Aerohive

AP370 - Access Point Aerohive - Free user manual and instructions

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Product Type Wireless Access Point
Model Aerohive AP370
Wireless Standard 802.11ac Wave 2, dual-band (2.4 GHz and 5 GHz)
Maximum Data Rate Up to 1.73 Gbps (2.4 GHz: 400 Mbps, 5 GHz: 1.33 Gbps)
MIMO Configuration 3x3 MU-MIMO
Antenna Type Internal omnidirectional antennas
Ethernet Ports 2x 10/100/1000BASE-T (one with PoE+ input)
Power Supply 802.3at PoE+ (Power over Ethernet) or optional 12V DC adapter
Power Consumption 18W typical
Dimensions (H x W x D) 1.7 x 8.3 x 8.3 in (4.3 x 21.1 x 21.1 cm)
Weight 1.1 lb (0.5 kg)
Mounting Ceiling mount plate included, wall mount optional
Management Cloud-based HiveManager or on-premises HiveManager NG
Security Features WPA2, WPA3, 802.1X, MAC filtering, rogue AP detection
Operating Temperature 32°F to 104°F (0°C to 40°C)
Storage Temperature -40°F to 158°F (-40°C to 70°C)
Humidity 5% to 95% non-condensing
Certifications FCC, CE, IC, Wi-Fi Alliance
LED Indicators Power, Ethernet, 2.4 GHz, 5 GHz, status

Frequently Asked Questions - AP370 Aerohive

How do I factory reset the Aerohive AP370?
Press and hold the reset button on the back of the access point for 10 seconds until the LED flashes amber. Release the button; the AP will reboot to factory defaults.
What is the default IP address of the AP370?
The default IP is obtained via DHCP. If no DHCP server, the AP uses 192.168.1.1 after reset. Connect via SSH or web interface.
Can I mount the AP370 on a wall?
Yes, a wall mount kit is sold separately. The included mount is for ceiling tiles. Ensure the mounting surface can support the weight.
Does the AP370 support PoE?
Yes, it supports 802.3at PoE+ (Power over Ethernet) on the primary Ethernet port. An optional 12V DC adapter can be used if PoE is unavailable.
How many users can the AP370 support?
It supports up to 256 concurrent clients, but performance may vary based on traffic and environment.
What management options are available for the AP370?
The AP can be managed via Aerohive HiveManager (cloud or on-premises) or through the local web interface for initial setup. Centralized management is recommended.
Can the AP370 be used as a standalone device?
Yes, it can operate in standalone mode without a controller, but advanced features require HiveManager. It supports Autonomous Mode via local configuration.
How do I update the firmware on the AP370?
Upload the firmware image via the HiveManager console or the local web interface. Ensure the AP is connected to the network and power is stable during the update.
What security protocols does the AP370 support?
It supports WPA2, WPA3, 802.1X, MAC address filtering, and rogue AP detection. It can also enforce PSK and EAP authentication.
What is the warranty period for the Aerohive AP370?
Aerohive typically offers a limited lifetime warranty for hardware defects. Check your specific purchase terms or contact support for confirmation.

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Download the instructions for your Access Point in PDF format for free! Find your manual AP370 - Aerohive and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. AP370 by Aerohive.

USER MANUAL AP370 Aerohive

AEROHIVE PLENUM AND SUSPENDED MOUNT INSTALLATION INSTRUCTIONS

This document describes how to install Aerohive APs using the following mounting systems:

  • "Plenum and Mount Installation" on page 1: This section explains how to mount an AP in the plenum above a dropped ceiling.
  • "Suspended Mount Installation" on page 4: This section explains how to suspend an AP from a beam, post, strut, girder, or any object that can support its weight:

• AP121 - 11.6 oz (0.36 kg)
• AP141 - 13.5 oz (0.42 kg)
• AP230 - 1.6 lb (0.73 kg)
• AP330 - 1.5 lb (0.68 kg)
• AP350 - 2.38 lb (1.08 kg)
• AP370 - 11.6 oz (0.36 kg)
• AP390 - 13.5 oz (0.42 kg)

For the latest product documentation, compliance information, and software updates, visit www.aerohive.com/support.

PLENUM AND MOUNT INSTALLATION

Use the plenum mount kit (AH-ACC-BKT-PLENUM-300-100-KIT) to mount the AP models listed above in the plenum space above a dropped ceiling grid.

Plenum Mount Kit Contents

The plenum mount kit includes the following items:

  • Plenum bracket for AP121, AP141, AP330, and AP350 models
  • Plenum bracket for AP230, AP370 and AP390 models
  • Hanger clip
  • Hanger frame

You may need a pair of pliers to pinch the hanger clip into the mounting bracket.

Use the instructions and illustrations on the following pages to install an AP using the plenum mount kit.

  1. Insert the hanger clip into the center hole of the mounting bracket and squeeze it until the clip tabs pop upward through the smaller holes on either side.

Aerohive AP370 - Plenum Mount Kit Contents - 1

Insert the hanger clip into the center hole in the bracket. Squeeze the clip together until the tabs snap up into the holes on either side of the center hole.

  1. Attach the bracket and clip assembly to your AP. The following illustrations show how to do this for AP121, AP141, AP330, and AP350 models, and for AP230, AP370 and AP390 models.

AP121, AP141, AP330, and AP350 models

Attach the bracket and clip assembly to the back of the AP by inserting the V-shaped bracket tabs into the tab slots on the AP. Make sure the bracket clicks securely into place.

Tab slot AP Tab slot

V-shaped tab Click Mounting bracket V-shaped tab ClickClick

AP230, AP370 and AP390 models (AP370 shown here)

Attach the bracket and clip assembly to the back of the AP in either a diagonal or square position using the built-in mounting hardware on the AP. Slide the opposite edges of the bracket tabs under the mount tabs and rotate the bracket until it clicks into place.

Built-in mounting hardware Diagonal mount clip and tab Square mount clip and tab Diagonal mount clip and tab Diagonal mount AP Mounting bracket Bracket tab Square mount Click

  1. Install external antennas if necessary.

  2. Install the hanger frame into the ceiling plenum as shown in the following illustration.

Hanger frame Remove the ceiling tile to access the plenum. Press the hanger frame onto the ceiling track until it clicks into place. Click Click

  1. Attach AP and mounting plate to the hanger frame as shown in the following illustration, which shows an AP121. This step is identical for all models.

(Bird's eye view with ceiling tiles and track removed for clarity) Insert the hanger clip up through the center slot in the hanger frame. AP with bracket assembly attached Hanger frame Rotate the AP and the attached mounting plate counterclockwise until the clip locks in place against the sides of the crossbar. Hanger frame

  1. Connect an Ethernet cable to the network, and—if not using PoE—connect the power cord to a power source. Replace the ceiling tiles to complete the installation.

SUSPENDED MOUNT INSTALLATION

To suspend an AP from a horizontal beam, post, strut, or girder, use the suspended mount kit (AH-ACC-BKT-SUSPEND-300-100). Most of the illustrations in this section show an AP121. The installation steps are identical for all models, except that the AP230, AP370 and AP390 models use a different mounting bracket. For instructions for installing the mounting bracket on AP230, AP370 and AP390 models, see the illustration on page 2.

Suspended Mount Kit Contents

The suspended mount kit includes the following items:

  • Mounting bracket for AP121, AP141, AP330, and AP350 models
  • Mounting bracket for AP230, AP370 and AP390 models
  • Hanging cable assembly:

- A quad-toggle, which consists of a small wire loop surmounting a metal bar from which four cable strands descend

- A mounting bracket, which connects the four strands to an Aerohive device

  • Four oblong washers
  • Wire rope with attached clip
  • Locking device

Although no additional tools or accessories are required to install this kit, a 1/8" flat blade screwdriver is useful if you need to adjust the height of the hanging cable assembly.

  1. To install an AP using the suspended mounting kit, attach the cable and quad-toggle assembly to the mounting bracket. The recommended bracket holes to use for the cables are shown for both mounting bracket styles in the following illustration.

AP121, AP141, AP330, and AP350 bracket V-shaped tab V-shaped tab

AP230, AP370 and AP390 bracket Mounting tab Mounting tab

The recommended holes for the cables are shaded.

  1. With the recessed side of the bracket facing down, secure the four strands of the quad-toggle through the recommended holes in the bracket, and then attach the bracket to the AP. Attach the bracket and quad-toggle assembly to the AP. An AP121 is shown in the illustration, but the process differs slightly for AP230, AP370 and AP390 models, which have built-in mounting hardware for attaching the brackets.

With the recessed side of the bracket pointing downward, secure the four strands of the quad-toggle through the recommended holes: 1. Insert the metal cleat at the end of a strand through a hole in the plate. 2. Slide the oblong washer along the strand and pass it through the hole. 3. Pull the strand upward to lock the cleat and washer against the underside of the plate. Attach the AP to the mounting bracket. AP121, AP141, AP330, and AP350 models (AP121 shown here) Attach the mounting bracket and quad-toggle to the back of the device by inserting the V-shaped tabs on the bracket into the tab slots on the device. Make sure the tabs click securely into place. AP230, AP370 and AP390 models Attach the bracket assembly to the back of the device in either a diagonal or square position. These devices have built-in mounting hardware for both positions. See the illustration on page 2 for more detailed information about the mounting hardware. Slide the opposite edges of the bracket mounting tabs under the mount tabs on the device and rotate the bracket until it clicks into place.

Attaching the Assembly to a Beam, Post, Strut or Girder

Use the following steps and illustration in to attach the AP assembly to a beam, post, strut, or girder. These steps apply to all AP models.

  1. Attach the assembly to the beam using the wire rope as shown in the illustration on the next page.
  2. Push the plain end of the wire rope—the end without the hook—through the side hole in the locking device in the direction indicated by the arrow on its side, and then pass it through the loop at the end of the quad-toggle.
  3. Insert the wire rope back through the center hole in the locking device, and then continue pulling it through the locking device until the AP is suspended at the height you want.

The center tube that runs through the locking device is designed to allow you to pull the rope wire up through it while preventing the rope from slipping back down. If you ever pull too much rope through and need to pull it back down, use a tool such as a screw driver to press against the inner tube in the locking device to release the rope. Then you can pull it back out. See "Height Correction" on page 6.

  1. Attach antennas to the antenna connectors on the AP if necessary, connect one or two Ethernet cables to the network, and—if not using PoE—connect the power cord to a power source.

Wrap the wire rope around a beam, clip the hook to the rope, and then pull the rope down until it is taut against the beam.

Aerohive AP370 - Attaching the Assembly to a Beam, Post, Strut or Girder - 1

flowchart
graph TD
    A["Beam"] --> B["Clip"]
    B --> C["Pull downward on the rope"]
    D["Locking device"] --> E["Quad-toggle"]
    E --> F["Mounting bracket"]
    F --> G["AP"]
    H["Loop at top of quad-toggle"] --> I["Locking device"]
    I --> J["Push the wire rope down through the vertical side hole in the locking device and through the loop in the quad-toggle. Push the wire rope up through the center hole in the locking device. Pull the rope to raise the AP to the height you want."]

Height Correction

If you accidentally pull too much wire rope through the locking device, raising the AP too high, and you then need to lower it, do the following: Take a tool, such as a screwdriver with a 1/8" flat tip, and press it against the lip of the inner tube in the opposite direction from the arrow on the outside of the locking device. This releases its grip on the rope, allowing you to pull the rope out the same way it was inserted. While maintaining pressure on the tube, adjust the rope until the device is at the height you want. When you are satisfied, stop pressing against the tube so that it can regain its grip on the rope.

Locking device Press against the lip of the inner tube and hold. Wire rope Screwdriver While pushing the tube inward, pull the wire rope out.

Copyright © 2014 Aerohive Networks, Inc. All rights reserved.

Aerohive Networks, AerohiveHiveOS, and HiveManager are trademarks of Aerohive Networks, Inc. The Aerohive Networks logo is a registered trademark of Aerohive Networks. All other trademarks and registered trademarks are the property of their respective companies.

P/N 330082-04

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Product information

Brand : Aerohive

Model : AP370

Category : Access Point