J010311 - Router Eero - Free user manual and instructions

Product Type	WiFi Router
Brand	Eero
Model	J010311
Dimensions	3.86in (98mm) x 3.86in (98mm) x 2.36in (60mm)
Weight	Not specified, typically ~0.5 lbs (est.)
Power Supply	100-240V AC, 50-60Hz
WiFi Connectivity	Dual-band WiFi radios, simultaneous 2.4GHz and 5GHz, 2x2 MU-MIMO, beamforming, IEEE 802.11a/b/g/n/ac
Wired Connectivity	Dual auto-sensing Gigabit ports for WAN and/or LAN
Processor	700MHz quad-core
RAM	512MB
Flash Storage	4GB
Security	WPA2 encryption, Family Profiles, DHCP, IPv6, NAT, VPN Passthrough, UPnP, Static IP, Port Forwarding
Smart Home Connectivity	Bluetooth LE 5.0 (required for setup)
Setup Requirements	Supported iOS or Android device, internet service (with cable/DSL modem)
Operating Temperature	0°C to 35°C
Storage Temperature	-25°C to 60°C
Humidity	Operating: 20%–90% non-condensing
Maximum Operating Altitude	< 3000m
Warranty	1-year limited warranty
Care Instructions	Do not expose to liquids; unplug if wet; do not use external heat to dry; avoid use during lightning storms; immediately discontinue use if damaged

Frequently Asked Questions - J010311 Eero

How do I set up my Eero J010311 router?

Download the eero app from the App Store or Google Play. Unplug your modem, then open the app and follow the on-screen instructions. The app will guide you through connecting the eero to your modem and creating your network.

Can I use the Eero without a smartphone?

No, the eero requires the eero app on an iOS or Android device for setup and management. There is no web interface.

What is eero Secure?

eero Secure is a subscription service that provides online security by protecting your personal information and devices from threats like malware and phishing. It includes content filtering and advanced parental controls.

How many devices can the Eero support?

The Eero can support up to 128 devices simultaneously. However, performance may vary based on your internet speed and network conditions.

Does the Eero support Wi-Fi 6?

No, the J010311 model supports Wi-Fi 5 (802.11ac). Eero offers Wi-Fi 6 models like the eero 6 and eero Pro 6.

Can I use multiple Eero units together?

Yes, you can create a mesh network by adding additional eero units. They will work together to provide seamless WiFi coverage throughout your home.

What do the LED lights on the Eero mean?

The light indicates: Solid white (connecting), Solid blue (connected and working), Flashing blue (setup mode), Solid red (no internet or error). Refer to the app for details.

How do I reset my Eero to factory settings?

On the device, press and hold the reset button (on the back) for about 7 seconds until the LED flashes red. You can also reset via the eero app in Settings > Troubleshooting > Reset to Factory Defaults.

Is the Eero compatible with my internet service provider?

The Eero works with most cable and DSL modems. If you have fiber or another type, check with your ISP. It requires an active internet connection and a modem with an Ethernet port.

What should I do if my Eero is not connecting to the internet?

First, restart your modem and eero by unplugging them for 30 seconds. Check the eero app for any alerts. Ensure your modem has internet service. If still issues, contact eero support at 877-659-2347.

USER MANUAL J010311 Eero

Open this card to get started.

eero

You're just a few steps away from seamless WiFi.

1

Download

Get the eero app for iOS or Android at eero.com/app

2

Unplug

Disconnect your modem and anything connected to it.

3

Begin

With the modem unplugged, open the app and follow along.

Download on the App Store

GET IT ON Google Play

Say hello to your online security guard.

eero Secure protects your personal information and devices so you can browse, stream, and connect without worry. Learn more about eero Secure at eero.com

TECH SPECS

eero

Model: J010001

WiFi connectivity

Dual-band WiFi radios, simultaneous 2.4GHz and 5GHz, 2x2 MU-MIMO, beamforming. IEEE 802.11a/b/g/n/ac

Wired connectivity

Dual auto-sensing Gigabit ports for WAN and/or LAN connectivity

Processor, memory, and storage

700MHz quad-core processor, 512MB RAM, 4GB flash storage

Security and network services

WPA2 encryption, Family Profiles, DHCP, IPV6, NAT, VPN Passthrough, UPnP, Static IP, and Port Forwarding

Smart home connectivity

Bluetooth LE 5.0

Required for setup

Supported iOS or Android device, internet service (with cable or DSL modem, if required). See eero.com/requirements

Electrical requirements

100-240V AC, 50-60Hz

Environmental requirements

Operating: 0°C–35°C Storage: -25°C–60°C Relative Humidity Operating: 20%–90% non-condensing Operating altitude: < 3000m

Dimensions

eero: 3.86in (98mm) x 3.86in (98mm) x 2.36in (60mm)

1-year limited warranty: eero.com/legal

Have a question?

Visit us at eero.com/support

or call [phone]

© 2019 eero LLC or its affiliates, eero and all related logos are trademarks of eero LLC or its affiliates. Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc. Bluetooth is a registered trademark owned by Bluetooth SIG Inc. and its use by eero LLC is under license.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For our return policy, warranty info, privacy policy, terms of service, and more, visit eero.com/legal

If you wish to contact eero, email [e-mail] or call 877-659-2347

Device Name: eero Model: J010001

Do not expose your device or adapter to liquids. If your device or adapter get wet, carefully unplug all cables without getting your hands wet and wait for the device and adapter to dry completely before plugging them in again. Do not attempt to dry your device or adapter with an external heat source, such as a microwave oven or a hair dryer. If the device or adapter appear damaged, discontinue use immediately. To avoid risk of electric shock, do not touch your device or any wires connected to your device during a lightning storm while your device is charging.

FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.