UniFi Cloud Key G2 - USB flash drive Ubiquiti Networks - Free user manual and instructions

Product Type	Cloud Key Gen2 Plus (UCK-G2)
Brand	Ubiquiti Networks
Model	UniFi Cloud Key G2
Dimensions (H x W x D)	120 x 120 x 30 mm (4.7 x 4.7 x 1.2 in)
Weight	350 g (12.3 oz)
Power Supply	PoE (802.3af) or USB-C power adapter (5V DC, 2A)
Main Processor	Quad-core ARM Cortex-A53 at 1.5 GHz
Memory	3 GB DDR3 RAM
Storage	1 TB 2.5" SATA HDD (pre-installed)
Main Functions	UniFi network controller, UniFi Protect video management, cloud access, remote management
Networking	1x Gigabit Ethernet RJ45 port
Supported Devices	UniFi access points, switches, gateways, and cameras
Operating Temperature	0°C to 40°C (32°F to 104°F)
Storage Temperature	-20°C to 60°C (-4°F to 140°F)
Humidity	5% to 95% non-condensing
LED Indicators	System status, disk activity
Reset Button	Yes (factory reset)
Security	AES-256 encryption for stored video, secure web interface (SSL/TLS)
Maintenance & Cleaning	Keep away from dust and moisture; clean with a dry cloth
Spare Parts & Repairability	Hard drive is user-replaceable; other components require professional service

Frequently Asked Questions - UniFi Cloud Key G2 Ubiquiti Networks

How do I set up the UniFi Cloud Key G2 for the first time?

Connect the Cloud Key G2 to your network via Ethernet and power it using PoE or the included USB-C adapter. Then, use the UniFi mobile app or a web browser to adopt it into your network. Follow the on-screen prompts to configure your controller and adopt UniFi devices.

Can I access the Cloud Key remotely?

Yes, you can enable UniFi Cloud Access from the controller settings. This allows you to manage your network from anywhere via a web browser or the UniFi mobile app using your Ubiquiti account.

What power options are available for the Cloud Key G2?

The device supports PoE (802.3af) and a USB-C power adapter (5V DC, 2A). If using PoE, connect it to a PoE switch or injector.

How do I reset the Cloud Key G2 to factory defaults?

Press and hold the reset button on the back of the device for at least 10 seconds until the LED flashes rapidly. Release the button; the device will reboot with factory settings.

Is the hard drive in the Cloud Key G2 replaceable?

Yes, the 2.5-inch SATA hard drive is user-replaceable. Open the bottom cover, remove the drive, and insert a compatible replacement (up to 2 TB). The device will format the new drive automatically.

What UniFi applications can run on the Cloud Key G2?

It supports both UniFi Network (for network management) and UniFi Protect (for video surveillance). You can install and update apps via the controller interface.

How many UniFi devices can the Cloud Key G2 manage?

The Cloud Key G2 can handle up to 50 UniFi devices and up to 20 cameras with UniFi Protect, depending on network load and recording settings.

Does the Cloud Key G2 support automatic backups?

Yes, you can configure automatic backups to a remote server or cloud storage. Go to Settings > Maintenance > Backup and schedule daily or weekly backups.

Can I use the Cloud Key G2 without an internet connection?

Yes, it can operate as a local controller without internet. However, cloud access, remote management, and automatic firmware updates require internet connectivity.

What should I do if the Cloud Key G2 becomes unresponsive?

Try a power cycle by disconnecting power for 10 seconds. If that doesn't work, perform a factory reset (see FAQ). If the issue persists, check the UniFi forums or contact Ubiquiti support.

USER MANUAL UniFi Cloud Key G2 Ubiquiti Networks

Introduction

Thank you for purchasing the Ubiquiti Networks® UniFi® Cloud Key Gen2. This Quick Start Guide is designed to guide you through installation and also includes warranty terms.

Package Contents

UniFi Cloud Key Gen2

System Requirements

• Mobile App: Latest version of the UniFi App (available on the App Store® and Google Play™).
• Web Browser: Latest Google Chrome browser (Other browsers may have limited functionality.)

TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above). It is the professional installer's responsibility to follow local country regulations, including operation within legal frequency channels, output power, indoor cabling requirements, and Dynamic Frequency Selection (DFS) requirements.

Network Topology Requirement

A DHCP-enabled network (for the UniFi Cloud Key to obtain an IP address)

Sample Network Diagram

Hardware Overview

Top Panel

LED

Color State Status
White Solid	Device is ready to be configured
	Flashing Device is booting upDevice is initializing/deinitializing
	Heartbeat Firmware update in process
Blue Solid	Device is configured and ready
	Flashing Main power has been lost and device is counting down.If power is restored within 10 seconds, the device will return to its previous state. If power is not restored within 10 seconds, the device will safely shutdown.
	Slow Flashing	Client connected to device via Bluetooth (BLE)
Off/White/Blue	Flashing Device is in recovery mode.The LED will cycle through a pattern at one-second intervals, between off, white, and blue.

Front Panel

Icon Description
	UniFi SDN Controller name
	Current WAN bandwidth usage
	Status of SDN Cloud Access
	Number of managed UniFi Access Points
	Number of client devices on the network

Back Panel

Reset Button The Reset Button serves two functions:

- Restart Press and release the Reset button quickly.

- Restore to Factory Default Settings Press and hold the Reset button for more than five seconds, until the status LED begins flashing white.

Power Button Press to turn the Cloud Key Gen 2 on or off.

USB Type C Power Port Used for power if PoE is not available. Quick Charge 2.0 or Quick Charge 3.0-compliant USB power adapter is required.

microSD Slot Optional slot used for external backup (microSD card not included).

Ethernet Port Connects to a gigabit switch port on your LAN. Power can be provided by an 802.3af PoE switch, such as the UniFi PoE Switch.

Side Panel

Rack-Mount Notch Secures the Cloud Key Gen2 into the docking bay of the optional Rackmount Accessory, model CKG2-RM (sold separately). The Rackmount Accessory allows you to install the Cloud Key Gen2 in a standard 19" rack.

Bottom Panel

(Connector shown without protective film)

13-Pin Connector Connects the Cloud Key Gen2 to the optional Rackmount Accessory, model CKG2-RM (sold separately). The CKG2-RM has a docking bay for the Cloud Key Gen2 and allows you to install it in a standard 19" rack.

Hardware Installation

1. Connect an Ethernet cable (not included) to the Ethernet Port.

1. Connect the other end of the Ethernet cable to a port on a network switch, such as a UniFi PoE Switch.

Powering the UniFi Cloud Key

Use an 802.3af-compliant switch, such as a UniFi PoE Switch, or a USB power source (not included).

UniFi Switch

The UniFi Cloud Key can be powered by a UniFi PoE Switch or other 802.3af-compliant switch.

UniFi Switch Power Connection Diagram

Optional Rackmount Accessory

Note: If using the optional Rackmount Accessory (sold separately), remove the protective film from the Rackmount Connector before attaching to the rackmount.

There is an optional UniFi Rackmount Accessory (sold separately) that can mount the Cloud Key Gen2 in a standard 19" rack.

To install the Rackmount Accessory, follow these instructions:

1. Attach the Rackmount Accessory to the rack using four Mounting Screws. (If the rack has square slots, then use Cage Nuts with the Mounting Screws.)

1. Connect an Ethernet cable (not included) to the Ethernet Port on the front of the Rackmount Accessory.

1. Connect the other end of the Ethernet cable to a port on a compatible PoE switch, such as a UniFi PoE Switch.

2. Remove the pre-installed sticker from the 13-pin connector.

1. Insert the Cloud Key Gen2 into the docking bay once the following three conditions are met:

a. The 13-pin connector is face up
b. The LCD screen is face forward
c. There is no Ethernet cable connected to the Ethernet Port on the Cloud Key Gen2

Warning: To prevent creating a loop or other unfavorable behavior on the network, only one Ethernet connection should be used. Do not use the Ethernet port on the Cloud Key Gen2 and the Rackmount Accessory simultaneously.

Setting Up UniFi SDN via App

Download and install the UniFi SDN app to configure the Cloud Key Gen2.

Note: Ensure that Bluetooth is enabled on your mobile device. You will need to set up the Cloud Key Gen2 with your mobile device and be within 1.5 m (5') from where it is installed.

1. Launch the app and tap the + icon to add a new controller.

1. Once detected, the app will automatically connect to the Cloud Key Gen2 and the LED will begin to flash blue. If more than one controller is detected, swipe through the app screens horizontally until you locate the correct Cloud Key Gen2. Then tap Set up this controller.

1. Once connected, the corresponding Controller Setup screen will appear. Enter a name for the UniFi SDN controller and select the appropriate Country and Time Zone information. When you are finished, tap Next.

1. When the Cloud Controller Access screen appears, select the services you wish to enable by tapping the toggle switch to on, for each of the following items: Enable Cloud Access, Allow Local Login with SSO, and Enable UniFi Protect. When you are finished, tap Next.

Note: To ensure continuous accessibility to the Cloud Key Gen2 once setup is complete, turn the Cloud Access option on. Enable Cloud Access, along with Allow Local Login with SSO, will only be available if the Cloud Key Gen2 has access to the internet during setup.

1. When the Adopt Devices screen appears, tap the device (or devices) you wish to adopt. To skip the adoption process, tap Finish and proceed to step 8.

1. Once you've selected one or more UniFi Access Points to adopt, an additional step will be added to the setup process allowing you to create a wireless network. Tap Next to continue.

1. When the Add Wireless Network screen appears, tap the toggle switch to on and create a wireless network name and password. When you are finished, tap Finish.

Note: You may also create an optional guest network by tapping the Enable Guest Access toggle switch to on and following the on-screen instructions.

1. Leave the app open until the configuration process is complete.

1. Installation is now complete. When the Setup Complete screen appears, tap Done.

1. The Cloud Key Gen2 will now appear in the list of available controllers.

Chrome Instructions

Use the Chrome web browser to set up your Cloud Key Gen2.

1. Ensure that your host system is on the same Layer-2 network as the Cloud Key Gen2.
2. Launch the Chrome web browser and type the IP address of your Cloud Key Gen2 into the address field. Press enter (PC) or return (Mac).

Note: The IP address of your controller can be found on the front panel LCD of your Cloud Key Gen2.

1. When the following splash screen appears, click Launch, under UniFi SDN, to set up your UniFi SDN controller.

Setting Up UniFi SDN

1. When the UniFi Setup Wizard screen appears, select your country and timezone and click Next.

1. Select each of the devices you would like to configure and click Next.

1. If configuring a UniFi access point during setup, a Configure WiFi screen will prompt you to create a wireless network name (SSID) and password. If you want to skip this step and set your access point up at a later time, click Skip.

1. On the Controller Access screen, create an admin account for the SDN controller and click Next.

1. Confirm your SDN settings and click Finish. To update any of these settings, click Back to visit a previous section and make the necessary changes. When you return to this screen, click Finish.

1. Enter the login credentials for your UBNT account and click Enable Cloud Access. If you do not have an account, click Register Now and follow the on-screen prompts to create one.

Accessing UniFi SDN

1. Launch the Chrome web browser and type the IP address of your Cloud Key Gen2 into the address field. Press enter (PC) or return (Mac).

1. When the splash screen appears, click Launch under UniFi SDN.
2. Enter the username and password credentials associated with your UBNT or cloud access account and click Sign In.

1. The Dashboard screen provides a visual representation of your network's status and displays basic information about Devices and Clients, including latency and throughput.

Icon Description
	The Dashboard screen provides a visual overview of your network's status, including latency and throughput information for each client and device.
	The Statistics screen provides a visual representation of the clients and network traffic on your managed UniFi SDN network.
	The Map section allows you to create maps (either upload custom images of your location(s) or use Google MapsTM) for a visual representation of your SDN network and also view your system topology.
	The Devices screen displays a list of UniFi devices managed by your SDN controller.
	The Clients screen displays a list of clients connected to UniFi devices managed by your SDN controller.
	The Insights screen lists detailed information about local and surrounding wireless networks, client and device statistics, security and connection detail, and other controller access information.
	The Release Notes window provides information and details on the incorporated changes and/or updates to the latest UniFi SDN controller software.
	The Events screen provides a list of all events and activity taking place on your network, including errors and warnings.
	The Alerts window provides a list of alerts and events occurring on your network.
	The Settings screen provides detailed information about your UniFi SDN controller and allows you to add/change/update the site configuration.
	The Live Chat Support screen provides access to a UniFi professional support representative available via live chat 24/7.

Note: For further details on any section, refer to the complete UniFi User Guide, available online at www.ubnt.com/download/unifi

Specifications

UCK-G2
Dimensions 27.10 x 46.80 x 119.75 mm(1.07 x 1.84 x 4.71")
Weight 172 g (6.07 oz)
Enclosure Aluminum
Management Interface UniFi App; UniFi Controller
Networking Interface(s) (1) 10/100/1000 Ethernet Port
Buttons (1) Power; (1) Reset to Defaults
Power Supply 802.3af PoE orUSB-C 5VDC, Minimum 1A
Max. Power Consumption	5W
Operating Temperature 0 to 35°C(32 to 104°F)
Operating Humidity 20 to 80% Noncondensing
Certifications CE, FCC, IC

Safety Notices

1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use accessories specified by the manufacturer.

WARNING: Do not use this product in location that can be submerged by water.

WARNING: Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

Electrical Safety Information

1. Compliance is required with respect to voltage, frequency, and current requirements indicated on the manufacturer's label. Connection to a different power source than those specified may result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
2. There are no operator serviceable parts inside this equipment. Service should be provided only by a qualified service technician.

Limited Warranty

UBIQUITI NETWORKS, Inc ("UBIQUITI NETWORKS") warrants that the product(s) furnished hereunder (the "Product(s)") shall be free from defects in material and workmanship for a period of one (1) year from the date of shipment by UBIQUITI NETWORKS under normal use and operation. UBIQUITI NETWORKS' sole and exclusive obligation and liability under the foregoing warranty shall be for UBIQUITI NETWORKS, at its discretion, to repair or replace any Product that fails to conform to the above warranty during the above warranty period. The expense of removal and reinstallation of any Product is not included in this warranty. The warranty period of any repaired or replaced Product shall not extend beyond its original term.

Warranty Conditions

The above warranty does not apply if the Product:

(I) has been modified and/or altered, or an addition made thereto, except by Ubiquiti Networks, or Ubiquiti Networks' authorized representatives, or as approved by Ubiquiti Networks in writing;
(II) has been painted, rebranded or physically modified in any way;
(III) has been damaged due to errors or defects in cabling;
(IV) has been subjected to misuse, abuse, negligence, abnormal physical, electromagnetic or electrical stress, including lightning strikes, or accident;
(V) has been damaged or impaired as a result of using third party firmware;
(VI) has no original Ubiquiti MAC label, or is missing any other original Ubiquiti label(s); or
(VII) has not been received by Ubiquiti within 30 days of issuance of the RMA.

In addition, the above warranty shall apply only if: the product has been properly installed and used at all times in accordance, and in all material respects, with the applicable Product documentation; all Ethernet cabling runs use CAT5 (or above), and for outdoor installations, shielded Ethernet cabling is used, and for indoor installations, indoor cabling requirements are followed.

Returns

No Products will be accepted for replacement or repair without obtaining a Return Materials Authorization (RMA) number from UBIQUITI NETWORKS during the warranty period, and the Products being received at UBIQUITI NETWORKS' facility freight prepaid in accordance with the RMA process of UBIQUITI NETWORKS. Products returned without an RMA number will not be processed and will be returned freight collect or subject to disposal. Information on the RMA process and obtaining an RMA number can be found at:

www.ubnt.com/support/warranty

Disclaimer

EXCEPT FOR ANY EXPRESS WARRANTIES PROVIDED HEREIN, UBIQUITI NETWORKS, ITS AFFILIATES, AND ITS AND THEIR THIRD PARTY DATA, SERVICE, SOFTWARE AND HARDWARE PROVIDERS HEREBY DISCLAIM AND MAKE NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF MERCHANTABILITY, ACCURACY, QUALITY OF SERVICE OR RESULTS, AVAILABILITY, SATISFACTORY QUALITY, LACK OF VIRUSES, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE IN CONNECTION WITH SUCH PRODUCTS AND SERVICES. BUYER ACKNOWLEDGES THAT NEITHER UBIQUITI NETWORKS NOR ITS THIRD PARTY PROVIDERS CONTROL BUYER'S EQUIPMENT OR THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE PRODUCTS AND SERVICES MAY BE SUBJECT TO LIMITATIONS, INTERRUPTIONS, DELAYS, CANCELLATIONS AND OTHER PROBLEMS INHERENT IN THE USE OF COMMUNICATIONS FACILITIES. UBIQUITI NETWORKS, ITS AFFILIATES AND ITS AND THEIR THIRD PARTY PROVIDERS ARE NOT RESPONSIBLE FOR ANY INTERRUPTIONS, DELAYS, CANCELLATIONS, DELIVERY FAILURES, DATA LOSS, CONTENT CORRUPTION, PACKET LOSS, OR OTHER DAMAGE RESULTING FROM ANY OF THE FOREGOING. In addition, UBIQUITI NETWORKS does not warrant that the operation of the Products will be error-free or that operation will be uninterrupted. In no event shall UBIQUITI NETWORKS be responsible for damages or claims of any nature or description relating to system performance, including coverage, buyer's selection of products (including the Products) for buyer's application and/or failure of products (including the Products) to meet government or regulatory requirements.

Limitation of Liability

EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO EVENT WILL UBIQUITI OR ITS SUBSIDIARIES, AFFILIATES OR SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING LOST PROFIT, LOST DATA, OR DOWNTIME COSTS), ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE PRODUCT, WHETHER BASED IN WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Note

Some countries, states and provinces do not allow exclusions of implied warranties or conditions, so the above exclusion may not apply to you. You may have other rights that vary from country to country, state to state, or province to province. Some countries, states and provinces do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitation may not apply to you. EXCEPT TO THE EXTENT ALLOWED BY LOCAL LAW, THESE WARRANTY TERMS DO NOT EXCLUDE, RESTRICT OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE LICENSE OF ANY SOFTWARE (EMBEDDED IN THE PRODUCT) TO YOU. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any transactions regarding the sale of the Products.

Compliance

FCC

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions.

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This radio transmitter (FCC: SWX-UCKG2) has been approved by FCC.

ISED Canada

CAN ICES-3(A)/NMB-3(A)

This device complies with ISED Canada licence-exempt RSS standard(s).

Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

This radio transmitter (IC: 6545A-UCKG2) has been approved by ISED Canada.

CAN ICES-3(A)/NMB-3(A)

1. Do not expose cells or batteries to heat or fire. Avoid storage in direct sunlight.
2. Do not use any cell or battery which is not designed for use with the equipment.
3. Always purchase the battery recommended by the device manufacturer for the equipment.
4. Secondary cells and batteries need to be charged before use. Always use the correct charger and refer to the manufacturer's instructions or equipment manual for proper charging instructions.

RF Exposure Warning

The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be located or operating in conjunction with any other antenna or transmitter, except as listed for this product's certification.

Australia and New Zealand

Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

CE Marking

CE marking on this product represents the product is in compliance with all directives that are applicable to it.

Country List

AT

BE

BG

CY

CZ

DE

DK

EE

EL

ES

FI

FR

HR

HU

IE

IT

LV

LT

LU

MT

NL

PL

PT

RO

SE

SI

SK

UK

BFWA (Broadband Fixed Wireless Access) members noted in blue

Note: This device meets Max. TX power limit per ETSI regulations.

The following apply to products that operate in the 5 GHz frequency range:

Note: This device is restricted to indoor use only when operating in the 5150 - 5350 MHz frequency range within all member states.

Note: All countries listed may operate at 30 dBm. BFWA member states may operate at 36 dBm.

Note: Operation in the 5.8 GHz frequency band is prohibited in BFWA member states. Other countries listed may use the 5.8 GHz frequency band.

RoHS/WEEE Compliance Statement

English

European Directive 2012/19/EU requires that the equipment bearing this symbol on the product and/or its packaging must not be disposed of with unsorted municipal waste. The symbol indicates that this product should be disposed of separately from regular household waste streams. It is your responsibility to dispose of this and other electric and electronic equipment via designated collection facilities appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. For more detailed information about the disposal of your old equipment, please contact your local authorities, waste disposal service, or the shop where you purchased the product.

Deutsch

Declaration of Conformity

English Hereby, UBIQUITI NETWORKS declares that the radio equipment type UCK-G2 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.ubnt.com/compliance

www.ubnt.com/compliance

Support help.ubnt.com

Community community.ubnt.com

Downloads downloads.ubnt.com

Ubiquiti Networks, Inc.

685 Third Avenue, 27th Floor

New York, NY 10017

USA

www.ubnt.com