SA-500.1 ES - Audio Amplifier Cary Audio - Free user manual and instructions
Find the device manual for free SA-500.1 ES Cary Audio in PDF.
| Product Type | Power amplifier |
| Brand | Cary Audio |
| Model | SA-500.1 ES |
| Category | Audio amplifier |
| Main function | Amplification of audio signals for speakers |
| Intended use | Home audio systems and home cinema |
| Power supply | Mains (alternating current) |
| Ventilation | Requires at least 16 cm of free space above the appliance |
| Cleaning | Dry cloth only |
| Humidity | Do not expose to rain or moisture |
| Soft surfaces | Do not install on soft surfaces (bed, sofa, thick carpet) |
| Grounding | Connect to earth before connecting to power supply |
| Hot surface | May become hot; wait 30 minutes after turning off |
| Fuse | Internal fuse not accessible, contact a professional if a problem occurs |
| Internal parts | No user-serviceable parts |
| Repairs | Have any repairs performed by qualified personnel |
| Wall wiring | Cables in walls must comply with UL/CSA or local standards |
| Storm | Unplug the appliance during storms |
| Electrical safety | Do not remove the cover; risk of electric shock |
| Warranty | Limited, see enclosed manual |
| General information | Read the manual before installation |
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USER MANUAL SA-500.1 ES Cary Audio
NOTE: Before installing your new component, please read this manual carefully as it will inform you of the product specifications, proper installation and correct operating procedures for your unit. Also included in this manual are guidelines on how to service and care for your new Cary Audio Design product.
TABLE OF CONTENTS
Important Safety Instructions....2
Welcome 5
Installation 7
Specifications....8
Operation
Front Panel 9
Rear Panel.... 10
Service and Care
Care and Cleaning....12
AC Power Fuse Replacement.... 12
Factory Service 12
Non-Warranty Repairs 13
Limited Warranty....14
The lightning flash with arrowhead, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
WARNING: TO REDUCE RISK OF FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS EQUIPMENT TO RAIN OR MOISTURE.



The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
ATTENTION:
RISQUE DE CHOC ELECTRIQUE - NE PAS OUVRIR
NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALITIFED PERSONNEL.
TO PREVENT THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER OR BACK. NO USER-SERVICEABLE PARTS INSIDE.

Protective Earthing
Additional Safety Information specific to this product may be contained in the Owner's Manual supplied with this product

Hot Surface
Please read these important safety instructions before operating this equipment.
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Before powering up the equipment, read all safety and operating instructions and follow them as instructed. Retain the safety and operating instructions for future reference.
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Do not place the unit on an unstable cart, stand, tripod, bracket, or table. The unit may fall, causing injury to a person or damage to the unit. Mount the unit according to the manufacturer's instructions with the suggested mounting accessory.
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Mount the unit to a wall or ceiling only in the manner recommended by the manufacturer.
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Do not use the unit near water (for example, near a swimming pool, bath tub, wash bowl, kitchen sink, or laundry tub) or in a damp environment (like a basement or outside in the rain).
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Clean only with a dry cloth.
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Do not push objects of any kind into the unit through openings as they could touch dangerous voltage points and short-out parts, possibly resulting in a fire or electric shock. Avoid spilling liquid of any kind on the unit. If water or any metal object (such as a paper clip, coin, or staple) accidentally falls inside the unit, disconnect it from the AC power source immediately and contact Cary Audio Design for further instructions.
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Position the unit away from heat sources such as radiators, heat registers, stoves, or other units (including amplifiers) that produce heat.
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This unit is not intended to be used on soft supported items (like blankets, pillows, etc.).
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This unit is not suitable for use in locations where children are likely to be present.
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Slots and openings in the cabinet create ventilation to protect the component from overheating. These openings on the top and bottom panels must remain unobstructed. Allow at least 6 inches (16cm) of clearance above the unit and an opening behind the unit for airflow. Do not place the unit on a bed, sofa, rug, built-in bookcase, or rack without adequate ventilation.
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Use only those attachments recommended by the unit manufacturer, as others may cause hazards.
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This unit requires a reliable connection to the socket/outlet with protective earthing by means of the specified power cord set.

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As a safety feature, the unit may be equipped with a polarized alternating current line plug in which one blade is wider than the other. This plug will fit into the power outlet only one way. If you cannot insert the plug fully into the outlet, try reversing the plug. If the plug still will not fit, contact a licensed electrician to update your obsolete outlet. Do not defeat the safety purpose of the polarized plug.
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Operate the unit only from the power source indicated on the marking label. If you are unsure of the type of power supplied to your home, consult your unit dealer or local power company.
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Arrange power supply cords so that they do not suffer from foot traffic or pinching by items placed on or against them. Pay close attention to cords where plug enter the AC outlet and where they exit from the unit.
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For added protection during a lightning storm or when the component is idle for long periods of time, unplug the unit from the wall outlet and disconnect the antenna or cable system. This will help protect the unit from lightning and power line surge damage.
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Do not locate an outside antenna system in the vicinity of overhead power lines or other electric light or power circuits. When installing an outside antenna system, take extreme care to avoid touching the power lines or circuits; contact with them could be fatal.
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Do not overload wall outlets, extension cords, or integral convenience receptacles as this increases the risk of fire or electric shock.
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External wiring connected to terminals of this unit shall be installed by a skilled person.
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When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer or those having the same characteristics as the original parts. Unauthorized substitutions may result in fire, electric shock or other hazards.
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Upon completion of any service or repairs to the unit, ask the service technician to perform safety checks to ensure the unit is in proper operating condition.

- Before connecting a new product to your audio or home theater system, turn off all other equipment (preferably unplugging them from the AC power source). Many audio components feature automatic turn-on circuits that may activate during an installation, potentially causing damage to electronic components and/or speakers. This type of damage is not covered by product warranties, and Cary Audio specifically disclaims responsibility for any such damage.
- The removable power cord provided with your unit was specifically designed for use with this product, but other AC cords may be used. Consult your dealer for advice on AC power cords and high quality wire in your system.
- The fuse is located inside the chassis and is not user serviceable. If the unit does not power up, contact an authorized service representative
- Cables running inside walls should have the appropriate markings to indicate compliance and listing by the UL, CSA or other standards required by the UL, CSA, NEC or your local building code. Questions about cables inside of walls should be referred to a qualified custom installer, a licensed electrician, or low-voltage contractor.
- Recording of copyrighted material for other than personal use is illegal without permission of the copyright holder.
CAUTION: High current. Connect to earth before connecting to supply of unit. Unplug the unit before performing any service.


Unit can be hot. Be careful of burned fingers when handling parts. Wait one half hour after switching off to handle parts.

NOTE TO CATV SYSTEM INSTALLER: This reminder is provided to call the CATV system installer's attention to article 820-40 of the NEC, ANSI/NFPA 70, which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
FCC INFORMATION FOR USER:
- CAUTION: Any changes or modifications not expressly approved by Cary Audio Design could void the user's authority to operate the equipment.
- NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
- These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and can radiate radio frequency energy, and if not installed and used in accordance with the instructions it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
- Connect the equipment into an outlet on a circuit different from where the receiver is connected.

OUTDOOR ANTENNA INSTALLATION/SAFE ANTENNA AND CABLE CONNECTION:
- If an outside antenna or cable system is connected to the equipment, be sure the antenna or cable system is grounded in order to provide protection against built-up static charges and voltage surges. Article 810 of the National Electrical Code, ANSI/NFPA 70 (in Canada, Part 1 of the Canadian Electrical Code) provides information regarding proper grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge unit, size of grounding conductors, location of antenna discharge unit, connection to grounding electrodes and requirements for the grounding electrode.
- Outside antenna system should be located well away from power lines, electric light or power circuits and where it will never come into contact with these power sources if it should happen to fall. When installing an outside antenna, extreme care should be taken to avoid touching power lines, circuits or other power sources as this could be fatal. Because of the hazards involved, antenna installation should be left to a professional.

Disposal Instructions
NORTH AMERICAN WASTE OF ELECTRICAL AND ELECTRONIC EQUIPMENT DIRECTIVE
When discarding the unit, comply with local rules or regulations. Batteries should never be thrown away or incinerated but disposed of in accordance with the local regulations concerning battery disposal.

EUROPEAN UNION (EU) WASTE OF ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE) DIRECTIVE
The European Union's WEEE directive requires that products sold into EU countries must have the crossed out trashbin label on the product (or the package in some cases). As defined by the WEEE directive, this cross-out trashbin label means that customers and end-users in EU countries should not dispose of electronic and electrical equipment or accessories in household waste. Customers or end-users in EU countries should contact their local equipment supplier representative or service centre for information about the waste collection system in the country.
PRODUCT FEATURES
Congratulations!
Thank you for purchasing the SA-500.1 ES power amplifier.
The introduction of the SA-500.1 ES solid-state power amplifier represents the next generation of the SA-500.1 design. It embodies a modular approach that ensures consistency in performance, and ease of manufacture and serviceability. In implementing the new design, we have dramatically improved performance and current-handling capacity over the previous model while still maintaining the highest levels of sonic quality.
The SA-500.1 ES is a 500 watt monoblock amplifier into 8 ohms, (1000 watts into 4 ohms), with balanced and single ended inputs. The amplifier exhibits very high current capability, is stable into low impedance loads, and features 3 dB of dynamic headroom.
When we designed the SA-500.1 ES power amplifier, one of our primary goals was to create a product that would give years of consistent and reliable use without any maintenance. To achieve that goal we took a hard look at the design and choice of components. For example, we use high-precision metal film resistors in almost all our circuitry, even in places where their use is not required. We have overbuilt the output stage and increased the heat dissipating capabilities of the amplifier by as much as 50% over previous designs. The changes encompass almost every part of the design, down to the choice of thickness of the chassis sheet metal. The monolithic front end brought major advantages to the amplifier design with improved temperature stability, low offset, and a substantial reduction of all types of distortion across the full frequency spectrum.
Cary Audio Design has been known for almost three decades as a producer of some of the finest and most musical tube amplifiers in the world. Based on this heritage we have paid special attention to the sonic qualities of these new solid-state amplifiers, voicing them to have the proven attributes of the "Cary Sound" and testing them hundreds of hours with many different speakers. In our quest to dramatically improve them over our previous efforts, we compared them to some of the best of the competition, often at much higher price points. This took months of research and development time but we would not rest until we were satisfied that we had surpassed our previous models by a wide margin. The improvements in the power supply have brought gains in bass performance, which is now much more visceral and controlled even into difficult loads. Reducing the noise floor, increasing the isolation between the channels, and especially redesigning the sensitive front end of the amplifier has improved imaging, sound staging and depth retrieval. The midrange is now more lifelike and palpable. One area of which we are particularly proud is what we have achieved in transparency, and the way images now hang in three dimensional space. The amplifiers were designed to be equally at home in a high-performance music system or a home cinema setting.
The SA-500.1 ES power amplifier features include:
• Single-ended RCA or XLR balanced inputs
• 500 Watts/8 ohms; 1000 Watts/4 ohms
• Remote trigger (works with +3.3 to +24 Volts DC)
- Overbuilt power supply employs a massive 1500 kVA power transformer and in excess of 82,000 uF of capacitance
- Protection against short circuits, device failures, miswiring, and internal faults.
• Thermal as well as DC offset protection
- Matched output transistors
• Stable with mismatched, reactive or unusual loads
- Soft start circuit prevents "Brown outs" when amplifier is turned on
• High quality RCA (gold plated) and XLR input connectors
• High-quality, heavy-duty speaker output connectors
Our goals in designing these new amplifiers were quite extensive, and we believe we met or exceeded all of them. As a company we strive to be on the cutting edge of our industry, which requires a lot of research and dedication on our part to bring you the best products possible. We are confident that the SA-500.1 ES is a superb amplifier that will meet the tests of musical accuracy, dynamic performance, and long-term reliability.
This section describes the unpacking and installation procedures for your new component.
Unpacking
All Cary Audio Design shipping containers have been specially designed to protect their contents and special care has been taken to prevent damage under normal shipping conditions. Mishandling should be evident upon inspection of the shipping container. If shipping damage is found after visual inspection, take care not to destroy the evidence. If necessary, document the damage with photographs and contact the transport carrier immediately.
Carefully remove your new component from its packing carton and examine it closely for signs of shipping damage. We strongly recommend saving all original packing cartons to protect your amplifier from damage should you wish to store it or ship it for after-sales service.
Warranty Card
IN THE USA & CANADA: If you are the original purchaser of a new unit from an AUTHORIZED CARY AUDIO DESIGN DEALER OR FACTORY DIRECT FROM CARY AUDIO, please fill out the enclosed warranty registration card and return it to Cary Audio Design within 15 days of your purchase. Cary Audio Design also suggests that you keep your original packing cartons in case you ever need to ship the unit when moving to a new home. Warranty restrictions apply. Consult the warranty section at the end of this manual for details. Please be certain to keep a copy of the original sales receipt from your AUTHORIZED CARY AUDIO DESIGN DEALER OR FROM CARY AUDIO to validate the warranty if ever needed. The warranty is for the original purchaser only and does not transfer to any subsequent owner.
OUTSIDE THE USA & CANADA: Your local Authorized Cary Audio Design Distributor will make his own warranty policy for your country. Please check with them for the terms of warranty for your new amplifier.
Placement
In general, the location of your new SA-500.1 ES is not critical. Certain precautions must be taken to ensure optimum performance. Avoid extremely hot locations such as near radiators or other heating units. Keep the top of the SA-500.1 ES clear of books, paper or other equipment to protect against overheating! DO NOT place your SA-500.1 ES in a closed bookcase - overheating will damage the amplifier! Allow 8 to 10 inches above the unit for proper ventilation.
Power Requirements
The SA-500.1 ES is designed to operate from house current mains. The design voltage is 120/240 volts AC at 50/60Hz.
Cables
The speaker cables from the output posts of the SA-500.1 ES to the speaker system can be any convenient length your set-up requires. Select speaker cables of sufficient size to preserve the outstanding performance capabilities of your SA-500.1 ES. Heavy gauge #16 wire is suitable for distances up to 10 feet; #12 for 25 feet. Most audio dealers will have proper speaker cable in stock for this purpose.
Operating the SA-500.1 ES amplifier is a simple procedure since each unit is designed for long-term stability in virtually any home operating situation. However, if the unit is operated outside the parameters outlined in this owner's manual, damage may occur. Please read this manual carefully before operating your new SA-500.1 ES.
GENERAL SPECIFICATIONS
| Circuit Type | Solid State, Class A/B |
| Power Output | 1 x 500 Watts @ 8 Ohms from 20 Hz to 20 kHz1 x 1000 Watts @ 4 Ohms from 20 Hz to 20 kHz |
| Frequency Response | 10 Hz to 50 kHz +/- 0.1 dB |
| Signal-to-Noise Ratio | >100 dB, "A" Weighted |
| Input Impedance | 30K Ohms – Unbalanced ( RCA jacks)30K Ohms - Balanced (XLR) |
| Voltage Gain | 28 dB |
| AC Power | 117/234 Volts AC @50-60 Hz |
| Break-in Time | 100 Hours of playing time |
| Finish | Black epoxy coated steel chassis.Silver anodized aluminum faceplate. (Black Optional) |
| Weight | 65 lbs |
| Dimensions | 7.5" H x 17.7" W x 19.5" D |
| Audio Input | 1 RCA jack, 1 XLR jack |
| Audio Output | 1 pair Heavy-Duty, gold-plated binding posts |
| THD | Less than 0.05% at rated output |
| Damping Factor | Greater than 400 from 10Hz to 20 kHz |
| Remote Trigger | 3.3-24v DC at 5mA or greater |
FRONT PANEL

POWER BUTTON
Press in to turn on and off. Button will blink while powering up. When button stops blinking, unit is ready to operate. Please make sure volume control is turned all the way down prior to turning unit on or off.
REAR PANEL

1. UNBALANCED (RCA) INPUT JACK
Provides unbalanced audio input from source.
2. BALANCED (XLR) INPUT JACK
Provides balanced audio input from source.
Note: Please use balanced OR unbalanced connectors. Do NOT use both.


CAUTION!
Never make or break connections to the SA-500.1 ES unless the SA-500.1 ES and all associated components are powered off.
WARNING
Do not connect the outputs of the SA-500.1 ES to the outputs of other amplifiers or to a speaker switchbox or volume control with a common ground. If you are unsure, check with Cary Audio or the manufacturer of the device. Failure to follow this can damage your amplifier and void its warranty.
3. FUSE HOLDER
Use only 8A (250v) slow blow fuse for AC 120v or 4A (250v) slow blow fuse for AC 240v.
4. AC POWER CONNECTOR/ MAIN POWER SWITCH
Connect to AC mains using the included power supply cord. Turn the main power switch on before use.
5. REMOTE TRIGGER INPUT
Enables the SA-500.1 ES to be controlled by an external device with a 3.3V DC minimum to 24V DC maximum trigger output. Connect the trigger output of the external device to the TRIGGER INPUT of the SA-500.1 ES power amplifier. The SA-500.1 ES will automatically respond when the external device is powered on and off. When the controlling device is turned on, the amplifier will turn on after a delay. This delay is intentional and serves to protect the speakers while the unit stabilizes. During start-up, you may hear a relay clicking. This is normal.
6. SPEAKER OUTPUT CONNECTORS
Provide audio output for the speakers. Output connectors can accept bare speaker wires or most spade and banana connectors. When using bare speaker wires, loosen the connector, insert the wire into the receptacle, and tighten the connector. The same procedure should be used for spade connectors.
CONNECTING TO A SUBWOOFER
The subwoofer should only be connected to the preamplifier or processor through its low-level inputs.
CAUTION!
Do not under any circumstances connect the SA-500.1 ES amplifier to a subwoofer through its high level (speaker) inputs. There is potential to damage the amplifier using this type of connection due to fact the SA-500.1 ES is a bridged amplifier design. The black speaker post is not a ground connection! It is actually the negative signal of a balanced speaker output. Connecting the black speaker post to ground (which most subwoofer high level inputs do) will damage the SA-500.1 ES amplifier.
Failing to observe this precaution will void your warranty.
CARE AND CLEANING
The cabinet housing and front panel of the SA-500.1 ES may be cleaned with a soft cloth and Windex or a window cleaner. The frequency of cleaning will be governed by how many hours the SA-500.1 ES is operated and by operating environment cleanliness.
CAUTION:
- Do not let any liquids spill into the vents on top of the unit.
AC POWER FUSE REPLACEMENT
WARNING: When replacing the AC Fuse, make sure the unit is NOT PLUGGED IN.
The value for the AC Fuse when AC voltage is set to 100v-120v is an 8A (250v) slow blow fuse. The value for the AC Fuse when AC voltage is set to 200v-240v is a 4A (250v) slow blow fuse.
FACTORY SERVICE
Careful consideration has been given to the design of your SA-500.1 ES to keep maintenance problems to a minimum. Any problems or requests for service should be referred to our Customer Service Department at 919-355-0010. DO NOT return the SA-500.1 ES to the factory without a Return Merchandise Authorization (RMA) number from our online Customer Service Center (www.caryaudio.com).
Cary Audio will assume no responsibility if the shipping company refuses to pay for damage due to your improper packing or lack of insurance should the unit be lost or damaged in shipment. Please retain and always use the original shipping carton for shipping the player. Also, Cary Audio reserves the right to return products sent in for service in a new box set at the customer's expense if the original packing material was damaged in the initial shipment, or if it is deemed unsatisfactory to use in return shipping.
NON-WARRANTY REPAIRS
Cary Audio will provide repair service for its products charging on a time and expense basis. At this time, the standard non-warranty service bench fee is \125 for the first hour and \95 per hour thereafter. Parts used for repairs as well as return shipping are additional. This may change and is not a quote for service. Please call us at 919-355-0010 for more information about out-of-warranty service and repair fees.
WARNINGS
- MAKE NO ATTEMPT TO PUT THE SA-500.1 ES IN SERVICE WITH THE TOP COVER REMOVED. CONTACT WITH HIGH VOLTAGES FOUND IN THE UNIT CAN BE FATAL. COMPLETELY REMOVE AC POWER PLUG FROM THE WALL AND ALLOW 30 MINUTES FOR THE HIGH VOLTAGE CAPACITORS TO DISCHARGE THROUGH BLEEDER RESISTORS BEFORE ATTEMPTING TO CLEAN THE INSIDE OF THE AMPLIFIER
CAUTIONS
- NEVER REMOVE / INSERT AC PLUG WHEN THE UNIT IS ON OR THE AC POWER SWITCH IS IN THE ON POSITION. OBSTRUCTION OF THE TOP PORTION OF THE SA-500.1 ES WILL RESULT IN OVERHEATING AND DAMAGE TO THE AMPLIFIER
This warranty has been included with a Cary Audio product that is intended to be sold and used only within the United States and Canada. Accordingly, this Warranty only applies to Products which are purchased in the United States or Canada, and only applies while such products are used in the United States or Canada. Products purchased outside the United States or Canada, and failures occurring outside the United States or Canada, are not covered by this Warranty.
Cary Audio Warrants to the Original United States and Canada Purchaser for use in the United States or Canada the Following Cary Audio Products for the Periods Indicated:
- Power Amplifiers, Integrated Amplifiers, Surround Sound Processors, and Preamplifiers have a four (4) year for PLATINUM, two (2) year for GOLD, and one (1) year for SILVER, parts and labor warranty from the date of the original purchase from Cary Audio.
- CD or SACD players, DVD players, Music Servers, or Digital Music Centers have an eighteen (18) month for PLATINUM, twelve (12) month for GOLD, six (6) months for SILVER parts and labor warranty from the date of the original purchase from Cary Audio.
- Vacuum tubes, if any are used in the component, are offered a 90-day exchange policy against defects with the exception of the 300B vacuum tube that has a one (1) year exchange policy from the date of the original purchase from Cary Audio.
Limitations on Non-Cary Audio Provided Services
Certain Cary Audio Products are designed to employ non-Cary Audio provided services (such as, by way of example only, Spotify, Tidal, etc.), some of which require separate customer subscriptions and some of which do not, as part of the Products' functionality. Because Cary Audio cannot control the providers of such services or the services themselves, the owner of the Product therefore assumes all risks related to the use of services provided by anyone other than Cary Audio itself. Cary Audio cannot and does not warrant against and shall have no liability of any kind for any of the following that are attributable to non-Cary Audio providers or services: (1) interruption, discontinuance, or other unsatisfactory performance of service, (2) reduced Product functionality that is so attributable, or (3) any other loss or damage of any kind that is so attributable.
What is Covered and What is Not Covered
Except as specified below, this warranty covers parts and labor to correct all defects in materials and workmanship. The following are not covered by the warranty:
- Damage, deterioration, malfunction or failure to meet performance specifications resulting from:
a. Accident, acts of nature, misuse, abuse, neglect or unauthorized product modifications
b. Improper installation, removal or maintenance, or failure to follow instructions supplied with the product.
c. Repair or attempted repair by anyone not authorized by Cary Audio to repair the product.
d. Any shipment of the product (claims must be presented to the carrier).
e. Any cause other than a product defect.
- Cleaning, initial set-up, check-ups with no defects found, or charges incurred for installation, removal or reinstallation of the product.
- Any product, on which the serial number has been defaced, modified or removed.
- Batteries.
- Accessories, including but not limited to, batteries, cables, mounting hardware and brackets, cleaning accessories, antenna and detachable power cords.
- Warranty is void if purchase was made from anyone other than directly from Cary Audio or an authorized Cary Audio dealer.
Who May Enforce the Warranty?
This warranty extends to products purchased directly from Cary Audio or an authorized Cary Audio dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
To obtain such warranty service, the original purchaser must complete and send in the Warranty Registration Card within 15 days of purchase.
What Will We Pay For?
We will pay for all labor and material expenses for items covered by the warranty. Payment of shipping charges is discussed in the next section of this warranty.
How Can You Get Service?
In the event that the owner needs to return the unit to Cary Audio for service or repair of a possible defect, he must follow the following steps:
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Create a new account or login to our Customer Service Center (www.caryaudio.com) to obtain a Return Merchandise Authorization (RMA) number. Once the account is set up or you have logged in, click on "Open New RMA" to begin entering the information to create an RMA that is needed to return or exchange a product. You will be given an RMA number, which must appear on the label of the box you ship back.
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Submit a copy of the original sales receipt. Blank receipts will not validate the limited warranty for service by Cary Audio. The original sales receipt must contain the following information:
a. The authorized Cary Audio dealer's name
b. The date of purchase
c. The unit's sales price
d. The buyer's name and address
e. Describe in detail the problem.
f. Note the unit's model number and serial number.
- Deliver by either of these methods:
a. With all freight and insurance charges prepaid and in its original packing container or equivalent, ship the component to Cary Audio, 6301 Chapel Hill Road, Raleigh, NC 27607.
b. Hand-deliver the product to Cary Audio (address noted above) or the nearest authorized service facility.
Limitation of Implied Warranties
All implied warranties, including warranties of merchantability and fitness for particular purpose, are limited in duration to the length of this warranty.
Exclusion of Damages
Cary Audio's liability for any defective product is limited to repair or replacement of the product at Cary Audio's option. Cary Audio shall not be liable for damage to other products caused by any defects in Cary Audio products, damages based upon inconvenience or loss of use of the product or any other damages, whether incidental, consequential, or otherwise.
How State Law Relates to the Warranty
Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
International Purchasers (Export Markets)
Cary Audio warrants its merchandise to purchasers within the United States and Canada exclusively for use within the United States or Canada. It provides no other warranties, expressed or implied. If you are living outside of the United States and Canada, please consult your local dealer or distributor to determine the details of your local warranty.
CARY AUDIO
6301 Chapel Hill Road
Raleigh, NC 27607
919.355.0010
caryaudio.com
carydirect.com