Why is water accumulating on the door of my SURFLINE NC refrigerated display and how can I fix it?

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Accepted Answer

If the door of your SURFLINE NC refrigerated display is accumulating water, it may be due to several causes related to the installation, maintenance, or environment of the appliance. Here are the main checks and solutions to apply:

1. Check the drainage system

Clean the drainage hole: The display is equipped with a condensation water drainage system via a small hole located in the rear internal wall. If this hole is blocked, water will accumulate at the door level. Use a pipe cleaner, a thin wire, or a similar tool to unblock this channel.

2. Check the position of the display

Ensure that the display is level: If the appliance is tilted, water will not drain properly to the drainage system, causing accumulation at the door. Adjust the feet or position to ensure perfect leveling.

3. Inspect the door seal

Check the condition of the sealing gasket: A worn, deformed, detached, or poorly positioned gasket can allow moisture to enter or cause condensation to accumulate. Ensure that the gasket adheres well around the entire perimeter of the door and replace it if necessary.

4. Ensure proper ventilation

Keep the ventilation openings clear: High ambient humidity promotes condensation. Check that the ventilation grilles located at the back or on the sides of the display are not obstructed to ensure optimal air circulation.

Important precautions

Never pour water directly onto the appliance: This could damage the electrical insulation and compromise the safety of the display.
If the problem persists: If after these checks water continues to accumulate, it is recommended to contact a qualified technician for a thorough diagnosis.

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