Performance 8000 - Treadmills True - Free user manual and instructions

Type	Treadmill
Model	Performance 8000
Brand	True
Dimensions (L x W x H)	79 x 33.5 x 53 inches (200 x 85 x 135 cm)
Weight Capacity	350 lbs (159 kg)
Power Requirements	110V, 15A, 60 Hz; dedicated circuit required
Motor	Commercial-grade DC motor (specific power not listed)
Speed Range	0.5 – 12 mph (adjustable via quick touch keys)
Incline Range	0% – 15% (adjustable via quick touch keys)
Running Surface (Belt)	Soft System® low-impact belt, 22 x 60 inches approx.
Cushioning	Adjustable Soft Select® deck cushioning (TPS8000 only)
Console	Touch screen or non-touch screen options; displays time, distance, speed, incline, heart rate
Heart Rate Monitoring	Contact heart rate grips and optional Polar® chest strap
Safety Features	Safety key (E-STOP), emergency stop, circuit breaker
Additional Features	Tablet holder, USB charging port, headphone jack, quick-touch speed/incline keys
Warranty (Residential)	Lifetime frame, 25 years drive motor, 10 years electrical/mechanical, 5 years console, 1 year labor
Warranty (Commercial)	5 years frame, 3 years drive motor, 2 years electrical/mechanical, 1 year console, 1 year labor
Maintenance	Lubricate belt every 200 miles; clean weekly; quarterly professional service recommended
Noise Level	67 dBA (A-weighted sound pressure at user's ear)

Frequently Asked Questions - Performance 8000 True

How do I assemble the True Performance 8000 treadmill?

Assembly requires two people. Follow the step-by-step instructions in the manual. Key steps: remove motor/pedestal covers, attach pedestals, route cables, attach upper assembly, connect console, and calibrate. Tools needed: 5mm Allen wrench, 17mm wrench, #2 Phillips screwdriver. See pages 13-29 for details.

What should I do if the treadmill does not power on?

Check that the ON/OFF switch is ON, the power cord is fully seated, the outlet has power, and the circuit breaker is not tripped. If the safety key is not inserted, the treadmill will not operate. Verify the safety key is properly attached.

How do I adjust the running belt if it drifts?

Turn off the treadmill. To correct rightward drift, turn the right rear bolt clockwise 1/4 turn. For leftward drift, turn the left rear bolt clockwise 1/4 turn. Run at 3 mph for 2 minutes to self-center. Repeat if needed. Do not over-tighten.

What is the maximum user weight for this treadmill?

The maximum user weight is 350 lbs (159 kg). Do not exceed this limit to ensure safe operation and avoid damage.

How do I lubricate the running belt?

Use TRUE treadmill lubricant every 200 miles. Turn off and unplug the treadmill, loosen the rear belt bolts, lift the belt, apply lubricant to the center of the deck, re-tension, and walk at 3 mph for one minute to spread.

Can I use an extension cord with this treadmill?

No. Do not use any type of extension cord. Plug the treadmill directly into a properly grounded outlet on a dedicated circuit. Using an extension cord can create a fire or shock hazard.

What does the safety key do?

The safety key is a tethered magnet that stops the belt immediately if removed from the console. Always attach the clip to your clothing before use. The treadmill will not operate without the key inserted.

How do I clean the treadmill?

After each use, wipe exposed surfaces with a mild detergent solution and a soft cloth. For the console, use an LCD cleaner or 50% isopropyl alcohol. Weekly, vacuum under and around the treadmill to prevent dust buildup. Never pour liquids on the unit.

What is the warranty coverage for the Performance 8000?

Residential: lifetime frame, 25 years drive motor, 10 years electrical/mechanical, 5 years console, 1 year labor. Commercial: 5 years frame, 3 years drive motor, 2 years electrical/mechanical, 1 year console, 1 year labor. Wear items (e.g., belt, deck) have 90 days. Register within 30 days.

How do I calibrate the incline after assembly?

After connecting the console, power on the treadmill. Follow the console instructions to configure the base and run incline calibration. If a calibration timeout occurs, check AC line voltage and retry. Refer to the console manual for specific steps.

USER MANUAL Performance 8000 True

Black treadmill with 'TRUE' branding and 'PERFORMANCE 1000' label, no visible text beyond branding

IMPORTANT!

All products shown are prototype. Actual product delivered may vary. Product specifications, features, and software are subject to change without notice. For the current owner's manual and documents in additional languages please visit https://shop.truefi.tness.com/customer-service/user-manuals/

IMPORTANTE!

Since our founding in 1981, TRUE Fitness has been guided by two core principles: Build the highest quality products and support them with superior service. Today, TRUE is the global leader in premium cardio equipment for the commercial and residential markets.

Built on decades of experience and constantly refined over time, our machines have a reputation for exceptional reliability. Our treadmills, ellipticals, and bikes face rigorous and systematic life-testing to guarantee they withstand the demands of long-term, extended use -- whether at the gym or in your home.

Thank you for becoming a part of the TRUE experience.

Contacting Our Support Team

Before you contact TRUE, we recommend gathering the serial number, model number, and a brief description of the reason for your request. After you have all the pertinent information, we suggest you contact your selling dealer or local service company to set up an appointment. If you are not familiar with who is in your area, you can visit https://shop.truefitness.com/store-locator/ and use our store locator to obtain the contact information for the closest dealer.

If you still need help, please contact our product support team.

Address TRUE Fitness	Attn: Product Support865 Hoff RoadSt. Louis, MO 63366
Phone [phone]
Email service@truefi tness.com
Hours of Operation Mon	Monday - Thursday 8:30am - 6:00pm (CST)Friday 8:30am - 5:00pm (CST)

Contacting Our Sales Team

Interested in owning more TRUE products? Please contact us with any product inquires so that we may direct you to the appropriate sales representative to help answer your questions.

Address TRUE Fitness	Attn: Sales Department865 Hoff RoadSt. Louis, MO 63366
Phone [phone]
Email sales@truefi tness.com
Hours of Operation Mon	day - Friday 8:30am - 5:00pm (CST)

Reporting Freight Claims or Parts Damage

Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please follow the guidelines below to determine the appropriate process for you to follow.

Severe Damage—Obvious damage to external packaging and internal product.

Please refuse the shipment and it will be returned to TRUE by the carrier. Contact TRUE product support by calling 800.883.8783 or sales support by calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once we have received the damaged shipment, a replacement shipment will be sent to you. If the shipment comes in multiple boxes, only refuse boxes with damage.

Slight Damage—Minimal damage to external packaging with unknown internal damage to product.

If the shipment has minimal damages and you are not sure if the actual product is damaged, you must sign the bill of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something is indeed damaged, please gather the serial number, model number, description of damage, and photos of damage. Please make sure the photos include the damaged product as well as the damaged box the product arrived in. Contact TRUE product support ([e-mail] // 800.883.8783) or TRUE sales support ([e-mail] // 800.426.6570) Monday-Friday during normal business hours.

Concealed Damage—No damage to external packaging but internal damage to product.

You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages. Please notify the carrier immediately. TRUE will not be able to file a claim if the carrier is not notified in a timely manner. Once you have called the carrier you will need to gather the serial number, model number, description of damage, and photos of damage. Contact TRUE product support ([e-mail] // 800.883.8783) or TRUE sales support ([e-mail] // 800.426.6570) Monday-Friday during normal business hours.

TABLE OF CONTENTS

SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS—SAVE THESE INSTRUCTIONS....7

POWER REQUIREMENTS....9

GROUNDING INSTRUCTIONS....9

SPACE REQUIREMENTS....10

SPECIFICATIONS....10

WARNING DECALS....11

COMPLIANCES....11

USE OF THE SAFETY KEY....12

ASSEMBLY INSTRUCTIONS

PREASSEMBLY CHECKLIST....13

ASSEMBLY STEPS....17

PRODUCT FEATURES

TREADMILL OVERVIEW....30

CONSOLE OVERVIEW....31

CARE AND MAINTENANCE

INSPECTION....32

CLEANING THE EQUIPMENT....32

LEVELING THE TREADMILL....32

RUNNING BELT ALIGNMENT....33

TENSIONING THE RUNNING BELT....34

LUBRICATING THE RUNNING BELT....35

PREVENTATIVE MAINTENANCE....35

LONG TERM STORAGE....35

STORING THE CHEST STRAP....35

ADDITIONAL INFORMATION

TROUBLESHOOTING....36

WARRANTY INFORMATION

TPS1000/3000/8000 TREADMILL LIMITED WARRANTY....40

SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS—SAVE THESE INSTRUCTIONS

This equipment is intended for a commercial or institutional setting. This owner's manual should be accessible to all personal trainers, faculty, and members.

• Read and understand all instructions and warnings prior to use.
• Obtain a medical exam before beginning any exercise program. If at any time during exercise you feel faint, dizzy, or experience pain, stop and consult your physician.
• Obtain proper instruction prior to use.
• This unit is intended for commercial use only.
• Inspect the unit for incorrect, worn, or loose components and do not use until corrected, replaced, or tightened prior to use.
• Do not wear loose or dangling clothing while using the unit.
• Care should be used when mounting or dismounting the unit.
• Read, understand, and test the emergency stop procedures before use.
• Disconnect all power before servicing the unit.
• Do not exceed maximum user weight of 350 lbs (159 kg).
• Keep the top side of the moving surface clean and dry.
• Keep children and animals away.
• Use caution when moving and assembling unit.
• All exercise equipment is potentially hazardous. If attention is not paid to the conditions of equipment usage, death, or serious injury could occur.

DANGER: To reduce the risk of electric shock, always unplug this product when not in use, before cleaning, or attempting any maintenance activity. Do not handle the plug with wet hands.

WARNING: To reduce the risk of burns, fire, and electric shock or injury to persons, follow these instructions:

• Heart rate monitoring systems may be inaccurate. Over-exercising may result in serious injury or death. If you feel faint, dizzy, or experience pain, stop exercising immediately.
  • Health related injuries may result from incorrect or excessive use of exercise equipment.
• TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program, particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a fi tness professional on the correct use of this product.
  • Equipment should be immediately taken out of use if it fails to work properly or when a warning is presented electronically.
• When using this exercise machine, basic precautions should always be followed.
• Use this equipment only for its intended use as described in this manual.

• Do not move the equipment by lifting the console. Do not use the console as a handlebar during a workout.

• This product can expose you to chemicals including Toluene and Acrylamide which are known to the State of California to cause Cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

• Keep equipment stable on fl at ground.
• Risk of personal injury-crushing hazard when equipment is in operation. Keep feet, hands, and fingers away from moving parts.
• Replace warning labels that may be worn, damaged, or missing.
• Replace any non-working or damaged components, remove the unit from service until repair is performed.
• Do not operate the equipment while being covered with a blanket, pillow, plastic, or anything that insulates or stops airflow. Keep air openings free of lint, hair or any obstructing material.
  • To avoid serious injury, remove and store the power cord when the machine is not in use.
• This appliance should never be left unattended when plugged in.
• Do not use any type of extension cord with this product.
• Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged, or even partially immersed in water.
• Use a TRUE AC power cord or AC/DC adapter only.

• Position this product so the power cord plug is accessible to the user.

• Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a handle. Do not run the power cord along the side or under the equipment.

• If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or a similarly qualified person to avoid a hazard.
• This product must be connected to a properly grounded electrical outlet.
• To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet. On the machine power switch, (☐) means that the machine power is ON and (☐) means the machine power is OFF.

• Never insert objects into any openings in this product. If an object should drop inside, turn off the power, unplug the power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE product support.
• Any changes or modifications to this equipment could void the product warranty.
• Do not use this product in areas where aerosol spray products are being used or where oxygen is being administered. Such substances create the danger of combustion and explosion.
• Do not use this product outdoors, near water, while wet, or in areas of high humidity including extreme temperature changes.
• Close supervision is necessary when used near children under the age of 15, or disabled persons.
• This equipment is not intended for use by persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they are supervised or have been given instruction concerning use of the equipment by a person responsible for their safety.
  • Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made by children without supervision.
• Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure no stones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces and towels away from moving parts.
  • To avoid injury, attach the safety clip to clothing before use.
• When mounting the treadmill, ensure the treadmill belt is not running.
• Use handlebars to maintain balance when mounting and dismounting the treadmill and for additional stability while exercising.

• To avoid injury, stand on the side rails before starting the equipment.

• While the treadmill is in use, proceed at a speed that the user can safely maintain with the ability to immediately engage the safety key to stop the treadmill belt if necessary.

• Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of reach of the equipment while it is in motion.
• Do not use typing or web surfi ng features at excessive speeds. Always stabilize yourself when using typing or web surfi ng features. (Varies by console option.)
• Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids are recommended.
  • Always follow the console instructions for proper operation.
• Do not use the contact heart rate grips as a handlebar during a workout.
• Avoid exiting equipment while leaving the tread belt in motion.
• Never walk or jog backwards on the equipment.
• Allow only one person at a time on the equipment while it's operating.
• Do not allow animals on or near the equipment while in operation.
  • To avoid serious injury, do not touch the incline rack while the equipment is in use.

• To avoid serious injury, do not touch the belt while the equipment is in use.

• Do not reach into or underneath the unit, or tip it on its side during operation.
• Do not use if you have a cold or fever.
• Do not change the incline of the equipment by placing objects under it.
• Do not use attachments not recommended by the manufacturer.
• Allow only trained personnel to service this equipment.

- It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.

- Do not remove the motor cover or you may risk injury due to electric shock. Please contact TRUE product support if the motor area needs servicing.

- Noise emission under load is higher than without load. A-weighted emission sound pressure level at the trainer's ear: 67 dBA.

POWER REQUIREMENTS

Read and understand all instructions before plugging any TRUE power cord into an electrical outlet.

DEDICATED LINE

This product requires a dedicated line. A dedicated line assures that adequate power is available for safe operation over the life of your TRUE product.

GROUNDING INSTRUCTIONS

This product must be grounded. If the product malfunctions or breakdowns, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

DANGER:

- Improper connection of the equipment grounding conductor can result in risk of electrical shock.

- Check with a qualified electrician or service provider if you are in doubt as to whether the equipment is properly grounded or installed on a dedicated line.

- Seek a qualified electrician to perform any modifications to the cord or plug. TRUE is not responsible for injuries or damages as a result of cord or plug modification.

- To reduce the risk of burns, fire, electric shock, or injury, it is imperative to connect each product to a properly grounded 110V or 220V electrical outlet. The voltage required for your unit is located on the serial number decal (usually on the front of the unit). Depending on where you live voltage requirements differ.

- Some TRUE products require a circuit rated 110V, 60 Hz, and 20 amps. In the United States, most residential homes have circuits rated 110V, 60 Hz, and 15 amps. If your unit requires a 20 amp outlet, contact an electrician to install a dedicated 20 amp circuit prior to use.

- 110 Volt—This model is for use on a nominal 110V circuit and has a grounding plug that looks like the plug illustrated below. Make sure the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product.

Power Information
Model	Line Voltage (V)	Frequency (Hz)	Rated Current (Amps)	Number of Units per Circuit	Plug/Outlet*	Max Power Dissipation (Watt)
TPS1000/3000/8000	110 50/60Hz 15			Dedicated 1	NEMA 5-15	1230

*The plug configuration for the power adapter may vary by country.

SPACE REQUIREMENTS

TRUE recommends leaving a minimum of 24" (61cm) on each side of the equipment and a 79" (200cm) safety zone at the rear of the equipment.

SPECIFICATIONS

• DIMENSIONS (L X W X H)

79" x 33.5" x 53" / 200 cm x 85 cm x 135 cm

WARNING DECALS

WARNING: Replace warning labels that may be worn, damaged, or missing.

To replace any worn or missing decals contact TRUE product support ([e-mail] // 800.883.8783).

COMPLIANCES

This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit www.truefi.tness.com.

USE OF THE SAFETY KEY

The safety key is a tethered device that attaches to the user and the treadmill. Removal of the safety key from the treadmill will stop belt motion to prevent injury if the user is unable to continue.

1. Attach the safety clip to your clothing before each workout and when treadmill is in use.
2. Attach the magnetic safety key to the treadmill.

CAUTION:

To prevent potential injury to the user, the safety key must be attached to the treadmill and clipped to the user. The machine will not operate if the safety key is not attached to the treadmill.

ASSEMBLY INSTRUCTIONS

NOTE: Supplemental video available on vimeo.com: https://vimeo.com/869706867?share=copy

PREASSEMBLY CHECKLIST

BASIC GUIDELINES FOR SETTING UP THE EQUIPMENT

After removing the equipment from the packaging, place the equipment on a clean, level surface. Make sure the electrical cord easily reaches a grounded three-pronged outlet.

DANGER: Do not use an extension cord or ungrounded outlet. The ground helps prevent electrical damage to your equipment and enhances your safety by helping to prevent shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the equipment is properly grounded. Do not modify the plug provided with the unit if it will not fit the outlet. Have a proper outlet installed by a qualified electrician.

CAUTION:

Use caution when assembling the treadmill. Unpacking and assembling of this treadmill is a two person task.

Use caution when unpacking this product. Avoid damage to the product. DO NOT use a box cutter. DO NOT slice into the packaging.

VERIFY BOX CONTENTS

IMPORTANT! Please verify box contents. If you have questions, or if there are any missing parts, contact product support (service@truefi tness.com // 800.883.8783).

TOOLS NEEDED FOR ASSEMBLY		INCLUDED IN BOX
#2 Phillips Screwdriver NO
5mm Allen Wrench YES
17mm Wrench YES
8mm T-Handle Allen Wrench		YES

TOOLS NEEDED FOR ASSEMBLY		INCLUDED IN BOX
7/16" Wrench		NO
Adjustable Wench		NO
Wire Cutters NO
Level NO
Long-Length Ruler 0"-48"/0 cm-120 cm		NO

Box Contents
Part Description Qty
TPS9100 ASSEMBLY, UPPER, TPS NOTE: Using a #2 Phillips screwdriver, remove and discard the three screws securing the bottom cover to upper tps. These three screws are used for shipping purposes only. All hardware needed to fully assemble this machine is included in the hardware pack.		1
TPS* ASSEMBLY, BASE, TPS**Base assembly parts for Performance Treadmill models are as follows:TPS9120 // TPS1000TPS9130 // TPS3000TPS9140 // TPS8000		1
TPS9150 PEDESTAL, RIGHT, TPS, BLACK 1
TPS9160 ASSEMBLY, LEFT PEDESTAL WITH CABLES, TPS, BLACK		1
TPS9109 COVER, REAR CONSOLE, TPS, BLACK 1
RT0136BK COVER, WIRE, BLACK 1[66xH]
PS0036A POWER CORD, RIGHT ANGLE, PS 300CM 1[kwzx]
XM0137 ASSEMBLY, POLAR CHEST STRAP, T34, XHA-T34 1
MAN-TPS MANUAL, TPS1000/3000/8000 1
Part Description Qty
TPS9170 HARDWARE PACK, TPS1000/TPS3000/TPS8000 1
c Internal Tooth Star Washer M8 (8 PCS) [4YAG] RT0011 f Bolt M3x12 (2 PCS) RT0137 e Screw M4xP0.7x12 (3 PCS) TI0076 d Screw M4xP0.7x12 (13 PCS) TCS0024 b Bolt M8xP1.25x90 (4 PCS) TPS8123 a Bolt M8xP1.25x75 (8 PCS) PS0103 k Allen Wrench 5mm (1 PCS) i T Spanner(1 PC) D00/PS8000 l Safety Key/Clip(1 PC)

ASSEMBLY STEPS

STEP 1—REMOVE MOTOR AND PEDESTAL COVERS

Tools Used in this Step
#2 Phillips Screwdriver

Parts Used in this Step
Part Description	on Qty
PS0035 SCRE	W, M5 X P0.8 X 15 SCA5-15 9
RT0139BK CO	VER, LEFT, PEDESTAL COVER, BLACK 1
RT0140BK CO	VER, RIGHT, PEDESTAL COVER, BLACK 1
RT0020BK CO	VER, MOTOR, BLACK 1

1. Remove and set aside the nine (9) screws securing the motor cover and pedestal covers to the treadmill frame.
2. Remove and set aside the covers.

STEP 2—ATTACH PEDESTAL ASSEMBLIES

Tools Used in this Step
5mm Allen Wrench
17mm Wrench	[xzg6]

Parts Used in this Step
Part Description Qty
PS0103 BOLT,	M8 X 75MM, K-298A 8
RT0011 LOCK	WASHER, INTERNAL TOOTH - SPD8 8
TPS9150 PEDESTAL, RIGHT, TPS, BLACK 1
TPS9160 ASSEMBLY, LEFT PEDESTAL WITH CABLES, TPS, BLACK		1

1. Using a 17mm wrench, verify the two bolts on the lower front of the frame are backed out enough so the pedestals can slide into the frame.
2. Slide the left and right pedestals into the frame.

IMPORTANT! Carefully route the cables from the left pedestal through the lower front opening on the frame. DO NOT pinch the cables. Keep all cables away from moving parts inside the machine.

1. Finger tighten or use the 5mm allen wrench to loosely attach the pedestals to the frame.

IMPORTANT! DO NOT fully tighten the hardware until step 6.

CAUTION: AVOID DAMAGE! ROUTE CABLES THROUGH THE LOWER FRONT OPENING—ALWAYS KEEP CABLES AWAY FROM MOVING PARTS!

STEP 3—ROUTE AND CONNECT LOWER CABLES—INSTALL OPTIONAL AUXILIARY POWER SUPPLY (IF NEEDED\*)

Tools Used in this Step
7/16” Wrench
Wire Cutters*

Parts Used in this Step
PART DESCRIPTION QTY
00595500* FUYANG POWER SUPPLY 12V 6AMP 1
TC6085_005* ZIP TIE 3

*NOTE: Certain touch screen and PVS consoles require the optional auxiliary power supply.

Carefully make the following cable connections between the pedestals and the base:

• I/O Communication Cable to the Lower Control Board
• Coaxial Cable to the Base

NOTE: Carefully route the coaxial cable underneath the incline motor mounting bracket to avoid damage to the cable.

NOTE: To fully tighten the coaxial cable nut, use a 7/16" wrench.

• Power AUXPS Cable Connections

NOTE: If an auxiliary power supply is not being used, connect the DC plug and DC jack and tuck out the way to avoid damage to the cables.

NOTE: If an auxiliary power supply is being used, make the DC power connection to the auxiliary power supply and then secure the cables and power supply with zip ties. See page 20 for more information.

STEP 3—ROUTE AND CONNECT LOWER CABLES—INSTALL OPTIONAL AUXILIARY POWER SUPPLY (IF NEEDED*) CONTINUED

STEP 4—ATTACH THE UPPER ASSEMBLY

Tools Used in this Step
5mm Allen Wrench	[BDHX]

Parts Used in this Step
Part Description	Qty
TPS9100 ASSEMBLY, UPPER, TPS 1
TPS8123 SCREW, M8 X 90MM 4
TPS9104 COVER, RIGHT, UPPER, TPS, BLACK 1
TPS9105 COVER, LEFT, UPPER, TPS, BLACK 1

1. Attach the upper assembly to the pedestals using four (4) M8 screws.
2. Attach the left and right upper covers.

STEP 5—ROUTE UPPER CABLES AND SECURE WITH CABLE TIE

Route the IO cable and coaxial cable along the upper weldment tube, through the cable tie, and out through the opening to the console rack.

IMPORTANT! Leave enough cable length so you can make the cable connections to the console and then tighten cable tie.

STEP 6—TIGHTEN PEDESTALS

Tools Used in this Step
5mm Allen Wrench
17mm Wrench

Hardware Tightened in this Step/Parts Used in this Step
Part Description	Qty
PS0103 BOLT,	M8 X 75MM, K-298A 8
TCS4035 BOLT,	M10xP1.5x25 2

1. Fully tighten the two (2) bolts on the front of the left and right pedestals.
2. Fully tighten the eight (8) bolts on the sides of the left and right pedestals.

STEP 7—ATTACH CONSOLE, CONNECT POWER CORD, AND CALIBRATE

Tools Used in this Step
#2 Phillips Screwdriver

Parts Used in this Step
Part Description Qty
PS0036A POWER CORD, RIGHT ANGLE, PS 300CM 1

1. Using a #2 Phillips screwdriver, secure the console to the console mast using the hardware preassembled to the console (00567800 // SCREW, M5-.8X12 COMBO PHILLIPS/COMMON TRUSS HEAD - ACG BLACK // QTY 4).

NOTE: If the console also has three screws (00567700 // SCREW, M4-.7 X 12 PPHMS SEMS // QTY 3) preassembled, remove and set aside these screws. They are not used in this installation.

NOTE: Loosen but do not remove the bottom two preassembled screws (00567800), those slide into the keyhole slots on the console mast.

1. Connect the console cables and ensure all cables are routed inside the console mast to avoid pinching the cables.

IMPORTANT! Please see the console owner's manual for more detailed information on the console cable connections, machine setup, and use.

1. Connect the power cord into the power inlet and then power on the treadmill.
2. Follow the instructions in the console owner's manual to verify the correct base is configured to the console, and then calibrate the machine.

STEP 8—ATTACH REAR CONSOLE COVER, MOTOR COVER, AND CAP COVERS

Tools Used in this Step
#2 Phillips Screwdriver

Parts Used in this Step
Part Descripti	on Qty
TI0076 PHCS,	M4XP0.7X12 3
TPS9109 COVER, REAR CONSOLE, TPS, BLACK 1
PS0035 SCREW, M5 X P0.8 X 15 SCA5-15 9
RT0139BK COVER, LEFT, PEDESTAL COVER, BLACK 1
RT0140BK COVER, RIGHT, PEDESTAL COVER, BLACK 1
RT0020BK COVER, MOTOR, BLACK 1

1. Secure the rear console cover to the console mast.
2. Attach the motor cover.
3. Using the previously removed nine (9) screws, secure the motor cover and pedestal covers to the frame.

STEP 9—ATTACH THE BOTTOM COVER TO THE UPPER ASSEMBLY

Tools Used in this Step
#2 Phillips Screwdriver

Parts Used in this Step
Part Description Qty
TPS9106 COVER, UPPER PLASTICS, BOTTOM, TPS, BLACK		1
TCS0024 SCR EW, SEMS, M4XP0.7X12, NYLOK, BLACK 13

STEP 10—ATTACH THE WIRE COVER TO THE UPPER ASSEMBLY

Tools Used in this Step
#2 Phillips Screwdriver

Parts Used in this Step
Part Description	on Qty
RT0136BK COVER, WIRE, BLACK 1
RT0137 PHCS, M3X12 - SCI4-12, BK 2

STEP 11—ATTACH THE SAFETY KEY

Tools Used in this Step
#2 Phillips Screwdriver

1. Remove the safety key from the hardware kit.
2. Attach safety key magnet to front of the treadmill.
3. Use the screw on the upper assembly bottom cover to tether the safety key to the treadmill.

IMPORTANT!

• Read the entire Owner's Manual before attempting any workout.
• Attach clip to user's clothing at the beginning of any workout.
• Remove safety key from treadmill after each use.

STEP 12—LEVEL THE TREADMILL

1. Verify the treadmill is resting on the floor and not on any packaging materials.
2. Use the wing nuts on the leveling feet to adjust the feet until the treadmill is level.
3. Once the treadmill is level, fully tighten both wing nuts.

NOTE: You should be able to loosen and tighten the wing nuts by hand. If not, use an adjustable wrench.

PRODUCT FEATURES

TREADMILL OVERVIEW

Console Assembly—The console allows the user to set up a workout program and control the treadmill during a workout.

Contact Heart Rate Grips—Allows the user to check their heart rate without wearing a wireless chest strap. NOTE: For increased safety and accuracy, this feature should only be used when the belt speed is below 4 mph.

Safety Key (E-STOP)—A tethered safety device designed to attach to both the user and the treadmill console. Removal of the key from the console will stop belt motion to prevent injury in an emergency. NOTE: The safety key must be in place on the treadmill, and should be attached to the user's clothing. The treadmill will not operate if the safety key is not attached to the treadmill.

Soft System® Belt—The moving surface of the treadmill on which the user walks or runs. The Soft System® belt decreases the impact on joints.

Straddle Covers—Stationary covers on either side of the belt, which allows the user to safely straddle the belt during startup or in the event of an emergency.

Belt Adjustment Bolts—An adjustment system that allows the users to adjust the belt tracking and tension as needed.

ON/OFF Switch—Allows users to turn power on or off to the treadmill.

Circuit Breaker—A safety device designed to protect the treadmill from excessive electrical current.

Power Cord Inlet—Where the power cord plugs in to the treadmill to receive power from the wall outlet.

Leveling Feet—An adjustable system used to level the treadmill.

*Adjustable Soft Select—Customizable deck cushioning. Available on the TPS8000 only.

CONSOLE OVERVIEW

Console Display—Used to monitor and/or control workouts and for feature navigation.

Tablet Holder—An adjustable mount designed to hold mobile devices during a workout.

Headphone Jack—Allows users to listen to audio coming from the console.

Contact Heart Rate Grips—Allows the user to check their heart rate without wearing a wireless chest strap. NOTE: For increased safety and accuracy, this feature should only be used when the belt speed is below 4 mph.

Quick Touch Incline Keys—Manually increase or decrease the incline of the treadmill. Additionally, the user can set the incline percentage to preset levels of 3%, 5%, 7%, 9%, and 12%.

Safety Key—A tethered safety device designed to attach to both the user and the treadmill console. Removal of the key from the console will stop belt motion to prevent injury in an emergency.

NOTE: The safety key must be in place on the treadmill, and should be attached to the user's clothing. The treadmill will not operate if the safety key is not attached to the treadmill.

STOP Key—Stops/Pauses a workout. Press and hold this key for five seconds to reset the unit.

Quick Touch Speed Keys—Manually increase or decrease the speed of the treadmill. Additionally, the user can set the treadmill speed to preset levels of 3 mph, 4 mph, 6 mph, 7 mph, and 8 mph.

USB Port—Allows users to charge a mobile device, or update the console software.

Warning Label—Important safety information for users to review prior to using the equipment.

CARE AND MAINTENANCE

It is important to perform the minor maintenance tasks described in this section. Failure to maintain the treadmill as described here could void the TRUE Warranty. To reduce the risk of electrical shock, always unplug the unit from its power source before cleaning or performing any maintenance tasks.

INSPECTION

TRUE is not responsible for performing or scheduling regular maintenance or inspections. Users should inspect the treadmill daily. Check for worn, frayed or missing safety lanyards. Replace missing or worn safety lanyards immediately. Do not exercise on the treadmill without attaching the safety clip to your clothing. Look and listen for slipping belts, loose fasteners, unusual noises, worn or frayed power cords, and any other indications that the equipment may be in need of service. If any of these are noticed, obtain service. Do not attempt to use the treadmill until proper service has been performed or damaged parts have been replaced.

IMPORTANT! If you determine that the treadmill needs service, make sure that the treadmill cannot be used inadvertently. Turn the unit off, and then unplug the power cord from its power source. Remove the magnetic safety key and safety clip and store it in a safe place. Make sure other users know that the treadmill needs service.

To order parts or request service from a TRUE authorized service provider, please contact TRUE product support:

• www.truefi tness.com
800.883.8783
• service@truefi tness.com

CLEANING THE EQUIPMENT

After Each Use

Wipe Exposed Surfaces—Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth and wipe all exposed surfaces.

Wipe Console—Use an LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a soft cloth and wipe the surface of the console. This helps remove fingerprints, dust, and dirt.

Weekly

Vacuum—Use a vacuum to remove any dust or dirt that might have accumulated under or around the treadmill, any motor cover vents, and under the straddle covers. Clogged air vents can prevent adequate cooling to the drive motor, incline motor, and motor control board causing a shortened life.

Inspect Belt—Check for proper running belt alignment and tension. If running belt adjustment is required, please see the following pages for how to adjust.

CAUTION:

Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Warranty. Never pour water or spray liquids on any part of the treadmill. Allow the treadmill to dry completely before using.

Frequently vacuum the floor underneath the unit to prevent the accumulation of dust and dirt, which can affect the smooth operation of the unit. Use a soft nylon scrub brush to clean the running belt. Do not clean directly underneath the tread belt. Most of the working mechanisms are protected inside the motor cover and base of the treadmill. However, for efficient operation, the treadmill relies on low friction. To keep the friction low, the unit's running belt, staging platforms, and internal mechanisms must be as clean as possible.

LEVELING THE TREADMILL

The treadmill has adjustable rear leveling feet. Make sure that the running surface is level. If the treadmill is placed on an uneven surface, adjusting the rear feet can help, but may not completely compensate for extremely uneven surfaces.

NOTE: You should be able to loosen and tighten the wing nuts by hand. If not, use an adjustable wrench.

RUNNING BELT ALIGNMENT

Proper belt alignment allows the belt to remain centered and ensures smooth operation. Realigning the belt takes a few simple adjustments. If you are unsure about this procedure, contact TRUE product support:

• www.truefi tness.com
800.883.8783
• service@truefi tness.com

IMPORTANT! Damage to the running belt due to improper belt adjustments is not covered under warranty.

CAUTION:

• Verify the treadmill is level before attempting any belt adjustments. An unstable unit may cause belt misalignment.
• Special care must be taken when aligning the running belt. Turn off the treadmill while adjusting or working near the rear roller. Remove any loose clothing and tie back your hair. Be very careful to keep your fingers and any other object clear of the belt and rollers, especially in front of the roller and behind the deck. The treadmill will not stop immediately if an object becomes caught in the belt or rollers.
• If you hear any chafing or the running belt appears to be getting damaged, stop the running belt immediately by pressing the STOP key. Walk around to the rear of the unit and observe the belt for a few minutes. The belt should be centered on the running deck. If the belt drifts off center, you must make adjustments.
• For your safety, use the power switch to turn off the treadmill before making any adjustments. Do not adjust the running belt when someone is standing on the unit.
• Do not turn the adjusting bolt more than 14 turn at a time. Over tightening the bolt can damage the treadmill and over stretch the belt.

IMPORTANT! Failure to align the belt may cause the belt to tear or fray, which may not be covered under the TRUE Warranty.

To stop the running belt:

1. Press the Stop key.
2. Turn the treadmill off.

If the running belt is too far to the right side:

1. Locate the right side belt adjustment bolt in the rear end cap of the treadmill. (To determine left and right, stand at the rear of the treadmill and face the display.)
2. On the right side of the machine, turn the adjustment bolt clockwise 14 turn.
3. Turn the treadmill on and start the belt at 3 mph (5 kph) keeping off the unit.
4. Allow 2 minutes for the belt to self adjust.

Repeat these steps if additional adjustment is necessary.

If the running belt is too far to the left side:

1. Locate the left side belt adjustment bolt in the rear end cap of the treadmill. (To determine left and right, stand at the rear of the treadmill and face the display.)
2. On the left side of the machine, turn the adjustment bolt clockwise 14 turn.
3. Turn the treadmill on and start the belt at 3 mph (5 kph) keeping off the unit.
4. Allow 2 minutes for the belt to self adjust.

Repeat these steps if additional adjustment is necessary.

Tools Used in this Procedure
8mm T-Handle Allen Wrench

TENSIONING THE RUNNING BELT

If there is a slipping or jerking sensation when running on the treadmill, the running belt may require tightening. In most cases the belt has stretched from use. Tensioning the belt takes a few simple adjustments. If you are unsure about this procedure, contact TRUE product support:

• www.truefi tness.com
800.883.8783
• service@truefi tness.com

IMPORTANT! Damage to the running belt due to improper belt adjustments is not covered under warranty.

CAUTION:

• Verify the treadmill is level before attempting any belt adjustments. An unstable unit may cause belt misalignment.
• Special care must be taken when tensioning the running belt. Turn off the treadmill while adjusting or working near the rear roller. Remove any loose clothing and tie back your hair. Be very careful to keep your fingers and any other object clear of the belt and rollers, especially in front of the roller and behind the deck. The treadmill will not stop immediately if an object becomes caught in the belt or rollers.
• For your safety, use the power switch to turn off the treadmill before making any adjustments. Do not adjust the running belt when someone is standing on the unit.
• Do not turn the adjusting bolt more than 14 turn at a time. Over tightening the bolt can damage the treadmill and over stretch the belt.
• If you tighten the belt and it still slips, the problem could actually be the drive belt, which is located under the motor cover and connects the motor to the front roller. If the drive belt is loose, it feels similar to the walking belt being loose. Tightening the drive belt should only be done by a trained service person, contact TRUE product support for assistance.

To tension the running belt:

1. Press the STOP key.
2. Turn the treadmill off.
3. Rotate the running belt by hand so the four horizontal tick marks are visible.
4. Measure the distance between the tick marks on each side of the machine. The span should be at least 3938 " (100 cm) but no greater than 39916 " (100.5 cm) on each side.
5. If the belt needs to be adjusted, locate the adjustment bolts in the rear end caps of the treadmill.
6. On each side of the machine, turn the adjustment bolts clockwise 14 turn and remeasure.
7. When both sides are measuring within range, turn the treadmill on and start the belt at 3 mph (5 kph) keeping off the unit.
8. Allow 2 minutes for the belt to self adjust.
9. Check to see if the belt is still slipping.

Repeat these steps if additional tensioning is needed.

Tools Used in this Procedure
8mm T-Handle Allen Wrench
Long-Length Ruler 0"-48"/0 cm-120 cm

Illustration of hands using a tool to adjust a mechanical component with yellow directional arrows (no text or symbols)

LUBRICATING THE TREADMILL

For optimal performance, TRUE recommends lubricating the treadmill running belt and deck with TRUE lubricant every 200 miles.

To lubricate the deck and belt

1. Press the STOP key.
2. Turn the treadmill off.
3. Loosen the belt adjustment bolts in the rear end caps.
4. Lift the belt and apply the lubricant to the center of the deck.
5. Center the belt and re-tension.
   See Tensioning the Running Belt for instructions.
6. Walk on the treadmill at 3 mph (5 kph) for approximately one minute to spread the lubricant evenly through the belt and deck.

Please contact your dealer or TRUE product support to obtain the proper lubrication.

Items Used in this Procedure
8mm T-Handle Allen Wrench
00349000 TRUE Treadmill Lubrication

SCHEDULING QUARTERLY PREVENTATIVE MAINTENANCE WITH A SERVICE PROVIDER

TRUE recommends scheduling quarterly preventative maintenance with a qualified service provider. Please contact your dealer or visit www.truefitness.com to contact a local TRUE authorized service provider.

Quarterly Preventative Maintenance

• Record time, distance, and hours from the console.
- Check error log in console.
- Check running belt and drive belt tension and tracking.
- Move treadmill and vacuum underneath.
- Lubricate elevation pivot points including rear stabilizing feet and the lift motor screw.
• Lubricate running belt and deck.
- Inspect all fasteners.
- Inspect all electrical connections.
- Inspect all components for abnormal or premature wear.

- Remove the motor cover and vacuum any debris out of the drive motor, speed sensor cage, motor control board, and heat sink motor compartment.

CAUTION: Only use TRUE authorized service providers. Using non-authorized service providers could void the TRUE Warranty.

LONG TERM STORAGE

When the treadmill is not in use for any length of time, turn it off. Make sure that the power cord is unplugged from the power source and is positioned so that it will not become damaged or interfere with people or other equipment.

Cleaning and Storing the Chest Strap

Clean the chest strap using a sponge or soft cloth dampened in mild soap and water. Dry the surface thoroughly with a clean towel. Store the chest strap in a place where it remains free of dust and dirt. Be sure to protect the chest strap from extreme temperatures. Do not store it in a place that may be exposed to temperatures below 32^ F ( 0^ C).

TROUBLESHOOTING

This troubleshooting information is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes, and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.truefitness.com to obtain the most recent version of all manuals and contact TRUE product support (800-883-8783) for assistance with troubleshooting and diagnostics.

Malfunction Possible Cause Corrective Action
No power A. Unit turned	B. Damaged power cordC. Power cord not fully seated in socketD. No power at outletE. Tripped circuit breaker	A. Verify the On/Off switch is at the ON positionB. Replace power cordC. Inspect power connection at the unit and outletD. Use a voltmeter to verify power at outletE. The location of the circuit breaker is next to the On/Off switch—verify the circuit breaker is not open—if the breaker is open, reset it
Unit resets or pauses randomly	A. Damaged power cordB. Power cord not fully seated in socketC. Safety key (E-STOP) not fully engagedD. Insuffi cient powerE. Error code is displayed on consoleF. Pinched or loose main communication cableG. No User Present displayed on screen	A. Replace power cordB. Inspect power connection at the unit and outletC. Re-engage the safety key to the consoleD. Verify output voltage from 20A outlet with a voltmeterE. Contact TRUE product supportF. Contact TRUE product supportG. User weight must be over 90 lbs—verify No User Present settings in console
Walking belt is off center	A. Uneven floorB. Adjust belt tracking	A. Adjust the treadmill rear leveling feetB. See Aligning the Running Belt
Walking belt hesitates or slips when stepping	A. Adjust belt tensionB. Lubricate running belt	A. See Tensioning the Running BeltB. See Lubricating the Treadmill
Rubbing sound from treadmill when in operation	A. Walking belt is rubbing a straddle coverB. Foreign object may be stuck under walking beltC. Foreign object may be stuck in motor compartmentD. Roller bearings may be damagedE. Drive motor may be damagedF. Drive belt may be misaligned	A. See Aligning the Running BeltB. Inspect under the unit—remove any object that may be under the unitC. Contact TRUE product supportD. Contact TRUE product supportE. Contact TRUE product supportF. Contact TRUE product support
Heart rate displaying erratically or not displaying	A. Transmitter belt contacts are not making good contact with the skinB. Contacts on the transmitter belt are not moistC. Transmitter belt is not within 3 feet (1 meter) of the heart rate receiverD. The battery inside the transmitter belt is depletedE. Another user wearing a compatible transmitter strap is within 3 foot (1 meter) of the unitF. Environmental interference from high voltage power lines, computers, motor driven appliances, cell/cordless phone, or WiFi router	A. Re-adjust the transmitter belt so that it is in full contact with the skinB. Moisten the contacts on the transmitter beltC. Adjust your position on the treadmill so that you are within 3 feet (1 meter) of the consoleD. Replace the transmitter belt with a compatible transmitter beltE. Move the units so that there is more space between themF. Move the unit to another position within the room or move the cause of the interference until heart rate reading are stable—if the probable source of interference is plugged into the same outlet move the suspect source to another outlet

Fault Code Category	Description	Cause Corrective Action
Fault CN00:Corrupted ConsoleConfig guration	Console Corrupted brainboardconfi guration / fails integrity check		A. Corrupt softwareB. Firmware and software versions are not compatible	A. Power cycle machine --Reconfi gure consoleB. Reinstall software/fi rmware-- Contact TRUE product support
Fault CN01: Internal Fault	Console Math error - software A. Console configured incorrectlyB. Corrupt software		A. Power cycle machine --Reconfi gure consoleB. Reinstall software/fi rmware-- Contact TRUE product support
Fault CN02: Invalid Console Conf guration	Console The product confi guration data has failed validation checks (incline ranges make no sense, etc.)		A. Console configured incorrectlyB. Incline motor out of rangeC. Loose cable	A. Power cycle machine --Reconfi gure consoleB. Reinstall software/fi rmware-- contact TRUE product supportC. Check cable connections
Fault CN03: Stuck Key	Console Membrane key stuck down/ closed		Membrane key is damaged	Contact TRUE product support
Fault CN04: Lower Board Comm Fault	Console Brainboard fails to receive timely communication responses from lower board / Fault after 3 retries		A. ConsoleB. Loose cableC. Motor control board	A. Power cycle machineB. Check cable connectionsC. Contact TRUE product support
Fault CN05: No Lower Control	Console No lower board connected to console - detection wires not connected		A. Loose cableB. Console configured incorrectly	A. Power cycle machine --Check cable connectionsB. Reconfi gure console
Fault CN06: Confi g Mismatch	Console Console is configured for a product different than that to which it is connected		Console configured incorrectly	Power cycle machine --Reconfi gure console
Fault CN07: Calibration Timeout	Console Incline calibration was not able to complete within allowed time		Low AC Line Voltage Retry calibration --Verify AC voltage at outlet
Fault CN08: Calibration Failed -- Lower Limit NotReached	Console During incline calibration, the incline stalled before reaching what should be the lower limit		A. Console displays Fault Calibration not saved.Incline disabled.B. Incline potentiometer value out of range	A. Power cycle machine --Check cable connections-- Run incline calibrationB. Contact TRUE product support
Fault CN09: Insert Safety Key	Console Emergency circuit opened A. Safety key not engagedB. Loose cableC. Switch damaged			A. Re-insert safety keyB. Check cable connectionsC. Contact TRUE product support
Fault CN10: E-Stop Fault	Console A test of the emergency circuit has failed		A. Console CatchB. Safety Key not engagedC. Loose CableD. Switch Damaged	A. Power cycle machineB. Re-insert safety keyC. Check cable connectionsD. Contact TRUE product support
Fault CN24: BB Comm Fault	Console SBC cannot communicate with Brainboard		Console	Power cycle machine -- Contact TRUE product support
Fault CN25: Firmware Mismatch	Console Firmware on brainboard not compatible with SBC software		A. Corrupt softwareB. Firmware and software versions are not compatible	A. Power cycle machine --Reconfi gure consoleB. Reinstall software/fi rmware-- Contact TRUE product support
Fault SP01: Belt Under Speed	Speed Tread	motor rpm is below target rpm	A. High belt/deck frictionB. High belt tensionC. Low line voltageD. Dirty or misaligned speed sensor	A. Lubricate tread belt -- Contact TRUE product supportB. Check drive belt and walking belt tensionC. Contact TRUE product supportD. Contact TRUE product support
Fault SP02: Belt Over Speed	Speed Tread	motor rpm is higher than target rpm	A. High belt/deck frictionB. Line voltageC. Dirty or misaligned speed sensor	A. Lubricate tread belt -- Contact TRUE product supportB. Check AC line voltageC. Contact TRUE product support
Fault SP03: Belt Over Accel	Speed Tread	belt speed increasing too quickly	A. User is holding belt backB. High belt/deck frictionC. Dirty or misaligned speed sensor	A. Do not try to stop beltB. Lubricate tread beltC. Contact TRUE product support
Fault SP04: No Speed Signal	Speed Speed	sensor is not providing speed data	A. Dirty or misaligned speed sensorB. High belt/deck frictionC. Low line voltage	A. Contact TRUE product supportB. Lubricate tread belt -- Contact TRUE product supportC. Check AC line voltage
Fault IN01: Incline Stall	Incline Incline	not moving when commanded	A. Console displays Fault Calibration not saved. Incline disabled.B. Incline potentiometer value out of range	A. Power cycle machine -- Check cable connections -- Run incline calibrationB. Contact TRUE product support
Fault IN02: Incline Out of Range	Incline Incline	value is out of the calibrated range - does not occur during calibration	A. Console displays Fault Calibration not saved. Incline disabled.B. Incline potentiometer value out of range	A. Power cycle machine -- Check cable connections -- Run incline calibrationB. Contact TRUE product support
Fault IN03: Incline Run Fault	Incline Incline	moving when not commanded	A. Console displays Fault Calibration not saved. Incline disabled.B. Incline Potentiometer value out of range	A. Power cycle machine -- Check cable connections -- Run incline calibrationB. Contact TRUE product support
Fault IN04: Incline Max/Min	Incline Incline	value is out of expected operating range -may indicate that it is disconnected.	A. Console displays Fault Calibration not saved. Incline disabled.B. Incline potentiometer value out of range	A. Power cycle machine -- Check cable connections -- Run incline calibrationB. Contact TRUE product support

WARRANTY INFORMATION

Limited Warranty—Performance 1000/3000/8000 Treadmill

SAVE TIME AND REGISTER ONLINE!

https://shop.truefitness.com/customer-service/warranty-registration/

THIS PRODUCT IS INTENDED ONLY FOR USE AS DESCRIBED HEREIN AND THIS LIMITED WARRANTY IS VALID ONLY IN THE UNITED STATES AND CANADA

All TRUE ^® Fitness products are distributed by TRUE and are warranted to the original registered product purchaser and the parts of the TRUE product (the "Product") listed below, under normal use and service, shall be free of manufacturing defects in workmanship and materials only for the period of time beginning from the original date of purchase set forth below.

Performance 1000 Residential Limited Warranty

WARRANTY ITEM DURATION
Frame Lifetime*
Parts
Drive Motor	25 Years
Electrical and Mechanical	5 Years
Non-Touch Screen Console and Touch Screen Console	5 Years
Wear Items	90 Days
Labor
Electrical, Mechanical, Console, Drive Motor, and Frame Wear Items	1 Year
	90 Days

Performance 1000 Commercial Limited Warranty

Intended for non-dues paying facilities where equipment use is up to 4 hours per day. Prisons and correctional facilities are excluded from warranty coverage.

WARRANTY ITEM DURATION
Frame 5 Years
PartsDrive MotorElectrical and MechanicalNon-Touch Screen Console and Touch Screen ConsoleWear Items	3 Years2 Years1 Year90 Days
LaborElectrical, Mechanical, Console,Drive Motor, and FrameWear Items	1 Year90 Days

Performance 3000 Residential Limited Warranty

WARRANTY ITEM DURATION
Frame Lifetime*
Parts
Drive Motor	25 Years
Electrical and Mechanical	7 Years
Non-Touch Screen Console and Touch Screen Console	5 Years
Wear Items	90 Days
Labor
Electrical, Mechanical, Console, Drive Motor, and Frame Wear Items	1 Year
	90 Days

Performance 8000 Residential Limited Warranty

WARRANTY ITEM DURATION
Frame Lifetime*
PartsDrive MotorElectrical and MechanicalNon-Touch Screen Console and Touch Screen ConsoleWear Items	25 Years10 Years5 Years90 Days
LaborElectrical, Mechanical, Console,Drive Motor, and FrameWear Items	1 Year90 Days

DO NOT RETURN TO THE RETAILER

TRUE limited warranty service may be obtained by contacting the authorized TRUE dealer from whom the Product was purchased. If the dealer from whom the Product was purchased, is no longer an authorized TRUE dealer, TRUE limited warranty may be obtained by contacting TRUE Product Support: [e-mail] | 800.883.8783 | Monday - Thursday 8:30am - 6:00pm (CST) | Friday 8:30am - 5:00pm (CST).

FRAME

*This limited warranty on the structural frame does not include paint or coatings. The frame is defined as the serialized base of the unit and does not include any parts that can be removed. Warranty applies to the value of the frame only and does not cover labor, shipping, or other costs associated with removal or replacement of the covered unit. Frame warranty shall not exceed seven years after discontinuation of specific model.

DRIVE MOTOR

Drive motor is warranted for defects in material and workmanship for the specified time period. This limited warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in the owner's manual, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable and necessary maintenance. Drive motor warranty shall not exceed seven years after discontinuation of specific model.

REASONABLE AND NECESSARY MAINTENANCE

Reasonable and necessary maintenance includes proper lubrication of the running deck and tread belt area as specified in the owner's manual. Failure to maintain proper lubrication of the Product will void this limited warranty. Proof/receipts of necessary maintenance may be required within 30 days of requested warranty part or service.

ELECTRICAL, MECHANICAL, AND CONSOLES

This limited warranty applies to but may not be limited to the treadmill elevation motor, upper control board, deck, running belt and drive belt. TRUE shall not warrant the performance of the heart rate system on its products, as the heart rate system performance varies, based on user's physiology, age, method of use, and other factors. This limited warranty shall not apply to software version upgrades, compatibility with third party/aftermarket hardware, software, applications, or websites.

WEAR ITEMS

This limited warranty applies to but may not be limited to Coax/TV, HDMI, USB, Mirroring or Ethernet connections, paint/coatings, covers/caps, badges, overlays or safety key.

LABOR

Labor is covered for the specified period of time from the date of purchase, unless otherwise expressed within this limited warranty as long as a TRUE authorized service provider performs the service. Service that requires over 50 miles of travel may be subject to additional charges.

SAVE TIME AND REGISTER ONLINE!

https://shop.truefitness.com/customer-service/warranty-registration/

THE TRUE LIMITED WARRANTY IS SUBJECT TO AND WILL BE IN ACCORDANCE WITH THE CONDITIONS SET FORTH BELOW:

1. This limited warranty is valid for the United States and Canada only.
2. This product is intended for specified use. If this product will not be used in the specified setting, please contact TRUE as this warranty is void, unless otherwise stated and within this warranty.
3. This limited warranty gives you specific legal rights, and your rights may vary from state to state.
4. This limited warranty is in lieu of all other warranties of any kind either expressed or including but not limited to implied warranties of merchant.
5. This limited warranty can be processed only if the warranty registration form is completed on-line; or if the attached form is filled in, signed by the original purchaser, and mailed to TRUE within 30 days of purchaser's receipt of this Product. The serial number must be intact on the Product for this limited warranty to be valid.
6. TRUE will neither assume nor authorize any person to assure for us any other obligation or liability concerning the sale of this Product. Under no circumstances shall TRUE be liable under this warranty, or otherwise, of any damage to any person or property, including any lost profits or lost savings, for any special, indirect, secondary, incidental, or consequential damages arising out of the use of or inability to use this Product.
7. Failure to register this product within 30 days of purchase will result in no servicing or authorization of parts to be shipped.
8. Installation or download of any 3rd party or after-market products will result in voided warranty. Includes but not limited to electrical and mechanical parts, software, or applications.
9. TRUE will ship to any authorized service provider any new or rebuilt replacement part or component, or at our option, replace or refund the Product. Replacement parts are warranted for the remaining portion of the original warranty period.
10. No one is authorized to change, modify, or extend the terms of this limited warranty.
11. This limited warranty applies to the Product only while the Product remains in the possession of the original purchaser and is not transferable.

12. This limited warranty becomes VALID ONLY if the Product is initially assembled/installed by a TRUE authorized dealer/technician (if anyone other than a TRUE authorized dealer/technician initially assembles and installs the Product, this limited warranty will be void unless the written authorization of TRUE is first obtained).

13. This limited warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner's manual, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable and necessary maintenance (as referenced in the owner's manual). Proof/receipts of necessary maintenance may be required within 30 days of requested warranty part or service.

14. This limited warranty applies only to the cost of repair or replacement of parts and does not include labor (beyond the above warranty period), transportation, service, return, and freight charges associated there with except as expressly specified herein.
15. This limited warranty shall not apply to: Service calls to correct installation of the equipment or instruction to owners on how to use the equipment; or any labor costs incurred beyond the applicable labor warranty period.
16. This limited warranty, which is given expressly and in lieu of all other express warranties, constitutes the only warranty made by TRUE.
17. ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION AND REMEDY TO THE TIME PERIOD COVERED BY THE LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
18. THE REMEDIES DESCRIBED HEREIN ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND TRUE'S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. TRUE'S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT, NOR SHALL TRUE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

NOTE TO AUTHORIZED WARRANTY LABOR

PROVIDERS—Warranty labor reimbursement or warranty parts rights may not be transferred to, or reassigned to, a third party without the express written consent of TRUE. Even jobbing out warranty labor requires TRUE's written approval.

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Warranty Registration

Thank you for purchasing a TRUE product! To validate your product warranty, please register your product within 30 days of purchaser's receipt of this product.

To register your product:

• Go online to: https://shop.truefitness.com/customer-service/warranty-registration/OR
• Complete the information below and mail to: TRUE Product Support, 865 Hoff Road, St. Louis, MO 63366

PLEASE RETAIN THIS PORTION FOR YOUR RECORDS

BASE SERIAL NUMBER:

CONSOLE SERIAL NUMBER:

Warranty Registration

Base Serial Number

Purchase Date

Customer Name (First and Last)

Email Address

Street Address City

Postal Code Country

Console Serial Number (if applicable)

NOTE: Some base units require a console serial number.

Company (if applicable)

Phone Number

State

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