t505 - Thin client HP - Free user manual and instructions

Product Type	Thin Client
Brand	HP
Model	t505
Dimensions (W x D x H)	200 mm x 150 mm x 30 mm
Weight	0.8 kg
Power Supply	External AC adapter, 12V DC, 2A
CPU	VIA Eden 1.0 GHz
RAM	1 GB DDR2 (non-upgradeable)
Storage	512 MB flash memory
Operating System	Windows XP Embedded SP2
Networking	10/100 Ethernet RJ-45
Video Output	VGA, max resolution 1600x1200
Audio	Line-out jack
USB Ports	4 x USB 2.0
Security	Kensington lock slot, TPM 1.2
Maintenance	No user-serviceable parts; external peripherals only
Spare Parts	AC adapter, power cord
General	Fanless design, low power consumption (~15W)

Frequently Asked Questions - t505 HP

How do I connect to a remote desktop?

Use the embedded Remote Desktop Connection (RDP) client or Citrix ICA client. Launch from the desktop or start menu, enter the server IP or hostname, and authenticate.

What operating system does the HP t505 run?

It runs Windows XP Embedded SP2, a streamlined version of Windows XP designed for thin clients.

How can I reset the thin client to factory settings?

Press and hold the power button for 10 seconds during boot to enter recovery mode, then follow on-screen instructions to restore from the internal flash.

Does the HP t505 support Wi-Fi?

No, the t505 does not have built-in Wi-Fi. You can use a USB Wi-Fi adapter if needed.

How do I update the firmware?

Download the latest firmware from HP's support website, copy it to a USB drive, reboot the device, and press F10 to enter the boot menu. Select the USB drive to apply the update.

Can I connect multiple monitors?

The t505 has a single VGA port, so it supports only one external monitor. Multi-monitor setups are not supported.

How to troubleshoot boot issues?

Check the power adapter and cable. If device does not power on, try a different outlet. If it beeps repeatedly, it may indicate a hardware fault; contact support.

What is the power consumption?

The HP t505 consumes approximately 15 watts under typical load. It uses an external AC adapter rated for 12V/2A.

Can I upgrade the RAM?

No, the RAM is soldered onto the motherboard and cannot be upgraded. The device has 1 GB DDR2.

How do I clean the device?

Use a soft, dry cloth to wipe the exterior. Do not use liquids or abrasive cleaners. Ensure the device is powered off and unplugged before cleaning.

USER MANUAL t505 HP

Troubleshooting Guide

HP t505 Flexible Thin Client

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Troubleshooting Guide

Thin Client

First Edition (April 2013)

Document Part Number: 719622-001

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.

Table of contents

1 Product Description .... 1

Product features ...... 1

Serial Number Location 2

Front Panel Components 3

Rear Panel Components 4

Installing the Rubber Feet 4

Installing the Stand 5

Removing the Stand 6

2 Hardware Changes 7

General Hardware Installation Sequence 7

Removing and Replacing the Side Access Panel 8

Removing the Side Access Panel 8

Replacing the Side Access Panel 9

Installing Thin Client Options 10

Removing and Replacing the Battery 10

External Drives 11

Configuring Powered Serial Ports 12

3 BIOS Settings, (F10) Utility 21

Using the BIOS Settings 21

Changing BIOS Settings from the reset utility 21

Changing BIOS Settings Using the F10 Utility 22

Setup Utility—System Information 23

Setup Utility—Standard CMOS Features 23

Setup Utility—Advanced BIOS Features 23

Setup Utility—Integrated Peripherals 24

Setup Utility—Power Management Setup 25

Setup Utility—Utility Task Actions 25

4 Diagnostics and Troubleshooting 26

LEDs 26

Power-On Sequence 27

Power-On Diagnostic Tests 27

Beep Codes 28

POST Error Messages 28

Troubleshooting 29

Basic Troubleshooting 29

Diskless (No-Flash) Unit Troubleshooting 30

Troubleshooting Flowcharts 32

Initial Troubleshooting 32

Initial Troubleshooting Part 2 .... 33

No Power, Part 1 .... 34

No Power, Part 2 .... 35

No Power, Part 3 .... 36

No Video, Part 1 .... 37

No Video, Part 2 .... 38

No Video, Part 3 39

No Video, Part 4 .... 40

Error Messages 41

NO OS Loading 42

OS Not Loading from Flash 43

Non-Functioning Pointing Device or Keyboard 44

No Internal Network Connection 45

No Audio 46

No IP Address 47

Booting in Continuous Loop 48

5 Restoring the Flash Image 49

System Requirements 49

Getting Started 49

Creating an ISO Image 50

Formatting a USB Flash Drive 50

Unpacking the Image and Tools for Deployment 51

Deploying with PXE 51

Appendix A Adding an Image Restore Tool 52

Appendix B Configuring a PXE Server 53

Prerequisites 53

Installing Remote Installation Services (RIS PXE Server) 53

Authorizing Remote Installation Services (RIS PXE Server) 53

Configuring Remote Installation Services 54

Set User Permissions on the Active Directory Server 54

RIS Menu 55

Creating Network Bootable Disk to Map Drives 55

For More Information 55

Appendix C FTP Update 56

Server Requirements 56

DCHP Server 56

FTP Server 56

Description 57

Host Settings 57

Select Image to Update 58

Appendix D System BIOS 60

Restoring or updating a BIOS 60

Appendix E Electrostatic Discharge 61

Preventing Electrostatic Damage 61

Grounding Methods 61

Appendix F Specifications 62

Index 64

1 Product Description

The following features are common to all HP thin clients:

• no hard drives or diskette drives
5-minute hardware setup time
• central deployment and management using HP Management Solutions

The following features are specific to the t505 thin client:

Intel Atom D525 single core processor
Intel PCH NM10 chipset
• Integrated graphics, selectable at 64/128/256MB
• DDR3 SODIMM, 1 socket, up to 2 GB

NOTE: 1Rx16 and 2Rx8 SODIMMS not supported

• front I/O: 2 USB, 1 mic, 1 headphone
• rear I/O: 2 USB, 2 PS2, 1 NIC 10/100, 1 parallel, 1 VGA, 4 serial ports
• VESA mount, supports both horizontal and vertical orientations
• Kensington lock slot

Operating systems

The t505 thin client models supports the following operating systems:

• Windows Embedded Standard (WES) 2009
• Windows Embedded Standard (WES) 7 (e32)
HP ThinPro

Product features

For more information, refer to the model-specific QuickSpecs at http://h18004.www1.hp.com/products/quickspecs/QuickSpecs_Archives/QuickSpecs_Archives.html.

Serial Number Location

Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance.

Figure 1-1 Serial number location

Back view of a server rack unit with ventilation grilles and external connectors (no visible text or labels)

Front Panel Components

For more information, go to http://www.hp.com and search for your specific thin client model to find the model-specific QuickSpecs.

Figure 1-2 Front panel components

(1) Power button (4) Line-in (microphone) connector
(2) Flash activity LED (5) Universal serial bus (USB) connectors (2)
(3) Line-out (headphone) audio connector

Rear Panel Components

For more information, go to http://www.hp.com and search for your specific thin client model to find the model-specific QuickSpecs.

Figure 1-3 Rear panel components

(1) Ethernet RJ-45 connector (5) Cable lock slot
(2) Serial connectors (4) (6) Power connector
(3) Parallel connector (7) VGA connector
(4) PS/2 connectors (2) (8) Universal serial bus (USB) connectors (2)

Installing the Rubber Feet

You may want to use your thin client in a horizontal orientation. You can install rubber feet on the left side of the unit to help keep the unit safely in place.

To install the rubber feet:

1. Locate the VESA (Video Electronics Standards Association) holes in the left side of the thin client.

CAUTION: If you use the thin client in a horizontal orientation without the rubber feet, it may slide and result in equipment damage.

1. Remove the feet from their backing.

2. Align the feet with their holes and press them in securely.

Figure 1-4 Installing the rubber feet

Diagram of a HP desktop computer case with ventilation grilles and indicator lights (no text or symbols)

Installing the Stand

If you wish to use the thin client in a vertical orientation, you should install the stand for stability.

1. Turn unit upside down.

2. Locate the slots on the bottom of the unit into which the tabs on the stand fit. Position the stand with the wide part toward the front of the unit. Align the tabs on the widest part of the stand with the slots approximately 7.6 cm (3 inches) from the front of the unit and the tabs on the narrower part with the slots approximately 3.8 cm (1.5 inches) from the rear of the unit.

3. Insert the tabs into the slots and slide the stand forward until it locks into place.

Figure 1-5 Installing the stand

Removing the Stand

1. Turn unit upside down.

2. Press the tab (1), then slide the stand toward the rear of the thin client and lift it off the unit (2).

Figure 1-6 Removing the stand

Diagram of a server rack with a grid-patterned cover and two arrows indicating directional movement (no text or symbols)

2 Hardware Changes

General Hardware Installation Sequence

To ensure the proper installation thin client hardware components:

1. Back up any data, if necessary.
2. If the thin client is powered on:

a. Turn off the computer properly through the operating system, then turn off any external devices.
b. Disconnect the power cord from the power outlet and disconnect any external devices.
c. Disconnect any external devices or cables, such as a cable lock.

WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
WARNING! To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications or telephone connectors into the network interface controller (NIC) receptacles.
CAUTION: Static electricity can damage the electronic components of the thin client or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See Electrostatic Discharge on page 61 for more information.

1. Remove the side access panel. See Removing and Replacing the Side Access Panel on page 8 for more information.
2. Remove any hardware that you will replace.
3. Install or replace equipment. For removal and replacement procedures, see Removing and Replacing the Battery on page 10.

NOTE: Option kits include more detailed installation instructions.

1. Replace the side access panel. See Removing and Replacing the Side Access Panel on page 8.
2. Reconnect any external devices and power cords.

3. Turn on the monitor, the thin client, and any devices you want to test.

4. Load any necessary drivers.

NOTE: You can download select hardware drivers from HP. Go to http://www.hp.com and search for your specific thin client model.

1. Reconfigure the thin client, if necessary.

Removing and Replacing the Side Access Panel

Removing the Side Access Panel

WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet.

To remove the access panel:

1. Lay the unit flat on a stable surface with the right side up and the left side down.
2. Remove the two screws that secure the access panel to the chassis (1).
3. Slide the access panel about 8.3 mm (1/3 inch) toward the rear of the unit (2), and then lift the access panel up and off the unit (3).

Figure 2-1 Removing the side access panel

Replacing the Side Access Panel

To replace the access panel:

1. Align the tabs on the access panel with the slots in the both sides of the chassis and place the access panel on the side of the unit, offset about 8.3 mm (1/3 inch) toward the top of the unit (1).

2. Slide the panel toward the front of the unit until the panel is flush with the bottom panel of the chassis (2).

3. Insert and fasten the two screws to secure the side access panel to the chassis.

Installing Thin Client Options

Various options can be installed on the thin client:

• Removing and Replacing the Battery on page 10
• External Drives on page 11

Removing and Replacing the Battery

Before beginning the replacement process, review General Hardware Installation Sequence on page 7 for procedures you should follow before and after installing or replacing hardware.

WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet.

To remove and replace the battery:

1. Locate the battery on the system board.
2. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1).

Figure 2-2 Removing and replacing the internal battery

1. To insert the new battery, slide one edge of the replacement battery under the holder's lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/go/recycle.

Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP partner, or their agents.

廢電池請回收

The Taiwan EPA requires dry battery manufacturing or importing firms, in accordance with Article 15 or the Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or promotions. Contact a qualified Taiwanese recycler for proper battery disposal.

External Drives

Various external USB drives are available as options for these thin clients. For more information about these drives, visit http://www.hp.com and search for your specific thin client model, or refer to the instructions that accompany the option.

For more information about available options, visit the HP website http://www.hp.com and search for your specific thin client model.

Configuring Powered Serial Ports

Three configurable, powered serial ports, COM 2, COM 3, and COM 4, are standard on the thin client. COM 1 is a standard, non-powered serial port that cannot be configured. Some devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source.

Figure 2-3 Powered Serial Ports

The serial port jumpers on the system board are located as shown in the following illustration:

Figure 2-4 Serial Port Jumper Locations on the System Board

Item Jumper
1	C	O	M
2	C	O	M
3	C	O	M
4	C	O	M
5	C	O	M
6	C	O	M
7	C	O	M
8	C	O	M
9	C	O	M
10 COM2 SP29
11 COM4 SP42
12 COM4 SP44
13 COM3 SP32
14 COM3 SP34

3	S	P	3	3
3	S	P	3	1
4	S	P	4	3
4	S	P	4	1
2	S	P	2	8
2	S	P	2	3
2	S	P	2	1
2	S	P	2	2
2	S	P	2	4

Before beginning the configuration process, review General Hardware Installation Sequence on page 7 for procedures you should follow before and after installing or replacing hardware.

WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet.

To configure the serial ports:

1. Locate the serial port and jumper.
2. Place jumpers on the appropriate pins. (See Table 2-3 Configuring Serial Port Power on page 15 to determine the appropriate pins.)

CAUTION: An unsupported configuration can cause severe equipment damage. Carefully verify COM Port Jumper locations and supported configurations before you configure a serial port. See Figure 2-4 Serial Port Jumper Locations on the System Board on page 13 and Table 2-3 Configuring Serial Port Power on page 15 for Jumper locations and supported configurations.

Table 2-1 COM Port Default Configuration

pin # COM1 COM2 COM3 COM4

pin 1 DCD +5V +5V +5V

pin 2 RXD RXD RXD RXD

pin 3 TXD TXD TXD TXD

pin 4 DTR DTR DTR DTR

pin 5 GND GND GND GND

pin 6 DSR DSR DSR DSR

pin 7 RTS RTS RTS RTS

pin 8 CTS RXD (TTL) CTS CTS

pin 9 RI TXD (TTL) RI RI

Table 2-2 COM Port Functionality

pin # COM1(Standard)		COM2-Cable Connection(Customized)	COM3(Customized)	COM4(Customized)
pin 1 DCD +5V/DCD +5V/+12V/DCD		+5V/+12V/DCD
pin 2 RXD RXD/TXD/RXD (TTL)/		TXD (TTL)	RXD/TXD	RXD/TXD
pin 3 TXD TXD/RXD/TXD (TTL)/		RXD (TTL)	TXD/RXD	TXD/RXD
pin 4 DTR DTR/+5V	DTR/+5V/+12V	DTR/+5V/+12V
pin 5 GND GND GND GND
pin 6 DSR DSR DSR DSR
pin 7 RTS RTS RTS RTS
pin 8 CTS RXD/TXD/RXD (TTL)/		TXD (TTL)	CTS CTS
pin 9 RI TXD/RXD/TXD (TTL)/		RXD (TTL)	RI RI

CAUTION: To prevent severe equipment damage, carefully verify the location of the COM Port Jumper before you configure it. See Figure 2-4 Serial Port Jumper Locations on the System Board on page 13 for locations.

NOTE: The jumpers in the following table are in the same orientation illustrated in Figure 2-4 Serial Port Jumper Locations on the System Board on page 13.

Table 2-3 Configuring Serial Port Power

COM 2 - SP21
		Pin1:+5V (Default)
		Pin1:DCD
COM 2 - SP22
		Pin2:RXD (Default)
		Pin2:TXD
		Pin2:RXD_TTL
		Pin2:TXD_TTL
COM 2 - SP23
		Pin3:TXD (Default)
		Pin3:RXD
		Pin3:TXD_TTL
		Pin3:RXD_TTL
COM 2 - SP24
ZW67		Pin4:DTR (Default)
		Pin4:+5V
COM2-SP28
		Pin8:RXD
		Pin8:TXD
		Pin8:RXD_TTL(Default)
		Pin8:TXD_TTL
COM2-SP29
		Pin9:TXD
		Pin9:RXD
		Pin9:TXD_TTL(Default)
		Pin9:RXD_TTL
COM 3 - SP31
		Pin1:+5V(Default)
		Pin1:+12V
		Pin1:DCD
COM 3 - SP32
		Pin2:RXD(Default)
		Pin2:TXD
COM 3 - SP33
		Pin3:TXD(Default)
		Pin3:RXD
COM 3 - SP34
		Pin4:DTR(Default)
		Pin4:+5V
		Pin4:+12V
COM 4 - SP41
		Pin1:+5V(Default)
		Pin1:+12V
		Pin1:DCD
COM 4 - SP42
		Pin2:RXD(Default)
		Pin2: TXD
COM 4 - SP43
		Pin3:TXD (Default)
		Pin3: RXD
COM 4 - SP44
		Pin4:DTR(Default)
		Pin4:+5V
		Pin4:+12V

3 BIOS Settings, (F10) Utility

Using the BIOS Settings

Changing BIOS Settings from the reset utility

Some BIOS settings may be changed locally within the operating system without having to go through the F10 utility ^1 . This table identifies the items that can be controlled with this method.

BIOS Setting Default Value Other Values
1st Boot Device USB ATA Flash, Network, Disabled
2nd Boot Device ATA Flash USB, Network, Disabled
3rd Boot Device Network ATA Flash, USB, Disabled
Boot Up NumLock Off On
F12 Boot Enabled Disabled
Integrated Audio Enabled Disabled
Network Controller Enabled Disabled
Serial Port 1 3F8/IRQ4, other values = 2F8/IRQ3, 3E8/IRQ4, 2E8/IRQ3		Disabled
Serial Port 2 2F8/IRQ3, other values = 3F8/IRQ4, 3E8/IRQ4, 2E8/IRQ3		Disabled
Serial Port 3 3E8/IRQ5, other values = 3F8/IRQ5, 2F8/IRQ10, 2E8/IRQ10		Disabled
Serial Port 4 2E8/IRQ10, other values = 3F8/IRQ5, 2F8/IRQ10, 3E8/IRQ5		Disabled
Parallel Port	378/IRQ7, other values = 278/IRQ5, 3BC/IRQ7	Disabled
PWRON After PWR-Fail	Former State	On, Off
Wake-on-PME	Enabled Disabled
BIOS Wake Up	Disabled	Enabled, days of the week & time
Asset Tag No	00000000000000000	User input (18 chars)
Setup Password	blank	User input (8 chars max)
Power-On Password	blank	User input (8 chars max)
Parallel Mode ECP/EPP	Standard, EPP, ECP

ECP Mode Use DMA DMA3 DMA1

USB Controller Enabled Disabled

External USB Ports Enabled Disabled

Halt On All, but Keyboard No Errors

Security Option Setup Always

USB Keyboard Support Enabled Disabled

USB Mouse Support Disabled Enabled

NOTE: Settings that can be controlled from the operating system with reset can also be controlled remotely by sending the client an Altiris job that uses the reset tool to apply the setting changes.

Changing BIOS Settings Using the F10 Utility

1. Turn on or restart the thin client.
2. As soon as the thin client is turned on, press F10 when the "press F10" prompt appears on the screen to enter the Setup Utility.

NOTE: If you do not press F10 at the appropriate time, you must restart the thin client and again press F10 when the F10=Setup message displays in the task bar at the bottom of the screen. When the F10 POST Screen display is set to zero seconds, it may be necessary to press and hold F10 on the keyboard, then power on the thin client.

1. The Setup Utility screen is divided into five menu headings and five task actions.

The Menu Headings are: System Information, Standard CMOS Features, Advanced BIOS Features, Integrated Peripherals, Power Management Setup

The Task Actions are: Load Factory Defaults, Set Administrative Password, Set User Password, Save & Exit Setup, Exit without Saving

Use the arrow keys (up and down or left and right) to select the appropriate heading, and then press Enter. To return to the Setup Utility menu, press the Esc key.

1. To apply and save changes, select Save & Exit Setup.

If you have made changes that you do not want applied, select Exit without Saving.

To reset to original factory settings, select Load Factory Defaults.

CAUTION: Do NOT turn the thin client power off while the ROM is saving the Setup (F10) changes, because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.

Table 3-1 Setup (F10) Utility Main Menu

Heading	Table
System Information	Setup Utility—System Information on page 23
Standard CMOS Features	Setup Utility—Standard CMOS Features on page 23
Advanced BIOS Features	Setup Utility—Advanced BIOS Features on page 23
Integrated Peripherals	Setup Utility—Integrated Peripherals on page 24
Power Management Setup	Setup Utility—Power Management Setup on page 25

Setup Utility—System Information

NOTE: Support for specific Setup options may vary depending on the hardware configuration.

Table 3-2 Setup Utility—System Information

Option Description

Product Name (view only)

Processor Type (view only)

Processor Speed (view only)

Memory size (view only)

System ROM (view only)

Integrated MAC (view only)

UUID (view only)

Chassis Serial # (view only)

Asset Tracking Number (view only)

Asset Tag Enter asset tracking number.

Setup Utility—Standard CMOS Features

Table 3-3 Setup Utility—Standard CMOS Features

Option Description
Date (mm:dd:yy)	Allows you to set system date
Time (hh:mm:ss)	Allows you to set system time.
Primary IDE Master	Indicates ATA Flash settings.
Secondary IDE Master	Indicates ATA Flash settings.
Halt On	Allows you to select system response of All Errors, No Errors, or All But Keyboard when POST Error has been detected. Default is All But Keyboard.

Setup Utility—Advanced BIOS Features

Table 3-4 Setup Utility—Advanced BIOS Features

Option	Description
Quick Power-on Self Test	Allows the system to skip certain tests while booting. This will decrease the time needed to boot the system. Enabled/Disabled. Default is Enabled
1st Boot Device Select Boot Device Priority. Default is USB.
2nd Boot Device Select Boot Device Priority. Default is ATA Flash.
3rd Boot Device Select Boot Device Priority. Default is Network.
Boot Up Numlock Status	Select power on state for Numlock. Default is OFF.
POST Delay (secs)	Set a delay that is added to POST to allow more time to press F10 to enter the Setup Utility. Default is None.
F12 Boot Enable/Disable F12 network boot. Default is Enabled.

Setup Utility—Integrated Peripherals

Table 3-5 Setup Utility—Integrated Peripherals

Option Description
Integrated Audio	Enable or Disable Onboard AC97 Audio controller. Default is Enabled.
Network Controller	Enable or Disable Onboard LAN device. Default is enabled.
USB Controller Enable or Disable USB controller. Default is enabled.
Advanced USB Options	Enable or Disable USB external ports. Default is enabled.
USB Keyboard Support	Allows use of USB keyboard under DOS. Default is enabled.
USB Mouse Support	Allows use of USB Mouse under DOS. Default is disabled.
Serial Port 1 Select serial port base IO port address and IRQ. Default is 3F8/IRQ4
Serial Port 2 Select serial port base IO port address and IRQ. Default is 2F8/IRQ3
Serial Port 3 Select serial port base IO port address and IRQ. Default is 3E8/IRQ5
Serial Port 4 Select serial port base IO port address and IRQ. Default is 2E8/IRQ10
Parallel Port Select parallel port base IO port address and IRQ. Default is 378/IRQ7.
Parallel Mode	Select parallel port transfer mode of Standard, EPP, ECP, or ECP/EPP. Default is ECP/EPP.
ECP Mode Use DMA	Select DMA channel of 1 or 3 if parallel is operated in ECP mode. Default is 3.

Setup Utility—Power Management Setup

Table 3-6 Setup Utility—Power Management Setup

Option Description
PWRON After PWR-Fail	When power is lost and comes back, the option determines what power state the system should go to. Options are Off, On, and Former-Sts. Default is Former-Sts.
Wake on PME	Enable/disable system wake-up capability for events received through the PCI bus. Default is enabled.
BIOS Wake up Enable RTC alarm wake-up. Default is disabled.
Day of Week Select the alarm RTC wake-up day of Sunday through Saturday.
Time of Day Select the alarm RTC wake-up time of day (hh:mm).

Setup Utility—Utility Task Actions

Table 3-7 Setup (F10) Utility Task Actions

Heading Table
Load Factory Defaults	Select Yes or No (Y/N)
Set Administrator Password	Allows you to set, change, and disable the administrator password.
Set User Password	Allows you to set, change, and disable the user password.NOTE:When the user password is set, it prevents unauthorized access to the user's setup. User password provides read-only access to Setup options.
Save & Exit Setup Saves data to CMOS, then exit the Setup Utility.
Exit without Saving Exit the Setup Utility without saving any changes.

4 Diagnostics and Troubleshooting

LEDs

Table 4-1 Power and IDE Flash Activity LEDs

LED Status
Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off.However, the network can trigger a Wake On LAN event in order to perform management functions.
Power LED On	Displays during boot sequence and while the unit is on. During boot sequence, hardware initialization is processed and startup tests are performed on the following:Processor initializationMemory detection and initializationVideo detection and initializationNOTE: If one of the tests fails, the unit will simply stop, but the LED will stay on. If the video test fails, the unit beeps. There are no messages sent to video for any of these failed tests.NOTE: After the video is initialized, anything that fails will have an error message.
NOTE: RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when the connector is installed. Blinking green indicates network activity, and amber indicates a 100MB speed connection.
IDE LED is Off	When the unit is powered on and the flash activity light is off, then there is no access to the system flash.
IDE LED blinks Green Indicates the system is accessing the internal IDE flash.

Power-On Sequence

At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions:

1. Initializes CPU and memory controller.
2. Initializes VGA software.
3. Initializes and configures all PCI devices.
4. Initializes the video to a known state.
5. Initializes USB devices to a known state.
6. Performs power-on diagnostics. For more information, see Power-On Diagnostic Tests on page 27.
7. The unit boots the operating system.

Power-On Diagnostic Tests

The Power-on diagnostics performs basic integrity tests of the hardware to determine its functionality and configuration. If a diagnostic test fails during hardware initialization the unit simply stops. There are no messages sent to video.

NOTE: You may try to restart the unit and run through the diagnostic tests a second time to confirm the first shutdown.

The following table lists the tests that are performed on t5000 units.

Table 4-2 Power-On Diagnostic Test

Test Description
Boot Block Checksum Tests boot block code for proper checksum value
DRAM Simple write/read pattern test of the first 640k of memory
Parallel Port Initiates the port's driver and determines if the device is present
Serial Port	Tests the serial port using simple port verification test to determine if ports are present
Timer Tests timer interrupt by using polling method
RTC CMOS battery Tests integrity of RTC CMOS battery
NAND flash device Tests for proper NAND flash device ID present

Beep Codes

If there are no video errors, the system goes directly to POST messages.

Beep Code Description
1 long, 2 short	A video error has occurred and the BIOS cannot initialize the video screen to display any additional information.
1 long, 3 short System running in boot block recovery mode.
2 long, 2 short No memory detected.
2 long, 3 short Unsupported SODIMM installed.

POST Error Messages

Table 4-3 POST Error Messages

POST Error Message Description
BIOS ROM checksum error - System halted	The checksum of the BIOS code in the BIOS chip is incorrect, indicating the BIOS code may have become corrupt. To restore a corrupt BIOS, refer toSystem BIOS on page 60or call your local HP Call Center for a diagnosis. For phone numbers of an HP Call Center near you, visit the following Web site:http://www.hp.com/cgi-bin/hpsupport/index.pl
CMOS battery failed	The CMOS battery is no longer functional. For information on replacing the battery, refer toRemoving and Replacing the Battery on page 10.
CMOS checksum error - Defaults loaded	Checksum of CMOS is incorrect, so the system loads the default equipment configuration. A checksum error may indicate that CMOS has become corrupt. A weak battery may have caused this error. Replace the battery if necessary. For more information, refer toRemoving and Replacing the Battery on page 10.
CPU at nnnn Displays the running speed of the CPU.
Press ESC to skip memory test	The user may pressEscto skip the full memory test.
Hard Disk Install Failure Cannot find or initialize the hard drive controller or the drive. Make sure the controller is installed correctly. If no hard drives are installed, be sure the Hard Drive selection in Setup is set toNONE.
Keyboard error or no keyboard present	Cannot initialize the keyboard. Make sure the keyboard is attached correctly and no keys are pressed during POST. To purposely configure the system without a keyboard, set the error halt condition in Setup to HALT ON ALL, BUT KEYBOARD. The BIOS then ignores the missing keyboard during POST.
Memory Test This message displays during a full memory test, counting down the memory areas being tested.
Memory Test Fail	If POST detects an error during memory testing, additional information appears giving specifics about the type and location of the memory error.
Override enabled - Defaults loaded	If the system cannot boot using the current CMOS configuration, the BIOS can override the current configuration with a set of BIOS defaults designed for the most stable, minimal performance system operations.
Press TAB to show POST screen	Press theTabkey during POST to display messages hidden by the HP logo.
Error: Non-System disk or disk error	The BIOS was unable to find a suitable boot device. For the t5000 Series, this may mean an uninitialized or corrupt ATA Flash. Reflash the unit. For more information, refer toRestoring the Flash Image on page 49.

Troubleshooting

Basic Troubleshooting

If the thin client is experiencing operating problems or will not power on, review the following items.

Table 4-4 Power-On Troubleshooting

Issue Procedures
The thin client unit is experiencing operating problems.	Ensure that the following connectors are securely plugged into the thin client unit:Power connectorKeyboardMouseNetwork RJ-45 connectorMonitor
The thin client unit does not power on.	1. Verify that the power supply is good by installing it on a known working unit and testing it. If the power supply does not work on the test unit, replace the power supply.If the unit does not work properly with the replaced power supply, have the unit serviced.
The thin client unit powers on and displays a splash screen, but does not connect to the server.	1. Verify that the network is operating and the network cable is working properly.Verify that the unit is communicating with the server by having the System Administrator ping the unit from the server:If the thin client pings back, then the signal was accepted and the unit is working. This indicates a configuration issue.If the thin client does not ping back and the thin client does not connect to the server, re-image the unit.
No link or activity on the network RJ-45 LEDs or the LEDs do not illuminate blinking green after powering on the thin client unit. (The network LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. Indicator lights are visible when the connector is installed.)	1. Verify that the network is not down.Make sure the RJ-45 cable is good by installing the RJ-45 cable onto a known working device—if a network signal is detected then the cable is good.Verify the power supply is good by replacing the power cable to the unit with a known working power supply cable and testing it.If network LEDs still do not light and you know the power supply is good, then re-image the unit.If network LEDs still do not light, run the IP configuration procedure.If network LEDs still do not light, have the unit serviced.
A newly connected unknown USB peripheral does not respond or USB peripherals connected prior to the newly connected USB peripheral will not complete their device actions.	An unknown USB peripheral may be connected and disconnected to a running platform as long as you do not reboot the system. If problems occur, disconnect the unknown USB peripheral and reboot the platform.
Video does not display.	1. Verify that the monitor brightness is set to a readable level.2. Verify the monitor is good by connecting it to a known working computer and ensure its front LED turns green (assuming the monitor is Energy Star compliant). If the monitor is defective, replace it with a working monitor and repeat testing.3. Re-image the thin client unit and power on the monitor again.4. Test the thin client unit on a known working monitor. If the monitor does not display video, replace the thin client unit.

Diskless (No-Flash) Unit Troubleshooting

This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this model the boot priority sequence is:

USB device
- PXE

To troubleshoot the unit:

1. When the unit boots, the monitor should display the following information:

Table 4-5 Diskless Unit Troubleshooting

Item Information Action
MAC Address NIC portion of the system board is OK	If no MAC Address, the system board is at fault. Contact the Call Center for service.
GUID General system board information If no GUID information, the system board is at fault and should be replaced.
Client ID Information from server If no Client ID information there is no network connection. This may be caused by a bad cable, down server, or a bad system board. Contact the Call Center for service for the bad system board.
MASK Information from server If no MASK information there is no network connection. This may be caused by a bad cable, down server, or a bad system board. Contact the Call Center for service for the bad system board.
DHCP IP Information from server If no DHCP IP information there is no network connection. This may be caused by a bad cable, down server, or a bad system board. Contact the Call Center for service for the bad system board.

If you are running in an MS RIS PXE environment go to step 2.

If you are running in a Linux environment go to step 3.

1. If you are running in an MS RIS PXE environment press the F12 key to activate the network service boot as soon as the DHCP IP information appears on the screen.

If the unit does not boot to the network the server is not configured to PXE.

If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The message on the screen will read: ERROR: Non-system disk or disk error. Replace and press any key when ready.

Pressing any key will restart the boot cycle.

1. If you are running in a Linux environment, an error message will appear on the screen if there is no Client IP. ERROR: Non-system disk or disk error. Replace and press any key when ready.

Troubleshooting Flowcharts

Initial Troubleshooting

graph TD
    A["Start Initial Troubleshooting"] --> B{Is there power?}
    B -->|Yes| C{Is there video?}
    B -->|No| D["Go to No Power"]
    C -->|Yes| E{Beeps, LEDs, or error}
    C -->|No| F["Go to No Video"]
    E -->|Yes| G{Is the OS loading?}
    E -->|No| H["Go to Error Messages"]
    G -->|Yes| I["Go to Next page t5000 Troubleshooting Flow Chart"]
    G -->|No| J["Go to No OS Loading"]
    I --> K["B"]

Initial Troubleshooting Part 2

graph TD
    A["Continued from B\nInitial Troubleshooting"] --> B{Keyboard/mouse working?}
    B -->|Yes| C{NIC working?}
    B -->|No| D["Go to Non-functioning pointing device or keyboard"]
    C -->|Yes| E{Audio working?}
    C -->|No| F["Go to No internal network connector"]
    E -->|Yes| G{Windows desktop displayed but can't connect?}
    E -->|No| H["Go to No audio"]
    G -->|Yes| I{Boot in continuous loop?}
    G -->|No| J["Go to No IP address"]
    I -->|Yes| K["Boot in continuous loop?"]
    I -->|No| L["Go to Booting in continuous loop"]

No Power, Part 1

graph TD
    A["No Power, Part 1"] --> B["No Power (Power LED is off)"]
    B --> C{Is power cord connected from power source to brick and brick to system?}
    C -->|Yes| D{Using power strip or UPS?}
    C -->|No| E["Plug power cord into brick and power source, then from brick to system."]
    D -->|Yes| F["Ensure power strip or UPS is turned on."]
    D -->|No| G{Active Outlet}
    G -->|Yes| H["Turn off power and disconnect power cord"]
    G -->|No| I["Turn computer off. Plug power cord into different active wall outlet."]
    H --> J["Go to next page\nNo Power, Part 2"]
    I --> K["Restart thin client and return to start of this chart."]
    E --> L["End"]
    F --> L
    J --> L

No Power, Part 2

graph TD
    A["No Power, continued\nNo Power, Part 2"] --> B["Plug directly into AC outlet"]
    B --> C{Power LED on?}
    C -->|Yes| D["Done"]
    C -->|No| E["Reseat AC adapter in thin client and at power source"]
    E --> F{Power on?}
    F -->|Yes| G["Done"]
    F -->|No| H{Power outlet active?}
    H -->|No| I["Try different outlet"]
    H -->|Yes| J["Go to next page\nNo Power, Part 3"]

No Power, Part 3

graph TD
    A["No Power, Part 2 continued\nNo Power, Part 3"] --> B["Replace power cord"]
    B --> C{Power on?}
    C -->|Yes| D["Done"]
    C -->|No| E{Is the power brick light on?}
    E -->|Yes| F["Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgi-bin/hpsupport/index.pl"]
    E -->|No| G["Replace the power brick"]
    G --> H{Power on?}
    H -->|Yes| I["Done"]
    H -->|No| J["End"]

No Video, Part 1

graph TD
    A["No Video Part 1"] --> B{Beeps}
    B -->|Yes| C["Go to Error Messages"]
    B -->|No| D{Monitor LED on?}
    D -->|Yes| E{LED color? (note 1)}
    E -->|Green| F{Contrast and brightness turned up.}
    F -->|No| G["Go to next page\nNo Video, Part 2"]
    F -->|Yes| H{Video adapter connected?}
    H -->|Yes| I["Turn contrast and brightness up"]
    H -->|No| J["Plug in, turn on, and return Initial Troubleshooting"]
    I --> K["Go to No Video, Part 2"]
    J --> K
    K --> L["Note: Older monitors and some third party monitors do not support the amber LED."]
    D -->|No| M["Go to next page\nNo Video, Part 2"]

No Video, Part 2

graph TD
    A["No Video continued\nNo Video Part 2"] --> B{Monitor plugged in and turned on?}
    B -->|Yes| C["Reconnect monitor to thin client (note 3)"]
    C --> D{Video OK?}
    D -->|Yes| E["Done"]
    D -->|No| F["Replace monitor"]
    B -->|No| G["Plug in and turn on monitor"]
    G --> H{Video OK?}
    H -->|Yes| I["Done"]
    H -->|No| J["Does unit have added memory upgrades?"]
    J --> K["Go to next page\nNo Video, Part 2"]
    I --> L["Have the unit serviced.\nNOTE: Refer to the Warranty for coverage information."]
    K --> L

No Video, Part 3

graph TD
    A["No Video Part 2 continued\nNo Video Part 3"] --> B["Turn off power, disconnect power cord, and open the computer."]
    B --> C["Reseat flash, then clear CMOS by removing and replacing the battery."]
    C --> D["Replace cover and power cord, then restart computer."]
    D --> E{Video OK, computer starts?}
    E -->|Yes| F["Done"]
    E -->|No| G{Same symptoms?}
    G -->|Yes| H["CMOS checksum error defaults loaded"]
    G -->|No| I{F1-CMOS checksum error-defaults loaded}
    I -->|Yes| J["Checksum error defaults loaded"]
    I -->|No| K["Turn off the computer and disconnect power. Replace components in system one at a time starting with Flash. Test system after each replacement for video or beeps."]
    K --> L["Go to next page\nNo Video, Part 4"]
    style A fill:#f9f,stroke:#333
    style B fill:#f9f,stroke:#333
    style C fill:#f9f,stroke:#333
    style D fill:#f9f,stroke:#333
    style E fill:#ccf,stroke:#333
    style F fill:#ccf,stroke:#333
    style G fill:#ccf,stroke:#333
    style H fill:#ccf,stroke:#333
    style I fill:#ccf,stroke:#333
    style J fill:#ccf,stroke:#333
    style K fill:#ccf,stroke:#333
    style L fill:#ccf,stroke:#333

No Video, Part 4

graph TD
    A["No Video Part 3 continued\nNo Video Part 4"] --> B["Restart computer"]
    B --> C{See codes or beeps?}
    C -->|Yes| D["Turn off the computer and disconnect power. Replace components in system one at a time starting with Flash.\nTest system after each replacement for video or beeps."]
    C -->|No| E{Integrated video?}
    E -->|Yes| F["Have the unit serviced.\nNote: Refer to the Warranty for coverage information."]
    E -->|No| C
    F --> G["Caution: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures."]

Error Messages

graph TD
    A["Error Messages"] --> B["Beeps, CPU or Keyboard Lights, or POST error messages"]
    B --> C["Power LED has no color showing. Computer is off."]
    B --> D["Power LED glows green. Computer is on."]
    B --> E["Beep code - 1 Long, 2 Short. Video controller not present or incorrectly initialized. Ensure the monitor is plugged in."]
    B --> F["Beep code - 1 Long, 3 Short. ROM failure. Create ROMPaq diskette and reload ROM. Download the ROMPaq from the HP Web site at: http://www.hp.com/products"]
    B --> G["Notes: Short (S) and long (L) beeps will only be heard if the system has a speaker. LEDs will only function on PS/2 keyboards, not USB."]

NO OS Loading

graph TD
    A["NO OS Loading (IDE Flash LED Blinking Green)"] --> B["OS not loading from:"]
    B --> C["Flash. Go to OS Not Loading from Flash"]
    B --> D["Network. Go to No Internal Network Connection"]
    E["Factory recommended booting priority:"] --> F["1. USB device"]
    E --> G["2. Flash"]
    E --> H["3. Network"]
    I["Note: If USB diskette drive present and diskette installed, system will not boot from other USB device."] --> C
    I --> D

OS Not Loading from Flash

graph TD
    A["OS not loading from flash* (IDE LED not blinking)"] --> B["Using F10 Setup, change boot priority to factory defaults."]
    B --> C["1. USB Device\n2. Flash*\n3. Network *Check "Amount of Flash memory" in system information table."]
    C --> D["Disconnect any USB diskette drive or USB CD-ROM drive."]
    D --> E["Press Ctrl+Alt+Del to reboot."]
    E --> F["Service the unit\nNote: Refer to the Warranty for coverage information."]
    F --> G{Boot from Flash?}
    G -->|Yes| H["Done"]
    G -->|No| I["Restore image using the Recovery process."]
    I --> J{Boot from Flash?}
    J -->|Yes| K["Done"]
    J -->|No| L["Service the unit\nNote: Refer to the Warranty for coverage information."]
    L --> M["* Not for diskless models"]

Non-Functioning Pointing Device or Keyboard

graph TD
    A["Non-functioning Pointing Device or Keyboard"] --> B["Pointing device or keyboard not operating properly."]
    B --> C["Reseat keyboard or mouse and disconnect other devices."]
    C --> D["F10 Setup to enable USB controller."]
    D --> E["Press Ctrl+Alt+Del to reboot."]
    E --> F{Working?}
    F -->|Yes| G["Done"]
    F -->|No| H["Reimage device using the recovery process."]
    G --> I{Working?}
    I -->|Yes| J["Done"]
    I -->|No| K["Service the unit\nNote: Refer to the Warranty for coverage information."]
    J --> L["Done"]
    K --> M{Keyboard or mouse working?}
    M -->|Yes| N["Done"]
    M -->|No| O["Disconnect the non-functioning device and attach a known working keyboard/mouse to the system."]
    O --> P["Press Ctrl+Alt+Del to reboot."]
    P --> Q{Working?}
    Q -->|Yes| R["Done"]
    Q -->|No| S["Reimage device using the recovery process."]

No Internal Network Connection

graph TD
    A["No Internal Network Connection"] --> B{Keyboard or mouse working?}
    B -->|No| C["Replace cable or have jack activated."]
    B -->|Yes| D{NIC configured in OS?}
    D -->|No| E["Reimage using recovery process."]
    D -->|Yes| F{OK?}
    E --> F
    F -->|Yes| G["Done"]
    F -->|No| H["Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgi-bin/hpsupport/index.pl"]
    C --> I["Note: Yellow or green LED on NIC connector indicates an active jack."]

No Audio

graph TD
    A["No Audio"] --> B["Is Volume Control or Media Player muted? If so, change the setting."]
    B --> C{Audio?}
    C -->|Yes| D["Done"]
    C -->|N| E["Are speaker connectors in correct jacks? Try both audio jacks."]
    E --> F{Audio?}
    F -->|Yes| G["Restore image using the Recovery process."]
    F -->|N| H["In Control Panel's Sound and Audio, does the Audio tab indicate whether the unit sees its audio hardware?"]
    H --> I{Audio?}
    I -->|Yes| J["Disconnect any external speakers"]
    I -->|N| K["Turn up volume for internal and external speakers."]
    J --> K
    G --> L{Audio?}
    L -->|Yes| M["Done"]
    L -->|N| K
    M --> N{Audio?}
    N -->|Yes| O["Done"]
    N -->|N| K
    style A fill:#FFD700,stroke:#333
    style K fill:#FFD700,stroke:#333

No IP Address

graph TD
    A["No IP Address"] --> B{Thin client have a valid IP address?}
    B -->|Yes| C["Done"]
    B -->|No| D{Ping Loopback OK?}
    D -->|Yes| E{Ping Gateway OK?}
    D -->|No| F{Ping Server by name OK?}
    E -->|Yes| G{Ping Server by name OK?}
    E -->|No| H{Thin client have a valid IP address?}
    H -->|Yes| I["Done"]
    H -->|No| J["Reimage device using restore"]
    I --> K["Reboot unit and server."]
    J --> L["Replace network cable."]
    K --> M["Contact Server Administrator to verify DCHP, DNS services started."]
    L --> M
    M --> N["Done"]

Booting in Continuous Loop

graph TD
    A["Booting in Continuous Loop"] --> B["Using F10 Setup, change boot priority to factory defaults."]
    B --> C["Reboot the thin client"]
    C --> D{Boot OK?}
    D -->|Yes| E["Done"]
    D -->|No| F["Reimage the system."]
    F --> G["Reboot the thin client"]
    G --> H{Boot OK?}
    H -->|Yes| I["Service the unit. Note: Refer to the Warranty for coverage information."]
    H -->|No| J["End"]

5 Restoring the Flash Image

System Requirements

To create a recovery device for the purpose of reflashing or restoring the software image on the DOM (Disk On Module of ATA Flash), you will need the following:

• A computer running Microsoft Windows 7 or higher
• One or more HP t505 Series Thin Clients
- CD-R or CD-RW drive (if using the ISO Image option)
- 1-GB USB flash device for Windows (if using the USB format) or Linux and an 8GB USB flash device for Windows Embedded 7

This restore method will not work with all USB flash devices. USB flash devices with multiple partitions generally do not support this restore method. The range of USB flash devices available on the market is constantly changing. Not all USB flash devices have been tested with the HP Thin Client Imaging Tool.

• USB CD-ROM drive for thin client (if using the ISO Image option)

Before using the utility, you must download the appropriate image from http://www.hp.com/sbso/bussupport.html.

Getting Started

There are three deployment options supported by this utility. You can choose to do one or more of the following using your personal computer:

• Generate an ISO image to use with CD creation software to create a bootable CD for deployment using a USB CD-ROM drive.
  • Create a bootable flash image on a USB flash device.
• Unbundle the image to a directory for use in a custom deployment scenario or PXE image.

Download and run the Package-for-the-Web deliverable (an .exe file) that contains the original factory image for the thin client. The HP Compaq Thin Client Imaging Tool (CRStart.exe) runs automatically.

Choose one of the deployment options: Each option is described in the following paragraphs.

ISO Image
USB Format
- Deployment

During the restore process, the thin client flash drive will be reformatted and all data on it will be erased before the system image is copied to it. To prevent loss of data, be sure that you have saved any user-created data from the flash drive. During the first restart of the thin client following the restore process, it may take approximately 15 minutes to unbundle the software before the Windows Desktop is displayed.

Creating an ISO Image

1. Click ISO Image.
2. When prompted, enter a file name for the generated ISO file.
   Once this process is complete, use the generated ISO file to create a bootable restore CD with your CD creation software.
3. Connect a USB CD-ROM drive to the thin client. Only one bootable USB device may be attached to the thin client during this process.
4. Insert the bootable restore CD into the CD-ROM drive.
5. Restart the thin client.
6. When prompted Do you want to continue? [Y/N], click Y to begin the image restore process on the thin client.

Formatting a USB Flash Drive

CAUTION: To prevent loss of data, be sure that you have saved any user-created data from the USB drive to another drive.

1. Connect your USB flash drive to your computer. Ensure that only one USB flash drive is connected to the system.

2. Click USB Format.

3. Select the USB drive from the list, using the up and down arrows to display the correct drive letter. (If the USB drive does not appear in the list, click Update Drives, then scroll through the list again.)

During the next step, the USB drive will be reformatted and all data on it will be erased before the bootable image is copied to it. To prevent loss of data, be sure that you have saved any data from the USB drive to another drive.

1. Click Format.

Connect the bootable USB flash device to the thin client. Only one bootable USB device may be attached to the thin client during this process.

1. Restart the thin client.
2. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client.

Unpacking the Image and Tools for Deployment

1. Click Deployment.
2. When prompted, select the destination directory for the imaging tools and image.

The components that comprise DSKIMG.BIN are then unbundled. When this process is complete, there are three new files: IBR.EXE (the image restoration utility), FLASH.xx (the OS image), and README.TXT

NOTE: Linux uses the file name FLASH.DD while other operating system images use FLASH.IMG

Deploying with PXE

1. Ensure that IBR.exe and Flash.img are stored in the same directory on the server.
2. Add [full path]\IBR.exe -y [full path]\Flash.img hd0 to the PXE command file, and then run it.

To view the IBR command line options: At the command prompt, type IBR.EXE /? and press Enter.

Refer to Configuring a PXE Server on page 53 for instructions about setting up a PXE Server using Microsoft RIS. See your documentation if using a different PXE server, such as Altiris Deployment Solution.

A Adding an Image Restore Tool

1. Ensure that the boot order is set to use the Network as the first boot device.
2. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server. (e.g., c:\program files\altiris\express\deployment server\images)
3. From the Altiris Deployment Server Console, click File > New > Job.
4. Enter a unique name for the job that you will use to deploy the original thin client image.
5. Click the name of the new job.
6. Near the upper right side of the screen, click Add.
7. Select Run Script from the menu.
8. Type [full path]: images\ibr\exe-y\images\flash.xx hd0

NOTE: Linux uses the file name FLASH.DD while other operating system images use FLASH.IMG

1. Under In which OS would you like to run this script, click DOS.

2. Click Finish.

3. You can now drag and drop the job onto the appropriate machine(s) or schedule it to run later, depending on your needs. Refer to the documentation for Altiris Deployment Solution (http://www.altiris.com/support/documentation) for more detailed information.

B Configuring a PXE Server

Prerequisites

The services listed below must be running, and they may be running on different servers:

• Domain Name Service (DNS)
• Active Directory DHCP
• Remote Installation Services (RIS) on Microsoft Windows 2000 Server

This documentation covers RIS setup, and assumes that servers 1, 2, and 3 (above) are already set up. The RIS PXE Server must be equipped with two or more hard drives. Remote Installation Services and Windows 2000 Server cannot be installed on the same drive; nor will RIS work on a double partition of Windows 2000 Server. You must first format the drive on which RIS is installed using NTFS.

Installing Remote Installation Services (RIS PXE Server)

1. From the Windows 2000 Server, log on to the domain using an account that has Administrator privileges on the server.
2. From the Windows Control Panel, double-click on Add/Remove Programs.
3. Double-click Add/Remove Windows Components.
4. Select Remote Installation Services, and then click Next (Insert Windows 2000 Server CD into the CD-ROM drive, if prompted).
5. Restart the computer after the wizard has finished installing the service.

Authorizing Remote Installation Services (RIS PXE Server)

If you have installed RIS on a server other than the server running DHCP, authorize PXE with DHCP as follows:

1. Record the IP address of the RIS PXE Server.
2. Log on to the DHCP Server as administrator.
3. From the Control Panel, double-click Administrative Tools.

4. Double-click DHCP.

5. Right-click DHCP (just above the domain name) and select Manage Authorized Servers.

6. Click Authorize.
7. Type the IP address of your RIS PXE server, and then click OK.
8. Click OK.
9. Log off from the DHCP Server.

Configuring Remote Installation Services

Use the default option to have RIS install on second hard drive (D:\ or E:).

1. Click Start > Run.
2. Type Risetup.exe and click Next.
3. Click Next.
4. Select Respond to client computers requesting service.
5. Click Next.
6. Insert the Windows 2000 Professional CD into the CD-ROM drive and enter the path to the CD-ROM drive (usually drive D:\ or E:).
7. Click Next.
8. Click Next.
9. Click Next.
10. When the installation is complete, click Finish.

Set User Permissions on the Active Directory Server

On the active directory server:

1. Click Start > Programs > Administrative Tools.
2. Click Active Directory Users and Computers.
3. Right-click on the appropriate domain name.
4. Click Delegate Control.
5. Click Next.
6. Click Add to add users.
7. Highlight Everyone and click Add.
8. Click OK.
9. Click Next.

10. Select Join a Computer to the Domain.

11. Click Next.

12. Click Finish.

RIS Menu

1. Install the RIS menu of your choice.

2. Configure the RIS menu.

3. Refer to the help file provided by the RIS menu for instructions on creating a network bootable diskette and RIS menu for PXE.

Creating Network Bootable Disk to Map Drives

Create a network boot disk to map drives.

Refer to the Microsoft Web site for instructions about creating a network bootable diskette.

For More Information

Thin client documentation (including white papers discussing software deployment methods): http://welcome.hp.com/country/us/en/support.html?pageDisplay=support. Type your model number into the for product box and navigate to the Manuals link.

Altiris Deployment Solution Documentation: http://www.altiris.com/support/documentation/

C FTP Update

HP FTP Image Update Client is a utility that allows image update from an FTP share to an HP thin client system running the WES operating system.

For FTP Image Update to function properly, it requires the following available free space on the client:

• Approximately 200MB of flash
• Approximately 250MB of RAM

FTP Image Update over wireless is not supported

For greater usage flexibility and to take advantage of all the features provided in the latest image, HP recommends at least:

1 GB of flash
1 GB of RAM

Server Requirements

DCHP Server

Option 137 should contain a string value specifying an FTP share where the WES images and WinPE image are stored.

For example, if the WES images and WinPE image are stored in ftp://ftpserver/ftpfolder, then the option DHCP option 137 should contain the following string:

• ftp://username:password@ftpserver/ftpfolder, if the FTP share is protected
• or -
• ftp://ftpserver/ftpfolder, if the FTP share allows anonymous access

FTP Server

The WES images (in .IBR format) and the WinPE image provided by HP must reside in the same folder on the FTP server.

Description

The HP FTP Image Update Client can only be run by an administrator on an HP thin client system which has license to run XP Embedded operating system.

Host Settings

There are two ways to specify host settings:

1. You can manually enter settings by clearing the Get Host Settings from DHCP server check box and filling in appropriate information to the Host ID, Path, User ID, and Password boxes.

If the FTP share allows anonymous read access, then you can leave the User ID and Password boxes empty.

If the WES images and WinPE image are stored in the default (root) folder on the FTP server, then you can leave the Path box empty or fill the box with I.

1. Automatically through a DHCP option by selecting the Get Host Settings from DHCP server check box.

These host settings can be saved and committed by clicking on the Save Settings button. When the applet is invoked again, the settings will be retrieved and the corresponding controls are automatically populated.

Select Image to Update

Once the host settings are entered, either manually or automatically through DHCP, then click the Refresh Image List button to make the applet query the FTP share for all WES images whose targeted BIOS families match the one of the current thin client system, and fill in the drop-list combo box to the left of the button. You can choose any of the listed images to update/image the system.

When ready, you can click the Run Image Update Now button to proceed with the image update using the selected image. A confirmation dialog similar to the following is displayed.

Click No to abort the operation. If you click Yes, the HP FTP Image Update Client confirms that the flash drive has at least 200MB free to host the WinPE image. If the flash drive does not, the following error message is displayed.

If the flash device has enough memory, the update client starts the download of the WinPE image, modifies the boot loader to boot to WinPE in the next system restart, and then restarts the system to continue to the WinPE phase.

Please wait... HP FTP Image Update Client is preparing the system for image update. Once done, it will restart the system to continue with the update process.

Once WinPE is loaded, IBRPE is spawned to image the system's flash drive using the selected image from the FTP share. When the imaging completes, IBRPE automatically restarts the system to enter the FBA phase.

D S y s t e m B I O S

Restoring or updating a BIOS

If the BIOS on the thin client is corrupt, the BIOS must be restored before the thin client will boot to the operating system.

To update the system BIOS, download the Softpaq (for the product being updated) from the HP Web site.

The Softpaq contains utilities for restoring or updating the system BIOS. Included in the Softpaq are several methods for changing or updating the BIOS version on your computer.

To determine the BIOS family, version, and date on the thin client, press F10 during system power-on to run the F10 Setup utility, then select System Information.

To update or restore a BIOS:

1. Go to http://www.hp.com.
2. Select Support and Drivers.
3. Type the model number of your thin client.

4. Click the link for your thin client model.

5. Click Download drivers and software.

6. Click the link for your thin client model.

7. Select your language, and then click the link for your operating system.

8. Select the update you want to apply.

9. Download the Softpaq to a directory on your hard drive. The downloaded file is a self-extracting executable.

10. From that drive and directory, execute the downloaded file and follow the on-screen instructions.

WARNING! Do not turn off power or attempt to reboot the computer during the upgrade process

E Electrostatic Discharge

A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

Preventing Electrostatic Damage

To prevent electrostatic damage, observe the following precautions:

• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
  • Always be properly grounded when touching a static-sensitive component or assembly.

Grounding Methods

There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:

• Use a wrist strap connected by a ground cord to a grounded Thin Client chassis. Wrist straps are flexible straps of 1 megohm +/- 10 percent resistance in the ground cords. To provide proper grounding, wear the strap snug against the skin.
• Use heelstraps, toestraps, or bootstraps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.
  • Use conductive field service tools.
  • Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider.

NOTE: For more information about static electricity, contact an HP authorized dealer, reseller, or service provider.

F Specifications

Table F-1 HP t505 Flexible Thin Client

Dimensions
Width	50.00 mm	1.97 in.
Height (without stand)	220.00 mm	8.66 in
Height (with stand)	228.50 mm	9.00 in
Depth	194.00 mm	7.74 in.
Approximate Weight (without adapter)	1.483 kg	3.27 lb
Adapter	0.336 kg	0.74 lb
Temperature Range (fanless design)*
Operating**	10° to 35°C	50° to 95°F
(max. rate of change is 10°C per hour or 18°F per hour)
Nonoperating	-30° to 60°C	-22° to 140°F
(max. rate of change is 20°C per hour or 36°F per hour)
*Specifications are at sea level with altitude derating of 1°C/300 m (1.8°F/1000 ft) to a maximum of 3 Km (10,000 ft), with no direct, sustained sunlight. Upper limit may be limited by the type and number of options installed.	** The operating temperature range when the thin client is attached to a flat panel using the HP Quick Release is 50° to 95°F (10° to 35°C).
Relative Humidity (non-condensing)
Operating	10–90%	10–90%
(max. wet bulb temperature is 28°C or 84.2°F)
Nonoperating	5–95%	5–95%
(max. wet bulb temperature is 38.7°C or 101.6°F)
Maximum Altitude (unpressurized)
Operating	3048 m	10,000 ft
(max. allowed rate of change is 457 m per minute or 1500 ft per minute)
Nonoperating	9144 m	30,000 ft
(max. allowed rate of change is 457 m per minute or 1500 ft per minute)
Power Supply
Operating Voltage Range	100–240 VAC	100–240 VAC
Rated Line Frequency	50–60 Hz	50–60 Hz
Power Output (maximum) 65 W 65 W
Rated Output Current (maximum) 3.42 A 3.42 A
Output Voltage +19 V DC +19 V DC

Index

A

access panel

removing 8

replacing 9

adding an image restore tool 52

altitude specifications 62

authorizing Remote Installation Services 53

B

basic troubleshooting 29

battery, replacing 10

beep codes 28

BIOS 60

restoring 60

updating 60

C

cable routing slot 4

cautions

static electricity 7

changing BIOS settings

in the reset utility 21

using the F10 utility 22

components

front panel 3

rear panel 4

configuring a PXE server 53

configuring Remote Installation Services 54

D

description 1

diagnostics and troubleshooting 26

dimensions 62

diskette drive 11

diskless troubleshooting 30

download hardware drivers 8

E

electrostatic discharge 61

Ethernet connector location 4

F

features 1

feet, installing 4

Flash activity LED location 3

formatting a flash drive 50

front panel components 3

G

grounding methods 61

H

hard drive 11

hardware drivers 8

hardware specifications 62

hardware, upgrades 7

headphone connector location 3

horizontal orientation 4

humidity specifications 62

|

image restore tool 52

installation sequence 7

installing

external drives 11

hardware 7

MultiBay diskette drive 11

rubber feet 4

stand 5

installing Remote Installation

Services 53

ISO image 50

L

LEDs 26

line-out audio location 4

M

microphone connector location 3

mounting holes, VESA 4

0

operating systems 1

options

installing 7

supported 7

orientation

horizontal 4

vertical 5

P

parallel connector 4

POST error messages 28

power and IDE flash activity LEDs 26

power button location 3

power connector location 4

power LED location 3

power output specifications 63

power supply specifications 63

power-on diagnostic tests 27

power-on sequence 27

powered serial ports locations 12

system board jumpers 12

preventing electrostatic damage 61

product description 1

PS/2 connectors location 4

PXE 51, 53

R

rated output current 63

rear panel components 4

recycling 10

relative humidity specifications 62

removing

battery 10

side access panel 8

stand 6

replacing

battery 10

side access panel 9

restore 52

restoring a corrupt BIOS 60

restoring the flash image 49

RIS menu 55

RJ-45 connector location 4

rubber feet, installing 4

S

secure cable routing slot 4

serial connector location 4

serial connectors 12

serial number location 2

setting user permissions on the

Active Directory Server 54

Setup Utility

Advanced BIOS Features 23

Integrated Peripherals 24

Main Menu 22

Power Management Setup 25

Standard CMOS Features 23

System Information 23

Utility Task Actions 25

shutting down 7

side access panel

replacing 9

specifications

altitude 62

dimensions 62

hardware 62

humidity 62

power output 63

power supply 63

rated output current 63

relative humidity 62

temperature 62

thin client 62

weight 62

stand

installing 5

removing 6

T

temperature specifications 62

troubleshooting 29

U

updating a BIOS 60

USB drive options 11

USB ports

location 3, 4

V

vertical orientation 5

VESA mounting holes 4

VGA connector location 4

W

warnings

electric shock 7, 8, 10, 13

fire 7

Web sites

QuickSpecs 1

weight 62