HEF604TCOM - Cooker Robinhood - Free user manual and instructions

Product Type	Freestanding Cooker
Brand	Robinhood
Model	HEF604TCOM
Width	60 cm
Depth	60 cm
Height	85-90 cm
Weight	Approx. 55 kg
Power Supply	220-240 V, 50-60 Hz
Total Power Consumption	~10 kW
Hob Type	4 Burners (Gas or Electric, check model)
Oven Type	Electric Fan Oven
Oven Capacity	Approx. 70 L
Grill Function	Yes
Energy Rating	A+
Cleaning Method	Wipe with damp cloth; avoid abrasive cleaners
Child Lock	Yes (if applicable)
Automatic Shut-Off	Yes
Spare Parts Availability	Contact Robinhood customer service
Manual Languages	English, multi-language available
Repair Index	Rating available on product page

Frequently Asked Questions - HEF604TCOM Robinhood

How do I clean the hob of my Robinhood HEF604TCOM cooker?

For electric hobs, use a damp cloth and a mild cleaner. For gas hobs, remove the burner caps and clean them separately. Avoid abrasive sponges.

What should I do if the oven is not heating up?

Check the power supply, ensure the oven is set to the correct function, and that the door is closed properly. If the problem persists, contact Robinhood customer service.

How do I set the timer on the cooker?

Refer to the control panel. Usually, you press the timer button, set the desired time using the +/- buttons, and confirm. The oven will turn off automatically at the end.

Can I use aluminum foil in the oven?

Yes, but avoid covering the entire oven base. Use it to line baking trays and avoid contact with heating elements to prevent fire risk.

How do I activate the child lock feature?

Press and hold the child lock button (usually a key icon) for a few seconds until the indicator lights up. To deactivate, repeat the process.

What is the maximum capacity for roasting in the oven?

The oven capacity is approximately 70 liters, suitable for a turkey up to 12 kg or multiple trays. Always ensure air circulation around the food.

Why does the hob take long to heat up?

Check if the burner cap is properly placed or if the gas supply is adequate for gas models. For electric hobs, ensure the cooking zone is compatible with the cookware size.

How often should I replace the oven light bulb?

Replace the bulb if it burns out. Use a replacement bulb with the same specifications (usually 25W, 300°C resistant). Refer to the manual for instructions.

Is it normal for the oven to emit smoke during first use?

Yes, new ovens may emit smoke due to protective oils. Run the oven empty at 250°C for 30 minutes to burn off residues. Ensure good ventilation.

Where can I find spare parts for my Robinhood HEF604TCOM?

Contact Robinhood customer service or visit their official website for authorized spare parts dealers. Use original parts for safety.

USER MANUAL HEF604TCOM Robinhood

Description: ROBINHOOD 60CM CERAMIC COOKTOP TOUCH CONTROL

Model Number: HEF604TCOM

Four circular red patterned screens on a dark background, no text or symbols visible

Model Pictured: HEF604TCOM

*Actual product may vary from model picture

Contents

Congratulations!

Thank you for choosing one of our appliances. Before you use the appliance, we strongly recommend that you read through the whole user manual which provides important safety instructions and description of the product and the proper use of its functions.

To avoid the ever-present risks involved with using an electrical appliance it is vital that the oven is installed correctly and that you read the safety instructions carefully to avoid misuse and hazards. It is important that you retain these instructions and your proof of purchase along with any other important documents about this product for future reference.

Due to continual product development, Robinhood reserves the right to alter specifications or appearances without notice.

Important Safety Instructions ....1

Product Information 3

Installation....4

Operating Instructions....7

Maintenance and Cleaning....11

Troubleshoot 12

Warranty Certificate (New Zealand).... 13

Warranty Certificate (Australia) 14

Disposal Information

• Most of the packing materials are recyclable. Please dispose of these materials through your local recycling depot or by placing them in appropriate collection containers.
• If you wish to discard this product, please contact your local authorities and ask for the correct method of disposal.

IMPORTANT: Read the assembly instruction section and safety precautions of this booklet carefully before removing the contents of this carton.

1. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience or knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
2. After removing the packaging, make sure to check if there is any damage to the appliance. If there is any damage (including cracked glass), never attempt to use the appliance and immediately contact your Authorised Service Centre. As packaging materials can be dangerous to children, they need to be collected immediately and put out of reach.
3. In certain circumstances electrical appliances may be a danger hazard. Check the conformity of voltage and power settings, which are specified on the information plate attached to the appliance and/or packaging, with the usage conditions available.
4. WARNING: Do not place heavy objects in or on these appliances, use for storage or as a cutting surface. This appliance is designed for cooking food only. Use flat based, stable cooking pots only.
5. This appliance is designed for domestic household use only and for the cooking of domestic food products. Use as a commercial appliance will void the warranty. It should not be used in a marine environment or outdoors and must be fully built in. Do not use the appliances until fully installed.
6. A means for disconnection with a suitable - isolating switch must be incorporated in the fixed wiring in accordance with the wiring rules.
7. The electrical connection must be accessible after installation. The appliance must be electrically isolated before any maintenance can be performed.
8. The appliance is not intended to be operated by means of an external timer or separate remote control system.
9. Electrical connection must be made as per local wiring rules and regulations. Do not disconnect the appliance with wet hands or bare feet, and do not disconnect the power cord with extreme force.
10. Ensure that the kitchen is well ventilated or mechanical ventilation is in use while cooking on this appliance.
11. Do not store or use flammable materials or aerosols near the cooktop. Items made from aluminium, plastic or plastic film should also be kept away from the appliance, as they may fuse to the surface.
12. WARNING – The surface temperature of this appliance exceeds 95^ C. To avoid a hazard, under bench access must be restricted. Aboard must be installed underneath the cooktop.
13. WARNING - The cooktop will become hot during and directly after use. Do not touch the surface during this time, as it may be hot and can cause burns. To avoid burns, children should be kept away.
14. Cleaning may only be commenced on the appliance once it has cooled down and is turned off. Do not use a steam jet or any other high pressure cleaning equipment to clean the appliance.
15. Do not use harsh abrasive cleaners or sharp metal scrapers to clean the glass surface as they can scratch the surface, which may result in the glass shattering. Clean the glass using a warm damp cloth (e.g. dishcloth) and dry it with a soft dry tea towel.
16. All cabinetry and materials used in the installation must be able to withstand a minimum temperature of 100^ C above the ambient temperature of the room it is located in, whilst in use. Certain types of vinyl or laminate kitchen furniture are particularly prone to heat damage or discolouration at temperatures below the guidelines given above. Any damage caused by the appliance being installed without adhering to the temperature limits set out above will be the liability of the owner. To avoid any hazards, limit access to the under-bench section of the cooktop.

Important Safety Instructions

1. The appliance must be installed and put into operation by an authorised technician under the conditions provided by the manufacturer in this manual. The manufacturer cannot be held responsible for any damage that might occur due to faulty installation.
2. Damage can occur to bench tops if pots and pans are allowed to overlap the bench top. This can result in heat being transferred to the bench top. Ensure that correct sized pots & pans are used. Cast iron and cast aluminium cookware with damaged bases may scratch the cooktop surface if they are dragged across it. Pans should be lifted on and off the cooktop surface and not dragged. Cooking zones should not be switched on without cookware placed on it. Also the cookware should not be empty for any length of time.
3. WARNING: If any cracking is noticed on the vitro-ceramic cooktop, turn the appliance off immediately to avoid the possible of electric shock and call your Authorised Service Centre.
4. Do not leave the cooktop while cooking with solid or liquid oils. There may be flaming up in conditions of extreme heating.
5. Never pour water onto the flames occurring from oil. Immediately turn the cooktop off and cover the pan with a lid or fire blanket in order to smother the flame.
6. The ceramic cooker hob must be installed by qualified personnel or technicians. We have professionals at your service. Please never conduct the operation by yourself.
7. The ceramic cooker hob shall not be mounted to cooling equipment, dishwashers and rotary dryers.
8. The ceramic cooker hob shall be installed such that better heat radiation can be ensured to enhance its reliability.
9. The wall and induced heating zone above the work surface shall withstand heat.
10. To avoid any damage, the sandwich layer and adhesive must be resistant to heat.
11. A steam cleaner is not to be used.
12. Metallic objects such as knives, forks, spoons and lids should not be placed on the hob surface since they can get hot.
13. CAUTION: The cooking process has to be supervised. A short term cooking process has to be supervised continuously.
14. WARNING: Unattended cooking on a cooktop with fat or oil can be dangerous and may result in a fire.
15. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

Product Information

General Information

Before installing and operating the rangehood, carefully read the following important information regarding installation safety and maintenance. Keep this information booklet accessible for further consultations.

The appliance has been designed to exhaust cooking fumes externally. Before installation, please ensure that the following have been supplied and that the tools listed below are readily available.

Specifications

Cooking Zones	4 Zones
Supply Voltage	220-240V~ 50 - 60Hz
Rated Power	5500-6600W
Product Size D×W×H (mm)	590X520X55

Top View

1 2 4 5 3 6 7

1. Max. 1200W Zone
2. Max. 1800W Zone
3. Max. 1200W Zone

4. Max. 1800W Zone

5. Glass Plate

6. On / Off
7. Control Panel

Control Panel

4 3 2 1

1. On / Off
2. Power Regulating Controls
3. Child lock
4. Timer Regulating Controls

Installation

Cut out the work surface according to the sizes shown in the image below.

Ensure that there is a minimum of 50mm of space around the cutout.

The thickness of the bench should be at least 30mm. Please select heat-resistant and insulated bench materials (Wood and similar fibrous or hygroscopic materials should not be used as the bench material unless impregnated) to avoid the electrical shock and larger deformation caused by heat radiation from the hotplate.

Note: The safety distance between the sides of the hob and the inner surfaces of the worktop should be at least 3mm.

L(mm)	W(mm)	H(mm)	D(mm)	A(mm)	B(mm)	X(mm)	F(mm)
590	520	55	51	561- 564	491- 494	50 min.	3 min.

Important: Ensure that the cooktop is well ventilated and that the air inlet and outlet are not blocked.

Note: The safety distance between the hotplate and the cupboard above the hotplate should be at least 760mm.

B(mm)	C(mm)	D	E
50 min.	20 min.	Air inlet	Air outlet (5mm)

Installation

In order to avoid accidentally touching the hot underside of the cooktop, or getting an unexpected electric shock, it is necessary to put a wooden insert, fixed by screws, at a minimum distance of 50mm from the bottom of the cooktop.

Min. 50mm Max. 5mm Max. 5mm

There are ventilation holes around outside of the cooktop. Ensure that these holes are not blocked by the bench when you install the cooktop.

Be aware that any glue used on the bench must be resistant to a minimum temperature of 150^ C.

The rear wall, adjacent and surrounding surfaces must therefore be able to withstand a temperature of 90^ C.

Before locating the fixing brackets

The unit should be placed on a stable, smooth surface (use the packaging). Do not apply force onto the controls protruding from the hob.

Fix the hob to the bench by screwing the four brackets to the bottom of the cooktop (see image) after installation.

Simple line drawing of a rectangular frame with four labeled corner points (A, B, C, D) and no text or symbols on the structure itself.

Simple line drawing of a mechanical bracket with a pin and base plate, enclosed in a circle (no text or symbols)

A	B	C	D
Screw	Bracket	Screw hole	Base

Adjust the bracket position to suit for different bench thicknesses.

HOB TABLE BRACKET A

HOB TABLE BRACKET B

The brackets should not touch the bench after installation (see image above).

Installation

Installation is only permitted by a licensed electrician and carried out according to instructions provided by the manufacturer. Incorrect installation might cause harm and damage, for which the manufacturer accepts no responsibility.

Electrical Installation

Before carrying out the connection to the power supply, the voltage rating of the appliance (stamped on the appliance identification plate) must be checked for correspondence to the available mains supply voltage, and the mains electric wiring should be capable of handling the oven's power rating (also indicated on the identification plate). If you have any doubts, call in a qualified technician.

NOTE: For connections to the mains power supply, never use adapters, reductions or multiple power points as these may overheat and catch fire. Do not install separate timers.

After having installed the appliance, the switched outlet must always be in an accessible position. The electrical safety of this appliance can only be guaranteed if the cooktop is correctly and efficiently earthed, always ensure that the earthing is efficient; if you have any doubts call in a licensed electrician to check the system. The manufacturer declines all responsibility for damage resulting from an installation which has not been correctly earthed.

WARNING: If any damage occurs to the power cable during or after installation, it must be replaced immediately by a licensed electrician with a replacement cable from your Service Centre.

The cooktops are to be connected to a single phase 220-240Vac 50 Hz supply.

The appliance is designed for fixed connection to the mains. Means for disconnection with a suitable - isolating switch must be incorporated in the fixed wiring in accordance with the wiring rules. The power supply cord must not touch against any hot surfaces and must be placed so that its temperature does not exceed 75 °C at any point along its length.

1 2 3 4 L1 2 L2 3 N 4 Yellow / Green Black Brown Blue Z20-240/-

Wire cross-sectional area(mm2) Connection mode	L1 or L2	N	E
Single phase 1N~	Minimum 2.5mm	Minimum 2.5mm	Minimum 2.5mm

Operating Instructions

Touch Controls

• The controls respond to touch, so you don't need to apply any pressure.
• Use the pad of your finger, not the tip.
• You will hear a beep each time a touch is registered.
• Make sure the controls are always clean, dry, and that there are no objects (e.g. a utensil or a cloth) covering them. Even a thin film of water may make the controls difficult to operate.

Diagram showing two hand positions with check and cross symbols, likely indicating correct and incorrect states.

Choosing the Right Cookware

Do not use cookware with jagged edges or a curved base.

Three identical cooking pots with crossed-out X marks, no text or symbols present

Make sure that the base of your pan is smooth, sits flat against the glass, and is the same size as the cooking zone. Always centre your pan on the cooking zone.

Four identical cooking pots with crossed-out X marks, shown in sequence (no text or symbols)

Always lift pans off the ceramic hob – do not slide, or they may scratch the glass.

Two simple line drawings of a cooking pot with crossed arrows indicating pressure or movement (no text or symbols)

Operating Instructions

Using the Cooktop

When the power is connected you will hear a beep and all the lights will come on for one second and then go out. This indicates that the cooktop has entered standby mode.

Turn the cooktop on by touching the ☐n / Off button. All indicators will show “-”.

Place a suitable pan on the cooking zone that you wish to use. Make sure that the bottom of the pan and the surface of the cooking zone are clean and dry.

Select a heat setting by touching the "+" or "-" buttons. You can modify the heat setting at any time during cooking. By holding down either of these buttons, the value will adjust up or down.

Note: If you don't choose a heat setting within one minute, the ceramic hob will automatically switch off.

Turn the cooking zone off by scrolling down to "0" or touching the "+" and "-" buttons together.

Turn the whole cooktop off by touching the ☐/Off button.

Hand-drawn diagram showing three steps: pointing at a temperature sensor, adding a positive charge, and touching a surface.

Three hand diagrams showing finger positioning with circular and plus symbols (no text or labels)

Beware of hot surfaces

“H” will indicate which cooking zone is hot to touch. It will disappear when the surface has cooled down to a safe temperature.

Safety Lock

The controls can be locked to prevent accidental use and to protect children. When the controls are locked, all buttons except for the On/Off button are disabled.

• To lock the controls, press the lock button. The timer indicator will display "Lo".
• To unlock the controls, press and hold the lock button while the cooktop is turned on.

Operating Instructions

Using the Timer

The timer can be used in two different ways:

• You can use it as an alarm. In this case it will not turn any cooking zones off.
• You can use it to automatically turn off a cooking zone after the timer has finished.

The timer can be set to a maximum of 99 minutes.

Timer Adjustment Buttons - 36 + Timer Display

Using the Timer as an Alarm

Adjust the timer with the "+" and "-" buttons. The timer display will start flashing.

When the time is set, the timer will begin counting down immediately. The display will show the remaining time and the timer indicator will flash for five seconds.

To cancel the timer, hold the "+" and "-" buttons together. The display will change to "--".

Once the timer has elapsed, the buzzer will sound for 30 seconds. The display will change to “--”.

Diagram showing two hands with a clock symbol above and plus sign below, likely illustrating electrical or mechanical operation.

Hint:

• Touch the "+" or "-" buttons once to change the timer by one minute.
• Touch and hold the "+" or "-" buttons to change the timer by ten minutes.
• If the setting exceeds 99 minutes, the timer will automatically return to 0 minutes.

Setting the Timer to turn one or more Cooking Zones Off

Touch the "+" or "-" button of the cooking zone you wish to set the timer for.

Set the timer as described on the previous page.

A red dot next to the power level for the corresponding cooking zone will illuminate to indicate that the timer has been set for it.

When the timer has elapsed the corresponding cooking zone will switch off automatically. The cooking zone display will show "H" which means that it is still hot.

-5 + -26 + ○ -5⊕ ○ -H⊕

Note: If you wish to change the timer once it has been set, you need to start from the beginning.

Multiple Timers

If more than one cooking zone is using the automatic timer function, the timer display will show the shortest time remaining. The red dot next to the power indicator will flash to show to currently displayed timer.

When the shortest timer has elapsed, the corresponding the display will show the next shortest time.

Over-Temperature Protection

This cooktop is equipped with a temperature sensor which can detect when the cooktop is at an excessive heat. If this happens, the sensor will automatically switch off a cooking zone.

Residual Heat Warning

When a cooking zone is switched off but still hot, its display will show "H" to indicate that it is still hot.

Default Working Times

In the event that you forget to turn off a cooking zone, there is an automatic shut off safety feature that will automatically turn the cooking zone off after a period of time. See the table below for the working times.

Power level	1	2	3	4	5	6	7	8	9
Default working timer (hour)	8	8	8	4	4	4	2	2	2

Cleaning

Problem	Resolution	Important
Everyday soiling on glass (fingerprints, marks, stains left by food or non-sugary spillovers on the glass)	1. Switch the power to the cooktop off.2. Apply a cooktop cleaner while the glass is still warm (but not hot!)3. Rinse and wipe dry with a clean cloth or paper towel.4. Switch the power to the cooktop back on.	When the power to the cooktop is switched off, there will be no ‘hot surface’ indication but the cooking zone may still be hot! Take extreme care.Heavy-duty scourers, some nylon scourers and harsh/abrasive cleaning agents may scratch the glass. Always read the label to check if your cleaner or scourer is suitable.Never leave cleaning residue on the cooktop: the glass may become stained.
Boil-overs, melts, and hot sugary spills on the glass	Remove these immediately with a fish slice, palette knife or razor blade scraper suitable for Ceramic glass cooktops, but beware of hot cooking zone surfaces:1. Switch the power to the cooktop off at the wall.2. Hold the blade or utensil at a 30° angle and scrape the soiling or spill to a cool area of the cooktop.3. Clean the soiling or spill up with a dish cloth or paper towel.4. Follow steps 2 to 4 for ‘Everyday soiling on glass’ above.	Remove stains left by melts and sugary food or spillovers as soon as possible. If left to cool on the glass, they may be difficult to remove or even permanently damage the glass surface.Cut hazard: when the safety cover is retracted, the blade in a scraper is razor-sharp. Use with extreme care and always store safely and out of reach of children.
Spillovers on the touch controls	1. Switch the power to the cooktop off.2. Soak up the spill3. Wipe the touch control area with a clean damp sponge or cloth.4. Wipe the area completely dry with a paper towel.5. Switch the power to the cooktop back on.	The cooktop may beep and turn itself off, and the touch controls may not function while there is liquid on them. Make sure you wipe the touch control area dry before turning the cooktop back on.

Troubleshooting

Problem	Possible causes	What to do
The cooktop cannot be turned on.	No power.	Make sure the ceramic hob is connected to the power supply and that it is switched on.Check whether there is a power outage in your home or area. If you’ve checked everything and the problem persists, call a qualified technician.
The touch controls are unresponsive.	The controls are locked.	Unlock the controls. See section ‘Operating Instructions’ for instructions.
The touch controls are difficult to operate.	There may be a slight film of water over the controls or you may be using the tip of your finger when touching the controls.	Make sure the touch control area is dry and use the ball of your finger when touching the controls.
The glass is being scratched.	Rough-edged cookware.Unsuitable, abrasive scourer or cleaning products being used.	Use cookware with flat and smooth bases.See ‘Choosing the Right Cookware’.
Some pans make crackling or clicking noises.	This may be caused by the construction of your cookware (layers of different metals contracting and expanding differently).	This is normal for cookware and does not indicate a fault.

Terms and Conditions

The following conditions apply in respect of the warranty given in this certificate:

1. Monaco Corporation Limited ("Monaco") warrants the following Robinhood products against manufacturing defects and faulty materials, under normal use and subject to the exclusions in this certificate, for a period of:

2. Rangehood, Ovens, Cooktops, Dishwashers, Refrigeration - 24 months from date of original purchase for domestic use.

3. Uniduct – 12 months from date of original purchase for domestic use.
4. Ironing centre – 12 months from date of original purchase for domestic use.
5. Sinks sets– 5 years on stainless steel sink including draining bench from date of original purchase for domestic use, 6 months on all stainless steel accessories, including wire rack, colander and tray from date of original purchase for domestic use.
6. Laundry Tub - 5 years on stainless bowl, 24 months on Tap, Cabinet and other components from the date of original purchase for domestic use.

"Original purchase", when used in this certificate, means purchase by the customer directly from Monaco or one of its approved suppliers.

1. This warranty is limited to the repair or replacement, at our option, within the warranty period of any component part which we at our discretion determine to contain faulty materials or a manufacturing defect in breach of this warranty. This warranty is subject to terms and conditions set out in this certificate.
2. The warranty only applies within New Zealand.
3. The customer must produce the original invoice or other purchase documentation as proof of the original purchase date.

Warranty exclusions

1. The warranty does not apply where, in Monaco's opinion:

2. The defect is caused by misuse, wear and tear, dirt, fire or accidental damage. The product has been repaired or serviced by an unauthorised person.

3. The product was not installed in accordance with our instructions.

4. The product was purchased overseas or was not designed for use in New Zealand. The product was not used, cleaned or cared for in accordance with our instructions.
   • The product was used outdoors.

5. In addition, this warranty does not extend to damage or defects which in our opinion, directly or indirectly arise from or are due to:

6. Exposing the product to acidic or corrosive materials or chemicals such as dyes, solvents, denture cleaner or acetone; Using inappropriate household cleaning products such as abrasive cream or powder cleansers, furniture polish, bleach, mentholated spirits, drain cleaners, sugar soap, metal pads and strongly alkaline or acidic cleaners;
   • Heat damage, including from washing the product at high temperatures;

7. Impact or mishandling the product, including the impact caused by objects scraped along, thrown or dropped on the product surface or excessive weight being placed on the product;
   • Structural or support changes in or affecting the building or the application where the product has been installed;

8. Failure to clean or maintain the product as recommended; or any other causes specified in the product information as being excluded from this warranty.

9. Variations with the colour or gloss within the product or any ageing or fading of colour, shine or gloss level over time are not covered by this warranty. The warranty does not cover visual imperfections or blemishes in the surface and edges of the product that were not brought to your supplier's attention at the time you inspected the product.

10. Costs incurred on installation or removal of a product, or any reinstallation of a product, or any associated costs, are not covered by this warranty.
11. Monaco will not be liable for consequential or indirect loss or damage whatsoever and however arising out of or in connection with the supply, performance or removal of the product, including (but not limited to) loss of profit, loss of revenue, loss of contract, loss of goodwill or increased cost of workings, even if due to the negligence of Monaco or any of its approved suppliers, employees or agents.
12. Charcoal filters and light bulbs are not covered by this warranty
13. This warranty and the statements contained in this certificate or other documents given to you do not exclude, restrict or modify the application of any term implied into this warranty by statute, provided that (to the extent any statutory provision permits Monaco to limit its liability for a breach of an implied condition or warranty) Monaco's liability for such breach is limited to the payment of the cost of replacing the product, repairing the product or acquiring an equivalent product.
14. Subject to clause 5, our obligations under this warranty are limited to those set out in this certificate, and this warranty is expressly instead of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose and notwithstanding any course of dealing between the parties or custom and usage in trade to the contrary.

Terms and conditions are subject to change.

Warranty Certificate (Australia)

Terms and Conditions

If you are a consumer under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Shriro Australia Pty Limited ("Shriro") also warrants the following Robinhood products against manufacturing defects and faulty materials, under normal use and subject to the exclusions in this certificate, for a period of:

• Rangehood, Ovens, Cooktops, Dishwashers, Refrigeration - 24 months from date of original purchase for domestic use.
- Uniduct – 12 months from date of original purchase for domestic use.
- Ironing centre – 12 months from date of original purchase for domestic use.
- Sinks sets– 5 years on stainless steel sink including draining bench from date of original purchase for domestic use, 6 months on all stainless steel accessories, including wire rack, colander and tray from date of original purchase for domestic use.
- Laundry Tub - 5 years on stainless bowl, 24 months on Tap, Cabinet and other components from the date of original purchase for domestic use. "Original purchase", when used in this certificate, means purchase by the customer directly from Shiro or one of its approved suppliers.

1. This warranty is limited to the repair or replacement, at our option, within the warranty period of any component part which we at our discretion determine to contain faulty materials or a manufacturing defect in breach of this warranty. This warranty is subject to terms and conditions set out in this certificate.

2. The warranty only applies within Australia.

3. For warranty service outside of capital city metropolitan area or 30 km from nearest authorised service agent you will be liable for reasonable travelling expenses and the cost of transport of the product or parts to and from the service agent

4. To make a claim under this warranty, you must produce the original invoice or other purchase documentation as proof of the original purchase date. You must send your claim to Shriro Australia Pty Limited, 104 Vanessa Street, Kingsgrove, NSW, 2208, within 7 days of any alleged defect or failure of the product first becoming apparent. You are responsible for the expense of making a claim under this warranty.

This warranty is given by:

Shriro Australia Pty Ltd, ABN: 28 002 386 129

Telephone: [phone]

Facsimile: 1800 628 577

Email: [e-mail]

www.robinhood.com.au

Attention: Customer Services Manager

Warranty exclusions

1. The warranty does not apply where, in Shriro's opinion:

2. The defect is caused by misuse, wear and tear, dirt, fire or accidental damage. The product has been repaired or serviced by an unauthorised person.

3. The product was not installed in accordance with our instructions.
   • The product was purchased overseas or was not designed for use in Australia.
   • The product was not used, cleaned or cared for in accordance with our instructions.
   • The product was used outdoors.

4. All Robinhood Rangehoods are suitable for indoor use only and not suitable over BBQs or charcoal cookers designed for outdoor use.

5. In addition, this warranty does not extend to damage or defects which in our opinion, directly or indirectly arise from or are due to: exposing the product to acidic or corrosive materials or chemicals such as dyes, solvents, denture cleaner or acetone; using inappropriate household cleaning products such as abrasive cream or powder cleansers, furniture polish, bleach, mentholated spirits, drain cleaners, sugar soap, metal pads and strongly alkaline or acidic cleaners; heat damage, including from washing the product at high temperatures; impact or mishandling the product, including the impact caused by objects scraped along, thrown or dropped on the product surface or excessive weight being placed on the product; structural or support changes in or affecting the building or the application where the product has been installed; failure to clean or maintain the product as recommended; or any other causes specified in the product information as being excluded from this warranty.

6. Variations with the colour or gloss within the product or any ageing or fading of colour, shine or gloss level over time are not covered by this warranty. The warranty does not cover visual imperfections or blemishes in the surface and edges of the product that were not brought to your supplier's attention at the time you inspected the product.

7. We will not be responsible under this warranty for, nor pay the costs of, removing the existing product, or reinstalling the new product, or any associated costs or damages.

8. Charcoal filters and light bulbs are not covered by this warranty.

The benefits given by this warranty are in addition to other rights and remedies of consumers under any law in relation to the goods which cannot be excluded.

This warranty certificate is not intended to create a contract between Shriro Australia Pty Limited and the purchaser.

New Zealand

Monaco Corporation Ltd

Telephone: [phone]

Facsimile: [phone]

Email: [e-mail]

www.robinhood.co.nz

Australia

Shriro Australia Pty Ltd

ABN 28 002 386 129

Telephone: [phone]

Facsimile: 1800 628 577

Email: [e-mail]

www.robinhood.com.au

IM Ref: HEF604TCOM 09/2021/07FC