Kogan

KATVSWC75LA - Support pour écran plat Kogan - Free user manual and instructions

Find the device manual for free KATVSWC75LA Kogan in PDF.

📄 32 pages English EN Download 💬 AI Question 10 questions ⚙️ Specs
Notice Kogan KATVSWC75LA - page 8
Pick your language and provide your email: we'll send you a specifically translated version.
Product Type Flat Screen Wall Mount
Brand Kogan
Model KATVSWC75LA
Compatible Screen Sizes 32" to 75"
VESA Compatibility 200x200 to 600x400 mm
Weight Capacity 50 kg (110 lbs)
Material Steel, powder coated
Tilt Range +15° / -15°
Swivel Range ±90°
Level Adjustment ±3°
Distance from Wall 50 mm (low profile)
Installation Type Stud wall required
Hardware Included All mounting hardware and spacers
Color Black
Product Weight 3.5 kg (7.7 lbs)
Max Mounting Plate Dimensions 600x400 mm
Warranty 1 year

Frequently Asked Questions - KATVSWC75LA Kogan

What tools are required for installation?
You will need a stud finder, drill, socket wrench or screwdriver, and a level. All necessary bolts and spacers are included.
Can this mount hold a 75-inch TV?
Yes, it supports screens up to 75 inches and weighs up to 50 kg (110 lbs). Check your TV's VESA pattern is within 200x200 to 600x400 mm.
What type of wall is required?
This mount is designed for wood stud walls only. Do not install on drywall alone. For concrete or brick walls, you need appropriate anchors (not included).
Does the mount include a bubble level?
No, the mount does not include a bubble level. Use your own level to ensure the TV is straight during installation.
Can the mount tilt or swivel after installation?
Yes, it offers +15°/-15° tilt and ±90° swivel. Adjust the tension screws to your desired tightness.
How far from the wall will the TV sit?
The TV will sit approximately 50 mm from the wall, giving a low-profile look.
Is it possible to lock the TV in place?
Yes, there are locking screws on the mount arms to secure the TV and prevent accidental dislodging.
Can I use this mount with a curved TV?
Yes, it is compatible with curved TVs as long as the VESA pattern and weight are within specifications. Use the provided spacers if needed.
What is the warranty period?
Kogan offers a 1-year warranty against manufacturing defects. Keep your proof of purchase.
How do I clean the mount?
Wipe with a damp cloth and mild detergent. Avoid abrasive cleaners to prevent damaging the powder coating.

User questions about KATVSWC75LA Kogan

0 question about this device. Answer the ones you know or ask your own.

Ask a new question about this device

The email remains private: it is only used to notify you if someone responds to your question.

No questions yet. Be the first to ask one.

Download the instructions for your Support pour écran plat in PDF format for free! Find your manual KATVSWC75LA - Kogan and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. KATVSWC75LA by Kogan.

USER MANUAL KATVSWC75LA Kogan

natural_image Technical line drawing of a mechanical frame assembly with mounting brackets and a remote control unit (no text or symbols)

KOGAN SMARTERHOME™ SWIVELLING FLIP DOWN TV CEILING MOUNT

(SUITABLE FOR 32-75" TVS)

KATVSWC75LA

Safety & Warnings 3

Components 5

Overview 7

Pairing the Remote 8

Connect to SmarterHome™ App 9

Google Home Control 12

Amazon Alexa Control 16

Installation 20

Operation 28

Troubleshooting 29

Notes 30

Notes:

Read the entire instruction manual before you start installation and assembly.

Read the entire user guide before you start installation and assembly. If you have any questions regarding any of the instructions or warnings, contact your local distributor for assistance.

CAUTION: Use with products heavier than the rated weights indicated may result in instability causing possible injury.

  • Please closely follow the assembly instructions. Improper installation may result in damage or serious personal injury.
  • Safety gear and proper tools must be used. This product should only be installed by professionals.
  • This product is designed to be installed on solid concrete walls, masonry walls or wood stud walls.
  • Make sure that the supporting surface will safely support the combined weight of the equipment and all attached hardware and components.
  • Use the mounting screws provided and DO NOT OVER TIGHTEN mounting screws.
  • This product contains small items that could be a choking hazard if swallowed. Keep these items away from children.
  • This product is intended for indoor use only. Using this product outdoors could lead to product failure and personal injury.
  • Never exceed the maximum load capacity of 35kg or it may result in product failure or personal injury.
  • This product is intended for indoor use only. Using this product outdoors could lead to product failure and personal injury.
  • Do not disassemble or modify the electronic components of the product in any way.

IMPORTANT: Ensure that you have received all parts according to the component list prior to installation. If any parts are missing or faulty, contact help.Kogan.com before proceeding.

MAINTENANCE: Check that the product is secure and safe to use at regular intervals (at least every three months).

Electrical Safety Instructions

  • The appliance is only to be used with the power cord provided with the appliance. Do not use with any other power cord.
  • Do not disassemble or modify the power cord in any way.
  • Never operate this product with a damaged power cord or plug. If any part is damaged, cease use immediately and contact help.Kogan.com for support.
  • Do not operate this product in an environment exposed to moisture or if the electrical components have been in contact with water or other liquids.
  • Do not clean the product while connected to an electrical outlet.
  • Do not disassemble or replace components while connected to an electrical outlet.
  • When the product is not being used, disconnect the power cord from the electrical outlet and place the power plug out of reach of children.

VESA Compatible

200x100 200x200 300x200

200x400 400x200 300x300

400x300 400x400 600x400

Kogan KATVSWC75LA - Electrical Safety Instructions - 1
FLAT/CURVED

Kogan KATVSWC75LA - Electrical Safety Instructions - 2

Disposal

Kogan KATVSWC75LA - Disposal - 1

This marking indicates that this appliance should not be disposed with other household wastes. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.

COMPONENTS

Kogan KATVSWC75LA - COMPONENTS - 1
A Ceiling Mount (x1)

Kogan KATVSWC75LA - COMPONENTS - 2
B Centre Bracket (x1)

Kogan KATVSWC75LA - COMPONENTS - 3
C Template (x1)

Kogan KATVSWC75LA - COMPONENTS - 4
D TV Bracket (short) (x2)

Kogan KATVSWC75LA - COMPONENTS - 5
E Ceiling Mount Bracket (x2)

Kogan KATVSWC75LA - COMPONENTS - 6
F TV Bracket (long) (x2)

Kogan KATVSWC75LA - COMPONENTS - 7
G Power Adaptor (x1)

Kogan KATVSWC75LA - COMPONENTS - 8
H Remote (x1)

Kogan KATVSWC75LA - COMPONENTS - 9
I Cable Tie (x4)

Kogan KATVSWC75LA - COMPONENTS - 10
J Cable Guide (x2)

Kogan KATVSWC75LA - COMPONENTS - 11
KM6 Nut (x4)

Kogan KATVSWC75LA - COMPONENTS - 12
LM6x10 Screw (x4)

Kogan KATVSWC75LA - COMPONENTS - 13
M M4x8 Screw (x4)

Kogan KATVSWC75LA - COMPONENTS - 14
N M6x25 Screw (x4)

Kogan KATVSWC75LA - COMPONENTS - 15
- M6x10 Grub Screw (x4)

Kogan KATVSWC75LA - COMPONENTS - 16
P D6 Washer (x4)

Kogan KATVSWC75LA - COMPONENTS - 17
Q Allen Key (3mm) (x1)

Kogan KATVSWC75LA - COMPONENTS - 18
R Allen Key (4mm) (x1)

Kogan KATVSWC75LA - COMPONENTS - 19
M-A M6x14 Screw (x4)

Kogan KATVSWC75LA - COMPONENTS - 20
M-B M8x14 Screw (x4)

Kogan KATVSWC75LA - COMPONENTS - 21
M-C M6x30 Screw (x4)

Kogan KATVSWC75LA - COMPONENTS - 22
M-D M8x35 Screw (x4)

Kogan KATVSWC75LA - COMPONENTS - 23
M-E D8 Washer (x4)

Kogan KATVSWC75LA - COMPONENTS - 24
M-F Spacer (x4)

Kogan KATVSWC75LA - COMPONENTS - 25
M-G Spacer (x4)

Kogan KATVSWC75LA - COMPONENTS - 26
W-A ST6.3x55 Screw (x4)

Kogan KATVSWC75LA - COMPONENTS - 27
W-B Wall Anchors (x4)

Kogan KATVSWC75LA - COMPONENTS - 28
W-C D6 Washer (x2)

Tools Required

Kogan KATVSWC75LA - Tools Required - 1

Pen/pencil Phillips Head Screwdriver
Kogan KATVSWC75LA - Tools Required - 2

Kogan KATVSWC75LA - Tools Required - 3
Stud Finder

Kogan KATVSWC75LA - Tools Required - 4
Drill & Drill Bit

Kogan KATVSWC75LA - Tools Required - 5
Open spanner 10mm

OVERVIEW

Remote
SET Set button Directional buttons OK OK button Position 1 button 1 2 Position 2 button Memory 1 button mem1 mem2 Memory 2 button

PAIRING THE REMOTE

  1. Insert x2 AAA batteries (not included) into the remote (H). Connect the power adaptor (G) to the ceiling mount (A) and then using a pin or other small item (such as a paperclip) press the code button located on the side of the TV mount. The TV mount will emit a 'beep' indicating the control box is reading for pairing.

  2. Press the "Set" button on the remote, you will hear a series of 'beeps' for 10 seconds. When the unit stops beeping, the remote has been successfully paired to the ceiling mount.

Note: The ceiling mount can be paired with up to 20 remotes. To clear all remote data and reset the SmarterHomeTM app connection. Press and hold the "Set" button for 5 seconds. The unit will emit 2 'beeps' to confirming it has been reset.

A Set button H

CONNECT TO SMARTERHOME™ APP

Install App

Download the "Kogan SmarterHome" app from the Play Store (Android) or App Store (iOS).

QR code image containing encoded data, no visible human-readable text

Play Store (Android)
Kogan KATVSWC75LA - Install App - 2

QR code image containing encoded data, no visible human-readable text

App Store (iOS)
Kogan KATVSWC75LA - Install App - 4

To Register:

  1. If you already have a SmarterHome account, select 'Log In'. To register a new account, select 'Sign Up'.
  2. The system will automatically recognise your country. If needed, you can manually select your country from the drop-down box. Enter your email address and tap 'Get Verification Code' to continue.
  3. A 6-digit code will be sent to the submitted email address. Enter this code before the one-minute timer expires.
  4. Continue to the next page and complete your SmarterHome profile.

SmartCHINE Log In Sign Up

Register Australia Email Address

Enter Verification Code ! If verification code has been sent to your email. Didn't get a code?

Set Device in Pairing Mode

Set the device in pairing mode by pressing and holding the "Set" button on the remote for 5 seconds. The unit will emit 2 'beeps' confirming it is pairing mode.

Add Device Through Network

  1. Once registered, tap "Add Device" on the app's home page, or the "+" in the upper right corner, to add a new device through the network.
  2. Select the product type from the list of options in the app (Other > Kogan Swivelling Flip Down TV Ceiling Mount).
  3. Enter your Wi-Fi details. It is important that your SmarterHome™ device and the app are connected to the same Wi-Fi network during setup.

Home * 14°C 61.7% 1000mPa 5.0mPa Add Device Create Scene All Devices Living Room Master Bedroom No devices Add Devices

Add Device Lighting Electrical Home Security Heating & Cooling Air Treatment Cleaning Appliances Kitchen Appliances Other Temp. & Humidity Sensor Kits. Garden Kogan Swailing Pip Down TV Ceiling Mount Kogan Swailing Pip Down TV Ceiling Mount Smart Pet Dual Feeder with Camera Smart Pet Single Feeder with Camera Pet Trout Dispenser Curbin (Zigbee) Smart Bidet Mosquito Trap Use Smart Pet Feeder with camera Smart Pet Feeder Body Composition Scale IR Controller Mosquito Trap

Cancel Select 2.4 GHz Wi-Fi Network and enter password. If your Wi-Fi is 5GHz, please set it to be 2.4GHz. Common router setting method ✓ wifi - 5GHz ✓ WiFi - 2.4GHz Your Wi-Fi network (2.4GHz) Password Next

Notes:

  • The device and the app have to use the same Wi-Fi network.
    • The device is only compatible with 2.4Ghz networks.
  • Depending on the product, Steps 3 and 4 may be in opposite order.

  • Ensure that the device is in pairing mode, with the indicator flashing rapidly, and tap "Confirm light is rapidly flashing".

  • The device will commence the pairing process and connect to the app. Ensure your Wi-Fi router, mobile phone, and the SmarterHome™ device are kept close until connection is complete.
  • After successfully being added, you will have the option to rename the device and assign it to a location. It will now be listed on the app's home page. Tap the device listing to enter its control page.

Reset the device Power on the device and confirm that indicator light rapidly blinks Confirm indicator rapidly blink Next Resetting Devices

Cancel Adding device... Ensure that the Wi-Fi signal is good. 01:56 Scan devices Regulations Court Initiable to device

Add Device Done I recommend/azoo successively Kogan SmasterHome™ product Added successfully Device Information Kogan Smaster Home™ product Assign Device to a Room Living Room Master Bedroom Study Room Bring Room Cancel Done

Note:

Once connected, you can select Create Scene from the “+” in the upper right corner (or from the Scene tab) to group connected SmarterHome™ products and automate their functions.

GOOGLE HOME CONTROL

Note:

You will need to have set up a Google Home account prior to linking your Kogan SmarterHome™ device.

Adding "SmarterHome" to the Google Home app

  1. From the home page of the Google Home app, select the "+" icon (top left corner, see arrow in the below screenshot) to access the 'Add and manage' page.
  2. Select 'Set up device', then select the 'Works with Google' option.

Home Mode Routes Settings

Add and manage Add to home Set up device Invite home member Create speaker group Create new home Manage services Music Video Podcasts Nest Aurora Rebates and rewards Pro services Offers Difara

Set up a device Set up a new device or add an existing device or service to your home New device Add something new: Like a Chromecast, Google Nest speaker or display or a partner device, including those labelled "Seamless Setup with the Google Home App." Works with Google Link one of your existing devices or services, such as connected light buttons or plugs.

  1. Select the search bar and type 'Smarter Home' to locate the Kogan SmarterHome™ service.
  2. From here, you will be prompted to sign into your SmarterHome™ account using either your email or mobile phone number, depending on which method you used to register your account.
  3. Select "Kogan SmarterHome™" from the app options.

smarter home Add new Smarter Home homes home homeless 1 2 3 4 5 6 7 8 9 0 q w e r t y u i o p e * s i * j k l a s d f g h j k l z x c v b n m 123

Link an account to control Smarter Home on any device This link will be available on devices or services where you're signed in to your Google Account. You can change this link in your Google Account. Cancel Cancel

Choose App This account is registered with many apps, please select the account that belongs to the device you want to operate this time. Tuya Smart Kogan Smarterhome Link devices for this App account

  1. Tap 'Authorise' to grant Google permission to access the SmarterHome™ app and your devices.
  2. Once connected, the app will display any compatible devices linked to your SmarterHome™ account. From here you can assign them to rooms and set up any routines. Tap on any of the devices to view a list of available commands.

By signing in, you are authorizing Google to control your devices. Authorize You can make permission at any time.

Add smart home devices Select devices and add to a room Devices connected within the SmarterHome™ app will appear here if compatible

Note:

Please note that Google Home can only control the base/core functions of any compatible SmarterHome™ devices. To make full use of this product's smart functionality, please use the Kogan SmarterHome™ app.

Google Home Voice Control

ControlsVoice Commands
Upward movementOk Google, setto up.
Downward movementOk Google, setto down.
Turn leftOk Google, setto left.
Turn rightOk Google, setto right.
Stop movementOk Google, setto stop.
Save current position to Memory 1Ok Google, setto Memory one.
Save current position to Memory 2Ok Google, setto Memory two.
Save current position to Memory 3Ok Google, setto Memory three.
Move to position to Memory 1Ok Google, setto position one.
Move to position to Memory 2Ok Google, setto position two.
Move to position to Memory 3Ok Google, setto position three.
Move to initial positionOk Google, setto home.

AMAZON ALEX CONTROL

Note:

You will need to have set up an Alexa account prior to linking your Kogan SmarterHome™ device.

Adding "SmarterHome" to the Alexa app

  1. From the home page of the Alexa app, select the “≡” icon in the bottom-right and select “Skills & Games” from the sidebar.
  2. Select the search bar and type 'Smarter Home' to locate the Kogan SmarterHome™ skill.

Tap to talk to "Alexa" Link Music Services Create this routine Start a Shopping List Add an alarm Create a reminder Start a timer Alexa, announce I love you Tell that special person how you feel with Announcements

Add a Device Lists & Notes Reminders Alarms & Timers Routines Skills & Games See More Settings Activity Help & Feedback

SEARCH Search Keyword or skill name: Kogan smartphone Sort Relevance Smarter Home "Alexa, dim the bedroom light to 50%." Smart Home smarterhome 1 2 3 4 5 6 7 8 9 0 q w e r t y u i o p @ a 8 * - + = ( ) a s d f g h j k l - $ : : / z x c v b n m 123

  1. Tap 'Enable to Use' to add the Kogan SmarterHome™ skill to Alexa.
  2. From here, you will be prompted to sign into your SmarterHome™ account using either your email or mobile phone number, depending on which method you used to register your account.
  3. Select "Kogan SmarterHome™" from the app options.

SMARTER HOME Smarter Home logis.com Rated Guidance Suggested! ENABLE TO USE Account linking required If you have any problem when you use this skill, you can contact us with email: app-feedback@kegan.com.au You can simply ask Alexa to turn on, turn off or dim the light. There's no need to go to the switch to adjust you home light - ju... ✓ See More Start By Saying English (AU) "Alexa, set bedroom light to cool white." "Alexa, dim the bedroom light to 50%." "Alexa, turn on my livingroom heater." About Note Smart Home This skill may share device information with Amazon. Learn more. Rated Guidance Suggested This skill contains dynamic content Light Developer Privacy Policy

pxy1.tuyaus.com/pl?from-kogs English Australia Prior Number/Email Address Next Step

pxy1.tuyaus.com/pt/select?from Choose App This account is registered with many apps, please select the account that allows to the device you want to operate this time. Tuya Smart Kogan Smarterhome Link devices for this App account

  1. Tap 'Authorise' to grant Alexa permission to access the SmarterHome™ app and your devices.
  2. Once connected, the app will perform a search and display the devices linked to your SmarterHome™ account. When your devices have successfully connected to the Alexa app, you will be able to control your Kogan SmarterHome™ devices via Alexa's voice commands.

pxy1.tuyaus.com/p/authorization?fi Alexia by Amazon will be able to: Receive your public profile Control your devices over internet Authorize You can review permission at any time.

ACCOUNT LINKING Your Smarter Home account has been successfully linked. What to do next. Close this window to discover smart home devices you can control with Alexa. CLOSE

Note:

Please note that Alexa can only control the base/core functions of any compatible SmarterHome™ devices. To make full use of this product's smart functionality, please use the Kogan SmarterHome™ app.

Amazon Alexa Voice Control

ControlsVoice Commands
Upward movementAlexa, setto up.
Downward movementAlexa, setto down.
Turn leftAlexa, setto left.
Turn rightAlexa, setto right.
Stop movementAlexa, setto stop.
Save current position to Memory 1Alexa, setto Memory one.
Save current position to Memory 2Alexa, setto Memory two.
Save current position to Memory 3Alexa, setto Memory three.
Move to position to Memory 1Alexa, setto position one.
Move to position to Memory 2Alexa, setto position two.
Move to position to Memory 3Alexa, setto position three.
Move to initial positionAlexa, setto home.

INSTALLATION

WARNING: Ensure the mounting surface will safely support the

combined weight of the ceiling mount and all attached hardware.

Do not exceed the maximum load capacity of 35kg.

If you are not confident in installing this product or unsure as to what additional hardware you require, consult a licensed trade professional before proceeding.

Step 1:
R L E A

Step 2:

Using a pencil and the template (C), mark the desired holes position for the mount on your ceiling. If mounting on dry wall or plaster-board, use a stud finder first to check positions of studs and ensure the position is free from electrical wiring. Using a drill, create the pilot holes.

Drywall / plaster: Use a Φ4.5mm or 3/16" drill bit, drilling 55mm deep - 4 holes

Masonry / concrete: Use a Φ10mm or 3/8" drill bit, drilling 60mm deep - 4 holes

55mm (2.2") Ø 4.5mm (Ø 3/16") 60mm (2.4") Ø 10mm (Ø 3/8")

Step 3:

Drywall / plaster: Attach 2 ST6.3x55 screws (W-A) to the ceiling, in the positions shown below. Ensure a 5mm excess is left between the head of the screw and the ceiling surface. Do not use wall anchors.

Attach the ceiling mount to the screws and secure it in place using the x2 remaining ST6.3x55 screws (W-A) and x2 D6 washers (W-C).

Masonry / concrete: Insert wall anchors (W-B) into the drilled holes. Attach 2 ST6.3x55 screws (W-A) to the ceiling, in the positions shown below. Ensure a 5mm excess is left between the head of the screw and the ceiling surface.

Attach the ceiling mount to the screws and secure it in place using the x2 remaining ST6.3x55 screws (W-A) and x2 D6 washers (W-C).

W-A W-B W-A 5mm W-C W-A W-C W-A

Step 4:

  • Attach the centre bracket (B) to the x2 long TV brackets (F) using x4 M6x25 screws (N), x4 D6 washers (P) and the x4 M6 nuts (K).
  • Slide the x2 short TV brackets (D) onto the long TV brackets and attach x4 M4x8 screws (M) in the positions shown.
  • Adjust the short TV brackets to your required size and secure them in place using the x4 M6x10 grub screws (O).

Kogan KATVSWC75LA - Step 4: - 1

Step 5:

  • Remove the x4 VESA screws (B1) from the centre bracket and retain them for later use.
  • Undo the middle screw on the centre bracket approximately 5mm.

B1 ≥5mm

Step 6:

Align the brackets (B) with your TV's VESA holes and secure using supplied screws ("M-" set), Washer (M-E) and spacers (M-F, M-G) depending on required length.

✓ Too long Too short TOP M-A M-B M-E M-C M-D M-E M-F M-G

Step 7:

  • Hook the TV with brackets installed onto the ceiling mount. 2 people should carry the TV to prevent damage.
  • Once in place, fasten the previous removed VESA screws (B1) to secure the brackets in place.

WARNING: Ensure there is a gap of ≥ 15mm between the top of the TV and the ceiling.

Technical diagram illustrating mechanical assembly and tool path with labeled components and directional arrows

≥15mm

Step 8:

Peel the backing from the cable guides (J) and along with the cable ties (I), secure the cables to the ceiling mount as shown below. Note: Ensure there is enough slack left in the cables to allow for movement.

WARNING: Ensure the cables are kept clear from the moving parts and will not be damaged when the ceiling mount it closed.

Technical diagram showing mechanical assembly with labeled components and a close-up of a tool interacting with a device.

Step 9:

Connect the power adapter (G) to the electrical outlet. Use the remote to adjust the position of the TV.

Kogan KATVSWC75LA - Step 9: - 1

WARNING: Do not operate the mount until it has been fully mounted and installed.

OPERATION

Adjusting the Upward/Downward Movement

  • Ensure the remote has been paired to the ceiling mount (refer to Assembly section). Note: Even if/when ceiling mount is unplugged after initial pairing, you will not have to pair the ceiling mount to the remote again.
  • Press and release UP directional button ( ), the ceiling mount will swivel upwards to the lowest profile position against the ceiling.
  • Press and release DOWN directional button (▽), the ceiling mount will swivel downwards to the maximum angle position (75° by default).
  • Press the "OK" button to stop motion. Note: Ensure to clear all obstacles within the range of motion before operating the ceiling mount.

Adjusting the Left/Right Movement

  • Press and release LEFT directional button (◀), the ceiling mount will swivel to the left (90° by default).
  • Press and release RIGHT directional button (▷), the ceiling mount will swivel to the left (90° by default).
  • After swivelling the TV mount to the left or right by 90°, press the “OK” button to return the mount to its default position (middle position).

Storing a Position to Memory

  • Position 1: When the TV Mount is in the desired position, press and hold "Mem1" button for 2 seconds. You will hear a single "beep" sound indicating the position has been successfully saved in Position 1.
  • Position 2: When the TV Mount is in the desired position, press and hold "Mem2" button for 2 seconds. You will hear a single "beep" sound indicating the position has been successfully saved in Position 2.

Recalling a Saved Position

  • To recall the first saved position, press "1" button, the TV wall mount will automatically swivel to position 1.
  • To recall the second saved position, press "2" button, the TV wall mount will automatically swivel to position 2.

TROUBLESHOOTING

This troubleshooting section will help you identify and solve the minor problems caused by unusual operation of the electric system of the electric TV mount. These simple procedures can solve most issues encountered in everyday use.

Resetting the Mount

If the TV mount can't be adjusted to the highest position (0° degree against the ceiling) or the lowest position (max. tilting position), unplug and re-plug the power adapter. Then press and hold the "OK" button for 5 seconds the mount will retract to the highest position, that means the system has been successfully reset.

ProblemPossible CauseSolution
Remote stops responding after 24 hours without operationRemote faultContact help.Kogan.com for support.
Remote stops responding Low batteriesReplace the batteries have power. If the problem isn't solved, contact help.Kogan.com for a replacement remote. If the problem is still not solved after the replacement, contact help.Kogan.com for a replacement unit.
TV mount is not operational.Power adaptor not plugged in properlyPlug in the power adaptor correctly. If there is no buzzer contact help.Kogan.com for a replacement power adaptor. If the problem is still not solved after the replacement, contact help.Kogan.com for a replacement unit.
Abnormal noises Potentialunit malfunctionContact help.Kogan.com for a replacement unit.
Motor not turning off or anti-collision mechanism slipsPotential unit malfunctionContact help.Kogan.com for a replacement unit.

NOTES

Need more information?

We hope that this user guide has given you the assistance needed for a simple set-up.

For the most up-to-date guide for your product, as well as any additional assistance you may require, head online to help.kogan.com

kogan.com

Manual assistant
Powered by Anthropic
Waiting for your message
Product information

Brand : Kogan

Model : KATVSWC75LA

Category : Support pour écran plat