Max - DC (THXDC) - Outdoor heating Heatstrip - Free user manual and instructions

Product Type	Outdoor electric radiant heater for residential and commercial use
Brand	Heatstrip
Model / Series	Max - DC (THXDC)
Available Models	THX2400DC (2400 W) and THX3600DC (3600 W)
Heating Technology	High intensity infra-red radiant heating with dual glass element
Electrical Supply	230-240 V nominal, 50-60 Hz, single phase
Current Consumption	THX2400DC: 10 A; THX3600DC: 15 A
Dimensions THX2400DC	854 x 170 x 80 mm
Dimensions THX3600DC	1054 x 170 x 80 mm
Weight THX2400DC	6 kg
Weight THX3600DC	8 kg
Lead Length	1000 mm
Connection	THX2400DC with plug; THX3600DC hard-wired to 15 A supply
Protection Rating	IPX5 - protected against water ingress from all directions
Recommended Mounting Height	2.3 m to 2.8 m; maximum 3.0 m outdoors and 3.5 m indoors
Minimum Mounting Height	2.1 m
Mounting Options	Ceiling, wall, beam, suspension chains/wires, extension poles, flush mount
Suitable Applications	Patios, verandas, courtyards, balconies, restaurants, bars, factories, warehouses
Key Features	Dual glass element for high intensity instant heat; suitable for coastal and exposed outdoor areas
Materials / Corrosion Protection	Anodised alloy casing and powder coated grille; suitable for coastal/corrosive environments
Cleaning and Maintenance	Hose down and wipe with mild detergent every 3 months; weekly fresh water rinse in salt/corrosive environments
Safety	Class 1 earthed; do not touch for 30 minutes after switch off; keep clearances and away from socket outlets
Warranty	2 years full replacement warranty under residential and commercial conditions
Repair / Spare Parts	Return faulty heater to point of purchase for Thermofilm repair; warranty claims via distributor/retailer

Frequently Asked Questions - Max - DC (THXDC) Heatstrip

What is the difference between the THX2400DC and THX3600DC models?

The THX2400DC supplies 2400 W and comes with a lead and plug, making it ideal for DIY installation. The THX3600DC supplies 3600 W and requires hard-wiring to a 15 amp power supply by a licensed electrician. Both feature the same dual glass element high-intensity radiant technology.

Can the Heatstrip Max DC be installed in an exposed outdoor area without a roof?

Yes. The IPX5 protection rating means it is protected from water ingress from all directions, and the heater is suitable for permanent outdoor mounting in exposed locations such as courtyards and patios, as well as undercover installations.

What is the recommended mounting height for the Heatstrip Max DC?

The ideal mounting height is 2.3 m to 2.8 m. The maximum permitted height is 3.0 m outdoors and 3.5 m indoors. For higher ceilings, use optional extension mounting kits to lower the heater to the ideal height.

Does the heater heat the air or the objects in the area?

The Heatstrip Max DC uses radiant infra-red heating, which transfers heat directly to people and objects rather than heating the surrounding air. This makes it effective in outdoor and open indoor areas where warm air would otherwise be blown away.

Can I mount the heater on a wall instead of a ceiling?

Yes, the standard mounting bracket allows wall mounting at various angles. Mount the heater at a height of 2.3 m to 2.8 m and keep the heated area within 1-2 m of the wall. Ceiling mounting directly above the area is recommended for the best radiant footprint.

How do I choose the right number of heaters for my outdoor table?

Use the spot heating method and mount each heater directly above the table at about 2.7 m. For a typical residential table, one THX2400DC is often enough; larger tables or rectangular layouts may need two units or a THX3600DC. Refer to the selection diagrams in the manual for precise coverage.

How should I clean and maintain the heater?

Switch off the heater and let it cool completely. Clean the surfaces every three months using a hose and a soft cloth with mild detergent, then rinse thoroughly. In coastal or corrosive environments, spray with fresh water weekly. Do not use abrasive products, solvents, or high-pressure water.

Is it safe to use the heater in wet or damp conditions?

The heater has an IPX5 rating, so it can be hosed down and is safe when exposed to water jets from all directions. Electrical connections and GPOs must be located outside the footprint of the heater to minimize heat build-up and avoid water contact near electrical points.

What safety distances and precautions should I follow during installation?

Maintain the minimum clearances shown in the manual, and do not install the heater immediately below or in front of a socket outlet. The heater is Class 1 equipment and must be earthed. Mount it securely, keep flammable materials away from the surface, and do not touch the hot surface for at least 30 minutes after switching off.

What does the 2-year warranty cover and what should I do if I have a fault?

The warranty covers defects in materials and workmanship for 24 months from the date of purchase for the original owner. It does not cover misuse, incorrect installation, unauthorized repairs, or surface discolouration. For a claim, return the heater to the place of purchase with proof of purchase; Thermofilm will inspect and repair or replace the faulty unit.

USER MANUAL Max - DC (THXDC) Heatstrip

Product Manual

HEATSTRIP ^® Max-DC (THXDC)

Take Heating to the Max!

Product Overview

Rev A June 20

Why choose HEATSTRIP ^® electric radiant heaters for your outdoor or hard-to-heat indoor area?

As there is typically constant air movement in an outdoor or open indoor area, many conventional heaters rely on convection heating which works by heating the surrounding air. This can be quite impractical for these areas, as this heated air can easily blow away with natural air movement. Radiant style heaters transfer heat directly to objects through infra-red waves.

Whilst convection heaters heat the air in between objects, radiant heaters heat the surface of the objects themselves. HEATSTRIP ^® electric radiant heaters are more effective within an outdoor or uninsulated indoor area because they provide targeted warmth directly to the people and objects in their path.

Innovative, High Performance Electric Heating Technology — for outdoor and indoor areas

Using the radiant heating principle, HEATSTRIP ^® Max DC can provide effective and energy efficient comfort heating for outdoor (undercover and open) and indoor open areas. HEATSTRIP ^® has successfully enabled many entertainment venues such as restaurants, pubs and clubs to utilise their outdoor dining areas day and night, through all seasons. Within your workplace or business, HEATSTRIP ^® can provide comfort heating for designated outdoor smoking and leisure areas, as well as for workstation spot heating in factories, warehouses and showrooms. Within your home, HEATSTRIP ^® can provide comfort heating for undercover alfresco dining and BBQ area, patios, verandas, courtyards and balconies.

There are 5 different ranges within the electric HEATSTRIP ^® product category. Each has a different temperature rating making them suited to a variety of applications. Below is a list of some common applications, to assist with the selection of the most effective and efficient series. This is a general guide only, please refer to the Product Manual for each product, for more information.

HEATSTRIP ^® Indoor (THS-A models) is a medium intensity heater used for protected indoor applications only with installation heights up to 2.5m (THS800A) or 2.7m (all other THS-A models).

HEATSTRIP® Classic (THH-A models) is a premium high temperature heater and is primarily used for protected outdoor areas with an ideal mounting height of 2.3m to 2.5m and maximum mounting height of 2.7m.

HEATSTRIP® Elegance (THE models) is a premium high temperature heater and is primarily used for protected outdoor areas with an ideal mounting height of 2.3m to 2.5m and maximum mounting height of 2.7m.

HEATSTRIP® Max (THX or THXDC models) is an ultra high temperature heater used for uncovered or open indoor or outdoor areas with an ideal mounting height of 2.3 m to 2.7m, and up to a maximum 3.5m for protected indoor applications.

HEATSTRIP® Intense (THY models) is an instant high temperature heater perfect for any exposed outdoor or indoor areas with an ideal mounting height of 2.3m to 2.8m, and a maximum of 3m in an outdoor exposed application.

APPLICATION	THS	THH THE	THX	THXDC	THY
Indoor insulated areas: classrooms, offices, bathrooms, wet areas, drying rooms	√	√			√
Outdoor under cover: café, veranda, patio, balcony ceiling height 2.7m or less		√	√	√	√
Outdoor under cover: café, veranda, patio, balcony ceiling height 2.7m or more			√	√
Highly exposed outdoor area			√	√	√
Indoor open area: warehouse, factory, production areas, sports facilities	√	√	√	√	√
Indoor spot heating, above tables, assembly areas		√	√	√	√

Innovative, High Performance Electric Heating Technology

Features & Benefits

High Output radiant heat

The HEATSTRIP Max-DC range of electric radiant heaters produces a high temperature radiant warmth that travels through the air directly to people and surfaces below – similar to the heat rays emitted by the Sun. Radiant heating is the only viable option for outdoor or tough indoor sites.

Dual Glass Element Design

Specially designed and engineered with a dual glass element which deliver high intensity instant heat. Ideal for coastal or hard to heat applications.

Maximum heat performance – multiple applications

The high temperature output of the HEATSTRIP Max-DC is perfect for exposed outdoor sites, high ceilings and hard-to-heat indoor and outdoor applications.

The dual element design allows for a very compact unit, and maximum efficiency. Outdoor applications include al-fresco and dining/entertainment areas, patios, veranda's and balconies, to name a few. Indoor applications such as factories, warehouses, showrooms, workshops and workstation spot heating are ideal for the HEATSTRIP Max DC.

Suitable for permanent outdoor mounting, no protection needed.

For outdoor applications, the HEATSTRIP Max-DC is suitable for both permanently exposed (eg. courtyards and patios) and undercover installations - does not need to be fully protected from the elements.

2 years full replacement warranty

It is fully supported by a 2 year replacement warranty under both residential and commercial conditions.

Corrosion protection

The HEATSTRIP Max-DC is suitable for use in most applications, including difficult corrosive environments such as coastal areas.

Multi-Purpose Mounting Options

The HEATSTRIP Max DC is supplied with flexible mounting options. The standard bracket will allow both ceiling and wall mounting, at various angles, as well as suspension by chains/wires, extension rods and flush mounted.

2 models – DIY or hard-wired

2 models are available. The THX2400DC (2400W) is supplied with a lead and plug, therefore ideal for a DIY installations. The THX3600DC (3600W) requires hard-wiring to a 15amp power supply.

Specifications - Australia

MODEL	POWER (WATTS)	CURRENT (AMPS)	DIMENSIONS (mm)	WEIGHT (Kg)	LEAD LENGTH (mm)	PLUG
THX2400DC	2400	10	854 x 170 x 80	6	1000	YES
THX3600DC	3600	15	1054 x 170 x 80	8	1000	NO
MODEL
HEATER TYPE			High intensity electric radiant, infra-red overhead heater with dual glass element
OUTPUT			Refer to model code chart above
POWER			230-240 Volts Nominal at 50—60 Hertz, Single Phase
CONNECTION			3 Core Cable 2.5 mm2
APPROVALS			AUSTRALIA / NZ
MOUNTING HEIGHT			MINIMUM RECOMMENDED MAXIMUM	2.1 m2.3 m to 2.8 m3.0m Outdoors and 3.5m Indoors(For higher ceiling heights, units can be lowered using optional bracket kits)
MOUNTING OPTIONS			Suitable for ceiling, wall, beam mounting. Also available for extension mount using rigid fixing poles, chain mount bracket & flush mounting.
PROTECTION RATING			IPX5 Protection from water ingress from all directions
MATERIALS OF CONSTRUCTION			Anodised alloy casing and end caps with a powder coated grille (Black)

Spot heating principle

In most outdoor or difficult-to-heat indoor applications, there are 2 methods when looking at the size and quantity of heaters required.

Option 1 is to comfort heat the entire area based on the total dimensions of the space, regardless of whether the entire area is being fully occupied or not.

Option 2 is to spot heat the high use areas, such as over outdoor tables, BBQ's, lounges, assembly lines or indoor workstations.

Often it is more practical and efficient to spot heat these areas. Spot heating will help to reduce the initial capital cost, as well as the on-going running costs. Spot heating will allow the area to be “zoned”, meaning heating only the areas that are being used, such as tables in a restaurant or outdoor alfresco area.

The top diagram shows how HEATSTRIP ^® Max-DC is recommended to be used directly over a table, while the bottom diagram indicates how to spot heat a large area.

THX2400DC

THX3600DC

Radiant footprint

HEATSTRIP® Max-DC electric heaters produce radiant heat, which heats objects rather than the air. Therefore, it is imperative that objects to be heated (ie. people), are within the direct radiant footprint of the heater.

The diagram below shows the radiant footprint of HEATSTRIP ^® Max-DC, and is an approximate guide based on a fully enclosed, outdoor environment.

This diagram shows that the maximum heat output is found directly under the heater, and the temperature decreases as you move away from the heater.

It highlights the importance of maintaining recommended mounting heights, and positioning the heater directly above the area to be heated, if possible.

Also, the temperature (ie. surface temperature) is the same for both models, regardless of the wattage. However, as the size increases and the length of the unit increases, the radiant footprint will be larger.

Selection guide

General recommendations for HEATSTRIP® Max DC:

• Ideal mounting height: 2.3m to 2.8m. Maximum is 3.0m Outdoors and 3.5m Indoors
• Ideal mounting location: ceiling mounted, directly above area to be heated (Eg. above a table)

The below table outlines the coverage of each HEATSTRIP ^® Max DC model (in m ² ), based on 3 different scenarios.

For example, in an outdoor area that is protected from prevailing winds by walls, café blinds etc, (eg outdoor enclosed), Model THX2400DC will cover 12m² and Model THX3600DC will cover 18m² .

This data is based on direct overhead ceiling mounting. If the heaters are wall mounted, the radiant footprint will be reduced.

MODEL	INDOOR PROTECTED (m2)	OUTDOOR ENCLOSED (m2)	OUTDOOR EXPOSED (m2)
THX 2400 DC	19	12	7
THX 3600 DC	29	18	11

Above data is based on direct overhead ceiling mounting. If the heaters are wall mounted, the radiant footprint may be reduced.

The below diagrams show the approximate heating area for each model, based on both an indoor protected, outdoor enclosed and outdoor exposed location.

Table layout

For the majority of outdoor applications, the most effective method is to spot heat a table or similar area. The below diagrams provides an easy selection guide for the approximate model and quantity of heaters required to heat common residential table settings.

Selections are based on HEATSTRIP® Max DC being mounted at 2.7m from the floor and an undercover fully enclosed outdoor area.

THX2400DC

THX2400DC

THX2400DC

THX2400DC

THX3600DC

THX3600DC

THX3600DC

THX3600DC

Installation Requirements

The ideal mounting position for the HEATSTRIP ^® Max DC is on the ceiling, directly above the area to be heated. If this is not possible, HEATSTRIP ^® Max DC can be mounted on a wall and angled downwards. In this situation, ensure the mounting height is in the range of 2.3m to 2.8m and the table is within 1-2m of the wall.

For mounting heights more than 3.0m outdoors, we recommend the use of the optional accessories to reduce the height of the heater to 2.3m—2.8 m. This will increase the effectiveness of your HEATSTRIP ^® . Refer to the Mounting Accessory section for more information.

Electrical connections/GPO's should not be located at the back of the heater. They should be located outside the physical footprint of the units to minimize heat build-up behind the units.

The HEATSTRIP ^® Max DC is not suitable for mounting on an incline, along the length.

Incorrect Installation	Correct Installation
[T7K]

Installation location — the below diagrams confirm the minimum recommended clearances.

Mounting options

The installation of HEATSTRIP ^® Max DC is simple and easy with the standard mounting brackets supplied. For other more challenging locations there are a range of mounting options available - refer to below diagrams.

The HEATSTRIP ^® Max DC can be mounted directly to the ceiling, angled downwards on a wall, suspended on chains or poles; attached to beams or poles; or 2 units together. Refer to the following pages for more detailed information on each mounting option.

Standard mounting brackets

The HEATSTRIP ^® Max DC comes with a pair of standard mounting brackets. These adjustable brackets allow direct ceiling or wall mount, and come with pre-set angle options of parallel, 22.5° and 45°.

The flexible standard mounting bracket can be turned 90 degrees to mount onto a beam, it can also be used to suspend with chains.

The brackets need to be mounted onto a secure frame or wall with a minimum distance between the two brackets. The minimum distance (“B”) for each model is listed on the next page.

When completing the installation, ensure all screws are tight and unit is secure.

Note: When suspension mounting, chains are not included.

Standard Mounting Bracket

PART No	PACKAGED DIMENSIONS (mm)	WEIGHT (kg)	MATERIALS
ZBRAK-134	125 x 100 x 40	0.2	ALLOY

MOUNTING

Fix the two mounting brackets to the ceiling or wall in the desired location (refer minimum bracket centre chart). Make sure the method of fixing (bolts or screws) will be more than strong enough to support the weight of the heater, allowing for strong winds and other conditions.

• Slide the 2 locking brackets into the groove on the back of the heater. Make sure the pins on the locking bracket are facing the matching holes in the top mounting bracket.
• Lift heater into position and secure the 2 locking brackets to the mounting brackets using the screws provided. Make sure the 2 pins on the locking bracket engage with the matching holes in the mounting bracket. The pins will allow for both horizontal or angle mounting as required
• Tighten all screws and tighten the round nut at the top of the bracket, so it locks onto the top part of the mounting bracket.

NOTE: the standard bracket allows for normal or angle mounting of the heater and is suitable for ceiling or wall mounting.

MODEL	“B” MINIMUM DISTANCE (mm)
THX2400DC	400
THX3600DC	600

Left: Suspension mounting using the standard mounting brackets

NOTE: Chains or wire not included

Extension Mount Bracket

The Extension Mount bracket allows HEATSTRIP ^® Max-DC units to be lowered from high ceilings, using rigid connections. The poles are 25mm x 1mm Alloy tube pole, supplied as a complete kit, pre-cut poles and connections. The standard length options as part of the kit are 300mm, 600mm, 900mm and 1200mm.

Note: Standard brackets provided with the HEATSTRIP Max DC heaters is required when using the extension mounting poles.

PART No	PACKAGED DIMENSIONS (mm)	WEIGHT (kg)	MATERIALS	NOTES
THYAC-047	300 x 150 x 50	0.21	Alloy	Kit includes 2 x 300mm extension poles
THYAC-048	600 x 150 x 50	0.38	Alloy	Kit includes 2 x 600mm extension poles
THYAC-049	900 x 150 x 50	0.55	Alloy	Kit includes 2 x 900mm extension poles
THYAC-050	1200 x 150 x 50	0.71	Alloy	Kit includes 2 x 1200mm extension poles

Flush Mount Enclosure

The Flush Mount Enclosure is an ideal way to neatly install the HEATSTRIP ^® Max-DC into a ceiling. They are available for both HEATSTRIP ^® Max –DC models, and are supplied as a one-piece unit for mounting of heaters. Flush mounting can be used with plaster or wood lined ceiling materials.

An ideal mounting height is 2.4m - 2.8m, with a maximum ceiling height of 3.5m in an indoor environment. Maximum mounting heights should be strictly followed, otherwise the performance of the units may be reduced.

The facia of the enclosure is manufactured from 316 Stainless Steel and the rear casing is black zinc coated steel. Please refer to the Installation Manual for more detailed installation information.

SUITABLE FOR MODELS	PART No	HOLE CUTOUT DIMENSIONS (mm)	OVERALL DIMENSIONS (mm)	WEIGHT (kg)
THX2400DC	THXAC-030	950 x 250	995 x 290 x 180	5
THX3600DC	THXAC-033	1160 x 230	1220 x 290 x 180	7

Safety

HEATSTRIP® Max DC has an IP rating of X5. This means it is safe for water ingress from all directions. The HEATSTRIP® can be safely hosed down.

HEATSTRIP® has undergone extensive testing both in laboratory conditions; in Thermofilm's manufacturing facility in Melbourne and field trials in Australia and overseas. It has been this testing that gives the purchaser the confidence of a high quality product.

Independent laboratory testing has confirmed Thermofilm's full compliance with Australian and other International Standards. This includes CE, AS/ANZ, UL/CSE

The heater comes in both plug (2400W) and hardwired (3600W) versions. In both cases the fixed wiring must be installed by a licensed electrician in accordance with the relevant wiring regulations.

HEATSTRIP ^® is Class 1 equipment and must be earthed.

In operation, this heater is VERY HOT— do not touch any part of the heater while it is turned on. Do not touch any part until 30 minutes after it is turned off.

This appliance is not intended for use by persons (including children) with reduced physical, sensory or intellectual capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance.

Do not allow any cables, furnishings, flammable materials or other items come in contact with any surface of the heater.

If installed in wet areas, the heater switches or controls must be located so that they cannot be touched by persons in the bath or shower.

The heater needs to be installed as per the installation instructions paying special attention to the minimum clearances. The heater needs to be mounted on a rigid bracket or fixing.

The heater must not be mounted immediately below or in front of a socket outlet.

In case of a heater fault or damaged supply lead, the appliance should be returned to the point of purchase for return to Thermofilm for repair.

Maintenance

The HEATSTRIP ^® is made from durable materials, however regular care and maintenance of your heater will help prolong the life of the heater.

It is recommended that you hose down the heater and with a soft cloth gently wipe the surfaces of the heater with a mild detergent to remove the built up contaminants from the environment. Then rinse all detergent off the heater.

All chemicals in the atmosphere including cigarette smoke, pollution etc. will tarnish the surface of the heater. In this case, additional cleaning and maintenance may be required. The cleaning process at least every three months will reduce the amount of build up and keep it looking as best it can. If the heater is in a corrosive environment eg. salt spray, we recommend that you clean your heater with a light spray of fresh water every week. After cleaning, turn the heater on for 20 minutes to dry any water residue and prevent water staining.

Before cleaning or inspection activity, the heater must be switched off and cooled down completely.

Do not use any abrasive materials or products to clean the heater, this includes solvents, citrus based cleaners or other harsh cleaning products.

When handling the heater, ensure that your hands are clean or that you use clean gloves as grease or dirt can mark the surface of the heater.

Do not use high pressure water to clean heaters, light water spray only.

Warranty Terms & Conditions

The below Warranty Terms and Conditions apply for New Zealand and Australia only. For international warranty please refer to international warranty terms and conditions.

Thermofilm warrants to the original owner that HEATSTRIP® Max DC products will be free from defects in materials and workmanship for a period of 24 months from the date of purchase in accordance with the following warranty terms and conditions.

Provision of this warranty is subject to:

• The HEATSTRIP ^® product must be installed in accordance with the Installation Instructions and relevant electrical standards and codes.
• The HEATSTRIP® product must be maintained and cleaned according to instructions detailed in the Installation Manual.
• There is no warranty expressed or implied with regard to capacity requirements. The selection of the unit or units depends entirely upon the system design and capacities as determined by the purchaser.
• The customer has not repaired, opened or altered the product in any unauthorised manner.
• This warranty excludes damage to the product or components arising from circumstances outside the control of Thermofilm, including, but not limited to, where the product is not used for intended purpose; where the product has been rectified in any way; incorrect installation; incorrect power supply; damaged caused during delivery; misapplication, misuse, abuse, vandalism, lack of maintenance or accident.
• Thermofilm's obligations under this warranty are limited to repair or replacement at Thermofilm's factory of any components of the product which Thermofilm identifies to its satisfaction to be defective.
• Transportation charges involved in return of the product to the Thermofilm factory (or any other location authorised in writing by Thermofilm) is the sole responsibility of the customer.
• All products are inspected and tested before despatch and are at the risk of the purchaser after the shipment from the Thermofilm factory, if not delivered by Thermofilm to destination.
• Discolouration of the surface may occur after a period of time, this does not constitute a warrantable event.
• Twisting and bending of the heaters may occur, this does not constitute a warrantable event.
• No products or components will be supplied in advance of an examination of the faulty product or components by Thermofilm or an authorized representative of Thermofilm.
• Thermofilm does not participate in any site related costs or labour expenses incidental to replacement of parts, repairing, removing, installing, servicing, transportation or handling of parts to complete products, and assumes no liability on parts repaired or replaced without written authorisation. Thermofilm shall not be liable for any default or delay in performance of its warranty obligations caused by any circumstances beyond its control, including, but not limited to, judicial or government restrictions, strikes, fires, floods, abnormal weather conditions, delayed supply of components.

Should products be determined as damaged on arrival, immediately notify the transport company of the condition and have them noted on the freight documents. If damage is discovered after unpacking, demand immediate inspection by the transportation company and insist that a record of the damage is made on the freight documentation.

The customer warrants using the product in accordance with:

• Any instructions provided to it by Thermofilm from time to time.
• All government and local regulations, including but not limited to all relevant electrical, environmental laws and regulations governing the installation, storage, use, handling and maintenance of the goods.
• All necessary and appropriate precautions and safety measures relating to the installation, storage, use, handling and maintenance of goods.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All warranty requests for repairs or replacements must be accompanied by a complete “Warranty Claim Form” available from Thermofilm, together with proof of purchase (and where possible, photos of the installation) and the heater returned to the place of purchase.

In the event of a warranty claim, the goods need to be returned to the distributor/retailer for repair/replacement. Contact

Thermofilm Australia Pty Ltd

17 Johnston Court, Dandenong South, Victoria 3175, Australia

Telephone: [phone],

Email: [e-mail]