SE Mattress - Mattress Koala - Free user manual and instructions

Product Type	Mattress
Brand	Koala
Model	SE Mattress
Size	Queen (203 x 153 cm)
Thickness	25 cm
Weight	27 kg
Material	Comfort foam with cooling gel
Cover	Removable and washable Tencel blend
Firmness	Medium (6/10)
Support	Zoned support for pressure relief
Breathability	Open-cell foam for airflow
Hypoallergenic	Yes
Certifications	CertiPUR-US, Oeko-Tex Standard 100
Warranty	10 years
Use	Suitable for all sleep positions
Base Requirement	Slatted base or solid platform
Maintenance	Rotate mattress every 3-6 months
Cleaning	Spot clean with mild soap; vacuum regularly
Safety	Fire retardant meeting CF 1633
Repairability	Not user-repairable; warranty covers defects
General Info	Made in Australia, foam construction

Frequently Asked Questions - SE Mattress Koala

How long does the Koala SE Mattress last?

With proper care, the mattress typically lasts 8-10 years. The foam may soften over time, but the 10-year warranty covers manufacturing defects.

Is the mattress suitable for heavy individuals?

Yes, the medium-firm feel and zoned support accommodate up to 120 kg per side. For heavier users, consider a firmer model.

Does the mattress come with a trial period?

Yes, Koala offers a 100-night trial. If unsatisfied, you can return it for a full refund.

How do I clean the mattress?

Remove the cover and machine wash it on a gentle cycle. For stains, spot clean the foam with mild soap and water. Do not soak the mattress.

Is the mattress safe for babies and children?

The mattress is hypoallergenic and free from harmful chemicals, but for infants under 12 months, use a firm mattress as recommended by pediatricians.

Does it require a box spring?

No, it works on any firm, flat surface such as a slatted base, platform bed, or the floor. A box spring is not needed.

What is the return policy?

If you decide to return within the 100-night trial, Koala arranges pickup and issues a full refund. Mattresses must be clean and undamaged.

What does the warranty cover?

The 10-year warranty covers sagging over 2.5 cm, foam degradation, and manufacturing defects. Normal wear and stains are excluded.

Is it memory foam?

It uses proprietary comfort foam with cooling gel, not traditional memory foam. It offers pressure relief with less heat retention.

How do I set up the mattress?

Unpack and place on a flat surface. Allow 24-48 hours to fully expand. Air out the room during setup to dissipate any initial off-gassing smell.

USER MANUAL SE Mattress Koala

Scan me to watch the unboxing video

Unboxing your Koala mattress is really simple!

Just follow the 4 steps shown here and get ready to snooze.

1 Remove the mattress from the box.
2 Tear open the heat seal and begin to unroll the mattress. Remove the first layer of packaging. We suggest opening the mattress in a well-ventilated space (more details on page 2).
3 Once the mattress has unrolled, tear along the heat sealed strip to open the bag*.
4 Slide the mattress out of the bag and place on your bed frame. Voilà!

*Please keep the bag in the event of a return

Allow 72 hours

It will take around 72 hours for the mattress to fully settle, and the foam will firm up over this period. However, you can sleep on your mattress right away.

Ensuring your space is well ventilated will help the new mattress scent to dissipate.

Rotate fortnightly

Rotate your mattress fortnightly during the first three months. There is no need to flip it.

On the move

Don't try to roll me if you are moving, carry me on my side with the help of a friend.

ko'ala

Getting ready to use your mattress

After you've removed your mattress from the protective packaging it's a good idea to give it some time to breathe before dressing it up in your favourite linens.

Unbox your mattress in a well-ventilated room (with a window open, and perhaps a fan if you have it) to help air out the compressed foam. This will give your mattress some time to start to fully decompress and allow the new mattress scent to dissipate.

Most of the time the foam in the mattress will be recovered enough to use within the first few hours of opening although it can take a little longer for foams to fully recover to their natural state.

During this period the mattress may continue to expand in all directions and will continue to become more responsive.

Should my new Koala mattress smell?

Like many new products (new car smell anyone?), mattresses that come in a box have a scent which generally dissipates quickly after unboxing and removing packaging, though it can sometimes take up to a week or more to fully disappear.

If you notice a scent, rest assured that Koala mattress foam is made without formaldehyde, are low VOC (Volatile Organic Compounds), and meet CertiPUR-US® standards for content, emissions, and durability, and are analysed by independent, accredited testing laboratories.

Allowing the mattress to breathe in a well-ventilated space (like open windows, ceiling fan, door open) or vacuuming the mattress on a low setting helps draw out and remove this scent. We know this isn't always practical (especially in winter!), so if you don't, just be prepared for the scent to seem stronger or linger for a while longer.

Caring for your mattress

Regular maintenance of your mattress will help it look and perform its best for many years to come!

Koala mattresses are built using all new materials, and during the first few weeks of use the support and comfort layers will adapt and conform to your unique shape and size and sleeping positions. To help ensure a more even amount of wear across your mattress we strongly recommend that it is rotated 180 degrees at least fortnightly during the first three months of use. After this, it is good practice to continue to rotate the mattress at least every three months.

We also recommend as part of a good maintenance routine to vacuum your mattress regularly on a low setting to help freshen the fabric and remove dust and other small debris. Remove any spills or stains as soon as possible, and make sure to keep your mattress dry as excessive moisture can impact the foams long term performance. A mattress protector can be used to help keep your mattress dry and looking great while keeping out dust mites or other creepy crawlies!

Ready to move?

When it comes time to move, we recommend that the mattresses are carried from underneath with someone to assist you. While our mattresses are rolled and compressed using specialised equipment, you shouldn't try this one at home! Recompressing or keeping the mattress bent may damage the foam and impact its future performance and comfort.

If you're putting the mattress into long-term storage, make sure it's wrapped or otherwise protected, and it is best to lay the product flat rather than on its side.

If you need a hand phone us on 1800 575 337 (1800 KSLEEP)