Grime Pro VX20 - Steam cleaner VAX - Free user manual and instructions

Product Type	Steam cleaner
Brand	Vax
Model	Grime Pro VX20
Power Consumption	1200W
Voltage	220-240V ~ 50Hz
Water Tank Capacity	300 ml
Detergent Tank Capacity	120 ml
Weight	2.5 kg
Cord Length	5 m
Heat-up Time	Approx. 5 minutes
Steam Ready Indicator	Green LED
Safety Features	Pressure safety cap, thermal cut-out, automatic shut-off
Accessories Included	Measuring jug, window/upholstery tool, upholstery cloth, concentration nozzle, small and large plastic brushes, scraper tool, bending nozzle, gap brush, accessory adapter, hose, 4 finger fork and cloth, 2 finger fork and cloth, Vax steam detergent, accessory bag
Usage	Household use only
Hard Water Filter	Included
Detergent Control Dial	Adjustable for steam only or steam+detergent
Careline Australia	1300 361 505
Careline New Zealand	0800 800 900
Wattage	1200 W
Steam Cleaner Type	Handheld with accessories

Frequently Asked Questions - Grime Pro VX20 VAX

How long does it take for the steam cleaner to heat up?

The steam cleaner takes approximately 5 minutes to heat up. The green LED indicates when it is ready to use.

Can I use any detergent with the Grime Pro VX20?

No, only use Vax recommended detergent. Never add perfume, stain remover, or alcohol-based products as they may damage the appliance.

How do I descale the steam cleaner?

Descale the water tank approximately every 6 months using limescale remover sticks. Place one or two sticks in 0.3 litres of warm water (50°C), fill the tank, let it work for 30 minutes, then rinse thoroughly.

What surfaces can I clean with the steam cleaner?

Suitable for hard floors, tiles, windows, bathroom fixtures, and upholstery (test for colour fastness first). Not suitable for leather, wax polished furniture, synthetic fabrics, velvet, or acrylic surfaces.

Is the steam cleaner safe for sealed floors?

Always check the floor manufacturer's care recommendations before use. Test on a discrete area first. Not all floating or sealed floors are suitable.

Why is my steam cleaner not producing steam?

Possible causes: unit not switched on, empty water tank, safety latch locked, overfilled tank (no space for heating), or limescale buildup. Check each and allow 5 minutes for heating.

How do I clean the upholstery cloths?

Wash by hand or machine at warm temperature with a mild detergent. Do not use bleach or fabric softener. Allow cloths to dry completely before next use.

What accessories are included with the Grime Pro VX20?

Includes measuring jug, window/upholstery tool, upholstery cloth, concentration nozzle, small and large plastic brushes, scraper tool, bending nozzle, gap brush, accessory adapter, hose, 4 and 2 finger forks with cloths, Vax steam detergent, and accessory bag.

How do I fill the water tank?

Ensure the steam cleaner is switched off, unplugged, and cool. Remove the water tank lid by pushing down and twisting anti-clockwise. Fill with max 300 ml of cool water using the measuring jug. Do not overfill. Secure lid by turning clockwise.

Where can I get spare parts or accessories?

Contact the Vax Careline at 1300 361 505 (AU) or 0800 800 900 (NZ), or visit vax.com.au / vax.co.nz for spare parts.

USER MANUAL Grime Pro VX20 VAX

White and black spray gun with orange handle and label 'vax' (no additional text or symbols visible)

Vax Careline: (AU) 1300 361 505

(NZ) 0800 800 900

Machine Overview

1 Water tank

2 Steam nozzle

3 Detergent/ Solution control dial

4 Safety pressure indicator

5 Water tank lid

6 Steam trigger

7 Carry handle

8 Detergenttank

9 Power button

10 Power indicator light (water heating)

(blue LED)

11 Steam ready indicator light (green LED)

12 Measuring jug

13 Window/upholstery tool

14 Upholstery tool cloth

15 Concentration nozzle

16 Small plastic brush

17 Large plastic brush

18 Scraper tool

19 Bending nozzle

20 Gap brush with bristles/ Grout brush h

21 Accessory Adapter

22 Hose

23 1 x 4 Finger fork

24 1 x 4 Finger fork cloth

25 1 x 2 Finger fork

26 1 x 2 Finger fork cloth

27 Vax Steam detergent

28 Accessory bag

General Safety Information

When using the steam cleaner, basic safety precautions should always be observed, including the following:

IMPORTANT: Please refer to floor manufacturer's care recommendations before use and test the steam cleaner on a discrete area of flooring to begin with.

When using the steam cleaner, basic safety precautions should always be observed, including the following:

WARNING: The stick steam cleaner head gets very hot during operation.

WARNING: Danger of scalding

1. Do not leave the steam cleaner unattended when plugged in. Unplug the product from the socket when not in use.
2. Only use the steam cleaner indoors. Keep the steam cleaner away from rain and moisture.
3. Turn off the on/off switch on the steam cleaner controls before disconnecting or connecting from the mains supply.
4. Always unplug the steam cleaner and allow it to cool before connecting or disconnecting the hose or accessories.
5. Children should be supervised to ensure that they do not play with the appliance.
6. This appliance is not intended for use by children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
7. The appliance should only be used as described in this User Guide.
8. Only Vax recommended attachments should be used with this appliance.
9. Do not use this steam cleaner if it has been dropped, damaged, left outdoors or dropped into water. Do not use this steam cleaner with a damaged cord or plug. If the supply cord is damaged return the steam cleaner to a Vax authorised Service Agent.
10. Do not pull or carry this appliance by the cord. Do not use the cord as a handle, close a door on the cord or pull the cord around sharp edges or corners. Do not run the steam cleaner over the cord. Keep the cord away from heated surfaces.
11. Do not unplug the product by pulling on the cord.
12. Do not handle the plug or the steam cleaner with wet hands.
13. Do not use without the tank cap in place. Ensure that the water tank cap has been screwed down fully before use.

14. Do not touch any hot areas on the steam cleaner. It is normal for the steam cleaner to heat up during operation.

15. Accessories will become hot during use – allow them to cool down before handling.

16. Do not use the steam cleaner to treat any items of clothing that are still being worn on the body.
17. The force and heat of the steam may have an adverse effect on some materials. Always check whether a surface is suitable for treatment with the steam by carrying out a test before hand on a concealed area.
18. The steam cleaner must be kept level during operation.
19. Never immerse the steam cleaner in water or in other liquids.
20. Do not operate the steam cleaner without water in the tank. Always top up with water in good time.
21. Always remove the mains plug from the socket and allow the steam cleaner to cool down completely before topping up with water.
22. Never aim the steam cleaner at people, animals or plants (there is a risk of scalding). Never touch the steam jet from a short distance with your hands. Do not aim the steam cleaner at electrical items or wires.
23. Keep hair, loose clothing, fingers and all parts of the body away from openings.
24. Never fill the water tank with anything other than water. Never put additives (such as perfume, stain remover or products containing alcohol) in the water as they may damage the steam cleaner or make it dangerous to use.
25. Only carry the steam cleaner by the carry handle.
26. Store the steam cleaner in a cool, dry area.
27. Do not use an extension cord with this product.
28. Using improper voltage may result in damage to the steam cleaner and possible injury to the user. The correct voltage is listed on the rating label.
29. Do not use your steam cleaner if it is damaged or faulty. Please make sure that the product is unplugged from the mains and call the Vax Careline on AU 1300 361 505 / NZ 0800 800 900.
30. Do not use the unit on leather, wax polished furniture or floors, synthetic fabrics, velvet or other delicate steam or water sensitive materials.
31. Do not use on acrylic surfaces.
32. In wet rooms, e.g. bathrooms, connect the appliance to sockets with an RCD adaptor connected in series.
33. The device should not be used to clean electrical appliances such as ovens, microwaves, televisions and electrical heating systems etc.

General Safety Information

1. Be very careful when cleaning tiled walls with sockets.
2. Keep the unit on the floor.
3. Empty the water tank when the steam cleaner is not in use.
4. Do not overfill the tank. Do not exceed the maximum prescribed filling level. Please use the measuring jug and funnel included.
5. Always show these instructions to a third party if you are passing the steam cleaner on to them.
6. Please ensure all parts are correctly fitted before using the product.
7. Do not attempt to remove blockages with sharp objects as they may cause damage.
8. Do not use without the hard water filter in place.
9. Take extra care when cleaning on the stairs.
10. Keep cleaning area well lit.
11. Please refer to the manufacturers care recommendations before use and test the steam cleaner on a discrete area of flooring to begin with.

WARNING: The water tank lid must not be opened during use.

WARNING: Always switch off and unplug the steam cleaner from the electrical outlet before assembling, maintenance, opening or emptying the water tank, or before connecting/disconnecting the attachments.

IMPORTANT: The liquid or steam must not be directed towards equipment containing electrical components, such as the interior of ovens.

IMPORTANT: The steam cleaner is equipped with a thermostat and a thermal cut-out. If for any reason the unit should overheat, the thermostat will automatically turn the unit off. Should this occur, unplug the steam cleaner from the electrical outlet and turn off the switch. Let the unit cool, remove and empty the water tank. To re-start the machine, plug it into an electrical outlet and switch it back on.

IMPORTANT: We recommend the use of a Residual Current Device with a Residual Current rating of 30mA or less.

WARNING: Never leave the steam cleaner in one spot on any surface for an extended period of time as this may damage the floor surface.
IMPORTANT: This steam cleaner may not be suitable for all floating floorboards or sealed floors – please check with your floorboard manufacturer first prior to use.

This machine is intended for household use only, and NOT for commercial or industrial use.

PLEASE KEEP THESE INSTRUCTIONS FOR FURTHER USE.

Getting Started

Operating your steam cleaner

NOTE: Whilst in use do not recline unit more than 45 degrees.

CAUTION: Do not use hot or boiling water to fill water compartment. Do not open the water tank lid when using the steamer. Your steamer is pressurised, do not completely remove the lid when tank is hot. Fill tank only when cool. Do not overfill the water or detergent tank compartments.

IMPORTANT: After use, switch off the machine, compress the trigger to release all remaining steam. Allow machine to cool for a minimum of 10 minutes before refilling or storing.

Filling the water tank

Illustration of a hand holding a tool with an orange knob, showing a circular motion around the handle (no text or symbols)

Place steamer on a level surface and ensure steamer is switched off and is cool. To remove lid push down and twist anti clockwise.

Illustration of a hand using a tool to lift a screwdriver, showing the orange component being inserted (no text or symbols present)

Illustration of a hand using a tool to lift a screwdriver, showing the orange component being inserted (no text or symbols present)

Simple line drawing of a person standing in a beaker with liquid, no text or symbols present

Fill measuring jug with maximum 300ml.

Illustration of a hand using a handheld tool to apply material (no text or symbols visible)

Slowly pour water into water tank. Do not overfill the water tank. Allow space to be left at the top.

Illustration of a hand using a tool to adjust a red mechanical component (no text or symbols visible)

Ensure the lid is securely fastened by turning in a clockwise direction.

Filling the detergent tank

Diagram of a mechanical component with orange arrows indicating a specific part (no text or symbols present)

Squeeze tabs on side of detergent tank to slide tank out of steamer.

Line drawing of a hand pressing a red cylindrical object onto a rectangular base (no text or symbols)

Remove cap from detergent tank and fill with maximum 120ml of Vax detergent. Replace cap firmly and slide solution tank back into steamer NOTE: For best results, fill with 120ml of detergent. Alternatively dilute the mixture with 50ml detergent and 70ml water

How To Use

Operating your steamer

Line drawing of a hand holding a small object near a spray bottle, with an inset showing the same object (no text or symbols present)

Plug in steamer and switch on at the mains.

Simple line drawing of a refrigerator control panel with buttons and indicator lights (no text or symbols)

After you plug in and switch on your machine you will see a blue LED which indicates water is being heated. After 5 minutes a green LED will indicate that your steamer is ready to use.

If you wish to clean with steam alone (no solution), simply turn the Detergent Control Dial to OFF.

Illustration of a hand holding a bottle with a red arrow pointing to the cap (no text or symbols)

Depress the trigger to release steam/steam+detergent from the nozzle.
If you wish to clean using Vax Solution, simply turn the Detergent Control Dial to the desired setting. When pressing the Steam Trigger, the steam cleaner will release the amount of solution that is indicated on the Detergent Control Dial as well as steam.

How To Use

Accessories

Illustration of a hand holding an orange tool with an arrow indicating motion, next to a circular component (no text or symbols)

Attaching small tools

Small tools can be attached via connector when required. Twist to connect.

Attaching larger tools

Illustration of a hand holding an orange electrical plug with a magnified inset showing the internal rotation (no text or symbols)

Illustration of a hand holding an orange handheld device with a cap (no text or symbols)

Illustration of a hand holding a red connector attached to a coiled white cable with coiled wire wrapped around (no text or symbols)

Attach accessory adapter to the hose so that small tools can be used with the hose.

Larger accessories can be attached using the hose. The hose should be rotated clockwise until locked into position and secure. To remove hose, turn anti-clockwise.

Using the tools

Line drawing of a tool applying material to a window (no text or symbols)

Simple line drawing of a pipe fitting attached to a grid-patterned wall (no text or symbols)

Line drawing of a spray gun applying paint to a window (no text or symbols)

Illustration of a hand holding a cleaning tool over a surface, with an inset showing a hand pressing a component (no text or symbols present)

Concentration nozzle

Use to remove soap scum in baths and shower enclosures and to clean heavily soiled areas in kitchens.

Brush

Ideal for any surface from tiles, sinks, toilets and oven tops.

Squeegee tool

Great for leaving your windows, tiles and mirrors gleaming.

Upholstery/clothes tool

Attach the cloth to the squeegee tool for use on upholstery and cloths.

Line drawing of a person's foot stepping on a tiled floor (no text or symbols)

Line drawing of a person cleaning a tiled bathroom sink (no text or symbols)

Grout brush

Lifts embedded dirt from inbetween tiles.

Bending nozzle

For hard to reach areas e.g. around taps.

IMPORTANT: Test for colour fastness in a small hidden area of upholstery/fabric to check for colour removal before use.

IMPORTANT: Taps should be turned off when steaming around them. Do not steam clean ovens, oven surfaces or grills when hot. Allow to cool to room temperature

Looking After Your Machine

Refilling and Storing

Illustration of a bottle with a cap and two orange circular components, no text or symbols present

After using your steamer, press the Power Button to turn power "OFF" and then unplug the power cord from the mains. Release excess pressure by depressing the trigger and releasing steam before opening the water cap. This can be ensured when the pressure indicator is completely depressed in the cap.

Illustration of a hand pouring liquid into a square basin with a pipette (no text or symbols)

After allowing steamer to cool for a minimum of 10 minutes, slowly start to unscrew the lid anti-clockwise while gently pushing on the trigger. DO NOT FULLY UNSCREW THE WATER FILL SAFETY CAP. Allow steam cleaner to cool an additional 5 minutes. After you have ensured the steam cleaner has cooled and pressure has been released, the lid should turn freely for removal. Unscrew the lid completely. Empty the residual water in the tank and allow to dry. Clean the external surface with a dry cloth.

Cleaning cloths

IMPORTANT: Never use bleach or fabric softener when washing the cloths.

1 Wash by hand or machine washable at 'warm' temperature. Always use a mild detergent.
2 Allow cloths to completely dry before next use.

Cleaning your steamer

IMPORTANT: Always ensure before cleaning or maintaining the steam cleaner that it is switched off, unplugged from the mains and cooled down to room temperature. Only clean the steam cleaner by wiping over the housing with a slightly moistened cloth. Do not use any cleaning agents, abrasives or alcohol since they may damage the housing. Vax recommend that the tank be rinsed out after 5 filling operations at the latest if water hardness is above 1.8 mmol/l (10od/H). Information regarding local water hardness may be obtained from the water or utility company. Vax recommend filling the water tank with water and giving it a good shake to clean it. This will loosen any limescale that has been deposited on the bottom of the steam cleaner. Pour out the water and allow the tank to dry out completely before closing it. The water tank should be treated with limescale remover approx. every 6 months to prolong the steam cleaner's life. Place one (or at most two) limescale removal sticks in 0.3 litre of warm water (50oC) and fill the water tank with it. Allow the solution to work for approx. 30 minutes then pour away the water with the dissolved solids. Repeat this process if necessary then rinse out the tank with water.

WARNING: to reduce the risk of personal injury, unplug the steamer and ensure unit has fully cooled down before performing maintenance/troubleshooting checks.

Is there an accessory missing?

• Check the parts overview page in this guide to make sure the part is definitely included with your machine.
• If the part is missing, we're here to help. Simply call us on: AU: 1300 361 505 / NZ: 0800 800 900

What do I do if the machine/an accessory has become damaged or broken?

• Visitvax.com.au for spares and parts.
• Please call our Careline to purchase new spares or order a replacement.

What to do if the steam cleaner has no power?

• The unit may not be plugged into an electrical outlet; ensure the plug is pushed in securely.
• Check the mains power is switched on.
• The electrical outlet may not be working; check the fuse or breaker and consult an electrician.
• The power cord may be damaged; if it is it must be replaced by the manufacturer.

Why is the steam cleaner not producing steam?

• Check the mains power is switched on.
• There may be no water in the tank; please refer to the operation section.
• Check that the safety latch has been unlocked on the steam handle.
• Check that the unit has not been overfilled as there must be space in the tank for the water to heat. If overfilled the unit will deliver little steam or water droplets.
• The water may not yet be at temperature; the green and red steam ready indicator light will both be illuminated when the water is at temperature and is ready to use.
• If the unit is producing a very small amount of steam, check the variable steam power dial and adjust to max.
• If none of the points above are of assistance, we're here to help. Simply call us on: AU: 1300 361 505 / NZ: 0800 800 900
• When the unit has been switched off and fully cooled remove the water tank lid. If limescale build up can be

seen inside the tank the unit will need to be descaled.

What do I do if the steam cleaner takes a long time to heat up?

• When the unit has been switched off and fully cooled remove the water tank lid. If limescale build up can be seen inside the tank the unit will need to be descaled.
• Otherwise, we're here to help. Simply call us on: AU: 1300 361 505 / NZ: 0800 800 900

we're here to help

For troubleshooting please call or visit our website:

AU: 1300 361 505 vax.com.au

NZ: 0800 800 900 vax.co.nz

This does not affect your statutory rights.

Other Information

Service & Help

Vax Careline:

(AU) 1300 361 505

(NZ) 0800 800 900

Monday-Friday 8.30am to 5.00pm

Any queries or concerns about using your Vax, call the Vax Careline. Calls are charged at the standard local rate. Please make a note of the serial number and model number of the steam cleaner before calling. For the nearest Service Agent, please call the Vax Careline or visit vax.com.au

Technical Specification

Wattage: 1200W

Voltage: 220 - 240V - 50Hz

Water tank capacity: 300ml

Detergent tank capacity: 120ml

Weight: 2.5kg

Cord length: 5m

Subject to technical change without notice.

Performance is everything.

Distributed by Techtronic Industries Australia Pty. Ltd.

31 Gilby Road, Mt Waverley, VIC 3149 Australia

www.vax.com.au Careline AU: 1300 361 505

www.vax.co.nz Careline NZ: 0800 800 900