C4-1-NDI-W - Security Camera DVDO - Free user manual and instructions

Product Type	Full HD PTZ Security Camera
Model	C4-1-NDI-W
Image Sensor	1/2.8-inch CMOS, 2.07 MP
Resolution	Up to 1920x1080 @ 60fps
Optical Zoom	20x (5.2-98mm)
Horizontal Field of View	56° (Wide) - 3.2° (Tele)
Minimum Illumination	0.5 Lux (F1.8, AGC ON)
Video Outputs	HDMI, SDI, CVBS, LAN (PoE), USB 3.0
Pan Range	-170° to +170°
Tilt Range	-30° to +90°
Pan Speed	0.1°/s to 100°/s
Tilt Speed	0.1°/s to 45°/s
Presets	Up to 255 (10 via remote)
AI Features	Real-Time and Regional Human Tracking
Video Compression	H.264/H.265, MJPEG, YUY2, NV12
Audio Compression	AAC, MP3, G.711A
Network Protocols	ONVIF, GB/T28181, RTSP, RTMP, SRT, VISCA over IP
Control Interfaces	RS232 (IN/OUT), RS422/RS485, IR/Wireless Remote
Power Supply	DC 12V ±10%, <1A, PoE (LAN)
Power Consumption	<12W
Dimensions (W×H×D)	181 mm × 115 mm × 149 mm
Weight	1.15 kg
Working Temperature	-10°C to +50°C
Storage Temperature	-10°C to +70°C
Housing Material	Organic materials (indoor use)
Accessories Included	Power adapter, RS232 cable, USB 3.0 cable, remote control, manual
Cleaning	Soft dry cloth; mild detergent if needed; avoid strong/corrosive detergents
Safety Warnings	Do not open case; avoid rain/moisture; use qualified technician for installation

Frequently Asked Questions - C4-1-NDI-W DVDO

What are the default IP address and login credentials for the camera?

The default IP address is 192.168.5.163. The default username is admin and the default password is admin. Your computer must be on the same network segment (e.g., 192.168.5.x) to access the web interface.

How do I set up the wireless remote control?

To pair the wireless remote, press and hold the SET and * keys together for 3 seconds. The LED will flash. When the camera receives the signal and powers on, the LED turns off, indicating successful one-to-one code matching.

How can I change the video format?

Use the rotary dial switch on the camera base. For example, position 0 corresponds to 1080P60, position 1 to 1080P50, etc. After adjusting the dial, power off and restart the camera for the change to take effect.

How do I set and recall presets via the remote control?

Press the SET PRESET button, then press a number key (0-9) to save the current position. To recall a preset, simply press the corresponding number key. To clear a preset, press CLEAR PRESET followed by the number key.

How do I enable AI human detection?

On the web interface, go to Configuration > Monocular Tracking. Turn Tracking ON and select either Presenter (real-time tracking) or Zone (regional tracking). You can set up to 4 tracking regions via the PTZ control area.

What should I do if there is no video output?

Check the power supply and ensure the power indicator is lit. Verify that the camera completes its self-check after startup. Check the DIP switch settings (must be in normal operating mode). Also inspect video cables and display device.

How do I control the camera via serial communication?

Connect via RS232 or RS422/RS485. Supported protocols are VISCA, PELCO-D, and PELCO-P. Default baud rate is 9600 (configurable). Refer to the manual for command packet structures.

Can I use the camera for live streaming?

Yes. Configure RTMP push in the web interface under Video Configure > Stream Publish. Enter the server address, port, and stream name. The camera also supports RTSP streaming at rtsp://[IP]:554/live/av0 for main stream.

How do I update the firmware?

Log into the web interface, go to System Configure > Update. Click Browse to select the .mrg firmware file, then click Upgrade. The camera will reboot after completion. It is recommended to restore factory defaults after upgrade.

What maintenance does the camera require?

Clean the lens with a soft dry cloth. If needed, use a mild detergent. Avoid strong or corrosive cleaners. For long-term storage, power off and disconnect the adapter. Do not attempt to open the camera; only qualified technicians should perform internal maintenance.

USER MANUAL C4-1-NDI-W DVDO

Close-up of a black video camera with lens and support bracket (no text or symbols visible)

DVDO-C4-1

Full HD PTZ Camera

User Manual

Version: V1.0.0

Precaution

Improper operations may damage the product and result in mechanical failure.

Please note the following:

Line drawing of a hand holding a camera on a base, with a black 'X' symbol nearby (no text or symbols on the diagram itself)

Do not move the camera by grabbing the head.

Move the camera by holding the bottom with one or both hands.

Do not rotate the lens and holder manually whether the camera is power on or off. Doing so may damage the camera and result in self-check failure and inability to start the camera.

Illustration of a hand operating a mechanical device with a circular component and directional arrows, no text or symbols present.

This manual introduces functions, installations and operations for this PTZ camera in detail. Please read carefully before installation and use.

1. Caution

1.1 Avoid damage to product caused by heavy pressure, strong vibration or immersion during transportation, storage and installation.
1.2 Housing of this product is made of organic materials. Do not expose it to any liquid, gas or solids which may corrode the shell.
1.3 Do not expose the product to rain or moisture.
1.4 To prevent the risk of electric shock, do not open the case. Installation and maintenance should only be carried out by qualified technicians.
1.5 Do not use the product beyond the specified temperature, humidity or power supply specifications.
1.6 Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the image;
1.7 This product contains no parts which can be maintained by users themselves. Any damage caused by dismantling the product by user without permission is not covered by warranty.

2. Electrical Safety

Installation and use of this product must strictly comply with local electrical safety standards.

The power supply of the product is ±12V , the max electrical current is 2A.

Technical line drawing of a mechanical component with no visible text or symbols

3. Installation

1.1 Do not rotate the camera head violently, otherwise it may cause mechanical failure;
1.2 This product should be placed on a stable desktop or other horizontal surface. Do not install the product obliquely, otherwise it may display inclined image;
1.3 Ensure there are no obstacles within rotation range of the holder.
1.4 Do not power on before completely installation.

4. Magnetic Interference

Electromagnetic fields at specific frequencies may affect the video image. This product is Class A. It may cause radio interference in household application. Appropriate measure is required.

on. Appropriate measure is required.

Contents

1. Camera Installation....1

1.1 Camera Introduction....1
1.2 Interfaces and Connection ...... 2
1.3 Mounting Brackets....2

2. Product Overview ...... 7

2.1 Dimensions....7
2.2 Accessory....7
2.3 RS-232 Interface....8
2.4 Rotary Dial Switch 9
2.5 Main Features ...... 9
2.6 Specifications....10

3. Remote Control....13

3.1 Match Code for Wireless Remote Control....13
3.2 Keys Introduction for IR Remote Control....13
3.3 Menu Introduction....17

4. Network Configuration....18

4.1 Network Connection....18
4.2 IE Login....19
4.3 Streaming....19
4.4 Software Upgrade 21
4.5 Webpage Configuration for Human Detection....22

5. Serial Communication Control....23

5.1 VISCA Protocol Return Command....23
5.2 VISCA Protocol Control Command 23
5.3 VISCA Protocol Inquiry Command....26
5.4 PELCO-D Protocol Command List....27
5.5 PELCO-P Protocol Command List....28

6. Maintenance and Troubleshooting....29

6.1 Maintenance....29
6.2 Troubleshooting....29

7. Copyright Statement....30

1. Camera Installation

1.1 Camera Introduction

Figure 1.1 Interface of SU (standard) Model

1. Camera Lens
2. Camera Base
3. Remote Control Receiving Indicator
4. Infrared Receiver
5. Tripod Screw Hole
6. Screw Hole for Tripod
7. SDI Output Interface
8. HDMI

9. USB 3.0

10. Audio Input Interface(LINE-IN)

11. Rotary Dial Switch
12. RS232 Input Interface (input)
13. RS232 Output Interface (Output)
14. RS422 Compatible with RS485 Interface
15. LAN Port
16. Power Input Socket (DC12V)
17. Power Switch Button

1.2 Interfaces and Connection

Figure 1.3 Wiring Diagram

1) After power on and self-check, the camera will automatically return to the preset 0 position if it's pre-set.
2) The default address for the IR remote control is 1#. If the menu is restored to factory defaults, the remote control default address will restore to 1#.

1.3 Mounting Brackets

Note:

Ceiling or wall mounting brackets can only be mounted on template and concrete wall.

For safety reason, plasterboard is not recommended.

1) Wall Mounting:

STEP 2

2) Ceiling Mounting

2. Product Overview

2.1 Dimensions

Figure 2.2 Product Dimensions

2.2 Accessory

Please check below standard and optional accessories when unpacking the box.

Standard Accessory	Optional Accessory
Power adapter	Wireless Remote Control
RS232 Cable	Ceiling Mount
User Manual	Wall Mount
USB3.0 Cable	Infrared Remote Control
Warranty Card

2.3 RS-232 Interface

1). RS-232 Interface Definition

Connection to PC or Camera Controller

graph TD
    A["1. DTR"] --> B["2. DSR"]
    A --> C["3. TXD"]
    A --> D["4. GND"]
    A --> E["5. RXD"]
    A --> F["6. GND"]
    A --> G["7. IR OUT"]
    A --> H["8. NC"]
    I["1. DCD"] --> J["2. RXD"]
    I --> K["3. TXD"]
    I --> L["4. DTR"]
    I --> M["5. GND"]
    I --> N["6. DSR"]
    O["7. RTS"] --> P["8. CTS"]
    O --> Q["9. RI"]

graph LR
    A["Camera RS232 in"] --> B["MD8M"]
    B --> C["DB9F"]
    C --> D["PC / Camera Controller RS232 interface"]

2). RS232 Mini-DIN 8-pin: Port Definition

NO.	Port	Definition
1	DTR	Data Terminal Ready
2	DSR	Data Set Ready
3	TXD	Transmit Data
4	GND	Signal Ground
5	RXD	Receive Data
6	GND	Signal Ground
7	IR OUT	IR Commander Signal
8	NC	No Connection

3). RS232 (DB9) Port Definition

NO.	Port	Definition
1	DCD	Data Carrier Detect
2	RXD	Receive Data
3	TXD	Transmit Data
4	DTR	Data Terminal Ready
5	GND	System Ground
6	DSR	Data Set Ready
7	RTS	Request to Send
8	CTS	Clear to Send
9	RI	Ring Indicator

4). VISCA networking as shown below:

graph TD
    A["VISCA Controller"] --> B["VISCA Equipment"]
    B --> C["IN OUT"]
    B --> D["IN OUT"]
    B --> E["IN OUT"]
    C --> F["Out"]
    D --> G["Out"]
    E --> H["Out"]

Camera cascade connection

Camera 1 Camera 2

1.DTR 1.DTR

2.DSR 2.DSR

3.TXD 3.TXD

4.GND 4.GNE

5.RXD 5.RXD

6.GND 6.GND

7.IR OUT 7.OPEN

1. NC 8.OPEN

2.4 Rotary Dial Switch

0: Video Format 1080P60 8: Video Format 720P59.94

1: Video Format 1080P50 9: ----

2: Video Format 1080P30 A: ----

3: Video Format 1080P25 B: ----

4: Video Format 720P60 C: ----

5: Video Format 720P50 D: ----

6: VideoFormat 1080P59.94 E: ----

7: Video Format 1080P29.97 F: ----

Note: After turning the dial to modify the video format, power off and restart to take effect. After turning the dial to F, power off and restart, the menu will display the video format.

2.5 Main Features

This camera provides optimized functions, superior performance and rich video output interfaces. Featuring advanced ISP processing algorithms, it offers vivid high resolution video with a excellent depth and color rendition. It supports H.264/H.265 encoding for fluent motion video and clarity under low bandwidth conditions.

● Full HD Resolution: 1/2.8 inch high quality CMOS sensor. Resolution is up to 1920x1080 with frame rate up to 60 fps.
● 20X Optical Zoom Lens
● Leading Auto Focus Technology: Fast, accurate and stable auto focusing technology.
● Low Noise and High SNR: Super high SNR image is achieved with low noise CMOS. Advanced 2D/3D noise reduction technology further reduces the noise while ensuring high image clarity.
● Multiple video output interfaces: HDMI, SDI, CVBS, LAN.
Simultaneously output audio and video signal via HDMI, SDI and LAN. LAN interface support POE, USB 3.0 support dual code stream, SDI support transmission up to 100m under 1080P60 format
- Multiple Audio/Video Compression Standards: Support H.264/H.265 video compression, up to 1920×1080 resolution 60 fps; support AAC, MP3 and G.711A audio compression, 8000, 16000, 32000, 44100, 48000 sampling frequency
- USB3.0 Support Dual Coding Stream: Support main stream and sub-stream, and simultaneous output; support YUY2, MJPEG, H.264, NV12, H.265 video coding format
● Built-in Gravity Sensor: support PTZ auto-flip function and easy installation.
- Multiple Network Protocol: support ONVIF, GB/T28181, RTSP, RTMP, VISCA OVER IP, IP VISCA, RTMPS,SRT protocols; Support RTMP push mode, easy to be connected to streaming server (Wowza, FMS); Support RTP multicast mode;
● Control Interface: RS422 is compatible with RS485, RS232-IN, RS232-OUT, and the RS232 interface supports cascading.
- Multiple Control Protocol: Support VISCA, PELCO-D, PELCO-P protocols; Support automatic identification protocols.
- Quiet Pan / Tilt Movement: with high accuracy step driving motor, camera can pan / tilt extremely quiet and smooth.
- Various remote controls: Users can choose infrared remote control or wireless remote control according to the environmental conditions used. The 2.4G wireless remote control is not affected by angle, distance, and infrared interference. Support the remote control signal transparent transmission function, which is convenient for back-end equipment to use.
● AI Human Detection: Built-in high-speed processor and advanced image processing and analysis algorithms, users can choose real-time tracking and regional tracking according to the environment.
- Multiple Application: Online-education, Lecture Capture, Webcasting, Video conferencing, Tele-medicine, Unified Communication, Emergency command and control systems, etc.

2.6 Specifications

Camera Parameter
Optical Zoom	20X
Focus	5.2 -- 98mm
FOV	3.2° (N)56° (W)
Aperture Value	F1.5 -- F3.0
Effective Pixels	2.07, 1/2.8-inch high-quality CMOS sensor
Video Format	HDMI/SDI: 1080P60, 1080P50, 1080P30, 1080P25, 720P60, 720P50,1080P59.94, 1080P29.97, 720P59.94;USB3.0: main stream: YUY2/NV12:1920×1080/1280×720/1024×576/800×600/800×448/640×360/640×480/480×270/320×180@30/25/20/15/10/5fps;MJPG/H264:1920×1080/1600×896/1280×720/1024×576/960×540/800×600/800×448/720×576/720×480/640×360/640×480/480×270/352×288/320×240@30/25/20/15/10/5fps;Sub-stream: YUY2/NV12:1920×1080/1280×720/1024×576/800×600/800×448/640×360/640×480/480×270/320×180@30/25/20/15/10/5fps;MJPG/H264:1920×1080/1600×896/1280×720/1024×576/960×540/800×600/800×448/720×576/720×480/640×360/640×480/480×270/352×288/320×240@30/25/20/15/10/5fps;
Minimum illumination	0.5Lux(F1.8, AGC ON)
DNR	2D & 3D
AWB	Automatic, manual, one-key white balance, specified color temperature
Focus mode	Automatic, manual, one-key focus
Exposure mode	Auto, manual, shutter priority, aperture priority, brightness priority
Iris value	F1.8 -- F11, CLOSE
Shutter Speed	1/25 -- 1/10000
BLC	on/off
Dynamic range	Off, 1 -- 8
Image adjustment	Brightness, chroma, saturation, contrast, sharpness, black and white mode, gamma curve
SNR	≥50dB
AI Function & Performance
Real-Time Tracking	Maximum Tracking Range: 6-7 meters. Support speakers to walk at a speed of 3-4 meters
Regional Tracking	Maximum Tracking Region: 4. Support set the region within horizontal -170°~+170° and vertical -30°~+90°
Interface
Product Interface	HDMI, LAN (POE), USB3.0 (Type B, Compatible with USB2.0), SDIA-IN, RS232-IN, RS232-OUT, RS422 (Compatible with RS485), Rotary Switch DC12V Power
Video Encoding Format	LAN interface: Support main stream and sub-stream H.265, H.264USB3.0 Interface: Main stream support YUY2, MJPG, H264, NV12
Audio Input Interface	Dual channel 3.5mm linear input
Audio Output Interface	HDMI, SDI, LAN, USB3.0
Audio Compression	AAC, MP3, G.711A
LAN Interface	10M/100M/1000M adaptive Ethernet port, support POE power supply, support audio and video output
Network Protocol	RTSP, RTMP, ONVIF, GB/T28181, VISCA OVER IP, IP VISCA, RTMPS, SRTSupport remote upgrade, remote restart, remote reset
Control Interface	RS232-IN, RS232-OUT, RS422 compatible with RS485
Serial Communication Protocol	VISCA/Pelco-D/Pelco-P; support baud rate 115200/38400/9600/4800/2400
USB Communication Protocol	UVC (video communication protocol), UAC (audio communication protocol)
Power Interface	HEC3800 Power socket (DC12V)
Power Adapter	Input AC110V-AC220V; output DC12V/2.5A
Input Voltage	DC12V±10%
Input Currency	<1A
Consumption	<12W

PTZ
Pan rotation	-170° -- +170°
Tilt rotation	-30° -- +90°
Pan speed	0.1°/s -- 100°/s
Tilt speed	0.1°/s -- 45°/s
Preset speed	Pan: 100°/s, Tilt: 45°/s
Preset quantity	Maximum 255 preset positions can be set(10 via remote controls)
Other Parameter
Storage temperature	-10°C -- +70°C
Storage humidity	20% -- 95%
Working temperature	-10°C -- +50°C
Working humidity	20% -- 80%
Dimension	181mm×115mm×149mm
Weight	1.15kg
Environment	Indoor
Accessory
Standard accessory	Power adapter, RS232 control line, USB3.0 connection line, remote control, manual, warranty card & certificate
Optional accessory	Ceiling mounting bracket, wall mounting bracket

3. Remote Control

3.1 Match Code for Wireless Remote Control

One to One Code Matching:

Press the SET and * keys together for 3 seconds. LED indicator will start flashing. When the camera receives the signal and powers on, LED indicator will turn off if the code matched successfully. The camera can be controlled by this wireless remote control only after successful one-to-one code pairing. Otherwise, please clear the remote control's code matching or use another remote control to pair with the camera again.

If one-to-one code matching fails, the red LED light flashes for 20 seconds then turns off, and the camera will stop code matching and enter sleep mode. Press any key to wake up the camera and re-match code.

Note: After successful code matching, please select the camera address to control it.

Clearing Code:

Press the SET and * keys together for 3 seconds. LED indicator will start flashing, and the camera will power off and on. The LED indicator will turn off once code is cleared.

Sleep Mode and Wake Up:

Press any key to wake up the camera from sleep mode.

3.2 Keys Introduction for IR Remote Control

1). In this manual, "press the key" means a click rather than a long-press, and a special note will be given if a long-press for more than one second is required.
2). When a key-combination is required, do it in sequence. For example, “【*】+【#】+【F1】” means press“【*】” first and then press“【#】” and last press“【F1】”.

1. Standby Key

The camera enters standby mode if long press 3s on standby key;

Long press 3s again on the standby key, the camera will self-check again and return to HOME position (If preset 0 position is set, the camera will return to preset 0 position).

2. Camera Selection

3. Focus Control

4. Zoom Control

Select the camera address to control.

Auto: auto focus mode

Manual: manual focus mode

Focus + (near):Press 【FOCUS +】 key (Valid only in manual focus mode)

Focus - (far): Press 【FOCUS -】 key (Valid only in manual focus mode)

Press and hold the keys, the action of focus will keep continue and stop as soon as the key is released.

Press and hold the keys, the action of focus will keep continue and stop as soon as the key is released.

5. Set and Clear Presets

6. Pan/Tilt Control

7. Menu Setting

Set Preset: press 【 SET PRESET 】 button, and then press the number key 0-9 to set preset positions.

Note: 10 presets via remote control.

Call Preset: Press a number key 0-9 directly to call a preset position.

Clear Preset: press 【CLEAR PRESET】 button, and then press the number key 0-9 to clear preset positions.

Note : press the【#】 key three times continually to clear all presets.

Up: press ▲ Down: press ▼ Left: press ◀ Right: press ▶ Back to middle position: press 【HOME】

Press and hold the up/down/left/right key, the pan/tilt movements will keep running, from slow to fast, until it runs to the endpoint; stop as soon as the key is released.

【MENU】: Open / close the OSD menu

【HOME】: Camera lens back to the middle position; Confirm button; Enter next menu

8. Camera Remote Control Address Setting

【*】+【#】+【F1】:Camera Address No.1

【*】+【#】+【F2】:Camera Address No. 2

【*】+【#】+【F3】:Camera Address No. 3

Note: If the address of former remote control is not address 1 but another one from 2, 3, 4, the corresponding camera address will restore to address 1 when all parameters are restored to factory default. User should change the remote control address to address 1.

10. Shortcut Keys of AI Functions

【F1】: Turn off AI Human Detection
【F2】: Turn on AI Human Detection
【F3】: Toggle between real time tracking mode and region tracking mode
【F4】: Chang tracking target on real tracking mode

3.3 Menu Introduction

Note: The modification valid only if exit the menu before save and power off.

1). Menu Control

【MENU】: Enter / exit the OSD menu or return to the previous menu

【HOME】: Enter next menu

4.1 Network Connection

Direct connection: Connect the camera and computer by network connecting cable.

Internet connection mode: Connect the camera to Internet by Router or Switcher and user can login the device by browser web page.

Note: Please do not put the power cable and network cable in places where can be easily touched, to prevent video unstable signal transmission due to poor contact of cables.

The computer must have the network segment where the camera IP address belongs to. The device will not be accessible if without the segment.

The camera default IP address is 192.168.5.163, segment 5 must be added in the computer.

Firstly open the window of Local Area Connection Properties on computer, select the “Internet protocol version 4(TCP/IPv4)”. Double click or click the property “Internet” protocol version 4 (TCP/IPv4) to enter into the Internet Protocol Version 4(TCP/IPv4) Properties window; select “Advanced” to enter into the Advanced TCP/IP Setting and add IP and subnet mask. Click the “Confirm” to finish the adding of IP segment. User can add the corresponding network segment according to the revised IP address of the camera.

Note: The IP address to be added cannot be same with that of other computers or devices. The existence of this IP address needs to be verified before adding.

To verify whether the network segment has been successfully added, click the "Start" and select "Operation" to input cmd, then click CONFIRM and open DOS command window, ping 192.168.5.26 and press Enter key to display information as shown below:

After camera power on and self-check, follow the steps above to verify network connection. Open DOS command window, ping 192.168.5.163 and press Enter key.

4.2 IE Login

1) Client Login

Input the default IP address 192.168.5.163 in the browser and click Enter button to enter into Web Client login page. User can login as administrator and normal user. If login as administrator (Default User name/Password: admin), users can preview, playback, and set configuration in the Web Client; If login in as normal user (Default User name/Password:user1 or user2), users can only preview, playback and logout, no option for configuration.

Note: Web access support IE based browsers: IE, 360 browsers and etc.

Chrome login is available after firmware update, but only support basic configuration and preview video, no functions of record video, voice volume, video capture and playback.

2). Download and Install Plug in for IE login

If it's the first time to login via IE browser, the login page will prompt "Playback plug-in is not installed, please download and install!" Click on this message, download and install MRWebXinstall.exe according to the information.

3). Web Page Login

After installing the plug-in, enter the user name and password, click login (the initial default user name and password are: "admin", you can change the user name and password after entering), enter the Web client management interface.

Enter user name and password (default user name and password: "admin").

Users can manage and change user name, password and etc.

4.3 Streaming

1). Video Stream Capture

Configurations -> Video Configure-> Video Encode

Configure the parameters according to the network environment.

Note: stream name live/av0 (live/ XXX)

For example:

The default IP address of the camera is 192.168.5.163. The way to obtain the RTSP video stream is as below rtsp://192.168.5.163:554/live/av0 (av0 main stream) rtsp://192.168.5.163:554/live/av1 (av1 sub stream)

The default IP address of the camera is 192.168.5.163. the way to obtain RTMP video stream is as below

rtmp://192.168.5.163:1935/live/av0 (av0 main stream)

rtmp://192.168.5.163:1935/live/av1 (av1 sub stream)

2). Push Video Stream

Configurations -> Video Configure-> Stream Publish

Push RTMP stream to public network server, the stream camera must be on the public network, otherwise it will fail to connect to server.

Host address: server address, which can be either a domain name or an IP address

Host port: server default port number

Stream name: live/test (live/ XXX)

Username and password: the username and password set by the server, or leave it empty

Access url: rtmp://host domain name: host port/live/xxx

Or (rtmp://host IP address: host port/live/xxx)

4.4 Software Upgrade

1). Log in to the web page and manage camera settings. The default page is preview interface, where users cam PTZ control, record video, preset camera positions and etc.
2). Configurations -> System Configure-> Update

3). Click "browse" to select .mrg update file, then click upgrade button to finish software upgrade.
4). Camera reboots after completion of firmware update. It prompts with "successful upgrade."

Log in to check the firmware version to confirm successful software upgrade.

Then click "restore factory default", reboot and restore parameters to factory default (default IP 192.168.5.163, user name: admin; password admin).

4.5 Webpage Configuration for Human Detection

1. After login, enter into the management interface and turn on Tracking below "Monocular Tracking"
2. On the right top is PTZ control area, in which you can set the preset region of Regional Tracking. Interface is as below.

Regional Settings Steps (We take Region1 as an example):

1. On the PTZ Area, adjust image by clicking direction buttons to select one region.

2. After finishing region1 setting, click "Set" to complete the Region1 Tracking. Other region settings are same as region1 setting steps.

You can set 4 different regions, and minimum 2 regions. And the Regional Tracking settings can only be configured through the webpage.

Call out the regional tracking: Click "Run" of corresponding region on the "Regional settings" area.

1. Each preset preview image must be continuous from left to right and overlap when setting the tracking regions.

2. You need to tick next to the region number to save the setting location when you setting the region.

graph TD
    A["region 1"] --> B["region2"]
    B --> C["region3"]
    C --> D["region4"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#fcc,stroke:#333
    subgraph Region1
        A
        B
        C
        D
    end
    subgraph Region2
        B
        C
        D
    end
    subgraph Region3
        C
        D
    end
    subgraph Region4
        D
    end
    A -.-> B
    B -.-> C
    C -.-> D
    D -.-> E["Table"]

5. Serial Communication Control

Under normal working conditions, the device can be controlled through the RS232/RS485 interface. The RS232 serial port parameters are as follows:

Baud rate: 2400/4800/9600/38400/115200 bit/sec; start bit: 1 bit; data bit: 8 bits; stop bit: 1 bit; parity bit: none

After power on, the device first turns to the lower left and then back to the middle position. The zoom lens is pulled to the farthest position, and then pulled back to the most recent self-check to complete. If the device has saved No. 0 preset after initialization, the device will be set to No. 0 preset. At this point, the user can use the serial port command to control the device.

5.1 VISCA Protocol Return Command

Ack/Completion Message
	Command Packet	Note
ACK	z0 41 FF	Returned when the command is accepted.
Completion	z0 51 FF	Returned when the command has been executed.

z = Camera Address + 8

Error Messages
	Command Packet	Note
Syntax Error	z0 60 02 FF	Returned when the command format is different or when a command with illegal command parameters is accepted
Command Not Executable	z0 61 41 FF	Returned when a command cannot be executed due to current conditions. For example, when commands controlling the focus manually are received during auto focus.

5.2, VISCA Protocol Control Command

Command	Function	Command Packet	Note
AddressSet	Broadcast	88 30 0p FF	p: Address setting
IF_Clear	Broadcast	88 01 00 01 FF	I/F Clear
CAM_Power	On	8x 01 04 00 02 FF	Power ON/OFF
	Off	8x 01 04 00 03 FF
CAM_Zoom	Stop	8x 01 04 07 00 FF
	Tele(Standard)	8x 01 04 07 02 FF
	Wide(Standard)	8x 01 04 07 03 FF
	Tele(Variable)	8x 01 04 07 2p FF	p = 0(low) - 7(high)
	Wide(Variable)	8x 01 04 07 3p FF
	Direct	8x 01 04 47 0p 0q 0r 0s FF	pqrs: Zoom Position
CAM_Focus	Stop	8x 01 04 08 00 FF
	Far(Standard)	8x 01 04 08 02 FF
	Near(Standard)	8x 01 04 08 03 FF
	Far(Variable)	8x 01 04 08 2p FF	p = 0(low) - 7(high)
	Near (Variable)	8x 01 04 08 3p FF
	Direct	8x 01 04 48 0p 0q 0r 0s FF	pqrs: Focus Position
	Auto Focus	8x 01 04 38 02 FF
	Manual Focus	8x 01 04 38 03 FF
	One Push mode	8x 01 04 38 04 FF
	Direct	8x 01 04 47 0p 0q 0r 0s 0t 0u 0v 0w FF	pqrs: Zoom Position tuvw: Focus Position
CAM_AFSensitivity	High	8x 01 04 58 01 FF	Focus sensitivity Setting
	Normal	8x 01 04 58 02 FF
	Low	8x 01 04 58 03 FF
CAM_AFZone	Top	8x 01 04 AA 00 FF	Focus Region Setting
	Center	8x 01 04 AA 01 FF
	Bottom	8x 01 04 AA 02 FF
	ALL	8x 01 04 AA 03 FF
CAM_WB	One Push mode	8x 01 04 35 03 FF
	One Push Trigger	8x 01 04 10 05 FF	One Push WB Trigger(Enabled during One Push WB mode)
	CAM_WB Mode	8x 01 04 35 pq FF	pq = 00--33 WBMode
CAM_AWBSensitivity	Low	8x 01 04 A9 00 FF	WB Sensitivity Setting
	Normal	8x 01 04 A9 01 FF
	High	8x 01 04 A9 02 FF
CAM_RGain	Reset	8x 01 04 03 00 FF	Manual Control of R Gain
	Up	8x 01 04 03 02 FF
	Down	8x 01 04 03 03 FF
	Direct	8x 01 04 43 00 00 0p 0q FF	pq: R Gain
CAM_Bgain	Reset	8x 01 04 04 00 FF	Manual Control of B Gain
	Up	8x 01 04 04 02 FF
	Down	8x 01 04 04 03 FF
	Direct	8x 01 04 44 00 00 0p 0q FF	pq: B Gain
CAM_AE	Full Auto	8x 01 04 39 00 FF	Automatic Exposure mode
	Manual	8x 01 04 39 03 FF	Manual Control mode
	Shutter priority	8x 01 04 39 0A FF	Shutter Priority Automatic Exposure mode
	Iris priority	8x 01 04 39 0B FF	Iris Priority Automatic Exposure mode
	Bright	8x 01 04 39 0D FF	Bright mode
CAM_Shutter	Reset	8x 01 04 0A 00 FF	Shutter Setting
	Up	8x 01 04 0A 02 FF
	Down	8x 01 04 0A 03 FF
	Direct	8x 01 04 4A 00 00 0p 0q FF	pq: Shutter Position
CAM_Iris	Reset	8x 01 04 0B 00 FF	Iris Setting
	Up	8x 01 04 0B 02 FF
	Down	8x 01 04 0B 03 FF
	Direct	8x 01 04 4B 00 00 0p 0q FF	pq:Iris Position
CAM_Gain Limit	Reset	8x 01 04 0C 00 FF	Gain Limit Setting
	Up	8x 01 04 0C 02 FF
	Down	8x 01 04 0C 03 FF
	Gain Limit	8x 01 04 2C 0p FF	p: Gain Positon
CAM_Bright	Reset	8x 01 04 0D 00 FF	Bright Setting
	Up	8x 01 04 0D 02 FF
	Down	8x 01 04 0D 03 FF
	Direct	8x 01 04 4D 00 00 0p 0q FF	pq: Bright Positon
CAM_ExpComp	On	8x 01 04 3E 02 FF	Exposure Compensation ON/OFF
	Off	8x 01 04 3E 03 FF
	Reset	8x 01 04 0E 00 FF	Exposure Compensation Amount Setting
	Up	8x 01 04 0E 02 FF
	Down	8x 01 04 0E 03 FF
	Direct	8x 01 04 4E 00 00 0p 0q FF	pq: ExpComp Position
CAM_Back Light	On	8x 01 04 33 02 FF	Back LightCompensation
	Off	8x 01 04 33 03 FF
CAM_WDRStrength	Reset	8x 01 04 21 00 FF	WDR Level Setting
	Up	8x 01 04 21 02 FF
	Down	8x 01 04 21 03 FF
	Direct	8x 01 04 51 00 00 00 0p FF	p: WDR Level Positon
CAM_NR	2D	8x 01 04 53 0p FF	P=0-7 0:OFF
	3D	8x 01 04 54 0p FF	P=0-8 0:OFF
CAM_Gamma		8x 01 04 5B 0p FF	p = 0 - 4 0: Default 1: 0.45 2: 0.503: 0.55 4: 0.63
CAM_Low-Light Mode	ON	8x 01 04 2D 01 FF	Low-Light Mode Setting
	OFF	8x 01 04 2D 00 FF
CAM_Gain		8x 01 04 4C 00 00 0p 0q FF	pq: 0-15
CAM PresetSpeed		8x 01 01 0p FF	p: 1-10
CAM_Flicker	OFF	8x 01 04 23 00 FF	OFF
	50HZ	8x 01 04 23 01 FF	50HZ
	60HZ	8x 01 04 23 02 FF	60HZ
CAM_Aperture	Reset	8x 01 04 02 00 FF	Aperture Control
	Up	8x 01 04 02 02 FF
	Down	8x 01 04 02 03 FF
	Direct	8x 01 04 42 00 00 0p 0q FF	pq: Aperture Gain
CAM_Picture effect	B&W-Mode	8x 01 04 63 04 FF	Picture effect Setting
	OFF	8x 01 04 63 00 FF
CAM_Memory	Reset	8x 01 04 3F 00 pq FF	pq: Memory Number(=0 to 254)Corresponds to 0 to 9 on the Remote Commander
	Set	8x 01 04 3F 01 pq FF
	Recall	8x 01 04 3F 02 pq FF
CAM_LR_Reverse	On	8x 01 04 61 02 FF	Image Flip Horizontal ON/OFF
	Off	8x 01 04 61 03 FF
CAM_PictureFlip	On	8x 01 04 66 02 FF	Image Flip Vertical ON/OFF
	Off	8x 01 04 66 03 FF
CAM_ColorSaturation	Direct	8x 01 04 49 00 00 0p 0q FF	p=0~7,q=0~f orpq: ColorSaturation Positon
CAM_IDWrite		8x 01 04 22 0p 0q 0r 0s FF	pqrs: Camera ID (=0000 to FFFF)
SYS_Menu	ON	8x 01 04 06 06 02 FF	Turn on the menu screen
	OFF	8x 01 04 06 06 03 FF	Turn off the menu screen
IR_Receive	ON	8x 01 06 08 02 FF	IR(remote commander)receive On/Off
	OFF	8x 01 06 08 03 FF
CAM_SettingReset	Reset	8x 01 04 A0 10 FF	Reset Factory Setting
CAM_Brightness	Direct	8x 01 04 A1 00 00 0p 0q FF	pq: Brightness Position
CAM_Contrast	Direct	8x 01 04 A2 00 00 0p 0q FF	pq: Contrast Position
CAM_Flip	OFF	8x 01 04 A4 00 FF	Single Command For Video Flip
	Flip-H	8x 01 04 A4 01 FF
	Flip-V	8x 01 04 A4 02 FF
	Flip-HV	8x 01 04 A4 03 FF
CAM_VideoSystem	Set camera video system	8x 01 06 35 00 0p FF	P: 0~E Video format0:1080P601:1080P502:Invalid Command3:Invalid Command4:720P605:720P506:1080P307:1080P25A:1080P59.94B:Invalid CommandC:720P59.94D:1080P29.97E:Invalid Command
Pan_tiltDrive	Up	8x 01 06 01 VV WW 03 01 FF	VV: Pan speed 0x01 (low speed) to 0x18 (high speed)WW: Tilt speed 0x01 (low speed) to 0x14 (high speed)YYYY: Pan PositionZZZZ: Tilt Position
	Down	8x 01 06 01 VV WW 03 02 FF
	Left	8x 01 06 01 VV WW 01 03 FF
	Right	8x 01 06 01 VV WW 02 03 FF
	Upleft	8x 01 06 01 VV WW 01 01 FF
	Upright	8x 01 06 01 VV WW 02 01 FF
	DownLeft	8x 01 06 01 VV WW 01 02 FF
	DownRight	8x 01 06 01 VV WW 02 02 FF
	Stop	8x 01 06 01 VV WW 03 03 FF
	AbsolutePosition	8x 01 06 02 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF
	RelativePosition	8x 01 06 03 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF
	Home	8x 01 06 04 FF
	Reset	8x 01 06 05 FF
Pan-tilt LimitSet	Set	8x 01 06 07 00 0W0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF	W:1 Up Right 0:Down LeftYYYY: Pan Limit Position(TBD)ZZZZ: Tilt Limit Position(TBD)
	Clear	8x 01 06 07 01 0W07 0F 0F 0F 07 0F 0F 0F FF

5.3, VISCA Protocol Inquiry Command

Command	Command Packet	Return Packet	Note
CAM_PowerInq	8x 09 04 00 FF	y0 50 02 FF	On
		y0 50 03 FF	Off(Standby)
CAM_ZoomPosInq	8x 09 04 47 FF	y0 50 0p 0q 0r 0s FF	pqrs: Zoom Position
CAM_FocusAFModeInq	8x 09 04 38 FF	y0 50 02 FF	Auto Focus
		y0 50 03 FF	Manual Focus
		y0 50 04 FF	One Push mode
CAM_FocusPosInq	8x 09 04 48 FF	y0 50 0p 0q 0r 0s FF	pqrs: Focus Position
CAM_AFSensitivityInq	8x 09 04 58 FF	y0 50 01 FF	High
		y0 50 02 FF	Normal
		y0 50 03 FF	Low
CAM_AFZoneInq	8x 09 04 AA FF	y0 50 00 FF	Top
		y0 50 01 FF	Center
		y0 50 02 FF	Bottom
		y0 50 03 FF	All
CAM_WBModeInq	8x 09 04 35 FF	y0 50 pq FF	pq = WBMode
CAM_AWBSensitivityInq	8x 09 04 A9 FF	y0 50 00 FF	Low
		y0 50 01 FF	Normal
		y0 50 02 FF	High
CAM_RGainInq	8x 09 04 43 FF	y0 50 00 00 0p 0q FF	pq: R Gain
CAM_BGainInq	8x 09 04 44 FF	y0 50 00 00 0p 0q FF	pq: B Gain
CAM_AEModeInq	8x 09 04 39 FF	y0 50 00 FF	Full Auto
		y0 50 03 FF	Manual
		y0 50 0A FF	Shutter priority
		y0 50 0B FF	Iris priority
		y0 50 0D FF	Bright
CAM_ShutterPosInq	8x 09 04 4A FF	y0 50 00 00 0p 0q FF	pq: Shutter Position
CAM_IrisPosInq	8x 09 04 4B FF	y0 50 00 00 0p 0q FF	pq: Iris Position
CAM_Gain LimitInq	8x 09 04 2C FF	y0 50 0p FF	p: Gain Positon
CAM_BrightPosInq	8x 09 04 4D FF	y0 50 00 00 0p 0q FF	pq: Bright Position
CAM_ExpCompModeInq	8x 09 04 3E FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_ExpCompPosInq	8x 09 04 4E FF	y0 50 00 00 0p 0q FF	pq: ExpComp Position
CAM_BacklightModeInq	8x 09 04 33 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_WDRStrengthInq	8x 09 04 51 FF	y0 50 0p FF	p: WDR Strength
CAM_NRLevel(2D) Inq	8x 09 04 53 FF	y0 50 0p FF	P: 2DNRLevel
CAM_NRLevel(3D) Inq	8x 09 04 54 FF	y0 50 0p FF	P: 3D NRLevel
CAM_FlickerModeInq	8x 09 04 55 FF	y0 50 0p FF	p: Flicker Settings(0: OFF, 1: 50Hz, 2:60Hz)
CAM_ApertureInq	8x 09 04 42 FF	y0 50 00 00 0p 0q FF	pq: Aperture Gain
CAM_PictureEffectModeInq	8x 09 04 63 FF	y0 50 00 FF	Off
		y0 50 04 FF	B&W
CAM_MemoryInq	8x 09 04 3F FF	y0 50 0p FF	p: Memory number last operated.
SYS_MenuModeInq	8x 09 06 06 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_LR_ReverseInq	8x 09 04 61 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_PictureFlipInq	8x 09 04 66 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_ColorSaturationInq	8x 09 04 49 FF	y0 50 00 00 0p 0q FF	pq: Color Gain setting 0h (0) to Eh (127)
CAM_IDInq	8x 09 04 22 FF	y0 50 0p FF	p: Gamma ID
IR_ReceiveInq	8x 09 06 08 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_BrightnessInq	8x 09 04 A1 FF	y0 50 00 00 0p 0q FF	pq: Brightness Position
CAM_ContrastInq	8x 09 04 A2 FF	y0 50 00 00 0p 0q FF	pq: Contrast Position
CAM_FlipInq	8x 09 04 A4 FF	y0 50 00 FF	Off
		y0 50 01 FF	Flip-H
		y0 50 02 FF	Flip-V
		y0 50 03 FF	Flip-HV
CAM_GammaInq	8x 09 04 5B FF	y0 50 0p FF	p: Gamma setting
CAM_Low-LightModeInq	8x 09 04 2D FF	y0 50 00 FF	OFF
		y0 50 01 FF	ON
CAM_VersionInq	8x 09 00 02 FF	y0 50 ab cdmn pq rs tu vw FF	ab cd : vender ID ( 0220 )mn pq : model IDrs tu : ARM Versionvw : reserve
VideoSystemInq	8x 09 06 23 FF	y0 50 0p FF	P: 0~E Video format0:1080P601:1080P502:Invalid Command3:Invalid Command4:720P605:720P506:1080P307:1080P25A:1080P59.94B:Invalid CommandC:720P59.94D:1080P29.97E:Invalid Command
Pan-tiltMaxSpeedInq	8x 09 06 11 FF	y0 50 ww zz FF	ww: Pan Max Speed zz: Tilt Max Speed
Pan-tiltPosInq	8x 09 06 12 FF	y0 50 0w 0w 0w 0w0z 0z 0z 0z FF	www: Pan Position zzzz: Tilt Position

Note: [x] in the above table represents the address of the device to be operated, [y]=[x+8] .

5.4, PELCO-D Protocol Command List

Function	Byte1	Byte2	Byte3	Byte4	Byte5	Byte6	Byte7
Up	0xFF	Address	0x00	0x08	Pan Speed	Tilt Speed	SUM
Down	0xFF	Address	0x00	0x10	Pan Speed	Tilt Speed	SUM
Left	0xFF	Address	0x00	0x04	Pan Speed	Tilt Speed	SUM
Right	0xFF	Address	0x00	0x02	Pan Speed	Tilt Speed	SUM
Upleft	0xFF	Address	0x00	0x0C	Pan Speed	Tilt Speed	SUM
Upright	0xFF	Address	0x00	0x0A	Pan Speed	Tilt Speed	SUM
DownLeft	0xFF	Address	0x00	0x14	Pan Speed	Tilt Speed	SUM
DownRight	0xFF	Address	0x00	0x12	Pan Speed	Tilt Speed	SUM
Zoom In	0xFF	Address	0x00	0x20	0x00	0x00	SUM
Zoom Out	0xFF	Address	0x00	0x40	0x00	0x00	SUM
Focus Far	0xFF	Address	0x00	0x80	0x00	0x00	SUM
Focus Near	0xFF	Address	0x01	0x00	0x00	0x00	SUM
Stop	0xFF	Address	0x00	0x00	0x00	0x00	SUM
Set Preset	0xFF	Address	0x00	0x03	0x00	Preset ID	SUM
Clear Preset	0xFF	Address	0x00	0x05	0x00	Preset ID	SUM
Call Preset	0xFF	Address	0x00	0x07	0x00	Preset ID	SUM
Query Pan Position	0xFF	Address	0x00	0x51	0x00	0x00	SUM
Query Pan Position Response	0xFF	Address	0x00	0x59	Value High Byte	Value Low Byte	SUM
Query Tilt Position	0xFF	Address	0x00	0x53	0x00	0x00	SUM
Query Tilt Position Response	0xFF	Address	0x00	0x5B	Value High Byte	Value Low Byte	SUM
Query Zoom Position	0xFF	Address	0x00	0x55	0x00	0x00	SUM
Query Zoom Position Response	0xFF	Address	0x00	0x5D	Value High Byte	Value Low Byte	SUM

5.5, PELCO-P Protocol Command List

Function	Byte1	Byte2	Byte3	Byte4	Byte5	Byte6	Byte7	Byte8
Up	0xA0	Address	0x00	0x08	Pan Speed	Tilt Speed	0xAF	XOR
Down	0xA0	Address	0x00	0x10	Pan Speed	Tilt Speed	0xAF	XOR
Left	0xA0	Address	0x00	0x04	Pan Speed	Tilt Speed	0xAF	XOR
Right	0xA0	Address	0x00	0x02	Pan Speed	Tilt Speed	0xAF	XOR
Upleft	0xA0	Address	0x00	0x0C	Pan Speed	Tilt Speed	0xAF	XOR
Upright	0xA0	Address	0x00	0x0A	Pan Speed	Tilt Speed	0xAF	XOR
DownLeft	0xA0	Address	0x00	0x14	Pan Speed	Tilt Speed	0xAF	XOR
DownRight	0xA0	Address	0x00	0x12	Pan Speed	Tilt Speed	0xAF	XOR
Zoom In	0xA0	Address	0x00	0x20	0x00	0x00	0xAF	XOR
Zoom Out	0xA0	Address	0x00	0x40	0x00	0x00	0xAF	XOR
Stop	0xA0	Address	0x00	0x00	0x00	0x00	0xAF	XOR
Focus Far	0xA0	Address	0x01	0x00	0x00	0x00	0xAF	XOR
Focus Near	0xA0	Address	0x02	0x00	0x00	0x00	0xAF	XOR
Set Preset	0xA0	Address	0x00	0x03	0x00	Preset ID	0xAF	XOR
Clear Preset	0xA0	Address	0x00	0x05	0x00	Preset ID	0xAF	XOR
Call Preset	0xA0	Address	0x00	0x07	0x00	Preset ID	0xAF	XOR
Query Pan Position	0xA0	Address	0x00	0x51	0x00	0x00	0xAF	XOR
Query Pan Position Response	0xA0	Address	0x00	0x59	Value High Byte	Value Low Byte	0xAF	XOR
Query Tilt Position	0xA0	Address	0x00	0x53	0x00	0x00	0xAF	XOR
Query Tilt Position Response	0xA0	Address	0x00	0x5B	Value High Byte	Value Low Byte	0xAF	XOR
Query Zoom Position	0xA0	Address	0x00	0x55	0x00	0x00	0xAF	XOR
Query Zoom Position Response	0xA0	Address	0x00	0x5D	Value High Byte	Value Low Byte	0xAF	XOR

5. Maintenance and Troubleshooting

6.1 Maintenance

1) Please power off the camera and disconnect the power adapter and socket, if it's not used for a long run.
2) Use soft cloth or tissue to clean the camera cover.
3) Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the video quality.

6.2 Troubleshooting

1) No video output

a. Check whether the camera power supply is connected, the voltage is normal, the power indicator is lit.
b. Whether the machine could do self-check after restarted.
c. Check whether the bottom of the DIP switch is the normal operating mode (see Table 2.2 and Table 2.3)
d. Check whether the video output cable or video display is normal

2) Image flickering issues

a. Check whether the video output cable or video display is normal

3) Video dithering when zoom-in or zoom-out

a. Check whether the camera installation position is solid
b. Whether there is shaking machine or objects around the camera

4) Remote control not works

a. Remote control address is set to 1 (if the machine is set back to the factory defaults, remote control addresses need to be back to 1 too)
b. Check whether the battery is installed on the remote controller or low.
c, Check the camera working mode is the normal operating mode (see Table 2.2 and Table 2.3)
d. Check the menu whether is closed, camera control through remote controller is only available after exiting the menu. If video output from LAN, menu will not be displayed, menu will automatically exists 30s later, and then it can be controlled by remote controller.

5) Serial port not works

a. Check whether the camera serial device protocol, baud rate, address is consistent
b. Check whether the control cable is connected properly
c. Check whether the camera working mode is the normal operating mode

6) Web pages cannot log in

a. Check if the camera outputs video normally by connecting directly to the screen.
b. Check whether the network cable is connected properly (Ethernet port yellow light flashes to indicate normal network cable connection)
c. Check whether your computer is added the segment and the segment is consistent with the IP address of the camera

d. Click "Start" and select "Run" and then type "cmd" in thecomputer; Click "OK" then turn on a DOS command window to enter ping 192.168.5.163. Press the Enter key to appear message as follows: Description network connection is normal

6. Copyright Statement

All the contents in this manual and its copyright are owned by the company. No one is allowed to imitate, copy, or translate this manual without the company's permission. This manual contains no guarantee, standpoint expression or other implies in any form. Product specification and information in this manual is for reference only and subject to change without notice. All rights reserved. No reproducing is allowed without acknowledgement.