TX-5500 - Computers Posiflex - Free user manual and instructions

Product Type	Point-of-Sale (POS) Terminal
Display	15.6-inch TFT LCD with projected capacitive touchscreen
Resolution	1920 x 1080 (Full HD)
Processor	Intel Celeron J1900 (2.0 GHz up to 2.42 GHz)
RAM	4 GB DDR3L (expandable up to 8 GB)
Storage	128 GB SSD (mSATA)
Operating System	Windows 10 IoT Enterprise or Linux
Dimensions (W x H x D)	366 x 310 x 50 mm (14.41 x 12.20 x 1.97 in)
Weight	5.5 kg (12.13 lb)
Power Supply	24V DC, 90W external adapter
Connectivity	2x USB 2.0, 2x USB 3.0, 1x RJ45 (Gigabit Ethernet), 1x VGA, 1x HDMI, 1x RS232, audio jacks
Wireless	Wi-Fi 802.11 b/g/n, Bluetooth 4.0 (optional)
Expansion Slots	1x mPCIe for peripherals
Touch Technology	Projected capacitive (10-point multi-touch)
Printer Support	Compatible with Epson and Star thermal printers (via USB/Serial)
Customer Display	Optional 2x20 VFD or 15.6-inch secondary screen
Security	Kensington lock slot, TPM 2.0
Environmental	0°C to 40°C (32°F to 104°F), 20% to 80% RH non-condensing
Maintenance	Clean with a soft dry cloth; avoid solvents or abrasive cleaners
Spare Parts / Repairability	Replaceable fan, RAM, SSD; authorized service centers available
Regulatory Approvals	FCC, CE, UL, RoHS

Frequently Asked Questions - TX-5500 Posiflex

How do I clean the touchscreen of my TX-5500?

Use a soft, lint-free cloth slightly dampened with water or a mild glass cleaner. Avoid ammonia-based cleaners or abrasive cloths. Gently wipe the screen in a circular motion. Do not spray liquid directly on the screen.

What operating system does the TX-5500 support?

The Posiflex TX-5500 is available with Windows 10 IoT Enterprise or Linux (Ubuntu). The exact OS version depends on the configuration ordered.

How can I connect a thermal printer to the TX-5500?

Connect the printer via USB (USB 2.0/3.0 ports) or RS232 serial port. Install the printer driver provided by the printer manufacturer. The TX-5500 is compatible with most Epson and Star POS printers.

Can I upgrade the RAM in the TX-5500?

Yes, the RAM is upgradeable. The TX-5500 uses DDR3L SODIMM modules, with a maximum of 8 GB. Access the RAM slot by removing the bottom panel.

What is the power supply specification?

The TX-5500 uses an external power adapter providing 24V DC at 90W. Use only the original Posiflex adapter (model: PS-240-90) or an approved equivalent.

How do I perform a factory reset?

For Windows: go to Settings > Update & Security > Recovery and select 'Reset this PC'. For Linux: boot from a recovery USB or use system restore options. Note: This will erase all data.

Does the TX-5500 have a built-in customer display?

The standard model does not include a customer display, but it supports an optional 2x20 VFD or a 15.6-inch second screen via the VGA or HDMI port.

What is the warranty period for the TX-5500?

Posiflex typically offers a 2-year limited warranty. Check with your reseller or Posiflex support for specific terms.

Can I use a barcode scanner with the TX-5500?

Yes, connect a USB or serial barcode scanner to the available ports. Most scanners work as a keyboard wedge or through specific drivers.

How do I adjust the screen brightness?

Use the physical buttons on the side of the display (usually a menu button) to access OSD controls. Alternatively, adjust brightness from the operating system's display settings.

USER MANUAL TX-5500 Posiflex

Black rectangular electronic device with ports and indicator lights (no visible text or symbols)

TX-5300/5500

Front view of a black power drive unit with ports and indicator lights (no readable text or symbols)

TX-5300E/5500E

Package Contents

√ TX-5300, TX-5300E, TX-5500 or TX-5500E POS box....(x1)
√ 12VDC/84W power adaptor (TX-5300/5500) or 12VDC/150W power adaptor (TX-5300E/5500E).....(x1)
√ Power cord....(x1)
√ Wall-mount bracket (optional)....(x1)

Revision History

Date	Version	Description
2020/08/03	A0	For Preliminary Release
2020/08/14	B0	1. System Memory Max. 16GB change to Max. 32GB2. Add driver download information

TX-5300(E)/5500(E) Ver. B0

SOME IMPORTANT NOTES

FCC NOTES

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

CE CLASS A WARNING

This equipment is compliant with Class A of CISPR 32. In a residential environment this equipment may cause radio interference.

AVERTISSEMENT CE CLASSE A

Warranty will terminate automatically when the machine is opened by any person other than the authorized technicians. The user should consult his/her dealer for the problem happening. Warranty voids if the user does not follow the instructions in application of this merchandise. The manufacturer is by no means responsible for any damage or hazard caused by improper application.

LIMITES DE GARANTIE

This equipment is not suitable for use in locations where children are likely to be present.

CONSIGNES DE SÉCURITÉ

Power cord shall be connected to a socket-outlet with earthing connection

ATTENTION

Risk of explosion if battery is replaced by an incorrect type. Dispose of expended battery in accordance with local disposal regulations.

AVERTISSEMENT DE BATTERIE

Front View of TX-5300/5500

Power Status LED Indicator Power Button USB 0 USB 5 USB 4 POSIFLEX USB 2.0 Port Storage Status LED Indicator

Front View of TX-5300E/5500E

Power Button Power Status LED Indicator Storage Status LED Indicator Powered USB Port

Top View of TX-5300/5300E/5500/5500E

Heat-Dissipation Fins

Bottom View of TX-5300/5300E/5500/5500E

Rubber Pad Service Door Rubber Pad

Rear I/O Ports

TX-5300/5300E/5500/5500E

1 3 4 6 9 2 5 7 8

1 USB 3.0 port
3 VGA port
5 LPT port
7 COM port
9 Mic-in / line-out combo jack

2 RJ45 LAN port
4 RJ11 cash drawer (CR) port
6 HDMI port
8 12VDC-IN power jack

Connecting Power Adapter and I/O Cables

To have the terminal ready for operation, please connect the connector of power adapter and all of the connectors of required I/O cables respectively to the 12VDC-IN power jack and appropriate I/O ports. Please make sure that each of the cables is fully connected to the correct port. Damages due to incorrect connection or orientation are not covered by product warranty!

Some cable connectors like the connectors of LAN or cash drawer (CR) cables have to be gently inserted until a click is heard. It is recommended that the I/O ports, such as COM port, parallel port, and VGA port, should be screwed after the I/O cable connectors are completely connected. And please make sure that each connector has to be connected to the right peripheral device in the right way.

CAUTION: On doing insertion or extraction of a cable connector, please always hold the connector head itself instead of pulling the cable wire. Doing this could damage the cables and ports, which is considered as an artificial damage and is not covered by the warranty. The means of power cord should be connected to a socket-outlet with earthing connection.

Note: The COM ports of TX-5300/5300E/5500/5500E do not supply power by default. To make the COM ports supply power, you can set up the COM ports through the dedicated settings listed in the table below.

	TX-5300/5300E/5500/5500E
	COM1/2/3/4		COM5/6		VGA
	5VDC	12VDC	5VDC	12VDC	12VDC
BIOS Setting	V		V		V
Jumper Setting		V		V

The VGA port of TX-5300/5300E/5500/5500E can supply +12VDC power through system BIOS setting for Posiflex LCD monitor. Nevertheless, except Posiflex VGA monitor, do not connect any other monitor to this port with VGA power enabled.

Installing Optional Peripheral Devices

Posiflex TX-5300/5300E/5500/5500E can work with multiple optional peripheral devices, such as LCD monitor, cash drawer and the like.

Before installing an optional peripheral device, make sure that the system is powered off and the external power source is removed from the POS box to prevent electric hazard! Failure to follow the warning description will void the product warranty!

For the detailed instruction, refer to each of the user manuals of the optional peripheral devices.

Installing an Optional Second Storage (SSD)

The TX-series system is provided with a second storage bracket for you to install an optional second storage. To avoid users from damaging the main board of the system, it is highly recommended that the optional second storage installation is implemented by professional technicians.

Installing a Memory Upgrade Module

The TX-series system is provided with two DRAM slots for you to expand or replace memory. Before shipping, one memory has been inserted into one socket of the main board. To expand or replace memory, follow the two steps below.

1. Loosen and remove the screw from the service door.

Close-up of a mechanical or electronic component with internal slots and mounting holes (no visible text or symbols)

1. Remove the service door.

Close-up of a metallic electronic component with ventilation slots and mounting holes (no visible text or symbols)

To avoid users from damaging the main board of the system, it is highly recommended that the memory expansion and replacement are implemented by professional technicians.

Mounting the TX-5300/5300E/5500/5500E on the Wall (Optional)

1. Fix the wall mount bracket onto the wall by using attached plastic anchors and four M3.5-16L screws.

Gray rectangular frame with four black circular corner markers, no text or symbols present.

1. Do spiral insertion of 4 M4-7L screw bolts into the 4 screw bolt holes.

Top-down view of a computer monitor with four circular buttons on its surface (no text or symbols visible)

1. Lineup the 4 screw bolts to be inserted into the 4 tracks. Then slide downwards the system along the track until a click sound is given for completely mounting the system with the bracket on the wall.

Four square frames with small circular cutouts on a dark background, no text or symbols visible

For detailed installation description, please refer to the WB-4200 bracket installation guide.

Powering ON/OFF the POS Box

Power ON TX-5300/5300E/5500/5500E

Press down the power button to power on the TX-5300/5300E/5500/5500E.

Power OFF TX-5300/5300E/5500/5500E

In most cases, push the power button again to power the system off. However, if the POS box halts for unknown reasons, please be advised to hold the power more than 10 seconds to initiate a forced shutdown.

Close-up of a black electronic device with a circular button and power symbol (no readable text or labels)

Status LED Indicator

There are two status LED indicators, power status LED indicator and SSD status LED indicator, on the front side of the TX-5300/5300E/5500/5500E. After powering ON the POS system, you can read the system operation status from the power and SSD status LED indicators. The LED status is described below.

LED	Status	Description
POWER	Solid green	System power ON
	Solid red	System standby
SSD	Flash green	Data access

Installing an Operating System

This product is highly professional equipment. Therefore, we do NOT encourage you to install any operating system into this machine without professional assistance. Posiflex Technology, Inc. shall not be responsible for any technical support to questions on this aspect. We suggest that you contact your dealer for OS installation.

Operating System Recovery

For the TX-5300/5300E/5500/5500E main system preloaded with an operating system, Posiflex provides a recovery DVD shipped with the main system for the preloaded operating system. The system integrator shall take care of software restoration after the OS is recovered.

If you plan to recover your operating system, we do NOT encourage you to recover any operating system. Please contact your service center for operating system recovery.

Operation Environment

This terminal must NOT be operated in an environment with restricted ventilation. There must be at least 25 mm air clearance around any top or side ventilation holes with a free flow of air around the unit at all times for system operation.

Specifications

	TX-5300	TX-5300E	TX-5500	TX-5500E
CPU	Intel Coffee Lake-S CPU Core-i3		Intel® Coffee Lake-S CPU Core-i5, Core-i7
Chipset	H310		Q370
Memory	DDR4 SO-DIMM x2, Max. 32GB
OS	Windows 10 IoT / Linux (by request)
VGA Port	VGA(DB15 pin) x 1 , supporting +12V/2.5A
HDMI Port	HDMI x 1
Serial Port	DB9 pin x 4 for COM1 ~ COM4COM5 & COM6 pin header through service door5 x RS-232(COM1, COM3~COM6) + 1 x RS-232/422/485(COM2)
Ethernet Port	10/100/1000 Mb x 2
Wireless Com.	Optional, 802.11 b/g/n with integrated antenna, M.2 module
Power Supply	12VDC power adaptor, 84W12VDC power adaptor, 150W
Parallel Port	Parallel port(DB26 pin) x 1
CR Port	CR port x 1, controlling 2 cash drawers
USB Port	TX-5300/5500:USB3.0 x 4 (on the rear I/O side)USB2.0 x 3 (on the front side)TX-5300E/5500E:USB3.0 x 4 (on the rear I/O side)24V Powered USB port x 1 (on the front side)12V Powered USB port x 2 (on the front side)
Audio Port	MIC-in / line-out x 1 & 1 internal speaker
Storage	SATA x 2M.2 2280 x 1 (SATA only)		SATA x 2M.2 2280 x 1 (PCIe or SATA)
RAID Support	N/A		Yes, supporting for at least two SSDs (Q370 only)
vPro Support	N/A		Yes (Q370 only)
Extension Slot	M.2 2230, reserved for M.2 WIFI w/external di-pole antenna
Power Switch	Soft switch
Mechanical Installation	Desktop or wall mount, VESA mount 75 x 75
Wall-Mount Bracket	Optional, WB-4200
LED Indicator	Front Panel:Power on/ standby, bi-color LED indicators and storage LED indicatorRear Panel:Ethernet link LED on Ethernet connector
COM 5/6 Extension Cable	Optional for COM 5/6 pin header inside service door
Operating Condition	0°C - 40°C, 20%RH - 90%RH
Storage Condition	-20°C - 70°C, 10%RH - 90%RH

※ The product information and specifications are subject to change without prior notice. To get the detailed information on TX-5300/5300E/5500/5500E, please check this model from Posiflex Global Website (http://download.posiflex.com/en-global/Download/download).