K65USG - Television EKO - Free user manual and instructions

Product Type	Television
Brand	EKO
Model	K65USG
Screen Size	65 inches (165 cm)
Resolution	3840 x 2160 pixels (4K Ultra HD)
Display Technology	LED
Dimensions (without stand)	Approx. 1460 x 840 x 80 mm
Dimensions (with stand)	Approx. 1460 x 900 x 300 mm
Weight (without stand)	Approx. 22 kg
Weight (with stand)	Approx. 24 kg
Power Consumption (typical)	150 W
Standby Power Consumption	< 0.5 W
Power Supply	AC 100-240V, 50/60Hz
Smart TV	Yes
Wi-Fi	Yes (802.11 b/g/n)
HDMI Inputs	3 x HDMI
USB Inputs	2 x USB 2.0
Audio Output	1 x Digital Optical, 1 x Headphone Jack
Cleaning Instructions	Wipe with a soft dry cloth. Do not use liquid cleaners.
Safety Precautions	Place on a stable, flat surface. Ensure proper ventilation. Do not expose to moisture.
Spare Parts Available	Remote control, stand, power cord
Repairability	Repairs should be performed by qualified personnel. Contact EKO support.
General Information	User manual available for download at notice-facile.com in multiple languages.

Frequently Asked Questions - K65USG EKO

How do I set up the EKO K65USG TV for the first time?

Connect the power cord, attach the stand or mount the TV, connect external devices via HDMI, and turn on the TV. Follow the on-screen setup wizard to select language, connect to Wi-Fi, and scan for channels.

What are the recommended video settings for optimal picture quality?

Go to Settings > Picture and select 'Movie' or 'Cinema' mode. Adjust brightness, contrast, and color to your preference. For 4K content, ensure HDMI input is set to 'Enhanced' or '2.0'.

Can I connect the TV to my home theater system?

Yes, use the digital optical audio output or HDMI ARC (if supported) to connect to a soundbar or receiver. Alternatively, you can use the headphone jack or Bluetooth if available.

How do I update the TV's firmware?

Go to Settings > Support > Software Update and select 'Update Now'. Ensure the TV is connected to the internet. You can also download the latest firmware from the EKO support website and install via USB.

Why is my TV not turning on?

Check the power cord connection and try a different outlet. If the standby light is off, the TV may have a power supply issue. Contact technical support if the problem persists.

How do I clean the screen safely?

Turn off the TV and let it cool. Wipe the screen gently with a soft, dry microfiber cloth. Do not use abrasive cleaners, alcohol, or liquids.

What should I do if there is no sound?

Check if the volume is muted or too low. Ensure external audio devices are properly connected. Test with headphones to isolate the issue. If still no sound, check audio settings or try a system reset.

How can I mount the TV on a wall?

Use a VESA-compliant wall mount (600x400mm recommended). Remove the stand, attach the mount to the TV and wall according to the mount's instructions. Ensure the wall can support the TV's weight (approx. 24 kg).

How do I reset the TV to factory settings?

Go to Settings > General > Reset to Factory Default. You may need to enter a PIN (default often 0000 or 1234). This will erase all custom settings and data.

Where can I find the user manual?

The user manual is available for free download at notice-facile.com. Enter the brand 'EKO' and model 'K65USG' to access the PDF in multiple languages.

USER MANUAL K65USG EKO

Please read this manual carefully before using, and keep it for future reference.

CONTENTS

General	Safety
Installation					8
	Wall	Mounting	Instructions
Controls	and	Connections
Remote	Control
Initial	Setup
Android	TV	-	Home	Screen
Google	Play	Store
Google	Assistant
Inputs					23
Settings					24
	Network
	Channel	Menu
Device Preferences
	About	&	Time	Settings
	Input	Settings
	Power	Settings
	Picture	Settings
	Sound	Settings
	Home Screen & Screen Saver				32
	Google	Assistant	Settings
Parental	Control				34
PVR	(Personal	Video	Recorder)
FAQs					36
Specifications					38
Customer	Helpline				La

Last

GENERAL SAFETY

Read this manual thoroughly before you start using the TV.

Store this manual, the completed warranty card, your receipt and the product packaging.

The safety precautions instructions reduces the risk of fire, electric shock and injury when correctly complied to.

Please follow all instructions and take notice of all warnings.

The cover (or back) of the unit should not be removed to prevent risk of electric shock.

This unit must be serviced by a qualified service personnel only.

Warning symbol of a lightning bolt inside a triangle (no text or numbers)

Warning symbol: black exclamation mark inside a triangle (no text or numbers)

The lightning flash with symbol within the triangle is intended to warn you of a non-insulated dangerous voltage in the product's enclosure that could be of sufficient magnitude to generate a risk of electric shock to persons.

The exclamation point within the triangle is intended to warn you to the presence of important operating and maintenance instructions in the documents included with the product.

IMPORTANT INFORMATION

The lightning flash symbol within the triangle is intended to warn you of non-insulated dangerous voltage the product's enclosure that could be of sufficient magnitude to generate a risk of electric shock to persons.

• Using Cabinets or stands recommended by the manufacturer of the television.
• Only using furniture that can safely support the Products.
• Ensure the Product is not overhanging the edge of the supporting furniture.
• Do not place the product on a high furniture without securing both the furniture and the product to a stable support.
• Do not place the product on cloth or other conductive materials.
• Warn children of the dangers of climbing on furniture to reach the television or its controls and to call for an adult to assist.

GENERAL SAFETY (CONT.)

IMPORTANT INFORMATION

• Do not expose this appliance to rain or moisture as it may result in fire or an electric shock hazard
• Do not tamper or change or modify the product in any way.
• Only use Accessories outlined and recommended by the manufacturer.
• Please do not expose the product to splashing or water contact
• Please do not place any object on top of the product including objects filled with liquids such as vases.
• Danger of explosion if battery is incorrectly placed. Replace with same or equivalent type.

Installation

Please follow instruction when installing this product in accordance with the instruction manual. This product must be positioned in a sufficiently stable location, it can be potentially hazardous due to falling and can cause injury, particularly to children if it positioned incorrectly.

• Before installing this TV set, make sure your outlet voltage corresponds to the voltage stated on the product rating label
• Do not use a damaged power cord, plug or loose outlet. Doing so may cause an electric shock.

- Do not plug several devices into the same outlet. Doing so may cause the outlet to overheat and start a fire. Make sure the outlet is readily accessible during operation of the equipment.

- Do not bend, twist or kink the power cord excessively.

- Do not allow anything to rest on or roll over the power cord and antenna cable. Doing so may cause a fire or an electric shock.

- Do not run the power cord near heat-producing appliances such as radiators, stoves or irons. The excessive heat could melt the insulation and expose live wires, resulting in fire or electric shock.

- Unplug this TV during lightning storms or when unused for long periods of time. Not doing so may result in fire or electric shock.

- Do not cover the ventilation openings of the product with items such as newspapers, tablecloths, curtains etc or insert objects into the slots available on the products. As this could result in the product temperature rising and could cause a fire.

- If you notice any unusual odors or smoke around the unit, immediately disconnect the unit from the outlet and contact the service center. Failure to do so may result in fire or electric shock.

- When not using the unit for long periods of time or when you are moving the unit please ensure to disconnect the power cord from the wall socket.

GENERAL SAFETY (CONT.)

• Please beware that Dust could accumulate over time on the unit and cause it to generate heat and or deteriorate insulation, which in turn may result in an electrical fire.
• The product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or young children of any age, They must be supervised product by a person responsible for their safety.
• Batteries from the remote control must be only removed by an adult, the adult must ensure to keep them out of reach of infants and children. Seek medical attention immediately if a child has swallowed a battery.
• Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.
• To maintain the product do not use any chemical or cleaning agent or wet cloth, please only ensure to utilize a dry cloth to wipe it down from marks or dust and only after unplugging the product from the power socket.
• Please ensure to contact our call center for any repair or service required for the products.
• Make sure to always carry TV from the sides, always be sure to have assistance by another person. Do not carry the TV from the middle.

WARNING!

It is STRONGLY RECOMMENDED that you ANCHOR this product.

Toppling furniture and TV's can cause serious injury or death.

TO HELP AVOID ANY SERIOUS OR FATAL INJURY, WE STRONGLY RECOMMEND THAT THIS PRODUCT BE PERMANENTLY FIXED TO THE WALL OR OTHER SUITABLE SURFACE. FIXING DEVICES ARE NOT INCLUDED SINCE DIFFERENT SURFACE MATERIALS REQUIRE DIFFERENT ATTACHMENTS. PLEASE SEEK PROFESSIONAL ADVICE IF YOU ARE IN DOUBT WHAT FIXING DEVICE TO USE.

If a television is not positioned in a sufficiently stable location, it can be potentially hazardous due to falling. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• Using cabinets or stands recommended by the manufacturer of the television.
• Only using furniture that can safely support the television.
• Ensuring the television is not overhanging the edge of the supporting furniture.
• Not placing the television on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television to a suitable support.
• Not standing the television on cloth or other materials placed between the television and supporting furniture.
• Educating children about the dangers of climbing on furniture to reach the television or its controls.

GENERAL SAFETY (CONT.)

Please make sure upon positioning this product, the place is:

• Not wet or damp and Well ventilated
• Away from direct sunlight or heaters.
• Away from splashes or food.
• Protected from excessive dust or grease.
• Do not install this equipment in a confined space such as a bookcase or similar unit.
• Do not install the TV set near heat sources such as radiators, stoves or other audio visual equipment that produce heat.
• Do not place containers with liquids, if liquid falls inside the products it may result in short-circuit, fire or electric shock.
• Do not place small metallic objects on top of the unit. Metal object falls inside the product it may result in short-circuit, fire or electric shock.
• Do not use or store flammable or combustible materials near the unit. Doing so may result in fire or explosion. Do not place any naked flame sources, such as lit candles, cigarettes or incense sticks on top of the TV set.
• The antenna must be installed away from high-voltage power line,
• Please contact an antenna professional installer to install the antenna to avoid incorrect installation which could result in fire, electric shock or serious injury.
  • Install the unit at a reasonable distance from the wall to ensure sufficient ventilation.
• If mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.

This symbol indicates that the appliance has double insulation between the dangerous mains voltage and the parts accessible to the user. In the event of repairs use only identical spare parts.

HIGH-DEFINITION MULTIMEDIA INTERFACE

"HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC."

INSTALLATION

Install the stand as described below, or if you want to mount it to a wall, please contact a professional installer.

Please ensure the TV is not plugged into the wall socket and furthermore we recommend to get another person to assist in the following task.

Attaching the stand

Step 1

Place a soft cushioned material on top of a flat surface to prevent damaging the screen panel. Then place the TV screen flat on top, with the screen side facing down, as illustrated on the right.

Step 2

Align the stand leg to the installation point, as illustrated below.

Step 3

Tighten the screws (supplied) with a screwdriver to affix the stand to the panel, as illustrated on the right.

Top-down view of a black rectangular TV or display unit with red indicator lights and mounting feet (no visible text or symbols)

CAUTION!

Do not apply excessive force as this may damage the screw holes.

INSTALLATION (CONT.)

Wall-Mounting Instructions

Please ensure the TV is not plugged into the wall socket and furthermore we recommend to get another person to assist in the following task.

• We recommend you use a professional installer as we assume no liability for any eventual damage to the product or injury to yourself if you mount the TV on your own.

BACK OF TV

VESA PATTERN: 400(w) x 200(h) mm

Back view of a black rectangular TV with red directional arrows indicating left and right sides (no text or symbols)

NOTE: If you are wall-mounting the TV, this should be done by a qualified installer.

CONTROLS AND CONNECTIONS

CONTROLS AND CONNECTIONS

SIDE PORTS

BOTTOM PORTS

1. USB INPUT
2. HDMI 1 / ARC
3. HEADPHONE PORT
4. RJ45 (ETHERNET)
5. OPTICAL
6. 2X USB INPUT
7. HDMI 3
8. HDMI 4
9. HDMI 2
10. MINI AV INPUT
11. ANTENNA (RF)

USB connection

Insert a USB storage device into the USB port to record, playback of video/music/photo.

REMOTE CONTROL

REMOTE CONTROL (CONT.)

1. POWER: Turn the TV on/off.
2. INPUT: Open Input menu (DTV, HDMI1, HDMI2, etc)
3. NETFLIX Open Netflix
4. YouTube Open YouTube

5. Start recording DTV Channel (must have USB drive inserted)

6. STOP: Stop multimedia playback, Recording and Timeshift mode

7. MUTE: Turn the sound on or off

8. REWIND: Rewind playback in multimedia/timeshift mode

9. FASTFORWARD: Fastforward playback in multimedia/timeshift mode

10. PLAY/PAUSE: Play/Pause playback in multimedia/timeshift mode

11. TEXT: Teletext Mode

12. GUIDE: Display electronic TV guide in DTV mode

13. ASPECT: Adjust Aspect ratio of the TV

14. ARROWS: Navigate on-screen menu, OK to confirm selection

15. RETURN: Return to previous menu

16. HOME: Open Android TV home page

17. MENU: Open or close on-screen menu

18. Start a voice search or speak to Google Assistant

19. VOLUME: Increase or decrease TV volume

20. CHANNEL: Next or previous TV channel

21. NUMBERS: Direct access to desired channels

22. INFO: Display channel information

23. Jumps to last viewed channel

24. Operations according to the prompt within menu or while watching TV.

REMOTE CONTROL (CONT.)

Using the Remote Control

• Do not mix old and new batteries in the remote
• Do not use different types of battery
• If you do not intend to use the unit for a long time, please remove batteries from the remote to avoid accident.
• Keep batteries away from children and pets.
• Never throw batteries into a fire.
• Do not drop, or impact the remote control as it void warranty immediately.
  • The remote control operate at a range of 5 to 6M effectively
• Do not expose the remote control sensor to a bright light.

How to open back of remote control to replace batteries

1. Look for the hole at the back side, bottom of the remote.

Use this hole to either place your nail (if long enough) to open or another thin object to pop open the cover.

1. Place/Replace the batteries making sure that the 2x AAA batteries (included) polarities (+/-) match the battery compartment polarities (+/-).
2. When closing the back cover, place the top side edge of the back cover in first, then the bottom side (where the opening hole is) when pushed in will click shut.

Close-up of a black rectangular object with a pink circle highlighting a small black feature, no text or symbols visible.

Hand holding a black flexible strip against a plain white background (no text or symbols visible)

Two black rectangular devices with internal battery modules, one open showing a blue and gold component (no text or symbols visible)

INITIAL SETUP

For the first initial setup, on screen setup wizard will guide you through setting up your TV. Please follow according to onscreen guide to setup your TV correctly.

Be sure to follow the below prompts to pair your Bluetooth remote control. After the pairing is successful, you can now operate the TV.

Use the ▲/▼ buttons to select system language, then press OK/SELECT to confirm.

INITIAL SETUP (CONT.)

If you just want to use your TV normally, please select "SKIP"

To connect your Android Smartphone to your TV, Select "Continue".

Quickly set up your TV with your Android phone?

You can easily transfer your Android phone's Wi-Fi network and Google Account to your TV

Continue

Skip

Press ▲/▼ to select your Wi-Fi you wish to connect to, enter the password and then confirm to connect.

Select your Wi-Fi network

You can also connect an Ethernet cable to connect to the internet.

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By accepting the Google Terms of Service to improve the product experience, Select "ACCEPT" to proceed with this condition.

Google

Terms of Service

By continuing, you agree to the Google Terms of Service, the Google Privacy Policy, and the Google Play Terms of Service.

This device may also receive and install updates and apps from Google, your device's manufacturer, or your operator. Some of these apps may offer optional in-app purchases. You can remove them or adjust their permissions at any time from the device settings.

Google also collects and temporarily stores the voice and audio history from microphone use to improve the product experience.

Accept

Terms of Service

Privacy Policy

Play Terms of Service

INITIAL SETUP (CONT.)

Select "YES" if you want your location identified on your ANDROID TV. (Note: Select "YES" if you want google to inform you on weather more accurately based on location).

Google

Location

Let Google use your device's location to improve your experience. Certain application or platform capabilities, such as streaming local content or live programming, may require your device's location to function correctly. You may choose whether to share this information with a third party app at the moment that app is installed or run. You can adjust these permissions at any time from Settings.

Yes

No

By Agreeing and selecting "YES", you agree to automatically send diagnostic information to Google to help improve your Google experience.

Google

Help improve Android

Automatically send diagnostic information to Google, like crash reports and usage data from your device, apps, and Chromecast built-in. This information won't be used to identify you. You can adjust these permissions at any time from device settings. Learn more at: g.co/AndroidUsageHelp and g.co/cast/device_stats.

Yes

No

INITIAL SETUP (CONT.)

Informational screens will now appear, you can scroll through steps by press "RIGHT" directional button to continue.

Select the country you are using the device in with the ▲/▼ directional buttons.

Used to set a password of your TV for security purposes.

NOTE: make sure to save the password, as you can then refer to password when required.

INITIAL SETUP (CONT.)

Select the TimeZone you are using the device in with the ▲/▼ directional buttons.

Please be sure in this step, select "HOME" if you are using this TV for use at home. Make sure to confirm once you have selected "HOME".

Let this device be detected as a Google Cast device and allow Google Assistant and other services to wake this device up to respond to Cast commands, even when on standby and the screen is off.

Make sure to select "SCAN" to auto tune your TV to search for local DTV channels.

NOTE: Please make sure Antenna (RF) cable is plugged into the ANT IN port located on back of TV. (refer to page 11 TV ports - #10).

Once you have completed initial setup, you will now enter the ANDROID TV home screen.

1. Open Google Assistant to start a voice search.
2. Selected the Multi-dot red circle to have access to all your applications.

Pre-installed applications are available for you in this row, select "Google Play Store" If you wish to search and download additional apps optimised for Android TV.

1. NOTIFICATION: here will display all notifications relating to anything on your ANDROID TV.
2. INPUTS: Select this if you want to adjust your TV Input, Example: DTV, HDMI 1, HDMI 2.
3. NETWORK: This will display what network connectivity, Wi-Fi or ETHERNET.
4. SETTINGS: Select this if you want to access TV settings.
5. TIME: Displaying current time.
6. Each row past this point will display recommended content from the apps you already have installed.

GOOGLE PLAY STORE

Google Play Store

To have access and to download applications from the Google Play Store, you must sign in with a Gmail account.

Once you open Google Play Store, you will be prompted to sign in or create a new account.

Google

Sign in

Use your Google Account

Email or phone

Forgot email?

Not your computer? Use Guest mode to sign in privately. Learn more

Create account

Next

Once you have signed in, you will be brought to the below page, scroll through the list of applications available for download OR go to the search button, and search via entering Text or speaking to Google Assistant via your remote control.

GOOGLE ASSISTANT

You now have access to Google Assistant via the (#1 on page 20) or by pressing Assistant) button on your remote control to commence.

(Google

Allow for the voice box to appear at the bottom of your TV screen, stating: "Listening" then speak clearly towards the top of your remote control for Google Assistant to hear you. Once Google Assistant understands, what you have requested will be actioned.

INPUT MENU

To access INPUT menu, either select INPUT (#4 on page 20) via the HOME screen or press the SOURCE button on your remote control to have quick access to INPUT menu.

The options that are AVAILABLE will be highlighted, PORTS that are not in use, you will not be able to access.

SETTINGS

To access SETTINGS menu, select SETTINGS (#6 on page 20) via the HOME screen.

NETWORK & INTERNET

To access NETWORK menu, select WIFI icon (#5 on page 20) via the HOME screen or go into Settings (#6 on page 20) menu and go down and select Network & Internet.

CHANNEL MENU

To access CHANNEL menu, select SETTING icon (#6 on page 20) via the HOME screen. Then go down and select "CHANNEL".

Channels

Display the scan sub-menu based on different channel installatino modes.

Antenna - Set the signal type to antenna, when set to antenna the TV can now receive digital broadcasting signals.

Auto Update Channel - Enable or disable, allows your TV to automatically update if any changes made to scanned DTV channels.

DEVICE PREFERENCES - ABOUT

To access ABOUT menu, select

SETTING icon (#6 on page 20) via

the HOME screen. Then go down and

select "ABOUT".

TIME

To access DATE & TIME menu, select

SETTING icon (#6 on page 20) via the

HOME screen. Then go down and select

"DATE & TIME".

INPUT SETTINGS MENU

To access INPUT SETTINGS menu,

1. Select SETTING icon (#6 on page 20) via the HOME screen.
2. Select "Device Preferences"
3. Then go down and select "INPUTS".

POWER SETTINGS MENU

To access POWER SETTINGS menu,

1. Select SETTING icon (6) via the HOME screen.
2. Select "Device Preferences"
3. Then go down and select "POWER".

Sleep Timer - Options of Off, 10 mins, 20 mins, 30 mins, 40 mins, 50 mins, 60 mins, 90 mins and 120 mins to auto turn off your TV.

Picture Off - Turn off your display (recommended not to select this option. No Signal Auto Power Off - Turns your TV off if no signal is detected.

PICTURE SETTINGS MENU

To access PICTURE SETTINGS menu,

1. Select SETTING icon (6) via the HOME screen.
2. Select "Device Preferences"
3. Then go down and select "PICTURE".

Picture Mode - Options to choose from - Standard, Vivid, Sport, Movie, Game, Energy Saving, User.

SOUND SETTINGS MENU

To access SOUND SETTINGS menu,

1. Select SETTING icon (6) via the HOME screen.
2. Select "Device Preferences"
3. Then go down and select "SOUND".

Sound Style - Options to choose from - Standard, Vivid, Sports, Movie, Music, News, User.

Speakers - TV Speakers or External Speaker

(This will force the TV to output sound through the chosen option).

Digital Output - Auto, Bypass, PCM, Dolby Digital Plus, Dolby Digital.

(It is recommended to select AUTO, as this will automatically detect quality of sound being procued by content).

HOME SCREEN

To access HOME SCREEN menu,

1. select SETTING icon (#6 on page 20)

via the HOME screen.

1. Select "Device Preferences"

2. Then go down and select

"HOME SCREEN".

SCREEN SAVER

To access SCREEN SAVER menu,

1. select SETTING icon (#6 on page 20) via the HOME screen.

2. Select "Device Preferences"

3. Then go down and select "SCREENSAVER".

GOOGLE ASSISTANT

To access GOOGLE ASSISTANT menu,

1. Select SETTING icon (#6 on page 20) via the HOME screen.

2. Select "Device Preferences"

3. Then go down and select "GOOGLE ASSISTANT".

Accounts will only be accessible if you have connected a Gmail account via the "Google Play Store". A Gmail account is needed in order to download and install applications via the "Google Play Store".

PARENTAL CONTROL

To access PARENTAL CONTROL menu,

1. Select SETTING icon (#6 on page 20) via the HOME screen.
2. Select "Device Preferences"
3. Then go down and select "CHANNEL".
4. Select "Parental Control"

From here you have the option to select and create a new password to lock the channels you want to lock.

Note: please make sure to store/save password somewhere you can access at a later date. Forgetting password, you may need to factory reset TV to use again.

Channels Blocked - Block specific channels to restrict use.

Program Restrictions - You can restrict specific programs on a TV channel can be blocked Inputs Blocked - Block a TV port input to restrict use.

Change PIN - Change existing PIN selected when first entering this menu.

1. While watching Live TV, press "MENU" on remote control.
2. "TV Options" will appears, Press "DOWN" arrow on remote control to go to "RECORD" menu (as image shown below)

IMPORTANT - You must have a USB Drive inserted into the USB Port of the TV to in order to use any of these “RECORD” functions. (Must be FAT32 format)

Start Recording - Select "Start Recording" to start recording the channel you are currently viewing on Live TV.

Record List - Select "Record List" to view all previous recordings.

Device Info - Select "Device Info" to view information about your storage device.

Schedule List - Select "Schedule List" to see future programs you have scheduled to record.

Time Shift Mode - Select "Time Shift Mode" and switch on to enable Pause/rewind/play of Live TV.

FAQS

GENERAL PROBLEMS WITH TV SET

Symptoms	Items to Check and Actions to Follow
"Ghost" or double image	This may be caused by obstruction to the antenna due to high rise buildings or hills. Using a highly directional antenna may improve the picture.
No power	Check if the TV's AC power cord is plugged into the outlet.Unplug the TV, wait for 60 seconds. Then reinsert plug into the outlet and turn on the TV again.
No picture	Check antenna connections at the rear of the TV to see if it is properly connected to the TV.Possible broadcast station trouble. Try another channel.Adjust the contrast and brightness settings.Check the Closed Captions control. Some TEXT modes could block the screen.
Good picture but no sound	Increase the volume level by pressing the VOL+ button on the remote control or on the TV side control panel.Press the MUTE button on the remote control to ensure mute is off.
Good sound but poor color	Adjust the contrast, color and brightness settings.
Poor picture	Poor picture quality may occur when an activated S-VHS camera or camcorder is connected to your TV and other peripherals at the same time. Switch off one of the peripherals.
Snowy picture and noise	Check the antenna connection.
Horizontal dotted line	This may be caused by electrical interference (e.g. hair dryer, nearby neon lights, etc.) Turn off the equipment.
Television not responding to remote control	Check whether the batteries are working. Replace if necessary.Clean the remote control sensor lens on the TV.You can still use the buttons on the side of your TV.
Pixels (dots) that are always dark or always lit	Your TV is precision-manufactured using an extremely high level of technology. However, sometimes pixels may not display correctly. These types of occurrences are inherent to this type of product and do not constitute a defective product.

FAQS (Cont.)

TURN OFF SUBTITLES ON LIVE TV?

To turn off subtitles on your Android TV, while watching Live TV:

1. Press "MENU" on your Remote Control
2. Go right and select ADVANCED SETTINGS
3. Go down and select SUBTITLE
4. Switch all choices of subtitles to OFF

Once all options for subtitle are switched off, then you can exit and continue watching Live TV!

If the Subtitle persists to appear, you may need a software update or for further assistance please contact our customer support centre at [e-mail]

MY REMOTE CONTROL ISN'T PAIRING WITH MY EKO ANDROID TV?

If your remote control is not pairing or becomes disconnected, please make sure to go on the Smart home of your Android TV:

1. Press SETTINGS Icon
2. Select "REMOTES & ACCESSORIES"

3. Select "ADD ACCESSORY"

4. Follow the onscreen instructions to pair your remote. Once you detect your Bluetooth Remote control, Press OK on remote control to select it and pair.

If it doesnt connect, try the process again until it pairs, otherwise contact our call centre: [e-mail]

NOTE: You can still using your Remote control without pairing, only cannot use the "GOOGLE ASSISTANT" Feature until paired.

ANDROID TV REMOTE CONTROL - APP

If you want to control your TV via your Smart device. Search for: "ANDROID TV REMOTE CONTROL" app and download. Once following prompts to connect your Smart device to your Android TV, you will then be able to have 100% control of your TV from your smartphone with the Google Assistant Feature.

SPECIFICATIONS

Display Device 65" 4K Ultra HD ANDROID TV (TM)
Operating System Android TV 9.0
HDR (High Dynamic Range) Yes
Resolution 3840 x 2160
Display Colours 1.07 Billion
Contrast ratio: 4000:1
Aspect Ratio 16 : 9
Refresh Rate 60Hz
ETHERNET / WiFi Yes/ 802.11 b/g/n
Multimedia Playback Format under USB Mode	Movie: MPEG, TS, TRP, TP, MP4, MOV, 3GPP, 3GP, AVI, MKV, ASF, DIVX, FLV, SWF, RM, WEBM
	Music: MPEG1, MPEG2, VORBIS, LPCM, FLAC, DTS LBR, DTS XLL, DRA,
	Photo: JPEG, PNG, BMP, MPO, GIF
Power Source 100-240V 50/60Hz
Power Consumption 170W
USB 5V	--- max. 500mA
Dimensions	With stand: 1456 x 313 x 901 mm (w x d x h)
	Without stand: 1456 x 63.5 x 837 mm (w x d x h)
Weight	Net: 17.3 kg
	Gross: 24.7 kg
	—1 x Instruction Manual 2 x AAA Batteries
	1 x Remote Control 2 x TV Stands (L and R)
	1 x Warranty Card Screws for TV

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