NA31-210A - Water heater Neopower - Free user manual and instructions

Brand	Neopower
Model	NA31-210A
Product Type	All-in-one Heat Pump Water Heater
Water Tank Volume	210 L
Net Dimensions (Diameter × Height)	620 × 1582 mm
Package Dimensions (with pallet)	700 × 700 × 1768 mm
Net Weight	107 kg
Gross Weight	125 kg
Power Supply	220V~240V / 50Hz, 1 Phase
Heating Capacity (at 20°C air / 15°C water, 15°C→55°C)	2.9 kW
Power Input (Heat Pump)	0.67 kW
COP	4.33
Max Power Input (Heat Pump)	1050 W
Max Current (Heat Pump)	5.00 A
Electric Heater Power	2100 W
Electric Heater Current	10.00 A
Refrigerant	R290 (400 g)
Noise Level	42 dB
Working Temperature Range	-7°C to 43°C
Operational Modes	Auto, Eco, Boost, Ele
Control	Smart touch screen with WiFi and free App
Warranty	6 years parts, 1 year labor
Maintenance	Regularly check and clean air filter; ensure adequate ventilation around unit.
Safety Features	Overheat protection, safety valve, and automatic cut-off.
Spare Parts & Repairability	Contact Neopower authorized service centers for genuine spare parts.

Frequently Asked Questions - NA31-210A Neopower

What is the NA31-210A and how does it work?

The Neopower NA31-210A is an all-in-one heat pump water heater. It extracts heat from the surrounding air using a R290 refrigerant, even at temperatures as low as -7°C, and transfers it to the water in the 210L tank. It is highly efficient, converting 1kW of electricity into up to 4kW of heat.

What are the operational modes and how do I choose one?

The unit has four modes: Auto (max 60°C, uses both heat pump and electric element), Eco (max 60°C, heat pump only for maximum efficiency), Boost (60-70°C, combines heat pump and element for faster heating), and Ele (60-70°C, electric element only). Select based on your hot water demand and desired energy savings.

How do I control the water heater remotely?

The NA31-210A features integrated WiFi and a free mobile app. Download the Neopower app, connect to your home WiFi, and you can monitor and adjust settings, such as temperature and mode, from anywhere using your smartphone.

What does the COP of 4.33 mean?

COP (Coefficient of Performance) indicates efficiency. A COP of 4.33 means for every 1 kW of electrical power consumed, the heat pump produces 4.33 kW of heat. This makes it significantly more efficient than conventional electric heaters, leading to lower energy bills.

Can I use this water heater with solar panels?

Yes, the Neopower heat pump is designed to integrate with solar PV systems. You can use solar-generated electricity to power the unit, further reducing energy costs. It is also eligible for government rebates such as STCs, VEEC, and ESC.

What is the noise level of the NA31-210A?

The noise level is 42 dB, which is comparable to a quiet refrigerator. It operates smoothly and is suitable for installation near living areas.

How do I maintain the heat pump water heater?

Regular maintenance includes cleaning the air filter every few months (accessible on the unit) and ensuring the area around the inlet and outlet is free of obstructions. Check the anode rod every 1-2 years and replace if necessary to prevent tank corrosion. Refer to the manual for detailed instructions.

What safety features does it have?

The water heater includes overheat protection that automatically shuts off the system if temperatures exceed safe limits, a pressure relief valve to prevent overpressure, and an automatic cut-off in case of electrical faults. These ensure safe operation.

What is the warranty coverage?

The Neopower NA31-210A comes with a 6-year warranty on parts and 1 year on labor from the installation date. This covers any manufacturing defects. For specific terms and conditions, visit the Neopower website or contact customer support.

Where can I find spare parts or get repairs?

Spare parts and repairs are available through Neopower authorized service centers. You can find the nearest center by contacting Neopower at 1300 062 788 or visiting their website. Always use genuine parts to maintain warranty and performance.

USER MANUAL NA31-210A Neopower

White cylindrical industrial water heater with black control panel and 'NO POWER' branding (no visible text or symbols on body)

ALL-IN-ONE HEAT PUMP

FEATURES.

EFFICIENCY

Neopower heat pump technology makes efficient use of the heat in the surrounding air, even at temperatures as low as -7^ .

Our heat pump can convert 1kW electricity into 4kW of heat.

CONSERVATION

R290 natural refrigerant, low ozone-depleting properties and extremely low GWP make R290 one of the most climate-friendly and cost-effective refrigerants on the market.

SAVINGS

Make the most of your solar PV system.

Reduce energy costs up to 3 times compared to conventional electric and gas water heaters.

Eligible for heat pump water heater rebate, such as STC, VEEC and ESC.

RELIABILITY

The smart touch screen makes controlling the system and changing settings a hassle free experience.

CONVENIENCE

Integrated WiFi function with free App can control and monitor the heat pump remotely.

Modern bathroom interior with stone wall, white fixtures, and shower bath (no text or symbols visible)

SPECIFICATIONS & SIZING GUIDE.

SPECIFICATIONS

Model No. NA31-210A NA32-260A
Heating Capacity at Air 20°C /15°C, Water Temperature from 15°C to 55°C
Heating Capacity (kW) 2.9 2.9
Power Input (kW) 0.67 0.67
COP 4.33 4.33
Power supply 220V~240V / 50HZ / 1phase 220V~240V / 50HZ / 1phase
Heat Pump Max. Power Input (W)	1050	1050
Heat Pump Max. Current (A)	5.00	5.00
Electric Heater Power (W)	2100	2100
Electric Heater Current (A)	10.00	10.00
Power Supply	220V~240V / 50Hz	220V~240V / 50Hz
Refrigerant	R290 / 400g	R290 / 400g
Net Dimension (mm)	Φ620×1582	Φ620×1809
Package Dimension (mm)	700×700×1768 (with pallet)	700×700×1995 (with pallet)
Net Weight (Kg)	107	119
Gross Weight (Kg)	125	138
Noise (dB)	42	42
Water tank volume (L)	210	260
Working temperature range (°C)	-7~43	-7~43

OPERATIONAL MODES

MODE	TEMP RANGE	MAX TEMP HEAT PUMP	MAX TEMPELEMENT
AUTO	60°C	60°C	60°C
ECO	60°C	60°C	-
BOOST 60°C – 70°C		60°C	70°C
ELE	60°C – 70°C	-	70°C

SIZING GUIDE

210L	1-3 people
260L	3-5 people

Our extensive 6 year warranty gives you peace-of-mind knowing that all system parts are covered.

The labor is covered for 1 year after the installation date.

*This is a guide only. Site specifics and flow rates of fixtures will have an impact on performance.

Please contact a Neopower hot water expert on 1300 062 788 to discuss a solution to suit your specific needs.

Warranty policy & T&C's available at www.neopower.com.au

ABOUT US.

Established in 2010, Neopower leads the way in the solar hot water industry. Thousands of hot water systems have been installed all over Australia.

Neopower's comprehensive range of evacuated tube and flat panel solar hot water includes split systems (tank on the ground) as well as roof-mounted systems. Neopower solar hot water systems are the perfect energy-efficient solution for any application.

Neopower systems are eligible for multiple Government incentives, including Small-Scale Technology Certificates (STCs), Victorian Energy Upgrades Program, Solar Victoria Hot Water Rebate, and the NSW Energy Saving Scheme.

Neopower Heat Pump Systems are cost effective, highly efficient and will provide your whole family with hot water.

Neopower®

NEXT GENERATION HOT WATER

EST. 2010

1 Jellico Drive, Scoresby, Victoria 3179

1300 062 788

[e-mail]

www.neopower.com.au

IMACA PTY LTD, EST. 2010 ABN 651 4525 6542

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