HELO-PLUSB-TRIPLE-EU - Home Automation STRONG - Free user manual and instructions

Product Type	Smart Wi-Fi Power Strip with 2 USB Ports
Model	HELO-PLUSB-TRIPLE-EU
Brand	STRONG
Power Supply	AC 230 V, 50 Hz
Maximum Load	3680 W total, 16 A per outlet
USB Output	2x USB, 5V / 2.4 A each
Wi-Fi Standard	2.4 GHz, 802.11 b/g/n
Operating Temperature	0 °C to 35 °C
Storage Temperature	-10 °C to +60 °C
Operating Humidity	5% to 75% RH
Dimensions (approx.)	55 x 55 x 60 mm per plug
Weight (approx.)	150 g per plug
App Control	Helo by Strong (iOS/Android)
Voice Control	Amazon Alexa, Google Assistant
Scheduling	Yes, via app
Remote Control	Anytime, anywhere via app
Sharing	Share devices with family via app
Reset Method	Press power button 5 seconds for quick flash, then 5 seconds for slow flash
Safety Features	Overload protection, fire-resistant housing (assumed)
Repairability	No user-serviceable parts, professional repair only
Package Contents	2x Smart Wi-Fi Plugs, 1x User Manual

Frequently Asked Questions - HELO-PLUSB-TRIPLE-EU STRONG

How do I set up the HELO-PLUSB-TRIPLE-EU for the first time?

Download the Helo by Strong app from the App Store or Google Play. Create an account and sign in. Ensure the plug is powered on and press the power button for 5 seconds until the indicator flashes quickly. Tap '+' in the app, select the device type, and follow the instructions to connect to your 2.4 GHz Wi-Fi.

What should I do if my smart plug fails to connect in Easy Mode?

If Easy Mode fails, try AP Mode. Press the power button for 5 seconds (quick flash), then press again for 5 seconds (slow flash). In the app, tap '+' and select AP Mode. Connect your phone to the 'Helo_xxx' network, then return to the app to complete setup.

Can I control the plug with Amazon Alexa?

Yes. First, enable the Helo by Strong skill in the Alexa app and link your account. Then say 'Alexa, discover devices' to find your plug. Use commands like 'Alexa, turn on [device name]'.

How do I control the plug with Google Home?

Link your Helo by Strong account in the Google Home app under Home Control. After setup, use voice commands such as 'Ok Google, turn on the smart plug'.

What is the maximum load for the USB ports and AC outlet?

The AC outlet supports up to 3680 W (16 A). Each USB port delivers up to 5V/2.4A. Do not exceed these limits.

Does the smart plug support scheduling?

Yes, the Helo by Strong app allows you to set schedules and timers for each plug to turn on or off automatically.

How do I reset the plug to factory settings?

Press and hold the power button for 5 seconds until the indicator flashes quickly, then press again for another 5 seconds until it flashes slowly. This resets the plug for new configuration.

Can I use multiple plugs in one app?

Yes, the Helo by Strong app can control multiple plugs. Each plug is added separately and can be named for easy identification.

What happens if the Wi-Fi network goes down?

The plug retains its last state (on/off) and will reconnect automatically when the Wi-Fi is restored. Scheduled tasks may not run during the outage.

Is the smart plug safe to use outdoors?

No, the HELO-PLUSB-TRIPLE-EU is designed for indoor use only. Keep it away from moisture and direct sunlight.

USER MANUAL HELO-PLUSB-TRIPLE-EU STRONG

Three white HELO power plugs with visible internal socket and terminal (no text or symbols on the plugs themselves)

Helo-PLUSB-TRIPLE-EU 2x Smart Wi-Fi Plugs 1x Smart Wi-Fi Plug 2x USB

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SPECIFICATIONS

Power Supply AC 230 V – 50 Hz
Max Power 3680 W
Single outlet current 16 A max
Single USB output 5V/ 2.4A max
Ports 2 USB / 1 AC Outlet
Wi-Fi standard 2.4 GHz (make sure your router is 2.4 GHz if the router has two bands)
Operating Temperature 0 °C – 35 °C
Storage Temperature -10 °C - +60 °C
Humidity in operation 5% (0 °C) ~ 75% (35 °C) RH
WLAN Specification Standard : 802.11 b/g/nEncryption : WEP / WPA / WPA2Frequency range : 2412 – 2472 MHzMax. Transmitting power : 802.11b : +18 dBm802.11g : +16 dBm802.11n (20 MHz) : +14 dBmChannel: 1-13

HOW TO CONNECT WI-FI?

Step 1 : Download & Registration

■ Scan the QR Code to download "Helo by Strong" app. Or search "Helo by Strong" on Apple Store or Google Play to install the app.
■ Open the "Helo by Strong" app, tap "Register" to get an account with your e-mail. Sign in the app.

Step 2: Add devices in Easy Mode (Recommended)

■ Make sure your Smart Wi-Fi Power Plug is powered on
■ Make sure your mobile phone is connected to your Wi-Fi
■ Press the power button for more than 5 seconds until the indicator begins to flash quickly (about 2 times/second). This means the device is ready for configuration.
■ Open your "Helo by Strong" app, tap "+" on the top right of the app
■ Select Device Type, tap "confirm indicator rapidly blink". It will fetch the password of the Wi-Fi network on which your mobile phone is connected.
Tap "Confirm" to connect the device. When appears "successfully add 1 device", then the connection is completed and your device is listed in your app list.

Add devices in AP Mode (If failed in Easy Mode, user could use AP mode)

■ Press the power button for more than 5 seconds until the indicator begins to flash quickly, then press it for another 5 seconds until the indicator flashes slowly.
■ Tap "+" on the top right of the app. Select Device Type.
Tap "AP Mode" on the top right, "confirm indicator slowly blink". It will fetch the password of the Wi-Fi networks on which your mobile phone is connected.
■ Tap "Confirm" and "Connect now" to go to the WLAN setting interface in your mobile phone.
■ Select the Wi-Fi network named "Helo_xxx" to connect it.
■ Return to the "Helo by Strong" app, the connection will start automatically.
■ When appears "successfully add 1 device", then the connection is completed and your device is listed in your app list.

Step 3: Control your Smart Wi-Fi Power Plug via Helo by Strong app anytime and anywhere

■ Make sure your mobile phone and Smart Wi-Fi Power Plug are all connected to the same Wi-Fi network. More functions you will enjoy refer to the app interface.

Step 4: Share your devices with your friend or family after you add your devices successfully

Quick Guide of Using Amazon Echo

Before using Amazon Echo to control your devices, make sure you meet the following conditions.

√ Amazon Alexa App and account
√ An Echo device, including Echo, Echo Dot and Echo Tap
√ Smart Wi-Fi Power Plug

Sign in with Helo by Strong account, add the device, then change the name to an easily recognizable word or phrase, like "Bedroom plug", "Plug1" etc.

Set up Echo with Amazon Alexa App

■ Sign in with Amazon account

■ Tap the Homepage on the top left, tap "Settings" and "Set up a new device"
■ Select an Echo device, long press the dot button until the orange light shows up and tap "Continue"
■ Select your Wi-Fi network and connect it to your device according to the instructions. This may take several minutes.

Enable the skills in Alexa App. (Note: If a Helo by Strong account has been linked before, you can use it directly, or you can also tap "Disable skills" to remove it).

■ Tap the Homepage on the top left. Select "Skills"
■ Search "Helo by Strong" and select "Helo by Strong"

■ Tap "Enable Skills" to enable the Helo by Strong Skill. You will be redirected to the account link page.

■ Type your Helo by Strong account and password. Do not forget to select the country/region where your account belongs to.

■ Tap "Link Now" to link your Helo by Strong account.

■ Leave the page when "Alexa has been successfully linked with Helo by Strong" shows up.

Control your smart device through Echo (Echo needs to discover your smart devices before the control).

■ You can say "Alexa, discover devices" to Echo, or you can also tap "Discover devices" on the app to discover the smart devices.
■ Discovered devices will be shown in the list. (Note: Every time you change the name of devices on Helo by Strong app, Echo must re-discover devices before taking control).

Now you can control your smart devices through Echo. You can use following commands to control them (e.g., Plug1):

■ Alexa, turn on/off the Plug1
■ Alexa, turn on the plug after 5 mins

Quick Guide of using Google Home

Sign in with Helo by Strong account, add the device, then change the name to an easily recognizable word or phrase, like "BedroomPlug", "Plug1", etc.

Set up Google Home with Google Home App

1. Make sure your Google Home is energized.
2. Open the Google Home app by tapping the app icon on your mobile device.
3. Tap "ACCEPT" to agree to the Terms of Service and Privacy Policy. Allow Google Home app to access the device location to discover and set up nearby devices.
4. Tap "SIGN IN", choose one of the Google account that you already logged in on your mobile device. Or follow the instructions to sign in with a new Google account.
5. The Google Home app scans nearby devices that are energized and are ready to set up. Tap "SET UP" to set up your Google Home.
6. When Google Home app is successfully connected to the Google Home device, tap "PLAY TEST SOUND", it will play a test sound to confirm you are connected to the right device. If you heard the test sound, tap "I HEARD IT".
7. Select the Room (ex : Living Room) where your Google Home is located. This helps you identify the device when you want to cast to it. Choose the Wi-Fi network you want to connect to your Google Home. To automatically fetch the password for this network on this device, tap "OK", then the password will populate in the password field. You can also manually enter your password. Then tap "CONTINUE".
8. In order for the Google assistant to answer your questions and to enjoy a personalized experience, you must sign into your Google account, then tap "SIGN UP". Choose the Google account you want to link to your Google Home device, then tap "CONTINUE AS XXX". Enter the address where this Google Home is installed, and select your default music service.
9. Tap "SKIP TUTORIAL" to finish the setup. You can also tap "CONTINUE" to watch the Google Home tutorial.

Link Helo by Strong account in Home Control

ATTENTION : Due to the Google Home app's known bug, you could only use one Google account to control "Home Control Action", if you sign in Google Home app with several Google accounts.

Control your smart devices through Google Home

Now you can control your smart devices through Google Home. Take the Smart Wi-Fi Power Plug as the example, the supported voice commands are as below:

■ Ok Google, turn on/off the smart plug.
■ Ok Google, turn on the smart plug after 5 mins.

PACKAGE CONTENTS

2x Smart Wi-Fi Power Plug

1x User manual

FUNCTION DIAGRAM

1. Smart Power Socket
2. LED Indicator
3. Electrical outlets
4. Power button
5. Plug

SPECIFICATIONS

Power Supply AC 230 V – 50 Hz
Max Power 3680 W
Single outlet current 16 A max
Wi-Fi standard 2.4 GHz (make sure your router is 2.4 GHz if the router has two bands)
Operating Temperature 0 °C – 35 °C
Storage Temperature 0 °C - +50 °C
Humidity in operation 5% (0 °C)	-75% (35 °C)
WLAN Specification Standard : 802.11 b/g/nEncryption : WEP / WPA / WPA2Frequency range : 2412 – 2472 MHzMax. Transmitting power : 802.11b : +18 dBm802.11g : +16 dBm802.11n (20 MHz) : +14 dBmChannel: 1-13

HOW TO CONNECT WI-FI?

Step 1 : Download & Registration

■ Scan the QR Code to download "Helo by Strong" app. Or search "Helo by Strong" on Apple Store or Google Play to install the app.
■ Open the "Helo by Strong" app, tap "Register" to get an account with your e-mail. Sign in the app.

Step 2: Add devices in Easy Mode (Recommended)

■ Make sure your Smart Wi-Fi Power Plug is powered on
■ Make sure your mobile phone is connected to your Wi-Fi
■ Press the power button for more than 5 seconds until the indicator begins to flash quickly (about 2 times/second). This means the device is ready for configuration.
■ Open your "Helo by Strong" app, tap "+" on the top right of the app
■ Select Device Type, tap "confirm indicator rapidly blink". It will fetch the password of the Wi-Fi network on which your mobile phone is connected.
Tap "Confirm" to connect the device. When appears "successfully add 1 device", then the connection is completed and your device is listed in your app list.

Add devices in AP Mode (If failed in Easy Mode, user could use AP mode)

■ Press the power button for more than 5 seconds until the indicator begins to flash quickly, then press it for another 5 seconds until the indicator flashes slowly.
■ Tap "+" on the top right of the app. Select Device Type.
Tap "AP Mode" on the top right, "confirm indicator slowly blink". It will fetch the password of the Wi-Fi networks on which your mobile phone is connected.
■ Tap "Confirm" and "Connect now" to go to the WLAN setting interface in your mobile phone.
■ Select the Wi-Fi network named "Helo_xxx" to connect it.
■ Return to the "Helo by Strong" app, the connection will start automatically.
■ When appears "successfully add 1 device", then the connection is completed and your device is listed in your app list.

Step 3: Control your Smart Wi-Fi Power Plug via Helo by Strong app anytime and anywhere

■ Make sure your mobile phone and Smart Wi-Fi Power Plug are all connected to the same Wi-Fi network. More functions you will enjoy refer to the app interface.

Step 4: Share your devices with your friend or family after you add your devices successfully

Quick Guide of Using Amazon Echo

Before using Amazon Echo to control your devices, make sure you meet the following conditions.

√ Amazon Alexa App and account
√ An Echo device, including Echo, Echo Dot and Echo Tap
√ Smart Wi-Fi Power Plug

Sign in with Helo by Strong account, add the device, then change the name to an easily recognizable word or phrase, like "Bedroom plug", "Plug1" etc.

Set up Echo with Amazon Alexa App

■ Sign in with Amazon account

■ Tap the Homepage on the top left, tap "Settings" and "Set up a new device"
■ Select an Echo device, long press the dot button until the orange light shows up and tap "Continue"
■ Select your Wi-Fi network and connect it to your device according to the instructions. This may take several minutes.

Enable the skills in Alexa App. (Note: If a Helo by Strong account has been linked before, you can use it directly, or you can also tap "Disable skills" to remove it).

■ Tap the Homepage on the top left. Select "Skills"
■ Search "Helo by Strong" and select "Helo by Strong"

■ Tap "Enable Skills" to enable the Helo by Strong Skill. You will be redirected to the account link page.

■ Type your Helo by Strong account and password. Do not forget to select the country/region where your account belongs to.

■ Tap "Link Now" to link your Helo by Strong account.

Leave the page when "Alexa has been successfully linked with Helo by Strong" shows up.

Control your smart device through Echo (Echo needs to discover your smart devices before the control).

■ You can say "Alexa, discover devices" to Echo, or you can also tap "Discover devices" on the app to discover the smart devices.
■ Discovered devices will be shown in the list. (Note: Every time you change the name of devices on Helo by Strong app, Echo must re-discover devices before taking control).

Now you can control your smart devices through Echo. You can use following commands to control them (e.g., Plug1):

■ Alexa, turn on/off the Plug1
■ Alexa, turn on the plug after 5 mins

Quick Guide of using Google Home

Sign in with Helo by Strong account, add the device, then change the name to an easily recognizable word or phrase, like "BedroomPlug", "Plug1", etc.

Set up Google Home with Google Home App

1. Make sure your Google Home is energized.
2. Open the Google Home app by tapping the app icon on your mobile device.
3. Tap "ACCEPT" to agree to the Terms of Service and Privacy Policy. Allow Google Home app to access the device location to discover and set up nearby devices.
4. Tap "SIGN IN", choose one of the Google account that you already logged in on your mobile device. Or follow the instructions to sign in with a new Google account.
5. The Google Home app scans nearby devices that are energized and are ready to set up. Tap "SET UP" to set up your Google Home.
6. When Google Home app is successfully connected to the Google Home device, tap "PLAY TEST SOUND", it will play a test sound to confirm you are connected to the right device. If you heard the test sound, tap "I HEARD IT".
7. Select the Room (ex : Living Room) where your Google Home is located. This helps you identify the device when you want to cast to it. Choose the Wi-Fi network you want to connect to your Google Home. To automatically fetch the password for this network on this device, tap "OK", then the password will populate in the password field. You can also manually enter your password. Then tap "CONTINUE".
8. In order for the Google assistant to answer your questions and to enjoy a personalized experience, you must sign into your Google account, then tap "SIGN UP". Choose the Google account you want to link to your Google Home device, then tap "CONTINUE AS XXX". Enter the address where this Google Home is installed, and select your default music service.
9. Tap "SKIP TUTORIAL" to finish the setup. You can also tap "CONTINUE" to watch the Google Home tutorial.

Link Helo by Strong account in Home Control

ATTENTION : Due to the Google Home app's known bug, you could only use one Google account to control "Home Control Action", if you sign in Google Home app with several Google accounts.

Control your smart devices through Google Home

Now you can control your smart devices through Google Home. Take the Smart Wi-Fi Power Plug as the example, the supported voice commands are as below:

■ Ok Google, turn on/off the smart plug.
■ Ok Google, turn on the smart plug after 5 mins.