DWC-400 - Security Camera FIRST ALERT - Free user manual and instructions

Product Type	Indoor/Outdoor Security Camera
Brand	First Alert
Model	DWC-400
Dimensions (H x W x D)	3.5 x 2.5 x 2.5 inches
Weight	0.5 lbs (227 g)
Power Source	AC adapter (included) or 4 AA batteries (not included)
Video Resolution	1080p Full HD
Field of View	130° diagonal
Night Vision	Up to 30 ft (9 m) infrared
Motion Detection	Passive infrared (PIR) sensor
Two-Way Audio	Built-in microphone and speaker
Connectivity	2.4 GHz Wi-Fi (802.11 b/g/n)
Compatibility	iOS and Android via First Alert app
Storage	Cloud subscription (optional) or local microSD card (up to 128 GB, not included)
Weather Resistance	IP65 rated (outdoor use)
Operating Temperature	-4°F to 122°F (-20°C to 50°C)
Maintenance	Clean lens with soft dry cloth; periodically check for firmware updates
Safety Certifications	ETL, FCC, RoHS
Parts & Repairability	No user-serviceable parts; contact First Alert support for repair/replacement
General Information	Includes mounting kit, quick start guide, and warranty card

Frequently Asked Questions - DWC-400 FIRST ALERT

How do I set up the DWC-400 camera?

Download the First Alert app, create an account, and follow the in-app instructions to connect the camera to your Wi-Fi network. Ensure the camera is powered on and within range of your router.

Can I use the camera outdoors?

Yes, the DWC-400 is IP65 weather-resistant, making it suitable for outdoor use in rain or snow. However, avoid direct exposure to heavy downpours.

What is the battery life?

When using batteries (not included), the camera can last up to 6 months with moderate motion events. For continuous use, connect the included AC adapter.

How do I view the camera feed remotely?

Open the First Alert app on your smartphone or tablet. You can view live video, receive motion alerts, and use two-way audio from anywhere.

Does the camera support cloud storage?

Yes, optional cloud plans are available for recording and playback. Alternatively, insert a microSD card (sold separately) for local storage.

Why is my camera not connecting to Wi-Fi?

Ensure your router is broadcasting a 2.4 GHz signal (5 GHz not supported). Restart the camera and router, and check that the app is up to date.

How do I reset the camera to factory settings?

Press and hold the reset button on the camera for 10 seconds until the LED flashes red. Release and wait for the camera to reboot.

What should I do if the night vision is blurry?

Clean the lens with a soft, dry cloth. Make sure there are no obstructions like spider webs or dirt blocking the infrared LEDs.

Can I share access with family members?

Yes, in the app, you can invite other users via email. They will need to create a First Alert account to access the camera.

Is the camera compatible with smart home systems?

The DWC-400 works with Amazon Alexa and Google Assistant for voice control. Enable the First Alert skill in your smart home app.

USER MANUAL DWC-400 FIRST ALERT

WIRELESS SECURITY CAMERA

ADD-ON CAMERA for DWS SERIES DVR

USER'S MANUAL

Model

DWC-400 1 Camera Included

Black surveillance camera with antenna and mounted base (no visible text or symbols)

AUDIO SURVEILLANCE

Thank you for choosing First Alert for your security needs!

For more than half a century, First Alert has made the home-safety and security products that make your job easier. Our products are built to the highest standard which has earned us a leadership role in the home-safety and security product categories. We are committed to serving our customers, from the professionals who install our products, to the families and businesses who count on them. First Alert has been helping families and businesses stay safe for over 50 years. By having a First Alert Security System, you're taking the first step in protecting your home or business from damage or theft. We're watching, even when you're not.

This manual is written for the DWC-400 Wireless Camera. It was accurate at the time it was completed. However, because of our ongoing effort to constantly improve our products, additional features and functions may have been added since that time. We encourage you to visit our website at www.brkelectronics.com to check for the latest manuals (English and Spanish), firmware updates, downloads, other security camera products and announcements. You'll find this product line under Products >> Security Cameras >> Wireless Cameras.

MAIN DESCRIPTION

Digital wireless add-on camera for First Alert DWS Series DVR systems suitable for applications such as high-end residential - new or remodel, light commercial, small business/retail, small warehouse or small grocery.

PRODUCT FEATURES

• 2.4 GHz Digital Frequency Hopping Spread Spectrum (FHSS) Technology
• Audio surveillance camera
• CMOS Color camera with 25 IR LED's for up to 60' night vision
• Camera has built-in IR cut filter for truer color representation
• IP66 weather rating

WHAT'S IN THE BOX

Black surveillance camera with antenna and mounted base (no visible text or symbols)

Digital Wireless Camera, Antenna and Stand

Black and white photo of a charging plug connected to a cable and two cables (no text or symbols visible)

Power Supply

User's Manual

Colorful CD or DVD disc with reflective surface (no visible text or symbols)

English and Spanish Manuals

Mounting Hardware (3 screws and 3 plastic anchors per Camera)

2

SAFETY CAUTION STATEMENTS

SAFETY PRECAUTIONS

• Do not drop, puncture, or disassemble the cameras or DVR.
- Do not tug on the power adapter. Use the plug to remove it from the wall.
- Do not expose the cameras or DVR to high temperatures.
• For your own safety, avoid using the DVR when there is a storm or lightning in your area.
• Use the cameras and DVR with care. Avoid pressing hard on the cameras or DVR body.
• Do not crush or damage the power cable

FCC COMPLIANCE

FCC Compliance Class C Intentional Radiator

This equipment has been tested and found to comply with the limits for a Class C Intentional Radiator, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that of the receiver.
- Consult the dealer or an experienced radio or TV technician for help.

Notice: Only peripherals complying with FCC limits may be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by First Alert / BRK Brands, Inc. is likely to result in interference to radio and TV reception. Changes or modifications to the product, not expressly approved by First Alert / BRK Brands, Inc., could void the user's authority to operate the equipment.

We, First Alert / BRK Brands, Inc. declare under our sole responsibility that the device to which this declaration relates: Complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Certification

This device contains a radio transmitter. Accordingly, it has been certified as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled with an FCC ID.

DISPOSAL

This symbol indicates that it is prohibited to dispose of these batteries in the household waste. Take spent batteries that can no longer be charged to the designated collection points in your community.

INSTALLING CAMERAS

1. Select the position for the camera and secure the camera stand. (Screws and anchors are supplied. Use an appropriate screw type for the mounting surface.)
2. Screw the camera onto the bracket.

Technical line drawing of a mechanical or electrical device mounted on a wall, with no visible text or symbols.

1. Adjust camera to the proper view angle Make sure the lens is upright relative to your subject. Tighten the thumb bolt.
2. Screw the antenna into place on the rear of the camera. Adjust the antenna to an upright position.
3. Connect the power cable to the DC IN of the camera.
4. Plug the power supply into the electrical outlet.

Technical line drawing of a mechanical assembly with tool, spring, and clamping components (no text or symbols)

Camera Orientation

It's important the camera is mounted correctly to ensure the image is not upside down as the camera lens can only be positioned one way.

CAMERA PAIRING

Camera Setup-Sub Menu

Camera Setup-Pairing

Use △ to select the camera to set up (1-4).

Use to select PAIRING, BRIGHTNESS and CAMERA ON/OFF settings.

With PAIRING section highlighted, press MENU key once to begin camera pairing. Press Pairing Key button on Camera cord. Pairing LED on camera will blink once then will begin blinking continuously indicating data transmission is in process.

System will confirm pairing process is successful with "PAIRED" displaying on screen. System will indicate pairing process failed with "PAIRING FAIL" displaying on screen.

Press ESC to return to main menu.

TROUBLESHOOTING

ERROR	POSSIBLE CAUSE	SOLUTIONS	TROUBLESHOOTING
System is not receiving power or is not powering up	Cable from power adapter is loose or is unplugged. No power at electrical outlet.	Confirm that all cables are connected correctly.Confirm that the power adapter is securely connected to the back of the unit.Confirm power is on at electrical outlet.
There is no picture on selected channels/camera picture is not being displayed	Camera out of range	Locate camera closer to receiver.
	Camera not "Paired"	Connect camera through Camera Pairing menu.
	Signal is blocked	If possible, remove major obstacles in between the camera and the receiver. Or, relocate the camera to another location.
	The power supply for the camera is not plugged in	Confirm camera power supply is connected correctly.
	No power being received at the electrical outlet	Confirm power is on at electrical outlet
At night, only white appears on the screen	The camera's infra-red LEDs shine invisible light that reflects of surfaces such as glass causing white light	Place the camera on the other side of windows to try to improve the night vision or place in a well lit area.
A black and white image appears at night	This is normal operation for night vision	No action required.
Poor image quality	Interference	Place the camera and/or receiver antenna at a new angle or readjust its position to make an improvement.Remove obstacles between the camera and receiver that might affect the signal (e.g., furniture, cabinets, and walls.)Relocate the camera closer to the receiver.
Low or unstable signal	Antenna direction is limited	Adjust the camera antenna and receiver position
	Signal has been blocked	If possible, remove major obstacles in between the camera and receiver. Or, relocate the camera to another location.
	Strong radio signal nearby	Keep WIFI router away from the camera and/or receiver.
	Strong electromagnetic interference nearby	Keep active appliances such as hair dryers, heat fans, air conditioners, water pumps, or microwave ovens away from the camera and/or receiver.
Audio Feedback	Camera and receiver are too close	The camera has a high sensitivity microphone. Keep the camera at least 10 feet away from the receiver. If the camera must be within 10 feet of the receiver, keep the volume down.

TECHNICAL SPECIFICATIONS

ITEM	DEVICE PARAMETER	SPECIFICATION	SPECIFICATIONS
Camera	Wireless Parameters	2.4 GHz secure digital wireless with 24 transmission channels using Frequency Hop-ping Spread Spectrum (FHSS) technology
	Communication Range	2.4 GHz secure digital wireless at approximately 500 feet (150 meters) open space line of sight
	Camera Resolution 640 x 480
	IR LED's 25
	IR Cut Filter Automatic for daytime true color
	Weather Resistant Rating IP-66
	Night Vision 60' (18m)
	Operating Temperature 14 °F to 122 °F (-10 °C to 50°C)
	Operating Voltage DC 5V / 1A
	Current Consumption 860mA (max)
	Dimensions	4.8"D (123mm) x 2.6"W (65mm) x 2.6"H (65mm) camera barrel only6.2"D (157mm) x 2.75"W (70mm) x 8.5"H (216mm) w/stand and antenna

WARRANTY

PRODUCT LIMITED WARRANTY

BRK Brands, Inc., ("BRK") the maker of First Alert® brand products warrants that for a period of one year from the date of purchase (the "Warranty Period"), this product will be free from defects in material and workmanship. BRK, at its sole option, will repair or replace this product or any component of the product found to be defective during the Warranty Period. Replacement or repair will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty.

This warranty is valid for the original retail purchaser only from the date of initial retail purchase and is not transferable. In order to obtain warranty service, you must keep the original sales receipt and proof of purchase in the form of the UPC code from the package. BRK dealers, service centers, or retail stores selling BRK products do not have the right to alter, modify or any way change the terms and conditions of this warranty.

WARRANTY EXCLUSIONS

Parts and Labor: 1 year limited (warranted parts do not include bulbs, LEDs, and batteries)

This warranty does not apply to bulbs, LEDs, and batteries supplied with or forming part of the product.

This warranty is invalidated if non-BRK accessories are or have been used in or in connection with the product or in any modification or repair is made to the product.

This warranty does not apply to defects or damages arising by use of the product in other than normal (including normal atmospheric, moisture and humidity) conditions or by installation or use of the product other than in strict accordance with the instructions contained in the product owner's manual.

This warranty does not apply to defects in or damages to the product caused by (i) negligent use of the product, (ii) misuse, abuse, neglect, alteration, repair or improper installation of the product, (iii) electrical short circuits or transients, (iv) usage not in accordance with product installation, (v) use of replacement parts not supplied by BRK, (vi) improper product maintenance, or (vii) accident, fire, flood or other Acts of God.

This warranty does not cover the performance or functionality of any computer software included in the package with the product. BRK makes no warranty that the software provided with the product will function without interruption or otherwise be free of anomalies, errors, or "Bugs." This warranty does not cover any costs relating to removal or replacement of any product or software installed on your computer.

BRK reserves the right to make changes in design or to make additions to or improvements in its products without incurring any obligations to modify any product which has already been manufactured. BRK will make every effort to provide updates and fixes to its software via its website. This warranty does not cover any alteration or damage to any other software that may be or may become resident on the users system as a result of installing the software provided. This warranty is in lieu of other warranties, expressed or implied, and BRK neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with the sale or service of the product. In no event shall BRK be liable for any special or consequential damages arising from the use of the product or arising from the malfunctioning or non-functioning of the product, or for any delay in the performance of this warranty due to any cause beyond its control.

BRK does not make any claims or warranties of any kind whatsoever regarding the product's potential, ability, or effectiveness to prevent, minimize, or in any way affect personal or property damage or injury. BRK is not responsible for any personal damage, loss, or theft related to the product or to its use for any harm, whether physical or mental related thereto. Any and all claims or statements, whether written or verbal, by salespeople, retailers, dealers, or distributors to the contrary are not authorized by BRK, and do not affect this provision of this warranty.

BRK's responsibility under this, or any other warranty, implied or expressed, is limited to repair, replacement or refund, as set forth above. These remedies are the sole and exclusive remedies for any breach of warranty. BRK is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or under any other legal theory including but not limited to, loss profits, downtime, goodwill, damage to or replacement of equipment and property and any costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the product accompanying software. BRK does not warrant the software will operate with any other software except that which is indicated. BRK cannot be responsible for characteristics of their party hardware or software which may effect the operation of the software included.

Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose is limited in duration to the duration of the above Warranty Period. Some states, provinces, or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state, or province to province, or jurisdiction to jurisdiction.

OBTAINING SERVICE

If service is required, do not return the product to your place of purchase. In order to obtain warranty service, contact the Consumer Affairs Division at 1-800-323-9005, 7:30 a.m. – 5:00 a.m. Central Standard Time, Monday through Friday. To assist us in serving you, please have the model number and date of purchase available when calling.

After contacting the Consumer Affairs Division and it is determined that the product should be returned for Warranty Service, please mail the product to: BRK Brands, Inc., 3901 Liberty Street Road, Aurora, IL 60504-8122.

First Alert®

©2012 BRK Brands, Inc.

a Jarden Corporation Company (NYSE:JAH)

3901 Liberty Street Road, Aurora, IL 60504-8122

Phone: [phone] Tech Services: 800-323-9005

www.brkelectronics.com

M08-0427-002