SD9394-EHL - Security Camera Vivotek - Free user manual and instructions
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| Product Type | Speed Dome Network IP Camera |
| Brand | Vivotek |
| Model | SD9394-EHL |
| Image Sensor | 1/1.8" Progressive Scan CMOS |
| Resolution | 2592 x 1944 (5MP) at up to 30fps |
| Lens | Motorized, f=4.7-94mm, 20x optical zoom |
| Pan / Tilt Range | Pan: 360° endless; Tilt: -5° to 90° with auto flip |
| Video Compression | H.265, H.264, MJPEG |
| Frame Rate | Up to 30fps at 5MP |
| Minimum Illumination | 0.01 lux (color), 0 lux with IR |
| IR Range | Up to 150 meters |
| Audio | Two-way audio with Mic In / Line Out |
| Network Interface | 10/100/1000 Mbps Ethernet (RJ-45) |
| Power Supply | AC 24V / PoE+ (IEEE 802.3at) |
| Ingress Protection | IP66, IK10 |
| Operating Temperature | -40°C to 50°C with heater and blower |
| Dimensions (Diameter x Height) | Ø220 mm x 300 mm |
| Weight | 2.8 kg |
| Smart Features | Smart Stream III, Smart IR, WDR Pro, intrusion detection |
| Maintenance & Cleaning | Use a soft dry cloth to clean the dome; avoid abrasive cleaners |
| Security | HTTPS, 802.1X authentication, user access control |
| Spare Parts & Repairability | Replacement dome and internal modules available via authorized service |
Frequently Asked Questions - SD9394-EHL Vivotek
How do I reset the camera to factory defaults?
Press and hold the reset button on the camera for 10 seconds, or use the web interface Maintenance menu. The camera will reboot with default settings.
What power source can I use for the SD9394-EHL?
The camera supports both AC 24V and PoE+ (802.3at). For outdoor installations with IR active, a PoE+ switch is sufficient, but an AC 24V supply may be required for heater operation at low temperatures.
How can I access the camera remotely?
Configure port forwarding on your router and use the Vivotek VIVOCloud service or dynamic DNS to connect via a web browser or mobile app.
What is the maximum IR distance?
The built-in IR illuminators provide up to 150 meters of nighttime visibility, depending on the scene and IR reflection.
Does the camera support motion detection and alarms?
Yes, it includes motion detection, intrusion detection, tripwire, and various alarm inputs/outputs that can trigger recording or notifications.
How do I update the firmware?
Download the latest firmware from the Vivotek website and upload it via the camera's web interface under Maintenance > Firmware. Do not disconnect power during the update.
Can the camera be used in extreme weather conditions?
Yes, the camera is rated IP66 and operates from -40°C to 50°C with its built-in heater and blower, making it suitable for harsh outdoor environments.
What is the recommended cleaning procedure for the dome?
Use a soft, lint-free cloth slightly dampened with water or a mild soap solution. Avoid ammonia-based cleaners as they may damage the dome coating.
How many users can view the camera simultaneously?
The camera supports up to 20 concurrent streams, depending on bandwidth and video settings. It is recommended to use a video management system (VMS) for larger deployments.
Where can I find spare parts if a component fails?
Contact your Vivotek authorized distributor or service center. The dome cover, mounting bracket, and main board can be replaced by certified technicians.
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USER MANUAL SD9394-EHL Vivotek
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Product information
Brand : Vivotek
Model : SD9394-EHL
Category : Security Camera