PureLink PT-MA-HD88DA - Switch

PT-MA-HD88DA - Switch PureLink - Free user manual and instructions

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Product Type 8x8 HDMI 2.0 Matrix Switcher with Audio Matrix
Model PT-MA-HD88DA
Dimensions (W x H x D) 436.4 mm x 44 mm x 236 mm
Net Weight 3 kg
Power Supply Input: AC 100V~240V, 50/60Hz; Output: DC 24V 2.71A
Power Consumption 24W
Video Inputs 8 x HDMI (Type-A female)
Video Outputs 8 x HDMI (Type-A female), last 4 with 4K-to-1080p downscaling
Max Video Resolution 4K@60Hz 4:4:4, HDR10, Dolby Vision
HDMI Bandwidth 18 Gbps
HDCP Version Up to 2.3
Audio Outputs 8 x SPDIF (Toslink) + 8 x Analog L/R (RCA)
Audio Matrix De-embed audio from any input or output; individual volume per analog output
Control Methods Front panel buttons, IR remote, RS232, TCP/IP (GUI)
IR Control Built-in IR sensor + external IR receiver via 3.5mm jack
RS232 Control 3-pin terminal block, baud rate up to 115200
TCP/IP Control RJ45, default IP 192.168.0.178, GUI web interface
EDID Management Copy from output, select built-in presets, upload user-defined .bin
Operating Temperature -5°C to +55°C
Storage Temperature -25°C to +70°C
Relative Humidity 10% to 90%
Safety Precautions Do not disassemble; keep away from liquids; use only specified power supply
Maintenance Unplug before cleaning; use dry cloth; no liquid cleaners
Package Contents Main unit, 2 mounting ears with screws, IR remote, IR receiver, power adapter, plastic cushions, user manual

Frequently Asked Questions - PT-MA-HD88DA PureLink

How do I route an input to an output using the front panel?
Press the INPUT button for the desired source, then press the OUTPUT button(s) for the display(s), and finally press ENTER. For example, to send Input 1 to Output 3, press INPUTS 1 + OUTPUTS 3 + ENTER.
What is the maximum supported video resolution?
The matrix supports up to 4K@60Hz 4:4:4, HDR10, and Dolby Vision. It also supports 4K-to-1080p downscaling on outputs 5-8.
How can I extract audio from an HDMI source?
Each HDMI input and output can be de-embedded to the SPDIF and analog audio outputs. On the Audio tab in the GUI or via RS232, select the audio source (e.g., Audio on Input 1 or Audio on Output 5) for each of the 8 audio output pairs.
Can I control the matrix without the remote?
Yes, you can control it via front panel buttons, RS232 commands, or the TCP/IP GUI by entering the device’s IP address in a web browser.
How do I set the EDID for an input?
You can copy the EDID from a connected display (press EDID + INPUT + OUTPUT + ENTER on the remote) or assign a built-in EDID via the Configuration tab in the GUI. You can also upload a custom .bin file.
What does the downscaling function do?
The last four HDMI outputs (5-8) can automatically convert a 4K input to 1080p output for compatibility with 1080p displays. This can be enabled/disabled via GUI or RS232.
How do I lock the front panel to prevent accidental changes?
Press and hold the LOCK button for 3 seconds. All front panel buttons will be disabled. To unlock, press and hold LOCK again for 3 seconds or use the GUI Access tab.
Can I use the matrix with a non-HDCP 2.3 device?
Yes, the matrix supports HDCP 2.3 but is backward compatible with older HDCP versions. You can configure HDCP mode per output (On, Off, Match Display, Passive, Bypass) via RS232 commands.
How do I update the firmware?
Connect a USB cable from your PC to the FIRMWARE port on the rear panel while the unit is powered off. Power on, and a BOOTDISK will appear. Copy the firmware file (renamed 08010000.APP) into the drive. When READY.TXT becomes SUCCESS.TXT, the update is complete.
What should I do if there is no video output?
Check cable connections, ensure the display is powered on and supports the input resolution. Verify HDCP settings and try resetting EDID. If the issue persists, contact technical support.

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Download the instructions for your Switch in PDF format for free! Find your manual PT-MA-HD88DA - PureLink and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. PT-MA-HD88DA by PureLink.

USER MANUAL PT-MA-HD88DA PureLink

8x8 HDMI 2.0 Matrix 4K (60Hz 4:4:4) HDR with Downscaling

Model PT-MA-HD88DA

Designed in Germany

Preface

Read this user manual carefully before using this product. Pictures shown in this manual are for reference only. Different model layouts and specifications are subject to the physical product.

This manual is for operation instructions only, not for any maintenance usage.

In the constant effort to improve our product, we reserve the right to make changes in functions or parameters without prior notice or obligation.

Trademarks

Product model and logo are trademarks. Any other trademarks mentioned in this manual are acknowledged as the properties of the trademark owner. No part of this publication may be copied or reproduced without the prior written consent.

FCC Statement

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. It has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation.

Operation of this equipment in a residential area is likely to cause interference, in which case the user at their own expense will be required to take whatever measures may be necessary to correct the interference.

Any changes or modifications not expressly approved by the manufacture would void the user's authority to operate the equipment.

REACH | 1907/2006/EU

ROHS | 2011/65/EU

PureLink hereby declares that this product PureTools PT-MA-HD88DA complies with Directives 1907/2006/EU und 2011/65/EU.

EMC / LVD (Electro Magnetic Compatibility / Low Voltage Directive)

PureLink GmbH hereby declares that this product PureTools PT-MA-HD88DA complies with Directives 2014/30/EU and 2014/35/EU. The full text of the EU Declaration of Conformity is available at the following Internet address:

http://www.purelink.de/ce/4251364722015_CE.pdf

PureLink PT-MA-HD88DA - FCC Statement - 1

SAFETY PRECAUTIONS

To ensure the best from the product, please read all instructions carefully before using the device. Save this manual for further reference.

  • Unpack the equipment carefully and save the original box and packing material for possible future shipment
  • Follow basic safety precautions to reduce the risk of fire, electrical shock and injury to persons.
  • Do not dismantle the housing or modify the module. It may result in electrical shock or burn.
  • Using supplies or parts not meeting the products' specifications may cause damage, deterioration or malfunction.

- Refer all servicing to qualified service personnel.

- To prevent fire or shock hazard, do not expose the unit to rain, moisture or install this product near water.

- Do not put any heavy items on the extension cable in case of protrusion.

- Do not remove the housing of the device as opening or removing the housing may expose you to dangerous voltage or other hazards.

- Install the device in a place with sufficient ventilation to avoid damage caused by overheat.

- Keep the module away from liquids.

- Spillage into the housing may result in fire, electrical shock, or equipment damage. If an object or liquid falls or spills on to the housing, unplug the module immediately.

- Do not twist or pull by force ends of the optical cable. It can cause malfunction.

- Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power to the device before cleaning.

- Unplug the power cord when left unused for a long period of time.

- Information on disposal for scrapped devices: do not burn or mix with general household waste, please treat them as normal electrical wastes.

Table of Contents

  1. Introduction.... 1

1.1 Features .... 1
1.2 Package List .... 1

  1. Specification 2

  2. Panel Description .... 5

3.1 Front Panel....5
3.2 Rear Panel 6

  1. System Connection....7

4.1 Usage Precaution 7
4.2 System Diagram....7

  1. Panel Button Control 8

5.1 I/O Connection Switching 8
5.2 I/O Connection Inquiry 8
5.3 LOCK Function 8
5.4 PRESET RECALL Function....9
5.5 CLEAR Button....9

  1. IR Remote Control ....10

  2. GUI Control....11

7.1 Switching Tab 12
7.2 Audio Tab 13
7.3 Configuration Tab....15
7.4 CEC Tab 17
7.5 RS232 Tab....19
7.6 Interface Tab....20
7.7 Network Tab....21
7.8 Access Tab 22

7.9 GUI Upgrade....23

  1. RS232 Control 24

8.1 RS232 Control Software 24

8.2 RS232 Communication Commands 29

8.2.1 System Commands....29

8.2.2 Control Management....29

8.2.3 Query Commands ....31

8.2.4 Lock/unlock Commands....33

8.2.5 Audio Commands ....33

8.2.6 HDCP Compliance ....34

8.2.7 EDID Management 35

8.2.8 CEC Control....38

  1. Firmware Upgrade ....40

  2. Troubleshooting and Maintenance....41

  3. After-Sales Service 43

1. Introduction

The PT-MA-HD88DA is a professional 8x8 HDMI 2.0 Matrix Switcher with Audio Matrix. It includes 8 HDMI inputs, 8 HDMI outputs and the last four outputs with down-scaling function, which is designed for switching four HDMI2.0 and HDCP2.3 compliant signals. It also features 8 SPDIF and 8 analog audio outputs for audio matrix.

The matrix switcher features comprehensive EDID management and advanced HDCP handling to ensure maximum functionality with a wide range of video sources.

The matrix switcher not only supports bi-directional IR, RS232 extension but also has IR, RS232, and TCP/IP control options.

1.1 Features

  • 8x8 HDMI 2.0 Matrix Switcher.
    • Supports 4K/60 4:4:4, HDR, HDCP2.3 compliant.
  • Audio Matrix, audio out can be de-embedded from arbitrary input or output.
  • Individual volume adjustment on each L+R output.
  • Supports 4K to 1080p down-scaling up to 4 outputs.
  • HDMI out provides 2.5W to power Active Optical Cable (AOC).
  • HDMI Output support up to 5V500mA for AOC cable.
  • Controllable by front panel, IR, RS232 and TCP/IP.

1.2 Package List

• 1x PT-MA-HD88DA
- 2x Mounting ears with 6 Screws
- 1x IR remote
- 1x User manual

• 1x Power adaptor (DC 24V 2.71A)
- 4x Plastic cushions
- 1x IR receiver

Note: Please contact your distributor immediately if any damage or defect in the components is found.

  1. Specification
Video
Video Input(8) HDMI
Input Connector(8) Type-A female HDMI
HDMI Input ResolutionUp to 4K@60Hz 4:4:4, HDR
Video Output(8) HDMI
Output Connector(8) Type-A female HDMI
HDMI Output ResolutionUp to 4K@60Hz 4:4:4, HDR10 and Dolby Vision
HDMI OutputSupports up to 5V500mA for AoC cable
HDMI VersionUp to 2.0
HDCP VersionUp to 2.3
HDMI Audio SignalLPCM 7.1 audio, Dolby Atmos®, Dolby® TrueHD, Dolby Digital® Plus, DTS:XTM and DTS-HD® Master AudioTM pass-through.
Digital Audio Output
Output(8) Digital SPDIF audio
Output Connector(8) Toslink connector
Digital SPDIF Audio FormatSupports PCM, Dolby Digital, DTS, DTS-HD
Frequency Response20Hz - 20KHz,±1dB
Max Output Level±0.05dBFS
THD+N< 0.05%, 20Hz - 20KHz bandwidth, 1KHz sine at 0dBFS level (or max level)
SNR>90dB, 20Hz-20KHz bandwidth
Crosstalk Isolation<-70 dB, 10 kHz sine at 0dBFS level (or max level before clipping)
Noise-90dB
Analog Audio Output
Output(8) Analog L/R Audio
Output Connector(8) L&R (RCA)
Digital SPDIF Audio FormatPCM 2CH
Frequency Response20Hz to 20kHz, ±1dB
Analog Audio Output
Max Output Level2.0Vrms ± 0.5dB. 2V = 16dB headroom above -10dBV (316mV) nominal consumer line level signal
THD+N< 0.05%, 20Hz – 20 KHz bandwidth, 1KHz sine at 0dBFS level (or max level)
SNR>80dB, 20Hz-20KHz bandwidth
Crosstalk Isolation< -80dB, 10KHz sine at 0dBFS level (or max level before clipping)
L-R level deviation< 0.05 dB, 1KHz sine at 0dBFS level (or max level before clipping)
Output load capability1Kohm and higher (supports 10x paralleled 10k ohm loads)
Noise-80dB
Control
Control port(1) FIRWARE, (1) IR EYE, (1) RS232, (1) TCP/IP,
Control Connector(1) USB-A, (1) 3.5mm jack, (1) 3-pin terminal block, (1) RJ45
General
Transmission Distance4K/60Hz/444 5m,4K/60Hz/420 10m,1080P 15m
Bandwidth18Gbps
Operation Temperature-5°C ~ +55°C
Storage Temperature-25°C ~ +70°C
Relative Humidity10% ~ 90%
External Power SupplyInput: AC 100V~240V, 50/60Hz; Output : 24V DC 2.71A
Power Consumption24W
Dimension (W*H*D)436.4mm*44mm*236mm
Net Weight3kg

Video Resolution Down-scaling:

The product supports video resolution down-scaling, the 4K input can be automatically degraded to 1080p output for compatibility with 1080p display, shown in the below chart.

InputOutput
#ResolutionRefreshColor SpaceDownscale1080p Specs
13840x2160604:4:4Support1080p@60Hz 4:4:4
23840x2160304:4:4Support1080p@30Hz 4:4:4
33840x2160244:4:4Support1080p@24Hz 4:4:4
43840x2160604:2:0Support1080p@60Hz 4:4:4
53840x2160304:2:0Support1080p@30Hz 4:4:4
63840x2160244:2:0Support1080p@24Hz 4:4:4
73840x2160604:2:2Not SupportN/A
83840x2160304:2:2Not SupportN/A
93840x2160244:2:2Not SupportN/A

Note: Only last four outputs (output 5, output 6, output 7 and output 8) have down-scaling function.

3. Panel Description

3.1 Front Panel

PureTools Amer PT-MA-HORIDA INPUTS OUTPUTS ENTER ALL CLEAR 1 2 4 5 6 T 8 1 2 4 5 Preset Recall HOLD TO STORE

No.NameDescription
1Power IndicatorIlluminates green when device powered on;Turns red in standby mode.
2IR sensorBuilt-in IR sensor, receives IR signal sent from IR remote.
3INPUT selector buttonOUTPUT selector buttonTotal 8 input selector buttons, press one of buttons to switch input source.Total 8 output selector buttons, press the buttons to select output channel.
4ENTER buttonConfirm operation.
LOCK buttonPress this button for 3 seconds to lock/unlock all front buttons.
ALL buttonSelect all outputs to convert an input to all outputs:→Press INPUTS 1 + ALL + ENTER
CLEAR buttonWithdraw button.
5PRESET RECALLHOLD TO STOREPress and hold the button 1~4 to save the current switching status to the corresponding preset 1~4.Press the button 1~4 to recall the saved preset 1~4.

3.2 Rear Panel

1 2 3 4 5 6 7 8 OUTPUTS OUTPUTS DC SAN SWITCH

No.NameDescription
1INPUTSHDMI input ports, 8 in total, connects with HDMI sources.
2OUTPUTS8 in total, connects with HDMI displays. The latter four HDMI ports have down-scaling function.
3AUDIO MATRIX OUTPUTSSPDIF: Audio output ports for de-embedded HDMI audio, 8 in total.L&R (RCA): Audio output ports for de-embedded HDMI audio, 8 pairs in total.
4IR EYEConnects with external IR receiver for using the IR remote to control the Matrix Switcher.
5RS2323-pin terminal block to connect the RS232 control device (e.g. PC) or a device to be controlled by RS232 commands.
6FIREWAREUSB-A port for updating firmware.
7TCP/IPRJ45 port to connect the control device (e.g. PC) to control the matrix by GUI.
8DC 24VConnect with 24VDC 2.71A power adaptor.

4. System Connection

4.1 Usage Precaution

  • Make sure all components and accessories included before installation.
  • System should be installed in a clean environment with proper temperature and humidity.
  • All of the power switches, plugs, sockets, and power cords should be insulated and safe.
  • All devices should be connected before power on.

4.2 System Diagram

PureLink PT-MA-HD88DA - System Diagram - 1

flowchart
graph TD
    A["Central Network Device"] -->|Data Flow| B["Laptop"]
    A -->|Data Flow| C["Laptop"]
    A -->|Data Flow| D["Blue-Ray"]
    A -->|Data Flow| E["Game Console"]
    A -->|Data Flow| F["Soundbar"]
    A -->|Data Flow| G["Amplifier"]
    A -->|Data Flow| H["4K TV"]
    A -->|Data Flow| I["Down-Scaling"]
    A -->|Data Flow| J["Remote"]
    A -->|Data Flow| K["Central Control System"]
    A -->|Data Flow| L["Routler"]
    A -->|Data Flow| M["Laptop"]
    A --> N["HDMI: Audio RS232 Ethernet IR Control"]

5. Panel Button Control

5.1 I/O Connection Switching

The front panel features eight input selection buttons and eight output selection buttons for switching I/O connection.

1) To convert 1 input to 1 output:

Example: Input 1 to Output 3

→ Press INPUTS 1 + OUTPUTS 3 + ENTER button.

2) To convert 1 input to 2\~7 outputs:

Example: Input 1 to Output 3, Output 6, Output 7.

→ Press INPUTS 1 + OUTPUTS 3, Output 6, Output 7 + ENTER button.

3) To convert 1 input to 8 outputs:

Example: Convert Input 2 to all outputs

→ Press INPUTS 2 + ALL button + ENTER button.

Note: Indicators of the pressed buttons will blink blue for three times if the conversion is done, then it will be off. If the conversion failed, they will be off immediately.

5.2 I/O Connection Inquiry

Press OUTPUTS button 1, 2, 3, 4, 5, 6, 7 or 8 to inquiry its corresponding input, and then the indicator of the input button will turn blue.

5.3 LOCK Function

Long press the LOCK button for three seconds, all buttons on the front panel disable to work. And then long press the LOCK button for three seconds again or unlock on GUI control, the front panel button will unlock.

5.4 PRESET RECALL Function

Press and hold the PRESET 1\~4 at least three seconds to save the current switching status to the corresponding preset 1\~4.

Press the PRESET 1\~4 to recall the saved preset 1\~4.

Note: The matrix switcher supports six presets, but only preset 1\~4 can be saved and recalled by button control. Please manage other preset by GUI control or RS232 control.

5.5 CLEAR Button

Please press the CLEAR button if want to withdraw an operation before the ENTER button comes into effect, meanwhile, the matrix will return to the previous status.

6. IR Remote Control

The Matrix Switcher features one built-in IR receiver to receive IR signal from IR remote to enable IR control. If the external IR receiver or other IR control device need to be used, the IR EYE port on rear panel can be connected.

① Standby button:

Press it to enter/ exit standby mode.

② INPUTS:

Input channel selection buttons, same with the corresponding front panel buttons

③ OUTPUTS:

Output channel selection buttons, same with the corresponding front panel buttons.

④ Menu buttons:

- ALL: Select all inputs/outputs.

To convert an input to all outputs:

Example: Input 1 to all Outputs:

→ Press INPUTS 1 + ALL + ENTER

• EDID management button:

1) One input port follows the EDID data from one output port.

Example: Input 2 learns EDID data from output 4:

→ Press EDID + INPUTS 2 + OUTPUTS 4+ ENTER

2) All input ports learn EDID data from one output port.

Example: All input ports learn EDID data from output 3:

→ Press EDID + ALL + OUTPUTS 3 + ENTER

- CLEAR: Withdraw button.

- ENTER: Confirm operation.

INPUTS 1 2 3 4 5 6 7 8 OUTPUTS 1 2 3 4 5 6 7 8 MENU ALL EDID CLEAR ENTER

7. GUI Control

The matrix switcher can be controlled via TCP/IP. The default IP settings are:

IP Address: 192.168.0.178 Subnet Mask: 255.255.255.0 Gateway: 192.168.0.1

Type 192.168.0.178 in the internet browser, it will enter the below log-in webpage:

PureLink digital solutions Username Password Login GUI : V1.0.0 Firmware: V1.0.0

There are three selectable usernames:

UsernamePasswordAccess Tabs
adminadminAll tabs
user1user1Switching, Audio and Configuration tabs
user2user2Switching tab.

The username and password can be changed via Access tab.

Here we login as "admin" as an example to introduce each GUI tab.

7.1 Switching Tab

PureLink PT-MA-HD88DA - Switching Tab - 1

bar | Input | Output 1 | Output 2 | Output 3 | Output 4 | Output 5 | Output 6 | Output 7 | Output 8 | |---|---|---|---|---|---|---|---|---| | Input 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | | Input 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | | Input 3 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | | Input 4 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | | Input 5 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | | Input 6 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | | Input 7 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | | Input 8 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | Output Preset 1 2 3 4 Save 5 6 Recall PT-MA-HD88DA PureLink digital version

Use the 8x8 button grid on the page to set which inputs are directed to which outputs. For example, clicking the button on the Input 1 row and Output 1 column, directs input 1 to output 1.

Use the 6 numbered buttons under scene area to save and load layout presets.

  • To save a given layout, first click one of the numbered buttons, then click the Save button.
  • To load a previously saved layout, first click one of the numbered buttons, then click the Recall button.

Preset 1 2 3 4 Save 5 6 Recall

7.2 Audio Tab

1) Audio Setting
Switching Audio Configuration CEC RS232 Interface Network Access Setting Volume Audio Output 1 Audio on Input 1 Audio Output 5 Audio on Input 1 Audio Output 2 Audio on Input 2 Audio Output 6 Audio on Input 1 Audio Output 3 Audio on Input 3 Audio Output 7 Audio on Input 1 Audio Output 4 Audio on Input 4 Audio Output 8 Audio on Input 1 PT-MA-HD88DA PureLink

- There are sixteen sources can be selected for eight digital SPDIF output ports.

Audio Output PortsAudio Sources
Input BreakoutOutput Breakout
SPDIF 1 & Analog 1Audio on Input 1Audio on Output 1
SPDIF 2 & Analog 2Audio on Input 2Audio on Output 2
SPDIF 3 & Analog 3Audio on Input 3Audio on Output 3
SPDIF 4 & Analog 4Audio on Input 4Audio on Output 4
SPDIF 5 & Analog 5Audio on Input 5Audio on Output 5
SPDIF 6 & Analog 6Audio on Input 6Audio on Output 6
SPDIF 7 & Analog 7Audio on Input 7Audio on Output 7
SPDIF 8& Analog 8Audio on Input 8Audio on Output 8

2) Audio Volume
Switching Audio Configuration CEC RS232 Interface Network Access Setting Volume L+R Output 1 0% L+R Output 5 75% L+R Output 6 75% L+R Output 7 75% L+R Output 8 75% L+R Output 4 75% PT-MA-HD88DA PureLink Right sounders

- Eight pairs analog L/R audio to control their outputs volume.

7.3 Configuration Tab

1) EDID Copy

Switching Audio Configuration CEC RS232 Interface Network Access EDID Copy EDID Setting 1-HDMI 2-HDMI 3-HDMI 4-HDMI 5-HDMI 6-HDMI 7-HDMI 8-HDMI 1-HDMI Out 5-HDMI Out 2-HDMI Out 6-HDMI Out 3-HDMI Out 7-HDMI Out 4-HDMI Out 8-HDMI Out Confirm Cancel PT-MA-HD88DA PureLink Digital Solutions

- Copy the EDID of the selected output device to one or more input source device.

2) EDID Setting
Switching Audio Configuration CEC RS232 Interface Network Access EDID Copy EDID Setting 1-HDMI 2-HDMI 3-HDMI 4-HDMI 5-HDMI 6-HDMI 7-HDMI 8-HDMI 1920x1080@60 8bit Stereo 3840x2160@60Hz 4:2:0 Deep Color Stereo Audio 1920x1080@60 8bit High Definition Audio 3840x2160@60Hz Deep Color Stereo Audio 3840x2160@30Hz 8bit Stereo Audio 3840x2160@30Hz Deep Color High Definition Audio 3840x2160@60Hz Deep Color HDR LPCM 6CH User-defined . bin Apply PT-MA-HD88DA PureLink

  • Select the compatible built-in EDID for the selected input source.
  • Upload user-defined EDID by the below steps:

1) Prepare the EDID file (.bin) on the control PC.

2) Select the User-defined.

3) Click the box , and then select the EDID file (.bin) according the tooltip.

4) Click Apply to upload the user-defined EDID, and then click Confirm to save setting.

7.4 CEC Tab

If the input source devices, output display devices support CEC, they can be controlled via the following CEC interface.

1) Input Source Device Control
Switching Audio Configuration CEC RS232 Interface Network Access Input Output Input 1 5 2 6 3 7 4 8 Function On Off Menu Play Back Up Enter Stop Left Down Right Pause Previous Next REW FF PT-MA-HD88DA PureLink

  • Select one input source device to be controlled, and then press function buttons.
    Note: It can not control two or more input source devices simultaneously.

2) Output Display Device Control
Switching Audio Configuration CEC RS232 Interface Network Access Input Output Display Function 1 5 2 6 3 7 4 8 On Off Source Mute Volume - Volume + PT-MA-HD88DA PureLink light window

- Select one output device to be controlled, and then press function buttons.

Note: It can not control two or more output devices simultaneously.

7.5 RS232 Tab

Switching Audio Configuration CEC RS232 Interface Network Access ASCII HEX Baud Rate: 9600 Command Ending: NULL Command: Confirm Cancel PT-MA-HD88DA PureLink

  • ASCII or HEX command format can be selected.
  • Baud Rate: Supports 2400, 4800, 9600, 19200, 38400, 57600 or 115200.
  • Command Ending: NULL, CR, LF or CR+LF can be chosen.
  • Command: Type the command in this box to control the third-party device which is connected to the RS232 port of the switcher.

7.6 Interface Tab

Switching Audio Configuration CEC RS232 Interface Network Access Title Bar Label: PT-MA-HD88DA Button Labels: Input Output 1: Input 1 5: Input 5 1: Output 1 5: Output 5 2: Input 2 6: Input 6 2: Output 2 6: Output 6 3: Input 3 7: Input 7 3: Output 3 7: Output 7 4: Input 4 8: Input 8 4: Output 4 8: Output 8 Confirm Cancel PT-MA-HD88DA PureLink

  • Modify the title bar label.
  • Modify the button labels.

7.7 Network Tab

Switching Audio Configuration CEC RS232 Interface Network Access MAC Address: 44-33-4C-C9-35-12 DHCP Static IP IP Address: USB: 08016776 Subnet Mask: USB: 433-212.0 Gateway: USB: 0801677 Confirm PT-MA-HD88DA PureLink Digital network

  • Static IP or Dynamic Host Configuration Protocol (DHCP).
  • Modify the static IP Address, Subnet Mask, and Gateway.

7.8 Access Tab

Switching Audio Configuration CEC RS232 Interface Network Access Credentials Username Password 1 admin admin Confirm 2 user1 user1 Confirm 3 user2 user2 Confirm Front Panel Lock ON OFF PT-MA-HD88DA PureLink dark western

  • Modify username and password.
  • Lock or unlock the front panel buttons.

7.9 GUI Upgrade

Please visit at http://192.168.0.178:100 for GUI online upgrade.

Type the username and password (the same as the GUI log-in setting, modified password will be available only after rebooting) to login the configuration interface. After that, click Administration in the source menu to get to Upload Firmware as shown below:

goahead WEBSERVER™ m) i) m) o) b) lity open | close Upgrade Firmware MediaTek Operation Mode Internet Settings Wireless Settings NAT Administration Management Upload Firmware Settings Management Status Statistics System Command SDK History Update Firmware Location: Choose File No file chosen Apply

Select the desired update file and press Apply, it will start upgrading then.

8. RS232 Control

Connect the RS232 port to control device (e.g. PC) with RS232 cable. The switcher can be controlled by sending RS232 commands.

8.1 RS232 Control Software

Here take the software docklight as an example.

- Installation

Please download the latest Software Version from the link below:

https://docklight.de/download/Docklight.zip

Then follow the installation wizard for installation on Windows 7 and 10.

After the installation, Docklight can be run for the first time and should look like the below screen shot:

Registration is not necessary unless you wish to save settings on exit, so unless you wish to register click on "OK" to close the window.

Docklight V2.2 (Eval) File Edit Plan Tools Help Communication port closed Send Sequences Send Name Sequence Exchange Sequences Active Name Sequence Answer Docklight License Registration Docklight Version 2.2.8 Evaluation Mode - Limited Functionality The evaluation version provides all communication functionality and does not contain any time limit. However, you may not make permanent any project or communication data. Enter your Docklight license key (1:01 Register Now) You can purchase a Docklight User License from our online shop. Secure and easy via Digital River / shareIt e-commerce. http://www.docklight.de/shop_e.htm www.docklight.de email to docklight@fuh-edv.de OK Click "OK" to close this window.

The next pop-up window can also be closed with "Continue". An empty project is enough to send and receive commands easily (The default setting is always "Start with a blank project / blank script")

Docklight V2.2 (Eval) File Edit Run Tools Help Communication port closed Send Sequences Send Name Sequence ASCII HEX Decimal Binary Welcome to Docklight Welcome to Docklight RS232 Terminal / RS232 Monitor. Choose from the following options and start discovering some basic functions and features. Open a sample / demo project for sending test commands to a standard analog modem Open a sample / demo project and learn how to react to a specific data sequence received and send out new data Open an existing Docklight project (.ptp) file Start with a blank project / blank script Do not show this dialog again in the future http://www.docklight.de E-Mail to: docklight@fuh.edu.de Continue Click "Continue" to close this window.

Now you are in the main view, where commands are sent and feedback is received. The next step is to select the correct COM port of the PC. To do this, double-click on "COM1" in the corresponding setup window.

Docklight V2.2 (Eval) File Edit Run Tools Help Communication port closed Send Sequences Send Name Sequence Communication ASCII HEX Decimal Binary Double click on "COM1" to change to the right COM port.

In the following window, select the drop-down menu labeled "Send / Receive on Comm Channel", select the appropriate COM port and then click on "OK" at the bottom right corner.

All other settings can be left at default for most applications, but refer to device RS232 settings to be sure.

Project Settings Communication | Flow Control | Comm. Filter / Alias | Communication Mode Send/Receive 1 2 Monitoring 1 2 (ren on) Send/Receive on Comm. COM1 Choose a COM port from the list of available devices, or type a COM port from COM1 to COM256. COM Port Settings Baud Rate 9600 Data Bits 8 Parity None Stop Bits 1 Parity Error Char. 63 (?') Use Docklight Scripting for TCP, UDP, USB HID, Bluetooth HID OK Cancel Help

In order to be able to send commands, open communication with the device by clicking on "Play". (1)

Then the keyboard function must be activated, so that commands can be written in the "communication window". (2)

Finally enter the command, for example "50701%". This is then confirmed by pressing "Enter" to send. Any response from the connected device will appear in red. (3)

Enable the keyboard type in function. Command sending area. Click "Play" to open the communication. Monitoring area, indicates if the command sent works.

8.2 RS232 Communication Commands

Communication protocol: RS232 Communication Protocol

Baud rate: 9600

Data bit: 8

Stop bit: 1

Parity bit: none

Note:

  • In the commands, "[and "] are symbols for easy reading and do not need to be typed in actual operation.
  • Please remember to end the commands with the ending symbols "." or ";".
  • Type the command carefully, it is case-sensitive.

8.2.1 System Commands

CommandFunctionFeedback Example
PowerON.Power onPower ON!Front Panel Unlock!
PowerOFF.Power offPower OFF!
/*Name.Query the name of matrixPT-MA-HD88DA
/*Type.Query the model of matrixHDMI Matrix
/^Version.Query the version of firmwareV1.0.0CPLD:V1.0.0
RST.Reset to factory default.Factory Default!

8.2.2 Control Management

CommandFunctionFeedback Example
DS[xx]ON.Able output devices down-scaling function.[xx]=00~04,xx=01~04 is the corresponding number of output 5,6,7 or 8 port, if the xx =00, it means all output 5~8ports.HDMI OUT 05 Down Scale ON!HDMI OUT 06 Down Scale ON!HDMI OUT 07 Down Scale ON!HDMI OUT 08 Down Scale ON!
DS[xx]OFF.Disable output devices down-scaling function.[xx]=00~04,xx=01~04 is the corresponding number of output 5,6,7 or 8 port, if the xx=00, it means output 5~8 ports.HDMI OUT 05 Down Scale OFF!HDMI OUT 06 Down Scale OFF!HDMI OUT 07 Down Scale OFF!HDMI OUT 08 Down Scale OFF!
OUT[xx]:[YY].Output port select input port.[xx]=00~08,xx=01~08 is the number of output port, if the xx =00, it means all output ports.[YY]=01~08,YY=01~08 is the number of input port.Output 01 Switch To In 01!Analog Out 01 Switch To Video Out 01!Analog Out 02 Switch To Video Out 01!Output 02 Switch To In 01!Output 03 Switch To In 01!Output 04 Switch To In 01!Output 05 Switch To In 01!Output 06 Switch To In 01!Output 07 Switch To In 01!Output 08 Switch To In 01!
@OUT[xx].Able HDMI 5V of output port.[xx]=00~08,xx=01~08 is the number of output port, if the xx=00, it means all output ports.Turn ON Output 01!Turn ON Output 02!Turn ON Output 03!Turn ON Output 04!Turn ON Output 05!Turn ON Output 06!Turn ON Output 07!Turn ON Output 08!
$OUT[xx].Disable HDMI 5V of output port.[xx]=00~08,xx=01~08 is the number of output port, if the xx=00, it means all output ports.Turn OFF Output 01!Turn OFF Output 02!Turn OFF Output 03!Turn OFF Output 04!Turn OFF Output 05!Turn OFF Output 06!Turn OFF Output 07!Turn OFF Output 08!

8.2.3 Query Commands

CommandFunctionFeedback Example
GetGuilP.Query GUI IPGUI_IP:192.168.0.178!
SetGuilP:xxx.xxx.xxx.x xx.Set GUI IPSetGuilP:192.168.0.178!
Baudratexxxx.Set the baud rate of local serial port. xxxx=115200, 57600, 38400, 19200,or 9600Baudrate9600.
Set Local RS232 Baudrate Is 9600!
STA.Query StatusGUI Or RS232 Query Status:PT-MA-HD88DAV1.0.0Power ON!Front Panel UnLock!Local RS232 Baudrate Is 115200!GUI_IP:192.168.0.150!......
STA_POUT.Query 5V Status of output port.Turn ON Output 01!Turn ON Output 02!Turn ON Output 03!Turn ON Output 04!Turn ON Output 05!Turn ON Output 06!Turn ON Output 07!Turn ON Output 08!
STA_IN.Query 5V Status of input port.IN 1 2 3 4 5 6 7 8LINK Y YY N Y Y Y Y
STA_OUT.Query HPD Status of output.OUT 1 2 3 4 5 6 7 8LINK Y N Y Y Y Y Y Y
STA_VIDEO.Query the input source of output port.Output 01 Switch To In 01!Output 02 Switch To In 02!Output 03 Switch To In 04!Output 04 Switch To In 01!Output 05 Switch To In 03!Output 06 Switch To In 06!Output 07 Switch To In 04!Output 08 Switch To In 07!
STA_HDCP.Query current using HDCP model of all output ports.01-08 represents output port 1-8.OUT 01 HDCP PASSIVE!OUT 02 HDCP PASSIVE!OUT 03 HDCP MAT DISPLAY!OUT 04 HDCP BYPASS!OUT 05 HDCP PASSIVE!OUT 06 HDCP PASSIVE!OUT 07 HDCP PASSIVE!OUT 08 HDCP PASSIVE!
STA_AUDIO.Query audio switch and volume status of analog audio.Audio Out 01 Switch To Video Out 05!Analog Out 01 Volume UnMute!Analog Out 01 Volume 50!Audio Out 02 Switch To Video Out 05!Analog Out 02 Volume Mute!Analog Out 02 Volume 32!...Analog Out 08 Volume Mute!Analog Out 08 Volume 75!
PresetSta[xx].Save the scenePreset 09 Save Success!Preset 09 Sta:Out 01 In 01!Out 02 In 04!Out 03 In 05!Out 04 In 04!Out 05 In 06!Out 06 In 03!Out 07 In 06!Out 08 In 08!
PresetRecall[xx].Scene recallPreset 09 Recall:Output 01 Switch To In 02!Output 02 Switch To In 02!Output 03 Switch To In 02!Output 04 Switch To In 02!Output 05 Switch To In 04!Audio Out 01 Switch To Video Out 05!Audio Out 02 Switch To Video Out 05!Audio Out 03 Switch To Video Out 05!

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CommandFunctionFeedback Example
Audio Out 04 Switch To Video Out 05!Audio Out 05 Switch To Video Out 05!Audio Out 06 Switch To Video Out 05!Audio Out 07 Switch To Video Out 05!Audio Out 08 Switch To Video Out 05!Output 06 Switch To In 04!Output 07 Switch To In 04!Output 08 Switch To In 04!

8.2.4 Lock/unlock Commands

CommandFunctionFeedback Example
Lock.Lock the front panel buttons.Front Panel Locked!
Unlock.Unlock the front panel buttons.Front Panel UnLock!

8.2.5 Audio Commands

CommandFunctionFeedback Example
AUDIO[xx]:[YY].SPDIF OUT and ANALOG OUT(They are same input audio source at one group) select which input audio source. [xx]=00~08 xx=01~08 is the number of the output port, if the xx=00, it means all output ports. [yy]=01~16 yy=01~08, it means de-embedded audio from HDMI1-8 input, if the yy=09~16, it means de-embedded audio from HDMI1-8 output.Audio Out 01 Switch To Video Out 05! Audio Out 02 Switch To Video Out 05! Audio Out 03 Switch To Video Out 05! Audio Out 04 Switch To Video Out 05! Audio Out 05 Switch To Video Out 05! Audio Out 06 Switch To Video Out 05! Audio Out 07 Switch To Video Out 05! Audio Out 08 Switch To Video Out 05!
AVOLUME[xx]:[YY].[xx]=00~08 xx=01~08 is the number of the Analog output port, if the xx=00, it means all1. Analog Out 01 Volume 55! 2. Analog Out 02 Volume 32!
Analog output ports.[YY]="V+" means volume up, [YY]="V-" means volume down, [YY]="MU" means Mute,[YY]="UM" means UnMute,[YY]=00-100 means setting volume3. Analog Out 01 Volume Mute!4. Analog Out 01 Volume UnMute!5. Analog Out 01 Volume 50!

8.2.6 HDCP Compliance

CommandFunctionFeedback Example
HDCP[xx]ON.Force able and output HDCP 1.4.[xx]=00~08,xx=01~08 is the number of output port, if the xx=00, it means all output ports.OUT 01 HDCP ON!OUT 02 HDCP ON!OUT 03 HDCP ON!OUT 04 HDCP ON!OUT 05 HDCP ON!OUT 06 HDCP ON!OUT 07 HDCP ON!OUT 08 HDCP ON!
HDCP[xx]OFF.Force disable the output HDCP.[xx]=00~08,xx=01~08 is the number of output port, if the xx=00, it means all output ports.OUT 01 HDCP OFF!OUT 02 HDCP OFF!OUT 03 HDCP OFF!OUT 04 HDCP OFF!OUT 05 HDCP OFF!OUT 06 HDCP OFF!OUT 07 HDCP OFF!OUT 08 HDCP OFF!
HDCP[xx]MAT.Output HDCP follows the display.[xx]=00~08,xx=01~08 is the number of output port, if the xx=00, it means all output ports.OUT 01 HDCP MAT Display!OUT 02 HDCP MAT Display!OUT 03 HDCP MAT Display!OUT 04 HDCP MAT Display!OUT 05 HDCP MAT Display!OUT 06 HDCP MAT Display!OUT 07 HDCP MAT Display!OUT 08 HDCP MAT Display!
HDCP[xx]PAS.Output HDCP follows the value and status of input source device.[xx]=00~08,xx=01~08 is the number of output port, if the xx=00, it means all output ports.OUT 01 HDCP PASSIVE!OUT 02 HDCP PASSIVE!OUT 03 HDCP PASSIVE!OUT 04 HDCP PASSIVE!OUT 05 HDCP PASSIVE!OUT 06 HDCP PASSIVE!OUT 07 HDCP PASSIVE!OUT 08 HDCP PASSIVE!
HDCP[xx]BYP.Output HDCP follows input HDCP.Input has HDCP, output is HDCP1.4.Input doesn’t have HDCP, output is without HDCP.[xx]=00~08,xx=01~08 is the number of output port, if the xx=00, it means all output ports.OUT 01 HDCP BYPASSS!OUT 02 HDCP BYPASSS!OUT 03 HDCP BYPASSS!OUT 04 HDCP BYPASSS!OUT 05 HDCP BYPASSS!OUT 06 HDCP BYPASSS!OUT 07 HDCP BYPASSS!OUT 08 HDCP BYPASSS!

8.2.7 EDID Management

CommandFunctionFeedback Example
EDIDMInit.Restore the factory default EDID data for each input.All Input EDID Set Default! System Initialization......1111PT-MA-HD88DAV1.0.0Power ON!Front Panel UnLock!
EDIDUpgrade[xx].Upgrade EDID via Serial Port• [xx]=00~08xx=01~08 is the number of the port(able EDID user-defined for corresponding HDMI input), if the xx=00, it means all ports(able EDID user-defined for all HDMI inputs).Note: EDID user-defined can be used once, if switch to another EDID or exit, it will not be saved.File size: 256Baud rate:115200bpsQuired time: About 0 secondPlease wait...Send Completed! User Define EDID Upgrade OK By RS232 Or GUI!
● [xx]=U.xx=U means user-defined for built-in EDID(It can be saved in machine for using at any time).Note: It can user-defined only one built-in EDID, after finishing it, machine still use previous built-in EDID.When received commands, machine will remind EDID file (.bin) to send within 10 seconds.Note: In order to guarantee the data to be normal received, need to disconnect all HDBaset before sending the command(s)
EDID/[xx]/[yy].Input ports xx use built-in EDID yy[xx]=00~08xx=01~08 is the number of the input port, if the xx=00, it means all input ports.[yy]=01~09yy=01~08, it means built-in EDID that can not be user-defined, if the yy=09, it means user-defined EDID.Input All EDID Upgrade OK By 09Internal EDID!
EDIDGOUT[XX].Read and print EDID of HDMI output,[XX]=01~08 is the number of the output port.EDIDOUT04:......
EDIDM[xx]B[yy]./+[X]/[yy]:xxx.Input port [yy] follows the EDID from output port [xx].[xx]=01~08xx=01~08 is the number of the output port.[yy]=00~08yy=01~08 is the number of input port, if the yy=00, it means all input ports.Send serial data to local.[X]= 1--2400; 2--4800; 3--9600;4--19200; 5--38400; 6--57600;7--115200.[yy] means the output port that sentserial data, yy=01 means local output.Input 06 EDID Upgrade OK By 01 EXT EDID!xxx.
EDIDSTA[xx].Query EDID status of Input port.[xx]=00~08,xx=01~08 is the number of input port,if the xx =00, it means all input ports.Note:If built-in EDID09 is notuser-defined, when querying it,the input port will use EDID6Internal EDID instead. Forexample, send "EDID/03/09.", "EDIDSTA03.", and the result is "Input 03 EDID From 06 Internal EDID!".If built-in EDID09 is user-defined,when querying it, the input portwill use the user-defined EDID.For example, send "EDID/03/09." "EDIDSTA03.", and the result is "Input 03 EDID From User Define EDID!".If directly user-define the port EDID, when querying it, the inputport will use the user-defined EDID. For example, send "EDIDSTA03.", and the result is "Input 3 EDID From User Define EDID!"Input 01 EDID From 01 Internal EDID!Input 02 EDID From 02 Internal EDID!Input 03 EDID From 03 Internal EDID!Input 04 EDID From 06 Internal EDID!Input 05 EDID From 06 Internal EDID!Input 06 EDID From 06 Internal EDID!Input 07 EDID From 06 Internal EDID!Input 08 EDID From User Define EDID!

8.2.8 CEC Control

If the input sources, HDBaseT output devices and local HDMI output devices are supports CEC, they can be controlled by sending the following command instead of IR remote.

CEC[I/O][AA][BB][CC][DD].

  • The “[I]” represents the input port. The “[O]” represents the output port.
  • The “[AA]” represents the port number. The HDMI input ports are 01\~08. The HDMI output ports are 01\~08.
  • The “[AA]” is “FF” for sending command to all input or output ports.
  • The “[BB]” represents the device type (e.g. TV: 40/20/80; Blu-ray DVD: 04/08).
  • The “[CC]” represents the CEC function type (e.g. “44”: Remote control).
  • The “[DD]” represents the specific command from the table below.

√ Control the input source:

CommandDescriptionCommand Example and Response
CECI[AA][BB][CC]00.Confirm operation (Enter).CECI02044400
CEC Input 02 Send Success!
CECI[AA][BB][CC]01.UP direction.CECI01044401.
CEC Input 01 Send Success!
CECI[AA][BB][CC]02.DOWN direction.CECI01044402.
CEC Input 01 Send Success!
CECI[AA][BB][CC]03.LEFT direction.CECI03044403.
CEC Input 03 Send Success!
CECI[AA][BB][CC]04.RIGHT direction.CECI03044404.
CEC Input 03 Send Success!
CECI[AA][BB][CC]09.Back to submenu.CECI03044409.
CEC Input 03 Send Success!
CECI[AA][BB][CC]0A.Enter main menu.CECI0304440A.
CEC Input 03 Send Success!
CECI[AA][BB][CC]0D.Exit menu.CECI0204440D.
CEC Input 02 Send Success!

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CECI[AA][BB][CC]6D.Power on.CECI0204446D.
CEC Input 02 Send Success!
CECI[AA][BB][CC]6C.Power off.CECI0204446C.
CEC Input 02 Send Success!

√ Control the output display device:

CommandDescriptionCommand Example and Response
CECO[AA][BB][CC]41.Volume up.CECO05404441.
CEC Output 05 Send Success!
CECO[AA][BB][CC]42.Volume down.CECO05404442.
CEC Output 05 Send Success!
CECO[AA][BB][CC]43.MuteCECO05404443.
CEC Output 05 Send Success!
CECO[AA][BB]04.Power on.CECO038004.
CEC Output 03 Send Success!
CECO[AA][BB]36.Power off.CECO038036.
CEC Output 03 Send Success!

9. Firmware Upgrade

Please follow the steps as below to upgrade firmware by the FIRMWARE port on the rear panel:

1) Prepare the latest upgrade file and rename it as "08010000.APP" on PC.
2) Power off the switcher, and connect the FIRMWARE port of switcher to the PC with USB cable.
3) Power on the switcher, and then the PC will automatically detect a U-disk named of "BOOTDISK".
4) Double-click the U-disk, a file named of "READY.TXT" would be showed.
5) Directly copy the latest upgrade file 08010000.APP (.bin) to the "BOOTDISK" U-disk.
6) Reopen the U-disk to check the filename "READY.TXT" whether automatically becomes "SUCCESS.TXT", if yes, the firmware was updated successfully, otherwise, the firmware updating is fail, the name of upgrade file (.bin) should be confirm again, and then follow the above steps to update again.
7) Remove the USB cable after firmware upgrade.
8) After firmware upgrade, the switcher should be restored to factory default by sending command.

  1. Troubleshooting and Maintenance
ProblemsPotential CausesSolutions
Color losing or no video signal outputThe connecting cables may not be connected correctly or it may be broken.Check whether the cables are connected correctly and in working condition.
Fail or loose connection.Make sure the connection is good
No output image when switchingNo signal at the input / output end.Check with oscilloscope or multimeter if there is any signal at the input/ output end.
Fail or loose connection.Make sure the connection is good.
The display doesn’t support the input resolution.Switch for another input source or enable the display to learn the EDID data of the input.
Cannot control the device via front panel buttonsFront panel buttons are locked.Send command /%Unlock; or select unlock in GUI interface to unlock.
Cannot control the device via IR remoteThe battery has run off.Change for new battery.
The IR remote is broken.Send it to authorized dealer for repairing.
Beyond the effective range of the IR signal or not pointing at the IR receiver.Adjust the distance and angle and point right at the IR receiver.
The IR receiver connected to IR EYE port is not with carrier.Change for an IR receiver with carrier.
Power Indicator remains off when powered onFail or loose power connection.Check whether the cables are connected correctly.
There is a blankThe display does not supportSwitch again.

User Manual

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ProblemsPotential CausesSolutions
screen on the display when switchingthe resolution of the video source.Manage the EDID data manually to make the resolution of the video source automatically compliant with the output resolution.

Note: If your problem persists after following the above troubleshooting steps, seek further help from authorized dealer or our technical support.

11. After-Sales Service

If problems occur while operating the product, please use the troubleshooting and maintenance information in this manual to deal with these problems. Any transport costs are borne by the user during the warranty period.

1) Product Limited Warranty: The product will be free from defects in materials and workmanship for two years (purchase invoice date shall prevail).

A proof of purchase is the evidence that the unit is within the warranty period. A bill of sale or receipted invoice must be presented to obtain warranty service.

2) What the warranty does not cover (servicing available for a fee):

  • Warranty has expired
  • The factory applied serial number has been altered or removed from the product.
  • Damage, deterioration or malfunction caused by:

  • Normal wear and tear.

  • Use of accessories, supplies or parts, not meeting our specifications.
  • No bill of delivery or invoice as proof of warranty.
  • The product model displayed on the warranty card does not match the product model for repairing or it has been altered.

- Damage caused by force majeure.

- Servicing, not authorized by distributor.

- Any other cause not related to a product defect.

- Delivery, installation or labor charges for product installation and/or product setup.

3) Technical Support: For any questions or problem troubleshooting inquiries, contact your distributor or reseller. Please provide the respective product name and version, a detailed description of the failure situation as well as how the failure occurred.

Asking for Assistance

Technical Support:

Phone: +49 5971 800299 -0

Fax: +49 5971 800299 -99

Technical Support Hours:

8:30 AM to 5:00 PM Monday thru Thursday

8:30 AM to 4:00 PM Friday

Write to:

PureLink GmbH

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Product information

Brand : PureLink

Model : PT-MA-HD88DA

Category : Switch