EagleRoc E9 - External hard drive Rocstor - Free user manual and instructions

Product Type	External hard drive
Brand	Rocstor
Model	EagleRoc E9
Dimensions	~1.5 x 5.3 x 8.5 inches (3.7 x 13.5 x 21.5 cm)
Weight	~2.5 lbs (1 kg)
Power Supply	AC adaptor 220/110V
Interfaces	FireWire 800 (2 ports), FireWire 400 (via cable), USB 2.0
Transfer Rates	FireWire 800: up to 800 Mbits/s; FireWire 400: up to 400 Mbits/s; USB 2.0: up to 480 Mbits/s
Hard Drive	3.5-inch SATA high capacity drive (capacity varies by model)
Preformatted	FAT32 for plug-and-play compatibility with Mac and PC
Placement	Horizontal or vertical with included stand
Enclosure Features	Stylish design, fan-less for quiet operation, designed for heat dissipation
Operating Systems	Mac OS 9, X, Leopard, Snow Leopard; Windows 2000, Me, XP, Vista, 7
Minimum System Requirements	FireWire or USB port; 512 MB RAM
Daisy-Chain	Supported via FireWire ports (up to 63 devices)
Hot-Pluggable	Yes
Bootable	Yes (requires reformatting and OS installation; PowerPC Macs need FireWire, Intel Macs can use USB)
Safety Notices	Do not spill liquid, do not disassemble, use within specified power and temperature ranges, avoid strong magnetic fields
Care and Handling	Regular data backup, follow proper removal procedures, do not move during read/write, avoid heat sources
Warranty	2-year limited warranty (parts and labor); 2-year free telephone tech support
Box Contents	External hard drive, stand, USB cable, FireWire 800 cable, FireWire 400 cable (9-pin to 6-pin), AC adaptor, quick installation guide
Color Options	Charcoal Black, Yellow, Silver/Gray, Red

Frequently Asked Questions - EagleRoc E9 Rocstor

How do I connect the EagleRoc E9 to my computer?

Connect the AC adaptor to the drive and an electrical outlet. Then use only one interface cable (USB, FireWire 400, or FireWire 800) to connect the drive to your computer. The drive will power on once the data cable is fully connected. It is preformatted for plug-and-play.

Can I use the EagleRoc E9 as a bootable drive?

Yes, but you must reformat the drive and install an authorized operating system. PowerPC-based Macs require a FireWire connection for startup, while Intel-based Macs can use FireWire or USB. Be aware that a device formatted on a PowerPC Mac cannot boot an Intel Mac and vice versa.

What should I do if my computer does not recognize the drive?

First, ensure the blue light is on and cables are securely connected. Check that your system meets the minimum requirements (FireWire or USB port, 512 MB RAM). Verify the power outlet is working. Try disconnecting and reconnecting the cables, and restart your computer. If the problem persists, consult the troubleshooting section in the manual or contact Rocstor technical support.

How do I safely disconnect the EagleRoc E9?

On a PC, right-click the Safely Remove Hardware icon in the system tray and select your drive. On a Mac, drag the drive icon to the Trash. Wait for the activity light to turn off before disconnecting the cables. Never disconnect while the drive is reading or writing data.

Can I reformat the EagleRoc E9 to NTFS or HFS+?

Yes. For Windows, use Disk Management to delete the existing partition and create a new NTFS volume. For Mac, use Disk Utility to erase and format as Mac OS Extended (HFS+). Warning: reformatting erases all data on the drive. Backup your files first.

What is the maximum storage capacity of the EagleRoc E9?

The EagleRoc E9 houses a 3.5-inch SATA hard drive. Actual capacity varies by model and is measured in total bytes before formatting. After formatting, the accessible capacity is typically 5–10% lower due to file system overhead. Refer to the product packaging for your specific capacity.

How do I daisy-chain multiple EagleRoc drives?

Use FireWire ports only. Connect the first drive to your computer via FireWire, then connect the second drive to the first drive's FireWire port, and so on. Do not mix FireWire and USB. Note that mixing FireWire 400 and 800 reduces speed to 400 Mbits/s.

The drive is running slowly. What can I do?

Ensure you are using a USB 2.0 or FireWire 800 port (not USB 1.1). For USB, check that the host controller supports Hi-Speed USB 2.0 and drivers are properly installed. Disconnect other devices from your computer to free up bandwidth. If using FireWire, try a different port or cable.

Is the EagleRoc E9 compatible with both Mac and Windows?

Yes, the drive is preformatted as FAT32, which is readable and writable by both operating systems. For Windows, it appears as a drive in My Computer. For Mac, it appears on the desktop. You can reformat to NTFS or HFS+ for specific needs, but then cross-platform compatibility may be limited.

What does the front light indicate?

The front light is blue during normal operation or idle. It flickers red during read/write activity. If the light does not come on, check the power connection. A constantly red light may indicate a problem; contact technical support if the drive is not working.

USER MANUAL EagleRoc E9 Rocstor

Modern yellow and black electronic device with a black base, displayed against a white background (no text or symbols visible)

E+GLEROC E9

User Manual

T+BLE OF CONTENTS

IMPORT+NT NOTICES 4

• Safety Notices 4
• General Notices
  • Capacity Disclaimer 4
• Care and Handling 4

GENER+L 6

• Introduction 6
• Box Contents 6
  • Minimum System Requirements 7
• Connectors and Eagleroc rear view 7

QUICK INST+LL+TION 8

• How to Connect the Interface Cables - Connecting the Drive 8
• Cable Types: FireWire 800, FireWire 400, USB and SATA 10

INST+LLING YOUR DRIVE 11

• Eagleroc as a bootable device 11
• Disconnecting Your Drive 11

○ PC 11
○ Mac 12

• Reformatting Your Drive 12

○ Reformatting via PC (Window based computers) 12
○ Reformatting via Mac 12

• Important Note 12

• Important Note 12

How to Daisy-Chain through FireWire ports to your Eagleroc Drive at one time ____ 13

- Important Note 12 - How to Daisy-Chain through FireWire ports to your Eagleroc Drive at one time ____ 13

P+RTITIONING +ND FORM+TTING THE E+GLEROC DRIVE ON + M+C OS 14

- Warning 14

• Important Notes 14

• Instructions for Partitioning and Formatting from FAT 32 to HFS+ ____ 14

- Warning 14 - Important Notes 14 - Instructions for Partitioning and Formatting from FAT 32 to HFS+ 14

P+RTITIONING-FORM+TTING the E+GLEROC Drive on WINDOWS 2000, XP and VIST+ 22

- Warning 22

• Important Notes 22

• Different ways to get to the Control Panel 23

• Instructions upon reaching the Control Panel 25

• Instructions for Partitioning and Formatting from FAT 32 to NTFS 26

- Warning 22 - Important Notes 22 - Different ways to get to the Control Panel 23 - Instructions upon reaching the Control Panel 25 - Instructions for Partitioning and Formatting from FAT 32 to NTFS 26

TROUBLESHOOTING 33

• Troubleshooting for Macintosh computers 33
• Troubleshooting for PC Windows based computers 35

KNOWLEDGE B+SE 37

• Eagleroc E9 Unique Features 37
  • Specifications 38
  • Introduction to Interfaces (ports) and Cables 39

○ FireWire (IEEE 1394) 39
USB (Universal Serial Bus) 40
○ SATA (Serial Advanced Technology Attachment) 42
○ Comparison Chart 43

• Introduction to Formatting 44

File Allocation Table (FAT) and FAT 32 44
○ HFS Plus or HFS+ 45

LIMITED W+RR+NTY 46

• Corporate Headquarters 52
- Technical Support / Return Authorization "RMA" 52
Sales Info 52

IMPORT+NT NOTICES

Safety Notices

• The warranty is void if an unauthorized person attempts and/or repairs the hard disk drive.
• Read all Manuals and instructions carefully before using the device.
• Do not spill any liquid or insert any object into the device.
• Use the device within the specifications indicated, including but not limited to+ power requirements, temperature, humidity, sunlight and magnetism from other devices such as computers and televisions.
• Please visit the Rocstor website, www.rocstor.com for further information concerning specifications and use of the device.

General Notices

• Consistently make multiple backup copies of your data for your protection. Hard disk drives are subject to failure at any time.
• Rocstorage, Inc. shall not be held liable for loss of data or the restoration or recovery of data on the device. Please view complete Limited Warranty Information in this manual or on the Rocstor website (www.rocstor.com) for further details.

Capacity Disclaimer

Actual accessible hard drive capacity will indicate up to 10% lower than stated under different Operating Systems and formatting.

The storage volume is measured in total bytes before formatting. References to round numbers of gigabytes or terabytes are an approximation only. For example, a disk drive labeled as having 500GB (gigabytes) has space for approximately 500,000,000 bytes before formatting. After formatting, the drive capacity is reduced by about 5% to 10% depending on the operating system and formatting used.

Care and Handling

The following instructions concern the proper care and handling of Eagleroc E9 Drives. Please take a moment to review these instructions.

• As with any storage solution, it is recommended that all data be backed up regularly.
• Ensure that you follow the proper removal procedure to disconnect the Eagleroc drive.
• Do not move or disconnect this device from your computer while it is reading or writing data. This may cause damage to the Eagleroc drive.
• Do not place this device near a heat source or expose it to direct flame.

- Do not place the device near any equipment generating strong electromagnetic fields. Exposure to strong electromagnetic fields may cause the device to malfunction or data to be corrupted.

- Do not drop or cause shock to your Eagleroc drive.

- Do not spill any liquid or insert any object into the device8

• Do not attempt to disassemble and service the %agleroc drive during the warranty period8
• Please read the Safety Notices and Limited Warranty information in this Manual and on the Rocstor website (www8rocstor8com) for further details8

GENER+L

Introduction

E+GLEROC E9 - FireWire 800(400) and USB (1.1/2.0)

The %agleroc %9 external SATA Hard Drives delivers extraordinary performance and reliability for both Mac and PC users. %agleroc %9 contains a fast SATA high capacity 3.5" drive in a stylish and unique case that can be placed horizontally or mounted vertically on its stand. With its fan-less and quiet operation, the %agleroc can be easily moved from one desktop environment to another.

Choose Rocstor drives and "store your future."

Exterior view of a modern cylindrical device with 'rooster' branding (no additional text or symbols visible)

Box Contents

• %xternal hard disk drive
- Stand for vertical mounting
- USB cable
- 9-pin to 6-pin FW 800 to FW400 cable
• 9-pin to 9-pin FireWire 800 (1394b) cable
- AC adaptor 220/110V
• Installation user Guide

EAGLEROC E9

FireWire 800 (9 to 9 pin) Cable

FireWire 400 (9 to 6 pin) Cable

USB Cable

Stand

AC Adaptor

Quick Installation Guide

Minimum System Requirements

Mac Users:

Window Users:

Hardware: FireWire* 400 or 800 or USB (1.1 or 2.0) port(s.)

Mac: PowerPC or Intel processor running Mac OS 9, <, Leopard, Snow Leopard

Recommended memory: 512 MB RAM

Hardware: FireWire* 400 or 800 or USB (1.1 or 2.0) port(s.)

Operating Systems: Microsoft Windows 2000, Me, <P, Vista, Windows 7

Recommended memory: 512 MB RAM

* Many computers do not come with factory installed FireWire 800 or eSATA ports. Therefore, you may need to purchase a PCI, PCI-< or PCI-%xpress card to use these ports. Rocstor offers a variety of accessories to work with PC Windows or Mac based Computers. Please visit us at www.ROCSTOR.com

Connectors

• FireWire 800 (I%% 1394b) port x2
• Standard AC adaptor connection
- USB 2.0 port x1

QUICK INST+LL+TION

1. Turn ON your computer and wait until it fully boots up to load all programs.
2. Connect one end of the Adaptor cord directly to the %agleroc and the other end to an AC outlet, surge protector or battery Backup (UPS).

Illustration of a beige electronic device with a black cable inserted into the port, labeled with number 1 (no text or symbols on the device itself)

1. Using only one interface cable at a time, select the interface port you wish to use on your computer. When using FireWire, connect one end of the FireWire cable to the appropriate FireWire port (FW800 or FW400) of your computer and then the other end to the FireWire port in the %agleroc %9. When using USB, connect one end of the USB cable to the USB port of your computer (or via Power Hub that is connected to your computer) and then the other end to the USB port in the %agleroc %9.

4.

NOTE: Although, the AC adaptor MUST B% connected first to both the hard drive and to electricity; however, the drive will not come "ON" until an interface (USB or FireWire) cable is fully connected.

Illustration of a beige electronic device with two cables and ports, labeled with number 2 (no text or symbols on the device itself)

1. The Hard drive is preformatted for Plug-and-Play operation. After a few seconds a Rocstor HD icon will show on "My Computer" folder under the Windows OS. Under the Mac OS, the Rocport HD will appear on the "Desktop."
2. Click (double click) on the Rocstor HD icon to access the drive.

Cable Types

FireWire 400 (IEEE 1394a) 6-Pin FireWire 400 connector

- Fire Wire 400 can transfer data between devices at 400 Mbits/sec

FireWire 800 (IEEE 1394b) 9-Pin FireWire 800 connector

• Fire Wire 400 can transfer data between devices at 800 Mbits/sec

USB supports three data transfer rates:

• USB 2.0+ A Hi-Speed (USB 2.0) rate of 480 Mbits/s (60 MB/sec)
• USB 1.1+ A Full Speed rate of 12 Mbits/s (1.5 MB/sec)
• USB 1.0+ A Low Speed rate of 1.5 Mbits/s (187 KB/sec)

Three electronic component symbols: a rectangular package, a small electronic device, and a black plug with pins (no text or labels)

INST+LLING YOUR DRIVE

All Rocstor hard drives are formatted as blank FAT32 (32-bit file allocation table) volumes {unless otherwise stated on the box} that are compatible with most modern Windows and Macintosh operating systems. To begin using your Rocstor drive, simply connect a data cable and power cord. There's no need to shut down your computer because your Rocstor drive is hot-pluggable. Just plug it in and it's ready to use.

The first choice you have to make is which of the provided data cables to use. The drive can connect directly to any available FireWire or USB port on your computer, or it can be Daisy-Chained to your computer through another compatible device with an available FireWire port. The ability to Daisy-Chain allows you to have multiple drives connected simultaneously, greatly increasing your available storage capacity. Daisy-Chain is only available through FireWire ports.

If you intend to use the drive for additional storage only—not as a startup device (bootable) use the cable that provides the maximum throughput rate for the buses available on your computer+ Up to 800 Mbits/sec via FireWire 800, 480 Mbits/sec via USB 2.0, 400 Mbits/sec via FireWire 400, or 12 Mbits/sec via USB 1.1. To avoid damaging your hardware and losing data, never simultaneously connect the drive to the computer using more than one data cable.

Eagleroc as a bootable device

If you intend to use the drive as a startup device, check the documentation that came with your computer to confirm compatibility with the various interfaces. PowerPC-based Macs require FireWire connections for startup disks, whereas Intel-based Macs can use either FireWire or USB connections.

Furthermore, using the drive as a startup device requires installing an authorized copy of the Windows or Mac operating system (available separately from Microsoft and Apple, respectively). To install the Mac OS 9 or OS <, you must reformat the drive as a Mac OS %xtended volume with Disk Utility. An Intel-based Mac cannot start from a device formatted on a PowerPC-based Mac or vice versa.

Disconnecting Your Drive

Never disconnect or turn off an external drive when its activity light is ON. %xternal drives must be properly unmounted (or disconnected) to avoid data loss and possible damage to the hard disk drive or computer.

PC

The easiest ways to safely unmount an external hard drive on your PC is to right-click the device removal icon next to the clock in the system tray. Then choose Safely Remove Hardware.

Choose the external device you want to remove, and then click Stop. An alert will notify you if the drive is in use by an application. If in use close any open documents or applications on the drive and try again. Windows will display an alert when you can safely disconnect or turn off the drive.

Mac

The easiest way to safely unmount an external hard drive is to drag its Finder icon to the Trash. An alert will notify you if the drive is in use by an application. Close any open documents or applications on the drive and try again. When the drive's icon no longer appears on the Finder's Desktop and the drive's activity light is green, you can safely disconnect or turn off the drive.

Reformatting Your Drive

As mentioned previously, all Rocstor hard drives are formatted as blank FAT32 volumes (otherwise noted on the retail packaging) that are compatible with most modern Windows and Macintosh operating systems. However, you can use your normal disk management tools to erase or reformat the drive if needed. For example, Windows users may want to reformat the drive as an NTFS (new technology file system) volume, or Mac OS < users may wish to reformat the drive as a Mac OS %xtended (Journal) or UFS (Unix file system) volume.

Please note that all of your data will be lost if the volume (Hard Drive) is formatted or reformatted.

Reformatting via PC (Window based computers)

Right-click the %agleroc drive in the "My Computer" folder, then choose Format. In the dialog window that appears, choose the desired capacity, file system and allocation unit size and then click Start.

Reformatting via Mac

Open Disk Utility (/Applications/Utilities). Select the drive in the list at the left, and then click the %rase tab. Choose the desired volume format, specify a name, and then click %rase.

Important Note

Any cable (eSATA, FireWire800, or USB 2.0) inserted before the drive is powered on has priority over the other cables and will be the primary connection method, e.g. if the drive is connected via FireWire 800 before powering on the drive, data will be transferred via FireWire 800. The drive should only be connected to a computer via one interface at a time. Connection of the drive to a computer via two or more interfaces is not recommended and may potentially damage your %agleroc drive and data.

How to Daisy-Chain through FireWire ports to your Eagleroc Drive at one time

Daisy-Chain (Connecting Multiple Devices) means that device A is connected to device B and device B is connected to device C and so forth. All connections are made only through FireWire ports.

• Do not mix interfaces. Select FireWire ports only. For example, do not use USB and FireWire to Daisy-Chain.
• Mixing FireWire 400 and 800 connectors to Daisy- Chain will reduce the transfer speed to FireWire 400.
• Daisy-Chain allows you to connect multiple devices, such as cameras, external read/write drives and other external devices such as hard disk drive to your computer via FireWire ports.

P+RTITIONING +ND FORM+TTING THE E+GLEROC DRIVE ON + M+C OS

All Rocstor drives are factory formatted with FAT32, unless otherwise stated on the box8

W+RNING: Formatting and Partitioning the %agleroc Drive will destroy all of its data8 To protect your data, back it up before formatting or partitioning this device8

IMPORT+NT NOTES:

18 All programs should be closed before beginning8
28 Connect the Rocstor hard disk drive adaptor to the drive and the other end plug into electricity8
38 Connect the Rocstor hard disk drive to your computer using the appropriate cables8
48 "Click" means left click8 "Right Click" will be so labeled8
58 Some computers are set so a single "click" will perform the task, such as opening a window8 Depending on your mouse setting, you may have to double click to get to the next window8 If a single click does not open the next window, please double click8

INSTRUCTIONS FOR PARTITIONING AND FORMATING FROM FAT32 to HFS+:

18 Connect the Rocstor drive to the computer via a port&
28 The drive will appear as an icon on the Desktop on the middle right side8. The icon will represent the method of connection (USB, FireWire and SATA)

Note+ If the Hard Drive is connected via USB port, the desktopwould indicate the USB 🚗 on the "Macintosh HD" icon8 Thesame procedures would also apply to the following steps8

Once the icon appears on the "Desktop" click on the "Macintosh HD" icon8

In the "Macintosh HD" menu, click on the "Applications" icon?

In the "Applications" menu, click on the "Utilities" icon8

68In the "Utilities" menu, click on the "Disk Utility" icon

1. On the left side of the "Disk Utility" menu is a list of available drives. One will be the Rocstor drive. Click on the icon showing the disk capacity.

1. You are now in the Rocport menu. Click on the "Partition" tab and then click the "Current" tab under "Volume Scheme." A drop down "Partition" menu will appear.
2. In the "Partition" menu, you may select any number of partitions available under "Volume Scheme."

3. If you are using Panther proceed to #13 below.

4. If you are using Tiger, click on Options on the lower center of the window. Select the Partition Scheme for your Rocstor drive. Suggest you select "Apple Partition Map" then click OK.

1. Volume Information+ select a name for your drive

138 Format+ Click on either the "Format" area or the Blue up/down arrows8 Select Mac OS extended (journal)8
148 After selecting the type of format, click the "Partition" tab in the lower right of the screen8 On the next screen, Partition Disk, click "Partition" again8

158 The drive will begin to format and upon completion; the same icon that first appeared on the Desktop will reappear with your designed name on the Desktop?

168 You can now %xit or close to return to the desktop8

P+RTITIONING +ND FORM+TTING THE E+GLEROC DRIVE ON WINDOWS

All Rocstor drives are factory formatted with FAT32.

W+RNING: Formatting and Partitioning the %agleroc Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device.

IMPORT+NT NOTES:

1. All programs should be closed before beginning.
2. Connect the Rocstor hard disk drive adaptor to the drive and the other end plug into electricity.
3. Connect the Rocstor hard disk drive to your computer using the appropriate cables.
4. The initial goal is to reach the Control Panel. If you know how to get there, skip this section and go directly to Instruction 1 (Instructions for Partitioning and Formatting from FAT 32 to NTFS.) A fast way of reaching “Disk Management” is to right click “My Computer” icon and click on “Manage” in the drop down menu. The next window is “Computer Management.” In the left menu, click “Disk Management.”
5. The ultimate goal is to reach Disk Management. If you know how to get there, skip this section and go directly to Instruction 4 (Instructions for Partitioning and Formatting from FAT 32 to NTFS).
6. Due to different views that are possible on Windows operating systems (2000, <P, Vista), we will provide various ways of reaching the Control Panel.
7. "Click" means left click. "Right Click" will be so labeled.
8. Some computers are set so a single "click" will perform the task, such as opening a window. Depending on your mouse setting, you may have to double click to get to the next window. If a single click does not open the next window, please double click.

DIFFERENT W+YS TO GET TO THE CONTROL P+NEL:

(You may use any one of the following methods)

18 If the icon "My Computer" shows on your desktop, click or double click on the icon8 Under "Other Places" click on "Control Panel8"

Under Windows < P

under Vista OS

28 If the icon "My Computer" does not show on your desktop, click on the Start icon on the lower left of your screen8. If the Control Panel link is displayed, click on the Control Panel link8

38 If the icon "My Computer" does not show on your desktop, click on the Start icon on the lower left of your screen8. If the Control Panel link is not displayed, click on the Settings link and then click on the Control Panel link8
48 Click on the Start icon on the lower left of your screen8 Click on Run8 Delete anything listed in the Open window8 Type the following+ compmgmt8msc and then click OK8 Skip to INSTRUCTION # 4 (Instructions for Partitioning and Formatting from FAT 32 to NTFS {page 24})8

INSTRUCTIONS UPON RE+CHING CONTROL P+NEL

a8 After reaching the Control Panel, click on Administrative Tools8

b8 After reaching Administrative Tools, click on Computer Management8
c8 After reaching Computer Management, click on Disk Management8

INSTRUCTIONS FOR P+RTITIONING +ND FORM+TING FROM F+T32 to NTFS

18 In the "Disk Management" window, right click the Rocstor drive in the upper portion of the menu to highlight it8 In the drop down menu, select "Delete Partition8"

W+RNING: Formatting and Partitioning the %agleroc Drive will destroy all of its data8 To protect your data, back it up before formatting or partitioning this device8

28 The next window is "Delete primary partition8" Click on Yes8

38 At this point the Rocstor drive will not show up on the "Disk Management Volume" window in the upper menu8

48 The Rocstor drive will show up in the lower menu as an "Unallocated" disk8

58 Right click anywhere in the "Unallocated" disk area in the lower menu8
68 Click on "New Partition8"
78 You are taken to "Welcome to the New Partition Wizard8" Click "Next"8

1. Click on "Primary partition" (it should be selected as the default partition). Click "Next".

1. Under "Specific Partition Size," click Next to accept the default setting, which is the maximum size allowed.

1. Under "Assign Drive Letter or Path," accept the default letter and click "Next".

118 In the "Format Partition," accept the default setting8

128 The "Volume label" can be changed to any name up to 11 characters8
138 Suggest that "Quick Format" be selected and then click "Next"8
148 You now reached the "Completing the New Partition Wizard" screen8 It displays the various settings you previously selected8 If you are satisfied with your selections, click "Finish" to complete the new formatting8 At this time the Rocstor disk drive is being formatted, which may take a few minutes8

158 You will return automatically to the "Disk Management" window and will see the newly formatted Rocstor disk on the screen with the name you selected8 If no new name was entered in the "Volume label," the Rocstor drive will show up as "New Volume8" To rename the volume at this time, right click "New Volume" and click "Properties8" You can now change the volume name up to 11 characters8 Click OK8

168 You can also change the name at any time in the future by reaching the "Properties" menu of the Rocstor drive8
178 You can now %xit or close to return to the desktop8

Troubleshooting

Rocstor data storage products are subjected to several quality control tests before leaving our factory8 However, from time to time, the product may not work after shipment or would experience intermittent problems under certain criteria and/or situations8 Should you experience a problem with your %agleroc HD, please review the Manual and read the possible solutions that fit your problem8 (The User Manual is updated regularly so check the Rocstor website for an updated Manual)8 Please contact Rocstor technical support listed under contact information at the end of this Manual8

Troubleshooting for M+CINTOSH computers

Problem: The computer does not recognize the drive

Solutions:

• Is the %agleroc blue light ON and is the cable connected from the HD device to the computer8 %agleroc HD icon should appear on the desktop8 Continue to review this guide to find the solution8
• Your computer's Minimum requirements may not meet the minimum system requirements as indicated in this Manual8 Page 7
• Confirm that the outlet is providing the correct voltage and the electrical power cord is securely attached to both the outlet and the %agleroc drive8. Poor or loose connections can result in loss of power and possible damage to the drive8
• If the %agleroc drive is connected to an outlet via an Undisrupted Power Supply (battery Backup) or a surge protector, be sure that they provide the correct voltage and they are all switched “ON” and receiving electricity8
• Please review this Manual's installation procedure for the operating system and interface you are using8
  Read the Manual's installation procedure to ensure it was properly followed8
• Please check the cable connections as the cables must be properly and securely attached to the computer and hard drive8 %nsure that there is a firm connection8 It is suggested that the cables be detached and reattached, and that the computer be shut off for 20 seconds and then restarted8

• %nsure that the %agleroc drive has been properly reformatted by reviewing the User Manual8

• Have you checked to confirm that the computer's operating system works with the file system?

• Review the manual that came with your computer to ensure that the file system is compatible with the operating system.

Problem: The Eagleroc drive is not working fast enough.

Solution:

- You may have too many devices connected to your computer (such as Laptop computers.) Disconnect some devices and observe if there is an improvement in performance.

Problem: There is a decrease in performance when the Eagleroc drive is connected via the USB cable to a USB 2.0 port.

Solution:

- Ensure that the USB 2.0 drivers for the host bus and device have been properly and securely installed. You may reinstall to assure proper installation.

Notes:

- When connecting the device to USB 2.0 port in your computer, please be sure that the connection at the host computer is High Speed USB 2.0 and drivers (if required) are installed; otherwise you may experience slower transfer speed between the host computer and the Eagleroc device.

Notes - Mac OS 10x:

• Eagleroc drives are designed to save electricity and subsequently the wear and tear of the internal hard drive by having the hard drive stop spinning when the Eagleroc is not accessed for a certain amount of time (sleeping mode). Under Mac OS 10 you it might cause an error please ignore the error message as it might take few seconds to start spinning at the designated speed (wake up.)
• You may require upgrading to a higher version of Mac OS if your host computer does not recognize the Eagleroc device when connected via FireWire.
• You must avoid particular characters similar to ^!?\< when coping to FAT 32 volume section.

Troubleshooting for PC WINDOWS based computers

Problem: The computer does not appear to recognize the drive.

Solutions:

• A window should appear, notifying you that a device is connected and/or the Eagleroc HD icon should appear on the "My Computer" folder.
• Your computer's Minimum requirements may not meet the minimum system requirements as indicated in this Manual. Page 7
• Confirm that the outlet is providing the correct voltage and the electrical power cord is securely attached to both the outlet and the Eagleroc drive. Poor or loose connections can result in loss of power and possible damage to the drive.
• If the Eagleroc drive is connected to an outlet via an Undisrupted Power Supply (battery Backup) or a surge protector, be sure that they provide the correct voltage and they are all switched “ON” and receiving electricity.
• Please review the Manual's installation procedure in reference to Formatting, Operating Systems and Interfaces you are using to ensure they were properly followed.
• Please check the cable connections as the cables must be properly and securely attached to the computer and hard drive. Ensure that there is a firm connection. It is suggested that the cables be detached and reattached, and that the computer be shut off for 20 seconds and then restarted.
• If a conflict with drivers or extensions exists, contact Rocstor for assistance; email tech support at [e-mail] or call technical support department at 888.877.7716.

Problem: The FireWire ports would not mount (work) with Windows 2000

Solution:

- You may require installing Windows 2000 Service pack 4. You may download the Service Pack 4 update for free from the Microsoft website. http://www.microsoft.com/Downloads/details.aspx?familyid=1001AAF1-749F-49F4-8010-297BD6CA33A0&displaylang=en

Problem: The Eagleroc drive is not working fast enough

Solution:

- You may have too many devices connected to your computer (in particular in case of Laptops.) Disconnect some devices and observe if there is an improvement in performance.

Problem: The performance and/or transfer speeds are slow when the %agleroc drive is connected to my USB port.

Solution:

- USB ports come in different speeds from 12Mbits/s to 480MBits/s. USB 2.0 is a High-Speed connection. If the %agleroc HD is connected to a USB 1.1 port (low speed) or hub, the drive will work slower than if connected to a USB 2.0 port or hub.

Problem: There is no increase in performance when the %agleroc drive is connected via the USB cable to a USB 2.0 port.

Solution:

- %nsure that the USB 2.0 drivers for the host bus and device have been properly and securely installed. You may reinstall to assure proper installation.

Problem: The drive is working slow, when connected directly to a USB 2.0 port on your computer

Solution:

- Review the minimum system requirements for your computer to ensure it supports High Speed USB 2.0.

General Notes+

- When connecting the device to USB 2.0 port in your computer please be sure that the connection at the host computer is High Speed USB 2.0 and drivers (if required) are installed, otherwise you may experience slower transfer speed between the host comport and the %agleroc device.

Front Lights:

Problem: The front Light does not come ON.

Solutions:

• The %agleroc device may not be connected to electricity.
• If connect to UPS (battery backup) system, the UPS switch is in the OFF position.
• The AC adaptor (Power Supply) does not work. Contact Rocstor technical support.

Situation: The light is Blue but it also flickers in Red.

Solutions:

• The Light is OFF when the drive is Reading/Writing; do not turn the device OFF in this situation as you may lose the data being transferred in R/W.
  • The light remains Blue at normal operation or idle operation.

KNOWLEDGE B+ SE

Eagleroc E9 Unique Features

• Stylish design with optional color cover (Charcoal Black, Yellow, Silver/Gray and Red) U8S8A8 and International+ small Auto-Switch adaptor 220/110V Power Supply8
• Place Horizontally or Vertically
• Stylish Vertical Base
• The state of the art casing is designed and engineered to maximize heat dissipation8

Yellow and black rectangular electronic device with 'roscator' branding (no additional text or symbols)

Yellow and black rectangular electronic device with a glowing indicator light (no visible text or symbols)

• The Fan-less enclosure significantly reduces noise and vibration8
- The case should be in an open environment to permit air to flow around the drive8 It is normal for the case to become harm when it is being used8
- The %agleroc series is designed for stackable, horizontal and vertical use8

• Includes all necessary cables and software
• %asy plug-and-play installation (pre-formatted Hard Drive)
• Compatible with Mac, PC Window
  • Daisy-chain multiple drives as your storage needs grow
• Designed for horizontal or vertical use
• Small footprint
  • 2 year limited warranty
  • 2 year unlimited toll-free telephone tech support

Specifications

• Dimensions: \~1.5 x 5.3 x 8.5 inches (3.7 x 13.5 x 21.5 cm)
  • Weight: \~ 2.5 Lbs (1Kilogram)
• Transfer rates: FireWire up to 800 MB/s; FireWire 400 up to 400 Mbits/s; USB 2.0 up to 480 Mbits/s; or USB 1.1 up to 12 Mbits/s.

Back view of a network router with three ports (no visible text or labels)

Solid yellow cylindrical object with a vertical line and small mark on top (no text or symbols)

Black plastic electronic device with a U-shaped top and 'roscor' branding on the side (no other text or symbols visible)

Introductions: Interfaces (ports) and Cables

FireWire is Apple Inc.'s brand name for the I%% 1394 interface (although the 1394 standard also defines a backplane interface). FireWire is also known as i.LINK (Sony's name) and DV (Panasonic's name, not to be confused with DV camcorder tapes). It is a serial bus interface standard for high-speed communications and isochronous real-time data transfer, frequently used in a personal computer and digital audio / digital video.

Standards and versions

FireWire 400 (IEEE 1394) 6-Pin connector can transfer data between devices at 100, 200, or 400 Mbits/s half-duplex data rates (the actual transfer rates are 98.304, 196.608, and 393.216 Mbits/s, i.e. 12.288, 24.576 and 49.152 megabytes per second respectively). These different transfer modes are commonly referred to as S100, S200, and S400.

Cable length is limited to 14.8 ft (4.5 meters), although up to 16 cables can be daisy-chained using active repeaters, external hubs, or internal hubs often present in FireWire equipment. The S400 standard limits any configuration's maximum cable length to 230Ft (72 meters.) The 6-pin connector is commonly found on desktop computers and can supply the connected device with power.

The 6-pin powered connector adds power output to support external devices. Typically a device can pull about 7 to 8 watts from the port. However, the voltage varies significantly from different devices. Voltage is specified as unregulated and should nominally be about 25 volts (range 24 to 30). Apple's implementation on laptops is typically related to battery power and can be as low as 9 V but more likely about 12 V.

FireWire 400 (IEEE 1394a)

1394a also standardized the 4 pin connector already widely in use. The 4-pin version is used on many consumer devices such as camcorders, some laptops and other small FireWire devices. Though fully data compatible with 6-pin interfaces, it lacks power connectors.

FireWire 800 (IEEE 1394b) 9-pin FireWire 800/3200 (I%% 1394bconnector was introduced commercially by Apple in 2003. This newer 1394 specification (1394b) and corresponding products allow a transfer rate of 786.432 Mbits/sec full-duplex via a new encoding scheme termed beta mode. It is backwards compatible to the slower rates and 6-pin connectors of FireWire 400. However, while the I%% 1394a and I%% 1394b standards are compatible, the FireWire 800's connector is different from FireWire 400's connector, making the two cables incompatible. An adapter or adapter cable, purchased from a local electronics store allows the connection of older devices to the newer port.

The full 1%% 1394 specification supports data rates up to 3200 Mbits/sec over beta-mode optical connections up to 320 Ft (100 meters) in length.

Universal Serial Bus (USB) is a serial bus standard to interface devices. USB was designed to allow peripherals to be connected using a single standardized interface socket and to improve Plug-and-play capabilities by allowing devices to be connected and disconnected without rebooting the computer (hot-swapping). Other convenient features include providing power to low-consumption devices without the need for an external power supply and allowing many devices to be used without requiring manufacturer specific, individual device drivers to be insta

USB can connect computer peripherals such as external hard drives storage devices, keyboards, PDAs, scanners, digital cameras, printers, personal media players and flash drives. For many of those devices USB has become the standard connection method.

Two schematic diagrams of electronic components with no text or symbols

USB supports three data transfer rates:

• USB 2.0+ A Hi-Speed rate of 480 Mbits/s (60 MB/s). All Rocstor devices are integrated with USB 2.0, Hi-Speed.
  • USB 1.1+ A Full Speed rate of 12 Mbits/s (1.5 MB/s). All USB Hubs support Full Speed.
  • USB 1.0+ A Low Speed rate of 1.5 Mbits/s (187 KB/s)

Serial +dvanced Technology +attachment (S+T+) is a computer bus primarily designed for transfer of data between a computer and storage devices (like hard disk drives or optical drives).

The main benefits are faster transfers, ability to remove or add devices while operating (hot-swapping), thinner cables that let air cooling work more efficiently, and more reliable operation with tighter data integrity checks than the older Parallel ATA interface.

S+T+ 1.5 GB/s and S+T+ 3 GB/s

SATA is designed to be backward and forward compatible with future revisions of the SATA standard.

External SATA

Maximum cable length is 6.6 Ft (2 meters). USB and FireWire allow longer distances.

This table shows the real speed of SATA 1.5 Gbits/s and SATA 3 GB/s+

S+T+ 1.5 Gbits/s S+T+ 3 Gbits/s

Frequency 1500 MHz 3000 MHz

Bits/clock 1 1

8b10b encoding 80% 80%

Bits/Byte 8 8

Real speed 150 MB/s 300 MB/s

SATA offers performance as high as 3.0 GB/sec per device with the current specification. It also offers new features such as hot swapping.

Compassion Chart:

	Raw Bandwidth		Transfer Speed		Power Provided	Device per channel
	(Mbits/s)	(Mbits/s)	Max. Cable Length Feet (meters)
SAS 3000 375 26 Ft (8 m) No 4
eSATA 3000 375 6.5 Ft (2 m) No			1 (15 W/ port multiplier)
SATA 300	3000	375	3.3 Ft (1 m) No	1 per line
SATA 150	1500		187.5	3.3 Ft (1 m)	No	1 per line
PATA (133)	1064		133	18 inches (0.46 meters)	No	2
FireWire 3200	3144		393	100; (Cables available for 100m+)	12–25 V, 15 W	63
FireWire 800	786		98.25	100 [11] m	12–25 V, 15 W	63
FireWire 400	393		49.13	15 Ft (4.5 m)	12–25 V, 15 W	63
USB 2.0	480		60	5 [14] m	5 V, 2.5 W	127
USB 3.0	4800		600	TBD	5 V, 2.5 W	127
Ultra -320 SCSI	2560		320	39 Ft (12 m)	No	16
Fiber Channel						126
Over Copper Cable	4000	400		39 Ft (12 m)	No	16777216 with switches
Fiber Channel						126
Over Fiber	10520		2000	6.5- 164000 Ft (2–50000 m) No		16777216 with switches
Infiniband				>32 Ft (>10 m) Copper		1 with point to point
12x quad-rate	120000		12000	<32,800 Ft (<10000 m) Fiber	No	Many W/switched Fabric

Introductions: Formatting

File +llocation Table (F+T)

FAT is a file system developed by Microsoft for MS-DOS and is the primary file system for consumer versions of Microsoft Windows.

The FAT file system is relatively uncomplicated and is supported by virtually all existing operating systems for personal computers. This makes it an ideal format for hard drives and other storage devices and a convenient way of sharing data between disparate operating systems installed on the same computer (a dual boot environment).

F+T 32 is a disk formatting scheme which allows a maximum file size of 4 GB. Larger files require another formatting type such as HFS+ or NTFS.

Microsoft's Scan-Disk utility, included with Windows 95/98, places a volume limit of 127.53 gigabytes.

FAT 32 was introduced with Windows 95 OSR2. Windows 98 introduced a utility to convert existing hard disks from FAT16 to FAT32 without loss of data. In the NT line, native support for FAT32 arrived in Windows 2000.

Windows 2000 and Windows <P can read and write to FAT32 file systems of any size, but the format program included in Windows 2000 and higher can only create FAT32 file systems of 32 GB or less. This limitation is by design and was imposed because many tasks on very large FAT32 files become slow and inefficient when file systems exceed 32GB. This limitation can be bypassed when using the Windows command line Format utility or by using third-party formatting utilities.

The maximum possible size for a file on a F+T32 volume is 4 GB minus 1 byte. Video capture and editing applications and some other software can easily exceed this limit.

Until mid-2006, those who run dual boot systems or who move external data drives between computers with different operating systems had little choice but to stick with FAT32. Since then, full support for NTFS has become available in Linux and many other operating systems, by installing the FUSE library (on Linux) together with the NTFS-3G application. Data exchange is also possible between Windows and Linux by using the Linux-native ext2 or ext3 file systems through the use of external drivers for Windows, such as ext2 IFS. However, Windows cannot boot from ext2 or ext3 partitions.

HFS Plus or HFS+

This is a file system developed by Apple Inc. to replace their Hierarchical File System (HFS) as the primary file system used in Macintosh computers (or other systems running Mac OS). It is also one of the formats used by the iPod digital music player. HFS Plus is also referred to as Mac OS Extended (or, erroneously, "HFS Extended"), where its predecessor, HFS is also referred to as Mac OS Standard (or, erroneously, as "HFS Standard"). During development, Apple referred to this file system with the codename Sequoia.

HFS Plus is an improved version of HFS, supporting much larger files (block addresses are 32-bit length instead of 16-bit) and using Unicode (instead of Mac OS Roman or any of several other character sets) for naming the items (files, folders). Names were normalized to a form very nearly the same as NFD (there are some minor differences derived from the fact that the HFS Plus format was finalized before Unicode had standardized the NFD format). HFS Plus permits filenames up to 255 UTF-16 characters in length, and n-forked files similar to NTFS, though almost no software takes advantage of forks other than the data fork and resource fork. HFS Plus also uses a full 32-bit allocation mapping table, rather than HFS's 16 bits. This was a serious limitation of HFS, meaning that no disk could support more than 65,536 allocation blocks under HFS. When disks were small, this was of little consequence, but as larger-capacity drives became available, it meant that the smallest amount of space that any file could occupy (a single allocation block) became excessively large, wasting significant amounts of space. For example, on a 1 GB disk, the allocation block size under HFS is 16 KB, so even a 1 byte file would take up 16 KB of disk space.

HFS Plus volumes are divided into sectors (called logical blocks in HFS), that are usually 512 bytes in size. These sectors are then grouped together into allocation blocks which can contain one or more sectors. The number of allocation blocks depends on the total size of the volume. HFS Plus uses a larger value to address allocation blocks than HFS, 32 bits rather than 16 bits. This means it can access 4,294,967,296 (=2 ^32 ) allocation blocks rather than the 65,536 (=2 ^16 ) allocation blocks available to HFS.

LIMITED W+RR+NTY

This Limited Warranty is provided by Rocstorage, Inc8 (hereinafter+ Rocstor) for all lines of products8

General Terms

%<C%PT AS %<PR%SSLY S%T FORTH IN THIS LIMIT%D WARRANTY, ROCSTOR MAK%S NO OTH%R WARRANTY%S OR CONDITIONS, %<PR%SS OR IMPLI%D, INCLUDING ANY IMPLI%D WARRANTY%S OF M%RCHANTABILITY AND FITN%SS FOR A PARTICULAR PURPOS%8 ROCSTOR %<PR%SSLY DISCLAIMS ALL WARRANTY%S AND CONDITIONS NOT STAT%D IN THIS LIMIT%D WARRANTY8 ANY IMPLI%D WARRANTY%S THAT MAY B% IMPOS%D BY LAW AR% LIMIT%D IN DURATION TO TH% LIMIT%D WARRANTY P%RIOD8 SOM% STAT%S OR COUNTRI%S DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLI%D WARRANTY LASTS OR TH% %<CLUSION OR LIMITATION OF INCID%NTAL OR CONS%QU%NTIAL DAMAG%S FOR CONSUM%R PRODUCTS8 IN SUCH STAT%S OR COUNTRI%S, SOM% %<CLUSIONS OR LIMITATIONS OF THIS LIMIT%D WARRANTY MAY NOT APPLY TO YOU8

This Limited Warranty applies to the Rocstor branded hardware products sold by or leased from Rocstorage, Inc8, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as "Rocstor") with this Limited Warranty8 This Limited Warranty is applicable in all countries and may be enforced in any country where Rocstor or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty8 However, warranty service availability and response times may vary from country to country and may also be subject to registration requirements in the country of purchase8

Rocstor warrants that the Rocstor hardware product and all the internal components of the product that you have purchased or leased from Rocstor are free from defects in materials or workmanship under normal use during the Limited Warranty Period8 The Limited Warranty Period starts on the date of purchase or lease from Rocstor8 Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date8 You may be required to provide proof of purchase or lease as a condition of receiving warranty service8 You are entitled to warranty service according to the terms and conditions of this document if a repair to your Rocstor branded hardware is required within the Limited Warranty Period8 This Limited Warranty extends only to the original purchaser or lessee of this Rocstor branded product and is not transferable to anyone who obtains ownership of the Rocstor branded product from the original purchaser or lessee8

Rocstor products are manufactured using new materials or new and used materials equivalent to new in performance and reliability8 Spare parts may be new or equivalent to new8 Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the remainder of the Limited Warranty Period of the Rocstor hardware product in which they are installed, whichever is longer8

Rocstor's Obligation under the Limited Warranty

During the Limited Warranty Period, Rocstor will repair or replace the defective component parts or the hardware product8 All component parts or hardware products removed under this Limited Warranty become the property of Rocstor8 The replacement part or product takes on either the Limited Warranty status of the removed part or product or the thirty (30) day limited warranty of the spare part8 In the unlikely event that your Rocstor product has a recurring failure, Rocstor, at its discretion, may elect to provide you with a replacement unit of Rocstor's choosing that is at least equivalent to your Rocstor branded product in hardware performance8 Rocstor reserves the right to elect, at its sole discretion, to give you a refund of your purchase price or lease payments (less interest) instead of a replacement8 This is your exclusive remedy for defective products8 The original Limited Warranty is not extended when the product, or a part of the product, is repaired or replaced during the Limited Warranty period8 Rocstor shall not be responsible or liable for backing up any data that is on a drive being returned for service

YOU SHOULD M+KE PERIODIC B+CKUP COPIES OF THE D+T+ STORED ON YOUR H+RD DRIVE OR OTHER STOR+GE DEVICES +S + PREC+UTION +G+INST POSSIBLE F+ILURES, +LTER+TION, OR LOSS OF THE D+T+. BEFORE RETURNING +NY UNIT FOR SERVICE, BE SURE TO B+CK UP D+T+ +ND REMOVE +NY CONFIDENTI+L, PROPRIET+RY, OR PERSON+L INFORM+TION. ROCSTOR IS NOT RESPONSIBLE FOR D+M+GE TO OR LOSS OF +NY PROGR+MS, D+T+, OR REMOV+BLE STOR+GE MEDI+. ROCSTOR IS NOT RESPONSIBLE FOR THE RESTOR+TION OR REINST+LL+TION OF +NY PROGR+MS OR D+T+ OTHER TH+N SOFTW+RE INST+LLED BY ROCSTOR WHEN THE PRODUCT W+S M+NUF+CTURED.

Rocstor does not warrant that the operation of this product will be uninterrupted or error-free8 Rocstor is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Rocstor branded product8

This Limited Warranty does not apply to expendable parts8 This Limited Warranty does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product and/or posted on the Rocstor website; (c) by the use of parts not manufactured or sold by Rocstor; (d) as a result of normal wear; or (e) by modification or service by anyone other than (i) Rocstor, (ii) a Rocstor authorized service provider, or (iii) your own installation of end-user replaceable Rocstor or Rocstor approved parts if available for your product in the servicing country8

These terms and conditions constitute the complete and exclusive limited warranty agreement between Rocstor and you regarding the Rocstor branded product you have purchased or leased8 These terms and conditions supersede any prior agreements or representations including representations made in Rocstor sales literature or advice given to you by Rocstor or an agent or employee of Rocstor-that may have been made in connection with your purchase or lease of the Rocstor branded product8 No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of Rocstor8

Buyer's Obligation under the Warranty

The person requesting coverage under this warranty shall prove that he or she is the original purchaser and declares that the product has not been sold, leased, bartered or otherwise changed possession8 The purchaser shall frequently backup the Eagleroc hard drive and backup the data immediately prior to returning the drive for warranty service.

The buyer must notify Rocstor and show proof of notification, through any reasonable means of communication. See full street address email address, and toll free phone numbers below or updated contact information are available on Rocstor.com website. The notification shall identify any defect, malfunction, or nonconformity promptly upon discovery. Rocstor will acknowledge receipt of the communication and issue a Return Merchandise +authorization (RM+) code. The buyer is obligated to securely and safely package(s) the product, preferably in the original packing materials, WITH THE RM+ number, and deliver it together with a copy of the original purchase receipt and a description of the problem to the Rocstor home office. Buyer is responsible for the product until it is received by Rocstor. It is recommended that the product be insured during transportation by the sender. You must prepay any shipping charges, taxes, or duties associated with transportation of the product. In addition, you are responsible for insuring any product shipped or returned for service. You assume risk of loss during shipping.

Limitation of damages (Liability)

IF YOUR ROCSTOR BRAND%D HARDWAR% PRODUCT FAILS TO WORK AS WARRANTY%D ABOV%, TH% ORIGINAL PURCHAS%R'S SOL% AND %<CLUSIV% R%M%DY SHALL B% R%PAIR OR R%PLAC%M%NT8 ROCSTOR'S MA<IMUM LIABILITY UND%R THIS LIMIT%D WARRANTY IS %<PR%SSLY LIMIT%D TO TH% L%SS%R OF TH% PRIC% YOU HAV% PAID FOR TH% PRODUCT OR TH% COST OF R%PAIR OR R%PLAC%M%NT OF ANY ROCSTOR HARDWAR% COMPONENTS THAT

MALFUNCTION IN CONDITIONS OF NORMAL US%. ROCSTOR IS NOT LIABIL% FOR ANY DAMAG% TO ANY OTH%R PRODUCT CONN%CT%D TO A ROCSTOR PRODUCT.

Limitation on Consequential Damages

ROCSTOR IS NOT LIABL% FOR ANY DAMAG%S CAUS%D BY TH% PRODUCT OR TH% FAILUR% OF TH% PRODUCT TO P%RFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SP%CIAL, INCID%NTAL OR CONS%QU%NTIAL DAMAG%S. ROCSTOR IS NOT LIABL% FOR ANY CLAIM MAD% BY A THIRD PARTY OR MAD% BY YOU FOR A THIRD PARTY. THIS LIMITATION OF LIABILITY ALSO APPLI%S WH%TH%R DAMAG%S AR% SOUGHT OR A CLAIM IS MAD% UND%R THIS LIMIT%D WARRANTY OR AS A TORT CLAIM (INCLUDING N%GLIG%NC% AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM OR ANY OTH%R CLAIM. THIS LIMITATION OF LIABILITY CANNOT B% WAIV%D OR AM%ND%D BY ANY P%RSON. THIS LIMITATION OF LIABILITY WILL B% %FF%CTIV% %V%N IF YOU HAV% ADVIS%D ROCSTOR OR AN AUTHORI=%D R%PR%S%NTATIV% OF ROCSTOR OF TH% POSSIBILITY OF ANY SUCH DAMAG%S.

THIS LIMIT%D WARRANTY GIV%S YOU SP%CIFIC L%GAL RIGHTS. YOU MAY ALSO HAV% OTH%R RIGHTS THAT MAY VARY FROM STAT% TO STAT% OR FROM COUNTRY TO COUNTRY. YOU AR% ADVIS%D TO CONSULT APPLICABL% STAT% OR COUNTRY LAWS FOR A FULL D%T%RMINATION OF YOUR RIGHTS.

Disclaimer

We accept no liability for any loss of data, damages and the inability of Rocstor products to work with any third party equipment. Nor can Rocstor accept any liability or responsibility for software or third party hardware products.

Limited Warranty Period

The limited warranty period for %agleroc %9 is two (2) Years Parts and Labor. This Limited Warranty extends only to the original purchaser or lessee of this Rocstor branded product and is not transferable to anyone who obtains ownership of the Rocstor branded product from the original purchaser or lessee.

Types of Limited Warranty Service

Your Rocstor Limited Warranty consists of repair or replacement of defective parts, including hard drives identified by Rocstor Support Organization as “pre-failure.”

Carry-in Limited Warranty Service +available Monday - Friday

Under the terms of carry-in service, you may be required to deliver your Rocstor product to the Rocstor Service Center or an authorized service location for warranty repair. You must prepay any shipping charges, taxes or duties associated with transportation of the product. In addition, you are responsible for insuring any product shipped or returned for service. You assume risk of loss during shipping.

YOU SHOULD M+KE PERIODIC B+CKUP COPIES OF THE D+T+ STORED ON YOUR H+RD DRIVE OR OTHER STOR+GE DEVICES +S + PREC+UTION +G+INST POSSIBLE F+ILURES, +LTER+TION OR LOSS OF THE D+T+. BEFORE RETURNING +NY UNIT FOR SERVICE, BE SURE TO B+CK UP D+T+ +ND REMOVE +NY CONFIDENTI+L, PROPRIET+RY OR PERSON+L INFORM+TION. ROCSTOR+GE IS NOT RESPONSIBLE FOR D+M+GE TO OR LOSS OF +NY PROGR+MS, D+T+ OR REMOV+BLE STOR+GE MEDI+. ROCSTOR+GE IS NOT RESPONSIBLE FOR THE RESTOR+TION OR REINST+LL+TION OF +NY PROGR+MS OR D+T+ OTHER TH+N SOFTW+RE INST+LLED BY ROCSTOR+GE WHEN THE PRODUCT W+S M+NUF+CTURED.

Rocstorage shall not be responsible or liable for backing up any data that is on a drive being returned for service. Expect that all data on the drive will be destroyed and not retrievable when returned for warranty service.

Rocstor Replaceable Parts Program

Where available, the Rocstor Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty. This will save considerable repair time. After you call the Rocstor Technical Support Center at 888.877.8777 a replaceable part can be sent directly to you. Once the part arrives, call the Rocstor Technical Support Center. A technician will assist you over the phone to ensure that the installation is quick and easy.

Service Upgrades

Rocstor offers extra coverage for your product. For information on service upgrades, visit www.rocstor.com. Service upgrades purchased in one country are not transferable to another country.

Capacity Disclaimer

Actual accessible hard drive capacity will indicate up to 10% lower than stated under different Operating Systems and formatting.

The storage volume is measured in total bytes before formatting. References to round numbers of gigabytes or terabytes are an approximation only. For example, a disk drive labeled as having 500GB (Gigabytes) has space for approximately 500,000,000 bytes before formatting. After formatting, the drive capacity is reduced by about 5% to 10% depending on the operating system and formatting used or "1GB = 1,000,000,000 bytes.

Options and Software

The Limited Warranty terms and conditions for Rocstor options are as indicated in the Limited Warranty applicable to Rocstor options. ROCSTOR DOES NOT WARRANTY SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY ROCSTOR. Rocstor's only obligations with respect to software distributed by Rocstor under the Rocstor brand name are set forth in the applicable end-user license or program license agreement. Non-Rocstor hardware and software products are provided "AS IS" and without any Warranty. However, non-Rocstor manufacturers, suppliers or publishers may provide their own warranties directly to you.

The data stored in Rocstor and Rocsecure storage product lines are not guaranteed by Rocstor (or the hard disk manufacturer.) We are not responsible for any loss of data. Always back up data regularly

TECHNIC+L SUPPORT

Software Technical Support

Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by Rocstor on the Rocstor branded product or that was included with the Rocstor branded product at the time of your purchase or lease of the product. Technical support for software is available for the first ninety (90) days from date of product purchase or lease. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving software technical support. After the first ninety (90) days, technical support for software that was either preinstalled by Rocstor on the Rocstor branded product or included with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee.

W+RNING: The individual user should take care to determine prior to use whether this device is suitable, adequate or safe for the use intended. Since individual applications are subject to great variation, the manufacturer "Rocstor" makes no representation or warranty as to the suitability or fitness of these devices for any specific application.

Technical Support

All Rocstor hard drives are backed by free telephone technical support for two (2) years from the date of purchase. Please register your product with Rocstor. To register, fill in the Limited Warranty Registration form in the Support tab at www.rocstor.com.

Free telephone technical support is available weekdays from 9 AM until 6 PM Pacific Standard Time. Customers in the United States and Canada can call toll-free+ [phone]; all others must call [phone].

When calling for support, please have the product's serial number (printed on the label on the bottom of the drive) and system hardware information available.

Trademarks +cknowledgements

© 2010, Rocstorage, Inc; acknowledges the following trademarks for company names or products mentioned within the Rocstor site, portal pages and articles/text/manuals+

Rocstor, Rocsecure and Rocpower are registered trademarks of Rocstorage, Inc. Rocpro, Rocport, Rocbit, Rocsafe ... are the trademarks of Rocstorage, Inc. "store your future", "secure your future" and "power your future" are the slogan marks of Rocstorage, Inc.

Apple, the Apple logo, Mac, Power Macintosh, FireWire, and Mac Pro, Leopard ... are trademarks of Apple Computer, Inc. in the United States and other countries.

Microsoft, MS-DOS, Windows C%, Windows NT, Windows 98, Soft Windows, Vista, Windows 7 ... are registered trademarks of Microsoft Corporation in the United States and other countries.

Intel, Itanium, Pentium <<<, Celeron, and <eon MM< ... are registered U.S. trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

This product is (may also be) integrated with SATA hard drives from the following manufactures+ Seagate, Samsung, Western Digital, Hitachi, Toshiba, Fujitsu ...

All other names are trademarks of their respective companies.

Rocstor wishes to acknowledge the use of tables, charts, graphs and texts from the Wikipedia website.

© 2000 - 2010

Copyrights

© 2010 Rocstorage, Inc. This Manual is protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Rocstorage, Inc. You may not alter or remove any trademark, copyright or other notice from copies of this Manual.

Assembled/designed/integrated in U.S.A. using domestic and / or foreign components.

Contact Information

Corporate Headquarters

8130 Remmet Avenue

Canoga Park, CA 91304-4129

Office: [phone]

Email: [e-mail]

Technical Support / RM+

Tel: [phone] (USA and Canada)

Tel: [phone] (Domestic and Internationals)

Hours: 9:00 am - 5:00 pm PST

Mon - Fri (excluding holidays)

Email: [e-mail]

Sales Info

Hours: 8:00 am - 5:00 pm PST

Mon - Fri (excluding holidays)

Email: [e-mail]

Tel: [phone]

Fax: [phone]

Corporate, Government and +cademic Customers

Our Corporate Sales Team's goal is to help our U.S.A. and Canadian customers find a storage solution that best serves their needs. We will help you determine your best purchasing options. For more information please contact the appropriate department below or call us at [phone]

General sales information: [e-mail]

Corporate sales information: [e-mail]

Educational sales information: [e-mail]

Federal, State & Local government sales information: [e-mail]

International inquiries: [e-mail]

Resellers/Business Development/OEM Partners

All Channel National and International Resellers, VARs, Consultants ... contact Rocstor Channel Sales: In U.S., call: 888.877.7716

Out of USA call +1.818.449.2000

Email: [e-mail]

Available in Silver/Gray, Yellow, Red, and Charcoal Black

Thank you for purchasing %agleroc %9.

Rocstor

Ver.04261