VVX 500 - Phone PLANTRONICS - Free user manual and instructions
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| Product Type | Business IP Phone |
| Model | VVX 500 |
| Brand | Plantronics |
| Dimensions (W x D x H) | 8.7 x 7.2 x 1.7 in (220 x 183 x 43 mm) |
| Weight | Approx. 2.2 lbs (1.0 kg) |
| Power Supply | PoE (IEEE 802.3af) or optional AC adapter (5V, 2A) |
| Display | 3.5-inch color LCD (320x240 pixels) |
| Lines | Up to 12 SIP lines |
| Audio | HD audio, full-duplex speakerphone |
| Network | Dual Gigabit Ethernet (10/100/1000) ports |
| Headset Compatibility | RJ-9 headset jack, compatible with Plantronics headsets |
| Key Features | 12 SIP lines, 5 line keys, 4 soft keys, navigator, hold, transfer, conference, mute, volume |
| Phonebook | Supports up to 1000 contacts |
| Voice Codecs | G.711, G.722, G.729A, iLBC |
| Mounting Options | Desktop stand (included), wall mountable (optional kit) |
| Operating Temperature | 32°F to 104°F (0°C to 40°C) |
| Storage Temperature | -22°F to 140°F (-30°C to 60°C) |
| Relative Humidity | 5% to 90% non-condensing |
| Care Instructions | Clean with a soft, dry cloth. Do not use liquids or abrasive cleaners. |
| Safety | Use only certified power supplies. Avoid exposing to water or extreme temperatures. |
| Spare Parts & Repairability | Spare parts (handset, stand, cords) available from Plantronics. Contact support for repairs. |
| General Information | Manufactured by Plantronics, Inc. Designed for enterprise VoIP systems. |
Frequently Asked Questions - VVX 500 PLANTRONICS
How do I set up my Plantronics VVX 500 for the first time?
Connect the phone to your network using the Ethernet cable, then power it via PoE or the optional AC adapter. Follow the on-screen wizard to configure network settings and register with your SIP server. For detailed steps, refer to the Quick Start Guide.
Can I use the VVX 500 with any VoIP provider?
Yes, the VVX 500 is a SIP-based phone compatible with most VoIP providers. You need to enter the provider's SIP server details, account credentials, and codec preferences in the phone's web interface or setup menu.
How do I switch between multiple lines on the VVX 500?
The phone has up to 12 line keys on the display. Tap a line key to select that line. You can also use the left/right navigation keys to scroll through registered lines. Active calls are shown with a green indicator.
What is the best way to clean the VVX 500?
Unplug the phone before cleaning. Use a soft, lint-free cloth slightly dampened with water (or a mild cleaning solution) to wipe the surface. Do not spray liquids directly onto the phone. Avoid abrasive materials.
Can I connect a wireless headset to the VVX 500?
Yes, the VVX 500 has an RJ-9 headset jack. For wireless headsets, you can use a Plantronics wireless headset adapter (e.g., EHS cable) that connects to the phone's headset port. Check your headset compatibility with the Plantronics EHS system.
How do I reset the VVX 500 to factory defaults?
Press the Menu key, go to Settings > Advanced (password required, default is '456'), then select Factory Reset. Confirm the reset. This will erase all settings and return the phone to its out-of-box state.
Why is my VVX 500 not getting an IP address?
Check that the Ethernet cable is securely connected and that your network switch supports PoE (if using PoE) or the power adapter is working. Verify that DHCP is enabled on your network. You can manually assign a static IP via the phone's settings.
Can I mount the VVX 500 on a wall?
Yes, the VVX 500 can be wall mounted using an optional wall mount kit (sold separately). The desktop stand is removable. Follow the wall mount instructions in the manual to attach the bracket securely.
How do I access the phone's web interface?
Find the phone's IP address by pressing Menu > Status > Network > IP Address. Then open a web browser and enter that IP address. The default username is 'admin' and password is 'admin' (change for security).
What audio codecs does the VVX 500 support?
The VVX 500 supports G.711 (mu-law and A-law), G.722 (HD audio), G.729A, and iLBC. You can prioritize codecs in the web interface under Voice Settings > Codec Negotiation.
User questions about VVX 500 PLANTRONICS
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