D4 102 - Label printer CUSTOM - Free user manual and instructions

Product Type	Label Printer
Model	D4 102
Brand	CUSTOM
Dimensions (W x L x H)	200.00 mm x 263.19 mm x 188.29 mm
Weight	2000 g
Power Supply	Input: 100-240 VAC, 50-60 Hz; Output: 24 VDC, 2.5 A, 60 W
Print Resolution	203 dpi (300 dpi optional)
Print Method	Direct Thermal / Thermal Transfer
Print Speed	Up to 5 ips (203 dpi) / 4 ips (300 dpi)
Max Print Width	104 mm
Max Print Length	3810 mm
Interfaces	USB B (slave), Ethernet (optional)
Control Panel	1 multi-functional key + 1 LED (Red, Blue, Purple)
Display	None (LED indicators only)
Memory	RAM: 64 MB SDRAM; ROM: 128 MB Flash
Media Types	Continuous, die-cut, tag, fan-fold, black mark labels
Max Label Width	110 mm
Max Roll Diameter	127 mm
Ribbon	Max 100 m length, 25.4-110 mm width, ID 12.7 mm; Wax, wax/resin, resin
Supported Barcodes	Code39, Code128, EAN13, UPC, Data Matrix, QR Code, PDF417, and more
Operating Temperature	-10°C to +60°C
Operating Humidity	10% to 85% (non-condensing)
Safety & Compliance	CE, EMC (2014/30/EU), Low Voltage (2014/35/EU)
Accessories (optional)	Peeler module, cutter module

Frequently Asked Questions - D4 102 CUSTOM

How do I load the ribbon roll into the D4 102?

Open the top cover and ribbon compartment cover. Insert the ribbon roll onto the spindle, rotate the gear wheel to lock it, and thread the ribbon to the empty media core. Pull the ribbon tight and close the covers. Only use approved ribbon rolls.

How do I load label rolls?

Open the top cover, press the latch to open the holders, insert the label roll (inside or outside wound), and adjust the holders to support the roll firmly. Route the label under the guides and ensure the print surface faces up. Set the label sensor to detect gaps, notches, or black marks.

How do I clean the printhead?

Disconnect the power supply. Open the ribbon compartment cover. Use a non-abrasive cloth moistened with isopropyl alcohol to gently clean the printhead. Do not use solvents or hard brushes. Allow to dry before use.

What should I do if the printer shows a 'Label out' or 'Ribbon out' error?

Check that the label roll and ribbon are properly loaded and that sensors are not blocked. Clean the sensors with compressed air. Ensure the cover is closed. If the error persists, perform label calibration by pressing the FEED key for 2 seconds (when yellow light flashes).

How do I connect the D4 102 to a PC?

Use the included USB cable to connect the printer's USB B port to your computer. For network connection, use an optional Ethernet cable. Install the appropriate driver from www.custom4u.it. The printer supports Windows XP/Vista/7/8/10 (32/64 bit).

Can I print labels without a PC?

Yes, the D4 102 supports standalone operation. Create a form using the BarDrawer software, download it to the printer's flash memory, and then you can print by pressing the FEED key. Alternatively, use a USB keyboard or scanner with the D4 202/302-K models (not D4 102).

How do I perform factory reset?

While the printer is off, press and hold the FEED key. Turn on the printer. Keep the FEED key pressed for about 9 seconds until the LED flashes yellow rapidly, then release. The printer will reset to factory defaults.

What consumables are recommended?

Only use approved label rolls and ribbons from CUSTOM S.p.A. Labels should be within 15-110 mm width, 0.06-0.2 mm thickness. Ribbon width 25.4-110 mm, max 100 m length. Using unapproved consumables may affect print quality and damage the printer.

How do I update the firmware?

Download the firmware file from www.custom4u.it and save it to an SD card (for models with SD slot) or use the USB connection. For D4 102 (no SD slot), firmware update may require a PC tool. Refer to the manual for detailed steps.

What does the LED indicator mean?

The LED shows status: Flashing Red = error (label/ribbon out, cover open); Flashing Green = paused or receiving data; Blue after Yellow = print self-test page; Constant Yellow = auto-form mode; Rapid Yellow Flash = resetting to factory defaults.

USER MANUAL D4 102 CUSTOM

Customer Service Department: www.custom4u.it

© 2020 CUSTOM S.p.A. – Italy.

All rights reserved. Total or partial reproduction of this manual in whatever form, whether by printed or electronic means, is forbidden. While guaranteeing that the information contained in it has been carefully checked, CUSTOM S.p.A. and other entities utilized in the realization of this manual bear no responsibility for how the manual is used. Information regarding any errors found in it or suggestions on how it could be improved are appreciated. Since products are subject to continuous check and improvement, CUSTOM S.p.A. reserves the right to make changes in information contained in this manual without prior notification.

The pre-installed multimedia contents are protected from Copyright CUSTOM S.p.A. Other company and product names mentioned herein may be trademarks of their respective companies. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. CUSTOM S.p.A. assumes no responsibility with regard to the performance or use of these products.

THE IMAGES USED IN THIS MANUAL ARE USED AS AN ILLUSTRATIVE EXAMPLES. THEY COULDN'T REPRODUCE THE DESCRIBED MODEL FAITHFULLY.

UNLESS OTHERWISE SPECIFIED, THE INFORMATION GIVEN IN THIS MANUAL

ARE REFERRED TO ALL MODELS IN PRODUCTION AT THE ISSUE DATE OF THIS DOCUMENT.

GENERAL INSTRUCTIONS

CUSTOM S.p.A. declines all responsibility for accidents or damage to persons or property occurring as a result of tampering, structural or functional modifications, unsuitable or incorrect installations, environments not in keeping with the equipment's protection degree or with the required temperature and humidity conditions, failure to carry out maintenance and periodical inspections and poor repair work.

GENERAL SAFETY INFORMATION

Your attention is drawn to the following actions that could compromise the characteristics of the product:

- Read and retain the instructions which follow.

- Follow all indications and instructions given on the device.

- Make sure that the surface on which the device rests is stable. If it is not, the device could fall, seriously damaging it.

- Make sure that the device rests on a hard (non-padded) surface and that there is sufficient ventilation.

- Do not fix indissolubly the device or its accessories such as power supplies unless specifically provided in this manual.

- When positioning the device, make sure cables do not get damaged.

- [Only OEM equipment] The equipment must be installed in a kiosk or system that provides mechanical, electrical and fire protection.

- The mains power supply must comply with the rules in force in the Country where you intend to install the equipment.

- Make sure that there is an easily-accessible outlet with a capacity of no less than 10A closely to where the device is to be installed.

- Make sure the power cable provided with the appliance, or that you intend to use is suitable with the wall socket available in the system.

- Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch.

- Before any type of work is done on the machine, disconnect the power supply.

- Use the type of electrical power supply indicated on the device label.

- These devices are intended to be powered by a separately certified power module ing an SELV, non-energy hazardous output. (IEC60950-1 second edition).

- [Only POS equipment] The energy to the equipment must be provided by power supply approved by CUSTOM S.p.A.

• Take care the operating temperature range of equipment and its ancillary components.

- Do not block the ventilation openings.

- Do not insert objects inside the device as this could cause short-circuiting or damage components that could jeopardize printer functioning.

- Do not carry out repairs on the device yourself, except for the normal maintenance operations given in the user manual.

- The equipment must be accessible on these components only to trained, authorized personnel.

- Periodically perform scheduled maintenance on the device to avoid dirt build-up that could compromise the correct, safe operation of the unit.

- Do not touch the head heating line with bare hands or metal objects. Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot.

- Use consumables approved by CUSTOM S.p.A.

THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE PRODUCT SATISFIES THE BASIC SAFETY REQUIREMENTS.

The device is in conformity with the essential Electromagnetic Compatibility and Electric Safety requirements laid down in Directives 2014/30/EU and 2014/35/EU inasmuch as it was designed in conformity with the provisions laid down in the following Standards:

• EN 55032 (Limits and methods of measurements of radio disturbance characteristics of Information Technology Equipment)
- EN 55024 (Information Technology Equipment – Immunity characteristics – Limits and methods of measurement)
• EN 60950-1 (Safety of information equipment including electrical business equipment)

The device is in conformity with the essential requirements laid down in Directives 2014/53/EU about devices equipped with intentional radiators The Declaration of Conformity and other available certifications can be downloaded from the site www.custom4u.it.

GUIDELINES FOR THE DISPOSAL OF THE PRODUCT

The crossed-out rubbish bin logo means that used electrical and electronic products shall NOT be mixed with unsorted municipal waste. For more detailed information about recycling of this product, refer to the instructions of your country for the disposal of these products.

• Do not dispose of this equipment as miscellaneous solid municipal waste, but arrange to have it collected separately.
• The re-use or correct recycling of the electronic and electrical equipment (EEE) is important in order to protect the environment and the wellbeing of humans.
• In accordance with European Directive WEEE 2012/19/EU, special collection points are available to which to deliver waste electrical and electronic equipment and the equipment can also be handed over to a distributor at the moment of purchasing a new equivalent type.
• The public administration and producers of electrical and electronic equipment are involved in facilitating the processes of the re-use and recovery of waste electrical and electronic equipment through the organisation of collection activities and the use of appropriate planning arrangements.
• Unauthorised disposal of waste electrical and electronic equipment is punishable by law with the appropriate penalties.

TABLE OF CONTENTS

1 INTRODUCTION....7

2 IDENTIFICATION OF THE MODELS 9

3 DESCRIPTION....11

3.1 Box contents.... 1 1

3.2 Device components: external views 14

3.3 Connectors panel 17

3.4 Device components: internal view 19

3.5 Product label....20

3.6 Control panel 21

3.7 LCD screen icons 27

4 INSTALLATION....33

4.1 Connections 33

4.2 Pinout 35

4.3 Driver and SDK....39

5 OPERATION 41

5.1 Opening the top cover 41

5.2 Opening the ribbon compartment cover 42

5.3 Opening the frontal cover 44

5.4 Switch the device on....47

5.5 Loading the ribbon roll 48

5.6 Loading the ribbon label roll 52

6 MAINTENANCE 55

6.1 Planning of cleaning operations ....55

6.2 Cleaning 56

7 STANDALONE OPERATION D4 102....59

8 STANDALONE OPERATION D4 202 AND D4 302-K....63

8.1 Description of keyboard 63
8.2 Instruction guide of SD card 74
8.3 Check out printing records 76
8.4 Download firmware....77
8.5 Files converter (from frm. to frs.) 79

9 SPECIFICATIONS 83

9.1 Hardware specifications 83

10 ACCESSORIES 87

11 TECHNICAL SERVICE 89

1 INTRODUCTION

This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below.

2 IDENTIFICATION OF THE MODELS

NOMENCLATURE DESCRIPTION

D4 102 LABEL PRINTER D4 102 USB

D4 202 LABEL PRINTER D4 202 USB RS232

D4 302-K LABEL PRINTER D4 302-K USB RS232

3 DESCRIPTION

3.1 Box contents

Remove all the box contents (see following figures) being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future.

Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

D4 102

1. Device
2. Documentation (Short guide, warranty sheet)
3. USB cable
4. Power supply
5. Power supply cable

D4 202

1. Device
2. Documentation (Short guide, warranty sheet)
3. USB cable
4. Power supply
5. Power supply cable

D4 302-K

1. Device
2. Documentation (Short guide, warranty sheet)
3. USB cable
4. Power supply
5. Power supply cable

3.2 Device components: external views

D4 102

1. LED status
2. Control panel
3. Ribbon compartment cover
4. Tear off blade
5. Paper output
6. Front cover
7. Top cover
8. Release latch (x2)
9. Connectors panel

D4 202

1. LCD screen
2. Control panel
3. Ribbon compartment cover
4. Tear off blade
5. Paper output
6. Front cover
7. Top cover
8. Release latch (x2)
9. Connectors panel

D4 302-K

1. LCD screen
2. Control panel
3. Ribbon compartment cover
4. Tear off blade
5. Paper output
6. Front cover
7. Top cover
8. Release latch (x2)
9. Connectors panel

3.3 Connectors panel

D4 102

1. ON/OFF key
2. Power supply port
3. USB B Port
4. Ethernet port (optional)

D4 202, D4 302-K

1. ON/OFF key
2. Power supply port
3. RS232 port
4. MicroSD port
5. USB A port
6. USB B Port
7. Ethernet port (optional)

3.4 Device components: internal view

D4 102, D4 202, D4 302-K

1. Grear wheel of the empty media core
2. Printhead
3. Ribbon label sensor
4. Grear wheel of the ribbon roll

5. Holder for ribbon label roll (x2)

6. Holder latch

7. Guides (x2)
8. Gap, notch or black mark movable sensor
9. Platen roller
10. Top cover sensor

3.5 Product label

PC = Product code (14 digits)

SN = Serial number

HW = Hardware release

3.6 Control panel

D4 102

The key functions are available under the device Ready mode.

GRAPHIC SYMBOL STATUS LED DESCRIPTION

FEED

GREEN LIGHT

Press once for feed a blank label

FEED

YELLOW LIGHT

Press for 2 seconds for label calibration.

FEED

GREEN LIGHT

Press for 4 seconds for print self test page.

FEED

YELLOW LIGHT RAPIDLY FLASHING

Press 9 seconds to return for the factory default.

The key functions are available under the device Printing mode.

GRAPHIC SYMBOL STATUS LED DESCRIPTION

FEED

GREEN LIGHT

Press once for pause/restart printing.

FEED

GREEN LIGHT

Press for 3 seconds for cancel.

The key functions are available under the device Auto form mode.

GRAPHIC SYMBOL STATUS LED DESCRIPTION

FEED

YELLOW LIGHT

Continuously press when turning on the printer for cancel the auto form.

Status LED.

STATUS LED DESCRIPTION
FLASH IN RED LIGHT	Label out.Ribbon out.Cover open.Label gap out.
FLASH IN GREEN LIGHT	Pause.Rapidly flash when receiving.
BLUE LIGHT AFTER YELLOW LIGHT Print self test page.
CONSTANTLY FLASH IN YELLOW LIGHT Auto form mode.
RAPIDLY FLASH IN YELLOW LIGHT Reset to factory default.

D4 202

The key functions are available under the device Ready mode.

GRAPHIC SYMBOL FUNCTION DESCRIPTION

MENU Enter the menu list to setup the printer configuration.

FEED Feed a blank label.

The key functions are available under the device Printing mode.

GRAPHIC SYMBOL FUNCTION DESCRIPTION

CANCEL

Stop and cancel the current printing job. Removes the error status when problem is resolved.

PAUSE Stop and restart the printing process.

The key functions are available in Menu mode.

GRAPHIC SYMBOL FUNCTION DESCRIPTION

RETURN Return back to previous menu level.

UP

Scroll up the menu options. Increase the parameter values.

DOWN

Scroll down the menu options. Decrease the parameter values.

ENTER Confirm the selected option.

The key functions are available in Labelless calibration mode.

GRAPHIC SYMBOL FUNCTION DESCRIPTION

MENU Return back to previous menu level.

CANCEL Calibrate with ribbon.

PAUSE Calibrate without ribbon.

FEED Normal mode.

The key functions are available under the device Ready mode.

GRAPHIC SYMBOL FUNCTION DESCRIPTION

MENU Enter the menu list to setup the printer configuration.

FEED Allow to feed a blank label.

The key functions are available under the device Printing mode.

GRAPHIC SYMBOL FUNCTION DESCRIPTION

CANCEL

Stop and cancel the current printing job. Removes the error status when problem is resolved.

PAUSE Stop and restart the printing process.

The key functions are available in Menu mode.

GRAPHIC SYMBOL FUNCTION DESCRIPTION

RETURN Return back to previous menu level.

UP

Scroll up the menu options. Increase the parameter values.

DOWN

Scroll down the menu options. Decrease the parameter values.

ENTER Confirm the selected option.

The key functions are available in Labelless calibration mode.

GRAPHIC SYMBOL FUNCTION DESCRIPTION

MENU Return back to previous menu level.

CANCEL Calibrate with ribbon.

PAUSE Calibrate without ribbon.

FEED Normal mode.

3.7 LCD screen icons

D4 202, D4 302-K

LCD screen information consists 4 parts to show the Printer status.

1. Device status (when printer is in Ready status)
2. Time and setting icon
3. Printer current status and setting level
4. Keys status bar

Device status bar.

GRAPHIC SYMBOL FUNCTION DESCRIPTION

BUZZER ON Buzzer symbol will be shown when buzzer is set to on.

SD CARD INSERTED SD card symbol will be shown when SD card is inserted.

USB MASTER INTERFACE (keyboard or scanner) INSERTED USB master symbol will be shown when interface is inserted.

SCROLL UP

Key status bar: the symbol will be shown on the Key status bar when the key function is available.

SCROLL DOWN

Key status bar: the symbol will be shown on the Key status bar when the key function is available.

Menu structure.

GRAPHIC SYMBOL FUNCTION DESCRIPTION

INFORMATION Printer configuration information.

USER SETUP

LANGUAGE Change menu language.

LCD CONTRAST Contrast of LCD.

BUZZER VOLUME Adjust the buzzer volume.

DATE Set the RTC Date.

TIME Set the RTC time.

DEFAULT Initiate to factory default.

PASSWORD

Set the password to lock the change of parameter.

COMM. SETUP

RS-232 Set RS-232 parameter.

ETHERNET

Ethernet status and set configuration.

PRINT SETUP

TRANSFER MODE Thermal transfer or thermal direct.

PRINT MODE Set to peeler, cutter or tear off function.

SPEED Printing speed.

DARKNESS Printing heat value.

LABEL TYPE Select the label type.

GAP SENSOR Select label sensor type.

	PRINT WIDTH Set the print width.
	PRINT X OFFS	Adjust the origin of printer horizontal coordinate.
	PRINT Y OFFS	Adjust the origin of printer vertical coordinate.
	TPH Y OFFS Set the print head vertical offset.
	BACK Y OFFS	Set the label stop position for peeler, cutter or tear-off mode.
	ERROR REPRINT	Reprint the previous label when error occurs.
	CANCEL MODE Stop printing the current job.

TEST

		LABELLESS CALIBRATION	Calibrate with/without label.
	MEMORY
		FREE SIZE	Show the free memory size in Flash and SD card.
		LIST	List the forms, images and fonts in memory device.
		DELETE FILES	Delete separately the stored forms, images and fonts in memory.
		CLEAR MEMORY	Delete all stored forms, images and fonts in the memory.
	FORM
		RUN THE FORM	Execute the stored form in memory.
		AUTO FORM	Execute automatically the selected form as the printer is power on.
	F/W UPDATE		Update firmware directly ROM the SD card.

4 INSTALLATION

4.1 Connections

The following figure shows the possible connections for the device. .

D4 102

graph TD
    A["Power supply cable (included)"] --> B["RS232"]
    C["Power supply cable (included)"] --> B
    D["PC"] --> E["Optional Ethernet port"]
    F["Micro SD"] --> B
    G["USB"] --> H["Standard USB B cable (included)"]
    I["Ethernet cable (not included)"] --> B
    J["PC"] --> K["Power Supply"]
    L["PSB"] --> M["RS232"]

D4 202, D4 302-K

When the RS232 and USB communication cables are connected to the device at the same time, the communication take place via the USB port.

graph TD
    A["Power supply cable (included)"] --> B["RS232"]
    B --> C["Micro SD (not included)"]
    C --> D["RS232"]
    D --> E["Micro SD (not included)"]
    E --> F["USB"]
    F --> G["USB"]
    G --> H["PC"]
    G --> I["PC"]
    G --> J["PC"]
    G --> K["PC"]
    G --> L["PC"]
    G --> M["PC"]
    G --> N["PC"]
    G --> O["PC"]
    G --> P["PC"]
    G --> Q["PC"]
    G --> R["PC"]
    G --> S["PC"]
    G --> T["PC"]
    G --> U["PC"]
    G --> V["PC"]
    G --> W["PC"]
    G --> X["PC"]
    G --> Y["PC"]
    G --> Z["PC"]
    G --> AA["PC"]
    G --> AB["PC"]
    G --> AC["PC"]
    G --> AD["PC"]
    G --> AE["PC"]
    G --> AF["PC"]
    G --> AG["PC"]
    G --> AH["PC"]
    G --> AI["PC"]
    G --> AJ["PC"]
    G --> AK["PC"]
    G --> AL["PC"]
    G --> AM["PC"]
    G --> AN["PC"]
    G --> AO["PC"]
    G --> AP["PC"]
    G --> AQ["PC"]
    G --> AR["PC"]
    G --> AS["PC"]
    G --> AT["PC"]
    G --> AU["PC"]
    G --> AV["PC"]
    G --> AW["PC"]
    G --> AX["PC"]
    G --> AY["PC"]
    G --> AZ["PC"]
    G --> BA["PC"]
    G --> BB["PC"]
    G --> BC["PC"]
    G --> BD["PC"]
    G --> BE["PC"]
    G --> BF["PC"]
    G --> BG["PC"]
    G --> BH["PC"]
    G --> BI["PC"]
    G --> BJ["PC"]
    G --> BK["PC"]
    G --> BL["PC"]
    G --> BM["PC"]
    G --> BN["PC"]
    G --> BO["PC"]
    G --> BP["PC"]
    G --> BQ["PC"]
    G --> BR["PC"]
    G --> BS["PC"]
    G --> BT["PC"]
    G --> BU["PC"]
    G --> BV["PC"]
    G --> BW["PC"]
    G --> BX["PC"]
    G --> BY["PC"]
    G --> BZ["PC"]
    G --> CA["PC"]
    G --> CB["PC"]
    G --> CC["PC"]
    G --> CD["PC"]
    G --> CE["PC"]
    G --> CF["PC"]
    G --> CG["PC"]
    G --> CH["PC"]
    G --> CI["PC"]
    G --> CJ["PC"]
    G --> CK["PC"]
    G --> CR["PC"]
    G --> CS["PC"]
    G --> CT["PC"]
    G --> CU["PC"]
    G --> CV["PC"]
    G --> CW["PC"]

4.2 Pinout

D4 102, D4 202, D4 302-K

USB INTERFACE

Female USB type B connector

	1	JSB0_VBUS (in)
	2	JSB0_D- (in/out)
	3	JSB0_D+ (in/out)
	4	GND
	SH1	SHIELD
	SH2	SHIELD

ETHERNET INTERFACE (Optional)

Female RJ45 connector

1 RX +1

2 +3.3V ETH

3 RX -1

4 TX +1

5 +3.3V ETH

6 TX -1

7 n.c

8 GND

9 +3.3 V

10 LED-LNK

11 +3.3 V

12 LED-LAN

13 Shield

14 Shield

NOTES:

The functionality of two LED are specified in the following tables:

LED FUNCTION
LED-LNK Link (yellow color): the LED lights up when a connection is active
LED-LAN Rx	Tx: (green color): the LED lights up when occurs a data reception or transmission

- For 10/100Base-TX connection:

LED FUNCTION
LED-LNK	The LED light (yellow color) on when a connection is active and flashes when occurs a data reception or transmission
LED-LAN The	LED light (green color) on when occurs a 100 Mbit connection and off when occurs a 10 Mbit connection

The device automatically recognizes the type of connection (cross or pin-to-pin).

USB INTERFACE (D4 202/

Female USB type A connector

1	VBUS-A (in)
2	HD-
3	HD+
4	GND
SH1	GND
SH2	GND
SH3	GND
SH4	GND

RS232 SERIAL INTERFACE

Female DB9 connector

1	DTR
2	TX During transmission, takes the values -VRS232 and + VRS232 depending on data
3	RX During reception, takes the values -VRS232 and +VRS232 depending on data
4	DSR
5	GND
6	DTR When +VRS232, device is power on
7	CTS
8	RTS When +VRS232, device is ready to receive data
9	n.c.

NOTES:

Given the presence of the RS232 standard, logic value "0" corresponds to the voltage value +VRS232 (voltage value between +3Vdc and +15Vdc) and logic value "1" corresponds to the voltage value -VRS232 (voltage value between -3Vdc and -15Vdc.

DEVICE > PC connection

The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232 serial connector:

When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.

4.3 Driver and SDK

In the website www.custom4u.it are available the drivers for the following operating system:

OPERATING SYSTEM	DESCRIPTION INSTALLATION PROCEDURE
Windows	Driver for Windows XP	From the Start menu, press Run and type-in the path where the SW was saved on PC, then click OK. Follow the instructions on the screen to install the driver.
	Driver for Windows VISTA (32/64 bit)
	Driver for Windows 7 (32/64 bit)
	Driver for Windows 8 (32/64 bit)
	Driver for Windows 8.1 (32/64 bit)
	Driver for Windows 10 (32/64 bit)

5 OPERATION

5.1 Opening the top cover

To open the top cover proceed as follows.

1

Line drawing of hands inserting a payment card into a device, with an inset showing the internal component (no text or symbols present)

Pull the release levers on both sides to unlock the cover.

2

Technical line drawing of an open industrial machine with internal components and a warning symbol (no text or labels)

Lift the top cover to the maximum opening position as shown in figure.

5.2 Opening the ribbon compartment cover

To open the ribbon compartment cover proceed as follows.

1

Line drawing of a hand inserting a payment card into a device, with an inset showing the internal component (no text or symbols present)

Pull the release levers on both sides to unlock the cover.

2

Technical line drawing of an open computer case with a warning symbol indicating caution (no text or labels present)

Lift the top cover to the maximum opening position as shown in figure.

3

Technical illustration of a mechanical device being adjusted for a component, with an inset showing a close-up of the internal structure (no text or symbols present)

Press the levers as shown in the figure.
4

Technical line drawing of a mechanical device interior with no visible text or symbols

Lift the ribbon compartment cover to the maximum opening position as shown in figure.

5.3 Opening the frontal cover

To open the front cover proceed as follows.

1

Line drawing of hands inserting a payment terminal into a device, with an inset showing the close-up of the component (no text or symbols present)

Pull the release levers on both sides to unlock the cover.

2

Technical line drawing of an open computer case with a warning symbol indicating no text or labels

Lift the top cover to the maximum opening position as shown in figure.

3

Technical line drawing of a mechanical device with an inset showing a close-up of internal components (no text or symbols)

Push the platen roller bearing tabs (one on the right, one on the left) upwards and rotate them backwards to the end.

4

Technical line drawing of a mechanical device with internal components and an upward arrow indicator (no text or symbols)

Lift and remove the platen roller.

5

Technical line drawing of an open industrial machine with internal components and a directional arrow indicating motion (no text or symbols)

Lift and remove the front cover.

5.4 Switch the device on

To open turn on the device proceed as follows.

1

Connect the power supply adapter to the device and the mains outlet. Use the type of electrical power supply indicated on the device label.

2

Locate the ON/OFF key in the right side.

5.5 Loading the ribbon roll

To load the ribbon roll into the device proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper.

Only use approved paper rolls.

1

Technical line drawing of a mechanical device with internal components and an explosion warning symbol (no text or labels)

2

Ribbon compartment cover opening see paragraph 5.1.

Line drawing of a printer holder with a cylindrical roller being inserted (no text or symbols)

Insert the ribbon roll to the spindle.

3

Technical line drawing of a mechanical device with a magnified inset showing internal components (no text or symbols)

Rotate the grear wheel until the notches align and lock in to the left side of the ribbon roll.

4

Technical line drawing of a mechanical component with a lever and adjustment mechanism (no text or symbols)

Insert the empty media core into the take up spindle.

5

Technical line drawing of a vehicle engine component with a magnified inset showing the wheel assembly (no text or symbols)

Rotate the grear wheel until the notches align and lock in to the left side of the empty media core.

6

Technical line drawing of a mechanical component with internal gears and housing (no text or symbols)

Pull the ribbon out from the ribbon roll and stick it with the adhesive tape on the empty media core take up.

7

Technical line drawing of a mechanical assembly with a magnified inset showing internal components (no text or symbols)

Rotate the grear wheel on the left side of empty media core until the ribbon is pulled tight.

8

Technical line drawing of a mechanical device with gears and shafts (no text or symbols)

The figure show a section of the device with the ribbon path (outside wound).

5.6 Loading the ribbon label roll

To load the label roll into the device proceed as follows. At every change of label roll, check inside the device to locate and remove any scraps.

Only use approved label rolls.

1

Technical line drawing of an open computer case with a hand operating the internal compartment, showing no text or symbols.

Top cover opening see paragraph 5.1.

2

Diagram of a printer's internal structure showing a slot, tray, and printer casing with arrows indicating assembly or component (no text or symbols present)

Press and hold the latch and pull the holders open. Release the latch.

3

Insert the label roll. the label roll can be loaded with label inside or outside wound in the same way

4

Diagram of a computer monitor with an open case and a magnified inset showing the internal structure (no text or symbols)

Press and hold the latch down and adjust the holders until the label roll is firmly supported. Release the latch.

5

Line drawing of a mechanical device with internal components and directional arrows indicating movement (no text or symbols)

Before pushing the labels ribbon under the guides, adjust the label sensor to appropriate position to detect the labels with gap, notch or black mark.

6

Technical line drawing showing two mechanical components with directional arrows, connected to a car interior (no text or symbols)

Pull the label ribbon and pushit under the both guides. Please make sure the printing surface is facing up.

6 MAINTENANCE

6.1 Planning of cleaning operations

The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

For specific procedures, see the following pages.

EVERY PAPER CHANGE

Printing head Use isopropyl alcohol

Platen roller Use isopropyl alcohol

EVERY 5 PAPER CHANGES

Manual cutter Use compressed air

Paper path Use compressed air or tweezers

Sensors Use compressed air

EVERY 6 MONTHS OR AS NEEDED

Case Use compressed air or a soft cloth

6.2 Cleaning

For periodic cleaning of the device, see the instructions below.

Platen roller Paper path

1

Disconnect the power supply cable and open the ribbon compartment cover (see paragraph 5.1).

2

ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the device.

Clean the by using a non-abrasive cloth moistened with isopropyl.

1

Disconnect the power supply cable and open the ribbon compartment cover and top cover (see paragraph 5.1).

2

ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.

Remove any scraps of paper and the accumulated paper dust in the inspection compartment and in the paper input area.

Sensor Printing head

1

Disconnect the power supply cable and open the ribbon compartment cover (see paragraph 5.1).

2

ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.

Clean the paper presence sensor and the sensor for the opening of the inspection door by using compressed air.

1

Disconnect the power supply cable and open the ribbon compartment cover (see paragraph 5.1).

2

ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
To remove paper scraps, use tweezers or compressed air.

Clean the printing head by using a non-abrasive cloth moistened with isopropyl.

Manual cutter Chassis

1

Disconnect the power supply cable and open the ribbon compartment cover (see paragraph 5.1).

2

ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
To remove paper scraps, use tweezers or compressed air.

Clean the autocutter by using compressed air.

1

Disconnect the power supply cable.

2

ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.

To clean the device, use compressed air or a soft cloth.

It's possible to operate the device alone without connecting PC to print labels.

This section shows the way how to operate the standalone operation.

- Create a new blank label.

- Select "Make form" and press Finish key.

- Edit your label.

- Press "Print" icon key.

- Press "Modify" key / select "Automatic form recall" / press "Download".

- Save the form into Printer's Flash ROM.

After downloaded the form into the printer's flash ROM, the 3D indicator will be turned to purple color.
- To cancel the Standalone power off the device. Keep press the FEED key then power on the device, note to wait that the 3D indicator light start flashing and turn to purple again and release the Feed key. Open your computer device tool / file manager / delete the form from the form list.

8 STANDALONE OPERATION D4 202 AND D4 302-K

It's possible to operate the device alone without connecting PC to print label by using normal USB interface keyboard or scanner.

8.1 Description of keyboard

Where:

PRINTER STATUS MAIN MENU SUB MENU KEY FUNCTION DESCRIPTION
Ready	F1 Enter / Exit LCD Menu
	F4 Feed
Printing	F2 Cancel printing job
	F3 Pause printing job

PRINTER STATUS MAIN MENU SUB MENU KEY FUNCTION DESCRIPTION

	~!@#$%^&*()-+`0~9_=
	{}|:"<>?[]\;,./
	A~Z	Data
	a~z
	0~9
	Space
Form operation Form Run the form Auto form	ESC
	Caps Lock
	Left Shift
	Right Shift
	Backspace
	Home	Control key
	Delete
	End
	←
	→
	Num lock

PRINTER STATUS MAIN MENU SUB MENU KEY FUNCTION DESCRIPTION

LCD menu	Menu Item	↑ Scroll up
		↓ Scroll down
		ESC	Return to last menu level
		Enter Enter menu item
	Setting	↑ Scroll up
		↓ Scroll down
		ESC Return
		Enter Save
	User setup	Date ↑ Scroll up
		Time ↓ Scroll down
		Password ESC Return
			Enter	Save / Next setting item
	Print setup	Darkness	↑ Add value
		Print width
		Print x offs	↓ Reduce value
		Print yoffs
		Tph y offs	ESC Return
		Back y offs
			Enter Save
	Test	Print config	↑	Add Item
		Print test
		Label cal.
		Dump mode	↓	Next item
		Cutter
	Memory	Free size
		List	ESC Return
		Delete files
		Clear memory
	Form	Run the form	Enter	Select / Run function
		Auto form
	F/W update

- Create a new blank label.

- Select

• "Print Label" to crate a label or
• "Make Form" to crate a template with variable fields

- Edit a form.

- Enter the "Text" or Barcode in editing field.

- Click twice on the "Text", select "Keyboard input" in Source field.

- Enter the prompt text would like to be shown on LCD monitor. Enter also the max characters.

- Follow the last step for the other variable text.

- Press "Print" key.

- Press "Modify" key to modify the form name.

- Modify the form name.

After modifying the form name, press "Download" and "Save" to load the form to memory device.

- There 3 ways you could store the form into Printer's: RAM, Flash ROM or SD card.

- After downloaded the form into the printer's flash ROM, check the FORM LIST in memory of printer menu. The form name "Label" will be shown in FORM list.

Where:

R: Form is stored in device's SDRAM. The Form will disappear when device's power is off
F: Form is stored in device's Flash ROM. The Form is saved in memory even power off the device
D: Form is stored in SD card.

- Select the form Shipping label in the menu of "RUN THE FORM"

- Follow the prompt text you set to enter the data from the keyboard:

1. Enter the commodity

2. Enter the model No

1. Enter the quantity

- Then, the printer will device the label quantity you set, if you set already the device quantity.

8.2 Instruction guide of SD card

After saved files into SD card, all of these files can be managed through PC. You can check description and detailed steps in the following parts:

1. After complied file, insert SD card into device.
2. The function of saving editing record can be activated by "records setup".

1. Click the "records setup", then check "enable the storage function". Choose the items which are needed to be recorded, and then click ">>". Besides, "<<" can be used to delete item.

1. You can add or remove items according to your need. Click "OK" after you completed selection.

1. Remove SD card from printer and insert it into PC, the description of folders is showed below:

Where:

FOLDER CATEGORY OF FILE EXTENSION

FRM form .frs

REC record .csv

IMG image .ims

FNT font .fns

8.3 Check out printing records

If you need to check out printing records, open the folder "REC" and then find out the file which is named the same as form.

• After opened the file, all of the printing records will show up via Excel file format.

K6
	A	B	C	D	E	F
1	shipping
2	shipping
3	shipping
4
5
6
7
8
9
10
11

8.4 Download firmware

This part is the instruction of how to download firmware through SD card. There are steps in the following:

- Save firmware file into SD card. Note that the file must be named "FwRLS.fwt".

- Press "MENU", and then choose "F/W update".

- Press "YES", and then the printer will update to the firmware version which has been chosen.

- You can check out the firmware version in "INFORMATION".

8.5 Files converter (from frm. to frs.)

- Put the files you want to convert into a new folder, and then copy the converter named Transfer2FRS.exe from the CD to the folder.

Name	Date modified	Type	Size
✓ Application (1)
Transfer2FRS.exe		Application	2,933 KB
✓ Pro/E Format File (30)
2.frm		Pro/E Format File	87 KB
3.frm		Pro/E Format File	87 KB
4.frm		Pro/E Format File	87 KB
5.frm		Pro/E Format File	87 KB
6.frm		Pro/E Format File	87 KB
649.frm		Pro/E Format File	88 KB
650.frm		Pro/E Format File	88 KB
651.frm		Pro/E Format File	88 KB
3 Drive (F:) > Application >
Name	Date modified	Type	Size
Fonts		File folder
PrnDrv-1.6.5-140626		File folder
BarDrawer-2.4.6-20180315.msi		Windows Installer ...	17,249 KB
BarDrawerManual 2.3.2 -		PDF File	6,575 KB
InstallManual-1.2.pdf		PDF File	7,902 KB
Transfer2FRS.exe		Application	2,933 KB

Name	Date modified	Type	Size
Application (1)
Transfer2FRS.exe		Application	2,933 KB
FRS File (12)
2.frs		FRS File	87 KB
3.frs		FRS File	87 KB
4.frs		FRS File	87 KB
5.frs		FRS File	87 KB
6.frs		FRS File	87 KB
649.frs		FRS File	88 KB
650.frs		FRS File	88 KB
651.frs		FRS File	88 KB
652.frs		FRS File	88 KB
653.frs		FRS File	88 KB
654.frs		FRS File	88 KB
655.frs		FRS File	88 KB
Pro/E Format File (10)
2.frm		Pro/E Format File	87 KB
3.frm		Pro/E Format File	87 KB
4.frm		Pro/E Format File	87 KB
5.frm		Pro/E Format File	87 KB
6.frm		Pro/E Format File	87 KB

< Move to SD card >

Insert an empty SD card into the printer, and it will be added 4 folders automatically. Copy the converted files to the folder named FRM.

1. < SD card >

USB Drive (E:) >
Name	^	Date modified	Type	Size
FNT		<date><time>	File folder
FRM		<date><time>	File folder
IMG		Type: File folder Date modified: <date><time> Empty folder
REC

2.

Name	Date modified	Type	Size
2.frs		FRS File	87 KB
3.frs		FRS File	87 KB
4.frs		FRS File	87 KB
5.frs		FRS File	87 KB
6.frs		FRS File	87 KB
649.frs		FRS File	88 KB
650.frs		FRS File	88 KB
651.frs		FRS File	88 KB
652.frs		FRS File	88 KB
653.frs		FRS File	88 KB
654.frs		FRS File	88 KB
655.frs		FRS File	88 KB

9 SPECIFICATIONS

9.1 Hardware specifications

GENERAL
Model	D4 102D4 202D4 302-K
CPU 32-bit CPU
Sensors	Hole and black mark movable sensorRibbon sensorRibbon compartment cover sensor
Printing driver	Windows XPVISTA (32/64 bit)Windows 7 (32/64 bit)Windows 8 (32/64 bit)Windows 8.1 (32/64 bit)Windows 10 (32/64 bit)
Audio Beep sound when error occurs
INTERFACES
D4 102	USB slave portEthernet port 10 Mbit/s, 100 Mbit/s,(optional)
D4 202D4 302-K	USB A portUSB B portRS232 serial port from 9600 bps to 115200 bpsEthernet port 10 Mbit/s, 100 Mbit/s,(optional)
MEMORY
D4 102	RAM: 64MB SDRAMROM: 128MB Flash ROM
D4 202D4 302-K	RAM: 128MB DDRAMROM: 128MB Flash ROMExpendable slot for SD card (up to 32GB)

CONTROL PANEL

D4 102	1 multi-functional key
	1 LED light (Red, blue, purple)

D4 202 4 multi-functional keys
D4 302-K 19 multi-functional keys
DISPLAY

D4 202 D4 302-K
Colorful LCD display 320x240 dots
PAPER

Ribbon label

max. label width: 110 mmmin. label width: 15 mmmax. roll diameter: 127 mmcore diameter: 25.4 mmRibbon label thickness: from 0.06 mm to 0.2 mmRibbon label thickness type: Continuous, die-cut, tag, fan-fold, black mark

Ribbon

OD: 39 mmmax length: 100 mwidth: from 25.4 mm to 110 mmID: 12.7 mmtype: Wax, wax/resin, resin

PRINTER

Resolution 203/300 dpi

Print mode

Direct Thermal Thermal Transfer

Print length Max. 3810 mm

Print width 104 mm

Print speed	203 dpi 1 to 5 ips (option up to 6 ips)
	300 dpi 1 to 4 ips

1D barcodes

Code39 standard or extended, Code39 with check digit, Code93, Code128 UCC, Code128 auto A,B,C modes, Codabar, EAN8, EAN8/13 2&5 digit add-on, EAN13, Interleaved 2 of 5, Interleaved 2 of 5 with check digit, Interleaved 2 of 5 with human readable check digit, UCC/EAN 128, UPC A, UPC A 2&5 digit add-on, UPC E, UPC E 2&5 digit add-on, UPC Interleaved 2 of 5, Code11

2D barcodes Data Matrix, MaxiCode, PDF417, QR code

Fonts	5 internal expandable bitmap fonts (alpha-numeric)2 internal expandable bitmap fonts (numeric only)Downloadable soft font4 directions: 0, 90, 180, 270 degrees
Image	PEPL: PCX, Direct binary graphicPDPL: PCX, BMP, HEXPZPL: HEX, Direct binary graphic, Compressed binary
Dimension	Width: 200.00 mmLength: 263.19 mmHeight: 188.29 mmWeight: 2000 g
AUTOCUTTER
Paper cut Total cut
ELECTRICAL SPECIFICATIONS POWER SUPPLY cod. 48000000018500
Power supply voltage from 100 Vac to 240 Vac
Frequency from 50 Hz to 60 Hz
Output 24 V, 2.5 A
Power 60 W
ENVIRONMENTAL CONDITIONS
Operating temperature from -10°C to +60°C
Relative humidity (RH) from 10% to 85% (w/o condensation)
Storage temperature from -20 °C to +70 °C
Storage relative humidity (RH) from 10% to 90% (w/o condensation)

10 ACCESSORIES

The following table shows the list of the available accessories for the devices.

D4 102, D4 202, D4 302-K

976MK010000002

PEELER MODULE

Technical line drawing of a battery pack with a cable and terminal connector (no text or symbols)

976MK010000001

CUTTER MODULE

3D technical illustration of a portable air conditioner unit with internal grid structure (no text or symbols)

D4 202, D4 302-K

979MK020000001

ETH MODULE

Illustration of a black electronic component with a small rectangular block on top (no text or symbols)

11 TECHNICAL SERVICE

In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identification data of the product at hand.

CUSTOM®

CUSTOM S.p.A.

World Headquarters

Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY

Tel. [phone] - Fax [phone]