Pavilion h91160ef - Ordinateur de bureau HP - Free user manual and instructions

USER MANUAL Pavilion h91160ef HP

D I SP LA Y A A VG A G G DV D I HD M I-

© Copyright 2012 Hewlett-Packard Development

Company, L.P. The information contained herein

is subject to change without notice.

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and services are set forth in the express

statements accompanying such products and

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constituting an additional warranty. HP shall not

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Warranty Print on Demand Statement

You can find the expressly provided HP Limited

Warranty applicable to your product in the start

menu on your PC and/or in the CD/DVD

provided in the box. For some countries/regions,

a printed HP Limited Warranty is provided in the

box. In countries/regions where the warranty is

not provided in printed format, you may request

hp.com/go/orderdocuments

Alexandra Post Office, Singapore 911507.

Please include your product name, warranty

period, name, and postal address.1 Getting information

Type of information Where to find

Set up your computer. Quick Setup (this Guide)

Connect to the Internet.

Quick Setup (this Guide)

Recover factory settings. Troubleshooting and Maintenance Guide on your computer. At the bottom

of your screen, click on Start, then click HP Help and Support and HP User Manuals.

See how-to videos about using

the features of your computer.

http://www.hp.com/supportvideos (English only)

Learn how to use the Microsoft

Windows 7 operating system.

Find links to driver updates.

Read frequently asked

Click Start, and then click Help and Support or visit

http://www.hp.com/go/win7.

Windows 7 troubleshooting tools

1. Click Start, click Control Panel, and then click System and

2. Under Action Center, click Find and fix problems

Troubleshoot the most common

computer hardware and

Troubleshooting and Maintenance Guide on your computer. At the bottom

of your screen, click on Start, then click HP Help and Support and HP User Manuals.

Find electronic user guides

and specifications for your

Order parts and find

additional troubleshooting

components of your computer.

Upgrading and Servicing Guide

http://www.hp.com/go/contactHP

1Type of information Where to find

Find computer warranty

Get technical support.

Limited Warranty and Support Guide or the Warranty and Support

Information included with your computer.

Click Start, click All Programs, and then click HP User Manuals.

Get up-to-date information and

help from the Windows

http://www.hp.com/support/consumer-forum

Connect to a TV. Watching and Recording TV Click Start, click All Programs, and then click HP User Manuals.

If the guide is not available there, visit

http://www.hp.com/go/contactHP

Get special utilities for

PC Help & Tools folder

Click Start, click All Programs, and then click PC Help & Tools.

Maintain your computer. HP Support Assistant — Maintains your computer performance and resolve

problems faster by using automated updates, on-board diagnostics, and

Click Start, click All Programs, click HP, and then click HP Support

Troubleshooting and Maintenance Guide

Click Start, click HP Help and Support, and then click HP User

Maintaining Your Computer (this Guide)

Find safety and regulatory

Safety & Regulatory Information

Click Start, click HP Help and Support, and then click HP User

Click Start, click HP Help and Support, and then click HP User

http://www.hp.com/ergo.

2 Chapter 1 Getting information2 Setting up your computer

WARNING! To reduce the risk of electrical shock or damage to your

• Place the computer in a location away from water, dust, moisture, and soot.

These can increase the inside temperature, or can cause fire or electrocution.

• Do not disable the power cord grounding plug. The grounding plug is an

important safety feature.

• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all

• Disconnect power from the equipment by unplugging the power cord from the

electrical outlet. To prevent direct exposure to laser beam, do not try to open the

enclosure of the CD or DVD drives.

• The power supply is preset for the country/region in which you purchased your

computer. If you move, check the voltage requirements for your new location

before plugging the computer into an AC power outlet.

The computer may be heavy; be sure to use ergonomically correct lifting

procedures when moving the computer.

To reduce the risk of serious injury read the Safety & Comfort Guide. The guide is

located on the web at

http://www.hp.com/ergo.

1. Place the computer so that all ventilation openings are unobstructed and

cabling is not in a walkway or where it can be stepped on or damaged by

placing furniture on it.

2. Connect all power cords from the monitor, computer, and accessories to a

power surge protection device that is specifically labeled as having surge

protection, an uninterruptible power supply (UPS), or a similar device. If the

computer has a television tuner, or a modem or telephone connection, protect

the computer by using surge protection with these signal inputs as well.

Connect the television cable or the telephone line cord to the surge protection

device, and then connect the device to the computer.

3. Download and install operating system updates.

a. Find out what operating system and version your computer is currently

(Click Start > Control Panel and double-click System. The operating

system and version are shown under Windows edition.)

b. Open your internet browser and go to

http://www.hp.com/go/

c. Select your country and language, if necessary, and click Support &

3d. Select Download drivers and software (and firmware), type

your computer model name and number in the product field, and press

e. If necessary, select your computer model from Product search

f. Select your computer operating system.

g. Click Download next to each update you wish to download.

h. Follow the on-screen instructions to install each downloaded update.

4. Look in the computer box for additional printed details or updates.

5. Read the Safety and Regulatory Information document in the HP User Manuals

6. Read the Safety & Comfort Guide for proper workstation setup, posture,

health and work habits, and electrical and mechanical safety information.

Click Start, click All Programs, and then click HP User Manuals or visit

http://www.hp.com/ergo.

After you complete the initial computer setup, you might want to install additional

software programs or hardware devices. Check the operating system, memory,

and other requirements listed before purchasing new software or hardware for

your computer. Follow the software manufacturer's directions to install the new

NOTE: Use only licensed original software. Installing copied software could

result in an unstable installation, infect the computer with a virus, or be illegal.

Security solutions can deter theft, mishandling, and software attacks, but cannot

Connecting to the Internet

Steps to connect to the Internet:

1. Connect the hardware as shown on the setup view.

2. Get Internet service.

Sign up with an Internet Service Provider (ISP). If you already have an

account with an ISP, skip this step and follow the instructions provided

If you did not set up the computer for Internet service during the initial

setup, do so now by using Online Services:

a. Click Start, click All Programs, click Online Services, and

then click Get Online.

b. Follow the on-screen instructions to select an ISP and set up Internet

4 Chapter 2 Setting up your computerNOTE: Online Services provides a list of ISPs; however, you

might choose another ISP or transfer an existing account to this

computer. To transfer existing accounts, follow the instructions

provided by the ISP.

3. Using your Internet connection through your ISP, open a web browser and

browse the Internet.

NOTE: If you have issues connecting to the Internet, see Internet access

Connecting to the Internet

53 Setting up additional features

Using Beats Audio™ (select models only)

Your HP TouchSmart PC features audio connectors (headphone and Audio Out )

that are optimized for Beats Audio™ headphones and external audio systems

(purchased separately). Select HP TouchSmart PC models also include four Beats-

optimized internal speakers and a Beats toggle button

Your computer comes ready for you to experience music with Beats enabled. To

disable Beats, press the Beats toggle button; the Beats-off icon appears on the

screen. To turn Beats on, press the Beats toggle button again. If your keyboard

does not contain the Beats toggle button, press Fn+B to enable and disable Beats.

Tap the Beats icon on the system tray to view the Beats user interface.

All you need to do is plug the Beats Audio headphones into the side headphone

connector to experience crisp and clear sound separation. To experience the full

capability of BEATS audio using the internal speakers, HP recommends connecting

a matching HP subwoofer to the Sub connector on the back panel. If you are using

an external audio system, plug it into the Audio Out connector on the back panel.

Using an HDMI monitor

If your computer has a graphics card with an HDMI (High Definition Multimedia

Interface) connector, Hewlett-Packard recommends using a DVI or VGA connector

for a monitor, and using HDMI to connect a TV.

If you use HDMI to connect your monitor, you may need to adjust some settings to

hear sound (see the following steps). Because of this, HP recommends that you

connect analog speakers to the computer if you want to hear sound during the

initial setup of the computer.

For optimum viewing, you may need to adjust the resolution setting for the monitor

(see “Adjusting resolution”).

Save this document for future use.

NOTE: If you ever need to recover the computer operating system by using the

Recovery Manager, you must repeat these procedures to activate sound and adjust

resolution for the HDMI connector.

IMPORTANT: Your HDMI monitor must be connected to the graphics card

before you activate sound and adjust resolution.

1. Right-click the Volume icon (white speaker) on the system tray.

2. Click Playback Devices. The Sound window opens.

6 Chapter 3 Setting up additional features3. On the Playback tab, look for the Default Device. It may display a green

circle with a checkmark in it.

If the Default Device is one of the following, then your HDMI monitor is

NVIDIA High Definition Audio (select models only)

ATI High Definition Audio (select models only)

Click the Cancel button to close the window, and then continue with the next

procedure, “Adjusting resolution,” if necessary.

If the Default Device is not one of these devices, continue with step 4.

4. If one of the following HDMI options is available on the Playback tab, click

NVIDIA High Definition Audio (select models only)

ATI High Definition Audio (select models only)

If neither of these is present, click Realtek HDMI Output.

5. Click Set Default.

6. Click OK to close the window. This completes the steps to activate HDMI

Adjusting resolution

To adjust resolution, follow the instructions for your type of graphics card. Right

click an empty area of the desktop, and then:

If NVIDIA Control Panel is present, follow the steps under “NVIDIA

If Catalyst Control Center is present, follow the steps under “ATI graphics

If only Screen resolution is present, follow the steps under “Other graphic

1. Right-click an empty area of the desktop, and then click NVIDIA Control

Panel. The View Selection window opens.

2. In the Selecting a Task area on the left, under Display, click Change

resolution. The Change resolution window opens.

3. If your HP computer is connected to an HP monitor, make sure that the

Show only TV resolutions check box does not contain a check mark.

If your HP computer is connected to a non-HP monitor, make sure that the

Show only TV resolutions check box contains a check mark. If

necessary, click the box to remove a check mark or add a check mark.

4. Close the NVIDIA Control Panel. This completes the steps to adjust

resolution for NVIDIA graphics cards.

ATI graphics cards 1. Right-click an empty area of the desktop, and then click Catalyst™

Control Center. The Catalyst Control Center window opens.

2. Select Graphics and then Desktops & Displays on the top left corner

3. Under the Desktops & Displays window, right click the monitor icon at the

bottom left corner of the window and select Configure. The DTV

(HDMITM) 2 window opens.

4. If your HP computer is connected to an HP monitor, make sure that the

Show only TV resolutions check box does not contain a check mark.

If your HP computer is connected to a non-HP monitor, make sure that the

Show only TV resolutions check box contains a check mark. If

necessary, click the box to remove a check mark or add a check mark.

5. Click OK. This completes the steps to adjust resolution for this option.

Other graphics cards 1. Right-click an empty area of the desktop, and then click Screen

2. Select the resolution from the drop-down menu.

3. Click Apply, and then click Keep changes. This completes the steps to

adjust resolution for this option.

Setting up multiple displays

Use the following steps to connect and set up additional monitors:

These instructions are for standard two-monitor setup. If you have purchased a

dual-monitor system with ATI™ Eyefinity software, follow these instructions for dual-

8 Chapter 3 Setting up additional featuresmonitor setup (or for three monitors), and proceed to the instructions for ATI Eyefinity Catalyst™ setup.

1. Verify that the PC is set up according to the instructions in the setup view. Do

not power on the PC or monitor.

2. Connect the monitors to an available display connector on the back of the

PC. The monitor’s connection type must match the connector on the PC.

NOTE: The three-monitor setup requires that you separately purchase

an additional monitor and cable. The monitor should have a DVI, HDMI, or

VGA connector. A DVI-to-VGA adapter is required for monitors with a VGA

Connect the DVI cable to the bottom DVI connector.

3. Connect power to each additional monitor.

4. Press the power button on each display and then press the power button on

the computer. The power indicator light on each of the displays will be

amber; the lights will turn blue when the PC starts.

NOTE: During the initial setup, only one display is active; you may see

various display states (such as blank screens, blue screens, etc.) on the other

displays until the setup is completed.

5. When the setup is complete, you will see the extended desktop on all

6. To change the display mode for a display, select Start, select Control

Panel, select Display, and then select the option you want to change and

follow the onscreen instructions.

ATI Eyefinity Catalyst™ setup

1. Right-click on the Eyefinity Catalyst™ icon on the desktop to bring up ATI Catalyst Control Center™, or select Start, select All Programs, and

select Catalyst Control Center™.

2. Select CCC-Advanced, select Graphics, and select Desktop &

Displays, then follow the onscreen instructions to set up the layout for the

two- or three-monitor display.

Setting up multiple displays

94 Maintaining your computer

Keeping your computer system free of dust, dirt, and heat will prolong its life.

Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can

overheat or, in the case of the keyboard and mouse, not work smoothly and effectively.

Check your system once a month for visible signs of dust and debris, and clean it about once every three

http://www.hp.com/go/contactHP for additional cleaning instructions.

Cleaning the computer

Air vents keep the computer cool. Keep these vents clean by using a small, battery-

powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of

1. Vacuum the vents on the computer case.

2. Remove any debris that has accumulated in and around the computer

connectors (for example, the Ethernet and USB connectors).

Cleaning the keyboard and

When cleaning the keyboard keys, use a low setting on a battery-powered vacuum

cleaner, to avoid removing key caps and springs.

1. Vacuum between the keys of the keyboard and along the grooves.

2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the

keyboard keys and along its edges.

3. Wipe the body of the mouse and the mouse cord by using cleaning wipes.

If you have a roller-ball mouse, clean the ball and rollers inside:

1. Turn the mouse upside down, and rotate the ball-cover ring counterclockwise

to remove the ring and release the roller ball.

2. Rinse the roller ball with soap and warm water.

3. Clean the rollers inside the mouse with a cotton swab dampened with

isopropyl (rubbing) alcohol.

4. After the roller ball and rollers are completely dry, replace the ball and ball-

10 Chapter 4 Maintaining your computer5 Troubleshooting

Refer to the documentation provided by the product manufacturer for information

about peripheral-specific problems, such as issues with a monitor or a printer. The

following tables present some issues you might encounter while installing, starting

up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see

information on page 1.

Computer does not start

Restart the computer.

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Click the Arrow button next to the red Shut Down button, and then click Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off

the computer, and then press the Power button to restart the computer.

3. If Windows opens, immediately back up all important data to a backup hard disk drive.

4. Contact Support, whether it was possible or not to start up Windows.

Either the hard disk drive or the system board may need to be replaced.

Ensure that the cables connecting the computer to the external power source are plugged in

properly. When the cables connecting the computer to the external power source are plugged

in properly, and the wall outlet is functioning, the green power supply light on the back of the

computer should be on; if it is not, contact Support.

If the display (monitor) is blank, the monitor might not be properly connected. Connect the

monitor to the computer, plug it in, and turn it on. See

Display (monitor) on page 13.

Test the wall outlet by connecting a different electrical device to it.

Computer does not start

11Symptom Possible solution

Use the Windows Task Manager to close any programs not responding, or restart the

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Click Start Task Manager.

3. Select the program that is not responding, and then click End Task.

If closing programs does not work, restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Click the Arrow button next to the red Shut Down button, and then click Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off

the computer, and then press the Power button to restart the computer.

When drive activity stops, remove the disc and press the spacebar on the keyboard. The

computer should start up.

12 Chapter 5 TroubleshootingPower

Press and hold the Power button until the computer turns off. Check Power Settings.

The computer might be in an exceedingly hot environment. Let it cool down.

Ensure that computer air vents are not blocked and that the internal fan is running — see :

Cleaning procedures on page 10. (Your computer might not have an internal fan.)

Symptom Possible solution

Screen is blank, and

Reconnect the power plug to the back of the monitor and to the wall outlet.

Press the Power button on the monitor.

Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen display visible

Press the Sleep button (select models only), or Esc on the keyboard, to resume from Sleep

Press the Power button to turn on the computer.

Inspect the monitor video connector for bent pins:

If any of the pins are bent, replace the monitor connector cable.

If no pins are bent, reconnect the monitor connector cable to the computer.

If you have a multi-monitor setup, refer to

Setting up multiple displays on page 8, under

Setting up advanced features.

13Keyboard and mouse (general)

Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of

your computer, and then restart your computer.

Unplug and reconnect the mouse cable to your computer.

If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse

cable, and then restart the computer.

Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the

Use the keyboard to save changes in all open programs, and then restart your computer:

1. Press the Alt+Tab keys simultaneously to navigate to an open program.

2. Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S is

the keyboard shortcut for Save on most—not all—programs).

3. Repeat step 1 and step 2 to save changes in all open programs.

4. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard

simultaneously to display the Windows Start menu.

5. Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut

Down, and then press Enter.

6. After the shutdown is complete, unplug and reconnect the mouse connector to the

back of your computer, and then restart your computer.

14 Chapter 5 TroubleshootingKeyboard and mouse (wireless)

Symptom Possible solution

Ensure that you are using the wireless keyboard or wireless mouse within range of the

receiver, approximately 3 met

ers (10 feet) for normal use, and within 30 cm (12

s) during initial setup or for re-synchronization.

Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of

inactivity. Click the left mouse button to reactivate it.

Replace the batteries in the keyboard and mouse.

Re-synchronize the keyboard and mouse to the receiver using the following steps.

The receiver, wireless keyboard, and wireless mouse shown in the following illustrations

are examples; your models might vary. IMPORTANT: During these steps, place the

wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12

inches) of the receiver, and away from interference from other devices.

1. Unplug the receiver from a USB connector on the computer, and then reconnect it.

Your computer model might have a connector dedicated to the receiver. If you have a

choice, use a USB connector on the front of the computer.

2. Check that the mouse is on (A), and push and hold the Connect button (B) on the

underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or

stops flashing. The receiver connection session times out after 60 seconds. To ensure

that the connection was established, and that the receiver did not time out instead,

move the mouse and check for response on the screen.

3. After the mouse connection is established, continue by using the steps that follow to

repeat the procedure for the keyboard.

4. Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10

seconds until the LED on the receiver lights or stops flashing.

C Keyboard and mouse (wireless)

15Speakers and sound

Symptom Possible solution

1. Click Start, click Control Panel, click Action Center, and then click

2. Under Hardware and Sound, click Troubleshoot and audio playback.

If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card

(select models only) to connect your monitor to the computer, you should also connect

analog speakers to the computer Audio Line Out connector if you want to hear sound

during the initial setup of the computer. Refer to the Setup Poster to connect analog

If you are using built-in monitor speakers, use the monitor front-panel Volume button to

adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and ensure

that audio is enabled and that the volume is set appropriately.

Ensure that you connected powered (active) speakers and that they are turned on.

Turn off your computer, and then unplug and reconnect the speakers. Ensure that the

speakers are connected to an audio connector, not a Line In or headphone connector.

To resume from Sleep mode, press the Sleep button (select models only), or press Esc.

Unplug headphones if they are connected to your computer (or speaker system).

Ensure that you connected the speakers to the Audio Out (lime green) connector on the

back of the computer. (Additional audio connectors are used for multiple-channel

speakers.) Detached non-powered speakers (speakers without a separate power source,

such as batteries or a power cord) do not produce satisfactory sound. Replace the non-

powered speakers with powered speakers.

Symptom Possible solution

Internet programs do

Log in to your ISP, and start the desired program.

1. Click Start, click Control Panel, click Action Center, and then click

2. Under Network and Internet, click Connect to the Internet.

Verify that you are using the proper cables for your Internet connection type. Your

computer might have a dial-up modem and an Ethernet network adapter (also called a

network interface card, or NIC). A modem uses a standard telephone cable, whereas the

network adapter uses a network cable, to connect to a local area network (LAN). Do not

connect a telephone cable to the network adapter, and do not plug a network cable into a

telephone service line; doing so might damage the network adapter.

Run the wireless setup wizard:

1. Click Start, click Control Panel, click Network and Internet, and then click

Network and Sharing Center.

2. In the Network and Sharing Center window, click Set up a connection or

network to open the wizard, and then follow the on-screen instructions.

If your system has an external antenna, try to move the antenna to a better position. If the

antenna is internal, try to move the computer.

Try to connect again later, or contact your Internet service provider (ISP) for assistance.

Software troubleshooting

Turn the computer off completely and then turn it on again. This is the easiest (and

sometimes the best) way.

Update the drivers (see Updating device drivers, following).

Use Microsoft System Restore Software program and hardware driver reinstallation (see

Microsoft System Restore, later in this table). — Restores your computer to a configuration

that was in use before the software was installed.

Reinstall the software program or hardware driver (see Software program and hardware

driver reinstallation, later in this table). — Restores the software (if it came with the

product) or hardware driver to factory defaults.

System Recovery (see Troubleshooting and Maintenance Guide on your computer. At the

bottom of your screen, click on Start, then click HP Help and Support and HP User

Manuals. ) — Erase and reformat the hard disk drive, and then reinstall the operating

system, programs, and drivers. This erases all data files you have created.

Software troubleshooting

Complete the following procedure to update a driver, or to revert to an earlier version of the

driver if the new one does not solve your problem:

2. Type Device Manager into the Start Search box, and then click Device Manager

to open the Device Manager window.

3. Click the plus sign (+) to expand the type of device you want to update or rollback. (For

example, DVD/CD-ROM drives).

4. Double-click the specific item (for example, HP DVD Writer 640b).

5. Click the Driver tab.

6. To update a driver, click Update Driver, and then follow the on-screen instructions.

Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the

on-screen instructions.

If you have a problem that might be due to software that was installed on your computer, use

System Restore to return the computer to a previous restore point. You can also set restore

Always use this System Restore procedure before you use the System Recovery

To start a System Restore:

2. Click Start, right-click Computer, and then click Properties.

3. Click System protection, System Restore, click Next, and then follow the on-

screen instructions.

To add restore points manually:

1. Close all open programs.

2. Click Start, right-click Computer, click Properties, and then click System

3. Under Protection Settings, select the disk for which you want to create a restore point.

4. Click Create, and then follow the on-screen instructions.

18 Chapter 5 TroubleshootingSoftware

If any of your factory-installed software programs or hardware drivers are damaged, you can

reinstall it by using the Recovery Manager program (select models only).

Do not use the Recovery Manager program to reinstall software programs that came

on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs

Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it

is still available from where you initially installed it (for example, discs or the Internet). Or

check to be sure that the program is in the list of programs you can reinstall from the Recovery

To check the list of installable programs in the Recovery Manager:

1. Click Start, All Programs, Recovery Manager, and then click Recovery

Manager. If prompted, click Yes to allow the program to continue.

2. Under I need help immediately, click Software Program Reinstallation.

3. Click Next at the Welcome screen. A list of programs opens. Check whether your

To reinstall a program using the Recovery Manager:

1. Click Start, click All Programs, click Recovery Manager. and then click Recovery

2. Click Software Program Reinstallation, and then click Next at the Welcome

3. Choose the program you want to install, click Next, and follow the on-screen

4. When you have finished reinstalling, restart the computer. Do not skip this last step.

You must restart the computer after recovering software programs or hardware drivers.

To uninstall a program:

1. Close all software programs and folders.

2. Click Start, and then click Control Panel.

3. Under Programs, click Uninstall a program.

4. Select the program you want to remove, and then click Uninstall.

196 Support information

Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to

help you get the most from your computer. Whether with tools located on your

computer, from information on the web, by phone, or through your local retailer,

you’ll find what you need.

Before contacting the HP Customer Care Center, it’s important to have the

following information handy.

Please take a moment to write down your product information for future reference.

The first four items on the list (model number, product number, serial number, and

software build number) can be viewed by pressing the Ctrl+Alt+S keys on the

keyboard at the same time.

Don’t forget to register!

http://www.hp.com/apac/register.

1. Use the Help and Support Center for help with hardware and software

questions. Click Start, and then click Help and Support. The Help and

Support Center provides useful troubleshooting information and includes the

HP Real Time Chat with qualified support specialists

Support phone numbers

2. If you think you have a hardware issue, before calling the Customer Care

Center, run the hardware diagnostic tools that are preinstalled on your

computer. Click Start, All Programs, PC Help & Tools, and then click

Hardware Diagnostic Tools.

3. For help online, go to the HP Customer Care Center website at

http://www.hp.com/go/contactHP.

20 Chapter 6 Support informationPhone assistance to get you up and running is covered for thirty (30) days from the

time you purchased your computer. After thirty (30) days, there may be a charge,

but the helpful support is still available.

Customer support for repairs

If your computer needs to be repaired or to have parts replaced, you have two

You can easily replace many of your computer parts that are considered

consumer replaceable. This is the fastest method of repair, as many times we

can send the part directly to your home or business in a few days.

If a repair is necessary, the HP Customer Care Center will make

arrangements to fix your computer.

These services are covered during the warranty period.

There are a few limitations and exclusions to the warranty (as well as some

important details), which are described in the Hardware Limited Warranty section

of the Limited Warranty and Support Guide.

Before upgrading your hardware

Any hardware upgrades that you intend to do should only be done after you have

completely set up your new computer. Refer to the setup poster included with your

system for help with setting up. If you have any problems setting up your system

and turning it on, immediately contact the HP Customer Care Center listed earlier

in this guide, and a HP Customer Representative will assist you. This must be done

first before attempting to upgrade your system.

By breaking the security seal on the back of the computer, you are confirming that

the computer was working properly before you attempted to upgrade your system.

Once the security seal has been broken, your computer is then, to the extent

allowed by local law, covered under the terms and conditions listed in the

Hardware Limited Warranty section of the Limited Warranty and Support Guide.

Customer support for repairs

21Droit d'auteur et licence

© Copyright 2012 Hewlett-Packard Development

http://welcome.hp.com/country/us/en/

http://welcome.hp.com/country/us/en/

http://welcome.hp.com/country/us/en/wwcontact_us.html.

http://welcome.hp.com/country/us/en/wwcontact_us.html.

country/us/en/wwcontact_us.html.

http://www.hp.com/apac/register.

http://welcome.hp.com/country/us/en/

26 Chapitre 6 Informations sur l'assistance techniquePrinted in

The power to make a change

Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to

use computers in the world. HP also designed this product with the environment in mind. If this computer is a

replacement for an older computer you no longer need, go to

www.hp.com/go/recycle to find out if HP can

help you dispose of your old computer with minimum impact on the planet.

Le pouvoir de changer les choses