintenance in the document enclosed in the package.

HISENSE 65GM60AE - Important Safety Precautions - 3

ATTENTION

RISK OF SHOCK ELECTRIC

HISENSE 65GM60AE - ATTENTION - 1

Do not open the back cover. In no case the user is allowed to operate inside the device.

Only a qualified technician is entitled to operate.

HISENSE 65GM60AE - ATTENTION - 2

AC voltage: This symbol indicates that the rated voltage marked with the symbol is AC voltage.

HISENSE 65GM60AE - ATTENTION - 3

DC voltage: This symbol indicates that the rated voltage marked with the symbol is DC voltage.

HISENSE 65GM60AE - ATTENTION - 4

Class I product: This symbol indicates that it requires a safety connection of protective earthing (ground).

Disposal of Used Electrical & Electronic Equipment

HISENSE 65GM60AE - Disposal of Used Electrical & Electronic Equipment - 1

natural_image Symbol of a trash bin crossed with two crossed lines, no text or labels present

Packaging and electrical goods should be recycled appropriately, and not treated as household waste. Please dispose of this equipment at your applicable collection point for the recycling of electrical & electronic equipment waste. By ensuring the correct disposal of this product, you will help prevent potentially hazardous to the environment and to human health, which could otherwise be caused by unsuitable waste handling of this product. The recycling of materials will help conserve natural resources. Please do not therefore dispose of your old electrical and electronic equipment with your household waste. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Warning!

Stability Hazard

The device set may fall, causing serious personal injury or death. To prevent injury, this device set must be securely attached to the wall in accordance with the installation instructions.

Safeguards

Please read the following safeguards for your device and retain for future reference.

Always follow all warnings and instructions marked on the device.

  1. A note about safety and operating instructions

Read and follow all safety and operating instructions, and retain them safely for future reference.

  1. Heed Warnings

Adhere to all warnings on the appliance and in the operating instructions.

  1. Cleaning

Unplug the device from the wall outlet before cleaning. Do not use liquid, abrasive, or aerosol cleaners. Cleaners can permanently damage the cabinet and screen. Use a lightly dampened cloth for cleaning.

  1. Water and Moisture

Avoid dripping or splashing of liquids onto the product. Objects filled with liquids, such as vases, should not be placed on the product.

  1. Ventilation

Slots and openings in the cabinet are provided for ventilation, to ensure reliable operation of the device and to protect it from overheating. Do not cover the ventilation openings in the cabinet and never place the set in a confined space such as built-in cabinet unless proper ventilation is provided. Leave a minimum 10cm gap all around the unit.

  1. Power Source

This device should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your home, consult your appliance dealer or local power company.

  1. Power-Cord Protection

Power- supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords at plug, wall outlets, and the point where they exit from the device. MAIN plug is used as the disconnect device, the disconnect device shall remain readily operable.

  1. Lightning

For added protection for this device during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the cable system. This will prevent damage to the device due to lightning or power-line surge.

9. Overloading

Do not overload wall outlets and extension cords as this can result in a risk of fire or electric shock.

10. Object and Liquid Entry

Never push objects of any kind into this device through openings as they may touch dangerous voltage points or short-out parts that could result in fire or electric shock. Never spill liquid of any kind on or into the device.

11. Servicing

Do not attempt to service this device yourself as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel.

12. Damage Requiring Service

Unplug the device from the wall outlet and refer servicing to qualified service personnel under the following conditions:

(a) When the power - supply cord or plug is damaged.
(b) If liquid has been spilled, or objects have fallen into the device.
(c) If the device has been exposed to rain or water.

(d) If the device does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the device to its normal operation.

(e) If the device has been dropped or the cabinet has been damaged.

(f) When the device exhibits a distinct change in performance - this indicates a need for service.

13. Replacement Parts

When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock or other hazards.

14. Safety Check

Upon completion of any service or repair to the device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.

15. Heat

The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.

16. Fire

The product should be situated away from naked flame sources such as lighted candle.

17. Off-gassing

The device smells of plastic is normal and will dissipate over time.

HISENSE 65GM60AE - Off-gassing - 1

Incorrect replacement of the battery may lead to the risk, including the replacement of another similar or the same type. Do not expose batteries to heat such as sun or fire or something like that.

HISENSE 65GM60AE - Off-gassing - 2

The device should not be exposed to dripping and spraying and it cannot be placed under objects filled with liquids.

HISENSE 65GM60AE - Off-gassing - 3

MAIN plug on the power cord is used as the disconnect device, the disconnect device and socket-outlet shall be easily accessible.

HISENSE 65GM60AE - Off-gassing - 4

Apparatus with CLASS I construction shall be connected to a MAINS socket outlet with a protective earthing connection.

HISENSE 65GM60AE - Off-gassing - 5

Start Guide

Precautions for Installation

As shown in the figure below, leave a ventilation space around the device.

When mounted on the wall:

30cm 10cm 10cm 10cm Please leave this space around the device.

- Do not install the device as shown below.

Hinder air circulation

on Wall

Insufficient ventilation will overheat the device and may cause damage to the device and even fire.

HISENSE 65GM60AE - Precautions for Installation - 3

CONTENTS

Contents 1

Accessories List....2

Wall Mount (Optional)....2

Remote Control 5

Control Panel....7

Terminal Introduction 8

Initial Startup....10

System Menu....11

Serial Protocol 12

Miscellaneous....15

Specifications 16

Other information....18

HISENSE 65GM60AE - CONTENTS - 1

Accessories List

HISENSE 65GM60AE - Accessories List - 1

NOTE

  • Items may differ in different locations
  • Display design and accessories may differ from the images shown.

Remote Control × 1 Battery × 2

Power Cord× 1

User Manual of the Device × 1

Logo × 1

RJ45 to RS232 converter cable × 1 Warranty × 1(Optional)

EU Energy Efficiency Lable × 1 (Optional)

UK Energy Efficiency Lable × 1 (Optional)

HISENSE 65GM60AE - NOTE - 1

Wall Mount (Optional)

  1. Before installing the wall-mount bracket, first place the machine on a secure and clean desktop with soft protective cloth. Confirm that the desktop is solid and reliable since the machine is heavy.
  2. Remove the wall-mount screws in the wall-mount holes of the rear shell. (Ignore this step in the absence of wall-mount screws.)
  3. To avoid damage of the machine, please install the wall mount strictly in the sequence of rollers, wall-mount bracket and wall-mount screws.
  4. Before hanging the machine, please confirm that the wall-mount bracket is installed securely without looseness.
ModelVESA wall mount standard (mm)Diameter of wall-mount screw (mm)
50GM60AE 200x200 M6
55GM60AE 400X200 M6
65GM60AE 400x400 M6

Wall mount position

Warning:

- At the four wall-mounting positions shown in the figure, the screw installation depth H should be 6-10mm from the bottom of sunken pit in the rear shell.

H Wall mount Cushion block Screw Vertical beam Rear shell

  1. This product can be both used in horizontal mode and vertical mode. The horizontal installation is shown in Figure 1, and the vertical installation state is shown in Figure 2.

HISENSE 65GM60AE - Warning: - 2

natural_image Top-down schematic of a rectangular room with internal layout and marked points (no text or symbols)

Figure 1: Horizontal instillation

HISENSE 65GM60AE - Warning: - 3

natural_image Top-down schematic of a room layout with furniture and doorways (no text or labels)

Figure 2: Vertical instillation

[Note]

  • Only the installation specification of the wall mount is described here; the appearance of rear shell is for schematic purpose only.
  • The screw installation depth in the wall-mount holes of the rear shell is 6-10mm; overlong screws will cause irreparable damage to the equipment.
  • If the intactness of the machine cannot be guaranteed during wall mounting, please contact professional installation personnel or technical support personnel.
  • This wall mount is suitable for concrete and brick walls. For plank and plasterboard walls, special reinforcement is required instead of directly using the wall mount. Ensure that a single expansion bolt fixed in the wall can bear over 1/3 of the overall weight of the machine.

HISENSE 65GM60AE - [Note] - 1

Remote Control

SOURCE 1 2 3 4 · 5 6 7 8 9 * 0 # Lock Forbid remote control to control device Open the Settings menu OK EXIT VOL Volume up/down BRI Adjust brightness level Open White Balance menu APPS W.BAL INFO FILE CMS MENU MULTI-SCREEN BROWSER BACKLIGHT ROTATE NETWORK S.MODE Open CMS(Content Man- agement System) Set the Voice mode Hisense

[Note]

- When the remote control is locked, press LEFT>OK>OK>LEFT to unlock it.

Warning: Operation of this equipment in a residential environment could cause radio interference.

Battery replacement method

  1. Disconnect the battery cover from the remote control at the battery cover buckle and open the battery cover.
  2. Insert two AAA 1.5V alkaline batteries. Note that the positive (+) and negative (-) terminals of the batteries must match the positive (+) and negative (-) terminals in the battery case.
  3. Close the battery cover from top to bottom until it is fully aligned with the remote control.

Precautions

  1. If the remote control is not working properly, is unstable, or can't control the device, please replace the batteries.
  2. If you do not use the remote control for a long time or the battery is exhausted, remove the battery. (Waste battery pollute the environment and must be handled properly.)
  3. In order to achieve the best remote control effect, please point the black launch window on the back of the remote control at the indicator light of the device.

Effective range

  1. Remote control distance: The distance from the front of the remote control is valid within 8m.
  2. Remote control angle: With the remote control receiving window of the device as the apex, the angle in horizontal direction at the distance of 6m is at least ±30^ , and the angle in vertical direction is at least ±15^ .

HISENSE 65GM60AE - Effective range - 1

Control Panel

Remote sensor / Power indicator

Name/Operation Function
Remote receiverReceive signals transmitted by the remote control via this window.
IndicatorWhen the machine is on, the indicator light is blue; when it enters sleep mode, the indicator light is red.

[Note]

• The appearance is subject to the actual product.
- Since power outage and system processing takes some time, DO NOT power on and off the machine in rapid succession; otherwise the machine may work abnormally.

HISENSE 65GM60AE - [Note] - 1
Terminal Introduction

AC INPUT RS232/IR OUT RS232/IR IN VGA LAN HEADPHONE LINE IN HDMI OUT HDMI 1(4K@60Hz) USB 1 DC 5V=0.54(NMAX) USB 2 DC 5V=0.54(NMAX) DP HDMI 2(4K@60Hz)

[Note]

  • The rear view is for reference only, please subject to the actual product.
    • RS232 port: It is for serial communication control of the machine.
  • It is possible that some external devices cannot be connected to the machine due to individual difference. In such case, please replace the signal line with a suitable one or add an adapter cable matching the port.

Port Name Function description function

HDMIIt can be used to connect an external device with HDMI port, such as STB, player, or PC with HDMI output.
USBUSB standard port is provided with this machine; it can also be used to connect a standard USB device, such as hard disk drive and USB flash drive.
DPIt can be used to connect an external device with DP port.
HDMI OUTWhen HDMI2 or DP has signal input, HDMI OUT can output HDMI2 or DP input signals; it can be used to connect other display device with HDMI port.
LINE IN Input VGA audio analog signals
HEADPHONE It can be used to connect a headphone.
LANIt can be used to connect a network cables so as to access the Internet.
VGAIt can be used to connect a PC or other external device with a VGA port.
RS232/IR INIt is the input port of the serial communication command, and the port of IR IN.
RS232/IR OUTIt is the output port of the serial communication command, and the port of IR OUT.

[Note]

  • The rear view is for reference only, subject to the actual product.
  • It is possible that some external devices cannot be connected to the machine due to individual difference. In such case, please replace the signal line with a suitable one or add an adapter cable matching the port.

6 Initial Startup

1 Startup/Shutdown

  • Connect the power cord of the machine to a 100-240V AC power outlet.
    • Gently press the power switch I O of the machine toward I to turn on the machine.
  • In power-on state, press the STANDBY key ⏻ on the remote control; the machine will enter sleep mode. To watch normally, simply press again the STANDBY key ⏻ on the remote control.
    • To shut down the machine, press the power switch i again toward . o

[Note]

• After shutdown under AC power supply, there should be an interval of at least 5s before restart to prevent abnormality of the machine.

2 Adjust Local Settings

Use of the setting function can satisfy your different needs and allow you to fully enjoy the audiovisual effect brought by the machine.

You can adjust image and sound, set network connection and perform other operations from here.

- In menus at different levels, you can perform the following operations using the remote control:

Press the arrow keys to select each option

Press the OK key to confirm operation or enter the sub-menu

Press the LEFT/RIGHT key to adjust values

Press the UP/DOWN key to adjust options

- Press the key to go back to the previous menu.

HISENSE 65GM60AE - Adjust Local Settings - 1

System Menu

1 To open the System menu:

Press the ⚙️ SETTING key to enter the Setting interface, then select the System menu.

2 Menu introduction:

• Time Settings: Set the local time.

• Time Zone Selection: Set the time zone. The default state is Poland UTC+1.

- Language: The default language is English. The menu display language can be switched between Chinese and English.

- Multi Screen Display: Set the Startup Delay. The range is 0 to 255, 0 indicates no startup delay, and a range of 1 to 255 indicates the delay in seconds. The function of multi screen display can be realized by setting the matching values of splicing rows and columns with the horizontal proportion and vertical proportion. The position are set from left to right and from top to bottom. Set the Edge Masking, and default is off.

• ID Set: Set the machine ID between 1\~255.

- Net Start System: The default state is OFF. When it is OFF, the machine cannot be woken up; when it is ON, the machine can be woken up via network.

- New Signal Input: Set the on/off of the new signal input of the machine. When it is On, the machine will automatically switch to the corresponding channel when it detects new signal input.

[Notes] This function is not applicable for

- Signal Backup: Main/standby signals can be set. When the main signal does not work, can automatically switch to the standby signal.

HISENSE 65GM60AE - System Menu - 1

Serial Protocol

Serial Port State: When the serial port is open, the machine can receive serial port commands sent by the external controller. See the table below for the specific command protocol:

①. Baud rate: 9600

②. Control part: PC→TV

③. Response part: TV→PC

Protocol HeaderLengthCommand Code BoardardID Data CheckProtocol EndRemark
Source SelectionDPPC to TVDD FF0007 C10800 00XX16 XXBBCCUnder Data, the first XX is the equipment number; the second XX is the check digit
TV to PCAB AB0007 C10800 00XX16 XXCDCD
VGAPC to TVDD FF0007 C10800 00XX17 XXBBCC
TV to PCAB AB0007 C10800 00XX17 XXCDCD
HDMI1PC to TVDD FF0007 C10800 00XXOE XXBBCC
TV to PCAB AB0007 C10800 00XXOE XXCDCD
HDMI2PC to TVDD FF0007 C10800 00XXOF XXBBCC
TV to PCAB AB0007 C10800 00XXOF XXCDCD
ON/OFFOFF, PC to TVDDFF0008C1150000XXAAAAXXBBCC
TV to PCABAB0008C1150000XXAAAAXXCDCD
ON, PC to TVDDFF0008C1150000XXBBBBXXBBCC
TV to PCABAB0008C1150000XXBBBBXXCDCD
Mute controlOFF, PC to TVDDFF0007C1260000XX00XXBBCC
TV to PCABAB0007C1260000XX00XXCDCD
ON, PC to TVDDFF0007C1260000XX01XXBBCC
TV to PCABAB 0007C1 260000 XX01XXCD CD
Set volumePC to TV DDFF 0007 C1 2700 00XXXXXX BBCCUnder Data, the first XX is the equipment number; the second XX is the set value of volume; the third XX is the check digit
TV to PCAB AB0007 C127 0000XXXXXXCDCD
Query functionPC to TV DDFF 0006 C1 2800 00XXXXB CCUnder Data, the first XX is the equipment number; the second XX is the check digit
TV to PC ABAB 000C C1 2800 00XXXXXXXXXXXXXXCDCDUnder data, the first XX is the equipment number; the second XX is the value of volume (valid in power-on state); the third XX and the fourth XX together represent the current source (05 05--HDMI1;05 04--HDMI2;05 03-DP;08 01--VGA; valid in power-on state); the fifth XX represents the power-on/off state (00 is the power-on state; FF is the power-off state); the sixth XX represents the mute state (01 is the muted state; 00 is the unmuted state; valid in power-on state); the seventh XX represents the signal presence/absence state (00 means signal is absent; 01 means signal is present, valid in power-on state); the eighth XX is the check digit

[Note]

  • BoardID ranges from 01 to FF, supporting networking of 255 machines. 00 is the broadcast address; commands sent from this ID will be executed by all machines but will not be returned.
  • For commands received by all TV terminals, when they are returned to PC, the start code should be changed to AB AB and the end code to CD CD.
  • Precautions for control terminal programming: For the startup command, after the startup action is executed, AB AB 00 08 C1 15 00 00 XX BB BB XX CD CD will be returned (the meaning of XX is described in the above table); if the startup command is not received, it should be resent. Upon startup of the TV, the PC will receive AB AB 00 08 C1 15 00 00 XX BB BB XX CD CD again, and then it can send a control command to the TV. If no correct command is returned after any command is sent, there should be an interval of over 500ms before resending the command.
  • When the TV is in sleep mode, only the startup command and the query command are supported.
  • Check digit: XOR values of length, command code, BoardID, data.

HISENSE 65GM60AE - [Note] - 1

Miscellaneous

1 Troubleshooting

Before preparation for repair, please check the following table to see if the cause of problem you are encountering can be found.

If the problem still exits when you confirm that you are operating the product in strict accordance with the this manual, you can consider contacting professional service personnel for repair.

Symptom Solution
No sound or imageCheck whether the power cord is connected to a wall outlet and whether the outlet is energized.Check whether the power key is pressed.Check the volume setting or whether it is muted.
Sound and image interferenceTry finding out the electrical appliance affecting the machine, and keep it away from the machine.Try inserting the power plug of the machine to another power outlet.
Blurred or snowy screen, image distortionCheck the position and connection of signal line.
Malfunction of remote controlReplace the batteries in the remote control.After removing the batteries, press any key several times, and then install new batteries.Check the battery contacts.Check whether any obstruction exists between the display screen and the remote control.Check whether the anode and cathode of batteries are correctly installed.

HDMI®

HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

[Statement]

  • The pictures and descriptions in this manual are for reference only, please subject to our available products. (This statement is valid throughout this manual)
  • Quality upgrade, product design and specification are subject to change without prior notice.
  • The software content services applying to this product depend on the third-party provider. It is possible that partial software cannot be used due to network, region, service period or other problems, which has nothing to do with the product quality. Please contact the third-party provider for relevant details.

HISENSE 65GM60AE - [Statement] - 1

Specifications

Product name Digital Signage
Model 50GM60AE 55GM60AE 65GM60AE
Size(mm) (W×H×D)excluding base1122×647×70 1236×715×71 1456×834×71
Weight(kg) excluding base13.5 15.5 21.5
Visual picture diagonal size(cm)126 139 164
Power supply100-240V~50/60Hz1.8A100-240V~50/60Hz2.0A100-240V~50/60Hz2.4A
Wireless LAN Module specificationsModel W2NM2510
Frequency Range2.4~2.4835GHz
Output Power (Max.)2.4~2.4835GHz 17.5dBm
Display resolution 3840×2160
Sound power 8W+8W
Executive standard Q/0202RSR 615
Environmental conditionsOperating temperature: 0°C~40°COperating humidity: 10%~80%RHAtmospheric pressure:86kPa~106kPa
Signal Formats Supported by DP Port
RGB/60Hz640×480, 800×600, 1024×768, 1280×720, 1280×1024, 1360×768, 1366×768, 1600×900, 1920×1080, 3840×2160@60hz
YUV/50Hz 720p,1080i, 1080p
YUV/60Hz 720p,1080i, 1080p
Signal Formats Supported by HDMI Port
RGB/60Hz640×480, 800×600, 1024×768, 1280×720, 1280×1024, 1360×768, 1366×768, 1440×900, 1600×900, 1920×1080, 3840×2160@60HZ
YUV/50Hz 576i, 576p, 720p, 1080i, 1080p
YUV/60Hz 480i, 480p, 720p, 1080i, 1080p
Computer Signal Formats Supported by VGA Port
Resolution Refresh Rate Resolution Refresh Rate
640×480 60Hz 1360×768 60Hz
800×600 60Hz 1366×768 60Hz
1024×768 60Hz 1440×900 60Hz
1280×720 60Hz 1920×1080 60Hz
1280×1024 60Hz

The table below lists the supported video formats:

Container FormatVideo DecodingVideo Decoding
TypeResolution (max.)Bit rate (max.)Frame rate (max.)
.mkv .mp4 .movAV1 4096×2160 100Mbps 60fpsDolby Audio, AAC, MPEG1 (Layer1,2,3)
.avi .mpg .tsMPEG2 1920×1080 40Mbps 120fpsDolby Audio, AAC, MPEG1 (Layer1,2,3)
.ts .mkv .avi .mp4 .flvH.264 4096×2160 135Mbps 60fpsDolby Audio, AAC, MPEG1 (Layer1,2,3)
.avi .mpg .movMPEG4 1920×1080 40Mbps 120fpsDolby Audio, AAC, MPEG1 (Layer1,2,3)
.ts .mkv .mp4H.265 4096×2160 100Mbps 60fpsDolby Audio, AAC, MPEG1 (Layer1,2,3)

Dolby Audio: Support Dolby Digital and Dolby Digital Plus.

[Note] Since video production tools are nonuniform, it cannot be guaranteed that the machine supports all listed formats.

Other information

FCC Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.

The WiFi Module complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

This equipment complies with radio frequency exposure limits set forth by the Innovation, Science and Economic Development Canada for an uncontrolled environment.

This equipment should be installed and operated with a minimum distance of 20 cm between the device and the user or bystanders.

This device must not be co-located or operating in conjunction with any other antenna or transmitter.

Manual assistant
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Product information

Brand : HISENSE

Model : 65GM60AE

Category : Screen