SW-XIOC-S-1Q - Service Cloud Crestron - Free user manual and instructions

USER MANUAL SW-XIOC-S-1Q Crestron

Crestron XiO Cloud™ Provisioning and Management Service, Stand

• Supports a direct device-to-cloud connection via the Microsoft® Azure® software IoT Hub without requiring additional hardware
• Remotely provision, monitor, and manage Crestron® devices across an enterprise
• Apply changes to multiple devices at once by organizing the Cloud-Based Service into groups and subgroups
• Update firmware and configure settings for multiple simultaneously
• Schedule actions such as program load, firmware updates and reboots for a future time, including recurrence patterns
• Monitor the status of all connected devices remotely time in both directions.
• Claim hundreds of devices to the cloud before installed Global Service with Local Redundancy
• Track account usage and changes with cloud audit logs
• Integrate status information into other monitoring tools via REST API interface Crestron XiO Cloud is a worldwide service that is available globally but with local performance and redundancy. Multitenant Hyperscale Cloud
  No Special Ports or Permissions Required Crestron XiO Cloud requires no special ports or permission deploy on an enterprise network.
  RedTime Communication patterns Crestron XiO Cloud is able to communicate with devices time in both directions.
  Global Service with Local Redundancy
  Crestron XiO Cloud is a worldwide service that is available globally but with local performance and redundancy.

The Crestron XiO Cloud™ service is an IoT (Internet based platform for remotely provisioning, monitoring, managing Crestron® devices across an enterprise or

client base. Built on the Microsoft® Azure® software and utilizing Microsoft's industry-leading Azure IoT Hub technology, Crestron XiO Cloud enables installers and

managers to deploy and manage thousands of devices Firmware on one or more devices can be updated from time it would ordinarily take to manage just one. Unlike other Cestner XiO Cloud by selecting the desired firmware ve virtual machine-based cloud solutions, Azure services provide unlimited scalability to suit the ever-growing needs of an enterprise. Schedule Firmware Updates Firmware updates can be scheduled for a future time.

Where other cloud management solutions are focused on narrow set of devices and functions, Crestron XiO Cloud the efficiency of cloud management to dozens of device models—ranging from configured UC solutions to custom-programmed control systems—all in a single interface. Support for new devices is made available via firmware updates. For a complete list of all devices that are supported by the service, refer to the "Supported Device section.

Standard tier licenses (SW-XIOC-S series) for Crestron XiO Cloud enable basic provisioning and management function for one device. Licenses can be purchased per device for two, three, or five years or for one, two, or three quac For more information about the provided functions and features, refer to the "Specifications" section. any

iCloud-Based Service

Multitenant Hyperscale Cloud Crestron XiO Cloud is a multitenant hyperscale cloud, which follows an enterprise to deploy thousands of devices with minutes from any location at any time. entire Firmware

Update Firmware Firmware on one or more devices can be updated from krestner XiO Cloud by selecting the desired firmware ve vide Schedule Firmware Updates Firmware updates can be scheduled for a future time.

Crestron XiO Cloud supports a direct device-to-cloud

connection via the Azure IoT Hub without requiring any additional hardware. The service allows for direct integ with Crestron's global manufacturing and logistics netw which means that devices are ready to be configured

they are even received for a true plug-and-play experi

Device Configuration and Management

Configure Settings for One Device Settings for a device can be configured in the cloud work. the device hardware is received.

Configure Settings for Multiple Devices

Settings for a group of devices can be configured in t allowing common settings to be configured only once ins repeating the update on each device.

Rev 05/02/19

Crestron XiO Cloud™ Provisioning and Management Service, Stand

License Management

Licenses for device features can be added, removed, transferred between devices.

Remote Reboot

One device or a group of devices can be rebooted interface.

Scheduled Actions

Actions such as program load, firmware updates, and can be scheduled for a future time (including recurre patterns).

Load and Manage Control System Programs

Compiled programs can be added to a program library loaded to a control system. Version management function allows all devices to be updated to the newest version back to a previous version of the program code.

Monitoring

Live Status

In-depth status information is sent to the cloud wi of a change being made on the device.

Activity Log

Every change made via the cloud is logged for audi when the change was made, who made the change, nature of the change.

Status API

Status information is available via a REST API so integrated into other monitoring tools.

User Management

Locally-Provisioned Users

Users can be created and removed within the Crestron Cloud service.

Role-Based Access

Users can be given different levels of access based of devices, including read only, read/write, and admin access levels.

Hide Groups from Certain Users

Device groups may be hidden from certain users so the appropriate users have access to specific devices enterprise.

Single Sign-On with Azure Active Directory® Service

Crestron XiO Cloud can be integrated with the Micro Active Directory® service for single sign-on using corp credentials.

Inventory

Claim Single Device

Devices are added to Crestron XiO Cloud for managing the MAC address and serial number of the

Claim Multiple Devices

oHundreds of devices can be claimed in bulk by using a MAC address-serial number pairs instead of claiming each device individually.

viOrganizeclDevices by Group

Devices can be organized within a hierarchy of groups, subgroups so a single change can be applied to multipli

Download Inventory CSV File

the entire inventory of devices, including MAC address, s number, and location within the group tree, may be do

Claim and Name Multiple Devices

Dethers can be renamed when claimed in bulk by addin optional third device name field to the CSV import file. or rolled Unclaim Devices

Devices can be removed from the portal, which opens a slot to a different device.

Cloud User Interface

Display Key Account Information to User

Users can view key account information, including expirati device count, and service tier, at any time.

ng, including New Feature Notification

A pop-up message window tells users about new feature have been added to the service with each release.

Supported be Devices

The following devices are supported by Crestron XiO Clou of release version 11.

NOTE: The level of Crestron XiO Cloud functionality available varies by device. New Crestron XiO Cloud fun may be added for devices in future firmware updates.

AMF200

AirMedia® Presentation System 200

AM-300

AirMedia® Presentation System 300

AMP-2800

2 Channel Power Amplifier, 800W/Ch.

AMP-4600

4-Channel Power Amplifier, 600W/Ch.

soft Azure AMP-8075

8-Channel Power Amplifier, 75W/Ch., 4/8 Ohm or 70V, America and Japan, 100-120V

AMPI-8075

8-Channel Power Amplifier, 75W/Ch., 4/8 Ohm or 70V, International, 220-240V

Rev 05/02/19

Crestron XiO Cloud™ Provisioning and Management Service, Stand

AMP-8150

8-Channel Power Amplifier, 150W/Ch., 4/8 Ohm or 70VDigitalMediaTM 4K60 4:4:4 HDR Network AV Encoder/Decod America and Japan, 100-120V with Downmixing

AMPI-8150

8-Channel Power Amplifier, 150W/Ch., 4/8 Ohm or 70VDigitalMediaTM 4K60 4:4:4 HDR Network AV Encoder/Decod International, 220–240V with Dante® Audio Networking

AV3

3-Series

Control

System®

Automated

Processor

DigitalMediaTM

4K60

4:4:4

HDR

Network

AV

Decoder

CCS-UC-1

Crestron Mercury®

Tabletop UC

Audio Conference

ConsoDigitalMediaTM

4K60

4:4:4

HDR Network

AV Encoder

CCS-UC-1-AV

Crestron Mercury®

Tabletop

UC

Video

Conference

ConsoDigitalMediaTM

4K60

4:4:4

HDR

Network

AV

Encoder/Decod

CCS-UC-1-T

Crestron Mercury®

Tabletop

UC

Audio

Conference

Conso DM

M

NVX-351C

Microsoft Teams®

Software

CCS-UC-1-T-V

Crestron Mercury®

Tabletop

UC

Video

Conference

ConsoDMfNVX-352C

Microsoft Teams®

Software

CP3

3-Series

Control

System®

Automated

Processor

DM-NVX-D30C

CP3N

3-Series

Control

System®

Automated

Processor

DM-NVX-E30C

DGE-100

Digital Graphics Engine 100

DMPS3-200-C

DM-DGE-200-C

Digital Graphics Engine 200 with 4K DM 8G+® Input DMPS3-300-C

DIN-AP3

DIN

Rail

3-Series®

Automation

Processor

DMPS3-300-C-AEC

DIN-AP3MEX

DIN

Rail

3-Series®

Automation

Processor

with

infiNET

EX®

Coeferring

Interface

Network and ER Wireless Gateway

DM-MD8X8-CPU3

8x8

DigitalMediaTM

Switcher

DMPS3-4K-100-C

DM-MD8X8-CPU3-RPS

8x8 DigitalMediaTM

Switcher with Redundant Power SuppD

MPS3-4K-150-C

DM-MD16X16-CPU3

16x16 DigitalMediaTM Switcher

DMPS3-4K-200-C

DM-MD16X16-CPU3-RPS

16x16 DigitalMediaTM Switcher with Redundant Power SuppMRS3-4K-250-C

DM-MD32X32-CPU3

32x32 DigitalMediaTM Switcher

DMPS3-4K-250-C-AIRMEDIA

DM-MD32X32-CPU3-RPS

32x32

DigitalMediaTM

Switcher with

Redundant

Power

Supplies

AirMedia®

Presentation

System

DM-NVX-350

DigitalMediaTM

4K60

4:4:4

HDR

Network

AV

Encoder/Decoder

3-Series®

4K

DigitalMediaTM

Presentation

System

300

DMPS3-4K-350-C

3-Series®

4K

DigitalMediaTM

Presentation

System

350

Rev 05/02/19

Crestron XiO Cloud™ Provisioning and Management Service, Stand

DMPS3-4K-350-C-AIRMEDIA

3-Series® 4K DigitalMediaTM Presentation System 350 withM5.6 in. HD Touch Screen, Tabletop Tilt, Signature Series AirMedia® Presentation System TS-15/2-C-B-S

DSP-860

Crestron

AviaTM

8x6

Digital

Signal

Processor

VESA,

Black

Smooth

DSP-1280

Crestron

AviaTM

12x8

Digital

Signal

Processor

15.6

in.

HD

Touch

Screen

with

DM

8G+®

Input,

Wall

M

DSP-1281

Crestron AviaTM 12x8 Digital Signal Processor with DanteTS-1542-TILT-C-B-SAudio Networking 15.6 in. HD Touch Screen with DM 8G+® Input, Tabletop

DSP-1282

Crestron AviaTM 12x8 Digital Signal Processor with USB TA=1542-TILT-C-W-S
AEC, and Audio Conferencing Interface	15.6 in. HD Touch Screen with DM 8G+® Input, Tabletop

DSP-1283

Crestron AviaTM 12x8 Digital Signal Processor with DanteTS-1542-TILT-C-SSBAudio Networking, USB Audio, AEC, and Audio Conferencing in. HD Touch Screen with DM 8G+® Input, Tabletop InterfaceSignature Series Black

FT-TSC600-B

FlipTopTM Touch Screen Control System, Black Anodized 15.6 in. HD Touch Screen with DM 8G+® Input, Tabletop Signature Series White

FlipTop™ Touch Screen Control System, Brushed Aluminum SCW-730-B-S

MPC3-101-B

3-Series® Media Presentation Controller 101, Black	TSCW-730-W-S
MPC3 102 P	7 in. Touch Screen Control System, White Smooth

MPC3-102-B

3-Series® Media Presentation Controller 102, Black	TSS-7-B-S
MPC3-201-B	7 in. Room Scheduling Touch Screen, Black Smooth

MPC3-201-B

3-Series® Media Presentation Controller 201, Black	TSS-7-W-S
MPC3-302-B	7 in. Room Scheduling Touch Screen, White Smooth

MPC3-302-B

3-Series® Media Presentation Controller 302, Black	TSS-10-B-S
MPC3 302 W	10.1 in. Room Scheduling Touch Screen, Black Smooth

MPC3-302-W

3-Series® Media Presentation Controller 302, White	TSS-10-W-S
RPO3	10.1 in. Room Scheduling Touch Screen, White Smooth

PRO3

3-Series Control System® Automated Processor	TSW-560-B-S
PMC2	5 in. Touch Screen, Black Smooth

RMC3

3-Series® Room Media Controller	TSW-560-W-S
TS-15/2-R-S	5 in. Touch Screen, White Smooth

TS-1542-B-S

15.6 in. HD Touch Screen, Wall Mount or VESA, BlackTSSM+560+NC-B-S

5 in. Touch Screen without Camera, Microphone, or PinP

15.6 in. HD Touch Screen, Wall Mount or VESA, BlackTSSM-560-NC-B-S

TS-1542-W-S	S in. Touch Screen Without Camera, Microphone, or Pin
15.6 in. HD Touch Screen, Wall Mount or VESA, White Smooth	Beacon: Black Smooth

TS-1542-W-S

15.6 in. HD Touch Screen, Wall Mount or VESA, White Smooth

TS-1542-TILT-B-S

15.6 in. HD Touch Screen, Tabletop Tilt, Black Smooth S In. Touch Screen Without Camera, Microphone, of PhP Beacon; White Smooth

15.6 in. HD Touch Screen, Tabletop Tilt, Black Smooth

TS-1542-TILT-W-S

15.6 in. HD Touch Screen, Tabletop Tilt, White Smooth5 in. Touch Screen, Portrait, Black Smooth

15.6 in. HD Touch Screen, Tabletop Tilt, White Smooth

TS-1542-TILT-SSB

15.6 in. HD Touch Screen, Tabletop Tilt, Signature Series Black 5 in. Touch Screen, Portrait, White Smooth

Rev 05/02/19

Crestron XiO Cloud™ Provisioning and Management Service, Stand

TSW-760-B-S

7 in. Touch Screen, Black Smooth

TSW-760-W-S

7 in. Touch Screen, White Smooth

TSW-760-NC-B-S

7 in. Touch Screen without Camera, Microphone, or

Beacon; Black Smooth

TSW-760-NC-W-S

7 in. Touch Screen without Camera, Microphone, or

Beacon; White Smooth

TSW-1060-B-S

10.1 in. Touch Screen, Black Smooth

TSW-1060-W-S

10.1 in. Touch Screen, White Smooth

TSW-1060-NC-B-S

10.1 in. Touch Screen without Camera, Microphone, or PinPoint™ Beacon; Black Smooth

TSW-1060-NC-W-S

10.1 in. Touch Screen without Camera, Microphone, or PinPoint™ Beacon; White Smooth

UC-ENGINE

UC Engine for Microsoft Teams® Software

UC-P100-S

Crestron Flex P100-S - VoIP Desk Phone for Skype® Business Software

UC-P100-T

Crestron Flex P100-T - VoIP Desk Phone for Microsoft Software

UC-P110-S

Crestron Flex P110-S - VoIP Desk Phone with Tilt S Skype® for Business Software

UC-P110-T

Crestron Flex P110-T - VoIP Desk Phone with Tilt S Microsoft Teams® Software

VC-4-CORE

Virtual Control Server Software - Core License for U Rooms

VC-4-ROOM-1-49

Virtual Control Server Software - Add-on Single Room for 1-49 Rooms

VC-4-ROOM-50-99

Virtual Control Server Software - Add-on Single Room for 50-99 Rooms

VC-4-ROOM-100+

Virtual Control Server Software - Add-on Single Room License for 100+ Rooms

Available Models

SW-XIOC-S-1

Crestron XiO Cloud™ Provisioning and Management Service, Standard, for one device, 1 year subscription

PinSM+X(OC-S-2

Crestron XiO Cloud™ Provisioning and Management Service, Standard, for one device, 2 year subscription

PinSMinX(FOC-S-3

Crestron XiO Cloud™ Provisioning and Management Service, Standard, for one device, 3 year subscription

SW-XIOC-S-5

Crestron XiO Cloud™ Provisioning and Management Service, Standard, for one device, 5 year subscription

SW-XIOC-S-1Q

Crestron XiO Cloud™ Provisioning and Management Service, Standard, for one device, 1 quarter year subscription

SW-XIOC-S-2Q

Crestron XiO Cloud™ Provisioning and Management Service, Standard, for one device, 2 quarter year subscription

SW-XIOC-S-3Q

Crestron XiO Cloud™ Provisioning and Management Service, Standard, for one device, 3 quarter year subscription

for

This product may be purchased from an authorized Crestron dealer. To dealer, please contact the Crestron sales representative for your area. A sales representatives is available online at

www.crestron.com/How-To-Buy/Find-a-Representative or by calling 855-263-8754.

The specific patents that cover Crestron products are listed online at www.crestron.com/legal/patents.

Screen for Crestron products contain open source software. For specific information, visit www.crestron.com/opensource.

Crestron, the Crestron logo, 3-Series, 3-Series Control System, Crestron A Crestrop Mercury, Crestron XiO Cloud, DigitalMedia, DM, DM 8G+, FlipTop,

MINNET EX, and PinPoint are either trademarks or registered trademarks. Crestron Electronics, Inc. in the United States and/or other countries. Da either a trademark or registered trademark of Audinate Pty Ltd. in the States and/or other countries. Active Directory, Azure, Microsoft, Microsoft up Telons, 5Power BI, and Skype are either trademarks or registered trademarks. Microsoft Corporation in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names products. Crestron disclaims any proprietary interest in the marks and no others. Crestron is not responsible for errors in typography or photograp

Specifications are subject to change without notice.

©2019 Crestron Electronics, Inc. License

Rev 05/02/19