Z4 - Receiver Atlas Sound - Free user manual and instructions
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| Type | 4-Zone High Definition Acoustical System (Receiver) |
| Model | Z4-B |
| Total Power Output | 120 Watts |
| Power per Zone | 30 Watts per Zone (70V distributed audio) |
| Number of Zones | 4 |
| Amplifier Configuration | 4 Zone (Indirect Field Masking) |
| Dimensions (Unit without Dress Ring) | 10.7" W x 8.17" H x 2.32" D (272mm x 208mm x 59mm) |
| Weight (Unit) | 10 lb (3.77 kg) |
| Power Supply | 24VDC External Power Supply (5A) |
| Inputs | Mic/Line Balanced (Euro Block), 3.5mm AUX (stereo summed), Bluetooth 4.1 |
| Outputs | 4 x RJ45 for SHS-3T2 (Direct Field), 4 x Euro Block (Indirect Field) |
| Frequency Response | 50Hz - 15kHz (DSP Filters Flat) |
| Signal-to-Noise Ratio | >90dB (A-weighted) |
| Mounting Options | Surface, In-Wall, Rack (19" 5RU with kit) |
| Masking Generators | 4 Independent Analog (Pink/White Noise) |
| System Commissioning Ramp | 14-day per zone, individually selectable |
| Enhanced Privacy Mode | Yes, with +6dB default boost, wireless/wired activation |
| Fire Mute Override | Configurable GPI, mutes masking and selectable inputs |
| Bluetooth Version | 4.1 (defeatable) |
| Wireless Sign Connectivity | 915MHz with BLE (defeatable) |
| Warranty | 3 years (electronics), 1 year (replacement parts) |
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USER MANUAL Z4 Atlas Sound
Z Series High Definition Acoustical System

Z Series
Owner's Manual
Table of Contents
Introduction 3
Key Features.... 3
Applications 3
Package Contents....4
Opening the Z Series 5
Mounting the Z Series....5
Wiring the Z Series I/O Backbox 9
- Mic / Line Balanced Input
- 3.5mm AUX Input
- Speech Enhancement Control Port
- Fault Control Port
- Speaker Terminals
EHP / Fire Mute Activation Wiring....11
Z Series Wiring Using RJ45 and Euro Block Terminals.... 12
Z Series Zone Select Using RJ45 Terminals....13
Default Ship Mode, Factory Presets, and SHS EQ....14
Z Series Front Panel, Menu Display, and Navigation Controls 15
Navigation Menu Tree....16
Understanding Unique Menu Tree Features.... 18
Fire Mute GPI Priority Override....19
Creating Custom Project Files....20
Optional Accessories....21
• Z-SIGN - Wireless Enhanced Speech Privacy Activation Switch and Visual Indicator
• Z Series App - Enhanced Speech Privacy Activation Switch and System Tuning
- ASP-MG2240S - Wired Enhanced Speech Privacy Visual Indicator
• WPD-SWCC - Wired Enhanced Speech Privacy Activation Switch
Updating the Firmware....22
Turning On the Z Series 23
Streaming Audio and Bluetooth ^® Paring....23
Specifications 24
Dimensional Drawings 27
FCC Compliance....28
IC Warning 28
Warranty 32
Z Series
Owner's Manual
Introduction
The Z Series is a multi-zone speech privacy system that also supports background music and paging applications. Model Z2-B is a two-zone speech privacy system providing 60-watts of total amplification and model Z4-B is four-zone speech privacy system delivering up to 120-watts of amplification.
The Z Series is an all-in-one solution that not only supplies high quality speech privacy, but also can deliver high quality background music and paging. Mic / line and music inputs each have a five-band equalizer and Hi and Lo pass filters to assure maximum performance. Music inputs incorporate either analog stereo summed inputs or Bluetooth ^® streaming. For paging applications, the Z Series incorporates a unique hi-Q feedback filter specifically tailored to the vocal frequency range. Output limiters are in the audio chain to protect against system overdrive.
Advanced features of the Z Series include separate analog masking generators per zone, 14-day system commissioning ramp per zone, and PC project design software allows system custom project files to meet installation needs.
For conference room applications where secure speech privacy is required, the Z Series features a Speech Privacy Enhancement mode that can be engaged while a meeting is in progress. Enhanced Privacy mode applies additional acoustical energy to the surrounding environment, increasing the privacy levels for the conference room occupants. These unique secured speech filters have been approved and implemented in many installations around the world including military and government facilities. Activation of the Speech Privacy Enhancement feature is accomplished via hardwired switch, an iOS ^® or Android ^® application, or using an optional wireless desktop / wall mount switch. An optional wired or wireless sign is available for a visual aid to notify attendees when Enhanced Privacy Mode is active.
Key Features
- Amplified Masking Controller
• 2 Speech Privacy Zones (Model Z2-B)
• 4 Speech Privacy Zones (Model Z4-B)
• 30W Output per Distributed Audio Zone - Out of Box Operational, Featuring AtlasIED Custom Presets
• Enhanced Privacy Mode with Wired and Wireless Signs Available - Fire Panel Interface for Priority Mute Override
- Seamless Integration with AtlasIED SHS-3T2 Using CAT5e/6 Cabling
- Selectable Mic / Line Input for Paging or Recorded Messaging
• 3.5mm Stereo Summed Auxiliary Input for Background Music - Bluetooth® Streaming for Background Music
• PC Software to Create and Save Custom Project Files
• System Commissioning Ramp on Each Zone - iOS® and Android® App for System Tuning and Control
- GPIO Ports for Wired Speech Enhancement or Fire Mute Override Activation
Applications
AtlasIED has been developing, manufacturing, assisting and commissioning sound masking systems for over forty years using proprietary Chanaud masking filters. The Z Series includes a multitude of features enabling it to conform to most design requirements but remains intuitive enough for simple operation and quick installation. The Z Series is designed to be aesthetically pleasing for office or conference room applications seamlessly blending in to a variety of decors. Z Series placement is flexible allowing for mounting on a surface, in the wall, or in an equipment rack. The Z2-B model delivers quality audio and speech privacy in spaces up to 7000 sq ft with two-zones of control flexibility. The Z4-B model features four-zones of audio with total potential sound masking coverage of up to 14,000 sq ft. This compact integrated solution features out of the box selectable system configuration presets that are accessible through the front panel display and navigation keys. The combination of these features makes for a simple but effective speech privacy and audio control solution.
Z Series
Owner's Manual
Package Contents
• Z2 or Z4 Unit, Qty 1
- External 100V - 240V to 24DCV UL Power Supply, Qty 1. Z2 = 2.5A, Z4 = 5.0A
• Input Connectors and Speaker Connectors
• Z Series Installation Sheet

Fig 1
A. Control Panel
B. Control Panel Dress End Caps
C. Control Panel Mounting Screws M3 x 10mm, Qty 6
D. Dress Ring
E. Dress Ring Screws M3 x 5.7mm, Qty 4
F. I/O Backbox
G. In-Wall Support Brackets, Qty 2
H. In-Wall Support Bracket Screws M3 x 5.7mm, Qty 6

Atlas

1601 JACK MCKAY BLVD.
ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333
SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
Opening the Z Series
- Remove the two Control Panel Dress End Caps. These End Caps are held by magnets with guide pins for alignment. They need to be lifted away from the panel. See Figure 2.
- Remove the six Control Panel mounting screws.
- Carefully tilt back the Control Panel to access the I/O Backbox. The Control Panel and I/O Backbox are connected via harness as seen in Figure 4. Note: Remove the harness connectors from the Control Panel and leave the cables connected to the I/O Backbox.

natural_image
Technical line drawing of a rectangular device with mounting holes and vertical supports (no text or symbols)Fig 2

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Technical line drawing of a computer drive casing with mounting holes and internal components (no text or symbols)Fig 3 Fig 4

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Architectural floor plan showing room layouts and structural elements (no text or labels)Mounting the Z Series
The Z Series can be surface mounted, in-wall flush mounted, or rack mounted. Before mounting the Z Series, there are several factors to take into consideration. Select the best area for wiring infrastructure such as speaker wire, AC mains power, paging cable and background audio source cables. Placement of the Z Series is also critical when using the Bluetooth® audio streaming feature. The Z Series should be placed within 50ft of the paired audio source. Powering the Z Series requires use of the included external power supply. It is suggested to place the Z Series within 6ft of a 120V AC outlet. If this is not possible, the power supply wire for the 24VDC output can be extended up to 50ft. Note: This does not void the warranty as it is the low voltage wire that is being extended. Note: Pay attention to the DCV polarity when reconnecting the removable Phoenix connector.
Wire Routing
The I/O Backbox wall mounting can be secured by applying screws to a surface, in-wall, or to a 2-gang electrical box. Wiring into the Z Series can be done via rear 2-gang opening of the I/O Backbox or via electrical conduit ^3/4 and ^1/2 . Knockouts are located on the top and bottom of the I/O Backbox. For wiring the Inputs and Outputs see "Wiring the Z Series I/O Backbox".

natural_image
Technical line drawings of electronic components including a box, panel, and a device (no text or symbols present)Wire Entering From Rear Wire Entering Electrical Box Wire Entering Top Conduit
Z Series
Owner's Manual
Surface Mount - Direct to Wall
- Determine the use of the Dress Ring and the wiring routing options. Note: The I/O Backbox Dress Ring and Side Support brackets can be left assembled or they can be removed.
- Remove the front Control Panel from the I/O Backbox. The Dress Ring can be left on if preferred. Be careful removing the cables from the Control Panel PCB.
- Secure the I/O Backbox to the wall or electrical box.
- Wire the I/O Backbox. See "Wiring the Z Series I/O Backbox" for details.
- After the I/O Backbox is wired, re-install the front panel (carefully plug in cable connectors, fold closed, and fasten 6 screws) and apply the two magnetic end caps. Note: Do not force close or damage may occur. Realign the wires if necessary for smooth panel closure.

natural_image
Isometric line drawing of a rectangular electronic device with a slot and label (no text or symbols)Surface Mount with Dress Ring

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Isometric line drawing of a rectangular electronic device with a slot, mounted on a flat panel (no text or symbols)Surface Mount without Dress Ring

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Technical line drawing of a device with a mounted bracket and control panel (no text or symbols)Surface Mount without Dress Ring, Top Conduit Wired

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Technical line drawing of an internal device housing with mounting brackets and internal components (no text or symbols)Surface Mount Assembly View with Dress Ring

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Technical line drawing of an electronic device showing internal components and housing (no text or symbols)Surface Mount Assembly View without Dress Ring

Atlas
IED.川
1601 JACK MCKAY BLVD. ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333 SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
In-Wall Mount
- Cut a hole in the wall (8.27"H x 10.83" W). Make sure the hole has at least 2" of rear clearance. Note: Aligning one side over a stud is the easiest and most secure method. See Figure 13.
- Remove the front Control Panel from the I/O Backbox. Be careful removing the cables from the Control Panel PCB.
- Remove the Dress Ring from the I/O Backbox to allow access to the side mounted wall mount brackets.
- Temporarily fit the Z Series into the wall cut-out and adjust the side brackets so the front of the I/O Backbox sits flush to the finished wall.
- On the opposite side of the stud, use an EZ Anchor or add a small backing block (wood) to screw into. Note: The center of the wall mount bracket has an opening large enough to allow a drywall screw to hold the wood backing block in place while mounting.
- After mounting in-wall, re-fasten the Dress Ring to the front of the I/O Backbox.
- Wire the I/O Backbox. See "Wiring the Z Series I/O Backbox" for details.
- After the I/O Backbox is wired, re-install the front panel (carefully plug in cable connectors, fold closed, and fasten 6 screws) and apply the two magnetic end caps. Note: Do not force closed or damage may occur. Realign the wires if necessary for smooth panel closure.

natural_image
Technical line drawing of a device with front panel and side panel (no text or symbols)Fig 14Fig 13

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Technical line drawing of an internal computer case with labeled components (no text or symbols present)In-Wall Mount
Assembly View with Dress Ring

Atlas

1601 JACK MCKAY BLVD.
ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333
SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
Rack Mount
- The Rack Mount Kit is not supplied with the Z Series. The ZSERIES-RMK can be ordered at atlasied.com.
- Remove the front Control Panel from the I/O Backbox. Be careful removing the cables from the Control Panel PCB.
- Remove the Dress Ring and the two side mounted wall mount brackets from the I/O Backbox. The Rack Mount Plate replaces the Dress Ring.
- Install the Rack Mount Plate onto the I/O Backbox using the same screws and screw locations used with the Dress Ring.
- Mount the rack panel into a 19" rack.
- Wire the I/O Backbox. See "Wiring the Z Series I/O Backbox" for details.
- After the I/O Backbox is wired, re-install the front panel (carefully plug in cable connectors, fold closed, and fasten 6 screws) and apply the two magnetic end caps. Note: Do not force closed or damage may occur. Realign the wires if necessary for smooth panel closure.

natural_image
Technical line drawing of a device panel with mounting brackets and a central slot (no text or symbols)
natural_image
Technical line drawing of an internal device housing with visible internal components and mounting brackets (no text or labels)Rack Mount
Assembly View

Atlas

1601 JACK MCKAY BLVD.
ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333
SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
Wiring the Z Series I/O Backbox
Before wiring the I/O Backbox, decide on the installation application required for the Z Series. There are a variety of application guides available at atlasied.com. This guide covers the Input and Output connections. Refer to Figure 18 for a visual aid.

Fig 18
A. Zone 1 & 2 Euro Block Speaker Terminals - Connect 70V speakers to this 5.08mm pitch Euro Block terminal. Pay attention to the Zone and the speaker polarity. The Euro Block speaker terminals described in sections C and D are connected in paralleled with the RJ45 Zone Outputs. It is not recommended to use RJ45 speaker terminals when using the Euro Block Terminals. Do not exceed 30 watt load.
B. Zone 3 & 4 Euro Block Speaker Terminals (Z4 Only) - Connect 70V speakers to this 5.08mm pitch Euro Block terminal. Pay attention to the Zone and the speaker polarity. The Euro Block speaker terminals described in sections C and D are connected in paralleled with the RJ45 Zone Outputs. It is not recommended to use RJ45 speaker terminals when using the Euro Block Terminals. Do not exceed 30 watt load.
C. Z2 and Z4 Zones 1 & 2 Speaker Terminals - The dual RJ45 jacks (A & B) are for connection to the AtlasIED SHS-3T2 speaker and future AtlasIED speaker products. Note: These terminals are not Ethernet connections. These ports are connected to the amplifier channel / zone outputs using a proprietary wiring configuration to mate with SHS-3T2 speaker. The Z Series utilizes industry standard CAT5e/6 cable for connection between the Z Series amplifiers and the SHS-3T2 speaker. It is suggested to use minimum 22 gauge cable. Each cable carries two channels of amplification making a quick method to wire a 70V speaker system. The amplifier channels / zones are separated by the SHS-3T2 Zone Selection Switch. When installing speakers onto a Z Series amplifier it is important to keep track of the number of speakers and the collective power tap sections on an amplifier channel / zone. The Euro Block speaker terminals that are described in sections A and B above are connected in paralleled with the RJ45 Zone Outputs. It is not recommended to use the Euro Block Terminals when using RJ45 Speaker Terminals. Refer to page 12 for wiring details.
Note: DO NOT CONNECT to a network port, it will cause damage to the Z Series amplifier and the network switch.
D. Z4 Zones 3 & 4 Speaker Terminals - Follow the same wiring instructions as in section C.
E. Fault Reporting Port - This 2 position 3.5mm pitch Euro Block terminal is a relay that is normally closed during normal operation and opens when the Z Series has a fault condition that requires service.
Z Series
Owner's Manual
F. Speech Privacy Enhancement or Fire Mute Override Priority control port. This control port is used to remotely activate the Enhanced Privacy or Fire Mute Override Priority feature, selectable in Advanced settings. It also has an LED 10VDC driver port to power optional wired "Enhanced Privacy In Use" sign - ASP-MG2240S. When the "G" & "Engage" are shorted together a series of events takes place:
Enhanced Privacy (Default)
- The front panel Home Screen will flash "Status=Enhanced Privacy"
- The Masking Level will change to the user defined Privacy Level. Default is +6dB. This can be changed in navigation menu settings.
- The port "To LED" will supply +10VDC 100mA voltage to power an LED Sign.
Note: See additional information on pages 11 and 14.
Fire Mute Ovrride Priority
- The front panel Home Screen will flash "Status=FireMute OVRRide"
- The Masking will Mute, along with 3.5mm&BT and-or Mic/Line inputs. Selectable in navigation menu.
- The port "To LED" will supply +10VDC 100mA voltage to power an LED Sign.
G. AUX 3.5mm (Music) Input - This receptacle accepts a 3.5mm stereo plug. The Left and Right inputs are actively stereo summed to form a mono signal. This signal can be routed to any Zone via the front panel navigation controls. The Input sensitivity can be adjusted via the navigation controls from 316mV – 1V. Factory default is 775mV.
H. Mic / Line (Paging) Input - This 3-position 3.5mm Euro Block connector is for Balanced Line or Mic level sources. Mic or Line, Gain and Phantom power can be selected in the Paging section of the navigation controls menu. Unbalanced line inputs can be inserted with proper wire configuration by connecting the (G) and (-) terminals together.
I. DC Power Input - The Z2 comes with a global 24VDC 2.5A external power supply. The Z4 comes with a global 24VDC 5A external power supply. The power supply is equipped with a 2-position 5.08mm connector that mates to this DC Power input socket.
Z Series
Owner's Manual
EHP / Fire Mute Activation Wiring

Z Series front panel folded down, showing the location of EHP or Fire Mute activation contacts. See Page 9.
Not Activated

EHP / Fire Mute Activation Contacts. Close E and G to Activate the EHP or Fire Mute. EHP can also be activated Wirelessly by a Z Sign or Mobile App independently, Fire Mute is ONLY activated by contact closure.
Activated

EHP / Fire Mute Activation Contacts.
Close E and G to Activate the EHP or Fire Mute. When Fire Mute is set to ON, it will override EHP and mute Masking and trigger Mic / Line, and 3.5mm & BT mutes if set to ON in settings.
Z Series
Owner's Manual
Z Series Speaker Wiring Using RJ45 Terminals

flowchart
graph LR
subgraph Z4 Model
A1["Zone 1 & 2 Amp"] --> B1["T1 Output TXFMR"]
A2["T2 Output TXFMR"] --> B2["T2 Output TXFMR"]
B1 --> C1["Z1+"]
B2 --> C2["Z2-"]
C1 --> D1["RJ45 Z2-A"]
C2 --> D2["RJ45 Z2-B"]
D1 --> E1["P1 P5 P2 P6 P3 P7 P4 P8"]
D2 --> E2["P1 P5 P2 P6 P3 P7 P4 P8"]
end
subgraph Z4 Model
A3["Zone 3 & 4 Amp Phoenix Zone 3 & 4"] --> B3["T3 Output TXFMR"]
A4["T4 Output TXFMR"] --> B4["T4 Output TXFMR"]
B3 --> C3["Z3+"]
B4 --> C4["Z4-"]
C3 --> D3["RJ45 Z4-A"]
C4 --> D4["RJ45 Z4-B"]
D3 --> E3["P1 P5 P2 P6 P3 P7 P4 P8"]
D4 --> E4["P1 P5 P2 P6 P3 P7 P4 P8"]
end
F1["Cat6 RJ45 to RJ45"] --> G1["RJ45 Z2-A & RJ45 Z2-B In Parallel"]
G1 --> H1["P1 P5 P2 P6 P3 P7 P4 P8"]
H1 --> I1["RJ45 Input"]
I1 --> J1["RJ45 Loop-Thru"]
J1 --> K1["P1 P5 P2 P6 P3 P7 P4 P8"]
K1 --> L1["RJ45 Output"]
L1 --> M1["Output"]
style Z4 Model fill:#f9f,stroke:#333
style Z4 Model fill:#ccf,stroke:#333
Note: It is not recommended to use the Euro Block Terminals when using RJ45 Speaker Terminals.
Z Series Speaker Wiring Using Euro Block Terminals

flowchart
graph LR
subgraph Z2_Model
A1["Zone 1 & 2 Amp"] --> B1["T1 Output TXFMR"]
A2["Z2"] --> B2["T2 Output TXFMR"]
end
subgraph Z4_Model
C1["Zone 3 & 4 Amp Phoenix Zone 3 & 4"] --> D1["T3 Output TXFMR"]
C2["Z4"] --> D3["T4 Output TXFMR"]
end
B1 --> E1["RJ45 Z2-A"]
B2 --> E2["RJ45 Z2-B"]
E1 --> F1["RJ45 Z2-A & RJ45 Z2-B In Parallel"]
E2 --> F2["RJ45 Z2-B"]
F1 --> G1["RJ45 Input"]
F2 --> G2["RJ45 Loop-Through"]
G1 --> H1["RJ45 Output"]
I1 --> J1["P1"]
I2 --> J2["P5"]
I3 --> J3["P2"]
I4 --> J4["P6"]
I5 --> J5["P3"]
I6 --> J6["P7"]
I7 --> J7["P4"]
I8 --> J8["P8"]
K1 --> L1["P1"]
K2 --> L2["P5"]
K3 --> L3["P2"]
K4 --> L4["P6"]
K5 --> L5["P3"]
K6 --> L6["P7"]
K7 --> L7["P4"]
K8 --> L8["P8"]
M1 --> N1["RJ45 Z4-A & RJ45 Z4-B In Parallel"]
M2 --> N2["RJ45 Z4-A & RJ45 Z4-B In Parallel"]
M3 --> N3["RJ45 Z4-A & RJ45 Z4-B In Parallel"]
M4 --> N4["RJ45 Z4-A & RJ45 Z4-B In Parallel"]
M5 --> N5["RJ45 Z4-A & RJ45 Z4-B In Parallel"]
M6 --> N6["RJ45 Z4-A & RJ45 Z4-B In Parallel"]
M7 --> N7["RJ45 Z4-A & RJ45 Z4-B In Parallel"]
M8 --> N8["RJ45 Z4-A & RJ45 Z4-B In Parallel"]
N1 --> O1["Cat6 RJ45 to RJ45"]
N2 --> O2["Cat6 RJ45 to RJ45"]
N3 --> O3["Cat6 RJ45 to RJ45"]
N4 --> O4["Cat6 RJ45 to RJ45"]
Note: It is not recommended to use RJ45 Speaker Terminals when using the Euro Block Terminals.
Z Series
Owner's Manual
Z Series Zone Select Using RJ45 Terminals

Note: SHS-3T2 Zone Selection switch applies only to RJ45 connectors.

Z Series
Owner's Manual
Default Ship Mode, Factory Presets, and SHS EQ
The Z Series can store 10 different programs that are called Presets. The Z Series is shipped with the Factory Preset active. This preset is designed to be used in many general applications. For a detailed list of functions of the other presets visit atlasied.com. Note: Presets are subject to change, refer to atlasied.com for up to date information and detailed application guides.
Factory Default Mode
FacDefaultV1.2 - Good general masking curve applicable to situations where 13 octave tuning will not be done. Use in Open ceilings and above ceiling grids. Note: Zones 3 and 4 apply to the Z4 only.
• Master Levels for Zones 1, 2, 3, 4 are set to -10 (Level adjustment range is 0 to -40 with 0 being the maximin level).
- Masking Levels for Zones 1, 2, 3, 4 are set to -20.
- Enhance Privacy Level is set to +6dB. Refer to Enhanced Privacy Mode for details on this feature.
- Masking EQ is fixed with a general EQ curve to meet many open and above ceiling masking applications. In many installations all that is needed is level adjustment.
- Paging Set to (Line) Input and the Paging Levels for Zones 1, 2, 3, 4 are set to -10.
• Music Levels for Zones 1, 2, 3, 4 are set to -10. Note: Music Levels apply to both Bluetooth® Streaming and AUX 3.5mm input.
• Music Input Sensitivity is set to 775mV.
Other Presets Shipped with the Z Series
Note: The level settings for the Presets listed below are the same as the Factory Default Preset.
- M1000V1.3 - Use with the M1000 in above ceiling (plenum) masking.
- M1000ROpClngV1.3 - Use with the M1000R-W in open ceilings with no grid.
- UnderFLRV1.2 - Use with the M1000 or M2000-LP for under floor masking applications. A 2W tap required.
- FAP33TABV1.2 - Use in direct field, down firing masking using the FAP33T-W. Wiring of the 2 masking channels must be in an A/B configuration, consult factory for details.
- FAP40TABV1.2 - Use in direct field, down firing masking using the FAP40T. Wiring of the 2 masking channels must be in an A/B configuration, consult factory for details.
- FAPSHSABV1.3 - Use in direct field, down firing masking using the SHS-6T2. Wiring of the 2 masking channels must be in an A/B configuration, consult factory for details.
SHS EQ
Some speakers require unique EQ processing to maximize their performance. This does not mean the speaker will not function without the specific EQ settings. When using an SHS speaker with a Z2 / Z4 for background audio or paging applications, use the custom EQ setting. AtlasLED has made a simple SHS EQ On or Off setting for Paging or Music. This setting is located in the navigation tree. When On, this SHS EQ will be applied to all zones. The Music & Paging EQ are still available for room tuning.
Note: This feature only works with firmware v1.64 or higher and software v1.10 or higher.


Navigate to Paging and Music and select On or OffNavigate in the menu
Z Series
Owner's Manual
Z Series Front Panel, Menu Display and Navigation Controls

Fig 20
A. USB File Transfer Port - The port is used for uploading or downloading a project file. It is also used for updating firmware. To update the firmware refer to the "Updating the Firmware" section.
B. Bluetooth® Streaming Music Status Indicator
C. Display Menu
D. Navigation Keys
• ( )⇒ Navigate Right direction in the menu
• ( ) = Navigate Left direction in the menu
• ( ) = Navigate Up direction in the menu
• ( ) ≈ Navigate Down direction in the menu
• (Enter) = Power On / Off and Save command
E. Model Number
F. Unit ID Number - This number is unique to each specific unit. It is used to identify the unit if there are more than one of same model types within the range of the App or Wireless "Enhanced Privacy In Use". The App will list all devices within range of the BLE® or UHF and will help to identify the device you want the App to connect to.
Z Series
Owner's Manual
Navigation Menu Tree
The Z Series menu tree allows access to settings for making adjustments to the Speech Privacy and Sound system. The menu tree is divided into two sections, User Control Settings and Advanced Settings. Note: The Advanced Settings can be password protected if needed.
- Zones 3 and 4 apply to the Z4 only
• Volume Adjust - 0 = Max level, -40 = Mute - An asterisk “*” appears in the upper left of the window for each step to the right of the home menu
Press up / down to change selection. Press enter to confirm / save. Press left to go back. Press right-left to move cursor. From any sub-home menu, hold the Up arrow for 6 seconds to return to boot up Home Screen.

flowchart
graph TD
A["Default=Yes ; press Enter to Power off"] --> B["IOFF - Blank Screen"]
B --> C["To Power Off ? Yes or No Select Up/Dr/Enter"]
B --> D["Press Up/Dn selects No, Enter for Options"]
B --> E["To Power Off ? Yes or No Select Up/Dr/Enter"]
E --> F["IOFF - Blank Screen"]
F --> G["Press Up/Dn selects options Exit or Reset to Default settings -Enter to execute"]
E --> H["*Selections:Exit -Reset Select Up/Dr/Enter"]
H --> I["Home Screen when EHP is Activated"]
I --> J["Model 74 - ID XXXX Status = Enhanced Privacy"]
J --> K["Replaces Home Screen while streaming"]
K --> L["iPhone Streaming Press > to Disconnect BT"]
L --> M["Phone Streaming Enter to Disconnect BT"]
N["AtlasIED Model - Z4 Booting Up....."] --> O["Model 74 - ID XXXX Status = Wireless Disabled"]
O --> P["Model 74 - ID XXXX Status = Wireless Disabled"]
P --> Q["Model 74 - ID XXXX Status = Wireless Disabled"]
Q --> R["Model 74 - ID XXXX Status = Wireless Disabled"]
R --> S["Model 74 - ID XXXX Status = Wireless Disabled"]
T["Bluetooth Music Pair >"] --> U["Pairing....."]
U --> V["Screen Change"]
V --> W["Pairing Successful"]
W --> X["Screen Change"]
X --> Y["iPhone Streaming Press > to Disconnect BT"]
Y --> Z["iPhone Streaming Enter to Disconnect BT"]
AA["Bluetooth Music Disabled"] --> AB[""Mute" blinks while muted; >> again unmutes"]
AB --> AC[""Mute" blinks while muted; >> again unmutes"]
AC --> AD["Zone 1 Music Volume = -10 Adjust > or Mute >>"]
AD --> AE["Repeat Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
AE --> AF["Password 0000 UyDn/Rt Select/ Enter"]
AF --> AG["Enter PW to go to Advanced Settings"]
AG --> AH["**Master Volume = Mute-0 Zone 1 Up/Dn/Enter"]
AH --> AI["Default Individually selectable settings. Press Enter to save / exit after selecting"]
AI --> AJ["Bluetooth OFF UHF ON"]
AJ --> AK["Bluetooth ON UHF ON"]
AL["Music Volume Adjust > or Mute >>"] --> AM["Requires PW cast this point Default = 0000"]
AM --> AN["*Master Volume = -10 Zone 1 Adjust > or Mute >>"]
AN --> AO["Default Individually selectable settings. Press Enter to save / exit after selecting"]
AP["Advanced Settings Enter PW >"] --> AQ["*Master Volume = -10 Zone 1 Adjust > or Mute >>"]
AQ --> AR["Bluetooth Contact Assignment = EHP Sot/Change >"]
AR --> AS["Fire Mute OVR Ride: OFF Enhanced Privacy = ON >"]
AS --> AT["Project FacDefault V1.2 Change >"]
AT --> AU["Masking 1 Privacy Volume Adjust > or Mute >>"]
AV["Master Volume Adjust > or Mute >>"] --> AW["*Master Volume = -10 Zone 1 Adjust > or Mute >>"]
AW --> AX["Bluetooth Contact Assignment = Fire OH Sot/Change >"]
AY[""Mute" blinks while muted; >> again unmutes"] --> AZ["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
AZ --> BA["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
BB[""Mute" blinks while muted; >> again unmutes"] --> BC["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
BC --> BD["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
BE[""Mute" blinks while muted; >> again unmutes"] --> BF["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
BF --> BG["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
BH[""Mute" blinks while muted; >> again unmutes"] --> BI["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
BI --> BJ["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
BK[""Mute" blinks while muted; >> again unmutes"] --> BL["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
BL --> BM["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
BN[""Mute" blinks while muted; >> again unmutes"] --> BO["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
BO --> BP["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
BQ[""Mute" blinks while muted; >> again unmutes"] --> BR["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
BR --> BS["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
CA[""Mute" blinks while muted; >> again unmutes"] --> CB["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
CB --> CC["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
DA[""Mute" blinks while muted; >> again unmutes"] --> DB["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
DB --> DC["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
DD[""Mute" blinks while muted; >> again unmutes"] --> DE["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
DE --> DF["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
DG[""Mute" blinks while muted; >> again unmutes"] --> DH["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
DH --> DI["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
DJ[""Mute" blinks while muted; >> again unmutes"] --> DK["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
DK --> DL["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
BEQ[""Mute" blinks while muted; >> again unmutes"] --> BL["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
BL --> BM["Reset Steps for Zone 2,3,4 Note: Zone 3 & 4 - Z4 Only"]
BN[""Mute" blinks while muted; >> again unmutes"] --> BO["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
BP[""Mute" blinks while muted; >> again unmutes"] --> BRQ["*Zone 1 Music Volume = -10 Adjust > or Mute >>"]
BQG[""Mute" blinks while muted; >> again unmutes"] --> BRQ

Atlas
IED.川
1601 JACK MCKAY BLVD. ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333 SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual

flowchart
graph TD
A["<<"] --> B["*Privacy Level = +6dB Zone 1 Adjust >"]
B --> C["Repeat Steps for Zone 2.3.4 Note: Zone 3 & 4 - Z4 Only"]
C --> D["<<"] --> E["*PAGE Volume = -10 Zone 1 Adjust > or Muto >>"]
E --> F["<<"] --> G["**PAGE Volume = Muto 0 Zone 1 Up/Dry/Enter"]
G --> H["<<"] --> I["<<"] --> J["<<"] --> K["<<"] --> L["<<"] --> M["<<"] --> N["<<"] --> O["<<"] --> P["<<"] --> Q["<<"] --> R["<<"] --> S["<<"] --> T["<<"] --> U["<<"] --> V["<<"] --> W["<<"] --> X["<<"] --> Y["<<"] --> Z["<<"] --> AA["<<"] --> AB["<<"] --> AC["<<"] --> AD["<<"] --> AE["<<"] --> AF["<<"] --> AG["<<"] --> AH["<<"] --> AI["<<"] --> AJ["<<"] --> AK["<<"] --> AL["<<"] --> AM["<<"] --> AN["<<"] --> AO["<<"] --> AP["<<"] --> AQ["<<"] --> AR["<<"] --> AS["<<"] --> AT["<<"] --> AU["<<"] --> AV["<<"] --> AW["<<"] --> AX["<<"] --> AY["<<"] --> AZ["<<"] --> BA["<<"] --> BB["<<"] --> BC["<<"] --> BD["<<"] --> BE["<<"] --> BF["<<"] --> BG["<<"] --> BH["<<"] --> BI["<<"] --> BJ["<<"] --> BK["<<"] --> BL["<<"] --> BM["<<"] --> BN["<<"] --> BO["<<"] --> BP["<<"] --> BQ["<<"] --> BR["<<"] --> BS["<<"] --> BT["<<"] --> BU["<<"] --> BV["<<"] --> BW["<<"] --> BX["<<"] --> BY["<<"] --> BZ["<<"] --> CA["<<"] --> CB["<<"] --> CC["<<"] --> CD["<<"] --> CE["<<"] --> CF["<<"] --> CG["<<"] --> CH["<<"] --> CI["<<"] --> CJ["<<"] --> CK["<<"] --> CR["<<"] --> CS["<<"] --> CT["<<"] --> CU["<<"] --> CV["<<"] --> CW["<<"] --> CX["<<"] --> CY["<<"] --> CZ["<<"] --> DA["<<"] --> DB["<<"] --> DC["<<"] --> DV["<<"] --> DW["<<"] --> DX["<<"] --> DXB["<<"] --> DXF["<<"] --> DXG["<<"] --> DXH["<<"] --> DXI["<<"] --> DXJ["<<"] --> DXK["<<"] --> DXL["<<"] --> DXM["<<"] --> DXN["<<"] --> DXO["<<"] --> DXP["<<"] --> DXQ["<<"] --> DXR["<<"] --> DXS["<<"] --> DXT["<<"] --> DXU["<<"] --> DXV["<<"] --> DXW<fcel>< img src="box", "box" src="box", "box" src="box", etc., "box" src="box", "box" src="box", etc., "box" src="box", etc., "box" src="box", etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc, etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, inc

Atlas
IED.川
1601 JACK MCKAY BLVD.
ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333
SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
Understanding Unique Menu Tree Features
Masking & Privacy Volume Adjust - Each Zone has its own Masking and Speech Privacy Enhancement adjustments. These are separate adjustments but are relative to each other.
- Masking Level Zone 1 - This adjusts the Level of Sound Masking only in Zone 1. Note: This adjustment is Pre or Before the Master Zone Level 1.
- Privacy Level - This feature is designed to temporarily change the masking level. This feature is ideal to use in a medical office, conference room, or any area that needs a more secure speech environment to prevent conversations from being overheard. When engaged, the Level at Zone 1 output will increase by the Privacy level entered. In most cases 6dB is common. This Privacy fader level is "relative" to the Zone fader level and is not active regardless of the position of the fader until the Speech Privacy Enhancement ports "G" and "Engage" are shorted together or the Z-SIGN or App activate it. Refer to their specific manuals for details. Note: The Privacy Enhancement does not change the Music (BT / AUX) or Paging (Mic / Line levels). We recommend following the Privacy Enhancement examples listed on the web site to understand the masking signal flow and gain structure.
Mic & Phantom Adjust (Mic or Line Gain Select) - In this section the Balanced input can be configured to be at Mic or Line Level. If Mic mode is selected you can also turn on the Phantom 24vDC power if required.
Mic Feedback Filter Adjust - If the Balanced input is selected to Mic mode and you are experiencing feedback while paging, the Z2 / Z4 has a specialized filter to reduce or eliminate the feedback. Navigate to On / Off, select On, then adjust the frequency Up or Down until the feedback is gone. This notch filter frequency adjustment range is 200Hz to 6KHz with the level being fixed at -20dB cut with a Q14 (0.1 BW)
System Commissioning Ramp (SCR) - Each Zone has it is own SCR On / Off function and they operate independently from each other. When turned on, the SCR function last for 14 days with each day representing 1dB of change. When the SCR is turned On, the display will show number 14 representing the numbers of SCR days left. The Masking Level will be down -14dB from the set Masking Level. Note: The SCR is a count down timer that displays the number of days left. When it gets to 0 days, the SCR will automatically turn Off. At this point the Masking level is where the Masking fader is set to. The clock must be set for the SCR to function.
Example: If the Masking A Level is -10dB and you select 14 Days for the ramping to take place, then turn ON the SCR, the Masking A Level is -24dB. The next day the SCR changes to 13 Days and the Masking A output level increases by 1dB making the Masking level -23dB. This will continue until the SCR days reach 0 Days and the Masking A level reaches -10dB. The SCR will turn OFF automatically.
Wireless Communication Enable / Disable - From October 2020, the Z Series firmware has been updated to add an Enable / Disable function for the Bluetooth® music streaming and UHF Z-SIGN operation. When either the Bluetooth® or UHF is disabled, there will be no wireless signal present. This feature applies to units with BT-Flash update V3.3 & Z Series FW V2.02 revisions. The firmware revision listed on the Z Series display will show FW V2.02. If it is FW V2.00 or earlier, and this feature is required for your application, contact Tech Support at www.AtlasIED.com/support
To change the default setting (Bluetooth = ON; UHF = ON), navigate below the Advanced Settings to menu display #5 (see below.) Press Set / Change > and use Up / Down navigation to select ON / OFF for Bluetooth® or UHF. Make sure to press Enter after making the ON / OFF change to confirm and save the setting.
The display #3 below reflects "Status = Wireless Disabled" when the UHF is set to OFF, and the Z-SIGN Pairing Menu is removed from the Menu Tree. The default Bluetooth® Music menu #2 will display #4 "Bluetooth Disabled" when Bluetooth® is set to OFF, as shown below.
The new feature is individually switched so Z-SIGNs can still be used when Bluetooth® Music is disabled (display #6). When UHF is enabled and a Z-SIGN is paired, the Z-SIGN can still communicate (BLE) with the Z Series mobile app to relay at UHF frequency to the main Z Series core. This can be helpful to the installer for setting up zones, then switched off, if desired, after install.

1 - Default Home Screen

2 - Default BT Display

3 - UHF Off = No Z-SIGN Pairing

4 - Bluetooth = Off

5 - Set Wireless On / Off

6 - UHF On / BT Off = Music Only Off

7 - UHF Off = No Z-SIGN Pairing

8 - Music and Z-SIGN Pairing Off

1601 JACK MCKAY BLVD.
ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333
SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
Z Series Fire Mute GPI Priority Override Update FW V2.23
The Z Series firmware has been updated to add a configurable Emergency Fire feature that can be activated by the Enhanced Privacy "GPI" Contact Closure Euro connector. The default GPI function is Enhanced Privacy (EHP) and when contacts are closed, the system will ramp up the masking level, and when contacts are open, ramp back down. A mobile device App and Z Sign can also wirelessly activate the Enhanced Privacy feature. When the new FW V2.23 firmware is installed, the GPI port can be set to activate either Enhanced Privacy (default) or Fire Mute Override mode. When Fire Mute Ovrride mode is set ON, the Masking will Mute whenever the GPI is shorted, limiting the Enhanced Privacy activation to wireless only and freeing up the GPI Contact Closure port for a fire system connection. In addition, the Fire Mute Override has 2 individually selectable ON or OFF settings to mute the BT & 3.5mm input, and the Mic/Line input. For example, this allows settings that when activated, could mute the Music and Masking leaving the Mic/Line input unmuted for an Emergency message. When the system is activated in Fire Mute Override Mode, the Home Screen will display flashing: Status= Fire Mute Override until the activation GPI contacts are open, the system status then returns to where it was prior to the Fire Mute Override. The Bluetooth Home Screen will do the same if playing music when a Fire Mute Ovrride mode activates.
Set Up

1 - Navigate past Advanced settings to GPI Contact Assignment.

2 - Up / Down to select Fire Mute Override mode ON / OFF, > to set optional settings.

3 - When ON, screen changes to show EHP activation is wireless ONLY.

4 - Up / Down at cursor for ON / OFF, then Enter to save and return to GPI menu 1.

5 - GPI menu 1 now shows status = Fire-OR Mode is set.
Home Screen Operation

Default Home Screen does not change after setting Fire Mute ON.

Home Screen when Enhanced Privacy is activated by Z SIGN or phone app.

Home Screen when Fire Mute is set ON and GPI contacts are closed. Fire Mute overrides Enhanced Privacy and reverts back to EHP when contacts are open.

BT Music Pairing screen.

Alternate Home Screen after pairing mobile device for music playback.

Alternate Home Screen when Fire Mute is activated after GPI contacts are closed while playing music. Reverts back to alternate Home Screen after contacts are open.

Atlas
IED.川
1601 JACK MCKAY BLVD. ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333 SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
Creating Custom Project Files
Custom project files can be created by using the Z Series PC design software. This software can be downloaded at atlasied.com. Files can be custom created or modified to meet your application's needs. Note: There is separate software for the Z2 and Z4 units. Refer to the Z2 / Z4 Preset Design software guide for software operation.

bar
Version:00 Release Date:01/22/2018 Blank Project | Category | Zone 1 | Zone 2 | Zone 3 | Zone 4 | |---|---|---|---|---| | Mixed | -∞ | -∞ | -∞ | -∞ | | Aux/Bit | -∞ | -∞ | -∞ | -∞ | | Masking Level | -∞ | 0 | 0 | 12 | | Masking Settings Z1 | -∞ | 0 | -∞ | 0 | | Masking Settings Z2 | -∞ | 0 | -∞ | 0 | | Masking Settings Z3 | -∞ | 0 | -∞ | 0 | | Masking Settings Z4 | -∞ | 0 | -∞ | 0 | | Master Level | -∞ | -∞ | -∞ | -∞ | Atlas:EDFig 19
Creating a Project File on the PC and Uploading to the Z Series
- Create a design in the Z2 or Z4 PC software. Note: There is separate software for each model.
- Save it to a location on the computer.
- Save the project file to a USB drive. Note: The file needs to be in the root directory. Only one project file with the extension .Z2HDM or .Z4HDM can be in the USB root directory for the Z Series to load successfully.
- Insert the USB drive into the Z Series USB File Transfer Port located on the front panel. Navigate through the menu tree and upload it into the Z2 or Z4. Note: When uploaded, this file automatically becomes the active file.
- Z Series file preset locations 1-9 have to be loaded via firmware update.
Creating a Project File in the Z Series, Saving it to a Drive, and Uploading it into the Software
- Modify a design in the Z2 or Z4 PC software. Note: There is separate software for each model.
- Insert a USB drive into the Z Series.
- Navigate through the Z Series menu to save a file.
- Save the file to a USB drive. Note: The Z Series will automatically create a Project Folder on the USB for projects the first time you save a project.
- Load it into the PC. Upload the file into Z2 or Z4 software. Modify as needed.
- Save the file to the PC. Place the project file onto the root directory of an external USB drive and upload to the Z Series. Only one project file with the extension .Z2HDM or .Z4HDM can be in the USB root directory for the Z Series to load successfully.
Note: From FW V2.00 forward, when updating FW, the Z2 & Z4 will automatically create and save to the USB the existing project file prior to uploading the new FW.

Atlas

1601 JACK MCKAY BLVD.
ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333
SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
Z Series Optional Accessories
Note: All series accessories can be used together.

flowchart
graph TD
A["Mobile App to Control Enhanced Privacy Activation"] --> B["Z Series iOS® or Android® App"]
B --> C["Wired Activation"]
C --> D["ASP-MG2240S"]
E["Wireless Enhanced Privacy Activation Sign"] --> F["Atlas IEO"]
F --> G["Z-SIGN"]
G --> H["Wired Sign"]
H --> I["WPD-SWCC"]
I --> C
style A fill:#f9f,stroke:#333
style E fill:#f9f,stroke:#333
style F fill:#ccf,stroke:#333
style G fill:#ccf,stroke:#333
style H fill:#ccf,stroke:#333
style I fill:#ccf,stroke:#333
A. ASP-MG2240S - The Enhanced Privacy In Use Wired Sign is used to inform the public that a Sound Masking system is in use for their security while having a private conversation. This wired privacy sign is designed to be integrated with the Z Series. The ASP-MG2240S is a 10V DC voltage powered Acrylic LED Diffusion type sign featuring a multi-functional mount with a polished aluminum finish. The ASP-MG2240S can be mounted to a wall or to a single gang electrical box. The mounting hardware is included to support most installation requirements.
B. WPD-SWCC - A décor style wall plate featuring a push button switch that activates/deactivates a hard latch contact closure. This product is designed to be used with compatible AtlasLED products that are designed to be remotely activated. The unit is constructed of durable ABS material and includes a red LED system status indicator as well as a removable label guard for easy and clean designation of switch function. The unit has a four-conductor interface connection designed to work with the included Phoenix style connector. This unit can function in remote activation scenarios up to 200 feet from the controlled unit using 22-gauge wire.
C. Z-SIGN - The AtlasLED Z-SIGN Enhanced Privacy Sign is used to inform the public that a Sound Masking system is in use for their security while having a private conversation. This wireless privacy sign is designed to be integrated with the AtlasLED Z Series High Definition Acoustical Systems. The Z Series sign works in conjunction with models Z2-B & Z4-B base units. The Z-SIGN is a wireless transceiver that can be used to activate the System's Enhanced Speech Privacy Mode and illuminate indicating the room is secure. The Z-SIGN utilizes 915MHz wireless technology for communication to the Z2 & Z4 base units. This technology assures communication from the sign to the base unit through walls and up to 100ft apart. The Z-SIGN also utilizes BLE ^ technology for the Z-SIGN to communicate to a phone or tablet via iOS ^ or Android ^ App. This App allows for the customer to engage Speech Privacy Enhancement, plus it allows for the installer to adjust the zone levels remotely during system setup. If using an App, the Z Series features an Enhanced Speech Privacy switch to allow for the sign to set on a desk. The Z-SIGN utilizes high quality rechargeable batteries to assure maximum usage between charges. The Z-SIGN can also be powered utilizing the included power supply. Refer to the Z-SIGN data sheet for more information.
Z Series
Owner's Manual
D. Z Series App for iOS ^® or Android ^® - The Z Series App can be used to engage the Z2 or Z4 into the Enhanced Speech Privacy Mode. It can also be used to remotely adjust music, paging and masking levels per zone. Each input can be tuned to meet each zone's acoustical requirements. Note: The level and tuning section of the Z Series App is password protected.
- The App uses the smartphone Bluetooth ^ BLE ^ technology to connect to the Z2 / Z4 Base unit. The distance of the Bluetooth ^ transmission is around 100 ft line of site. To avoid dropouts, it is recommended to be in the same room as the Z2 / Z4 base units and stay within 50ft.
- If longer distance is required a Z-SIGN can be used to act as a relay-bridge between the phone App and the Z2 / Z4 base units. The phone connects to the Z-SIGN via Bluetooth ^ BLE ^ and the Z-SIGN transmits the commands to and from the Z2 / Z4 Base units via UHF frequency. The UHF allows for much greater transmission distances compared to Bluetooth ^ . It is common to get command transmission distances over 100 ft but will vary depending on the building construction and number of walls it has to go through.

flowchart
graph LR
A["Z Series App"] -->|Bluetooth® BLE®
Under 50'| B["Z-SIGN"]
B -->|UHF
100' or More| C["Z2 or Z4 Base Unit"]
A -.->|Bluetooth® BLE®
Under 50'| C
Updating the Firmware
- Compare the firmware loaded on the device to the latest firmware on the AtlasIED web site.
- If there is a newer firmware available, download the firmware from https://www.AtlasIED.com/Z4-b (or Z2-b)
- Example: The file will be a compressed folder and look like this: Z4_Series_V2_02.bin (do not Extract it)
- Save any custom project settings to a USB drive before updating the firmware. Refer to the "Creating Custom Projects Files" section for detailed instructions. Note: FW V2.00 is the latest version of FW that can be loaded on early Z Series models. If you want or need the new Wireless Disable or Fire Mute features and your unit is pre-FW V2.02, call AtlasIED Tech Support 1-800-876-3333, or, www.atlasied.com/support.
- In the Menu Tree, navigate down to the Firmware page and press (>)
- Insert the USB drive with new Z2 or Z4 FW on the Root directory and press (>) to update. Follow the prompts:
- After pressing Enter, the screen will say "searching"; "FW Updating..."; "Successful"; then "Booting...."
- After the FW update is complete, the Z2 or Z4 will return to the Home Screen. Remove the USB drive.
- Navigate to the "Clock and Date" Menu and enter the current date and time.
- To upload a saved Project File, navigate to the "Upload from USB" Menu and follow the prompts. The uploaded file will become the active project.
- Navigate to the "Pair Z Signs" Menu and re-pair any Z-SIGNs.

Step 5 Step 6 Step 7



Atlas

1601 JACK MCKAY BLVD. ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333 SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
Turning on the Z Series
Press and hold (3 sec) Enter on the Navigation control button and the unit will boot up. Don't be alarmed if you are hearing masking present at the speakers. The Masking Level is set low to allow walking the area to see if all the speakers are functioning. Levels can be adjusted via the Navigation controls. From here select a different preset and change functions. Note: Settings are automatically saved when powering off or if there is a Power Failure.
Streaming Audio and Bluetooth® Paring
Streaming music from an audio device using Bluetooth ^® is a convenient way to run background audio without having wires in the way. However, there are limitations to Bluetooth ^® technology. Bluetooth ^® operates best when the audio device and the Z Series base unit are close to each other. Line of sight is always best. Bluetooth ^® can go through a wall as long as the audio device and base unit are very close to each other, but this practice is not recommended. Note: Bluetooth ^® streaming music can only be connected to Z Series base unit. See diagram below.
Pairing an Audio Device to the Z Series
A. Make sure Bluetooth ^® is active on the audio device. Make sure the Bluetooth ^® Device and discovery page is open.
B. On the Z Series Home screen the model and identification code of the unit will appear. Remember this because it will appear in the audio device Bluetooth® list while pairing.
C. For illustration purposes we are pairing to a Model Z4 with an ID of 5267. On the Z4, navigate to the Bluetooth® Music screen. Select the Right arrow and the window will change to "Pairing...". Find AtlasIED Z4-5267 on the Bluetooth® discovery section of the audio device. Select it to connect. Note: Each time a new Z Series unit is used, the audio device will have to be paired to the specific Z Series unit. Use the Model Number and Unit ID Number of the Z Series unit to determine which unit to pair with.
D. Remember the audio level of the music from the Z Series works in conjunction with the Bluetooth ^® level setting in the audio device.
E. The Z Series Home screen will display the name of the audio device on the display while streaming. The audio device can also be disconnected from the Home screen.
Z Series App Z2 or Z4 Base Unit

flowchart
graph LR
A["Enhanced Privacy in Use"] -->|Bluetooth® BLE®| B["Z2"]
A -->|Bluetooth® Streaming| C["Mobile Device"]
Z Series App Z-SIGN

flowchart
graph LR
A["Smartphone with Bluetooth® BLE"] <--> B["Bluetooth® Streaming"]
C["Smartphone with Bluetooth® BLE"] <--> D["Bluetooth® Streaming"]
B <--> E["UHF"]
D <--> E
E --> F["Device with Z2"]
Z2 or Z4 Base Unit

Atlas

1601 JACK MCKAY BLVD.
ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333
SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
| System Z2-B Z4-B | ||
| Type | 60-Watt 2-Zone High Definition Acoustical System | 120-Watt 4-Zone High Definition Acoustical System |
| Power Supply Type 24VDC (2.5A) External Power Supply 24VDC (5A) External Power Supply | ||
| Independent Analog Noise Generators 2 4 | ||
| Independent Zones for Indirect Field Masking, Paging or Background Audio | 2 | 4 |
| Independent Zones for Direct Field Masking 1 2 | ||
| Output Power (Note 1) | ||
| Total Power & Per Zone Power | Z2 = 60W Total Power, Z4 = 120W Total Power, 30W per Distributed Audio Zone, (Cannot be Bypassed for 8Ω Operation) | |
| Factory Default Settings (As Shipped) | ||
| Amplifier Configuration 2 Zone (Indirect Field Masking) | 4 Zone (Indirect Field Masking) | |
| Level Controls Assignment Masking Level, Mic / Line | AUX & Bluetooth * Adjustable via Front Panel Navigation | |
| I/O Matrix | Mic / Line, AUX, Bluetooth® Routed to Zone 1-2 or 1-4 | |
| Level Settings | Master Levels Set to -10dBMasking Set to -20dBUMic / Line Set to Mic -10dBUAux 3.5mm & Bluetooth® Sensitivity Set to .775mV, Level -10dB TBD, Muted | |
| Masking Zone DSP Settings | Zones 1-4 Configured the Same, Masking EQ – Set to Preset #1 Factory Default File 1.xxOpen Ceiling Curve, Level -20dB, Privacy Level +6dB | |
| Music Input DSP Settings | Input Sensitivity HPF 120Hz, LPF 15kHz, EQ 5 Bands = 0dBU, Limiter = 0dB, Zone Levels -10dB, Paging MuteReceive OFF | |
| Paging Input DSP Settings | Mic Mode, Phantom Off, VOX Music AUX / BT Mute Setting Off, Paging Feedback Filter Off,HPF 120Hz, LPF 15KHz, EQ 5 Bands = 0dB, Limiter = 0dB, Zone Levels -10 | |
| GPIO Control Ports (Rear Panel) | Enhanced Speech Privacy Engage, Privacy Sign Output, Fault | |
| Inputs | ||
| Input Quantity | Speech Privacy Engage, Privacy Sign Output, Fault | |
| Input Type (Line Balanced or Unbalanced) | Mic / Balanced Line selectable, 3 Position Phx 3.5mm pitch.AUX 3.5mm L & R Summed Unbalanced, Bluetooth®(Note: Bluetooth® and AUX 3.5mm Share the same Level control & EQ) | |
| Input Impedance | 40kΩ | |
| Input Sensitivity | Mic 10mVLine 1VMusic (Bluetooth ® & AUX 3.5mm) Selectable, 1V, 775mv, 500mV, 316mV | |
| Maximum Input Level Vrms | Mic 50mV, Line 2V, AUX 2V | |
| Input Connectors Type | Mic / Line 3.5mm Euro Block, AUX 3.5mm TRS, Bluetooth® | |
| Level Control | ||
| Front Panel Navigation Keys | Masking Zones 1-4, Paging (Mic / Line), Music, Master Zones 1-4 | |
| App Control | Masking Zones 1-4, Paging (Mic / Line), Music, Master Zones 1-4 | |
| Status Indicators | ||
| Power | Front Panel Display | |
| Input Signal | No | |
| Output Signal | No | |
| Output Fault | Front Panel Display | |
| Bluetooth® Music | Front Panel LED (Blue) | |
| Front Panel Features | ||
| Power Switch | Navigation Enter Button (Press and hold for 3 seconds) | |
| Display | 2x 24 Segment, Blue Illumination | |
| USB | USB Standard | |
Z Series
Owner's Manual
| Internal Panel Features | |
| Power Input 24V DC, Z4 = 5A, Z2 = 2.5A, 2 Position | 5.08mm Euro Block, (Phoenix) |
| AUX Input 3.5mm TRS Jack | |
| Paging (Mic / Line) 3 Position, 3.5mm Euro Block, (Phoenix) | |
| Fault GPIO Contact Closure (NC), Opens upon power | failure or fault, 2 position Euro block, 3.5mm |
| Enhanced Privacy or Fire Mute Override Engage 3 Position, 3.5mm Euro Block, (Phoenix), 10VDC Out, GND, Activation ports | |
| Amplifier Outputs (Direct Field Masking) Z2 - Qty 2 RJ45, Z4 - Qty 4 RJ45, Interfaces with SHS-3T2 Speaker | |
| Amplifier Outputs (Indirect Field Masking) Z2 Qty 2, Z4 Qty 4, 2 Position, 5.08mm Euro Block, (Phoenix) | |
| DSP Features and Elements | |
| Level Control | Paging (Mic / Line), Music (AUX & Bluetooth®), Masking Zone 1,2,3,4, Master Level Zone 1,2,3,4 Enhanced Privacy Level Masking Zone 1,2,3,4 |
| System Commissioning Ramp | Separate Commissioning Ramps for Each Masking Zone Output, Duration Settings 1 -14 Day Selection Made in Preset Software, Front Panel On / Off Selection per Zone, 7 Day Battery Clock Back Up |
| Masking Noise Pink and White Noise Analog Generators | |
| Presets | 10 Total, Factory Presets Note: Subject to change. Custom Presets can be Created in Z Series Software and Uploaded via USB Port |
| Hi and Low Pass Filters | Paging (Mic / Line), Music (AUX / BT), Masking Zone 1,2,3,4, 12db Butterworth, Variable Frequency, Enable / Disable Button |
| EQ | Music (AUX / BT) - 5 Filters (Q1.4, 1.0 BW) +/-12dB, SHS Filter Paging (Mic / Line) - 5 Filters (Q3.25, 0.44 BW), Feedback Filter (Frequency Range 200Hz - 6kHz, Q14,0.10 BW) -20dB Masking Per Zone - 20 Filters (Q4.3, 0.33 BW, 1/3 Octave) |
| Delay N/A | |
| Limiter Music (AUX / BT), Paging (Mic / Line), Threshold 0db to -15dB | |
| DSP Type 24-Bit | |
| Interface Control Ports | |
| USB | USB for Fat32 Formatted USB Drive |
| Wireless Sign Connectivity | 915MHz with BLE® Control (Defeatable) |
| Bluetooth® | Bluetooth® Version 4.1 (Defeatable) |
| GPIO Ports | |
| Location | Internal |
| GPIO Ports | Qty 3 Functions |
| Fault Reporting | Euro Block PHX Type 3.5mm, 2 Pins, Contacts Open with Fault or Power Loss |
| Speech Privacy or Fire Panel Priority Mute Override Programable | Euro Block PHX Type 3.5mm, 3 Pins, Ground, Engage, +10VDC Output After C1 is Engaged |
| Functions | 1. Speech Privacy Engage & Privacy Sign Output2. Fault Reporting |
| Amplifier Zone Output Terminals (Direct Field Masking) | |
| Output Connectors Type | RJ45 |
| Number of Terminals | Qty 4 RJ45 (32 Pins) |
| Output Connectors Fixed or Removable | Fixed |
| Wire Type Required | CATe 5.6 |
| Amplifier Zone Output Terminals (Indirect Field Masking) | |
| Output Connectors Type | 5.08mm Euro Block, (Phoenix) |
| Number of Terminals | Z2-B: 4 (2 Amplifier Channels), Z4-B: 8 (4 Amplifier Channels) |
| Output Connectors Fixed or Removable | Removable |
| Wire Size | 14 AWG |
| Terminal Spacing | 5.08mm |
| Current Rating | 12A per Terminal |
| Wire Class Required | Class 2 |
Z Series
Owner's Manual
| Cooling | |||
| Convection Yes | |||
| Electrical Specifications (General) | |||
| Masking Generator One Per Amplifier Channel | |||
| Total Harmonic Distortion 1kHz and 1dB Below Rated Power | Typical, 0.2% | ||
| Frequency Response 50Hz - 15kHz (DSP Filters Set to Flat) | |||
| Signal to Noise Ratio >90dB Below Rated Output (A-weighted) | |||
| Damping Factor (20Hz to 400Hz) N/A | |||
| Slew Rate N/A | |||
| Crosstalk 69dB @ 1kHz | |||
| Protection Hi / Low Input Voltage, Thermal, Short, Over Current | |||
| Max Output Peak Voltage 100V (Meets Class 2 Low Voltage Wire Codes) | |||
| File Storage Recall or Save to Device, Recall or Save to USB Drive | |||
| AC Power Requirements | |||
| Operating Voltage External Supply 110V-230V, 50/60Hz | |||
| Mains Interface | IEC C7 Receptacle to Inline Power Supply, To Amp - 24V DC Output 2 Position, 5.08mm Euro Block, (Phoenix) | ||
| Power Cord (Included) | 1.2m, NEMA 1-15P Standard USA 2 Pin Plug to IEC C7 Receptacle with 18/2 SPT-2 Black Rated up to 7A 125V to 240V | ||
| Minimum Power-Up Voltage | 100V | ||
| Maximum Operating Voltage | 240V | ||
| Recommended AC Mains Current Requirements | Z2 = 3A, Z4 = 6A | ||
| Power Consumption and Current Draw (Note 4) | Amps Z2/Z4 | Watts Z2/Z4 | BTU Z2/Z4 |
| Standby / APD Mode | N/A | N/A | N/A |
| Idle Active / On | 120mA / 160mA | 6.7W / 10.2W | 22.6 BTU / 34.8 BTU |
| Average Power, All Channels Driven (Note 2) | 510mA / 940mA | 32W / 65W | 109 BTU / 221 BTU |
| Max Power, All Channels Driven (Note 3) | 2.4A / 4.8A | 238W / 433W | 812 BTU / 1477 BTU |
| Dimensions and Weight | |||
| Rack Mount Requirements | 5RU, 19' ZSERIES-RMK | ||
| Dimensions - Unit (without Dress Ring) | W 10.7' x H 8.17' x D 2.32' (272mm x 208mm x 59mm) | ||
| Dimensions - Shipping | W 14' x H 13.5' x D 5" (356mm x 343mm x 127mm) | ||
| Weight - Unit | Z2 - 7.7lb (2.8kg), Z4 - 10lb (3.77kg) | ||
| Weight - Shipping Z2 - 10.7lb (4.2kg), Z4 - 13lb (5.17kg) (Preliminary) | |||
| Agency Approvals | |||
| North America Agency | UL, TUV, GMA (Power Supply) | ||
| FCC Class A (Conducted & Radiated Emissions) | Part 15 of the FCC Rules | ||
| RoHS / WEEE Compliant | Yes | ||
| CE | Yes, Power Supply | ||
| Optional Accessories | |||
| ASP-MG2240S | Wired Enhanced Speech Privacy Sign | ||
| Z-SIGN | Wireless Enhanced Speech Privacy Sign | ||
| ZSERIES-RMK | 5RU Rack Mount Kit | ||
NOTES:
1. Power level is measured as 1Hz Sine wave signal burst of 20 cycles (20mS) at 1% THD+N, followed by 480 cycles of a 1kHz sine wave at 10% of the max power, 30W per zone @ 140Ω load. Other power measurements are available upon requests.
2. Average Power is defined as Pink Noise input signal applied to achieve 1/4 of the power rating.
3. Max Power is defined as 1 KHz input signal applied to achieve the maximum power output before clipping into a specified load.
4. BTU is calculated by the AC Mains Power consumed minus the total power output measured at the specified load and condition, multiplied by 3.412. Example: 785 Watts from the AC Source - 600 Watts Total Output power = 185 x 3.412 = 631 BTU

Atlas

1601 JACK MCKAY BLVD.
ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333
SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
Dimensional Drawings
Surface Mount Configuration
![2.32 [59]](/content/2026/05/880630/images/ded20dc95dd65f72d962ea4fb81cccabab1b0e3c946a8c6c6f25b3f486506903.jpg)
Top
![10.71 [272] 8.17 [207.50]](/content/2026/05/880630/images/02993a743ee5fc5989abe9a25325261f0de6aa1580f8ec52321db818e3545855.jpg)
Front
![2.32 [59]](/content/2026/05/880630/images/71ca9e9a5b7c5ce463df4f17536498fa2bfa7b1c72c723eb68ab64747773d7c6.jpg)
Side
Flush Mount Configuration
![2.32 [59]](/content/2026/05/880630/images/8d943d85b87bd00e5567b143247669047cc3283299825e561e9d297264f41cd6.jpg)
Top
![12.15 [308.50] 9.35 [237.50]](/content/2026/05/880630/images/35c0ea7163130171edf9d7e0b97a7e3806f2c306cb8c83a99451a6ca9fb84705.jpg)
Front
![2.32 [59]](/content/2026/05/880630/images/cf7f96aa701e44884391c333a782e5b9a3f878b5b07c7d03778c89b00e408096.jpg)
Side

Atlas
IED.
1601 JACK MCKAY BLVD.
ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333
SUPPORT@ATLASIED.COM
AtlasIED.com
Z Series
Owner's Manual
FCC Statement
- This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
- Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body
IC Warning
This device contains licence-exempt transmitter(s) / receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
All products manufactured by AtlasIED are warranted to the original dealer / installer, industrial or commercial purchaser to be free from defects in material and workmanship and to be in compliance with our published specifications, if any. This warranty shall extend from the date of purchase for a period of three years on all AtlasIED products, including SOUNDOLIER brand, and ATLAS SOUND brand products except as follows: one year on electronics and control systems; one year on replacement parts; and one year on Musician Series stands and related accessories. Additionally, fuses and lamps carry no warranty. AtlasIED will solely at its discretion, replace at no charge or repair free of charge defective parts or products when the product has been applied and used in accordance with our published operation and installation instructions. We will not be responsible for defects caused by improper storage, misuse (including failure to provide reasonable and necessary maintenance), accident, abnormal atmospheres, water immersion, lightning discharge, or malfunctions when products have been modified or operated in excess of rated power, altered, serviced or installed in other than a workman like manner. The original sales invoice should be retained as evidence of purchase under the terms of this warranty. All warranty returns must comply with our returns policy set forth below. When products returned to AtlasIED do not qualify for repair or replacement under our warranty, repairs may be performed at prevailing costs for material and labor unless there is included with the returned product(s) a written request for an estimate of repair costs before any nonwarranty work is performed. In the event of replacement or upon completion of repairs, return shipment will be made with the transportation charges collect.
EXCEPT TO THE EXTENT THAT APPLICABLE LAW PREVENTS THE LIMITATION OF CONSEQUENTIAL DAMAGES FOR PERSONAL INJURY, ATLASIED SHALL NOT BE LIABLE IN TORT OR CONTRACT FOR ANY DIRECT, CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE ARISING OUT OF THE INSTALLATION, USE OR INABILITY TO USE THE PRODUCTS. THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
AtlasIED does not assume, or does it authorize any other person to assume or extend on its behalf, any other warranty, obligation, or liability. This warranty gives you specific legal rights and you may have other rights which vary from state to state.
Service
Should your Z Series System require service, please contact the AtlasIED warranty department through the online warranty claim process.
Online Warranty Claim Processes
- Warranty submissions are accepted at: https://www.atlasied.com/warranty_statement where the type of return Warranty or Stock return can be selected.
- Once selected, you will be prompted to enter your login credentials. If you do not have a login, register on the site. If already logged-in, navigate to this page by selecting "Support" and then "Warranty & Returns" from the top menu.
- In order to file a Warranty Claim, you will need:
A. A copy of the invoice / receipt of the purchased item
B. Date of Purchase
C. The product name or SKU
D. The serial number for the item (if no serial number exists, enter N/A)
E. A brief description of the fault for the claim
-
Once all required fields are completed, select the "Submit Button". You will receive 2 emails:
-
One with a confirmation of the submission
- One with a case# for your reference should you need to contact us.
Please allow 2-3 business days for a response with a Return Authorization (RA) number and further instructions.
AtlasIED Tech Support can be reached at 1-800-876-3333 or atlasied.com/support.
Visit our website at www.AtlasIED.com to see other AtlasIED products.
©2022 Atlas Sound L.P. The Atlas "Circle A", Soundolier, and Atlas Sound are trademarks of Atlas Sound L.P. IED is a registered trademark of Innovative Electronic Designs LLC. All Rights Reserved. All other trademarks are the property of their respective owners. All specs are subject to change without notice. ATS005890 RevK 5/22

Atlas

1601 JACK MCKAY BLVD. ENNIS, TEXAS 75119 U.S.A.
TELEPHONE: (800) 876-3333 SUPPORT@ATLASIED.COM
AtlasIED.com