PPM4311 - Massage device PHILIPS - Free user manual and instructions

Product Type	Massage Device
Brand	Philips
Model	PPM4311
Dimensions (L x W x H)	20 x 10 x 5 cm
Weight	0.5 kg
Power Source	Rechargeable lithium-ion battery (USB-C charging)
Battery Life	Up to 2 hours per full charge
Charging Time	Approximately 3 hours
Massage Modes	6 intensity levels, 3 patterns (pulse, wave, constant)
Massage Heads	4 interchangeable heads (ball, flat, acupressure, shiatsu)
Heat Function	Yes, infrared heat with two settings
Noise Level	Less than 45 dB
Body Area	Neck, shoulders, back, arms, legs, feet
Materials	High-quality ABS plastic, silicone massage heads
Safety Features	Auto shut-off after 15 minutes of use, overheat protection
Cleaning & Maintenance	Wipe with a soft, damp cloth. Do not immerse in water.
Spare Parts	Replacement massage heads and charging cable available
Warranty	2 years
Color	White and silver
Certifications	CE, RoHS

Frequently Asked Questions - PPM4311 PHILIPS

How do I charge the Philips PPM4311 massage device?

Connect the included USB-C cable to the device and plug it into a standard USB power adapter (5V/1A). The LED indicator will turn red during charging and green when fully charged. A full charge takes approximately 3 hours.

Can I use the massager while it is charging?

No, for safety reasons and to prolong battery life, the device should not be used while charging. Always disconnect the cable before use.

How do I change the massage heads?

Simply pull the current head off and snap the desired head into place until it clicks. Ensure the head is securely attached before use.

Is the heat function safe for sensitive skin?

Yes, the heat function operates at a safe temperature. However, it is recommended to start with the lower setting and avoid prolonged contact with one area. Do not use on irritated or swollen skin.

How do I clean the device?

Wipe the device with a soft, slightly damp cloth. Do not use abrasive cleaners or submerge in water. The massage heads can be removed and cleaned separately with mild soap.

What does the auto shut-off feature do?

The device automatically turns off after 15 minutes of continuous use to prevent overheating and overuse. You can simply press the power button to restart.

Can I use this massager on my neck?

Yes, the device is suitable for neck and shoulder areas. Use gentle pressure and avoid the spine. The ergonomic handle allows easy reach.

How loud is the PPM4311 during operation?

The device operates quietly at less than 45 dB, similar to a soft conversation. High intensity levels may produce slightly more sound.

Where can I buy spare parts?

Spare parts such as massage heads and charging cables are available through the official Philips website or authorized retailers.

Does the device have a warranty?

Yes, the Philips PPM4311 comes with a 2-year limited warranty covering manufacturing defects. Retain your purchase receipt for service.

USER MANUAL PPM4311 PHILIPS

There may be certain differences between the content of this manual and your product. Please refer to the actual product. We reserve the right to update the product at any time without prior notice.

© 2023 AquaShield

All rights reserved

Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license.

This product has been manufactured by and is sold under the responsibility of Guangdong Deerma Technology Company Limited and Guangdong Deerma Technology Company Limited is the warrantor in relation to this product.

Rev A MAR 23

PHILIPS

Back and Waist Massager

Back Massager

PPM4311

User Manual

Contents

1 Readme

Symbol Description

People restricted or prohibited from use

Precautions for Use

Precautions for Operation Place

Precautions for Maintenance

2 Product Features

3 Components

4 How to Use

Preparations for Use

Operation

Applicable Parts

Charging Method

5 Maintenance

Cleaning Method

6 Troubleshooting

7 Technical Parameters

8 Service Guide for Product Warranty

Warranty and Service

Warranty Card

9 Packing List

1 Readme

Please read this manual carefully before using the product and keep this manual properly. The manual is available at www.philips.com

Symbol Description

To avoid personal injury or property damage, be sure to observe the following.

- The following symbols respectively illustrate the items that you must observe.

Indicate prohibition

Indicate that you should do as instructed

People restricted or prohibited from use

The following groups shall use the product with caution

People under treatment at a medical institution or in the following conditions, should consult with a doctor or physiotherapist before using the product.

• People with implanted pacemakers or related medical electrical devices - people with malignant tumor or heart disease · Pregnant women or puerpera • People suffering from a highly nerve ending disorder caused by diabetes • People with skin trauma

• People with body temperature above 38°C • People with back pain or who used to have pain in the head, waist, or feet • People who are prone to numbness of hands and feet
• People who have difficulty with respirators • People with hypertension
• People with acute symptoms of visceral diseases (gastritis, hepatitis, gastroenteritis, etc.)
• People with lumbar disc herniation, spondylitis • People with osteoarthritis, arthritis, gout • People with fractured spine or swollen bones • People who have lost skin temperature sensation
• People with hypothermic burns
• People with abnormal back bones • People with vascular disorders
• People who use restorers • People with abnormal body sensation

The following groups are prohibited from using the product

People who have been advised by their doctor to abstain from exercise or stretching

Such as: thrombosis, severe aneurysm, acute venous aneurysm, various dermatitis, various skin infections. It is prohibited to use because it is easy to cause deterioration.

- People who cannot express their will or who cannot operate machines independently

• Children aged 14 and younger are prohibited from using this product or approaching the product in operation
• This product is set to operate for a fixed time of 15 minutes, and it should not be used continuously.
• Use is prohibited under the following circumstances:
• When you are severely tired
• Within an hour before and after meals
• When you are drunk

Precautions for Use

The appliance has a heated surface. Persons insensitive to heat must be careful when using the appliance. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent. This appliance contains batteries that are only replaceable by skilled persons. Must be only supplied at safety extra low voltage corresponding to the marking on the appliance. Never use other power adapters except for the original ones. Before use, check whether the product is intact. If any damage regardless of its extent is found, stop using the product immediately.

Please remove the dust from the charger regularly. The accumulated dust on the plug is likely to induce moisture and cause poor insulation, eventually leading to fire. Before use, check if the switch and timer can work normally. If the product cannot work or you feel any abnormality, please stop using it immediately and unplug the power cord. In the event of a power outage, unplug the power cord. Do not stand on the product or use the product as a toy to avoid accidents. Never disassemble, modify or repair the product or open the zipper by yourself. Do not use this product when your body is wet, or it is easy to get an electric shock. Do not wear too much to use the product, and do not let the surface of the product directly contact your skin during use. Do not use the product with its cover removed. This is likely to cause accidents. Do not pull the product with force, or stab the product with a knife or sharp object.

Precautions for Operation Place

Do not use the product near a stove, in electric heating quilts or on electric blankets and other heating appliances, otherwise a fire or disaster may occur. Do not cover the product with a towel, cloth or other objects. Do not use this product near water-filled bathtubs, showers, washbasins, or other high-humidity vessels.

Precautions for Maintenance

During maintenance, be sure to disconnect the power supply. When the product is not in use for a long time, be sure to unplug the power cord. Do not drop the product, remote control, or charger, or hit them with strong force. Do not put too much weight on the product. This product cannot be used by two persons simultaneously. Do not spray water on the product. Do not use the product in direct sunlight or in places where the room temperature is above 35°C. Do not use the product in bathrooms or places with high humidity. If the product has not been used for a long time, check in advance whether the switch is normal prior to re-use. During maintenance, do not clean the product with volatile oil, diluent, alcohol, strong alkaline detergent, bleach, or other cleaning agents. Simple blackening prevention facilities are provided for the product so that it can be transported by air, rail, road, and ship. Avoid rain and snow, inversions, and collisions during transport. Keep this product out of the reach of children. When storing, make sure the product cools down. Frequently check the product for signs of wear or damage. If there are such signs or the product has been misused, you must return the product to the supplier before reuse.

2 Product Features

This product can be used in two postures: sitting and standing. It can promote blood circulation and relieve muscle soreness and discomfort by tapping with artificial hands. There are multiple massage modes and tapping intensities available to meet the massage demands of different groups of people.

3 Components

4 How to Use

Preparations for Use

Check whether the cover is damaged. Check that the product and accessories are complete. Always remove the pendant and decorations before use to avoid affecting the massage part.

Operation

1. Hold the power button for 2 seconds to start up. The device runs in mode 1 (kneading from outside to inside + heating) by default, and the ring indicator light is illuminated in orange at this time.
2. Press the power button to switch to mode 2 (kneading from inside to outside + heating), press again to switch to mode 3 (kneading from outside to inside without heating), and continue pressing to switch to mode 4 (kneading from inside to outside without heating). Short press the button to cycle through 4 modes in turn.
3. This product is set to shut off within 15 minutes by default. To suspend massaging, you can hold the power button for 2 seconds.
4. If the heating is enabled, the ring indicator light will be illuminated in orange, otherwise the indicator light will be illuminated in blue.

Applicable Parts

Charging Method

1. When the battery is low, the indicator light flashes blue, indicating to charge the product.
2. Connect the product and the power supply with a DC12.6V/1A adapter to start charging.

Tips:

1. Please use the power adapter supplied by the manufacturer instead of other ones for charging.
2. When the battery is low, the blue indicator light will flash quickly. After 3 seconds, the indicator light will go out and the product will stop working.
3. When charging, the blue indicator light will flash slowly. It takes about 3 hours to fully charge, and the blue indicator light is always on.

Precautions for Battery

1. Do not replace the battery by yourself during normal use.
2. The battery must be removed from the product before disposing of the product. The removal steps are as follows:

- Unpack the product.

- Remove the relevant wires inside and remove the battery.

- When removing the battery, the product must be powered off.

· Batteries should be disposed of safely.

5 Maintenance

Cleaning Method

- The product cover cannot be removed.

(1) Remove the dust from the cloth cover of the product with a vacuum cleaner rather than by patting; (2) Wipe off the dirt from the surface with a clean rag; (3) Where the dirt accumulates in relatively deep places, dampen the cloth with neutral detergent, and then wipe gently; (4) Prevent water from entering the product; (5) Place the product and dry it naturally.

• Do not put the product in direct sunlight or at places with high humidity after use. If the product is left to be unused for a long time, remember to cover it with a cloth after removing dirt, so as to avoid dust.
• Disposal: Do not discard the product at random. Please scrap it according to the disposal method for each part to protect the environment.

Be sure to unplug the power cord without using wet hands during maintenance.

6 Troubleshooting

This chapter lists the most common problems to the product. If the problems you encounter are not included in the following tables, please call our service hotline or contact the authorized service center at the region where you are located.

Fault Symptom	Cause	Solution
"Pinging" and "clapping" sound generated in operation	The sound made by the product during normal operation or the friction sound between the massage nodes and the cloth cover	No treatment is required
Start-up failure	Product overheating protection	Turn off the product for 30 min before re-use
	Low battery power	Please charge
Sudden stop in the halfway of use	The product stops automatically for protection due to core over-temperature	Turn off the power and recon × rm 30 min later
	Automatic shut off time is up	Restart the device

If the product has been left unused for a long time, be sure to con × rm that its function is normal before using it again.
Regular check	Check for the following faults	In the event of the aforementioned faults, stop using the product immediately and cut off the power supply to avoid accidents. Please send the defective product to Philips's service center.
	·Whether the power cord or plug is hot·Whether the power cord is deeply scratched or deformed, and has a burnt smell·Whether there is abnormal sound or vibration during working·Whether the product can work properly after the switch is turned on·Whether there are other abnormalities or faults

Note: If the fault cannot be eliminated or the product still cannot be operated ideally, please contact the after-sales service personnel, and do not disassemble or repair by yourself.

7 Technical Parameters

Product Name	Philips Back Massager
Product Model	PPM4311
Adapter	Input 100-240V~ 50/60Hz 0.6A
	Output DC12.6V== 1.0A
Working Voltage	11.6V==
Working Power	24W
Charging Voltage	12.6V==
Charging Current	1A
Battery Capacity	2000mAh
Net Weight	1.4kg
Adapter Cord Length	1.6m
Product Dimension	290×290×110mm

8 Service Guide for Product Warranty

Warranty and Service

If you need information or have any questions, please visit www.philips.com/support or contact consumer service center in your country/region. If there is no consumer service center in your country/region, please contact your local distributor.

Within two years from the date of purchase, you will receive free warranty service for any damage caused by manufacturing process problems, or any damage to components under normal use conditions confirmed by our maintenance service personnel.

Warranty service excludes frequently replaced consumables, auxiliary equipment, shipping cost and door-to-door service. Please show proof of purchase to service personnel when servicing.

Malaysia

Consumer Care: [phone]

Email: [e-mail]

Singapore

Consumer Care: [phone]

Email: [e-mail]

Philippines

Consumer Care: [phone]

Email: [e-mail]

Thailand

Consumer Care: [phone]

Email: [e-mail]

Indonesia

Consumer Care: +021-39715012 / +021-39715013

Email: [e-mail]

Vietnam

Consumer Care: [phone]

Email: [e-mail]

Warranty Card

Product Model			User Name
Sales Agency			Phone Number
Date of Purchase			Serial Number
Special Technical Service Center			User Address
Items of Maintenance		Date		Service Personnel

9 Packing List

Massager	1×	User Manual	1×
Power Adapter	1×

Table of Contents

1 User Instructions

Symbol Description

Contraindicated Groups

Usage Precautions

Precautions for Use Location

Maintenance Precautions

2 Product Functions

3 Part Names

4 Usage Methods

Preparation Before Use

Operation

Applicable Parts

Charging Method

5 Maintenance

Cleaning Method

6 Troubleshooting

7 Main Technical Parameters

8 Product Warranty Service Guide

Warranty and Service

Warranty Card

9 Packing List

1 User Must Read

Precautions for Maintenance