EDW14W - Dishwasher Euromaid - Free user manual and instructions
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| Product Type | Freestanding Dishwasher |
| Model | Euromaid EDW14W |
| Capacity | 14 standard place settings |
| Energy Rating | Energy class not specified |
| Power Supply | 220-240 V, 50 Hz |
| Total Power Consumption | 1800-2100 W |
| Heater Power Consumption | 1800 W |
| Drain Pump Power | 30 W |
| Water Pressure Range | 0.3 - 10 bar (0.03 - 1.0 MPa) |
| Programmes | Eco (45°C), Intensive (70°C), Daily (65°C), Quick (60°C), Mini (35°C) |
| Drying System | Fan Drying System |
| Water Safety System | Aquasafe+ (on selected models) |
| Adjustable Upper Basket | Yes, 3 height positions |
| Collapsible Tines | Yes, in lower and upper basket |
| Cutlery Basket | Movable cutlery basket; ceiling cutlery basket on selected models |
| Additional Racks | Upper basket multipurpose service rack, lower basket bottle wire, glass holder, tray wash supports |
| Half Load Function | Yes |
| Filter System | 3-stage filter (micro, coarse, metal/plastic) |
| Self-Cleaning | Regular cleaning of filters and impellers required |
| Rinse Aid Indicator | Yes |
| Salt Indicator | Yes |
| Installation Type | Freestanding |
| Height Adjustable Feet | Yes |
| Safety Features | Child lock not specified; overflow protection via Aquasafe+; grounded plug required |
| Spare Parts Availability | Contact manufacturer or authorized service agent |
| Warranty | 2 years domestic use (Australia/New Zealand) |
Frequently Asked Questions - EDW14W Euromaid
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USER MANUAL EDW14W Euromaid
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Simple line drawing of a front panel with three buttons and a battery icon (no text or symbols)Please read this user manual first!
Dear Customer,
We hope that you get the best results from your product which has been manufactured with high quality and state-of-the-art technology. Therefore, please read this entire user manual and all other accompanying documents carefully before using the product and keep it as a reference for future use. If you handover the product to someone else, give the user manual as well. Follow all warnings and information in the user manual.
Remember that this user manual is also applicable for several other models. Differences between models will be identified in the manual.
Explanation of symbols
Throughout this User Manual the following symbols are used:
| i | Important information or useful hints about usage. |
| ! | Warning for hazardous situations with regard to life and property. |
| 4 | Warning for electric shock. |
Do not dispose of the packaging materials together with the domestic or other wastes. Take them to the packaging material collection points designated by the local authorities.
1 INSTRUCTIONS FOR SAFETY AND ENVIRONMENT 4
General safety ....4
Intended use 4
Children's safety 5
Disposing of packaging material .....5
Transportation of the product .....5
Compliance with WEEE Directive and
Disposing of the Waste Product ......6
Compliance with RoHS Directive .....6
Package information ....6
2 DISHWASHER 7
Overview 7
Fan drying system 8
Technical specifications ....8
3 INSTALLATION 9
Appropriate installation location .....9
Connecting water supply 9
Connection to the drain 10
Adjusting the feet 10
Aquasafe+ 11
Electrical connection ....11
Initial use 11
4 PREPARATION 12
Tips for energy saving ....12
Detergent....12
Tablet detergents 13
Rinse aid ....14
Items not suitable for washing in the dishwasher....14
Placing the dishes into the dishwasher....15
Cutlery basket 17
Cutlery basket 17
Collapsible lower basket tines ..... 18
Collapsible lower basket tines ..... 18
Tray Wash Supports 19
SoftTouch Accessory 19
Lower Basket Glass Holder 19
Lower basket multipurpose / height adjustable service rack 20
Lower basket bottle wire ......21
Upper basket height adjustable rack 21
Upper basket multipurpose service rack....21
Adjusting the height of the upper basket 22
Collapsible upper basket wires ..... 23
Height setting with empty basket .. 23
Ceiling cutlery basket 24
Ceiling cutlery basket 24
Silverware basket piece 25
Programme selection 26
Auxiliary functions 28
Starting the programme 28
Programme follow-up 29
Cancelling the programme 29
Salt indicator 29
Rinse Aid indicator 29
Adjusting the amount of rinse aid ... 30
End of programme 30
6 MAINTENANCE AND
CLEANING 31
Cleaning the outer surface of the product ....31
Cleaning the interior of the machine 31
Cleaning the filters ....31
Cleaning the hose filter 32
Cleaning the impellers 33
Lower impeller 33
Upper impeller 33
7 TROUBLESHOOTING 34
8 TECHNICAL DRAWING 39
9 MANUFACTURE
GUARANTEE 40
1 instructions for safety and environment
This section contains safety instructions that will help to get protected from risk of personal injury or property damage. Failure to follow these instructions shall void all warranties.
General safety
- Never place the product on a carpet-covered floor; otherwise, lack of airflow beneath the product will cause electrical parts to overheat. This will cause problems with your product.
- If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.
- Connect the product to a grounded outlet protected by a fuse complying with the values in the “Technical specifications” table. Do not neglect to have the grounding installation made by a qualified electrician. The manufacturer shall not be liable for any damages that will arise when the product is used without grounding in accordance with the local regulations.
- The dishwasher must always be connected to the water system using new hose sets supplied with this appliance. Old hose-sets should not be re-used.
- The water supply and draining hoses must be securely fastened and remain undamaged.
- Unplug the product when not in use.
-
Never wash the product by spreading or pouring water onto it! There is the risk of electric shock!
-
Never touch the plug with wet hands! Never unplug by pulling on the cable, always pull out by grabbing the plug.
- The product must be unplugged during installation, maintenance, cleaning and repairing procedures.
- Always have the installation and repairing procedures carried out by the Authorised Service Agent. Manufacturer shall not be held liable for damages that may arise from procedures carried out by unauthorised persons.
- Never use chemical solvents in the product. They bring forth the risk of explosion.
- When you pull the upper and lower baskets out completely, the door of the product will bear all the weight of the baskets. Do not put other loads on the door; otherwise, the product may tilt.
- Please do not leave the door open as this will cause a tripping hazard
- Do not to open the door of the product when it is running unless necessary. Be careful for the rush of hot steam when you open the door.
Intended use
- This product has been designed for domestic use.
- It must be used to do the domestic type dishes only.
- This appliance is intended to be used in household and similar applications such as:
- Staff kitchen areas in shops, offices and other working environments;
o Farm houses; -
By clients in hotels, motels and other residential type environments;
o Bed and breakfast type environments -
Only dishwasher safe detergents, rinse aids and additives must be used.
- The manufacturer waives any responsibility arisen from incorrect usage or transportation.
- The appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervised or instruction concerning use of the appliance by a responsible person for their safely. Cleaning and user maintenance shall not be made by children.
- Young children should be supervised to ensure that they do not play with the appliance.
- W WARNING - Knives and other utensils with sharps points must be loaded in the basket with the points down or placed in a horizontal position.
Children's safety
- WARNING: SOME DISHWASHER DETERGENTS ARE STRONGLY ALKALINE. THEY CAN BE EXTREMELY DANGEROUS IF SWALLOWED. AVOID CONTACT WITH SKIN AND EYES AND KEEP CHILDREN AWAY FROM THE DISHWASHER WHEN THE DOOR IS OPEN
Disposing of packaging material
Packaging materials are dangerous to children. Keep packaging materials in a safe place away from reach of the children.
Packaging materials of the product are manufactured from recyclable materials.
Dispose
of them properly and sort in accordance with recycled waste instructions. Do not dispose of them with normal domestic waste.
Transportation of the product

If you need to move the product, do it in upright position and hold from the rear side.
Slanting the product onto its front side may cause the electronic parts in it get wet and damaged.
- Unplug the product before transporting it.
- Remove water drainage and water supply connections.
- Drain the remaining water in the product completely.
Compliance with WEEE Directive and Disposing of the Waste Product

This product complies with EU WEEE Directive (2012/19/EU). This product bears a classification symbol
for waste electrical and electronic equipment (WEEE). This product has been manufactured with high quality parts and materials which can be reused and are suitable for recycling. Do not dispose of the waste product with normal domestic and other wastes at the end of its service life. Take it to the collection center for the recycling of electrical and electronic equipment. Please consult your local authorities to learn about these collection centers.
Compliance with RoHS Directive
The product you have purchased complies with EU RoHS Directive (2011/65/EU). It does not contain harmful and prohibited materials specified in the Directive.
Package information
Packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment Regulations. Do not dispose of the packaging materials together with the domestic or other wastes. Take them to the packaging material collection points designated by the local authorities.
2 Dishwasher
Overview


- Upper basket
- Upper impeller
- Lower impeller
- Silverware basket
- Door
- Rating Label
- Control panel
- Detergent dispenser
- Lower basket
- Filters
- Salt reservoir lid (depends on model)
- Upper basket rail
- Upper cutlery basket (depends on model)
- Tabletop (depends on model)
- Fan drying system (depends on model)
Technical specifications
Compliance to standards and test data / EC declaration of conformity
CE This product complies with the following EU directives; Development, production and sales stages of this product comply with the safety
rules included in all pertaining European Community regulations.
2014/35/EU, 2014/30/EU, 93/68/EC, IEC 60436/DIN 44990, EN 50242
| Power input 220-240 V, 50 Hz (see rating label) | |
| Total power consumption 1800-2100 W (see rating label) | |
| Heater power consumption 1800 W (see rating label) | |
| Total current (depends on the model) 10 A (see rating label) | |
| Drain pump power consumption 30 W (see rating label) | |
| Water pressure | 0.3 × 10 bar (0.03 MPa - Max: 1.0 MPa) |
Capacity: 14 standard place settings
![]() | Technical specifications may be changed without prior notice to improve the quality of the product. |
![]() | Figures in this manual are schematic and may not match the product exactly. |
![]() | Values stated on the markings of the product or in the printed documents accompanying the product are obtained in the laboratory on basis of the relevant standards. Depending on operational and environmental conditions of the product, these values may vary. |
Fan drying system
(depends on model)
Fan drying system ensures efficient drying of your dishes.
It is normal to hear a different sound than that of washing cycle during fan operation.
Note for test institutions:
Data required for performance tests shall be provided upon request. Requests can be e-mailed to the following address:
dishwasher@standardloading.com
Do not forget to provide the code, stock and serial numbers of the product to be tested in your request e-mail along with your contact information. Code, stock and serial numbers of the product may be found on the type label attached to the side wall of the door.
3 Installation
Refer to the nearest Authorised Service Agent for installation of your product. To make the product ready for use, make sure that the electricity, tap water supply and water drainage systems are appropriate before calling the Authorised Service Agent. If they are not, call a qualified technician and plumber to have any necessary arrangements carried out.

Preparation of the location and electrical, tap water and waste water installations at the place of installation is the customer's responsibility.

Installation and electrical connections must be carried out by the Authorised Service Agent. Manufacturer shall not be held responsible for damages arising from processes carried out by unauthorised persons.

Prior to installation, visually check if the product has any defects on it. If so, do not have it installed. Damaged products cause risks for your safety.

Make sure that the water inlet and discharge hoses are not folded, pinched or crushed while pushing the product into its place after installation or cleaning procedures.
When placing the product, pay attention not to damage the floor, walls, piping, etc. Do not hold the product by its door or panel to move it.
Appropriate installation location
- Place the product on a solid and flat floor that has sufficient load carrying capacity! The product must be installed on a flat surface in order for the door to be closed comfortably and securely.
- Do not install the product at places where temperature may fall below 0^ .
- Place the product at least 1 cm away from the edges of other furniture.
- Place the product on a rigid floor. Do not place it on a long pile rug or similar surfaces.

Do not place the product on the power cable.
- Make sure that you select a location that will allow you to load and unload the dishes in a fast and comfortable manner.
• Install the product in a place close to the tap and the drain hole. Select the installation location by considering that it will not be changed after the connections are made.
Connecting water supply

We recommend attaching a filter on the house/apartment supply water inlet to protect the machine from damages that may arise from impurities (sand, dirt, rust, etc.) coming from the urban water supply system or from your own water system as well as to prevent complaints such as yellowing or sludge accumulation at the end of washing.
Permitted water temperature: up to 25°C
The dishwasher should be connected to cold water inlet.
- Do not use old or used water inlet hose on the new product. Use the new water inlet hose supplied with the product.
- Connect the water inlet hose directly to the water tap. Pressure coming from the tap should be minimum 0.3 and maximum 10 bars. If the water pressure exceeds 10 bars, a pressure relief valve should be installed in between.
- Open the taps completely after making the connections to check for water leaks.

Use a screw-on hose connector to connect the water inlet hose to a water tap with a 34 inch external thread. If required, use a filter insert to filter deposits from the pipes.



For your safety, close the water inlet tap completely after the washing programme is over.
Connection to the drain
Water discharge hose can directly be connected to the drain hole or sink's drainage. The length of this connection must be min. 50 cm and max. 100 cm from the floor. A discharge hose longer than 4 meters causes dirty washing.
Attach the water discharge hose to the drainpipe without bending it. Tightly fix the water discharge hose to the drainpipe in order to prevent any dislocation of the water discharge hose during operation of the product.

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Diagram of a mechanical device with a lever and handle (no text or symbols)
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Simple line drawing of a pipe fitting with a clip, no text or symbols present


Drainpipe must be connected to the sewage system and it should not be connected to any surface water.
Adjusting the feet
If the door of the product cannot be closed properly or if the product swings when you push it slightly, then you need to adjust the feet of the product. Adjust the feet of the product as illustrated in the installation manual supplied with the product.

Dishwashers door must be aligned properly otherwise hot steam can escape! Danger of serious burns, other injury or may damage furniture.
Aquasafe+
(depends on model)
The Aquasafe+ system protects against water leaks that may occur at the hose inlet. Water contact with the valve box of the system must be avoided to prevent damage to the electrical system. If the Aquasafe+ system is damaged, unplug the product and call the Authorised Service Agent.

As the hose set contains electrical connections and assemblies, never shorten or lengthen the hose with extension hoses.

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Technical illustration of a mechanical component with threaded base and flange (no text or symbols)Electrical connection
Connect the product to a grounded outlet protected by a fuse complying with the values in the “Technical specifications” table. The manufacturer shall not be liable for any damages that will arise when the product is used without grounding in accordance with the local regulations.
- Connection must comply with national regulations.
- Power cable plug must be within easy reach after installation.

Unplug the product after the washing programme is over.
- The voltage and allowed fuse or breaker protection are specified in the "Technical specifications" section. If the current value of the fuse or breaker in the house is less than 16 Amps, have a qualified electrician install a 16 Amp fuse.
- The specified voltage must be equal to your mains voltage.
- Do not make connections via extension cables or multi-plugs.

Damaged power cables must be replaced by the Authorised Service Agent.

If your dishwasher is equipped with internal illumination, lamp should only be replaced by the Authorised Service Agent in case of failures that may occur on the lamp.

If the product has a failure, it should not be operated unless it is repaired by the Authorised Service Agent! There is the risk of electric shock!
Initial use
Before starting to use the product, make sure that all preparations are made in accordance with the instructions in sections "Important safety instructions" and "Installation".
• To prepare the product to do the dishes, perform first operation in the shortest programme with detergent while the machine is empty.

There might be a small amount of water left in the product after factory quality control tests. This has no harm on the product.
4 Preparation
Tips for energy saving
Following information will help you use the product in an ecological and energy-efficient manner.
Wipe away any coarse food remnants on the dishes before putting them in the product.
Operate the product after filling it completely.
When selecting a programme, consider the table of "Programme data and average consumption values".
Do not put more detergent than suggested on the detergent package.
Detergent
You can use powder, liquid/gel or tablet detergents in the machine.

Only use in the machine the detergents produced particularly for use with dishwashers. We recommend you not use detergents that contain chlorine and phosphate as they are harmful for the environment.
Adding detergent

Pay attention to the warnings on the detergent packaging to get better washing and drying results. Contact the manufacturer of the detergent for further questions.

Do not put solvents into the detergent dispenser. There is the risk of explosion!
Put the detergent into the detergent dispenser just before operating the machine as illustrated below.
- Push the latch to right to open the detergent dispenser lid (A). (depends on model)

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Two technical diagrams showing a device with labeled components, no text or symbols present.- Put suggested amount of powder, liquid/gel or tablet detergent in the reservoir.

Inside the detergent dispenser there are level markings that help you use appropriate amount of powder detergent. When brimful, detergent dispenser will contain 45 cm3 of detergent. Fill detergent up to 15 cm3 or 25 cm3 level marks in the detergent dispenser according to fullness of the machine and/or soiling degree of the dishes. One tablet is enough if you are using detergent tablets.

Preparation
- Push the lid of the detergent dispenser to close it. A "click" will be heard when the lid is closed.

| i | Use powder or liquid/gel detergent in short programmes without prewash since the solubility of the tablet detergent changes depending on the temperature and time. |
Tablet detergents
In addition to the conventional tablet detergents, there are also commercially available detergent tablets that show water softening salt and/or rinse aid effect. Some types of these detergents contain special-purpose components such as glass and stainless steel protectors. These tablets show their effects up to a certain water hardness level (21°dH). Water softening salt and rinse aid must also be used together with the detergent if the water hardness level is above the mentioned level.

When you switch to powder detergent from tablet detergent:
- Make sure that salt and rinse aid reservoirs are full.
- Set the water hardness to the highest level and perform an empty run.
- After the empty washing cycle, review the user manual and readjust the water hardness level so as to suit the water supply.
- Make the appropriate rinse aid settings.
Rinse aid

The rinse aid used in dishwashers is a special combination that aims to increase drying efficiency and prevent water or lime stains on the washed items. For this reason, care must be paid to have rinse aid in the rinse aid reservoir and to use rinse aids produced specially for dishwashers only.
- Open the lid of the rinse aid reservoir with the help of the latch.

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Diagram of a printer or printer device with an arrow indicating rotation or change, no visible text or symbols.- Fill the reservoir until "MAX" level.

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Diagram of a device being inserted into a housing, showing internal components and wiring (no text or symbols)- Slightly press the point (B) of the reservoir lid to close it.

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3D diagram of a device casing with labeled component B, showing internal structure and no readable text or symbols.- If there are stains on tableware items after washing, level must be increased and if there is a blue trace after wiping them by hand, it must be decreased. This is set to position 3 as factory default.

The rinse aid adjustment is described under "Adjusting the amount of rinse aid" in the section for operating the machine.

Wipe clean any spilled rinse aid outside the reservoir. Rinse aid that spilled accidentally will cause foaming and it will eventually decrease washing performance.
Items not suitable for washing in the dishwasher
- Never wash dishes soiled by cigarette ash, candle remnants, polish, dyestuff, chemicals, etc. in your dishwasher.
- Do not wash silverware and cutlery with wooden or bone stems, glued pieces, or pieces that are not resistant to heat, as well as copper and tin-plated containers in the dishwasher.

Decorative prints of chinaware as well as aluminium and silver items may get discoloured or tarnished after washing in the dishwasher just as it happens in handwashing as well. Some delicate glass types and crystals may become dull in time. We strongly recommend you to check if the tableware you are going to purchase is suitable for washing especially in the dishwasher.
Placing the dishes into the dishwasher
You can use your dishwasher in the optimum way with respect to energy consumption and washing and drying performance only if you place the dishes in an orderly way.
- Wipe away any coarse food remnants (bones, seeds, etc.) on the dishes before placing them in the dishwasher.
- Place thin, narrow pieces in the middle sections of baskets if possible.
- Place the heavily soiled and bigger items in the lower basket and smaller, delicate and light items in the upper basket.
- Place the hollowed dishes such as bowls, glasses and pans upside down in the dishwasher. Thus, accumulation of water in deep hollows is prevented.

To prevent possible injuries, always place the sharp and pointed dishes such as service fork, bread knife, etc. upside down so as their pointed ends will face down or they will lie horizontally in the dish basket.
Unload dishes in the lower basket first and then the dishes in the upper basket.
Suggestions for loading the dishwasher

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Illustration of a basket containing various kitchen utensils and kitchen utensils, labeled 'Lower basket' (no other text or symbols)
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Illustration of a basket filled with various plastic components, labeled 'Upper basket' below (no other text or symbols)Improper Loading Of Dishware

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3D illustration of a plastic basket with cutouts and handles, no text or symbols presentImproper Loading Of Dishware

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Abstract line drawing of a grid with a central X-marked circle and curved lines, no text or symbols present.
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Diagram of a cage with internal structures and a central cross symbol (no text or labels)
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Illustration of a propeller feeding eggs in a basket, with no visible text or symbols
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Black cross symbol crossed over a grid of circular objects, no text or symbols presentCutlery basket
(depends on model)
Cutlery basket is designed to wash your dishes such as knife, fork, spoon, etc. in an efficient manner.
Since the cutlery basket can be moved (A, B), you can create more space while placing your dishes in the lower basket and free up space for your dishes of different sizes.

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3D diagram of a wire cage with labeled components A and B, showing internal structure and connections (no text or symbols beyond labels)
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3D illustration of two plastic shopping baskets with internal compartments and side handles, showing structural changes (no text or symbols)Cutlery basket
(depends on model)
Cutlery basket is designed to wash your dishes such as knife, fork, spoon, etc. in an efficient manner.
Since the cutlery basket can be moved (A, B), you can create more space while placing your dishes in the lower basket and free up space for your dishes of different sizes..

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3D wireframe diagram of a shopping cart with labeled components A and B, showing structural framework and wheels (no text or symbols beyond labels)
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Illustration of hands assembling a plastic basket with a grid-patterned tray (no text or symbols)Collapsible lower basket tines
(depends on model)
There are foldable tines (A) located at the lower basket of the machine are designed for an easier placement of large pieces such as pans, bowls, etc. You can create larger spaces by folding each tines individually or all of them at once.

To bring the collapsible tines into horizontal position, grab the tines from mid position and push them in the directions of arrows (B). To bring the tines back to vertical position, just lift them up. Collapsible tines will click into the latch again (C).

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Diagram of a mechanical assembly with labeled components and directional arrows, no readable text or symbols present.
Bringing the tines to the horizontal position by holding them from the tips may cause them to bend. Therefore, it will be appropriate to bring the tines in the middle to horizontal or vertical position by holding them from their stems and pushing in the direction of arrow.
Collapsible lower basket tines
(depends on model)
There are foldable tines (A) located at the lower basket of the machine are designed for an easier placement of large pieces such as pans, bowls, etc. You can create larger spaces by folding each tines individually or all of them at once.

To bring the collapsible tines into horizontal position, grab the tines from mid position and push them in the directions of arrows (B). To bring the tines back to vertical position, just lift them up. Collapsible tines will click into the latch again (C).


Bringing the tines to the horizontal position by holding them from the tips may cause them to bend. Therefore, it will be appropriate to bring the tines in the middle to horizontal or vertical position by holding them from their stems and pushing in the direction of arrow.
Tray Wash Supports
(depends on model)
Use the supports to wash trays in the bottom basket.
See the Auxiliary functions section for appropriate programme and function selection.

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3D technical illustration of a multi-level metal scaffolding structure with a magnified inset showing a mechanical component (no text or symbols)SoftTouch Accessory
(depends on model)
The SoftTouch Accessory found in the lower basket of your machine enables a safe washing for your fragile glasses.

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3D illustration of a shopping cart filled with coins and a toy airplane, no text or symbols presentLower Basket Glass Holder
(depends on model)
Lower Basket Glass Holder found in the lower basket of your machine enables a safe washing for your oversized and tall glasses.

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3D diagram of a mechanical assembly with gears and rotating components, no text or symbols presentLower basket multipurpose / height adjustable service rack
(depends on model)
This accessory located at the lower basket of your machine allows you to easily wash pieces such as extra glasses, long ladles and bread knives.

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Illustration of a container with three cups and three fish inside, connected by a metal frame (no text or symbols)
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Diagram of a wire cage with a spherical object on top, no text or symbols present
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Technical line drawing of a structural framework with grid supports and internal components (no text or symbols)
You may use the racks as required by moving them to lower or upper position, or close them to create a wider space in your lower basket.

Make sure that the impeller does not touch the dishes you placed on the racks.
To close the racks:
- Fold the rack (A).
- Slide the rack up (B).
- Put the rack in vertical position (C).
- Slide the rack down and lock it by the tabs (D).


You may open the racks in the same process in reverse order.
To adjust the height of the racks:
- Fold the rack (E).
- Slide the rack up (F).
- Open the rack at the desired level (G).

Lower basket bottle wire
(depends on model)
The bottle wire is designed for easier washing of long pieces with wide mouths. You may take out the bottle wire from the basket when not in use by pulling it out from both sides (H).

Upper basket height adjustable rack
(depends on model)
Use the lower and upper parts of the height adjustable racks in the upper basket of the machine by sliding them down or up according to the heights of the glasses, cups or etc. (A, B, C).

These racks are detachable as well. It is recommended that you should detach the rack on the front left corner of the basket to place the silverware basket piece if needed.
Upper basket multipurpose service rack
(depends on model)
This accessory located at the upper basket of your machine allows you to easily wash pieces such as extra long ladles and bread knives.

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3D wireframe model of a mechanical assembly with no visible text or symbolsYou can lift up the upper basket multipurpose service rack to remove it if you do not want to use it.

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3D model of a shopping cart with an upward arrow indicating growth (no text or symbols)If you want to use the upper basket multipurpose service rack again, you can easily attach it to the side section of your upper basket.

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3D rendered image of a shopping cart with a downward arrow indicating price decline (no text or symbols)Adjusting the height of the upper basket
(depends on model)
The upper basket height adjustment mechanism has been designed for you to create large spaces in the lower or upper sections of your machine depending on your needs by adjusting the height in the upper or lower direction while your basket is empty or loaded.
Thanks to this mechanism, you can use your basket in three different positions, namely lower, middle and upper positions (1, 2, 3).
- To raise your basket, hold the upper basket wires with both hands while the basket is in the lowermost position and pull them up (A).
- You will hear a "Click" from the right and left mechanisms, indicating that the basket has reached the next level. Release the basket.
Repeat the process if the height is not sufficient.

To lower the basket, while it is in the uppermost position;
- Hold the upper basket wires with both hands, slightly lift up the basket and simultaneously push and release the latches shown in the figure (B).
- Lower the basket from its current position to the lower one.
- Release the basket after it has reached one level down.
Repeat the process if the height is not sufficient.

| The movement mechanism may not function properly if the upper basket is overloaded or if the weight distribution is not balanced. In heavier conditions, there is the risk of falling one level down. | |
![]() | Make sure that the adjustment mechanism has the same positions on the right and left sides of the upper basket. |
Collapsible upper basket wires
(depends on model)
You can use collapsible wires when you need a larger space for your dishes in the upper basket of your machine.
To bring the collapsible wires into horizontal position, grab the wire from the middle position and push them in the direction of arrow in the figure. Place your larger dishes into the area created. To bring the wires back to vertical position, just lift them up.

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Diagram of a wire mesh structure with directional arrows indicating flow or movement (no text or symbols present)
Bringing the wires to the horizontal position by holding them from the tips may cause them to bend. Therefore, hold the wires from their stems while bringing them to the horizontal or vertical positions.
Height setting with empty basket
(depends on model)
In this model, the height setting of the upper basket may be changed using the wheels which are mounted at two different heights.
Release the latches on both the right and left tracks of the upper basket by pushing them outwards.
Pull the basket out completely.
Place the basket back into the tracks at the desired height.
Push the latches back into the correct position.

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Illustration of a hand fastening a wire mesh component with an arrow indicating rotation (no text or symbols)
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Mechanical assembly diagram showing a wheel and shaft connected to a spring-loaded component with a directional arrow (no text or symbols)
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Technical illustration of a mechanical assembly with coiled spring and fastener components (no text or symbols)Ceiling cutlery basket
(depends on model)
Ceiling cutlery basket is designed to wash your cutlery items such as forks, spoons and etc. by placing them between the bars on the basket.

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3D technical illustration of a mechanical assembly with multiple parallel grooves and a central housing (no text or symbols visible)
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Mechanical assembly diagram showing a component with labeled parts, no readable text or symbols presentIn models with partial movement feature, pushing the bar (1) on the handle enables the central tray of the basket to get to the lower position and the system gets unlocked. Thus right and left side trays can be used as moving parts.
The free space enabled by the side trays allows long parts to be loaded in the upper basket.

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3D rendering of a mechanical component with internal grid structure and an arrow indicating a specific section (no text or symbols)
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3D rendering of a mechanical component with internal grid structure and an inset close-up showing a mechanical clamp (no text or symbols)When the central tray is in the lower position, you can load long/high items such as coffee cups, ladles, etc. on the tray. When the side trays lean on two side walls, the handle can be pulled to allow the central tray to rise and the system to be locked.
Ceiling cutlery basket
(depends on model)
Ceiling cutlery basket is designed to wash your cutlery items such as forks, spoons and etc. by placing them between the bars on the basket.

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3D rendering of a rectangular metal tray with grid pattern and an inset close-up showing a mechanical clamp (no text or symbols)Silverware basket piece
(depends on model)
You can place your forks, spoons and etc. to upper basket with the additional piece in the figure..

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3D architectural model of a multi-story building with structural details, shown in two views: one with an arrow indicating rotation or change, the other with a grid-like structure (no text or symbols)
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Illustration of a grid structure with an arrow pointing to a building interior (no text or symbols)It is recommended that you should place the silverware basket piece on front left corner of the upper basket by detaching the Upper basket height adjustable rack.
5 Operating the product

1- On/Off/Programme Selection key
2- Rinse Aid indicator
3- On/Off Control light
4- Handle
5- Programme Follow-up lights
6- Start/Pause/Cancel key
7- Half Load function
Keys
On/Off/Programme Selection key
When you use the On/Off/Programme Selection key to select a programme, the On Warning control light will become on, and it will go off when you switch to the Off position.
Start/Pause/Cancel key
It is used to startup, pause or cancel the selected program.
Preparing the machine
- Open the door of the dishwasher.
- Place the dishes in accordance with the instructions in the user manual.
-
Make sure that the upper and lower impellers rotate freely.
-
Put adequate amount of detergent into the detergent compartment.
- Check if the Rinse Aid indicators light and add rinse aid if needed.
- Close the door of the dishwasher.
Programme selection
- Press On/Off/Programme Selection key to switch on the product.
- Refer to the table of "Programme data and average consumption values" to determine a washing programme suitable for your dishes.
- Use the programme selection key to select the determined programme.
Programme Table
| Programme number | 1 | 2 | 3 | 4 | 5 |
| Programme name | Eco * Intensive | Daily Quick | Mini | ||
| Cleaning temperature | 45 °C 70 °C 65 °C | 60 °C 35 °C | |||
| Degree of Soiling | Most economical washing program for the normally soiled daily dishes that are kept waiting. | Suitable for heavily soiled dishes, pots and pans. | Daily washing programme for normally soiled dishes. | Daily washing program at which heavily soiled dishes are cleaned in the fastest way. | Suitable for lightly soiled daily dishes that are scraped or pre-cleaned. |
| Medium High Medium Low | |||||
| Prewash | + | + | - | - | - |
| Wash | + | + | + | + | + |
| Dry | + | + | + | + | |
| Duration (min) | 125 170 120 58 | 30 | |||
| Water (l) | 15,3 16,8 16,2 | 11,8 11,8 | |||
| Energy (kWh) | 0,88 1,65 1,38 | 1,20 0,80 | |||
The consumption values shown in the table were determined under standard conditions. Differences may therefore occur under practical conditions. * Reference programme for testing institutes. The tests in accordance with EN 50242 must be carried out with a full water softener salt dispenser and a full rinse aid reservoir, and using the test programme.
ECO 45°C is the program recommended to wash a normally soiled load at rated capacity.
Auxiliary functions
Washing programmes of your dishwasher are designed to obtain the best cleaning effect, considering the type of the soiling, soiling degree and properties of the dishes to be washed.
Auxiliary functions are provided in order to enable you to save time, water and energy and to perform a more comfortable washing with conditions specific to you.

Auxiliary functions may cause changes in the programme duration.
Half Load function
It is used to operate the machine without loading it completely.
- Load your dishes in the machine as you like.
- Turn the machine on with On/Off key.
- Select the desired programme and press the Half Load key.
While the function is enabled, the Half Load indicator will become on in the function selection indicator and on the display. - Start the programme by pressing Start / Pause / Cancel key.

With the Half Load function you can save both water and power while using the lower and upper baskets of the machine.
Starting the programme
To start your machine after selecting the programme and auxiliary functions, press Start/Pause/Cancel key.

The programme duration can also change while the programme is running depending on the ambient temperature where your machine is installed, temperature of the supply water and amount of the dishes.

Pay attention not to open the door of the machine when it is running. Stop the machine by pressing Start/Pause/Cancel key if you have to open the door. Then, open the door of the machine. There may be a rush of vapour when you open the door of your machine; be careful. Close the door of your machine and press Start/Pause/Cancel key again. Programme will resume running.

After the rinsing step, the machine will wait silent in pause mode for some time in order to have the water remaining in the machine and on the dishes drained completely and to have the water softener cleaned, and then it will resume running in drying mode.
Programme follow-up
You can track the current step of the selected programme on the programme step lights located on the control panel.

If the drying light is on, the machine will perform silent drying for 30-60 minutes. At the end of this period, the Drying light will go off and the End light will become on.
The End light will become on when the selected washing programme ends.
Cancelling the programme
- Press and hold the Start / Pause / Cancel key for 3 seconds to cancel the programme.
- Release it when the Washing and Drying lights start flashing. Water in the machine will be discharged in 45 seconds. The programme will have been cancelled once the Washing and Drying lights go off and the End light becomes on. Then, you can select and operate a new programme.

There might be residues of detergent or rinse aid left in the machine and/or on the pieces being washed depending on the step in which the programme has been cancelled.

When you set the Programme Selection Knob to "Off" position, the washing programme will end and the machine will be ready for a new programme selection. If you end the washing cycle this way, water and detergent may remain in the machine.
Salt indicator
Please check the salt indicator to see whether there is adequate amount of softening salt in the dishwasher or not. You need to refill the salt reservoir with salt whenever the no-salt warning symbol lights.

Adjusting the water hardness level is explained in Water Softening System section.
Rinse Aid indicator
Please check the rinse aid indicator to see whether there is adequate amount of rinse aid in the dishwasher or not. You need to refill the rinse aid dispenser with rinse aid whenever the no rinse aid warning symbol lights.
Adjusting the amount of rinse aid
- While the Programme Selection Knob is in "Off" position, press and hold the function key and turn the Programme Selection Knob clockwise by one level, keeping the function key pressed for 2 seconds. At the end of this time, the machine will enter the rinse aid adjustment mode.
- Once the machine has entered the rinse aid adjustment mode, the stored rinse aid level will be shown on the programme follow-up LEDs for 5 seconds.
- For the new Rinse Aid setting, set the Programme Selection Knob to the relevant position.
- Press Start / Pause / Cancel key for once to store the level you have selected.
- When you set the Programme Selection Knob to the "Off" position again, the machine will enter the normal mode.
| Rinse Aid Amount | Position of program selection knob | Rinse Aid Adjustment Indicator |
| 1 dose of rinse aid is dispensed. | 1 | ● Washing lamp○ on the panel will○ illuminate. |
| 2 doses of rinse aid are dispensed. | 2 | ● Drying lamp on○ the panel will○ illuminate. |
| 3 doses of rinse aid are dispensed. | 3 | ● End lamp on○ the panel will○ illuminate. |
| 4 doses of rinse aid are dispensed. | 4 | ● Washing, Drying○ and End lamps○ on the panel will illuminate. |
| No rinse aid dispensed in washing programme. | 5 | ★★★ Washing, Drying○ and End lamps★★★ on the panel will flash at 1-second intervals. |
End of programme
End of Programme indicator will light up once the washing programme is over.
- Press On/Off/Programme Selection key to switch off the product.
- Close the tap.
- Unplug the machine from the socket.

Leave your dishes in the machine for about 15 minutes after they are washed in order to have them cooled. Your dishes will dry in a shorter time if you leave the door of your machine ajar during this period. This process will increase the drying effectiveness of your machine.
6
Maintenance and cleaning
Service life of the product extends and frequently faced problems decrease if it is cleaned at regular intervals.
| Unplug the product and turn off the tap before attempting any cleaning procedures. | |
| Do not use abrasive substances for cleaning. | |
| Clean the filter and impellers at least once a week in order for the machine operates efficiently. |
Cleaning the outer surface of the product
Wipe the outer surface and door gaskets of the product gently with a mild cleaning material and damp cloth. Wipe the "Control panel" only with a slightly damp cloth.
Cleaning the interior of the machine
- Clean the interior of the machine and the tank by running a programme with or without detergent based on the degree of soil.
- If water has remained in the machine, drain the water by performing the procedures under the topic "Canceling a programme". If the water cannot be discharged, remove the filters as specified in the "Cleaning the filters" section and check if there are any leftover deposits that have accumulated at the bottom of the machine, blocking the water path. Clean if necessary.
Cleaning the filters
Clean the filters at least once a week in order for the machine operates efficiently. Check if food residues are left on the filters. If there are food residues on filters, take them out and clean well under running water.
- Turn the micro filter (1) and coarse filter (2) assembly counter clockwise and pull it out from its seating.

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Mechanical assembly diagram showing a lever mechanism with rotating components and directional arrows (no text or symbols)- Pull out the metal/plastic filter (3) from the seating.

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Mechanical assembly diagram showing a valve mechanism with a bolt and housing (no text or symbols)- Press the two pawls on the coarse filter inwards and separate the coarse filter from the assembly.

- Clean all three filters under tap water by means of a brush.
- Place the metal/plastic filter.
- Place the coarse filter into the micro filter. Make sure that it is properly seated. Turn the coarse filter clockwise until a "click" sound is heard.

Do not use the dishwasher without filter.

Incorrect placement of the filters will reduce washing efficiency.
Cleaning the hose filter
Damages on the machine that may be caused by impurities coming from the urban supply water or your own water installation (such as sand, dirt, rust, etc.) can be prevented by means of the filter attached to the water inlet hose. Check the filter and the hose regularly and clean them if necessary.
- Turn off the tap and remove the hose.
- After taking out the filter, clean it under running tap water.
- Place the cleaned filter back to its seat in the hose.
- Install the hose to tap.
(depends on model)

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Technical illustration of a mechanical assembly with two views (left and right) showing components like a valve and bolt, no text or symbols present.Cleaning the impellers
Clean the impellers at least once a week in order for the machine operates efficiently.
Lower impeller
Check if the holes on the lower impeller (1) are clogged. If they are clogged, remove and clean the impeller. You can pull the lower impeller up to remove it.

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Mechanical assembly diagram showing a lever mechanism with labeled parts (no readable text or symbols)Upper impeller
Check if the holes on the upper impeller (1) are clogged. If they are clogged, remove and clean the impeller. Turn its nut to left to remove the upper impeller.
Make sure that the nut is tightened well when installing the upper impeller.

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Diagram of a mechanical or electrical component with grid pattern and labeled parts (no readable text or symbols)
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Diagram of a spacecraft in flight with a highlighted trajectory arrow (no text or symbols)7 Troubleshooting
Machine does not start.
- Power cable is unplugged. >>> Check if the power cable is plugged in.
- Fuse is blown. >>> Check the fuses in your house.
- Water is cut. >>> Make sure that the water inlet tap is open.
- Door of the machine is open. >>> Make sure that you have closed the door of the machine.
- On / Off button is not pressed. >>> Make sure that you have turned on the machine by pressing the On / Off button.
Dishes are not washed clean
- Dishes are not placed orderly in the machine. >>> Load the dishes as described in the user manual.
- Selected programme is unsuitable. >>> Select a programme with a higher temperature and cycle time.
- Impellers are stuck. >>> Prior to starting the programme, turn the lower and upper impellers by hand to make sure that they rotate freely.
- Impeller holes are clogged. >>> Lower and upper impeller holes might be clogged with food remnants such as lemon pips. Clean the impellers regularly as illustrated in section "Cleaning and Care".
- Filters are clogged. >>> Check if the filter system is clean. Clean the filter system regularly as illustrated in section "Cleaning and Care".
- Filters are installed incorrectly. >>> Check the filter system and make sure that it is installed correctly.
- Baskets are overloaded. >>> Do not overload the baskets in excess of their capacity.
- Detergent is stored under unsuitable conditions. >>> If you are using powder detergent, do not store the detergent package in humid places. Keep it in a closed container if possible. For ease-of-storing, we recommend you to use tablet detergents.
- Detergent is not sufficient. >>> If you are using powder detergent, adjust the amount of detergent according to the soiling degree of your dishes and/or programme definitions. We recommend you to use tablet detergents for optimum results.
- Rinse aid is not sufficient. >>> Check the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the machine.
- Detergent dispenser lid is left open. >>> Make sure that the detergent dispenser lid is closed tightly after adding detergent.
Dishes are not dry at the end of cycle
- Dishes are not placed orderly in the machine. >>> Place your dishes in a way that no water will accumulate in them.
- Rinse aid is not sufficient. >>> Check the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the machine.
- Machine is unloaded right after the programme is over. >>> Do not unload your machine right after washing process is completed. Slightly open the door and wait for evacuation of the steam inside for a while. Unload the dishes after the pieces cool down to a touchable level. Start unloading process from the lower basket. Thus, dropping of water remained on a piece at upper basket onto the pieces at lower basket is prevented.
- Selected programme is unsuitable. >>> Since rinsing temperature is low at programmes with short duration, drying performance will also be low. Select programmes with longer duration for a higher drying performance.
- Surface quality of the kitchen utensils is deteriorated. >>> Desired washing performance can not be obtained on kitchen utensils with deteriorated surfaces and it is not suitable to use such utensils in terms of hygiene as well. Also, water can not flow easily on deteriorated surfaces. It is not recommended to wash such kitchen utensils in dishwasher.

It is normal that drying complaints can be experienced with Teflon kitchen utensils. It is associated with the structure of Teflon. Since the surface tensions of Teflon and water are different, water droplets will remain as beads on the Teflon surface.
Tea, coffee or lipstick stains remain on dishes.
- Selected programme is unsuitable. >>> Select a programme with a higher temperature and cycle time.
- Surface quality of the kitchen utensils is deteriorated. >>> Tea and coffee stains or other dye spots may not be cleaned in dishwasher when they have penetrated in deteriorated surfaces. Desired washing performance can not be obtained on kitchen utensils with deteriorated surfaces and it is not suitable to use such utensils in terms of hygiene as well. It is not recommended to wash such kitchen utensils in dishwasher.
- Detergent is stored under unsuitable conditions. >>> If you are using powder detergent, do not store the detergent package in humid places. Keep it in a closed container if possible. For ease-of-storing, we recommend you to use tablet detergents.
Lime traces remain on dishes and glassware gains a misty appearance
- Rinse aid is not sufficient. >>> Check the rinse aid indicator and add rinse aid if necessary. Increase the rinse aid setting if there is enough amount of rinse aid in the machine.
There is a different odour in the machine

A new machine has a peculiar odour. It will fade out after a couple of washes.
- Filters are clogged. >>> Check if the filter system is clean. Clean the filter system regularly as illustrated in section "Cleaning and Care".
- Dirty dishes are kept in dishwasher for 2-3 days. >>> If you are not going to start the machine right after you have put the dishes into it, remove the remnants on the dishes and run the Prewash programme without detergent every 2 days. In such cases, do not close the door of the machine completely in order to avoid odour build up in machine. You can also use commercially available odour removers or machine cleaners.
Rust, discoloration or surface deterioration occurs on dishes
- Salty food remnants have remained on dishes for a long time. >>> If cutlery soiled with such foods will be kept waiting in machine, dirt must be removed by prewash or dishes must be washed without being kept waiting.
- Electric installation is not grounded. >>>Check if your machine is connected to the actual grounding line. Otherwise, the static electric created in the product causes arcs on the surfaces of metal items creating pores, removing the protective cover on the surface and causing discoloration.
- Intensive cleansers such as bleaches are used. >>> Protective cover on metal surfaces gets damaged and looses its efficiency in time when it gets in contact with cleansers such as bleach. Do not wash your dishes with bleach.
- Metal items particularly knives are used for purposes other than their intended uses.
Protective cover on the edges of knives may get damaged when they are used for purposes such as opening cans. Do not use metal kitchen utensils out of their intended uses.
- Cutlery are made of low quality stainless steel. >>> Corrosion on such items is inevitable; they should not be washed in dishwashers.
- Kitchen utensils that are already corroded are washed in dishwasher. >>> Rust on a corroded item can migrate to other stainless steel surfaces and cause corrosion on those surfaces as well. Such items should not be washed in dishwashers.
Detergent remains in detergent dispenser.
- Detergent dispenser was damp when adding detergent. >>> Make sure that the detergent dispenser is dried well prior to filling it with detergent.
- Detergent is added long before the washing process. >>> Pay attention to add detergent shortly before start-up of the washing.
-
Opening of the detergent dispenser lid is prevented during washing. >>> Place the dishes in a way that will not prevent the detergent dispenser lid from opening and the water going into the machine from impellers.
-
Detergent is stored under unsuitable conditions. >>> If you are using powder detergent, do not store the detergent package in humid places. Keep it in a closed container if possible. For ease-of-storing, we recommend you to use tablet detergents.
- Impeller holes are clogged. >>> Lower and upper impeller holes might be clogged with food remnants such as lemon pips. Clean the impellers regularly as illustrated in section "Cleaning and Care".
Decorations and ornaments on kitchen utensils are being erased.

Decorated glasses and decorated lustre porcelains are not suitable for washing in the dishwasher. Manufacturers of some glassware and porcelain tableware items do not recommend washing such kitchen utensils in the dishwashers either.
Dishes are scratched.

Kitchen utensils that contains or are made of aluminium should not be washed in dishwasher.
- Dishes are not placed orderly in the machine. >>> When placing the glasses and other glassware into the basket lean them not against other dishes but the edges or racks of the basket or the glass support tines. Striking of the glasses to each other or to other dishes due to the impact of water during washing can cause breaks, or scratches on their surfaces.
A smear remains on glasses that resembles milk stain which can not be removed when wiped by hand. A bluish / rainbow appearance occurs when the glass is pointed to light.
- Excessive rinse aid is used. >>>Lower rinse aid setting. Clean the spilled rinse aid when adding rinse aid.
Foam forms in the machine.
- Dishes are washed with hand-wash detergent by hand but not rinsed before placing them into the machine. >>> Hand-wash detergents do not contain antifoam. There is no need to hand-wash the dishes before placing them into the machine. Removing the coarse soil on the dishes under tap water, with a tissue paper or fork will be sufficient.
- Rinse aid has spilled into the machine when adding rinse aid. >>> Take care that rinse aid is not spilled in the machine when you are filling it. Clean any spilled rinse aid with the help of a tissue paper/towel.
- Lid of the rinse aid reservoir is left open. >>> Make sure that the lid of the rinse aid reservoir is closed after adding rinse aid.
Kitchen utensils are broken.
- Dishes are not placed orderly in the machine. >>> Load the dishes as described in the user manual.
- Baskets are overloaded. >>> Do not overload the baskets in excess of their capacity.
Water remains in the dishwasher at the end of the programme.
- Filters are clogged. >>> Check if the filter system is clean. Clean the filter system regularly as illustrated in section "Cleaning and Care".
- Discharge hose is clogged/blocked. >>> Check the discharge hose. If necessary, remove the discharge hose, clear the blockage and insert is as illustrated in the user manual.

If you cannot eliminate the problem although you follow the instructions in this section, consult your dealer or the Authorised Service Agent. Never try to repair a nonfunctional product yourself.


This warranty is provided in Australia by Glen Dimplex Australia Pty Limited ABN 69 118 275 460 (Phone number 1300 556 816) and in New Zealand by Glen Dimplex New Zealand Limited NZBN 9429000069823 (Phone number 09 274 8265) in respect of the Euromaid product.
1. Euromaid Express Warranty
Subject to the exclusions below, we warrant that the product will not have any electrical or mechanical breakdowns within:
a) In the case of Euromaid products used for personal, domestic or household purposes, a period of 2 years from the date the product is purchased as a brand-new product from a retailer located in Australia / New Zealand.
b) In the case of Euromaid products used for purposes other than personal, domestic or household purposes (including business or commercial use), a period of 90 days from the date the product is purchased as a brand-new product from a retailer located in Australia / New Zealand. Euromaid products are designed and intended for domestic use only; and
c) All warranty repairs must be carried out by Glen Dimplex or their nominated service agent
Note: warranty periods detailed above may vary in line with agreements with select retail and builder partners and may differ between Australia and New Zealand.
The benefits conferred by this express warranty are in addition to the Consumer Guarantees referred to in section 3 and any other statutory rights you may have under the Australian / New Zealand Consumer Law and/or other applicable laws.
2. Warranty exclusions
This express warranty does not apply where:
a) The product has been installed, used or operated otherwise than in accordance with the product manual or other similar documentation provided to you with the product;
b) The product requires repairs due to damage resulting from accident, misuse, incorrect installation, insect or vermin infestation, improper liquid spillage, cleaning or maintenance, unauthorised modification, use on an incorrect voltage, power surges and dips, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories or exposure to abnormally corrosive conditions, events independent of human control which occurred after the goods left the control of Glen Dimplex;
c) The repair relates to the replacement of consumable parts such as fuses and bulbs or any other parts of the product which require routine replacement;
d) You are unable to provide us with reasonable proof of purchase for the product;
e) the breakdown occurs after the expiry of the express warranty period set out in section 1 or
f) the product was not purchased in Australia / New Zealand as a brand-new product.
3. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian / New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
4. How to make a claim
You may make a claim under this warranty through our website, contacting our customer care line or via email. Contact details for Glen Dimplex Australia and New Zealand can be found at the end of this document
To make a valid claim under this warranty, you must:
a) Lodge the claim with us as soon as possible and no later than 14 days after you first become aware of the breakdown;
b) Provide us with the product serial number;
c) Provide us with reasonable proof of purchase for the product. This can take the form of a store receipt, new home handover form or other payment receipt documentation; and
d) If required by us, provide us (or any person nominated by us) with access to the premises at which the product is located at times nominated by us (so that we can inspect the product).
5. Warranty claims
If you make a valid claim under this warranty and none of the exclusions set out in section 2 apply, we will, at our election, either repair the product or replace the product with a product of identical specification (or where the product is superseded or no longer in stock, with a product of as close a specification as possible).
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Products are designed and supplied for normal domestic use. We will not be liable to you under this warranty for business loss or damage of any kind whatsoever.
Glen Dimplex Australia Pty Ltd Glen Dimplex New Zealand Ltd
www.glendimplex.com.au www.glendimplex.co.nz
Australia New Zealand
Ph: 1300 556 816 Ph: 09 274 8265
customer.care.ha@glendimplex.com.au
nztechserv@glendimplex.co.nz
Notes
The manufacturer will not be responsible for any damage to property or to persons caused by incorrect installation or improper use of the appliance.
The manufacturer is not responsible for any inaccuracies, due to printing or transcription errors, contained in this manual. In addition, the appearance of the figures reported is also purely indicative.
The manufacturer reserves the right to make changes to its products when considered necessary and useful, without affecting the essential safety and operating characteristics.
Glen Dimplex constantly seeks ways to improve the specifications and designs of their products. Whilst every effort is made to produce up to date literature, this document should not be regarded as an infallible guide. Actual product only should be used to derive cut out sizes.
All appliances must be installed by a qualified person/s with adherence to the relevant electrical, plumbing and building codes, with compliance being issued as required by state or national legislation.
Additionally, all upright cookers must have the anti-tilt device installed correctly in adherence to the relevant standards by a licenced installer.
For maximum effectiveness and efficiency all rangehoods should be installed with the use of ductwork, by a licenced installer with adherence to the relevant state and national building codes and regulations.
All Glen Dimplex appliances are for Domestic use only, and must be installed by a licence installer into Domestic Applications only, without exception and to the required Authorities guidelines. Any installation outside of this will VOID warranty. Alfresco areas are not a Domestic application.
Euromaid
Distributed by:
Glen Dimplex Australia Pty Ltd Glen Dimplex New Zealand Ltd
For full terms and conditions, or to register your product warranty, please visit our website: www.glendimplex.com.au ____ www.glendimplex.co.nz
For service advice, please contact the Customer Care Centre by phone or email below.
Australia New Zealand
Ph: 1300 556 816 Ph: 09 274 8265
customer.care.ha@glendimplex.com.au nztechserv@glendimplex.co.nz



