AVE-7540 - Monitor Avocor - Free user manual and instructions

Product Type	Interactive Touch Display
Model	AVE-7540
Screen Size	75 inches (diagonal)
Resolution	3840 x 2160 @ 60Hz
Backlight	Direct LED
Brightness	400 cd/m²
Contrast Ratio	4000:1
Response Time	8 ms
Viewing Angle	178° horizontal / 178° vertical
Touch Technology	Infrared (Avocor Intelligent Touch)
Touch Points	Up to 40 simultaneous touch points
Touch Stylus	Supports fine tip stylus (3mm)
Glass	Zero parallax, bonded, anti-glare, anti-fingerprint
Built-in Speakers	2 x 20W forward facing
Input Ports	3x HDMI 2.0, 1x DisplayPort 1.2, 1x USB-C (45W PD), 2x USB-A 3.0, 1x USB-B touch
Output Ports	1x HDMI out (4K@60Hz), 1x 3.5mm audio out, 1x SPDIF
Control Interfaces	RS232, LAN (RJ45 in/out), TCP/IP
OPS Slot	Yes, compatible with OPS modules
Power Supply	AC 100-240V, 50/60Hz
Power Consumption (Max)	≤340 W
Standby Power	≤0.5 W
Product Dimensions (W x H x D)	1735 x 1062 x 91 mm
Net Weight	52 kg
VESA Mount	800 x 400 mm
Operating Temperature	0°C to 40°C
Included Accessories	Remote control with batteries, 2 stylus pens, 6 replacement nibs, power cables (US/UK/EU/AU), USB-C cable, HDMI cable, USB-A-B cable, VESA adapter plate
Warranty	3 years RTB (Return to Base)

Frequently Asked Questions - AVE-7540 Avocor

How many touch points does the AVE-7540 support?

The AVE-7540 supports up to 40 simultaneous touch points using Avocor Intelligent Touch technology.

What is the maximum resolution and refresh rate?

The display supports a maximum resolution of 3840 x 2160 at 60 Hz.

What are the power requirements?

The display operates on AC 100-240V, 50/60Hz. Maximum power consumption is ≤340W, and standby power is ≤0.5W.

How do I mount the display?

The AVE-7540 can be mounted using a VESA 800 x 400 mm wall mount, or placed on a stationary stand or rolling cart. Ensure the mounting surface can support the weight of the display (52 kg net). At least 3 people are required to move or install the display.

Does it support OPS modules?

Yes, the display has an OPS slot compatible with Open Pluggable Standard (OPS) computer modules. Avocor offers an optimized OPS PC module sold separately.

What is the warranty period?

The AVE-7540 comes with a 3-year return-to-base (RTB) warranty. Optional upgrades are available through your reseller.

How do I clean the display?

Use a soft, dry cloth to clean the screen. Avoid using liquid cleaners or abrasive materials. Do not spray liquids directly onto the screen.

Can I connect external speakers?

Yes, the display provides audio output via a 3.5mm audio out and an optical SPDIF out for connecting external speakers or audio systems.

How do I update the firmware?

Firmware can be updated over-the-air (OTA) via a network connection, or manually via USB. For OTA, navigate to Settings > About > Update System. For USB, download the firmware from Avocor support and follow the on-screen prompts.

What is the recommended usage to avoid burn-in?

To prevent image retention, avoid displaying static images for extended periods. Avocor recommends turning off the display for at least 8 hours after every 16 hours of use.

USER MANUAL AVE-7540 Avocor

AVE-40 Series User Manual

AVE-5540 / AVE-6540 / AVE-7540 / AVE-8640

TABLE OF CONTENTS

Compliance Information......4

Declaration of Conformity 4

Caution....4

Industry Canada (ICES-003) 4

Product Disposal....5

Disposal of Old Electrical and Electronic Equipment....5

Introduction......6

About This Manual....6

Textual Conventions....6

Graphic Conventions....7

What's in the Box? 8

Specifications....9

The display, at a glance....11

Display Front.... 11

Display Rear 12

Display Keypad.... 13

Guest Inputs 14

Side Inputs.... 15

Rear Lower Inputs.... 16

Installation....17

Ambient Considerations 18

Ambient Light 18

Ambient Temperature 18

Ventilation 18

Mounting the Display 19

Stationary Stands 19

Rolling Cart 20

Wall Mount 21

Peripheral Connections....22

Guest inputs....22

Side inputs....23

REAR LOWER INPUTS 24

OPS Module 25

OPS Installation Step-by-Step 25

Remote Control 27

Remote Control Batteries 28

Operation....29

Precaution 29

The UiQ Home Screen.... 30

UIQ Settings 31

Display 32

Display Settings Tips....34

Network 36

Network Settings Tips 37

Language 38

Location & Time 39

Input......40

Input Settings Tips 42

Security......43

About....44

Update System - Firmware.... 44

External Control 45

RS232 Connection and Port Configuration 45

TCP/IP Control Configuration 45

Command and Response Format.... 45

Serial Command List 46

Warranty Information....50

COVERAGE 50

EXCLUSIONS....50

AVE-xx40 User Manual | 3

CONCEALED DAMAGE....51

CUSTOMER DATA....51

SERVICES 51

COMPLIANCE INFORMATION

Declaration of Conformity

Avocor hereby declares that the following Product Model Number:

AVE-5540 / AVE-6540 / AVE-7540 / AVE-8640

conforms to the provisions of the following regulations:

- FCC:

• FCC CFR Title 47 Part 15: Subpart B Class A,
  ○ ANSI C63.4
  ○ ICES-003

- CE:

• EN55032
• EN55035
• EN61000-3-3

- cULus:

UL 62368-1
○ CAN/CSA-C22.2 No. 62368-14

CB:

○ IEC 62368-1

- ERP

CAUTION

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.

Industry Canada (ICES-003)

CAN ICES-3 (B)/NMB-3(B)

Product Disposal

The Product contains small amounts of tin, lead, and/or mercury. Disposal of these materials may be regulated due to environmental considerations.

Disposal of Old Electrical and Electronic Equipment

Applicable throughout the European Union and other European countries with separate collection programs

This symbol, found on your product or on its packaging, indicates that this product should not be treated as household waste when you wish to dispose of it. Instead, it should be handed over to an applicable collection point for the recycling of electrical and electronic equipment. By ensuring that this product is disposed of correctly, you will help prevent potential negative consequences to the environment and human health, which could otherwise be caused by inappropriate disposal of this product.

The recycling of materials will help to conserve natural resources. This symbol is only valid in the European Union. If you wish to discard this product, please contact your local authorities or dealer, and ask for the correct method of disposal.

INTRODUCTION

Your new Avocor AVE-xx40 series display is an ultra-high-definition interactive touch display supporting full range 4K@60hz resolution, up to 40 simultaneous touch points, multiple source inputs for your computers and peripheral devices, and our intuitive UiQ interface.

Our display follows our agnostic approach to interactive displays: they are compatible with a wide range of hardware and software, making it a great addition to any interactive meeting-room solution. Whether you need a virtual meeting space for your conference room, or a powerfully adaptive whiteboard or presentation hub for your classroom, the Avocor AVE-xx40 series will exceed your expectations.

About This Manual

This user manual was written to help you get the most out of your display.

In addition to detailed descriptions of the display and its features, this manual will guide you through the installation and setup processes and provide tips, tricks, and best practices on how best to utilize the display.

We make every effort to ensure that this manual is accurate as of the date it was printed. However, it may require periodic updating due to ongoing product improvements and customer feedback. Find the latest version of our manuals at Avocor.com.

Textual Conventions

The following textual conventions are used in this manual to denote certain actions or information for clarification purposes. Here are the details:

• Remote control and display keypad controls are set in CAPS. For example, "Press OK on the remote control to accept your changes."
• Menus in the OSD and computer interface are in bold. The ">" symbol is used to help denote submenu navigation. For example, "Open Display > Picture > Advanced Settings to adjust various picture settings."
• Keyboard keys with functional names are capitalized and set in . For example, "press to make your selection."
• In addition to the above, underlining, italics, or a combination of the two are used periodically to help emphasize key points in the text of this manual.

Graphic Conventions

The following symbols appear throughout this manual to emphasize key points. Keep these in mind not only to benefit from their advice, but also to avoid problems with the display or personal injury.

TIP

Highlights helpful guidelines and best practices for using certain features.

NOTE

Provides supplemental information and emphasize text of special significance.

CAUTION

Alerts that given actions may degrade the performance of the display or cause a malfunction.

WARNING

Alert that a given action may result in damage to equipment or personal injury.

DANGER

Alert that a given action may cause serious personal injury or death.

WHAT'S IN THE BOX?

• Avocor AVE-xx40, Interactive Display
- Quick Start Guide with QR code
- Remote Control & Batteries
• (2) Touch Stylus 3mm
• (6) Stylus replaceable nibs
- Power Cables

○ US Cable 2m
- UK Cable 2m
- European Cable 2m
○ Australian / New Zealand 2m

• (1) USB-C cable 1.8m
• (1) HDMI cable 3m
• (1) USB-A-B cable 3m
• (1) VESA 100 x 100 adapter plate

SPECIFICATIONS

	AVE-5540	AVE-6540	AVE-7540	AVE-8640
Diagonal Size (Inches)	55"	65"	75"	86"
Backlight Backlit LED
Aspect Ratio	16:9
Resolution 3840 x 2160 @ 60Hz
Response Time	8 ms
Brightness 400 (cd/m2)
Contrast Ratio	4000:1
Viewing Angle	178°/178
Supported Colors	30 Bit Deep Color
Display Orientation	Landscape
Touch System
Touch	Up to 40 Point Avocor Intelligent Touch - Supports 1 fine tip stylus
Glass	Zero Parallax, Bonded, Anti-Glare, Anti-Fingerprint Glass
Supported OS	Windows 8 / 10; Mac OSX*; Linux*; Chrome
Connectivity
Guest Inputs	1x Type C (45W PD), 1x HDMI 2.0, 1x USB-B Touch, 1x USB-A 3.0 Hub
Side Inputs	2x HDMI 2.0, 1x DisplayPort 1.2, 1x USB-B 3.0 Touch, 1x USB-A 3.0 Hub, 1x USB-A Service Port, 1x HDMI Out (Support 4k@60Hz, 1920x1080@60Hz)
Audio	1x 3.5mm Audio Out, 1x Optical (SPDIF)
Control	1x RS232, 1x LAN Ethernet (RJ-45) in, 1x LAN Ethernet (RJ-45) out,
OPS Slot	Yes, 3840 x 2160 @ 60Hz
Audio
Built-in Speakers	2x 20W – Forward Facing
Display Functions
Auto-source detection, Source Preview, Blank, Freeze
Physical Specifications
Product Dimensions	1286 x 802 x 78.4 mm50.63 x 31.57 x 3.09 in	1513 x 938 x 99.5 mm59.57 x 36.93 x 3.92 in	1735 x 1062 x 9168.31 x 41.81 x 3.58 in	1981 x 1201 x 91 mm77.99 x 47.28 x 3.58 in
Shipping Dimensions	1421 x 932 x 216 mm55.94 x 43.70 x 8.50 in	1649 x 1110 x 216 mm64.92 x 43.70 x 8.50 in	1886 x 1210 x 22774.25 x 47.64 x 8.94 in	2130 x 1375 x 250 mm83.86 x 54.13 x 9.84 in
Weight	Net 28 kg / 61.73 lbsGross 41 kg / 90.39 lbs	Net: 39 kg / 85.98 lbsGross: 52 kg / 114.64 lbs	Net: 52 kg / 114.64 lbsGross: 64 kg / 141.10 lbs	Net: 66 kg / 145.51 lbsGross: 81 kg / 178.57 lbs
Wall Mount (VESA)	400 x 400 mm15.75 x 15.75 inches	600 x 400 mm23.62 x 15.75 Inches	800 x 400 mm31.50 x 15.75 Inches	800 x 400 mm31.50 x 15.75 Inches
Handles 2 2 4	4
Power
Power Supply	AC100 - 240V (Worldwide), 50/60Hz
Max Power Consumption	<220W	<220W	<340W	<520W
Standby ≤0.5W
Environmental
Operating Temperature	0°C ~ 40°C / 32°F ~ 104°F
Storage Temperature	-20°C ~ 60°C / -4°F ~ 140°F
Humidity 20%	~ 85%
Warranty
Global	3 Year RTB with optional upgrades available (contact your reseller for more info)

THE DISPLAY, AT A GLANCE

The following diagrams depict the front, side, and bottom panels of the display. The physical interface and connections are labeled, and then described in the tables that follow.

Display Front

1	Front Panel Interface/Guest Inputs	Type C, HDMI 2.0, Touch USB-B 3.0, USB-A 2.0 (Accessory Port)
2	Front Panel Speakers	2 X 20W Forward-Facing Speakers.
3	Display Buttons	On-panel keypad control. See Page 12 for more details.
4	Pen Tray	Magnetized pen storage

Display Rear

1	Main Power Switch	A/C Rocker Switch; toggles all power to the display.
2	Power Socket	Three-pin A/C Jack.
3	OPS Slot	TX25A-80P standard OPS input; compatible with non-standard OPS-C structure.
4	Rear Source Inputs	Side — 2x HDMI 2.0, 1x DisplayPort 1.2, 1x USB-B Touch, 1x USB-A 3.0, 1x USB Service Port, 1x 3.5 Audio out, 1x HDMI Out (4K@60Hz)Bottom—SPDIF, RS232 Female Input, Ethernet In, Ethernet Out.

Display Keypad

1	Power LED	Indicates the power status of the display.
2	Light sensor	Ambient light detector.
3	Power	Turn the display on/off.
4	Source	Switch sources.
5	Menu settings	Open UiQ Settings.
6	Home	Access the UiQ Home screen.
7	Volume -	Short press to reduce one level of volume; Long press, continue to reduce the volume.
8	Volume +	Short press to increase the volume; Long press, continue to increase the volume.
9	Freeze	"Freeze" the active image on the display; press again to resume normal operation.
10	Blank	Disables the backlight.

Guest Inputs

1	USB Touch	USB Touch 3.0 Guest Input.
2	USB 3.0	USB Accessory Input.
3	HDMI HDMI	Guest Input.
4	Type C	USB Type C, Guest Input for video and Touch

Side Inputs

1	DisplayPort	DP1.2 & HDCP2.2.
2	HDMI1	HDMI2.0B & HDCP2.2.
3	HDMI2	HDMI2.0B & HDCP2.2.
4	USB Touch	USB 3.0 Type B for touch control.
5	USB 2.0	USB 2.0 accessory port
6	Line out	3.5mm audio output (no mic).
7	USB 3.0	USB 3.0 accessory port.
8	HDMI Out	HDCP compliant HDMI out @ 4K@60Hz; duplicate screen only.

Rear Lower Inputs

1	SPDIF Out	Sony/Phillips Digital Interface. Connect external and digital powered speakers, or an audio receiver or amplifier.
2	RS232 DB9 Female Input		For interfacing with a PC or automation/control system.
3	Ethernet In	RJ45 Input	Lan In, 10/100Mbps.
4	Ethernet Out	RJ45 Output	Lan Out, 10/100Mbps.

INSTALLATION

⚠️ Please read the following precautions carefully before installing your new Avocor AVE-xx40 display. Failure to comply may result in damage to the display and equipment and may result in personal injury or death.

• DO NOT install the display in a high temperature environment or near any apparatus that produce heat.
• This may cause damage to the panel and equipment. It may also cause personal injury due to electrical shock resulting from overheating.
• DO NOT install the display in a high humidity environment or an environment where it can come into contact with water.
• This may cause damage to the panel and equipment. It may also cause personal injury due to electrical shock resulting from overheating.

• DO NOT overload outlets or cables beyond their electrical capacity.
- DO NOT insert the power plug into an outlet rated outside the range of 100\~240V A/C.
• DO NOT insert the power plug into a damaged outlet.
• DO NOT use a worn or damaged A/C power cable.
• DO NOT use an improper or mismatched A/C power cable.
• DO NOT place the display on an unstable shelf or surface.

• DO NOT place objects on the display as instructed below:

• Do not cover the vents on the display.
• Do not allow liquid or small particles to enter the vents or other parts of the display.
• Do not put heavy objects on the display.

- Please allow room between the wall and the display panel to maintain proper ventilation and avoid overheating.

- Make sure you use the handles on the back of the display while lifting or moving the display, to avoid touching the front panel during the move.

- When unpacking, and carrying the display please follow these guidelines:

• 2 people are needed to move displays of 65"
• 3 people are needed to move displays of 75" - 86"

Before installing, please make sure the wall is strong enough to hold the necessary weight of the display and the mount.

Ambient Considerations

Environmental and ambient factors play a considerable role in determining your viewing experience and the functional operation of the display. Make sure to follow these guidelines carefully to get the most out of your display.

AMBIENT LIGHT

For the best viewing experience, make sure to minimize or remove light sources directed at the screen, especially sunlight.

Any direct light may make images on the screen appear washed out and less vibrant, and direct sunlight may even affect touch control operation.

AMBIENT TEMPERATURE

Maintain the ambient temperature of the room at a consistent level. This will ensure that the display continues to operate smoothly.

Do not place the display near heat sources or air conditioning vents, and do not operate or store the display in temperatures above 40 degrees Celsius (104 degrees Fahrenheit).

VENTILATION

The display should maintain a proper operating temperature provided that the ambient temperature is not too high, and that the vents on the display have enough room to disperse any heat emanating from the display.

Do not block the vents on the display! Leave a space of about 4 inches between all sides of the lay and surrounding walls or objects, as shown in the figure, below.

Mounting the Display

The three primary types of mounting solutions are Stationary Stands, Rolling Carts, and Wall Mounts. This chapter will examine each type and how they might fit into your installation.

NOTE

Leave mounting to the installation specialists.

Always make sure that your stand, or mount/wall is rated to hold the weight of your display.
Make sure that the surface you place the mount or stand upon can support the weight of your display.
Make sure the tilt degree of the display does not exceed 2^ .
Always get help when moving or mounting the display.

• 2 people are needed to move displays of 55" - 65"
• 3 people are needed to move displays of 75" - 86"

STATIONARY STANDS

Stationary stands can come in the form of tabletop stands or floor stands. These stands are worthwhile for either permanent or temporary installations; they are less mobile than rolling carts but are a bit more flexible than wall mounts.

Exterior view of a modern office building (no signage)

Black metal stand with vertical supports and a curved base (no text or symbols visible)

WARNING

If you decide to implement a tabletop stand, make sure that the table or surface you plan to place the display on can support the weight of both the display and the stand.

ROLLING CART

As the most mobile of mounting solutions, the rolling cart is perfect for those who want a flexible setup that can be taken to different rooms.

Pure mechanical device diagram with no text, numbers, or symbols

Black industrial machine stand with three wheels and a vertical support (no text or symbols visible)

WARNING

At least two people are needed to move a rolling cart with a mounted display.
When moving your cart, make sure that you have a clear path to your destination and be sure to warn other people around you.

WALL MOUNT

Though immobile and possibly the most time-consuming install, wall mounts benefit from the fact that they take up much less space than their counterparts. This is a great option for those who want a permanent sleek-looking setup, especially if extra time is taken to route any cabling through the wall.

Black metal shelving unit with vertical supports and mounting holes (no text or symbols visible)

WARNING

The wall must be capable of supporting a redundant weight factor of 3x the weight of the display or be reinforced to support a 3x redundant weight factor.
Use only approved wall-mounting kits; talk to the installation experts for their recommendations and advice.

Peripheral Connections

Your Avocor AVE-xx40 display supports connections to multiple peripheral devices, from computers, to wireless presentation systems, to external control systems.

The below diagrams demonstrate how to connect your peripherals for the best possible results.

GUEST INPUTS

NOTES

• The front ports on your AVE-xx40 display are great for a plug-and-play session for an HDMI compatible source.
• Add a USB Type-B connection to the Touch port to enable touch control.
• The USB 2.0 accessory port is a convenient plug-in for a flash drive, mouse and/or keyboard, or other USB peripheral device.

SIDE INPUTS

NOTES

• The side inputs on your AVE-xx40 display will support up to three primary sources, two USB accessories, an audio system analog or optical out, and an HDMI Out to an additional, non-touch monitor (Duplicate Screen ONLY).
• The Service Port is used to upload user Wallpapers (see page 33), or manual firmware updates (see page 43).

REAR LOWER INPUTS

NOTES

• Here, connect your AVE-xx40 to a Local Area Network (LAN) and/or a RS232 or TCP/IP control system.
• Use a straight through DB9 connector to properly connect your control system to the RS-232 port on the display.

OPS Module

Your Avocor AVE-xx40 is compatible with any Open Pluggable Standard (OPS) computer module. Avocor offers its own OPS PC module, which is optimized for the display, for a separate purchase.

Installing an Avocor OPS module is a relatively simple process, but one that still needs a level of care and attention. Improper installation may cause malfunction or even damage the OPS module or the OPS Slot-Connector on the display. Please follow these instructions carefully.

OPS INSTALLATION STEP-BY-STEP

I. Turn off the main power switch on the display. ⚠ II. Remove the OPS slot shield on the display input panel

Technical line drawing of a door frame with a double door and a vertical panel, showing a black arrow indicating direction (no text or symbols)

II. Install the Avocor OPS computer by carefully sliding it into the OPS slot as pictured below.

If installing an Avocor OPS module, the "OPS ===>" imprint should be upside down and facing the back panel of the display. If there is no imprint, then the small square fan vent should be facing the same direction as the back panel.

III. Secure the OPS computer into the slot using the screws that were removed earlier

Technical line drawing of a door frame with two arrows indicating movement or force (no text or symbols present)

That's it! Your OPS should be ready to go. Turn the main power of the display back on and hit the power button on the OPS module to begin operation.

Remote Control

	POWER Power on	off the display
	OPS	Navigate to the OPS input
	BLANK	Blanks the display. Press again to restore.
	FREEZE	Freezes the display. Press again to restore.
	OK/Direction keys	Menu navigation and selection
	RETURN	Go back to the previous menu
	HOME	Navigate to the UiQ home screen
	MENU	Open the OSD menu
	BRIGHTNESS -	Decreases the Brightness
	BRIGHTNESS -	Increases the Brightness
	MUTE	Toggle Mute on/off
	VOL. -	Decreases the volume
	VOL. +	Increases the volume
	SOURCE	Open the Source selection menu
	SETTING	Open display Settings
	FRONT	Switch to the HDMI Front input source
	DP	Switch to the DisplayPort input source
	HDMI 1	Switch to the HDMI 1 input source
	HDMI 2	Switch to the HDMI 2 input source
	Type C	Switch to the Type C input source AVE-5530 Only

REMOTE CONTROL BATTERIES

To install batteries in the remote control:

1. Press down the tab on the cover plate and pull the cover plate up.
2. Insert the included batteries. Ensuring that the polarities correctly match the (+) and (-) markings inside the battery compartment.
3. Insert the lower tab of the cover into the opening and press down the cover until it clicks in place.

Notes on Batteries

• Please only use approved AAA type batteries.
• Do not mix an old battery with a new one or different types of batteries.
• If you will not use the remote control for a long time, remove the batteries to avoid damage from battery leakage.
• Do not expose batteries to excessive heat such as from sunshine, fire, or the like.
• Don't recharge, heat, disassemble, short, or throw batteries into a fire.

Notes on Remote Control Operation

• Make sure that there is nothing obstructing the infrared beam between the remote control and the IR receiver on the display.
• If the effective range of the remote-control decreases, or it stops working, replace the batteries with new ones.
• The remote control may fail to operate if the infrared remote sensor is exposed to bright sunlight or fluorescent lighting.
• Ambient conditions may possibly impede the operation of the remote control. If this happens, point the remote control at the display, and repeat the operation.

Remote Control Sensor

The effective area of the remote control includes the vertical distance within five metres in front of the display, and the area within an angle of 30 degrees from the vertical point to the left and the right.

OPERATION

The Avocor AVE-xx40 features an intuitive touch interface for source navigation and OSD menu configuration. This chapter will provide information and best practices for operating the home-screen and the various on-screen display (OSD) menu settings to help facilitate the best possible user experience.

Precaution

Please read the following precautions regarding normal operation carefully. Failure to follow the cautionary points therein may cause damage to the screen not covered by Avocor's warranty policy.

• If you encounter a problem during installation, please contact your dealer or Avocor support for assistance. DO NOT attempt to repair or open the display yourself.
• Always avoid placing the display flat face-down or face-up. DO NOT attempt to use the display lying flat on its back at any time.
• DO NOT set a static (non-moving) image on the display for an extended period of time, as this may cause image retention, or "burn-in" which is not covered by warranty.

• RECOMMENDED USAGE HOURS:

Turn off the display for at least 8 hours after every 16 hours of usage in a 24-hour period.

The UiQ Home Screen

The Home Screen is the default landing page and general hub for the AVE-xx40's touch interface. Here, you can configure the display's settings via the OSD and select an input source without having to use the remote control.

UIQ Settings

To access the UiQ, touch the gear icon 📋 on the home screen, or press the Menu 🔒 key on your remote control.

You can access the various menu settings by touching the icon squares in this interface (see the image above). Each menu will have ← Back a button that will return to the previous menu.

Press the ✗ button on the bottom right of the interface or touch the Menu ⚙ key on the remote control again to exit the OSD menu.

Read on for more information on each menu setting.

Display

Name		Changes the name assigned to the display, which is visible on the UIQ Home Screen.
Wallpaper		Set a default or custom user wallpaper for the UIQ Home Screen. A Slideshow option is available.
Avocor Logo	On	Toggles the presence of the Avocor logo on the Home Screen.Options: On, Off; Default: On
	Off
Slideshow	On	Toggles the slideshow of wallpapers on the UiQ Home Screen. When Slideshow is toggled on this will cycle through selected images every 15 minutesOptions: On, Off; Default: OnTo upload bespoke wallpapers, insert a USB drive into the Service port of the display with wallpapers located inside a folder called WALLPAPER. Please use JPG and PNG and recommend image resolution is 1920x1080 or larger
	Off
Energy Saving
Auto Power On	On	Select Auto Power On modeOptions: On, Off; Default: Off
	Off
Power On Time		Select Time and Day of week for the display to turn on
Power Off Time		Select Time and Day of week for the display to shut down
Eco Mode	On	Toggle Eco Mode for automatic Energy Star rated picture settings.Options: On, Off; Default: Off
	Off
OPS Always On	On	Select the OPS power state.Options: On, Off; Default: Off
	Off
Display Sleep	On	Use the slider to set your Display Sleep timer to activate after a set period of inactivity.Options: 1 Min, 15 Mins, 30 Mins, 45 Mins, 1Hr. 2Hrs, 3Hrs, Never.Default; Never
	Off
Picture
Scheme	Custom	Select one of the following Schemes when an active source is connected to the display:Options: Custom, Vivid, Cinema, Game, Sport; Default: Custom
	Vivid
	Cinema
	Game
	Sport
Backlight 0-100		Increase or decrease the intensity of the LCD backlight.Select the desired level, and then press OK.Range: 0~100; Default: 80
Contrast 0-100		Increase or decrease the contrast of picture.Select the desired level, and then press OK.Range: 0~100; Default: 50
Sharpness 0-100		Increase or decrease the picture sharpness of the displayRange: 0~100; Default: 40
Saturation 0-100		Adjust the brilliance and brightness.Select the desired level, and then press OK.Range: 0~100; Default: 50
Hue 0-100		Increase or decrease the green hue.Select the desired level, and then press OK.Range: 0~100; Default: 50
Brightness 0-100		Increase or decrease the green hue.Select the desired level, and then press OK.Range: 0~100; Default: 56
Color Temperature		Select the color temperature .Options: Cold, Standard, Warm; Default: Cold
HDMI RGB Range		Press to select the Colour Range of the displayOptions: Auto / 0~255 / 16~235 Default: Auto
Audio
Speaker Mute	On	Toggle to mute audioOptions: On , Off; Default: Off
	Off
Treble -10-10		Adjust the sound in high tones (treble).Select the desired level, and then press OK.Range: -10~10; Default: 0
Bass -10-10		Adjust the sound in low tones (bass).Select the desired level, and then press OK.Range: -10~10; Default: 0
Auto Close	On	Select Auto Close to Auto Close the UiQ Settings.Options: On , Off; Default: Off
	Off

DISPLAY SETTINGS TIPS

The Display settings submenu contains configuration options for various picture and audio settings for your AVE-xx40. Navigating the menus is straightforward and intuitive, but we'll provide some tips and knowhow to help you get started.

Custom Wallpapers

The AVE-xx40 already comes with some gorgeous high-resolution wallpapers, but you can easily upload your own. Just follow these steps...

I. Take a USB flash drive
II. Open the USB flash drive's file directory on a computer.
III. Create a new folder with the name WALLPAPER.
IV. Save any wallpapers you want into that WALLPAPER folder.
V. On the Display - Open Settings>Display>Wallpaper on the Home Screen.
VI. Under User Images, touch the blank tile containing the "+" symbol (see image).
VII. Plug your USB flash drive into the USB 2.0 accessory port on the front of the display.

That's it! Your custom wallpapers will upload automatically.

Only 1920x1080 images or higher are supported.

You can delete a custom wallpaper by touching the blue "x" button located on the right corner of the image preview.

Energy Saving

This submenu provides options for helping you maximize power efficiency for your AVE-xx40. Here you can...

• Schedule an Auto Power On* cycle for every day of the week.
• Toggle Eco Mode for automatic Energy Star rated picture settings.
• Toggle OPS Always On to keep the OPS port live or have it shut off with the display's normal automatic or manual power cycles.
• Set your Display Sleep timer to activate after a set period of inactivity.

Auto Power On*

Your automatic power schedule is divided into three items in the UiQ:

• Auto Power On – a slider which toggles your automatic power schedule on or off.
  • Power On Time – sets the time your display will power on.
  • Power Off Time – sets the time your display will power off.

Open either Power On Time or Power Off Time options and a clock wheel and seven tiles representing the days of the week will appear, just as in the image to the right. ---->

Simply adjust the clock to your preferred time of day and touch the days of the week to choose which days your Power On or Power Off will occur; Blue means active, White means inactive.

For example, if you set your Power On Time to 8:30 AM and highlight the M, T, W, T, F tiles, then your display will automatically power on at 8:30 AM, Monday thru Friday, while skipping Saturday and Sunday, every week.

Utilizing these settings is highly recommended if you expect heavy use and long hours for your AVE-xx40 display, as this will help maintain its longevity.

Network

Status		Shows Network and LAN status (Cable Connected, Not Connected).
LAN	DHCP	Set a DHCP or Static IP.
	Static
	IP Address	Display dynamic IP or the static IP address of the display's Ethernet portDefault: 0.0.0.0
	Mask	Set the subnet mask address.Default: 0.0.0.0
	Gateway	Set the Gateway mask address.Default: 0.0.0.0
	DNS 1	Set the DNS 1 mask address.Default: 0.0.0.0
	DNS 2	Set the DNS 1 mask address.Default: 0.0.0.0
Wi-Fi On	On	Configure Wi-Fi settings (additional USB device required); locate the MAC Address.Options: On, Off; Default: Off
	Off
	Wi-Fi Available Networks
Wake On Lan	On	The Wake on LAN (WOL) feature wakes a computer from a low-power state when a network adapter detects a WOL event.Options: On, Off; Default: Off
	Off
LAN USB	On	Toggle LAN USB passthrough of the display.Options: On, Off; Default: Off
	Off

Network Settings Tips

The AVE-xx40 supports wired LAN or Wi-Fi configurations required to enable Auto Date &Time, Weather, and Over-the-Air (OTA) Firmware Updates. You also need to configure your LAN settings to be able to enable TCP/IP control. Here are some tips to help get you started.

LAN

For a wired connection to either the Ethernet In or Ethernet Out port

Here you can assign an IP address and other necessary network parameters for your display. You can set your parameters manually by choosing the Static option or automatically via DHCP, if available. Consult your network administrator to see if DHCP is an option!

Wi-Fi

An Avocor Wi-Fi USB adapter (AVC-USB-WIFI) is required to enable a Wi-Fi connection to the AVE-xx40 display.

Once a Wi-Fi adapter has been connected to one of the USB Accessory ports on the display, navigate to Network>WiFi, choose your network, and enter the network authentication to connect to the wireless network.

LAN
TYPE
Static	√
DHCP
IP Address	10.7.15.77 >
Subnet	255.255.0.0 >
Gateway	10.7.15.1 >
DNS 1	1.1.1.1 >
DNS 2	8.8.8.8 >

Language

Language	English	Select the language UiQ interfaceOptions: English, French, German, Spanish, Italian, Dutch; Default: English
	French
	German
	Spanish
	Italian
	Dutch

Location & Time

Time Zone		Set Timezone based on city and region. Tap and onboard keyboard will launch
Auto Date & Time	On	Toggle set Date and Time automatically, (only available if there is internet connection).Options: On, Off; Default: Off
	Off
Set Date		Select to Manually set the Date
Set Time		Select to Manually set the Time
24 Hour Clock	On	Toggle to select 24 Hour Time. Options: On, Off; Default: Off
	Off
Date Format	Fri, October 21	Set date format.
	21-Oct 2019
	10-21-2019
	Fri, 21-Oct
Location		Set the region for accurate weather information. Tap and onboard keyboard will launch
Temperature Unit	F	Set unit for measure of temperatureOptions: °F, °C; Default: °F
	C

Input

Favorite Source	Home Screen	Select the Input Source for HOME keyOptions: Home Screen, OPS Computer, HDMI Front, HDMI 1, HDMI 2, DisplayPort, USB-C; Default: Home Screen
	OPS Computer
	HDMI Front
	HDMI Rear 1
	HDMI Rear 2
	Display Port
	USB-C
Starting Source	Home Screen	Select the Input Source for Starting Source keyOptions: Home Screen, OPS Computer, HDMI Front, HDMI 1, HDMI 2, DisplayPort, USB-C; Default: Home Screen
	OPS Computer
	HDMI Front
	HDMI Rear 1
	HDMI Rear 2
	Display Port
	USB-C
Auto Detect New Input	On	Toggle Auto Detect New Input; determines whether the display will automatically switch to a new connection.Options: On, Off; Default: Off
	Off
Source Preview	On	Toggle to enable Source Preview on UIQ HomescreenOptions: On, Off; Default: Off
	Off
Rename Sources		Set custom names for the display's input sources. Rename OPS Computer, Rename HDMI Front, Rename HDMI Rear 1, Rename HDMI Rear 2, Rename Display Port, Rename USB-C
Advanced Settings
Wake On Input	On	Toggle to select Wake On InputOptions: On, off; Default: OffNote: The display wakes up when input HDMI, DisplayPort & Type C & RS232 command.
	Off
EDID	4K@60	Select EDID (Extended Display Identification Data) of the HDMI 1~3, DisplayPort, Type C inputs.Options: 1080p, 4K2K@60; Default: 4K2K@60Note:Use the 1080p setting for the broadest support of lower resolution sources.Use 4K 2K setting to support high resolution sources such as 3840x 2160.
	1080p
Current Source		Detects the Current source connected to the display
Detected Resolution		Detects the Resolution of the display
Detected Refresh Rate		Detects the Refresh Rate of the display

Input Settings Tips

Advanced Settings & EDID

Wake on Input simply means that if the display is in a soft-powered off state (by pressing POWER) or timed out into a sleep state, and a new source is plugged into any input, the display will wake up and switch to the newly connected source.

EDID

Without going into too much detail, EDID (Extended Display Identification Data) is essentially the handshake that happens between a display and source device regarding resolution and frame rate to get a proper image on the screen: the display says, "I can accept a maximum of 4K@60Hz signal," and the source says, "I will give you a 4K@60Hz signal." Finally, a 4K@60Hz image appears on the screen.

Like the above scenario, the AVE-xx40 display supports a maximum 4K@60Hz signal by default, but what if a source device can only output standard HD (1080p)? More than likely, the display will accept the 1080p signal without additional configuration or issues, but the image may come out blurry and upscaled depending on several factors outside the scope of this user manual...

If you get a blurry image on your Avocor AVE-xx40 from a 1080p source device, simply navigate to Input>Advanced Settings, select EDID, and set it to 1080p. This simply reduces the limit of the display's EDID range to 1080p, which should solve any image-upscaling problems.

Security

Require Passkey	On	Toggle Require Passkey. Options: On, Off; Default: Off
	Off
Set Passkey		Set a custom Passkey to access display settings. Tap to enter
Lock Front Button	On	Locks the buttons on the front panel of the display. Options: On, Off; Default: Off
	Off

About

Name	The full name and model of the display.
Firmware Version	The active firmware version number
Serial Number The unique serial number	for the display.
Model Number	The model number of the display.
Update System	If √ Up To Date is visible, then the most up to date firmware is already in installedIf Update Available is visible, please select and follow on screen prompts
USB Inserted	1. Download the firmware from https://www.avocor.com/support and then copy the lastest firmware onto a USB stick2. enter the setting/about/update system/ USB Update3. Insert the USB stick into the Service Port on the display4. When inserted into the display "Insert USB" with change to "Apply Update"5. Click "Apply Update" and then select "Confirm" to update the new firmware
Factory Reset	Are you sure you want to reset this device it its original factory settingsOptions: Yes or No

Update System - Firmware

OTA Updates

"Over-the-air" updates are the preferred and recommended method for updating your AVE-xx40 displays. All that's required is a stable internet connection, preferably a wired ethernet connection.

Any new updates will automatically be prompted once a network connection has been established.

1. Tap "Install" to begin the update process.
2. The display will download and install the update.
3. Do not touch the power buttons until the display resets automatically.

USB Updates

Please contact Avocor for assistance with manual USB firmware updates

EXTERNAL CONTROL

RS232 Connection and Port Configuration

Connect your control system or PC to the RS232 input of the display via a 9-pin NULL modem connector cable and set the baud rate to 19200 on your controller device.

TCP/IP Control Configuration

Connect your network, control system, or PC to the display's Ethernet In or Ethernet Out port via a CAT5 cable. The display must be connected to the network and must have a valid IP address. Configure your control system to run through TCP port 4884.

Command and Response Format

Any commands sent from an automation/control system or PC to an Avocor display must have the following format:

[STX] [IDT] [TYPE] [CMD] [VALUE]/[REPLY] [ETX] [CR]

• [STX] indicates the start of the command data (always 07).
• [IDT] is the display ID (always 01).
• [TYPE] is the command type:

• 00 = return to host (response from the LCD panel)
- 01 = read / action
- 02 = write

• [VALUE] is the parameter setting for the command.

- [REPLY] is the parameter setting for the command, acknowledged by the display in its response to a command.

• [ETX] indicates the end of the command data (always 08).

• [CR] is the ASCII carriage return key (0x0D).

Serial Command List

Main Item	Control Item CMD	HEX	Type HEX	Value HEX	Reply HEX	Content CMD	(ASCII)
Power Control	Power POW W/R			0 0 Off			50 4F 57
				1 1 On
	IPC Control IPC W/R			0 0 Off			49 50 43
				1 1 On
Input Source	Source Selection MIN	W/R		9 9 HDMI 1			4D 49 4E
				0A 0A HDMI 2
				0B 0B HDMI 3 (Front)
				0C )C	Type C
				OD	OD	DisplayPort
				OE	OE	OPS
Picture Settings	Backlight	BRI	W/R	00~64	00~64	Backlight 42 52 49
		BRL		00~64	00~64	Digital Brightness Level	42 52 4C
		BLC		0 0 Off (Backlight)			42 4C 43
				1 1 On (Backlight)
		CON		00~64	00~64	Contrast	43 4F 4E
		HUE		00~64	00~64	Hue	48 55 45
		SAT		00~64	00~64	Saturation	53 41 54
	Noise Reduction	NOR	W/R	0 0 Noise Reduction		Off	4E4F 52
				1 1 Noise Reduction		Low
				2 2 Noise Reduction		Medium
				3 3 Noise Reduction		High
	Color Gain/Offset	USR	W/R	00~64	00~64	Red Gain	55 53 52
		USG		00~64	00~64	Green Gain	55 53 47
Picture Settings	Color Gain/Offset	USB	W/R	00~64	00~64	Blue Gain	55 53 42
		UOR		00~64	00~64	Red Offset	55 4F 52
		UOG		00~64	00~64	Green Offset	55 4F 47
		UOB		00~64	00~64	Blue Offset	55 4F 42
	Sharpness	SHA		00~64	00~64	Sharpness	53 48 41
Other Control	Scaling ASP W/R			0 0 Point to Point			41 53 50
				1 1 Full Screen (16:9)
				2 2 Pillarbox (4:3)
				3 3 Letterbox
				4 4 Auto
	Remote Control RCU	W		0 0 MENU Key			52 43 55
				1 1 INFO Key
				2 2 UP Key
				3 3 DOWN Key
				4 4 LEFT Key
				5 5 RIGHT Key
				6 6 OK Key
				7 7 EXIT Key
				OA	OA	HDMI1 Key
				OB	OB	HDMI2 Key
				1C	1C	AUTO Key
				1D	1D	VOLUME+ Key
				1E	1E	VOLUME- Key
				1F	1F	HDMI Front Key
				17	17	SCALING Key
				18	18	FREEZE Key
				19	19	MUTE Key
				21 21 OPS Key
				22 22 DisplayPort Key
				23 23 TYPE C
	Factory Reset ALL W			0 0 Reset all			41 4C 4C
				1 1 Reset all but communication
	Display Information	SER	R		13 bytes	Read Serial Number	53 45 52
		MNA	R		13 bytes	Read Model Name	47 56 45
		GVE R 6 bytes Read Firmware Ver. 4D 4E 41
	Audio	VOL	W/R	00~64	00~64	Volume	56 4F 4C
		BAS	W/R	00~14	00~14	Bass (-10~10)	42 41 53
		TRE	W/R	00~14	00~14	Treble (-10~10)	54 52 45
		BAL	W/R	00~14	00~14	Balance (-10~10)	42 41 4C
		VOL	W/R	00~64	00~64	Volume Set	56 4F 4C
		VOD	W	0	0	Volume Decrease by 5	56 4F 44
		VOI	W	1	1	Volume Increase by 5	56 4F 49
		MUT	W/R	0 0 Mute Off			4D 55 54
				1 1 Mute On
	Scheme Selection	SCM	W/R	0 0 User			53 43 4D
				1 1 Vivid
				2 2 Cinema
				3 3 Game
				4 4 Sport
	EcoMode WakeUpFromSleep	WFS	W/R	1	1	Set DIGITAL, RS232, Ethernet	57 46 53
Other Control		WFS	W/R	2	2	Set Never Sleep
	RTC	RTY	W/R	00~63	00~63	Set Real time Year	52 54 59
		RTM		01~0C	01~0C	Set Real time Month	52 54 4D
		RTD 01~	1F 01~1F	Set Real time Day 52 54 44
		RTH		00~17	00~17	Set Real time Hour	52 54 48
		RTN 00~	3B 00~3B	Set Real time Minute		52 54 4E
	Freeze FRE W/R			00 00 Unfreeze			46 52 45
				01 01 Freeze
	Auto Scan ATS W/R			0 0 Auto Scan Off			41 54 53
				1 1 Auto Scan On
	All EDID	EDA	W/R	0 0 4Kx2 K 60Hz			45 44 48
				2 2 1080P
	HDMI EDID	EDH	W/R	0 0 4Kx2 K 60Hz			45 44 48
				2 2 1080P
	DisplayPort EDID	EDP	W/R	0 0 4Kx2 K 60Hz			45 44 50
				2 2 1080P
	RGB Color Range	HC R	W/R	0 0 Auto Detect			48 43 52
				1 1 0-255
				2 2 16-235
OSD Control	OSD Language	OSL	W/R	0	0	English	4F 53 4C
				1	1	French
				2	2	German
				10	10	Spanish
				0D	0D	Italian
				3 3 Dutch
	OSD Timeout	OSO	W/R	05~3C	05~3C	OSD Timeout (5, 10, 20, 30, 60 sec)	4F 53 4F
Ethernet Setup	Network Enable	NWE	W/R	0 0 No		4E 57 45
				1 1 Yes		4E 57 45
	MAC ID Query	MAC	W	00~05	00~FF	Querying MAC ID #0~#5	4D 41 43

Warranty Information

COVERAGE

Avocor warrants to the first end user customer that the product, when shipped in its original container, will be free from defective workmanship and materials, and agrees that it will, for a period of three (3) years from the date of purchase, repair or replace the defective product or part thereof, at Avocor's discretion, with a new or equivalent at no charge to the customer. Advanced Field Replacement (AFR) service is included as part of this warranty.

Except as specified herein, this warranty covers all defects in material or workmanship in the product. AVOCOR'S LIABILITY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT AT AVOCOR's DISCRETION. REPLACEMENT PARTS OR PRODUCTS MAY BE NEW OR 'LIKE NEW' UNDER THE CONDITIONS SPECIFIED BELOW. All parts or products removed under this warranty become the property of Avocor.

The replacement part or product is warranted for the remainder of the original limited warranty period or thirty days from shipment, whichever is longer.

LIMITATIONS ON WARRANTY COVERAGE, DURATION, AND SERVICES MAY SOMETIMES VARY BASED ON THE LAWS OF SPECIFIC REGIONS, STATES, AND COUNTRIES. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM JURISDICITON TO JURISDICTION.

EXCLUSIONS

This warranty does not apply to any cosmetic or consumable items of the Product or if the serial number or model number affixed to the Product has been removed, defaced, changed, altered, or tampered with.

This warranty does not cover installation, signal reception problems, potential incompatibility with peripheral devices, or acts of nature. Avocor does not warrant, nor shall it be liable for Products which have been subject to abuse, including, but not limited to, improper voltage, accident, misuse, negligence, lack of reasonable care, alteration, modification, tampering, improper installation, shipping damage, operation or maintenance or any damages or defects caused by repairs or attempted repairs performed by anyone other than Avocor personnel or an Avocor-authorized servicer.

Please refer to Avocor's pixel policy for warranty guidelines on pixel related issues.

This warranty also excludes any damage to product glass due to pressure, abrasion, scratches, or actions otherwise beyond normal operation of the product that would cause screen Mura and image retention.

CONCEALED DAMAGE

It is the customer's responsibility to inspect new product(s) at the time of delivery.

If packaging is found damaged at the time of delivery, the Customer should refuse delivery and note on the delivery receipt the product and details pertaining to damage. The Customer may accept packages with minor damage but must take note of product details and damage on the delivery receipt.

If patent or obvious physical damage is detected after delivery is accepted and a “clean” or unmarked delivery receipt was returned, it is the customer’s responsibility to file an insurance claim to the shipping provider according to the requirements set forth in the shipping provider's policy.

If the product packaging is clean and undamaged, but patent or obvious physical damage is found on the product, the customer must report the damages to their product distributor, shipper, or seller, within the policy guidelines of the distributor, shipper, or seller.

If freight was arranged by Avocor, and patent or obvious physical damage to the packaging is not detected but found on the product or product accessories upon inspecting the product, the customer must report the damages to Avocor within 10 calendar days after the delivery date to receive warranty services.

CUSTOMER DATA

If the customer's product is capable of storing software programs, data, and other information, it is the customer's responsibility to protect its contents against operational failure. It is also the customer's responsibility to keep a separate backup of the contents and remove all personal information and disable security passwords prior to delivering a product for warranty service. ANY PERSONAL CONTENT WILL BE DELETED AND STORAGE MEDIA WILL BE REFORMATTED IN THE COURSE OF WARRANTY SERVICE.

AVOCOR SHALL NOT BE LIABLE, OR IN ANY WAY RESPONSIBLE, FOR ANY INCIDENTAL OR CONSEQUENTIAL ECONOMIC OR PROPERTY DAMAGE. SOME REGIONS DO NOT ALLOW LIMITS ON WARRANTIES OR ON REMEDIES FOR BREACH IN CERTAIN TRANSACTIONS; IN SUCH REGIONS, THE LIMITS HEREIN MAY NOT APPLY. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. AVOCOR DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

SERVICES

Technical Support: The Customer must contact Avocor Technical Support, via email at [e-mail] in order to initiate an RMA or another warranty service. Customer agrees to cooperate with Avocor: (A) to notify Avocor promptly of any defect, error or Hardware Product malfunction and to submit to Avocor such information that Avocor may reasonably require to reproduce the error or Hardware Product malfunction and the operating conditions under which the

error or Hardware Product malfunction was discovered; (B) to follow Avocor's guidelines to troubleshoot reported faults on the defective product(s); (C) to install, if requested by Avocor and within Customer security guidelines, a network connection that will be made available to Avocor for the purpose of resolving problems, reviewing Customer use of software, or for any other reasonable purpose; (D) to have a certified technician repair or replace defective parts under Avocor's guidance; (E) to notify Avocor of any additional hardware or software not purchased from Avocor that may be used in conjunction with the Hardware Product.

Onsite Repair: If Avocor deems the Product repairable, it will, at its discretion, send a technical support representative and/or technician to provide onsite repair or replacement service for any repairable or replaceable parts. Customer may be asked to provide access to, and to assist in the handling of, the Product, as deemed necessary by Avocor, under the instruction of the field representative or technician.

Advance Field Replacement (AFR): Avocor will ship a like-new or refurbished replacement product to the customer, at its discretion, if the product defect is determined to be unrepairable. The Customer must provide the display model and serial number and will be asked to provide contact details for the shipment. Upon approval, Avocor will ship the replacement product to the customer's site.

AFR Guidelines: At the time of the new product's arrival to the customer, it is the customer's responsibility to facilitate the deinstallation of the defective product, installation of the replacement product, and packing of the defective product in either its original packaging or the packaging of the replacement, and then send the defective back with the same driver that delivered the replacement product on that same day. If the customer is not able to perform the same day swap, they will incur the cost of freight. Additionally, if the product is not returned within 15 business days, the customer will be invoiced in full for the replacement product.

SHIPMENTS TO CERTAIN INTERNATIONAL LOCATIONS MAY NOT BE SUBJECT TO THE ABOVE AFR GUIDELINES. CONTACT SUPPORT FOR FURTHER DETAILS.

Defective on Arrival (DOA): If the Product is determined by Avocor to be defective within the first 90 days of the initial purchase by the Customer, it is deemed Defective on Arrival (DOA). In the case of a DOA, the Customer will be provided a brand-new equivalent Product. In the case that an RMA is issued after the 90 DOA period, the defective product will be replaced with a refurbished "like new" equivalent product, if available.

Repair with Expired Warranty: Avocor offers repair services, at cost to the Customer based on time and materials, for products with expired warranty. Customer will be responsible for all shipment costs.